From Haiti.Noc at digicelgroup.com Fri May 1 01:16:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 1 May 2020 07:16:35 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 4 6 12 19 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 4 1 0 32 ZTE 2 3 1 0 4 Huawei 2 5 5 0 5 Network 13 12 7 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 1 0 1 8 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 190:00:12 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 97:38:12 Power Generator failure (Indeterminate) Talkpool Team break down the genset. Next update to share when available. INC369026 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/29/2020 9:44 41:31:12 Power Generator Failure (Faulty AVR) Faulty AVR, spare needed, Follow up is ongoing for the spare. INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/29/2020 11:53 39:22:12 Power Generator failure (Indeterminate) Talkpool is unable to share update for this site now due to technician unreachable , new update is expected INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 37:15:12 Power Power Failure (Indeterminate) Site will be up with commercial power( EDH). INC369437 HDS199 CHERETTE Sud Ericsson 2G C Talkpool 4/30/2020 2:32 24:43:12 Power Generator failure (Indeterminate) Team cannot reach the site at night due unsafe area, ETA : 7:15AM INC369723 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M fuel 4/30/2020 13:50 13:25:12 Fuel Generator failure (Fuel issue) Site is out of fuel, fuel team is informed since 4/41/2020 at 8:00PM INC369738 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/30/2020 16:10 11:05:12 Power Generator failure (Indeterminate) Talkpool is not managed the team to reach the site INC369761 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/30/2020 17:52 9:23:12 Power Generator failure (Indeterminate) Portable genset is out of fuel and it will be refueling 5/01/2020, ETR to be provided. INC369762 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 4/30/2020 17:58 9:17:12 Power Generator failure (Indeterminate) Due to unsafe area, the intervention could not be performed today. They will reach it 05/01/2020. ETA: 7h15 AM INC369564 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/30/2020 18:11 9:04:12 Power Power Failure (Indeterminate) The team cannot reach the site because of the unsafe area, at this time. INC369805 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 18:43 8:32:12 Power Power Failure (Indeterminate) The team cannot reach the site because of the road blocked by protesters INC369778 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/30/2020 19:12 8:03:12 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 7:45:12 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. New update is expected. INC369794 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/30/2020 20:07 7:08:12 Power Power Failure (Solar System failure) The site will be back at sunrise INC369918 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 21:18 5:57:12 RBS Power Failure (Indeterminate) After power team intervention, TX team is requested. INC369919 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/30/2020 21:25 5:50:12 Power Generator failure (Indeterminate) Talkpool is not managed the team to reach the site. They are clamming unsafe area. ETA: 7h15 AM INC369919 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 4/30/2020 21:25 5:50:12 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC266 INC369837 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G C Talkpool 4/30/2020 21:36 5:39:12 Power Generator failure (Indeterminate) Team cannot reach the site at night due unsafe area, ETA : 7:20AM INC369837 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 4/30/2020 21:36 5:39:12 Dependent Affected by the power issue at the main site Affected by HDS351 INC369837 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 4/30/2020 21:36 5:39:12 Dependent Affected by the power issue at the main site Affected by HDS351 INC369837 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 4/30/2020 21:36 5:39:12 Dependent Affected by the power issue at the main site Affected by HDS351 INC369928 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 22:14 5:01:12 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC369937 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G C Talkpool 4/30/2020 23:01 4:14:12 Power Generator failure (Indeterminate) Team cannot reach the site at night due unsafe area, ETA : 6:30AM INC369856 HAIDO130 DUPONT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/30/2020 23:10 4:05:12 Power Power Failure (Indeterminate) Team will reach to the site after solving the problem at HDO280 INC369923 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 4/30/2020 23:13 4:02:12 Power Generator failure (Indeterminate) TX Team was on the site first and confirmed that the issue is related to power. They have been informed. ETA: 3h15 AM INC369941 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 4/30/2020 23:17 3:58:12 Power Generator Failure(Flexible muffler) Faulty flexible muffler. Team will arrive on it this morning. But TX was already alerted for further investigation. ETA: 7h15 AM INC369861 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/30/2020 23:25 3:50:12 Power Generator failure (Indeterminate) Team was in front of the gate and was awaiting for access. Access was not granted. They will return on the site. ETA: 7h15 AM INC369863 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/30/2020 23:27 3:48:12 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369946 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/30/2020 23:43 3:32:12 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369953 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/1/2020 0:13 3:02:12 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 3h30 AM INC369869 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/1/2020 1:18 1:57:12 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369963 HDC210 LABACIE Centre Ericsson 2G D Talkpool 5/1/2020 1:22 1:53:12 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 6h15 AM INC369963 HDC320 TRIANON Centre Ericsson 2G D Talkpool 5/1/2020 1:22 1:53:12 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC210 INC369963 HDC319 NIRVA Centre Ericsson 2G D Talkpool 5/1/2020 1:22 1:53:12 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC210 INC369963 HDC363 NOYAU Centre Ericsson 2G D Talkpool 5/1/2020 1:22 1:53:12 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC210 INC369946 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/1/2020 1:25 1:50:12 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC360 INC369966 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G C Talkpool 5/1/2020 1:44 1:31:12 Power Generator failure (Indeterminate) Team has been dispatch, ETA:4: 15AM INC369867 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 5/1/2020 1:45 1:30:12 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 6h15 AM INC369877 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/1/2020 2:09 1:06:12 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC369876 HDS367 PONT JOUX Sud Ericsson 2G C Talkpool 5/1/2020 2:11 1:04:12 Power Generator failure (Indeterminate) Team has been dispatch, ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th expired INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 1 01:21:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 1 May 2020 07:21:12 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3595:00:18 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 429:18:18 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 182:34:18 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 180:29:18 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 126:35:18 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part not yet available INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 113:05:18 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC368836 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 65:52:18 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 43:18:18 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 35:22:18 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided INC369638 HDN261 SANCE Nord-Est Ericsson 2G C Talkpool 4/30/2020 12:31 14:49:18 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare part not yet available INC369645 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 4/30/2020 13:35 13:45:18 Transmission Transmission (Indeterminate) Talkpool is unable to share update for this site now, update is expected INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 6:25:18 RBS RBS Fault (Indeterminate) Team will fix this issue tomorrow(1/05/2020) ETA: 8:00AM INC369837 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 4/30/2020 21:36 5:44:18 Dependent Affected by the power issue at the main site Affected by HDS351 INC369837 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 4/30/2020 21:36 5:44:18 Dependent Affected by the power issue at the main site Affected by HDS351 INC369837 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 4/30/2020 21:36 5:44:18 Dependent Affected by the power issue at the main site The sectors will be back in service once the issue solved at HDS361 INC369938 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 4/30/2020 23:01 4:19:18 RBS RBS Fault ( High temperature) Team closed the cabinet's door which is faulty but due to an heavy rain they cannot open it. They will continue with the troubleshoot after the rain. ETA: N/A Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 1 01:21:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 1 May 2020 07:21:42 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 03:00 AM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 03:00 AM. ? There is no site currently running on battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 1 02:20:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 1 May 2020 08:20:15 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 3 7 11 18 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 6 1 0 30 ZTE 2 3 1 0 5 Huawei 2 4 4 0 4 Network 13 13 6 0 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 1 0 0 8 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 191:02:17 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 98:40:17 Power Generator failure (Indeterminate) Talkpool Team break down the genset. Next update to share when available. INC369026 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/29/2020 9:44 42:33:17 Power Generator Failure (Faulty AVR) Faulty AVR, spare needed, Follow up is ongoing for the spare. INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/29/2020 11:53 40:24:17 Power Generator failure (Indeterminate) Talkpool is unable to share update for this site now due to technician unreachable , new update is expected INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 38:17:17 Power Power Failure (Indeterminate) Site will be up with commercial power( EDH). INC369437 HDS199 CHERETTE Sud Ericsson 2G C Talkpool 4/30/2020 2:32 25:45:17 Power Generator failure (Indeterminate) Team cannot reach the site at night due unsafe area, ETA : 7:15AM INC369723 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M fuel 4/30/2020 13:50 14:27:17 Fuel Generator failure (Fuel issue) Site is out of fuel, fuel team is informed since 4/41/2020 at 8:00PM INC369738 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/30/2020 16:10 12:07:17 Power Generator failure (Indeterminate) Talkpool is not managed the team to reach the site INC369761 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/30/2020 17:52 10:25:17 Power Generator failure (Indeterminate) Portable genset is out of fuel and it will be refueling 5/01/2020, ETR to be provided. INC369762 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 4/30/2020 17:58 10:19:17 Power Generator failure (Indeterminate) Due to unsafe area, the intervention could not be performed today. They will reach it 05/01/2020. ETA: 7h15 AM INC369564 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/30/2020 18:11 10:06:17 Power Power Failure (Indeterminate) The team cannot reach the site because of the unsafe area, at this time. INC369805 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 18:43 9:34:17 Power Power Failure (Indeterminate) The team cannot reach the site because of the road blocked by protesters INC369778 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/30/2020 19:12 9:05:17 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 8:47:17 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. New update is expected. INC369794 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/30/2020 20:07 8:10:17 Power Power Failure (Solar System failure) The site will be back at sunrise INC369919 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/30/2020 21:25 6:52:17 Power Generator failure (Indeterminate) Talkpool is not managed the team to reach the site. They are clamming unsafe area. ETA: 7h15 AM INC369919 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 4/30/2020 21:25 6:52:17 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC266 INC369837 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G C Talkpool 4/30/2020 21:36 6:41:17 Power Generator failure (Indeterminate) Team cannot reach the site at night due unsafe area, ETA : 7:20AM INC369837 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 4/30/2020 21:36 6:41:17 Dependent Affected by the power issue at the main site Affected by HDS351 INC369837 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 4/30/2020 21:36 6:41:17 Dependent Affected by the power issue at the main site Affected by HDS351 INC369837 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 4/30/2020 21:36 6:41:17 Dependent Affected by the power issue at the main site Affected by HDS351 INC369928 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 22:14 6:03:17 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC369937 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G C Talkpool 4/30/2020 23:01 5:16:17 Power Generator failure (Indeterminate) Team cannot reach the site at night due unsafe area, ETA : 6:30AM INC369856 HAIDO130 DUPONT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/30/2020 23:10 5:07:17 Power Power Failure (Indeterminate) Team will reach to the site after solving the problem at HDO280 INC369941 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 4/30/2020 23:17 5:00:17 Power Generator Failure(Flexible muffler) Faulty flexible muffler. Team will arrive on it this morning. But TX was already alerted for further investigation. ETA: 7h15 AM INC369861 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/30/2020 23:25 4:52:17 Power Generator failure (Indeterminate) Team was in front of the gate and was awaiting for access. Access was not granted. They will return on the site. ETA: 7h15 AM INC369863 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/30/2020 23:27 4:50:17 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369946 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/30/2020 23:43 4:34:17 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369953 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/1/2020 0:13 4:04:17 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 3h30 AM (Expired). Next update expected from team within 30mn (4h15 AM) INC369869 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/1/2020 1:18 2:59:17 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369963 HDC210 LABACIE Centre Ericsson 2G D Talkpool 5/1/2020 1:22 2:55:17 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 6h15 AM INC369963 HDC320 TRIANON Centre Ericsson 2G D Talkpool 5/1/2020 1:22 2:55:17 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC210 INC369963 HDC319 NIRVA Centre Ericsson 2G D Talkpool 5/1/2020 1:22 2:55:17 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC210 INC369963 HDC363 NOYAU Centre Ericsson 2G D Talkpool 5/1/2020 1:22 2:55:17 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC210 INC369946 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/1/2020 1:25 2:52:17 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC360 INC369966 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G C Talkpool 5/1/2020 1:44 2:33:17 Power Generator failure (Indeterminate) Team will be back to this site after fixing the power issue on HDO356 INC369867 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 5/1/2020 1:45 2:32:17 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 6h15 AM INC369877 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/1/2020 2:09 2:08:17 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC369881 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G B Talkpool 5/1/2020 3:15 1:02:17 Power Generator failure (Indeterminate) Site is located in a Private business, Access will be available at 8:00AM. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th expired INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 1 04:23:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 1 May 2020 10:23:50 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3598:02:55 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 432:20:55 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 185:36:55 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 183:31:55 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 129:37:55 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part not yet available INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 116:07:55 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC368836 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 68:54:55 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 46:20:55 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 38:24:55 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided INC369638 HDN261 SANCE Nord-Est Ericsson 2G C Talkpool 4/30/2020 12:31 17:51:55 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare part not yet available INC369645 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 4/30/2020 13:35 16:47:55 Transmission Transmission (Indeterminate) Talkpool is unable to share update for this site now, update is expected INC369761 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G B Talkpool 4/30/2020 17:52 12:30:55 Power Power Failure (Indeterminate) Portable genset is out of fuel and it will be refueling 5/01/2020, ETR to be provided. INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 9:27:55 RBS RBS Fault (Indeterminate) Team will fix this issue tomorrow(1/05/2020) ETA: 8:00AM INC369837 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 4/30/2020 21:36 8:46:55 Dependent Affected by the power issue at the main site Affected by HDS351 INC369837 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 4/30/2020 21:36 8:46:55 Dependent Affected by the power issue at the main site Affected by HDS351 INC369837 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 4/30/2020 21:36 8:46:55 Dependent Affected by the power issue at the main site The sectors will be back in service once the issue solved at HDS361 INC369938 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 4/30/2020 23:01 7:21:55 RBS RBS Fault ( High temperature) Team closed the cabinet's door which is faulty but due to an heavy rain they cannot open it. They will return for the troubleshoot after the rain. ETA: 7h30 AM INC370001 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/1/2020 5:48 0:34:55 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 1 04:24:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 1 May 2020 10:24:23 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 AM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 AM. ? There is no site currently running on battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 1 05:16:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 1 May 2020 11:16:27 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 1st, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 1st, 2020 till 7:00 AM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 193:55:29 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 101:33:29 Power Generator failure (Indeterminate) Talkpool Team break down the genset. Next update to share when available. INC369026 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/29/2020 9:44 45:26:29 Power Generator Failure (Faulty AVR) Faulty AVR, spare needed, Follow up is ongoing for the spare. INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/29/2020 11:53 43:17:29 Power Generator failure (Indeterminate) Talkpool is unable to share update for this site now due to technician unreachable , new update is expected INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 41:10:29 Power Power Failure (Indeterminate) Site will be up with commercial power( EDH). INC369437 HDS199 CHERETTE Sud Ericsson 2G C Talkpool 4/30/2020 2:32 28:38:29 Power Generator failure (Indeterminate) Team cannot reach the site at night due unsafe area, ETA : 7:15AM INC369723 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M fuel 4/30/2020 13:50 17:20:29 Fuel Generator failure (Fuel issue) Site is out of fuel, fuel team is informed since 4/41/2020 at 8:00PM INC369738 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/30/2020 16:10 15:00:29 Power Generator failure (Indeterminate) Talkpool is not managed the team to reach the site INC369761 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/30/2020 17:52 13:18:29 Power Generator failure (Indeterminate) Portable genset is out of fuel and it will be refueling 5/01/2020, ETR to be provided. INC369762 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 4/30/2020 17:58 13:12:29 Power Generator failure (Indeterminate) Due to unsafe area, the intervention could not be performed today. They will reach it 05/01/2020. ETA: 7h15 AM INC369564 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/30/2020 18:11 12:59:29 Power Power Failure (Indeterminate) The team cannot reach the site because of the unsafe area, at this time. INC369805 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 18:43 12:27:29 Power Power Failure (Indeterminate) The team cannot reach the site because of the road blocked by protesters INC369778 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/30/2020 19:12 11:58:29 Power Power Failure (Solar System failure) Site will be up with the sunrise. INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 11:40:29 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. New update is expected. INC369794 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/30/2020 20:07 11:03:29 Power Power Failure (Solar System failure) The site will be back at sunrise INC369919 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/30/2020 21:25 9:45:29 Power Generator failure (Indeterminate) Talkpool is not managed the team to reach the site. They are clamming unsafe area. ETA: 7h15 AM INC369919 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 4/30/2020 21:25 9:45:29 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC266 INC369837 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G C Talkpool 4/30/2020 21:36 9:34:29 Power Generator failure (Indeterminate) Team cannot reach the site at night due unsafe area, ETA : 7:20AM INC369837 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 4/30/2020 21:36 9:34:29 Dependent Affected by the power issue at the main site Affected by HDS351 INC369837 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 4/30/2020 21:36 9:34:29 Dependent Affected by the power issue at the main site Affected by HDS351 INC369837 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 4/30/2020 21:36 9:34:29 Dependent Affected by the power issue at the main site Affected by HDS351 INC369937 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G C Talkpool 4/30/2020 23:01 8:09:29 Power Generator failure (Indeterminate) Team cannot reach the site at night due unsafe area, ETA : 6:30AM INC369941 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 4/30/2020 23:17 7:53:29 Power Generator Failure(Flexible muffler) Faulty flexible muffler. Power team will arrive on it this morning. TX team is on the site for investigation. INC369861 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/30/2020 23:25 7:45:29 Power Generator failure (Indeterminate) Team was in front of the gate and was awaiting for access. Access was not granted. They will return on the site. ETA: 7h15 AM INC369863 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/30/2020 23:27 7:43:29 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369946 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/30/2020 23:43 7:27:29 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369953 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/1/2020 0:13 6:57:29 Power Generator failure (Indeterminate) Team is on the site for corrective INC369869 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/1/2020 1:18 5:52:29 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369963 HDC210 LABACIE Centre Ericsson 2G D Talkpool 5/1/2020 1:22 5:48:29 Power Generator failure (Indeterminate) Team is on the site for corrective INC369963 HDC320 TRIANON Centre Ericsson 2G D Talkpool 5/1/2020 1:22 5:48:29 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC210 INC369963 HDC319 NIRVA Centre Ericsson 2G D Talkpool 5/1/2020 1:22 5:48:29 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC210 INC369963 HDC363 NOYAU Centre Ericsson 2G D Talkpool 5/1/2020 1:22 5:48:29 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC210 INC369946 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/1/2020 1:25 5:45:29 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC360 INC369966 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G C Talkpool 5/1/2020 1:44 5:26:29 Power Generator failure (Indeterminate) Team will be back to this site after fixing the power issue on HDO356 INC369867 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 5/1/2020 1:45 5:25:29 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 6h15 AM (expired). More information within 30mn (7h30 AM) INC369877 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/1/2020 2:09 5:01:29 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 7h10 AM INC369879 HDO356 GRAND_GOAVE Ouest Ericsson 2G+3G C Talkpool 5/1/2020 3:10 4:00:29 Power Generator failure (Indeterminate) Team is working on site INC369881 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 5/1/2020 3:15 3:55:29 Power Generator failure (Indeterminate) Site is located in a Private business, Access will be available at 8:00AM. INC369973 HDO413 FONDS DOUX Ouest Ericsson 2G+3G C O&M fuel 5/1/2020 3:28 3:42:29 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, Team will refuel the portable in the morning, ETA: 7:30AM INC369973 HDO418 MAROSE Ouest Ericsson 2G C O&M fuel 5/1/2020 3:28 3:42:29 Dependent Affected by Fuel issue at the main site Affected by HDO418 INC369975 HDN267 VALLIERES Nord-Est Ericsson 2G D Talkpool 5/1/2020 3:56 3:14:29 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 7h30 AM INC369883 HDO070 DELMAS_75_BRUTUS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:05 3:05:29 Power Power Failure (Indeterminate) Team is informed, ETA expired new ETAS to be provided. INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 3:03:29 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC369884 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/1/2020 4:16 2:54:29 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 7h15 AM INC369890 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 5/1/2020 4:44 2:26:29 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 7h20 AM INC369890 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/1/2020 4:44 2:26:29 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN161 INC369890 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/1/2020 4:44 2:26:29 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN161 INC369892 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/1/2020 4:54 2:16:29 Power Power Failure (Indeterminate) Access issue follow up is ongoing by the site inspector. INC369893 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/1/2020 5:13 1:57:29 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369984 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/1/2020 5:37 1:33:29 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369896 HDS367 PONT JOUX Sud Ericsson 2G C Talkpool 5/1/2020 6:02 1:08:29 Power Generator failure (Indeterminate) Team has been dispatch, ETA: not provided yet Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3598:50:29 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 433:08:29 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 186:24:29 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 184:19:29 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 130:25:29 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part not yet available INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 116:55:29 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC368836 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 69:42:29 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 47:08:29 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 39:12:29 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided INC369638 HDN261 SANCE Nord-Est Ericsson 2G C Talkpool 4/30/2020 12:31 18:39:29 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare part not yet available INC369645 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 4/30/2020 13:35 17:35:29 Transmission Transmission (Indeterminate) Talkpool is unable to share update for this site now, update is expected INC369761 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G B Talkpool 4/30/2020 17:52 13:18:29 Power Power Failure (Indeterminate) Portable genset is out of fuel and it will be refueling 5/01/2020, ETR to be provided. INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 10:15:29 RBS RBS Fault (Indeterminate) Team will fix this issue tomorrow(1/05/2020) ETA: 8:00AM INC369837 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 4/30/2020 21:36 9:34:29 Dependent Affected by the power issue at the main site Affected by HDS351 INC369837 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 4/30/2020 21:36 9:34:29 Dependent Affected by the power issue at the main site Affected by HDS351 INC369837 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 4/30/2020 21:36 9:34:29 Dependent Affected by the power issue at the main site The sectors will be back in service once the issue solved at HDS361 INC369938 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 4/30/2020 23:01 8:09:29 RBS RBS Fault ( High temperature) Team closed the cabinet's door which is faulty but due to an heavy rain they cannot open it. They will return for the troubleshoot after the rain. ETA: 7h30 AM INC370001 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/1/2020 5:48 1:22:29 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC369669 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 4/30/2020 15:00 4/30/2020 19:16 4:16:00 4:00:00 Not Compliant Power Generator failure (Water Pump Issue) Water pump pulley broken Need to be justified The pulley has been replaced INC369782 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 4/30/2020 19:29 4/30/2020 21:53 2:24:00 4:00:00 Compliant Power Generator failure (Fan belt failure) Fan belt broken OK The fan belt has been replaced INC369782 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/30/2020 19:29 4/30/2020 21:53 2:24:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN251 OK The site is back in service once the issue solved at HDN251 INC369823 HDN216 PIGNON Nord Ericsson 3G A Talkpool 4/30/2020 15:10 5/1/2020 0:05 8:55:00 4:00:00 Not Compliant RBS RBS Fault (Breaker tripped) Breaker on fiber cabinet tripped Need to be justified The breaker has been reset INC369823 HDN215 ST_RAPHAEL Nord Ericsson 3G B Talkpool 4/30/2020 15:10 5/1/2020 0:05 8:55:00 4:00:00 Not Compliant Dependent Affected by RBS issue on main site Affected by HDN216 Cascaded The site is back in service once the issue solved at HDN216 INC369788 HDC252 PASSCOT Artibonite Ericsson 2G D Talkpool 4/30/2020 19:56 4/30/2020 23:11 3:15:00 4:00:00 Compliant Power Generator failure (Fan belt failure) Fan belt broken OK The fan belt has been replaced INC369788 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 4/30/2020 19:56 4/30/2020 23:11 3:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC252 Cascaded The site is back in service once the issue solved at HDC252 INC369788 COW032 ENNERY Artibonite Ericsson 2G D Talkpool 4/30/2020 19:56 4/30/2020 23:11 3:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC252 Cascaded The site is back in service once the issue solved at HDC252 INC369788 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 4/30/2020 19:56 4/30/2020 23:11 3:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC252 Cascaded The site is back in service once the issue solved at HDC252 INC369940 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 4/30/2020 23:04 5/1/2020 3:12 4:08:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last information is expected from field team INC369923 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 4/30/2020 23:13 5/1/2020 3:26 4:13:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last information is expected from field team INC369689 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G C Talkpool 4/30/2020 17:21 4/30/2020 22:21 5:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified Alam cleared by itself INC369689 HDO368 MORNE_GAUDER Ouest Ericsson 3G C Talkpool 4/30/2020 17:21 4/30/2020 22:21 5:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO388 Cascaded The site is back in service once the issue the main site INC369689 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G C Talkpool 4/30/2020 17:21 4/30/2020 22:21 5:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO388 Cascaded The site is back in service once the issue the main site INC369801 HDS314 BOKATIK Sud-Est Ericsson 2G C Talkpool 4/30/2020 18:40 4/30/2020 22:21 3:41:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC369518 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G B Talkpool 4/30/2020 5:44 4/30/2020 22:21 16:36:44 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC369798 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 4/30/2020 20:20 4/30/2020 22:00 1:39:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO236 Cascaded The site is back in service once the issue the main site INC369798 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 4/30/2020 20:20 4/30/2020 22:00 1:39:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO236 Cascaded The site is back in service once the issue the main site INC369798 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G C Talkpool 4/30/2020 20:20 4/30/2020 22:00 1:39:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO236 Cascaded The site is back in service once the issue the main site INC369798 HDS032 MEYER Sud-Est Ericsson 2G C Talkpool 4/30/2020 20:20 4/30/2020 22:00 1:39:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO236 Cascaded The site is back in service once the issue the main site INC369796 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 4/30/2020 20:16 4/30/2020 22:00 1:43:47 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) Ok Alam cleared by itself INC369793 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G C Talkpool 4/30/2020 20:08 4/30/2020 22:00 1:51:47 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) Ok Alam cleared by itself INC369916 HDS367 PONT JOUX Sud Ericsson 2G C Talkpool 4/30/2020 21:04 4/30/2020 23:00 1:55:47 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) Ok Alam cleared by itself INC369931 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G C Talkpool 4/30/2020 22:40 4/30/2020 23:10 0:29:47 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) Ok Alam cleared by itself INC369779 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 4/30/2020 20:08 5/1/2020 0:25 4:16:47 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified Alarm cleared by itself INC369868 HAIDS112 GABION Sud ZTE 2G+3G B Talkpool 5/1/2020 1:18 5/1/2020 3:25 2:06:47 4:00:00 Not Compliant Power Generator failure (Indeterminate) High temp due to radiator pipe leak Need to be justified Team tight it added 1 gal of coolant, 1/2 gal of oil. INC369798 HDO236 MALIQUE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 21:41 4/30/2020 22:10 0:29:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Clear RCA needs to be provided INC369798 HDO596 DIEGUE_COTA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/30/2020 21:41 4/30/2020 22:10 0:29:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO236 Cascaded Back on air with the main site. INC369798 HAIDO523 DOCO_PERNIER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/30/2020 21:41 4/30/2020 22:10 0:29:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO236 Cascaded Back on air with the main site. INC369798 HAIDO131 MEYOTTE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 4/30/2020 21:41 4/30/2020 22:10 0:29:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO236 Cascaded Back on air with the main site. INC369829 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/30/2020 20:08 4/30/2020 22:35 2:27:00 4:00:00 Compliant Power Generator failure (Faulty Battery) Faulty Battery OK failed to start/ battery starter low/restart genset with battery of the car INC369903 HAIDO274 DELMAS_44 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 21:45 5/1/2020 2:03 4:18:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified low oil pressure/oil sensor dirty/sensor clean, make checkup, genset restarted INC369903 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 21:45 5/1/2020 2:03 4:18:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO274 Cascaded Back on air with the main site. INC369903 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 21:45 5/1/2020 2:03 4:18:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO274 Cascaded Back on air with the main site. INC369903 HAIDO492 Delmas43 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 21:45 5/1/2020 2:03 4:18:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO274 Cascaded Back on air with the main site. INC369866 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/1/2020 1:00 5/1/2020 2:28 1:28:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Clear RCA needs to be provided INC369918 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 21:18 5/1/2020 3:50 6:32:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) Faulty Battery Need to be justified failed to start /battery starter low restart with car battery Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC369734 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Talkpool 4/30/2020 15:55 4/30/2020 23:00 7:05:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Rus turned off Need to be justified Team turned it on INC369760 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 4/30/2020 17:46 4/30/2020 23:00 5:14:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) (Indeterminate) Need to be justified Alarm cleared by itself INC369757 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 4/30/2020 17:27 4/30/2020 23:00 5:33:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) THE RRUS WAS DISCONNECTED Need to be justified WE REMADE CONNECTORS UPSTAIRS TO THE TOWER FROM THE RRUS IT WAS DISCONNECTED Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 1 06:08:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 1 May 2020 12:08:26 +0000 Subject: [Rantt] Parts to replace(FAN,RSPand power supply) In-Reply-To: References: Message-ID: Jithin, Please see the request below and revert to us. NOC Team From: Weby Julnot Sent: Thursday, April 30, 2020 4:08 PM To: Haiti Noc ; Jean A. Chery ; Francois Boyer ; Eng Teck Ng ; Maquingson Maignan Cc: Hai_Tech_Transmission ; Shamir Stephane Supreme Subject: Parts to replace(FAN,RSPand power supply) Hello Noc, We have Parts below to replace,We need faulty parts to return to cisco on Monday. ask team to call me when they reach the site. Site Part to replace Qty HDO063 RSP-1A-55 2 HDO063 FAN-E 1 HDO048 ASR 900 550W DC Power Supply 1 HGA005 ASR 900 550W DC Power Supply 1 HDN026 ASR 900 550W DC Power Supply 1 ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Fri May 1 06:51:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 1 May 2020 12:51:03 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 1 4 8 11 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 8 3 0 0 17 ZTE 3 3 1 0 3 Huawei 1 4 2 0 4 Network 12 10 3 0 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 2 0 1 2 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 195:34:40 Power Generator Failure (Engine broken) Engine lost compression according to Talk pool. Next update to share when available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 103:12:40 Power Generator failure (Indeterminate) Talkpool Team break down the genset. Next update to share when available. INC369026 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/29/2020 9:44 47:05:40 Power Generator Failure (Faulty AVR) Faulty AVR, spare needed, Follow up is ongoing for the spare. INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/29/2020 11:53 44:56:40 Power Generator failure (Indeterminate) Talkpool cannot yet provide an update. Next update will be shared at 10:00h INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G B Talkpool 4/29/2020 14:00 42:49:40 Transmission Transmission (Indeterminate) 2G remains down. TX team has been informed. No ETA has been provided yet. INC369723 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M fuel 4/30/2020 13:50 18:59:40 Fuel Generator failure (Fuel issue) Site is out of fuel, fuel team is informed since 4/41/2020. ETA is expired new update will be shared soon. INC369761 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/30/2020 17:52 14:57:40 Fuel Generator failure (Fuel issue) Portable genset is out of fuel and it will be refueling 5/01/2020, ETR to be provided. INC369762 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 4/30/2020 17:58 14:51:40 Power Generator failure (Indeterminate) Team is working on site. INC369564 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/30/2020 18:11 14:38:40 Power Generator failure (Indeterminate) The team cannot reach the site because of the unsafe area. INC369778 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/30/2020 19:12 13:37:40 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 13:19:40 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. New update is expected. INC369794 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/30/2020 20:07 12:42:40 Power Power Failure (Solar System failure) The site will be back at sunrise INC370101 HDO595 FURCY Ouest Huawei 2G+3G C Talkpool 4/30/2020 20:52 11:57:40 Power Power Failure (Indeterminate) Team has been informed. ETA: 10:30h INC370101 HDO435 ROBIN Ouest Huawei 2G+3G C Talkpool 4/30/2020 20:52 11:57:40 Dependent Affected by the power issue at the main site Affected by HAIDO595. INC369919 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/30/2020 21:25 11:24:40 Power Generator failure (Indeterminate) Talk pool is not able to provide update. INC369919 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 4/30/2020 21:25 11:24:40 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC266 INC369861 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/30/2020 23:25 9:24:40 Power Generator failure (Indeterminate) Access issue. Follow-up is ongoing with Site inspector. ETA to be provided. INC369863 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/30/2020 23:27 9:22:40 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369946 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/30/2020 23:43 9:06:40 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369869 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/1/2020 1:18 7:31:40 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369877 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/1/2020 2:09 6:40:40 Power Power Failure (Indeterminate) Team is working on site. INC369975 HDN267 VALLIERES Nord-Est Ericsson 2G D Talkpool 5/1/2020 3:56 4:53:40 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 4:42:40 Power Generator failure (Radiator failure) Radiator dirty, team will clean it. ETA not yet provided. INC369893 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/1/2020 5:13 3:36:40 Power Power Failure (Solar System failure) The site will be back in service at sunrise ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From jithin.j.singh at talkpool.com Fri May 1 07:31:49 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Fri, 1 May 2020 13:31:49 +0000 Subject: [Rantt] Parts to replace(FAN,RSPand power supply) In-Reply-To: References: Message-ID: Hello NOC, The spares will be collected today from NOC by Lubenson Jean/TP and proceed for replacements on sites. BR/ Jithin Singh. From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Friday, May 1, 2020 8:08 AM To: Jithin J Singh ; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; david.vielot at tpmanagementsa.com Cc: Hai_Tech_Transmission ; Shamir Stephane Supreme ; Weby Julnot ; Haiti Noc ; Jean A. Chery ; Francois Boyer ; Eng Teck Ng ; Maquingson Maignan Subject: RE: Parts to replace(FAN,RSPand power supply) Jithin, Please see the request below and revert to us. NOC Team From: Weby Julnot > Sent: Thursday, April 30, 2020 4:08 PM To: Haiti Noc >; Jean A. Chery >; Francois Boyer >; Eng Teck Ng >; Maquingson Maignan > Cc: Hai_Tech_Transmission >; Shamir Stephane Supreme > Subject: Parts to replace(FAN,RSPand power supply) Hello Noc, We have Parts below to replace,We need faulty parts to return to cisco on Monday. ask team to call me when they reach the site. Site Part to replace Qty HDO063 RSP-1A-55 2 HDO063 FAN-E 1 HDO048 ASR 900 550W DC Power Supply 1 HGA005 ASR 900 550W DC Power Supply 1 HDN026 ASR 900 550W DC Power Supply 1 ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Fri May 1 07:42:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 1 May 2020 13:42:05 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 2 4 10 9 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 3 0 0 15 ZTE 5 4 1 0 5 Huawei 5 5 3 0 5 Network 12 12 4 0 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 2 0 1 3 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 196:25:13 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 104:03:13 Power Generator failure (Indeterminate) Talkpool Team break down the genset. Next update to share when available. INC369026 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/29/2020 9:44 47:56:13 Power Generator Failure (Faulty AVR) Faulty AVR, spare needed, Follow up is ongoing for the spare. INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 4/29/2020 11:53 45:47:13 Power Generator failure (Indeterminate) Talkpool cannot yet provide an update. Next update will be shared at 10:00h INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G B Talkpool 4/29/2020 14:00 43:40:13 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: 9:30 AM. INC369723 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M fuel 4/30/2020 13:50 19:50:13 Fuel Generator failure (Fuel issue) Site is out of fuel, fuel team is informed since 4/41/2020. ETA is expired new update will be shared soon. INC369761 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/30/2020 17:52 15:48:13 Fuel Generator failure (Fuel issue) Portable genset is out of fuel and it will be refueling 5/01/2020, ETR to be provided. INC369762 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 4/30/2020 17:58 15:42:13 Power Generator failure (Indeterminate) Team is working on site. INC369564 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/30/2020 18:11 15:29:13 Power Generator failure (Indeterminate) The team cannot reach the site because of the unsafe area. INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 14:10:13 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. Next update to share when available INC369794 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/30/2020 20:07 13:33:13 Power Power Failure (Solar System failure) The site will be back at sunrise INC370101 HDO595 FURCY Ouest Huawei 2G+3G C Talkpool 4/30/2020 20:52 12:48:13 Power Power Failure (Indeterminate) Team has been informed. ETA: 10:30h INC370101 HDO435 ROBIN Ouest Huawei 2G+3G C Talkpool 4/30/2020 20:52 12:48:13 Dependent Affected by the power issue at the main site Affected by HAIDO595. INC369919 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/30/2020 21:25 12:15:13 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC369919 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 4/30/2020 21:25 12:15:13 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC266 INC369861 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/30/2020 23:25 10:15:13 Power Generator failure (Indeterminate) Access issue. Follow-up is ongoing with Site inspector.ETA to be provided. INC369863 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/30/2020 23:27 10:13:13 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369946 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/30/2020 23:43 9:57:13 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC369975 HDN267 VALLIERES Nord-Est Ericsson 2G D Talkpool 5/1/2020 3:56 5:44:13 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 5:33:13 Power Generator failure (Radiator failure) Radiator dirty, team will clean it. ETA not yet provided. INC369996 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/1/2020 7:57 1:43:13 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:45 AM. INC370103 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/1/2020 8:20 1:20:13 Power Power Failure (Indeterminate) Team has been informed ETA to be provided. INC370106 HDC325 POSTE_PIERROT Artibonite Ericsson 2G C Talkpool 5/1/2020 8:24 1:16:13 Power Power Failure (Indeterminate) Team has been informed ETA to be provided. INC370017 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 5/1/2020 8:32 1:08:13 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC370017 HAIDS196 JABOIN Sud ZTE 2G C Talkpool 5/1/2020 8:32 1:08:13 Dependent Affected by the power issue at the main site Affected by HAIDS277. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 1 07:44:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 1 May 2020 13:44:15 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3601:22:54 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 435:40:54 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 188:56:54 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 186:51:54 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 132:57:54 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part not yet available INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 119:27:54 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC368836 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 72:14:54 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 49:40:54 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 41:44:54 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided INC369638 HDN261 SANCE Nord-Est Ericsson 2G C Talkpool 4/30/2020 12:31 21:11:54 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare part not yet available INC369645 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 4/30/2020 13:35 20:07:54 Transmission Transmission (Indeterminate) Talkpool is unable to share update for this site now. Next update will be shared at 11:00h INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 13:10:54 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. New update is expected INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 12:47:54 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC369938 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 4/30/2020 23:01 10:41:54 RBS RBS Fault ( High temperature) Fan Faulty. Team cannot do any action due to heavy rain issue. INC370004 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 4/30/2020 23:01 10:41:54 Power Power Failure (Indeterminate) Team is on site INC370112 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/1/2020 8:50 0:52:54 RBS RBS Fault (Indeterminate) Team has been informed, ETA to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Francois.Boyer at digicelgroup.com Fri May 1 07:47:55 2020 From: Francois.Boyer at digicelgroup.com (Francois Boyer) Date: Fri, 1 May 2020 13:47:55 +0000 Subject: [Rantt] Completion Report Request: Parts to replace(FAN, RSPand power supply) Message-ID: Hello Jithin/Talkpool team, Please ensure after the replacement, completion report is shared for all the below sites with those mandatory details: ? Geotagged general picture of all the router ? Geotagged picture of the router fiber connections ? Geotagged pictures of all the Router power supply connection (In the power supply and to the DC source) ? Geotagged pictures values of the LVD value of each point of the DC connections of the power supply- Cabinet fiber; BTS Cabinet (Only for the Hybrid sites). My regards! Fran?ois Boyer +50937007558 From: Jithin J Singh [mailto:jithin.j.singh at talkpool.com] Sent: Friday, May 1, 2020 9:32 AM To: Haiti Noc ; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; david.vielot at tpmanagementsa.com Cc: Hai_Tech_Transmission ; Shamir Stephane Supreme ; Weby Julnot ; Jean A. Chery ; Francois Boyer ; Eng Teck Ng ; Maquingson Maignan Subject: [EXTERNAL] RE: Parts to replace(FAN,RSPand power supply) Hello NOC, The spares will be collected today from NOC by Lubenson Jean/TP and proceed for replacements on sites. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Friday, May 1, 2020 8:08 AM To: Jithin J Singh >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; david.vielot at tpmanagementsa.com Cc: Hai_Tech_Transmission >; Shamir Stephane Supreme >; Weby Julnot >; Haiti Noc >; Jean A. Chery >; Francois Boyer >; Eng Teck Ng >; Maquingson Maignan > Subject: RE: Parts to replace(FAN,RSPand power supply) Jithin, Please see the request below and revert to us. NOC Team From: Weby Julnot > Sent: Thursday, April 30, 2020 4:08 PM To: Haiti Noc >; Jean A. Chery >; Francois Boyer >; Eng Teck Ng >; Maquingson Maignan > Cc: Hai_Tech_Transmission >; Shamir Stephane Supreme > Subject: Parts to replace(FAN,RSPand power supply) Hello Noc, We have Parts below to replace,We need faulty parts to return to cisco on Monday. ask team to call me when they reach the site. Site Part to replace Qty HDO063 RSP-1A-55 2 HDO063 FAN-E 1 HDO048 ASR 900 550W DC Power Supply 1 HGA005 ASR 900 550W DC Power Supply 1 HDN026 ASR 900 550W DC Power Supply 1 ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Weby.Julnot at digicelgroup.com Fri May 1 08:14:20 2020 From: Weby.Julnot at digicelgroup.com (Weby Julnot) Date: Fri, 1 May 2020 14:14:20 +0000 Subject: [Rantt] Completion Report Request: Parts to replace(FAN, RSPand power supply) In-Reply-To: References: Message-ID: Hello Jithin, Ask team to call me before any change. From: Francois Boyer Sent: Friday, May 1, 2020 9:48 AM To: Jithin J Singh ; Haiti Noc ; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; david.vielot at tpmanagementsa.com; 'Gerry Bolante' Cc: 'Bernard Yacoub' ; Hai_Tech_Transmission ; Shamir Stephane Supreme ; Weby Julnot ; Jean A. Chery ; Eng Teck Ng ; Maquingson Maignan Subject: Completion Report Request: Parts to replace(FAN,RSPand power supply) Hello Jithin/Talkpool team, Please ensure after the replacement, completion report is shared for all the below sites with those mandatory details: ? Geotagged general picture of all the router ? Geotagged picture of the router fiber connections ? Geotagged pictures of all the Router power supply connection (In the power supply and to the DC source) ? Geotagged pictures values of the LVD value of each point of the DC connections of the power supply- Cabinet fiber; BTS Cabinet (Only for the Hybrid sites). My regards! Fran?ois Boyer +50937007558 From: Jithin J Singh [mailto:jithin.j.singh at talkpool.com] Sent: Friday, May 1, 2020 9:32 AM To: Haiti Noc >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; david.vielot at tpmanagementsa.com Cc: Hai_Tech_Transmission >; Shamir Stephane Supreme >; Weby Julnot >; Jean A. Chery >; Francois Boyer >; Eng Teck Ng >; Maquingson Maignan > Subject: [EXTERNAL] RE: Parts to replace(FAN,RSPand power supply) Hello NOC, The spares will be collected today from NOC by Lubenson Jean/TP and proceed for replacements on sites. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Friday, May 1, 2020 8:08 AM To: Jithin J Singh >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; david.vielot at tpmanagementsa.com Cc: Hai_Tech_Transmission >; Shamir Stephane Supreme >; Weby Julnot >; Haiti Noc >; Jean A. Chery >; Francois Boyer >; Eng Teck Ng >; Maquingson Maignan > Subject: RE: Parts to replace(FAN,RSPand power supply) Jithin, Please see the request below and revert to us. NOC Team From: Weby Julnot > Sent: Thursday, April 30, 2020 4:08 PM To: Haiti Noc >; Jean A. Chery >; Francois Boyer >; Eng Teck Ng >; Maquingson Maignan > Cc: Hai_Tech_Transmission >; Shamir Stephane Supreme > Subject: Parts to replace(FAN,RSPand power supply) Hello Noc, We have Parts below to replace,We need faulty parts to return to cisco on Monday. ask team to call me when they reach the site. Site Part to replace Qty HDO063 RSP-1A-55 2 HDO063 FAN-E 1 HDO048 ASR 900 550W DC Power Supply 1 HGA005 ASR 900 550W DC Power Supply 1 HDN026 ASR 900 550W DC Power Supply 1 ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Fri May 1 09:41:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 1 May 2020 15:41:21 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 2 4 13 5 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 4 0 1 13 ZTE 6 5 1 1 6 Huawei 5 5 3 1 5 Network 23 14 4 3 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 3 0 1 6 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 198:25:16 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 106:03:16 Power Generator failure (Indeterminate) Talkpool Team break down the genset. Next update to share when available. INC369026 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/29/2020 9:44 49:56:16 Power Generator Failure (Faulty AVR) Faulty AVR, spare needed, Follow up is ongoing for the spare. INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Digicel 4/29/2020 11:53 47:47:16 Power Generator failure (Indeterminate) Critical fuel leak in the HPU. Follow up is ongoing with concerned team. Next update to share when available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G B Talkpool 4/29/2020 14:00 45:40:16 Transmission Transmission (Indeterminate) The team cannot reach the site because of the unsafe area. INC369723 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M fuel 4/30/2020 13:50 21:50:16 Fuel Generator failure (Fuel issue) Site is out of fuel, fuel team is informed since 4/30/2020. New ETA: 12:40h INC369761 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/30/2020 17:52 17:48:16 Fuel Generator failure (Fuel issue) Portable genset is out of fuel and it will be refueling 5/01/2020, ETR to be provided. INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 16:10:16 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. Next update to share when available INC370101 HDO595 FURCY Ouest Huawei 2G+3G C O&M fuel 4/30/2020 20:52 14:48:16 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/1/2020 at 10:58 AM. ETR to be provided INC370101 HDO435 ROBIN Ouest Huawei 2G+3G C O&M fuel 4/30/2020 20:52 14:48:16 Dependent Affected by Fuel issue at the main site Affected by HAIDO595. INC369975 HDN267 VALLIERES Nord-Est Ericsson 2G D Talkpool 5/1/2020 3:56 7:44:16 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 7:33:16 Power Generator failure (Radiator failure) The team is cleaning the radiator INC370103 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/1/2020 8:20 3:20:16 Power Power Failure (Indeterminate) Team has been informed ETA 11H30 AM. INC370017 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 5/1/2020 8:32 3:08:16 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 11:40h INC370017 HAIDS196 JABOIN Sud ZTE 2G C Talkpool 5/1/2020 8:32 3:08:16 Dependent Affected by the power issue at the main site Affected by HAIDS277. INC369998 HDO285 DELMAS_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/1/2020 9:20 2:20:16 Power Generator failure (Indeterminate) Team has been dispatched. New ETA: 11:30 AM. INC370117 HDS353 THIOTTE Sud-Est Ericsson 2G+3G B Talkpool 5/1/2020 9:52 1:48:16 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC370044 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G C Talkpool 5/1/2020 10:26 1:14:16 Dependent Affected by the power issue at the main site Affected by HDO334 INC370044 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G C Talkpool 5/1/2020 10:26 1:14:16 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 13:45h INC370044 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/1/2020 10:26 1:14:16 Dependent Affected by the power issue at the main site Affected by HDS351. INC370044 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G C Talkpool 5/1/2020 10:26 1:14:16 Dependent Affected by the power issue at the main site Affected by HDS351. INC370044 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 5/1/2020 10:26 1:14:16 Dependent Affected by the power issue at the main site Affected by HDS351. INC370104 HDO038 LATAN Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/1/2020 10:29 1:11:16 Power Generator failure (Indeterminate) Fuel issue reported by Power, they will share soon the pictures to fuel team for necessary actions. INC370050 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G D Talkpool 5/1/2020 10:33 1:07:16 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 1 10:44:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 1 May 2020 16:44:00 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3604:20:51 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 438:38:51 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 191:54:51 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 189:49:51 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 135:55:51 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part not yet available INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 122:25:51 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC368836 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 75:12:51 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 52:38:51 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 44:42:51 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided INC369638 HDN261 SANCE Nord-Est Ericsson 2G C Talkpool 4/30/2020 12:31 24:09:51 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare part not yet available INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 16:08:51 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. New update is expected INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 15:45:51 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370044 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 5/1/2020 1:18 11:22:51 Dependent Affected by the power issue at the main site The site will be up when the issue solved at the main site INC370112 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/1/2020 8:50 3:50:51 RBS RBS Fault (RUS failure) Faulty RUS01B5, Spare need to be replaced. INC370118 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 5/1/2020 9:48 2:52:51 RBS RBS Fault (Indeterminate) Team has been informed, ETA 12:55 PM INC370044 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G A Talkpool 5/1/2020 10:26 2:14:51 Dependent Affected by the power issue at the main site Affected by HDS351. INC370044 HDS357 BANANE Sud-Est Ericsson 2G C Talkpool 5/1/2020 10:26 2:14:51 Dependent Affected by the power issue at the main site Affected by HDS351. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Weby.Julnot at digicelgroup.com Fri May 1 12:07:16 2020 From: Weby.Julnot at digicelgroup.com (Weby Julnot) Date: Fri, 1 May 2020 18:07:16 +0000 Subject: [Rantt] Completion Report Request: Parts to replace(FAN, RSPand power supply) In-Reply-To: References: Message-ID: Hello Jithin, Power supply is replaced at HDO048, ask team to provide faulty one to Noc. Chassis type: ASR-903 Slot Type State Insert time (ago) --------- ------------------- --------------------- ----------------- 0/0 A900-IMA8S ok 6w5d 0/1 A900-IMA2Z ok 6w5d R0 A900-RSP2A-128 ok, active 6w5d R1 A900-RSP2A-128 ok, standby 6w5d F0 ok, active 6w5d F1 ok, standby 6w5d P0 A900-PWR550-D-E ok 6w5d P1 A900-PWR550-D-E ok 00:23:20 P2 A903-FAN-E ok 6w5d From: Weby Julnot Sent: Friday, May 1, 2020 10:14 AM To: Francois Boyer ; Jithin J Singh ; Haiti Noc ; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; david.vielot at tpmanagementsa.com; 'Gerry Bolante' Cc: 'Bernard Yacoub' ; Hai_Tech_Transmission ; Shamir Stephane Supreme ; Jean A. Chery ; Eng Teck Ng ; Maquingson Maignan Subject: RE: Completion Report Request: Parts to replace(FAN,RSPand power supply) Hello Jithin, Ask team to call me before any change. From: Francois Boyer > Sent: Friday, May 1, 2020 9:48 AM To: Jithin J Singh >; Haiti Noc >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; david.vielot at tpmanagementsa.com; 'Gerry Bolante' > Cc: 'Bernard Yacoub' >; Hai_Tech_Transmission >; Shamir Stephane Supreme >; Weby Julnot >; Jean A. Chery >; Eng Teck Ng >; Maquingson Maignan > Subject: Completion Report Request: Parts to replace(FAN,RSPand power supply) Hello Jithin/Talkpool team, Please ensure after the replacement, completion report is shared for all the below sites with those mandatory details: ? Geotagged general picture of all the router ? Geotagged picture of the router fiber connections ? Geotagged pictures of all the Router power supply connection (In the power supply and to the DC source) ? Geotagged pictures values of the LVD value of each point of the DC connections of the power supply- Cabinet fiber; BTS Cabinet (Only for the Hybrid sites). My regards! Fran?ois Boyer +50937007558 From: Jithin J Singh [mailto:jithin.j.singh at talkpool.com] Sent: Friday, May 1, 2020 9:32 AM To: Haiti Noc >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; david.vielot at tpmanagementsa.com Cc: Hai_Tech_Transmission >; Shamir Stephane Supreme >; Weby Julnot >; Jean A. Chery >; Francois Boyer >; Eng Teck Ng >; Maquingson Maignan > Subject: [EXTERNAL] RE: Parts to replace(FAN,RSPand power supply) Hello NOC, The spares will be collected today from NOC by Lubenson Jean/TP and proceed for replacements on sites. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Friday, May 1, 2020 8:08 AM To: Jithin J Singh >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; david.vielot at tpmanagementsa.com Cc: Hai_Tech_Transmission >; Shamir Stephane Supreme >; Weby Julnot >; Haiti Noc >; Jean A. Chery >; Francois Boyer >; Eng Teck Ng >; Maquingson Maignan > Subject: RE: Parts to replace(FAN,RSPand power supply) Jithin, Please see the request below and revert to us. NOC Team From: Weby Julnot > Sent: Thursday, April 30, 2020 4:08 PM To: Haiti Noc >; Jean A. Chery >; Francois Boyer >; Eng Teck Ng >; Maquingson Maignan > Cc: Hai_Tech_Transmission >; Shamir Stephane Supreme > Subject: Parts to replace(FAN,RSPand power supply) Hello Noc, We have Parts below to replace,We need faulty parts to return to cisco on Monday. ask team to call me when they reach the site. Site Part to replace Qty HDO063 RSP-1A-55 2 HDO063 FAN-E 1 HDO048 ASR 900 550W DC Power Supply 1 HGA005 ASR 900 550W DC Power Supply 1 HDN026 ASR 900 550W DC Power Supply 1 ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Fri May 1 12:19:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 1 May 2020 18:19:20 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 2 3 11 6 22 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 3 0 0 14 ZTE 3 3 1 0 3 Huawei 5 5 3 1 5 Network 21 11 4 1 22 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 11 4 0 1 6 22 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 201:02:08 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 108:40:08 Power Generator failure (Indeterminate) Talkpool Team break down the genset. Next update to share when available. INC369026 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/29/2020 9:44 52:33:08 Power Generator Failure (Faulty AVR) Faulty AVR, spare needed, Follow up is ongoing for the spare. INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Digicel 4/29/2020 11:53 50:24:08 Power Generator failure (Indeterminate) Critical fuel leak in the HPU. Follow up is ongoing with concerned team. Next update to share when available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G B Talkpool 4/29/2020 14:00 48:17:08 Transmission Transmission (Indeterminate) The team cannot reach the site because of the unsafe area. INC369723 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M fuel 4/30/2020 13:50 24:27:08 Fuel Generator failure (Fuel issue) Team is on site INC369761 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/30/2020 17:52 20:25:08 Fuel Generator failure (Fuel issue) Portable genset is out of fuel and it will be refueling 5/01/2020. Talkpool does not manage his team to recover the site INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 18:47:08 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. Next update to share when available INC370101 HDO595 FURCY Ouest Huawei 2G+3G C O&M fuel 4/30/2020 20:52 17:25:08 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/1/2020 at 10:58 AM. ETR to be provided INC370101 HDO435 ROBIN Ouest Huawei 2G+3G C O&M fuel 4/30/2020 20:52 17:25:08 Dependent Affected by Fuel issue at the main site Affected by HAIDO595. INC369975 HDN267 VALLIERES Nord-Est Ericsson 2G D Talkpool 5/1/2020 3:56 10:21:08 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 10:10:08 Power Generator failure (Indeterminate) Faulty Head cylinder. Follow up is ongoing. INC370103 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/1/2020 8:20 5:57:08 Power Power Failure (Indeterminate) Team is waiting for access. INC369998 HDO285 DELMAS_52 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 5/1/2020 9:20 4:57:08 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/1/2020 at 12:05 PM. ETR will be provided. INC370044 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G C Talkpool 5/1/2020 10:26 3:51:08 Dependent Affected by the power issue at the main site Affected by HDO334 INC370044 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G C Talkpool 5/1/2020 10:26 3:51:08 Power Power Failure (Indeterminate) ETA is expired, the team claims 30 minutes more to reach the site. ETA: 14:20h INC370044 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/1/2020 10:26 3:51:08 Dependent Affected by the power issue at the main site Affected by HDS351. INC370044 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G C Talkpool 5/1/2020 10:26 3:51:08 Dependent Affected by the power issue at the main site Affected by HDS351. INC370044 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 5/1/2020 10:26 3:51:08 Dependent Affected by the power issue at the main site Affected by HDS351. INC370104 HDO038 LATAN Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/1/2020 10:29 3:48:08 Power Generator failure (Indeterminate) Fuel added but the two teams (TX and Power) are informed to reach the site for the recovery. ETA: 2:45 PM. INC370169 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 5/1/2020 12:54 1:23:08 Power Power Failure (Indeterminate) Team has been informed ETA 3H30 PM. INC370169 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 5/1/2020 12:54 1:23:08 Dependent Affected by the power issue at the main site Affected by HDN154 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 1 12:30:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 1 May 2020 18:30:59 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3606:09:48 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 440:27:48 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 193:43:48 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 191:38:48 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 137:44:48 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part not yet available INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 124:14:48 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC368836 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 77:01:48 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 54:27:48 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 46:31:48 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided INC369638 HDN261 SANCE Nord-Est Ericsson 2G C Talkpool 4/30/2020 12:31 25:58:48 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare part not yet available INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 17:57:48 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. New update is expected INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 17:34:48 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370112 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/1/2020 8:50 5:39:48 RBS RBS Fault (RUS failure) Faulty RUS01B5, Spare need to be replaced. INC370044 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G A Talkpool 5/1/2020 10:26 4:03:48 Dependent Affected by the power issue at the main site Affected by HDS351. INC370044 HDS357 BANANE Sud-Est Ericsson 2G C Talkpool 5/1/2020 10:26 4:03:48 Dependent Affected by the power issue at the main site Affected by HDS351. INC370044 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 5/1/2020 10:28 4:01:48 Dependent Affected by the power issue at the main site The site will be up when the issue solved at the main site INC370169 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 5/1/2020 12:54 1:35:48 Dependent Affected by the power issue at the main site Affected by HDN154 INC370182 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 5/1/2020 13:40 0:49:48 RBS RBS Fault (Indeterminate) Team has been informed, ETA to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Weby.Julnot at digicelgroup.com Fri May 1 13:55:34 2020 From: Weby.Julnot at digicelgroup.com (Weby Julnot) Date: Fri, 1 May 2020 19:55:34 +0000 Subject: [Rantt] Completion Report Request: Parts to replace(FAN, RSPand power supply) References: Message-ID: Hello Jithin, All parts are replaced at HDO063. HDO063#show pla Chassis type: ASR-903 Slot Type State Insert time (ago) --------- ------------------- --------------------- ----------------- 0/3 A900-IMA8S ok 00:12:45 0/4 A900-IMA8S ok 00:12:46 R0 A903-RSP1A-55 ok, active 00:15:15 R1 A903-RSP1A-55 ok, standby 00:15:15 F0 ok, active 00:15:15 F1 ok, standby 00:15:15 P0 A900-PWR550-D ok 00:14:28 P1 A900-PWR550-D ok 00:14:25 P2 A903-FAN ok 00:14:21 From: Weby Julnot Sent: Friday, May 1, 2020 2:07 PM To: Francois Boyer ; 'Jithin J Singh' ; Haiti Noc ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'david.vielot at tpmanagementsa.com' ; 'Gerry Bolante' Cc: 'Bernard Yacoub' ; Hai_Tech_Transmission ; Shamir Stephane Supreme ; Jean A. Chery ; Eng Teck Ng ; Maquingson Maignan Subject: RE: Completion Report Request: Parts to replace(FAN,RSPand power supply) Hello Jithin, Power supply is replaced at HDO048, ask team to provide faulty one to Noc. Chassis type: ASR-903 Slot Type State Insert time (ago) --------- ------------------- --------------------- ----------------- 0/0 A900-IMA8S ok 6w5d 0/1 A900-IMA2Z ok 6w5d R0 A900-RSP2A-128 ok, active 6w5d R1 A900-RSP2A-128 ok, standby 6w5d F0 ok, active 6w5d F1 ok, standby 6w5d P0 A900-PWR550-D-E ok 6w5d P1 A900-PWR550-D-E ok 00:23:20 P2 A903-FAN-E ok 6w5d From: Weby Julnot Sent: Friday, May 1, 2020 10:14 AM To: Francois Boyer >; Jithin J Singh >; Haiti Noc >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; david.vielot at tpmanagementsa.com; 'Gerry Bolante' > Cc: 'Bernard Yacoub' >; Hai_Tech_Transmission >; Shamir Stephane Supreme >; Jean A. Chery >; Eng Teck Ng >; Maquingson Maignan > Subject: RE: Completion Report Request: Parts to replace(FAN,RSPand power supply) Hello Jithin, Ask team to call me before any change. From: Francois Boyer > Sent: Friday, May 1, 2020 9:48 AM To: Jithin J Singh >; Haiti Noc >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; david.vielot at tpmanagementsa.com; 'Gerry Bolante' > Cc: 'Bernard Yacoub' >; Hai_Tech_Transmission >; Shamir Stephane Supreme >; Weby Julnot >; Jean A. Chery >; Eng Teck Ng >; Maquingson Maignan > Subject: Completion Report Request: Parts to replace(FAN,RSPand power supply) Hello Jithin/Talkpool team, Please ensure after the replacement, completion report is shared for all the below sites with those mandatory details: ? Geotagged general picture of all the router ? Geotagged picture of the router fiber connections ? Geotagged pictures of all the Router power supply connection (In the power supply and to the DC source) ? Geotagged pictures values of the LVD value of each point of the DC connections of the power supply- Cabinet fiber; BTS Cabinet (Only for the Hybrid sites). My regards! Fran?ois Boyer +50937007558 From: Jithin J Singh [mailto:jithin.j.singh at talkpool.com] Sent: Friday, May 1, 2020 9:32 AM To: Haiti Noc >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; david.vielot at tpmanagementsa.com Cc: Hai_Tech_Transmission >; Shamir Stephane Supreme >; Weby Julnot >; Jean A. Chery >; Francois Boyer >; Eng Teck Ng >; Maquingson Maignan > Subject: [EXTERNAL] RE: Parts to replace(FAN,RSPand power supply) Hello NOC, The spares will be collected today from NOC by Lubenson Jean/TP and proceed for replacements on sites. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Friday, May 1, 2020 8:08 AM To: Jithin J Singh >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; david.vielot at tpmanagementsa.com Cc: Hai_Tech_Transmission >; Shamir Stephane Supreme >; Weby Julnot >; Haiti Noc >; Jean A. Chery >; Francois Boyer >; Eng Teck Ng >; Maquingson Maignan > Subject: RE: Parts to replace(FAN,RSPand power supply) Jithin, Please see the request below and revert to us. NOC Team From: Weby Julnot > Sent: Thursday, April 30, 2020 4:08 PM To: Haiti Noc >; Jean A. Chery >; Francois Boyer >; Eng Teck Ng >; Maquingson Maignan > Cc: Hai_Tech_Transmission >; Shamir Stephane Supreme > Subject: Parts to replace(FAN,RSPand power supply) Hello Noc, We have Parts below to replace,We need faulty parts to return to cisco on Monday. ask team to call me when they reach the site. Site Part to replace Qty HDO063 RSP-1A-55 2 HDO063 FAN-E 1 HDO048 ASR 900 550W DC Power Supply 1 HGA005 ASR 900 550W DC Power Supply 1 HDN026 ASR 900 550W DC Power Supply 1 ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Fri May 1 14:45:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 1 May 2020 20:45:15 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 1 3 4 4 12 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 7 3 1 0 8 ZTE 2 2 1 0 2 Huawei 2 2 2 0 2 Network 11 7 4 0 12 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 8 3 0 1 0 12 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 203:25:54 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC369026 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/29/2020 9:44 54:56:54 Power Generator Failure (Faulty AVR) Faulty AVR, spare needed, Follow up is ongoing for the spare. INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Digicel 4/29/2020 11:53 52:47:54 Power Generator failure (Indeterminate) Critical fuel leak in the HPU. Follow up is ongoing with concerned team. Next update to share when available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 50:40:54 Transmission Transmission (Indeterminate) The team cannot reach the site because of the unsafe area. INC369723 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M fuel 4/30/2020 13:50 26:50:54 Fuel Generator failure (Fuel issue) Fuel team and power team are on site INC369761 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/30/2020 17:52 22:48:54 Fuel Generator failure (Fuel issue) Portable genset is out of fuel and it will be refueling on 5/01/2020. ETA: 18:00h INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 21:10:54 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. Next update to share when available INC369975 HDN267 VALLIERES Nord-Est Ericsson 2G D Talkpool 5/1/2020 3:56 12:44:54 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 12:33:54 Power Generator failure (Indeterminate) Faulty Head cylinder. Follow up is ongoing. INC369998 HDO285 DELMAS_52 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 5/1/2020 9:20 7:20:54 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/1/2020 at 12:05 PM. ETR will be provided. INC370210 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 5/1/2020 15:28 1:12:54 Power Power Failure (Indeterminate) Team has been informed. ETA not yet available. INC370222 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 5/1/2020 15:54 0:46:54 Power Power Failure (Indeterminate) Team has been informed. ETA not yet available. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 1 16:20:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 1 May 2020 22:20:32 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3609:49:23 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 444:07:23 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 197:23:23 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 195:18:23 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 141:24:23 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part not yet available INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 127:54:23 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC368836 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 80:41:23 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 58:07:23 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 50:11:23 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided INC369638 HDN261 SANCE Nord-Est Ericsson 2G C Talkpool 4/30/2020 12:31 29:38:23 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare part not yet available INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 21:37:23 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. Next update to share when available INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 21:14:23 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370112 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/1/2020 8:50 9:19:23 RBS RBS Fault (RUS failure) Faulty RUS01B5, Spare need to be replaced. INC370182 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 5/1/2020 13:40 4:29:23 RBS RBS Fault (LAN Cable Failure) Faulty VLAN cable, Spare part collected. Expect to be replaced today, ETA to be provided. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 1 17:36:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 1 May 2020 23:36:39 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 1st, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 1st, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments NC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 206:08:04 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available NC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Digicel 4/29/2020 11:53 55:30:04 Power Generator failure (Indeterminate) Critical fuel leak in the HPU. Follow up is ongoing with concerned team. Next update to share when available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 53:23:04 Transmission Transmission (Indeterminate) The team cannot reach the site because of the unsafe area. INC369761 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/30/2020 17:52 25:31:04 Fuel Generator failure (Fuel issue) Portable genset is out of fuel. Talkpool does not manage his team to recover the site INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 23:53:04 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. Next update to share when available INC369975 HDN267 VALLIERES Nord-Est Ericsson 2G D Talkpool 5/1/2020 3:56 15:27:04 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 15:16:04 Power Generator failure (Indeterminate) Faulty Head cylinder. Follow up is ongoing. INC370184 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/1/2020 14:14 5:09:04 Transmission Transmission (Indeterminate) No alarm power found. TX team requested ETA not yet available. INC370210 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 5/1/2020 15:28 3:55:04 Power Power Failure (Indeterminate) Team is working on site INC370222 HDC169 MORNE_DUPUY Artibonite Ericsson 2G C Talkpool 5/1/2020 15:54 3:29:04 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC370307 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/1/2020 16:08 3:15:04 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 19:45h INC370227 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G C Talkpool 5/1/2020 16:14 3:09:04 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC370026 HAIDN029 TERRE MAIS Nord ZTE 2G+3G+LTE A Talkpool 5/1/2020 16:16 3:07:04 Power Power Failure (Indeterminate) Water pump Faulty ,reported by Talkpool Team follow up is ongoing . ETR not yet provided. INC370026 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 5/1/2020 16:16 3:07:04 Dependent Affected by the power issue at the main site Affected by HDN029 INC370026 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE B Talkpool 5/1/2020 16:16 3:07:04 Dependent Affected by the power issue at the main site Affected by HDN029 INC370026 HAIDN006 MADELINE Nord ZTE 2G+3G+LTE C Talkpool 5/1/2020 16:16 3:07:04 Dependent Affected by the power issue at the main site Affected by HDN029 INC370026 HAIDN228 BODME_LIMONADE Nord ZTE 2G+3G C Talkpool 5/1/2020 16:16 3:07:04 Dependent Affected by the power issue at the main site Affected by HDN029 INC370026 HAIDN041 GALMAN Nord ZTE 2G+3G C Talkpool 5/1/2020 16:16 3:07:04 Dependent Affected by the power issue at the main site Affected by HDN029 INC370026 HAIDN015 KFOU_LANMO Nord ZTE 2G+3G B Talkpool 5/1/2020 16:16 3:07:04 Dependent Affected by the power issue at the main site Affected by HDN029 INC370026 HAIDN014 BRUNO Nord ZTE 2G+3G C Talkpool 5/1/2020 16:16 3:07:04 Dependent Affected by the power issue at the main site Affected by HDN029 INC370315 HDC309 DELUGE Artibonite Huawei 2G+3G B Talkpool 5/1/2020 17:08 2:15:04 Power Power Failure (Indeterminate) Team has been informed. ETA 7:30 PM INC370315 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G C Talkpool 5/1/2020 17:08 2:15:04 Dependent Affected by the power issue at the main site Affected by HDC309 INC370315 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G C Talkpool 5/1/2020 17:08 2:15:04 Dependent Affected by the power issue at the main site Affected by HDC309 INC370319 HDO444 GALETTE DROUILLARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/1/2020 17:42 1:41:04 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:00 PM. INC370325 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G C Talkpool 5/1/2020 17:47 1:36:04 Power Power Failure (Indeterminate) Team has been informed. ETA not yet available. INC370326 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/1/2020 18:12 1:11:04 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC370244 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 5/1/2020 18:24 0:59:04 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC370244 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 5/1/2020 18:24 0:59:04 Dependent Affected by the power issue at the main site Affected by HDO413 INC370331 HAIDS195 BOYER Sud ZTE 2G C Talkpool 5/1/2020 18:26 0:57:04 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3611:03:04 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. NC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 445:21:04 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366251 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 4/23/2020 12:46 198:37:04 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 196:32:04 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 142:38:04 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part not yet available INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 129:08:04 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC368836 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 81:55:04 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 59:21:04 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 51:25:04 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided INC369638 HDN261 SANCE Nord-Est Ericsson 2G C Talkpool 4/30/2020 12:31 30:52:04 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare part not yet available INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 22:51:04 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. Next update to share when available INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 22:28:04 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370112 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/1/2020 8:50 10:33:04 RBS RBS Fault (RUS failure) Faulty RUS01B5, Spare need to be replaced. INC370182 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 5/1/2020 13:40 5:43:04 RBS RBS Fault (LAN Cable Failure) Faulty VLAN cable. Spare part collected. Expect to be replaced today INC370249 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/1/2020 18:56 0:27:04 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC369883 HDO070 DELMAS_75_BRUTUS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:05 5/1/2020 8:07 4:02:00 4:00:00 Not Compliant Power Generator Failure (Overheat) Overheat due to radiator dirty Need to be justified Refresh radiator, 1 gal. of coolant added INC369805 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 18:43 5/1/2020 7:57 13:14:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Portable genset is out of fuel Fuel Delivery Delay Fuel added in the portable genset. INC369892 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/1/2020 4:54 5/1/2020 7:10 2:16:00 4:00:00 Compliant Power Generator failure (Battery Failure) Fail to start due to battery faulty OK Genset restarted with another battery INC369996 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/1/2020 7:57 5/1/2020 10:05 2:08:00 4:00:00 Compliant Power Generator failure (Battery Failure) Fail to start due to battery faulty OK Genset restarted with another battery INC369564 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/30/2020 18:11 5/1/2020 10:28 16:17:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC370104 HDO038 LATAN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/1/2020 10:29 5/1/2020 14:29 4:00:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker Tripped Need to be justified Fuel added, breaker reset and genset restarted. INC369998 HDO285 DELMAS_52 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 5/1/2020 9:20 5/1/2020 16:32 7:12:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted. NC369837 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G C Talkpool 4/30/2020 21:36 5/1/2020 8:20 10:44:00 4:00:00 Not Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency button pressed Need to be justified The genset has been restarted INC369837 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 4/30/2020 21:36 5/1/2020 8:20 10:44:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded Back on air with the main site INC369837 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 4/30/2020 21:36 5/1/2020 8:20 10:44:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded Back on air with the main site INC369837 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 4/30/2020 21:36 5/1/2020 8:20 10:44:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded Back on air with the main site INC369937 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G C Talkpool 4/30/2020 23:01 5/1/2020 7:50 8:49:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Inverter was OFF Need to be justified Inverter has been turned ON INC369437 HDS199 CHERETTE Sud Ericsson 2G C Talkpool 4/30/2020 2:32 5/1/2020 7:40 29:08:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Power failure Need to be justified Fuel added and genset has been restarted by power team INC369966 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G C Talkpool 5/1/2020 1:44 5/1/2020 7:25 5:41:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Affected by HDO356 Cascaded Back on air with the main site INC369881 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 5/1/2020 3:15 5/1/2020 7:05 3:50:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker has tripped OK Main breaker has been reset INC369879 HDO356 GRAND_GOAVE Ouest Ericsson 2G+3G C Talkpool 5/1/2020 3:10 5/1/2020 7:25 4:15:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Inverter was OFF due to high temperature Need to be justified Inverter has been turned ON INC369896 HDS367 PONT JOUX Sud Ericsson 2G C Talkpool 5/1/2020 6:02 5/1/2020 8:35 2:33:00 4:00:00 Compliant RBS RBS Fault (RUS failure) RUS frozen OK RUS has been power reset INC369973 HDO413 FONDS DOUX Ouest Ericsson 2G+3G C Talkpool 5/1/2020 3:28 5/1/2020 8:40 5:12:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Portable genset is out of fuel Fuel Delivery Delay Fuel added and genset has been restarted INC369973 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 5/1/2020 3:28 5/1/2020 8:40 5:12:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDO418 Cascaded Back on air with the main site INC369778 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 4/30/2020 19:12 5/1/2020 8:52 13:40:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC370017 HAIDS277 NAN BOULE Sud ZTE 2G+3G C Talkpool 5/1/2020 8:32 5/1/2020 11:30 2:58:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details still pending from the contractor INC370017 HAIDS196 JABOIN Sud ZTE 2G C Talkpool 5/1/2020 8:32 5/1/2020 11:30 2:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS277. Cascaded Back on air with the main site INC370117 HDS353 THIOTTE Sud-Est Ericsson 2G+3G B Talkpool 5/1/2020 9:52 5/1/2020 13:20 3:28:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details still pending from the contractor INC370064 HDS252 MOUILLAGE Sud Ericsson 2G C Talkpool 5/1/2020 11:25 5/1/2020 13:25 2:00:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Faulty rear seal OK 0.5 gallon of oil, 0.5 gallon of coolant added INC370075 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/1/2020 12:07 5/1/2020 14:56 2:49:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK 0.5 gallon of oil, 1 gallon distilled water added and genset restarted INC370050 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G D Talkpool 5/1/2020 10:33 5/1/2020 13:14 2:41:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Oil sensor is defective OK Genset has been restarted INC370101 HDO595 FURCY Ouest Huawei 2G+3G C O&M fuel 4/30/2020 20:52 5/1/2020 13:50 16:58:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay Fuel added and genset restarted INC370101 HDO435 ROBIN Ouest Huawei 2G+3G C O&M fuel 4/30/2020 20:52 5/1/2020 13:50 16:58:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HAIDO595. Cascaded Back on air with the main site INC370044 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G C Talkpool 5/1/2020 10:26 5/1/2020 14:56 4:30:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC370044 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/1/2020 10:26 5/1/2020 14:56 4:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351. Cascaded Back on air with the main site INC370044 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G C Talkpool 5/1/2020 10:26 5/1/2020 14:56 4:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351. Cascaded Back on air with the main site INC370044 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 5/1/2020 10:26 5/1/2020 14:56 4:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351. Cascaded Back on air with the main site INC367757 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 4/27/2020 1:37 5/1/2020 15:48 110:11:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Need to be justified A portable genset has been installed INC369723 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M fuel 4/30/2020 13:50 5/1/2020 16:30 26:40:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel was empty Fuel Delivery Delay Fuel added and genset restarted by power team INC370309 HGA002 MIRAGOANE Nippes Ericsson 2G+3G #N/A Talkpool 5/1/2020 16:22 5/1/2020 17:40 1:18:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC370309 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G C Talkpool 5/1/2020 16:22 5/1/2020 17:40 1:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA002. Cascaded Back on air with the main site INC369026 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 4/29/2020 9:44 5/1/2020 18:55 57:11:00 4:00:00 Not Compliant Power Generator Failure (Faulty AVR) Faulty AVR Spare The AVR has been replaced INC369963 HDC210 LABACIE Centre Ericsson 2G D Talkpool 5/1/2020 1:22 5/1/2020 7:37 6:15:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature OK 1 gallon of water added and the genset has been restarted INC369963 HDC320 TRIANON Centre Ericsson 2G D Talkpool 5/1/2020 1:22 5/1/2020 7:37 6:15:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC210 Cascaded Back up with the main site INC369963 HDC319 NIRVA Centre Ericsson 2G D Talkpool 5/1/2020 1:22 5/1/2020 7:37 6:15:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC210 Cascaded Back up with the main site INC369963 HDC363 NOYAU Centre Ericsson 2G D Talkpool 5/1/2020 1:22 5/1/2020 7:37 6:15:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC210 Cascaded Back up with the main site INC369946 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/1/2020 1:22 5/1/2020 7:37 6:15:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC210 Cascaded Back up with the main site INC369867 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 5/1/2020 1:45 5/1/2020 8:21 6:36:00 4:00:00 Not Compliant Power Generator Failure (Under Frequency) AC Cable untightened Need to be justified Team adjusted Ac cable's and tightened all screws contactors. INC369884 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/1/2020 4:16 5/1/2020 9:03 4:47:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) (Indeterminate) Cascaded Site is UP but information about the CM not yet provided. INC369890 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 5/1/2020 4:44 5/1/2020 8:15 3:31:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature OK 1 gallon of water added and the genset has been restarted INC369890 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/1/2020 4:44 5/1/2020 8:15 3:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN261 OK Back up with the main site INC369890 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/1/2020 4:44 5/1/2020 8:15 3:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN262 OK Back up with the main site INC369984 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/1/2020 5:37 5/1/2020 10:40 5:03:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) (Solar System failure) Need to be justified site is up with sunshine INC370004 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/1/2020 6:08 5/1/2020 11:07 4:59:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Frozen RUS Need to be justified Power reset performed on the RUS INC369953 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/1/2020 0:13 5/1/2020 7:10 6:57:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature OK 1 gallon of water added and the genset has been restarted INC369738 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 4/30/2020 16:10 5/1/2020 9:42 17:32:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC369941 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 4/30/2020 23:17 5/1/2020 9:38 10:21:00 4:00:00 Not Compliant Power Generator Failure(Flexible muffler) Faulty flexible muffler. Need to be justified Flexible muffler.replaced and 1 gallon of water added. and the genset has been restarted INC369869 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/1/2020 1:18 5/1/2020 10:30 9:12:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) (Solar System failure) Need to be justified site is up with sunshine INC369877 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/1/2020 2:09 5/1/2020 10:28 8:19:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) FUSE BURNED OK Fuse has bee jump INC369893 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/1/2020 5:13 5/1/2020 10:40 5:27:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) (Solar System failure) Need to be justified site is up with sunshine INC369762 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 4/30/2020 17:58 5/1/2020 10:13 16:15:00 4:00:00 Not Compliant Power Power Failure (Power connection fail) Fail to start alarm Need to be justified Alarm reset and the genset has been restarted INC369794 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 4/30/2020 20:07 5/1/2020 10:31 14:24:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) (Solar System failure) Need to be justified site is up with sunshine INC369919 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 4/30/2020 21:25 5/1/2020 11:17 13:52:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Talkpool is not able to provide update. Need to be justified Site is UP but information about the CM not yet provided. INC369919 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 4/30/2020 21:25 5/1/2020 11:17 13:52:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC266 Cascaded Back up with the main site INC369861 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 4/30/2020 23:25 5/1/2020 10:39 11:14:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Access_Road Site is UP but information about the CM not yet provided. INC369863 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 4/30/2020 23:27 5/1/2020 10:41 11:14:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) (Solar System failure) Need to be justified site is up with sunshine INC370106 HDC325 POSTE_PIERROT Artibonite Ericsson 2G C Talkpool 5/1/2020 8:24 5/1/2020 10:37 2:13:00 4:00:00 Compliant Power Power Failure (Indeterminate) (Indeterminate) Cascaded Site is UP but information about the CM not yet provided. INC369946 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 4/30/2020 23:43 5/1/2020 10:37 10:54:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) (Solar System failure) Need to be justified site is up with sunshine Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC369645 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 4/30/2020 13:35 5/1/2020 11:25 21:50:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC370044 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G A Talkpool 5/1/2020 10:26 5/1/2020 14:56 4:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351. Cascaded Back on air with the main site INC370044 HDS357 BANANE Sud-Est Ericsson 2G C Talkpool 5/1/2020 10:26 5/1/2020 14:56 4:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351. Cascaded Back on air with the main site INC370001 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/1/2020 5:48 5/1/2020 8:16 2:28:00 4:00:00 Compliant Power Power Failure (Indeterminate) Under investigation OK Back on air without intervention INC369837 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 4/30/2020 21:36 5/1/2020 8:16 10:40:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDS361 Cascaded The site is back in service once the issue solved at HDS361 INC370004 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 4/30/2020 23:01 5/1/2020 12:02 13:01:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS failure OK Power reset on RUS01B8 INC369938 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 4/30/2020 23:01 5/1/2020 10:00 10:59:00 4:00:00 Not Compliant Power Generator failure (Fan belt failure) Fan belt broken Spare Fan belt replaced INC370118 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 5/1/2020 9:48 5/1/2020 12:45 2:57:00 4:00:00 Compliant RBS RBS Fault (DUG Failure) DUG frozen OK DUG has been reset INC370169 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 5/1/2020 12:54 5/1/2020 15:42 2:48:00 4:00:00 Compliant Power Generator failure (High temperature) High temp on the genset OK High temp, radiator needs to be changed 1 gal water coolant added and restart Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 1 18:41:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 2 May 2020 00:41:36 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 2 2 10 1 15 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 5 3 1 0 9 ZTE 2 3 0 0 3 Huawei 2 3 3 0 3 Network 9 9 4 0 15 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 13 1 0 0 1 15 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 207:24:37 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Digicel 4/29/2020 11:53 56:46:37 Power Generator failure (Indeterminate) Critical fuel leak in the HPU. Follow up is ongoing with concerned team. Next update to share when available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 54:39:37 Power Power Failure (Indeterminate) Site will be up with commercial power( EDH). INC369761 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 4/30/2020 17:52 26:47:37 Fuel Generator failure (Fuel issue) Portable genset is out of fuel. Talkpool does not manage his team to recover the site INC369805 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 18:43 25:56:37 Power Power Failure (Indeterminate) The team cannot reach the site because of the road blocked by protesters. ETA not yet available INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 25:09:37 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. Next update to share when available INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 16:32:37 Power Power Failure (Indeterminate) Head cylinder faulty. Follow up is ongoing. More update will be provided 5/01/2020 INC370307 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/1/2020 16:08 4:31:37 Power Power Failure (Indeterminate) ETA 7:45PM expired due team was working on HGA111, new ETA 8:55PM. INC370227 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G C Talkpool 5/1/2020 16:14 4:25:37 Power Power Failure (Indeterminate) Team working on site INC370325 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G C Talkpool 5/1/2020 17:47 2:52:37 Power Power Failure (Indeterminate) Talkpool is not manage his Team to reach the site INC370244 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 5/1/2020 18:24 2:15:37 Power Power Failure (Indeterminate) Team has been informed. ETA 9:15PM. INC370244 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 5/1/2020 18:24 2:15:37 Dependent Affected by the power issue at the main site Affected by HDO413 INC370249 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/1/2020 18:56 1:43:37 Power Power Failure (Solar System failure) Site will be back on air with sunrise. INC369892 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/1/2020 19:30 1:09:37 Power Power Failure (Indeterminate) Team is informed. ETA not yet available INC370258 HGA022 CAMOLIE Nippes Ericsson 2G C Talkpool 5/1/2020 19:40 0:59:37 Power Power Failure (Indeterminate) Team has been informed. ETA 10:00PM. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 1 19:28:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 2 May 2020 01:28:40 +0000 Subject: [Rantt] NOC hourly report at 9:00 PM. Message-ID: Hello All, Received the NOC hourly report done at 9:00 PM. Sites off air by Class Class A B C D Total Total 4 3 6 5 18 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 2 1 0 10 ZTE 3 3 0 0 3 Huawei 5 5 4 0 5 Network 18 10 5 0 18 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 0 0 1 0 18 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 208:12:25 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Digicel 4/29/2020 11:53 57:34:25 Power Generator failure (Indeterminate) Critical fuel leak in the HPU. Follow up is ongoing with concerned team. Next update to share when available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 55:27:25 Power Power Failure (Indeterminate) Site will be up with commercial power( EDH). INC369761 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G C Talkpool 4/30/2020 17:52 27:35:25 RBS RBS Fault (Indeterminate) 2G remains down after refueling, follow up is ongoing with TX team. INC369805 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 18:43 26:44:25 Power Power Failure (Indeterminate) The team cannot reach the site because of the road blocked by protesters. ETA not yet available INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 25:57:25 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. Next update to share when available INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 17:20:25 Power Power Failure (Indeterminate) Head cylinder faulty. Follow up is ongoing. More update will be provided 5/01/2020 INC370307 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/1/2020 16:08 5:19:25 Power Power Failure (Indeterminate) Team is working on site. INC370227 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G C Talkpool 5/1/2020 16:14 5:13:25 Power Power Failure (Indeterminate) Team still working on site INC370249 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/1/2020 18:56 2:31:25 Power Power Failure (Solar System failure) Site will be back on air with sunrise. INC370255 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/1/2020 19:30 1:57:25 Power Power Failure (Indeterminate) Team is informed. ETA 9:39 PM INC370270 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 5/1/2020 19:32 1:55:25 Power Generator failure (Indeterminate) Team is informed , ETA 11:40PM INC370268 HDO579 FORT_DIMANCHE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/1/2020 19:59 1:28:25 Power Power Failure (Indeterminate) Team is informed. ETA 10:17 PM INC370271 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/1/2020 20:16 1:11:25 Power Generator failure (Indeterminate) Unsafe Area , team will reach the site 2/5/2020 , 7:00AM INC370344 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/1/2020 20:16 1:11:25 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370246 HAIDO328 GUITON Ouest Huawei 2G+3G A Talkpool 5/1/2020 20:28 0:59:25 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC370349 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/1/2020 20:31 0:56:25 Power Generator failure (Indeterminate) Team is informed , ETA not yet available INC370352 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/1/2020 20:44 0:43:25 Power Power Failure (Solar System failure) Solar site , it will be up with solar power ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 1 19:31:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 2 May 2020 01:31:04 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3613:09:12 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 447:27:12 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 198:38:12 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 144:44:12 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part not yet available INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 131:14:12 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 61:27:12 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 53:31:12 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided INC369638 HDN261 SANCE Nord-Est Ericsson 2G C Talkpool 4/30/2020 12:31 32:58:12 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare part not yet available INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 24:57:12 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. Next update to share when available INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 24:34:12 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370143 HDS016 LOCADIE Ouest Ericsson 2G C Talkpool 5/1/2020 20:22 1:07:12 RBS RBS Fault (Indeterminate) Team is aware, ETA not yet provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 1 19:33:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 2 May 2020 01:33:12 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 1 20:28:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 2 May 2020 02:28:33 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM. Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM. Sites off air by Class Class A B C D Total Total 7 3 6 7 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 3 1 0 13 ZTE 3 3 0 0 3 Huawei 7 7 6 0 7 Network 22 13 7 0 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 0 0 2 3 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 209:11:35 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Digicel 4/29/2020 11:53 58:33:35 Power Generator failure (Indeterminate) Critical fuel leak in the HPU. Follow up is ongoing with concerned team. Next update to share when available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 56:26:35 Power Power Failure (Indeterminate) Site will be up with commercial power( EDH). INC369761 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G C Talkpool 4/30/2020 17:52 28:34:35 RBS RBS Fault (RRU failure) Faulty RAU need to be replaced. Spare not yet available. INC369805 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 18:43 27:43:35 Power Power Failure (Indeterminate) The team cannot reach the site because of the road blocked by protesters. ETA not yet available INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 26:56:35 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. Next update to share when available INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 18:19:35 Power Power Failure (High temperature) Head cylinder faulty and spare already approved. Team will take it 5/2/2020 at around 10HAM for the replacement. INC370307 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/1/2020 16:08 6:18:35 Power Power Failure (Indeterminate) Team is still working on site. INC370227 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G C Talkpool 5/1/2020 16:14 6:12:35 Power Power Failure (Indeterminate) Talkpool refuse to provide update INC370249 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/1/2020 18:56 3:30:35 Power Power Failure (Solar System failure) Site will be back on air with sunrise. INC370270 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 5/1/2020 19:32 2:54:35 Power Generator failure (Indeterminate) Team is informed , ETA 11:40PM INC370268 HDO579 FORT_DIMANCHE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/1/2020 19:59 2:27:35 Power Power Failure (Indeterminate) Team is on the site for CM. INC370268 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/1/2020 19:59 2:27:35 Dependent Affected by the power issue at the main site Attached to HDO579 INC370268 HDO115 CATALPA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/1/2020 19:59 2:27:35 Dependent Affected by the power issue at the main site Attached to HDO579 INC370268 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/1/2020 19:59 2:27:35 Dependent Affected by the power issue at the main site Attached to HDO579 INC370271 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/1/2020 20:16 2:10:35 Power Generator failure (Indeterminate) Unsafe Area , Team will reach the site 2/5/2020 , 7:00AM INC370344 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/1/2020 20:16 2:10:35 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370246 HAIDO328 GUITON Ouest Huawei 2G+3G A Talkpool 5/1/2020 20:28 1:58:35 Power Generator failure (Indeterminate) Team is informed , ETA 10:15PM INC370349 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/1/2020 20:31 1:55:35 Power Generator Failure (Starter battery failure) No Starter battery on site, team is checking another one. ETR not yet available INC370352 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/1/2020 20:44 1:42:35 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370361 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 5/1/2020 20:44 1:42:35 Power Generator failure (Indeterminate) Team is informed . ETA not yet available INC370230 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 5/1/2020 21:40 0:46:35 RBS RBS Fault (Indeterminate) Team is aware, ETA not yet provided. INC370278 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/1/2020 21:44 0:42:35 Power Generator failure (Indeterminate) Team is informed . ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 1 22:19:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 2 May 2020 04:19:03 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM. Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM. Sites off air by Class Class A B C D Total Total 8 4 5 8 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 5 2 0 17 ZTE 1 1 0 0 1 Huawei 7 7 4 1 7 Network 24 13 6 1 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 0 0 2 3 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 211:02:22 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Digicel 4/29/2020 11:53 60:24:22 Power Generator failure (Indeterminate) Critical fuel leak in the HPU. Follow up is ongoing with concerned team. Next update to share when available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 58:17:22 Power Power Failure (Indeterminate) Site will be up with commercial power( EDH). INC369805 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 18:43 29:34:22 Power Power Failure (Indeterminate) The team cannot reach the site because of the road blocked by protesters. ETA not yet available INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 28:47:22 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. Next update to share when available INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 20:10:22 Power Power Failure (Indeterminate) Head cylinder faulty. Spare already approved, follow up is ongoing. More update will be provided 5/02/2020 10:00 AM INC370227 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G C Talkpool 5/1/2020 16:14 8:03:22 Transmission Transmission (Indeterminate) No power issue found , TX Team will reach the site , ETA not yet available INC370249 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/1/2020 18:56 5:21:22 Power Power Failure (Solar System failure) Site will be back on air with sunrise. INC370341 HDN322 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/1/2020 19:44 4:33:22 Power Power Failure (Indeterminate) Talkpool is not manage his Team to reach the site INC370299 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/1/2020 19:59 4:18:22 Power Power Failure (Indeterminate) Main site came up, site remains down. Team is informed. ETA not yet available INC370271 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/1/2020 20:16 4:01:22 Power Generator failure (Indeterminate) Unsafe Area , Team will reach the site 2/5/2020 , 7:00AM INC370344 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/1/2020 20:16 4:01:22 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370352 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/1/2020 20:44 3:33:22 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370361 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 5/1/2020 20:44 3:33:22 Power Generator failure (Indeterminate) Team is informed . ETA 12:40AM INC370230 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 5/1/2020 21:40 2:37:22 RBS RBS Fault (Indeterminate) Talkpool team refuses to go to the site. INC370278 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/1/2020 21:44 2:33:22 Power Generator failure (Indeterminate) Team can't reach the site at night , due to the site located in red zone. ETA 7:45 AM INC370353 HDC309 DELUGE Artibonite Huawei 2G+3G A Talkpool 5/1/2020 21:46 2:31:22 Power Generator failure (Indeterminate) Talpool Team refuse to go on site, They claims that the site is located in the unsafe Area, ETA 7:00AM INC370353 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G B Talkpool 5/1/2020 21:46 2:31:22 Dependent Affected by the power issue at the main site Attached to HDC309 INC370353 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G A Talkpool 5/1/2020 21:46 2:31:22 Dependent Affected by the power issue at the main site Attached to HDC309 INC370365 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/1/2020 22:20 1:57:22 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370366 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G+LTE A Talkpool 5/1/2020 22:36 1:41:22 Power Generator failure (Indeterminate) Team is informed . ETA 1:30AM INC370291 HDO378 CHATULEY Ouest Ericsson 2G+3G A Talkpool 5/1/2020 23:00 1:17:22 Power Generator failure (Indeterminate) No access at night, team will reach site 02/05/2020 at 6AM. INC370372 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 5/1/2020 23:03 1:14:22 Power Generator failure (Indeterminate) Team is aware, ETA 2:00AM. INC370372 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 5/1/2020 23:03 1:14:22 Dependent Affected by the power issue at the main site Affected by HDO356 INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 0:17:22 Power Power Failure (Indeterminate) Team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 1 22:21:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 2 May 2020 04:21:59 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 1 22:28:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 2 May 2020 04:28:44 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3616:06:32 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 450:24:32 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 201:35:32 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 147:41:32 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part not yet available INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 134:11:32 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC368836 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 86:58:32 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 64:24:32 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 56:28:32 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided INC369638 HDN261 SANCE Nord-Est Ericsson 2G C Talkpool 4/30/2020 12:31 35:55:32 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare part not yet available INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 27:54:32 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. Next update to share when available INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 27:31:32 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370112 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/1/2020 8:50 15:36:32 RBS RBS Fault (RUS failure) Faulty RUS01B5, Spare need to be replaced. INC370143 HDS016 LOCADIE Ouest Ericsson 2G C Talkpool 5/1/2020 20:22 4:04:32 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare requested not yet available. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 1 23:14:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 2 May 2020 05:14:55 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM. Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM. Sites off air by Class Class A B C D Total Total 9 5 5 7 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 5 2 0 16 ZTE 2 2 0 0 2 Huawei 8 8 5 1 8 Network 25 15 7 1 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 0 0 2 3 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 211:57:31 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Digicel 4/29/2020 11:53 61:19:31 Power Generator failure (Indeterminate) Critical fuel leak in the HPU. Follow up is ongoing with concerned team. Next update to share when available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 59:12:31 Power Power Failure (Indeterminate) Site will be up with commercial power( EDH). INC369805 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 18:43 30:29:31 Power Power Failure (Indeterminate) The team cannot reach the site because of the road blocked by protesters. ETA not yet available INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 29:42:31 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. Next update to share when available INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 21:05:31 Power Power Failure (Indeterminate) Head cylinder faulty. Spare already approved, follow up is ongoing. More update will be provided 5/02/2020 10:00 AM INC370227 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G C Talkpool 5/1/2020 16:14 8:58:31 Transmission Transmission (Indeterminate) No power issue found , TX Team will reach the site , ETA not yet available INC370249 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/1/2020 18:56 6:16:31 Power Power Failure (Solar System failure) Site will be back on air with sunrise. INC370341 HDN322 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/1/2020 19:44 5:28:31 Power Power Failure (Indeterminate) Team is informed , ETA 3:00AM INC370299 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/1/2020 19:59 5:13:31 Power Power Failure (Indeterminate) Main site came up, site remains down. Team is informed. ETA not yet available INC370271 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/1/2020 20:16 4:56:31 Power Generator failure (Indeterminate) Unsafe Area , Team will reach the site 2/5/2020 , 7:00AM INC370344 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/1/2020 20:16 4:56:31 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370352 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/1/2020 20:44 4:28:31 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370230 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 5/1/2020 21:40 3:32:31 RBS RBS Fault (Indeterminate) Talkpool team refuses to go to the site. INC370278 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/1/2020 21:44 3:28:31 Power Generator failure (Indeterminate) Team can't reach the site at night , due to the site located in red zone. ETA 7:45 AM INC370353 HDC309 DELUGE Artibonite Huawei 2G+3G A Talkpool 5/1/2020 21:46 3:26:31 Power Generator failure (Indeterminate) Talkpool Team refuse to go on site, They claims that the site is located in the unsafe Area, ETA 7:00AM INC370353 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G B Talkpool 5/1/2020 21:46 3:26:31 Dependent Affected by the power issue at the main site Attached to HDC309 INC370353 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G A Talkpool 5/1/2020 21:46 3:26:31 Dependent Affected by the power issue at the main site Attached to HDC309 INC370365 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/1/2020 22:20 2:52:31 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370366 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G+LTE A Talkpool 5/1/2020 22:36 2:36:31 Power Generator failure (Indeterminate) Team working on site INC370291 HDO378 CHATULEY Ouest Ericsson 2G+3G A Talkpool 5/1/2020 23:00 2:12:31 Power Generator failure (Indeterminate) No access at night, team will reach site 02/05/2020 at 6AM. INC370372 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 5/1/2020 23:03 2:09:31 Power Generator failure (Indeterminate) Team is on the site for CM. INC370372 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 5/1/2020 23:03 2:09:31 Dependent Affected by the power issue at the main site Affected by HDO356 INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 1:12:31 Power Power Failure (Indeterminate) Team is informed. ETA 2:17 AM INC370402 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 0:23 0:49:31 Power Power Failure (Indeterminate) Team is informed. ETA 1:35 AM INC370349 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 0:42 0:30:31 Power Generator Failure (Starter battery failure) No Starter battery on site, team is checking another one. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 2 01:21:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 2 May 2020 07:21:59 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM. Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM. Sites off air by Class Class A B C D Total Total 10 5 5 9 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 4 2 0 18 ZTE 2 2 0 0 2 Huawei 9 9 6 2 9 Network 27 15 8 2 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 0 0 3 4 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 214:05:15 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Digicel 4/29/2020 11:53 63:27:15 Power Generator failure (Indeterminate) Critical fuel leak in the HPU. Follow up is ongoing with concerned team. Next update to share when available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 61:20:15 Power Power Failure (Indeterminate) Site will be up with commercial power( EDH). INC369805 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 18:43 32:37:15 Power Power Failure (Indeterminate) The team cannot reach the site because of the road blocked by protesters. ETA not yet available INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 31:50:15 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. Next update to share when available INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 23:13:15 Power Power Failure (Indeterminate) Head cylinder faulty. Spare already approved, follow up is ongoing. More update will be provided 5/02/2020 10:00 AM INC370227 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G C Talkpool 5/1/2020 16:14 11:06:15 Transmission Transmission (RAU failure) RAU reported faulty , new spare requested for replacement. ETR not yet available INC370249 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/1/2020 18:56 8:24:15 Power Power Failure (Solar System failure) Site will be back on air with sunrise. INC370341 HDN322 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/1/2020 19:44 7:36:15 Power Power Failure (Indeterminate) ETA expired , new ETA not yet available INC370299 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/1/2020 19:59 7:21:15 Power Power Failure (Indeterminate) Team is working on the site INC370271 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/1/2020 20:16 7:04:15 Power Generator failure (Indeterminate) Unsafe Area , Team will reach the site 2/5/2020 , 7:00AM INC370344 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/1/2020 20:16 7:04:15 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370352 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/1/2020 20:44 6:36:15 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370230 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 5/1/2020 21:40 5:40:15 RBS RBS Fault (Indeterminate) Talkpool team refuses to go to the site. INC370278 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/1/2020 21:44 5:36:15 Power Generator failure (Indeterminate) Team can't reach the site at night , due to the site located in red zone. ETA 7:45 AM INC370353 HDC309 DELUGE Artibonite Huawei 2G+3G A Talkpool 5/1/2020 21:46 5:34:15 Power Generator failure (Indeterminate) Talpool Team refuse to go on site, They claims that the site is located in the unsafe Area, ETA 7:00AM INC370353 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G B Talkpool 5/1/2020 21:46 5:34:15 Dependent Affected by the power issue at the main site Attached to HDC309 INC370353 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G A Talkpool 5/1/2020 21:46 5:34:15 Dependent Affected by the power issue at the main site Attached to HDC309 INC370365 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/1/2020 22:20 5:00:15 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370366 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 5/1/2020 22:36 4:44:15 Transmission Transmission (Indeterminate) Power issue already resolved in the site , TX Team will reach the site. ETA not yet available INC370291 HDO378 CHATULEY Ouest Ericsson 2G+3G A Talkpool 5/1/2020 23:00 4:20:15 Power Generator failure (Indeterminate) No access at night, team will reach site 02/05/2020 at 6AM. INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 3:20:15 Power Power Failure (Indeterminate) Access issue. Watchman unreachable, inspector is informed. Follow up is ongoing INC370349 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 0:42 2:38:15 Power Generator Failure (Starter battery failure) No Starter battery on site, team is checking another one. ETR not yet available INC370379 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 1:32 1:48:15 Power Power Failure (Indeterminate) Site is in private location. ETA 7:20 AM INC370379 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 1:32 1:48:15 Dependent Affected by the power issue at the main site Attached to HDO021 INC370418 HDC270 CRETE_A_PIEROT Nord Ericsson 2G B Talkpool 5/2/2020 2:20 1:00:15 Power Generator failure (Indeterminate) Unsafe Area , Team will reach the site 2/5/2020 , 7:30AM INC370423 HDO410 GRAND BOIS Ouest Ericsson 2G C Talkpool 5/2/2020 2:28 0:52:15 Power Generator failure (Indeterminate) Team is aware, ETA not yet provided. INC370423 HDO370 CABARET_TOWN Nord Ericsson 2G D Talkpool 5/2/2020 2:28 0:52:15 Dependent Affected by the power issue at the main site Attached to HDO410 INC370424 HDC360 LA CROIX Artibonite Ericsson 2G D Talkpool 5/2/2020 2:36 0:44:15 Power Power Failure (Solar System failure) Solar site , it will be up with solar power ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 2 01:24:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 2 May 2020 07:24:05 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3619:03:09 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 453:21:09 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 204:32:09 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 150:38:09 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part not yet available INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 137:08:09 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC368836 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 89:55:09 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 67:21:09 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 59:25:09 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided INC369638 HDN261 SANCE Nord-Est Ericsson 2G C Talkpool 4/30/2020 12:31 38:52:09 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare part not yet available INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 30:51:09 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. Next update to share when available INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 30:28:09 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370112 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/1/2020 8:50 18:33:09 RBS RBS Fault (RUS failure) Faulty RUS01B5, Spare need to be replaced. INC370143 HDS016 LOCADIE Ouest Ericsson 2G C Talkpool 5/1/2020 20:22 7:01:09 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare requested not yet available. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 2 01:24:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 2 May 2020 07:24:46 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 03:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 03:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Dadidson.Sully at digicelgroup.com Sat May 2 02:24:18 2020 From: Dadidson.Sully at digicelgroup.com (Dadidson Sully) Date: Sat, 2 May 2020 08:24:18 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM. Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM. Sites off air by Class Class A B C D Total Total 10 5 5 9 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 4 2 0 18 ZTE 2 2 0 0 2 Huawei 9 9 6 2 9 Network 27 15 8 2 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 0 0 3 4 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 214:05:15 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Digicel 4/29/2020 11:53 63:27:15 Power Generator failure (Indeterminate) Critical fuel leak in the HPU. Follow up is ongoing with concerned team. Next update to share when available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 61:20:15 Power Power Failure (Indeterminate) Site will be up with commercial power( EDH). INC369805 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 18:43 32:37:15 Power Power Failure (Indeterminate) The team cannot reach the site because of the road blocked by protesters. ETA not yet available INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 31:50:15 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. Next update to share when available INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 23:13:15 Power Power Failure (Indeterminate) Head cylinder faulty. Spare already approved, follow up is ongoing. More update will be provided 5/02/2020 10:00 AM INC370227 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G C Talkpool 5/1/2020 16:14 11:06:15 Transmission Transmission (RAU failure) RAU reported faulty , new spare requested for replacement. ETR not yet available INC370249 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/1/2020 18:56 8:24:15 Power Power Failure (Solar System failure) Site will be back on air with sunrise. INC370341 HDN322 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/1/2020 19:44 7:36:15 Power Power Failure (Indeterminate) ETA expired , new ETA not yet available INC370299 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/1/2020 19:59 7:21:15 Power Power Failure (Indeterminate) Team is working on the site INC370271 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/1/2020 20:16 7:04:15 Power Generator failure (Indeterminate) Unsafe Area , Team will reach the site 2/5/2020 , 7:00AM INC370344 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/1/2020 20:16 7:04:15 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370352 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/1/2020 20:44 6:36:15 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370230 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 5/1/2020 21:40 5:40:15 RBS RBS Fault (Indeterminate) Talkpool team refuses to go to the site. INC370278 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/1/2020 21:44 5:36:15 Power Generator failure (Indeterminate) Team can't reach the site at night , due to the site located in red zone. ETA 7:45 AM INC370353 HDC309 DELUGE Artibonite Huawei 2G+3G A Talkpool 5/1/2020 21:46 5:34:15 Power Generator failure (Indeterminate) Talpool Team refuse to go on site, They claims that the site is located in the unsafe Area, ETA 7:00AM INC370353 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G B Talkpool 5/1/2020 21:46 5:34:15 Dependent Affected by the power issue at the main site Attached to HDC309 INC370353 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G A Talkpool 5/1/2020 21:46 5:34:15 Dependent Affected by the power issue at the main site Attached to HDC309 INC370365 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/1/2020 22:20 5:00:15 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370366 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 5/1/2020 22:36 4:44:15 Transmission Transmission (Indeterminate) Power issue already resolved in the site , TX Team will reach the site. ETA not yet available INC370291 HDO378 CHATULEY Ouest Ericsson 2G+3G A Talkpool 5/1/2020 23:00 4:20:15 Power Generator failure (Indeterminate) No access at night, team will reach site 02/05/2020 at 6AM. INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 3:20:15 Power Power Failure (Indeterminate) Access issue. Watchman unreachable, inspector is informed. Follow up is ongoing INC370349 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 0:42 2:38:15 Power Generator Failure (Starter battery failure) No Starter battery on site, team is checking another one. ETR not yet available INC370379 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 1:32 1:48:15 Power Power Failure (Indeterminate) Site is in private location. ETA 7:20 AM INC370379 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 1:32 1:48:15 Dependent Affected by the power issue at the main site Attached to HDO021 INC370418 HDC270 CRETE_A_PIEROT Nord Ericsson 2G B Talkpool 5/2/2020 2:20 1:00:15 Power Generator failure (Indeterminate) Unsafe Area , Team will reach the site 2/5/2020 , 7:30AM INC370423 HDO410 GRAND BOIS Ouest Ericsson 2G C Talkpool 5/2/2020 2:28 0:52:15 Power Generator failure (Indeterminate) Team is aware, ETA not yet provided. INC370423 HDO370 CABARET_TOWN Nord Ericsson 2G D Talkpool 5/2/2020 2:28 0:52:15 Dependent Affected by the power issue at the main site Attached to HDO410 INC370424 HDC360 LA CROIX Artibonite Ericsson 2G D Talkpool 5/2/2020 2:36 0:44:15 Power Power Failure (Solar System failure) Solar site , it will be up with solar power ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Dadidson.Sully at digicelgroup.com Sat May 2 02:24:32 2020 From: Dadidson.Sully at digicelgroup.com (Dadidson Sully) Date: Sat, 2 May 2020 08:24:32 +0000 Subject: [Rantt] Recall: NOC hourly report at 04:00 AM. Message-ID: Dadidson Sully would like to recall the message, "NOC hourly report at 04:00 AM.". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Sat May 2 02:33:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 2 May 2020 08:33:48 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM. Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM. Sites off air by Class Class A B C D Total Total 10 5 5 12 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 4 2 0 21 ZTE 2 2 0 0 2 Huawei 9 9 6 2 9 Network 30 15 8 2 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 0 0 3 5 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 215:08:32 Power Generator Failure (Engine broken) Site will be up with commercial power( EDH). INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Digicel 4/29/2020 11:53 64:30:32 Power Generator failure (Indeterminate) The team cannot reach the site because of the road blocked by protesters. ETA not yet available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 62:23:32 Power Power Failure (Indeterminate) Head cylinder faulty. Spare already approved, follow up is ongoing. More update will be provided 5/02/2020 10:00 AM INC369805 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 18:43 33:40:32 Power Power Failure (Indeterminate) Team is on the site, waiting for access INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 32:53:32 Power Power (Sabotage) Access issue. Watchman unreachable, inspector is informed. Follow up is ongoing INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 24:16:32 Power Power Failure (Indeterminate) Site is in private location. ETA 7:20 AM INC370227 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G C Talkpool 5/1/2020 16:14 12:09:32 Transmission Transmission (RAU failure) Attached to HDO021 INC370249 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/1/2020 18:56 9:27:32 Power Power Failure (Solar System failure) Engine lost compression according to Talkpool. Next update to share when available INC370341 HDN322 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/1/2020 19:44 8:39:32 Power Power Failure (Indeterminate) RAU reported faulty , new spare requested for replacement. ETR not yet available INC370299 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/1/2020 19:59 8:24:32 Power Power Failure (Indeterminate) ETA expired , new ETA not yet available INC370271 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/1/2020 20:16 8:07:32 Power Generator failure (Indeterminate) Unsafe Area , Team will reach the site 2/5/2020 , 7:00AM INC370344 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/1/2020 20:16 8:07:32 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370352 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/1/2020 20:44 7:39:32 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370230 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 5/1/2020 21:40 6:43:32 RBS RBS Fault (Indeterminate) Team can't reach the site at night , due to the site located in red zone. ETA 7:45 AM INC370278 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/1/2020 21:44 6:39:32 Power Generator failure (Indeterminate) Talpool Team refuse to go on site, They claims that the site is located in the unsafe Area, ETA 7:00AM INC370353 HDC309 DELUGE Artibonite Huawei 2G+3G A Talkpool 5/1/2020 21:46 6:37:32 Power Generator failure (Indeterminate) Attached to HDC309 INC370353 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G B Talkpool 5/1/2020 21:46 6:37:32 Dependent Affected by the power issue at the main site Attached to HDC309 INC370353 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G A Talkpool 5/1/2020 21:46 6:37:32 Dependent Affected by the power issue at the main site Solar site , it will be up with solar power INC370365 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/1/2020 22:20 6:03:32 Power Power Failure (Solar System failure) Power issue already resolved in the site , TX Team will reach the site. ETA not yet available INC370366 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 5/1/2020 22:36 5:47:32 Transmission Transmission (Indeterminate) No Starter battery on site, Follow up is ongoing by Talkpool Team INC370291 HDO378 CHATULEY Ouest Ericsson 2G+3G A Talkpool 5/1/2020 23:00 5:23:32 Power Generator failure (Indeterminate) Unsafe Area , Team will reach the site 2/5/2020 , 7:30AM INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 4:23:32 Power Power Failure (Indeterminate) Attached to HDO410 INC370349 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 0:42 3:41:32 Power Generator Failure (Starter battery failure) Solar site , it will be up with solar power INC370379 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 1:32 2:51:32 Power Power Failure (Indeterminate) Team is informed , ETA not yet available INC370379 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 1:32 2:51:32 Dependent Affected by the power issue at the main site Attached to HDC311 INC370418 HDC270 CRETE_A_PIEROT Nord Ericsson 2G B Talkpool 5/2/2020 2:20 2:03:32 Power Generator failure (Indeterminate) Critical fuel leak in the HPU. Follow up is ongoing with concerned team. Next update to share when available INC370423 HDO370 CABARET_TOWN Nord Ericsson 2G D Talkpool 5/2/2020 2:28 1:55:32 Dependent Affected by the power issue at the main site Site sabotaged, Battery starter stolen, capacitor burned. Next update to share when available INC370423 HDO410 GRAND BOIS Ouest Ericsson 2G C Talkpool 5/2/2020 2:28 1:55:32 Power Generator failure (Indeterminate) Site will be back on air with sunrise. INC370427 HAIGA135 VALENCIENNE Grande-Anse Ericsson 2G D Digicel 5/2/2020 2:28 1:55:32 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site. INC370424 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/2/2020 2:36 1:47:32 Power Power Failure (Solar System failure) No access at night, team will reach site 02/05/2020 at 6:00AM. INC370428 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 5/2/2020 3:32 0:51:32 Power Generator failure (Indeterminate) Team is aware, ETA 6:30AM. INC370428 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 5/2/2020 3:32 0:51:32 Dependent Affected by the power issue at the main site Access blocked by the owner due non-payment. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 2 04:35:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 2 May 2020 10:35:26 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3622:14:20 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 456:32:20 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 207:43:20 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 153:49:20 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part not yet available INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 140:19:20 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC368836 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 93:06:20 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 70:32:20 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 62:36:20 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided INC369638 HDN261 SANCE Nord-Est Ericsson 2G C Talkpool 4/30/2020 12:31 42:03:20 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare part not yet available INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 34:02:20 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. Next update to share when available INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 33:39:20 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370112 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/1/2020 8:50 21:44:20 RBS RBS Fault (RUS failure) Faulty RUS01B5, Spare need to be replaced. INC370143 HDS016 LOCADIE Ouest Ericsson 2G C Talkpool 5/1/2020 20:22 10:12:20 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare requested not yet available. INC370387 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/2/2020 3:52 2:42:20 Power Power Failure (Solar System failure) Solar site , sector will be up with solar power Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 2 04:36:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 2 May 2020 10:36:23 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC370429 HDO445 LES ETROITS Ouest Huawei C Talkpool 5/2/2020 3:28 3:06:20 Power Generator failure (Indeterminate) Team is aware, ETA 7:30AM. INC370430 HAIDS126 RUE LOUBO Sud ZTE B Talkpool 5/2/2020 3:38 2:56:20 Power Generator failure (Indeterminate) Team is aware, ETA 6:30AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 2 05:19:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 2 May 2020 11:19:11 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 02nd, 2020 till 7:00 AM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 02nd, 2020 till 7:00 AM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 217:48:35 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Digicel 4/29/2020 11:53 67:10:35 Power Generator failure (Indeterminate) Critical fuel leak in the HPU. Follow up is ongoing with concerned team. Next update to share when available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 65:03:35 Power Power Failure (Indeterminate) Site will be up with commercial power( EDH). INC369805 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 18:43 36:20:35 Power Power Failure (Indeterminate) The team cannot reach the site because of the road blocked by protesters. ETA not yet available INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 35:33:35 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. Next update to share when available INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 26:56:35 Power Power Failure (Indeterminate) Head cylinder faulty. Spare already approved, follow up is ongoing. More update will be provided 5/02/2020 10:00 AM INC370227 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G C Talkpool 5/1/2020 16:14 14:49:35 Transmission Transmission (RAU failure) RAU reported faulty , new spare requested for replacement. ETR not yet available INC370249 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/1/2020 18:56 12:07:35 Power Power Failure (Solar System failure) Site will be back on air with sunrise. INC370299 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/1/2020 19:59 11:04:35 Power Power Failure (Indeterminate) Team is working on the site INC370271 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/1/2020 20:16 10:47:35 Power Generator failure (Indeterminate) Unsafe Area , Team will reach the site 2/5/2020 , 7:00AM INC370344 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/1/2020 20:16 10:47:35 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370352 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/1/2020 20:44 10:19:35 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370230 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 5/1/2020 21:40 9:23:35 RBS RBS Fault (Indeterminate) Talkpool does not manage team to reach the site. INC370278 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/1/2020 21:44 9:19:35 Power Generator failure (Indeterminate) Team can't reach the site at night , due to the site located in red zone. ETA 7:45 AM INC370353 HDC309 DELUGE Artibonite Huawei 2G+3G+LTE A Talkpool 5/1/2020 21:46 9:17:35 Power Generator failure (Indeterminate) Talpool Team refuse to go on site, They claims that the site is located in the unsafe Area, ETA 7:00AM INC370353 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 5/1/2020 21:46 9:17:35 Dependent Affected by the power issue at the main site Attached to HDC309 INC370353 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE A Talkpool 5/1/2020 21:46 9:17:35 Dependent Affected by the power issue at the main site Attached to HDC309 INC370365 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/1/2020 22:20 8:43:35 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370291 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 5/1/2020 23:00 8:03:35 Power Generator failure (Indeterminate) Team is working on site. INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 0:00 7:03:35 Power Power Failure (Indeterminate) Talkpool refuse to provide update INC370349 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 0:42 6:21:35 Power Generator Failure (Starter battery failure) No Starter battery on site, Follow up is ongoing by Talkpool Team INC370379 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 1:32 5:31:35 Power Power Failure (Indeterminate) Site is in private location. ETA 7:20 AM INC370379 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 1:32 5:31:35 Dependent Affected by the power issue at the main site Attached to HDO021 INC370418 HDC270 CRETE_A_PIEROT Nord Ericsson 2G B Talkpool 5/2/2020 2:20 4:43:35 Power Generator failure (Indeterminate) Unsafe Area , Team will reach the site 2/5/2020 , 7:30AM INC370423 HDO370 CABARET_TOWN Nord Ericsson 2G D Talkpool 5/2/2020 2:28 4:35:35 Dependent Affected by the power issue at the main site Attached to HDO410 INC370423 HDO410 GRAND BOIS Ouest Ericsson 2G C Talkpool 5/2/2020 2:28 4:35:35 Power Generator failure (Indeterminate) Team is aware, ETA 6:30AM expired, more update is expected from team. INC370427 HAIGA135 VALENCIENNE Grande-Anse Ericsson 2G D Digicel 5/2/2020 2:28 4:35:35 Power Generator failure (Indeterminate) Access blocked by the owner due non-payment. INC370424 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/2/2020 2:36 4:27:35 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370424 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/2/2020 2:36 4:27:35 Dependent Affected by the power issue at the main site Attached to HDC360 INC370428 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 5/2/2020 3:32 3:31:35 Power Generator failure (Indeterminate) Team is informed , ETA 7:30AM INC370428 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 5/2/2020 3:32 3:31:35 Dependent Affected by the power issue at the main site Attached to HDC311 INC370432 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 5/2/2020 4:08 2:55:35 Power Generator failure (Indeterminate) Team is informed , ETA 7:20AM INC370435 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/2/2020 4:40 2:23:35 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370436 HGA017 CHALON Nippes Ericsson 2G+3G B Talkpool 5/2/2020 4:48 2:15:35 Power Generator failure (Indeterminate) Team is on site waiting the HPU key. INC370437 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 5/2/2020 5:20 1:43:35 RBS RBS Fault (Indeterminate) TX team has been requested, ETA 8:00AM. INC370441 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/2/2020 5:56 1:07:35 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370277 HDO402 LAFITEAU Ouest Huawei 2G+3G A Talkpool 5/2/2020 6:07 0:56:35 Power Generator failure (Indeterminate) Team will reach the site , ETA 7:15AM INC370443 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 5/2/2020 6:20 0:43:35 Power Generator failure (Indeterminate) Team is aware, ETA: 8H30 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3622:43:35 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 457:01:35 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 208:12:35 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 154:18:35 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part not yet available INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 140:48:35 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC368836 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 93:35:35 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 71:01:35 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 63:05:35 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this INC369638 HDN261 SANCE Nord-Est Ericsson 2G C Talkpool 4/30/2020 12:31 42:32:35 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare part not yet available INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 34:31:35 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. Next update to share when available INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 34:08:35 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370112 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/1/2020 8:50 22:13:35 RBS RBS Fault (RUS failure) Faulty RUS01B5, Spare need to be replaced. INC370143 HDS016 LOCADIE Ouest Ericsson 2G C Talkpool 5/1/2020 20:22 10:41:35 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare requested not yet available. INC370387 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/2/2020 3:52 3:11:35 Power Power Failure (Solar System failure) Solar site , sector will be up with solar power Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC369883 HDO070 DELMAS_75_BRUTUS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:05 5/1/2020 19:30 15:25:00 4:00:00 Not Compliant Power Generator failure (High temperature) Overheated due to Fan belt loosened OK Fan belt has been adjusted and 1 gal of water added INC369564 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 4/30/2020 18:11 5/1/2020 19:30 25:19:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK Clear RCA needs to be provided INC370255 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/1/2020 19:30 5/1/2020 19:30 0:00:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) No alarm displayed due to starter battery faulty. OK Genset has been restarted with another starter battery INC370268 HDO579 FORT_DIMANCHE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/1/2020 19:59 5/1/2020 22:03 2:04:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Clear RCA needs to be provided INC370268 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/1/2020 19:59 5/1/2020 22:03 2:04:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO579 Cascaded Back in service with the main site INC370268 HDO115 CATALPA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/1/2020 19:59 5/1/2020 22:03 2:04:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO579 Cascaded Back in service with the main site INC370402 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 0:23 5/2/2020 2:19 1:56:00 4:00:00 Compliant Power Power Failure (E-power system fail) Huawei Cabinet breaker tripped due to overload Need to be justified Power team increased breaker capacity from 100A to 132A. INC370412 HAIDO665 DIQUINI 63_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/2/2020 2:00 5/2/2020 2:44 0:44:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Clear RCA needs to be provided INC370184 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/1/2020 14:14 5/1/2020 19:14 5:00:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC370210 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 5/1/2020 15:28 5/1/2020 16:28 1:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Alarm clear by itself INC369975 HDN267 VALLIERES Nord-Est Ericsson 2G D Talkpool 5/1/2020 3:56 5/1/2020 18:15 14:19:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) genset out of fuel Need to be justified Rescue 20 gals of fuel has been performed INC370315 HDC309 DELUGE Artibonite Huawei 2G+3G B Talkpool 5/1/2020 17:08 5/1/2020 21:39 4:31:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Automatic system not cycled Need to be justified Breaker total reset and Genset restarted INC370315 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G C Talkpool 5/1/2020 17:08 5/1/2020 21:39 4:31:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC309 Cascaded Back in the air with the main site INC370315 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G C Talkpool 5/1/2020 17:08 5/1/2020 21:39 4:31:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC309 Cascaded Back in the air with the main site INC370026 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 5/1/2020 16:16 5/1/2020 20:32 4:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN029 Cascaded Back in the air with the main site INC370026 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE B Talkpool 5/1/2020 16:16 5/1/2020 20:32 4:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN029 Cascaded Back in the air with the main site INC370026 HAIDN006 MADELINE Nord ZTE 2G+3G+LTE C Talkpool 5/1/2020 16:16 5/1/2020 20:32 4:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN029 Cascaded Back in the air with the main site INC370026 HAIDN228 BODME_LIMONADE Nord ZTE 2G+3G C Talkpool 5/1/2020 16:16 5/1/2020 20:32 4:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN029 Cascaded Back in the air with the main site INC370026 HAIDN041 GALMAN Nord ZTE 2G+3G C Talkpool 5/1/2020 16:16 5/1/2020 20:32 4:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN029 Cascaded Back in the air with the main site INC370026 HAIDN015 KFOU_LANMO Nord ZTE 2G+3G B Talkpool 5/1/2020 16:16 5/1/2020 20:32 4:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN029 Cascaded Back in the air with the main site INC370026 HAIDN014 BRUNO Nord ZTE 2G+3G C Talkpool 5/1/2020 16:16 5/1/2020 20:32 4:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN029 Cascaded Back in the air with the main site INC370026 HAIDN029 TERRE MAIS Nord ZTE 2G+3G+LTE A Talkpool 5/1/2020 16:16 5/1/2020 20:32 4:16:00 4:00:00 Not Compliant Power Generator failure (Water Pump Issue) Water pump was Faulty on site Need to be justified water pump installed on Genset and Two gallons of coolant added. INC370325 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G C Talkpool 5/1/2020 17:47 5/1/2020 21:10 3:23:00 4:00:00 Compliant Power Generator failure (Indeterminate) system in stop mode OK alarm reset Genset restart mode auto INC370261 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 5/1/2020 19:52 5/1/2020 20:30 0:38:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Alarm clear by itself INC370261 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/1/2020 19:52 5/1/2020 20:30 0:38:00 4:00:00 Compliant Fuel Affected by the power issue at the main site Attached to HDC154 Cascaded Back in the air with the main site INC370246 HAIDO328 GUITON Ouest Huawei 2G+3G A Talkpool 5/1/2020 20:28 5/1/2020 22:30 2:02:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC370349 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/1/2020 20:31 5/1/2020 21:30 0:59:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC370270 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 5/1/2020 19:32 5/1/2020 22:30 2:58:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC370361 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 5/1/2020 20:44 5/1/2020 23:30 2:46:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC370366 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 5/1/2020 22:36 5/2/2020 3:30 4:54:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC370307 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/1/2020 16:08 5/1/2020 22:11 6:03:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1 gal water and 1/2 oil added and restart with another battery. INC370244 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 5/1/2020 18:24 5/1/2020 21:00 2:36:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Backup genset out of fuel OK 5gals fuel added in backup genset. INC370244 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 5/1/2020 18:24 5/1/2020 21:00 2:36:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HDO413 Cascaded Back up with main site. INC370258 HGA022 CAMOLIE Nippes Ericsson 2G C Talkpool 5/1/2020 19:40 5/1/2020 20:15 0:35:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site up without any intervention INC369761 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G C Talkpool 4/30/2020 17:52 5/1/2020 23:38 29:46:00 4:00:00 Not Compliant Transmission Transmission (RAU failure) Faulty RAU Spare RAU2 replaced INC370372 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 5/1/2020 23:03 5/2/2020 1:24 2:21:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site up without any intervention INC370372 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 5/1/2020 23:03 5/2/2020 1:24 2:21:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO356 Cascaded Back up with main site. Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC370182 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 5/1/2020 13:40 5/1/2020 19:10 5:30:00 4:00:00 Not Compliant RBS RBS Fault (LAN Cable Failure) LAN Cable was faulty Spare LAN cable has be replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 2 06:32:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 2 May 2020 12:32:36 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 4 3 6 14 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 8 3 1 0 22 ZTE 1 1 0 0 1 Huawei 2 3 3 1 4 Network 11 7 4 1 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 0 0 2 3 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 193:43:49 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Digicel 4/29/2020 11:53 68:29:34 Power Generator failure (Indeterminate) Critical fuel leak in the HPU. Follow up is ongoing with concerned team. Next update to share when available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 66:08:36 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC369805 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 18:43 37:25:36 Power Generator failure (Indeterminate) The team cannot reach the site because of the road blocked by protesters. ETA not yet available INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 36:52:21 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. Next update to share when available INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 28:01:36 Power Generator failure (Indeterminate) Head cylinder faulty. Spare already approved, follow up is ongoing. More update will be provided 5/02/2020 10:00 AM INC370227 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G C Talkpool 5/1/2020 16:14 15:55:48 Transmission Transmission (RAU failure) RAU reported faulty , new spare requested for replacement. ETR not yet available INC370271 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/1/2020 20:16 11:53:48 Power Generator failure (Indeterminate) Team is in front to the site waiting for access. INC370344 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/1/2020 20:16 11:53:48 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370352 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/1/2020 20:44 11:25:48 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370230 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 5/1/2020 21:40 10:42:32 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 09:40h INC370365 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/1/2020 22:20 9:49:48 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 8:08:36 Power Generator failure (Indeterminate) Team is working on site. INC370423 HDO410 GRAND BOIS Ouest Ericsson 2G C Talkpool 5/2/2020 2:28 5:54:32 Power Power Failure (Indeterminate) Team is on site INC370427 HAIGA135 VALENCIENNE Grande-Anse Ericsson 2G D Digicel 5/2/2020 2:28 5:54:32 Power Power Failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC370418 HDC270 CRETE_A_PIEROT Nord Ericsson 2G B Talkpool 5/2/2020 2:20 5:49:48 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC370423 HDO370 CABARET_TOWN Nord Ericsson 2G D Talkpool 5/2/2020 2:28 5:41:47 Dependent Affected by the power issue at the main site Attached to HDO410 INC370428 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 5/2/2020 3:32 4:37:47 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC370428 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 5/2/2020 3:32 4:37:47 Dependent Affected by the power issue at the main site Attached to HDC311 INC370432 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 5/2/2020 4:08 4:01:47 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC370435 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/2/2020 4:40 3:29:47 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370441 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/2/2020 5:56 2:13:47 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370443 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 5/2/2020 6:20 2:02:32 Power Power Failure (Indeterminate) Team is aware, ETA 8:30AM. INC370392 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 5/2/2020 6:48 1:21:47 Power Generator failure (Indeterminate) Team is informed , ETA 9:30 AM INC370444 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 6:51 1:17:36 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:00 AM. INC370448 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 5/2/2020 7:24 0:58:34 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 09:15h INC370448 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 5/2/2020 7:24 0:58:34 Dependent Affected by the power issue at the main site Affected by HDO413. Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 2 07:50:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 2 May 2020 13:50:39 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 3 2 6 11 22 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 4 1 0 17 ZTE 2 2 0 0 2 Huawei 3 3 3 1 3 Network 22 9 4 1 22 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 1 0 2 3 22 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 193:43:49 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Digicel 4/29/2020 11:53 69:27:55 Power Generator failure (Indeterminate) Critical fuel leak in the HPU. Follow up is ongoing with concerned team. Next update to share when available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 67:42:08 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC369805 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 4/30/2020 18:43 38:59:08 Power Generator failure (Indeterminate) The team cannot reach the site because of the road blocked by protesters. ETA not yet available INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 37:50:42 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. Next update to share when available INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 29:35:08 Power Generator failure (Indeterminate) Head cylinder faulty. Spare already approved, follow up is ongoing. More update will be provided 5/02/2020 10:00 AM INC370227 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G C Talkpool 5/1/2020 16:14 17:12:34 Transmission Transmission (RAU failure) RAU reported faulty , new spare requested for replacement. ETR not yet available INC370271 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/1/2020 20:16 13:10:34 Power Generator failure (Indeterminate) Team is in front to the site waiting for access. INC370278 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/1/2020 21:44 11:42:34 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC370230 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 5/1/2020 21:40 11:40:53 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 09:40h INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 9:42:08 Power Generator failure (Indeterminate) Team is still working on site. INC370423 HDO370 CABARET_TOWN Nord Ericsson 2G D Talkpool 5/2/2020 2:28 6:58:33 Dependent Affected by the power issue at the main site Attached to HDO410 INC370423 HDO410 GRAND BOIS Ouest Ericsson 2G C Talkpool 5/2/2020 2:28 6:52:53 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO370. INC370427 HAIGA135 VALENCIENNE Grande-Anse Ericsson 2G D Digicel 5/2/2020 2:28 6:52:53 Power Power Failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC370428 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 5/2/2020 3:32 5:54:33 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC370428 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 5/2/2020 3:32 5:54:33 Dependent Affected by the power issue at the main site Attached to HDC311 INC370432 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 5/2/2020 4:08 5:18:33 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC370505 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 5/2/2020 8:13 1:07:24 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:15h Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 2 07:54:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 2 May 2020 13:54:02 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 09:00 AM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cell Sites out of Services Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3624:45:08 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 459:18:55 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 210:29:55 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 156:20:08 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part not yet available INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 142:50:08 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC368836 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 95:52:55 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 73:03:08 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 65:07:08 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided INC369638 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/30/2020 12:31 44:34:08 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare part not yet available INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 36:48:55 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. Next update to share when available INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 36:25:55 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370112 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/1/2020 8:50 24:15:08 RBS RBS Fault (RUS failure) Faulty RUS01B5, Spare need to be replaced. INC370143 HDS016 LOCADIE Ouest Ericsson 2G C Talkpool 5/1/2020 20:22 12:58:55 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare requested not yet available. INC370387 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/2/2020 3:52 5:13:07 Power Power Failure (Solar System failure) Solar site , sector will be up with solar power INC370504 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G C Talkpool 5/2/2020 8:02 1:18:54 Fuel Generator failure (Fuel issue) Portable genset is out of fuel. Follow up is ongoing for the refueling Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 2 07:55:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 2 May 2020 13:55:45 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 09:00 AM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 09:00 AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 2 09:46:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 2 May 2020 15:46:09 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 10 6 6 7 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 4 1 0 16 ZTE 4 4 1 0 4 Huawei 9 9 9 4 9 Network 29 17 11 4 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 0 0 2 5 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 193:43:49 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Digicel 4/29/2020 11:53 71:27:32 Power Generator failure (Indeterminate) Critical fuel leak in the HPU. Follow up is ongoing with concerned team. Next update to share when available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 69:11:14 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 39:50:19 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. Next update to share when available INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 31:04:14 Power Generator failure (Indeterminate) Head cylinder faulty. Spare already approved, follow up is ongoing. More update will be provided 5/02/2020 10:00 AM INC370227 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G C Talkpool 5/1/2020 16:14 19:14:36 Transmission Transmission (RAU failure) RAU reported faulty , new spare requested for replacement. ETR not yet available INC370326 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/1/2020 18:12 16:59:14 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC370230 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 5/1/2020 21:40 13:40:30 Transmission Transmission (MMU failure) Faulty MMU need to be replaced. Next update to share when available INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 11:11:14 Power Generator failure (Indeterminate) Team is still working on site. INC370427 HAIGA135 VALENCIENNE Grande-Anse Ericsson 2G D Digicel 5/2/2020 2:28 8:52:30 Power Power Failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC370432 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 5/2/2020 4:08 7:20:35 Power Generator failure (Indeterminate) Team is working on site. INC370443 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 5/2/2020 6:20 5:00:30 Power Power Failure (Indeterminate) Team is working on site INC370392 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 5/2/2020 6:48 4:40:35 Power Generator failure (Indeterminate) No alarm power found, TX team requested ETA not yet available. INC370505 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 5/2/2020 8:13 3:07:01 Power Power Failure (Indeterminate) Team is working on site INC370467 HDO370 CABARET_TOWN Nord Ericsson 2G D Talkpool 5/2/2020 8:55 2:33:36 Power Generator failure (Indeterminate) Team is working on site. INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 2:05:42 Power Generator Failure (Engine broken) Talkpool break down the genset , ETR to be provided INC370473 HAIDS112 GABION Sud ZTE 2G+3G+LTE B Talkpool 5/2/2020 9:22 1:57:38 Power Power Failure (Indeterminate) Team is working on site INC370456 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 5/2/2020 9:52 1:28:32 Power Affected by the power issue at the main site Affected by HDO236 INC370456 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G C Talkpool 5/2/2020 9:52 1:28:32 Power Affected by the power issue at the main site Affected by HDO236 INC370456 HDS032 MEYER Sud-Est Ericsson 2G A Talkpool 5/2/2020 9:52 1:28:32 Power Affected by the power issue at the main site Affected by HDO236 INC370456 HDO236 MALIQUE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 9:52 1:19:14 Power Generator failure (Indeterminate) Team is working on site. INC370456 HAIDO523 DOCO_PERNIER Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 5/2/2020 9:52 1:19:14 Dependent Affected by the power issue at the main site Affected by HDO236 INC370456 HDO596 DIEGUE_COTA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 9:52 1:19:14 Dependent Affected by the power issue at the main site Affected by HDO236 INC370456 HAIDO131 MEYOTTE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/2/2020 9:52 1:19:14 Dependent Affected by the power issue at the main site Affected by HDO236 INC370480 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 10:03 1:08:14 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:15 PM. INC370542 HDO351 MELLIER Ouest Ericsson 2G+3G A Talkpool 5/2/2020 10:22 0:58:15 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 12:20h INC370542 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 5/2/2020 10:22 0:58:15 Dependent Affected by the power issue at the main site Affected by HDO351. INC370542 HDO354 DUFORT Ouest Ericsson 2G A Talkpool 5/2/2020 10:22 0:58:15 Dependent Affected by the power issue at the main site Affected by HDO351. INC370531 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 10:16 0:55:14 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:15 PM. Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 2 10:56:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 2 May 2020 16:56:58 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for:12:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370493 HDO580 SOLEIL _17 Port-au-Prince Huawei B Talkpool 5/2/2020 10:55 1:18:35 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 1:00 PM. INC370471 HAIDN313 LORY Nord ZTE C Talkpool 5/2/2020 8:14 3:52:01 Power Power Failure (Indeterminate) Team is informed , ETA 12:30 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 2 10:58:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 2 May 2020 16:58:29 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 12:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cell Sites out of Services Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3627:50:57 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 462:49:57 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 214:00:57 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 159:25:57 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part not yet available INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 145:55:57 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC368836 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 99:23:57 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 76:08:57 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 68:12:57 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided INC369638 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/30/2020 12:31 47:39:57 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare part not yet available INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 40:19:57 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. Next update to share when available INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 39:56:57 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370112 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/1/2020 8:50 27:20:57 RBS RBS Fault (RUS failure) Faulty RUS01B5, Spare need to be replaced. INC370143 HDS016 LOCADIE Ouest Ericsson 2G C Talkpool 5/1/2020 20:22 16:29:57 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare requested not yet available. INC370387 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/2/2020 3:52 8:18:56 Power Power Failure (Solar System failure) Solar site , sector will be up with solar power Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 2 12:57:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 2 May 2020 18:57:31 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 3 4 8 6 21 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 3 1 0 13 ZTE 5 4 1 0 5 Huawei 3 3 3 1 3 Network 21 10 5 1 21 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 1 0 2 2 21 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 193:43:49 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Digicel 4/29/2020 11:53 74:55:04 Power Generator failure (Indeterminate) Critical fuel leak in the HPU. Follow up is ongoing with concerned team. Next update to share when available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 72:11:44 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 43:17:51 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. Next update to share when available INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 34:04:44 Power Generator failure (Indeterminate) Head cylinder faulty. Spare already approved, follow up is ongoing. More update will be provided 5/02/2020 INC370227 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G C Talkpool 5/1/2020 16:14 22:38:07 Transmission Transmission (RAU failure) RAU reported faulty , new spare requested for replacement. ETR not yet available INC370326 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/1/2020 18:12 19:59:44 Power Generator failure (Indeterminate) Rescue cannot added to the portable genset at this time due to the red zone INC370230 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 5/1/2020 21:40 17:08:02 Transmission Transmission (MMU failure) Faulty MMU need to be replaced. Next update to share when available INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 14:11:44 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC370427 HAIGA135 VALENCIENNE Grande-Anse ZTE 2G D Digicel 5/2/2020 2:28 12:20:02 Power Power Failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC370432 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D O&M_fuel 5/2/2020 4:08 10:44:06 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/2/2020 , ETR to be provide by them INC370443 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 5/2/2020 6:20 8:28:02 Power Power Failure (Indeterminate) Head cylinder is defective. Team working on site INC370392 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 5/2/2020 6:48 8:04:06 Power Generator failure (Indeterminate) No alarm power found, TX team requested ETA not yet available. INC370467 HDO370 CABARET_TOWN Nord Ericsson 2G D Talkpool 5/2/2020 8:55 5:57:07 Power Generator failure (Indeterminate) No alarm power found, TX team requested ETA not yet available. INC370467 HDO410 GRAND BOIS Ouest Ericsson 2G C Talkpool 5/2/2020 8:55 5:53:04 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDO370. INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 5:29:13 Power Generator Failure (Engine broken) Talkpool break down the genset , ETR to be provided INC370473 HAIDS112 GABION Sud ZTE 2G+3G+LTE B Talkpool 5/2/2020 9:22 5:25:10 Power Generator failure (Radiator failure) A new radiator already collected. ETA: 16:10h INC370498 HAIDS368 CHANTILY Sud ZTE 2G+3G C Talkpool 5/2/2020 11:38 3:09:24 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 15:10h INC370563 HDS292 BAIE DU MESLE Sud Ericsson 2G C Talkpool 5/2/2020 11:44 3:03:58 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 15:15h INC370563 HDS142 FLAMANDS Sud Ericsson 2G C Talkpool 5/2/2020 11:44 3:03:58 Dependent Affected by the power issue at the main site Affected by HDS292. INC370582 HDO405 PAPETTE Ouest Ericsson 2G C Talkpool 5/2/2020 13:40 1:08:03 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 16:20h Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 2 14:49:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 2 May 2020 20:49:08 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 3 4 4 4 15 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 3 1 0 9 ZTE 3 3 0 0 3 Huawei 3 3 3 1 3 Network 15 9 4 1 15 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 12 1 0 1 1 15 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 193:43:49 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 73:52:04 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 45:01:16 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. Next update to share when available INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 35:45:04 Power Generator failure (Indeterminate) Head cylinder faulty. Spare already approved, follow up is ongoing. More update will be provided 5/02/2020 INC370227 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G C Talkpool 5/1/2020 16:14 24:01:29 Transmission Transmission (RAU failure) RAU reported faulty , new spare requested for replacement. ETR not yet available INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 15:52:04 Power Generator failure (Injection Pump Faulty) Faulty Injection Pump. Follow up is ongoing. INC370467 HDO410 GRAND BOIS Ouest Ericsson 2G C Talkpool 5/2/2020 8:55 7:36:29 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDO370. INC370467 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/2/2020 8:55 7:20:29 Power Generator failure (Indeterminate) TX team is working on site INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 6:52:35 Power Generator Failure (Engine broken) Talkpool break down the genset , ETR to be provided INC370498 HAIDS368 CHANTILY Sud ZTE 2G+3G C Talkpool 5/2/2020 11:38 4:52:49 Power Power Failure (Indeterminate) ETA is expired, on field team is unreachable. Next update will be shared soon INC370580 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G A Talkpool 5/2/2020 13:32 2:43:15 Power Generator failure (Indeterminate) Team has been informed. ETA 4:30 PM INC370596 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A O&M FUEL 5/2/2020 14:18 2:13:14 Fuel Generator failure (Fuel issue) Fuel team is informed since (5/2/2020) at 4:00 PM. ETR to be provided INC370618 HAIDO203 FONTAMARA_43 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 13:54 1:58:04 Power Generator failure (Indeterminate) Team is working on site. INC370710 HDC363 NOYAU Centre Ericsson 2G D Talkpool 5/2/2020 15:12 1:03:26 Power Generator failure (Indeterminate) Team has been informed. ETA 5:45 PM INC370715 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 5/2/2020 15:36 0:39:21 Power Generator failure (Indeterminate) Team has been informed. ETA to be provided Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal Acquisition May, Friday 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The situation of Gun fire between PNH and Gangs in the area was monitored by Reconnaissance, they expect to accompany the power team to restart the genset on April 28th Security April, Tuesday 28th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Interventions were made by PNH April 24th, some bandits get arrested, still more operations are expected from PNH before our team's intervention. Reconnaissance team still monitoring the situation Security May, Friday 1st Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 2 16:45:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 2 May 2020 22:45:27 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for:06:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 PM. Running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370648 HDO580 SOLEIL _17 Port-au-Prince Huawei B Talkpool 5/2/2020 16:30 1:19:41 Power Power Failure (Indeterminate) Illegal connection to the site and the team cannot access the site due to the area is dangerous. INC370741 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE A Talkpool 5/2/2020 17:02 0:56:16 Power Power Failure (Indeterminate) Team is informed , ETA 7:20 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 2 16:46:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 2 May 2020 22:46:39 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 06:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3633:40:42 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 468:19:46 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 219:30:46 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 165:15:42 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part not yet available INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 151:45:42 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC370633 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 104:53:46 RBS RBS Fault (RUS failure) Faulty RUS01B5 need to be replaced. Spare not yet available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 81:58:42 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 74:02:42 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided INC369638 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/30/2020 12:31 53:29:42 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare part not yet available INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 45:49:46 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. Next update to share when available INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 45:26:46 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370112 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/1/2020 8:50 33:10:42 RBS RBS Fault (RUS failure) Faulty RUS01B5, Spare need to be replaced. INC370143 HDS016 LOCADIE Ouest Ericsson 2G C Talkpool 5/1/2020 20:22 21:59:46 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare requested not yet available. INC370387 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/2/2020 3:52 14:08:41 Power Power Failure (Solar System failure) Solar site , sector will be up with solar power INC370734 HDC232 LEDIER Centre Ericsson 2G D Talkpool 5/2/2020 16:24 1:36:39 RBS RBS Fault (Indeterminate) Team is on site INC370654 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 5/2/2020 17:08 1:13:41 Dependent Affected by the power issue at the main site Affected by HDO384. INC370654 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 5/2/2020 17:08 1:13:41 Dependent Affected by the power issue at the main site Affected by HDO384. INC370654 HGA035 CADIAC Nippes Ericsson 2G C Talkpool 5/2/2020 17:08 1:13:41 Dependent Affected by the power issue at the main site Affected by HDO384. INC370654 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 5/2/2020 17:08 1:13:41 Dependent Affected by the power issue at the main site Affected by HDO384. INC370580 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G A Talkpool 5/2/2020 17:00 1:00:42 RBS RBS Fault (Indeterminate) Team is informed, ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 2 17:10:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 2 May 2020 23:10:16 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 2nd, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 2nd, 2020 till 7:00 PM > Sites Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3634:30:16 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 166:05:16 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part not yet available INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 152:35:16 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 82:48:16 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare not yet available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 76:47:57 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 74:52:16 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided INC369638 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/30/2020 12:31 54:19:16 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare part not yet available INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 47:20:04 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. Next update to share when available INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 38:40:57 Power Generator failure (Indeterminate) Head cylinder and gasket faulty. Spare not yet available, follow up is ongoing. More update will be provided as soon as possible INC370112 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/1/2020 8:50 34:00:16 RBS RBS Fault (RUS failure) Faulty RUS01B5, Spare need to be replaced. INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 0:00 18:47:57 Power Generator failure (Injection Pump Faulty) Faulty Injection Pump. Follow up is ongoing. INC370387 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/2/2020 3:52 14:58:15 Power Power Failure (Solar System failure) Solar site , sector will be up with solar power INC370467 HDO410 GRAND BOIS Ouest Ericsson 2G C Talkpool 5/2/2020 8:55 9:55:17 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDO370. INC370498 HAIDS368 CHANTILY Sud ZTE 2G+3G C Talkpool 5/2/2020 11:38 7:11:37 Power Power Failure (Indeterminate) ETA is expired, the team claims 1 hour more to reach the site. ETA: 19:20h INC370618 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 5/2/2020 13:54 4:53:57 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/2/2020 at 5:00 PM. ETR will be provided. INC370596 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 5/2/2020 14:18 4:32:02 Fuel Generator failure (Fuel issue) Fuel team is informed since (5/2/2020) at 4:00 PM. ETA: 20:00h INC370734 HDC232 LEDIER Centre Ericsson 2G D Talkpool 5/2/2020 16:24 2:26:13 RBS RBS Fault (Indeterminate) Team is on site INC370580 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G A Talkpool 5/2/2020 17:00 1:50:16 RBS RBS Fault (Indeterminate) Team is informed, ETA to be provided INC370654 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G C Talkpool 5/2/2020 17:08 1:42:12 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 19:30h INC370654 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 5/2/2020 17:08 1:42:12 Dependent Affected by the power issue at the main site Affected by HDO384. INC370740 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/2/2020 17:58 0:52:15 Power Power Failure (Indeterminate) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC370716 HAIDO187 TRIANO_PEGUY VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 18:01 0:46:57 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:15 PM. INC370753 HDS355 MARE_JAUFFREY Sud-Est Ericsson 2G C Talkpool 5/2/2020 6:40 0:10:15 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC370650 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 18:43 0:04:57 Power Generator failure (Indeterminate) HPU is in a cage, the team does not have the key. Follow up is ongoing. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3633:40:42 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 468:19:46 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 219:30:46 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 165:15:42 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part not yet available INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 151:45:42 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC370633 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 104:53:46 RBS RBS Fault (RUS failure) Faulty RUS01B5 need to be replaced. Spare not yet available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 81:58:42 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 74:02:42 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided INC369638 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/30/2020 12:31 53:29:42 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare part not yet available INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 45:49:46 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. Next update to share when available INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 45:26:46 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370112 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/1/2020 8:50 33:10:42 RBS RBS Fault (RUS failure) Faulty RUS01B5, Spare need to be replaced. INC370143 HDS016 LOCADIE Ouest Ericsson 2G C Talkpool 5/1/2020 20:22 21:59:46 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare requested not yet available. INC370387 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/2/2020 3:52 14:08:41 Power Power Failure (Solar System failure) Solar site , sector will be up with solar power INC370734 HDC232 LEDIER Centre Ericsson 2G D Talkpool 5/2/2020 16:24 1:36:39 RBS RBS Fault (Indeterminate) Team is on site INC370654 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 5/2/2020 17:08 1:13:41 Dependent Affected by the power issue at the main site Affected by HDO384. INC370654 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 5/2/2020 17:08 1:13:41 Dependent Affected by the power issue at the main site Affected by HDO384. INC370654 HGA035 CADIAC Nippes Ericsson 2G C Talkpool 5/2/2020 17:08 1:13:41 Dependent Affected by the power issue at the main site Affected by HDO384. INC370654 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 5/2/2020 17:08 1:13:41 Dependent Affected by the power issue at the main site Affected by HDO384. INC370580 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G A Talkpool 5/2/2020 17:00 1:00:42 RBS RBS Fault (Indeterminate) Team is informed, ETA to be provided Site temporarily halted due to not able to resolve the issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC370299 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/1/2020 19:59 5/2/2020 7:53 11:53:44 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolutions are expected from team INC370379 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 1:32 5/2/2020 7:24 5:52:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolutions are expected from team INC370379 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 1:32 5/2/2020 7:24 5:52:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO021 Cascaded Back on air with the main site. INC370393 HDO022 TEXACO_D83 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 6:55 5/2/2020 7:42 0:46:22 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air with no intervention INC370393 HDO496 MORNE_LAZARRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 1:32 5/2/2020 7:42 6:10:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO021 Cascaded Back on air with the main site. INC370444 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 6:51 5/2/2020 9:02 2:11:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to oil consumption OK 1 gal. of oil added and genset restarted. INC370456 HDO236 MALIQUE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 9:52 5/2/2020 12:17 2:25:00 4:00:00 Compliant Power Generator failure (Indeterminate) Fail to start OK Genset restarted with another battery. INC370456 HAIDO523 DOCO_PERNIER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 9:52 5/2/2020 12:17 2:25:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO236 Cascaded Back on air with the main site. INC370456 HDO596 DIEGUE_COTA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 9:52 5/2/2020 12:17 2:25:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO236 Cascaded Back on air with the main site. INC370456 HAIDO131 MEYOTTE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/2/2020 9:52 5/2/2020 12:17 2:25:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO236 Cascaded Back on air with the main site. INC370531 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 10:16 5/2/2020 13:07 2:51:00 4:00:00 Compliant Power Generator failure (Indeterminate) Fail to start OK Genset restarted with another battery. INC370480 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 10:03 5/2/2020 12:55 2:52:00 4:00:00 Compliant Power Generator failure (Indeterminate) Fail to start OK Genset restarted with another battery. INC370496 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/2/2020 11:29 5/2/2020 13:34 2:05:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to rear and front seal OK 1 gal. of oil added and genset restarted. INC370326 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 5/1/2020 18:12 5/2/2020 15:02 20:50:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Portable genset is out of fuel Fuel Delivery Delay Fuel added and the portable genset. INC370724 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/2/2020 16:13 5/2/2020 17:08 0:55:00 4:00:00 Compliant Power Generator Failure (Overheat) Overheat due to fan belt loose OK Fan belt adjusted, 1 gal. of coolant added and genset restarted. INC370437 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 5/2/2020 5:20 5/2/2020 6:20 1:00:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Back on air without intervention INC370249 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/1/2020 18:56 5/2/2020 8:40 13:44:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC370291 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 5/1/2020 23:00 5/2/2020 6:40 7:40:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC370436 HGA017 CHALON Nippes Ericsson 2G+3G B Talkpool 5/2/2020 4:48 5/2/2020 7:48 3:00:00 4:00:00 Compliant Power Power Failure (E-power system fail) E-power system failed OK The RBS has been boosted with AC current INC370448 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 5/2/2020 7:24 5/2/2020 9:00 1:36:02 4:00:00 Compliant Fuel Generator failure (Fuel issue) Portable genset was out of fuel OK 5 gallons of fuel added and genset restarted INC370448 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 5/2/2020 7:24 5/2/2020 9:00 1:36:02 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO413. Cascaded Back on air with the main site INC370504 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 5/2/2020 8:02 5/2/2020 10:58 2:56:01 4:00:00 Compliant Fuel Generator failure (Fuel issue) Portable genset was out of fuel OK 10 gallons of fuel added and genset restarted INC370505 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 5/2/2020 8:13 5/2/2020 11:22 3:08:31 4:00:00 Compliant Power Power Failure (Solar System failure) Faulty Enerstat and KP modules OK 2 Enerstats and 4 KP modules replaced INC370456 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 5/2/2020 9:52 5/2/2020 12:17 2:25:02 4:00:00 Compliant Power Affected by the power issue at the main site Affected by backup HDO236. Cascaded Backup Microwave link passing through HDO236 back in service INC370456 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G C Talkpool 5/2/2020 9:52 5/2/2020 12:17 2:25:02 4:00:00 Compliant Power Affected by the power issue at the main site Affected by backup HDO236. Cascaded Backup Microwave link passing through HDO236 back in service INC370456 HDS032 MEYER Sud-Est Ericsson 2G A Talkpool 5/2/2020 9:52 5/2/2020 12:17 2:25:02 4:00:00 Compliant Power Affected by the power issue at the main site Affected by backup HDO236. Cascaded Backup Microwave link passing through HDO236 back in service INC370542 HDO351 MELLIER Ouest Ericsson 2G+3G A Talkpool 5/2/2020 10:22 5/2/2020 12:27 2:04:45 4:00:00 Compliant Power Generator failure (Fan belt failure) Faulty fan belt OK Fan belt has been replaced INC370542 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 5/2/2020 10:22 5/2/2020 12:27 2:04:45 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO351. Cascaded Back on air with the main site INC370542 HDO354 DUFORT Ouest Ericsson 2G A Talkpool 5/2/2020 10:22 5/2/2020 12:27 2:04:45 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO351. Cascaded Back on air with the main site INC370542 HDO459 MARIANI_LEOGANE Ouest Ericsson 3G B Talkpool 5/2/2020 10:22 5/2/2020 12:27 2:04:45 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO351. Cascaded Back on air with the main site INC370567 HDS203 MORNE_ST_GEORGES Sud Ericsson 2G A Talkpool 5/2/2020 12:16 5/2/2020 13:58 1:42:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Pending OK RCA and resolution details still pending from the contractor INC370567 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/2/2020 12:16 5/2/2020 13:58 1:42:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS203. Cascaded Back on air with the main site INC370567 HDS199 CHERETTE Sud Ericsson 2G C Talkpool 5/2/2020 12:16 5/2/2020 13:58 1:42:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS203. Cascaded Back on air with the main site INC370567 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 5/2/2020 12:16 5/2/2020 13:58 1:42:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS203. Cascaded Back on air with the main site INC370567 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G C Talkpool 5/2/2020 12:16 5/2/2020 13:58 1:42:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS203. Cascaded Back on air with the main site INC370567 HDS275 SAINT GEORGES Sud Ericsson 2G C Talkpool 5/2/2020 12:16 5/2/2020 13:58 1:42:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS203. Cascaded Back on air with the main site INC370584 HDO386 RUE BIR?_LEOGANE Ouest Ericsson 2G A Talkpool 5/2/2020 14:00 5/2/2020 14:48 0:48:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC370584 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G A Talkpool 5/2/2020 14:00 5/2/2020 14:48 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO386. Cascaded Back on air with the main site INC370584 HDO407 LA SALLE Ouest Ericsson 2G C Talkpool 5/2/2020 14:00 5/2/2020 14:48 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO386. Cascaded Back on air with the main site INC370584 HDO425 DANO Ouest Ericsson 2G C Talkpool 5/2/2020 14:00 5/2/2020 14:48 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO386. Cascaded Back on air with the main site INC370584 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/2/2020 14:00 5/2/2020 14:48 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO386. Cascaded Back on air with the main site INC370584 COW075 HAVEN_COW Ouest Ericsson 2G D Talkpool 5/2/2020 14:00 5/2/2020 14:48 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO386. Cascaded Back on air with the main site INC370584 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G C Talkpool 5/2/2020 14:00 5/2/2020 14:48 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO386. Cascaded Back on air with the main site INC370584 HDO412 MERCERY Ouest Ericsson 2G C Talkpool 5/2/2020 14:00 5/2/2020 14:48 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO386. Cascaded Back on air with the main site INC370584 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 5/2/2020 14:00 5/2/2020 14:48 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO386. Cascaded Back on air with the main site INC370584 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G B Talkpool 5/2/2020 14:00 5/2/2020 14:48 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO386. Cascaded Back on air with the main site INC370584 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 5/2/2020 14:00 5/2/2020 14:48 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO386. Cascaded Back on air with the main site INC370563 HDS292 BAIE DU MESLE Sud Ericsson 2G C Talkpool 5/2/2020 11:44 5/2/2020 15:34 3:49:59 4:00:00 Compliant Power Generator failure (High temperature) Due to water consumption OK 1 gallon of oil, 2 gallons of coolant added INC370563 HDS142 FLAMANDS Sud Ericsson 2G C Talkpool 5/2/2020 11:44 5/2/2020 15:34 3:49:59 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS292. Cascaded Back on air with the main site INC370443 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 5/2/2020 6:20 5/2/2020 16:21 10:01:03 4:00:00 Not Compliant Power Generator failure (Radiator failure) Radiator failure Need to be justified Radiator has been repaired, coolant added and genset restarted INC370473 HAIDS112 GABION Sud ZTE 2G+3G+LTE B Talkpool 5/2/2020 9:22 5/2/2020 16:21 6:58:11 4:00:00 Not Compliant Power Generator failure (Radiator failure) Radiator failure Need to be justified Radiator has been repaired, coolant added and genset restarted INC370582 HDO405 PAPETTE Ouest Ericsson 2G C Talkpool 5/2/2020 13:40 5/2/2020 17:10 3:30:04 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details still pending from the contractor INC369058 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Digicel 4/29/2020 11:53 5/2/2020 17:20 77:27:05 4:00:00 Not Compliant Power Generator failure (Indeterminate) Critical fuel leak in the HPU Extensive Troubleshooting The problem was resolved INC370277 HDO402 LAFITEAU Ouest Huawei 2G+3G A Talkpool 5/2/2020 6:07 5/2/2020 7:42 1:35:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC370277 HAIDO428 #N/A #N/A Huawei 2G+3G+LTE A Talkpool 5/2/2020 6:07 5/2/2020 7:42 1:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO402 OK Back up with the main site INC370349 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 0:42 5/2/2020 8:04 7:22:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Indeterminate Ok 1Gal of coolant added and restarted with another starter battery INC370424 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/2/2020 2:36 5/2/2020 8:12 5:36:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Site is up with the sunrise INC370424 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/2/2020 2:36 5/2/2020 8:12 5:36:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC360 Cascaded Back up with the main site INC370278 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/1/2020 21:44 5/2/2020 8:15 10:31:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp on genset due to over water consumption Need to be justified Team added 1 gallon of coolant, then restarted the genset. INC370344 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/1/2020 20:16 5/2/2020 8:15 11:59:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Site is up with the sunrise INC370353 HDC309 DELUGE Artibonite Huawei 2G+3G+LTE A Talkpool 5/1/2020 21:46 5/2/2020 9:55 12:09:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Battery under voltage due to Starter battery faulty Need to be justified Genset has been restarted with another starter battery/ INC370353 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 5/1/2020 21:46 5/2/2020 9:55 12:09:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC309 Cascaded Back up with the main site INC370353 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE A Talkpool 5/1/2020 21:46 5/2/2020 9:55 12:09:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC309 Cascaded Back up with the main site INC370418 HDC270 CRETE_A_PIEROT Nord Ericsson 2G B Talkpool 5/2/2020 2:20 5/2/2020 9:22 7:02:00 4:00:00 Not Compliant Power Generator failure (High temperature) (High temperature) Need to be justified 1Gal of coolant added ,Genset has been restarted. INC370435 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/2/2020 4:40 5/2/2020 10:34 5:54:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Site is up with the sunrise INC370441 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/2/2020 5:56 5/2/2020 10:24 4:28:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Site is up with the sunrise INC370461 HAIDN008 BELLE_PLAINE Nord ZTE 2G+3G C Talkpool 5/2/2020 8:20 5/2/2020 9:08 0:48:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC370461 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 5/2/2020 8:20 5/2/2020 9:08 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 OK Back up with the main site INC370461 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 5/2/2020 8:20 5/2/2020 9:08 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 OK Back up with the main site INC370461 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 5/2/2020 8:20 5/2/2020 9:08 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 OK Back up with the main site INC370461 HDN268 PECHE_BONHEUR_CAPHAITIEN Nord Ericsson 2G D Talkpool 5/2/2020 8:20 5/2/2020 9:08 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 OK Back up with the main site INC370461 HDN299 KALIMET Nord Ericsson 2G D Talkpool 5/2/2020 8:20 5/2/2020 9:08 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 OK Back up with the main site INC370461 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 5/2/2020 8:20 5/2/2020 9:08 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 OK Back up with the main site INC370461 HDN202 LACOUPE_LIMBE Nord Ericsson 2G D Talkpool 5/2/2020 8:20 5/2/2020 9:08 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 OK Back up with the main site INC370461 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 5/2/2020 8:20 5/2/2020 9:08 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 OK Back up with the main site INC370461 HDN272 BAS_LIMBE_II Nord Ericsson 2G C Talkpool 5/2/2020 8:20 5/2/2020 9:08 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 OK Back up with the main site INC370461 HDN211 MILOT Nord Ericsson 2G B Talkpool 5/2/2020 8:20 5/2/2020 9:08 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 OK Back up with the main site INC370461 HDN208 LIMBE Nord Ericsson 2G A Talkpool 5/2/2020 8:20 5/2/2020 9:08 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 OK Back up with the main site INC370461 HDN280 BAS_QUARTIER Nord Ericsson 2G D Talkpool 5/2/2020 8:20 5/2/2020 9:08 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 OK Back up with the main site INC370461 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 5/2/2020 8:20 5/2/2020 9:08 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 OK Back up with the main site INC370461 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 5/2/2020 8:20 5/2/2020 9:08 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 OK Back up with the main site INC370461 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/2/2020 8:20 5/2/2020 9:08 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 OK Back up with the main site INC370461 HDN203 CHABAUD Nord Ericsson 2G D Talkpool 5/2/2020 8:20 5/2/2020 9:08 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 OK Back up with the main site INC370461 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 5/2/2020 8:20 5/2/2020 9:08 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 OK Back up with the main site INC370461 HDN304 ROBILLARD Nord Ericsson 2G D Talkpool 5/2/2020 8:20 5/2/2020 9:08 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 OK Back up with the main site INC370461 HDN245 BAS_LIMBE Nord Ericsson 2G B Talkpool 5/2/2020 8:20 5/2/2020 9:08 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 OK Back up with the main site INC370461 HDN260 PREVAL Nord Ericsson 2G B Talkpool 5/2/2020 8:20 5/2/2020 9:08 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 OK Back up with the main site INC370461 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/2/2020 8:20 5/2/2020 9:08 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 OK Back up with the main site INC370461 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 5/2/2020 8:20 5/2/2020 9:08 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 OK Back up with the main site INC370271 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/1/2020 20:16 5/2/2020 10:20 14:04:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fail to start alarm due to wrong configuration OK Team has restarted the genset manually INC370352 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/1/2020 20:44 5/2/2020 10:28 13:44:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Site is up with the sunrise INC370278 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/1/2020 21:44 5/2/2020 13:41 15:57:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Rear seal, front seal, Low oil pressure OK 1 gal of coolant added then Genset restarted INC370353 HDC309 DELUGE Artibonite Huawei 2G+3G+LTE A Talkpool 5/2/2020 9:46 5/2/2020 9:55 0:09:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Genset restarted INC370353 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 5/2/2020 9:46 5/2/2020 9:55 0:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC309 Cascaded Back up with the main site INC370353 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE A Talkpool 5/2/2020 9:46 5/2/2020 9:55 0:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC309 Cascaded Back up with the main site INC370489 HDC220 MAISSADE Centre Ericsson 2G+3G B Talkpool 5/2/2020 10:36 5/2/2020 13:06 2:30:36 4:00:00 Compliant Power Generator failure (Battery Failure) Battery failure OK Genset restarted with another battery INC370489 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 5/2/2020 10:36 5/2/2020 13:06 2:30:36 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC220 Cascaded Back up with the main site INC370489 HDC233 BOROC Centre Ericsson 2G #N/A Talkpool 5/2/2020 10:36 5/2/2020 13:06 2:30:36 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC220 Cascaded Back up with the main site INC370489 HDN286 LAPILA_PIGNON Nord Ericsson 2G D Talkpool 5/2/2020 10:36 5/2/2020 13:06 2:30:36 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC220 Cascaded Back up with the main site INC370489 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 5/2/2020 10:36 5/2/2020 13:06 2:30:36 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC220 Cascaded Back up with the main site INC370489 HDC307 HAUT_CAY_A_HONDE Centre Ericsson 2G D Talkpool 5/2/2020 10:36 5/2/2020 13:06 2:30:36 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC220 Cascaded Back up with the main site INC370489 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/2/2020 10:36 5/2/2020 13:06 2:30:36 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC220 Cascaded Back up with the main site INC370392 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 5/2/2020 6:48 5/2/2020 15:56 9:08:36 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) DUG Failure OK Faulty DUG has been replaced INC370432 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D O&M_fuel 5/2/2020 4:08 5/2/2020 17:24 13:16:36 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted. INC370715 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 5/2/2020 15:36 5/2/2020 18:17 2:41:29 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up by itself. Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC370504 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G C Talkpool 5/2/2020 8:02 5/2/2020 10:58 2:56:01 4:00:00 Compliant Fuel Generator failure (Fuel issue) Portable genset was out of fuel OK 10 gallons of fuel added and genset restarted INC370456 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 5/2/2020 9:52 5/2/2020 12:17 2:25:02 4:00:00 Compliant Power Affected by the power issue at the main site Affected by backup Microwave link passing through HDO236. Cascaded Backup Microwave link passing through HDO236 back in service INC370456 HDO360 SAINT_ETIENNE Ouest Ericsson 2G A Talkpool 5/2/2020 9:52 5/2/2020 12:17 2:25:02 4:00:00 Compliant Power Affected by the power issue at the main site Affected by backup Microwave link passing through HDO236. Cascaded Backup Microwave link passing through HDO236 back in service INC370542 HDO355 PAPETTE Ouest Ericsson 2G A Talkpool 5/2/2020 10:22 5/2/2020 12:27 2:04:45 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO351. Cascaded Back on air with the main site INC370542 HDO362 FAUCHE Ouest Ericsson 2G A Talkpool 5/2/2020 10:22 5/2/2020 12:27 2:04:45 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO351. Cascaded Back on air with the main site INC370567 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 5/2/2020 12:16 5/2/2020 13:58 1:42:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS203. Cascaded Back on air with the main site INC370567 HDS226 AQUIN Sud Ericsson 2G A Talkpool 5/2/2020 12:16 5/2/2020 13:58 1:42:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS203. Cascaded Back on air with the main site INC370567 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G C Talkpool 5/2/2020 12:16 5/2/2020 13:58 1:42:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS203. Cascaded Back on air with the main site INC370584 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 5/2/2020 14:00 5/2/2020 14:48 0:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO386. Cascaded Back on air with the main site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 2 18:28:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 3 May 2020 00:28:04 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 7 9 5 9 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 8 1 0 21 ZTE 3 3 1 0 3 Huawei 6 6 6 1 6 Network 30 17 8 1 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 13 2 0 1 14 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 231:09:28 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 78:24:28 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 48:54:28 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. Next update to share when available INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 40:17:28 Power Generator failure (Indeterminate) Head cylinder and gasket faulty. Spare not yet available, follow up is ongoing. More update will be provided as soon as possible INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 20:24:28 Power Generator failure (Injection Pump Faulty) Faulty Injection Pump. Request already approved. Follow up is ongoing. INC370467 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/2/2020 8:55 11:29:28 Transmission Transmission (Indeterminate) No alarm power found,TX team Team is on site waiting for access INC370467 HDO410 GRAND BOIS Ouest Ericsson 2G C Talkpool 5/2/2020 8:55 11:29:28 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDO370. INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 11:02:28 Power Generator Failure (Engine broken) Talkpool break down the genset , ETR to be provided INC370618 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 5/2/2020 13:54 6:30:28 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/2/2020 at 5:00 PM. ETR will be provided. INC370596 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 5/2/2020 14:18 6:06:28 Fuel Generator failure (Fuel issue) Fuel team is informed since (5/2/2020) at 4:00 PM. ETA: 08:00PM. INC370729 HDC212 DOMOND Centre Ericsson 2G C Talkpool 5/2/2020 16:26 3:58:28 Power Generator Failure (Starter battery failure) Starter battery issue on site , Team will back on site , ETA 8:15PM INC370729 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 5/2/2020 16:26 3:58:28 Dependent Affected by the power issue at the main site Affected by HDC212 INC370729 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/2/2020 16:26 3:58:28 Dependent Affected by the power issue at the main site Affected by HDC212 INC370654 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G C Talkpool 5/2/2020 17:08 3:16:28 Power Power Failure (Indeterminate) Team is working on site. INC370654 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 5/2/2020 17:08 3:16:28 Dependent Affected by the power issue at the main site Affected by HDO384. INC370740 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/2/2020 17:58 2:26:28 Power Power Failure (Indeterminate) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC370650 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 18:43 1:41:28 Power Generator failure (Indeterminate) HPU is in a cage, the team does not have the key. Follow up is ongoing. INC370755 HDN103 LA_POINTE Nord-Ouest Ericsson 2G+3G A Talkpool 5/2/2020 19:02 1:22:28 Power Generator failure (Indeterminate) Team is informed, ETA 9:30PM INC370755 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 5/2/2020 19:02 1:22:28 Dependent Affected by the power issue at the main site Affected by HDN103 INC370755 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 5/2/2020 19:02 1:22:28 Dependent Affected by the power issue at the main site Affected by HDN103 INC370755 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 5/2/2020 19:02 1:22:28 Dependent Affected by the power issue at the main site Affected by HDN103 INC370755 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/2/2020 19:02 1:22:28 Dependent Affected by the power issue at the main site Affected by HDN103 INC370755 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/2/2020 19:02 1:22:28 Dependent Affected by the power issue at the main site Affected by HDN103 INC370755 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 5/2/2020 19:02 1:22:28 Dependent Affected by the power issue at the main site Affected by HDN103 INC370755 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 5/2/2020 19:02 1:22:28 Dependent Affected by the power issue at the main site Affected by HDN103 INC370755 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 5/2/2020 19:02 1:22:28 Dependent Affected by the power issue at the main site Affected by HDN103 INC370755 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 5/2/2020 19:02 1:22:28 Dependent Affected by the power issue at the main site Affected by HDN103 INC370667 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 19:20 1:04:28 Power Generator failure (Indeterminate) Team is informed. ETA 9:30 PM INC370667 HDO577 FAUSTIN_1ER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 19:20 1:04:28 Dependent Affected by the power issue at the main site Affected by HDO670 INC370759 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 19:49 0:35:28 Power Generator failure (Indeterminate) Team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 2 19:27:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 3 May 2020 01:27:02 +0000 Subject: [Rantt] NOC hourly report at 9:00 PM Message-ID: Hello All, Received the NOC hourly report done at 9:00 PM Sites off air by Class Class A B C D Total Total 4 9 6 3 22 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 4 1 0 11 ZTE 3 3 1 0 3 Huawei 8 8 8 0 8 Network 22 15 10 0 22 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 2 0 2 3 22 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 232:10:12 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 79:25:12 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 41:18:12 Power Generator failure (Indeterminate) Head cylinder and gasket faulty. Spare not yet available, follow up is ongoing. More update will be provided 5/3/2020 10:00 AM INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 0:00 21:25:12 Power Generator failure (Injection Pump Faulty) Faulty Injection Pump. Request already approved. Follow up is ongoing. More update will be provided 5/3/2020 10:00 AM INC370467 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/2/2020 8:55 12:30:12 Transmission Transmission (Indeterminate) No alarm power found,TX team Team working on site INC370467 HDO410 GRAND BOIS Ouest Ericsson 2G C Talkpool 5/2/2020 8:55 12:30:12 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDO370. INC370618 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 5/2/2020 13:54 7:31:12 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/2/2020 at 5:00 PM. ETR will be provided. INC370740 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/2/2020 17:58 3:27:12 Power Power Failure (Indeterminate) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC370650 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 18:43 2:42:12 Power Generator failure (Indeterminate) HPU is in a cage, the team does not have the key. Follow up is ongoing. INC370667 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 19:20 2:05:12 Power Generator failure (Indeterminate) Team is informed. ETA 9:30 PM INC370667 HDO577 FAUSTIN_1ER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 19:20 2:05:12 Dependent Affected by the power issue at the main site Affected by HDO670 INC370670 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/2/2020 19:48 1:37:12 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC370759 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 19:49 1:36:12 Power Generator failure (Indeterminate) Team is informed. ETA 10:30 PM INC370765 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 5/2/2020 20:20 1:05:12 Power Power Failure (Solar System failure) Solar site, Back up genset is out of fuel, follow up is ongoing. INC370765 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 5/2/2020 20:20 1:05:12 Dependent Affected by the power issue at the main site Affected by HDO413 INC370772 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 20:31 0:54:12 Power Generator failure (Indeterminate) Team is informed. ETA 11:18 PM INC370679 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 20:38 0:47:12 Power Generator failure (Indeterminate) Team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 2 19:31:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 3 May 2020 01:31:07 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3637:09:39 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 471:27:39 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 222:38:39 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 168:44:39 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part not yet available INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 155:14:39 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC370633 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 108:01:39 RBS RBS Fault (RUS failure) Faulty RUS01B5 need to be replaced. Spare not yet available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 85:27:39 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 77:31:39 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided INC369638 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/30/2020 12:31 56:58:39 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare part not yet available INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 48:57:39 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. Next update to share when available INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 48:34:39 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370112 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/1/2020 8:50 36:39:39 RBS RBS Fault (RUS failure) Faulty RUS01B5, Spare need to be replaced. INC370143 HDS016 LOCADIE Ouest Ericsson 2G C Talkpool 5/1/2020 20:22 25:07:39 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare requested not yet available. INC370387 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/2/2020 3:52 17:37:39 Power Power Failure (Solar System failure) Solar site , sector will be up with solar power INC370596 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 5/2/2020 14:18 7:11:39 Fuel Generator failure (Fuel issue) Fuel team is informed since (5/2/2020) at 4:00 PM. ETA: 08:00PM expired more update is expected from team. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 2 20:37:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 3 May 2020 02:37:08 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 5 12 9 6 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 4 2 0 18 ZTE 3 3 1 0 3 Huawei 11 11 11 3 11 Network 28 18 14 3 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 1 0 3 5 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 233:16:21 Power Generator Failure (Engine broken) Engine lost compression according to Talkpool. Next update to share when available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 80:31:21 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 51:01:21 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. Next update to share when available INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 42:24:21 Power Generator failure (Indeterminate) Head cylinder and gasket faulty. Spare not yet available, follow up is ongoing. More update will be provided 5/3/2020 10:00 AM INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 22:31:21 Power Generator failure (Injection Pump Faulty) Faulty Injection Pump. Request already approved. Follow up is ongoing. More update will be provided 5/3/2020 10:00 AM INC370467 HDO410 GRAND BOIS Ouest Ericsson 2G C Talkpool 5/2/2020 8:55 13:36:21 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDO370. INC370467 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/2/2020 8:55 13:36:21 Transmission Transmission (RAU failure) RAU is faulty on site , a new spare is requested for replacement . ETR not yet available INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 13:09:21 Power Generator Failure (Engine broken) Talkpool break down the genset , ETR to be provided INC370673 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/2/2020 9:56 12:35:21 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC370618 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 5/2/2020 13:54 8:37:21 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/2/2020 at 5:00 PM. ETR will be provided. INC370596 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 5/2/2020 14:18 8:13:21 Power Power Failure (Indeterminate) Site remains down after refueling, power team is aware, ETA not yet provided. INC370740 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/2/2020 17:58 4:33:21 Power Power Failure (Indeterminate) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC370676 HDN230 NAN_CHAMPS Nord Ericsson 3G B Talkpool 5/2/2020 18:40 3:51:21 Transmission Transmission (Indeterminate) Talkpool is not manage his Team to reach the site INC370650 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 18:43 3:48:21 Power Generator failure (Indeterminate) HPU is in a cage, the team does not have the key. Follow up is ongoing. INC370667 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 19:20 3:11:21 Power Generator failure (Indeterminate) ETA 9:30 PM expired. Update is expected from talkpool INC370667 HDO577 FAUSTIN_1ER Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 5/2/2020 19:20 3:11:21 Dependent Affected by the power issue at the main site Affected by HDO670 INC370670 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/2/2020 19:48 2:43:21 Power Generator failure (Indeterminate) Team refuse to go on site at night , They will reach the site 5/3/2020 ,ETA 7:00AM INC370759 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 19:49 2:42:21 Power Generator failure (Indeterminate) Team is informed. ETA 10:30 PM INC370765 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 5/2/2020 20:20 2:11:21 Power Power Failure (Solar System failure) Solar site, Back up genset is out of fuel, follow up is ongoing. INC370765 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 5/2/2020 20:20 2:11:21 Dependent Affected by the power issue at the main site Affected by HDO413 INC370770 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 5/2/2020 20:28 2:03:21 Power Power Failure (Indeterminate) Back up genset is out of fuel, team will reach site 5/3/2020 ETR to be provided. INC370772 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 20:31 2:00:21 Power Generator failure (Indeterminate) Team is informed. ETA 11:18 PM INC370679 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 20:38 1:53:21 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC370680 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G C Talkpool 5/2/2020 20:52 1:39:21 Power Power Failure (Indeterminate) Team is aware, ETA 11:PM. INC370675 HGA005 FOND_DES_NEGRES Nippes Ericsson 3G+LTE A Talkpool 5/2/2020 20:52 1:39:21 Transmission Transmission (Indeterminate) Team is working on site. INC370681 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 5/2/2020 20:52 1:39:21 Power Generator failure (Indeterminate) Site located in red zone , Team will reach the site 5/3/2020 ,ETA 7:00AM INC370681 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 5/2/2020 20:52 1:39:21 Dependent Affected by the power issue at the main site Attached to HDC167 INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 1:11:21 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370779 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 21:29 1:02:21 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC370777 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 21:32 0:59:21 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC370777 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/2/2020 21:32 0:59:21 Dependent Affected by the power issue at the main site Affected by HDO511 INC370780 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/2/2020 21:44 0:47:21 Power Generator failure (Indeterminate) Team refuse to go on site at night , They will reach the site 5/3/2020 ,ETA 7:00AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 2 22:26:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 3 May 2020 04:26:13 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 5 8 8 7 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 2 1 0 16 ZTE 3 3 1 0 3 Huawei 9 9 9 2 9 Network 27 14 11 2 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 1 0 1 3 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 82:23:27 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 52:53:27 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. Next update to share when available INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 44:16:27 Power Generator failure (Indeterminate) Head cylinder and gasket faulty. Spare not yet available, follow up is ongoing. More update will be provided 5/3/2020 10:00 AM INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 24:23:27 Power Generator failure (Injection Pump Faulty) Faulty Injection Pump. Request already approved. Follow up is ongoing. More update will be provided 5/3/2020 10:00 AM INC370467 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/2/2020 8:55 15:28:27 Transmission Transmission (RAU failure) RAU is faulty on site , INC370467 HDO410 GRAND BOIS Ouest Ericsson 2G C Talkpool 5/2/2020 8:55 15:28:27 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDO370. INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 15:01:27 Power Generator Failure (Engine broken) Talkpool break down the genset , ETR to be provided INC370673 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/2/2020 9:56 14:27:27 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC370618 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 5/2/2020 13:54 10:29:27 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/2/2020 at 5:00 PM. ETR will be provided. INC370740 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/2/2020 17:58 6:25:27 Power Power Failure (Indeterminate) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC370650 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 18:43 5:40:27 Power Generator failure (Indeterminate) HPU is in a cage, the team does not have the key. Follow up is ongoing. INC370670 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/2/2020 19:48 4:35:27 Power Generator failure (Indeterminate) Team refuse to go on site at night , They will reach the site 5/3/2020 ,ETA 7:00AM INC370759 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 19:49 4:34:27 Power Generator failure (Indeterminate) Team unreachable. Talkpool is not able to provided update INC370765 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 5/2/2020 20:20 4:03:27 Power Power Failure (Solar System failure) Solar site, team is on site for genset swapping. INC370765 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 5/2/2020 20:20 4:03:27 Dependent Affected by the power issue at the main site Affected by HDO413 INC370770 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 5/2/2020 20:28 3:55:27 Power Power Failure (Indeterminate) Back up genset is out of fuel, team will reach site 5/3/2020 ETR to be provided. INC370772 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 20:31 3:52:27 Power Generator failure (Indeterminate) Team unreachable. Talkpool is not able to provided update INC370681 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 5/2/2020 20:52 3:31:27 Power Generator failure (Indeterminate) Site located in red zone , Team will reach the site 5/3/2020 ,ETA 7:00AM INC370681 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 5/2/2020 20:52 3:31:27 Dependent Affected by the power issue at the main site Attached to HDC167 INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 3:03:27 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370779 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 21:29 2:54:27 Power Generator failure (Indeterminate) Team is waiting for access INC370780 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/2/2020 21:44 2:39:27 Power Generator failure (Indeterminate) Team refuse to go on site at night , They will reach the site 5/3/2020 ,ETA 7:00AM INC370783 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/2/2020 22:12 2:11:27 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370788 HDO177 CIMETIERE_PAP Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 22:43 1:40:27 Power Generator failure (Indeterminate) Unsafe area. Team will check the site tomorrow at 7:00 am INC370790 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 23:05 1:18:27 Power Generator failure (Indeterminate) Team is informed. ETA 1:24 PM INC370789 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G C Talkpool 5/2/2020 23:12 1:11:27 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. INC370793 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 5/2/2020 23:48 0:35:27 Power Generator failure (Indeterminate) Team is informed , ETA not yet available INC370797 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 23:49 0:34:27 Power Generator failure (Indeterminate) Team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 2 22:31:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 3 May 2020 04:31:00 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 474:27:20 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 474:27:20 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 225:38:20 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 225:38:20 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC370633 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 111:01:20 RBS RBS Fault (RUS failure) Faulty RUS01B5 need to be replaced. Spare not yet available. INC370633 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 111:01:20 RBS RBS Fault (RUS failure) Faulty RUS01B5 need to be replaced. Spare not yet available. INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 51:57:20 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. Next update to share when available INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 51:57:20 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. Next update to share when available INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 51:34:20 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 51:34:20 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370143 HDS016 LOCADIE Ouest Ericsson 2G C Talkpool 5/1/2020 20:22 28:07:20 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare requested not yet available. INC370143 HDS016 LOCADIE Ouest Ericsson 2G C Talkpool 5/1/2020 20:22 28:07:20 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare requested not yet available. INC370596 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 5/2/2020 14:18 10:11:20 Fuel Generator failure (Fuel issue) Fuel team is informed since (5/2/2020) at 4:00 PM. ETA: 08:00PM expired more update is expected from team. INC370596 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 5/2/2020 14:18 10:11:20 Fuel Generator failure (Fuel issue) Fuel team is informed since (5/2/2020) at 4:00 PM. ETA: 08:00PM expired more update is expected from team. INC370770 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 5/2/2020 20:28 4:01:20 Power Power Failure (Indeterminate) Team is aware, ETA not yet provided. INC370770 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 5/2/2020 20:28 4:01:20 Power Power Failure (Indeterminate) Team is aware, ETA not yet provided. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 2 23:24:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 3 May 2020 05:24:07 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 4 9 10 9 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 3 1 0 19 ZTE 3 3 1 0 3 Huawei 10 10 10 2 10 Network 31 16 12 2 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 1 0 1 5 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 83:21:37 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 53:51:37 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. Next update to share when available INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 45:14:37 Power Generator failure (Indeterminate) Head cylinder and gasket faulty. Spare not yet available, follow up is ongoing. More update will be provided 5/3/2020 10:00 AM INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 25:21:37 Power Generator failure (Injection Pump Faulty) Faulty Injection Pump. Request already approved. Follow up is ongoing. More update will be provided 5/3/2020 10:00 AM INC370467 HDO410 GRAND BOIS Ouest Ericsson 2G C Talkpool 5/2/2020 8:55 16:26:37 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDO370. INC370467 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/2/2020 8:55 16:26:37 Transmission Transmission (RAU failure) RAU is faulty on site , INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 15:59:37 Power Generator Failure (Engine broken) Talkpool break down the genset , ETR to be provided INC370673 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/2/2020 9:56 15:25:37 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC370618 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 5/2/2020 13:54 11:27:37 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/2/2020 at 5:00 PM. ETR will be provided. INC370740 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/2/2020 17:58 7:23:37 Power Power Failure (Indeterminate) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC370650 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 18:43 6:38:37 Power Generator failure (Indeterminate) HPU is in a cage, the team does not have the key. Follow up is ongoing. INC370670 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/2/2020 19:48 5:33:37 Power Generator failure (Indeterminate) Team refuse to go on site at night , They will reach the site 5/3/2020 ,ETA 7:00AM INC370759 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 19:49 5:32:37 Power Generator failure (Indeterminate) Team unreachable. Talkpool is not able to provided update INC370765 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 5/2/2020 20:20 5:01:37 Power Power Failure (Solar System failure) Solar site, team is on site for genset swapping. INC370765 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 5/2/2020 20:20 5:01:37 Dependent Affected by the power issue at the main site Affected by HDO413 INC370770 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 5/2/2020 20:28 4:53:37 Power Power Failure (Indeterminate) Back up genset is out of fuel, team will reach site 5/3/2020 ETR to be provided. INC370772 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 20:31 4:50:37 Power Generator failure (Indeterminate) Team unreachable. Talkpool is not able to provided update INC370681 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 5/2/2020 20:52 4:29:37 Power Generator failure (Indeterminate) Site located in red zone , Team will reach the site 5/3/2020 ,ETA 7:00AM INC370681 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 5/2/2020 20:52 4:29:37 Dependent Affected by the power issue at the main site Attached to HDC167 INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 4:01:37 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370779 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 21:29 3:52:37 Power Generator failure (Indeterminate) Access issue. Watchman unreachable. Inspector is informed, Follow up is ongoing INC370780 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/2/2020 21:44 3:37:37 Power Generator failure (Indeterminate) Team refuse to go on site at night , They will reach the site 5/3/2020 ,ETA 7:00AM INC370783 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/2/2020 22:12 3:09:37 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370788 HDO177 CIMETIERE_PAP Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 22:43 2:38:37 Power Generator failure (Indeterminate) Unsafe area. Team will check the site tomorrow at 7:00 am INC370790 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 23:05 2:16:37 Power Generator failure (Indeterminate) Team unreachable. Talkpool is not able to provided update INC370789 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G C Talkpool 5/2/2020 23:12 2:09:37 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. INC370793 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 5/2/2020 23:48 1:33:37 Power Generator failure (Indeterminate) Team refuse to go on site at night , They will reach the site 5/3/2020 ,ETA 7:00AM INC370798 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 5/3/2020 0:00 1:21:37 Power Generator failure (Indeterminate) Team is informed , ETA not yet available INC370800 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 0:01 1:20:37 Power Generator failure (Indeterminate) Team is waiting for access INC370800 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/3/2020 0:01 1:20:37 Dependent Affected by the power issue at the main site Affected by HDO511 INC370695 HDC274 ESTERE Artibonite Ericsson 2G+3G C Talkpool 5/3/2020 0:48 0:33:37 Power Generator failure (Indeterminate) Team is informed , ETA not yet available INC370695 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 5/3/2020 0:48 0:33:37 Dependent Affected by the power issue at the main site Attached to HDC274 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 3 01:33:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 3 May 2020 07:33:33 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 4 9 6 10 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 2 1 0 17 ZTE 3 3 1 0 3 Huawei 9 9 9 2 9 Network 28 14 11 2 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 1 0 1 2 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 85:31:53 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 56:01:53 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. Next update to share when available INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 47:24:53 Power Generator failure (Indeterminate) Head cylinder and gasket faulty. Spare not yet available, follow up is ongoing. More update will be provided 5/3/2020 10:00 AM INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 27:31:53 Power Generator failure (Injection Pump Faulty) Faulty Injection Pump. Request already approved. Follow up is ongoing. More update will be provided 5/3/2020 10:00 AM INC370467 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/2/2020 8:55 18:36:53 Transmission Transmission (RAU failure) RAU is faulty on site , a new spare is requested for replacement . ETR not yet available INC370467 HDO410 GRAND BOIS Ouest Ericsson 2G C Talkpool 5/2/2020 8:55 18:36:53 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDO370. INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 18:09:53 Power Generator Failure (Engine broken) Talkpool break down the genset , ETR to be provided INC370673 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/2/2020 9:56 17:35:53 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC370618 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 5/2/2020 13:54 13:37:53 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/2/2020 at 5:00 PM. ETR will be provided. INC370740 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/2/2020 17:58 9:33:53 Power Power Failure (Indeterminate) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC370650 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 18:43 8:48:53 Power Generator failure (Indeterminate) HPU is in a cage, the team does not have the key. Follow up is ongoing. INC370670 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/2/2020 19:48 7:43:53 Power Generator failure (Indeterminate) Team refuse to go on site at night , They will reach the site 5/3/2020 ,ETA 7:00AM INC370759 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 19:49 7:42:53 Power Generator failure (Indeterminate) Team unreachable. Talkpool is not able to provided update INC370770 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 5/2/2020 20:28 7:03:53 Power Power Failure (Indeterminate) Back up genset is out of fuel, team will reach site 5/3/2020 ETR to be provided. INC370772 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 20:31 7:00:53 Power Generator failure (Indeterminate) Team unreachable. Talkpool is not able to provided update INC370681 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 5/2/2020 20:52 6:39:53 Power Generator failure (Indeterminate) Site located in red zone , Team will reach the site 5/3/2020 ,ETA 7:00AM INC370681 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 5/2/2020 20:52 6:39:53 Dependent Affected by the power issue at the main site Attached to HDC167 INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 6:11:53 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370779 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 21:29 6:02:53 Power Generator failure (Indeterminate) Access issue. Wachman unreachable. Inspector is informed, Flollow up is ongoing INC370780 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/2/2020 21:44 5:47:53 Power Generator failure (Indeterminate) Team refuse to go on site at night , They will reach the site 5/3/2020 ,ETA 7:00AM INC370783 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/2/2020 22:12 5:19:53 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370788 HDO177 CIMETIERE_PAP Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 22:43 4:48:53 Power Generator failure (Indeterminate) Unsafe area. Team will check the site at 7:00 am INC370790 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 23:05 4:26:53 Power Generator failure (Indeterminate) Team unreachable. Talkpool is not able to provided update INC370789 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G C Talkpool 5/2/2020 23:12 4:19:53 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. INC370793 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 5/2/2020 23:48 3:43:53 Power Generator failure (Indeterminate) Team refuse to go on site at night , They will reach the site 5/3/2020 ,ETA 7:00AM INC370798 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 5/3/2020 0:00 3:31:53 Power Generator failure (Indeterminate) Team refuse to go on site at night , They will reach the site 5/3/2020 ,ETA 7:00AM INC370807 HDO444 GALETTE DROUILLARD Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 1:00 2:31:53 Power Generator failure (Indeterminate) Team is waiting for access INC370806 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/3/2020 1:08 2:23:53 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370808 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/3/2020 1:24 2:07:53 Power Generator failure (Indeterminate) Team is informed , ETA 5:30AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 3 01:39:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 3 May 2020 07:39:20 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3643:18:20 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 477:36:20 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 228:47:20 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 174:53:20 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part not yet available INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 161:23:20 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare part not yet available. ETR to be provided INC370633 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 114:10:20 RBS RBS Fault (RUS failure) Faulty RUS01B5 need to be replaced. Spare not yet available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 91:36:20 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 83:40:20 RBS RBS Fault (AMM failure) Faulty AMM. The magazine is not yet available for replacement. A request will be made regarding this. ETR to be provided INC369638 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/30/2020 12:31 63:07:20 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare part not yet available INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 55:06:20 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. Next update to share when available INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 54:43:20 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370112 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/1/2020 8:50 42:48:20 RBS RBS Fault (RUS failure) Faulty RUS01B5, Spare need to be replaced. INC370387 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/2/2020 3:52 23:46:20 Power Power Failure (Solar System failure) Solar site , sector will be up with solar power INC370770 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 5/2/2020 20:28 7:10:20 Power Power Failure (Indeterminate) Back up genset is out of fuel, team will reach site 5/3/2020 ETR to be provided. INC370675 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A Talkpool 5/2/2020 20:52 6:46:20 RBS RBS Fault (RUS failure) Faulty RUS01B8 for 900MHz and RRUS12B5 for 3G and LTE need to be replaced. Spare not yet available. INC370792 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 5/2/2020 23:44 3:54:20 RBS RBS Fault (Indeterminate) Talkpool is not manage his Team to reach the site INC370699 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 5/3/2020 1:55 1:43:20 RBS RBS Fault (Indeterminate) Team is informed , ETA 6:30AM Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 3 02:26:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 3 May 2020 08:26:46 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 3 11 6 13 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 2 1 0 20 ZTE 3 3 1 0 3 Huawei 10 10 10 2 10 Network 32 15 12 2 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 1 0 1 2 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 86:25:15 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 56:55:15 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. Next update to share when available INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 48:18:15 Power Generator failure (Indeterminate) Head cylinder and gasket faulty. Spare not yet available, follow up is ongoing. More update will be provided 5/3/2020 10:00 AM INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 28:25:15 Power Generator failure (Injection Pump Faulty) Faulty Injection Pump. Request already approved. Follow up is ongoing. More update will be provided 5/3/2020 10:00 AM INC370467 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/2/2020 8:55 19:30:15 Transmission Transmission (RAU failure) RAU is faulty on site , a new spare is requested for replacement . ETR not yet available INC370467 HDO410 GRAND BOIS Ouest Ericsson 2G C Talkpool 5/2/2020 8:55 19:30:15 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDO370. INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 19:03:15 Power Generator Failure (Engine broken) Talkpool break down the genset , ETR to be provided INC370673 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/2/2020 9:56 18:29:15 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC370618 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 5/2/2020 13:54 14:31:15 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/2/2020 at 5:00 PM. ETR will be provided. INC370740 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/2/2020 17:58 10:27:15 Power Power Failure (Indeterminate) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC370650 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 18:43 9:42:15 Power Generator failure (Indeterminate) HPU is in a cage, the team does not have the key. Follow up is ongoing. INC370670 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/2/2020 19:48 8:37:15 Power Generator failure (Indeterminate) Team refuse to go on site at night , They will reach the site 5/3/2020 ,ETA 7:00AM INC370770 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 5/2/2020 20:28 7:57:15 Power Power Failure (Indeterminate) Back up genset is out of fuel, team will reach site 5/3/2020 ETR to be provided. INC370772 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 20:31 7:54:15 Power Generator failure (Indeterminate) Team unreachable. Talkpool is not able to provided update INC370681 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 5/2/2020 20:52 7:33:15 Power Generator failure (Indeterminate) Site located in red zone , Team will reach the site 5/3/2020 ,ETA 7:00AM INC370681 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 5/2/2020 20:52 7:33:15 Dependent Affected by the power issue at the main site Attached to HDC167 INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 7:05:15 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370779 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 21:29 6:56:15 Power Generator failure (Indeterminate) Access issue. Watchman unreachable. Inspector is informed, Follow up is ongoing INC370780 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/2/2020 21:44 6:41:15 Power Generator failure (Indeterminate) Team refuse to go on site at night , They will reach the site 5/3/2020 ,ETA 7:00AM INC370783 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/2/2020 22:12 6:13:15 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370788 HDO177 CIMETIERE_PAP Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 22:43 5:42:15 Power Generator failure (Indeterminate) Unsafe area (Red zone). Team will check the site at 7:00 am INC370790 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 23:05 5:20:15 Power Generator failure (Indeterminate) Team is informed. ETA 5:12 AM INC370789 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G C Talkpool 5/2/2020 23:12 5:13:15 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. INC370793 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 5/2/2020 23:48 4:37:15 Power Generator failure (Indeterminate) Team refuse to go on site at night , They will reach the site 5/3/2020 ,ETA 7:00AM INC370798 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 5/3/2020 0:00 4:25:15 Power Generator failure (Indeterminate) Team refuse to go on site at night , They will reach the site 5/3/2020 ,ETA 7:00AM INC370807 HDO444 GALETTE DROUILLARD Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 1:00 3:25:15 Power Generator failure (Indeterminate) Team is informed. ETA 4:18 AM INC370806 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/3/2020 1:08 3:17:15 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370808 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/3/2020 1:24 3:01:15 Power Generator failure (Indeterminate) Team is informed , ETA 5:30AM INC370647 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 2:14 2:11:15 Power Generator failure (Indeterminate) It is not safe to reach for now. Gun shots in the area. ETA not yet available INC370815 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/3/2020 3:10 1:15:15 Power Generator failure (Indeterminate) Team is informed , ETA not yet available INC370905 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 3:15 1:10:15 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC370817 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/3/2020 3:30 0:55:15 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D Talkpool 5/3/2020 3:40 0:45:15 Power Generator failure (Indeterminate) Team is informed , ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 3 04:21:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 3 May 2020 10:21:53 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3645:58:11 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 480:16:11 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 231:27:11 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 177:33:11 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare collected and will sent to the region today. ETR to be provided INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 164:03:11 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare has been requested but not collected yet. ETR to be provided INC370633 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 116:50:11 RBS RBS Fault (RUS failure) Faulty RUS01B5 need to be replaced. Spare not yet available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 94:16:11 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH digicel doesn't have it available. ETR not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 86:20:11 RBS RBS Fault ( DUG chassis failure) Faulty DUG chassis. Spare has been requested but not collected yet. ETR to be provided INC369638 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/30/2020 12:31 65:47:11 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare collected and sent to the region. ETR 10:00 am INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 57:46:11 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. Next update to share when available INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 57:23:11 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370112 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/1/2020 8:50 45:28:11 RBS RBS Fault (RUS failure) Faulty RRUS01B5, Spare need to be replaced. INC370387 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/2/2020 3:52 26:26:11 Power Power Failure (Solar System failure) Solar site , sector will be up with solar power INC370770 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 5/2/2020 20:28 9:50:11 Power Power Failure (Indeterminate) Back up genset is out of fuel, team will reach site 5/3/2020 ETR to be provided. INC370675 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A Talkpool 5/2/2020 20:52 9:26:11 RBS RBS Fault (RUS failure) Faulty RUS01B8 for 900MHz and RRUS12B5 for 3G and LTE need to be replaced. Spare not yet available. INC370792 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 5/2/2020 23:44 6:34:11 RBS RBS Fault (Indeterminate) Talkpool is not manage his Team to reach the site INC370699 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 5/3/2020 1:55 4:23:11 RBS RBS Fault (Indeterminate) Team is informed , ETA 6:30AM Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 3 05:08:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 3 May 2020 11:08:38 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 3rd, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 3rd, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 89:00:53 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 59:30:53 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. Next update to share when available INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 50:53:53 Power Generator failure (Indeterminate) Head cylinder and gasket faulty. Spare not yet available, follow up is ongoing. More update will be provided 5/3/2020 10:00 AM INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 0:00 31:00:53 Power Generator failure (Injection Pump Faulty) Faulty Injection Pump. Request already approved. Follow up is ongoing. More update will be provided 5/3/2020 10:00 AM INC370467 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/2/2020 8:55 22:05:53 Transmission Transmission (RAU failure) RAU is faulty on site , a new spare is requested for replacement . ETR not yet available INC370467 HDO410 GRAND BOIS Ouest Ericsson 2G C Talkpool 5/2/2020 8:55 22:05:53 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDO370. INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 21:38:53 Power Generator Failure (Engine broken) Talkpool break down the genset , ETR to be provided INC370673 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/2/2020 9:56 21:04:53 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC370618 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 5/2/2020 13:54 17:06:53 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/2/2020 at 5:00 PM. ETR will be provided. INC370740 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/2/2020 17:58 13:02:53 Power Power Failure (Indeterminate) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC370650 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 18:43 12:17:53 Power Generator failure (Indeterminate) HPU is in a cage, the team does not have the key. Follow up is ongoing. INC370670 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/2/2020 19:48 11:12:53 Power Generator failure (Indeterminate) Team refuse to go on site at night , They will reach the site 5/3/2020 ,ETA 7:00AM INC370770 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 5/2/2020 20:28 10:32:53 Power Power Failure (Indeterminate) Back up genset is out of fuel, team will reach site 5/3/2020 ETR to be provided. INC370772 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 20:31 10:29:53 Power Generator failure (Indeterminate) Team unreachable. Another team is informed. ETA not yet available INC370681 HDC167 CARENAGE Artibonite Ericsson 2G D O&M FUEL 5/2/2020 20:52 10:08:53 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/3/2020 , 6:17 AM , ETR to be provide by them INC370681 HDC174 NAN FORT Artibonite Ericsson 2G D O&M FUEL 5/2/2020 20:52 10:08:53 Dependent Affected by the fuel issue at the main site Attached to HDC167 INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 9:40:53 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370779 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 21:29 9:31:53 Power Generator failure (Indeterminate) Talkpool refuse to provide update INC370780 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/2/2020 21:44 9:16:53 Power Generator failure (Indeterminate) Team refuse to go on site at night , They will reach the site 5/3/2020 ,ETA 7:00AM INC370783 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/2/2020 22:12 8:48:53 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370788 HDO177 CIMETIERE_PAP Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 22:43 8:17:53 Power Generator failure (Indeterminate) Unsafe area (Red zone). Team will check the site at 7:00 am INC370789 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G C Talkpool 5/2/2020 23:12 7:48:53 Power Power Failure (Indeterminate) Team is working on site. INC370793 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 5/2/2020 23:48 7:12:53 Power Generator failure (Indeterminate) Team refuse to go on site at night , They will reach the site 5/3/2020 ,ETA 7:00AM INC370798 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 5/3/2020 0:00 7:00:53 Power Generator failure (Indeterminate) Team refuse to go on site at night , They will reach the site 5/3/2020 ,ETA 7:00AM INC370807 HDO444 GALETTE DROUILLARD Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 1:00 6:00:53 Power Generator failure (Indeterminate) ETA 6:30 AM expired. Update is expected from talkpool. INC370806 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/3/2020 1:08 5:52:53 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370808 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/3/2020 1:24 5:36:53 Power Generator failure (Indeterminate) Team on site waiting for access INC370647 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 2:14 4:46:53 Power Generator failure (Indeterminate) It is not safe to reach for now. Gun shots in the area. ETA not yet available INC370815 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/3/2020 3:10 3:50:53 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370905 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 3:15 3:45:53 Power Generator failure (Indeterminate) Team is working on the site INC370817 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/3/2020 3:30 3:30:53 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370817 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/3/2020 3:30 3:30:53 Dependent Affected by the power issue at the main site Attached to HDC360 INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D Talkpool 5/3/2020 3:40 3:20:53 Power Generator failure (Indeterminate) Team is informed , ETA 7:00AM INC370908 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/3/2020 4:22 2:38:53 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370907 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 5/3/2020 4:28 2:32:53 Power Power Failure (Indeterminate) Team is waiting for access. INC370910 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/3/2020 4:36 2:24:53 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370819 HDS143 MERENCY Sud Ericsson 2G C Talkpool 5/3/2020 5:32 1:28:53 Power Power Failure (Indeterminate) Team is aware ETA 7:15AM. INC370824 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 6:15 0:45:53 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC370790 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 5/3/2020 6:32 0:28:53 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/3/2020 at 6:09 AM. ETR will be provided. INC370921 HDO599 PERNIER_IMP_GRACIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 6:33 0:27:53 Power Generator failure (Indeterminate) Team is informed. ETA not yet available Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3646:40:53 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 480:58:53 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 232:09:53 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 178:15:53 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare collected and will sent to the region today. ETR to be provided INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 164:45:53 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare has been requested but not collected yet. ETR to be provided INC370633 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 117:32:53 RBS RBS Fault (RUS failure) Faulty RUS01B5 need to be replaced. Spare not yet available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 94:58:53 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH digicel doesn't have it available. ETR not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 87:02:53 RBS RBS Fault ( DUG chassis failure) Faulty DUG chassis. Spare has been requested but not collected yet. ETR to be provided INC369638 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/30/2020 12:31 66:29:53 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare collected and sent to the region. ETR 10:00 am INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 58:28:53 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. Next update to share when available INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 58:05:53 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370112 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/1/2020 8:50 46:10:53 RBS RBS Fault (RUS failure) Faulty RRUS01B5, Spare need to be replaced. INC370387 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/2/2020 3:52 27:08:53 Power Power Failure (Solar System failure) Solar site , sector will be up with solar power INC370770 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 5/2/2020 20:28 10:32:53 Power Power Failure (Indeterminate) Back up genset is out of fuel, team will reach site 5/3/2020 ETR to be provided. INC370675 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A Talkpool 5/2/2020 20:52 10:08:53 RBS RBS Fault (RUS failure) Faulty RUS01B8 for 900MHz and RRUS12B5 for 3G and LTE need to be replaced. Spare not yet available. INC370792 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 5/2/2020 23:44 7:16:53 RBS RBS Fault (Indeterminate) Talkpool is not manage his Team to reach the site INC370699 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 5/3/2020 1:55 5:05:53 RBS RBS Fault (Indeterminate) ETA expired , new ETA not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC370227 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G C Talkpool 5/1/2020 16:14 5/2/2020 19:14 27:00:00 4:00:00 Not Compliant Transmission Transmission (RAU failure) RAU Faulty Spare RAU has been replaced INC370710 HDC363 NOYAU Centre Ericsson 2G D Talkpool 5/2/2020 15:12 5/2/2020 19:12 4:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) indeterminate ok RCA and resolution details still pending form contractor INC370729 HDC212 DOMOND Centre Ericsson 2G C Talkpool 5/2/2020 16:26 5/2/2020 20:26 4:00:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery Failure ok 1/2 gallon of water added and genset restated with another battery INC370729 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 5/2/2020 16:26 5/2/2020 20:26 4:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC212 Cascaded Back in the air with the main site INC370755 HDN103 LA_POINTE Nord-Ouest Ericsson 2G+3G A Talkpool 5/2/2020 19:02 5/2/2020 21:10 2:08:00 4:00:00 Compliant Power Generator failure (Indeterminate) Fail to start due to Alarm ECU data fail ok Reset the the alarm and restart on auto INC370755 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 5/2/2020 19:02 5/2/2020 21:10 2:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN103 Cascaded Back in the air with the main site INC370755 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 5/2/2020 19:02 5/2/2020 21:10 2:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN103 Cascaded Back in the air with the main site INC370755 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 5/2/2020 19:02 5/2/2020 21:10 2:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN103 Cascaded Back in the air with the main site INC370755 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/2/2020 19:02 5/2/2020 21:10 2:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN103 Cascaded Back in the air with the main site INC370755 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/2/2020 19:02 5/2/2020 21:10 2:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN103 Cascaded Back in the air with the main site INC370755 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 5/2/2020 19:02 5/2/2020 21:10 2:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN103 Cascaded Back in the air with the main site INC370755 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 5/2/2020 19:02 5/2/2020 21:10 2:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN103 Cascaded Back in the air with the main site INC370755 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 5/2/2020 19:02 5/2/2020 21:10 2:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN103 Cascaded Back in the air with the main site INC370755 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 5/2/2020 19:02 5/2/2020 21:10 2:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN103 Cascaded Back in the air with the main site INC370782 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 5/2/2020 21:00 5/2/2020 22:40 1:40:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate Ok Alarm clear by itslef INC370782 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 5/2/2020 21:00 5/2/2020 22:40 1:40:00 4:00:00 Compliant Dependent Generator failure (Indeterminate) Attached to HDO434 Cascaded Back in the air with the main site INC370676 HDN230 NAN_CHAMPS Nord Ericsson 3G B Talkpool 5/2/2020 18:40 5/2/2020 22:40 4:00:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate ok RCA and resolution details still pending form contractor INC366338 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 4/23/2020 5:15 5/3/2020 22:40 257:25:00 4:00:00 Not Compliant Power Transmission (Indeterminate) Engine loose compression Need to be justified Genset swapping has been made on site INC370695 HDC274 ESTERE Artibonite Ericsson 2G+3G C Talkpool 5/3/2020 0:48 5/3/2020 2:40 1:52:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate Ok Alarm clear by itslef INC370695 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 5/3/2020 0:48 5/3/2020 2:40 1:52:00 4:00:00 Compliant Dependent Generator failure (Indeterminate) Attached to HDC274 Cascaded Back in the air with the main site INC370498 HAIDS368 CHANTILY Sud ZTE 2G+3G C Talkpool 5/2/2020 11:38 5/2/2020 19:15 7:37:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate. Need to be justified 1/2 gal oil added an genset restarted. INC370654 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G C Talkpool 5/2/2020 17:08 5/2/2020 20:25 3:17:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. OK Rectifier Alarm has been reset by team. INC370596 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 5/2/2020 14:18 5/2/2020 23:30 9:12:00 4:00:00 Not Compliant Transmission Transmission (MMU failure) Faulty MMU Need to be justified MMU has been replaced. INC370680 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G C Talkpool 5/2/2020 20:52 5/2/2020 23:40 2:48:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. OK Site up without any intervention. INC370668 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G D Talkpool 5/2/2020 19:05 5/2/2020 20:11 1:06:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending OK RCA and resolution are pending from the contractor. INC370765 HDO413 FONDS DOUX Ouest Ericsson 2G C Talkpool 5/2/2020 20:20 5/3/2020 2:09 5:49:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate. OK Site up after genset swapping. INC370765 HDO418 MAROSE Ouest Ericsson 2G C Talkpool 5/2/2020 20:20 5/3/2020 2:09 5:49:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO413 Cascaded Back on air with the main site INC370697 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 5/3/2020 3:41 5/3/2020 4:56 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO236 Cascaded Back on air with the main site INC370697 HDS032 MEYER Sud-Est Ericsson 2G A Talkpool 5/3/2020 3:41 5/3/2020 4:56 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO236 Cascaded Back on air with the main site INC370697 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 5/3/2020 3:41 5/3/2020 4:56 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO236 Cascaded Back on air with the main site INC370716 HAIDO187 TRIANO_PEGUY VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 18:01 5/2/2020 20:19 2:18:00 4:00:00 Compliant Power Generator failure (Low Voltage) Low Voltage due to battery discharged OK All breakers have been reset and genset restarted on auto mode. INC370667 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 19:20 5/2/2020 20:14 0:54:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to rear and front seal OK 1/2 gal. of oil added INC370667 HDO577 FAUSTIN_1ER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 19:20 5/2/2020 20:14 0:54:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO670 Cascaded Back up with the main site INC370777 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 21:32 5/2/2020 23:16 1:44:00 4:00:00 Compliant Power Generator failure (Indeterminate) Over voltage alarm Ok Reset all breakers and restart the genset INC370777 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/2/2020 21:32 5/2/2020 23:16 1:44:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded Back up with the main site INC370679 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 20:38 5/3/2020 1:23 4:45:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate. Need to be justified Cable terminal battery tight/restart genset. INC370800 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 0:01 5/3/2020 1:36 1:35:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Huawei breaker tripped Ok Team has reset the Huawei breaker INC370800 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/3/2020 0:01 5/3/2020 1:36 1:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded Back up with the main site INC370800 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 23:49 5/3/2020 2:16 2:27:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Ok Resolution is expected from team INC370759 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 19:49 5/3/2020 4:32 8:43:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution is expected from team INC370790 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 23:05 5/3/2020 4:53 5:48:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution is expected from team INC370790 HDO236 MALIQUE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 3:41 5/3/2020 4:56 1:15:00 4:00:00 Compliant Power Generator failure (Battery Failure) Battery faulty Need to be justified Battery needs to be changed. INC370697 HAIDO131 MEYOTTE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 3:41 5/3/2020 4:56 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO236 Cascaded Back up with the main site INC370697 HAIDO523 DOCO_PERNIER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 3:41 5/3/2020 4:56 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO236 Cascaded Back up with the main site INC370697 HDO596 DIEGUE_COTA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 3:41 5/3/2020 4:56 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO236 Cascaded Back up with the main site Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC370734 HDC232 LEDIER Centre Ericsson 2G D Talkpool 5/2/2020 16:24 5/2/2020 18:40 2:16:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate ok RCA and resolution details still pending form contractor INC370580 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G A Talkpool 5/2/2020 17:00 5/2/2020 19:40 2:40:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate ok RCA and resolution details still pending form contractor INC370654 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 5/2/2020 17:08 5/2/2020 20:25 3:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO384 Cascaded Back on air with the main site INC370654 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 5/2/2020 17:08 5/2/2020 20:25 3:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO384 Cascaded Back on air with the main site INC370654 HGA035 CADIAC Nippes Ericsson 2G C Talkpool 5/2/2020 17:08 5/2/2020 20:25 3:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO384 Cascaded Back on air with the main site INC370654 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 5/2/2020 17:08 5/2/2020 20:25 3:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO384 Cascaded Back on air with the main site INC370654 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 5/2/2020 17:08 5/2/2020 20:25 3:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO384 Cascaded Back on air with the main site INC370596 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 5/2/2020 14:18 5/2/2020 23:30 9:12:00 4:00:00 Not Compliant Transmission Transmission (MMU failure) Faulty MMU Need to be justified MMU has been replaced. INC370143 HDS016 LOCADIE Ouest Ericsson 2G C Talkpool 5/1/2020 20:22 5/2/2020 22:40 26:18:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC370697 HDO360 SAINT_ETIENNE Ouest Ericsson 2G D Talkpool 5/3/2020 3:41 5/3/2020 4:56 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO236 Cascaded Back on air with the main site INC370697 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 5/3/2020 3:41 5/3/2020 4:56 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO236 Cascaded Back on air with the main site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 3 06:44:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 3 May 2020 12:44:31 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 1 16 6 16 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 2 1 0 23 ZTE 4 4 1 0 4 Huawei 12 11 11 1 12 Network 38 17 13 1 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 4 0 1 4 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 90:28:50 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 60:52:03 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. Next update to share when available INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 52:21:50 Power Generator failure (Indeterminate) Head cylinder and gasket faulty. Spare not yet available, follow up is ongoing. More update will be provided 5/3/2020 INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 32:28:50 Power Generator failure (Injection Pump Faulty) Faulty Injection Pump. Request already approved and will be collected on Monday (5/4/2020) in the morning INC370467 HDO410 GRAND BOIS Ouest Ericsson 2G C Talkpool 5/2/2020 8:55 23:27:16 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDO370. INC370467 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/2/2020 8:55 23:26:00 Transmission Transmission (RAU failure) RAU is faulty on site , a new spare is requested for replacement . ETR not yet available INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 22:58:06 Power Generator Failure (Engine broken) Talkpool break down the genset , ETR to be provided INC370673 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/2/2020 9:56 22:25:00 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC370618 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 5/2/2020 13:54 18:34:50 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/2/2020 at 5:00 PM. ETR will be provided. INC370650 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 18:43 13:45:50 Power Generator failure (Indeterminate) HPU is in a cage, the team does not have the key. Follow up is ongoing. INC370670 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/2/2020 19:48 12:33:00 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC370770 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 5/2/2020 20:28 11:54:14 Power Power Failure (Indeterminate) Back up genset is out of fuel, team will reach site 5/3/2020 ETR to be provided. INC370681 HDC167 CARENAGE Artibonite Ericsson 2G D O&M FUEL 5/2/2020 20:52 11:29:00 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/3/2020 , 6:17 AM , ETR to be provide by them INC370681 HDC174 NAN FORT Artibonite Ericsson 2G D O&M FUEL 5/2/2020 20:52 11:29:00 Dependent Affected by the fuel issue at the main site Attached to HDC167 INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 11:01:00 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370779 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 21:29 10:58:53 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:30 AM. INC370780 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/2/2020 21:44 10:37:00 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC370783 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/2/2020 22:12 10:09:00 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370788 HDO177 CIMETIERE_PAP Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 22:43 9:45:31 Power Generator failure (Indeterminate) Team is working on site. INC370793 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 5/2/2020 23:48 8:33:00 Power Generator failure (Indeterminate) Team is informed , ETA 7:30AM expired team requested 50 minutes more, new ETA 8:20 AM. INC370798 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 5/3/2020 0:00 8:21:00 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC370807 HDO444 GALETTE DROUILLARD Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 1:00 7:28:02 Power Generator failure (Indeterminate) Team is working on site. INC370806 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/3/2020 1:08 7:13:00 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370647 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 2:14 6:14:02 Power Generator failure (Indeterminate) It is not safe to reach for now. Gunshots in the area. ETA not yet available INC370815 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/3/2020 3:10 5:11:00 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370817 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/3/2020 3:30 4:51:00 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370817 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/3/2020 3:30 4:51:00 Dependent Affected by the power issue at the main site Attached to HDC360 INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D Talkpool 5/3/2020 3:40 4:41:00 Power Generator failure (Indeterminate) Team is informed , ETA 7:30AM expired team requested 50 minutes more, new ETA 8:20 AM. INC370910 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/3/2020 4:36 3:45:00 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370819 HDS143 MERENCY Sud Ericsson 2G C Talkpool 5/3/2020 5:32 2:50:16 Power Power Failure (Indeterminate) Team is on site INC370824 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 6:15 2:13:16 Power Generator failure (Indeterminate) Team is working on site. INC370790 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 5/3/2020 6:32 1:56:16 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/3/2020 at 6:09 AM. ETR will be provided. INC370921 HDO599 PERNIER_IMP_GRACIEN Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 5/3/2020 6:33 1:54:54 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/3/2020 at 8:05 AM. ETR will be provided. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 6:47 1:41:25 Power Generator failure (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC370923 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/3/2020 7:00 1:20:59 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370829 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G C Talkpool 5/3/2020 7:04 1:18:12 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:35h INC370829 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 5/3/2020 7:04 1:18:12 Dependent Affected by the power issue at the main site Affected by HDO384. INC370835 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G B Talkpool 5/3/2020 7:55 0:33:25 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:30 AM. INC370930 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/3/2020 7:54 0:27:53 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:10h Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 3 07:20:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 3 May 2020 13:20:13 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for:09:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370842 HAIDN029 TERRE MAIS Nord ZTE A Talkpool 5/3/20 8:14 0:45:32 Power Power Failure (Indeterminate) Team is aware, ETA:11:10 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 3 07:37:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 3 May 2020 13:37:26 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 8 10 6 12 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 3 1 0 18 ZTE 6 6 1 0 6 Huawei 12 11 11 2 12 Network 35 20 13 2 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 5 0 1 4 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 91:07:15 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C Talkpool 4/30/2020 19:30 61:37:57 Power Power (Sabotage) Site sabotaged, Battery starter stolen, capacitor burned. Next update to share when available INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 53:00:15 Power Generator failure (Indeterminate) Head cylinder and gasket faulty. Spare not yet available, follow up is ongoing. More update will be provided 5/3/2020 INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 33:07:15 Power Generator failure (Injection Pump Faulty) Faulty Injection Pump. Request already approved and will be collected on Monday (5/4/2020) in the morning INC370467 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/2/2020 8:55 24:32:16 Transmission Transmission (RAU failure) RAU is faulty on site , a new spare is requested for replacement . ETR not yet available INC370467 HDO410 GRAND BOIS Ouest Ericsson 2G C Talkpool 5/2/2020 8:55 24:13:10 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDO370. INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 24:04:22 Power Generator Failure (Engine broken) Talkpool break down the genset , ETR to be provided INC370618 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 5/2/2020 13:54 19:13:15 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/2/2020 at 5:00 PM. ETR will be provided. INC370650 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 18:43 14:24:15 Power Generator failure (Indeterminate) HPU is in a cage, the team does not have the key. Follow up is ongoing. INC370670 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/2/2020 19:48 13:39:16 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC370770 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 5/2/2020 20:28 12:40:08 Power Power Failure (Indeterminate) Back up genset is out of fuel, team will reach site 5/3/2020 ETR to be provided. INC370681 HDC167 CARENAGE Artibonite Ericsson 2G D O&M FUEL 5/2/2020 20:52 12:35:16 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/3/2020 , 6:17 AM , ETR to be provide by them INC370681 HDC174 NAN FORT Artibonite Ericsson 2G D O&M FUEL 5/2/2020 20:52 12:35:16 Dependent Affected by the fuel issue at the main site Attached to HDC167 INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 12:07:16 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370780 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/2/2020 21:44 11:43:16 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC370779 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 21:29 11:37:18 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:30 AM. INC370783 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/2/2020 22:12 11:15:16 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370798 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 5/3/2020 0:00 9:27:16 Power Generator failure (Indeterminate) Team is working on site. INC370647 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 2:14 6:52:27 Power Generator failure (Indeterminate) It is not safe to reach for now. Gunshots in the area. ETA not yet available INC370815 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/3/2020 3:10 6:17:16 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370817 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/3/2020 3:30 5:57:16 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370817 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/3/2020 3:30 5:57:16 Dependent Affected by the power issue at the main site Attached to HDC360 INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D Talkpool 5/3/2020 3:40 5:47:16 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 3:36:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. ETR to be provided. INC370790 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 5/3/2020 6:32 2:34:41 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/3/2020 at 6:09 AM. ETR will be provided. INC370921 HDO599 PERNIER_IMP_GRACIEN Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 5/3/2020 6:33 2:33:19 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/3/2020 at 8:05 AM. ETR will be provided. INC370923 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/3/2020 7:00 2:27:15 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 2:19:50 Power Generator failure (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC370933 HDO579 FORT_DIMANCHE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 7:53 1:13:50 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:30 AM. INC370930 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/3/2020 7:54 1:13:47 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:10h INC370835 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G A Talkpool 5/3/2020 7:55 1:11:50 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:30 AM. INC370836 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 5/3/2020 8:12 0:54:50 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:30 AM. INC370839 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 8:15 0:51:50 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:30 AM. INC370839 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/3/2020 8:15 0:51:50 Dependent Affected by the power issue at the main site Affected by HDO021 INC370935 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 5/3/2020 8:37 0:31:07 Power Power Failure (Indeterminate) Team has been dispatched. ETA to be provided INC370940 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 8:48 0:19:29 Power Power Failure (Indeterminate) Team has been dispatched. ETA to be provided Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 3 07:38:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 3 May 2020 13:38:53 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 09:00 AM. In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cell Sites out of Services Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3648:52:12 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 483:15:20 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 234:26:20 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 180:27:12 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare collected and will sent to the region today. ETR to be provided INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 166:57:12 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare has been requested but not collected yet. ETR to be provided INC370633 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 119:49:20 RBS RBS Fault (RUS failure) Faulty RUS01B5 need to be replaced. Spare not yet available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 97:10:12 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH digicel doesn't have it available. ETR not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 89:14:12 RBS RBS Fault ( DUG chassis failure) Faulty DUG chassis. Spare has been requested but not collected yet. ETR to be provided INC369638 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/30/2020 12:31 68:41:12 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare collected and sent to the region. ETR 10:00 AM INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 60:45:20 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. Next update to share when available INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 60:22:20 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370112 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/1/2020 8:50 48:22:12 RBS RBS Fault (RUS failure) Faulty RRUS01B5, Spare need to be replaced. INC370387 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/2/2020 3:52 29:20:11 Power Power Failure (Solar System failure) Solar site , sector will be up with solar power INC370770 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 5/2/2020 20:28 12:49:18 Power Power Failure (Indeterminate) Back up genset is out of fuel, team will reach site 5/3/2020 ETR to be provided. INC370675 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G A Talkpool 5/2/2020 20:52 12:25:18 RBS RBS Fault (RUS failure) Faulty RUS01B8 for 900MHz and RRUS12B5 for 3G need to be replaced. Spare not yet available. INC370792 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 5/2/2020 23:44 9:28:11 RBS RBS Fault (Indeterminate) Talkpool is not manage his Team to reach the site, ETA cannot provided yet INC370699 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 5/3/2020 1:55 7:17:11 RBS RBS Fault (Indeterminate) Team is on site INC370922 HDS015 LA_VOUTE Sud-Est Ericsson 2G C Talkpool 5/3/2020 6:52 2:25:19 Power Power Failure (Indeterminate) 1800mhz band is down. Team has been dispatched. ETA: 11:30h INC370834 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/3/2020 7:52 1:20:11 Power Power Failure (Indeterminate) Team is on site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Weby.Julnot at digicelgroup.com Sun May 3 09:31:10 2020 From: Weby.Julnot at digicelgroup.com (Weby Julnot) Date: Sun, 3 May 2020 15:31:10 +0000 Subject: [Rantt] Completion Report Request: Parts to replace(FAN, RSPand power supply) References: Message-ID: All, Power supply is replaced, see below comments. Chassis type: ASR-903 Slot Type State Insert time (ago) --------- ------------------- --------------------- ----------------- 0/3 A900-IMA8S ok 3d15h 0/4 A900-IMA8S ok 3d15h R0 A900-RSP2A-128 ok, active 3d15h F0 ok, active 3d15h P0 A900-PWR550-D ok 3d15h P1 A900-PWR550-D-E ok 00:11:44 P2 A903-FAN ok 00:00:22 Slot CPLD Version Firmware Version From: Weby Julnot Sent: Friday, May 1, 2020 3:56 PM To: Francois Boyer ; 'Jithin J Singh' ; Haiti Noc ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'david.vielot at tpmanagementsa.com' ; 'Gerry Bolante' Cc: 'Bernard Yacoub' ; Hai_Tech_Transmission ; Shamir Stephane Supreme ; Jean A. Chery ; Eng Teck Ng ; Maquingson Maignan Subject: RE: Completion Report Request: Parts to replace(FAN,RSPand power supply) Hello Jithin, All parts are replaced at HDO063. HDO063#show pla Chassis type: ASR-903 Slot Type State Insert time (ago) --------- ------------------- --------------------- ----------------- 0/3 A900-IMA8S ok 00:12:45 0/4 A900-IMA8S ok 00:12:46 R0 A903-RSP1A-55 ok, active 00:15:15 R1 A903-RSP1A-55 ok, standby 00:15:15 F0 ok, active 00:15:15 F1 ok, standby 00:15:15 P0 A900-PWR550-D ok 00:14:28 P1 A900-PWR550-D ok 00:14:25 P2 A903-FAN ok 00:14:21 From: Weby Julnot Sent: Friday, May 1, 2020 2:07 PM To: Francois Boyer >; 'Jithin J Singh' >; Haiti Noc >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'david.vielot at tpmanagementsa.com' >; 'Gerry Bolante' > Cc: 'Bernard Yacoub' >; Hai_Tech_Transmission >; Shamir Stephane Supreme >; Jean A. Chery >; Eng Teck Ng >; Maquingson Maignan > Subject: RE: Completion Report Request: Parts to replace(FAN,RSPand power supply) Hello Jithin, Power supply is replaced at HDO048, ask team to provide faulty one to Noc. Chassis type: ASR-903 Slot Type State Insert time (ago) --------- ------------------- --------------------- ----------------- 0/0 A900-IMA8S ok 6w5d 0/1 A900-IMA2Z ok 6w5d R0 A900-RSP2A-128 ok, active 6w5d R1 A900-RSP2A-128 ok, standby 6w5d F0 ok, active 6w5d F1 ok, standby 6w5d P0 A900-PWR550-D-E ok 6w5d P1 A900-PWR550-D-E ok 00:23:20 P2 A903-FAN-E ok 6w5d From: Weby Julnot Sent: Friday, May 1, 2020 10:14 AM To: Francois Boyer >; Jithin J Singh >; Haiti Noc >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; david.vielot at tpmanagementsa.com; 'Gerry Bolante' > Cc: 'Bernard Yacoub' >; Hai_Tech_Transmission >; Shamir Stephane Supreme >; Jean A. Chery >; Eng Teck Ng >; Maquingson Maignan > Subject: RE: Completion Report Request: Parts to replace(FAN,RSPand power supply) Hello Jithin, Ask team to call me before any change. From: Francois Boyer > Sent: Friday, May 1, 2020 9:48 AM To: Jithin J Singh >; Haiti Noc >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; david.vielot at tpmanagementsa.com; 'Gerry Bolante' > Cc: 'Bernard Yacoub' >; Hai_Tech_Transmission >; Shamir Stephane Supreme >; Weby Julnot >; Jean A. Chery >; Eng Teck Ng >; Maquingson Maignan > Subject: Completion Report Request: Parts to replace(FAN,RSPand power supply) Hello Jithin/Talkpool team, Please ensure after the replacement, completion report is shared for all the below sites with those mandatory details: ? Geotagged general picture of all the router ? Geotagged picture of the router fiber connections ? Geotagged pictures of all the Router power supply connection (In the power supply and to the DC source) ? Geotagged pictures values of the LVD value of each point of the DC connections of the power supply- Cabinet fiber; BTS Cabinet (Only for the Hybrid sites). My regards! Fran?ois Boyer +50937007558 From: Jithin J Singh [mailto:jithin.j.singh at talkpool.com] Sent: Friday, May 1, 2020 9:32 AM To: Haiti Noc >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; david.vielot at tpmanagementsa.com Cc: Hai_Tech_Transmission >; Shamir Stephane Supreme >; Weby Julnot >; Jean A. Chery >; Francois Boyer >; Eng Teck Ng >; Maquingson Maignan > Subject: [EXTERNAL] RE: Parts to replace(FAN,RSPand power supply) Hello NOC, The spares will be collected today from NOC by Lubenson Jean/TP and proceed for replacements on sites. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Friday, May 1, 2020 8:08 AM To: Jithin J Singh >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; david.vielot at tpmanagementsa.com Cc: Hai_Tech_Transmission >; Shamir Stephane Supreme >; Weby Julnot >; Haiti Noc >; Jean A. Chery >; Francois Boyer >; Eng Teck Ng >; Maquingson Maignan > Subject: RE: Parts to replace(FAN,RSPand power supply) Jithin, Please see the request below and revert to us. NOC Team From: Weby Julnot > Sent: Thursday, April 30, 2020 4:08 PM To: Haiti Noc >; Jean A. Chery >; Francois Boyer >; Eng Teck Ng >; Maquingson Maignan > Cc: Hai_Tech_Transmission >; Shamir Stephane Supreme > Subject: Parts to replace(FAN,RSPand power supply) Hello Noc, We have Parts below to replace,We need faulty parts to return to cisco on Monday. ask team to call me when they reach the site. Site Part to replace Qty HDO063 RSP-1A-55 2 HDO063 FAN-E 1 HDO048 ASR 900 550W DC Power Supply 1 HGA005 ASR 900 550W DC Power Supply 1 HDN026 ASR 900 550W DC Power Supply 1 ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Sun May 3 09:44:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 3 May 2020 15:44:24 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 3 8 6 7 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 3 1 0 14 ZTE 4 4 1 0 4 Huawei 6 6 6 1 6 Network 23 13 8 1 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 4 0 1 1 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 93:16:40 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 55:09:40 Power Generator failure (Indeterminate) Head cylinder and gasket faulty. Spares will be collected on Monday (5/4/2020) in the morning, while team is trying to restore the site with a portable genset INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 35:16:40 Power Generator failure (Injection Pump Faulty) Faulty Injection Pump. Request already approved and will be collected on Monday (5/4/2020) in the morning INC370467 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/2/2020 8:55 26:29:11 Transmission Transmission (RAU failure) RAU is faulty on site , a new spare is requested for replacement . ETR not yet available INC370467 HDO410 GRAND BOIS Ouest Ericsson 2G C Talkpool 5/2/2020 8:55 26:26:19 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDO370. INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 26:01:17 Power Generator Failure (Engine broken) Talkpool break down the genset , ETR to be provided INC370618 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 5/2/2020 13:54 21:22:40 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/2/2020 at 5:00 PM. ETR will be provided. INC370650 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 18:43 16:33:40 Power Generator failure (Indeterminate) HPU is in a cage, the team does not have the key. Follow up is ongoing. INC370670 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/2/2020 19:48 15:36:11 Power Generator failure (Indeterminate) No alarm power found on site ,TX team requested, ETA not yet available. INC370770 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 5/2/2020 20:28 14:53:17 Power Power Failure (Indeterminate) Back up genset is out of fuel, team will reach site 5/3/2020 ETR to be provided. INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 14:04:11 Power Power Failure (Solar System failure) Solar system failed. Team has been reminded to double check . ETA to be provided INC370780 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/2/2020 21:44 13:40:11 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D Talkpool 5/3/2020 3:40 7:44:11 Power Generator failure (Indeterminate) Team is working on site. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 5:49:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. ETR to be provided. INC370790 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 5/3/2020 6:32 4:44:06 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/3/2020 at 6:09 AM. ETR will be provided. INC370921 HDO599 PERNIER_IMP_GRACIEN Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 5/3/2020 6:33 4:42:44 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/3/2020 at 8:05 AM. ETR will be provided. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 4:29:15 Power Generator failure (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC370923 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/3/2020 7:00 4:24:10 Power Power Failure (Solar System failure) Solar system failed. Team has been reminded to double check . ETA to be provide INC370930 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/3/2020 7:54 3:26:56 Power Power Failure (Indeterminate) Team working on site INC370935 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 5/3/2020 8:37 2:44:16 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 12:40h INC370940 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 8:48 2:32:38 Power Power Failure (Indeterminate) Team working on site INC370950 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/3/2020 9:00 2:24:09 Power Generator failure (Indeterminate) Team has been informed . ETA 12:20 PM INC370859 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/3/2020 9:00 2:24:09 Power Generator failure (Indeterminate) Team has been informed . ETA 12:30 PM INC370955 HGA036 BANDACHITA Nippes Ericsson 2G C Talkpool 5/3/2020 10:44 0:37:18 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 3 12:19:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 3 May 2020 18:19:55 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 2 8 5 5 20 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 3 1 0 11 ZTE 5 5 2 0 5 Huawei 4 4 4 1 4 Network 19 12 7 1 20 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 2 0 2 1 20 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 95:50:43 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 57:43:43 Power Generator failure (Indeterminate) Head cylinder and gasket faulty. Spares will be collected on Monday (5/4/2020) in the morning, while team is trying to restore the site with a portable genset INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 37:50:43 Power Generator failure (Injection Pump Faulty) Faulty Injection Pump. Request already approved and will be collected on Monday (5/4/2020) in the morning INC370467 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/2/2020 8:55 29:16:07 Transmission Transmission (RAU failure) RAU is faulty on site , a new spare is requested for replacement . ETR not yet available INC370467 HDO410 GRAND BOIS Ouest Ericsson 2G C Talkpool 5/2/2020 8:55 28:52:51 Dependent Affected by the Transmission issue at the main site Affected due to defective RAU on HDO370. INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 28:48:13 Power Generator Failure (Engine broken) Talkpool break down the genset , ETR to be provided INC370618 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/2/2020 13:54 23:56:43 Power Generator failure (Indeterminate) Fuel added but a team is informed to reach the site for the recovery. ETA: 2:30 PM. INC370670 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/2/2020 19:48 18:23:07 Power Generator failure (Indeterminate) No alarm power found on site ,TX team requested, ETA : 5:00 PM INC370968 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 5/2/2020 20:28 17:19:49 Transmission Transmission (Indeterminate) 3G remains down after fuel issue. Team is on site INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 16:51:07 Power Power Failure (Solar System failure) Solar system failed. Team has been reminded to double check . ETA to be provided INC370780 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/2/2020 21:44 16:27:07 Power Generator failure (Indeterminate) Team is working on site. INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D Talkpool 5/3/2020 3:40 10:31:07 Power Generator failure (Indeterminate) Team is working on site. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 8:15:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. ETR to be provided. INC370921 HDO599 PERNIER_IMP_GRACIEN Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 5/3/2020 6:33 7:16:47 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/3/2020 at 8:05 AM. ETR will be provided. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 7:03:18 Power Generator failure (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC370859 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/3/2020 9:00 5:11:05 Power Generator failure (Indeterminate) Team is working on site. INC370935 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 5/3/2020 8:37 5:10:48 Power Power Failure (Indeterminate) Team working on site INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 12:10 1:37:03 Power Power Failure (Indeterminate) Team working on site INC370930 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/3/2020 12:22 1:25:50 Power Generator failure (Water Pump Issue) Faulty water pump need to be replaced. Next update to share when available INC370895 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 5/3/2020 12:34 1:12:54 Power Power Failure (Indeterminate) Team is on site waiting for access Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 3 12:45:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 3 May 2020 18:45:12 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 02:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 02:00 PM. Cell Sites out of Services Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3651:51:45 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 487:45:51 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 238:56:51 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 183:26:45 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare collected and will sent to the region today. ETR to be provided INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 169:56:45 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare has been requested but not collected yet. ETR to be provided INC370633 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 124:19:51 RBS RBS Fault (RUS failure) Faulty RUS01B5 need to be replaced. Spare not yet available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 100:09:45 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH digicel doesn't have it available. ETR not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 92:13:45 RBS RBS Fault ( DUG chassis failure) Faulty DUG chassis. Spare has been requested but not collected yet. ETR to be provided INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 65:15:51 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. Next update to share when available INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 64:52:51 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370112 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/1/2020 8:50 51:21:45 RBS RBS Fault (RUS failure) Faulty RRUS01B5, Spare need to be replaced. INC370387 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/2/2020 3:52 32:19:44 Power Power Failure (Solar System failure) Solar system failed. Team has been reminded to double check . ETA to be provided INC370675 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G A Talkpool 5/2/2020 20:52 16:55:49 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370834 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/3/2020 7:52 4:19:44 Power Power Failure (Indeterminate) Team is on site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 3 14:55:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 3 May 2020 20:55:17 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 4 9 4 7 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 3 1 0 13 ZTE 5 5 2 0 5 Huawei 6 6 6 1 6 Network 23 14 9 1 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 4 0 4 1 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 98:53:54 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 60:46:54 Power Generator failure (Indeterminate) Head cylinder and gasket faulty. Spares will be collected on Monday (5/4/2020) in the morning, while team is trying to restore the site with a portable genset INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 40:53:54 Power Generator failure (Injection Pump Faulty) Team is on site replacing the Injection Pump INC370467 HDO410 GRAND BOIS Ouest Ericsson 2G C Talkpool 5/2/2020 8:55 31:58:54 Dependent Affected by the Transmission issue at the main site Affected due to defective RAU on HDO370. INC370467 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/2/2020 8:55 31:42:58 Transmission Transmission (RAU failure) RAU is faulty on site , a new spare is requested for replacement . ETR not yet available INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 31:15:04 Power Generator Failure (Engine broken) Talkpool break down the genset , ETR to be provided INC370670 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/2/2020 19:48 20:49:58 Transmission Transmission (Indeterminate) No alarm power found on site ,TX team requested, ETA : 5:00 PM INC370968 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 5/2/2020 20:28 20:25:54 RBS RBS Fault (DUW failure) 3G remains down after refueling due to defective DUW. Next update to share when available INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 19:17:58 Power Power Failure (Solar System failure) Solar system failed. Due bad weather, site cannot be up INC370780 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/2/2020 21:44 18:53:58 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 11:21:54 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. ETR to be provided. INC370921 HDO599 PERNIER_IMP_GRACIEN Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 5/3/2020 6:33 10:20:54 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/3/2020 at 8:05 AM. ETR will be provided. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 10:06:54 Power Generator failure (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC370859 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 5/3/2020 9:00 7:37:56 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/3/2020 , 2:19 PM , ETR to be provide by them INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 12:10 4:43:54 Power Power Failure (Indeterminate) Lack of oil due to defective rear seal and front seal. Next update to share when available INC370930 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/3/2020 12:22 4:31:54 Power Generator failure (Water Pump Issue) Faulty water pump need to be replaced. Next update to share when available INC370979 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 12:22 4:31:54 Power Generator failure (Indeterminate) Illegal connection to the site and the team cannot access the site due to the area is dangerous. INC371110 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 5/3/2020 12:08 4:29:12 Power Generator failure (Radiator failure) Radiator and water pump is faulty on site , spare is requested for replacement . ETR not yet available INC370895 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 5/3/2020 12:34 4:19:54 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 3:48 PM. ETR to be provided. INC370834 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/3/2020 13:38 2:59:58 Power Generator Failure (Engine Knocking ) Engine Knocking reported by Talkpool, ETR to be provided INC371006 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/3/2020 13:50 2:47:58 Transmission Transmission (Indeterminate) No alarm power found on site ,TX team requested, ETA :to be provided. INC371109 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G+3G B Talkpool 5/3/2020 15:00 1:53:54 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 17:00h INC371016 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 5/3/2020 14:48 1:49:55 Power Generator failure (Indeterminate) Team has been informed ETA 5:30 PM INC371113 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 15:30 1:23:54 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 3 16:30:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 3 May 2020 22:30:18 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 06:00 PM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 06:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 3 16:37:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 3 May 2020 22:37:56 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 06:00 PM. In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3651:51:45 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 492:09:01 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 243:20:01 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 183:26:45 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare collected and will sent to the region today. ETR to be provided INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 169:56:45 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare has been requested but not collected yet. ETR to be provided INC370633 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 128:43:01 RBS RBS Fault (RUS failure) Faulty RUS01B5 need to be replaced. Spare not yet available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 100:09:45 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH digicel doesn't have it available. ETR not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 92:13:45 RBS RBS Fault ( DUG chassis failure) Faulty DUG chassis. Spare has been requested but not collected yet. ETR to be provided INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 69:39:01 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. Next update to share when available INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 69:16:01 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370387 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/2/2020 3:52 32:19:44 Power Power Failure (Solar System failure) Solar system failed. Team has been reminded to double check . ETA to be provided INC370675 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G A Talkpool 5/2/2020 20:52 21:18:59 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370834 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/3/2020 7:52 4:19:44 Power Generator Failure (Engine Knocking ) Engine Knocking reported by Talkpool. INC371121 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G C Talkpool 5/3/2020 17:54 0:17:01 Power Power Failure (Indeterminate) 900mhz band down. Team has been informed. ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. 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Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 3 17:05:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 3 May 2020 23:05:16 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 3rd, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 3rd, 2020 till 7:00 PM > Sites Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 100:12:25 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 62:05:25 Power Generator failure (Indeterminate) Head cylinder and gasket faulty. Spares will be collected on Monday (5/4/2020) in the morning, while team is trying to restore the site with a portable genset INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 0:00 42:12:25 Power Generator failure (Injection Pump Faulty) Team is on site replacing the Injection Pump INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 33:32:47 Power Generator Failure (Engine broken) Talkpool break down the genset , ETR to be provided INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 21:35:41 Power Power Failure (Solar System failure) Solar system failed due bad weather, site cannot be up INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 13:06:37 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. ETR to be provided. INC370921 HDO599 PERNIER_IMP_GRACIEN Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 5/3/2020 6:33 11:38:29 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/3/2020 at 8:05 AM. ETR will be provided. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 11:25:00 Power Generator failure (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC370859 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 5/3/2020 9:00 9:55:39 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/3/2020 , 2:19 PM , ETR to be provide by them INC371110 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 5/3/2020 12:08 6:46:55 Power Generator failure (Radiator failure) Radiator and water pump is faulty on site , spare is requested for replacement . ETR not yet available INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 12:10 6:27:49 Power Power Failure (Indeterminate) Lack of oil due to defective rear seal and front seal. Next update to share when available INC370930 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/3/2020 12:22 6:16:36 Power Generator failure (Water Pump Issue) Faulty water pump need to be replaced. Next update to share when available INC370895 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 5/3/2020 12:34 6:03:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 3:48 PM. ETR to be provided. INC370979 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 12:22 5:50:25 Power Generator failure (Indeterminate) Illegal connection to the site and the team cannot access the site due to the area is dangerous. INC371006 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/3/2020 13:50 5:05:41 Transmission Transmission (Indeterminate) No alarm power found on site ,TX team requested, ETA :to be provided. INC371016 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 5/3/2020 14:48 4:07:38 Transmission Transmission (Indeterminate) No alarm power found on site ,TX team requested, ETA :to be provided. INC371115 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 5/3/2020 15:48 3:07:39 Transmission Transmission (Indeterminate) No alarm power found on site ,TX team requested, ETA :to be provided. INC371115 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/3/2020 15:48 3:07:39 Dependent Affected by the Transmission issue at the main site Attached to HDC169 INC371031 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 5/3/2020 18:15 0:40:41 Transmission Transmission (Indeterminate) Team has been informed ETA to be provided. INC371129 HDC216 CROIX DE FER Centre Ericsson 2G C Talkpool 5/3/2020 18:28 0:27:40 Power Power Failure (Indeterminate) Team has been informed ETA to be provided. INC371129 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/3/2020 18:28 0:27:40 Dependent Affected by the power issue at the main site Attached to HDC216 INC371129 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/3/2020 18:28 0:27:40 Dependent Affected by the power issue at the main site Attached to HDC216 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3651:51:45 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 492:09:01 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 243:20:01 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 183:26:45 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare collected and will sent to the region today. ETR to be provided INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 169:56:45 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare has been requested but not collected yet. ETR to be provided INC370633 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 128:43:01 RBS RBS Fault (RUS failure) Faulty RUS01B5 need to be replaced. Spare not yet available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 100:09:45 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH digicel doesn't have it available. ETR not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 92:13:45 RBS RBS Fault ( DUG chassis failure) Faulty DUG chassis. Spare has been requested but not collected yet. ETR to be provided INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 69:39:01 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. Next update to share when available INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 69:16:01 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370387 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/2/2020 3:52 32:19:44 Power Power Failure (Solar System failure) Solar system failed. Team has been reminded to double check . ETA to be provided INC370675 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G A Talkpool 5/2/2020 20:52 21:18:59 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370834 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/3/2020 7:52 4:19:44 Power Generator Failure (Engine Knocking ) Engine Knocking reported by Talkpool. INC371121 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G C Talkpool 5/3/2020 17:54 0:17:01 Power Power Failure (Indeterminate) 900mhz band down. Team has been informed. ETA to be provided Site temporarily halted due to not able to resolve the issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC370905 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 3:15 5/3/2020 7:51 4:36:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Need to be justified Fuel added in the portable genset INC370772 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 20:31 5/3/2020 8:06 11:34:34 4:00:00 Not Compliant Power Generator failure (Indeterminate) No alarm displayed, alarm in cabinet HUAWEI Need to be justified Reset alarm and genset restarted. INC370788 HDO177 CIMETIERE_PAP Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 22:43 5/3/2020 7:57 9:13:53 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to loose contact in the fan belt Need to be justified Fan belt tight, 1/2 gal. of coolant added and genset restarted. INC370807 HDO444 GALETTE DROUILLARD Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 1:00 5/3/2020 8:16 7:15:24 4:00:00 Not Compliant Power Generator failure (Oil sensor failure) Faulty oil sensor needed to change Need to be justified Oil sensor has been cleaned. INC370824 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 6:15 5/3/2020 8:19 2:03:38 4:00:00 Compliant Power Generator Failure (Starter battery failure) Faulty started battery OK Genset restarted with another battery. INC370779 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 21:29 5/3/2020 10:25 12:55:28 4:00:00 Not Compliant Power Generator failure (Indeterminate) Alarm on the CPS batteries Need to be justified Reset alarm and genset restarted. INC370835 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G A Talkpool 5/3/2020 7:55 5/3/2020 10:17 2:21:35 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to rear and front seal OK Oil added and genset restarted. INC370836 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 5/3/2020 8:12 5/3/2020 10:51 2:39:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency Stop Button Pressed OK Alarm was reset and genset restarted. INC370839 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 8:15 5/3/2020 10:15 2:00:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency Stop Button Pressed OK Alarm was reset, 1/2 gal. of coolant added and genset restarted. INC370839 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 8:15 5/3/2020 10:15 2:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO021 Cascaded Back in service with the main site. INC370647 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 2:14 5/3/2020 10:42 8:27:37 4:00:00 Not Compliant Power Generator failure (Indeterminate) Illegal connection to the site Need to be justified Site was up without any intervention INC370933 HDO579 FORT_DIMANCHE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 7:53 5/3/2020 10:56 3:03:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Faulty started battery OK Genset restarted with another battery. INC370650 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/2/2020 18:43 5/3/2020 12:22 17:39:25 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to water consumption Need to be justified 1 gal. of oil added and genset restarted. INC370790 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 5/3/2020 6:32 5/3/2020 23:46 17:13:26 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted. INC370879 HDO177 CIMETIERE_PAP Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 11:36 5/3/2020 13:11 1:34:35 4:00:00 Compliant Power Generator failure (Indeterminate) Alarm on the CPS due to battery discharged OK Reset alarm and genset restarted. INC370618 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/2/2020 13:54 5/3/2020 14:47 24:53:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker Tripped due to DC low voltage Need to be justified Reset breaker, 1 gal. of oil added and genset restarted. INC371113 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 15:30 5/3/2020 17:53 2:23:00 4:00:00 Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Need to be justified Fuel added in the portable genset INC370789 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G C Talkpool 5/2/2020 23:12 5/3/2020 8:00 8:48:00 4:00:00 Not Compliant RBS RBS Fault (BFU Failure) BFU breaker tripped Need to be justified BFU breaker has been reset INC370907 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 5/3/2020 4:28 5/3/2020 7:02 2:34:02 4:00:00 Compliant Power Generator failure (Breaker Tripped) CSU breaker tripped OK CSU breaker has been reset INC370740 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/2/2020 17:58 5/3/2020 8:20 14:22:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC370829 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G C Talkpool 5/3/2020 7:04 5/3/2020 8:30 1:25:58 4:00:00 Compliant Power Power Failure (Indeterminate) Rectifier is defective OK Genset has been restarted INC370829 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 5/3/2020 7:04 5/3/2020 8:30 1:25:58 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO384. Cascaded Back on air with the main site INC370940 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 8:48 5/3/2020 11:30 2:41:21 4:00:00 Compliant Power Generator failure (Low oil Pressure) Faulty front seal and rear seal OK 1 gallon of oil added and genset restarted INC370955 HGA036 BANDACHITA Nippes Ericsson 2G C Talkpool 5/3/2020 10:44 5/3/2020 13:30 2:46:01 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed OK Genset has been restarted INC370935 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G C Talkpool 5/3/2020 8:37 5/3/2020 14:16 5:38:59 4:00:00 Not Compliant Power Power Failure (Indeterminate) RBS not powered Need to be justified RBS has been boosted with AC current INC370968 HDS010 CAP_LANMANDOU Sud-Est Ericsson 3G C Talkpool 5/2/2020 20:28 5/3/2020 17:00 20:32:00 4:00:00 Not Compliant RBS RBS Fault (DUW failure) Faulty DUW Need to be justified DUW has been replaced INC371109 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G+3G B Talkpool 5/3/2020 15:00 5/3/2020 16:55 1:55:01 4:00:00 Compliant Power Generator failure (Low oil Pressure) Due to oil consumption OK 0.5 gallon of oil added and genset restarted INC370846 HDO453 BOUKAN CHAT Ouest Ericsson 2G C Talkpool 5/3/2020 9:04 5/3/2020 12:20 3:16:01 4:00:00 Compliant Power Generator failure (Low oil Pressure) Due to oil consumption OK 3/4 gallon of oil, 0.5 gallon of coolant added INC370467 HDO410 GRAND BOIS Ouest Ericsson 2G C Talkpool 5/2/2020 8:55 5/3/2020 10:55 26:00:02 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected due to defective RAU on HDO370. Cascaded Back on air with the main site INC370808 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/3/2020 1:24 5/3/2020 10:40 9:16:01 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure on genset Need to be justified 1 gallon and a half of oil added, then restarted the genset. INC370908 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/3/2020 4:22 5/3/2020 10:02 5:40:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Site is up with the sunrise INC370673 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/2/2020 9:56 5/3/2020 9:50 23:54:01 4:00:00 Not Compliant Power Generator Failure (Faulty AVR) Faulty Fuse in the AVR Need to be justified The faulty fuse has been replaced INC370793 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 5/2/2020 23:48 5/3/2020 11:26 11:38:01 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to broken fan belt Need to be justified 1 gallon of coolant has been added then genset restarted INC370806 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/3/2020 1:08 5/3/2020 10:26 9:18:01 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Site is up with the sunrise INC370910 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/3/2020 4:36 5/3/2020 10:57 6:21:01 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Site is up with the sunrise INC370798 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 5/3/2020 0:00 5/3/2020 10:35 10:35:01 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC370817 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/3/2020 3:30 5/3/2020 10:52 7:22:01 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Site is up with the sunrise INC370783 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/2/2020 22:12 5/3/2020 10:03 11:51:01 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Site is up with the sunrise INC370681 HDC167 CARENAGE Artibonite Ericsson 2G D O&M FUEL 5/2/2020 20:52 5/3/2020 10:47 13:55:01 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and Genset restarted INC370681 HDC174 NAN FORT Artibonite Ericsson 2G D O&M FUEL 5/2/2020 20:52 5/3/2020 10:47 13:55:01 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Attached to HDC167 Cascaded Back up with the main site INC370815 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/3/2020 3:10 5/3/2020 11:07 7:57:01 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Site is up with the sunrise INC370923 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/3/2020 7:00 5/3/2020 12:22 5:22:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Site is up with the sunrise INC370950 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/3/2020 9:00 5/3/2020 13:01 4:00:59 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC370880 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 5/3/2020 11:28 5/3/2020 13:01 1:33:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC370467 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/2/2020 8:55 5/3/2020 15:01 30:06:01 4:00:00 Not Compliant Transmission Transmission (RAU failure) Indeterminate Need to be justified Resolution details will be provided by concerned team INC370670 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/2/2020 19:48 5/3/2020 16:34 20:46:01 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC370780 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/2/2020 21:44 5/3/2020 16:38 18:54:01 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC370829 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 5/3/2020 7:04 5/3/2020 8:30 1:25:58 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO384. Cascaded Back on air with the main site INC370829 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 5/3/2020 7:04 5/3/2020 8:30 1:25:58 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO384. Cascaded Back on air with the main site INC370829 HGA035 CADIAC Nippes Ericsson 2G C Talkpool 5/3/2020 7:04 5/3/2020 8:30 1:25:58 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO384. Cascaded Back on air with the main site INC370829 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 5/3/2020 7:04 5/3/2020 8:30 1:25:58 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO384. Cascaded Back on air with the main site INC370922 HDS015 LA_VOUTE Sud-Est Ericsson 2G C Talkpool 5/3/2020 6:52 5/3/2020 12:30 5:38:01 4:00:00 Not Compliant Power Power Failure (Indeterminate) Inverter was OFF Need to be justified Inverter has been turned ON INC370770 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G C Talkpool 5/2/2020 20:28 5/3/2020 22:12 25:44:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Portable genset was out of fuel Fuel Delivery Delay 10 gallons of fuel added and genset has been restarted INC369638 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 4/30/2020 12:31 5/3/2020 11:00 70:29:01 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) Rectifier failure Spare Rectifier has been replaced INC370699 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 5/3/2020 1:55 5/3/2020 10:37 8:42:47 4:00:00 Not Compliant RBS Transmission (Indeterminate) TX team requested OK RCA and resolution details to be provided by the contractor INC370792 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 5/2/2020 23:44 5/3/2020 11:30 11:46:21 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) RBS Fault Indeterminate OK RCA and resolution details to be provided by the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 3 18:23:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 4 May 2020 00:23:09 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 3 8 6 10 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 3 1 0 15 ZTE 6 6 1 0 6 Huawei 6 6 6 1 6 Network 27 15 8 1 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 3 0 2 6 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 102:19:14 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 64:12:14 Power Generator failure (Indeterminate) Head cylinder and gasket faulty. Spares will be collected on Monday (5/4/2020) in the morning, while team is trying to restore the site with a portable genset INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 44:19:14 Power Generator failure (Injection Pump Faulty) Team is on site replacing the Injection Pump INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 34:57:14 Power Generator Failure (Engine broken) Talkpool break down the genset , ETR to be provided INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 22:59:14 Power Power Failure (Solar System failure) Solar system failed. due bad weather, site cannot be up INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 14:47:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. ETR to be provided. INC370921 HDO599 PERNIER_IMP_GRACIEN Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 5/3/2020 6:33 13:46:14 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/3/2020 at 8:05 AM. ETR will be provided. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 13:32:14 Power Generator failure (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC370859 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 5/3/2020 9:00 11:19:14 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/3/2020 , 2:19 PM , ETR to be provide by them INC371110 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 5/3/2020 12:08 8:11:14 Power Generator failure (Radiator failure) Radiator and water pump are faulty on site , spare is requested for replacement . ETR not yet available INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 12:10 8:09:14 Power Power Failure (Indeterminate) Lack of oil due to defective rear seal and front seal. Next update to share when available INC370979 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 12:22 7:57:14 Power Generator failure (Indeterminate) Illegal connection to the site and the team cannot access the site due to the area is dangerous. INC370930 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/3/2020 12:22 7:57:14 Power Generator failure (Water Pump Issue) Faulty water pump need to be replaced. Next update to share when available INC371006 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/3/2020 13:50 6:29:14 Transmission Transmission (Indeterminate) No alarm power found on site ,TX team requested, ETA :to be provided. INC371115 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 5/3/2020 15:48 4:31:14 Transmission Transmission (RAU failure) RAU is faulty on site , Follow up is ongoing for the replacement INC371115 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/3/2020 15:48 4:31:14 Dependent Affected by the Transmission issue at the main site Attached to HDC169 INC371129 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/3/2020 18:28 1:51:14 Power Generator failure (Indeterminate) Team has been informed ETA to be provided. INC371129 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/3/2020 18:28 1:51:14 Dependent Affected by the power issue at the main site Attached to HDC216 INC371129 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/3/2020 18:28 1:51:14 Dependent Affected by the power issue at the main site Attached to HDC216 INC371130 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/3/2020 18:28 1:51:14 Dependent Affected by the power issue at the main site Attached to HDC216 INC371041 HAIDC101 SAINTILUS Centre Huawei 2G+3G+LTE B Talkpool 5/3/2020 18:31 1:48:14 Power Power Failure (Indeterminate) Team on site waiting for access INC371038 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 5/3/2020 18:42 1:37:14 Power Power Failure (Indeterminate) Team has been informed. ETA 9:00PM. INC371128 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/3/2020 18:55 1:24:14 Power Power Failure (Indeterminate) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC371131 HAIDS138 ST HELENE_MANICHE Sud ZTE 2G+3G C Talkpool 5/3/2020 19:37 0:42:14 Power Power Failure (Indeterminate) Team has been informed. ETA 10:00PM. INC371047 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/3/2020 19:44 0:35:14 Power Power Failure (Indeterminate) Team has been informed ETA to be provided. INC371047 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/3/2020 19:44 0:35:14 Dependent Affected by the power issue at the main site Attached to HDC253 INC371047 COW032 ENNERY_COW Centre Ericsson 2G D Talkpool 5/3/2020 19:44 0:35:14 Dependent Affected by the power issue at the main site Attached to HDC253 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 3 19:21:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 4 May 2020 01:21:07 +0000 Subject: [Rantt] NOC hourly report at 9:00 PM Message-ID: Hello All, Received the NOC hourly report done at 9:00 PM Sites off air by Class Class A B C D Total Total 3 8 5 10 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 2 1 0 14 ZTE 5 5 1 0 5 Huawei 7 7 7 1 7 Network 26 14 9 1 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 3 0 2 4 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 103:19:43 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 65:12:43 Power Generator failure (Indeterminate) Head cylinder and gasket faulty. Spares will be collected on Monday (5/4/2020) in the morning, while team is trying to restore the site with a portable genset INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 45:19:43 Power Generator failure (Injection Pump Faulty) Team is on site replacing the Injection Pump INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 35:57:43 Power Generator Failure (Engine broken) Talkpool break down the genset , ETR to be provided INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 23:59:43 Power Power Failure (Solar System failure) Solar system failed. due bad weather, site cannot be up INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 15:47:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. ETR to be provided. INC370921 HDO599 PERNIER_IMP_GRACIEN Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 5/3/2020 6:33 14:46:43 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/3/2020 at 8:05 AM. ETR will be provided. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 14:32:43 Power Generator failure (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC370859 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 5/3/2020 9:00 12:19:43 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/3/2020 , 2:19 PM , ETR to be provide by them INC370978 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 5/3/2020 12:08 9:11:43 Power Generator failure (Radiator failure) Radiator and water pump are faulty on site , spare is requested for replacement . ETR not yet available INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 12:10 9:09:43 Power Power Failure (Indeterminate) Lack of oil due to defective rear seal and front seal. Next update to share 5/4/2020 at 9:00AM. INC370979 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 12:22 8:57:43 Power Generator failure (Indeterminate) Illegal connection to the site and the team cannot access the site due to the area is dangerous. INC371006 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/3/2020 13:50 7:29:43 Transmission Transmission (Indeterminate) Talkpool is not manage his Team to reach the site INC371115 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 5/3/2020 15:48 5:31:43 Transmission Transmission (RAU failure) RAU is faulty on site , Follow up is ongoing for the replacement INC371115 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/3/2020 15:48 5:31:43 Dependent Affected by the Transmission issue at the main site Attached to HDC169 INC371129 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/3/2020 18:28 2:51:43 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC371129 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/3/2020 18:28 2:51:43 Dependent Affected by the power issue at the main site Attached to HDC216 INC371129 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/3/2020 18:28 2:51:43 Dependent Affected by the power issue at the main site Attached to HDC216 INC371130 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/3/2020 18:28 2:51:43 Dependent Affected by the power issue at the main site Attached to HDC216 INC371041 HAIDC101 SAINTILUS Centre Huawei 2G+3G+LTE B Talkpool 5/3/2020 18:31 2:48:43 Power Power Failure (Indeterminate) Access issue on site , follow is ongoing with the site inspector INC371038 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 5/3/2020 18:42 2:37:43 Power Power Failure (Indeterminate) Team has a delay due work on HDS272, new ETA 10:00PM. INC371128 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/3/2020 18:55 2:24:43 Power Power Failure (Indeterminate) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC371046 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/3/2020 19:36 1:43:43 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371131 HAIDS138 ST HELENE_MANICHE Sud ZTE 2G+3G C Talkpool 5/3/2020 19:37 1:42:43 Power Power Failure (Indeterminate) Team has been informed. ETA 10:00PM. INC371050 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/3/2020 20:16 1:03:43 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371055 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 20:43 0:36:43 Power Generator failure (Indeterminate) Team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Sun May 3 19:23:02 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Mon, 4 May 2020 01:23:02 +0000 Subject: [Rantt] NOC hourly report at 9:00 PM In-Reply-To: References: Message-ID: HDO599 has power team requested. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 03/05/2020 21:21 (GMT-05:00) To: Haiti Noc , "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean-Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: NOC hourly report at 9:00 PM Hello All, Received the NOC hourly report done at 9:00 PM Sites off air by Class Class A B C D Total Total 3 8 5 10 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 2 1 0 14 ZTE 5 5 1 0 5 Huawei 7 7 7 1 7 Network 26 14 9 1 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 3 0 2 4 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 103:19:43 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 65:12:43 Power Generator failure (Indeterminate) Head cylinder and gasket faulty. Spares will be collected on Monday (5/4/2020) in the morning, while team is trying to restore the site with a portable genset INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 45:19:43 Power Generator failure (Injection Pump Faulty) Team is on site replacing the Injection Pump INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 35:57:43 Power Generator Failure (Engine broken) Talkpool break down the genset , ETR to be provided INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 23:59:43 Power Power Failure (Solar System failure) Solar system failed. due bad weather, site cannot be up INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 15:47:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. ETR to be provided. INC370921 HDO599 PERNIER_IMP_GRACIEN Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 5/3/2020 6:33 14:46:43 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/3/2020 at 8:05 AM. ETR will be provided. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 14:32:43 Power Generator failure (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC370859 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 5/3/2020 9:00 12:19:43 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/3/2020 , 2:19 PM , ETR to be provide by them INC370978 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 5/3/2020 12:08 9:11:43 Power Generator failure (Radiator failure) Radiator and water pump are faulty on site , spare is requested for replacement . ETR not yet available INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 12:10 9:09:43 Power Power Failure (Indeterminate) Lack of oil due to defective rear seal and front seal. Next update to share 5/4/2020 at 9:00AM. INC370979 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 12:22 8:57:43 Power Generator failure (Indeterminate) Illegal connection to the site and the team cannot access the site due to the area is dangerous. INC371006 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/3/2020 13:50 7:29:43 Transmission Transmission (Indeterminate) Talkpool is not manage his Team to reach the site INC371115 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 5/3/2020 15:48 5:31:43 Transmission Transmission (RAU failure) RAU is faulty on site , Follow up is ongoing for the replacement INC371115 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/3/2020 15:48 5:31:43 Dependent Affected by the Transmission issue at the main site Attached to HDC169 INC371129 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/3/2020 18:28 2:51:43 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC371129 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/3/2020 18:28 2:51:43 Dependent Affected by the power issue at the main site Attached to HDC216 INC371129 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/3/2020 18:28 2:51:43 Dependent Affected by the power issue at the main site Attached to HDC216 INC371130 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/3/2020 18:28 2:51:43 Dependent Affected by the power issue at the main site Attached to HDC216 INC371041 HAIDC101 SAINTILUS Centre Huawei 2G+3G+LTE B Talkpool 5/3/2020 18:31 2:48:43 Power Power Failure (Indeterminate) Access issue on site , follow is ongoing with the site inspector INC371038 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 5/3/2020 18:42 2:37:43 Power Power Failure (Indeterminate) Team has a delay due work on HDS272, new ETA 10:00PM. INC371128 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/3/2020 18:55 2:24:43 Power Power Failure (Indeterminate) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC371046 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/3/2020 19:36 1:43:43 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371131 HAIDS138 ST HELENE_MANICHE Sud ZTE 2G+3G C Talkpool 5/3/2020 19:37 1:42:43 Power Power Failure (Indeterminate) Team has been informed. ETA 10:00PM. INC371050 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/3/2020 20:16 1:03:43 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371055 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 20:43 0:36:43 Power Generator failure (Indeterminate) Team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 3 19:25:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 4 May 2020 01:25:38 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3661:05:04 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 495:23:04 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 246:34:04 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 192:40:04 RBS RBS Fault (RUS failure) Faulty RUS01B3. ETR to be provided by concerned Team INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 179:10:04 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare has been requested but not collected yet. ETR to be provided INC370633 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 131:57:04 RBS RBS Fault (RUS failure) Faulty RUS01B5 need to be replaced. Spare not yet available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 109:23:04 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH digicel doesn't have it available. ETR not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 101:27:04 RBS RBS Fault ( DUG chassis failure) Faulty DUG chassis. Spare has been requested but not collected yet. ETR to be provided INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 72:53:04 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. Next update to share when available INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 72:30:04 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370112 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/1/2020 8:50 60:35:04 RBS RBS Fault (RUS failure) Faulty RRUS01B5, Spare need to be replaced. INC370675 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G A Talkpool 5/2/2020 20:52 24:33:04 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370834 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/3/2020 7:52 13:33:04 Power Generator Failure (Engine Knocking ) Engine Knocking reported by Talkpool. INC371053 HDC262 GROS_PIERRE Nord-Est Ericsson 2G D Talkpool 5/3/2020 7:52 13:33:04 Power Power Failure (Indeterminate) Team refuse to go on site at night due to unsafe area, they will reach the site 5/4/2020 , 8:00AM INC371121 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G C Talkpool 5/3/2020 17:54 3:31:04 Power Power Failure (Indeterminate) 900mhz band down. Team needs 1 more hour to reach the site, New ETA 9:40PM. INC370942 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/3/2020 19:54 1:31:04 Power Power Failure (DC Converter Failure) One DC converter inside the HPU is faulty , spare not yet available, waiting for next update from team. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 3 20:31:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 4 May 2020 02:31:38 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 3 9 5 11 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 3 1 0 17 ZTE 4 4 1 0 4 Huawei 7 7 7 1 7 Network 28 14 9 1 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 3 0 1 7 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 104:28:27 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC369978 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 66:21:27 Power Generator failure (Indeterminate) Head cylinder and gasket faulty. Spares will be collected on Monday (5/4/2020) in the morning, while team is trying to restore the site with a portable genset INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 46:28:27 Power Generator failure (Injection Pump Faulty) Team is on site replacing the Injection Pump INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 37:06:27 Power Generator Failure (Engine broken) Talkpool break down the genset , ETR to be provided INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 25:08:27 Power Power Failure (Solar System failure) Solar system failed. due bad weather, site cannot be up INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 16:56:27 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. ETR to be provided. INC370921 HDO599 PERNIER_IMP_GRACIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 6:33 15:55:27 Power Generator failure (Indeterminate) Fuel added, site remains down. Power team is informed. ETA not yet available INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 15:41:27 Power Generator failure (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC370859 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 5/3/2020 9:00 13:28:27 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/3/2020 , 2:19 PM , ETR to be provide by them INC370978 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 5/3/2020 12:08 10:20:27 Power Generator failure (Radiator failure) Radiator and water pump are faulty on site , spare is requested for replacement . ETR not yet available INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 12:10 10:18:27 Power Power Failure (Indeterminate) Lack of oil due to defective rear seal and front seal. Next update to share 5/4/2020 at 9:00AM. INC370979 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 12:22 10:06:27 Power Generator failure (Indeterminate) Illegal connection to the site and the team cannot access the site due to the area is dangerous. INC371006 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/3/2020 13:50 8:38:27 Transmission Transmission (Indeterminate) Talkpool is not manage his Team to reach the site INC371129 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/3/2020 18:28 4:00:27 Power Generator failure (Indeterminate) Team refuse to go on site due to heavy rain in the area, they will reach the site 5/4/2020 , 6:00AM INC371129 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/3/2020 18:28 4:00:27 Dependent Affected by the power issue at the main site Attached to HDC216 INC371129 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/3/2020 18:28 4:00:27 Dependent Affected by the power issue at the main site Attached to HDC216 INC371130 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/3/2020 18:28 4:00:27 Dependent Affected by the power issue at the main site Attached to HDC216 INC371041 HAIDC101 SAINTILUS Centre Huawei 2G+3G+LTE B Talkpool 5/3/2020 18:31 3:57:27 Power Power Failure (Indeterminate) Access issue on site , follow is ongoing with the site inspector INC371128 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/3/2020 18:55 3:33:27 Power Power Failure (Indeterminate) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC371046 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/3/2020 19:36 2:52:27 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371131 HAIDS138 ST HELENE_MANICHE Sud ZTE 2G+3G C Talkpool 5/3/2020 19:37 2:51:27 Power Power Failure (Indeterminate) Team has been informed. ETA 10:00PM expired, more update is expected from team. INC371050 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/3/2020 20:16 2:12:27 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371055 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 20:43 1:45:27 Power Generator failure (Indeterminate) Team is on the site, but it is raining, can't continue to work. INC371058 HDC261 DESDUNES Artibonite Ericsson 2G+3G B O&M Fuel 5/3/2020 21:04 1:24:27 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/3/2020 , 9:40PM , ETR to be provide by them INC371058 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 1:24:27 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371058 HDC275 DAUPHINE Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 1:24:27 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371058 HDC339 POTHENOT Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 1:24:27 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371058 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 1:24:27 Dependent Affected by the fuel issue at the main site Attached to HDC261 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 3 22:23:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 4 May 2020 04:23:48 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 3 8 7 12 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 4 1 0 20 ZTE 4 4 1 0 4 Huawei 6 6 6 1 6 Network 30 14 8 1 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 3 0 1 8 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 106:21:56 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC371055 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 68:14:56 Power Generator failure (Indeterminate) Because of gunshot in the area, team leave the site. Eta not yet available INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 48:21:56 Power Generator failure (Injection Pump Faulty) Team is on site replacing the Injection Pump INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 38:59:56 Power Generator Failure (Engine broken) Talkpool break down the genset , ETR to be provided INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 27:01:56 Power Power Failure (Solar System failure) Solar system failed.due bad weather, site cannot be up INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 18:49:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. ETR to be provided. INC370921 HDO599 PERNIER_IMP_GRACIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 6:33 17:48:56 Power Generator failure (Indeterminate) Fuel added, site remains down. Power team is informed. ETA not yet available INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 17:34:56 Power Generator failure (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC370859 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 5/3/2020 9:00 15:21:56 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/3/2020 , 2:19 PM , ETR to be provide by them INC370978 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 5/3/2020 12:08 12:13:56 Power Generator failure (Radiator failure) Radiator and water pump are faulty on site , spare is requested for replacement . ETR not yet available INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 12:10 12:11:56 Power Power Failure (Indeterminate) Lack of oil due to defective rear seal and front seal. Next update to share 5/4/2020 at 9:00AM. INC370979 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 12:22 11:59:56 Power Generator failure (Indeterminate) Illegal connection to the site and the team cannot access the site due to the area is dangerous. INC371006 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/3/2020 13:50 10:31:56 Transmission Transmission (Indeterminate) Talkpool is not manage his Team to reach the site INC371129 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/3/2020 18:28 5:53:56 Power Generator failure (Indeterminate) Team refuse to go on site due to heavy rain in the area, they will reach the site 5/4/2020 , 6:00AM INC371129 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/3/2020 18:28 5:53:56 Dependent Affected by the power issue at the main site Attached to HDC216 INC371129 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/3/2020 18:28 5:53:56 Dependent Affected by the power issue at the main site Attached to HDC216 INC371130 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/3/2020 18:28 5:53:56 Dependent Affected by the power issue at the main site Attached to HDC216 INC371041 HAIDC101 SAINTILUS Centre Huawei 2G+3G+LTE B Talkpool 5/3/2020 18:31 5:50:56 Power Power Failure (Indeterminate) Access issue on site , follow up is ongoing with the site inspector INC371128 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/3/2020 18:55 5:26:56 Power Power Failure (Indeterminate) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC371046 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/3/2020 19:36 4:45:56 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371131 HAIDS138 ST HELENE_MANICHE Sud ZTE 2G+3G C Talkpool 5/3/2020 19:37 4:44:56 Power Power Failure (Indeterminate) Team has been informed. ETA 10:00PM expired, more update is expected from team. INC371050 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/3/2020 20:16 4:05:56 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371058 HDC261 DESDUNES Artibonite Ericsson 2G+3G B O&M Fuel 5/3/2020 21:04 3:17:56 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/3/2020 , 9:40PM , ETR to be provide by them INC371058 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 3:17:56 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371058 HDC275 DAUPHINE Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 3:17:56 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371058 HDC339 POTHENOT Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 3:17:56 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371058 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 3:17:56 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371143 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G C Talkpool 5/3/2020 23:04 1:17:56 Power Power Failure (Indeterminate) Team will reach site 5/4/2020 with a backup genset to boost the RBS. ETA will be shared once available. INC371143 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 5/3/2020 23:04 1:17:56 Dependent Affected by the power issue at the main site Affected by HDO384 INC371145 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G+3G C Talkpool 5/3/2020 23:20 1:01:56 Power Power Failure (Indeterminate) Back up genset is out of fuel, team will reach site 5/4/2020 ETR to be provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 3 22:29:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 4 May 2020 04:29:58 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 498:26:04 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 498:26:04 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 249:37:04 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 249:37:04 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC370633 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 135:00:04 RBS RBS Fault (RUS failure) Faulty RUS01B5 need to be replaced. Spare not yet available. INC370633 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 135:00:04 RBS RBS Fault (RUS failure) Faulty RUS01B5 need to be replaced. Spare not yet available. INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 75:56:04 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. Next update to share when available INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 75:56:04 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. Next update to share when available INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 75:33:04 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 75:33:04 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370675 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G A Talkpool 5/2/2020 20:52 27:36:04 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370675 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G A Talkpool 5/2/2020 20:52 27:36:04 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370942 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/3/2020 19:54 4:34:04 Power Power Failure (DC Converter Failure) One DC converter inside the HPU is faulty , spare not yet available, waiting for next update from team. INC370942 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/3/2020 19:54 4:34:04 Power Power Failure (DC Converter Failure) One DC converter inside the HPU is faulty , spare not yet available, waiting for next update from team. INC371143 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/3/2020 23:04 1:24:04 Dependent Affected by the power issue at the main site Affected by HDO384 INC371143 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 5/3/2020 23:04 1:24:04 Dependent Affected by the power issue at the main site Affected by HDO384 INC371143 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 5/3/2020 23:04 1:24:04 Dependent Affected by the power issue at the main site Affected by HDO384 Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 3 23:02:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 4 May 2020 05:02:00 +0000 Subject: [Rantt] TenGig Micro wave link OBLEON-HILAIRE down Message-ID: All' Be informed that TenGig Micro wave link HILAIRE-OBBLEON is down . Contractor has been dispatched to check at SDH011 and SDH009 to check the issue. [cid:image002.png at 01D621AF.9B53C480] We will keep you posted Regards, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Email-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 11451 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 37827 bytes Desc: image002.png URL: From Haiti.Noc at digicelgroup.com Sun May 3 23:22:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 4 May 2020 05:22:10 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 4 7 6 13 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 4 1 0 21 ZTE 3 3 1 0 3 Huawei 6 6 6 1 6 Network 30 13 8 1 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 3 0 1 8 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 107:20:39 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC371055 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 69:13:39 Power Generator failure (Indeterminate) Because of gunshot in the area, team leave the site. Eta not yet available INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 49:20:39 Power Generator failure (Injection Pump Faulty) Team is on site replacing the Injection Pump INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 39:58:39 Power Generator Failure (Engine broken) Talkpool break down the genset , ETR to be provided INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 28:00:39 Power Power Failure (Solar System failure) Solar system failed. Due bad weather, site cannot be up INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 19:48:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. ETR to be provided. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 18:33:39 Power Generator failure (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC370859 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 5/3/2020 9:00 16:20:39 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/3/2020 , 2:19 PM , ETR to be provide by them INC370978 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 5/3/2020 12:08 13:12:39 Power Generator failure (Radiator failure) Radiator and water pump are faulty on site , spare is requested for replacement . ETR not yet available INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 12:10 13:10:39 Power Power Failure (Indeterminate) Lack of oil due to defective rear seal and front seal. Next update to share 5/4/2020 at 9:00AM. INC370979 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 12:22 12:58:39 Power Generator failure (Indeterminate) Illegal connection to the site and the team cannot access the site due to the area is dangerous. INC371006 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/3/2020 13:50 11:30:39 Transmission Transmission (Indeterminate) Talkpool is not manage his Team to reach the site INC371129 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/3/2020 18:28 6:52:39 Power Generator failure (Indeterminate) Team refuse to go on site due to heavy rain in the area, they will reach the site 5/4/2020 , 6:00AM INC371129 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/3/2020 18:28 6:52:39 Dependent Affected by the power issue at the main site Attached to HDC216 INC371129 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/3/2020 18:28 6:52:39 Dependent Affected by the power issue at the main site Attached to HDC216 INC371130 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/3/2020 18:28 6:52:39 Dependent Affected by the power issue at the main site Attached to HDC216 INC371041 HAIDC101 SAINTILUS Centre Huawei 2G+3G+LTE B Talkpool 5/3/2020 18:31 6:49:39 Power Power Failure (Indeterminate) Access issue on site , follow up is ongoing with the site inspector INC371128 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/3/2020 18:55 6:25:39 Power Power Failure (Indeterminate) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC371046 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/3/2020 19:36 5:44:39 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371050 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/3/2020 20:16 5:04:39 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371058 HDC261 DESDUNES Artibonite Ericsson 2G+3G B O&M Fuel 5/3/2020 21:04 4:16:39 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/3/2020 , 9:40PM , ETR to be provide by them INC371058 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 4:16:39 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371058 HDC275 DAUPHINE Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 4:16:39 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371058 HDC339 POTHENOT Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 4:16:39 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371058 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 4:16:39 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371143 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G C Talkpool 5/3/2020 23:04 2:16:39 Power Power Failure (Indeterminate) Team will reach site 5/4/2020 with a backup genset to boost the RBS. ETA will be shared once available. INC371143 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 5/3/2020 23:04 2:16:39 Dependent Affected by the power issue at the main site Affected by HDO384 INC371145 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G+3G C Talkpool 5/3/2020 23:20 2:00:39 Power Power Failure (Indeterminate) Back up genset is out of fuel, team will reach site 5/4/2020 ETR to be provided. INC371153 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/4/2020 0:36 0:44:39 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371067 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 0:36 0:44:39 Power Generator failure (Indeterminate) Team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From jithin.j.singh at talkpool.com Sun May 3 23:24:38 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Mon, 4 May 2020 05:24:38 +0000 Subject: [Rantt] TenGig Micro wave link OBLEON-HILAIRE down In-Reply-To: References: Message-ID: Hello NOC, Teams are mobilized for checking the issues at SDH011 and SDH009 as requested. Please arrange access for both sites. The following teams are assigned: * SDH011 - Roldan Consul (+509 3701 0727). ETA is 2:15 AM. * SDH009 - Jean Kelly (+509 3791 5685). ETA 3:00 AM. BR/ Jithin Singh. From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, May 4, 2020 1:02 AM To: Haiti Noc ; Gerry Bolante ; Bernard Yacoub ; astrid.argana at tpmanagementsa.com; Nikhil Govind ; Jithin J Singh ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com. Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Francois Boyer ; Jean A. Chery ; Hai_Tech_O&M ; Hai_Tech_RFPO ; Jean Yvelt Marseille ; Hai_Tech_TX ; Hai_Tech_Transmission Subject: TenGig Micro wave link OBLEON-HILAIRE down All' Be informed that TenGig Micro wave link HILAIRE-OBBLEON is down . Contractor has been dispatched to check at SDH011 and SDH009 to check the issue. [cid:image002.png at 01D621B0.D85F4010] We will keep you posted Regards, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Email-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 37827 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 11451 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 3 23:32:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 4 May 2020 05:32:20 +0000 Subject: [Rantt] Recall: Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Haiti Noc would like to recall the message, "Partially_Down_Sites_REPORT in the network (12:00 AM)". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Sun May 3 23:35:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 4 May 2020 05:35:17 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (1:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 1:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3665:14:07 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 499:32:07 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 250:43:07 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 196:49:07 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare collected and will sent to the region today. ETR to be provided INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 183:19:07 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare has been requested but not collected yet. ETR to be provided INC370633 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 136:06:07 RBS RBS Fault (RUS failure) Faulty RUS01B5 need to be replaced. Spare not yet available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 113:32:07 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH digicel doesn't have it available. ETR not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 105:36:07 RBS RBS Fault ( DUG chassis failure) Faulty DUG chassis. Spare has been requested but not collected yet. ETR to be provided INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 77:02:07 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. Next update to share when available INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 76:39:07 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370112 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/1/2020 8:50 64:44:07 RBS RBS Fault (RUS failure) Faulty RRUS01B5, Spare need to be replaced. INC370675 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G A Talkpool 5/2/2020 20:52 28:42:07 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370834 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/3/2020 7:52 17:42:07 Power Generator Failure (Engine Knocking ) Engine Knocking reported by Talkpool. More feedback is expected from them INC371053 HDC262 GROS_PIERRE Nord-Est Ericsson 2G D Talkpool 5/3/2020 7:52 17:42:07 Power Power Failure (Indeterminate) Team refuse to go on site at night due to unsafe area, they will reach the site 5/4/2020 , 8:00AM INC370942 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/3/2020 19:54 5:40:07 Power Power Failure (DC Converter Failure) One DC converter inside the HPU is faulty , spare not yet available, waiting for next update from team. INC371141 HDC359 TI_BOUKAN Nord-Est Ericsson 2G D Talkpool 5/3/2020 23:00 2:34:07 RBS RBS Fault (Indeterminate) Team is informed , ETA not yet available INC371143 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/3/2020 23:04 2:30:07 Dependent Affected by the power issue at the main site Affected by HDO384 INC371143 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 5/3/2020 23:04 2:30:07 Dependent Affected by the power issue at the main site Affected by HDO384 INC371143 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 5/3/2020 23:04 2:30:07 Dependent Affected by the power issue at the main site Affected by HDO384 INC371064 HDC214 NAN MONBEM Nord-Est Ericsson 2G D Talkpool 5/3/2020 23:12 2:22:07 Power Power Failure (Indeterminate) Team is informed , ETA not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 4 01:22:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 4 May 2020 07:22:19 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 5 9 6 15 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 4 1 0 22 ZTE 4 4 1 0 4 Huawei 9 9 9 2 9 Network 35 17 11 2 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 3 0 1 8 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 109:20:06 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC371055 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 71:13:06 Power Generator failure (Indeterminate) Because of gunshot in the area, team leave the site. Eta not yet available INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 51:20:06 Power Generator failure (Injection Pump Faulty) Team is on site replacing the Injection Pump INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 41:58:06 Power Generator Failure (Engine broken) Talkpool break down the genset , ETR to be provided INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 30:00:06 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 21:48:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. ETR to be provided. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 20:33:06 Power Generator failure (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC370859 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 5/3/2020 9:00 18:20:06 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/3/2020 , 2:19 PM , ETR to be provide by them INC370978 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 5/3/2020 12:08 15:12:06 Power Generator failure (Radiator failure) Radiator and water pump are faulty on site , spare is requested for replacement . ETR not yet available INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 12:10 15:10:06 Power Power Failure (Indeterminate) Lack of oil due to defective rear seal and front seal. Next update to share 5/4/2020 at 9:00AM. INC370979 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 12:22 14:58:06 Power Generator failure (Indeterminate) Illegal connection to the site and the team cannot access the site due to the area is dangerous. INC371006 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/3/2020 13:50 13:30:06 Transmission Transmission (Indeterminate) Talkpool is not manage his Team to reach the site INC371129 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/3/2020 18:28 8:52:06 Power Generator failure (Indeterminate) Team refuse to go on site due to heavy rain in the area, they will reach the site 5/4/2020 , 6:00AM INC371129 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/3/2020 18:28 8:52:06 Dependent Affected by the power issue at the main site Attached to HDC216 INC371129 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/3/2020 18:28 8:52:06 Dependent Affected by the power issue at the main site Attached to HDC216 INC371130 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/3/2020 18:28 8:52:06 Dependent Affected by the power issue at the main site Attached to HDC216 INC371041 HAIDC101 SAINTILUS Centre Huawei 2G+3G+LTE B Talkpool 5/3/2020 18:31 8:49:06 Power Power Failure (Indeterminate) Access issue at night , Team will back to the site 5/4/2020 , ETA to be provide INC371128 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/3/2020 18:55 8:25:06 Power Power Failure (Indeterminate) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC371046 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/3/2020 19:36 7:44:06 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371050 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/3/2020 20:16 7:04:06 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371058 HDC261 DESDUNES Artibonite Ericsson 2G+3G B O&M Fuel 5/3/2020 21:04 6:16:06 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/3/2020 , 9:40PM , ETR to be provide by them INC371058 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 6:16:06 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371058 HDC275 DAUPHINE Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 6:16:06 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371058 HDC339 POTHENOT Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 6:16:06 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371058 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 6:16:06 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371059 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 21:08 6:12:06 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site 8:00 AM INC371143 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G C Talkpool 5/3/2020 23:04 4:16:06 Power Power Failure (Indeterminate) Team will reach site 5/4/2020 with a backup genset to boost the RBS. ETA will be shared once available. INC371143 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 5/3/2020 23:04 4:16:06 Dependent Affected by the power issue at the main site Affected by HDO384 INC371145 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G+3G C Talkpool 5/3/2020 23:20 4:00:06 Power Power Failure (Indeterminate) Back up genset is out of fuel, team will reach site 5/4/2020 ETR to be provided. INC371149 HDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/4/2020 0:18 3:02:06 Power Power Failure (Indeterminate) HPU Acceptance not yet submitted to Talkpool Team , more update will be share once available INC371067 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/4/2020 0:36 2:44:06 Power Generator failure (Indeterminate) Team is waiting for access INC371153 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/4/2020 0:36 2:44:06 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371155 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G D Talkpool 5/4/2020 1:09 2:11:06 Power Power Failure (Indeterminate) Team has been informed, ETA 6:45AM due team cannot reach site with motorcycle. INC371071 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/4/2020 1:16 2:04:06 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371160 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 2:31 0:49:06 Power Generator failure (Indeterminate) Team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 4 01:31:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 4 May 2020 07:31:53 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3667:09:43 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 501:27:43 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 252:38:43 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 198:44:43 RBS RBS Fault (RUS failure) Faulty RUS01B.. ETR to be provided INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 185:14:43 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare has been requested but not collected yet. ETR to be provided INC370633 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 138:01:43 RBS RBS Fault (RUS failure) Faulty RUS01B5 need to be replaced. Spare not yet available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 115:27:43 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH digicel doesn't have it available. ETR not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 107:31:43 RBS RBS Fault ( DUG chassis failure) Faulty DUG chassis. Spare has been requested but not collected yet. ETR to be provided INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 78:57:43 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. Next update to share when available INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 78:34:43 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370112 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/1/2020 8:50 66:39:43 RBS RBS Fault (RUS failure) Faulty RRUS01B5, Spare need to be replaced. INC370675 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G A Talkpool 5/2/2020 20:52 30:37:43 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370834 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/3/2020 7:52 19:37:43 Power Generator Failure (Engine Knocking ) Engine Knocking reported by Talkpool. ETR to be provided INC371053 HDC262 GROS_PIERRE Nord-Est Ericsson 2G D Talkpool 5/3/2020 7:52 19:37:43 Power Power Failure (Indeterminate) Team refuse to go on site at night due to unsafe area, they will reach the site 5/4/2020 , 8:00AM INC370942 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/3/2020 19:54 7:35:43 Power Power Failure (DC Converter Failure) One DC converter inside the HPU is faulty , spare not yet available, waiting for next update from team. INC371141 HDC359 TI_BOUKAN Nord-Est Ericsson 2G D Talkpool 5/3/2020 23:00 4:29:43 RBS RBS Fault (Indeterminate) Team will reach the site , 5/4/2020 , ETA 8:00AM INC371143 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/3/2020 23:04 4:25:43 Dependent Affected by the power issue at the main site Affected by HDO384 INC371143 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 5/3/2020 23:04 4:25:43 Dependent Affected by the power issue at the main site Affected by HDO384 INC371143 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 5/3/2020 23:04 4:25:43 Dependent Affected by the power issue at the main site Affected by HDO384 INC371143 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 5/3/2020 23:04 4:25:43 Dependent Affected by the power issue at the main site Affected by HDO384 INC371069 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/4/2020 1:08 2:21:43 RBS RBS Fault (Indeterminate) Talkpool does not manage team to reach the site. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Jean.Francois at digicelgroup.com Mon May 4 02:00:30 2020 From: Jean.Francois at digicelgroup.com (Jean P. Francois) Date: Mon, 4 May 2020 08:00:30 +0000 Subject: [Rantt] TenGig Micro wave link OBLEON-HILAIRE down In-Reply-To: References: Message-ID: Hello NOC, We have a card failure at SDH011 (LIC-X-E10); it needs to be replaced. BR Jean P. Francois From: Jithin J Singh Sent: Monday, May 4, 2020 1:25 AM To: Haiti Noc ; Gerry Bolante ; Bernard Yacoub ; astrid.argana at tpmanagementsa.com; Nikhil Govind ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran ; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Francois Boyer ; Jean A. Chery ; Hai_Tech_O&M ; Hai_Tech_RFPO ; Jean Yvelt Marseille ; Hai_Tech_TX ; Hai_Tech_Transmission Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, Teams are mobilized for checking the issues at SDH011 and SDH009 as requested. Please arrange access for both sites. The following teams are assigned: * SDH011 - Roldan Consul (+509 3701 0727). ETA is 2:15 AM. * SDH009 - Jean Kelly (+509 3791 5685). ETA 3:00 AM. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, May 4, 2020 1:02 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; Jithin J Singh >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: TenGig Micro wave link OBLEON-HILAIRE down All' Be informed that TenGig Micro wave link HILAIRE-OBBLEON is down . Contractor has been dispatched to check at SDH011 and SDH009 to check the issue. [cid:image001.png at 01D621C6.DBA1E5F0] We will keep you posted Regards, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Email-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 37827 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 11451 bytes Desc: image002.jpg URL: From JeanRosebert.Dorcely at digicelgroup.com Mon May 4 02:21:47 2020 From: JeanRosebert.Dorcely at digicelgroup.com (Jean Rosebert Dorcely) Date: Mon, 4 May 2020 08:21:47 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 6 9 6 20 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 27 4 1 0 27 ZTE 4 4 1 0 4 Huawei 10 10 10 2 10 Network 41 18 12 2 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 3 0 1 10 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 110:20:46 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC371055 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 72:13:46 Power Generator failure (Indeterminate) Because of gunshot in the area, team leave the site. Eta not yet available INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 52:20:46 Power Generator failure (Injection Pump Faulty) Team is on site replacing the Injection Pump INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 42:58:46 Power Generator Failure (Engine broken) Talkpool break down the genset , ETR to be provided INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 31:00:46 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 22:48:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. ETR to be provided. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 21:33:46 Power Generator failure (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC370859 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 5/3/2020 9:00 19:20:46 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/3/2020 , 2:19 PM , ETR to be provide by them INC370978 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 5/3/2020 12:08 16:12:46 Power Generator failure (Radiator failure) Radiator and water pump are faulty on site , spare is requested for replacement . ETR not yet available INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 12:10 16:10:46 Power Power Failure (Indeterminate) Lack of oil due to defective rear seal and front seal. Next update to share 5/4/2020 at 9:00AM. INC370979 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 12:22 15:58:46 Power Generator failure (Indeterminate) Illegal connection to the site and the team cannot access the site due to the area is dangerous. INC371006 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/3/2020 13:50 14:30:46 Transmission Transmission (Indeterminate) Talkpool is not manage his Team to reach the site INC371129 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/3/2020 18:28 9:52:46 Power Generator failure (Indeterminate) Team refuse to go on site due to heavy rain in the area, they will reach the site 5/4/2020 , 6:00AM INC371129 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/3/2020 18:28 9:52:46 Dependent Affected by the power issue at the main site Attached to HDC216 INC371129 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/3/2020 18:28 9:52:46 Dependent Affected by the power issue at the main site Attached to HDC216 INC371130 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/3/2020 18:28 9:52:46 Dependent Affected by the power issue at the main site Attached to HDC216 INC371041 HAIDC101 SAINTILUS Centre Huawei 2G+3G+LTE B Talkpool 5/3/2020 18:31 9:49:46 Power Power Failure (Indeterminate) Access issue at night , Team will back to the site 5/4/2020 , ETA to be provide INC371128 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/3/2020 18:55 9:25:46 Power Power Failure (Indeterminate) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC371046 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/3/2020 19:36 8:44:46 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371050 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/3/2020 20:16 8:04:46 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371058 HDC261 DESDUNES Artibonite Ericsson 2G+3G B O&M Fuel 5/3/2020 21:04 7:16:46 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/3/2020 , 9:40PM , ETR to be provide by them INC371058 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 7:16:46 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371058 HDC275 DAUPHINE Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 7:16:46 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371058 HDC339 POTHENOT Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 7:16:46 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371058 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 7:16:46 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371059 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 21:08 7:12:46 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site 8:00 AM INC371143 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G C Talkpool 5/3/2020 23:04 5:16:46 Power Power Failure (Indeterminate) Team will reach site 5/4/2020 with a backup genset to boost the RBS. ETA will be shared once available. INC371143 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 5/3/2020 23:04 5:16:46 Dependent Affected by the power issue at the main site Affected by HDO384 INC371145 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G+3G C Talkpool 5/3/2020 23:20 5:00:46 Power Power Failure (Indeterminate) Back up genset is out of fuel, team will reach site 5/4/2020 ETR to be provided. INC371149 HDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/4/2020 0:18 4:02:46 Power Power Failure (Indeterminate) HPU Acceptance not yet submitted to Talkpool Team , more update will be share once available INC371067 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/4/2020 0:36 3:44:46 Power Generator failure (Indeterminate) Team is waiting for access INC371153 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/4/2020 0:36 3:44:46 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371153 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/4/2020 0:36 3:44:46 Dependent Affected by the power issue at the main site Attached to HDC360 INC371155 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G D Talkpool 5/4/2020 1:09 3:11:46 Power Power Failure (Indeterminate) Team has been informed, ETA 6:45AM due team cannot reach site with motorcycle. INC371071 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/4/2020 1:16 3:04:46 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371160 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 2:31 1:49:46 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC371057 HDO028 SANTO_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 2:44 1:36:46 Power Generator failure (Indeterminate) AVR faulty. follow up is ongoing. More update will be provided 7:00 AM INC371164 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/4/2020 3:32 0:48:46 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371165 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 5/4/2020 3:36 0:44:46 Power Power Failure (Indeterminate) Team is informed , ETA not yet available INC371165 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/4/2020 3:36 0:44:46 Dependent Affected by the power issue at the main site Attached to HDC154 INC370834 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/4/2020 3:52 0:28:46 Power Generator Failure (Engine Knocking ) Engine Knocking reported by Talkpool , more information is expected from concerned Team ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From JeanRosebert.Dorcely at digicelgroup.com Mon May 4 02:22:11 2020 From: JeanRosebert.Dorcely at digicelgroup.com (Jean Rosebert Dorcely) Date: Mon, 4 May 2020 08:22:11 +0000 Subject: [Rantt] Recall: NOC hourly report at 3:00 AM Message-ID: Jean Rosebert Dorcely would like to recall the message, "NOC hourly report at 3:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Mon May 4 02:22:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 4 May 2020 08:22:32 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 6 9 6 20 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 27 4 1 0 27 ZTE 4 4 1 0 4 Huawei 10 10 10 2 10 Network 41 18 12 2 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 3 0 1 10 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 110:20:46 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC371055 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 72:13:46 Power Generator failure (Indeterminate) Because of gunshot in the area, team leave the site. Eta not yet available INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 52:20:46 Power Generator failure (Injection Pump Faulty) Team is on site replacing the Injection Pump INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 42:58:46 Power Generator Failure (Engine broken) Talkpool break down the genset , ETR to be provided INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 31:00:46 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 22:48:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. ETR to be provided. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 21:33:46 Power Generator failure (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC370859 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 5/3/2020 9:00 19:20:46 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/3/2020 , 2:19 PM , ETR to be provide by them INC370978 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 5/3/2020 12:08 16:12:46 Power Generator failure (Radiator failure) Radiator and water pump are faulty on site , spare is requested for replacement . ETR not yet available INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 12:10 16:10:46 Power Power Failure (Indeterminate) Lack of oil due to defective rear seal and front seal. Next update to share 5/4/2020 at 9:00AM. INC370979 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 12:22 15:58:46 Power Generator failure (Indeterminate) Illegal connection to the site and the team cannot access the site due to the area is dangerous. INC371006 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/3/2020 13:50 14:30:46 Transmission Transmission (Indeterminate) Talkpool is not manage his Team to reach the site INC371129 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/3/2020 18:28 9:52:46 Power Generator failure (Indeterminate) Team refuse to go on site due to heavy rain in the area, they will reach the site 5/4/2020 , 6:00AM INC371129 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/3/2020 18:28 9:52:46 Dependent Affected by the power issue at the main site Attached to HDC216 INC371129 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/3/2020 18:28 9:52:46 Dependent Affected by the power issue at the main site Attached to HDC216 INC371130 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/3/2020 18:28 9:52:46 Dependent Affected by the power issue at the main site Attached to HDC216 INC371041 HAIDC101 SAINTILUS Centre Huawei 2G+3G+LTE B Talkpool 5/3/2020 18:31 9:49:46 Power Power Failure (Indeterminate) Access issue at night , Team will back to the site 5/4/2020 , ETA to be provide INC371128 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/3/2020 18:55 9:25:46 Power Power Failure (Indeterminate) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC371046 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/3/2020 19:36 8:44:46 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371050 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/3/2020 20:16 8:04:46 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371058 HDC261 DESDUNES Artibonite Ericsson 2G+3G B O&M Fuel 5/3/2020 21:04 7:16:46 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/3/2020 , 9:40PM , ETR to be provide by them INC371058 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 7:16:46 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371058 HDC275 DAUPHINE Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 7:16:46 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371058 HDC339 POTHENOT Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 7:16:46 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371058 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 7:16:46 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371059 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 21:08 7:12:46 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site 8:00 AM INC371143 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G C Talkpool 5/3/2020 23:04 5:16:46 Power Power Failure (Indeterminate) Team will reach site 5/4/2020 with a backup genset to boost the RBS. ETA will be shared once available. INC371143 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 5/3/2020 23:04 5:16:46 Dependent Affected by the power issue at the main site Affected by HDO384 INC371145 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G+3G C Talkpool 5/3/2020 23:20 5:00:46 Power Power Failure (Indeterminate) Back up genset is out of fuel, team will reach site 5/4/2020 ETR to be provided. INC371149 HDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/4/2020 0:18 4:02:46 Power Power Failure (Indeterminate) HPU Acceptance not yet submitted to Talkpool Team , more update will be share once available INC371067 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/4/2020 0:36 3:44:46 Power Generator failure (Indeterminate) Team is waiting for access INC371153 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/4/2020 0:36 3:44:46 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371153 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/4/2020 0:36 3:44:46 Dependent Affected by the power issue at the main site Attached to HDC360 INC371155 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G D Talkpool 5/4/2020 1:09 3:11:46 Power Power Failure (Indeterminate) Team has been informed, ETA 6:45AM due team cannot reach site with motorcycle. INC371071 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/4/2020 1:16 3:04:46 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371160 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 2:31 1:49:46 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC371057 HDO028 SANTO_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 2:44 1:36:46 Power Generator failure (Indeterminate) AVR faulty. follow up is ongoing. More update will be provided 7:00 AM INC371164 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/4/2020 3:32 0:48:46 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371165 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 5/4/2020 3:36 0:44:46 Power Power Failure (Indeterminate) Team is informed , ETA not yet available INC371165 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/4/2020 3:36 0:44:46 Dependent Affected by the power issue at the main site Attached to HDC154 INC370834 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/4/2020 3:52 0:28:46 Power Generator Failure (Engine Knocking ) Engine Knocking reported by Talkpool , more information is expected from concerned Team ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From jithin.j.singh at talkpool.com Mon May 4 03:13:32 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Mon, 4 May 2020 09:13:32 +0000 Subject: [Rantt] TenGig Micro wave link OBLEON-HILAIRE down In-Reply-To: References: Message-ID: Hi JP/NOC, Please see the information of faulty unit at SDH011 that need to be replaced: Equipment: LIC-X-E10 Product Code: 24-L010-0/BOF Serial Number: J389B10552. Hi Boyer/Chery, Please have your approval to collect the unit from Digicel WH. BR/ Jithin Singh. From: Jean P. Francois Sent: Monday, May 4, 2020 4:01 AM To: Jithin J Singh ; Haiti Noc ; Gerry Bolante ; Bernard Yacoub ; astrid.argana at tpmanagementsa.com; Nikhil Govind ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran ; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Francois Boyer ; Jean A. Chery ; Hai_Tech_O&M ; Hai_Tech_RFPO ; Jean Yvelt Marseille ; Hai_Tech_TX ; Hai_Tech_Transmission Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, We have a card failure at SDH011 (LIC-X-E10); it needs to be replaced. BR Jean P. Francois From: Jithin J Singh > Sent: Monday, May 4, 2020 1:25 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, Teams are mobilized for checking the issues at SDH011 and SDH009 as requested. Please arrange access for both sites. The following teams are assigned: * SDH011 - Roldan Consul (+509 3701 0727). ETA is 2:15 AM. * SDH009 - Jean Kelly (+509 3791 5685). ETA 3:00 AM. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, May 4, 2020 1:02 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; Jithin J Singh >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: TenGig Micro wave link OBLEON-HILAIRE down All' Be informed that TenGig Micro wave link HILAIRE-OBBLEON is down . Contractor has been dispatched to check at SDH011 and SDH009 to check the issue. [cid:image001.png at 01D621D2.BE2123E0] We will keep you posted Regards, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Email-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 37827 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 11451 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: SDH011.jpeg Type: application/octet-stream Size: 112477 bytes Desc: SDH011.jpeg URL: From Haiti.Noc at digicelgroup.com Mon May 4 04:18:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 4 May 2020 10:18:46 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3669:57:33 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 504:15:33 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 255:26:33 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 201:32:33 RBS RBS Fault (RUS failure) Faulty RUS01B3. ETR to be provided INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 188:02:33 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare has been requested but not collected yet. ETR to be provided INC370633 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 140:49:33 RBS RBS Fault (RUS failure) Faulty RUS01B5 need to be replaced. Spare not yet available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 118:15:33 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH digicel doesn't have it available. ETR not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 110:19:33 RBS RBS Fault ( DUG chassis failure) Faulty DUG chassis. Spare has been requested but not collected yet. ETR to be provided INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 81:45:33 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. Next update to share when available INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 81:22:33 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370112 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/1/2020 8:50 69:27:33 RBS RBS Fault (RUS failure) Faulty RRUS01B5, Spare need to be replaced. INC370675 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G A Talkpool 5/2/2020 20:52 33:25:33 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC371053 HDC262 GROS_PIERRE Nord-Est Ericsson 2G D Talkpool 5/3/2020 7:52 22:25:33 Power Power Failure (Indeterminate) Team refuse to go on site at night due to unsafe area, they will reach the site 5/4/2020 , 8:00AM INC370942 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/3/2020 19:54 10:23:33 Power Power Failure (DC Converter Failure) One DC converter inside the HPU is faulty , spare not yet available, waiting for next update from team. INC371141 HDC359 TI_BOUKAN Nord-Est Ericsson 2G D Talkpool 5/3/2020 23:00 7:17:33 RBS RBS Fault (Indeterminate) Team will reach the site , 5/4/2020 , ETA 8:00AM INC371143 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/3/2020 23:04 7:13:33 Dependent Affected by the power issue at the main site Affected by HDO384 INC371143 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 5/3/2020 23:04 7:13:33 Dependent Affected by the power issue at the main site Affected by HDO384 INC371143 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 5/3/2020 23:04 7:13:33 Dependent Affected by the power issue at the main site Affected by HDO384 INC371143 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 5/3/2020 23:04 7:13:33 Dependent Affected by the power issue at the main site Affected by HDO384 INC371069 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/4/2020 1:08 5:09:33 Power Power Failure (Indeterminate) Rectifier inside the HPU are faulty, spare not yet available. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 4 05:21:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 4 May 2020 11:21:31 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 4th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 4th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 113:13:36 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC371055 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 75:06:36 Power Generator failure (Indeterminate) Because of gunshot in the area, team leave the site. Eta not yet available INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 0:00 55:13:36 Power Generator failure (Injection Pump Faulty) Team unreachable. Talkpool not able to provide update INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 45:51:36 Power Generator Failure (Engine broken) Talkpool break down the genset , ETR to be provided INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 33:53:36 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 3-May-20 1-Jan-00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. ETR to be provided. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 24:26:36 Power Generator failure (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC370859 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 5/3/2020 9:00 22:13:36 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/3/2020 , 2:19 PM , ETR to be provide by them INC370978 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 5/3/2020 12:08 19:05:35 Power Generator failure (Radiator failure) Radiator and water pump are faulty on site , spare is requested for replacement . ETR not yet available INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 3-May-20 0-Jan-00 Power Power Failure (Indeterminate) Lack of oil due to defective rear seal and front seal. Next update to share 5/4/2020 at 9:00AM. INC370979 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 12:22 18:51:36 Power Generator failure (Indeterminate) Illegal connection to the site and the team cannot access the site due to the area is dangerous. INC371006 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/3/2020 13:50 17:23:36 Transmission Transmission (Indeterminate) Talkpool is not manage his Team to reach the site INC371041 HAIDC101 SAINTILUS Centre Huawei 2G+3G+LTE B Talkpool 5/3/2020 18:31 12:42:36 Power Power Failure (Indeterminate) Access issue at night , Team will back to the site 5/4/2020 , ETA 7:45AM INC371128 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 3-May-20 0-Jan-00 Power Power Failure (Indeterminate) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC371046 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/3/2020 19:36 11:37:36 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371050 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/3/2020 20:16 10:57:36 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371058 HDC261 DESDUNES Artibonite Ericsson 2G+3G B O&M Fuel 5/3/2020 21:04 10:09:36 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/3/2020 , 9:40PM , ETR to be provide by them INC371058 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 10:09:36 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371058 HDC275 DAUPHINE Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 10:09:36 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371058 HDC339 POTHENOT Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 10:09:36 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371058 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 10:09:36 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371059 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 21:08 10:05:35 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site 8:00 AM INC371143 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G C Talkpool 3-May-20 0-Jan-00 Power Power Failure (Indeterminate) Team will reach site 5/4/2020 ETA 6:45AM expired more update is expected from team. INC371143 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 3-May-20 0-Jan-00 Dependent Affected by the power issue at the main site Affected by HDO384 INC371145 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G+3G C Talkpool 3-May-20 0-Jan-00 Power Power Failure (Indeterminate) Back up genset is out of fuel, team will reach site 5/4/2020 ETR to be provided. INC371149 HDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/4/2020 0:18 6:55:36 Power Power Failure (Indeterminate) Talkpool is not manage his Team to reach the site INC371067 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 0:36 6:37:36 Power Generator failure (Indeterminate) Access issue. Watchman unreachable, inspector is informed. Follow up ongoing INC371153 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/4/2020 0:36 6:37:36 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371153 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/4/2020 0:36 6:37:36 Dependent Affected by the power issue at the main site Attached to HDC360 INC371155 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G D Talkpool 4-May-20 0-Jan-00 Power Generator failure (Oil sensor failure) Oil sensor faulty,team is going to take another oil sensor, more update will be shared once available. INC371071 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/4/2020 1:16 5:57:36 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371160 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 2:31 4:42:36 Power Generator failure (Indeterminate) Red zone site. Team will be on site at 7:30 AM INC371057 HDO028 SANTO_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 2:44 4:29:36 Power Generator failure (Indeterminate) Team is working on the site INC371164 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/4/2020 3:32 3:41:36 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371165 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 5/4/2020 3:36 3:37:36 Power Power Failure (Indeterminate) Team working on site INC371165 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/4/2020 3:36 3:37:36 Dependent Affected by the power issue at the main site Attached to HDC154 INC370834 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/4/2020 3:52 3:21:36 Power Generator Failure (Engine Knocking ) Engine Knocking reported by Talkpool , more information is expected from concerned Team INC371166 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/4/2020 4:15 2:58:36 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371169 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 4:31 2:42:36 Power Generator failure (Indeterminate) Team is working on the site INC371084 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 5:25 1:48:36 Power Generator failure (Indeterminate) Team is informed. ETA 7:30 AM INC371085 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 5/4/2020 5:29 1:44:36 Power Power Failure (Indeterminate) Team is informed , ETA 8:00AM INC371085 HAIDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 5/4/2020 5:29 1:44:36 Power Affected by the power issue at the main site Attached to HDC016 INC370930 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 4-May-20 0-Jan-00 Power Power Failure (Indeterminate) Back up genset is out of fuel, follow up is ongoing with team. INC371088 HDO391 LEOGANE_MARCHALE Sud Ericsson 2G B Talkpool 4-May-20 0-Jan-00 Power Power Failure (Indeterminate) Team is aware, ETA 8:00AM. INC371088 COW075 HAVEN_COW Sud Ericsson 2G D Talkpool 4-May-20 0-Jan-00 Dependent Affected by the power issue at the main site Attached to HDO391 INC371092 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 4-May-20 0-Jan-00 Power Power Failure (Indeterminate) Team is aware, ETA will be shared once available. INC371089 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 6:25 0:48:36 Power Generator failure (Indeterminate) Team is informed. ETA not yet available Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3670:53:36 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 505:11:36 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 256:22:36 RBS RBS Fault (Rectifier failure) Rectifier faulty. Two rectifiers are needed, spare not yet available, waiting for next update from team. INC368394 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 4/25/2020 20:45 202:28:36 RBS RBS Fault (RUS failure) Faulty RUS01B3. ETR to be provided INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 188:58:36 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare has been requested but not collected yet. ETR to be provided INC370633 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 141:45:36 RBS RBS Fault (RUS failure) Faulty RUS01B5 need to be replaced. Spare not yet available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 119:11:36 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH digicel doesn't have it available. ETR not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 111:15:36 RBS RBS Fault ( DUG chassis failure) Faulty DUG chassis. Spare has been requested but not collected yet. ETR to be provided INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 82:41:36 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. Next update to share when available INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 82:18:35 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370112 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/1/2020 8:50 70:23:36 RBS RBS Fault (RUS failure) Faulty RRUS01B5, Spare need to be replaced. INC370675 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G A Talkpool 5/2/2020 20:52 34:21:36 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC371053 HDC262 GROS_PIERRE Nord-Est Ericsson 2G D Talkpool 5/3/2020 7:52 23:21:36 Power Power Failure (Indeterminate) Team refuse to go on site at night due to unsafe area, they will reach the site 5/4/2020 , 8:00AM INC370942 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/3/2020 19:54 11:19:35 Power Power Failure (DC Converter Failure) One DC converter inside the HPU is faulty , spare not yet available, waiting for next update from team. INC371141 HDC359 TI_BOUKAN Nord-Est Ericsson 2G D Talkpool 5/3/2020 23:00 8:13:36 RBS RBS Fault (Indeterminate) Team will reach the site , 5/4/2020 , ETA 8:00AM INC371143 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/3/2020 23:04 8:09:36 Dependent Affected by the power issue at the main site Affected by HDO384 INC371143 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 5/3/2020 23:04 8:09:36 Dependent Affected by the power issue at the main site Affected by HDO384 INC371143 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 5/3/2020 23:04 8:09:36 Dependent Affected by the power issue at the main site Affected by HDO384 INC371143 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 5/3/2020 23:04 8:09:36 Dependent Affected by the power issue at the main site Affected by HDO384 INC371069 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/4/2020 1:08 6:05:36 Power Power Failure (Indeterminate) Rectifier inside the HPU are faulty, spare not yet available. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC370921 HDO599 PERNIER_IMP_GRACIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 6:33 5/3/2020 20:39 14:06:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Portable genset is out of fuel Fuel Delivery Delay Fuel added and the genset restarted INC371016 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 5/3/2020 14:48 5/3/2020 19:38 4:50:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC371047 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/3/2020 19:44 5/3/2020 21:44 2:00:00 4:00:00 Compliant Power Generator failure (High temperature) Temp due to Fan belt Broken OK Fan belt replaced 1/2 gallon of oil added and genset restarted. INC371047 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/3/2020 19:44 5/3/2020 21:44 2:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC253 OK Site back on air with the main site INC371047 COW032 ENNERY_COW Centre Ericsson 2G D Talkpool 5/3/2020 19:44 5/3/2020 21:44 2:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC253 OK Site back on air with the main site INC371115 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 5/3/2020 15:48 5/3/2020 22:20 6:32:00 4:00:00 Not Compliant Transmission Transmission (RAU failure) RAU Faulty Need to be justified Cold restart applied on RAU INC371115 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/3/2020 15:48 5/3/2020 22:20 6:32:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDC169 Cascaded Site back on air with the main site INC371129 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/3/2020 18:28 5/4/2020 6:50 12:22:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC371129 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/3/2020 18:28 5/4/2020 6:50 12:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC216 Cascaded Site back on air with the main site INC371129 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/3/2020 18:28 5/4/2020 6:50 12:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC216 Cascaded Site back on air with the main site INC371130 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/3/2020 18:28 5/4/2020 6:50 12:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC216 Cascaded Site back on air with the main site INC370895 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 5/3/2020 12:34 5/3/2020 19:44 7:10:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC370930 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/3/2020 12:22 5/3/2020 20:46 8:24:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from contractor. INC371038 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 5/3/2020 18:42 5/3/2020 21:57 3:15:00 4:00:00 Compliant Power Generator failure (High temperature) High temp. OK Team add 1/2 gallon coolant, 1/2 gallon oil and genset restarted. INC371131 HAIDS138 ST HELENE_MANICHE Sud ZTE 2G+3G C Talkpool 5/3/2020 19:37 5/4/2020 0:34 4:57:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from contractor. Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC371032 HGA017 CHALON Nippes Ericsson 3G B Talkpool 5/3/2020 18:23 5/3/2020 20:15 1:52:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate. OK RUS has been reset. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... 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Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 4 06:35:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 4 May 2020 12:35:44 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 7 12 7 18 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 3 1 0 25 ZTE 6 6 1 0 6 Huawei 13 13 13 2 13 Network 44 22 15 2 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 4 0 2 8 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 114:33:08 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC371055 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 76:26:08 Power Generator failure (Indeterminate) Because of gunshot in the area, team leave the site. ETA 08:30AM INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 56:33:08 Power Generator failure (Injection Pump Faulty) Team unreachable. Talkpool not able to provide update INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 47:11:08 Power Generator Failure (Engine broken) Talkpool break down the genset , ETR to be provided INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 35:13:08 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 27:01:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. ETR to be provided. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 25:46:08 Power Generator failure (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC370859 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 5/3/2020 9:00 23:33:08 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/3/2020 at 2:19 PM. ETR to be provide by them INC370978 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 5/3/2020 12:08 20:25:08 Power Generator failure (Radiator failure) Radiator and water pump are faulty on site , spare is requested for replacement. ETR not yet available INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 12:10 20:23:08 Power Power Failure (Indeterminate) Lack of oil due to defective rear seal and front seal. Next update to share 5/4/2020 at 9:00AM. INC370979 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 12:22 20:11:08 Power Generator failure (Indeterminate) Illegal connection to the site and the team cannot access the site due to the area is dangerous. INC371006 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/3/2020 13:50 18:43:07 Transmission Transmission (Indeterminate) Talkpool is not manage his Team to reach the site. Till now the ETA is not yet available. INC371041 HAIDC101 SAINTILUS Centre Huawei 2G+3G+LTE B Talkpool 5/3/2020 18:31 14:02:08 Power Power Failure (Indeterminate) Access issue at night. Team will back to the site 5/4/2020 , ETA 8:45AM INC371128 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/3/2020 18:55 13:38:07 Power Power Failure (Indeterminate) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC371046 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/3/2020 19:36 12:57:08 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371050 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/3/2020 20:16 12:17:08 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371058 HDC261 DESDUNES Artibonite Ericsson 2G+3G B O&M Fuel 5/3/2020 21:04 11:29:07 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/3/2020 , 9:40PM , ETR to be provide by them INC371058 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 11:29:08 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371058 HDC275 DAUPHINE Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 11:29:08 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371058 HDC339 POTHENOT Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 11:29:08 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371058 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 11:29:07 Dependent Affected by the fuel issue at the main site Attached to HDC261 INC371059 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 21:08 11:25:07 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site this morning but ETA is revised. INC371143 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G C Talkpool 5/3/2020 23:04 9:29:08 Power Power Failure (Indeterminate) Team is working on site INC371143 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 5/3/2020 23:04 9:29:08 Dependent Affected by the power issue at the main site Affected by HDO384 INC371145 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G+3G C Talkpool 5/3/2020 23:20 9:13:08 Power Power Failure (Indeterminate) Back up genset is out of fuel, team will reach site 5/4/2020 ETR to be provided. INC371149 HDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/4/2020 0:18 8:15:08 Power Power Failure (Indeterminate) Talkpool is not manage his Team to reach the site. According to the team, there is an HPU key issue. INC371153 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/4/2020 0:36 7:57:08 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371067 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/4/2020 0:36 7:57:08 Power Generator failure (Indeterminate) Watchman was unreachable, ETA 08:45AM. INC371155 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G D Talkpool 5/4/2020 1:09 7:24:08 Power Generator failure (Oil sensor failure) Oil sensor faulty, team is going to take another oil sensor, more update will be shared once available. INC371071 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/4/2020 1:16 7:17:08 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371160 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 2:31 6:02:08 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, Follow up is ongoing by TP . INC371164 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/4/2020 3:32 5:01:07 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371165 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 5/4/2020 3:36 4:57:08 Power Power Failure (Indeterminate) Team working on site INC371165 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/4/2020 3:36 4:57:08 Dependent Affected by the power issue at the main site Attached to HDC154 INC370834 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/4/2020 3:52 4:41:08 Power Generator Failure (Engine Knocking ) Engine Knocking reported by Talkpool , more information is expected from concerned Team INC371166 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/4/2020 4:15 4:18:07 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371085 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 5/4/2020 5:29 3:04:08 Transmission Transmission (Indeterminate) Power team was on the site and confirmed the issue is not related to power. TX Team will be informed. ETA: Not yet available INC371085 HAIDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 5/4/2020 5:29 3:04:08 Dependent Affected by the Transmission issue at the main site Attached to HDC016 INC370930 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/4/2020 6:01 2:32:08 Power Power Failure (Indeterminate) Back up genset is out of fuel, follow up is ongoing with team. INC371088 HDO391 LEOGANE_MARCHALE Sud Ericsson 2G B Talkpool 5/4/2020 6:12 2:21:08 Power Power Failure (Indeterminate) rectifier faulty, spare not yet available, new update is ongoing INC371088 COW075 HAVEN_COW Sud Ericsson 2G D Talkpool 5/4/2020 6:12 2:21:08 Dependent Affected by the power issue at the main site Attached to HDO391 INC371092 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 6:16 2:17:08 Power Power Failure (Indeterminate) Team is aware, ETA: 8:15AM INC371089 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 6:25 2:08:08 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/4/2020 6:34 1:59:08 Power Generator failure (Indeterminate) Talkpool refuses to provide update ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 4 07:52:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 4 May 2020 13:52:52 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 8 15 7 12 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 2 1 0 22 ZTE 6 6 1 0 8 Huawei 11 11 11 2 12 Network 39 19 13 2 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 3 0 2 5 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 115:51:15 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC371055 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 77:44:15 Power Generator failure (Indeterminate) Team is on the site for CM INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 57:51:15 Power Generator failure (Injection Pump Faulty) Team has been dispatch, ETA 09:20AM INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 48:29:15 Power Generator Failure (Engine broken) Talkpool break down the genset , ETR to be provided INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 36:31:15 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 28:19:15 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. ETR to be provided. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 27:04:15 Power Generator failure (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC370859 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 5/3/2020 9:00 24:51:15 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/3/2020 at 2:19 PM. ETR to be provide by them INC370978 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 5/3/2020 12:08 21:43:15 Power Generator failure (Radiator failure) Radiator and water pump are faulty on site , spare is requested for replacement. ETR not yet available INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 12:10 21:41:15 Power Power Failure (Indeterminate) Lack of oil due to defective rear seal and front seal. Next update to share 5/4/2020 at 9:00AM. INC370979 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 12:22 21:29:15 Power Generator failure (Indeterminate) Illegal connection to the site and the team cannot access the site due to the area is dangerous. INC371006 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/3/2020 13:50 20:01:15 Transmission Transmission (Indeterminate) Talkpool is not manage his Team to reach the site. Till now the ETA is not yet available. INC371128 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/3/2020 18:55 14:56:15 Power Power Failure (Indeterminate) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC371046 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/3/2020 19:36 14:15:15 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371050 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/3/2020 20:16 13:35:15 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371143 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G C Talkpool 5/3/2020 23:04 10:47:15 Power Power Failure (Indeterminate) DC/DC faulty, follow up is ongoing by the concerned team INC371143 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 5/3/2020 23:04 10:47:15 Dependent Affected by the power issue at the main site Affected by HDO384 INC371145 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G+3G C Talkpool 5/3/2020 23:20 10:31:15 Power Power Failure (Indeterminate) Back up genset is out of fuel, team will reach site 5/4/2020 ETR to be provided. INC371149 HDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/4/2020 0:18 9:33:15 Power Power Failure (Indeterminate) Talkpool is not manage his Team to reach the site. According to the team, there is an HPU key issue. INC371153 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/4/2020 0:36 9:15:15 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371067 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/4/2020 0:36 9:15:15 Power Generator failure (Indeterminate) Team is on site, waiting for access. INC371155 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G D Talkpool 5/4/2020 1:09 8:42:15 Power Generator failure (Oil sensor failure) Oil sensor faulty, team is going to take another oil sensor, more update will be shared once available. INC371160 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 2:31 7:20:15 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, Follow up is ongoing by TP . INC371165 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 5/4/2020 3:36 6:15:15 Power Power Failure (Indeterminate) The site is suspected out of fuel. Awaiting for confirmation. INC371165 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/4/2020 3:36 6:15:15 Dependent Affected by the power issue at the main site Attached to HDC154 INC370834 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/4/2020 3:52 5:59:15 Power Generator Failure (Engine Knocking ) Engine Knocking reported by Talkpool , more information is expected from concerned Team INC371166 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/4/2020 4:15 5:36:15 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371085 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 5/4/2020 5:29 4:22:15 Transmission Transmission (Indeterminate) Power team was on the site and confirmed the issue is not related to power. TX Team will be informed. ETA: 9h15 AM INC371085 HAIDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 5/4/2020 5:29 4:22:15 Dependent Affected by the Transmission issue at the main site Attached to HDC016 INC370930 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/4/2020 6:01 3:50:15 Power Power Failure (Indeterminate) Back up genset is out of fuel, follow up is ongoing with team. INC371088 HDO391 LEOGANE_MARCHALE Sud Ericsson 2G B Talkpool 5/4/2020 6:12 3:39:15 Power Power Failure (Indeterminate) Rectifier faulty, spare not yet available, new update is ongoing INC371088 COW075 HAVEN_COW Sud Ericsson 2G D Talkpool 5/4/2020 6:12 3:39:15 Dependent Affected by the power issue at the main site Attached to HDO391 INC371092 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 6:16 3:35:15 Power Power Failure (Indeterminate) Team working on site INC371089 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 6:25 3:26:15 Power Generator failure (Indeterminate) Team is informed, ETA 09:40AM INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/4/2020 6:34 3:17:15 Power Generator failure (Indeterminate) Team dispatched, ETA not provided. INC371185 HDO356 LEOGANE_MARCHALE Sud Ericsson 2G B Talkpool 5/4/2020 8:00 1:51:15 Power Power Failure (Indeterminate) Team working on site INC371185 HDO372 LEOGANE_MARCHALE Sud Ericsson 2G B Talkpool 5/4/2020 8:00 1:51:15 Dependent Affected by the power issue at the main site Attached to HDO356 INC371189 HDS283 LEOGANE_MARCHALE Sud Ericsson 2G B Talkpool 5/4/2020 8:00 1:51:15 Power Power Failure (Indeterminate) Team is informed, ETA:10:30AM INC370942 HDO393 LEOGANE_MARCHALE Sud Ericsson 2G B Talkpool 5/4/2020 8:00 1:51:15 Power Power Failure (Indeterminate) Two DC/DC was not enough to keep working two cabinets 2106 and now we have one of them faulty INC371176 HGA156 LEOGANE_MARCHALE Sud ZTE 2G+3G B Talkpool 5/4/2020 8:00 1:51:15 Power Power Failure (Indeterminate) Team is working on site INC371194 HAIDO045 BEL_AIR_FONTAMARA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/4/2020 8:30 1:21:15 Power Generator failure (Indeterminate) Team is informed, ETA 10:00AM INC371197 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 8:38 1:13:15 Power Generator failure (Indeterminate) Team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 4 07:54:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 4 May 2020 13:54:09 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3673:31:15 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 507:49:15 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 259:00:15 Power Generator failure (Indeterminate) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 191:36:15 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare has been requested but not collected yet. ETR to be provided INC370633 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 144:23:15 RBS RBS Fault (RUS failure) Faulty RUS01B5 need to be replaced. Spare not yet available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 121:49:15 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH digicel doesn't have it available. ETR not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 113:53:15 RBS RBS Fault ( DUG chassis failure) Faulty DUG chassis. Spare has been requested but not collected yet. ETR to be provided INC369909 HDS253 GRIS_ GRIS Ouest Ericsson 2G B Talkpool 4/30/2020 20:55 84:56:15 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC370112 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/1/2020 8:50 73:01:15 RBS RBS Fault (RUS failure) Faulty RRUS01B5, Spare need to be replaced. INC370675 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G A Talkpool 5/2/2020 20:52 36:59:15 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC371053 HDC262 GROS_PIERRE Nord-Est Ericsson 2G D Talkpool 5/3/2020 7:52 25:59:15 Power Power Failure (Indeterminate) Team is on site. INC371141 HDC359 TI_BOUKAN Nord-Est Ericsson 2G D Talkpool 5/3/2020 23:00 10:51:15 RBS RBS Fault (Indeterminate) Team will reach the site , 5/4/2020 , ETA 9:50AM INC371143 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/3/2020 23:04 10:47:15 Dependent Affected by the power issue at the main site Affected by HDO384 INC371143 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 5/3/2020 23:04 10:47:15 Dependent Affected by the power issue at the main site Affected by HDO384 INC371143 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 5/3/2020 23:04 10:47:15 Dependent Affected by the power issue at the main site Affected by HDO384 INC371143 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 5/3/2020 23:04 10:47:15 Dependent Affected by the power issue at the main site Affected by HDO384 INC371205 HDN105 NAN MONBEM Nord-Est Ericsson 2G D Talkpool 5/4/2020 7:44 2:07:15 RBS RBS Fault (Indeterminate) team can't reach the site due heavy Rain. INC371186 HDS354 LEOGANE_MARCHALE Sud Ericsson 2G B Talkpool 5/4/2020 8:00 1:51:15 RBS RBS Fault (Indeterminate) Team is informed, ETA: 11:00AM INC371301 HDC318 MORNE_SALINE Nord-Est Ericsson 2G D Talkpool 5/4/2020 8:47 1:04:15 Power Power Failure (Indeterminate) Team is Informed, ETA not yet available. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 4 07:56:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 4 May 2020 13:56:42 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments INC371191 HAIDS210 MATHURIN Sud ZTE A Talkpool 5/4/2020 8:14 0:39:36 Power Generator failure (Indeterminate) Team is informed, ETA: 10:AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Eddy.Jean-Baptiste at digicelgroup.com Mon May 4 08:55:50 2020 From: Eddy.Jean-Baptiste at digicelgroup.com (Eddy Jean-Baptiste) Date: Mon, 4 May 2020 14:55:50 +0000 Subject: [Rantt] TenGig Micro wave link OBLEON-HILAIRE down In-Reply-To: References: Message-ID: Hi Beatrice / WH Team , Kindly Deliver the below material to Talkpool Team Equipment: LIC-X-E10 Product Code: 24-L010-0/BOF Serial Number: J389B10552. From: Jean P. Francois Sent: Monday, May 4, 2020 4:01 AM To: Jithin J Singh ; Haiti Noc ; Gerry Bolante ; Bernard Yacoub ; astrid.argana at tpmanagementsa.com; Nikhil Govind ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran ; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Francois Boyer ; Jean A. Chery ; Hai_Tech_O&M ; Hai_Tech_RFPO ; Jean Yvelt Marseille ; Hai_Tech_TX ; Hai_Tech_Transmission Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, We have a card failure at SDH011 (LIC-X-E10); it needs to be replaced. BR Jean P. Francois From: Jithin J Singh > Sent: Monday, May 4, 2020 1:25 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, Teams are mobilized for checking the issues at SDH011 and SDH009 as requested. Please arrange access for both sites. The following teams are assigned: * SDH011 - Roldan Consul (+509 3701 0727). ETA is 2:15 AM. * SDH009 - Jean Kelly (+509 3791 5685). ETA 3:00 AM. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, May 4, 2020 1:02 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; Jithin J Singh >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: TenGig Micro wave link OBLEON-HILAIRE down All' Be informed that TenGig Micro wave link HILAIRE-OBBLEON is down . Contractor has been dispatched to check at SDH011 and SDH009 to check the issue. [cid:image001.png at 01D62202.876ACA10] We will keep you posted Regards, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Email-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 37827 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 11451 bytes Desc: image002.jpg URL: From Frantz.Mondesir at digicelgroup.com Mon May 4 09:07:30 2020 From: Frantz.Mondesir at digicelgroup.com (Frantz Michel Mondesir) Date: Mon, 4 May 2020 15:07:30 +0000 Subject: [Rantt] TenGig Micro wave link OBLEON-HILAIRE down In-Reply-To: References: Message-ID: Ready to be collected From: Eddy Jean-Baptiste Sent: Monday, May 4, 2020 10:56 AM To: Jean P. Francois ; Jithin J Singh ; Haiti Noc ; Gerry Bolante ; Bernard Yacoub ; astrid.argana at tpmanagementsa.com; Nikhil Govind ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran ; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. ; Beatrice Desir Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Francois Boyer ; Jean A. Chery ; Hai_Tech_O&M ; Hai_Tech_RFPO ; Jean Yvelt Marseille ; Hai_Tech_TX ; Hai_Tech_Transmission ; Hai_Warehouseteam Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Beatrice / WH Team , Kindly Deliver the below material to Talkpool Team Equipment: LIC-X-E10 Product Code: 24-L010-0/BOF Serial Number: J389B10552. From: Jean P. Francois > Sent: Monday, May 4, 2020 4:01 AM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, We have a card failure at SDH011 (LIC-X-E10); it needs to be replaced. BR Jean P. Francois From: Jithin J Singh > Sent: Monday, May 4, 2020 1:25 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, Teams are mobilized for checking the issues at SDH011 and SDH009 as requested. Please arrange access for both sites. The following teams are assigned: * SDH011 - Roldan Consul (+509 3701 0727). ETA is 2:15 AM. * SDH009 - Jean Kelly (+509 3791 5685). ETA 3:00 AM. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, May 4, 2020 1:02 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; Jithin J Singh >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: TenGig Micro wave link OBLEON-HILAIRE down All' Be informed that TenGig Micro wave link HILAIRE-OBBLEON is down . Contractor has been dispatched to check at SDH011 and SDH009 to check the issue. [cid:image001.png at 01D62204.32FD1A30] We will keep you posted Regards, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Email-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 37827 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 11451 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 4 09:24:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 4 May 2020 15:24:42 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 7 8 8 12 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 2 1 0 18 ZTE 7 7 2 0 7 Huawei 10 10 10 1 10 Network 35 19 13 1 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 4 0 1 2 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 117:21:40 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC371055 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 79:14:40 Power Generator failure (Indeterminate) Team is working on site. INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 59:21:40 Power Generator failure (Injection Pump Faulty) Team is working on site. INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 49:59:40 Power Generator Failure (Engine broken) Talkpool break down the genset , ETR to be provided INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 38:01:40 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 29:49:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update 12:30 PM INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 28:34:40 Power Generator failure (Indeterminate) Team cannot reach the site, because the road is blocked by police officer. INC370859 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 5/3/2020 9:00 26:21:40 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/3/2020 at 2:19 PM. ETR to be provide by them INC370978 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 5/3/2020 12:08 23:13:40 Power Generator failure (Radiator failure) Radiator and water pump are faulty on site , spare is requested for replacement. ETR not yet available INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 12:10 23:11:40 Power Power Failure (Indeterminate) Lack of oil due to defective rear seal and front seal. Portable genset option is being analyzed. Next update 12:00 PM INC370979 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 12:22 22:59:40 Power Generator failure (Indeterminate) Illegal connection to the site and the team cannot access the site due to the area is dangerous. INC371006 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/3/2020 13:50 21:31:40 Transmission Transmission (Indeterminate) Team is on the site for corrective INC371128 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/3/2020 18:55 16:26:40 Power Power Failure (Indeterminate) Team is on the way. ETR to be provided INC371046 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/3/2020 19:36 15:45:40 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371050 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/3/2020 20:16 15:05:40 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371145 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G+3G C Talkpool 5/3/2020 23:20 12:01:40 Power Power Failure (Indeterminate) Back up genset is out of fuel, team will reach site 5/4/2020 ETR to be provided. INC371149 HDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/4/2020 0:18 11:03:40 Power Power Failure (Indeterminate) Talkpool is not manage his Team to reach the site. According to the team, there is an HPU key issue. INC371160 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 2:31 8:50:40 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, Follow up is ongoing by TP . INC371165 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/4/2020 3:36 7:45:40 Dependent Affected by the power issue at the main site Attached to HDC154 INC371165 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D O&M FUEL 5/4/2020 3:36 7:45:40 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/4/2020 at 11:06 AM. ETR to be provide by them INC370834 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/4/2020 3:52 7:29:40 Power Generator Failure (Engine Knocking ) Engine Knocking reported by Talkpool , more information is expected from concerned Team INC371166 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/4/2020 4:15 7:06:40 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC370930 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/4/2020 6:01 5:20:40 Power Power Failure (Indeterminate) Back up genset is out of fuel, follow up is ongoing with team. INC371088 HDO391 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 5/4/2020 6:12 5:09:40 Power Power Failure (Indeterminate) rectifier faulty, spare not yet available, new update is ongoing INC371088 COW075 HAVEN_COW Sud Ericsson 2G D Talkpool 5/4/2020 6:12 5:09:40 Dependent Affected by the power issue at the main site Attached to HDO391 INC371092 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 6:16 5:05:40 Power Power Failure (Indeterminate) Access issue, follow up is ongoing with the inspector. INC371089 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 6:25 4:56:40 Power Generator failure (Indeterminate) Team has been dispatched, motor bike issue, Team cannot reach the site, ETA will be share soon INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/4/2020 6:34 4:47:40 Power Generator failure (Indeterminate) Team dispatched, ETA not provided. INC371189 HDS283 LEOGANE_MARCHALE Sud Ericsson 2G D Talkpool 5/4/2020 8:00 3:21:40 Power Power Failure (Indeterminate) Team is informed, ETA:10:30AM, Expired, New ETA:11:35AM INC370942 HDO393 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 5/4/2020 8:00 3:21:40 Power Power Failure (Indeterminate) Two DC/DC was not enough to keep working two cabinets 2106 and now we have one of them faulty INC371176 HAIGA156 LEOGANE_MARCHALE Sud ZTE 2G+3G D Talkpool 5/4/2020 8:00 3:21:40 Power Power Failure (Indeterminate) Team is still working on site INC371194 HAIDO045 BEL_AIR_FONTAMARA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/4/2020 8:30 2:51:40 Power Generator failure (Indeterminate) No power issue found, TX team is requested, RTA 11:30AM. INC371197 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 8:38 2:43:40 Power Generator failure (Indeterminate) Team cannot reach the site, because the road is blocked by police officer. INC371314 HDO288 RUELLE_NORGUES_CHRIST_ROI Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 9:37 1:44:40 Power Generator failure (Indeterminate) Team is informed. ETA 12:20PM INC371232 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/4/2020 9:54 1:27:40 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From jithin.singh at tpmanagementsa.com Mon May 4 09:47:02 2020 From: jithin.singh at tpmanagementsa.com (jithin.singh at tpmanagementsa.com) Date: Mon, 4 May 2020 11:47:02 -0400 Subject: [Rantt] TenGig Micro wave link OBLEON-HILAIRE down In-Reply-To: References: Message-ID: <00f001d6222b$4eb7ba10$ec272e30$@tpmanagementsa.com> Hello Frantz/WH team, Arcie Abenuman/TP (+509 3701 0890) will collect the unit from Digicel WH and handle replacement at site. Hello Chery, Can we proceed with the replacement of the unit during the day or should it be on MW? Please confirm. BR/ Jithin Singh. From: Frantz Michel Mondesir Sent: Monday, May 4, 2020 11:08 AM To: Eddy Jean-Baptiste ; Jean P. Francois ; Jithin J Singh ; Haiti Noc ; Gerry Bolante ; Bernard Yacoub ; astrid.argana at tpmanagementsa.com; Nikhil Govind ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran ; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. ; Beatrice Desir Cc: Hai_Warehouseteam ; Eng Teck Ng ; Luigi Roy ; Hai_Tech_Transmission ; Francois Boyer ; Hai_Tech_O&M ; Jean A. Chery ; Geoffrey Collins ; Jean Yvelt Marseille ; Hai_Tech_RFPO ; Hai_Tech_TX ; HAI_Tech_Noc Subject: Re: [Rantt] TenGig Micro wave link OBLEON-HILAIRE down Ready to be collected From: Eddy Jean-Baptiste > Sent: Monday, May 4, 2020 10:56 AM To: Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com ; Nikhil Govind >; fibertt at tpmanagementsa.com ; fon at tpmanagementsa.com ; hpu.maintenance at tpmanagementsa.com ; hpu_alarms at tpmanagementsa.com ; msc at tpmanagementsa.com ; powertt at tpmanagementsa.com ; tp ran >; rantt at tpmanagementsa.com ; tp.fo at tpmanagementsa.com ; tp.imc.haiti at tpmanagementsa.com ; tp_tech at tpmanagementsa.com . >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M &M at digicelgroup.com>; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Beatrice / WH Team , Kindly Deliver the below material to Talkpool Team Equipment: LIC-X-E10 Product Code: 24-L010-0/BOF Serial Number: J389B10552. From: Jean P. Francois > Sent: Monday, May 4, 2020 4:01 AM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com ; Nikhil Govind >; fibertt at tpmanagementsa.com ; fon at tpmanagementsa.com ; hpu.maintenance at tpmanagementsa.com ; hpu_alarms at tpmanagementsa.com ; msc at tpmanagementsa.com ; powertt at tpmanagementsa.com ; tp ran >; rantt at tpmanagementsa.com ; tp.fo at tpmanagementsa.com ; tp.imc.haiti at tpmanagementsa.com ; tp_tech at tpmanagementsa.com . > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M &M at digicelgroup.com>; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, We have a card failure at SDH011 (LIC-X-E10); it needs to be replaced. BR Jean P. Francois From: Jithin J Singh > Sent: Monday, May 4, 2020 1:25 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com ; Nikhil Govind >; fibertt at tpmanagementsa.com ; fon at tpmanagementsa.com ; hpu.maintenance at tpmanagementsa.com ; hpu_alarms at tpmanagementsa.com ; msc at tpmanagementsa.com ; powertt at tpmanagementsa.com ; tp ran >; rantt at tpmanagementsa.com ; tp.fo at tpmanagementsa.com ; tp.imc.haiti at tpmanagementsa.com ; tp_tech at tpmanagementsa.com . > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M &M at digicelgroup.com>; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, Teams are mobilized for checking the issues at SDH011 and SDH009 as requested. Please arrange access for both sites. The following teams are assigned: * SDH011 - Roldan Consul (+509 3701 0727). ETA is 2:15 AM. * SDH009 - Jean Kelly (+509 3791 5685). ETA 3:00 AM. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, May 4, 2020 1:02 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com ; Nikhil Govind >; Jithin J Singh >; fibertt at tpmanagementsa.com ; fon at tpmanagementsa.com ; hpu.maintenance at tpmanagementsa.com ; hpu_alarms at tpmanagementsa.com ; msc at tpmanagementsa.com ; powertt at tpmanagementsa.com ; ran at tpmanagementsa.com ; rantt at tpmanagementsa.com ; tp.fo at tpmanagementsa.com ; tp.imc.haiti at tpmanagementsa.com ; tp.ran at tpmanagementsa.com ; tp_tech at tpmanagementsa.com . > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M &M at digicelgroup.com>; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: TenGig Micro wave link OBLEON-HILAIRE down All' Be informed that TenGig Micro wave link HILAIRE-OBBLEON is down . Contractor has been dispatched to check at SDH011 and SDH009 to check the issue. We will keep you posted Regards, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, DigicelT Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 _____ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 37827 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 11451 bytes Desc: not available URL: From Haiti.Noc at digicelgroup.com Mon May 4 10:30:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 4 May 2020 16:30:33 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3676:07:58 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 510:25:58 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 261:36:58 Power Generator failure (Indeterminate) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 194:12:58 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare has been requested but not collected yet. ETR to be provided INC370633 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 146:59:58 RBS RBS Fault (RUS failure) Faulty RUS01B5 need to be replaced. Spare not yet available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 124:25:58 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH digicel doesn't have it available. ETR not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 116:29:58 RBS RBS Fault ( DUG chassis failure) Faulty DUG chassis. Spare has been requested but not collected yet. ETR to be provided INC370112 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/1/2020 8:50 75:37:58 RBS RBS Fault (RUS failure) Faulty RRUS01B5, Spare need to be replaced. INC370675 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G A Talkpool 5/2/2020 20:52 39:35:58 RBS RBS Fault (RUS failure) Faulty RUS01B8 need to be replaced. Spare not yet available. INC371301 HDC318 MORNE_SALINE Nord-Est Ericsson 2G D Talkpool 5/4/2020 8:47 3:40:58 RBS RBS Fault (Indeterminate) Solar system failed. Site will be up with solar power INC371225 HDN135 PONT_VINCENT Nord-Est Ericsson 2G D Talkpool 5/4/2020 9:25 3:02:58 RBS RBS Fault (Indeterminate) Team is Informed, ETA not yet available. INC371338 HDS022 BOUGNOTTE_LEOGANE Ouest Ericsson 2G A Talkpool 5/4/2020 10:36 1:51:58 RBS RBS Fault (RUS failure) Team is working on site INC371348 HDC276 ROY_CANNOT Nord-Est Ericsson 2G D Talkpool 5/4/2020 11:00 1:27:58 Transmission Transmission (Indeterminate) Team is Informed, ETA not yet available. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 4 10:31:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 4 May 2020 16:31:41 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC371363 HDC004 FRECYNEAU Artibonite Huawei B Talkpool 5/4/2020 11:46 0:44:38 Power Power Failure (Indeterminate) Team is informed , ETA not yet available. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Frantz.Mondesir at digicelgroup.com Mon May 4 11:26:12 2020 From: Frantz.Mondesir at digicelgroup.com (Frantz Michel Mondesir) Date: Mon, 4 May 2020 17:26:12 +0000 Subject: [Rantt] TenGig Micro wave link OBLEON-HILAIRE down In-Reply-To: References: Message-ID: Delivered to Arcie Abenuman From: Frantz Michel Mondesir Sent: Monday, May 4, 2020 11:08 AM To: Eddy Jean-Baptiste ; Jean P. Francois ; Jithin J Singh ; Haiti Noc ; Gerry Bolante ; Bernard Yacoub ; astrid.argana at tpmanagementsa.com; Nikhil Govind ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran ; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. ; Beatrice Desir Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Francois Boyer ; Jean A. Chery ; Hai_Tech_O&M ; Hai_Tech_RFPO ; Jean Yvelt Marseille ; Hai_Tech_TX ; Hai_Tech_Transmission ; Hai_Warehouseteam Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ready to be collected From: Eddy Jean-Baptiste > Sent: Monday, May 4, 2020 10:56 AM To: Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Beatrice / WH Team , Kindly Deliver the below material to Talkpool Team Equipment: LIC-X-E10 Product Code: 24-L010-0/BOF Serial Number: J389B10552. From: Jean P. Francois > Sent: Monday, May 4, 2020 4:01 AM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, We have a card failure at SDH011 (LIC-X-E10); it needs to be replaced. BR Jean P. Francois From: Jithin J Singh > Sent: Monday, May 4, 2020 1:25 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, Teams are mobilized for checking the issues at SDH011 and SDH009 as requested. Please arrange access for both sites. The following teams are assigned: * SDH011 - Roldan Consul (+509 3701 0727). ETA is 2:15 AM. * SDH009 - Jean Kelly (+509 3791 5685). ETA 3:00 AM. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, May 4, 2020 1:02 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; Jithin J Singh >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: TenGig Micro wave link OBLEON-HILAIRE down All' Be informed that TenGig Micro wave link HILAIRE-OBBLEON is down . Contractor has been dispatched to check at SDH011 and SDH009 to check the issue. [cid:image001.png at 01D62217.79540530] We will keep you posted Regards, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Email-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 37827 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 11451 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 4 12:21:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 4 May 2020 18:21:06 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 5 9 7 6 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 4 1 0 14 ZTE 6 6 0 0 6 Huawei 7 7 7 1 7 Network 27 17 8 1 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 3 0 1 2 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 120:19:01 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC371055 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 82:12:01 Power Generator failure (Indeterminate) Team at the WH waiting for gasket cylinder, ETA cannot be provided. INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 62:19:01 Power Generator failure (Injection Pump Faulty) Governor is faulty after replacing water pump. spare need, follow up is ongoing. INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 52:57:01 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No ETR yet, next update before COB INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 40:59:01 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power however TP has been advised to go to check the site. Feedback is still expected from them INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 32:47:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 31:32:01 Power Generator failure (Indeterminate) Team cannot reach the site, because the road is blocked by police officier. INC370859 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 5/3/2020 9:00 29:19:01 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/3/2020 at 2:19 PM. ETR to be provide by them. Update to be shared by TP regarding the Hybrid Rectification prior to refueling. ETR Before COB INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 12:10 26:09:01 Power Power Failure (Indeterminate) Lack of oil due to defective rear seal and front seal. Portable genset option is being analyzed. Next update as soon as possible INC371145 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G+3G C Talkpool 5/3/2020 23:20 14:59:01 Power Power Failure (Indeterminate) Back up genset is out of fuel, Cash to purchase fuel is pending from finance, New update is expected INC371149 HDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/4/2020 0:18 14:01:01 Power Power Failure (Indeterminate) According to the TP team, Key for the HPU is still with CANEZ Team. They are arranging the key now. Feedback expected from them INC370834 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/4/2020 3:52 10:27:01 Power Generator Failure (Engine Knocking ) Engine Knocking reported by Talkpool. More information is expected from concerned Team INC371166 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/4/2020 4:15 10:04:01 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC370930 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/4/2020 6:01 8:18:01 Power Power Failure (Indeterminate) Back up genset is out of fuel, Cash to purchase fuel is pending from finance, New update is expected INC371088 HDO391 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 5/4/2020 6:12 8:07:01 Power Power Failure (Indeterminate) rectifier faulty, spare not yet available, new upade is ongoing INC371088 COW075 HAVEN_COW Sud Ericsson 2G D Talkpool 5/4/2020 6:12 8:07:01 Dependent Affected by the power issue at the main site Attached to HDO391 INC371092 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 6:16 8:03:01 Power Power Failure (Indeterminate) Access issue, follow up is ongoing with the inspector. INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/4/2020 6:34 7:45:01 Power Generator failure (Indeterminate) Team is working on site. INC370942 HDO393 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 5/4/2020 8:00 6:19:01 Power Power Failure (Indeterminate) Two DC/DC was not enough to keep working two cabinets 2106 and now we have one of them faulty INC371197 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 8:38 5:41:01 Power Generator failure (Indeterminate) Team cannot reach the site, because the road is blocked by police officier. INC371314 HDO288 RUELLE_NORGUES_CHRIST_ROI Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 9:37 4:42:01 Power Generator failure (Indeterminate) Team is working on site. INC371338 HDS022 BOUGNOTTE_LEOGANE Ouest Ericsson 2G+3G A O&M FUEL 5/4/2020 10:36 3:43:01 Fuel Generator failure (Fuel issue) Site is out of fuel, Fuel team is informed since(4/5/2020 at 1:30PM RTE to be provided INC371361 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 5/4/2020 11:56 2:23:01 Transmission Transmission (Indeterminate) Talkpool is not managing his team to arrive on the site. Till now, the ETA cannot be shared. INC371366 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/4/2020 12:12 2:07:01 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 3h25 PM INC371368 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/4/2020 12:21 1:58:01 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC371278 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/4/2020 13:22 0:57:01 Power Generator failure (Indeterminate) Team is informed., ETA 03:00PM INC371278 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 5/4/2020 13:22 0:57:01 Dependent Affected by the power issue at the main site Affected by HDO111 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 4 12:26:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 4 May 2020 18:26:36 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3678:06:06 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 512:24:06 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 263:35:06 Power Generator failure (Indeterminate) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 196:11:06 RBS RBS Fault (RUS failure) Sector C affected. Faulty RUS01B3. Spare has been requested but not collected yet. ETR to be provided INC370633 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 148:58:06 RBS RBS Fault (RUS failure) Faulty RUS01B5 need to be replaced. Spare not yet available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 126:24:06 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH digicel doesn't have it available. ETR not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 118:28:06 RBS RBS Fault ( DUG chassis failure) Faulty DUG chassis. Spare has been requested but not collected yet. ETR to be provided INC369904 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 4/30/2020 20:32 89:54:06 RBS RBS Fault (Indeterminate) Spare fiber cable needed, Spare not yet available. Next update to share when available INC370112 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/1/2020 8:50 77:36:06 RBS RBS Fault (RUS failure) Faulty RRUS01B5, Spare need to be replaced. INC370942 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/3/2020 19:54 18:32:06 Power Power Failure (DC Converter Failure) One DC converter inside the HPU is faulty , spare not yet available, waiting for next update from team. INC371369 HDS285 JACSON BAINET Sud-Est Ericsson 2G A Talkpool 5/4/2020 10:36 3:50:06 RBS RBS Fault (Indeterminate) TX team is informed, ETA to be provided INC371371 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G A Talkpool 5/4/2020 10:36 3:50:06 Power Generator failure (Indeterminate) Power team is requested after Tx intervention, ETA to be provided INC371243 HDS006 RAYMOND Sud-Est Ericsson 2G A Talkpool 5/4/2020 10:36 3:50:06 RBS RBS Fault (Indeterminate) Team is working on site INC371348 HDC276 ROY_CANNOT Nord-Est Ericsson 2G D Talkpool 5/4/2020 11:00 3:26:06 Transmission Transmission (Indeterminate) Team is Informed, ETA not yet available. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From jithin.j.singh at talkpool.com Mon May 4 14:02:45 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Mon, 4 May 2020 20:02:45 +0000 Subject: [Rantt] TenGig Micro wave link OBLEON-HILAIRE down In-Reply-To: References: Message-ID: Hi All, Please be informed that the LIC board has been replaced at SDH011. Hello Eddy, Please check status of the affected services and let us know if further intervention is needed on this case. Thanks. BR/ Jithin Singh. From: Frantz Michel Mondesir Sent: Monday, May 4, 2020 1:26 PM To: Eddy Jean-Baptiste ; Jean P. Francois ; Jithin J Singh ; Haiti Noc ; Gerry Bolante ; Bernard Yacoub ; astrid.argana at tpmanagementsa.com; Nikhil Govind ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran ; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. ; Beatrice Desir Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Francois Boyer ; Jean A. Chery ; Hai_Tech_O&M ; Hai_Tech_RFPO ; Jean Yvelt Marseille ; Hai_Tech_TX ; Hai_Tech_Transmission ; Hai_Warehouseteam Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Delivered to Arcie Abenuman From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 11:08 AM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ready to be collected From: Eddy Jean-Baptiste > Sent: Monday, May 4, 2020 10:56 AM To: Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Beatrice / WH Team , Kindly Deliver the below material to Talkpool Team Equipment: LIC-X-E10 Product Code: 24-L010-0/BOF Serial Number: J389B10552. From: Jean P. Francois > Sent: Monday, May 4, 2020 4:01 AM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, We have a card failure at SDH011 (LIC-X-E10); it needs to be replaced. BR Jean P. Francois From: Jithin J Singh > Sent: Monday, May 4, 2020 1:25 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, Teams are mobilized for checking the issues at SDH011 and SDH009 as requested. Please arrange access for both sites. The following teams are assigned: * SDH011 - Roldan Consul (+509 3701 0727). ETA is 2:15 AM. * SDH009 - Jean Kelly (+509 3791 5685). ETA 3:00 AM. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, May 4, 2020 1:02 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; Jithin J Singh >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: TenGig Micro wave link OBLEON-HILAIRE down All' Be informed that TenGig Micro wave link HILAIRE-OBBLEON is down . Contractor has been dispatched to check at SDH011 and SDH009 to check the issue. [cid:image001.png at 01D6222D.71F1E800] We will keep you posted Regards, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Email-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 37827 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 11451 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 4 14:50:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 4 May 2020 20:50:11 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 5 9 8 6 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 5 1 0 16 ZTE 5 5 0 0 5 Huawei 8 8 7 1 8 Network 29 18 8 1 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 2 0 2 1 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 122:48:45 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC371055 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/1/2020 4:07 84:41:45 Power Generator failure (Indeterminate) Team is at the warehouse. Portable genset is being used to restored the site INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 64:48:45 Power Generator failure (Injection Pump Faulty) Governor is being collected, ETA not yet provided. INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 55:26:45 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No ETR yet. Follow up is still ongoing. INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 43:28:45 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power however TP has been advised to go to check the site. Feedback is still expected from them INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 35:16:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 34:01:45 Power Generator failure (Indeterminate) Team cannot reach the site, because the road is blocked by police officier. INC370859 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 5/3/2020 9:00 31:48:45 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/3/2020 at 2:19 PM. ETR to be provide by them. Update to be shared by TP regarding the Hybrid Rectification prior to refueling. ETR Before COB INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 12:10 28:38:45 Power Power Failure (Indeterminate) Issue with Team's vehicle. ETR is expected INC371145 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G+3G C Talkpool 5/3/2020 23:20 17:28:45 Power Power Failure (Indeterminate) Genset is on the site. Connection to be done now. ETR: 5:30 PM INC371149 HDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/4/2020 0:18 16:30:45 Power Power Failure (Indeterminate) According to the TP team, Key for the HPU is still with CANEZ. They are arranging the key now. Feedback is still expected from them INC370834 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/4/2020 3:52 12:56:45 Power Generator Failure (Engine Knocking ) Genset is running as per the team. TX team will be informed to check. ETA: Not yet available INC371166 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/4/2020 4:15 12:33:45 Power Power Failure (Solar System failure) Solar system failed. A team will check the site. ETA: Not yet available INC370930 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/4/2020 6:01 10:47:45 Power Power Failure (Indeterminate) Back up genset is out of fuel, Cash to purchase fuel is pending from finance,30 minutes for cash transfer. ETR to be provided by Talkpool INC371088 HDO391 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 5/4/2020 6:12 10:36:45 Power Power Failure (Indeterminate) TX team is on the way to check the feasible to check to transfer the AMM, New update is expected INC371088 COW075 HAVEN_COW Sud Ericsson 2G D Talkpool 5/4/2020 6:12 10:36:45 Dependent Affected by the power issue at the main site Attached to HDO391 INC371092 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 6:16 10:32:45 Power Power Failure (Indeterminate) Access issue due to Payment issue. Escalated and Being checked with Site Acquisition INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/4/2020 6:34 10:14:45 Power Generator failure (Indeterminate) Team found illegal connection on site, follow up is ongoing with the site inspector. INC370942 HDO393 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 5/4/2020 8:00 8:48:45 Power Power Failure (Indeterminate) The DC/DC converter is faulty. No spare available as of now. Esclated to Hybrid team. Next update tomorrow 9:00 AM. INC371197 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 8:38 8:10:45 Power Generator failure (Indeterminate) Unsafe areaTeam blocked by Officer that prevent us from moving to the area INC371338 HDS022 BOUGNOTTE_LEOGANE Ouest Ericsson 2G+3G A Talkpool 5/4/2020 10:36 6:12:45 Power Generator failure (Indeterminate) After refuelling power team is requested, ETA to be provided INC371347 HDS367 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 5/4/2020 11:02 5:46:45 Transmission Transmission (Indeterminate) Spare RAU2 13/14 faulty/ spare needed INC371361 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 5/4/2020 11:56 4:52:45 Transmission Transmission (Indeterminate) Talkpool was not managing his team to arrive on the site. ETA: 30mn (4h35 PM) INC371403 HDS014 BOUGNOTTE_LEOGANE Ouest Ericsson 3G A Talkpool 5/4/2020 13:16 3:32:45 Power Power Failure (Indeterminate) Team is working on site INC371431 HDO501 RUE_LEONARD_DELMAS_19 Port-au-Prince Huawei 2G+3G #N/A Talkpool 5/4/2020 13:22 3:26:45 Power Generator failure (Indeterminate) Team is informed, ETA 05:00PM. INC371295 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G B Talkpool 5/4/2020 14:25 2:23:45 Power Power Failure (Indeterminate) Team is working on site INC371524 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/4/2020 15:08 1:40:45 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371430 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/4/2020 15:20 1:28:45 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371440 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 15:36 1:12:45 Power Generator failure (Indeterminate) Team is informed, ETA 05:30PM. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Eddy.Jean-Baptiste at digicelgroup.com Mon May 4 15:39:18 2020 From: Eddy.Jean-Baptiste at digicelgroup.com (Eddy Jean-Baptiste) Date: Mon, 4 May 2020 21:39:18 +0000 Subject: [Rantt] TenGig Micro wave link OBLEON-HILAIRE down In-Reply-To: References: Message-ID: Ho Jithin , Thanks for your quick follow-up . Replacement has been done. However we have some link without management . Need help at SDH010 for troubleshooting From: Jithin J Singh Sent: Monday, May 4, 2020 4:03 PM To: Frantz Michel Mondesir ; Eddy Jean-Baptiste ; Jean P. Francois ; Haiti Noc ; Gerry Bolante ; Bernard Yacoub ; astrid.argana at tpmanagementsa.com; Nikhil Govind ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran ; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. ; Beatrice Desir Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Francois Boyer ; Jean A. Chery ; Hai_Tech_O&M ; Hai_Tech_RFPO ; Jean Yvelt Marseille ; Hai_Tech_TX ; Hai_Tech_Transmission ; Hai_Warehouseteam Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hi All, Please be informed that the LIC board has been replaced at SDH011. Hello Eddy, Please check status of the affected services and let us know if further intervention is needed on this case. Thanks. BR/ Jithin Singh. From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 1:26 PM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Delivered to Arcie Abenuman From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 11:08 AM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ready to be collected From: Eddy Jean-Baptiste > Sent: Monday, May 4, 2020 10:56 AM To: Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Beatrice / WH Team , Kindly Deliver the below material to Talkpool Team Equipment: LIC-X-E10 Product Code: 24-L010-0/BOF Serial Number: J389B10552. From: Jean P. Francois > Sent: Monday, May 4, 2020 4:01 AM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, We have a card failure at SDH011 (LIC-X-E10); it needs to be replaced. BR Jean P. Francois From: Jithin J Singh > Sent: Monday, May 4, 2020 1:25 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, Teams are mobilized for checking the issues at SDH011 and SDH009 as requested. Please arrange access for both sites. The following teams are assigned: * SDH011 - Roldan Consul (+509 3701 0727). ETA is 2:15 AM. * SDH009 - Jean Kelly (+509 3791 5685). ETA 3:00 AM. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, May 4, 2020 1:02 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; Jithin J Singh >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: TenGig Micro wave link OBLEON-HILAIRE down All' Be informed that TenGig Micro wave link HILAIRE-OBBLEON is down . Contractor has been dispatched to check at SDH011 and SDH009 to check the issue. [cid:image001.png at 01D6223A.EB1AFBB0] We will keep you posted Regards, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Email-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 37827 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 11451 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 4 16:29:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 4 May 2020 22:29:18 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3682:08:52 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 516:26:52 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 267:37:52 Power Generator failure (Indeterminate) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC370633 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 153:00:52 RBS RBS Fault (RUS failure) Faulty RUS01B5 need to be replaced. Spare not yet available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 130:26:52 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH digicel doesn't have it available. ETR not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 122:30:52 RBS RBS Fault ( DUG chassis failure) Faulty DUG chassis. Spare has been requested but not collected yet. ETR to be provided INC371369 HDS285 JACSON BAINET Sud-Est Ericsson 2G A Talkpool 5/4/2020 10:36 7:52:52 RBS RBS Fault (Indeterminate) TX team is informed, ETA to be provided INC371243 HDS006 RAYMOND Sud-Est Ericsson 2G A Talkpool 5/4/2020 10:36 7:52:52 RBS RBS Fault (Indeterminate) Team is still working on site INC371348 HDC276 KAFOU_LAVIL Nord-Est Ericsson 2G D Talkpool 5/4/2020 11:00 7:28:52 Transmission Transmission (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC371396 HDO400 FORET_DES_PINS Nord-Est Ericsson 2G D Talkpool 5/4/2020 14:08 4:20:52 Transmission Transmission (Indeterminate) Talkpool is not able to provide update. INC371543 HDS306 SEGUIN Sud-Est Ericsson 2G A Talkpool 5/4/2020 17:24 1:04:52 RBS RBS Fault (Indeterminate) Team is informed, ETA: 8:30 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 4 17:16:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 4 May 2020 23:16:10 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 04th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 04th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 125:06:08 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 0:00 67:06:08 Power Generator failure (Injection Pump Faulty) Team should be on site, unreachable by phone, waiting for the update from team. INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 57:44:08 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No ETR yet. Follow up is still ongoing. INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 45:46:08 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power however TP has been advised to go to check the site. Feedback is still expected from them INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 37:34:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 36:19:08 Power Generator failure (Indeterminate) Team cannot reach the site, because the road is blocked by police officer. INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 12:10 30:56:08 Power Power Failure (Indeterminate) Issue with Team's vehicle. ETR is expected INC371059 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B O&M 5/3/2020 21:08 21:58:08 Fuel Generator failure (Fuel issue) Fuel team is informed 5/4/2020 04 04:27:00PM ETA not provided. INC371149 HDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/4/2020 0:18 18:48:08 Power Power Failure (Indeterminate) According to the TP team, Key for the HPU is just received from CANEZ. They are arranging to transport it to the region. ETA: Not yet available INC370834 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/4/2020 3:52 15:14:08 Transmission Transmission (Indeterminate) Genset is running as per the team. TX team is on the site now for corrective INC371166 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/4/2020 4:15 14:51:08 Power Power Failure (Solar System failure) Solar system failed. A team will check the site. ETA: Not yet available INC370930 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/4/2020 6:01 13:05:08 Power Power Failure (Indeterminate) Back up genset is out of fuel, Cash to purchase fuel is pending from finance,30 minutes for cash transfer. ETR to be provided by Talkpool INC371092 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 6:16 12:50:08 Power Power Failure (Indeterminate) Access issue due to Payment issue. Escalated and Being checked with Site Acquisition INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/4/2020 6:34 12:32:08 Power Generator failure (Indeterminate) Team found illegal connection on site, follow up is ongoing with the site inspector. INC370942 HDO393 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 5/4/2020 8:00 11:06:08 Power Power Failure (Indeterminate) The DC/DC converter is faulty. No spare available as of now. Escalated to Hybrid team. Next update tomorrow 9:00 AM. INC371197 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 8:38 10:28:08 Power Generator failure (Indeterminate) Unsafe area, Team blocked by Officer that prevent us from moving to the area INC371338 HDS022 BOUGNOTTE_LEOGANE Ouest Ericsson 2G+3G A Talkpool 5/4/2020 10:36 8:30:08 Power Generator failure (Indeterminate) Digicel team is working on site. INC371347 HDS367 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 5/4/2020 11:02 8:04:08 Transmission Transmission (Indeterminate) Spare RAU2 13/14 faulty, spare needed INC371431 HDO501 RUE_LEONARD_DELMAS_19 Port-au-Prince Huawei 2G+3G B Talkpool 5/4/2020 13:22 5:44:08 Power Generator failure (Indeterminate) Team is working on site. INC371524 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/4/2020 15:08 3:58:08 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371430 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/4/2020 15:20 3:46:08 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371518 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 5/4/2020 15:30 3:36:08 Power Power Failure (Indeterminate) Team is working on site INC371520 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 5/4/2020 15:46 3:20:08 Power Power Failure (Indeterminate) Team is informed, ETA: 7:15PM INC371531 HDO641 NAZON_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 16:27 2:39:08 Power Generator failure (Indeterminate) Team is informed, ETA 7:30PM INC371451 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 17:03 2:03:08 Power Generator failure (Indeterminate) Fuel issue is suspected, waiting for update. INC371537 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 17:05 2:01:08 Power Generator failure (Indeterminate) Team is informed, ETA expired, new ETA is expected. INC371542 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/4/2020 17:36 1:30:08 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 9h30 PM INC371548 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 5/4/2020 17:49 1:17:08 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 8h00 PM INC371548 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 5/4/2020 17:49 1:17:08 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC016 INC371550 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/4/2020 18:04 1:02:08 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC371554 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 18:16 0:50:08 Power Generator failure (Indeterminate) Team is informed, ETA 7:30PM INC371554 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/4/2020 18:16 0:50:08 Dependent Affected by the power issue at the main site Affected by HDO594 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3682:46:08 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 517:04:08 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 4/23/2020 14:51 268:15:08 Power Generator failure (Indeterminate) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC370633 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 153:38:08 RBS RBS Fault (RUS failure) Faulty RUS01B5 need to be replaced. Spare not yet available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 131:04:08 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH digicel doesn't have it available. ETR not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 123:08:08 RBS RBS Fault ( DUG chassis failure) Faulty DUG chassis. Spare has been requested but not collected yet. ETR to be provided INC371369 HDS285 JACSON BAINET Sud-Est Ericsson 2G A Talkpool 5/4/2020 10:36 8:30:08 RBS RBS Fault (Indeterminate) TX team is informed, ETA to be provided INC371243 HDS006 RAYMOND Sud-Est Ericsson 2G A Talkpool 5/4/2020 10:36 8:30:08 RBS RBS Fault (Indeterminate) Team is still working on site INC371348 HDC276 KAFOU_LAVIL Nord-Est Ericsson 2G D Talkpool 5/4/2020 11:00 8:06:08 Transmission Transmission (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC371396 HDO400 FORET_DES_PINS Nord-Est Ericsson 2G D Talkpool 5/4/2020 14:08 4:58:08 Transmission Transmission (Indeterminate) Talkpool is not able to provide update. INC371543 HDS306 SEGUIN Sud-Est Ericsson 2G A Talkpool 5/4/2020 17:24 1:42:08 RBS RBS Fault (Indeterminate) Team is informed, ETA: 8:30 PM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC371185 HDO356 LEOGANE_MARCHALE Sud Ericsson 2G B Talkpool 5/4/2020 8:00 5/4/2020 10:00 2:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) Inverter was OFF Resolution: OK Inverter has been turned ON INC371185 HDO372 LEOGANE_MARCHALE Sud Ericsson 2G B Talkpool 5/4/2020 8:00 5/4/2020 10:00 2:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO356 Cascaded Back on air with the main site INC371155 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G D Talkpool 5/4/2020 1:09 5/4/2020 10:00 8:51:00 4:00:00 Not Compliant Power Generator failure (Oil sensor failure) Low oil level OK Reset alarm and restart INC371143 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G C Talkpool 5/3/2020 23:04 5/4/2020 11:00 11:56:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC371143 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 5/3/2020 23:04 5/4/2020 11:00 11:56:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO384 Cascaded Back on air with the main site INC371176 HAIGA156 LEOGANE_MARCHALE Sud ZTE 2G+3G D Talkpool 5/4/2020 8:00 5/4/2020 11:00 3:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) high temp/head cylinder leak/t OK Team repaired/added 1 gal coolant/restart INC371143 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/3/2020 23:04 5/4/2020 0:49 1:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HGA035 Cascaded Back on air with the main site INC371143 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 5/3/2020 23:04 5/4/2020 0:49 1:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HGA035 Cascaded Back on air with the main site INC371143 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 5/3/2020 23:04 5/4/2020 0:49 1:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HGA035 Cascaded Back on air with the main site INC371143 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 5/3/2020 23:04 5/4/2020 0:49 1:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HGA035 Cascaded Back on air with the main site INC371128 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/3/2020 18:55 5/4/2020 2:40 7:45:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC371189 HDS283 LEOGANE_MARCHALE Sud Ericsson 2G D Talkpool 5/4/2020 8:00 5/4/2020 11:40 3:40:00 4:00:00 Compliant Power Power Failure (Indeterminate) high temp, flexible muffler cut OK Team added 1 gal coolant/restart INC371295 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G B Talkpool 5/4/2020 14:25 5/4/2020 17:31 3:06:00 4:00:00 Compliant Power Power Failure (Indeterminate) Speed sensor alarm/ magnetic pickup loose. Magnetic pickup tight, restarted INC371403 HDS014 BOUGNOTTE_LEOGANE Ouest Ericsson 3G A Talkpool 5/4/2020 13:16 5/4/2020 17:31 4:15:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC371088 HDO391 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 5/4/2020 6:12 5/4/2020 18:12 12:00:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) DC Alternator issue DC Alternator replaced INC371088 COW075 HAVEN_COW Sud Ericsson 2G D Talkpool 5/4/2020 6:12 5/4/2020 18:12 12:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO391 Cascaded Back on air with the main site INC371145 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G+3G C Talkpool 5/3/2020 23:20 5/4/2020 18:12 18:52:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC371067 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 0:36 5/4/2020 9:22 8:46:00 4:00:00 Not Compliant Power Generator Failure (Overheat) Overheat Need to be justified DG overheated, radiator dirty(need to be clean) water added, Genset has been restarted. INC371160 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 2:31 5/4/2020 12:43 10:12:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and the genset has been restarted INC371358 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 11:39 5/4/2020 12:52 1:13:00 4:00:00 Compliant Power Generator failure (Indeterminate) CPS battery too low OK alarm on CPS battery, alarm has been reset, start on auto mode. INC371358 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 11:39 5/4/2020 12:52 1:13:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO021 Cascaded Back on air with the main site. INC371089 HDO166 CHARBONNIERE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 6:25 5/4/2020 13:47 7:22:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) No alarm displayed Need to be justified Replace starter battery / restart on auto mode. INC370979 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/3/2020 12:22 5/4/2020 14:14 25:52:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to radiator dirty Need to be justified radiator dirty / radiator clean with washer pressure, genset restarted. INC371278 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/4/2020 13:22 5/4/2020 15:10 1:48:00 4:00:00 Compliant Power Generator failure (Indeterminate) fuel mixed with water OK DG stop after refueling / due fuel mixed water / team open decanter to remove water mixed INC371314 HDO288 RUELLE_NORGUES_CHRIST_ROI Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 9:37 5/4/2020 15:30 5:53:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) HUAWEI breaker burnt Need to be justified HUAWEI breaker burnt / due to loose contact / tighten cable in swap cable to breaker nearby INC371440 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 15:36 5/4/2020 17:57 2:21:00 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm displayed Need to be justified DG stop no alarm displayed / starter battery failure / fail to start, genset restarted. INC371041 HAIDC101 SAINTILUS Centre Huawei 2G+3G+LTE B Talkpool 5/3/2020 18:31 5/4/2020 8:03 13:32:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC371058 HDC261 DESDUNES Artibonite Ericsson 2G B O&M Fuel 5/3/2020 21:04 5/4/2020 9:06 12:02:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC371058 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 5/4/2020 9:06 12:02:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDC261 Cascaded The site is back in service once the issue solved at HDC261 INC371058 HDC275 DAUPHINE Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 5/4/2020 9:06 12:02:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDC261 Cascaded The site is back in service once the issue solved at HDC261 INC371058 HDC339 POTHENOT Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 5/4/2020 9:06 12:02:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDC261 Cascaded The site is back in service once the issue solved at HDC261 INC371058 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M Fuel 5/3/2020 21:04 5/4/2020 9:06 12:02:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDC261 Cascaded The site is back in service once the issue solved at HDC261 INC371071 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/4/2020 1:16 5/4/2020 9:09 7:53:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with the sunshine INC371153 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/4/2020 0:36 5/4/2020 9:12 8:36:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with the sunshine INC371153 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/4/2020 0:36 5/4/2020 9:12 8:36:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC360 Cascaded The site is back in service once the issue solved at HDC360 INC371164 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/4/2020 3:32 5/4/2020 8:27 4:55:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with the sunshine INC371085 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 5/4/2020 5:29 5/4/2020 11:34 6:05:00 4:00:00 Not Compliant RBS RBS Fault (Breaker tripped) Breaker found off on the Huawei cabinet Need to be justified The breaker has been reset INC371085 HAIDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 5/4/2020 5:29 5/4/2020 11:34 6:05:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC016 Need to be justified The site is back in service once the issue solved at HDC016 INC371165 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D O&M FUEL 5/4/2020 3:36 5/4/2020 11:34 7:58:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC371165 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/4/2020 3:36 5/4/2020 11:34 7:58:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC154 Cascaded The site is back in service once the issue solved at HDC154 INC370978 HAIDN010 BARRIERE_BOUTEILLE Nord ZTE 2G+3G+LTE A Talkpool 5/3/2020 12:08 5/4/2020 12:41 24:33:00 4:00:00 Not Compliant Power Generator failure (Radiator failure) Radiator failure Need to be justified Radiator has been replaced INC371046 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/3/2020 19:36 5/4/2020 12:26 16:50:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with the sunshine INC371050 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/3/2020 20:16 5/4/2020 11:46 15:30:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with the sunshine INC371006 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/3/2020 13:50 5/4/2020 14:54 25:04:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC371366 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/4/2020 12:12 5/4/2020 15:02 2:50:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Any intervention has been performed by team INC371368 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/4/2020 12:21 5/4/2020 15:09 2:48:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to fan belt failure OK The fan belt has been well tightened and 1 gallon of water added INC371395 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 5/4/2020 14:08 5/4/2020 16:11 2:03:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset OK 1 gallon and half of oil added INC370859 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 5/3/2020 9:00 5/4/2020 16:28 31:28:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC371361 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 5/4/2020 11:56 5/4/2020 17:32 5:36:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC371069 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/4/2020 1:08 5/4/2020 8:00 6:52:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate. Need to be justified Fault cleared by itself INC371186 HDS354 LEOGANE_MARCHALE Sud Ericsson 2G B Talkpool 5/4/2020 8:00 5/4/2020 10:15 2:15:00 5:00:00 Compliant RBS RBS Fault (Indeterminate) High temp. radiator dirty need to clean. OK Team added 1 gal coolant/restart INC371371 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G A Talkpool 5/4/2020 10:36 5/4/2020 14:15 3:39:00 6:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC371141 HDC359 TI_BOUKAN Nord-Est Ericsson 2G D Talkpool 5/3/2020 23:00 5/4/2020 15:19 16:19:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate ok RRUS breaker was reset INC371053 HDC262 GROS_PIERRE Nord-Est Ericsson 2G D Talkpool 5/3/2020 7:52 5/4/2020 7:01 23:09:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate ok Alarm clear by itself INC371205 HDN105 NAN MONBEM Nord-Est Ericsson 2G D Talkpool 5/4/2020 7:44 5/4/2020 10:05 2:21:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending form contractor INC371225 HDN135 PONT_VINCENT Nord-Est Ericsson 2G D Talkpool 5/4/2020 9:25 5/4/2020 13:06 3:41:00 4:00:00 Compliant RBS RBS Fault (DXU failure) Faulty DXU OK Faulty DXU replaced INC371301 HDC318 MORNE_SALINE Nord-Est Ericsson 2G D Talkpool 5/4/2020 8:47 5/4/2020 14:53 6:06:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC369085 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 4/26/2020 10:15 5/4/2020 16:26 198:11:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Indeterminate Spare RCA and resolution details still pending from talkpool side INC370112 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/1/2020 8:50 5/4/2020 17:00 80:10:00 4:00:00 Not Compliant RBS RBS Fault (RRUS failure) RRUS faulty Need to be justified RRUS12B5 has been replaced INC371411 HDO317 TROU_CAIMAN Nord-Est Ericsson 2G D Talkpool 5/4/2020 14:47 5/4/2020 17:08 2:21:00 4:00:00 Compliant RBS RBS Fault (RRUS failure) RRUS faulty Need to be justified lose contact on the E1 cable team replaced it Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 4 18:56:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 5 May 2020 00:56:50 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 5 8 8 6 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 1 1 0 10 ZTE 6 5 0 0 6 Huawei 11 11 11 3 11 Network 27 17 12 3 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 3 0 1 1 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 126:55:54 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/2/2020 0:00 68:55:54 Power Generator failure (Injection Pump Faulty) TP cannot provide any update for the site INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 59:33:54 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No ETR yet. Follow up is still ongoing. INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 47:35:54 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power however TP has been advised to go to check the site. Feedback is still expected from them INC370819 HDS143 MERENCY Sud ZTE 2G C O&M FUEL 5/3/2020 5:32 39:23:54 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 38:08:54 Power Generator failure (Indeterminate) Team cannot reach the site, because the road is blocked by police officers. INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 12:10 32:45:54 Power Power Failure (Indeterminate) Oil leakage due to Rear/Front seal. Reseal is schedules on May 5th 2020 at 10:30 am. INC371059 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/3/2020 21:08 23:47:54 Fuel Generator failure (Fuel issue) Fuel team is informed 5/4/2020 04 04:27:00PM ETA not provided. INC371149 HDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/4/2020 0:18 20:37:54 Power Power Failure (Indeterminate) According to the TP team, Key for the HPU is just received from CANEZ. They are arranging to transport it to the region. ETA: Not yet available INC371166 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/4/2020 4:15 16:40:54 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC370930 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/4/2020 6:01 14:54:54 Power Power Failure (Indeterminate) Back up genset is out of fuel; the refueling is planned for this night 9:30 pm. INC371092 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 6:16 14:39:54 Power Power Failure (Indeterminate) Access issue due to Payment issue. Escalated and Being checked with Site Acquisition INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/4/2020 6:34 14:21:54 Power Generator failure (Indeterminate) Team found illegal connection on site, follow up is ongoing with the site inspector. INC370942 HDO393 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 5/4/2020 8:00 12:55:54 Power Power Failure (Indeterminate) The DC/DC converter is faulty. No spare available as of now. Escalated to Hybrid team. Next update tomorrow 9:00 AM. INC371347 HDS367 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 5/4/2020 11:02 9:53:54 Transmission Transmission (Indeterminate) Spare RAU2 13/14 faulty, spare needed INC371430 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/4/2020 15:20 5:35:54 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371518 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 5/4/2020 15:30 5:25:54 Power Power Failure (Indeterminate) Team is still working on site. INC371531 HDO641 NAZON_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 16:27 4:28:54 Power Generator failure (Indeterminate) TP is not managing it's team to reach the site INC371451 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 5/4/2020 17:03 3:52:54 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8:10 PM 5/4/2020, ETR to be provided INC371542 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/4/2020 17:36 3:19:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 9h30 PM INC371548 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 5/4/2020 17:49 3:06:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: expired, new ETA not provided yet INC371548 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 5/4/2020 17:49 3:06:54 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC016 INC371550 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/4/2020 18:04 2:51:54 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371563 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/4/2020 19:04 1:51:54 Power Generator failure (Indeterminate) Team has been informed , ETA not yet available INC371466 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/4/2020 19:12 1:43:54 Power Generator failure (Indeterminate) Team has been informed , ETA not yet available INC371472 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/4/2020 19:32 1:23:54 Power Power Failure (Indeterminate) Team is informed , ETA not provided yet. INC371572 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/4/2020 19:36 1:19:54 Power Power Failure (Indeterminate) Team is informed , ETA not provided yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 4 19:35:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 5 May 2020 01:35:57 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3685:15:24 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 519:33:24 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 270:44:24 Power Generator failure (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More update will be shared as soon as available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 133:33:24 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH Digicel doesn't have it available. ETR not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 125:37:24 RBS RBS Fault ( DUG chassis failure) Faulty DUG chassis. Spare has been requested but not collected yet. ETR to be provided INC371348 HDC276 KAFOU_LAVIL Nord-Est Ericsson 2G D Talkpool 5/4/2020 11:00 10:35:24 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC371396 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 5/4/2020 14:08 7:27:24 RBS RBS Fault (Indeterminate) Talkpool is not managed the team to reach the site on time . ETA: tomorrow at 8 AM INC371543 HDS306 SEGUIN Sud-Est Ericsson 2G A Talkpool 5/4/2020 17:24 4:11:24 RBS RBS Fault (Indeterminate) Team has been informed and will reach the site on May 5th 2020 in the morning. INC371479 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 5/4/2020 20:40 0:55:24 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/4/2020 20:52 0:43:24 Power Power Failure (Solar System failure) Sectors should be up with the sun energy. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 4 20:32:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 5 May 2020 02:32:08 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 4 8 7 11 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 1 1 0 16 ZTE 4 4 0 0 4 Huawei 10 10 10 0 10 Network 30 15 11 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 3 0 2 1 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 128:29:52 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 0:00 70:29:52 Power Generator failure (Injection Pump Faulty) Team is on site INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 61:07:52 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No ETR yet. Follow up is still ongoing. INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 49:09:52 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power however TP has been advised to go to check the site. Feedback is still expected from them INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 40:57:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 39:42:52 Power Generator failure (Indeterminate) Team cannot reach the site, because the road is blocked by police officers. INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 12:10 34:19:52 Power Power Failure (Indeterminate) Oil leakage due to Rear/Front seal. Reseal is schedules on May 5th 2020 at 10:30 am. INC371059 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/3/2020 21:08 25:21:52 Fuel Generator failure (Fuel issue) Fuel team is informed 5/4/2020 04 04:27:00PM ETA not provided. INC371149 HDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/4/2020 0:18 22:11:52 Power Power Failure (Indeterminate) According to the TP team, Key for the HPU is just received from CANEZ. They are arranging to transport it to the region. ETA: Not yet available INC371166 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/4/2020 4:15 18:14:52 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371092 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 6:16 16:13:52 Power Power Failure (Indeterminate) Access issue due to Payment issue. Escalated and Being checked with Site Acquisition INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/4/2020 6:34 15:55:52 Power Generator failure (Indeterminate) Team found illegal connection on site, follow up is ongoing with the site inspector. INC370942 HDO393 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 5/4/2020 8:00 14:29:52 Power Power Failure (Indeterminate) The DC/DC converter is faulty. No spare available as of now. Escalated to Hybrid team. Next update tomorrow 9:00 AM. INC371347 HDS367 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 5/4/2020 11:02 11:27:52 Transmission Transmission (Indeterminate) Spare RAU2 13/14 faulty, spare needed INC371430 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/4/2020 15:20 7:09:52 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371518 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 5/4/2020 15:30 6:59:52 Power Power Failure (Indeterminate) Team is still working on site trying to repair a water leakage. INC371531 HDO641 NAZON_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 16:27 6:02:52 Power Generator failure (Indeterminate) Team will be on site at 22:30 INC371451 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/4/2020 17:03 5:26:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8:10 PM 5/4/2020, ETR to be provided INC371542 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/4/2020 17:36 4:53:52 Power Power Failure (Indeterminate) Team is working on the site. INC371548 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 5/4/2020 17:49 4:40:52 Transmission Transmission (Indeterminate) After power team has been performed, TX team is requested. ETA: 23H30 INC371548 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 5/4/2020 17:49 4:40:52 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC016 INC371550 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/4/2020 18:04 4:25:52 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371463 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/4/2020 18:48 3:41:52 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371572 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/4/2020 19:36 2:53:52 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371573 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/4/2020 19:56 2:33:52 Power Power Failure (Indeterminate) Heavy rain and area unsafe, reported by talkpool team. They will check it tomorrow at 7:00 Am INC371474 HDC177 DECLIN MONTACA Artibonite Ericsson 2G D Talkpool 5/4/2020 19:56 2:33:52 Power Power Failure (Indeterminate) Team is informed , ETA: 11:00 PM INC371582 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/4/2020 20:40 1:49:52 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/4/2020 20:52 1:37:52 Power Power Failure (Solar System failure) Site should be back in service with the sun energy. INC371485 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 21:08 1:21:52 Power Generator failure (Indeterminate) Team has been informed , ETA 23:00 INC371583 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/4/2020 21:08 1:21:52 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 4 22:18:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 5 May 2020 04:18:01 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3687:57:33 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 522:15:33 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 273:26:33 Power Generator failure (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More update will be shared as soon as available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 136:15:33 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH Digicel doesn't have it available. ETR not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 128:19:33 RBS RBS Fault ( DUG chassis failure) Faulty DUG chassis. Spare has been requested but not collected yet. ETR to be provided INC371348 HDC276 KAFOU_LAVIL Nord-Est Ericsson 2G D Talkpool 5/4/2020 11:00 13:17:33 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC371396 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 5/4/2020 14:08 10:09:33 RBS RBS Fault (Indeterminate) Talkpool is not managed the team to reach the site at night . ETA:8 AM INC371543 HDS306 SEGUIN Sud-Est Ericsson 2G A Talkpool 5/4/2020 17:24 6:53:33 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. INC371479 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 5/4/2020 20:40 3:37:33 RBS RBS Fault (Indeterminate) Team cannot reach the site at night due to unsafe area. ETA 7:30am INC371586 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Digicel 5/4/2020 21:30 2:47:33 RBS RBS Fault (Indeterminate) RBS swapping was performed on site. But the sector C is still affected; team will back to the site on May 5th in the morning. INC371610 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 5/4/2020 23:24 0:53:33 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 4 22:33:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 5 May 2020 04:33:29 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 4 9 8 13 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 1 1 0 19 ZTE 5 5 0 0 5 Huawei 10 10 10 2 10 Network 34 16 11 2 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 3 0 2 2 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 130:32:06 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 63:10:06 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No ETR yet. Follow up is still ongoing. INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 51:12:06 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power however TP has been advised to go to check the site. Feedback is still expected from them INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 43:00:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 41:45:06 Power Generator failure (Indeterminate) Team cannot reach the site, because the road is blocked by police officers. INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 12:10 36:22:06 Power Power Failure (Indeterminate) Oil leakage due to Rear/Front seal. Reseal is schedules on May 5th 2020 at 10:30 am. INC371059 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/3/2020 21:08 27:24:06 Fuel Generator failure (Fuel issue) Fuel team is informed 5/4/2020 04 04:27:00PM ETA not provided. INC371149 HDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/4/2020 0:18 24:14:06 Power Power Failure (Indeterminate) According to the TP team, Key for the HPU is just received from CANEZ. They are arranging to transport it to the region. ETA: Not yet available INC371166 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/4/2020 4:15 20:17:06 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371092 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 6:16 18:16:06 Power Power Failure (Indeterminate) Access issue due to Payment issue. Escalated and Being checked with Site Acquisition INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/4/2020 6:34 17:58:06 Power Generator failure (Indeterminate) Team found illegal connection on site, follow up is ongoing with the site inspector. INC370942 HDO393 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 5/4/2020 8:00 16:32:06 Power Power Failure (Indeterminate) The DC/DC converter is faulty. No spare available as of now. Escalated to Hybrid team. Next update tomorrow 9:00 AM. INC371347 HDS367 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 5/4/2020 11:02 13:30:06 Transmission Transmission (Indeterminate) Spare RAU2 13/14 faulty, spare needed. INC371430 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/4/2020 15:20 9:12:06 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371518 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 5/4/2020 15:30 9:02:06 Power Power Failure (Indeterminate) Water leak cannot be repaired; a genset replacement has been required by TP power team. INC371531 HDO641 NAZON_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 16:27 8:05:06 Power Generator failure (Indeterminate) Access issue , follow is ongoing with site inspector INC371451 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 5/4/2020 17:03 7:29:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8:10 PM 5/4/2020, ETR to be provided INC371542 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/4/2020 17:36 6:56:06 Power Power Failure (Indeterminate) Team still working on the site. INC371548 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 5/4/2020 17:49 6:43:06 Transmission Transmission (Indeterminate) After power team has been performed, TX team is requested. ETA expired, new ETA not provided yet INC371548 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 5/4/2020 17:49 6:43:06 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC016 INC371550 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/4/2020 18:04 6:28:06 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371463 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/4/2020 18:48 5:44:06 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371572 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/4/2020 19:36 4:56:06 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371573 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/4/2020 19:56 4:36:06 Power Power Failure (Indeterminate) Heavy rain and area unsafe, reported by talkpool team. They will check it tomorrow at 7:00 Am INC371582 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/4/2020 20:40 3:52:06 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/4/2020 20:52 3:40:06 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC371583 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/4/2020 21:08 3:24:06 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371593 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/4/2020 22:24 2:08:06 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371593 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/4/2020 22:24 2:08:06 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC360 INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 1:52:06 Power Power Failure (Indeterminate) Access to the HPU cage issue. Follow-up is ongoing. INC371498 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 22:48 1:44:06 Power Generator failure (Indeterminate) Site located in a red zone area , ETA 7:30 AM INC371577 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/4/2020 23:31 1:01:06 Power Generator failure (Indeterminate) Team is working on site INC371612 HDC280 PONT_VINCENT Artibonite Ericsson 2G B Talkpool 5/4/2020 23:44 0:48:06 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet. INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/4/2020 23:46 0:46:06 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 4 23:25:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 5 May 2020 05:25:00 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 7 9 10 14 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 3 1 0 23 ZTE 5 5 0 0 5 Huawei 12 12 12 2 12 Network 39 20 13 2 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 3 0 2 4 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 131:18:12 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 63:56:12 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No ETR yet. Follow up is still ongoing. INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 51:58:12 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power however TP has been advised to go to check the site. Feedback is still expected from them INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 43:46:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 42:31:12 Power Generator failure (Indeterminate) Team cannot reach the site, because the road is blocked by police officers. INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 12:10 37:08:12 Power Power Failure (Indeterminate) Oil leakage due to Rear/Front seal. Reseal is schedules on May 5th 2020 at 10:30 am. INC371059 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/3/2020 21:08 28:10:12 Fuel Generator failure (Fuel issue) Fuel team is informed 5/4/2020 04 04:27:00PM ETA not provided. INC371149 HDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/4/2020 0:18 25:00:12 Power Power Failure (Indeterminate) According to the TP team, Key for the HPU is just received from CANEZ. They are arranging to transport it to the region. ETA: Not yet available INC371166 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/4/2020 4:15 21:03:12 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371092 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 6:16 19:02:12 Power Power Failure (Indeterminate) Access issue due to Payment issue. Escalated and Being checked with Site Acquisition INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/4/2020 6:34 18:44:12 Power Generator failure (Indeterminate) Team found illegal connection on site, follow up is ongoing with the site inspector. INC370942 HDO393 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 5/4/2020 8:00 17:18:12 Power Power Failure (Indeterminate) The DC/DC converter is faulty. No spare available as of now. Escalated to Hybrid team. Next update tomorrow 9:00 AM. INC371347 HDS367 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 5/4/2020 11:02 14:16:12 Transmission Transmission (Indeterminate) Spare RAU2 13/14 faulty, spare needed. INC371430 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/4/2020 15:20 9:58:12 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371518 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 5/4/2020 15:30 9:48:12 Power Power Failure (Indeterminate) Water leak cannot be repaired; a genset replacement has been required by TP power team. INC371531 HDO641 NAZON_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 16:27 8:51:12 Power Generator failure (Indeterminate) Access issue , follow is ongoing with site inspector INC371451 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 5/4/2020 17:03 8:15:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8:10 PM 5/4/2020, ETR to be provided INC371542 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/4/2020 17:36 7:42:12 Power Power Failure (Indeterminate) Team still working on the site. INC371548 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 5/4/2020 17:49 7:29:12 Transmission Transmission (Indeterminate) Power and Tx team are working together on the site INC371548 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 5/4/2020 17:49 7:29:12 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC016 INC371550 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/4/2020 18:04 7:14:12 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371463 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/4/2020 18:48 6:30:12 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371572 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/4/2020 19:36 5:42:12 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371573 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/4/2020 19:56 5:22:12 Power Power Failure (Indeterminate) Heavy rain and area unsafe, reported by talkpool team. They will check it this morning at 7:00 Am INC371582 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/4/2020 20:40 4:38:12 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/4/2020 20:52 4:26:12 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC371583 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/4/2020 21:08 4:10:12 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371593 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/4/2020 22:24 2:54:12 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371593 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/4/2020 22:24 2:54:12 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC360 INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 2:38:12 Power Power Failure (Indeterminate) Access to the HPU cage issue. Follow-up is ongoing. INC371498 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 22:48 2:30:12 Power Generator failure (Indeterminate) Site located in a red zone area , ETA 7:30 AM INC371577 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/4/2020 23:31 1:47:12 Power Generator failure (Indeterminate) Team is working on site INC371612 HDC280 PONT_VINCENT Artibonite Ericsson 2G B Talkpool 5/4/2020 23:44 1:34:12 Power Power Failure (Indeterminate) Site is suspected down for fuel, reported by talkpool team. They are waiting for pictures. INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/4/2020 23:46 1:32:12 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371710 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 23:58 1:20:12 Power Generator failure (Indeterminate) Backup genset out of fuel , team will add fuel on 5/5/2020 ETA 7:30 AM INC371615 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 5/5/2020 0:04 1:14:12 Power Power Failure (Indeterminate) Team has been informed; ETA 2:00 am. INC371615 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G D Talkpool 5/5/2020 0:04 1:14:12 Dependent Affected by the power issue at the main site Affected by HGA014 INC371615 HGA031 MORISSEAU Nippes Ericsson C Talkpool 5/5/2020 0:04 1:14:12 Dependent Affected by the power issue at the main site Affected by HGA014 INC371610 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G A Talkpool 5/5/2020 0:40 0:38:12 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC371618 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/5/2020 0:47 0:31:12 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Tue May 5 00:43:48 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Tue, 5 May 2020 06:43:48 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the update comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments TP COMMENTS INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 131:18:12 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. NO FUEL TO START GENSET/ EDH IS NOT STABLE, PLEASE ASSIGN TO DIGICEL INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 05-02-2020 09:22 63:56:12 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No ETR yet. Follow up is still ongoing. POPULATION DON'T WANT TO START HPU ON SITE, DIGICEL INTERVENTION IS NEEDED INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 05-02-2020 21:20 51:58:12 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power however TP has been advised to go to check the site. Feedback is still expected from them SOLAR SITE INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 05-03-2020 05:32 43:46:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 05-03-2020 06:47 42:31:12 Power Generator failure (Indeterminate) Team cannot reach the site, because the road is blocked by police officers. ACCESS BLOCKED BY POLICE FFROM THE ENTRY OF STREET INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 05-03-2020 12:10 37:08:12 Power Power Failure (Indeterminate) Oil leakage due to Rear/Front seal. Reseal is schedules on May 5th 2020 at 10:30 am. ARRANGING SEALS FROM PAP INC371059 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 05-03-2020 21:08 28:10:12 Fuel Generator failure (Fuel issue) Fuel team is informed 5/4/2020 04 04:27:00PM ETA not provided. INC371149 HDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 05-04-2020 00:18 25:00:12 Power Power Failure (Indeterminate) According to the TP team, Key for the HPU is just received from CANEZ. They are arranging to transport it to the region. ETA: Not yet available INC371166 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 05-04-2020 04:15 21:03:12 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise SOLAR SITE INC371092 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 05-04-2020 06:16 19:02:12 Power Power Failure (Indeterminate) Access issue due to Payment issue. Escalated and Being checked with Site Acquisition DIGICEL HAVE TO PROVIDE UPDATE ON ACCESS INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 05-04-2020 06:34 18:44:12 Power Generator failure (Indeterminate) Team found illegal connection on site, follow up is ongoing with the site inspector. DIGICEL HAVE TO REMOVE THE ILLEGAL CONNECTION INC370942 HDO393 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 05-04-2020 08:00 17:18:12 Power Power Failure (Indeterminate) The DC/DC converter is faulty. No spare available as of now. Escalated to Hybrid team. Next update tomorrow 9:00 AM. DIGICEL/ CANEZ HAVE TO PROVIDE THE SPARE DC-DC CONVERTER INC371347 HDS367 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 05-04-2020 11:02 14:16:12 Transmission Transmission (Indeterminate) Spare RAU2 13/14 faulty, spare needed. INC371430 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 05-04-2020 15:20 09:58:12 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power SOLAR SITE INC371518 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 05-04-2020 15:30 09:48:12 Power Power Failure (Indeterminate) Water leak cannot be repaired; a genset replacement has been required by TP power team. ENGINE SWAPPING RECOMMENDED INC371531 HDO641 NAZON_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 05-04-2020 16:27 08:51:12 Power Generator failure (Indeterminate) Access issue , follow is ongoing with site inspector DIGICEL HAVE TO PROVIDE UPDATE ON ACCESS INC371451 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 05-04-2020 17:03 08:15:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8:10 PM 5/4/2020, ETR to be provided INC371542 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 05-04-2020 17:36 07:42:12 Power Power Failure (Indeterminate) Team still working on the site. TOS INC371548 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 05-04-2020 17:49 07:29:12 Transmission Transmission (Indeterminate) Power and Tx team are working together on the site INC371548 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 05-04-2020 17:49 07:29:12 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC016 INC371550 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 05-04-2020 18:04 07:14:12 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise SOLAR SITE INC371463 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 05-04-2020 18:48 06:30:12 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise SOLAR SITE INC371572 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 05-04-2020 19:36 05:42:12 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise SOLAR SITE INC371573 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 05-04-2020 19:56 05:22:12 Power Power Failure (Indeterminate) Heavy rain and area unsafe, reported by talkpool team. They will check it this morning at 7:00 Am INC371582 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 05-04-2020 20:40 04:38:12 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise SOLAR SITE INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 05-04-2020 20:52 04:26:12 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. SOLAR SITE INC371583 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 05-04-2020 21:08 04:10:12 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise SOLAR SITE INC371593 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 05-04-2020 22:24 02:54:12 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise SOLAR SITE INC371593 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 05-04-2020 22:24 02:54:12 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC360 INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 05-04-2020 22:40 02:38:12 Power Power Failure (Indeterminate) Access to the HPU cage issue. Follow-up is ongoing. DIGICEL HAVE TO PROVIDE HPU CAGE KEY INC371498 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 05-04-2020 22:48 02:30:12 Power Generator failure (Indeterminate) Site located in a red zone area , ETA 7:30 AM RED ZONE INC371577 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 05-04-2020 23:31 01:47:12 Power Generator failure (Indeterminate) Team is working on site TOS INC371612 HDC280 PONT_VINCENT Artibonite Ericsson 2G B Talkpool 05-04-2020 23:44 01:34:12 Power Power Failure (Indeterminate) Site is suspected down for fuel, reported by talkpool team. They are waiting for pictures. INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 05-04-2020 23:46 01:32:12 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise SOLAR SITE INC371710 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 05-04-2020 23:58 01:20:12 Power Generator failure (Indeterminate) Backup genset out of fuel , team will add fuel on 5/5/2020 ETA 7:30 AM GUARDIAN IS HANDED OVER WITH 30 GAL FUEL. INC371615 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 05-05-2020 00:04 01:14:12 Power Power Failure (Indeterminate) Team has been informed; ETA 2:00 am. TEAM UNREACHABLE NOW INC371615 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G D Talkpool 05-05-2020 00:04 01:14:12 Dependent Affected by the power issue at the main site Affected by HGA014 INC371615 HGA031 MORISSEAU Nippes Ericsson C Talkpool 05-05-2020 00:04 01:14:12 Dependent Affected by the power issue at the main site Affected by HGA014 INC371610 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G A Talkpool 05-05-2020 00:40 00:38:12 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. UNSAFE AREA TO GO ON MOTOR CYCLE INC371618 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 05-05-2020 00:47 00:31:12 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided TEAM WILL ARRIVE BY 2:30AM Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] ________________________________ From: Sasoun Deronis on behalf of Haiti Noc Sent: Tuesday, May 5, 2020 1:25:00 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com ; astrid.argana at tpmanagementsa.com ; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub Cc: Eng Teck Ng ; Luigi Roy ; Hai_Tech_O&M ; Frantz Jean-Baptiste ; Geoffrey Collins ; Jean Yvelt Marseille ; HAI_Tech_Noc Subject: [Fon] NOC hourly report at 1:00 AM Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 7 9 10 14 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 3 1 0 23 ZTE 5 5 0 0 5 Huawei 12 12 12 2 12 Network 39 20 13 2 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 3 0 2 4 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 4/29/2020 14:00 131:18:12 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 63:56:12 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No ETR yet. Follow up is still ongoing. INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 51:58:12 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power however TP has been advised to go to check the site. Feedback is still expected from them INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 43:46:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 42:31:12 Power Generator failure (Indeterminate) Team cannot reach the site, because the road is blocked by police officers. INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 12:10 37:08:12 Power Power Failure (Indeterminate) Oil leakage due to Rear/Front seal. Reseal is schedules on May 5th 2020 at 10:30 am. INC371059 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/3/2020 21:08 28:10:12 Fuel Generator failure (Fuel issue) Fuel team is informed 5/4/2020 04 04:27:00PM ETA not provided. INC371149 HDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/4/2020 0:18 25:00:12 Power Power Failure (Indeterminate) According to the TP team, Key for the HPU is just received from CANEZ. They are arranging to transport it to the region. ETA: Not yet available INC371166 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/4/2020 4:15 21:03:12 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371092 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 6:16 19:02:12 Power Power Failure (Indeterminate) Access issue due to Payment issue. Escalated and Being checked with Site Acquisition INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/4/2020 6:34 18:44:12 Power Generator failure (Indeterminate) Team found illegal connection on site, follow up is ongoing with the site inspector. INC370942 HDO393 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 5/4/2020 8:00 17:18:12 Power Power Failure (Indeterminate) The DC/DC converter is faulty. No spare available as of now. Escalated to Hybrid team. Next update tomorrow 9:00 AM. INC371347 HDS367 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 5/4/2020 11:02 14:16:12 Transmission Transmission (Indeterminate) Spare RAU2 13/14 faulty, spare needed. INC371430 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/4/2020 15:20 9:58:12 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371518 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 5/4/2020 15:30 9:48:12 Power Power Failure (Indeterminate) Water leak cannot be repaired; a genset replacement has been required by TP power team. INC371531 HDO641 NAZON_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 16:27 8:51:12 Power Generator failure (Indeterminate) Access issue , follow is ongoing with site inspector INC371451 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 5/4/2020 17:03 8:15:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8:10 PM 5/4/2020, ETR to be provided INC371542 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/4/2020 17:36 7:42:12 Power Power Failure (Indeterminate) Team still working on the site. INC371548 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 5/4/2020 17:49 7:29:12 Transmission Transmission (Indeterminate) Power and Tx team are working together on the site INC371548 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 5/4/2020 17:49 7:29:12 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC016 INC371550 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/4/2020 18:04 7:14:12 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371463 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/4/2020 18:48 6:30:12 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371572 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/4/2020 19:36 5:42:12 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371573 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/4/2020 19:56 5:22:12 Power Power Failure (Indeterminate) Heavy rain and area unsafe, reported by talkpool team. They will check it this morning at 7:00 Am INC371582 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/4/2020 20:40 4:38:12 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/4/2020 20:52 4:26:12 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC371583 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/4/2020 21:08 4:10:12 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371593 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/4/2020 22:24 2:54:12 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371593 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/4/2020 22:24 2:54:12 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC360 INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 2:38:12 Power Power Failure (Indeterminate) Access to the HPU cage issue. Follow-up is ongoing. INC371498 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 22:48 2:30:12 Power Generator failure (Indeterminate) Site located in a red zone area , ETA 7:30 AM INC371577 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/4/2020 23:31 1:47:12 Power Generator failure (Indeterminate) Team is working on site INC371612 HDC280 PONT_VINCENT Artibonite Ericsson 2G B Talkpool 5/4/2020 23:44 1:34:12 Power Power Failure (Indeterminate) Site is suspected down for fuel, reported by talkpool team. They are waiting for pictures. INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/4/2020 23:46 1:32:12 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371710 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 23:58 1:20:12 Power Generator failure (Indeterminate) Backup genset out of fuel , team will add fuel on 5/5/2020 ETA 7:30 AM INC371615 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 5/5/2020 0:04 1:14:12 Power Power Failure (Indeterminate) Team has been informed; ETA 2:00 am. INC371615 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G D Talkpool 5/5/2020 0:04 1:14:12 Dependent Affected by the power issue at the main site Affected by HGA014 INC371615 HGA031 MORISSEAU Nippes Ericsson C Talkpool 5/5/2020 0:04 1:14:12 Dependent Affected by the power issue at the main site Affected by HGA014 INC371610 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G A Talkpool 5/5/2020 0:40 0:38:12 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC371618 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/5/2020 0:47 0:31:12 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[53742987].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[53742987].png URL: From Haiti.Noc at digicelgroup.com Tue May 5 01:12:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 5 May 2020 07:12:34 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 7 9 11 17 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 4 1 0 26 ZTE 7 7 1 0 7 Huawei 11 11 11 1 11 Network 44 22 13 1 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 3 0 2 5 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 4/29/2020 14:00 133:11:57 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 65:49:57 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No ETR yet. Follow up is still ongoing. INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 53:51:57 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power however TP has been advised to go to check the site. Feedback is still expected from them INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 45:39:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 44:24:57 Power Generator failure (Indeterminate) Team cannot reach the site, because the road is blocked by police officers. INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 12:10 39:01:57 Power Power Failure (Indeterminate) Oil leakage due to Rear/Front seal. Reseal is schedules on May 5th 2020 at 10:30 am. INC371059 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/3/2020 21:08 30:03:57 Fuel Generator failure (Fuel issue) Fuel team is informed 5/4/2020 04 04:27:00PM ETA not provided. INC371149 HDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/4/2020 0:18 26:53:57 Power Power Failure (Indeterminate) According to the TP team, Key for the HPU is just received from CANEZ. They are arranging to transport it to the region. ETA: Not yet available INC371166 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/4/2020 4:15 22:56:57 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371092 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Digicel 5/4/2020 6:16 20:55:57 Power Power Failure (Indeterminate) Access issue due to Payment issue. Escalated and Being checked with Site Acquisition INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/4/2020 6:34 20:37:57 Power Generator failure (Indeterminate) Team found illegal connection on site, follow up is ongoing with the site inspector. INC370942 HDO393 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 5/4/2020 8:00 19:11:57 Power Power Failure (Indeterminate) The DC/DC converter is faulty. No spare available as of now. Escalated to Hybrid team. Next update tomorrow 9:00 AM. INC371347 HDS367 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 5/4/2020 11:02 16:09:57 Transmission Transmission (Indeterminate) Spare RAU2 13/14 faulty, spare needed. INC371430 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/4/2020 15:20 11:51:57 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371518 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 5/4/2020 15:30 11:41:57 Power Power Failure (Indeterminate) Water leak cannot be repaired; a genset replacement has been required by TP power team. INC371531 HDO641 NAZON_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 16:27 10:44:57 Power Generator failure (Indeterminate) Access issue , follow is ongoing with site inspector INC371451 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 5/4/2020 17:03 10:08:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8:10 PM 5/4/2020, ETR to be provided INC371542 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/4/2020 17:36 9:35:57 Power Power Failure (Indeterminate) Team still working on the site. INC371548 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 5/4/2020 17:49 9:22:57 Transmission Transmission (Indeterminate) Power and TX team are working together on the site INC371548 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 5/4/2020 17:49 9:22:57 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC016 INC371550 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/4/2020 18:04 9:07:57 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371463 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/4/2020 18:48 8:23:57 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371572 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/4/2020 19:36 7:35:57 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371573 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/4/2020 19:56 7:15:57 Power Power Failure (Indeterminate) Heavy rain and area unsafe, reported by talkpool team. They will check it this morning at 7:00 Am INC371582 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/4/2020 20:40 6:31:57 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/4/2020 20:52 6:19:57 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC371583 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/4/2020 21:08 6:03:57 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371593 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/4/2020 22:24 4:47:57 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371593 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/4/2020 22:24 4:47:57 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC360 INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 4:31:57 Power Power Failure (Indeterminate) Access to the HPU cage issue. Follow-up is ongoing. INC371498 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 22:48 4:23:57 Power Generator failure (Indeterminate) Site located in a red zone area , ETA 7:30 AM INC371612 HDC280 PONT_VINCENT Artibonite Ericsson 2G B Talkpool 5/4/2020 23:44 3:27:57 Power Power Failure (Indeterminate) Site is suspected down for fuel, reported by talkpool team. They are waiting for pictures. INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/4/2020 23:46 3:25:57 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371710 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 23:58 3:13:57 Power Generator failure (Indeterminate) Backup genset out of fuel , team will add fuel on 5/5/2020 ETA 7:30 AM INC371615 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 5/5/2020 0:04 3:07:57 Power Power Failure (Indeterminate) ETA 2:00 am expired; another team will reach the site at 6:30 am. INC371615 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 5/5/2020 0:04 3:07:57 Dependent Affected by the power issue at the main site Affected by HGA014 INC371615 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 5/5/2020 0:04 3:07:57 Dependent Affected by the power issue at the main site Affected by HGA014 INC371610 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G A Talkpool 5/5/2020 0:33 2:38:57 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC371618 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/5/2020 0:47 2:24:57 Power Generator failure (Indeterminate) Team has been dispatched , New ETA 3:20 AM INC371718 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/5/2020 1:14 1:57:57 Power Generator failure (Indeterminate) Team has been informed , ETA 4:00 AM INC371622 HDC279 RAC_ORANGE Artibonite Ericsson 2G D Talkpool 5/5/2020 2:16 0:55:57 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet. INC371622 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 5/5/2020 2:16 0:55:57 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC279 INC371724 HAIDS230 LA_PORTE Sud ZTE 2G+3G C Talkpool 5/5/2020 2:32 0:39:57 Power Power Failure (Indeterminate) Team has been informed; ETA 4:30 am. INC371624 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/5/2020 2:40 0:31:57 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 5 01:24:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 5 May 2020 07:24:28 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3691:03:56 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 525:21:56 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 276:32:56 Power Generator failure (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More update will be shared as soon as available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 139:21:56 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH Digicel doesn't have it available. ETR not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 131:25:56 RBS RBS Fault ( DUG chassis failure) Faulty DUG chassis. Spare has been requested but not collected yet. ETR to be provided INC371348 HDC276 KAFOU_LAVIL Nord-Est Ericsson 2G D Talkpool 5/4/2020 11:00 16:23:56 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC371396 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 5/4/2020 14:08 13:15:56 RBS RBS Fault (Indeterminate) Talkpool is not managed the team to reach the site at night . ETA:8 AM INC371543 HDS306 SEGUIN Sud-Est Ericsson 2G A Talkpool 5/4/2020 17:24 9:59:56 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. INC371479 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 5/4/2020 20:40 6:43:56 RBS RBS Fault (Indeterminate) Team cannot reach the site at night due to unsafe area. ETA 7:30am INC371586 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Digicel 5/4/2020 21:30 5:53:56 RBS RBS Fault (Indeterminate) RBS swapping was performed on site. But the sector s is still affected; team will back to the site on May 5th in the morning. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 5 02:16:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 5 May 2020 08:16:13 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 7 9 11 17 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 4 1 0 26 ZTE 7 7 1 0 7 Huawei 11 11 11 1 11 Network 44 22 13 1 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 3 0 2 5 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 4/29/2020 14:00 133:11:57 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 65:49:57 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No ETR yet. Follow up is still ongoing. INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 53:51:57 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power however TP has been advised to go to check the site. Feedback is still expected from them INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 45:39:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 44:24:57 Power Generator failure (Indeterminate) Team cannot reach the site, because the road is blocked by police officers. INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 12:10 39:01:57 Power Power Failure (Indeterminate) Oil leakage due to Rear/Front seal. Reseal is schedules on May 5th 2020 at 10:30 am. INC371059 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/3/2020 21:08 30:03:57 Fuel Generator failure (Fuel issue) Fuel team is informed 5/4/2020 04 04:27:00PM ETA not provided. INC371149 HDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/4/2020 0:18 26:53:57 Power Power Failure (Indeterminate) According to the TP team, Key for the HPU is just received from CANEZ. They are arranging to transport it to the region. ETA: Not yet available INC371166 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/4/2020 4:15 22:56:57 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371092 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Digicel 5/4/2020 6:16 20:55:57 Power Power Failure (Indeterminate) Access issue due to Payment issue. Escalated and Being checked with Site Acquisition INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/4/2020 6:34 20:37:57 Power Generator failure (Indeterminate) Team found illegal connection on site, follow up is ongoing with the site inspector. INC370942 HDO393 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 5/4/2020 8:00 19:11:57 Power Power Failure (Indeterminate) The DC/DC converter is faulty. No spare available as of now. Escalated to Hybrid team. Next update tomorrow 9:00 AM. INC371347 HDS367 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 5/4/2020 11:02 16:09:57 Transmission Transmission (Indeterminate) Spare RAU2 13/14 faulty, spare needed. INC371430 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/4/2020 15:20 11:51:57 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371518 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 5/4/2020 15:30 11:41:57 Power Power Failure (Indeterminate) Water leak cannot be repaired; a genset replacement has been required by TP power team. INC371531 HDO641 NAZON_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 16:27 10:44:57 Power Generator failure (Indeterminate) Access issue , follow is ongoing with site inspector INC371451 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 5/4/2020 17:03 10:08:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8:10 PM 5/4/2020, ETR to be provided INC371542 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/4/2020 17:36 9:35:57 Power Power Failure (Indeterminate) Team still working on the site. INC371548 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 5/4/2020 17:49 9:22:57 Transmission Transmission (Indeterminate) Power and TX team are working together on the site INC371548 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 5/4/2020 17:49 9:22:57 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC016 INC371550 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/4/2020 18:04 9:07:57 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371463 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/4/2020 18:48 8:23:57 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371572 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/4/2020 19:36 7:35:57 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371573 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/4/2020 19:56 7:15:57 Power Power Failure (Indeterminate) Heavy rain and area unsafe, reported by talkpool team. They will check it this morning at 7:00 Am INC371582 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/4/2020 20:40 6:31:57 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/4/2020 20:52 6:19:57 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC371583 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/4/2020 21:08 6:03:57 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371593 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/4/2020 22:24 4:47:57 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371593 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/4/2020 22:24 4:47:57 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC360 INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 4:31:57 Power Power Failure (Indeterminate) Access to the HPU cage issue. Follow-up is ongoing. INC371498 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 22:48 4:23:57 Power Generator failure (Indeterminate) Site located in a red zone area , ETA 7:30 AM INC371612 HDC280 PONT_VINCENT Artibonite Ericsson 2G B Talkpool 5/4/2020 23:44 3:27:57 Power Power Failure (Indeterminate) Site is suspected down for fuel, reported by talkpool team. They are waiting for pictures. INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/4/2020 23:46 3:25:57 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371710 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 23:58 3:13:57 Power Generator failure (Indeterminate) Backup genset out of fuel , team will add fuel on 5/5/2020 ETA 7:30 AM INC371615 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 5/5/2020 0:04 3:07:57 Power Power Failure (Indeterminate) ETA 2:00 am expired; another team will reach the site at 6:30 am. INC371615 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 5/5/2020 0:04 3:07:57 Dependent Affected by the power issue at the main site Affected by HGA014 INC371615 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 5/5/2020 0:04 3:07:57 Dependent Affected by the power issue at the main site Affected by HGA014 INC371610 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G A Talkpool 5/5/2020 0:33 2:38:57 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC371618 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/5/2020 0:47 2:24:57 Power Generator failure (Indeterminate) Team has been dispatched , New ETA 3:20 AM INC371718 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/5/2020 1:14 1:57:57 Power Generator failure (Indeterminate) Team has been informed , ETA 4:00 AM INC371622 HDC279 RAC_ORANGE Artibonite Ericsson 2G D Talkpool 5/5/2020 2:16 0:55:57 Power Power Failure (Indeterminate) Team has been informed. ETA: 06H00 AM INC371622 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 5/5/2020 2:16 0:55:57 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC279 INC371724 HAIDS230 LA_PORTE Sud ZTE 2G+3G C Talkpool 5/5/2020 2:32 0:39:57 Power Power Failure (Indeterminate) Team has been informed; ETA 4:30 am. INC371624 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/5/2020 2:40 0:31:57 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 5 04:42:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 5 May 2020 10:42:44 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3694:22:19 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 528:40:19 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 279:51:19 Power Generator failure (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More update will be shared as soon as available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 142:40:19 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH Digicel doesn't have it available. ETR not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 134:44:19 RBS RBS Fault ( DUG chassis failure) Faulty DUG chassis. Spare has been requested but not collected yet. ETR to be provided INC371348 HDC276 KAFOU_LAVIL Nord-Est Ericsson 2G D Talkpool 5/4/2020 11:00 19:42:19 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC371396 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 5/4/2020 14:08 16:34:19 RBS RBS Fault (Indeterminate) Talkpool is not managed the team to reach the site at night . ETA:8 AM INC371543 HDS306 SEGUIN Sud-Est Ericsson 2G A Talkpool 5/4/2020 17:24 13:18:19 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. INC371479 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 5/4/2020 20:40 10:02:19 RBS RBS Fault (Indeterminate) Team cannot reach the site at night due to unsafe area. ETA 7:30am INC371586 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Digicel 5/4/2020 21:30 9:12:19 RBS RBS Fault (Indeterminate) RBS swapping was performed on site. But the sector S is still affected; team will back to the site on May 5th in the morning. INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 3:22:19 RBS RBS Fault (Indeterminate) No power issue found , TX Team is already dispatched . ETA to be provided INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 1:58:19 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 5 05:32:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 5 May 2020 11:32:02 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 05th, 2020 till 7:00 AM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 05th, 2020 till 7:00 AM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 4/29/2020 14:00 137:23:59 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 70:01:59 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No ETR yet. Follow up is still ongoing. INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 58:03:59 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power however TP has been advised to go to check the site. Feedback is still expected from them INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 49:51:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 48:36:59 Power Generator failure (Indeterminate) Team cannot reach the site, because the road is blocked by police officers. INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 12:10 43:13:59 Power Power Failure (Indeterminate) Oil leakage due to Rear/Front seal. Reseal is schedules on May 5th 2020 at 10:30 am. INC371059 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/3/2020 21:08 34:15:59 Fuel Generator failure (Fuel issue) Fuel team is informed 5/4/2020 04 04:27:00PM ETA not provided. INC371149 HDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/4/2020 0:18 31:05:59 Power Power Failure (Indeterminate) According to the TP team, Key for the HPU is just received from CANEZ. They are arranging to transport it to the region. ETA: Not yet available INC371166 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/4/2020 4:15 27:08:59 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371092 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Digicel 5/4/2020 6:16 25:07:59 Power Power Failure (Indeterminate) Access issue due to Payment issue. Escalated and Being checked with Site Acquisition INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/4/2020 6:34 24:49:59 Power Generator failure (Indeterminate) Team found illegal connection on site, follow up is ongoing with the site inspector. INC370942 HDO393 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 5/4/2020 8:00 23:23:59 Power Power Failure (Indeterminate) The DC/DC converter is faulty. No spare available as of now. Escalated to Hybrid team. Next update tomorrow 9:00 AM. INC371347 HDS367 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 5/4/2020 11:02 20:21:59 Transmission Transmission (Indeterminate) Spare RAU2 13/14 faulty, spare needed. INC371430 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/4/2020 15:20 16:03:59 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371518 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 5/4/2020 15:30 15:53:59 Power Power Failure (Indeterminate) Water leak cannot be repaired; a genset replacement has been required by TP power team. INC371531 HDO641 NAZON_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 16:27 14:56:59 Power Generator failure (Indeterminate) Access issue , follow is ongoing with site inspector INC371451 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/4/2020 17:03 14:20:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8:10 PM 5/4/2020, ETR to be provided INC371542 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/4/2020 17:36 13:47:59 Power Power Failure (Indeterminate) Team has been informed. ETA expired, new ETA: 7:00 AM INC371548 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 5/4/2020 17:49 13:34:59 Transmission Transmission (Indeterminate) Talkpool is not managed the team to give any update. INC371548 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 5/4/2020 17:49 13:34:59 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC016 INC371550 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/4/2020 18:04 13:19:59 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371463 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/4/2020 18:48 12:35:59 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371572 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/4/2020 19:36 11:47:59 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371573 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/4/2020 19:56 11:27:59 Power Power Failure (Indeterminate) Heavy rain and area unsafe, reported by talkpool team. They will check it this morning at 7:00 Am INC371582 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/4/2020 20:40 10:43:59 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/4/2020 20:52 10:31:59 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC371583 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/4/2020 21:08 10:15:59 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371593 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/4/2020 22:24 8:59:59 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371593 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/4/2020 22:24 8:59:59 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC360 INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 8:43:59 Power Power Failure (Indeterminate) Access to the HPU cage issue. Follow-up is ongoing. INC371498 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 22:48 8:35:59 Power Generator failure (Indeterminate) Site located in a red zone area , ETA 7:30 AM INC371612 HDC280 PONT_VINCENT Artibonite Ericsson 2G B Talkpool 5/4/2020 23:44 7:39:59 Power Power Failure (Indeterminate) Site is suspected down for fuel, reported by talkpool team. They are waiting for pictures. INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/4/2020 23:46 7:37:59 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371710 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 23:58 7:25:59 Power Generator failure (Indeterminate) Backup genset out of fuel , team will add fuel on 5/5/2020 ETA 7:30 AM INC371610 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G A Talkpool 5/5/2020 0:33 6:50:59 Power Power Failure (Indeterminate) TP team will reach the site at 6:30 am. INC371622 HDC279 RAC_ORANGE Artibonite Ericsson 2G D Talkpool 5/5/2020 2:16 5:07:59 Power Power Failure (Indeterminate) Team has been informed. ETA expired, new ETA: 7:00 AM INC371622 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 5/5/2020 2:16 5:07:59 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC279 INC371724 HAIDS230 LA_PORTE Sud ZTE 2G+3G C O&M FUEL 5/5/2020 2:32 4:51:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since( May 5th 2020) at 5:57 am. ETR to provided. INC371624 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/5/2020 2:40 4:43:59 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371726 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 5/5/2020 3:16 4:07:59 Power Power Failure (Indeterminate) Team has been informed. ETA : 7:45 AM INC371632 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 3:34 3:49:59 Power Generator failure (Indeterminate) ETA expired , waiting for next update INC371635 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 5/5/2020 3:52 3:31:59 Power Power Failure (Indeterminate) Team has been informed. ETA : 7:00 AM INC371635 HDN108 DESGRANGES Nord-Ouest Ericsson 2G+3G A Talkpool 5/5/2020 3:52 3:31:59 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN125 INC371638 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/5/2020 5:00 2:23:59 Power Power Failure (Indeterminate) Team has been informed; ETA 7:30 am. INC371471 HAIGA118 DAME_MARIE_CITY Grande-Anse ZTE 2G+3G B Talkpool 5/5/2020 5:06 2:17:59 Power Generator failure (Fuel issue) Big fuel leak reported on site. TP team was on site but cannot resolve the issue. Team will reach the site this morning to take corrective action. INC371733 HDN329 PARC CARACOL III Nord-Est Ericsson 2G C Talkpool 5/5/2020 5:57 1:26:59 Power Power Failure (Indeterminate) Team has been informed. ETA: 7:40 AM INC371733 HDN327 PARC CARACOL Nord-Est Ericsson 2G+3G C Talkpool 5/5/2020 5:57 1:26:59 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN329 INC371733 HDN328 PARC CARACOL II Nord-Est Ericsson 2G+3G D Talkpool 5/5/2020 5:57 1:26:59 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN329 INC371650 HDO419 HAUT_ST_LAURENT_COW Ouest Ericsson 2G+3G A Talkpool 5/5/2020 6:24 0:59:59 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC371647 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/5/2020 6:33 0:50:59 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC371743 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G A Talkpool 5/5/2020 6:44 0:39:59 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3695:03:59 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 529:21:59 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 280:32:59 Power Generator failure (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More update will be shared as soon as available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 143:21:59 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH digicel doesn't have it available. ETR not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 135:25:59 RBS RBS Fault ( DUG chassis failure) Faulty DUG chassis. Spare has been requested but not collected yet. ETR to be provided INC371348 HDC276 KAFOU_LAVIL Nord-Est Ericsson 2G D Talkpool 5/4/2020 11:00 20:23:59 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC371396 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 5/4/2020 14:08 17:15:59 RBS RBS Fault (Indeterminate) Talkpool is not managed the team to reach the site at night . ETA:8 AM INC371543 HDS306 SEGUIN Sud-Est Ericsson 2G A Talkpool 5/4/2020 17:24 13:59:59 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. INC371479 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 5/4/2020 20:40 10:43:59 RBS RBS Fault (Indeterminate) Team cannot reach the site at night due to unsafe area. ETA 7:30am INC371586 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Digicel 5/4/2020 21:30 9:53:59 RBS RBS Fault (Indeterminate) RBS swapping was performed on site. But the sector S is still affected; team will back to the site on May 5th in the morning. INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 4:03:59 RBS RBS Fault (Indeterminate) No power issue found , TX Team is already dispatched . ETA to be provided INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 2:39:59 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC371737 HAIGA157 MONTAGNAC Grande-Anse ZTE 2G+3G A Talkpool 5/5/2020 6:18 5/5/2020 6:54 0:36:00 4:00:00 Compliant Transmission Transmission issue (Indeterminate) N/A OK All concerned parties are investigating what could be the root cause INC371737 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 5/5/2020 6:18 5/5/2020 6:54 0:36:00 4:00:00 Compliant Transmission Transmission issue (Indeterminate) N/A OK All concerned parties are investigating what could be the root cause INC371737 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 5/5/2020 6:18 5/5/2020 6:54 0:36:00 4:00:00 Compliant Transmission Transmission issue (Indeterminate) N/A OK All concerned parties are investigating what could be the root cause INC371737 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 6:18 5/5/2020 6:54 0:36:00 4:00:00 Compliant Transmission Transmission issue (Indeterminate) N/A OK All concerned parties are investigating what could be the root cause INC371737 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 6:18 5/5/2020 6:54 0:36:00 4:00:00 Compliant Transmission Transmission issue (Indeterminate) N/A OK All concerned parties are investigating what could be the root cause INC371737 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 6:18 5/5/2020 6:54 0:36:00 4:00:00 Compliant Transmission Transmission issue (Indeterminate) N/A OK All concerned parties are investigating what could be the root cause INC371737 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 6:18 5/5/2020 6:54 0:36:00 4:00:00 Compliant Transmission Transmission issue (Indeterminate) N/A OK All concerned parties are investigating what could be the root cause INC371737 HAIGA130 PREVILE Grande-Anse ZTE 2G+3G B Talkpool 5/5/2020 6:18 5/5/2020 6:54 0:36:00 4:00:00 Compliant Transmission Transmission issue (Indeterminate) N/A OK All concerned parties are investigating what could be the root cause INC371737 HAIGA126 MAHOTIERE Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 6:18 5/5/2020 6:54 0:36:00 4:00:00 Compliant Transmission Transmission issue (Indeterminate) N/A OK All concerned parties are investigating what could be the root cause INC371737 HAIGA124 KAFOU_ZABOKA Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 6:18 5/5/2020 6:54 0:36:00 4:00:00 Compliant Transmission Transmission issue (Indeterminate) N/A OK All concerned parties are investigating what could be the root cause INC371737 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 6:18 5/5/2020 6:54 0:36:00 4:00:00 Compliant Transmission Transmission issue (Indeterminate) N/A OK All concerned parties are investigating what could be the root cause INC371737 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 6:18 5/5/2020 6:54 0:36:00 4:00:00 Compliant Transmission Transmission issue (Indeterminate) N/A OK All concerned parties are investigating what could be the root cause INC371737 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 6:18 5/5/2020 6:54 0:36:00 4:00:00 Compliant Transmission Transmission issue (Indeterminate) N/A OK All concerned parties are investigating what could be the root cause INC371737 HAIGA118 DAME_MARIE_CITY Grande-Anse ZTE 2G+3G B Talkpool 5/5/2020 6:18 5/5/2020 6:54 0:36:00 4:00:00 Compliant Transmission Transmission issue (Indeterminate) N/A OK All concerned parties are investigating what could be the root cause INC371737 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 6:18 5/5/2020 6:54 0:36:00 4:00:00 Compliant Transmission Transmission issue (Indeterminate) N/A OK All concerned parties are investigating what could be the root cause INC371737 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 6:18 5/5/2020 6:54 0:36:00 4:00:00 Compliant Transmission Transmission issue (Indeterminate) N/A OK All concerned parties are investigating what could be the root cause INC371737 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 5/5/2020 6:18 5/5/2020 6:54 0:36:00 4:00:00 Compliant Transmission Transmission issue (Indeterminate) N/A OK All concerned parties are investigating what could be the root cause INC371737 HAIGA114 ANSE_DAINAULT_II Grande-Anse ZTE 2G+3G B Talkpool 5/5/2020 6:18 5/5/2020 6:54 0:36:00 4:00:00 Compliant Transmission Transmission issue (Indeterminate) N/A OK All concerned parties are investigating what could be the root cause INC371737 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 5/5/2020 6:18 5/5/2020 6:54 0:36:00 4:00:00 Compliant Transmission Transmission issue (Indeterminate) N/A OK All concerned parties are investigating what could be the root cause INC371737 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 6:18 5/5/2020 6:54 0:36:00 4:00:00 Compliant Transmission Transmission issue (Indeterminate) N/A OK All concerned parties are investigating what could be the root cause INC371737 HAIGA104 ANSE_D'AINAULT Grande-Anse ZTE 2G+3G A Talkpool 5/5/2020 6:18 5/5/2020 6:54 0:36:00 4:00:00 Compliant Transmission Transmission issue (Indeterminate) N/A OK All concerned parties are investigating what could be the root cause INC371737 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 5/5/2020 6:18 5/5/2020 6:54 0:36:00 4:00:00 Compliant Transmission Transmission issue (Indeterminate) N/A OK All concerned parties are investigating what could be the root cause INC371737 HAIGA103 DAME_MARIE Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 6:18 5/5/2020 6:54 0:36:00 4:00:00 Compliant Transmission Transmission issue (Indeterminate) N/A OK All concerned parties are investigating what could be the root cause INC371737 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 6:18 5/5/2020 6:54 0:36:00 4:00:00 Compliant Transmission Transmission issue (Indeterminate) N/A OK All concerned parties are investigating what could be the root cause INC371737 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 5/5/2020 6:18 5/5/2020 6:54 0:36:00 4:00:00 Compliant Transmission Transmission issue (Indeterminate) N/A OK All concerned parties are investigating what could be the root cause INC371737 HAIGA068 EGLISE D ESPAGNE Grande-Anse ZTE 2G+3G A Talkpool 5/5/2020 6:18 5/5/2020 6:54 0:36:00 4:00:00 Compliant Transmission Transmission issue (Indeterminate) N/A OK All concerned parties are investigating what could be the root cause INC371737 HAIGA065 GELIN Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 6:18 5/5/2020 6:54 0:36:00 4:00:00 Compliant Transmission Transmission issue (Indeterminate) N/A OK All concerned parties are investigating what could be the root cause INC371737 HAIDS268 RAMPE Sud ZTE 2G+3G A Talkpool 5/5/2020 6:18 5/5/2020 6:54 0:36:00 4:00:00 Compliant Transmission Transmission issue (Indeterminate) N/A OK All concerned parties are investigating what could be the root cause INC371737 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 5/5/2020 6:18 5/5/2020 6:54 0:36:00 4:00:00 Compliant Transmission Transmission issue (Indeterminate) N/A OK All concerned parties are investigating what could be the root cause INC371472 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/4/2020 19:32 5/4/2020 21:30 1:58:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air by itself INC371474 HDC177 DECLIN MONTACA Artibonite Ericsson 2G D Talkpool 5/4/2020 19:56 5/4/2020 23:34 3:38:00 4:00:00 Compliant Power Generator failure (Main Board failure) Frozen PC board OK PC board has been reset. INC371537 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 17:05 5/4/2020 19:49 2:44:00 4:00:00 Compliant Power Generator failure (High temperature) Radiator Dirty Need to be justified Added 1 gal of coolant and genset restarted INC371554 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 18:16 5/4/2020 18:55 0:39:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site has been restored by itself INC371554 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/4/2020 18:16 5/4/2020 18:55 0:39:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO594 Cascaded Restored with the main site INC371431 HDO501 RUE_LEONARD_DELMAS_19 Port-au-Prince Huawei 2G+3G B Talkpool 5/4/2020 13:22 5/4/2020 20:22 7:00:00 4:00:00 Not Compliant Power Generator Failure (Priming Pump issue) Priming Pump issue /Pre-Filter dirty Need to be justified Pre-Filter and cleaned and 1/2 gal of oil added INC371197 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 19:28 5/4/2020 20:17 0:49:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site has been restored by itself INC371466 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 19:12 5/4/2020 20:57 1:45:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Low voltage OK Breaker reset and genset restarted INC371563 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/4/2020 19:04 5/4/2020 22:05 3:01:00 4:00:00 Compliant Power Generator Failure (Underspeed) Over load OK Alarm has been reset INC371485 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 21:08 5/4/2020 22:36 1:28:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Failed to start OK Genset restarted with another battery INC371496 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/4/2020 22:31 5/4/2020 23:23 0:52:00 4:00:00 Compliant Power Generator Failure (Underspeed) Over load OK Alarm has been reset INC370297 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/2/2020 0:00 5/4/2020 23:56 71:56:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA is awaiting from team INC371470 HDO136 ACRA_FACTORY Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 22:09 5/4/2020 23:50 1:41:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) No battery Fuel Delivery Delay Genset restarted with another battery INC371590 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 22:13 5/4/2020 23:51 1:38:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA is awaiting from team INC371577 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 23:31 5/5/2020 2:27 2:56:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Low voltage OK Reset breaker genset and restart INC371618 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/5/2020 0:47 5/5/2020 3:31 2:44:00 4:00:00 Compliant Power Generator Failure (Underspeed) Over load OK Alarm has been reset INC371730 HDO034 SEGUY Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/5/2020 5:17 5/5/2020 6:29 1:12:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site has been restored by itself INC371718 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/5/2020 1:14 5/5/2020 6:45 5:31:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA is awaiting from team INC371338 HDS022 BOUGNOTTE_LEOGANE Ouest Ericsson 2G+3G A Talkpool 5/4/2020 10:36 5/4/2020 18:40 8:04:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) RBS swapping Need to be justified RCA and resolution are expected from Digicel team. INC371520 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 5/4/2020 15:46 5/4/2020 19:56 4:10:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) 1 battery is faulty Need to be justified The faulty battery has been replaced by another one. INC371520 HAIDS195 BOYER Sud ZTE 2G C Talkpool 5/4/2020 18:50 5/4/2020 19:56 1:06:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS212 Cascaded Site is back in service once issue solved at the main site. INC371520 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 5/4/2020 18:50 5/4/2020 19:56 1:06:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS212 Cascaded Site is back in service once issue solved at the main site. INC370930 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/4/2020 6:01 5/4/2020 19:56 13:55:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Back up genset is out of fuel Fuel Delivery Delay The genset back up has been refilled. INC371615 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 5/5/2020 0:04 5/5/2020 18:50 18:46:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) ETA 2:00 am expired; another team will reach the site at 6:30 am. Indeterminate RCA and resolution are expected from field team. INC371615 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 5/5/2020 0:04 5/5/2020 18:50 18:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA014 Cascaded Site is back in service once issue solved at the main site. INC371615 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 5/5/2020 0:04 5/5/2020 18:50 18:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA014 Cascaded Site is back in service once issue solved at the main site. Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC370633 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 4/28/2020 9:28 5/4/2020 14:36 149:08:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B5 Spare RCA and resolution are expected from field team. INC371369 HDS285 JACSON BAINET Sud-Est Ericsson 2G A Talkpool 5/4/2020 10:36 5/4/2020 18:45 8:09:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber cut. Cascaded Back up once the fiber link restored INC371243 HDS006 RAYMOND Sud-Est Ericsson 2G A Talkpool 5/4/2020 10:36 5/4/2020 21:35 10:59:00 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) Faulty rectifier Spare Faulty rectifier has been replaced by another one. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... 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Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 5 06:34:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 5 May 2020 12:34:10 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 4 10 9 13 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 4 1 0 19 ZTE 9 9 0 0 9 Huawei 8 8 8 1 8 Network 36 21 9 1 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 4 0 2 1 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 4/29/2020 14:00 138:31:25 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 71:09:25 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No ETR yet. Follow up is still ongoing. INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 59:11:25 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power however TP has been advised to go to check the site. Feedback is still expected from them INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 50:59:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 49:44:25 Power Generator failure (Indeterminate) Team cannot reach the site, because the road is blocked by police officers. INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 12:10 44:21:25 Power Power Failure (Indeterminate) Oil leakage due to Rear/Front seal. Reseal is schedules on May 5th 2020 at 10:30 am. INC371059 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/3/2020 21:08 35:23:25 Fuel Generator failure (Fuel issue) Fuel team is informed 5/4/2020 04 04:27:00PM ETA not provided. INC371166 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/4/2020 4:15 28:16:25 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371092 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Digicel 5/4/2020 6:16 26:15:25 Power Power Failure (Indeterminate) Access issue due to Payment issue. Escalated and Being checked with Site Acquisition INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/4/2020 6:34 25:57:25 Power Generator failure (Indeterminate) Team found illegal connection on site, follow up is ongoing with the site inspector. INC370942 HDO393 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 5/4/2020 8:00 24:31:25 Power Power Failure (Indeterminate) The DC/DC converter is faulty. No spare available as of now. Escalated to Hybrid team. Next update tomorrow 9:00 AM. INC371347 HDS367 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 5/4/2020 11:02 21:29:25 Transmission Transmission (Indeterminate) Spare RAU2 13/14 faulty, spare needed. INC371430 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/4/2020 15:20 17:11:25 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371518 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 5/4/2020 15:30 17:01:25 Power Power Failure (Indeterminate) Water leak cannot be repaired; a genset replacement has been required by TP power team. INC371451 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 5/4/2020 17:03 15:28:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8:10 PM 5/4/2020, ETR to be provided INC371542 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/4/2020 17:36 14:55:25 Power Power Failure (Indeterminate) Due to a flat tire. The team requested 45mn more to reach the site. New ETA: 8h45 AM INC371548 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 5/4/2020 17:49 14:42:25 Transmission Transmission (Indeterminate) Talkpool is not managed the team to give any update. INC371548 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 5/4/2020 17:49 14:42:25 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC016 INC371550 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/4/2020 18:04 14:27:25 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371463 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/4/2020 18:48 13:43:25 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371572 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/4/2020 19:36 12:55:25 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371582 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/4/2020 20:40 11:51:25 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/4/2020 20:52 11:39:25 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 9:51:25 Power Power Failure (Indeterminate) Access to the HPU cage issue. Follow-up is ongoing. INC371498 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 22:48 9:43:25 Power Generator failure (Indeterminate) Team is on site, waiting for access. INC371612 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 5/4/2020 23:44 8:47:25 Power Power Failure (Indeterminate) Site is suspected down for fuel, reported by Talkpool team. Awaiting for confirmation. INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/4/2020 23:46 8:45:25 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371724 HAIDS230 LA_PORTE Sud ZTE 2G+3G C O&M FUEL 5/5/2020 2:32 5:59:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since( May 5th 2020) at 5:57 am. ETR to provided. INC371726 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 5/5/2020 3:16 5:15:25 Power Power Failure (Indeterminate) Team has been informed. ETA : 7:45 AM (Expired). New feedback expected from team within 30mn (8h45 AM) INC371638 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/5/2020 5:00 3:31:25 Power Power Failure (Indeterminate) Team is working on site INC371471 HAIGA118 DAME_MARIE_CITY Grande-Anse ZTE 2G+3G B Talkpool 5/5/2020 5:06 3:25:25 Power Generator failure (Fuel issue) Big fuel leak reported on site. TP team was on site but cannot resolve the issue. Team will reach the site this morning to take corrective action. INC371650 HDO419 HAUT_ST_LAURENT_COW Ouest Ericsson 2G+3G A Talkpool 5/5/2020 6:24 2:07:25 Power Power Failure (Indeterminate) Team has been informed; ETA: 8:30AM INC371647 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/5/2020 6:33 1:58:25 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC371746 HAIGA123 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 5/5/2020 7:22 1:09:25 Power Power Failure (Indeterminate) Solar site, it will be up with the sun INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 2G+3G D Talkpool 5/5/2020 7:28 1:03:25 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC371659 HDO444 GALETTE DROUILLARD Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 8:00 0:31:25 Power Generator failure (Indeterminate) Team is informed, ETA 09:15AM. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 5 06:54:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 5 May 2020 12:54:14 +0000 Subject: [Rantt] TenGig Micro wave link OBLEON-HILAIRE down In-Reply-To: References: Message-ID: Hello Jithin, A team was informed to reach SDH011 yesterday and until now we don't have any feedback from them and we still have the same alarms as you can see below. See the email in attachment for more information. [cid:image003.png at 01D622BA.BBCCA220] Br, [cid:image004.jpg at 01D30F84.9CF5A3C0] Israel Guerdy NOC Team Unigestion Holding S.A (Digicel Haiti) 151 Angle Ave Jean Paul II & Imp. Duverger Turgeau, Port au Prince, Haiti +5093700 7500| digicelhaiti.com From: Eddy Jean-Baptiste Sent: Monday, May 4, 2020 5:39 PM To: Jithin J Singh ; Frantz Michel Mondesir ; Jean P. Francois ; Haiti Noc ; Gerry Bolante ; Bernard Yacoub ; astrid.argana at tpmanagementsa.com; Nikhil Govind ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran ; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. ; Beatrice Desir Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Francois Boyer ; Jean A. Chery ; Hai_Tech_O&M ; Hai_Tech_RFPO ; Jean Yvelt Marseille ; Hai_Tech_TX ; Hai_Tech_Transmission ; Hai_Warehouseteam Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ho Jithin , Thanks for your quick follow-up . Replacement has been done. However we have some link without management . Need help at SDH010 for troubleshooting From: Jithin J Singh > Sent: Monday, May 4, 2020 4:03 PM To: Frantz Michel Mondesir >; Eddy Jean-Baptiste >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hi All, Please be informed that the LIC board has been replaced at SDH011. Hello Eddy, Please check status of the affected services and let us know if further intervention is needed on this case. Thanks. BR/ Jithin Singh. From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 1:26 PM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Delivered to Arcie Abenuman From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 11:08 AM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ready to be collected From: Eddy Jean-Baptiste > Sent: Monday, May 4, 2020 10:56 AM To: Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Beatrice / WH Team , Kindly Deliver the below material to Talkpool Team Equipment: LIC-X-E10 Product Code: 24-L010-0/BOF Serial Number: J389B10552. From: Jean P. Francois > Sent: Monday, May 4, 2020 4:01 AM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, We have a card failure at SDH011 (LIC-X-E10); it needs to be replaced. BR Jean P. Francois From: Jithin J Singh > Sent: Monday, May 4, 2020 1:25 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, Teams are mobilized for checking the issues at SDH011 and SDH009 as requested. Please arrange access for both sites. The following teams are assigned: * SDH011 - Roldan Consul (+509 3701 0727). ETA is 2:15 AM. * SDH009 - Jean Kelly (+509 3791 5685). ETA 3:00 AM. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, May 4, 2020 1:02 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; Jithin J Singh >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: TenGig Micro wave link OBLEON-HILAIRE down All' Be informed that TenGig Micro wave link HILAIRE-OBBLEON is down . Contractor has been dispatched to check at SDH011 and SDH009 to check the issue. [cid:image001.png at 01D622BA.7F4BBDE0] We will keep you posted Regards, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Email-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 37827 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 11451 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 34029 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 2390 bytes Desc: image004.jpg URL: -------------- next part -------------- An embedded message was scrubbed... From: Guerdy Israel Subject: RE: Lost Contact Date: Mon, 4 May 2020 21:50:54 +0000 Size: 252309 URL: From Haiti.Noc at digicelgroup.com Tue May 5 06:55:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 5 May 2020 12:55:16 +0000 Subject: [Rantt] Recall: TenGig Micro wave link OBLEON-HILAIRE down Message-ID: Haiti Noc would like to recall the message, "TenGig Micro wave link OBLEON-HILAIRE down". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Tue May 5 06:55:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 5 May 2020 12:55:37 +0000 Subject: [Rantt] TenGig Micro wave link OBLEON-HILAIRE down In-Reply-To: References: Message-ID: Hello Jithin, A team was informed to reach SDH010 yesterday and until now we don't have any feedback from them and we still have the same alarms as you can see below. See the email in attachment for more information. [cid:image003.png at 01D622BA.BBCCA220] Br, [cid:image004.jpg at 01D30F84.9CF5A3C0] Israel Guerdy NOC Team Unigestion Holding S.A (Digicel Haiti) 151 Angle Ave Jean Paul II & Imp. Duverger Turgeau, Port au Prince, Haiti +5093700 7500| digicelhaiti.com From: Eddy Jean-Baptiste Sent: Monday, May 4, 2020 5:39 PM To: Jithin J Singh ; Frantz Michel Mondesir ; Jean P. Francois ; Haiti Noc ; Gerry Bolante ; Bernard Yacoub ; astrid.argana at tpmanagementsa.com; Nikhil Govind ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran ; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. ; Beatrice Desir Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Francois Boyer ; Jean A. Chery ; Hai_Tech_O&M ; Hai_Tech_RFPO ; Jean Yvelt Marseille ; Hai_Tech_TX ; Hai_Tech_Transmission ; Hai_Warehouseteam Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ho Jithin , Thanks for your quick follow-up . Replacement has been done. However we have some link without management . Need help at SDH010 for troubleshooting From: Jithin J Singh > Sent: Monday, May 4, 2020 4:03 PM To: Frantz Michel Mondesir >; Eddy Jean-Baptiste >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hi All, Please be informed that the LIC board has been replaced at SDH011. Hello Eddy, Please check status of the affected services and let us know if further intervention is needed on this case. Thanks. BR/ Jithin Singh. From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 1:26 PM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Delivered to Arcie Abenuman From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 11:08 AM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ready to be collected From: Eddy Jean-Baptiste > Sent: Monday, May 4, 2020 10:56 AM To: Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Beatrice / WH Team , Kindly Deliver the below material to Talkpool Team Equipment: LIC-X-E10 Product Code: 24-L010-0/BOF Serial Number: J389B10552. From: Jean P. Francois > Sent: Monday, May 4, 2020 4:01 AM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, We have a card failure at SDH011 (LIC-X-E10); it needs to be replaced. BR Jean P. Francois From: Jithin J Singh > Sent: Monday, May 4, 2020 1:25 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, Teams are mobilized for checking the issues at SDH011 and SDH009 as requested. Please arrange access for both sites. The following teams are assigned: * SDH011 - Roldan Consul (+509 3701 0727). ETA is 2:15 AM. * SDH009 - Jean Kelly (+509 3791 5685). ETA 3:00 AM. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, May 4, 2020 1:02 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; Jithin J Singh >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: TenGig Micro wave link OBLEON-HILAIRE down All' Be informed that TenGig Micro wave link HILAIRE-OBBLEON is down . Contractor has been dispatched to check at SDH011 and SDH009 to check the issue. [cid:image001.png at 01D622BA.7F4BBDE0] We will keep you posted Regards, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Email-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 37827 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 11451 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 34029 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 2390 bytes Desc: image004.jpg URL: -------------- next part -------------- An embedded message was scrubbed... From: Guerdy Israel Subject: RE: Lost Contact Date: Mon, 4 May 2020 21:50:54 +0000 Size: 252309 URL: From Haiti.Noc at digicelgroup.com Tue May 5 07:28:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 5 May 2020 13:28:49 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3697:07:02 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 531:25:02 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 282:36:02 Power Generator failure (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More update will be shared as soon as available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 145:25:02 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH digicel doesn't have it available. ETR not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 137:29:02 RBS RBS Fault ( DUG chassis failure) Faulty DUG chassis. Spare has been requested but not collected yet. ETR to be provided INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 22:27:02 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC371479 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 5/4/2020 20:40 12:47:02 RBS RBS Fault (Indeterminate) Team is on site. INC371586 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Digicel 5/4/2020 21:30 11:57:02 RBS RBS Fault (Indeterminate) RBS swapping was performed on site. But the sector S is still affected; team will back to the site on May 5th in the morning. INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 6:07:02 RBS RBS Fault (Indeterminate) No power issue found , TX Team is already dispatched . ETA 10:00 AM INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 4:43:02 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC371761 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 5/5/2020 8:20 1:07:02 Power Generator failure (Indeterminate) Team is informed, ETA: 11:00AM INC371762 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 5/5/2020 8:28 0:59:02 RBS RBS Fault (Indeterminate) Team is Informed, ETA not yet available. INC371765 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 5/5/2020 8:32 0:55:02 RBS RBS Fault (Indeterminate) Team is informed, ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 5 07:46:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 5 May 2020 13:46:18 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 6 8 10 12 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 2 1 0 16 ZTE 9 9 0 0 9 Huawei 11 11 11 1 11 Network 35 22 12 1 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 5 0 1 1 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G+LTE B Digicel 4/29/2020 14:00 139:45:43 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 72:23:43 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No ETR yet. Follow up is still ongoing. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 52:13:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 50:58:43 Power Generator failure (Indeterminate) Team cannot reach the site, because the road is blocked by police officers. INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 12:10 45:35:43 Power Power Failure (Indeterminate) Oil leakage due to Rear/Front seal. Reseal is schedules on May 5th 2020 at 10:30 am. INC371059 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/3/2020 21:08 36:37:43 Fuel Generator failure (Fuel issue) Fuel team is informed 5/4/2020 04 04:27:00PM ETA not provided. INC371166 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/4/2020 4:15 29:30:43 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371092 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Digicel 5/4/2020 6:16 27:29:43 Power Power Failure (Indeterminate) Access issue due to Payment issue. Escalated and Being checked with Site Acquisition INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/4/2020 6:34 27:11:43 Power Generator failure (Indeterminate) Team found illegal connection on site, team is actually on the site waiting the site inspector. INC370942 HDO393 RUE SALOMON_MERGER Sud Ericsson 2G C Talkpool 5/4/2020 8:00 25:45:43 Power Power Failure (Indeterminate) The DC/DC converter is faulty. No spare available as of now. Escalated to Hybrid team. Next update tomorrow 10:00 AM. INC371347 HDS367 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 5/4/2020 11:02 22:43:43 Transmission Transmission (Indeterminate) Spare RAU2 13/14 faulty, spare needed. INC371518 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 5/4/2020 15:30 18:15:43 Power Power Failure (Indeterminate) Water leak cannot be repaired; a genset replacement has been required by TP power team. Follow up is ongoing with concerned team. INC371451 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 5/4/2020 17:03 16:42:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8:10 PM 5/4/2020, Team will be on the site this morning. INC371542 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/4/2020 17:36 16:09:43 Power Power Failure (Indeterminate) Team is on the site for corrective INC371550 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/4/2020 18:04 15:41:43 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371463 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/4/2020 18:48 14:57:43 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371582 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/4/2020 20:40 13:05:43 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/4/2020 20:52 12:53:43 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 11:05:43 Power Power Failure (Indeterminate) Access to the HPU cage issue. Follow-up is ongoing. INC371498 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 5/4/2020 22:48 10:57:43 Power Generator failure (Fuel issue) Fuel team has been informed since( May 5th 2020) at 9:43 am, follow up is already ongoing to recover the site ASAP INC371724 HAIDS230 LA_PORTE Sud ZTE 2G+3G C O&M FUEL 5/5/2020 2:32 7:13:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since( May 5th 2020) at 5:57 am. Team will be on the site in the next hours for the refueling. INC371638 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/5/2020 5:00 4:45:43 Power Power Failure (Indeterminate) Team is still working on site INC371471 HAIGA118 DAME_MARIE_CITY Grande-Anse ZTE 2G+3G B Talkpool 5/5/2020 5:06 4:39:43 Power Power Failure (Indeterminate) Big fuel leak reported on site. TP team was on site but cannot resolve the issue. Team will reach the site this morning to take corrective action. INC371650 HDO419 HAUT_ST_LAURENT_COW Ouest Ericsson 2G+3G A Talkpool 5/5/2020 6:24 3:21:43 Power Power Failure (Indeterminate) Team is working on site INC371647 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/5/2020 6:33 3:12:43 Power Power Failure (Indeterminate) The portable genset is stop for fuel, follow up is ongoing with the concern team INC371746 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 5/5/2020 7:22 2:23:43 Power Power Failure (Indeterminate) Solar site, it will be up with the sun INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 2G+3G D Talkpool 5/5/2020 7:28 2:17:43 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access INC371658 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 5/5/2020 7:52 1:53:43 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h00 AM INC371660 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 5/5/2020 8:04 1:41:43 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h00 AM INC371752 HDO684 HABITATION_HATT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 8:05 1:40:43 Power Generator failure (Indeterminate) Team supposed to be on the site, update is waiting from concerned team. INC371756 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/5/2020 8:09 1:36:43 Fuel Generator failure (Fuel issue) The site is on site out of fuel INC371664 HAIDO187 TRIANO_PEGUY VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 8:17 1:28:43 Power Generator failure (Indeterminate) Team is informed, ETA 10:00AM. INC371767 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/5/2020 8:25 1:20:43 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power however TP has been advised to go to check the site. Feedback is still expected from them INC371772 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 8:52 0:53:43 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC371772 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/5/2020 8:52 0:53:43 Dependent Affected by the power issue at the main site Affected by HDO594 INC371676 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 8:59 0:46:43 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Tue May 5 07:48:30 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Tue, 5 May 2020 13:48:30 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM In-Reply-To: References: Message-ID: Not aware of HDO242, who was informed on Fuel team ? Best Regards, [cid:image001.jpg at 01D622C2.52373D40] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Dadidson Sully On Behalf Of Haiti Noc Sent: Tuesday, May 5, 2020 9:46 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean-Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 09:00 AM Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 6 8 10 12 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 2 1 0 16 ZTE 9 9 0 0 9 Huawei 11 11 11 1 11 Network 35 22 12 1 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 5 0 1 1 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G+LTE B Digicel 4/29/2020 14:00 139:45:43 Power Generator failure (Indeterminate) Site is auto with EDH, no fuel on the E-Power. Site will be recovered with commercial power EDH. INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 72:23:43 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No ETR yet. Follow up is still ongoing. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 52:13:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 50:58:43 Power Generator failure (Indeterminate) Team cannot reach the site, because the road is blocked by police officers. INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/3/2020 12:10 45:35:43 Power Power Failure (Indeterminate) Oil leakage due to Rear/Front seal. Reseal is schedules on May 5th 2020 at 10:30 am. INC371059 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/3/2020 21:08 36:37:43 Fuel Generator failure (Fuel issue) Fuel team is informed 5/4/2020 04 04:27:00PM ETA not provided. INC371166 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/4/2020 4:15 29:30:43 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371092 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Digicel 5/4/2020 6:16 27:29:43 Power Power Failure (Indeterminate) Access issue due to Payment issue. Escalated and Being checked with Site Acquisition INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/4/2020 6:34 27:11:43 Power Generator failure (Indeterminate) Team found illegal connection on site, team is actually on the site waiting the site inspector. INC370942 HDO393 RUE SALOMON_MERGER Sud Ericsson 2G C Talkpool 5/4/2020 8:00 25:45:43 Power Power Failure (Indeterminate) The DC/DC converter is faulty. No spare available as of now. Escalated to Hybrid team. Next update tomorrow 10:00 AM. INC371347 HDS367 LEOGANE_MARCHALE Sud Ericsson 2G C Talkpool 5/4/2020 11:02 22:43:43 Transmission Transmission (Indeterminate) Spare RAU2 13/14 faulty, spare needed. INC371518 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 5/4/2020 15:30 18:15:43 Power Power Failure (Indeterminate) Water leak cannot be repaired; a genset replacement has been required by TP power team. Follow up is ongoing with concerned team. INC371451 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 5/4/2020 17:03 16:42:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8:10 PM 5/4/2020, Team will be on the site this morning. INC371542 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/4/2020 17:36 16:09:43 Power Power Failure (Indeterminate) Team is on the site for corrective INC371550 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/4/2020 18:04 15:41:43 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371463 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/4/2020 18:48 14:57:43 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371582 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/4/2020 20:40 13:05:43 Power Power Failure (Solar System failure) Solar system failed. Site will be up with the sunrise INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/4/2020 20:52 12:53:43 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 11:05:43 Power Power Failure (Indeterminate) Access to the HPU cage issue. Follow-up is ongoing. INC371498 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 5/4/2020 22:48 10:57:43 Power Generator failure (Fuel issue) Fuel team has been informed since( May 5th 2020) at 9:43 am, follow up is already ongoing to recover the site ASAP INC371724 HAIDS230 LA_PORTE Sud ZTE 2G+3G C O&M FUEL 5/5/2020 2:32 7:13:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since( May 5th 2020) at 5:57 am. Team will be on the site in the next hours for the refueling. INC371638 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/5/2020 5:00 4:45:43 Power Power Failure (Indeterminate) Team is still working on site INC371471 HAIGA118 DAME_MARIE_CITY Grande-Anse ZTE 2G+3G B Talkpool 5/5/2020 5:06 4:39:43 Power Power Failure (Indeterminate) Big fuel leak reported on site. TP team was on site but cannot resolve the issue. Team will reach the site this morning to take corrective action. INC371650 HDO419 HAUT_ST_LAURENT_COW Ouest Ericsson 2G+3G A Talkpool 5/5/2020 6:24 3:21:43 Power Power Failure (Indeterminate) Team is working on site INC371647 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/5/2020 6:33 3:12:43 Power Power Failure (Indeterminate) The portable genset is stop for fuel, follow up is ongoing with the concern team INC371746 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 5/5/2020 7:22 2:23:43 Power Power Failure (Indeterminate) Solar site, it will be up with the sun INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 2G+3G D Talkpool 5/5/2020 7:28 2:17:43 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access INC371658 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 5/5/2020 7:52 1:53:43 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h00 AM INC371660 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 5/5/2020 8:04 1:41:43 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h00 AM INC371752 HDO684 HABITATION_HATT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 8:05 1:40:43 Power Generator failure (Indeterminate) Team supposed to be on the site, update is waiting from concerned team. INC371756 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/5/2020 8:09 1:36:43 Fuel Generator failure (Fuel issue) The site is on site out of fuel INC371664 HAIDO187 TRIANO_PEGUY VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 8:17 1:28:43 Power Generator failure (Indeterminate) Team is informed, ETA 10:00AM. INC371767 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/5/2020 8:25 1:20:43 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power however TP has been advised to go to check the site. Feedback is still expected from them INC371772 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 8:52 0:53:43 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC371772 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/5/2020 8:52 0:53:43 Dependent Affected by the power issue at the main site Affected by HDO594 INC371676 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 8:59 0:46:43 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 5 09:27:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 5 May 2020 15:27:26 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 4 7 8 7 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 2 0 0 9 ZTE 8 7 2 0 8 Huawei 9 9 9 2 9 Network 26 18 11 2 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 5 0 0 0 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 74:03:17 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No progress and No ETR yet. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 53:53:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 52:38:17 Power Generator failure (Indeterminate) Team cannot reach the site, because the road is blocked by police officers. Team will try again today. Next update 3:00 PM INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G+LTE C Talkpool 5/3/2020 12:10 47:15:17 Power Power Failure (Indeterminate) Team is working on site INC371059 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/3/2020 21:08 38:17:17 Fuel Generator failure (Fuel issue) Refueling to be done with security escort. Access being organized. Next update 3:00 PM INC371092 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Digicel 5/4/2020 6:16 29:09:17 Power Power Failure (Indeterminate) Access confirmed OK, TP taem is informed. ETR:12:30AM INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/4/2020 6:34 28:51:17 Power Generator failure (Indeterminate) To be checked with the inspector. TP to send someone by 11:20AM INC370942 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G C Talkpool 5/4/2020 8:00 27:25:17 Power Power Failure (Indeterminate) The DC/DC converter is faulty. Escalated to Hybrid team. Next update 3:00 PM. INC371518 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/4/2020 15:30 19:55:17 Power Power Failure (Indeterminate) Engine motor is blocked. Portable genset to be deployed. ETR:3:00 PM INC371451 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 5/4/2020 17:03 18:22:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8:10 PM 5/4/2020, ETR 12hresPM INC371582 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/4/2020 20:40 14:45:17 Power Power Failure (Solar System failure) Solar system failed. A team will check it. Next update 3hPM INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/4/2020 20:52 14:33:17 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy, but Due bad weather in that area, site cannot up now. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 12:45:17 Power Power Failure (Indeterminate) Access to the HPU cage issue. Follow-up is ongoing. INC371498 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/4/2020 22:48 12:37:17 Fuel Generator failure (Fuel issue) Is out of fuel. More details are expected from John's team to action the rescue INC371638 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/5/2020 5:00 6:25:17 Power Generator Failure (Engine Knocking ) Talkpool break down the Genset, New update is expected INC371647 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/5/2020 6:33 4:52:17 Power Power Failure (Indeterminate) The portable genset is stop for fuel, follow up is ongoing with the concern team INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 2G+3G D Talkpool 5/5/2020 7:28 3:57:17 Power Power Failure (Indeterminate) Team is on the site for corrective INC371660 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 5/5/2020 8:04 3:21:17 Power Power Failure (Indeterminate) Due to bad condition of the road, the team requested 30mn more (11h45 AM) INC371756 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/5/2020 8:09 3:16:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 9:10 PM 5/5/2020, ETR 12hresPM INC371665 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 5/5/2020 8:13 3:12:17 Power Power Failure (Indeterminate) Team is informed, ETA: 12:15PM INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 2:36:17 Power Power Failure (Indeterminate) Team is on the site for corrective INC371676 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 8:59 2:26:17 Power Generator failure (Indeterminate) Team is informed, ETA 11:15AM expired more update is expected from team INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Digicel 5/5/2020 9:23 2:02:17 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC371690 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 5/5/2020 9:45 1:40:17 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h30 AM INC371794 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/5/2020 10:12 1:13:17 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h30 PM INC371819 HAIDO006 CARADEUX Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/5/2020 10:50 0:35:17 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Reginald.Girot at digicelgroup.com Tue May 5 09:42:41 2020 From: Reginald.Girot at digicelgroup.com (Reginald Girot) Date: Tue, 5 May 2020 15:42:41 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: Hi Noc Team, Since 9:30 site refueled with 400gal power team requested , Remedy update. INC371451 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 5/4/2020 17:03 18:22:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8:10 PM 5/4/2020, ETR 12hresPM [cid:image002.png at 01D622D2.3E15A210] Regards. RDG From: Dadidson Sully On Behalf Of Haiti Noc Sent: Tuesday, May 5, 2020 11:27 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean-Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 4 7 8 7 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 2 0 0 9 ZTE 8 7 2 0 8 Huawei 9 9 9 2 9 Network 26 18 11 2 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 5 0 0 0 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 74:03:17 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No progress and No ETR yet. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 53:53:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC370827 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/3/2020 6:47 52:38:17 Power Generator failure (Indeterminate) Team cannot reach the site, because the road is blocked by police officers. Team will try again today. Next update 3:00 PM INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G+LTE C Talkpool 5/3/2020 12:10 47:15:17 Power Power Failure (Indeterminate) Team is working on site INC371059 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/3/2020 21:08 38:17:17 Fuel Generator failure (Fuel issue) Refueling to be done with security escort. Access being organized. Next update 3:00 PM INC371092 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Digicel 5/4/2020 6:16 29:09:17 Power Power Failure (Indeterminate) Access confirmed OK, TP taem is informed. ETR:12:30AM INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/4/2020 6:34 28:51:17 Power Generator failure (Indeterminate) To be checked with the inspector. TP to send someone by 11:20AM INC370942 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G C Talkpool 5/4/2020 8:00 27:25:17 Power Power Failure (Indeterminate) The DC/DC converter is faulty. Escalated to Hybrid team. Next update 3:00 PM. INC371518 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/4/2020 15:30 19:55:17 Power Power Failure (Indeterminate) Engine motor is blocked. Portable genset to be deployed. ETR:3:00 PM INC371451 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 5/4/2020 17:03 18:22:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 8:10 PM 5/4/2020, ETR 12hresPM INC371582 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/4/2020 20:40 14:45:17 Power Power Failure (Solar System failure) Solar system failed. A team will check it. Next update 3hPM INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/4/2020 20:52 14:33:17 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy, but Due bad weather in that area, site cannot up now. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 12:45:17 Power Power Failure (Indeterminate) Access to the HPU cage issue. Follow-up is ongoing. INC371498 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/4/2020 22:48 12:37:17 Fuel Generator failure (Fuel issue) Is out of fuel. More details are expected from John's team to action the rescue INC371638 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/5/2020 5:00 6:25:17 Power Generator Failure (Engine Knocking ) Talkpool break down the Genset, New update is expected INC371647 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/5/2020 6:33 4:52:17 Power Power Failure (Indeterminate) The portable genset is stop for fuel, follow up is ongoing with the concern team INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 2G+3G D Talkpool 5/5/2020 7:28 3:57:17 Power Power Failure (Indeterminate) Team is on the site for corrective INC371660 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 5/5/2020 8:04 3:21:17 Power Power Failure (Indeterminate) Due to bad condition of the road, the team requested 30mn more (11h45 AM) INC371756 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/5/2020 8:09 3:16:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 9:10 PM 5/5/2020, ETR 12hresPM INC371665 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 5/5/2020 8:13 3:12:17 Power Power Failure (Indeterminate) Team is informed, ETA: 12:15PM INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 2:36:17 Power Power Failure (Indeterminate) Team is on the site for corrective INC371676 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 8:59 2:26:17 Power Generator failure (Indeterminate) Team is informed, ETA 11:15AM expired more update is expected from team INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Digicel 5/5/2020 9:23 2:02:17 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC371690 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 5/5/2020 9:45 1:40:17 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h30 AM INC371794 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/5/2020 10:12 1:13:17 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h30 PM INC371819 HAIDO006 CARADEUX Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/5/2020 10:50 0:35:17 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 48566 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 5 10:23:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 5 May 2020 16:23:12 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3699:59:48 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 534:17:48 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 285:28:48 Power Generator failure (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More update will be shared as soon as available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 148:17:48 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH digicel doesn't have it available. ETR not yet available INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 140:21:48 RBS RBS Fault ( DUG chassis failure) Faulty DUG chassis. Spare has been requested but not collected yet. ETR to be provided INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 25:19:48 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC371586 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Digicel 5/4/2020 21:30 14:49:48 RBS RBS Fault (Indeterminate) RBS swapping was performed on site. But the sector S is still affected; team will back to the site ASAP INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 8:59:48 RBS RBS Fault (Indeterminate) DUG Faulty, no spare availabe for replacement. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 7:35:48 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/5/2020 8:59 3:20:48 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371801 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/5/2020 10:18 2:01:48 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371823 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/5/2020 11:20 0:59:48 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371915 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 11:40 0:39:48 Power Power Failure (Indeterminate) Solar system failed. Site will be up with solar power Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 5 12:21:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 5 May 2020 18:21:56 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3702:00:36 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 536:18:36 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 287:29:36 Power Generator failure (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More update will be shared as soon as available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 150:18:36 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH digicel doesn't have it available. ETR not yet available INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 27:20:36 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 11:00:36 RBS RBS Fault (Indeterminate) DUG Faulty, no spare available for replacement. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 9:36:36 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC371801 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/5/2020 10:18 4:02:36 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371823 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/5/2020 11:20 3:00:36 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371921 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 5/5/2020 12:40 1:40:36 Transmission Transmission (Indeterminate) Team is informed, ETA not yet available. INC371853 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/5/2020 13:20 1:00:36 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet available. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 5 12:46:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 5 May 2020 18:46:52 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 4 5 9 13 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 2 0 0 15 ZTE 7 6 2 0 7 Huawei 9 9 9 0 9 Network 31 17 11 0 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 7 0 1 5 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 77:23:48 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No progress and No ETR yet. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 57:13:48 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G+LTE C Talkpool 5/3/2020 12:10 50:35:48 Power Power Failure (Indeterminate) Team is working on site INC371059 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/3/2020 21:08 41:37:48 Fuel Generator failure (Fuel issue) Refueling to be done with security escort. Access being organized. Next update 3:00 PM INC371092 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C O&M_Fuel 5/4/2020 6:16 32:29:48 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/5/2020 at 2:17 PM. ETR is expected INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/4/2020 6:34 32:11:48 Power Generator failure (Indeterminate) Team is at the WH for collecting the pump injection, ETR not provided. INC370942 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G C Talkpool 5/4/2020 8:00 30:45:48 Power Power Failure (Indeterminate) The DC/DC converter is faulty. Escalated to Hybrid team. Next update 3:00 PM. INC371518 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/4/2020 15:30 23:15:48 Power Power Failure (Indeterminate) Engine motor is blocked. Portable genset to be deployed. ETR:3:00 PM INC371582 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/4/2020 20:40 18:05:48 Power Power Failure (Solar System failure) Solar system failed. A team will check it. Feedback awaiting from them INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/4/2020 20:52 17:53:48 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy, but Due bad weather in that area, site cannot up now. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 16:05:48 Power Power Failure (Indeterminate) Access to the HPU cage issue. Follow-up is ongoing. INC371498 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/4/2020 22:48 15:57:48 Fuel Generator failure (Fuel issue) Fuel team is on site. INC371638 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/5/2020 5:00 9:45:48 Power Generator Failure (Engine Knocking ) Talkpool break down the Genset, New update is expected INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 2G+3G D Talkpool 5/5/2020 7:28 7:17:48 Power Power Failure (Indeterminate) Team has left the site but the site remains down. They will return on the site INC371665 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C O&M FUEL 5/5/2020 8:13 6:32:48 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/5/2020 at 1:12 PM. ETR is expected INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/5/2020 8:49 5:56:48 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/5/2020 at 12:00 PM. ETR is expected INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Digicel 5/5/2020 9:23 5:22:48 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC371690 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A O&M_Fuel 5/5/2020 9:45 5:00:48 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/05/2020 at 12:05 PM. Follow up is ongoing INC371912 HDO609 RUE_LUDOVIC_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/5/2020 11:01 3:44:48 Power Generator failure (Indeterminate) Team is working on site. INC371914 HDN235 FERRIER Nord-Est Ericsson 2G D Talkpool 5/5/2020 11:32 3:13:48 Power Power Failure (Indeterminate) Team is on the site for corrective INC371914 HDN233 TERRE_BATTE Nord-Est Ericsson 2G D Talkpool 5/5/2020 11:32 3:13:48 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN235 INC371914 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/5/2020 11:32 3:13:48 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN235 INC371914 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/5/2020 11:32 3:13:48 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN235 INC371914 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 11:32 3:13:48 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN235 INC371843 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 5/5/2020 12:24 2:21:48 Transmission Transmission (Indeterminate) Power team was on the site and confirmed the issue related to TX. They have been informed. ETA: Not yet available INC371843 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/5/2020 12:24 2:21:48 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC154 INC371927 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 12:58 1:47:48 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC371781 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 13:15 1:30:48 Power Generator failure (Indeterminate) Team is informed, ETA 02:45PM INC371865 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 5/5/2020 13:48 0:57:48 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC371865 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 5/5/2020 13:48 0:57:48 Power Affected by the power issue at the main site The site will be back in service once the issue solved at HDC016 INC371874 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/5/2020 14:21 0:24:48 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Tue May 5 12:55:41 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Tue, 5 May 2020 18:55:41 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM In-Reply-To: References: Message-ID: HDS143: TALKPOOL HAVE TO MANAGE SITE HDO578: TEAM ON SITE HGA125: ACCESS CONFIRMED LAST 30 MINS, AWAITING ETA HDO617: FUELED AND REPORTED UP HDS128: REPORTED DOWN WITH FMS SHOWING 43% FUEL ON SITE. TALKPOOL INTERVENTION REQUIRED HDS289: BEEN IN MANUAL MODE SONCE LAST YEAR, NO VISIT CARRIED OUT BY TALKPPOLL AS PER THEIR HYBRID TRACKER. TALKPOOL INTERVENTION REQUIRED. HDO328: SITE IS FUELED. POWER TEAM REQUIRED AS PER NEEKSON PIERRE Best Regards, [cid:image002.jpg at 01D622ED.36C37120] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Dadidson Sully On Behalf Of Haiti Noc Sent: Tuesday, May 5, 2020 2:47 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean-Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 02:00 PM Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 4 5 9 13 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 2 0 0 15 ZTE 7 6 2 0 7 Huawei 9 9 9 0 9 Network 31 17 11 0 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 7 0 1 5 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 77:23:48 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No progress and No ETR yet. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 57:13:48 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G+LTE C Talkpool 5/3/2020 12:10 50:35:48 Power Power Failure (Indeterminate) Team is working on site INC371059 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/3/2020 21:08 41:37:48 Fuel Generator failure (Fuel issue) Refueling to be done with security escort. Access being organized. Next update 3:00 PM INC371092 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C O&M_Fuel 5/4/2020 6:16 32:29:48 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/5/2020 at 2:17 PM. ETR is expected INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/4/2020 6:34 32:11:48 Power Generator failure (Indeterminate) Team is at the WH for collecting the pump injection, ETR not provided. INC370942 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G C Talkpool 5/4/2020 8:00 30:45:48 Power Power Failure (Indeterminate) The DC/DC converter is faulty. Escalated to Hybrid team. Next update 3:00 PM. INC371518 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/4/2020 15:30 23:15:48 Power Power Failure (Indeterminate) Engine motor is blocked. Portable genset to be deployed. ETR:3:00 PM INC371582 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/4/2020 20:40 18:05:48 Power Power Failure (Solar System failure) Solar system failed. A team will check it. Feedback awaiting from them INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/4/2020 20:52 17:53:48 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy, but Due bad weather in that area, site cannot up now. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 16:05:48 Power Power Failure (Indeterminate) Access to the HPU cage issue. Follow-up is ongoing. INC371498 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/4/2020 22:48 15:57:48 Fuel Generator failure (Fuel issue) Fuel team is on site. INC371638 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/5/2020 5:00 9:45:48 Power Generator Failure (Engine Knocking ) Talkpool break down the Genset, New update is expected INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 2G+3G D Talkpool 5/5/2020 7:28 7:17:48 Power Power Failure (Indeterminate) Team has left the site but the site remains down. They will return on the site INC371665 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C O&M FUEL 5/5/2020 8:13 6:32:48 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/5/2020 at 1:12 PM. ETR is expected INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/5/2020 8:49 5:56:48 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/5/2020 at 12:00 PM. ETR is expected INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Digicel 5/5/2020 9:23 5:22:48 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC371690 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A O&M_Fuel 5/5/2020 9:45 5:00:48 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/05/2020 at 12:05 PM. Follow up is ongoing INC371912 HDO609 RUE_LUDOVIC_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/5/2020 11:01 3:44:48 Power Generator failure (Indeterminate) Team is working on site. INC371914 HDN235 FERRIER Nord-Est Ericsson 2G D Talkpool 5/5/2020 11:32 3:13:48 Power Power Failure (Indeterminate) Team is on the site for corrective INC371914 HDN233 TERRE_BATTE Nord-Est Ericsson 2G D Talkpool 5/5/2020 11:32 3:13:48 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN235 INC371914 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/5/2020 11:32 3:13:48 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN235 INC371914 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/5/2020 11:32 3:13:48 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN235 INC371914 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 11:32 3:13:48 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN235 INC371843 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 5/5/2020 12:24 2:21:48 Transmission Transmission (Indeterminate) Power team was on the site and confirmed the issue related to TX. They have been informed. ETA: Not yet available INC371843 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/5/2020 12:24 2:21:48 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC154 INC371927 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 12:58 1:47:48 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC371781 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 13:15 1:30:48 Power Generator failure (Indeterminate) Team is informed, ETA 02:45PM INC371865 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 5/5/2020 13:48 0:57:48 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC371865 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 5/5/2020 13:48 0:57:48 Power Affected by the power issue at the main site The site will be back in service once the issue solved at HDC016 INC371874 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/5/2020 14:21 0:24:48 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 5 14:24:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 5 May 2020 20:24:25 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 5 6 9 9 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 2 0 0 12 ZTE 7 6 2 0 7 Huawei 10 10 10 0 10 Network 29 18 12 0 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 4 0 2 3 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 79:00:21 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No progress and No ETR yet. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 58:50:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G+LTE C Talkpool 5/3/2020 12:10 52:12:21 Power Power Failure (Indeterminate) Team is working on site INC371092 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C O&M FUEL 5/4/2020 6:16 34:06:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/5/2020 at 2:18 PM. ETR is expected INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/4/2020 6:34 33:48:21 Power Generator failure (Indeterminate) Team is at the WH for collecting the pump injection, ETR not provided. INC370942 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G C Talkpool 5/4/2020 8:00 32:22:21 Power Power Failure (Indeterminate) The DC/DC converter is faulty. Escalated to Hybrid team. Next update as soon as possible. INC371518 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/4/2020 15:30 24:52:21 Power Power Failure (Indeterminate) Engine motor is blocked. Portable genset to be deployed. ETR:3:00 PM, expired, New ETA: 5:30PM INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 17:42:21 Power Power Failure (Indeterminate) Access to the HPU cage issue. Follow-up is ongoing. INC371498 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 22:48 17:34:21 Power Generator failure (Indeterminate) Site remains down after refueling, ETA not yet provided. INC371638 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/5/2020 5:00 11:22:21 Power Generator Failure (Engine Knocking ) Talkpool break down the Genset, New update is expected INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 2G+3G D Talkpool 5/5/2020 7:28 8:54:21 Power Power Failure (Indeterminate) Team has left the site but the site remains down. They will return on the site. ETA: Not yet available INC371665 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C O&M FUEL 5/5/2020 8:13 8:09:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/5/2020 at 1:12 PM. ETR is expected INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/5/2020 8:49 7:33:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/5/2020 at 12:00 PM. ETR is expected INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Digicel 5/5/2020 9:23 6:59:21 Power Generator failure (Indeterminate) Site repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC371690 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 5/5/2020 9:45 6:37:21 Power Generator failure (Indeterminate) Fuel has been added but the site remains down. Power team has informed to send a team to check it INC371912 HDO609 RUE_LUDOVIC_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/5/2020 11:01 5:21:21 Power Generator failure (Indeterminate) Anew team will reach the site, ETA 4:20PM INC371843 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 5/5/2020 12:24 3:58:21 Transmission Transmission (Indeterminate) Power team was on the site and confirmed the issue related to TX. They have been informed. ETA: 4h30 PM INC371843 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/5/2020 12:24 3:58:21 Dependent Affected by the TX issue at the main site The site will be back in service once the issue solved at HDC154 INC371927 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 12:58 3:24:21 Power Generator failure (Indeterminate) Team cannot reach the site due to unsafe area. INC371781 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 13:15 3:07:21 Power Generator failure (Indeterminate) Team is on site waiting for access. INC371864 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 13:42 2:40:21 Power Generator failure (Indeterminate) Team is informed, ETA 4:20PM INC371865 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 5/5/2020 13:48 2:34:21 Transmission Transmission (Indeterminate) Power team was on the site and confirmed the issue related to TX. They have been informed. ETA: Not yet available INC371865 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 5/5/2020 13:48 2:34:21 Dependent Affected by the TX issue at the main site The site will be back in service once the issue solved at HDC016 INC371949 HDN233 TERRE_BATTE Nord-Est Ericsson 2G D Talkpool 5/5/2020 14:44 1:38:21 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 4h30 PM INC371949 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 14:44 1:38:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN233 INC371886 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 15:02 1:20:21 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC371889 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/5/2020 15:28 0:54:21 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 6h00 PM INC371967 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 5/5/2020 15:32 0:50:21 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC371891 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/5/2020 15:33 0:49:21 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 7h35 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 5 16:46:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 5 May 2020 22:46:51 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3706:25:46 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 540:43:46 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 291:54:46 Power Generator failure (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More update will be shared as soon as available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 154:43:46 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH digicel doesn't have it available. ETR not yet available INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 31:45:46 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 14:01:46 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC371801 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/5/2020 10:18 8:27:46 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371823 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/5/2020 11:20 7:25:46 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/5/2020 15:42 3:03:46 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC372016 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 17:20 1:25:46 Power Power Failure (Indeterminate) Solar system failed. Site will be up with solar power INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/5/2020 17:37 1:08:46 Power Power Failure (Solar System failure) Solar site, Sector will be up once batteries are fully charged Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 5 17:25:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 5 May 2020 23:25:59 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 05th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 05th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 81:52:52 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No progress and No ETR yet. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 61:42:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/4/2020 6:34 36:40:52 Power Generator failure (Indeterminate) TP can't provide any update. INC371518 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/4/2020 15:30 27:44:52 Power Power Failure (Indeterminate) Engine motor is blocked. Portable genset to be deployed. ETR:3:00 PM, expired, New ETA: 5:30PM INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 20:34:52 Power Power Failure (Indeterminate) Access to the HPU cage issue. Follow-up is ongoing. INC371498 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 22:48 20:26:52 Power Generator failure (Indeterminate) Site remains down after refueling, ETA not yet provided. INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 2G+3G D Talkpool 5/5/2020 7:28 11:46:52 Power Power Failure (Indeterminate) Team is on the site for corrective INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/5/2020 8:49 10:25:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/5/2020 at 12:00 PM. ETR is expected INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Digicel 5/5/2020 9:23 9:51:52 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC371781 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/5/2020 13:15 5:59:52 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/5/2020/ 05:34PM ETR to be provided. INC371865 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 5/5/2020 13:48 5:26:52 Transmission Transmission (Indeterminate) Team is on the site for corrective INC371865 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 5/5/2020 13:48 5:26:52 Transmission Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDC016 INC371889 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/5/2020 15:28 3:46:52 Transmission Transmission (Indeterminate) Power team was on the site but no power issue found. TX team has been informed. ETA: Not yet available INC371891 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/5/2020 15:33 3:41:52 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 7h35 PM INC371977 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 16:11 3:03:52 Power Generator failure (Indeterminate) Battery starter issue ETA:7:20PM INC371857 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 2:18:52 Power Generator failure (Indeterminate) Watchman has been prevented by local peoples to add fuel to the backup genset, follow up is ongoing by TP INC371990 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 2:10:52 Power Power Failure (Indeterminate) Team will go to the site after fixing the issue on HGA156, is expected INC372022 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 5/5/2020 17:34 1:40:52 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 7h45 PM INC372022 HDC157 FOND_IBO Artibonite Ericsson 2G D Talkpool 5/5/2020 17:34 1:40:52 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC169 INC372022 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/5/2020 17:34 1:40:52 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC169 INC372025 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/5/2020 17:36 1:38:52 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC372028 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 17:42 1:32:52 Power Generator failure (Indeterminate) Team is informed, ETA 07:30PM INC372028 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 17:42 1:32:52 Dependent Affected by the power issue at the main site Affected by HDO293 INC372105 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 17:49 1:25:52 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC372103 HAIDO131 MEYOTTE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/5/2020 17:49 1:25:52 Power Generator failure (Indeterminate) Team is informed, ETA 07:30PM INC371899 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/5/2020 17:56 1:18:52 Power Generator failure (Indeterminate) Battery starter issue, Follow up is ongoing, ETA 07:30PM INC372042 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 5/5/2020 18:24 0:50:52 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3706:54:52 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 541:12:52 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 292:23:52 Power Generator failure (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More update will be shared as soon as available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 155:12:52 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH digicel doesn't have it available. ETR not yet available INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 32:14:52 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 14:30:52 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC371801 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/5/2020 10:18 8:56:52 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371823 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/5/2020 11:20 7:54:52 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/5/2020 15:42 3:32:52 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC372016 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 17:20 1:54:52 Power Power Failure (Indeterminate) Solar system failed. Site will be up with solar power INC372025 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/5/2020 17:36 1:38:52 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet available. INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/5/2020 17:37 1:37:52 Power Power Failure (Solar System failure) Solar site, Sector will be up once batteries are fully charged Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC371610 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G A Talkpool 5/5/2020 0:33 5/5/2020 7:55 7:22:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Dc low voltage, battery cable maladjusted. OK Battery cable is adjusted cable and restarted INC371743 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G A Talkpool 5/5/2020 6:44 5/5/2020 7:55 1:11:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site back by itself, feedback is expected from team INC371650 HDO419 HAUT_ST_LAURENT_COW Ouest Ericsson 2G+3G A Talkpool 5/5/2020 6:24 5/5/2020 10:40 4:16:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) High temp, radiator faulty. Need to be justified 1 gal coolant added, 1 gal oil are added and restarted INC371746 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 5/5/2020 7:22 5/5/2020 10:54 3:32:00 4:00:00 Compliant Power Power Failure (Indeterminate) System solar failure OK it is up with the sun INC371724 HAIDS230 LA_PORTE Sud ZTE 2G+3G C O&M FUEL 5/5/2020 2:32 5/5/2020 11:00 8:28:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay Fuel added and genset restarted INC371638 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/5/2020 5:00 5/5/2020 11:00 6:00:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Engine Broken Need to be justified A portable genset has been installed on site is up. INC371471 HAIGA118 DAME_MARIE_CITY Grande-Anse ZTE 2G+3G B Talkpool 5/5/2020 5:06 5/5/2020 11:00 5:54:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC371647 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/5/2020 6:33 5/5/2020 12:00 5:27:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay Fuel added and genset restarted INC371761 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 5/5/2020 8:20 5/5/2020 16:00 7:40:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) High temp, radiator faulty. Need to be justified 1 gal coolant added and restarted with another battery INC371665 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C O&M FUEL 5/5/2020 8:13 5/5/2020 16:00 7:47:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay Fuel added and genset restarted INC371832 HAIDS230 LA_PORTE Sud ZTE 2G+3G C Talkpool 5/5/2020 11:44 5/5/2020 15:44 4:00:00 4:00:00 Compliant Power Generator failure (Fuel issue) Fuel tank was empty OK Fuel added and genset restarted INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/4/2020 20:52 5/5/2020 15:44 18:52:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Indeterminate OK RCA and resolution details still pending from the contractor INC371092 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 6:16 5/5/2020 17:30 35:14:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Battery starter faulty Need to be justified After refueling, team power bleed and restart with another battery. INC371638 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/5/2020 5:00 5/5/2020 17:30 12:30:00 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) Engine Broken Need to be justified A portable genset has been installed on site is up, confirmed by Even INC370973 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G+LTE C Talkpool 5/3/2020 12:10 5/5/2020 18:30 54:20:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Indeterminate Need to be justified front seal repaired, creeping cleaned, 1/2 gal oil and restart with another battery INC370942 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G C Talkpool 5/4/2020 8:00 5/5/2020 18:30 34:30:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC371583 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/4/2020 21:08 5/5/2020 6:48 9:40:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back with sunshine INC371624 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/5/2020 2:40 5/5/2020 8:12 5:32:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back with sunshine INC371733 HDN329 PARC CARACOL III Nord-Est Ericsson 2G C Talkpool 5/5/2020 5:57 5/5/2020 7:49 1:52:00 4:00:00 Compliant Power Power Failure (Indeterminate) Power failure OK The site is back in service with the power source at CARACOL INC371733 HDN327 PARC CARACOL Nord-Est Ericsson 2G+3G C Talkpool 5/5/2020 5:57 5/5/2020 7:49 1:52:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN329 OK The site is back in service once the power issue solved at HDN329 INC371733 HDN328 PARC CARACOL II Nord-Est Ericsson 2G+3G D Talkpool 5/5/2020 5:57 5/5/2020 7:49 1:52:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN329 OK The site is back in service once the power issue solved at HDN329 INC371149 HDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/4/2020 0:18 5/5/2020 8:23 32:05:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset Need to be justified 1 gallon of oil added then genset restarted INC371593 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/4/2020 22:24 5/5/2020 9:15 10:51:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back with sunshine INC371593 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/4/2020 22:24 5/5/2020 9:15 10:51:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC360 Cascaded The site is back in service once the power issue solved at HDC360 INC371622 HDC279 RAC_ORANGE Artibonite Ericsson 2G D Talkpool 5/5/2020 2:16 5/5/2020 10:01 7:45:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) Starter battery failure Need to be justified The genset has been started with another battery INC371622 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 5/5/2020 2:16 5/5/2020 10:01 7:45:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC279 Cascaded The site is back in service once the power issue solved at HDC279 INC371635 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 5/5/2020 3:52 5/5/2020 8:54 5:02:00 4:00:00 Not Compliant Power Generator failure (Fan belt failure) High temperature due to fan belt failure Need to be justified The faulty fan belt has been replaced then 1 gallon of oil added INC371635 HDN108 DESGRANGES Nord-Ouest Ericsson 2G+3G A Talkpool 5/5/2020 3:52 5/5/2020 8:54 5:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN125 Cascaded The site is back in service once the power issue solved at HDN125 INC371651 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/5/2020 7:04 5/5/2020 7:42 0:38:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK No intervention has been performed on it INC370774 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/2/2020 21:20 5/5/2020 8:43 59:23:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back with sunshine INC371430 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/4/2020 15:20 5/5/2020 8:36 17:16:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back with sunshine INC371572 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/4/2020 19:36 5/5/2020 9:12 13:36:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back with sunshine INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/4/2020 23:46 5/5/2020 9:24 9:38:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back with sunshine INC371548 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 5/4/2020 17:49 5/5/2020 10:41 16:52:00 4:00:00 Not Compliant RBS RBS Fault (Breaker tripped) Breaker tripped inside the Huawei cabinet Need to be justified The breaker has been reset INC371548 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 5/4/2020 17:49 5/5/2020 10:41 16:52:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC016 Cascaded The site is back in service once the power issue solved at HDC016 INC371612 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B O&M_Fuel 5/4/2020 23:44 5/5/2020 9:37 9:53:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC371612 HDC331 DAMIER JESSE Artibonite Ericsson 2G D O&M_Fuel 5/5/2020 3:16 5/5/2020 9:37 6:21:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDC280 Cascaded The site is back in service once the power issue solved at HDC280 INC371166 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/4/2020 4:15 5/5/2020 10:14 29:59:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back with sunshine INC371463 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/4/2020 18:48 5/5/2020 10:23 15:35:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back with sunshine INC371542 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/4/2020 17:36 5/5/2020 10:37 17:01:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Inverter breaker tripped Need to be justified The breaker has been reset INC371658 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 5/5/2020 7:52 5/5/2020 11:34 3:42:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset OK 1 gallon of oil added then genset restarted INC371550 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/4/2020 18:04 5/5/2020 11:41 17:37:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back with sunshine INC371692 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/5/2020 9:36 5/5/2020 12:32 2:56:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK No intervention has been performed on it INC371794 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/5/2020 10:12 5/5/2020 12:41 2:29:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK No intervention has been performed on it INC371660 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 5/5/2020 8:04 5/5/2020 13:59 5:55:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Battery starter faulty Need to be justified The genset has been started with another battery INC371582 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/4/2020 20:40 5/5/2020 14:23 17:43:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back with sunshine INC371914 HDN235 FERRIER Nord-Est Ericsson 2G D Talkpool 5/5/2020 11:32 5/5/2020 14:48 3:16:00 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed alarm due to lack of fuel OK The fuel filter has been washed then the genset restarted INC371914 HDN233 TERRE_BATTE Nord-Est Ericsson 2G D Talkpool 5/5/2020 11:32 5/5/2020 14:48 3:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN235 OK The site is back in service once the issue solved at HDN235 INC371914 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/5/2020 11:32 5/5/2020 14:48 3:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN235 OK The site is back in service once the issue solved at HDN235 INC371914 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/5/2020 11:32 5/5/2020 14:48 3:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN235 OK The site is back in service once the issue solved at HDN235 INC371914 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 11:32 5/5/2020 14:48 3:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN235 OK The site is back in service once the issue solved at HDN235 INC371582 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/4/2020 20:40 5/5/2020 14:52 18:12:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back with sunshine INC371923 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 2G+3G B Talkpool 5/5/2020 12:50 5/5/2020 14:51 2:01:00 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed alarm on the working genset OK Last feedback expected from field team INC371923 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 5/5/2020 12:50 5/5/2020 14:51 2:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 OK The site is back in service once the issue solved at HDN207 INC371923 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 5/5/2020 12:50 5/5/2020 14:51 2:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 OK The site is back in service once the issue solved at HDN207 INC371923 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 5/5/2020 12:50 5/5/2020 14:51 2:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 OK The site is back in service once the issue solved at HDN207 INC371923 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 5/5/2020 12:50 5/5/2020 14:51 2:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 OK The site is back in service once the issue solved at HDN207 INC371690 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A O&M_Fuel 5/5/2020 9:45 5/5/2020 17:12 7:27:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Need to be justified Fuel added and power team was on the site to restart the genset INC371967 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 5/5/2020 15:32 5/5/2020 17:16 1:44:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Last feedback expected from field team INC371843 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 5/5/2020 12:24 5/5/2020 16:43 4:19:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Last feedback expected from field team INC371949 HDN233 TERRE_BATTE Nord-Est Ericsson 2G D Talkpool 5/5/2020 14:44 5/5/2020 16:37 1:53:00 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed alarm due to fuel filter dirty OK The fuel filter has been replaced, GM performed then the genset restarted INC371949 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 14:44 5/5/2020 16:37 1:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN233 OK The site is back in service once the issue solved at HDN233 INC372012 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/5/2020 17:00 5/5/2020 17:56 0:56:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Last feedback expected from field team INC371531 HDO641 NAZON_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 16:27 5/5/2020 7:40 15:13:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Under voltage due to hose fuel priming pump incorrect adjustment. Team adjusted it. INC371710 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 23:58 5/5/2020 7:45 7:47:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Need to be justified Portable genset has been refueled with 8 gals of fuel. INC371632 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 3:34 5/5/2020 7:58 4:24:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Genset breaker trippped Need to be justified Breaker trip due to under speed after refueling. Team blade the priming pump manually and restart. INC371659 HDO444 GALETTE DROUILLARD Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 8:00 5/5/2020 8:40 0:40:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA is expected from team INC371772 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 8:52 5/5/2020 10:11 1:19:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Any fault found, RCA is expected from team INC371772 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/5/2020 8:52 5/5/2020 10:11 1:19:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO594 Cascaded Site back on air with the main site. INC371664 HAIDO187 TRIANO_PEGUY VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 8:17 5/5/2020 10:41 2:24:00 4:00:00 Compliant Power Generator failure (Low Voltage) DC low voltage OK DC Low voltage to engine. Team reset the alarm and turn on breaker INC371451 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/4/2020 17:03 5/5/2020 1:00 7:57:00 4:00:00 Not Compliant Power Generator Failure (Under speed) Under speed alarm Need to be justified Under speed due low fuel level. After refueling, power team blade and restart INC371451 HAIDO007 TABARRE_27 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 11:05 5/5/2020 13:00 1:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO164 Cascaded Site back on air with the main site. INC371451 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 11:05 5/5/2020 13:00 1:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO164 Cascaded Site back on air with the main site. INC371451 HAIDO005 AIRPORT_IND_PARK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 11:05 5/5/2020 13:00 1:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO164 Cascaded Site back on air with the main site. INC371756 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/5/2020 8:09 5/5/2020 13:45 5:36:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay fuel added , and team restarted the genset INC371819 HAIDO006 CARADEUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 10:50 5/5/2020 13:47 2:57:00 4:00:00 Compliant Power Generator Failure (Under speed) Under speed alarm Need to be justified G2 Under speed due to hose fuel cut affected with rust. Team stopped the leak and started G1. INC371676 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 8:59 5/5/2020 14:13 5:14:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature Need to be justified 1 gals of coolant and 1/2 gal of oil added. INC371059 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/3/2020 21:08 5/5/2020 15:35 42:27:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay fuel added , and team restarted the genset INC371912 HDO609 RUE_LUDOVIC_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/5/2020 11:01 5/5/2020 17:45 6:44:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Speed sensor alarm Need to be justified Speed sensor alarm due to magnetic pickup dis-adjusted. Team fixed it and restart Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC371765 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 5/5/2020 8:32 5/5/2020 11:00 2:28:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate. Need to be justified Fault cleared by itself INC371586 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Digicel 5/4/2020 21:30 5/5/2020 16:00 18:30:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC371396 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 5/4/2020 14:08 5/5/2020 12:01 21:53:00 4:00:00 Not Compliant RBS RBS Fault (DXU Failure) DXU was in local mode OK DXU has been reset INC371479 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 5/4/2020 20:40 5/5/2020 15:33 18:53:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) indeterminate Spare RCA and resolution are expected from team INC369221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 4/29/2020 15:58 5/5/2020 16:03 144:05:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) DUG Chassis Faulty Spare we just replaced the spare (DUG Chassis) INC371853 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/5/2020 13:20 5/5/2020 16:45 3:25:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) indeterminate OK Alarm cleared by itself INC371921 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 5/5/2020 12:40 5/5/2020 17:14 4:34:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) indeterminate Need to be justified RCA and resolution are expected from team INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 5/5/2020 17:40 14:20:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) indeterminate OK RCA and resolution are expected from team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 5 19:32:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 6 May 2020 01:32:07 +0000 Subject: [Rantt] NOC hourly report at 09:00 PM Message-ID: Hello All, Received the NOC hourly report done at 09:00 PM Sites off air by Class Class A B C D Total Total 5 4 6 9 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 2 1 0 12 ZTE 6 6 2 0 6 Huawei 6 6 6 1 6 Network 24 14 9 1 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 2 0 2 0 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 84:08:40 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No progress and No ETR yet. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 63:58:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/4/2020 6:34 38:56:40 Power Generator failure (Indeterminate) TP can't provide any update. INC371347 HDS367 PONT JOUX Sud Ericsson 2G C Talkpool 5/4/2020 11:02 34:28:40 Transmission Transmission (Indeterminate) Faulty RAU at the site. Spare is being, new update is expected INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 22:50:40 Power Power Failure (Indeterminate) Access to the HPU cage issue. Follow-up is ongoing. INC371498 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 22:48 22:42:40 Power Generator failure (Indeterminate) Site remains down after refueling, ETA not yet provided. INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 2G+3G D Talkpool 5/5/2020 7:28 14:02:40 Power Power Failure (Indeterminate) Team is on the site for corrective INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/5/2020 8:49 12:41:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/5/2020 at 12:00 PM. ETR is expected INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 9:23 12:07:40 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC371889 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/5/2020 15:28 6:02:40 Transmission Transmission (Indeterminate) TX Team is on site waiting for access. Follow up is ongoing INC371891 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/5/2020 15:33 5:57:40 Power Power Failure (Indeterminate) Team is on the way . ETA: 9h30 PM INC371857 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 4:34:40 Power Generator failure (Indeterminate) Watchman has been prevented by local peoples to add fuel to the backup genset, follow up is ongoing by TP INC371990 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 4:26:40 Power Power Failure (Indeterminate) Team will go to the site after fixing the issue on HGA156. ETA is still expected from TP. INC372025 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/5/2020 17:36 3:54:40 Power Power Failure (Solar System failure) Site will be back up with solar energy INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/5/2020 17:37 3:53:40 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the area. Site will be up once batteries are fully charged. INC372042 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 5/5/2020 18:24 3:06:40 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372116 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/5/2020 19:52 1:38:40 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372117 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/5/2020 20:08 1:22:40 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372125 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/5/2020 20:14 1:16:40 Power Power Failure (Indeterminate) The portable genset is out of fuel. Follow-up is ongoing to for the refueling. INC372126 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 5/5/2020 20:17 1:13:40 Power Power Failure (Indeterminate) Team is already dispatched . ETA :11h30 PM INC372130 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/5/2020 20:25 1:05:40 Power Generator failure (Indeterminate) Team has been informed , 10:20 PM INC372131 HDO510 CLERCINE 22 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/5/2020 20:36 0:54:40 Power Generator failure (Indeterminate) Team has been informed , 10:20 PM INC372066 HDS322 CAS JACQUES/MARIGOT Sud-Est Ericsson 2G D Talkpool 5/5/2020 20:44 0:46:40 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC372137 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 5/5/2020 20:53 0:37:40 Power Power Failure (Indeterminate) Team is already informed . ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 5 19:37:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 6 May 2020 01:37:25 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3709:16:48 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 543:34:48 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 294:45:48 Power Generator failure (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More update will be shared as soon as available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 157:34:48 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH Digicel doesn't have it available. ETR not yet available INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 34:36:48 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC371543 HDS306 SEGUIN Sud-Est Ericsson 2G A Talkpool 5/4/2020 17:24 28:12:48 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 18:16:48 RBS RBS Fault (DUG Failure) Faulty DUG. Spare has been requested, but not available yet. ETR is expected from them INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 16:52:48 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 5/5/2020 7:28 14:08:48 RBS RBS Fault (BFU Failure) Faulty BFU. Spare has been requested, but not available yet. ETR is expected from them INC371801 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/5/2020 10:18 11:18:48 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371823 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/5/2020 11:20 10:16:48 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/5/2020 15:42 5:54:48 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC372016 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 17:20 4:16:48 Power Power Failure (Indeterminate) Solar system failed. Site will be up with solar power Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 5 20:33:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 6 May 2020 02:33:17 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 4 6 6 8 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 2 1 0 11 ZTE 6 6 2 0 6 Huawei 7 7 7 1 7 Network 24 15 10 1 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 2 0 3 0 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 85:10:14 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No progress and No ETR yet. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 65:00:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Digicel 5/4/2020 6:34 39:58:14 Power Generator failure (Indeterminate) Illegal connection reported, case is under Site Acquisition. INC371347 HDS367 PONT JOUX Sud Ericsson 2G C Talkpool 5/4/2020 11:02 35:30:14 Transmission Transmission (Indeterminate) Faulty RAU at the site. Spare is in transit and expect to reach the region tomorrow at 09H00 AM INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 23:52:14 Power Power Failure (Indeterminate) Access to the HPU cage issue. Follow-up is ongoing. INC371498 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 22:48 23:44:14 Power Generator failure (Indeterminate) Fuel added , follow up is ongoing by Power team to restore the site INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 2G+3G D Talkpool 5/5/2020 7:28 15:04:14 RBS RBS Fault (BFU Failure) Faulty BFU . Replacement is expected to be done by tomorrow . INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/5/2020 8:49 13:43:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/5/2020 at 12:00 PM. ETR is expected INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 9:23 13:09:14 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC371889 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/5/2020 15:28 7:04:14 Transmission Transmission (NPU Failure) Faulty NPU .Replacement is expected to be done by tomorrow . INC371891 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/5/2020 15:33 6:59:14 Power Power Failure (Indeterminate) Team is on site working INC371857 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 5:36:14 Power Generator failure (Indeterminate) Watchman has been prevented by local peoples to add fuel to the backup genset, waiting for next update INC371990 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 5:28:14 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC372025 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/5/2020 17:36 4:56:14 Power Power Failure (Solar System failure) Site will be back up with solar energy INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/5/2020 17:37 4:55:14 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the area. Site will be up once batteries are fully charged. INC372042 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 5/5/2020 18:24 4:08:14 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372116 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/5/2020 19:52 2:40:14 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372117 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/5/2020 20:08 2:24:14 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372125 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/5/2020 20:14 2:18:14 Power Power Failure (Indeterminate) The portable genset is out of fuel. Follow-up is ongoing to for the refueling. INC372126 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 5/5/2020 20:17 2:15:14 Power Power Failure (Indeterminate) Team is already dispatched . ETA :11h30 PM INC372130 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/5/2020 20:25 2:07:14 Power Generator failure (Indeterminate) Team has been informed , 10:20 PM INC372131 HDO510 CLERCINE 22 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/5/2020 20:36 1:56:14 Power Generator failure (Indeterminate) Team has been informed , 10:20 PM INC372137 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 5/5/2020 20:53 1:39:14 Power Power Failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area . INC372061 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 21:47 0:45:14 Power Generator failure (Indeterminate) Site located in a red zone, team cannot reach it on night time Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 5 22:21:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 6 May 2020 04:21:17 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3712:00:53 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 546:18:53 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 297:29:53 Power Generator failure (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More update will be shared as soon as available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 160:18:53 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH Digicel doesn't have it available. ETR not yet available INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 37:20:53 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 21:00:53 RBS RBS Fault (DUG Failure) Faulty DUG. Spare has been requested, but not available yet. ETR is expected from them INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 19:36:53 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 5/5/2020 7:28 16:52:53 RBS RBS Fault (BFU Failure) Faulty BFU. Spare has been requested, but not available yet. ETR is expected from them INC371801 HDC332 TI FOND Centre Ericsson 2G B Talkpool 5/5/2020 10:18 14:02:53 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371823 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/5/2020 11:20 13:00:53 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/5/2020 15:42 8:38:53 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC372016 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 17:20 7:00:53 Power Power Failure (Indeterminate) Solar system failed. Site will be up with solar power Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 5 22:33:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 6 May 2020 04:33:12 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 7 8 8 11 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 5 1 0 18 ZTE 7 7 2 0 7 Huawei 9 9 9 1 9 Network 31 21 12 1 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 2 0 3 5 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 87:09:26 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No progress and No ETR yet. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 66:59:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371347 HDS367 PONT JOUX Sud Ericsson 2G C Talkpool 5/4/2020 11:02 37:29:26 Transmission Transmission (Indeterminate) Faulty RAU at the site. Spare is in transit and expect to reach the region tomorrow at 09H00 AM INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 25:51:26 Power Power Failure (Indeterminate) Access to the HPU cage issue. Follow-up is ongoing. INC371498 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 22:48 25:43:26 Power Generator failure (Indeterminate) Fuel added , follow up is ongoing by Power team to restore the site INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 2G+3G D Talkpool 5/5/2020 7:28 17:03:26 RBS RBS Fault (BFU Failure) Faulty BFU . Replacement is expected to be done by today . INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/5/2020 8:49 15:42:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/5/2020 at 12:00 PM. ETR is expected INC371889 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/5/2020 15:28 9:03:26 Transmission Transmission (NPU Failure) Faulty NPU .Replacement is expected to be done by today . INC371891 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/5/2020 15:33 8:58:26 Power Power Failure (Indeterminate) Team is on site working INC371857 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 7:35:26 Power Generator failure (Indeterminate) Watchman has been prevented by local peoples to add fuel to the backup genset, waiting for next update INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 7:27:26 Dependent Affected by the power issue at the main site Affected by HGA107 INC372025 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/5/2020 17:36 6:55:26 Power Power Failure (Solar System failure) Site will be back up with solar energy INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/5/2020 17:37 6:54:26 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the area. Site will be up once batteries are fully charged with the sun energy. INC372042 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 5/5/2020 18:24 6:07:26 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372116 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/5/2020 19:52 4:39:26 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372117 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/5/2020 20:08 4:23:26 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372125 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/5/2020 20:14 4:17:26 Power Generator failure (Fuel issue) The portable genset is out of fuel. Follow-up is ongoing to for the refueling this morning. ETR not available yet. INC372126 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 5/5/2020 20:17 4:14:26 Power Power Failure (Indeterminate) Access issue . Follow up is ongoing with the site inspector . INC372130 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/5/2020 20:25 4:06:26 Power Generator failure (Indeterminate) Site cannot reach the site due to heavy rain , waiting for new update INC372137 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 5/5/2020 20:53 3:38:26 Power Power Failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area . INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 2:10:26 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372078 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 22:45 1:46:26 Power Generator failure (Indeterminate) Unsafe area , team will reach the site at 7:00 AM INC372090 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 23:03 1:28:26 Power Generator failure (Indeterminate) Area not safe , team will be on site at 7:30 AM INC372095 HDO422 MORNE MICHEL Ouest Ericsson 2G C Talkpool 5/5/2020 23:16 1:15:26 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC372165 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/5/2020 23:27 1:04:26 Power Generator failure (Indeterminate) Team has been informed , ETA 1:00 AM INC372168 HDO147 LALUE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 23:43 0:48:26 Power Generator failure (Indeterminate) Site located in a private location , ETA 7:30 AM INC372171 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 23:45 0:46:26 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC372061 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 23:51 0:40:26 Power Generator failure (Indeterminate) Site located in a red zone, waiting for next update INC372098 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/5/2020 23:56 0:35:26 Power Power Failure (Indeterminate) Team is already dispatched . ETA to be provided INC372098 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/5/2020 23:56 0:35:26 Dependent Affected by the power issue at the main site Affected by HDN167 INC372098 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 5/5/2020 23:56 0:35:26 Dependent Affected by the power issue at the main site Affected by HDN167 INC372098 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 5/5/2020 23:56 0:35:26 Dependent Affected by the power issue at the main site Affected by HDN167 INC372098 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 5/5/2020 23:56 0:35:26 Dependent Affected by the power issue at the main site Affected by HDN167 INC372089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/5/2020 23:58 0:33:26 Power Power Failure (Solar System failure) Site will be back up with solar energy Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 5 23:29:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 6 May 2020 05:29:08 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 6 9 8 14 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 6 1 0 22 ZTE 7 7 2 0 7 Huawei 8 8 8 0 8 Network 33 21 11 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 2 0 4 5 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 88:05:13 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No progress and No ETR yet. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 67:55:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371347 HDS367 PONT JOUX Sud Ericsson 2G C Talkpool 5/4/2020 11:02 38:25:13 Transmission Transmission (Indeterminate) Faulty RAU at the site. Spare is in transit and expect to reach the region tomorrow at 09H00 AM INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 26:47:13 Power Power Failure (Indeterminate) Access to the HPU cage issue. Follow-up is ongoing. INC371498 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 22:48 26:39:13 Power Generator failure (Indeterminate) Fuel added , follow up is ongoing by Power team to restore the site INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 2G+3G D Talkpool 5/5/2020 7:28 17:59:13 RBS RBS Fault (BFU Failure) Faulty BFU . Replacement is expected to be done by today . INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/5/2020 8:49 16:38:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/5/2020 at 12:00 PM. ETR is expected INC371889 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/5/2020 15:28 9:59:13 Transmission Transmission (NPU Failure) Faulty NPU .Replacement is expected to be done by today . INC371891 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/5/2020 15:33 9:54:13 Power Power Failure (Indeterminate) Team is on site working INC371857 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 8:31:13 Power Generator failure (Indeterminate) Watchman has been prevented by local peoples to add fuel to the backup genset, waiting for next update INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 8:23:13 Dependent Affected by the power issue at the main site Affected by HGA107 INC372025 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/5/2020 17:36 7:51:13 Power Power Failure (Solar System failure) Site will be back up with solar energy INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/5/2020 17:37 7:50:13 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the area. Site will be up once batteries are fully charged with the sun energy. INC372042 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 5/5/2020 18:24 7:03:13 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372116 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/5/2020 19:52 5:35:13 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372117 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/5/2020 20:08 5:19:13 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372125 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/5/2020 20:14 5:13:13 Power Generator failure (Fuel issue) The portable genset is out of fuel. Follow-up is ongoing to for the refueling this morning. ETR not available yet. INC372126 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 5/5/2020 20:17 5:10:13 Power Power Failure (Indeterminate) Access issue . Follow up is ongoing with the site inspector . INC372130 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/5/2020 20:25 5:02:13 Power Generator failure (Indeterminate) Site cannot reach the site due to heavy rain , waiting for new update INC372137 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 5/5/2020 20:53 4:34:13 Power Power Failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area . INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 3:06:13 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372078 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 22:45 2:42:13 Power Generator failure (Indeterminate) Unsafe area , team will reach the site at 7:00 AM INC372173 HDC215 HINCHE_AVIATION Centre Ericsson 3G B Talkpool 5/5/2020 23:00 2:27:13 Transmission Transmission (Indeterminate) Team is already dispatched . ETA to be provided INC372090 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 23:03 2:24:13 Power Generator failure (Indeterminate) Area not safe , team will be on site at 7:30 AM INC372095 HDO422 MORNE MICHEL Ouest Ericsson 2G C Talkpool 5/5/2020 23:16 2:11:13 Power Power Failure (Indeterminate) Due to heavy rain team cannot reach the site at this time. Team will reach the site early this morning. INC372168 HDO147 LALUE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 23:43 1:44:13 Power Generator failure (Indeterminate) Site located in a private location , ETA 7:30 AM INC372171 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 23:45 1:42:13 Power Power Failure (Solar System failure) Solar system failed. Site will be up once batteries are fully charged with the sun energy. INC372061 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 23:51 1:36:13 Power Generator failure (Indeterminate) Red Zone site ,Waiting for next update INC372098 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/5/2020 23:56 1:31:13 Power Power Failure (Indeterminate) Talkpool refuses to go to the site INC372098 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/5/2020 23:56 1:31:13 Dependent Affected by the power issue at the main site Affected by HDN167 INC372098 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 5/5/2020 23:56 1:31:13 Dependent Affected by the power issue at the main site Affected by HDN167 INC372098 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 5/5/2020 23:56 1:31:13 Dependent Affected by the power issue at the main site Affected by HDN167 INC372098 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 5/5/2020 23:56 1:31:13 Dependent Affected by the power issue at the main site Affected by HDN167 INC372089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/5/2020 23:58 1:29:13 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372201 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/6/2020 0:16 1:11:13 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372172 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 5/6/2020 0:20 1:07:13 Power Power Failure (Indeterminate) The Bainet river is raw; team is not able to cross now. Team will try to reach the site at 7:00 am. INC372204 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/6/2020 0:56 0:31:13 Power Power Failure (Solar System failure) Site will be back up with solar energy Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 6 01:14:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 6 May 2020 07:14:29 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3714:52:04 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 549:10:04 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 300:21:04 Power Generator failure (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More update will be shared as soon as available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 163:10:04 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH Digicel doesn't have it available. ETR not yet available INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 40:12:04 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 23:52:04 RBS RBS Fault (DUG Failure) Faulty DUG. Spare has been requested, but not available yet. ETR is expected from them INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 22:28:04 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 2G+3G D Talkpool 5/5/2020 7:28 19:44:04 RBS RBS Fault (BFU Failure) Faulty BFU. Spare has been requested, but not available yet. ETR is expected from them INC371823 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/5/2020 11:20 15:52:04 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/5/2020 15:42 11:30:04 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC372016 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 17:20 9:52:04 Power Power Failure (Indeterminate) Solar system failed. Site will be up with solar power Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 6 01:26:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 6 May 2020 07:26:38 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 7 9 9 14 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 7 2 0 24 ZTE 7 7 2 0 7 Huawei 8 8 8 0 8 Network 35 22 12 0 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 2 0 4 5 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 90:02:02 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No progress and No ETR yet. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 69:52:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371347 HDS367 PONT JOUX Sud Ericsson 2G C Talkpool 5/4/2020 11:02 40:22:02 Transmission Transmission (Indeterminate) Faulty RAU at the site. Spare is in transit and expect to reach the region tomorrow at 09H00 AM INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 28:44:02 Power Power Failure (Indeterminate) Access to the HPU cage issue. Follow-up is ongoing. INC371498 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 22:48 28:36:02 Power Generator failure (Indeterminate) Fuel added , follow up is ongoing by Power team to restore the site INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 2G+3G D Talkpool 5/5/2020 7:28 19:56:02 RBS RBS Fault (BFU Failure) Faulty BFU . Replacement is expected to be done by today . INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/5/2020 8:49 18:35:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/5/2020 at 12:00 PM. ETR is expected INC371889 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/5/2020 15:28 11:56:02 Transmission Transmission (NPU Failure) Faulty NPU .Replacement is expected to be done by today . INC371891 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/5/2020 15:33 11:51:02 Power Generator failure (Battery Failure) Faulty Starter Battery . Battery not yet available INC371857 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 10:28:02 Power Generator failure (Indeterminate) Watchman has been prevented by local peoples to add fuel to the backup genset, waiting for next update INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 10:20:02 Dependent Affected by the power issue at the main site Affected by HGA107 INC372025 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/5/2020 17:36 9:48:02 Power Power Failure (Solar System failure) Site will be back up with solar energy INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/5/2020 17:37 9:47:02 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the area. Site will be up once batteries are fully charged with the sun energy. INC372042 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 5/5/2020 18:24 9:00:02 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372116 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/5/2020 19:52 7:32:02 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372117 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/5/2020 20:08 7:16:02 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372125 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/5/2020 20:14 7:10:02 Power Generator failure (Fuel issue) The portable genset is out of fuel. Follow-up is ongoing to for the refueling this morning. ETR not available yet. INC372126 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 5/5/2020 20:17 7:07:02 Power Power Failure (Indeterminate) Access issue . Follow up is ongoing with the site inspector . INC372130 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/5/2020 20:25 6:59:02 Power Generator failure (Indeterminate) Site cannot reach the site due to heavy rain , waiting for new update INC372137 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 5/5/2020 20:53 6:31:02 Power Power Failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area . INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 5:03:02 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372078 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 22:45 4:39:02 Power Generator failure (Indeterminate) Unsafe area , team will reach the site at 7:00 AM INC372173 HDC215 HINCHE_AVIATION Centre Ericsson 3G B Talkpool 5/5/2020 23:00 4:24:02 Transmission Transmission (Indeterminate) Talkpool is not managed the team to reach the site INC372090 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 23:03 4:21:02 Power Generator failure (Indeterminate) Area not safe , team will be on site at 7:30 AM INC372095 HDO422 MORNE MICHEL Ouest Ericsson 2G C Talkpool 5/5/2020 23:16 4:08:02 Power Power Failure (Indeterminate) Due to heavy rain team cannot reach the site at this time. Team will reach the site early this morning. INC372168 HDO147 LALUE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 23:43 3:41:02 Power Generator failure (Indeterminate) Site located in a private location , ETA 7:30 AM INC372171 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 23:45 3:39:02 Power Power Failure (Solar System failure) Solar system failed. Site will be up once batteries are fully charged with the sun energy. INC372061 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 23:51 3:33:02 Power Generator failure (Indeterminate) Red Zone site ,Waiting for next update INC372098 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/5/2020 23:56 3:28:02 Power Power Failure (Indeterminate) Talkpool refuses to go to the site INC372098 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/5/2020 23:56 3:28:02 Dependent Affected by the power issue at the main site Affected by HDN167 INC372098 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 5/5/2020 23:56 3:28:02 Dependent Affected by the power issue at the main site Affected by HDN167 INC372098 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 5/5/2020 23:56 3:28:02 Dependent Affected by the power issue at the main site Affected by HDN167 INC372098 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 5/5/2020 23:56 3:28:02 Dependent Affected by the power issue at the main site Affected by HDN167 INC372089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/5/2020 23:58 3:26:02 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372201 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/6/2020 0:16 3:08:02 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372172 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 5/6/2020 0:20 3:04:02 Power Power Failure (Indeterminate) The Bainet river is raw; team is not able to cross now. Team will try to reach the site at 7:00 am. INC372204 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/6/2020 0:56 2:28:02 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372178 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 5/6/2020 1:28 1:56:02 Power Power Failure (Indeterminate) Team has been informed; ETA 6:16 am. INC372183 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/6/2020 2:52 0:32:02 Power Power Failure (Solar System failure) Solar system failed. Site will be up once batteries are fully charged with the sun energy. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 6 02:10:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 6 May 2020 08:10:09 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 7 9 10 18 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 7 2 0 28 ZTE 8 8 2 0 8 Huawei 8 8 8 0 8 Network 40 23 12 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 2 0 4 6 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 90:41:56 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No progress and No ETR yet. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 70:31:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371347 HDS367 PONT JOUX Sud Ericsson 2G C Talkpool 5/4/2020 11:02 41:01:56 Transmission Transmission (Indeterminate) Faulty RAU at the site. Spare is in transit and expect to reach the region tomorrow at 09H00 AM INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 29:23:56 Power Power Failure (Indeterminate) Access to the HPU cage issue. Follow-up is ongoing. INC371498 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 22:48 29:15:56 Power Generator failure (Indeterminate) Fuel added , follow up is ongoing by Power team to restore the site INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 2G+3G D Talkpool 5/5/2020 7:28 20:35:56 RBS RBS Fault (BFU Failure) Faulty BFU . Replacement is expected to be done by today . INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/5/2020 8:49 19:14:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/5/2020 at 12:00 PM. ETR is expected INC371889 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/5/2020 15:28 12:35:56 Transmission Transmission (NPU Failure) Faulty NPU .Replacement is expected to be done by today . INC371891 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/5/2020 15:33 12:30:56 Power Generator failure (Battery Failure) Faulty Starter Battery . Battery not yet available INC371857 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 11:07:56 Power Generator failure (Indeterminate) Watchman has been prevented by local peoples to add fuel to the backup genset, waiting for next update INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 10:59:56 Dependent Affected by the power issue at the main site Affected by HGA107 INC372025 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/5/2020 17:36 10:27:56 Power Power Failure (Solar System failure) Site will be back up with solar energy INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/5/2020 17:37 10:26:56 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the area. Site will be up once batteries are fully charged with the sun energy. INC372042 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 5/5/2020 18:24 9:39:56 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372116 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/5/2020 19:52 8:11:56 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372117 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/5/2020 20:08 7:55:56 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372125 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/5/2020 20:14 7:49:56 Power Generator failure (Fuel issue) The portable genset is out of fuel. Follow-up is ongoing to for the refueling this morning. ETR not available yet. INC372126 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 5/5/2020 20:17 7:46:56 Power Power Failure (Indeterminate) Access issue . Follow up is ongoing with the site inspector . INC372130 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/5/2020 20:25 7:38:56 Power Generator failure (Indeterminate) Site cannot reach the site due to heavy rain , waiting for new update INC372137 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 5/5/2020 20:53 7:10:56 Power Power Failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area . INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 5:42:56 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372078 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 22:45 5:18:56 Power Generator failure (Indeterminate) Unsafe area , team will reach the site at 7:00 AM INC372173 HDC215 HINCHE_AVIATION Centre Ericsson 3G B Talkpool 5/5/2020 23:00 5:03:56 Transmission Transmission (Indeterminate) Talkpool is not managed the team to reach the site INC372090 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 23:03 5:00:56 Power Generator failure (Indeterminate) Area not safe , team will be on site at 7:30 AM INC372095 HDO422 MORNE MICHEL Ouest Ericsson 2G C Talkpool 5/5/2020 23:16 4:47:56 Power Power Failure (Indeterminate) Due to heavy rain team cannot reach the site at this time. Team will reach the site early this morning. INC372168 HDO147 LALUE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 23:43 4:20:56 Power Generator failure (Indeterminate) Site located in a private location , ETA 7:30 AM INC372171 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 23:45 4:18:56 Power Power Failure (Solar System failure) Solar system failed. Site will be up once batteries are fully charged with the sun energy. INC372061 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 23:51 4:12:56 Power Generator failure (Indeterminate) Red Zone site ,Waiting for next update INC372098 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/5/2020 23:56 4:07:56 Power Power Failure (Indeterminate) Talkpool refuses to go to the site INC372098 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/5/2020 23:56 4:07:56 Dependent Affected by the power issue at the main site Affected by HDN167 INC372098 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 5/5/2020 23:56 4:07:56 Dependent Affected by the power issue at the main site Affected by HDN167 INC372098 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 5/5/2020 23:56 4:07:56 Dependent Affected by the power issue at the main site Affected by HDN167 INC372098 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 5/5/2020 23:56 4:07:56 Dependent Affected by the power issue at the main site Affected by HDN167 INC372089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/5/2020 23:58 4:05:56 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372201 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/6/2020 0:16 3:47:56 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372172 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 5/6/2020 0:20 3:43:56 Power Power Failure (Indeterminate) The Bainet river is raw; team is not able to cross now. Team will try to reach the site at 7:00 am. INC372204 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/6/2020 0:56 3:07:56 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372178 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 5/6/2020 1:28 2:35:56 Power Power Failure (Indeterminate) Team has been informed; ETA 6:16 am. INC372201 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/6/2020 2:32 1:31:56 Dependent Affected by the power issue at the main site Affected by HDC360 INC372183 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/6/2020 2:52 1:11:56 Power Power Failure (Solar System failure) Solar system failed. Site will be up once batteries are fully charged with the sun energy. INC372182 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/6/2020 2:55 1:08:56 Power Power Failure (Indeterminate) Team is already informed . ETA:6h30 AM INC372186 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/6/2020 3:00 1:03:56 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372209 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 5/6/2020 3:16 0:47:56 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC372211 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/6/2020 3:32 0:31:56 Power Power Failure (Solar System failure) Site will be back up with solar energy Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 6 04:07:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 6 May 2020 10:07:59 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3717:47:22 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 552:05:22 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 303:16:22 Power Generator failure (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More update will be shared as soon as available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 166:05:22 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH Digicel doesn't have it available. ETR not yet available INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 43:07:22 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 26:47:22 RBS RBS Fault (DUG Failure) Faulty DUG. Spare has been requested, but not available yet. ETR is expected from them INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 25:23:22 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 2G+3G D Talkpool 5/5/2020 7:28 22:39:22 RBS RBS Fault (BFU Failure) Faulty BFU. Spare has been requested, but not available yet. ETR is expected from them INC371823 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/5/2020 11:20 18:47:22 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/5/2020 15:42 14:25:22 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC372016 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 17:20 12:47:22 Power Power Failure (Indeterminate) Solar system failed. Site will be up with solar power Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. 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Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 6 05:15:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 6 May 2020 11:15:18 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 06th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 06th, 2020 till 7:00 AM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 93:46:40 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No progress and No ETR yet. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 73:36:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371347 HDS367 PONT JOUX Sud Ericsson 2G C Talkpool 5/4/2020 11:02 44:06:40 Transmission Transmission (Indeterminate) Faulty RAU at the site. Spare is in transit and expect to reach the region tomorrow at 09H00 AM INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 32:28:40 Power Power Failure (Indeterminate) Access to the HPU cage issue. Follow-up is ongoing. INC371498 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 22:48 32:20:40 Power Generator failure (Indeterminate) TP cannot provide update for the site INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 2G+3G D Talkpool 5/5/2020 7:28 23:40:40 RBS RBS Fault (BFU Failure) Faulty BFU . Replacement is expected to be done by today . INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/5/2020 8:49 22:19:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/5/2020 at 12:00 PM. ETR is expected INC371889 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/5/2020 15:28 15:40:40 Transmission Transmission (NPU Failure) Faulty NPU .Replacement is expected to be done by today . INC371891 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/5/2020 15:33 15:35:40 Power Generator failure (Battery Failure) Faulty Starter Battery . Team is expected to reach Back the site with a Battery at 8 AM INC371857 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 14:12:40 Power Generator failure (Indeterminate) Watchman has been prevented by local peoples to add fuel to the backup genset, waiting for next update INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 14:04:40 Dependent Affected by the power issue at the main site Affected by HGA107 INC372025 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/5/2020 17:36 13:32:40 Power Power Failure (Solar System failure) Site will be back up with solar energy INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/5/2020 17:37 13:31:40 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the area. Site will be up once batteries are fully charged with the sun energy. INC372042 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 5/5/2020 18:24 12:44:40 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372116 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/5/2020 19:52 11:16:40 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372117 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/5/2020 20:08 11:00:40 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372125 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/5/2020 20:14 10:54:40 Power Generator failure (Fuel issue) The portable genset is out of fuel. Follow-up is ongoing to for the refueling this morning. ETR not available yet. INC372126 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 5/5/2020 20:17 10:51:40 Power Power Failure (Indeterminate) Access issue(Guardian unavailable) , Team is on the way back . ETA:8 AM INC372130 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/5/2020 20:25 10:43:40 Power Generator failure (Indeterminate) Team is on site INC372137 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 5/5/2020 20:53 10:15:40 Power Power Failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area . ETA:7h45 AM INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 8:47:40 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372078 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 22:45 8:23:40 Power Generator failure (Indeterminate) Unsafe area , team will reach the site at 7:00 AM INC372173 HDC215 HINCHE_AVIATION Centre Ericsson 3G B Talkpool 5/5/2020 23:00 8:08:40 Transmission Transmission (Indeterminate) Team is on site working INC372168 HDO147 LALUE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 23:43 7:25:40 Power Generator failure (Indeterminate) Site located in a private location , ETA 7:30 AM INC372171 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 23:45 7:23:40 Power Power Failure (Solar System failure) Solar system failed. Site will be up once batteries are fully charged with the sun energy. INC372061 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 23:51 7:17:40 Power Generator failure (Indeterminate) Red Zone site ,team cannot cross the right now , waiting for new feedback INC372089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/5/2020 23:58 7:10:40 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372201 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/6/2020 0:16 6:52:40 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372172 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 5/6/2020 0:20 6:48:40 Power Power Failure (Indeterminate) The Bainet river is raw; team is not able to cross now. Team will try to reach the site at 7:00 am. INC372204 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/6/2020 0:56 6:12:40 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372178 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 5/6/2020 1:28 5:40:40 Power Power Failure (Indeterminate) ETA 6:16 am expired; TP is not able to provide an update about this. INC372201 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/6/2020 2:32 4:36:40 Dependent Affected by the power issue at the main site Affected by HDC360 INC372183 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/6/2020 2:52 4:16:40 Power Power Failure (Solar System failure) Solar system failed. Site will be up once batteries are fully charged with the sun energy. INC372182 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/6/2020 2:55 4:13:40 Power Generator Failure (Starter battery failure) Faulty Starter Battery. Team is expected to reach Back the site with a Battery at 8 AM INC372186 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/6/2020 3:00 4:08:40 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372209 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 5/6/2020 3:16 3:52:40 Power Power Failure (Indeterminate) Team is waiting for access. INC372211 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/6/2020 3:32 3:36:40 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372195 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 5/6/2020 4:20 2:48:40 Power Power Failure (Indeterminate) Team is already informed . ETA:7h40 AM INC372197 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/6/2020 4:32 2:36:40 Power Power Failure (Indeterminate) Team is already informed . ETA:7h40 AM INC372302 HGA005 FOND_DES_NEGRES Nippes Ericsson 3G A Talkpool 5/6/2020 6:20 0:48:40 Transmission Transmission (Indeterminate) Team already dispatched; ETA n7:15 am. INC372302 HGA011 ANSE_A_VEAU Nippes Ericsson 3G A Talkpool 5/6/2020 6:20 0:48:40 Dependent Affected by the Transmission issue at the main site Affected by HGA005 INC372302 HGA025 SALAGNAC Nippes Ericsson 3G B Talkpool 5/6/2020 6:20 0:48:40 Dependent Affected by the Transmission issue at the main site Affected by HGA005 INC372302 HGA014 AZILE Nippes Ericsson 3G B Talkpool 5/6/2020 6:20 0:48:40 Dependent Affected by the Transmission issue at the main site Affected by HGA005 INC372302 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G C Talkpool 5/6/2020 6:20 0:48:40 Dependent Affected by the Transmission issue at the main site Affected by HGA005 INC372302 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G C Talkpool 5/6/2020 6:20 0:48:40 Dependent Affected by the Transmission issue at the main site Affected by HGA005 INC372302 HGA021 SALAGNAC Nippes Ericsson 3G B Talkpool 5/6/2020 6:20 0:48:40 Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3718:48:40 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 553:06:40 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 304:17:40 Power Generator failure (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More update will be shared as soon as available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 167:06:40 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH Digicel doesn't have it available. ETR not yet available INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 44:08:40 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 27:48:40 RBS RBS Fault (DUG Failure) Faulty DUG. Spare has been requested, but not available yet. ETR is expected from them INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 26:24:40 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 2G+3G D Talkpool 5/5/2020 7:28 23:40:40 RBS RBS Fault (BFU Failure) Faulty BFU. Spare has been requested, but not available yet. ETR is expected from them INC371823 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/5/2020 11:20 19:48:40 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/5/2020 15:42 15:26:40 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC372016 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 17:20 13:48:40 Power Power Failure (Indeterminate) Solar system failed. Site will be up with solar power Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC372098 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/5/2020 23:56 5/6/2020 6:56 7:00:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified Feedback expected from talkpool team INC372098 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/5/2020 23:56 5/6/2020 6:56 7:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded Back on air with the main site HDN167 INC372098 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 5/5/2020 23:56 5/6/2020 6:56 7:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded Back on air with the main site HDN167 INC372098 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 5/5/2020 23:56 5/6/2020 6:56 7:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded Back on air with the main site HDN167 INC372098 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 5/5/2020 23:56 5/6/2020 6:56 7:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded Back on air with the main site HDN167 INC371865 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 5/5/2020 13:48 5/5/2020 19:08 5:20:00 4:00:00 Not Compliant Power Power Failure (Power connection fail) Breaker inside Huawei cabinet found tripped & power cable between genset Need to be justified Breaker was reset and power cable replaced INC371865 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 5/5/2020 13:48 5/5/2020 19:08 5:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected to HDC016 OK Back up with the main site INC372022 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 5/5/2020 17:34 5/5/2020 19:14 1:40:00 4:00:00 Compliant Power Power Failure (Indeterminate) indeterminate OK Feedback is expected from the concerned team INC372022 HDC157 FOND_IBO Artibonite Ericsson 2G D Talkpool 5/5/2020 17:34 5/5/2020 19:14 1:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected to HDC169 OK Back up with the main site INC372022 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/5/2020 17:34 5/5/2020 19:14 1:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected to HDC169 OK Back up with the main site INC371977 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 16:11 5/5/2020 19:17 3:06:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Battery Faulty OK Site has been restored INC372105 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 17:49 5/5/2020 19:44 1:55:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Overloaded OK Breakers have been reset INC372103 HAIDO131 MEYOTTE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/5/2020 17:49 5/5/2020 19:27 1:38:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored by itself INC371899 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/5/2020 17:56 5/5/2020 18:38 0:42:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency stop button pressed OK Emergency stop button reset INC371781 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/5/2020 13:15 5/5/2020 20:10 6:55:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay fuel added , and team restarted the genset INC372028 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 17:42 5/5/2020 20:56 3:14:00 4:00:00 Compliant Power Generator failure (High temperature) Radiator dirty OK 3/4 gal of water added and restart INC372028 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 17:42 5/5/2020 20:56 3:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO293 Cascaded Restored with the main site INC372131 HDO510 CLERCINE 22 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 20:36 5/5/2020 22:19 1:43:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up but no RCA provided INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Digicel 5/4/2020 6:34 5/5/2020 19:37 37:03:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Fault cleared , waiting for the RCA INC372165 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 23:27 5/6/2020 0:22 0:55:00 4:00:00 Compliant Power Generator failure (Battery Failure) CPS battery out of charge OK CPS batteries have been reset INC372090 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 23:03 5/6/2020 1:00 1:57:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA isn't available INC372134 COW075 HAVEN_COW Ouest Ericsson 2G D Talkpool 5/5/2020 20:44 5/5/2020 21:26 0:42:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate Cascaded RCA under investigation INC372134 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 5/5/2020 20:44 5/5/2020 21:26 0:42:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate Cascaded RCA under investigation INC372134 HDO405 PAPETTE Ouest Ericsson 2G D Talkpool 5/5/2020 20:44 5/5/2020 21:26 0:42:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate Cascaded RCA under investigation INC372134 HDO410 GRAND BOIS Ouest Ericsson 2G D Talkpool 5/5/2020 20:44 5/5/2020 21:26 0:42:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate Cascaded RCA under investigation INC372134 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G D Talkpool 5/5/2020 20:44 5/5/2020 21:26 0:42:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate Cascaded RCA under investigation INC372134 HDO422 MORNE MICHEL Ouest Ericsson 2G C Talkpool 5/5/2020 20:44 5/5/2020 21:26 0:42:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate Cascaded RCA under investigation INC372134 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G A Talkpool 5/5/2020 20:44 5/5/2020 21:26 0:42:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate Cascaded RCA under investigation INC372134 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 2G A Talkpool 5/5/2020 20:44 5/5/2020 21:26 0:42:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate Cascaded RCA under investigation INC372134 HDO425 DANO Ouest Ericsson 2G D Talkpool 5/5/2020 20:44 5/5/2020 21:26 0:42:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate Cascaded RCA under investigation INC372134 HDO386 RUE BIR?_LEOGANE Ouest Ericsson 2G C Talkpool 5/5/2020 20:44 5/5/2020 21:26 0:42:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate Cascaded RCA under investigation INC372134 HDO409 CHAVANNES Ouest Ericsson 2G D Talkpool 5/5/2020 20:44 5/5/2020 21:26 0:42:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate Cascaded RCA under investigation INC372134 HDS322 CAS JACQUES/MARIGOT Sud-Est Ericsson 2G D Talkpool 5/5/2020 20:44 5/5/2020 21:26 0:42:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate Cascaded RCA under investigation INC371518 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/4/2020 15:30 5/5/2020 18:44 27:14:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Engine motor is blocked Need to be justified Portable genset has been installed on site. INC372095 HDO422 MORNE MICHEL Ouest Ericsson 2G C Talkpool 5/5/2020 23:16 5/6/2020 6:30 7:14:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC372134 HDO386 RUE BIR?_LEOGANE Ouest Ericsson 2G C Talkpool 5/5/2020 20:44 5/5/2020 21:26 0:42:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate Cascaded RCA under investigation INC372150 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 5/5/2020 23:36 5/5/2020 23:45 0:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO384 Cascaded Site is back in service once issue solved at the main site. INC372150 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/5/2020 23:36 5/5/2020 23:45 0:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO384 Cascaded Site is back in service once issue solved at the main site. INC372150 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 5/5/2020 23:36 5/5/2020 23:45 0:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO384 Cascaded Site is back in service once issue solved at the main site. INC372150 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 5/5/2020 23:36 5/5/2020 23:45 0:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO384 Cascaded Site is back in service once issue solved at the main site. INC372150 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 5/5/2020 23:36 5/5/2020 23:45 0:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO384 Cascaded Site is back in service once issue solved at the main site. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 6 06:41:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 6 May 2020 12:41:28 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 4 6 7 14 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 3 2 0 18 ZTE 7 7 1 0 7 Huawei 6 6 6 0 6 Network 30 16 9 0 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 3 0 2 2 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 95:16:44 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No progress and No ETR yet. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 75:06:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 33:58:44 Power Power Failure (Indeterminate) Access to the HPU cage issue. Follow-up is ongoing. INC371498 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 22:48 33:50:44 Power Generator failure (Indeterminate) Battery starter issue, team will back on site, ETA 08:45AM. INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 3G D Talkpool 5/5/2020 7:28 25:10:44 RBS RBS Fault (BFU Failure) Faulty BFU. Replacement is expected to be done by today. ETR not yet available INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/5/2020 8:49 23:49:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/5/2020 at 12:00 PM. ETR is expected INC371889 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/5/2020 15:28 17:10:44 Transmission Transmission (NPU Failure) Faulty NPU. Replacement is expected to be done by today. ETR not yet available INC371891 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/5/2020 15:33 17:05:44 Power Generator failure (Battery Failure) Faulty Starter Battery . Team is expected to reach Back the site with a Battery at 8 AM. Feedback expected from them INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 15:42:44 Power Generator failure (Indeterminate) Watchman has been prevented by local peoples to add fuel to the backup genset, waiting for next update INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 15:34:44 Dependent Affected by the power issue at the main site Affected by HGA107 INC372025 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/5/2020 17:36 15:02:44 Power Power Failure (Solar System failure) Site will be back up with solar energy INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/5/2020 17:37 15:01:44 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the area. Site will be up once batteries are fully charged with the sun energy. INC372042 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 5/5/2020 18:24 14:14:44 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372116 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/5/2020 19:52 12:46:44 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372117 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/5/2020 20:08 12:30:44 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372125 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/5/2020 20:14 12:24:44 Power Generator failure (Fuel issue) The portable genset is out of fuel. Follow-up is ongoing to for the refueling this morning. ETR not available yet. INC372126 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A O&M_Fuel 5/5/2020 20:17 12:21:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/06/2020 at 8:28 AM. Follow up ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 10:17:44 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372078 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 22:45 9:53:44 Power Generator failure (Indeterminate) Unsafe area , Team cannot reach the site until now, more update will be shared. INC372168 HDO147 LALUE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 23:43 8:55:44 Power Generator failure (Indeterminate) Site located in a private location , ETA expired, new ETA is expected from team INC372171 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 23:45 8:53:44 Power Power Failure (Solar System failure) Solar system failed. Site will be up once batteries are fully charged with the sun energy. INC371197 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 23:51 8:47:44 Power Generator failure (Indeterminate) Red Zone site ,team cannot cross the right now , waiting for new feedback INC372089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/5/2020 23:58 8:40:44 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372172 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 5/6/2020 0:20 8:18:44 Power Power Failure (Indeterminate) The Bainet river is raw; team is not able to cross now. Team will try to reach the site at 8:30 AM. INC372178 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 5/6/2020 1:28 7:10:44 Power Power Failure (Indeterminate) Team supposed to be on the site, update is expected from field team. INC372183 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/6/2020 2:52 5:46:44 Power Power Failure (Solar System failure) Solar system failed. Site will be up once batteries are fully charged with the sun energy. INC372209 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 5/6/2020 3:16 5:22:44 Power Power Failure (Indeterminate) Team is working on site INC372195 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 5/6/2020 4:20 4:18:44 Power Power Failure (Indeterminate) Team is on the site for corrective INC372308 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/6/2020 6:56 1:42:44 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10:00 AM INC372311 HDN156 TIKWA Nord-Ouest Ericsson 2G D Talkpool 5/6/2020 7:00 1:38:44 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 8:45 AM INC372311 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 5/6/2020 7:00 1:38:44 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN156 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 6 07:47:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 6 May 2020 13:47:24 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 4 7 7 11 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 2 1 0 14 ZTE 7 7 1 0 7 Huawei 8 8 8 0 8 Network 28 17 10 0 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 3 0 2 3 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 96:20:48 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No progress and No ETR yet. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 76:10:48 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 35:02:48 Power Power Failure (Indeterminate) Access to the HPU cage issue. Follow-up is ongoing. INC371498 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 22:48 34:54:48 Power Generator failure (Indeterminate) Team is working on site. INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 3G D Talkpool 5/5/2020 7:28 26:14:48 RBS RBS Fault (BFU Failure) Faulty BFU. Replacement is expected to be done by today. ETR not yet available INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/5/2020 8:49 24:53:48 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/5/2020 at 12:00 PM. ETR is expected INC371889 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/5/2020 15:28 18:14:48 Transmission Transmission (NPU Failure) Faulty NPU. Replacement is expected to be done by today. ETR not yet available INC371891 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/5/2020 15:33 18:09:48 Power Generator failure (Battery Failure) Faulty Starter Battery . Battery already taken, team will restart the genset in some minutes. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 16:46:48 Power Generator failure (Indeterminate) Watchman has been prevented by local peoples to add fuel to the backup genset, waiting for next update INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 16:38:48 Dependent Affected by the power issue at the main site Affected by HGA107 INC372025 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/5/2020 17:36 16:06:48 Power Power Failure (Solar System failure) Site will be back up with solar energy INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/5/2020 17:37 16:05:48 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the area. Site will be up once batteries are fully charged with the sun energy. INC372042 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 5/5/2020 18:24 15:18:48 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372116 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/5/2020 19:52 13:50:48 Power Power Failure (Solar System failure) Site will be back up with solar energy INC372125 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/5/2020 20:14 13:28:48 Power Generator failure (Fuel issue) The portable genset is out of fuel. Follow-up is ongoing to for the refueling this morning. ETR 9:30AM. INC372126 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A O&M_Fuel 5/5/2020 20:17 13:25:48 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/06/2020 at 8:28 AM. Follow up ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 11:21:48 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372078 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 22:45 10:57:48 Power Generator failure (Indeterminate) Unsafe area , Team will reach the site this morning. INC372168 HDO147 LALUE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 23:43 9:59:48 Power Generator failure (Indeterminate) Team is on the site for corrective INC372171 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 23:45 9:57:48 Power Power Failure (Solar System failure) Solar system failed. Site will be up once batteries are fully charged with the sun energy. INC371197 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 23:51 9:51:48 Power Generator failure (Indeterminate) Red Zone site ,team cannot cross the right now , waiting for new feedback INC372172 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 5/6/2020 0:20 9:22:48 Power Power Failure (Indeterminate) The Bainet river is raw; team is not able to cross now. Team will try to reach the site at 8:30 AM, new update is expected from TP team INC372183 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/6/2020 2:52 6:50:48 Power Power Failure (Solar System failure) Solar system failed. Site will be up once batteries are fully charged with the sun energy. INC372209 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 5/6/2020 3:16 6:26:48 Power Power Failure (Indeterminate) Team cannot reach the site due to the river they cannot cross, New update is expected from TP INC372308 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/6/2020 6:56 2:46:48 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10:00 AM INC372311 HDN156 TIKWA Nord-Ouest Ericsson 2G D Talkpool 5/6/2020 7:00 2:42:48 Power Power Failure (Indeterminate) Team is on the site for corrective INC372311 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 5/6/2020 7:00 2:42:48 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN156 INC372240 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/6/2020 8:35 1:07:48 Power Generator failure (Indeterminate) Team is informed, ETA 10:00AM INC372240 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/6/2020 8:35 1:07:48 Dependent Affected by the power issue at the main site Affected by HDO293 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 6 07:53:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 6 May 2020 13:53:20 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3721:31:29 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 555:49:29 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 307:00:29 Power Generator failure (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More update will be shared as soon as available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 169:49:29 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH digicel doesn't have it available. ETR not yet available INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 46:51:29 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 30:31:29 RBS RBS Fault (DUG Failure) Faulty DUG. Spare has been requested, but not available yet. ETR is expected from them INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 29:07:29 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 2G+3G D Talkpool 5/5/2020 7:28 26:23:29 RBS RBS Fault (BFU Failure) Faulty BFU, Team is on the way to collected the spare, ETA 11:30 AM. INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/5/2020 15:42 18:09:29 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC372016 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 17:20 16:31:29 Power Power Failure (Indeterminate) Solar system failed. Site will be up with solar power INC372186 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/6/2020 3:00 6:51:29 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power INC372305 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 5/6/2020 6:40 3:11:29 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare already take. Team supposed to be on the site before 12H PM INC372244 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/6/2020 8:48 1:03:29 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet available. INC372089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/6/2020 8:50 1:01:29 Power Power Failure (Solar System failure) Solar system failed. Site will be up with solar power Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 6 07:54:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 6 May 2020 13:54:57 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC372247 HDO586 RTE DE DELMAS Port-au-Prince Huawei A Talkpool 5/6/2020 8:41 1:10:29 Power Generator failure (Indeterminate) Team informed, ETA still not provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 6 09:27:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 6 May 2020 15:27:07 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 2 6 11 11 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 2 1 0 14 ZTE 9 7 1 0 9 Huawei 7 7 7 0 7 Network 29 16 9 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 3 0 4 3 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 98:01:57 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No progress and No ETR yet. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 77:51:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371347 HDS367 PONT JOUX Sud Ericsson 2G C Talkpool 5/4/2020 11:02 48:21:57 Transmission Transmission (Indeterminate) Faulty RAU at the site. Spare is in transit and expect to reach the region tomorrow at 09H00 AM INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 36:43:57 Power Power Failure (Indeterminate) Team will try to pick up the key. Next update 12:00 PM INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 3G D Talkpool 5/5/2020 7:28 27:55:57 RBS RBS Fault (BFU Failure) Faulty BFU. Replacement is expected to be done by today. ETR not yet available INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/5/2020 8:49 26:34:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371889 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/5/2020 15:28 19:55:57 Transmission Transmission (NPU Failure) Faulty NPU. Replacement is expected to be done by today. ETR not yet available INC371891 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/5/2020 15:33 19:50:57 Power Generator failure (Battery Failure) Faulty Starter Battery. Team will go to the site HDO453 and then move to HDO441. ETA not yet available INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 18:27:57 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 18:19:57 Dependent Affected by the power issue at the main site Affected by HGA107 INC372025 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/5/2020 17:36 17:47:57 Power Power Failure (Solar System failure) Site to be checked by field team. ETA 3:00 PM INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/5/2020 17:37 17:46:57 Power Power Failure (Solar System failure) Site to be checked by field team. ETA 3:00 PM INC372042 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 5/5/2020 18:24 16:59:57 Power Power Failure (Solar System failure) Power team is on the site for corrective INC372126 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A O&M_Fuel 5/5/2020 20:17 15:06:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/06/2020 at 8:28 AM. Follow up ongoing. INC372078 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 22:45 12:38:57 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC371197 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 23:51 11:32:57 Power Generator failure (Indeterminate) Red Zone site ,team cannot cross the right now , waiting for new feedback INC372183 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/6/2020 2:52 8:31:57 Power Power Failure (Solar System failure) Site to be checked by field team. ETA 3:00 PM INC372209 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 5/6/2020 3:16 8:07:57 Power Power Failure (Indeterminate) Team cannot reach the site due to the river they cannot cross, New update is expected from TP INC372337 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 5/6/2020 3:16 8:07:57 Power Power Failure (Indeterminate) Team is informed, ETA:11:20AM INC372337 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/6/2020 3:16 8:07:57 Dependent Affected by the power issue at the main site Affected by HGA127 INC372308 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/6/2020 6:56 4:27:57 Power Power Failure (Indeterminate) Team is on site picking up the battery. New feedback will be sent soon INC372331 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/6/2020 9:04 2:19:57 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA will extend due troubleshooting on HDO453 and HDO441. INC372330 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/6/2020 9:10 2:13:57 Power Generator failure (Indeterminate) Team is working on site. INC372258 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/6/2020 9:48 1:35:57 Transmission Transmission (RAU failure) Faulty RAU as per TX team. A request has been performed. More feedback is expected from them. ETR: Not yet available INC372259 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/6/2020 10:04 1:19:57 Power Power Failure (Indeterminate) The Portable genset is out for fuel, follow up is ongoing INC372348 HAIDS269 BOISROND_CAMP PERIN Sud ZTE 2G C Talkpool 5/6/2020 10:22 1:01:57 Power Power Failure (Indeterminate) Team has been dispatched, but ETA not provided yet INC372348 HAIDS188 MAZENOD_CAMP-PERRIN Sud ZTE 2G+3G D Talkpool 5/6/2020 10:22 1:01:57 Dependent Affected by the power issue at the main site Affected by HAIDS269 INC372270 HDO067 BARIAJOU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/6/2020 10:52 0:31:57 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided INC372271 HDO131 MEYOTTE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/6/2020 10:52 0:31:57 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/6/2020 10:58 0:25:57 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 6 10:19:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 6 May 2020 16:19:13 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3723:56:37 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 558:14:37 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 309:25:37 Power Generator failure (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More update will be shared as soon as available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 172:14:37 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH digicel doesn't have it available. ETR not yet available INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 49:16:37 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 32:56:37 RBS RBS Fault (DUG Failure) Faulty DUG. Spare has been requested, but not available yet. ETR is expected from them INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 31:32:37 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 2G+3G D Talkpool 5/5/2020 7:28 28:48:37 RBS RBS Fault (BFU Failure) Faulty BFU, Team is on the way to collected the spare, ETA 12:00 PM is expired, New ETA is Expected. INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/5/2020 15:42 20:34:37 Power Power Failure (Solar System failure) Site to be checked by field team. ETA 3:00 PM INC372016 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 17:20 18:56:37 Power Power Failure (Indeterminate) Site to be checked by field team. ETA 3:00 PM INC372186 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/6/2020 3:00 9:16:37 Power Power Failure (Solar System failure) Site to be checked by field team. ETA 3:00 PM INC372305 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 5/6/2020 6:40 5:36:37 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare already taken and team will replace it in the next hours. INC372244 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/6/2020 8:48 3:28:37 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare collected and will sent to the region today. ETR to be provided INC372089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/6/2020 8:50 3:26:37 Power Power Failure (Solar System failure) Site to be checked by field team. ETA 3:00 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 6 10:20:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 6 May 2020 16:20:20 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC372261 HAIDS231 BAS_CAMP Sud ZTE C Talkpool 5/6/2020 10:05 2:11:37 Power Generator failure (Indeterminate) Team Is informed, ETA: 12:30PM INC372377 HDO273 DELMAS_40B Port-au-Prince Huawei A Talkpool 5/6/2020 11:56 0:20:37 Power Generator failure (Indeterminate) Team informed, ETA not provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 6 12:21:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 6 May 2020 18:21:23 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3726:00:52 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 560:18:52 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 311:29:52 Power Generator failure (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More update will be shared as soon as available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 174:18:52 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH digicel doesn't have it available. ETR not yet available INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 51:20:52 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 35:00:52 RBS RBS Fault (DUG Failure) Faulty DUG. Spare has been requested, but not available yet. ETR is expected from them INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 5/5/2020 7:28 30:52:52 RBS RBS Fault (BFU Failure) Faulty BFU,Team is on the way to collected the spare, ETA 12:00 PM is expired, New ETA is Expected. INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/5/2020 15:42 22:38:52 Power Power Failure (Solar System failure) Site to be checked by field team. ETA 3:00 PM INC372016 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 17:20 21:00:52 Power Power Failure (Indeterminate) Site to be checked by field team. ETA 3:00 PM INC372186 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/6/2020 3:00 11:20:52 Power Power Failure (Solar System failure) Site to be checked by field team. ETA 3:00 PM INC372305 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 5/6/2020 6:40 7:40:52 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare available new update is expected from TX team as soon as possible. INC372244 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/6/2020 8:48 5:32:52 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare collected and will sent to the region today. ETR to be provided INC372089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/6/2020 8:50 5:30:52 Power Power Failure (Solar System failure) Site to be checked by field team. ETA 3:00 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 6 12:37:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 6 May 2020 18:37:47 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 5 9 7 7 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 2 1 0 10 ZTE 8 7 2 0 8 Huawei 10 10 10 2 10 Network 27 19 13 2 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 2 0 4 6 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 101:14:03 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No progress and No ETR yet. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 81:04:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 39:56:03 Power Power Failure (Indeterminate) Team will try to pick up the key. Next update is expected. INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 3G D Talkpool 5/5/2020 7:28 31:08:03 RBS RBS Fault (BFU Failure) Faulty BFU. Replacement is expected to be done by today but Team cannot reach yet due to troubleshooting on HDO349. ETR not yet available INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/5/2020 8:49 29:47:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371889 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/5/2020 15:28 23:08:03 RBS RBS Fault (AMM failure) AMM faulty. Team is on the site for replacement INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 21:40:03 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 21:32:03 Dependent Affected by the power issue at the main site Affected by HGA107 INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/5/2020 17:37 20:59:03 Power Power Failure (Solar System failure) Site to be checked by field team. ETA 3:00 PM INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 16:15:03 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372078 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 22:45 15:51:03 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC371197 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 23:51 14:45:03 Power Generator failure (Indeterminate) Red Zone site ,team cannot cross the right now , waiting for new feedback INC372183 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/6/2020 2:52 11:44:03 Power Power Failure (Solar System failure) Site to be checked by field team. ETA 3:00 PM INC372209 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 5/6/2020 3:16 11:20:03 Power Power Failure (Indeterminate) Team still cannot reach the site due to the river they cannot cross, New update is expected from TP INC372308 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/6/2020 6:56 7:40:03 Power Power Failure (Head Cylinder Faulty) Gasket head cylinder faulty. Spare part not yet available. ETR to be provided INC372337 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 5/6/2020 9:30 5:06:03 Transmission Transmission (Indeterminate) After power intervention, TX team is requested, team has been informed, ETA to be provided INC372337 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/6/2020 9:30 5:06:03 Dependent Affected by the Transmission issue at the main site Affected by HGA127 INC372258 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/6/2020 9:48 4:48:03 Transmission Transmission (RAU failure) Faulty RAU2 X 18/15 HP. Spare requested but not collected yet as per TX team. ETR: Not yet available INC372259 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/6/2020 10:04 4:32:03 Power Power Failure (Indeterminate) The Portable genset is out for fuel, Following up on going with Finance team. INC372370 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/6/2020 11:33 3:03:03 Power Generator failure (Indeterminate) Team is working on site. INC372370 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/6/2020 11:33 3:03:03 Dependent Affected by the power issue at the main site Affected by HDO505 INC372370 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/6/2020 11:33 3:03:03 Dependent Affected by the power issue at the main site Affected by HDO505 INC372370 HAIDO035 SANTO_20 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/6/2020 11:33 3:03:03 Dependent Affected by the power issue at the main site Affected by HDO505 INC372370 HAIDO247 BLONDE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/6/2020 11:33 3:03:03 Dependent Affected by the power issue at the main site Affected by HDO505 INC372365 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 11:34 3:02:03 Power Generator failure (Indeterminate) Team is working on site. INC372394 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/6/2020 12:55 1:41:03 Power Generator failure (Indeterminate) Team is informed, ETA 03:00PM INC371143 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/6/2020 13:04 1:32:03 Power Power Failure (Solar System failure) DC/DC faulty, follow up is ongoing. INC372414 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/6/2020 13:34 1:02:03 Power Generator failure (Indeterminate) Team is informed, ETA 03:10PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 6 14:31:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 6 May 2020 20:31:15 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 4 8 8 8 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 2 1 0 11 ZTE 7 6 1 0 7 Huawei 10 10 10 2 10 Network 27 18 12 2 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 2 0 4 6 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 103:07:55 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No progress and No ETR yet. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 82:57:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 41:49:55 Power Power Failure (Indeterminate) Team has to pick up the key. Next update is expected. INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 3G D Talkpool 5/5/2020 7:28 33:01:55 RBS RBS Fault (BFU Failure) Faulty BFU. Replacement is expected to be done by today but Team cannot reach yet due to troubleshooting on HDO349. ETR not yet available INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/5/2020 8:49 31:40:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371889 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/5/2020 15:28 25:01:55 RBS RBS Fault (NPU failure) NPU faulty. Team is now at the Warehouse for another NPU3B as the first one was not good. ETA: Not yet available INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 23:33:55 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 23:25:55 Dependent Affected by the power issue at the main site Affected by HGA107 INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/5/2020 17:37 22:52:55 Power Power Failure (Solar System failure) Due to the bad weather in south area, site cannot be up now, it expected to be up with the sunrise. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 18:08:55 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372078 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 22:45 17:44:55 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC372183 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/6/2020 2:52 13:37:55 Power Power Failure (Solar System failure) Due to the bad weather in south area, site cannot be up now, it expected to be up with the sunrise. INC372209 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 5/6/2020 3:16 13:13:55 Power Power Failure (Indeterminate) Team still cannot reach the site due to the river they cannot cross, New update is expected from TP INC372308 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/6/2020 6:56 9:33:55 Power Power Failure (Head Cylinder Faulty) Gasket head cylinder faulty. Spare part not yet available. ETR to be provided INC372337 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 5/6/2020 9:30 6:59:55 Transmission Transmission (Indeterminate) After power intervention, TX team is requested, team has been informed, ETA: 4: 45PM INC372337 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/6/2020 9:30 6:59:55 Dependent Affected by the Transmission issue at the main site Affected by HGA127 INC372258 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/6/2020 9:48 6:41:55 Transmission Transmission (RAU failure) Faulty RAU2 X 18/15 HP. Spare requested but not collected yet as per TX team. ETR: Not yet available INC372259 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/6/2020 10:04 6:25:55 Power Power Failure (Indeterminate) The Portable genset is out for fuel, Following up on going with Finance team. INC372370 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/6/2020 11:33 4:56:55 Power Generator failure (Indeterminate) Fiber issue is suspected on site, fiber team is informed, ETA 4:30PM INC372370 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/6/2020 11:33 4:56:55 Dependent Affected by the power issue at the main site Affected by HDO505 INC372370 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/6/2020 11:33 4:56:55 Dependent Affected by the power issue at the main site Affected by HDO505 INC372370 HAIDO035 SANTO_20 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/6/2020 11:33 4:56:55 Dependent Affected by the power issue at the main site Affected by HDO505 INC372370 HAIDO247 BLONDE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/6/2020 11:33 4:56:55 Dependent Affected by the power issue at the main site Affected by HDO505 INC372394 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/6/2020 12:55 3:34:55 Power Generator failure (Indeterminate) Team is informed, ETA 04:45PM INC371143 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/6/2020 13:04 3:25:55 Power Power Failure (Solar System failure) DC/DC faulty, follow up is ongoing. INC372414 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/6/2020 13:34 2:55:55 Power Generator failure (Indeterminate) Team is informed, ETA 05:00PM INC372509 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/6/2020 13:52 2:37:55 Power Generator failure (Indeterminate) Power issue at the police station, Team is waiting to do their intervention on site. INC372421 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/6/2020 13:56 2:33:55 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 5h00 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 6 16:23:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 6 May 2020 22:23:01 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3730:01:28 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 564:19:28 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 315:30:28 Power Generator failure (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More update will be shared as soon as available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 178:19:28 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH digicel doesn't have it available. ETR not yet available INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 55:21:28 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 39:01:28 RBS RBS Fault (DUG Failure) Faulty DUG. Spare has been requested, but not available yet. ETR is expected from them INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 37:37:28 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 5/5/2020 7:28 34:53:28 RBS RBS Fault (BFU Failure) Faulty BFU. Replacement is expected to be done today but Team cannot reach yet due to troubleshooting on HDO349. ETR not yet available INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/5/2020 15:42 26:39:28 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372016 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 17:20 25:01:28 Power Power Failure (Indeterminate) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372186 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/6/2020 3:00 15:21:28 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372305 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 5/6/2020 6:40 11:41:28 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare available new update is expected from TX team as soon as possible. INC372244 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/6/2020 8:48 9:33:28 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare collected and will sent to the region today. ETA 06:30 PM INC372089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/6/2020 8:50 9:31:28 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372568 HDN208 LIMBE Nord Ericsson 3G A Talkpool 5/6/2020 17:10 1:11:28 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet available. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 6 17:23:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 6 May 2020 23:23:00 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 06th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 06th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 105:50:20 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No progress and No ETR yet. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 85:40:20 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 44:32:20 Power Power Failure (Indeterminate) Team has to pick up the key. Next update is expected. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 34:23:20 Power Power Failure (Indeterminate) After refueling power Team requested, Power team is informed, ETA: 8:15PM INC371889 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/5/2020 15:28 27:44:20 Transmission Transmission (NPU Failure) NPU faulty. Team is now back in the site to install the new NPU3B as the first one was not good INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 26:16:20 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 26:08:20 Dependent Affected by the power issue at the main site Affected by HGA107 INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/5/2020 17:37 25:35:20 Power Power Failure (Solar System failure) Due to the bad weather in south area, site cannot be up now, it expected to be up with the sunrise. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 20:51:20 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372078 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 22:45 20:27:20 Power Generator failure (Indeterminate) bandits don't want the team to go to the site, due to unsafe area. INC372183 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/6/2020 2:52 16:20:20 Power Power Failure (Solar System failure) Due to the bad weather in south area, site cannot be up now, it expected to be up with the sunrise. INC372209 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 5/6/2020 3:16 15:56:20 Power Power Failure (Indeterminate) Team still cannot reach the site due to the river they cannot cross, New update is expected from TP INC372308 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/6/2020 6:56 12:16:20 Power Power Failure (Head Cylinder Faulty) Gasket head cylinder faulty. Spare part not yet available. ETR to be provided INC372258 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/6/2020 9:48 9:24:20 Transmission Transmission (RAU failure) Faulty RAU2 X 18/15 HP and keep bouncing. Spare requested but not collected yet as per TX team. ETR: Not yet available INC372259 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/6/2020 10:04 9:08:20 Power Generator failure (Fuel issue) The Portable genset is out for fuel, Following up on going with Finance team. INC372370 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/6/2020 11:33 7:39:20 Power Generator failure (Indeterminate) Fiber team is at the cut area, reparation of the link ongoing. ETR:1H INC372370 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/6/2020 11:33 7:39:20 Dependent Affected by the power issue at the main site Affected by HDO505 INC372370 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/6/2020 11:33 7:39:20 Dependent Affected by the power issue at the main site Affected by HDO505 INC372370 HAIDO035 SANTO_20 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/6/2020 11:33 7:39:20 Dependent Affected by the power issue at the main site Affected by HDO505 INC372370 HAIDO247 BLONDE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/6/2020 11:33 7:39:20 Dependent Affected by the power issue at the main site Affected by HDO505 INC372414 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/6/2020 13:34 5:38:20 Power Generator failure (Indeterminate) Team is working on site. INC372421 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/6/2020 13:56 5:16:20 Power Generator failure (Radiator failure) Radiator exploded. More feedback will be sent once available as no spare available yet. ETR to be provided INC372567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/6/2020 17:08 2:04:20 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372475 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/6/2020 17:13 1:59:20 Power Generator failure (Indeterminate) Team is informed, ETA expired, New ETA is expected from team INC372569 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 5/6/2020 17:16 1:56:20 Power Power Failure (Indeterminate) Team is informed, ETA: 7:25PM INC372487 HAIDO403 TROU_BAGUETTE Ouest Huawei 2G+3G A Talkpool 5/6/2020 17:39 1:33:20 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 8h00 PM INC372495 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/6/2020 18:16 0:56:20 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC371197 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/6/2020 18:23 0:49:20 Power Generator failure (Indeterminate) Team cannot reach the site at this time due to the unsafe area. INC372497 HAIDO604 MAHOTIERE 75 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 18:24 0:48:20 Power Generator failure (Indeterminate) Team is informed, ETA 08:30PM INC372496 HDC3111 Vieatte_Grande Hatte Artibonite Ericsson 2G C Talkpool 5/6/2020 18:28 0:44:20 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 9h00 PM INC372496 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 5/6/2020 18:28 0:44:20 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC311 INC372588 HAIDO688 FONTAMARA_49_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/6/2020 18:48 0:24:20 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3730:52:20 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 565:10:20 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 316:21:20 Power Generator failure (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More update will be shared as soon as available. INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 179:10:20 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare has been requested but WH digicel doesn't have it available. ETR not yet available INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 56:12:20 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 39:52:20 RBS RBS Fault (DUG Failure) Faulty DUG. Spare has been requested, but not available yet. ETR is expected from them INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 38:28:20 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 5/5/2020 7:28 35:44:20 RBS RBS Fault (BFU Failure) Faulty BFU. Replacement is expected to be done today but Team cannot reach yet due to troubleshooting on HDO349. ETR not yet available INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/5/2020 15:42 27:30:20 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372016 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 17:20 25:52:20 Power Power Failure (Indeterminate) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372186 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/6/2020 3:00 16:12:20 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372305 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 5/6/2020 6:40 12:32:20 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare available new update is expected from TX team as soon as possible. INC372244 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/6/2020 8:48 10:24:20 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare collected and will sent to the region today. ETA 06:30 PM (Expired). New feedback expected from team INC372089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/6/2020 8:50 10:22:20 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/6/2020 17:08 2:04:20 Power Power Failure (Solar System failure) Site will be back up with solar energy Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 expired. Security May, Friday 6th expired. INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC372302 HGA005 FOND_DES_NEGRES Nippes Ericsson 3G A Talkpool 5/6/2020 6:20 5/6/2020 7:30 1:10:00 4:00:00 Compliant Transmission Transmission (Indeterminate) The router frozen OK Power resented on Router INC372302 HGA011 ANSE_A_VEAU Nippes Ericsson 3G A Talkpool 5/6/2020 6:20 5/6/2020 7:30 1:10:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded site up with the main site. INC372302 HGA025 SALAGNAC Nippes Ericsson 3G B Talkpool 5/6/2020 6:20 5/6/2020 7:30 1:10:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded site up with the main site. INC372302 HGA014 AZILE Nippes Ericsson 3G B Talkpool 5/6/2020 6:20 5/6/2020 7:30 1:10:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded site up with the main site. INC372302 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G C Talkpool 5/6/2020 6:20 5/6/2020 7:30 1:10:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded site up with the main site. INC372302 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G C Talkpool 5/6/2020 6:20 5/6/2020 7:30 1:10:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded site up with the main site. INC372302 HGA021 SALAGNAC Nippes Ericsson 3G B Talkpool 5/6/2020 6:20 5/6/2020 7:30 1:10:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded site up with the main site. INC372178 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 5/6/2020 1:28 5/6/2020 8:50 7:22:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) indeterminate Need to be justified RCA and resolution details still pending from the contractor INC372125 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/5/2020 20:14 5/6/2020 10:45 14:31:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Portable genset out of fuel Need to be justified 5 gals of fuel has been added on the portable genset site is up INC372171 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 23:45 5/6/2020 11:00 11:15:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) indeterminate Need to be justified RCA and resolution details still pending from the contractor INC372172 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 5/6/2020 0:20 5/6/2020 11:00 10:40:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) LOW OIL PRESSURE, FAULTY REAR SEAL Need to be justified 1 GAL 1/2 OIL ADDED AND RESTARTED WITH ANOTHER BATTERY INC372348 HAIDS269 BOISROND_CAMP PERIN Sud ZTE 2G C Talkpool 5/6/2020 10:22 5/6/2020 11:30 1:08:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Alarm cleared by itself INC372348 HAIDS188 MAZENOD_CAMP-PERRIN Sud ZTE 2G+3G D Talkpool 5/6/2020 10:22 5/6/2020 11:30 1:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS269 Cascaded site up with the main site. INC372395 HAIDO515 GRANDE_SALINE/ LE LAMBI Port-au-Prince ZTE 2G+3G A Talkpool 5/6/2020 9:30 5/6/2020 13:00 3:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO155 Cascaded site up with the main site. INC372337 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 5/6/2020 9:30 5/6/2020 17:15 7:45:00 4:00:00 Not Compliant Transmission Affected by the Transmission issue at the main site Affected by HGA108 Need to be justified site up with after fixing the Transmission issue on HGA108 the main site. INC372337 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/6/2020 9:30 5/6/2020 17:15 7:45:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA108 Need to be justified site up with after fixing the Transmission issue on HGA108 the main site. INC372173 HDC215 HINCHE_AVIATION Centre Ericsson 3G B Talkpool 5/5/2020 23:00 5/6/2020 5:43 6:43:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified The last update is expected from field team regarding the intervention INC372098 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/5/2020 23:56 5/6/2020 8:58 9:02:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset Need to be justified 1 oil filter and 1 fuel filter changed then 1 gallon and half of oil added INC372098 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/5/2020 23:56 5/6/2020 8:58 9:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded The site is back in service once the issue solved at HDN167 INC372098 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 5/5/2020 23:56 5/6/2020 8:58 9:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded The site is back in service once the issue solved at HDN167 INC372098 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 5/5/2020 23:56 5/6/2020 8:58 9:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded The site is back in service once the issue solved at HDN167 INC372098 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 5/5/2020 23:56 5/6/2020 8:58 9:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded The site is back in service once the issue solved at HDN167 INC372204 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/6/2020 0:56 5/6/2020 7:12 6:16:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified Any intervention has been performed to get the site back in service INC372182 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/6/2020 2:55 5/6/2020 7:03 4:08:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified The last update is expected from field team regarding the intervention INC372186 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/6/2020 3:00 5/6/2020 7:47 4:47:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with the sunshine INC372211 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/6/2020 3:32 5/6/2020 8:12 4:40:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with the sunshine INC372197 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/6/2020 4:32 5/6/2020 8:06 3:34:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with the sunshine INC372126 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A O&M_Fuel 5/5/2020 20:17 5/6/2020 11:41 15:24:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Need to be justified The quantity od fuel added will be shared by concerned team INC372137 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 5/5/2020 20:53 5/6/2020 8:53 12:00:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset Need to be justified 2 gallons of oil have been added INC372195 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 5/6/2020 4:20 5/6/2020 10:14 5:54:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to radiator failure Need to be justified 1 gallon of coolant has been added then genset restarted INC372201 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/6/2020 0:16 5/6/2020 11:17 11:01:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with the sunshine INC372201 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/6/2020 2:32 5/6/2020 11:17 8:45:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC360 Cascaded The site is back in service once the issue solved at HDC360 INC372117 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/5/2020 20:08 5/6/2020 10:44 14:36:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with the sunshine INC372089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/5/2020 23:58 5/6/2020 10:28 10:30:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with the sunshine INC372311 HDN156 TIKWA Nord-Ouest Ericsson 2G D Talkpool 5/6/2020 7:00 5/6/2020 10:35 3:35:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator failure OK 1 gallon of coolant has been added then genset restarted INC372311 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 5/6/2020 7:00 5/6/2020 10:35 3:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN156 OK The site is back in service once the issue solved at HDN156 INC372116 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/5/2020 19:52 5/6/2020 10:35 14:43:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with the sunshine INC372042 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 5/5/2020 18:24 5/6/2020 11:08 16:44:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Indeterminate Need to be justified Intervention has been performed by power team. Feedback expected from them INC371891 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/5/2020 15:33 5/6/2020 12:42 21:09:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified The last update is expected from field team regarding the intervention INC372025 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/5/2020 17:36 5/6/2020 11:14 17:38:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with the sunshine INC372126 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A O&M_Fuel 5/5/2020 20:17 5/6/2020 13:41 17:24:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Need to be justified Fuel has been added then the power team has made intervention to restore the site INC372331 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/6/2020 9:04 5/6/2020 15:46 6:42:00 4:00:00 Not Compliant Power Generator Failure (Overloaded) Overloaded due to inverter that was off Need to be justified The inverter has been powered to get the issue solved INC372420 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 5/6/2020 14:08 5/6/2020 16:16 2:08:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site is back in service with EdH power source INC372429 HDC230 BOUCAN_CARRE Centre Ericsson 2G D Talkpool 5/6/2020 14:25 5/6/2020 16:48 2:23:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site is back in service with EdH power source INC372429 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/6/2020 14:25 5/6/2020 16:48 2:23:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC230 OK The site is back in service once the issue solved at HDC230 INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 3G D Talkpool 5/5/2020 7:28 5/6/2020 18:53 35:25:00 4:00:00 Not Compliant RBS RBS Fault (BFU Failure) Faulty BFU and rectifier Need to be justified The last update is expected from field team regarding the intervention INC371498 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/4/2020 22:48 5/6/2020 9:30 34:42:00 4:00:00 Not Compliant Power Generator Failure (Under speed) Underspeed due to fuel issue Need to be justified Power team restart after refueling. INC372240 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/6/2020 8:35 5/6/2020 9:30 0:55:00 4:00:00 Compliant Power Generator failure (Battery Failure) Low starter battery voltage OK battery starter issue. Team restarted it with external battery INC372240 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/6/2020 8:35 5/6/2020 9:30 0:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS005 Cascaded Back on air with the main site INC372271 HDO131 MEYOTTE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/6/2020 10:52 5/6/2020 13:16 2:24:00 4:00:00 Compliant Power Generator failure (Fuel filter dirty) Fuel filter dirty OK Fuel filter has been cleaned and genset restarted. INC372369 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/6/2020 11:26 5/6/2020 13:24 1:58:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker genset tripped OK breaker has been reset. INC372330 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/6/2020 9:10 5/6/2020 12:19 3:09:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Faulty battery starter OK breaker has been reset. INC372394 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/6/2020 12:55 5/6/2020 16:11 3:16:00 4:00:00 Compliant Power Generator failure (Low Voltage) DC low voltage OK battery backup low voltage, genset restarted on manual INC372521 HDO067 BARIAJOU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/6/2020 13:59 5/6/2020 16:20 2:21:00 4:00:00 Compliant Power Generator failure (Battery Failure) Low starter battery voltage OK battery starter issue. Team restarted it with external battery INC371197 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 23:51 5/6/2020 16:33 16:42:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution are expected from team INC372365 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 11:34 5/6/2020 16:36 5:02:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Low starter battery voltage Need to be justified batteries are charging. Team fixed the frequency level INC372509 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/6/2020 13:52 5/6/2020 17:01 3:09:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified team has been restarted genset. Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC372139 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/5/2020 21:04 5/6/2020 6:31 9:27:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from talkpool side Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 6 18:21:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 7 May 2020 00:21:46 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 10 5 6 8 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 4 3 0 14 ZTE 12 12 7 0 12 Huawei 3 3 2 0 3 Network 28 19 12 0 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 1 0 2 7 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 106:55:41 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No progress and No ETR yet. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 86:45:41 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 45:37:41 Power Power Failure (Indeterminate) Team has to pick up the key; the HPU cage key is now available in NOC. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 35:28:41 Power Power Failure (Indeterminate) Team is waiting for access. INC371889 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/5/2020 15:28 28:49:41 Transmission Transmission (NPU Failure) NPU faulty. Team is now back in the site to install the new NPU3B as the first one was not good INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 27:21:41 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 27:13:41 Dependent Affected by the power issue at the main site Affected by HGA107 INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/5/2020 17:37 26:40:41 Power Power Failure (Solar System failure) Due to the bad weather in south area, site cannot be up now, it expected to be up with the sun energy. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 21:56:41 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372078 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 22:45 21:32:41 Power Generator failure (Indeterminate) Unsafe area , access is prohibited by bandits INC372183 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/6/2020 2:52 17:25:41 Power Power Failure (Solar System failure) Due to the bad weather in south area, site cannot be up now, it expected to be up with the sun energy. INC372209 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 5/6/2020 3:16 17:01:41 Power Power Failure (Indeterminate) Team is working on site. INC372308 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/6/2020 6:56 13:21:41 Power Power Failure (Head Cylinder Faulty) Gasket head cylinder faulty. Spare part not yet available. ETR to be provided INC372258 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/6/2020 9:48 10:29:41 Transmission Transmission (RAU failure) Faulty RAU2 X 18/15 HP and keep bouncing. Spare requested but not collected yet as per TX team. ETR: Not yet available INC372421 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/6/2020 13:56 6:21:41 Power Generator failure (Radiator failure) Radiator exploded. More feedback will be sent once available as no spare available yet. ETR to be provided INC372567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/6/2020 17:08 3:09:41 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372487 HAIDO403 TROU_BAGUETTE Ouest Huawei 2G+3G A Talkpool 5/6/2020 17:39 2:38:41 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 8h30 PM INC372495 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/6/2020 18:16 2:01:41 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372497 HAIDO604 MAHOTIERE 75 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 18:24 1:53:41 Power Generator failure (Indeterminate) Team is informed, ETA 08:30PM INC372590 HDC211 MIREBALAIS Centre Ericsson 2G+3G+LTE A Talkpool 5/6/2020 18:44 1:33:41 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 9h00 PM INC372590 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 5/6/2020 18:44 1:33:41 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC211 INC372590 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G+LTE A Talkpool 5/6/2020 18:44 1:33:41 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC211 INC372499 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/6/2020 18:48 1:29:41 Power Power Failure (Indeterminate) Team has been informed; ETA 9:20 pm. INC372601 HAIDO215 BARREAU Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 1:14:41 Power Generator failure (Indeterminate) Team is informed, ETA 9:30 PM INC372601 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 1:14:41 Dependent Affected by the power issue at the main site Attached to HDO215 INC372601 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/6/2020 19:03 1:14:41 Dependent Affected by the power issue at the main site Attached to HDO215 INC372601 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 1:14:41 Dependent Affected by the power issue at the main site Attached to HDO215 INC372601 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 1:14:41 Dependent Affected by the power issue at the main site Attached to HDO215 INC372606 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/6/2020 19:32 0:45:41 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: not provided yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 6 19:21:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 7 May 2020 01:21:46 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3733:00:14 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 567:18:14 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 318:29:14 Power Generator failure (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More update will be shared as soon as available. INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 58:20:14 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 42:00:14 RBS RBS Fault (DUG Failure) Faulty DUG. Spare has been requested, but not available yet. ETR is expected from them INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 40:36:14 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/5/2020 15:42 29:38:14 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372016 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 17:20 28:00:14 Power Power Failure (Indeterminate) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372186 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/6/2020 3:00 18:20:14 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372305 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 5/6/2020 6:40 14:40:14 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare available new update is expected from TX team as soon as possible. INC372244 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/6/2020 8:48 12:32:14 RBS RBS Fault (RUS Failure) Faulty RUS01B3. Team is on site INC372089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/6/2020 8:50 12:30:14 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 0:53:14 RBS RBS Fault (Software Issue) BSS/RNS has been informed and troubleshooting is ongoing. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 6 20:18:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 7 May 2020 02:18:02 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 8 6 10 8 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 1 1 0 12 ZTE 14 14 8 0 14 Huawei 6 6 6 0 6 Network 32 21 15 0 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 1 0 3 6 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 108:54:53 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No progress and No ETR yet. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 88:44:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 47:36:53 Power Power Failure (Indeterminate) Team has to pick up the key; the HPU cage key is now available in NOC. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 37:27:53 Power Power Failure (Indeterminate) Team is still working on site. INC371889 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/5/2020 15:28 30:48:53 Transmission Transmission (NPU Failure) NPU faulty. Team is now back in the site to install the new NPU3B as the first one was not good INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 29:20:53 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 29:12:53 Dependent Affected by the power issue at the main site Affected by HGA107 INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/5/2020 17:37 28:39:53 Power Power Failure (Solar System failure) Due to the bad weather in south area, site cannot be up now; it expected to be up with the sun energy. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 23:55:53 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372078 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 22:45 23:31:53 Power Generator failure (Indeterminate) Unsafe area , access is prohibited by bandits INC372183 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/6/2020 2:52 19:24:53 Power Power Failure (Solar System failure) Due to the bad weather in south area, site cannot be up now; it expected to be up with the sun energy. INC372209 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 5/6/2020 3:16 19:00:53 Transmission Transmission (Indeterminate) No power issue found; RAN TP team support requested. TP refuses to send a team to reach the site. INC372308 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/6/2020 6:56 15:20:53 Power Power Failure (Head Cylinder Faulty) Gasket head cylinder faulty. Spare part not yet available. ETR to be provided INC372258 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/6/2020 9:48 12:28:53 Transmission Transmission (RAU failure) Faulty RAU2 X 18/15 HP and keep bouncing. Spare requested but not collected yet as per TX team. ETR: Not yet available INC372421 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/6/2020 13:56 8:20:53 Power Generator failure (Radiator failure) Radiator exploded. More feedback will be sent once available as no spare available yet. ETR to be provided INC372567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/6/2020 17:08 5:08:53 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372495 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/6/2020 18:16 4:00:53 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372497 HAIDO604 MAHOTIERE 75 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 18:24 3:52:53 Power Generator failure (Indeterminate) TP cannot provide any update for the site INC372499 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/6/2020 18:48 3:28:53 Power Power Failure (Indeterminate) Team is working on site. INC372601 HAIDO215 BARREAU Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 3:13:53 Power Generator failure (Indeterminate) ETA Expired , no further update provided INC372601 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 3:13:53 Dependent Affected by the power issue at the main site Attached to HDO215 INC372601 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/6/2020 19:03 3:13:53 Dependent Affected by the power issue at the main site Attached to HDO215 INC372601 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 3:13:53 Dependent Affected by the power issue at the main site Attached to HDO215 INC372601 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 3:13:53 Dependent Affected by the power issue at the main site Attached to HDO215 INC372606 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/6/2020 19:32 2:44:53 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372598 HDO485 FONEMED Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/6/2020 19:59 2:17:53 Power Generator failure (Indeterminate) Team has been informed , ETA23:30 INC372701 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/6/2020 20:32 1:44:53 Power Power Failure (Indeterminate) TP is not managing his team to reach the site at night. INC372703 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/6/2020 20:56 1:20:53 Power Generator failure (Indeterminate) Team has been informed , ETA 22:30 INC372703 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/6/2020 20:56 1:20:53 Dependent Affected by the power issue at the main site Affected by HDO293 INC372616 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 5/6/2020 21:13 1:03:53 Power Power Failure (Indeterminate) Team has been informed; ETA 11:30 pm. INC372618 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 5/6/2020 21:25 0:51:53 Power Power Failure (Indeterminate) Team has been informed. ETA: 10:30 PM INC372706 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/6/2020 21:28 0:48:53 Power Generator failure (Indeterminate) Team has been informed , ETA 23:00 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 6 22:19:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 7 May 2020 04:19:46 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 6 5 11 12 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 2 1 0 18 ZTE 13 13 8 0 13 Huawei 3 3 3 0 3 Network 33 18 12 0 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 1 0 2 6 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 110:54:39 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No progress and No ETR yet. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 90:44:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 49:36:39 Power Power Failure (Indeterminate) Team has to pick up the key; the HPU cage key is now available in NOC. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 39:27:39 Power Generator failure (Fuel issue) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 31:20:39 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 31:12:39 Dependent Affected by the power issue at the main site Affected by HGA107 INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/5/2020 17:37 30:39:39 Power Power Failure (Solar System failure) Due to the bad weather in south area, site cannot be up now; it expected to be up with the sun energy. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 25:55:39 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372078 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 22:45 25:31:39 Power Generator failure (Indeterminate) Unsafe area , access is prohibited by bandits INC372183 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/6/2020 2:52 21:24:39 Power Power Failure (Solar System failure) Due to the bad weather in south area, site cannot be up now; it expected to be up with the sun energy. INC372209 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 5/6/2020 3:16 21:00:39 Transmission Transmission (Indeterminate) No power issue found; RAN TP team support requested. TP refuses to send a team to reach the site. INC372308 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/6/2020 6:56 17:20:39 Power Power Failure (Head Cylinder Faulty) Gasket head cylinder faulty. Spare part not yet available. ETR to be provided INC372258 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/6/2020 9:48 14:28:39 Transmission Transmission (RAU failure) Faulty RAU2 X 18/15 HP and keep bouncing. Spare requested but not collected yet as per TX team. ETR: Not yet available INC372421 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/6/2020 13:56 10:20:39 Power Generator failure (Radiator failure) Radiator exploded. More feedback will be sent once available as no spare available yet. ETR to be provided INC372567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/6/2020 17:08 7:08:39 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372495 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/6/2020 18:16 6:00:39 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372497 HAIDO604 MAHOTIERE 75 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 18:24 5:52:39 Power Generator failure (Indeterminate) Team is on site INC372601 HAIDO215 BARREAU Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 5:13:39 Power Generator failure (Indeterminate) TP is not managing it's team to reach the site INC372601 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 5:13:39 Dependent Affected by the power issue at the main site Attached to HDO215 INC372601 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/6/2020 19:03 5:13:39 Dependent Affected by the power issue at the main site Attached to HDO215 INC372601 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 5:13:39 Dependent Affected by the power issue at the main site Attached to HDO215 INC372601 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 5:13:39 Dependent Affected by the power issue at the main site Attached to HDO215 INC372606 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/6/2020 19:32 4:44:39 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372598 HDO485 FONEMED Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/6/2020 19:59 4:17:39 Power Generator failure (Indeterminate) Site located inside a private property , team will be there around 7:00 AM INC372701 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/6/2020 20:32 3:44:39 Power Power Failure (Indeterminate) TP is not managing his team to reach the site at night. INC372616 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 5/6/2020 21:13 3:03:39 Power Power Failure (Indeterminate) Team is working on site. INC372618 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 5/6/2020 21:25 2:51:39 Power Power Failure (Indeterminate) Site remains down after power team has been performed on it, Tx team is requested. ETA: 12:40 AM INC372710 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/6/2020 21:44 2:32:39 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372710 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/6/2020 21:44 2:32:39 Dependent Affected by the power issue at the main site Affected by HDC360 INC372623 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/6/2020 22:09 2:07:39 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372718 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/6/2020 22:52 1:24:39 Power Power Failure (Indeterminate) Site is located in a island; team will reach the site this morning once boat is available. INC372634 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/6/2020 23:36 0:40:39 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet. INC372722 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/6/2020 23:43 0:33:39 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet. INC372726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 5/6/2020 23:52 0:24:39 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 6 22:33:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 7 May 2020 04:33:37 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3736:13:07 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 570:31:07 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 321:42:07 Power Generator failure (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More update will be shared as soon as available. INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 61:33:07 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 45:13:07 RBS RBS Fault (DUG Failure) Faulty DUG. Spare has been requested, but not available yet. ETR is expected from them INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 43:49:07 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/5/2020 15:42 32:51:07 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372016 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 17:20 31:13:07 Power Power Failure (Indeterminate) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372186 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/6/2020 3:00 21:33:07 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372305 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 5/6/2020 6:40 17:53:07 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare available new update is expected from TX team as soon as possible. INC372244 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/6/2020 8:48 15:45:07 RBS RBS Fault (RUS Failure) Faulty RUS01B3 replaced but sector down again . Team will be back today early in the daytime INC372089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/6/2020 8:50 15:43:07 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 5/6/2020 20:27 4:06:07 RBS RBS Fault (Software Issue) BSS/RNS has been informed and troubleshooting is ongoing. INC372634 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/6/2020 23:36 0:57:07 Power Power Failure (Indeterminate) Team is already informed . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 6 23:23:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 7 May 2020 05:23:50 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 6 5 11 13 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 2 1 0 19 ZTE 12 12 7 0 12 Huawei 4 4 4 0 4 Network 34 18 12 0 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 1 0 2 6 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 112:00:51 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No progress and No ETR yet. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 91:50:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 50:42:51 Power Power Failure (Indeterminate) Team has to pick up the key; the HPU cage key is now available in NOC. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 40:33:51 Power Generator failure (Fuel issue) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 32:26:51 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 32:18:51 Dependent Affected by the power issue at the main site Affected by HGA107 INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/5/2020 17:37 31:45:51 Power Power Failure (Solar System failure) Due to the bad weather in south area, site cannot be up now; it expected to be up with the sun energy. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 27:01:51 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372078 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 22:45 26:37:51 Power Generator failure (Indeterminate) Unsafe area , access is prohibited by bandits INC372183 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/6/2020 2:52 22:30:51 Power Power Failure (Solar System failure) Due to the bad weather in south area, site cannot be up now; it expected to be up with the sun energy. INC372209 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 5/6/2020 3:16 22:06:51 Transmission Transmission (Indeterminate) No power issue found; RAN TP team support requested. TP refuses to send a team to reach the site. INC372308 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/6/2020 6:56 18:26:51 Power Power Failure (Head Cylinder Faulty) Gasket head cylinder faulty. Spare part not yet available. ETR to be provided INC372258 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/6/2020 9:48 15:34:51 Transmission Transmission (RAU failure) Faulty RAU2 X 18/15 HP and keep bouncing. Spare requested but not collected yet as per TX team. ETR: Not yet available INC372421 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/6/2020 13:56 11:26:51 Power Generator failure (Radiator failure) Radiator exploded. More feedback will be sent once available as no spare available yet. ETR to be provided INC372567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/6/2020 17:08 8:14:51 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372495 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/6/2020 18:16 7:06:51 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372497 HAIDO604 MAHOTIERE 75 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 18:24 6:58:51 Power Generator failure (Indeterminate) Fuel and water mixed , waiting for ETR plan from TP INC372601 HAIDO215 BARREAU Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 6:19:51 Power Generator failure (Indeterminate) TP is not managing it's team to reach the site INC372601 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 6:19:51 Dependent Affected by the power issue at the main site Attached to HDO215 INC372601 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/6/2020 19:03 6:19:51 Dependent Affected by the power issue at the main site Attached to HDO215 INC372601 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 6:19:51 Dependent Affected by the power issue at the main site Attached to HDO215 INC372601 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 6:19:51 Dependent Affected by the power issue at the main site Attached to HDO215 INC372606 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/6/2020 19:32 5:50:51 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372598 HDO485 FONEMED Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/6/2020 19:59 5:23:51 Power Generator failure (Indeterminate) Site located inside a private property , team will be there around 7:00 AM INC372701 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/6/2020 20:32 4:50:51 Power Power Failure (Indeterminate) TP is not managing his team to reach the site at night. INC372616 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 5/6/2020 21:13 4:09:51 Power Power Failure (Indeterminate) Access issue; follow-up is ongoing with site inspector to grant access. INC372710 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/6/2020 21:44 3:38:51 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372710 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/6/2020 21:44 3:38:51 Dependent Affected by the power issue at the main site Affected by HDC360 INC372623 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/6/2020 22:09 3:13:51 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372718 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/6/2020 22:52 2:30:51 Power Power Failure (Indeterminate) Site is located in an island; team will reach the site this morning once boat is available. INC372634 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/6/2020 23:36 1:46:51 Power Power Failure (Indeterminate) Team has been informed. ETA: 6:00 AM INC372722 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/6/2020 23:43 1:39:51 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 5/6/2020 23:52 1:30:51 Power Power Failure (Indeterminate) Team has been informed. ETA: 6:00 AM, due unsafe area, reported by talkpool team. INC372640 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/7/2020 0:23 0:59:51 Power Power Failure (Indeterminate) Team has been informed. ETA: 8:00 AM due unsafe area, reported by talkpool team. INC372732 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 0:29 0:53:51 Power Generator failure (Indeterminate) Team has been informed , ETA :2H30 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 7 01:11:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 7 May 2020 07:11:40 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 4 2 8 20 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 5 2 0 28 ZTE 6 6 1 0 6 Huawei 0 0 0 0 0 Network 31 11 3 0 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 1 0 3 5 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 113:48:16 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No progress and No ETR yet. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 93:38:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 52:30:16 Power Power Failure (Indeterminate) Team has to pick up the key; the HPU cage key is now available in NOC. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 42:21:16 Power Generator failure (Fuel issue) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 34:06:16 Dependent Affected by the power issue at the main site Affected by HGA107 INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/5/2020 17:37 33:33:16 Power Power Failure (Solar System failure) Due to the bad weather in south area, site cannot be up now; it expected to be up with the sun energy. INC372183 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/6/2020 2:52 24:18:16 Power Power Failure (Solar System failure) Due to the bad weather in south area, site cannot be up now; it expected to be up with the sun energy. INC372209 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 5/6/2020 3:16 23:54:16 Transmission Transmission (Indeterminate) No power issue found; RAN TP team support requested. TP refuses to send a team to reach the site. INC372308 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/6/2020 6:56 20:14:16 Power Power Failure (Head Cylinder Faulty) Gasket head cylinder faulty. Spare part not yet available. ETR to be provided INC372258 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/6/2020 9:48 17:22:16 Transmission Transmission (RAU failure) Faulty RAU2 X 18/15 HP and keep bouncing. Spare requested but not collected yet as per TX team. ETR: Not yet available INC372421 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/6/2020 13:56 13:14:16 Power Generator failure (Radiator failure) Radiator exploded. More feedback will be sent once available as no spare available yet. ETR to be provided INC372567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/6/2020 17:08 10:02:16 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372495 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/6/2020 18:16 8:54:16 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372606 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/6/2020 19:32 7:38:16 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372616 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 5/6/2020 21:13 5:57:16 Power Power Failure (Indeterminate) Access issue; follow-up is ongoing with site inspector to grant access. INC372710 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/6/2020 21:44 5:26:16 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372710 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/6/2020 21:44 5:26:16 Dependent Affected by the power issue at the main site Affected by HDC360 INC372623 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/6/2020 22:09 5:01:16 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372718 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/6/2020 22:52 4:18:16 Power Power Failure (Indeterminate) Site is located in an island; team will reach the site this morning once boat is available. INC372634 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/6/2020 23:36 3:34:16 Power Power Failure (Indeterminate) Team has been informed. ETA: 6:00 AM INC372722 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/6/2020 23:43 3:27:16 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 5/6/2020 23:52 3:18:16 Power Power Failure (Indeterminate) Team has been informed. ETA: 6:00 AM, due unsafe area, reported by talkpool team. INC372640 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/7/2020 0:23 2:47:16 Power Power Failure (Indeterminate) Team has been informed. ETA: 8:00 AM due unsafe area, reported by talkpool team. INC372735 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/7/2020 1:12 1:58:16 Transmission Transmission (Indeterminate) Team cannot reach the site at night due to unsafe area. ETA 8:30am, reported by talkpool team INC372736 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 5/7/2020 1:20 1:50:16 Power Power Failure (Indeterminate) Team has been informed. ETA: 7:30 AM, due unsafe area, reported by talkpool team. INC372644 HDN265 ACUL_DES_PINS Nord-Est Ericsson 2G D Talkpool 5/7/2020 1:20 1:50:16 Power Power Failure (Indeterminate) Team has been informed. ETA: 7:30 AM, due unsafe area, reported by talkpool team. INC372740 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 5/7/2020 1:32 1:38:16 Power Power Failure (Indeterminate) Talkpool is not managed the team to reach the site. INC372645 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/7/2020 1:36 1:34:16 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372647 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/7/2020 1:40 1:30:16 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372649 HDC230 BOUCAN_CARRE Centre Ericsson 2G D Talkpool 5/7/2020 1:48 1:22:16 Power Power Failure (Indeterminate) Team has been informed. ETA: 5:00 AM INC372649 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/7/2020 1:48 1:22:16 Dependent Affected by the power issue at the main site Affected by HDC230 INC372742 HDC211 MIREBALAIS Centre Ericsson 2G+3G+LTE A Talkpool 5/7/2020 2:24 0:46:16 Power Power Failure (Indeterminate) Team has been informed. ETA: 4:45 AM INC372742 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 5/7/2020 2:24 0:46:16 Dependent Affected by the power issue at the main site Affected by HDC211 INC372742 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G+LTE A Talkpool 5/7/2020 2:24 0:46:16 Dependent Affected by the power issue at the main site Affected by HDC211 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 7 01:15:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 7 May 2020 07:15:54 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3738:55:28 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 573:13:28 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 324:24:28 Power Generator failure (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More update will be shared as soon as available. INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 64:15:28 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 47:55:28 RBS RBS Fault (DUG Failure) Faulty DUG. Spare has been requested, but not available yet. ETR is expected from them INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 46:31:28 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/5/2020 15:42 35:33:28 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372016 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 17:20 33:55:28 Power Power Failure (Indeterminate) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372186 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/6/2020 3:00 24:15:28 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372305 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 5/6/2020 6:40 20:35:28 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare available new update is expected from TX team as soon as possible. INC372244 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/6/2020 8:48 18:27:28 RBS RBS Fault (RUS Failure) Faulty RUS01B3 replaced but sector down again . Team will be back today early in the daytime INC372089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/6/2020 8:50 18:25:28 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 5/6/2020 20:27 6:48:28 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC372634 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/6/2020 23:36 3:39:28 Power Power Failure (Indeterminate) Team is already informed . ETA:6 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 7 02:13:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 7 May 2020 08:13:54 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 13 6 11 21 51 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 27 6 3 0 30 ZTE 15 15 10 0 15 Huawei 6 6 5 0 6 Network 48 27 18 0 51 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 38 1 0 3 9 51 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 114:50:35 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No progress and No ETR yet. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 94:40:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 53:32:35 Power Power Failure (Indeterminate) Team has to pick up the key; the HPU cage key is now available in NOC. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 43:23:35 Power Generator failure (Fuel issue) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 35:16:35 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 35:08:35 Dependent Affected by the power issue at the main site Affected by HGA107 INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/5/2020 17:37 34:35:35 Power Power Failure (Solar System failure) Due to the bad weather in south area, site cannot be up now; it expected to be up with the sun energy. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 29:51:35 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372078 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 22:45 29:27:35 Power Generator failure (Indeterminate) Unsafe area , access is prohibited by bandits INC372183 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/6/2020 2:52 25:20:35 Power Power Failure (Solar System failure) Due to the bad weather in south area, site cannot be up now; it expected to be up with the sun energy. INC372209 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 5/6/2020 3:16 24:56:35 Transmission Transmission (Indeterminate) No power issue found; RAN TP team support requested. TP refuses to send a team to reach the site. INC372308 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/6/2020 6:56 21:16:35 Power Power Failure (Head Cylinder Faulty) Gasket head cylinder faulty. Spare part not yet available. ETR to be provided INC372258 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/6/2020 9:48 18:24:35 Transmission Transmission (RAU failure) Faulty RAU2 X 18/15 HP and keep bouncing. Spare requested but not collected yet as per TX team. ETR: Not yet available INC372421 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/6/2020 13:56 14:16:35 Power Generator failure (Radiator failure) Radiator exploded. More feedback will be sent once available as no spare available yet. ETR to be provided INC372567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/6/2020 17:08 11:04:35 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372495 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/6/2020 18:16 9:56:35 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372497 HAIDO604 MAHOTIERE 75 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 18:24 9:48:35 Power Generator failure (Indeterminate) Fuel and water mixed , waiting for ETR plan from TP INC372601 HAIDO215 BARREAU Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 9:09:35 Power Generator failure (Indeterminate) TP is not managing it's team to reach the site INC372601 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 9:09:35 Dependent Affected by the power issue at the main site Attached to HDO215 INC372601 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/6/2020 19:03 9:09:35 Dependent Affected by the power issue at the main site Attached to HDO215 INC372601 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 9:09:35 Dependent Affected by the power issue at the main site Attached to HDO215 INC372601 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 9:09:35 Dependent Affected by the power issue at the main site Attached to HDO215 INC372606 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/6/2020 19:32 8:40:35 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372598 HDO485 FONEMED Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/6/2020 19:59 8:13:35 Power Generator failure (Indeterminate) Site located inside a private property , team will be there around 7:00 AM INC372616 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 5/6/2020 21:13 6:59:35 Power Power Failure (Indeterminate) Access issue; follow-up is ongoing with site inspector to grant access. INC372710 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/6/2020 21:44 6:28:35 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372710 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/6/2020 21:44 6:28:35 Dependent Affected by the power issue at the main site Affected by HDC360 INC372623 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/6/2020 22:09 6:03:35 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372718 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/6/2020 22:52 5:20:35 Power Power Failure (Indeterminate) Site is located in an island; team will reach the site this morning once boat is available. INC372634 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/6/2020 23:36 4:36:35 Power Power Failure (Indeterminate) TP is not managing it's team to reach the site INC372722 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/6/2020 23:43 4:29:35 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 5/6/2020 23:52 4:20:35 Power Power Failure (Indeterminate) TP is not managing it's team to reach the site INC372640 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/7/2020 0:23 3:49:35 Power Power Failure (Indeterminate) TP is not managing it's team to reach the site INC372735 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/7/2020 1:12 3:00:35 Transmission Transmission (Indeterminate) TP is not managing it's team to reach the site INC372736 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 5/7/2020 1:20 2:52:35 Power Power Failure (Indeterminate) TP is not managing it's team to reach the site INC372644 HDN265 ACUL_DES_PINS Nord-Est Ericsson 2G D Talkpool 5/7/2020 1:20 2:52:35 Power Power Failure (Indeterminate) TP is not managing it's team to reach the site INC372740 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 5/7/2020 1:32 2:40:35 Power Power Failure (Indeterminate) Talkpool is not managed the team to reach the site. INC372643 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/7/2020 1:32 2:40:35 Power Generator failure (Indeterminate) Unsafe area , team will be on site at 7:00 AM INC372738 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/7/2020 1:32 2:40:35 Power Generator failure (Indeterminate) TP cannot provide any update for the site INC372645 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/7/2020 1:36 2:36:35 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372647 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/7/2020 1:40 2:32:35 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372649 HDC230 BOUCAN_CARRE Centre Ericsson 2G D Talkpool 5/7/2020 1:48 2:24:35 Power Power Failure (Indeterminate) Team has been informed. ETA: 5:00 AM INC372649 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/7/2020 1:48 2:24:35 Dependent Affected by the power issue at the main site Affected by HDC230 INC372650 HDO575 SONAPI-COW_II Port-au-Prince Huawei 2G+3G C Talkpool 5/7/2020 1:55 2:17:35 Power Generator failure (Indeterminate) Access not allowed at this time , ETA 8:00 AM INC372497 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/7/2020 2:00 2:12:35 Power Affected by the power issue at the main site Affected by HDO604 INC372654 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G+LTE C Talkpool 5/7/2020 2:21 1:51:35 Power Power Failure (Solar System failure) Solar system failed; site will be back in service with the sun energy. INC372742 HDC211 MIREBALAIS Centre Ericsson 2G+3G+LTE A Talkpool 5/7/2020 2:24 1:48:35 Power Power Failure (Indeterminate) Team has been informed. ETA: 4:45 AM INC372742 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 5/7/2020 2:24 1:48:35 Dependent Affected by the power issue at the main site Affected by HDC211 INC372742 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G+LTE A Talkpool 5/7/2020 2:24 1:48:35 Dependent Affected by the power issue at the main site Affected by HDC211 INC372651 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 5/7/2020 2:32 1:40:35 Power Power Failure (Indeterminate) Team has been informed. ETA expired, new ETA not provided yet. INC372603 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/7/2020 2:47 1:25:35 Power Generator failure (Indeterminate) Access issue , team will be on site around 8:00 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 7 04:39:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 7 May 2020 10:39:47 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3742:19:09 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 576:37:09 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 327:48:09 Power Generator failure (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More update will be shared as soon as available. INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 67:39:09 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 51:19:09 RBS RBS Fault (DUG Failure) Faulty DUG. Spare has been requested, but not available yet. ETR is expected from them INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 49:55:09 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/5/2020 15:42 38:57:09 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372016 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 17:20 37:19:09 Power Power Failure (Indeterminate) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372305 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 5/6/2020 6:40 23:59:09 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare available new update is expected from TX team as soon as possible. INC372244 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/6/2020 8:48 21:51:09 RBS RBS Fault (RUS Failure) Faulty RUS01B3 replaced but sector down again . Team will be back today early in the daytime INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 5/6/2020 20:27 10:12:09 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC372634 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/6/2020 23:36 7:03:09 Power Power Failure (Indeterminate) Team is already dispatched . New ETA: 6H45 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 7 05:31:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 7 May 2020 11:31:09 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 07th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 07th, 2020 till 7:00 AM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 118:01:50 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No progress and No ETR yet. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 97:51:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 56:43:50 Power Power Failure (Indeterminate) Team has to pick up the key; the HPU cage key is now available in NOC. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 46:34:50 Power Generator failure (Fuel issue) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 38:27:50 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 38:19:50 Dependent Affected by the power issue at the main site Affected by HGA107 INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/5/2020 17:37 37:46:50 Power Power Failure (Solar System failure) Due to the bad weather in south area, site cannot be up now; it expected to be up with the sun energy. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 33:02:50 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372078 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 22:45 32:38:50 Power Generator failure (Indeterminate) Unsafe area , access is prohibited by bandits INC372186 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/6/2020 0:00 31:23:50 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/6/2020 0:00 31:23:50 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372183 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/6/2020 2:52 28:31:50 Power Power Failure (Solar System failure) Due to the bad weather in south area, site cannot be up now; it expected to be up with the sun energy. INC372209 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 5/6/2020 3:16 28:07:50 Transmission Transmission (Indeterminate) No power issue found; RAN TP team support requested. Team will reach the site this morning at 8:30 am. INC372308 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/6/2020 6:56 24:27:50 Power Power Failure (Head Cylinder Faulty) Gasket head cylinder faulty. Spare part not yet available. ETR to be provided INC372258 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/6/2020 9:48 21:35:50 Transmission Transmission (RAU failure) Faulty RAU2 X 18/15 HP and keep bouncing. Spare requested but not collected yet as per TX team. ETR: Not yet available INC372421 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/6/2020 13:56 17:27:50 Power Generator failure (Radiator failure) Radiator exploded. More feedback will be sent once available as no spare available yet. ETR to be provided INC372567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/6/2020 17:08 14:15:50 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372495 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/6/2020 18:16 13:07:50 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372497 HAIDO604 MAHOTIERE 75 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 18:24 12:59:50 Power Generator failure (Indeterminate) Fuel and water mixed , waiting for ETR plan from TP INC372601 HAIDO215 BARREAU Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 12:20:50 Power Generator failure (Indeterminate) Team is on site INC372601 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 12:20:50 Dependent Affected by the power issue at the main site Attached to HDO215 INC372601 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/6/2020 19:03 12:20:50 Dependent Affected by the power issue at the main site Attached to HDO215 INC372601 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 12:20:50 Dependent Affected by the power issue at the main site Attached to HDO215 INC372601 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 12:20:50 Dependent Affected by the power issue at the main site Attached to HDO215 INC372606 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/6/2020 19:32 11:51:50 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372598 HDO485 FONEMED Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/6/2020 19:59 11:24:50 Power Generator failure (Indeterminate) Team is waiting for access INC372616 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 5/6/2020 21:13 10:10:50 Power Power Failure (Indeterminate) Access issue; follow-up is ongoing with site inspector to grant access. INC372710 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/6/2020 21:44 9:39:50 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372710 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/6/2020 21:44 9:39:50 Dependent Affected by the power issue at the main site Affected by HDC360 INC372718 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/6/2020 22:52 8:31:50 Power Power Failure (Indeterminate) Site is located in an island; team will reach the site this morning once boat is available. INC372722 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/6/2020 23:43 7:40:50 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 5/6/2020 23:52 7:31:50 Power Power Failure (Indeterminate) Talkpool is not the team to reach on the site. INC372640 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/7/2020 0:23 7:00:50 Power Power Failure (Indeterminate) Team has been informed. ETA: 8:00 AM due unsafe area, reported by talkpool team. INC372735 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/7/2020 1:12 6:11:50 Transmission Transmission (Indeterminate) Team cannot reach the site at night due to unsafe area. ETA 8:30am, reported by talkpool team INC372736 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 5/7/2020 1:20 6:03:50 Power Power Failure (Indeterminate) Team has been informed. ETA: 7:30 AM, due unsafe area, reported by talkpool team. INC372740 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 5/7/2020 1:32 5:51:50 Power Power Failure (Indeterminate) Team has been informed. ETA: 7:30 AM INC372643 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/7/2020 1:32 5:51:50 Power Generator failure (Indeterminate) Team is waiting for access INC372738 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/7/2020 1:32 5:51:50 Power Generator failure (Indeterminate) Team is working on site INC372645 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/7/2020 1:36 5:47:50 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC372650 HDO575 SONAPI-COW_II Port-au-Prince Huawei 2G+3G C Talkpool 5/7/2020 1:55 5:28:50 Power Generator failure (Indeterminate) Access not allowed at this time , ETA 8:00 AM INC372497 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/7/2020 2:00 5:23:50 Power Affected by the power issue at the main site Affected by HDO604 INC372654 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G+LTE C Talkpool 5/7/2020 2:21 5:02:50 Power Power Failure (Solar System failure) Solar system failed; site will be back in service with the sun energy. INC372651 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 5/7/2020 2:32 4:51:50 Power Power Failure (Indeterminate) Team is working on the site. INC372603 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/7/2020 2:47 4:36:50 Power Generator failure (Indeterminate) Access issue , team will be on site around 8:00 AM INC372660 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/7/2020 5:09 2:14:50 Power Generator failure (Indeterminate) Team has been informed , ETA 7:30 AM INC372748 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/7/2020 5:10 2:13:50 Power Power Failure (Indeterminate) Team has been informed; ETA 9:20 am. INC372753 HDC213 CANGE Centre Ericsson 2G D Talkpool 5/7/2020 5:40 1:43:50 Power Power Failure (Indeterminate) Team has been informed. ETA: 8:00 AM INC372753 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 5/7/2020 5:40 1:43:50 Dependent Affected by the power issue at the main site Affected by HDC213 INC372753 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 5/7/2020 5:40 1:43:50 Dependent Affected by the power issue at the main site Affected by HDC213 INC372753 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 5/7/2020 5:40 1:43:50 Dependent Affected by the power issue at the main site Affected by HDC213 INC372661 HDS004 PIKAN Sud-Est Ericsson 2G D Talkpool 5/7/2020 5:48 1:35:50 Dependent Power Failure (Indeterminate) Team has been informed; ETA 7:20 am. INC372661 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 5/7/2020 5:48 1:35:50 Dependent Affected by the power issue at the main site Affected by HDS004 INC372661 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 5/7/2020 5:48 1:35:50 Dependent Affected by the power issue at the main site Affected by HDS004 INC372661 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/7/2020 5:48 1:35:50 Dependent Affected by the power issue at the main site Affected by HDS004 INC372661 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 5/7/2020 5:48 1:35:50 Dependent Affected by the power issue at the main site Affected by HDS004 INC372760 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 5/7/2020 6:08 1:15:50 Power Power Failure (Indeterminate) Team has been informed; ETA 7:20 am. INC372766 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 5/7/2020 6:28 0:55:50 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC372766 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 5/7/2020 6:28 0:55:50 Dependent Affected by the power issue at the main site Affected by HDO389 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3743:03:50 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 577:21:50 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 328:32:50 Power Generator failure (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More update will be shared as soon as available. INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 68:23:50 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 52:03:50 RBS RBS Fault (DUG Failure) Faulty DUG. Spare has been requested, but not available yet. ETR is expected from them INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 50:39:50 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/5/2020 15:42 39:41:50 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372016 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 17:20 38:03:50 Power Power Failure (Indeterminate) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372305 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 5/6/2020 6:40 24:43:50 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare available new update is expected from TX team as soon as possible. INC372244 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/6/2020 8:48 22:35:50 RBS RBS Fault (RUS Failure) Faulty RUS01B3 replaced but sector down again . Team will be back today early in the daytime INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 5/6/2020 20:27 10:56:50 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC372634 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/6/2020 23:36 7:47:50 Power Power Failure (Indeterminate) Team is already dispatched . New ETA:6 AM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 6th 2020 Security May, Friday 6th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Friday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC372701 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/6/2020 20:32 5/7/2020 1:20 4:48:00 4:00:00 Not Compliant Power Generator failure (High temperature) Low oil pressure Need to be justified 1 and 1/2 gallon of oil added; and genset was restarted. INC372499 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/6/2020 18:48 5/6/2020 21:50 3:02:00 4:00:00 Compliant Power Generator failure (Fuel issue) Potable genset out of fuel OK A rescue of 5 gallons has been made. INC372569 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 5/6/2020 17:16 5/6/2020 18:45 1:29:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC372259 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/6/2020 10:04 5/6/2020 19:24 9:20:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) The Portable genset is out for fuel Fuel Delivery Delay The portable genset has been refilled. INC372765 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 5/7/2020 6:12 5/7/2020 6:48 0:36:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC372765 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G+3G+LTE B Talkpool 5/7/2020 6:12 5/7/2020 6:48 0:36:00 4:00:00 Compliant Power Dependent Affected by HDN207 OK Back on air with the main site INC372765 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 5/7/2020 6:12 5/7/2020 6:48 0:36:00 4:00:00 Compliant Power Dependent Affected by HDN207 OK Back on air with the main site INC372765 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 5/7/2020 6:12 5/7/2020 6:48 0:36:00 4:00:00 Compliant Power Dependent Affected by HDN207 OK Back on air with the main site INC372765 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 5/7/2020 6:12 5/7/2020 6:48 0:36:00 4:00:00 Compliant Power Dependent Affected by HDN207 OK Back on air with the main site INC372496 HDC311 Vieatte_Grande Hatte Artibonite Ericsson 2G C Talkpool 5/6/2020 18:28 5/6/2020 21:08 2:40:00 4:00:00 Compliant Power Generator failure (Indeterminate) High temp due to high water consumption OK 1 gal of coolant added then genset restarted INC372496 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 5/6/2020 18:28 5/6/2020 21:08 2:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC311 Cascaded Back on air with the main site INC372590 HDC211 MIREBALAIS Centre Ericsson 2G+3G+LTE A Talkpool 5/6/2020 18:44 5/6/2020 22:39 3:55:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending OK Rca and resolution details pending INC372590 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 5/6/2020 18:44 5/6/2020 22:39 3:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC211 Cascaded Back on air with the main site INC372590 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G+LTE A Talkpool 5/6/2020 18:44 5/6/2020 22:39 3:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC211 Cascaded Back on air with the main site INC372487 HAIDO403 TROU_BAGUETTE Ouest Huawei 2G+3G A Talkpool 5/6/2020 17:39 5/6/2020 22:58 5:19:00 4:00:00 Not Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency stop pressed Need to be justified Emergency stop button reset, and genset restarted INC372618 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 5/6/2020 21:25 5/7/2020 3:57 6:32:01 4:00:00 Not Compliant RBS RBS Fault (CSU) CSU Board failed Need to be justified CSU Board has been reset INC372649 HDC230 BOUCAN_CARRE Centre Ericsson 2G D Talkpool 5/7/2020 1:48 5/7/2020 5:08 3:20:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending OK Rca and resolution details pending INC372649 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/7/2020 1:48 5/7/2020 5:08 3:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC230 Cascaded Back on air with the main site INC372644 HDN265 ACUL_DES_PINS Nord-Est Ericsson 2G D Talkpool 5/7/2020 1:20 5/7/2020 5:12 3:52:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending OK Rca and resolution details pending INC372414 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/6/2020 13:34 5/6/2020 18:52 5:18:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but the RCA is not yet available INC372475 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/6/2020 17:13 5/6/2020 19:29 2:16:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA is aiwaiting from team INC372370 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/6/2020 11:33 5/6/2020 19:49 8:16:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Indeterminate Need to be justified Cut recovered INC372370 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/6/2020 11:33 5/6/2020 19:49 8:16:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected HDO505 Cascaded Restored with the main site INC372370 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/6/2020 11:33 5/6/2020 19:49 8:16:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected HDO505 Cascaded Restored with the main site INC372370 HAIDO035 SANTO_20 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/6/2020 11:33 5/6/2020 19:49 8:16:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected HDO505 Cascaded Restored with the main site INC372370 HAIDO247 BLONDE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/6/2020 11:33 5/6/2020 19:49 8:16:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected HDO505 Cascaded Restored with the main site INC372703 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/6/2020 20:56 5/6/2020 22:32 1:36:00 4:00:00 Compliant Power Generator failure (Battery Failure) Failed to start OK Genset restarted with another battery INC372703 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/6/2020 20:56 5/6/2020 22:32 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO293 Cascaded Restored with the main site INC372706 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/6/2020 21:28 5/6/2020 22:26 0:58:00 4:00:00 Compliant Power Generator failure (Indeterminate) Genset found off OK Team reset all breakers and genset restarted INC372639 HAIDO130 DUPONT Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 0:02 5/7/2020 1:15 1:13:00 4:00:00 Compliant Power Generator failure (High temperature) Radiator Dirty OK Radiator cleaned and restart INC372732 HDO559 RUE _LAMY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/7/2020 0:29 5/7/2020 3:25 2:56:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but the RCA is not yet available INC371197 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/6/2020 18:23 5/6/2020 18:33 0:10:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored by itself Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC371750 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 5/5/2020 7:28 5/5/2020 19:08 11:40:00 4:00:00 Not Compliant RBS RBS Fault (BFU Failure) Faulty BFU Spare Faulty BFU replaced INC368645 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 4/29/2020 8:02 5/5/2020 20:18 156:16:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS01B3 faulty Spare Faulty RUS replaced INC372708 HDC211 MIREBALAIS Centre Ericsson 3G A Talkpool 5/6/2020 21:40 5/7/2020 3:18 5:38:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: DAILYREPORT_2020_05070700AM.xlsx Type: application/vnd.openxmlformats-officedocument.spreadsheetml.sheet Size: 1778374 bytes Desc: DAILYREPORT_2020_05070700AM.xlsx URL: From Haiti.Noc at digicelgroup.com Thu May 7 06:51:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 7 May 2020 12:51:46 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 10 7 12 14 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 6 3 0 24 ZTE 11 11 5 0 11 Huawei 8 8 7 0 8 Network 41 25 15 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 3 0 3 5 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 119:28:05 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No progress and No ETR yet. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 99:18:05 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 58:10:05 Power Power Failure (Indeterminate) Team has to pick up the key; the HPU cage key is now available in NOC. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 48:01:05 Power Generator failure (Fuel issue) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 39:54:05 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 39:46:05 Dependent Affected by the power issue at the main site Affected by HGA107 INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/5/2020 17:37 39:13:05 Power Power Failure (Solar System failure) Due to the bad weather in south area, site cannot be up now; it expected to be up with the sun energy. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 34:29:05 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372078 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 22:45 34:05:05 Power Generator failure (Indeterminate) Unsafe area , access is prohibited by bandits INC372183 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/6/2020 2:52 29:58:05 Power Power Failure (Solar System failure) Due to the bad weather in south area, site cannot be up now; it expected to be up with the sun energy. INC372186 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/6/2020 3:00 29:50:05 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372209 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 5/6/2020 3:16 29:34:05 Transmission Transmission (Indeterminate) No power issue found; RAN TP team support requested. Team will reach the site this morning at 8:30 AM. INC372308 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/6/2020 6:56 25:54:05 Power Power Failure (Head Cylinder Faulty) Gasket head cylinder faulty. Spare part not yet available. ETR to be provided INC372089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/6/2020 8:50 24:00:05 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372258 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/6/2020 9:48 23:02:05 Transmission Transmission (RAU failure) Faulty RAU2 X 18/15 HP and keep bouncing. Spare requested but not collected yet as per TX team. ETR: Not yet available INC372421 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/6/2020 13:56 18:54:05 Power Generator failure (Radiator failure) Radiator exploded. More feedback will be sent once available as no spare available yet. ETR to be provided INC372567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/6/2020 17:08 15:42:05 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372495 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/6/2020 18:16 14:34:05 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372497 HAIDO604 MAHOTIERE 75 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 18:24 14:26:05 Power Generator failure (Indeterminate) Fuel and water mixed , waiting for ETR plan from TP INC372601 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 13:47:05 Dependent Affected by the power issue at the main site Attached to HDO215 INC372606 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/6/2020 19:32 13:18:05 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372598 HDO485 FONEMED Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/6/2020 19:59 12:51:05 Power Generator failure (Indeterminate) Team is on site INC372616 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 5/6/2020 21:13 11:37:05 Power Power Failure (Indeterminate) The watchman is available now, the team will return to the site at 9:30 AM INC372718 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/6/2020 22:52 9:58:05 Power Power Failure (Indeterminate) Site is located in an island; team will reach the site this morning once boat is available. INC372726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 5/6/2020 23:52 8:58:05 Power Power Failure (Indeterminate) Access is blocked by owner. Next update will be shared soon about this case. INC372735 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/7/2020 1:12 7:38:05 Transmission Transmission (Indeterminate) Team is on way to reach the site. ETA: 08:50h INC372736 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D O&M FUEL 5/7/2020 1:20 7:30:05 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 7:55 am. ETR to be provided. INC372643 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/7/2020 1:32 7:18:05 Power Generator failure (Indeterminate) Team is waiting for access INC372738 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/7/2020 1:32 7:18:05 Power Generator failure (Indeterminate) Team is working on site INC372740 HDO331 PETIT_BOIS Ouest Ericsson 3G A O&M FUEL 5/7/2020 1:32 7:18:05 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 7:59 am. ETR to be provided. INC372650 HDO575 SONAPI-COW_II Port-au-Prince Huawei 2G+3G C Talkpool 5/7/2020 1:55 6:55:05 Power Generator failure (Indeterminate) Access not allowed at this time , ETA 8:00 AM , is expired new will be shared soon INC372497 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/7/2020 2:00 6:50:05 Power Affected by the power issue at the main site Affected by HDO604 INC372654 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G+LTE C Talkpool 5/7/2020 2:21 6:29:05 Power Power Failure (Solar System failure) Solar system failed; site will be back in service with the sun energy. INC372742 HDC211 MIREBALAIS Centre Ericsson 2G+3G+LTE A Talkpool 5/7/2020 2:24 6:26:05 Power Power Failure (Indeterminate) Team is working on the site. INC372742 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 5/7/2020 2:24 6:26:05 Dependent Affected by the power issue at the main site Affected by HDC211 INC372742 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G+LTE A Talkpool 5/7/2020 2:24 6:26:05 Dependent Affected by the power issue at the main site Affected by HDC211 INC372651 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 5/7/2020 2:32 6:18:05 Power Power Failure (Indeterminate) Team is working on the site. INC372603 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/7/2020 2:47 6:03:05 Power Generator failure (Indeterminate) Access issue , team will be on site around 8:00 AM , is expired new will be shared soon INC372748 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/7/2020 5:10 3:40:05 Power Power Failure (Indeterminate) Team has been informed. ETA: 9:20 am. INC372766 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 5/7/2020 6:28 2:22:05 Power Power Failure (Indeterminate) Team is working on site. INC372766 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 5/7/2020 6:28 2:22:05 Dependent Affected by the power issue at the main site Affected by HDO389 INC372666 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G+3G B Talkpool 5/7/2020 6:56 1:54:05 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet INC372757 HDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/7/2020 7:49 1:01:05 Power Generator failure (Indeterminate) Team has been informed , ETA 8:50 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 8th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The planned was to recover the site Saturday 2nd May 2020 , but due some issues in the area, the expected time is next week Friday 8th of May. Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this. Next update May 7th 2020 Security May, Thursday 7th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 7 07:54:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 7 May 2020 13:54:35 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 11 7 9 10 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 7 2 0 21 ZTE 10 10 4 0 10 Huawei 6 6 6 0 6 Network 34 23 12 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 4 0 1 4 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 120:30:52 Power Generator Failure (Engine broken) The genset is broken. HPU proposal to be restarted by refused by the population. Still under discussion. No progress and No ETR yet. INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 100:20:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 59:12:52 Power Generator failure (Indeterminate) Team has to pick up the key; the HPU cage key is now available in NOC. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 49:03:52 Power Generator failure (Fuel issue) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 40:56:52 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 40:48:52 Dependent Affected by the power issue at the main site Affected by HGA107 INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/5/2020 17:37 40:15:52 Power Power Failure (Solar System failure) Due to the bad weather in south area, site cannot be up now; it expected to be up with the sun energy. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 5/5/2020 22:21 35:31:52 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372078 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 22:45 35:07:52 Power Generator failure (Indeterminate) Unsafe area , access is prohibited by bandits INC372183 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/6/2020 2:52 31:00:52 Power Power Failure (Solar System failure) Due to the bad weather in south area, site cannot be up now; it expected to be up with the sun energy. INC372209 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 5/6/2020 3:16 30:36:52 Transmission Transmission (Indeterminate) Team is working on site. INC372308 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/6/2020 6:56 26:56:52 Power Power Failure (Head Cylinder Faulty) Gasket head cylinder faulty. Spare part not yet available. ETR to be provided INC372421 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/6/2020 13:56 19:56:52 Power Generator failure (Radiator failure) Radiator exploded. More feedback will be sent once available as no spare available yet. ETR to be provided INC372567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/6/2020 17:08 16:44:52 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372495 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/6/2020 18:16 15:36:52 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372497 HAIDO604 MAHOTIERE 75 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 18:24 15:28:52 Power Generator failure (Indeterminate) Fuel and water mixed , waiting for ETR plan from TP INC372776 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 14:49:52 Power Generator failure (Indeterminate) Team has been informed , ETA 9:30 AM INC372616 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 5/6/2020 21:13 12:39:52 Power Generator failure (Indeterminate) The watchman is available now, the team will return to the site at 9:30 AM INC372718 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/6/2020 22:52 11:00:52 Power Generator failure (Indeterminate) Site is located in an island; team will reach the site this morning once boat is available. INC372726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 5/6/2020 23:52 10:00:52 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue. Next update to share when available INC372736 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D O&M FUEL 5/7/2020 1:20 8:32:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 7:55 am. ETR to be provided. INC372738 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/7/2020 1:32 8:20:52 Power Generator failure (Indeterminate) Team is working on site INC372740 HDO331 PETIT_BOIS Ouest Ericsson 3G A O&M FUEL 5/7/2020 1:32 8:20:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 7:59 am. ETR to be provided. INC372497 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/7/2020 2:00 7:52:52 Power Affected by the power issue at the main site Affected by HDO604 INC372651 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 5/7/2020 2:32 7:20:52 Power Power Failure (Indeterminate) Team still working on site. INC372603 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/7/2020 2:47 7:05:52 Power Generator failure (Indeterminate) Team is working on site INC372748 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/7/2020 5:10 4:42:52 Power Generator failure (Indeterminate) Team has been informed. ETA: 9:20 AM.. INC372754 HDO224 DELMAS_30 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 5/7/2020 5:45 4:07:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 9:00 AM, ETR to be provided INC372766 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 5/7/2020 6:28 3:24:52 Power Generator failure (Indeterminate) Team is still working on site. INC372766 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 5/7/2020 6:28 3:24:52 Dependent Affected by the power issue at the main site Affected by HDO389 INC372668 HDC211 MIREBALAIS Centre Ericsson 2G+3G+LTE A Talkpool 5/7/2020 6:34 3:18:52 Power Power Failure (Indeterminate) Team still working on site for a major corrective INC372668 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 5/7/2020 6:34 3:18:52 Dependent Affected by the power issue at the main site Affected by HDC211 INC372668 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G+LTE A Talkpool 5/7/2020 6:34 3:18:52 Dependent Affected by the power issue at the main site Affected by HDC211 INC372666 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G+3G B Talkpool 5/7/2020 6:56 2:56:52 Power Power Failure (Indeterminate) Team has been informed. ETA still pending INC372757 HDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/7/2020 7:49 2:03:52 Power Generator failure (Indeterminate) Team is still working on site. INC372775 HDO358 PETIT_GOAVE Ouest Ericsson 2G+3G A Talkpool 5/7/2020 8:02 1:50:52 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:00 AM. INC372784 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/7/2020 8:44 1:08:52 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 11:50h Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect tomorrow May 8th. Situation still under monitoring Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 7 07:59:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 7 May 2020 13:59:51 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 9:00 AM In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 9:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC372715 HAIGA102 CHAMBELLAN Grande-Anse ZTE B Talkpool 5/6/2020 22:17 11:40:48 Power Generator failure (Indeterminate) Team will reach the site at 10:40 AM. INC372747 HAIDS271 BOUSQUET Sud ZTE C Talkpool 5/7/2020 4:14 5:43:48 Power Generator Failure (Alternator Failure) Faulty DC alternator needed to be replaced. Spare not yet available. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 7 08:44:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 7 May 2020 14:44:42 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 10:00 AM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 10:00 AM Sites_out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3746:23:07 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 580:41:07 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 331:52:07 Power Generator failure (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More update will be shared as soon as available. INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 71:43:07 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 55:23:07 RBS RBS Fault (DUG Failure) Faulty DUG. Spare has been requested, but not available yet. ETR is expected from them INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 53:59:07 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/5/2020 15:42 43:01:07 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372016 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 17:20 41:23:07 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372305 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 5/6/2020 6:40 28:03:07 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare available new update is expected from TX team as soon as possible. INC372244 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/6/2020 8:48 25:55:07 RBS RBS Fault (RUS Failure) Faulty RUS01B3 replaced but sector down again . Team will be back today early in the daytime INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 14:16:07 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC372692 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/7/2020 8:55 1:48:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 7 09:48:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 7 May 2020 15:48:29 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 10 9 9 10 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 3 1 0 16 ZTE 8 8 4 0 8 Huawei 14 14 12 0 14 Network 38 25 17 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 6 0 3 6 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 102:15:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 61:07:10 Power Generator failure (Indeterminate) Team has to pick up the key; the HPU cage key is now available in NOC. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 50:58:10 Power Generator failure (Fuel issue) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 42:43:10 Dependent Affected by the power issue at the main site Affected by HGA107 INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 42:51:10 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 37:26:10 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372078 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 22:45 37:02:10 Power Generator failure (Indeterminate) Unsafe area , access is prohibited by bandits INC372183 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/6/2020 2:52 32:55:10 Power Power Failure (Solar System failure) Due to the bad weather in south area, site cannot be up now; it expected to be up with the sun energy. INC372308 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/6/2020 6:56 28:51:10 Power Power Failure (Head Cylinder Faulty) Gasket head cylinder faulty. Spare part not yet available. ETR to be provided INC372421 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/6/2020 13:56 21:51:10 Power Generator failure (Radiator failure) Radiator exploded. More feedback will be sent once available as no spare available yet. ETR to be provided INC372567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/6/2020 17:08 18:39:10 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372497 HAIDO604 MAHOTIERE 75 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 18:24 17:23:10 Power Generator failure (Indeterminate) Fuel and water mixed , waiting for ETR plan from TP INC372776 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 16:44:10 Transmission Transmission (Indeterminate) No power issue is found on site, TX team has been informed, ETA to be provided INC372718 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/6/2020 22:52 12:55:10 Power Generator failure (Indeterminate) Site is located in an island; team will reach the site this morning once boat is available. INC372726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 5/6/2020 23:52 11:55:10 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue. Follow up is ongoing with Acquisition team. Next update to share when available INC372736 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D O&M FUEL 5/7/2020 1:20 10:27:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 7:55 am. ETR to be provided. INC372738 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/7/2020 1:32 10:15:10 Power Generator failure (Indeterminate) Team is working on site INC372740 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 5/7/2020 1:32 10:15:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 7:59 am. ETR to be provided. INC372497 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/7/2020 2:00 9:47:10 Dependent Affected by the power issue at the main site Affected by HDO604 INC372651 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 5/7/2020 2:32 9:15:10 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA to be provided INC372748 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/7/2020 5:10 6:37:10 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC372754 HDO224 DELMAS_30 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 5/7/2020 5:45 6:02:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since5/7/2020 at 9:00 AM, ETA 11:30 AM INC372666 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G+3G B Talkpool 5/7/2020 6:56 4:51:10 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA to be provided INC372757 HDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 5/7/2020 7:49 3:58:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since5/7/2020 at 11:15 AM, ETR to be provided INC372785 HDS015 LA_VOUTE Sud-Est Ericsson 2G D O&M FUEL 5/7/2020 8:52 2:55:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 10:50 AM. ETR will be provided. INC372784 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/7/2020 8:44 3:03:10 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 11:50h INC372791 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 5/7/2020 9:08 2:39:10 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 11:20h INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 2:27:10 Power Power Failure (Indeterminate) Team has been dispatched. ETA still pending INC372699 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/7/2020 9:20 2:27:10 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 13:15h INC372807 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/7/2020 10:01 1:46:10 Power Generator failure (Indeterminate) Team has been informed , ETA 11:30 PM INC372807 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/7/2020 10:01 1:46:10 Dependent Affected by the power issue at the main site Affected by HDO293 INC372758 HAIDO647 DUPLAN FORT-JACQUES_COW Port-au-Prince Huawei 2G+3G+LTE D Talkpool 5/7/2020 10:11 1:36:10 Power Generator failure (Indeterminate) Team is on site INC372809 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/7/2020 10:13 1:34:10 Power Generator failure (Indeterminate) Team has been informed , ETA 12:10 PM INC372678 HDC010 PONT_TAMBOUR Artibonite Huawei 2G+3G+LTE A Talkpool 5/7/2020 10:25 1:22:10 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 12:20h INC372678 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G C Talkpool 5/7/2020 10:25 1:22:10 Dependent Affected by the power issue at the main site Affected by HAIDC010. INC372678 HDC007 PIVERT Artibonite Huawei 2G+3G+LTE B Talkpool 5/7/2020 10:25 1:22:10 Dependent Affected by the power issue at the main site Affected by HAIDC010. INC372678 HDC018 VENOTTE Artibonite Huawei 2G+3G C Talkpool 5/7/2020 10:25 1:22:10 Dependent Affected by the power issue at the main site Affected by HAIDC010. INC372793 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 5/7/2020 10:33 1:14:10 Power Generator failure (Indeterminate) Team has been informed , ETA is 12:45PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect tomorrow May 8th. Situation still under monitoring Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 7 10:47:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 7 May 2020 16:47:35 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 12:00 PM In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 12:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC372747 HAIDS271 BOUSQUET Sud ZTE C Talkpool 5/7/2020 4:14 7:53:18 Power Generator Failure (Alternator Failure) Faulty DC alternator needed to be replaced. Spare not yet available. INC372818 HAIDO449 MINISTERE DEL'AGRICULTURE Port-au-Prince Huawei B Talkpool 5/7/2020 10:51 1:55:06 Power Generator failure (Indeterminate) Team has been informed , ETA 12:45 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 7 10:59:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 7 May 2020 16:59:37 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 12:00 PM In-Reply-To: References: Message-ID: Hello All, Please receive below the report for partially down sites in the network for 12:00 PM Sites_out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3748:38:01 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 582:56:01 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 334:07:01 Power Generator failure (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More update will be shared as soon as available. INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 73:58:01 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 57:38:01 RBS RBS Fault (DUG Failure) Faulty DUG. Spare has been requested, but not available yet. ETR is expected from them INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/5/2020 15:42 45:16:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC372016 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 17:20 43:38:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC372305 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 5/6/2020 6:40 30:18:01 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare available new update is expected from TX team as soon as possible. INC372244 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/6/2020 8:48 28:10:01 RBS RBS Fault (RUS Failure) Faulty RUS01B3 replaced but sector down again . Team will be back today early in the daytime INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 16:31:01 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC372692 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/7/2020 8:55 4:03:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 7 12:38:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 7 May 2020 18:38:50 +0000 Subject: [Rantt] NOC hourly report at 2:00 AM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 7 6 7 7 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 2 1 0 14 ZTE 8 8 4 0 8 Huawei 6 6 6 0 6 Network 28 16 11 0 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 6 0 5 2 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 105:04:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 63:56:47 Power Generator failure (Indeterminate) Team has to pick up the key; the HPU cage key is now available in NOC. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 53:47:47 Power Generator failure (Fuel issue) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 45:40:47 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 45:32:47 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 40:15:47 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372078 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 22:45 39:51:47 Power Generator failure (Indeterminate) Unsafe area , access is prohibited by bandits INC372183 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/6/2020 2:52 35:44:47 Power Power Failure (Solar System failure) Due to the bad weather in south area, site cannot be up now; it expected to be up with the sun energy. INC372308 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/6/2020 6:56 31:40:47 Power Power Failure (Head Cylinder Faulty) Gasket head cylinder faulty. Spare part not yet available. ETR to be provided INC372421 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/6/2020 13:56 24:40:47 Power Generator failure (Radiator failure) Radiator exploded. More feedback will be sent once available as no spare available yet. ETR to be provided INC372567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/6/2020 17:08 21:28:47 Transmission Transmission (Indeterminate) The team was sent to reset the CSU. ETA to be provided INC372497 HAIDO604 MAHOTIERE 75 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 18:24 20:12:47 Power Generator failure (Indeterminate) Fuel and water mixed. Follow up is ongoing to drain the tank so that tema can refuel it with new one INC372776 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 19:33:47 Transmission Transmission (Indeterminate) Team is waiting for access INC372718 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/6/2020 22:52 15:44:47 Power Generator failure (Indeterminate) Site is located in an island; team will reach the site on 5/7/2020 once boat is available. INC372726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 5/6/2020 23:52 14:44:47 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue. Follow up is ongoing with Acquisition team. Next update to share when available INC372740 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 5/7/2020 1:32 13:04:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 7:59 am. ETR to be provided. INC372738 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 5/7/2020 1:32 13:04:47 Fuel Generator failure (Fuel issue) Team is on site INC372497 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/7/2020 2:00 12:36:47 Dependent Affected by the power issue at the main site Affected by HDO604 INC372651 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 5/7/2020 2:32 12:04:47 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA: 14:30h INC372666 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/7/2020 6:56 7:40:47 Transmission Transmission (Indeterminate) No power issue found. TX team is on site INC372757 HDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 5/7/2020 7:49 6:47:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since5/7/2020 at 11:15 AM, ETR to be provided INC372785 HDS015 LA_VOUTE Sud-Est Ericsson 2G D O&M FUEL 5/7/2020 8:52 5:44:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 10:50 AM. ETR will be provided. INC372791 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M FUEL 5/7/2020 9:08 5:28:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 11:55 am. ETR to be provided. INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 5:16:47 Transmission Transmission (RAU failure) Faulty RAU at far end HDN235. Spare already requested INC372699 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/7/2020 9:20 5:16:47 Power Power Failure (Indeterminate) ETA is expired, on field team is unreachable. Next update to share when available INC372793 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 5/7/2020 10:33 4:03:47 Power Generator failure (Indeterminate) Team will collect the spare at WH Talkpool the to go the site ETA 3:00 PM INC372951 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE #N/A Talkpool 5/7/2020 12:54 1:42:47 Power Generator failure (Indeterminate) Team has been informed , ETA 2:15 PM INC372956 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/7/2020 13:19 1:17:47 Power Generator failure (Indeterminate) Team is on site replacing the Head Cylinder Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect tomorrow May 8th. Situation still under monitoring Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 7 12:52:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 7 May 2020 18:52:17 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 2:00 PM In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 2:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC372938 HDO586 RTE DE DELMAS Port-au-Prince Huawei A Talkpool 5/7/2020 12:05 2:44:06 Power Generator failure (Indeterminate) ETA 1:40 PM is expired and new ETA is still expected from Talkpool Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 7 13:28:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 7 May 2020 19:28:45 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 3:00 PM In-Reply-To: References: Message-ID: Hello All, Please receive below the report for partially down sites in the network for 3:00 PM Sites_out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3751:04:11 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 585:22:11 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 76:24:11 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. Next update to share when available INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 60:04:11 RBS RBS Fault (DUG Failure) Faulty DUG. Spare has been requested, but not available yet. ETR is expected from them INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 58:40:11 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/5/2020 15:42 47:42:11 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372016 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 17:20 46:04:11 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372305 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 5/6/2020 6:40 32:44:11 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare available new update is expected from TX team as soon as possible. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 18:57:11 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC372692 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/7/2020 8:55 6:29:11 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 7 14:47:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 7 May 2020 20:47:06 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 6 4 5 8 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 2 1 0 13 ZTE 5 5 3 0 5 Huawei 5 5 5 2 5 Network 23 12 9 2 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 13 5 0 2 3 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 107:14:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 66:06:19 Power Generator failure (Indeterminate) Team has to pick up the key; the HPU cage key is now available in NOC. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 55:57:19 Power Generator failure (Fuel issue) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 47:50:19 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 47:42:19 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 42:25:19 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372308 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/6/2020 6:56 33:50:19 Power Power Failure (Head Cylinder Faulty) Gasket head cylinder faulty. Spare part not yet available. ETR to be provided INC372497 HAIDO604 MAHOTIERE 75 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 18:24 22:22:19 Power Generator failure (Indeterminate) Fuel and water mixed. Follow up is ongoing to drain the tank so that team can refuel it with new one INC372718 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/6/2020 22:52 17:54:19 Power Generator failure (Indeterminate) Site is located in an island; team will reach the site on 5/7/2020 once boat is available. INC372726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 5/6/2020 23:52 16:54:19 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue. Follow up is ongoing with Acquisition team. Next update to share when available INC372738 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 5/7/2020 1:32 15:14:19 Fuel Generator failure (Fuel issue) Fuel added but a team is informed to reach the site for the recovery. INC372740 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 5/7/2020 1:32 15:14:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 7:59 am. ETR to be provided. INC372497 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/7/2020 2:00 14:46:19 Dependent Affected by the power issue at the main site Affected by HDO604 INC372666 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/7/2020 6:56 9:50:19 Transmission Transmission (Indeterminate) Team can't provide any updates, the team on field is unreachable. Next update to share when available INC372757 HDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 5/7/2020 7:49 8:57:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since5/7/2020 at 11:15 AM, ETR to be provided INC372785 HDS015 LA_VOUTE Sud-Est Ericsson 2G D O&M FUEL 5/7/2020 8:52 7:54:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 10:50 AM. ETR will be provided. INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 7:26:19 Transmission Transmission (RAU failure) Faulty RAU at far end HDN235. Spare already requested INC372885 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 11:52 4:54:19 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 18:20h INC372875 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/7/2020 14:15 2:31:19 Power Generator failure (Indeterminate) Team is on site INC372861 HDO060 LABOULE_17 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/7/2020 14:57 1:49:19 Power Generator failure (Indeterminate) Team is on site INC372989 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 5/7/2020 15:14 1:32:19 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 18:30h INC372983 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 5/7/2020 15:14 1:32:19 Dependent Affected by the power issue at the main site Affected by HDN184. INC372987 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 5/7/2020 15:24 1:22:19 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:40 PM. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect tomorrow May 8th. Situation still under monitoring Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 7 16:47:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 7 May 2020 22:47:21 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 6:00 PM Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 6:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC372870 HAIGA102 CHAMBELLAN Grande-Anse ZTE B Talkpool 5/7/2020 14:02 4:44:14 Power Generator failure (Indeterminate) Team is working on site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 7 16:57:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 7 May 2020 22:57:04 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 6:00 PM In-Reply-To: References: Message-ID: Hello All, Please receive below the report for partially down sites in the network for 6:00 PM Sites_out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3754:35:21 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 588:53:21 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 340:04:21 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/8/2020 INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 79:55:21 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. Next update to share when available INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 63:35:21 RBS RBS Fault (DUG Failure) Faulty DUG. Spare has been requested, but not available yet. ETR is expected from them INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 62:11:21 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/5/2020 15:42 51:13:21 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372016 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 17:20 49:35:21 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372305 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 5/6/2020 6:40 36:15:21 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare available new update is expected from TX team as soon as possible. INC372692 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/7/2020 8:55 10:00:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 7 17:37:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 7 May 2020 23:37:52 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 7th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 7th, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 109:57:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 68:49:13 Power Generator failure (Indeterminate) Team has to pick up the key; the HPU cage key is now available in NOC. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 58:40:13 Power Generator failure (Fuel issue) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 50:33:13 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 50:25:13 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 45:08:13 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372308 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/6/2020 6:56 36:33:13 Power Power Failure (Head Cylinder Faulty) Gasket head cylinder faulty. Spare part not yet available. ETR to be provided INC372497 HAIDO604 MAHOTIERE 75 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 18:24 25:05:13 Power Generator failure (Indeterminate) Fuel and water mixed. Follow up is ongoing to drain the tank so that team can refuel it with new one INC372718 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/6/2020 22:52 20:37:13 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC372726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 5/6/2020 23:52 19:37:13 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue. Follow up is ongoing with Acquisition team. Next update to share when available INC372740 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 5/7/2020 1:32 17:57:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 7:59 am. ETR to be provided. INC372497 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/7/2020 2:00 17:29:13 Dependent Affected by the power issue at the main site Affected by HDO604 INC372785 HDS015 LA_VOUTE Sud-Est Ericsson 2G D O&M FUEL 5/7/2020 8:52 10:37:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 10:50 AM. ETR will be provided. INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 10:09:13 Transmission Transmission (RAU failure) Faulty RAU at far end HDN235. Spare part already requested INC372875 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/7/2020 14:15 5:14:13 Power Generator Failure (Engine broken) Talkpool breakdown the genset, the follow up is ongoing by them INC372989 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 5/7/2020 15:14 4:15:13 Power Power Failure (Indeterminate) ETA is expired, the team claims 45 minutes more to reach the site. ETA: 19:30h INC372989 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 5/7/2020 15:14 4:15:13 Dependent Affected by the power issue at the main site Affected by HDN184. INC372987 HDO418 MAROSE Ouest Ericsson 2G D O&M FUEL 5/7/2020 15:24 4:05:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 5:50 PM. ETR will be provided. INC373009 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 5/7/2020 15:52 3:37:13 Power Generator Failure (Alternator Failure) Faulty DC alternator needed to be replaced. Spare not yet available. INC373106 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/7/2020 16:47 2:42:13 Power Generator failure (Indeterminate) Team is waiting for access INC373013 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/7/2020 16:51 2:38:13 Power Generator failure (Indeterminate) Team is waiting for access INC373111 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 5/7/2020 17:19 2:10:13 Power Power Failure (Indeterminate) Team is on site INC373021 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 5/7/2020 17:30 1:59:13 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 20:00h INC373129 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 5/7/2020 18:26 1:03:13 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC373129 HAIDS195 BOYER Sud ZTE 2G C Talkpool 5/7/2020 18:26 1:03:13 Dependent Affected by the power issue at the main site Affected b y HAIDS212 INC373129 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 5/7/2020 18:26 1:03:13 Dependent Affected by the power issue at the main site Affected b y HAIDS212 INC373132 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 0:56:13 Power Generator failure (Indeterminate) Team is aware, ETA to be provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3755:09:13 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 589:27:13 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 340:38:13 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/8/2020 INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 80:29:13 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. Next update to share when available INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 64:09:13 RBS RBS Fault (DUG Failure) Faulty DUG. Spare has been requested, but not available yet. ETR is expected from them INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 62:45:13 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/5/2020 15:42 51:47:13 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372016 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 17:20 50:09:13 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372305 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 5/6/2020 6:40 36:49:13 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare available new update is expected from TX team as soon as possible. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 23:02:13 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC372692 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/7/2020 8:55 10:34:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect tomorrow May 8th. Situation still under monitoring Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC372661 HDS004 PIKAN Sud-Est Ericsson 2G D Talkpool 5/7/2020 5:48 5/7/2020 7:52 2:04:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator dirty OK 1 1/2 gal. of coolant added and genset restarted. INC372661 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 5/7/2020 5:48 5/7/2020 7:52 2:04:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS004 Cascaded Site is back in service once issue solved at the main site. INC372661 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 5/7/2020 5:48 5/7/2020 7:52 2:04:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS004 Cascaded Site is back in service once issue solved at the main site. INC372661 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/7/2020 5:48 5/7/2020 7:52 2:04:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS004 Cascaded Site is back in service once issue solved at the main site. INC372661 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 5/7/2020 5:48 5/7/2020 7:52 2:04:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS004 Cascaded Site is back in service once issue solved at the main site. INC372760 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 5/7/2020 6:08 5/7/2020 8:13 2:05:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to rear and front seal OK 1 1/2 gal. of oil added and genset restarted. INC371484 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/5/2020 17:37 5/7/2020 9:23 39:46:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise and Reload by NOC INC372209 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 5/6/2020 3:16 5/7/2020 9:34 30:18:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified Power restart on Cabinet INC372766 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 5/7/2020 6:28 5/7/2020 10:17 3:49:00 4:00:00 Compliant Power Generator failure (Indeterminate) Loose contact on ATS OK Loose contact has been fixed on ATS INC372766 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 5/7/2020 6:28 5/7/2020 10:17 3:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO389 Cascaded Site is back in service once issue solved at the main site. INC372775 HDO358 PETIT_GOAVE Ouest Ericsson 2G+3G A Talkpool 5/7/2020 8:02 5/7/2020 10:23 2:21:00 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed OK Priming pump removed and genset restarted INC372654 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G+LTE C Talkpool 5/7/2020 2:21 5/7/2020 11:03 8:42:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC372616 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 5/6/2020 21:13 5/7/2020 10:26 13:13:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to rear and front seal OK 1 1/2 gal. of oil added and genset restarted. INC372803 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 5/7/2020 9:44 5/7/2020 10:40 0:56:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up by itself INC372803 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 5/7/2020 9:44 5/7/2020 10:40 0:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA014 Cascaded Site is back in service once issue solved at the main site. INC372803 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 5/7/2020 9:44 5/7/2020 10:40 0:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA014 Cascaded Site is back in service once issue solved at the main site. INC372183 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/6/2020 2:52 5/7/2020 16:37 37:45:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC372956 HAIDS272 CAMP_PERRIN Sud ZTE 2G+3G B Talkpool 5/7/2020 13:19 5/7/2020 15:57 2:38:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Head cylinder, gasket and water pump changed, 2 gal. of coolant added and genset restarted. INC373015 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 5/7/2020 17:14 5/7/2020 18:17 1:03:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolution details will be provided by concerned team INC372660 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/7/2020 5:09 5/7/2020 9:58 4:49:00 4:00:00 Not Compliant Power Generator Failure (Under Frequency) Low frequency Ok The frequency was fixed. INC372601 HAIDO215 BARREAU Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 5/7/2020 8:13 13:10:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Fail to start due to battery starter faulty OK Team added 1 gal of oil/ Reset alarm INC372601 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 5/7/2020 8:13 13:10:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO215 Cascaded Back up with the main site INC372601 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/6/2020 19:03 5/7/2020 8:13 13:10:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO215 Cascaded Back up with the main site INC372601 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 5/7/2020 8:13 13:10:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO215 Cascaded Back up with the main site INC372643 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/7/2020 1:32 5/7/2020 8:33 7:01:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC372598 HDO485 FONEMED Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/6/2020 19:59 5/7/2020 8:11 12:12:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Speed sensor alarm Need to be justified Loose contact in the Magnetic pick up/Tight it/Team added 1/2 gal of oil/restart INC372650 HDO575 SONAPI-COW_II Port-au-Prince Huawei 2G+3G C Talkpool 5/7/2020 1:55 5/7/2020 9:28 7:33:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm is cleared by itself INC372603 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/7/2020 2:47 5/7/2020 13:49 11:02:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker tripped OK Low CD open/Batteries low volt/Recharged the batteries back up/Breaker tripped/Reset breaker/ INC372758 HAIDO647 DUPLAN FORT-JACQUES_COW Port-au-Prince Huawei 2G+3G+LTE D Talkpool 5/7/2020 10:11 5/7/2020 11:33 1:22:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC372807 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/7/2020 10:01 5/7/2020 11:34 1:33:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Failed to start OK Team restarted the genset with another battery INC372807 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/7/2020 10:01 5/7/2020 11:34 1:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO293 Cascaded Back up with the main site INC372754 HDO224 DELMAS_30 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 5/7/2020 5:45 5/7/2020 12:24 6:39:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and the genset has been restarted INC372809 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/7/2020 10:13 5/7/2020 12:16 2:03:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Failed to start OK Fail to start due Starter battery faulty/Volt starter bat 7 vol/Restart with another battery INC372951 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/7/2020 12:54 5/7/2020 14:23 1:29:00 4:00:00 Compliant Power Generator failure (High temperature) Indeterminate OK High temp/Water consumption/Team added 1 gal of coolant/Reset alarm/Restart INC372793 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 5/7/2020 10:33 5/7/2020 14:30 3:57:00 4:00:00 Compliant Power Generator failure (Indeterminate) Failed to start OK No alarm displayed due no battery starter battery on site/Restart with another battery INC372078 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/5/2020 22:45 5/7/2020 10:35 35:50:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC372776 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 19:03 5/7/2020 14:58 19:55:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate OK AMUF fault/Cold restart INC372710 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/6/2020 21:44 5/7/2020 8:20 10:36:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air when the batteries have been recharged INC372710 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/6/2020 21:44 5/7/2020 8:20 10:36:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC360 Cascaded Back on air with the main site INC372722 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/6/2020 23:43 5/7/2020 8:45 9:02:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC372640 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/7/2020 0:23 5/7/2020 7:05 6:42:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC372645 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/7/2020 1:36 5/7/2020 8:45 7:09:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC372753 HDC213 CANGE Centre Ericsson 2G D Talkpool 5/7/2020 5:40 5/7/2020 8:30 2:50:00 4:00:00 Compliant Power Generator failure (High temperature) Due to water consumption OK 1 gallon of coolant, 0.5 gallon of oil added and genset restarted with external battery INC372753 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 5/7/2020 5:40 5/7/2020 8:30 2:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC213 Cascaded Back on air with the main site INC372753 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 5/7/2020 5:40 5/7/2020 8:30 2:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC213 Cascaded Back on air with the main site INC372753 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 5/7/2020 5:40 5/7/2020 8:30 2:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC213 Cascaded Back on air with the main site INC372258 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/6/2020 9:48 5/6/2020 16:30 6:42:00 4:00:00 Not Compliant Transmission Transmission (RAU failure) Faulty RAU2 X 18/15 HP Spare RAU has been replaced INC372089 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/6/2020 8:50 5/7/2020 21:30 36:40:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC372186 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/6/2020 3:00 5/7/2020 9:04 30:04:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC372606 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/6/2020 19:32 5/7/2020 10:10 14:38:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC372735 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/7/2020 1:12 5/7/2020 9:40 8:28:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) DUG frozen Need to be justified DUG has been reset INC372668 HDC211 MIREBALAIS Centre Ericsson 2G+3G+LTE A Talkpool 5/7/2020 6:34 5/7/2020 11:30 4:56:00 4:00:00 Not Compliant Fuel Generator Failure (Underspeed) Due to a low fuel level Fuel Delivery Delay 30 gallons of fuel added INC372668 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 5/7/2020 6:34 5/7/2020 11:30 4:56:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDC211 Cascaded Back on air with the main site INC372668 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G+LTE A Talkpool 5/7/2020 6:34 5/7/2020 11:30 4:56:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDC211 Cascaded Back on air with the main site INC370516 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/2/2020 9:22 5/7/2020 10:18 120:56:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) The genset is broken Spare A portable genset has been installed INC372495 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/6/2020 18:16 5/7/2020 11:10 16:54:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC372784 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/7/2020 8:44 5/7/2020 13:15 4:31:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC372678 HDC010 PONT_TAMBOUR Artibonite Huawei 2G+3G+LTE A Talkpool 5/7/2020 10:25 5/7/2020 13:45 3:20:00 4:00:00 Compliant Power Generator failure (Low Voltage) Low DC voltage OK Genset has been restarted and huawei cabinet was manually powered INC372678 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G C Talkpool 5/7/2020 10:25 5/7/2020 13:45 3:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDC010. Cascaded Back on air with the main site INC372678 HDC007 PIVERT Artibonite Huawei 2G+3G+LTE B Talkpool 5/7/2020 10:25 5/7/2020 13:45 3:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDC010. Cascaded Back on air with the main site INC372678 HDC018 VENOTTE Artibonite Huawei 2G+3G C Talkpool 5/7/2020 10:25 5/7/2020 13:45 3:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDC010. Cascaded Back on air with the main site INC372736 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D O&M FUEL 5/7/2020 1:20 5/7/2020 13:30 12:10:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay Fuel added and genset restarted INC372699 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/7/2020 9:20 5/7/2020 15:00 5:40:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Inverter was OFF Need to be justified Invrter has been turned ON INC372567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/6/2020 17:08 5/7/2020 15:40 22:32:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) CSU failure Need to be justified CSU has been reset INC372651 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 5/7/2020 2:32 5/7/2020 15:45 13:13:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) The power peak was too high Need to be justified Team decreased output power from 24 to 15 to restore the site INC372421 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/6/2020 13:56 5/7/2020 16:08 26:12:00 4:00:00 Not Compliant Power Generator failure (Radiator failure) Radiator exploded Spare Radiator has been replaced INC372791 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M FUEL 5/7/2020 9:08 5/7/2020 15:01 5:53:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay Fuel added and genset restarted INC372885 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 14:47 5/7/2020 16:30 1:43:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC372666 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 5/7/2020 6:56 5/7/2020 13:45 6:49:00 4:00:00 Not Compliant RBS Transmission (RAU failure) RAU failure Need to be justified RAU has been reset INC372666 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/7/2020 6:56 5/7/2020 18:45 11:49:00 4:00:00 Not Compliant Transmission Transmission (E1 Cable issue) AIS on E1 Need to be justified AIS cleared after recreating Traffic routing at HDN207 Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC372634 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/6/2020 23:36 5/7/2020 8:55 9:19:00 4:00:00 Not Compliant RBS RBS Fault (RUS Failure) RUS failure Need to be justified RUS has been reset INC372244 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/6/2020 8:48 5/7/2020 14:24 29:36:00 4:00:00 Not Compliant RBS RBS Fault (RUS Failure) Faulty RUS01B3 Spare RUS has been replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 7 18:24:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 8 May 2020 00:24:09 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 6 2 6 11 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 2 1 0 15 ZTE 6 6 3 0 6 Huawei 4 4 4 1 4 Network 25 12 8 1 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 4 0 1 2 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 110:49:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 69:41:55 Power Generator failure (Indeterminate) Team has to pick up the key; the HPU cage key is now available in NOC. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 59:32:55 Power Generator failure (Fuel issue) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 51:25:55 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 51:17:55 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 46:00:55 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372308 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/6/2020 6:56 37:25:55 Power Power Failure (Head Cylinder Faulty) Gasket head cylinder faulty. Spare part not yet available. ETR to be provided INC372497 HAIDO604 MAHOTIERE 75 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 18:24 25:57:55 Power Generator failure (Indeterminate) Fuel and water mixed. Team will reach the site 5/08/2020 to drain the tank and refuel it . ETA 7:00AM INC373135 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/6/2020 18:58 25:23:55 Power Power Failure (Solar System failure) Solar System failure. Site will be up with sunrise INC372718 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/6/2020 22:52 21:29:55 Power Generator failure (Indeterminate) Site located in an island. ETA not yet available INC372726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 5/6/2020 23:52 20:29:55 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue. Follow up is ongoing with Acquisition team. Next update to share when available INC372740 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 5/7/2020 1:32 18:49:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 7:59 am. ETR to be provided. INC372785 HDS015 LA_VOUTE Sud-Est Ericsson 2G D O&M FUEL 5/7/2020 8:52 11:29:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 10:50 AM. ETR will be provided. INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 11:01:55 Transmission Transmission (RAU failure) Faulty RAU at far end HDN235. Spare part already requested INC372875 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/7/2020 14:15 6:06:55 Power Generator Failure (Engine broken) Talkpool breakdown the genset, the follow up is ongoing by them INC372989 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 5/7/2020 15:14 5:07:55 Power Power Failure (Indeterminate) ETA 7:30PM expired, more update is expected from team. INC372989 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 5/7/2020 15:14 5:07:55 Dependent Affected by the power issue at the main site Affected by HDN184. INC372987 HDO418 MAROSE Ouest Ericsson 2G D O&M FUEL 5/7/2020 15:24 4:57:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 5:50 PM. ETR will be provided. INC373139 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/7/2020 17:26 2:55:55 Power Generator failure (Indeterminate) Team is informed , ETA 9:15PM INC373021 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 5/7/2020 17:30 2:51:55 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:40PM. INC373118 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/7/2020 17:50 2:31:55 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:0PM more update is expected from team. INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 1:48:55 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373134 HAIDS213 PORT_SALUT Sud ZTE 2G+3G B Talkpool 5/7/2020 18:53 1:28:55 Power Generator failure (Indeterminate) Team is informed. ETA 9:00 PM INC373140 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 5/7/2020 19:34 0:47:55 Power Power Failure (Indeterminate) Team is aware, ETA not yet provided INC373143 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/7/2020 19:41 0:40:55 Power Generator failure (Indeterminate) Team is informed , ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect tomorrow May 8th. Situation still under monitoring Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 7 19:17:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 8 May 2020 01:17:29 +0000 Subject: [Rantt] NOC hourly report at 9:00 PM Message-ID: Hello All, Received the NOC hourly report done at 9:00 PM Sites off air by Class Class A B C D Total Total 6 2 6 9 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 2 1 0 13 ZTE 5 5 2 0 5 Huawei 5 5 5 1 5 Network 23 12 8 1 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 4 0 1 1 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 111:43:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 70:35:53 Power Generator failure (Indeterminate) Team has to pick up the key; the HPU cage key is now available in NOC. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 60:26:53 Power Generator failure (Fuel issue) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 52:19:53 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 52:11:53 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 46:54:53 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372308 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/6/2020 6:56 38:19:53 Power Power Failure (Head Cylinder Faulty) Gasket head cylinder faulty. Spare part not yet available. ETR to be provided INC373135 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/6/2020 18:58 26:17:53 Power Power Failure (Solar System failure) Solar System failure. Site will be up with sunrise INC372718 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/6/2020 22:52 22:23:53 Power Generator failure (Indeterminate) Site located in an island. ETA not yet available INC372726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 5/6/2020 23:52 21:23:53 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue. Follow up is ongoing with Acquisition team. Next update to share when available INC372740 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 5/7/2020 1:32 19:43:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 7:59 am. ETR to be provided. INC372785 HDS015 LA_VOUTE Sud-Est Ericsson 2G D O&M FUEL 5/7/2020 8:52 12:23:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 10:50 AM. ETR will be provided. INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 11:55:53 Transmission Transmission (RAU failure) Faulty RAU at far end HDN235. Spare part already requested INC372875 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/7/2020 14:15 7:00:53 Power Generator Failure (Engine broken) Talkpool breakdown the genset, ETR to be provide by them INC372987 HDO418 MAROSE Ouest Ericsson 2G D O&M FUEL 5/7/2020 15:24 5:51:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 5:50 PM. ETR will be provided. INC373118 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/7/2020 17:50 3:25:53 Power Power Failure (Indeterminate) Team on field is unreacheable, more update will be shared once available. INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 2:42:53 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373134 HAIDS213 PORT_SALUT Sud ZTE 2G+3G B Talkpool 5/7/2020 18:53 2:22:53 Power Generator failure (Indeterminate) Team is informed. ETA 9:17 PM INC373140 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 5/7/2020 19:34 1:41:53 Power Power Failure (Indeterminate) Team is aware, ETA 10:00PM INC373143 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/7/2020 19:41 1:34:53 Power Generator failure (Indeterminate) Team is informed , ETA 10:15PM INC373039 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/7/2020 19:51 1:24:53 Power Generator failure (Indeterminate) Team refuse to go on site at night due to unsafe area . Team will reach the site 5/8/2020 , ETA 7:00AM INC373043 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/7/2020 20:20 0:55:53 Power Generator failure (Indeterminate) Team is informed. ETA 10:35 PM INC373046 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/7/2020 20:33 0:42:53 Power Generator failure (Indeterminate) Team is informed , ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect tomorrow May 8th. Situation still under monitoring Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 7 19:28:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 8 May 2020 01:28:39 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3757:07:55 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 591:25:55 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 342:36:55 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/8/2020 INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 82:27:55 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. Next update to share when available INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 66:07:55 RBS RBS Fault (DUG Failure) Faulty DUG. Spare has been requested, but not available yet. ETR is expected from them INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 64:43:55 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/5/2020 15:42 53:45:55 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372016 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 17:20 52:07:55 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372305 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 5/6/2020 6:40 38:47:55 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare available new update is expected from TX team as soon as possible. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 25:00:55 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC372692 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/7/2020 8:55 12:32:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 7 20:21:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 8 May 2020 02:21:59 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 9 2 7 13 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 3 1 0 18 ZTE 5 5 2 0 5 Huawei 8 8 8 2 8 Network 30 16 11 2 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 4 0 2 4 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 112:48:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 71:40:03 Power Generator failure (Indeterminate) Team has to pick up the key; the HPU cage key is now available in NOC. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 61:31:03 Power Generator failure (Fuel issue) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 53:24:03 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 53:16:03 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 47:59:03 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372308 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/6/2020 6:56 39:24:03 Power Power Failure (Head Cylinder Faulty) Gasket head cylinder faulty. Spare part not yet available. ETR to be provided INC373135 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/6/2020 18:58 27:22:03 Power Power Failure (Solar System failure) Solar System failure. Site will be up with sunrise INC372718 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/6/2020 22:52 23:28:03 Power Generator failure (Indeterminate) Site located in an island. ETA not yet available INC372726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 5/6/2020 23:52 22:28:03 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue. Follow up is ongoing with Acquisition team. Next update to share when available INC372740 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 5/7/2020 1:32 20:48:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 7:59 am. ETR to be provided. INC372785 HDS015 LA_VOUTE Sud-Est Ericsson 2G D O&M FUEL 5/7/2020 8:52 13:28:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 10:50 AM. ETR will be provided. INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 13:00:03 Transmission Transmission (RAU failure) Faulty RAU at far end HDN235. Spare part already requested INC372875 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/7/2020 14:15 8:05:03 Power Generator Failure (Engine broken) Talkpool breakdown the genset, ETR to be provide by them INC372987 HDO418 MAROSE Ouest Ericsson 2G D O&M FUEL 5/7/2020 15:24 6:56:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 5:50 PM. ETR will be provided. INC373118 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/7/2020 17:50 4:30:03 Power Power Failure (Indeterminate) According to TP team, team cannot cross Grande Riviere to reach site due heavy rain. INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 3:47:03 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373134 HAIDS213 PORT_SALUT Sud ZTE 2G+3G B Talkpool 5/7/2020 18:53 3:27:03 Power Generator failure (Indeterminate) Team is working on the site INC373140 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 5/7/2020 19:34 2:46:03 Power Power Failure (Indeterminate) Team is aware, ETA 10:00PM expired, more update is expected from team. INC373143 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/7/2020 19:41 2:39:03 Power Generator failure (Indeterminate) Team working on site INC373039 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/7/2020 19:51 2:29:03 Power Generator failure (Indeterminate) Team refuse to go on site at night due to unsafe area . Team will reach the site 5/8/2020 , ETA 7:00AM INC373043 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/7/2020 20:20 2:00:03 Power Generator failure (Indeterminate) Team is informed. ETA 10:35 PM INC373046 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/7/2020 20:33 1:47:03 Power Generator failure (Indeterminate) Team is informed , ETA 11:30PM INC373052 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/7/2020 20:52 1:28:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373160 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 5/7/2020 21:20 1:00:03 Power Power Failure (Indeterminate) Team is aware, ETA 12:30AM. INC373160 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/7/2020 21:20 1:00:03 Dependent Affected by the power issue at the main site Affected by HDN161 INC373160 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/7/2020 21:20 1:00:03 Dependent Affected by the power issue at the main site Affected by HDN161 INC373054 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/7/2020 21:29 0:51:03 Power Generator failure (Indeterminate) Team is informed , ETA 11:30PM INC373054 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/7/2020 21:29 0:51:03 Dependent Affected by the power issue at the main site Attached to HDO021 INC373059 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 5/7/2020 21:45 0:35:03 RBS RBS Fault (Indeterminate) Tx team is aware, ETA will be shared once available. INC373058 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/7/2020 21:54 0:26:03 Power Generator failure (Indeterminate) Team is informed , ETA 11:15PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect tomorrow May 8th. Situation still under monitoring Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 7 22:15:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 8 May 2020 04:15:36 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 5 4 6 13 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 2 1 0 17 ZTE 5 5 1 0 5 Huawei 6 6 6 2 6 Network 28 13 8 2 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 4 0 1 1 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 114:41:41 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 73:33:41 Power Generator failure (Indeterminate) Team has to pick up the key; the HPU cage key is now available in NOC. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 63:24:41 Power Generator failure (Fuel issue) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 55:17:41 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 55:09:41 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 49:52:41 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC373135 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/6/2020 18:58 29:15:41 Power Power Failure (Solar System failure) Solar System failure. Site will be up with sunrise INC372718 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/6/2020 22:52 25:21:41 Power Generator failure (Indeterminate) Site located in an island. ETA not yet available INC372726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 5/6/2020 23:52 24:21:41 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue. Follow up is ongoing with Acquisition team. Next update to share when available INC372740 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 5/7/2020 1:32 22:41:41 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 7:59 am. ETR to be provided. INC372785 HDS015 LA_VOUTE Sud-Est Ericsson 2G D O&M FUEL 5/7/2020 8:52 15:21:41 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 10:50 AM. ETR will be provided. INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 14:53:41 Transmission Transmission (RAU failure) Faulty RAU at far end HDN235. Spare part already requested. INC372870 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 5/7/2020 14:02 10:11:41 Power Generator failure (Indeterminate) Water pump faulty. Follow up is ongoing. More update to be provided 5/8/2020 INC372875 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/7/2020 14:15 9:58:41 Power Generator Failure (Engine broken) Talkpool breakdown the genset, ETR to be provide by them INC372987 HDO418 MAROSE Ouest Ericsson 2G D O&M FUEL 5/7/2020 15:24 8:49:41 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 5:50 PM. ETR will be provided. INC373118 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/7/2020 17:50 6:23:41 Power Power Failure (Indeterminate) According to TP team, team cannot cross Grande Riviere to reach site due heavy rain. INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 5:40:41 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373140 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 5/7/2020 19:34 4:39:41 Power Generator Failure (Starter battery failure) Faulty starter battery, team will reach site 5/8/2020 at 7:00AM with another starter battery. INC373039 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/7/2020 19:51 4:22:41 Power Generator failure (Indeterminate) Team refuse to go on site at night due to unsafe area . Team will reach the site 5/8/2020 , ETA 7:00AM INC373043 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/7/2020 20:20 3:53:41 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation. INC373052 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/7/2020 20:52 3:21:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373058 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/7/2020 21:54 2:19:41 Power Generator failure (Indeterminate) ETA expired , new ETA not yet available INC373063 HDO512 SANS_FIL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/7/2020 22:14 1:59:41 Power Generator failure (Indeterminate) Team refuse to go on site at night due to unsafe area . Team will reach the site 5/8/2020 , ETA 7:00AM INC373066 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/7/2020 22:31 1:42:41 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. INC373065 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/7/2020 23:20 0:53:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373064 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/7/2020 23:20 0:53:41 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373067 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/7/2020 23:32 0:41:41 Power Power Failure (Indeterminate) Unsafe area, armed bandits in the area, team will reach site 4/8/2020 at 8:00AM. INC373182 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 5/7/2020 23:44 0:29:41 Power Power Failure (Indeterminate) Team is aware, ETA will be shared once available. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect tomorrow May 8th. Situation still under monitoring Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 7 22:20:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 8 May 2020 04:20:55 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 594:17:33 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 345:28:33 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/8/2020 INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 67:35:33 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372305 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 5/6/2020 6:40 41:39:33 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare available new update is expected from TX team as soon as possible. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 27:52:33 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3759:59:33 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 85:19:33 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. Next update to share when available INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/5/2020 15:42 56:37:33 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372016 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 17:20 54:59:33 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 68:59:33 RBS RBS Fault (DUG Failure) Faulty DUG. Spare has been requested, but not available yet. ETR is expected from them INC372692 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/7/2020 8:55 15:24:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC373130 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/7/2020 22:44 1:35:33 Power Generator failure (Indeterminate) Breaker issue, breaker need to be replaced. Team will reach site 5/8/2020 ETR to be provided. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 0:59:33 RBS RBS Fault (Indeterminate) Team cannot reach site at Night due Unsafe area. ETA 7:00AM. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 7 23:15:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 8 May 2020 05:15:54 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 6 5 6 16 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 2 1 0 20 ZTE 5 5 1 0 5 Huawei 8 8 8 2 8 Network 33 15 10 2 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 4 0 1 1 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 115:41:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 74:33:59 Power Generator failure (Indeterminate) Team has to pick up the key; the HPU cage key is now available in NOC. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 64:24:59 Power Generator failure (Fuel issue) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 56:17:59 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 56:09:59 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 50:52:59 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC373135 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/6/2020 18:58 30:15:59 Power Power Failure (Solar System failure) Solar System failure. Site will be up with sunrise INC372718 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/6/2020 22:52 26:21:59 Power Generator failure (Indeterminate) Site located in an island. ETA not yet available INC372726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 5/6/2020 23:52 25:21:59 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue. Follow up is ongoing with Acquisition team. Next update to share when available INC372740 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 5/7/2020 1:32 23:41:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 7:59 am. ETR to be provided. INC372785 HDS015 LA_VOUTE Sud-Est Ericsson 2G D O&M FUEL 5/7/2020 8:52 16:21:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 10:50 AM. ETR will be provided. INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 15:53:59 Transmission Transmission (RAU failure) Faulty RAU at far end HDN235. Spare part already requested. INC372870 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 5/7/2020 14:02 11:11:59 Power Generator failure (Indeterminate) Water pump faulty. Follow up is ongoing. More update to be provided 5/8/2020 INC372875 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/7/2020 14:15 10:58:59 Power Generator Failure (Engine broken) Talkpool breakdown the genset, ETR to be provide by them INC372987 HDO418 MAROSE Ouest Ericsson 2G D O&M FUEL 5/7/2020 15:24 9:49:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 5:50 PM. ETR will be provided. INC373118 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/7/2020 17:50 7:23:59 Power Power Failure (Indeterminate) According to TP team, team cannot cross Grande Riviere to reach site due heavy rain. INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 6:40:59 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373140 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 5/7/2020 19:34 5:39:59 Power Generator Failure (Starter battery failure) Faulty starter battery, team will reach site 5/8/2020 at 7:00AM with another starter battery. INC373039 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/7/2020 19:51 5:22:59 Power Generator failure (Indeterminate) Team refuse to go on site at night due to unsafe area . Team will reach the site 5/8/2020 , ETA 7:00AM INC373043 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/7/2020 20:20 4:53:59 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation. INC373052 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/7/2020 20:52 4:21:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373058 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/7/2020 21:54 3:19:59 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC373063 HDO512 SANS_FIL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/7/2020 22:14 2:59:59 Power Generator failure (Indeterminate) Team refuse to go on site at night due to unsafe area . Team will reach the site 5/8/2020 , ETA 7:00AM INC373066 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/7/2020 22:31 2:42:59 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. INC373065 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/7/2020 23:20 1:53:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373064 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/7/2020 23:20 1:53:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373067 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/7/2020 23:32 1:41:59 Power Power Failure (Indeterminate) Unsafe area, armed bandits in the area, team will reach site 4/8/2020 at 8:00AM. INC373182 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 5/7/2020 23:44 1:29:59 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. INC373028 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/8/2020 0:01 1:12:59 Power Generator failure (Indeterminate) Team refuse to go on site at night due to unsafe area . Team will reach the site 5/8/2020 , ETA 6:30AM INC372692 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/8/2020 0:07 1:06:59 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373189 HDN264 GRISON_GARDE Nord Ericsson 2G D Talkpool 5/8/2020 0:24 0:49:59 Power Power Failure (Indeterminate) Team is aware, ETA will be shared once available. INC373191 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 0:28 0:45:59 Power Generator failure (Indeterminate) Team is informed , ETA not yet available INC373193 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/8/2020 0:44 0:29:59 Power Generator failure (Indeterminate) Team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect tomorrow May 8th. Situation still under monitoring Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 8 01:23:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 8 May 2020 07:23:57 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 7 5 6 20 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 2 2 0 24 ZTE 6 5 1 0 6 Huawei 8 8 8 2 8 Network 37 15 11 2 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 4 0 2 1 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 117:49:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 76:41:49 Power Generator failure (Indeterminate) Team has to pick up the key; the HPU cage key is now available in NOC. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 66:32:49 Power Generator failure (Fuel issue) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 58:25:49 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 58:17:49 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 53:00:49 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC373135 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/6/2020 18:58 32:23:49 Power Power Failure (Solar System failure) Solar System failure. Site will be up with sunrise INC372718 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/6/2020 22:52 28:29:49 Power Generator failure (Indeterminate) Site located in an island. ETA not yet available INC372726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 5/6/2020 23:52 27:29:49 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue. Follow up is ongoing with Acquisition team. Next update to share when available INC372740 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 5/7/2020 1:32 25:49:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 7:59 am. ETR to be provided. INC372785 HDS015 LA_VOUTE Sud-Est Ericsson 2G D O&M FUEL 5/7/2020 8:52 18:29:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 10:50 AM. ETR will be provided. INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 18:01:49 Transmission Transmission (RAU failure) Faulty RAU at far end HDN235. Spare part already requested. INC372870 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 5/7/2020 14:02 13:19:49 Power Generator failure (Indeterminate) Water pump faulty. Follow up is ongoing. More update to be provided 5/8/2020 INC372875 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/7/2020 14:15 13:06:49 Power Generator Failure (Engine broken) Talkpool breakdown the genset, ETR to be provide by them INC372987 HDO418 MAROSE Ouest Ericsson 2G D O&M FUEL 5/7/2020 15:24 11:57:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 5:50 PM. ETR will be provided. INC373118 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/7/2020 17:50 9:31:49 Power Power Failure (Indeterminate) According to TP team, team cannot cross Grande Riviere to reach site due heavy rain. INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 8:48:49 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373140 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 5/7/2020 19:34 7:47:49 Power Generator Failure (Starter battery failure) Faulty starter battery, team will reach site 5/8/2020 at 7:00AM with another starter battery. INC373039 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/7/2020 19:51 7:30:49 Power Generator failure (Indeterminate) Team refuse to go on site at night due to unsafe area . Team will reach the site 5/8/2020 , ETA 7:00AM INC373043 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/7/2020 20:20 7:01:49 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation. INC373052 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/7/2020 20:52 6:29:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373058 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/7/2020 21:54 5:27:49 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC373063 HDO512 SANS_FIL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/7/2020 22:14 5:07:49 Power Generator failure (Indeterminate) Team refuse to go on site at night due to unsafe area . Team will reach the site 5/8/2020 , ETA 7:00AM INC373066 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/7/2020 22:31 4:50:49 Power Power Failure (Indeterminate) Genset portable is out of fuel, team will reach site 5/8/2020 ETR to be provided. INC373065 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/7/2020 23:20 4:01:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373064 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/7/2020 23:20 4:01:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373067 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/7/2020 23:32 3:49:49 Power Power Failure (Indeterminate) Unsafe area, armed bandits in the area, team will reach site 4/8/2020 at 8:00AM. INC373182 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 5/7/2020 23:44 3:37:49 Power Power Failure (Indeterminate) Access issue, site inspector has been informed, follow up is ongoing. INC373028 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/8/2020 0:01 3:20:49 Power Generator failure (Indeterminate) Team refuse to go on site at night due to unsafe area . Team will reach the site 5/8/2020 , ETA 6:30AM INC372692 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/8/2020 0:07 3:14:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373189 HDN264 GRISON_GARDE Nord Ericsson 2G D Talkpool 5/8/2020 0:24 2:57:49 Power Power Failure (Indeterminate) Team is aware, ETA 5:00AM. INC373191 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 0:28 2:53:49 Power Generator failure (Indeterminate) Team is informed , ETA 3:15AM INC373193 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/8/2020 0:44 2:37:49 Power Generator failure (Indeterminate) Site located in an island. ETA 8:00 AM INC373198 HDO378 CHATULEY Ouest Ericsson LTE A Talkpool 5/8/2020 1:11 2:10:49 Transmission Transmission (Indeterminate) Tx team is informed. Site can't be reached by night. ETA 7:00 AM INC373098 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/8/2020 1:20 2:01:49 Power Generator failure (Indeterminate) The portable genset is out of fuel. Follow up is ongoing. ETA not yet available INC373204 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/8/2020 1:52 1:29:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373205 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/8/2020 2:00 1:21:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373210 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/8/2020 2:31 0:50:49 Power Generator failure (Indeterminate) The portable genset is out of fuel. Follow up is ongoing. ETA 6:30 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect tomorrow May 8th. Situation still under monitoring Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 8 01:25:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 8 May 2020 07:25:20 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 594:17:33 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 345:28:33 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/8/2020 INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 67:35:33 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372305 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 5/6/2020 6:40 41:39:33 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare available new update is expected from TX team as soon as possible. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 27:52:33 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3759:59:33 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 85:19:33 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. Next update to share when available INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/5/2020 15:42 56:37:33 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC372016 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/5/2020 17:20 54:59:33 Power Power Failure (Solar System failure) Due to the bad weather in North area, site cannot be up now, it expected to be up with the sunrise. INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 68:59:33 RBS RBS Fault (DUG Failure) Faulty DUG. Spare has been requested, but not available yet. ETR is expected from them INC372692 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/7/2020 8:55 15:24:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC373130 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/7/2020 22:44 1:35:33 Power Generator failure (Indeterminate) Breaker issue, breaker need to be replaced. Team will reach site 5/8/2020 ETR to be provided. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 0:59:33 RBS RBS Fault (Indeterminate) Team cannot reach site at Night due Unsafe area. ETA 7:00AM. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 8 02:25:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 8 May 2020 08:25:41 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 7 4 6 21 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 2 2 0 25 ZTE 6 5 1 0 6 Huawei 7 7 7 2 7 Network 37 14 10 2 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 4 0 2 1 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 118:50:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 77:42:47 Power Generator failure (Indeterminate) Team has to pick up the key; the HPU cage key is now available in NOC. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 67:33:47 Power Generator failure (Fuel issue) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 59:26:47 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 59:18:47 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 54:01:47 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC373135 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/6/2020 18:58 33:24:47 Power Power Failure (Solar System failure) Solar System failure. Site will be up with sunrise INC372718 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/6/2020 22:52 29:30:47 Power Generator failure (Indeterminate) Site located in an island. ETA not yet available INC372726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 5/6/2020 23:52 28:30:47 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue. Follow up is ongoing with Acquisition team. Next update to share when available INC372740 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 5/7/2020 1:32 26:50:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 7:59 am. ETR to be provided. INC372785 HDS015 LA_VOUTE Sud-Est Ericsson 2G D O&M FUEL 5/7/2020 8:52 19:30:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 10:50 AM. ETR will be provided. INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 19:02:47 Transmission Transmission (RAU failure) Faulty RAU at far end HDN235. Spare part already requested. INC372870 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 5/7/2020 14:02 14:20:47 Power Generator failure (Indeterminate) Water pump faulty. Follow up is ongoing. More update to be provided 5/8/2020 INC372875 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/7/2020 14:15 14:07:47 Power Generator Failure (Engine broken) Talkpool breakdown the genset, ETR to be provide by them INC372987 HDO418 MAROSE Ouest Ericsson 2G D O&M FUEL 5/7/2020 15:24 12:58:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 5:50 PM. ETR will be provided. INC373118 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/7/2020 17:50 10:32:47 Power Power Failure (Indeterminate) According to TP team, team cannot cross Grande Riviere to reach site due heavy rain. INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 9:49:47 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373140 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 5/7/2020 19:34 8:48:47 Power Generator Failure (Starter battery failure) Faulty starter battery, team will reach site 5/8/2020 at 7:00AM with another starter battery. INC373039 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/7/2020 19:51 8:31:47 Power Generator failure (Indeterminate) Team refuse to go on site at night due to unsafe area . Team will reach the site 5/8/2020 , ETA 7:00AM INC373043 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/7/2020 20:20 8:02:47 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation. INC373052 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/7/2020 20:52 7:30:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373058 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/7/2020 21:54 6:28:47 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC373063 HDO512 SANS_FIL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/7/2020 22:14 6:08:47 Power Generator failure (Indeterminate) Team refuse to go on site at night due to unsafe area . Team will reach the site 5/8/2020 , ETA 7:00AM INC373066 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/7/2020 22:31 5:51:47 Power Power Failure (Indeterminate) Genset portable is out of fuel, team will reach site 5/8/2020 ETR to be provided. INC373065 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/7/2020 23:20 5:02:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373064 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/7/2020 23:20 5:02:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373067 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/7/2020 23:32 4:50:47 Power Power Failure (Indeterminate) Unsafe area, armed bandits in the area, team will reach site 4/8/2020 at 8:00AM. INC373182 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 5/7/2020 23:44 4:38:47 Power Power Failure (Indeterminate) According to site inspector site is located in red zone, team will reach site 5/8/2020 ETA to be provided. INC373028 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/8/2020 0:01 4:21:47 Power Generator failure (Indeterminate) Team refuse to go on site at night due to unsafe area . Team will reach the site 5/8/2020 , ETA 6:30AM INC372692 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/8/2020 0:07 4:15:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373189 HDN264 GRISON_GARDE Nord Ericsson 2G D Talkpool 5/8/2020 0:24 3:58:47 Power Power Failure (Indeterminate) Team is aware, ETA 5:00AM. INC373193 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/8/2020 0:44 3:38:47 Power Generator failure (Indeterminate) Site located in an island. ETA 8:00 AM INC373198 HDO378 CHATULEY Ouest Ericsson LTE A Talkpool 5/8/2020 1:11 3:11:47 Transmission Transmission (Indeterminate) Tx team is informed. Site can't be reached by night. ETA 7:00 AM INC373098 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/8/2020 1:20 3:02:47 Power Generator failure (Indeterminate) The portable genset is out of fuel. Follow up is ongoing. ETA not yet available INC373204 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/8/2020 1:52 2:30:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373205 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/8/2020 2:00 2:22:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373210 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/8/2020 2:31 1:51:47 Power Generator failure (Indeterminate) The portable genset is out of fuel. Follow up is ongoing. ETA 6:30 AM INC373213 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/8/2020 3:15 1:07:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect tomorrow May 8th. Situation still under monitoring Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 8 04:31:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 8 May 2020 10:31:28 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3766:09:47 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 600:27:47 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 351:38:47 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/8/2020 INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 91:29:47 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. Next update to share when available INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 75:09:47 RBS RBS Fault (DUG Failure) Faulty DUG. Spare has been requested, but not available yet. ETR is expected from them INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 73:45:47 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372305 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 5/6/2020 6:40 47:49:47 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare available new update is expected from TX team as soon as possible. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 34:02:47 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 7:09:47 RBS RBS Fault (Indeterminate) Team cannot reach site at Night due Unsafe area. ETA 7:00AM. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 8 05:03:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 8 May 2020 11:03:13 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 8th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 8th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 121:25:38 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 80:17:38 Power Generator failure (Indeterminate) Team has to pick up the key; the HPU cage key is now available in NOC. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 70:08:38 Power Generator failure (Fuel issue) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 62:01:38 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 61:53:38 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 56:36:38 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC373135 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/6/2020 18:58 35:59:38 Power Power Failure (Solar System failure) Solar System failure. Site will be up with sunrise INC372718 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/6/2020 22:52 32:05:38 Power Generator failure (Indeterminate) Site located in an island. ETA not yet available INC372726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 5/6/2020 23:52 31:05:38 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue. Follow up is ongoing with Acquisition team. Next update to share when available INC372740 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 5/7/2020 1:32 29:25:38 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 7:59 am. ETR to be provided. INC372785 HDS015 LA_VOUTE Sud-Est Ericsson 2G D O&M FUEL 5/7/2020 8:52 22:05:38 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 10:50 AM. ETR will be provided. INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 21:37:38 Transmission Transmission (RAU failure) Faulty RAU at far end HDN235. Spare part already requested. INC372870 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 5/7/2020 14:02 16:55:38 Power Generator failure (Indeterminate) Water pump faulty. Follow up is ongoing. More update to be provided 5/8/2020 INC372875 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/7/2020 14:15 16:42:38 Power Generator Failure (Engine broken) Talkpool breakdown the genset, ETR to be provide by them INC372987 HDO418 MAROSE Ouest Ericsson 2G D O&M FUEL 5/7/2020 15:24 15:33:38 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 5:50 PM. ETR will be provided. INC373118 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/7/2020 17:50 13:07:38 Power Power Failure (Indeterminate) Team will reach site at 7:15AM. INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 12:24:38 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373140 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 5/7/2020 19:34 11:23:38 Power Generator Failure (Starter battery failure) Faulty starter battery, team will reach site 5/8/2020 at 7:00AM with another starter battery. INC373043 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/7/2020 20:20 10:37:38 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation. INC373052 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/7/2020 20:52 10:05:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373058 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/7/2020 21:54 9:03:38 Power Generator failure (Indeterminate) Team is on way , ETA 7:30AM INC373063 HDO512 SANS_FIL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/7/2020 22:14 8:43:38 Power Generator failure (Indeterminate) Team refuse to go on site at night due to unsafe area . Team will reach the site 5/8/2020 , ETA 7:00AM INC373066 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/7/2020 22:31 8:26:38 Power Power Failure (Indeterminate) Genset portable is out of fuel, team will reach site 5/8/2020 ETR to be provided. INC373065 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/7/2020 23:20 7:37:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373064 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/7/2020 23:20 7:37:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373067 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/7/2020 23:32 7:25:38 Power Power Failure (Indeterminate) Unsafe area, armed bandits in the area, team will reach site 4/8/2020 at 8:00AM. INC373182 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 5/7/2020 23:44 7:13:38 Power Power Failure (Indeterminate) Team is waiting for access. INC373028 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/8/2020 0:01 6:56:38 Power Generator failure (Indeterminate) Team on site waiting for access INC372692 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/8/2020 0:07 6:50:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373189 HDN264 GRISON_GARDE Nord Ericsson 2G D O&M FUEL 5/8/2020 0:24 6:33:38 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/8/2020 at 6:40 am. ETR to be provided. INC373193 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/8/2020 0:44 6:13:38 Power Generator failure (Indeterminate) Site located in an island. ETA 8:00 AM INC373098 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/8/2020 1:20 5:37:38 Power Generator failure (Indeterminate) The portable genset is out of fuel. Follow up is ongoing. ETA not yet available INC373204 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/8/2020 1:52 5:05:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373205 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/8/2020 2:00 4:57:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373205 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/8/2020 2:00 4:57:38 Dependent Affected by the power issue at the main site Affected by HDC360 INC373210 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/8/2020 2:31 4:26:38 Power Generator failure (Indeterminate) The portable genset is out of fuel. Follow up is ongoing. ETA 7:14 AM INC373213 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/8/2020 3:15 3:42:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373088 HDO684 HABITATION_HATT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/8/2020 3:55 3:02:38 Power Generator failure (Indeterminate) Team is on way , ETA 7:00AM INC373307 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 5/8/2020 4:16 2:41:38 Power Power Failure (Indeterminate) Team is aware, ETA 7:15AM. INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/8/2020 4:38 2:19:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373222 HDO131 MEYOTTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/8/2020 5:21 1:36:38 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC372016 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/8/2020 5:40 1:17:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373311 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 5/8/2020 5:56 1:01:38 Power Power Failure (Indeterminate) Team is aware, ETA 8:15AM. INC373223 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 5/8/2020 6:00 0:57:38 Power Power Failure (Solar System failure) Solar System failure. Site will be up with sunrise INC373192 HAIDO108 BROCHETTE_99 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/8/2020 6:22 0:35:38 Power Generator failure (Indeterminate) Team on site waiting for access Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3766:37:38 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 600:55:38 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 352:06:38 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/8/2020 INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 91:57:38 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. Next update to share when available INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 75:37:38 RBS RBS Fault (DUG Failure) Faulty DUG. Spare has been requested, but not available yet. ETR is expected from them INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 74:13:38 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372305 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 5/6/2020 6:40 48:17:38 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare available new update is expected from TX team as soon as possible. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 34:30:38 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 7:37:38 RBS RBS Fault (Indeterminate) Team cannot reach site at Night due Unsafe area. ETA 7:00AM. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect tomorrow May 8th. Situation still under monitoring Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC373009 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 5/7/2020 15:52 5/7/2020 20:17 4:25:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) indeterminate Need to be justified RCA and resolution details still pending from the contractor INC373129 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 5/7/2020 18:26 5/7/2020 20:44 2:18:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate OK Site up by itself INC373129 HAIDS195 BOYER Sud ZTE 2G C Talkpool 5/7/2020 18:26 5/7/2020 20:44 2:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS212 Cascaded site up with the main site. INC373129 HAIDS194 MARTIN Sud ZTE 2G D Talkpool 5/7/2020 18:26 5/7/2020 20:44 2:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS212 Cascaded site up with the main site. INC373134 HAIDS213 PORT_SALUT Sud ZTE 2G+3G B Talkpool 5/7/2020 18:53 5/7/2020 22:12 3:19:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate OK RCA and resolution details still pending from the contractor INC373198 HDO378 CHATULEY Ouest Ericsson LTE A Talkpool 5/8/2020 1:11 5/8/2020 6:18 5:07:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) indeterminate Need to be justified RCA and resolution details still pending from the contractor INC373106 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/7/2020 16:47 5/7/2020 19:11 2:24:00 4:00:00 Compliant Power Generator failure (High temperature) High temp due radiator dirty OK Radiator has been refreshed INC373139 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/7/2020 17:26 5/7/2020 21:26 4:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Site was running at 14amps OK Reset all breakers site is running at 36amp INC372497 HAIDO604 MAHOTIERE 75 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 18:24 5/7/2020 20:48 26:24:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate OK RCA and resolution are expected from team INC372497 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/6/2020 18:24 5/7/2020 20:48 26:24:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO604 Cascaded Back in the air with main site INC373046 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/7/2020 20:33 5/7/2020 23:20 2:47:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate OK RCA and resolution are expected from team INC373148 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/7/2020 21:09 5/7/2020 21:50 0:41:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate OK RCA and resolution are expected from team INC373054 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/7/2020 21:29 5/7/2020 22:50 1:21:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate OK Alarm clear by itself INC373054 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/7/2020 21:29 5/7/2020 22:50 1:21:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO190 Cascaded Back in the air with main site INC373143 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/7/2020 19:41 5/8/2020 0:07 4:26:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Underspeed alarm on the genset OK Reset CPS alarm and restart Underspeed alarm: Pre-filter dirty INC373191 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 0:28 5/8/2020 3:20 2:52:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure oil ok Oil sensor alarm has been cleaned INC373039 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/7/2020 19:51 5/8/2020 6:37 10:46:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate OK RCA and resolution are expected from team INC373111 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 5/7/2020 17:19 5/7/2020 18:53 1:34:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site up without any intervention from power team. INC372989 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 5/7/2020 15:14 5/7/2020 20:30 5:16:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Reset alarm and restart genset on auto mode. INC372989 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 5/7/2020 15:14 5/7/2020 20:30 5:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN184 Cascaded Back on air with the main site INC373021 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 5/7/2020 17:30 5/7/2020 20:30 3:00:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1gal oil added and genset restarted. INC373160 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 5/7/2020 21:20 5/8/2020 0:05 2:45:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1gal oil added and genset restarted INC373160 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/7/2020 21:20 5/8/2020 0:05 2:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN161 Cascaded Back up with main site INC373160 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/7/2020 21:20 5/8/2020 0:05 2:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN161 Cascaded Back up with main site INC372308 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/6/2020 6:56 5/7/2020 22:22 39:26:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Indeterminate OK Genset swapping done. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 8 06:38:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 8 May 2020 12:38:32 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 6 4 7 13 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 2 1 0 16 ZTE 7 6 1 0 7 Huawei 7 7 7 1 7 Network 30 15 9 1 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 6 0 1 1 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 122:45:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 81:37:31 Power Generator failure (Indeterminate) Team has to pick up the key; the HPU cage key is now available in NOC. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 71:28:31 Power Generator failure (Fuel issue) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 63:17:55 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 63:13:31 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 57:52:55 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372718 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/6/2020 22:52 33:25:31 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC372726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 5/6/2020 23:52 32:37:04 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue. Follow up is ongoing with Acquisition team. Next update to share when available INC372740 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 5/7/2020 1:32 30:57:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 7:59 am. ETR to be provided. INC372785 HDS015 LA_VOUTE Sud-Est Ericsson 2G D O&M FUEL 5/7/2020 8:52 23:25:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 10:50 AM. ETR will be provided. INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 23:09:03 Transmission Transmission (RAU failure) Faulty RAU at far end HDN235. Spare part already collected. ETA: 17:00h INC372870 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 5/7/2020 14:02 18:15:31 Power Generator failure (Indeterminate) Water pump faulty. Follow up is ongoing. More update to be provided 5/8/2020 INC372875 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/7/2020 14:15 17:58:55 Power Generator Failure (Engine broken) Talkpool breakdown the genset, ETR to be provide by them INC372987 HDO418 MAROSE Ouest Ericsson 2G D O&M FUEL 5/7/2020 15:24 16:53:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 5:50 PM. ETR will be provided. INC373118 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/7/2020 17:50 14:38:58 Power Power Failure (Indeterminate) ETA is expired, the team claims 1.5 hour more to reach the site. ETA: 09:30h INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 13:40:55 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373140 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 5/7/2020 19:34 12:54:58 Power Generator Failure (Starter battery failure) Team is on site INC373043 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/7/2020 20:20 11:57:29 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation. INC373052 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/7/2020 20:52 11:36:58 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC373063 HDO512 SANS_FIL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/7/2020 22:14 9:59:55 Power Generator failure (Indeterminate) Team will reach the site 5/8/2020 , ETA 7:00AM,is expired new will be shared INC373066 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/7/2020 22:31 9:57:58 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, team will reach site 5/8/2020 ETR to be provided. INC373064 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/7/2020 23:20 9:08:58 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC373028 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/8/2020 0:01 8:12:55 Power Generator failure (Indeterminate) Team on site waiting for access INC373189 HDN264 GRISON_GARDE Nord Ericsson 2G D O&M FUEL 5/8/2020 0:24 8:05:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/8/2020 at 6:40 am. ETR to be provided. INC373193 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/8/2020 0:44 7:33:31 Power Generator failure (Indeterminate) Site is located in an island; team will reach the site this morning once boat is available. INC373098 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/8/2020 1:20 6:57:31 Power Generator failure (Indeterminate) The portable genset is out of fuel. Follow up is ongoing. ETA not yet available INC373088 HDO684 HABITATION_HATT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/8/2020 3:55 4:18:55 Power Generator failure (Indeterminate) Team is on site INC372016 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/8/2020 5:40 2:49:04 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC373223 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 5/8/2020 6:00 2:16:56 Power Power Failure (Solar System failure) Solar System failure. Site will be up with sunrise INC373317 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/8/2020 7:30 0:43:55 Power Generator failure (Indeterminate) Team has been informed, ETA 8:45 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect today May 8th. Situation still under monitoring Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN today May 8th 2020. Security To be shared Friday 8th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN today May 8th 2020. Security To be shared Friday 8th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 8 07:58:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 8 May 2020 13:58:04 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 6 4 6 10 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 2 1 0 13 ZTE 6 5 1 0 6 Huawei 7 7 7 1 7 Network 26 14 9 1 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 4 0 1 1 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370819 HDS143 MERENCY Sud Ericsson 2G C O&M FUEL 5/3/2020 5:32 123:22:42 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 82:14:42 Power Generator failure (Indeterminate) Team has to pick up the key; the HPU cage key is now available in NOC. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 72:05:42 Power Generator failure (Fuel issue) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 64:18:30 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 63:50:42 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 58:53:30 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372718 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/6/2020 22:52 34:02:42 Power Generator failure (Indeterminate) Team is on the way to the site. ETA: 1:00 PM INC372726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 5/6/2020 23:52 33:32:59 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue. Follow up is ongoing with Acquisition team. Next update to share when available INC372740 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/7/2020 1:32 31:52:58 Power Power Failure (Indeterminate) Site remains down after refueling. Power team is aware. ETA to be provided INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 24:04:58 Transmission Transmission (RAU failure) Faulty RAU at far end HDN235. Spare part already collected. ETA: 17:00h INC372785 HDS015 LA_VOUTE Sud-Est Ericsson 2G D O&M FUEL 5/7/2020 8:52 24:02:42 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 10:50 AM. ETR:10:30 Am INC372875 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/7/2020 14:15 18:59:30 Power Generator Failure (Engine broken) Team is on site with a portable genset trying to recover it INC372870 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 5/7/2020 14:02 18:52:42 Power Generator failure (Indeterminate) Water pump faulty. Follow up is ongoing. More update to be provided 5/8/2020 INC372987 HDO418 MAROSE Ouest Ericsson 2G D O&M FUEL 5/7/2020 15:24 17:30:42 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 5:50 PM. ETR:12:00 PM INC373118 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/7/2020 17:50 15:34:53 Power Power Failure (Indeterminate) ETA is expired, the team claims 1.5 hour more to reach the site. ETA: 09:30h INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 14:41:30 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373043 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/7/2020 20:20 12:34:40 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation. INC373052 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/7/2020 20:52 12:32:53 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC373063 HDO512 SANS_FIL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/7/2020 22:14 11:00:30 Power Generator failure (Indeterminate) Team will reach the site 5/8/2020 , ETA 9:15 AM, is expired new will be shared INC373066 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/7/2020 22:31 10:53:53 Power Power Failure (Indeterminate) Portable genset is out of fuel, team will reach site 5/8/2020 ETR to be provided. INC373028 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/8/2020 0:01 9:13:30 Power Generator failure (Indeterminate) Team is on site INC373189 HDN264 GRISON_GARDE Nord Ericsson 2G D O&M FUEL 5/8/2020 0:24 9:00:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/8/2020 at 6:40 am. ETR: 12:30 Pm INC373193 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/8/2020 0:44 8:10:42 Power Generator failure (Indeterminate) Site is located in an island; team will reach the site this morning once boat is available. INC373098 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/8/2020 1:20 7:34:42 Power Generator failure (Indeterminate) Team is working on site. ETR: 11:00 AM INC373088 HDO684 HABITATION_HATT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/8/2020 3:55 5:19:30 Power Generator failure (Indeterminate) After power team intervention, TX team is requested, ETA to be provided INC373317 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/8/2020 7:30 1:44:30 Power Generator failure (Indeterminate) Team is on site ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect today May 8th. Situation still under monitoring Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN today May 8th 2020. Security To be shared Friday 8th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN today May 8th 2020. Security To be shared Friday 8th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 8 07:59:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 8 May 2020 13:59:22 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 09:00 AM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 09:00 AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 8 08:03:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 8 May 2020 14:03:52 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 09:00 AM. In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cell Sites out of Services Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3730:30:59 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 602:52:42 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 354:03:42 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/8/2020 INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 76:10:42 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 55:50:59 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. Next update to share when available INC372305 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 5/6/2020 6:40 50:14:42 RBS RBS Fault (RUS failure) RUS01B3 faulty, spare available new update is expected from TX team as soon as possible. INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 39:30:59 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part already collected. ETA to be provided INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 36:27:42 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 10:27:51 RBS RBS Fault (Indeterminate) Team cannot reach site due Unsafe area. Next update to share when available INC373333 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 5/8/2020 8:52 0:55:45 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 8 09:36:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 8 May 2020 15:36:18 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 2 3 5 9 19 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 1 1 0 10 ZTE 6 5 1 0 6 Huawei 3 3 3 0 3 Network 19 9 5 0 19 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 13 4 0 1 1 19 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370819 HDS143 MERENCY Sud Ericsson 2G D O&M FUEL 5/3/2020 5:32 126:03:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 84:55:13 Power Generator failure (Indeterminate) The HPU cage key is already taken in the NOC and will arrive in the region around 9:00 PM. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 74:46:13 Power Generator failure (Indeterminate) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 66:31:13 Dependent Affected by the power issue at the main site Affected by HGA107 INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 66:39:13 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 61:14:13 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372718 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/6/2020 22:52 36:43:13 Power Generator failure (Indeterminate) Team is on the way to the site. ETA: 1:00 PM INC372726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 5/6/2020 23:52 35:43:13 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue. Follow up is ongoing with Acquisition team. Next update to share when available INC372785 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 5/7/2020 8:52 26:43:13 Power Generator failure (Indeterminate) Fuel added but a team is informed to reach the site for the recovery. INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 26:15:13 Transmission Transmission (RAU failure) Faulty RAU at far end HDN235. Spare part already collected. ETA: 17:00h INC372870 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 5/7/2020 14:02 21:33:13 Power Generator failure (Water Pump Issue) Water pump faulty. Follow up is ongoing. More update to be provided 5/8/2020 INC372987 HDO418 MAROSE Ouest Ericsson 2G D O&M FUEL 5/7/2020 15:24 20:11:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 5:50 PM. ETR 12:00 PM. INC373118 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/7/2020 17:50 17:45:13 Power Power Failure (Indeterminate) Team is on site INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 17:02:13 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373043 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D O&M FUEL 5/7/2020 20:20 15:15:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 5:50 PM. ETR will be provided. INC373066 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/7/2020 22:31 13:04:13 Power Power Failure (Indeterminate) Portable genset is out of fuel, team will reach site 5/8/2020 ETR to be provided. INC373028 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/8/2020 0:01 11:34:13 Power Generator failure (Indeterminate) Team is on site INC373189 HDN264 GRISON_GARDE Nord Ericsson 2G D O&M FUEL 5/8/2020 0:24 11:11:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/8/2020 at 6:40 am. ETR: 12:30 PM INC373098 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/8/2020 1:20 10:15:13 Power Generator failure (Indeterminate) Team request more time to recover the site. New ETR: 1:30 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect today May 8th. Situation still under monitoring Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN today May 8th 2020. Security To be shared Friday 8th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN today May 8th 2020. Security To be shared Friday 8th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Eddy.Jean-Baptiste at digicelgroup.com Fri May 8 09:52:23 2020 From: Eddy.Jean-Baptiste at digicelgroup.com (Eddy Jean-Baptiste) Date: Fri, 8 May 2020 15:52:23 +0000 Subject: [Rantt] TenGig Micro wave link OBLEON-HILAIRE down In-Reply-To: References: Message-ID: Hi Jithin , We still need someone at SDH010 to perform the job done , as last time the guys on site had some difficulties to finish the wor. Please we need to close this case today. From: Eddy Jean-Baptiste Sent: Monday, May 4, 2020 5:39 PM To: Jithin J Singh ; Frantz Michel Mondesir ; Jean P. Francois ; Haiti Noc ; Gerry Bolante ; Bernard Yacoub ; astrid.argana at tpmanagementsa.com; Nikhil Govind ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran ; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. ; Beatrice Desir Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Francois Boyer ; Jean A. Chery ; Hai_Tech_O&M ; Hai_Tech_RFPO ; Jean Yvelt Marseille ; Hai_Tech_TX ; Hai_Tech_Transmission ; Hai_Warehouseteam Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ho Jithin , Thanks for your quick follow-up . Replacement has been done. However we have some link without management . Need help at SDH010 for troubleshooting From: Jithin J Singh > Sent: Monday, May 4, 2020 4:03 PM To: Frantz Michel Mondesir >; Eddy Jean-Baptiste >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hi All, Please be informed that the LIC board has been replaced at SDH011. Hello Eddy, Please check status of the affected services and let us know if further intervention is needed on this case. Thanks. BR/ Jithin Singh. From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 1:26 PM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Delivered to Arcie Abenuman From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 11:08 AM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ready to be collected From: Eddy Jean-Baptiste > Sent: Monday, May 4, 2020 10:56 AM To: Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Beatrice / WH Team , Kindly Deliver the below material to Talkpool Team Equipment: LIC-X-E10 Product Code: 24-L010-0/BOF Serial Number: J389B10552. From: Jean P. Francois > Sent: Monday, May 4, 2020 4:01 AM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, We have a card failure at SDH011 (LIC-X-E10); it needs to be replaced. BR Jean P. Francois From: Jithin J Singh > Sent: Monday, May 4, 2020 1:25 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, Teams are mobilized for checking the issues at SDH011 and SDH009 as requested. Please arrange access for both sites. The following teams are assigned: * SDH011 - Roldan Consul (+509 3701 0727). ETA is 2:15 AM. * SDH009 - Jean Kelly (+509 3791 5685). ETA 3:00 AM. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, May 4, 2020 1:02 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; Jithin J Singh >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: TenGig Micro wave link OBLEON-HILAIRE down All' Be informed that TenGig Micro wave link HILAIRE-OBBLEON is down . Contractor has been dispatched to check at SDH011 and SDH009 to check the issue. [cid:image001.png at 01D6252F.1C270C20] We will keep you posted Regards, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Email-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 37827 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 11451 bytes Desc: image002.jpg URL: From jithin.j.singh at talkpool.com Fri May 8 10:12:28 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Fri, 8 May 2020 16:12:28 +0000 Subject: [Rantt] TenGig Micro wave link OBLEON-HILAIRE down In-Reply-To: References: Message-ID: Hello Eddy, Team has been dispatched to SDH010 again as requested. Gregory Milord (+509 3782 3536) is the technician in-charged. BR/ Jithin Singh. From: Eddy Jean-Baptiste Sent: Friday, May 8, 2020 11:52 AM To: Jithin J Singh ; Frantz Michel Mondesir ; Jean P. Francois ; Haiti Noc ; Gerry Bolante ; Bernard Yacoub ; astrid.argana at tpmanagementsa.com; Nikhil Govind ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran ; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. ; Beatrice Desir Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Francois Boyer ; Jean A. Chery ; Hai_Tech_O&M ; Hai_Tech_RFPO ; Jean Yvelt Marseille ; Hai_Tech_TX ; Hai_Tech_Transmission ; Hai_Warehouseteam Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Jithin , We still need someone at SDH010 to perform the job done , as last time the guys on site had some difficulties to finish the wor. Please we need to close this case today. From: Eddy Jean-Baptiste Sent: Monday, May 4, 2020 5:39 PM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ho Jithin , Thanks for your quick follow-up . Replacement has been done. However we have some link without management . Need help at SDH010 for troubleshooting From: Jithin J Singh > Sent: Monday, May 4, 2020 4:03 PM To: Frantz Michel Mondesir >; Eddy Jean-Baptiste >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hi All, Please be informed that the LIC board has been replaced at SDH011. Hello Eddy, Please check status of the affected services and let us know if further intervention is needed on this case. Thanks. BR/ Jithin Singh. From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 1:26 PM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Delivered to Arcie Abenuman From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 11:08 AM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ready to be collected From: Eddy Jean-Baptiste > Sent: Monday, May 4, 2020 10:56 AM To: Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Beatrice / WH Team , Kindly Deliver the below material to Talkpool Team Equipment: LIC-X-E10 Product Code: 24-L010-0/BOF Serial Number: J389B10552. From: Jean P. Francois > Sent: Monday, May 4, 2020 4:01 AM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, We have a card failure at SDH011 (LIC-X-E10); it needs to be replaced. BR Jean P. Francois From: Jithin J Singh > Sent: Monday, May 4, 2020 1:25 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, Teams are mobilized for checking the issues at SDH011 and SDH009 as requested. Please arrange access for both sites. The following teams are assigned: * SDH011 - Roldan Consul (+509 3701 0727). ETA is 2:15 AM. * SDH009 - Jean Kelly (+509 3791 5685). ETA 3:00 AM. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, May 4, 2020 1:02 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; Jithin J Singh >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: TenGig Micro wave link OBLEON-HILAIRE down All' Be informed that TenGig Micro wave link HILAIRE-OBBLEON is down . Contractor has been dispatched to check at SDH011 and SDH009 to check the issue. [cid:image001.png at 01D62531.8E7955B0] We will keep you posted Regards, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Email-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 37827 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 11451 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 8 12:50:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 8 May 2020 18:50:17 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 9 4 7 16 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 5 5 0 25 ZTE 6 4 1 0 6 Huawei 5 5 5 0 5 Network 28 14 11 0 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 2 8 1 4 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370819 HDS143 MERENCY Sud Ericsson 2G D O&M FUEL 5/3/2020 5:32 128:42:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 87:34:07 Power Generator failure (Indeterminate) The HPU cage key is already taken in the NOC and will arrive in the region around 9:00 PM. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 77:25:07 Power Generator failure (Indeterminate) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 69:12:46 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 69:10:07 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 63:47:46 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372718 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/6/2020 22:52 39:22:07 Power Generator failure (Indeterminate) Team is working on site. INC372726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 5/6/2020 23:52 38:42:09 Power Power Failure (Indeterminate) Follow up is ongoing with Acquisition team access will be provided in a while INC372785 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 5/7/2020 8:52 29:22:07 Power Generator failure (Indeterminate) Fuel added but a team is informed to reach the site for the recovery. New ETA: 2:45 PM. INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 29:14:08 Transmission Transmission (RAU failure) Faulty RAU at far end HDN235. Spare part already collected. ETA: 17:00h INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 19:35:46 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373043 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D O&M FUEL 5/7/2020 20:20 17:54:05 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/7/2020 at 5:50 PM. ETR will be provided. INC373066 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/7/2020 22:31 16:03:03 Power Power Failure (Indeterminate) Portable genset is out of fuel, team will reach site 5/8/2020 ETR to be provided. INC373189 HDN264 GRISON_GARDE Nord ZTE 2G D Talkpool 5/8/2020 0:24 14:10:09 Power Power Failure (Indeterminate) Site remains down after refueling. Power team is aware. ETA to be provided INC373028 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/8/2020 0:01 14:07:46 Power Generator failure (Indeterminate) Team is on site INC373098 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/8/2020 1:20 12:54:07 Power Generator failure (Indeterminate) Fuel delivery INC373292 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/8/2020 11:56 2:38:06 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 15:50h INC373300 HDC200 HINCHE_RESOLY Centre Ericsson 3G+LTE A Talkpool 5/8/2020 12:04 2:29:33 Fiber Transmission (Fiber issue) Affected by fiber issue in the North area. INC373300 HDC211 MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 5/8/2020 12:04 2:29:33 Fiber Transmission (Fiber issue) Affected by fiber issue in the North area. INC373300 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 5/8/2020 12:04 2:29:33 Fiber Transmission (Fiber issue) Affected by fiber issue in the North area. INC373300 HDC221 LASCAHOBAS_II Centre Ericsson 3G C Talkpool 5/8/2020 12:04 2:29:33 Fiber Transmission (Fiber issue) Affected by fiber issue in the North area. INC373300 HDC216 CROIX DE FER Centre Ericsson 3G C Talkpool 5/8/2020 12:04 2:29:33 Fiber Transmission (Fiber issue) Affected by fiber issue in the North area. INC373300 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 5/8/2020 12:04 2:29:33 Fiber Transmission (Fiber issue) Affected by fiber issue in the North area. INC373300 HDC215 HINCHE_AVIATION Centre Ericsson 3G+LTE B Talkpool 5/8/2020 12:04 2:29:33 Fiber Transmission (Fiber issue) Affected by fiber issue in the North area. INC373300 HDC204 BELLADERE Centre Ericsson 3G A Talkpool 5/8/2020 12:04 2:29:33 Fiber Transmission (Fiber issue) Affected by fiber issue in the North area. INC373383 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/8/2020 12:10 2:23:56 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 17:00h INC373405 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/8/2020 12:30 2:03:56 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC373392 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 5/8/2020 12:34 2:00:05 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 16:20h INC373388 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 5/8/2020 12:40 1:33:54 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:40 PM. INC373414 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 5/8/2020 13:28 1:05:56 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 15:30h INC373414 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 5/8/2020 13:28 1:05:56 Dependent Affected by the power issue at the main site Affected by HDC206. INC373414 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 5/8/2020 13:28 1:05:56 Dependent Affected by the power issue at the main site Affected by HDC206. INC373414 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 5/8/2020 13:28 1:05:56 Dependent Affected by the power issue at the main site Affected by HDC206. INC373413 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 5/8/2020 13:24 0:50:01 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC373416 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/8/2020 13:37 0:31:46 Power Generator failure (Indeterminate) Team is informed, ETA 3:00 PM INC373509 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/8/2020 13:38 0:30:46 Power Generator failure (Indeterminate) Team is informed, ETA 3:30 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect today May 8th. Situation still under monitoring Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN today May 8th 2020. Security To be shared Friday 8th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN today May 8th 2020. Security To be shared Friday 8th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 8 14:40:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 8 May 2020 20:40:06 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 8 3 6 11 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 4 1 0 18 ZTE 5 5 1 0 5 Huawei 5 5 5 0 5 Network 28 14 7 0 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 1 0 1 7 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370819 HDS143 MERENCY Sud Ericsson 2G D O&M FUEL 5/3/2020 5:32 130:39:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 89:31:45 Power Generator failure (Indeterminate) The HPU cage key is already taken in the NOC and will arrive in the region around 9:00 PM. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 79:22:45 Power Generator failure (Indeterminate) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 71:07:46 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 71:07:45 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 65:42:46 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372718 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/6/2020 22:52 41:19:45 Power Generator failure (Indeterminate) Team is still working on site. INC372726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 5/6/2020 23:52 40:43:15 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue. Follow up is ongoing with Acquisition team. Next update to share when available INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 31:15:14 Transmission Transmission (RAU failure) Faulty RAU at far end HDN235. Spare part already collected. New ETA: 17:30h INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 21:30:46 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373043 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/7/2020 20:20 19:51:43 Power Generator failure (Indeterminate) Fuel added but a team is informed to reach the site for the recovery. ETA: 4:30 PM. INC373066 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/7/2020 22:31 18:04:09 Power Power Failure (Indeterminate) Portable genset is out of fuel, team will reach site 5/8/2020 ETR to be provided. INC373275 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/8/2020 10:44 5:19:46 Power Generator failure (Breaker Tripped) Faulty breaker, the follow up is ongoing by them. INC373383 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/8/2020 12:10 4:25:02 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 17:00h INC373509 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/8/2020 13:38 2:25:46 Power Generator failure (Indeterminate) Team is informed, ETA 3:30 PM, is expired new will be shared INC373524 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 5/8/2020 14:26 2:09:06 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 17:40h INC373434 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/8/2020 14:14 1:57:33 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC373521 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 5/8/2020 14:48 1:47:05 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 18:40h INC373521 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/8/2020 14:48 1:47:05 Dependent Affected by the power issue at the main site Affected by HAIDO343. INC373521 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/8/2020 14:48 1:47:05 Dependent Affected by the power issue at the main site Affected by HAIDO343. INC373521 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/8/2020 14:48 1:47:05 Dependent Affected by the power issue at the main site Affected by HAIDO343. INC373521 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/8/2020 14:48 1:47:05 Dependent Affected by the power issue at the main site Affected by HAIDO343. INC373521 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 5/8/2020 14:48 1:23:35 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 6:30 PM. INC373528 HDC263 PONT_SONDE Artibonite Ericsson 2G+3G B Talkpool 5/8/2020 15:22 1:13:00 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 18:30h INC373528 HDC312 BERTRAND DES PLATIONS Artibonite Ericsson 2G D Talkpool 5/8/2020 15:22 1:13:00 Dependent Affected by the power issue at the main site Affected by HDC263. INC373526 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 5/8/2020 15:12 0:59:45 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5:45 PM. INC373455 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 5/8/2020 15:38 0:57:10 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC373455 COW033 CFU Club COW Centre Ericsson 2G D Talkpool 5/8/2020 15:38 0:57:10 Dependent Affected by the power issue at the main site Affected by HDC238. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect today May 8th. Situation still under monitoring Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN today May 8th 2020. Security To be shared Friday 8th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN today May 8th 2020. Security To be shared Friday 8th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 8 17:13:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 8 May 2020 23:13:07 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 8th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 8th, 2020 till 7:00 PM > Sites Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC370819 HDS143 MERENCY Sud Ericsson 2G D O&M FUEL 5/3/2020 5:32 133:29:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/3/2020 at 8:58 AM. But Hybrid Rectification requested prior to refueling. Next update as soon as possible. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 92:21:14 Power Generator failure (Indeterminate) The HPU cage key is already taken in the NOC and will arrive in the region around 9:00 PM. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 82:12:14 Power Generator failure (Indeterminate) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 73:57:14 Dependent Affected by the power issue at the main site Affected by HGA107 INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 73:42:50 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 68:17:50 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 33:39:50 Transmission Transmission (RAU failure) Faulty RAU at far end HDN235. Spare part already collected. ETA is expired, new ETA: 20:00h INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 24:05:50 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373066 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/7/2020 22:31 20:28:45 Power Power Failure (Indeterminate) Portable genset is out of fuel, team will reach site 5/8/2020 ETR to be provided. INC373275 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/8/2020 10:44 7:54:50 Power Generator failure (Breaker Tripped) Faulty breaker, the follow up is ongoing by them. INC373383 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/8/2020 12:10 6:49:38 Power Power Failure (Indeterminate) ETA is expired, the team claims 2 hours more to reach the site. ETA: 20:00h INC373434 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/8/2020 14:14 4:47:02 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC373524 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 5/8/2020 14:26 4:33:42 Power Power Failure (Indeterminate) ETA is expired, next update will be shared soon INC373521 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 5/8/2020 14:48 4:13:04 Power Generator failure (Indeterminate) Team has been dispatched. New ETA: 7:30 PM. INC373526 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 5/8/2020 15:12 3:49:14 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/8/2020 at 5:49 PM. ETR will be provided. INC373478 HDS014 LOVING_LIGHT_HOTEL Sud-Est Ericsson 3G A Talkpool 5/8/2020 17:29 1:32:14 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:30 PM. INC373483 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 5/8/2020 17:40 1:21:09 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:30 PM. INC373566 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 5/8/2020 17:40 1:19:46 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC373449 HDO495 TABARRE_MAYOR'S_OFFICE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 17:30 1:08:50 Power Generator failure (Indeterminate) New HPU has been installed, team does not have a key, team take it at Talkpool office, ETA 7:00 PM INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B O&M FUEL 5/8/2020 18:01 1:00:14 Fuel Generator failure (Fuel issue) Fuel delivery cannot be performed until the tank is relocated on the roof, Follow up is ongoing INC373491 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 5/8/2020 18:24 0:37:10 Transmission Transmission (Indeterminate) Team has been dispatched. ETA: 9:00 PM. INC373491 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/8/2020 18:24 0:37:10 Dependent Affected by the Transmission issue at the main site Affected by HDO388 INC373491 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 5/8/2020 18:24 0:37:10 Dependent Affected by the Transmission issue at the main site Affected by HDO388 INC373499 HDS353 THIOTTE Sud-Est Ericsson 2G A Talkpool 5/8/2020 18:52 0:09:11 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC373281 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/8/2020 18:34 0:04:50 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/5/2020 at 4:06 PM, ETR to be provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3730:30:59 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 613:00:49 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 364:11:49 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/11/2020 INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 86:18:49 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 55:50:59 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. Next update to share when available INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 46:35:49 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 39:30:59 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part already collected. ETA to be provided INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 19:39:51 RBS RBS Fault (RUS failure) Faulty RUS01B3. Next update to share when available INC373576 HDS315 RUE DU PORT Ouest Ericsson 2G D Digicel 5/8/2020 18:44 0:18:48 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon Site temporarily halted due to not able to resolve the issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect today May 8th. Situation still under monitoring INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN today May 8th 2020. INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN today May 8th 2020. Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC373106 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/7/2020 16:47 5/8/2020 7:40 14:53:00 4:00:00 Not Compliant Power Generator failure (High temperature) Radiator Dirty OK High temp due radiator dirty Radiator has been refreshed INC373192 HAIDO108 BROCHETTE_99 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/8/2020 6:22 5/8/2020 9:59 3:37:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the genset OK Low oil Pressure, Faulty Real seal , Front seal, No battery starter INC373222 HDO131 MEYOTTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/8/2020 5:21 5/8/2020 9:22 4:01:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate OK RCA and resolution are expected from team INC372875 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/7/2020 14:15 5/8/2020 9:40 19:25:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine Broken OK a new genset backup has been installed INC373317 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/8/2020 7:30 5/8/2020 9:07 1:37:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate OK Alarm clear by itself INC373376 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 11:41 5/8/2020 14:57 3:16:00 4:00:00 Compliant Power Generator failure (Battery Failure) Failed to start OK Genset restarted with another battery INC373221 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/8/2020 10:34 5/8/2020 15:27 4:53:00 4:00:00 Not Compliant Power Generator failure (Radiator failure) indeterminate OK RCA and resolution are expected from team INC373028 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/8/2020 0:01 5/8/2020 9:54 9:53:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate OK RCA and resolution are expected from team INC373416 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/8/2020 13:37 5/8/2020 15:29 1:52:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate OK Alarm clear by itself INC373509 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/8/2020 13:38 5/8/2020 16:50 3:12:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate OK RCA and resolution are expected from team INC373067 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/7/2020 23:32 5/8/2020 8:32 9:00:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC373182 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 5/7/2020 23:44 5/8/2020 7:18 7:34:00 4:00:00 Not Compliant Power Generator failure (High temperature) Radiator was dirty Need to be justified Radiator cleaned and 1.5 gallon of coolant added INC372692 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/8/2020 0:07 5/8/2020 9:48 9:41:06 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC373204 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/8/2020 1:52 5/8/2020 8:45 6:53:06 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC373205 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/8/2020 2:00 5/8/2020 7:35 5:35:06 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC373205 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/8/2020 2:00 5/8/2020 7:35 5:35:06 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC360 Cascaded Back on air with the main site INC373213 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/8/2020 3:15 5/8/2020 7:50 4:35:06 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC373307 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 5/8/2020 4:16 5/8/2020 7:17 3:01:06 4:00:00 Compliant Power Generator failure (Low oil Pressure) Faulty rear seal OK 1.5 gallon of oil added INC373311 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 5/8/2020 5:56 5/8/2020 8:40 2:44:06 4:00:00 Compliant Power Generator failure (High temperature) Radiator dirty Need to be justified Radiator cleaned and 1.5 gallon of coolant added INC373065 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/7/2020 23:20 5/8/2020 8:18 8:58:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC371611 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/8/2020 4:38 5/8/2020 8:50 4:12:06 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC373321 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/8/2020 7:36 5/8/2020 8:24 0:48:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC373140 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 5/7/2020 19:34 5/8/2020 9:05 13:31:01 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Battery stater failure Need to be justified Genset has been restarted with external battery INC373064 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/7/2020 23:20 5/8/2020 9:45 10:25:01 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC372016 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/8/2020 5:40 5/8/2020 9:50 4:10:07 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC372740 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/7/2020 1:32 5/8/2020 10:30 32:58:06 4:00:00 Not Compliant Power Power Failure (Indeterminate) Power failure Fuel Delivery Delay Fuel added and power team restart the genset INC373052 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/7/2020 20:52 5/8/2020 11:10 14:18:01 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC373240 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/8/2020 8:50 5/8/2020 12:10 3:20:07 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC373277 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/8/2020 10:24 5/8/2020 11:30 1:05:51 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC373118 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/7/2020 17:50 5/8/2020 13:35 19:45:01 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC373189 HDN264 GRISON_GARDE Nord ZTE 2G D Talkpool 5/8/2020 0:24 5/8/2020 14:57 14:33:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Power failure Fuel Delivery Delay Fuel added and power team restart the genset INC373300 HDC200 HINCHE_RESOLY Centre Ericsson 3G+LTE A Talkpool 5/8/2020 12:04 5/8/2020 15:41 3:36:24 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in the North area. Cascaded Back on air with short link SDH016 -HDC211. INC373300 HDC211 MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 5/8/2020 12:04 5/8/2020 15:41 3:36:24 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in the North area. Cascaded Back on air with short link SDH016 -HDC211. INC373300 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 5/8/2020 12:04 5/8/2020 15:41 3:36:24 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in the North area. Cascaded Back on air with short link SDH016 -HDC211. INC373300 HDC221 LASCAHOBAS_II Centre Ericsson 3G C Talkpool 5/8/2020 12:04 5/8/2020 15:41 3:36:24 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in the North area. Cascaded Back on air with short link SDH016 -HDC211. INC373300 HDC216 CROIX DE FER Centre Ericsson 3G C Talkpool 5/8/2020 12:04 5/8/2020 15:41 3:36:24 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in the North area. Cascaded Back on air with short link SDH016 -HDC211. INC373300 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 5/8/2020 12:04 5/8/2020 15:41 3:36:24 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in the North area. Cascaded Back on air with short link SDH016 -HDC211. INC373300 HDC215 HINCHE_AVIATION Centre Ericsson 3G+LTE B Talkpool 5/8/2020 12:04 5/8/2020 15:41 3:36:24 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in the North area. Cascaded Back on air with short link SDH016 -HDC211. INC373300 HDC204 BELLADERE Centre Ericsson 3G A Talkpool 5/8/2020 12:04 5/8/2020 15:41 3:36:24 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in the North area. Cascaded Back on air with short link SDH016 -HDC211. INC373414 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 5/8/2020 13:28 5/8/2020 16:00 2:31:47 4:00:00 Compliant Power Generator Failure (Underspeed) Low fuel level OK Genset has been restarted INC373414 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 5/8/2020 13:28 5/8/2020 16:00 2:31:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC206. Cascaded Back on air with the main site INC373414 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 5/8/2020 13:28 5/8/2020 16:00 2:31:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC206. Cascaded Back on air with the main site INC373414 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 5/8/2020 13:28 5/8/2020 16:00 2:31:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC206. Cascaded Back on air with the main site INC373392 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 5/8/2020 12:34 5/8/2020 16:33 3:58:56 4:00:00 Compliant Power Generator failure (High temperature) Faulty radiator OK Radiator has been replaced and 1 gallon of water added INC373405 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/8/2020 12:30 5/8/2020 16:43 4:12:47 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC373292 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/8/2020 11:56 5/8/2020 16:35 4:38:57 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC373455 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 5/8/2020 15:38 5/8/2020 16:45 1:06:55 4:00:00 Compliant Power Generator failure (High temperature) Radiator dirty OK Radiator has been replaced and 1 gallon of water added INC373455 COW033 CFU Club COW Centre Ericsson 2G D Talkpool 5/8/2020 15:38 5/8/2020 16:45 1:06:55 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC238. Cascaded Back on air with the main site INC373528 HDC263 PONT_SONDE Artibonite Ericsson 2G+3G B Talkpool 5/8/2020 15:22 5/8/2020 17:30 2:07:45 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC373528 HDC312 BERTRAND DES PLATIONS Artibonite Ericsson 2G D Talkpool 5/8/2020 15:22 5/8/2020 17:30 2:07:45 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC263. Cascaded Back on air with the main site INC372726 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 5/6/2020 23:52 5/8/2020 18:15 42:23:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Genset was stopped by owner Access_Owner Genset has been restarted INC373531 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 5/8/2020 14:48 5/8/2020 17:37 2:49:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped OK Breaker has been reset INC373531 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/8/2020 14:48 5/8/2020 17:37 2:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO343. Cascaded Back on air with the main site INC373531 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/8/2020 14:48 5/8/2020 17:37 2:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO343. Cascaded Back on air with the main site INC373531 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/8/2020 14:48 5/8/2020 17:37 2:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO343. Cascaded Back on air with the main site INC373531 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/8/2020 14:48 5/8/2020 17:37 2:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO343. Cascaded Back on air with the main site INC373444 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A O&M FUEL 5/8/2020 16:30 5/8/2020 18:38 2:08:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty OK Fuel added and genset has been restarted INC373444 HAIDO433 DIGUE PROBY Ouest Huawei 2G D O&M FUEL 5/8/2020 16:30 5/8/2020 18:38 2:08:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HAIDO307. Cascaded Back on air with the main site INC373444 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A O&M FUEL 5/8/2020 16:30 5/8/2020 18:38 2:08:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HAIDO307. Cascaded Back on air with the main site INC373444 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A O&M FUEL 5/8/2020 16:30 5/8/2020 18:38 2:08:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HAIDO307. Cascaded Back on air with the main site INC373444 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D O&M FUEL 5/8/2020 16:30 5/8/2020 18:38 2:08:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HAIDO307. Cascaded Back on air with the main site INC373444 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M FUEL 5/8/2020 16:30 5/8/2020 18:38 2:08:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HAIDO307. Cascaded Back on air with the main site INC373554 HDC206 THOMONDE Centre Ericsson 2G+3G B O&M FUEL 5/8/2020 16:26 5/8/2020 18:50 2:24:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty OK Fuel added and genset has been restarted INC373554 HDC342 TIERA MUSCADY Centre Ericsson 2G D O&M FUEL 5/8/2020 16:26 5/8/2020 18:50 2:24:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HDC206. Cascaded Back on air with the main site INC373554 HDC341 MORNE THOMONDE Centre Ericsson 2G D O&M FUEL 5/8/2020 16:26 5/8/2020 18:50 2:24:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HDC206. Cascaded Back on air with the main site INC373554 HDC228 JEAN GILLET Centre Ericsson 2G D O&M FUEL 5/8/2020 16:26 5/8/2020 18:50 2:24:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HDC206. Cascaded Back on air with the main site INC373554 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A O&M FUEL 5/8/2020 16:26 5/8/2020 18:50 2:24:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HDC206. Cascaded Back on air with the main site INC373135 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/6/2020 18:58 5/8/2020 8:10 37:12:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise and reload by NOC. INC373210 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/8/2020 2:31 5/8/2020 8:12 5:40:52 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Need to be justified 4 gal. of fuel added in the portable genset and restarted INC373223 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 5/8/2020 6:00 5/8/2020 8:34 2:33:25 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System failure OK The site is back in service with sunrise INC373350 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G A Talkpool 5/8/2020 10:08 5/8/2020 10:47 0:39:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up by itself INC373193 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/8/2020 0:44 5/8/2020 10:58 10:14:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to rear and front seal OK 1 1/2 gal. of oil added and genset restarted. INC373299 HGA005 FOND_DES_NEGRES Nippes Ericsson 3G A Talkpool 5/8/2020 11:52 5/8/2020 13:35 1:43:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC373299 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 5/8/2020 11:52 5/8/2020 13:35 1:43:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Back in service with the main site. INC373299 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 5/8/2020 11:52 5/8/2020 13:35 1:43:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Back in service with the main site. INC373299 HGA014 AZILE Nippes Ericsson 3G A Talkpool 5/8/2020 11:52 5/8/2020 13:35 1:43:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Back in service with the main site. INC373299 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 5/8/2020 11:52 5/8/2020 13:35 1:43:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Back in service with the main site. INC373299 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 5/8/2020 11:52 5/8/2020 13:35 1:43:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Back in service with the main site. INC373299 HGA021 ARNAULD Nippes Ericsson 3G D Talkpool 5/8/2020 11:52 5/8/2020 13:35 1:43:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA005 Cascaded Back in service with the main site. INC372870 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 5/7/2020 14:02 5/8/2020 14:26 24:24:00 4:00:00 Not Compliant Power Generator failure (Water Pump Issue) Water pump faulty Spare Water pump has been replaced. INC372987 HDO418 MAROSE Ouest Ericsson 2G D O&M FUEL 5/7/2020 15:24 5/8/2020 14:31 23:07:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted. INC373413 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 5/8/2020 13:24 5/8/2020 14:57 1:32:54 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to fan belt broken Spare Fan belt has been repalced. INC372785 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 5/7/2020 8:52 5/8/2020 15:26 30:34:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified After refueling genset bleed and restarted. INC373388 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 5/8/2020 12:40 5/8/2020 15:47 3:06:47 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up by itself. INC373098 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/8/2020 1:20 5/8/2020 15:58 14:38:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Need to be justified 10 gal. of fuel added in the portable genset and restarted INC373463 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 5/8/2020 16:12 5/8/2020 17:10 0:58:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC373463 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/8/2020 16:12 5/8/2020 17:10 0:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO388 Cascaded Back in service with the main site. INC373463 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 5/8/2020 16:12 5/8/2020 17:10 0:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO388 Cascaded Back in service with the main site. INC373043 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/7/2020 20:20 5/8/2020 16:57 20:37:07 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified After refueling genset bleed and restarted. INC372718 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/6/2020 22:52 5/8/2020 17:13 42:21:09 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC373333 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 5/8/2020 8:52 5/8/2020 11:23 2:31:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC373252 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/8/2020 9:45 5/8/2020 13:25 3:40:06 4:00:00 Compliant RBS RBS Fault (RUS failure) RUS failure OK RUS reset by team and reloaded by NOC INC373255 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/8/2020 9:50 5/8/2020 11:48 1:58:06 4:00:00 Compliant RBS RBS Fault (RRU failure) RRUS failure OK RRUS reset by team and reloaded by NOC Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 8 18:39:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 9 May 2020 00:39:51 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 8 5 5 7 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 8 1 2 0 9 ZTE 10 10 6 1 10 Huawei 6 6 6 1 6 Network 24 17 14 2 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 3 0 2 4 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 93:58:14 Power Generator failure (Indeterminate) The HPU cage key is already taken in the NOC and will arrive in the region around 9:00 PM. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 83:49:14 Power Generator failure (Indeterminate) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 75:42:14 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 75:34:14 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 70:17:14 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 35:18:14 Transmission Transmission (RAU failure) Faulty RAU at far end HDN235. Spare part already collected. ETA is expired, new ETA: 20:00h INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 26:05:14 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373066 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/7/2020 22:31 22:07:14 Power Power Failure (Indeterminate) Portable genset is out of fuel, team will reach site 5/8/2020 ETR to be provided. INC373524 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 5/8/2020 14:26 6:12:14 Power Power Failure (Indeterminate) Another team will reach the site, ETA not yet provided. INC373526 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 5/8/2020 15:12 5:26:14 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/8/2020 at 5:49 PM. ETR will be provided. INC373449 HDO495 TABARRE_MAYOR'S_OFFICE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 17:30 3:08:14 Power Generator failure (Indeterminate) New HPU has been installed, team does not have a key, team take it at Talkpool office, ETA 8:30 PM INC373566 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 5/8/2020 17:40 2:58:14 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B O&M FUEL 5/8/2020 18:01 2:37:14 Fuel Generator failure (Fuel issue) Fuel delivery cannot be performed until the tank is relocated on the roof, Follow up is ongoing INC373281 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/8/2020 18:34 2:04:14 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/5/2020 at 4:06, ETR to be provided INC373573 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 5/8/2020 18:37 2:01:14 Power Generator failure (Indeterminate) Team is informed , ETA 8:40PM INC373573 HAIDO625 BROCHETTE_99_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/8/2020 18:37 2:01:14 Dependent Affected by the power issue at the main site Attached to HDO627 INC373573 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/8/2020 18:37 2:01:14 Dependent Affected by the power issue at the main site Attached to HDO627 INC373573 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/8/2020 18:37 2:01:14 Dependent Affected by the power issue at the main site Attached to HDO627 INC373576 HDS315 RUE DU PORT Ouest Ericsson 2G D Talkpool 5/8/2020 18:44 1:54:14 Power Solar system failure Solar system failure. It will be up with sunrise INC373601 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 18:59 1:39:14 Power Generator failure (Indeterminate) Team is informed , ETA 8:30PM INC373604 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/8/2020 19:01 1:37:14 Power Generator failure (Indeterminate) Team is informed , ETA 8:45PM INC373577 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 5/8/2020 19:04 1:34:14 Power Power Failure (Indeterminate) Team has been informed. ETA 8:45PM INC373607 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/8/2020 19:28 1:10:14 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373605 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 5/8/2020 19:31 1:07:14 Transmission Transmission (Indeterminate) 3G and LTE remains down after main site up, follow up is ongoing with Tx team INC373608 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/8/2020 19:36 1:02:14 Power Power Failure (Indeterminate) Team is aware, ETA will be shared once available. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect tomorrow May 8th. Situation still under monitoring Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Fri May 8 18:53:39 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Sat, 9 May 2020 00:53:39 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: , Message-ID: HGA058 is a Talkpool issue to rectify. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 08/05/2020 20:40 (GMT-05:00) To: Haiti Noc , "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean-Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: NOC hourly report at 8:00 PM Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 8 5 5 7 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 8 1 2 0 9 ZTE 10 10 6 1 10 Huawei 6 6 6 1 6 Network 24 17 14 2 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 3 0 2 4 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 93:58:14 Power Generator failure (Indeterminate) The HPU cage key is already taken in the NOC and will arrive in the region around 9:00 PM. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 83:49:14 Power Generator failure (Indeterminate) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 75:42:14 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 75:34:14 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 70:17:14 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 35:18:14 Transmission Transmission (RAU failure) Faulty RAU at far end HDN235. Spare part already collected. ETA is expired, new ETA: 20:00h INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 26:05:14 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373066 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/7/2020 22:31 22:07:14 Power Power Failure (Indeterminate) Portable genset is out of fuel, team will reach site 5/8/2020 ETR to be provided. INC373524 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 5/8/2020 14:26 6:12:14 Power Power Failure (Indeterminate) Another team will reach the site, ETA not yet provided. INC373526 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 5/8/2020 15:12 5:26:14 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/8/2020 at 5:49 PM. ETR will be provided. INC373449 HDO495 TABARRE_MAYOR'S_OFFICE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 17:30 3:08:14 Power Generator failure (Indeterminate) New HPU has been installed, team does not have a key, team take it at Talkpool office, ETA 8:30 PM INC373566 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 5/8/2020 17:40 2:58:14 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B O&M FUEL 5/8/2020 18:01 2:37:14 Fuel Generator failure (Fuel issue) Fuel delivery cannot be performed until the tank is relocated on the roof, Follow up is ongoing INC373281 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/8/2020 18:34 2:04:14 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/5/2020 at 4:06, ETR to be provided INC373573 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 5/8/2020 18:37 2:01:14 Power Generator failure (Indeterminate) Team is informed , ETA 8:40PM INC373573 HAIDO625 BROCHETTE_99_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/8/2020 18:37 2:01:14 Dependent Affected by the power issue at the main site Attached to HDO627 INC373573 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/8/2020 18:37 2:01:14 Dependent Affected by the power issue at the main site Attached to HDO627 INC373573 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/8/2020 18:37 2:01:14 Dependent Affected by the power issue at the main site Attached to HDO627 INC373576 HDS315 RUE DU PORT Ouest Ericsson 2G D Talkpool 5/8/2020 18:44 1:54:14 Power Solar system failure Solar system failure. It will be up with sunrise INC373601 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 18:59 1:39:14 Power Generator failure (Indeterminate) Team is informed , ETA 8:30PM INC373604 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/8/2020 19:01 1:37:14 Power Generator failure (Indeterminate) Team is informed , ETA 8:45PM INC373577 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 5/8/2020 19:04 1:34:14 Power Power Failure (Indeterminate) Team has been informed. ETA 8:45PM INC373607 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/8/2020 19:28 1:10:14 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373605 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 5/8/2020 19:31 1:07:14 Transmission Transmission (Indeterminate) 3G and LTE remains down after main site up, follow up is ongoing with Tx team INC373608 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/8/2020 19:36 1:02:14 Power Power Failure (Indeterminate) Team is aware, ETA will be shared once available. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team?s intervention with Reconnaissance support is expect tomorrow May 8th. Situation still under monitoring Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 8 19:36:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 9 May 2020 01:36:57 +0000 Subject: [Rantt] NOC hourly report at 9:00 PM Message-ID: Hello All, Received the NOC hourly report done at 9:00 PM Sites off air by Class Class A B C D Total Total 3 6 5 9 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 1 2 0 11 ZTE 6 6 2 0 6 Huawei 6 6 5 0 6 Network 22 13 9 0 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 3 0 2 1 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 94:54:11 Power Generator failure (Indeterminate) The HPU cage key is already taken in the NOC and will arrive in the region around 9:00 PM. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 84:45:11 Power Generator failure (Indeterminate) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 76:38:11 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 76:30:11 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 71:13:11 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 36:14:11 Transmission Transmission (RAU failure) Faulty RAU at far end HDN235. Spare part already collected. ETA is expired, follow up is ongoing with tx team. INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 27:01:11 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373066 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/7/2020 22:31 23:03:11 Power Power Failure (Indeterminate) Portable genset is out of fuel, team will reach site 5/8/2020 ETR to be provided. INC373524 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 5/8/2020 14:26 7:08:11 Power Generator failure (Water Pump Issue) Water pump faulty, another one has been requested. ETR to be provided. INC373526 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 5/8/2020 15:12 6:22:11 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/8/2020 at 5:49 PM. ETR will be provided. INC373566 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 5/8/2020 17:40 3:54:11 Power Power Failure (Indeterminate) Team is waiting for access. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B O&M FUEL 5/8/2020 18:01 3:33:11 Fuel Generator failure (Fuel issue) Fuel delivery cannot be performed until the tank is relocated on the roof, Follow up is ongoing INC373281 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/8/2020 18:34 3:00:11 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/5/2020 at 4:06, ETR to be provided INC373576 HDS315 RUE DU PORT Ouest Ericsson 2G D Talkpool 5/8/2020 18:44 2:50:11 Power Power Failure (Solar System failure) Solar system failure. It will be up with sunrise INC373601 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 18:59 2:35:11 Power Generator failure (Indeterminate) Team on site waiting for access INC373577 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 5/8/2020 19:04 2:30:11 Power Power Failure (Indeterminate) Team is working on site INC373607 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/8/2020 19:28 2:06:11 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373605 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 5/8/2020 19:31 2:03:11 Transmission Transmission (Indeterminate) Team is working on site INC373608 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/8/2020 19:36 1:58:11 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/9/2020 at 7:00AM. INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G B Talkpool 5/8/2020 19:38 1:56:11 Power Generator failure (Indeterminate) Team is informed , ETA 9:30PM INC373581 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 5/8/2020 19:38 1:56:11 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373617 HDC356 POULIE Centre Ericsson 2G D Talkpool 5/8/2020 20:12 1:22:11 Power Power Failure (Indeterminate) Team cannot provide update. INC373623 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 20:30 1:04:11 Power Generator failure (Indeterminate) Team is informed , ETA 10:15PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect tomorrow May 8th. Situation still under monitoring Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 8 19:52:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 9 May 2020 01:52:42 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 615:49:44 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 367:00:44 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/11/2020 INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 89:07:44 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 49:24:44 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3781:31:44 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 106:51:44 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. Next update to share when available INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 90:31:44 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part already collected. ETR to be provided INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 22:31:44 RBS RBS Fault (RUS failure) Faulty RUS01B3. Next update to share when available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 8 20:22:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 9 May 2020 02:22:14 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 3 7 5 8 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 1 2 0 10 ZTE 6 6 2 0 6 Huawei 7 7 6 0 7 Network 22 14 10 0 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 3 0 2 1 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 95:39:51 Power Generator failure (Indeterminate) The HPU cage key is already taken in the NOC and will arrive in the region around 9:00 PM. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 85:30:51 Power Generator failure (Indeterminate) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 77:23:51 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 77:15:51 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 71:58:51 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 36:59:51 Transmission Transmission (RAU failure) Faulty RAU at far end HDN235. Spare part already collected. Team will reach site 5/9/2020 ETR 7:00AM. INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 27:46:51 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373066 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/7/2020 22:31 23:48:51 Power Power Failure (Indeterminate) Portable genset is out of fuel, next update will be shared once available. INC373524 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 5/8/2020 14:26 7:53:51 Power Generator failure (Water Pump Issue) Water pump faulty, another one has been requested. ETR to be provided. INC373526 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 5/8/2020 15:12 7:07:51 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/8/2020 at 5:49 PM. ETR will be provided. INC373566 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 5/8/2020 17:40 4:39:51 Power Power Failure (Indeterminate) Team is working on site INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B O&M FUEL 5/8/2020 18:01 4:18:51 Fuel Generator failure (Fuel issue) Fuel delivery cannot be performed until the tank is relocated on the roof, Follow up is ongoing INC373281 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/8/2020 18:34 3:45:51 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/5/2020 at 4:06, ETR to be provided INC373576 HDS315 RUE DU PORT Ouest Ericsson 2G D Talkpool 5/8/2020 18:44 3:35:51 Power Power Failure (Solar System failure) Solar system failure. It will be up with sunrise INC373601 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 18:59 3:20:51 Power Generator failure (Indeterminate) Team still on site waiting for access INC373607 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/8/2020 19:28 2:51:51 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373605 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 5/8/2020 19:31 2:48:51 Transmission Transmission (Indeterminate) Team is still working on site INC373608 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/8/2020 19:36 2:43:51 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/9/2020 at 7:00AM. INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G B Talkpool 5/8/2020 19:38 2:41:51 Power Generator failure (Indeterminate) Team working on site INC373581 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 5/8/2020 19:38 2:41:51 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373617 HDC356 POULIE Centre Ericsson 2G D Talkpool 5/8/2020 20:12 2:07:51 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/9/2020 at 7:00AM. INC373623 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 20:30 1:49:51 Power Generator failure (Indeterminate) Team is informed , ETA expired. New UPDATE IS EXPECTED INC373636 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 21:38 0:41:51 Power Generator failure (Indeterminate) Team is informed , ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect tomorrow May 8th. Situation still under monitoring Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From gerry.bolante at talkpool.com Fri May 8 21:14:52 2020 From: gerry.bolante at talkpool.com (Gerry Bolante) Date: Sat, 9 May 2020 03:14:52 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM In-Reply-To: References: Message-ID: Hello NOC, Please take note of the following comment: 1. HGA058 - must be assigned to Acquisition team - this site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. Talkpool will support in getting the proposal sent to Digicel tomorrow to get this job done. 2. HDS289 - There is NO Spare Actuator and Resistor Bridge Available from Digicel WH. We suggest to Refuel the site and let the genset run in Manual mode till the Spare is available. BR Gerry ________________________________ From: Tp.imc.haiti on behalf of Haiti Noc Sent: Friday, May 8, 2020 10:22 PM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com ; astrid.argana at tpmanagementsa.com ; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng ; Luigi Roy ; Hai_Tech_O&M ; Frantz Jean-Baptiste ; Geoffrey Collins ; Jean Yvelt Marseille ; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC hourly report at 10:00 PM Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 3 7 5 8 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 1 2 0 10 ZTE 6 6 2 0 6 Huawei 7 7 6 0 7 Network 22 14 10 0 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 3 0 2 1 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 95:39:51 Power Generator failure (Indeterminate) The HPU cage key is already taken in the NOC and will arrive in the region around 9:00 PM. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 85:30:51 Power Generator failure (Indeterminate) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 77:23:51 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 77:15:51 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 71:58:51 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 36:59:51 Transmission Transmission (RAU failure) Faulty RAU at far end HDN235. Spare part already collected. Team will reach site 5/9/2020 ETR 7:00AM. INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 27:46:51 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373066 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/7/2020 22:31 23:48:51 Power Power Failure (Indeterminate) Portable genset is out of fuel, next update will be shared once available. INC373524 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 5/8/2020 14:26 7:53:51 Power Generator failure (Water Pump Issue) Water pump faulty, another one has been requested. ETR to be provided. INC373526 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 5/8/2020 15:12 7:07:51 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/8/2020 at 5:49 PM. ETR will be provided. INC373566 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 5/8/2020 17:40 4:39:51 Power Power Failure (Indeterminate) Team is working on site INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B O&M FUEL 5/8/2020 18:01 4:18:51 Fuel Generator failure (Fuel issue) Fuel delivery cannot be performed until the tank is relocated on the roof, Follow up is ongoing INC373281 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/8/2020 18:34 3:45:51 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/5/2020 at 4:06, ETR to be provided INC373576 HDS315 RUE DU PORT Ouest Ericsson 2G D Talkpool 5/8/2020 18:44 3:35:51 Power Power Failure (Solar System failure) Solar system failure. It will be up with sunrise INC373601 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 18:59 3:20:51 Power Generator failure (Indeterminate) Team still on site waiting for access INC373607 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/8/2020 19:28 2:51:51 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373605 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 5/8/2020 19:31 2:48:51 Transmission Transmission (Indeterminate) Team is still working on site INC373608 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/8/2020 19:36 2:43:51 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/9/2020 at 7:00AM. INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G B Talkpool 5/8/2020 19:38 2:41:51 Power Generator failure (Indeterminate) Team working on site INC373581 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 5/8/2020 19:38 2:41:51 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373617 HDC356 POULIE Centre Ericsson 2G D Talkpool 5/8/2020 20:12 2:07:51 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/9/2020 at 7:00AM. INC373623 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 20:30 1:49:51 Power Generator failure (Indeterminate) Team is informed , ETA expired. New UPDATE IS EXPECTED INC373636 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 21:38 0:41:51 Power Generator failure (Indeterminate) Team is informed , ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team?s intervention with Reconnaissance support is expect tomorrow May 8th. Situation still under monitoring Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 8 21:18:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 9 May 2020 03:18:47 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM In-Reply-To: References: Message-ID: Adding Nazaire From: Gerry Bolante Sent: Friday, May 8, 2020 11:15 PM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng ; Luigi Roy ; Hai_Tech_O&M ; Frantz Jean Baptiste ; Geoffrey Collins ; Jean Yvelt Marseille ; HAI_Tech_Noc Subject: [EXTERNAL] Re: NOC hourly report at 10:00 PM Hello NOC, Please take note of the following comment: 1. HGA058 - must be assigned to Acquisition team - this site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. Talkpool will support in getting the proposal sent to Digicel tomorrow to get this job done. 2. HDS289 - There is NO Spare Actuator and Resistor Bridge Available from Digicel WH. We suggest to Refuel the site and let the genset run in Manual mode till the Spare is available. BR Gerry ________________________________ From: Tp.imc.haiti > on behalf of Haiti Noc > Sent: Friday, May 8, 2020 10:22 PM To: Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com >; astrid.argana at tpmanagementsa.com >; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com > Cc: Eng Teck Ng >; Luigi Roy >; Hai_Tech_O&M >; Frantz Jean-Baptiste >; Geoffrey Collins >; Jean Yvelt Marseille >; HAI_Tech_Noc > Subject: [Tp.imc.haiti] NOC hourly report at 10:00 PM Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 3 7 5 8 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 1 2 0 10 ZTE 6 6 2 0 6 Huawei 7 7 6 0 7 Network 22 14 10 0 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 3 0 2 1 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 95:39:51 Power Generator failure (Indeterminate) The HPU cage key is already taken in the NOC and will arrive in the region around 9:00 PM. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/5/2020 8:49 85:30:51 Power Generator failure (Indeterminate) The site is out of fuel. Fuel team has been informed. The refueling will be carried out once the hybrid rectification made by TP power team. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 77:23:51 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 77:15:51 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 71:58:51 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 36:59:51 Transmission Transmission (RAU failure) Faulty RAU at far end HDN235. Spare part already collected. Team will reach site 5/9/2020 ETR 7:00AM. INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 27:46:51 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373066 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/7/2020 22:31 23:48:51 Power Power Failure (Indeterminate) Portable genset is out of fuel, next update will be shared once available. INC373524 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 5/8/2020 14:26 7:53:51 Power Generator failure (Water Pump Issue) Water pump faulty, another one has been requested. ETR to be provided. INC373526 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 5/8/2020 15:12 7:07:51 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/8/2020 at 5:49 PM. ETR will be provided. INC373566 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 5/8/2020 17:40 4:39:51 Power Power Failure (Indeterminate) Team is working on site INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B O&M FUEL 5/8/2020 18:01 4:18:51 Fuel Generator failure (Fuel issue) Fuel delivery cannot be performed until the tank is relocated on the roof, Follow up is ongoing INC373281 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/8/2020 18:34 3:45:51 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/5/2020 at 4:06, ETR to be provided INC373576 HDS315 RUE DU PORT Ouest Ericsson 2G D Talkpool 5/8/2020 18:44 3:35:51 Power Power Failure (Solar System failure) Solar system failure. It will be up with sunrise INC373601 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 18:59 3:20:51 Power Generator failure (Indeterminate) Team still on site waiting for access INC373607 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/8/2020 19:28 2:51:51 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373605 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 5/8/2020 19:31 2:48:51 Transmission Transmission (Indeterminate) Team is still working on site INC373608 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/8/2020 19:36 2:43:51 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/9/2020 at 7:00AM. INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G B Talkpool 5/8/2020 19:38 2:41:51 Power Generator failure (Indeterminate) Team working on site INC373581 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 5/8/2020 19:38 2:41:51 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373617 HDC356 POULIE Centre Ericsson 2G D Talkpool 5/8/2020 20:12 2:07:51 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/9/2020 at 7:00AM. INC373623 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 20:30 1:49:51 Power Generator failure (Indeterminate) Team is informed , ETA expired. New UPDATE IS EXPECTED INC373636 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 21:38 0:41:51 Power Generator failure (Indeterminate) Team is informed , ETA not yet available ==> Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect tomorrow May 8th. Situation still under monitoring Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 8 22:29:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 9 May 2020 04:29:22 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 4 9 7 8 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 1 1 0 11 ZTE 9 9 5 0 9 Huawei 8 8 7 0 8 Network 28 18 13 0 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 5 0 1 1 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 97:41:51 Power Generator failure (Indeterminate) The HPU cage key is already taken in the NOC and will arrive in the region around 9:00 PM. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/5/2020 8:49 87:32:51 Fuel Generator failure (Fuel issue) Fuel team has been informed 5/8/2020. ETR will be provided by them INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 79:25:51 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 79:17:51 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 74:00:51 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 39:01:51 Transmission Transmission (RAU failure) Faulty RAU at far end HDN235. Spare part already collected. Team will reach site 5/9/2020 ETR 7:00AM. INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 29:48:51 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373066 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/7/2020 22:31 25:50:51 Power Power Failure (Indeterminate) Portable genset is out of fuel, next update will be shared once available. INC373524 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 5/8/2020 14:26 9:55:51 Power Generator failure (Water Pump Issue) Water pump faulty, another one has been requested. ETR to be provided. INC373526 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 5/8/2020 15:12 9:09:51 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/8/2020 at 5:49 PM. ETR will be provided. INC373566 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M_ Fuel 5/8/2020 17:40 6:41:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/8/2020 at 11:40PM, ETR to be provided. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 6:20:51 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/09/2020. Talkpool waiting the feedback from Digicel INC373281 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/8/2020 18:34 5:47:51 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/5/2020 at 4:06, ETR to be provided INC373576 HDS315 NAN MAGRE Ouest Ericsson 2G D Talkpool 5/8/2020 18:44 5:37:51 Power Power Failure (Solar System failure) Solar system failure. It will be up with sunrise INC373601 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 18:59 5:22:51 Power Generator failure (Indeterminate) Team working on site INC373607 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/8/2020 19:28 4:53:51 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373608 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/8/2020 19:36 4:45:51 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/9/2020 at 7:00AM. INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G B Talkpool 5/8/2020 19:38 4:43:51 Power Generator failure (Head Cylinder Faulty) Head Cylinder reported Faulty by Talkpool Team . More update is expected from them INC373581 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 5/8/2020 19:38 4:43:51 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373617 HDC356 POULIE Centre Ericsson 2G D Talkpool 5/8/2020 20:12 4:09:51 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/9/2020 at 7:00AM. INC373636 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 21:38 2:43:51 Power Generator failure (Indeterminate) ETA expired , new ETA not yet available INC373594 HDN012 BAND_DU_NORD Nord ZTE 2G+3G+LTE B Talkpool 5/8/2020 22:23 1:58:51 Power Generator Failure (Starter battery failure) Faulty starter battery, team will reach site with another one ETA 6:00AM. INC373641 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE B Talkpool 5/8/2020 22:27 1:54:51 Power Power Failure (Indeterminate) Team is aware, ETA 1:30AM. INC373569 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/8/2020 22:33 1:48:51 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/5/2020 at 10:15PM, ETR to be provided INC373646 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/8/2020 22:39 1:42:51 Power Generator failure (Indeterminate) Team refuse to go on site at night due to the unsafe area , they will reach the site 5/09/2020, ETA 6:30AM INC373714 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 23:11 1:10:51 Power Generator failure (Indeterminate) Team is informed , ETA 1:15AM INC373715 HDO422 MORNE MICHEL Ouest Ericsson 2G C Talkpool 5/8/2020 23:14 1:07:51 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC373651 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 5/8/2020 23:28 0:53:51 Power Generator failure (Indeterminate) Team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect tomorrow May 8th. Situation still under monitoring Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 8 22:42:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 9 May 2020 04:42:06 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3784:20:56 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 618:38:56 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 369:49:56 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/11/2020 INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 109:40:56 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. Next update to share when available INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 93:20:56 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part already collected. ETR to be provided INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 91:56:56 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 52:13:56 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 25:20:56 RBS RBS Fault (RUS failure) Faulty RUS01B3. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 7:00:56 RBS RBS Fault (DXU failure) Faulty DXU, Spare part needed. Next update to share when available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 8 23:44:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 9 May 2020 05:44:53 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 5 8 7 11 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 1 1 0 14 ZTE 9 9 5 0 9 Huawei 8 8 7 0 8 Network 31 18 13 0 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 5 0 1 1 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 99:03:24 Power Generator failure (Indeterminate) The HPU cage key is already taken in the NOC and will arrive in the region around 9:00 PM. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/5/2020 8:49 88:54:24 Fuel Generator failure (Fuel issue) Fuel team has been informed 5/8/2020. ETR will be provided by them INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 80:47:24 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 80:39:24 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 75:22:24 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 40:23:24 Transmission Transmission (RAU failure) Faulty RAU at far end HDN235. Spare part already collected. Team will reach site 5/9/2020 ETR 7:00AM. INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 31:10:24 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373066 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/7/2020 22:31 27:12:24 Power Power Failure (Indeterminate) Portable genset is out of fuel, next update will be shared once available. INC373524 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 5/8/2020 14:26 11:17:24 Power Generator failure (Water Pump Issue) Water pump faulty, another one has been requested. ETR to be provided. INC373526 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 5/8/2020 15:12 10:31:24 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/8/2020 at 5:49 PM. ETR will be provided. INC373566 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M_ Fuel 5/8/2020 17:40 8:03:24 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/8/2020 at 11:40PM, ETR to be provided. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 7:42:24 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/09/2020. . Talkpool waiting the feedback from Digicel INC373281 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/8/2020 18:34 7:09:24 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/5/2020 at 4:06, ETR to be provided INC373576 HDS315 NAN MAGRE Ouest Ericsson 2G D Talkpool 5/8/2020 18:44 6:59:24 Power Power Failure (Solar System failure) Solar system failure. It will be up with sunrise INC373601 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 18:59 6:44:24 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC373607 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/8/2020 19:28 6:15:24 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373608 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/8/2020 19:36 6:07:24 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/9/2020 at 7:00AM. INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G B Talkpool 5/8/2020 19:38 6:05:24 Power Generator failure (Head Cylinder Faulty) Head Cylinder reported Faulty by Talkpool Team . More update is expected from them INC373581 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 5/8/2020 19:38 6:05:24 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373617 HDC356 POULIE Centre Ericsson 2G D Talkpool 5/8/2020 20:12 5:31:24 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/9/2020 at 7:00AM. INC373636 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 21:38 4:05:24 Power Generator failure (Indeterminate) Team refuse to go on site at night due to the unsafe area , they will reach the site 5/09/2020 , ETA not yet available INC373641 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE B Talkpool 5/8/2020 22:27 3:16:24 Power Power Failure (Indeterminate) Team is aware, ETA 1:30AM. INC373569 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/8/2020 22:33 3:10:24 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/5/2020 at 10:15PM, ETR to be provided INC373646 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/8/2020 22:39 3:04:24 Power Generator failure (Indeterminate) Team refuse to go on site at night due to the unsafe area , they will reach the site 5/09/2020, ETA 6:30AM INC373715 HDO422 MORNE MICHEL Ouest Ericsson 2G C Talkpool 5/8/2020 23:14 2:29:24 Power Generator failure (Indeterminate) Unsafe area. Team can't go at night and will be on site 6:20 AM INC373651 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 5/8/2020 23:28 2:15:24 Power Generator failure (Indeterminate) Access issue. Inspector is informed. Follow up is ongoing INC373704 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/9/2020 0:00 1:43:24 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373722 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/9/2020 0:06 1:37:24 Power Generator failure (Indeterminate) Site is locate in store, Team will reach the site 5/09/2020, ETA 7:00AM INC373725 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/9/2020 0:24 1:19:24 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373726 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/9/2020 0:24 1:19:24 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373660 HAIDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/9/2020 0:33 1:10:24 Power Power Failure (Indeterminate) Team is aware, ETA not yet provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect tomorrow May 8th. Situation still under monitoring Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 9 01:20:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 9 May 2020 07:20:36 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 6 9 7 14 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 1 1 0 17 ZTE 9 9 5 0 9 Huawei 10 9 8 0 10 Network 36 19 14 0 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 5 0 1 1 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 100:39:01 Power Generator failure (Indeterminate) The HPU cage key is already taken in the NOC and will arrive in the region around 9:00 PM. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/5/2020 8:49 90:30:01 Fuel Generator failure (Fuel issue) Fuel team has been informed 5/8/2020. ETR will be provided by them INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 82:23:01 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 82:15:01 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 76:58:01 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 41:59:01 Transmission Transmission (RAU failure) Faulty RAU at far end HDN235. Spare part already collected. Team will reach site 5/9/2020 ETR 7:00AM. INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 32:46:01 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373066 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/7/2020 22:31 28:48:01 Power Power Failure (Indeterminate) Portable genset is out of fuel, next update will be shared once available. INC373524 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 5/8/2020 14:26 12:53:01 Power Generator failure (Water Pump Issue) Water pump faulty, another one has been requested. ETR to be provided. INC373526 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 5/8/2020 15:12 12:07:01 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/8/2020 at 5:49 PM. ETR will be provided. INC373566 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M_ Fuel 5/8/2020 17:40 9:39:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/8/2020 at 11:40PM, ETR to be provided. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 9:18:01 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/09/2020. . Talkpool waiting the feedback from Digicel INC373281 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/8/2020 18:34 8:45:01 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/5/2020 at 4:06, ETR to be provided INC373576 HDS315 NAN MAGRE Ouest Ericsson 2G D Talkpool 5/8/2020 18:44 8:35:01 Power Power Failure (Solar System failure) Solar system failure. It will be up with sunrise INC373601 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 18:59 8:20:01 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC373607 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/8/2020 19:28 7:51:01 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373608 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/8/2020 19:36 7:43:01 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/9/2020 at 7:00AM. INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G B Talkpool 5/8/2020 19:38 7:41:01 Power Generator failure (Head Cylinder Faulty) Head Cylinder reported Faulty by Talkpool Team . More update is expected from them INC373581 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 5/8/2020 19:38 7:41:01 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373617 HDC356 POULIE Centre Ericsson 2G D Talkpool 5/8/2020 20:12 7:07:01 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/9/2020 at 7:00AM. INC373636 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 21:38 5:41:01 Power Generator failure (Indeterminate) Team refuse to go on site at night due to the unsafe area , they will reach the site 5/09/2020 , ETA not yet available INC373641 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE B Talkpool 5/8/2020 22:27 4:52:01 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. INC373569 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/8/2020 22:33 4:46:01 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/5/2020 at 10:15PM, ETR to be provided INC373646 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/8/2020 22:39 4:40:01 Power Generator failure (Indeterminate) Team refuse to go on site at night due to the unsafe area , they will reach the site 5/09/2020, ETA 6:30AM INC373715 HDO422 MORNE MICHEL Ouest Ericsson 2G C Talkpool 5/8/2020 23:14 4:05:01 Power Generator failure (Indeterminate) Unsafe area. Team can't go at night and will be on site 6:20 AM INC373651 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 5/8/2020 23:28 3:51:01 Power Generator failure (Indeterminate) Access issue. Inspector is informed. Follow up is ongoing INC373704 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/9/2020 0:00 3:19:01 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373722 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/9/2020 0:06 3:13:01 Power Generator failure (Indeterminate) Site is locate in store, Team will reach the site 5/09/2020, ETA 7:00AM INC373725 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/9/2020 0:24 2:55:01 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373726 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/9/2020 0:24 2:55:01 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373660 HAIDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/9/2020 0:33 2:46:01 Power Power Failure (Indeterminate) Talkpool refuses to gon on site at night, ETA 7:00AM. INC373732 HAIDC293 SOUVENANCE Artibonite Huawei 2G B Talkpool 5/9/2020 0:45 2:34:01 Power Power Failure (Indeterminate) Team is aware, ETA 4:00AM. INC373661 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/9/2020 0:59 2:20:01 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. INC373662 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/9/2020 1:00 2:19:01 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373739 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/9/2020 1:32 1:47:01 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. INC373728 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 2:23 0:56:01 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect tomorrow May 8th. Situation still under monitoring Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 9 01:30:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 9 May 2020 07:30:47 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3787:09:36 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 621:27:36 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 372:38:36 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/11/2020 INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 112:29:36 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. Next update to share when available INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 96:09:36 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part already collected. ETR to be provided INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 94:45:36 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 55:02:36 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 28:09:36 RBS RBS Fault (RUS failure) Faulty RUS01B3. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 9:49:36 RBS RBS Fault (DXU failure) Faulty DXU, Spare part needed. Next update to share when available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 9 02:53:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 9 May 2020 08:53:18 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 6 9 7 17 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 1 1 0 20 ZTE 9 9 5 0 9 Huawei 10 9 8 0 10 Network 39 19 14 0 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 5 0 1 1 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 102:11:58 Power Generator failure (Indeterminate) The HPU cage key is already taken in the NOC and will arrive in the region around 9:00 PM. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/5/2020 8:49 92:02:58 Fuel Generator failure (Fuel issue) Fuel team has been informed 5/8/2020. ETR will be provided by them INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 83:55:58 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 83:47:58 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 78:30:58 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 43:31:58 Transmission Transmission (RAU failure) Faulty RAU at far end HDN235. Spare part already collected. Team will reach site 5/9/2020 ETR 7:00AM. INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 34:18:58 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373066 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/7/2020 22:31 30:20:58 Power Power Failure (Indeterminate) Portable genset is out of fuel, next update will be shared once available. INC373524 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 5/8/2020 14:26 14:25:58 Power Generator failure (Water Pump Issue) Water pump faulty, another one has been requested. ETR to be provided. INC373526 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 5/8/2020 15:12 13:39:58 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/8/2020 at 5:49 PM. ETR will be provided. INC373566 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M_ Fuel 5/8/2020 17:40 11:11:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/8/2020 at 11:40PM, ETR to be provided. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 10:50:58 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/09/2020. . Talkpool waiting the feedback from Digicel INC373281 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/8/2020 18:34 10:17:58 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/5/2020 at 4:06, ETR to be provided INC373576 HDS315 NAN MAGRE Ouest Ericsson 2G D Talkpool 5/8/2020 18:44 10:07:58 Power Power Failure (Solar System failure) Solar system failure. It will be up with sunrise INC373601 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 18:59 9:52:58 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC373607 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/8/2020 19:28 9:23:58 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373608 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/8/2020 19:36 9:15:58 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/9/2020 at 7:00AM. INC373581 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 5/8/2020 19:38 9:13:58 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G B Talkpool 5/8/2020 19:38 9:13:58 Power Generator failure (Head Cylinder Faulty) Head Cylinder reported Faulty by Talkpool Team . More update is expected from them INC373617 HDC356 POULIE Centre Ericsson 2G D Talkpool 5/8/2020 20:12 8:39:58 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/9/2020 at 7:00AM. INC373636 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 21:38 7:13:58 Power Generator failure (Indeterminate) Team refuse to go on site at night due to the unsafe area , they will reach the site 5/09/2020 , ETA not yet available INC373641 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE B Talkpool 5/8/2020 22:27 6:24:58 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. INC373569 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/8/2020 22:33 6:18:58 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/5/2020 at 10:15PM, ETR to be provided INC373646 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/8/2020 22:39 6:12:58 Power Generator failure (Indeterminate) Team refuse to go on site at night due to the unsafe area , they will reach the site 5/09/2020, ETA 6:30AM INC373715 HDO422 MORNE MICHEL Ouest Ericsson 2G C Talkpool 5/8/2020 23:14 5:37:58 Power Generator failure (Indeterminate) Unsafe area. Team can't go at night and will be on site 6:20 AM INC373651 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 5/8/2020 23:28 5:23:58 Power Generator failure (Indeterminate) Access issue. Inspector is informed. Follow up is ongoing INC373704 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/9/2020 0:00 4:51:58 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373722 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/9/2020 0:06 4:45:58 Power Generator failure (Indeterminate) Site is locate in store, Team will reach the site 5/09/2020, ETA 7:00AM INC373725 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/9/2020 0:24 4:27:58 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373726 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/9/2020 0:24 4:27:58 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373660 HAIDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/9/2020 0:33 4:18:58 Power Power Failure (Indeterminate) Talkpool refuses to gon on site at night, ETA 7:00AM. INC373732 HAIDC293 SOUVENANCE Artibonite Huawei 2G B Talkpool 5/9/2020 0:45 4:06:58 Power Power Failure (Indeterminate) Team is aware, ETA 4:00AM expired more update is expected from team. INC373661 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/9/2020 0:59 3:52:58 Power Power Failure (Indeterminate) Back up genset is out of fuel, next update will be shared when available. INC373739 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/9/2020 1:32 3:19:58 Power Power Failure (Indeterminate) Team has been informed, ETA 6:00AM. INC373673 HDS199 CHERETTE Ouest Ericsson 2G D Talkpool 5/9/2020 2:16 2:35:58 Power Generator failure (Indeterminate) Team is informed. ETA 6:20 AM INC373728 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 2:23 2:28:58 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC373743 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/9/2020 3:24 1:27:58 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373677 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/9/2020 3:36 1:15:58 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373748 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/9/2020 3:44 1:07:58 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect tomorrow May 8th. Situation still under monitoring Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 9 04:17:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 9 May 2020 10:17:08 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3789:55:46 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 624:13:46 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 375:24:46 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/11/2020 INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 115:15:46 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. Next update to share when available INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 98:55:46 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part already collected. ETR to be provided INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 97:31:46 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 57:48:46 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 30:55:46 RBS RBS Fault (RUS failure) Faulty RUS01B3. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 12:35:46 RBS RBS Fault (DXU failure) Faulty DXU, Spare part needed. Next update to share when available INC373751 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 5/9/2020 4:28 1:47:46 Power Generator failure (Indeterminate) Team is informed. ETA 7:12 AM Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 9 05:04:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 9 May 2020 11:04:01 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 9th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 9th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 104:17:52 Power Generator failure (Indeterminate) The HPU cage key is already taken in the NOC and will arrive in the region around 9:00 PM. INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/5/2020 8:49 94:08:52 Fuel Generator failure (Fuel issue) Fuel team has been informed 5/8/2020. ETR will be provided by them INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 86:01:52 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 85:53:52 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 80:36:52 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 45:37:52 Transmission Transmission (RAU failure) Faulty RAU at far end HDN235. Spare part already collected. Team will reach site 5/9/2020 ETR 7:00AM. INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 36:24:52 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373066 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/7/2020 22:31 32:26:52 Power Power Failure (Indeterminate) Portable genset is out of fuel, next update will be shared once available. INC373524 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 5/8/2020 14:26 16:31:52 Power Generator failure (Water Pump Issue) Water pump faulty, another one has been requested. ETR to be provided. INC373526 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 5/8/2020 15:12 15:45:52 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/8/2020 at 5:49 PM. ETR will be provided. INC373566 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M_ Fuel 5/8/2020 17:40 13:17:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/8/2020 at 11:40PM, ETR to be provided. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 12:56:52 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/09/2020. . Talkpool waiting the feedback from Digicel INC373281 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/8/2020 18:34 12:23:52 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/5/2020 at 4:06, ETR to be provided INC373576 HDS315 NAN MAGRE Ouest Ericsson 2G D Talkpool 5/8/2020 18:44 12:13:52 Power Power Failure (Solar System failure) Solar system failure. It will be up with sunrise INC373601 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 18:59 11:58:52 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC373607 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/8/2020 19:28 11:29:52 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373608 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/8/2020 19:36 11:21:52 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/9/2020 at 7:00AM. INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G B Talkpool 5/8/2020 19:38 11:19:52 Power Generator failure (Head Cylinder Faulty) Head Cylinder reported Faulty by Talkpool Team . More update is expected from them INC373581 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 5/8/2020 19:38 11:19:52 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373617 HDC356 POULIE Centre Ericsson 2G D Talkpool 5/8/2020 20:12 10:45:52 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/9/2020 at 7:00AM. INC373636 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 21:38 9:19:52 Power Generator failure (Indeterminate) Team refuse to go on site at night due to the unsafe area , they will reach the site 5/09/2020 , ETA 7:15AM INC373641 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE B Talkpool 5/8/2020 22:27 8:30:52 Power Power Failure (Indeterminate) Access granted, team already dispatched ETA 7:30AM. INC373569 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/8/2020 22:33 8:24:52 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/5/2020 at 10:15PM, ETR to be provided INC373646 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/8/2020 22:39 8:18:52 Power Generator failure (Indeterminate) Team on site waiting for access INC373704 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/9/2020 0:00 6:57:52 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373722 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/9/2020 0:06 6:51:52 Power Generator failure (Indeterminate) Site is locate in store, Team will reach the site 5/09/2020, ETA 7:00AM INC373725 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/9/2020 0:24 6:33:52 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373726 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/9/2020 0:24 6:33:52 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373660 HAIDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/9/2020 0:33 6:24:52 Power Power Failure (Indeterminate) Talkpool refuses to go to the site at night, ETA 7:00AM. INC373732 HAIDC293 SOUVENANCE Artibonite Huawei 2G B O&M_ Fuel 5/9/2020 0:45 6:12:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/9/2020 at 06:00PM, ETR to be provided. INC373661 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/9/2020 0:59 5:58:52 Power Power Failure (Indeterminate) Back up genset is out of fuel, next update will be shared when available. INC373739 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/9/2020 1:32 5:25:52 Power Power Failure (Indeterminate) Team has been informed, ETA 6:00AM expired, more update is expected from team. INC373673 HDS199 CHERETTE Ouest Ericsson 2G D Talkpool 5/9/2020 2:16 4:41:52 Power Generator failure (Indeterminate) ETA 6:20 AM expired. Update is expected from talkpool INC373728 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 2:23 4:34:52 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night , ETA 7:00AM INC373743 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/9/2020 3:24 3:33:52 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373677 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/9/2020 3:36 3:21:52 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373748 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/9/2020 3:44 3:13:52 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373748 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/9/2020 3:44 3:13:52 Dependent Affected by the power issue at the main site Affected by HDC360 INC373750 HDC020 MORNE_FORT_COW Artibonite Huawei 2G+3G+LTE B Talkpool 5/9/2020 4:24 2:33:52 Power Power Failure (Indeterminate) Team is aware, ETA 7:00AM. INC373662 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/9/2020 4:24 2:33:52 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373680 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/9/2020 4:36 2:21:52 Power Power Failure (Indeterminate) Team is aware, ETA 8:00AM. INC373682 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/9/2020 5:32 1:25:52 Power Power Failure (Indeterminate) Site will be up with commercial power. INC373682 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/9/2020 5:32 1:25:52 Dependent Affected by the power issue at the main site Affected by HDN150 INC373682 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 5/9/2020 5:32 1:25:52 Dependent Affected by the power issue at the main site Affected by HDN150 INC373682 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/9/2020 5:32 1:25:52 Dependent Affected by the power issue at the main site Affected by HDN150 INC373755 HAIDS212 SAINT_JEAN_DU_SUD Ouest ZTE 2G+3G C Talkpool 5/9/2020 6:17 0:40:52 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC373757 HGA014 AZILE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 6:24 0:33:52 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC373757 HGA031 MORISSEAU Ouest Ericsson 2G C Talkpool 5/9/2020 6:24 0:33:52 Dependent Affected by the power issue at the main site Affected by HGA014 INC373757 HGA043 PRINCEAU_L 'AZILE Ouest Ericsson 2G+3G D Talkpool 5/9/2020 6:24 0:33:52 Dependent Affected by the power issue at the main site Affected by HGA014 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3790:37:52 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 624:55:52 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 376:06:52 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/11/2020 INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 115:57:52 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. Next update to share when available INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 99:37:52 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part already collected. ETR to be provided INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 98:13:52 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 58:30:52 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 31:37:52 RBS RBS Fault (RUS failure) Faulty RUS01B3. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 13:17:52 RBS RBS Fault (DXU failure) Faulty DXU, Spare part needed. Next update to share when available INC373751 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 5/9/2020 4:28 2:29:52 Power Generator failure (Indeterminate) Team is informed. ETA 7:12 AM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect tomorrow May 8th. Situation still under monitoring Security May, Friday 8th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN tomorrow May 8th 2020. Security To be shared Friday 8th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC373275 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/8/2020 10:44 5/8/2020 19:05 8:21:00 4:00:00 Not Compliant Power Generator failure (Fan belt failure) Loose contact in the fan belt Need to be justified Fan belt Adjusted,Team added 1/4 of coolant INC373604 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/8/2020 19:01 5/8/2020 20:40 1:39:00 4:00:00 Compliant Power Generator failure (Indeterminate) Portable genset was out of fuel OK Team added 10 gal of fuel in portatif genset INC373573 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/8/2020 18:37 5/8/2020 20:55 2:18:00 4:00:00 Compliant Power Generator Failure (Overloaded) Breaker HPU tripped/Over load OK Team Reset breaker INC373573 HAIDO625 BROCHETTE_99_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/8/2020 18:37 5/8/2020 20:55 2:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO627 Cascaded Back in the air with the main site INC373573 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/8/2020 18:37 5/8/2020 20:55 2:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO627 Cascaded Back in the air with the main site INC373573 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/8/2020 18:37 5/8/2020 20:55 2:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO627 Cascaded Back in the air with the main site INC373449 HDO495 TABARRE_MAYOR'S_OFFICE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 17:30 5/8/2020 20:55 3:25:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Button Emergency stop pressed by someone ok Unpressed and reset alarm INC373623 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 20:30 5/8/2020 22:52 2:22:00 4:00:00 Compliant Power Generator failure (High temperature) High temp due to Radiator dirty ok Team added 1/2 gal of coolant,Reset alarm ,Restart the genset INC373714 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 23:11 5/9/2020 0:52 1:41:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery faulty ok Restart with the battery battery of his car INC373754 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 5:31 5/9/2020 6:35 1:04:00 4:00:00 Compliant Power Generator failure (Indeterminate) Portable genset was out of fuel OK Team added fuel in portatif genset INC373383 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/8/2020 12:10 5/8/2020 20:35 8:25:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate. Need to be justified Site up without any intervention. INC373577 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 5/8/2020 19:04 5/8/2020 21:25 2:21:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. OK E1 cable replaced and fiber cable repaired. INC373605 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G+LTE A Talkpool 5/8/2020 19:31 5/8/2020 22:45 3:14:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Pending OK RCA and resolution are pending from the contractor. INC373710 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 5/8/2020 22:33 5/8/2020 23:28 0:55:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. OK Back on air with the main site INC373710 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/8/2020 22:33 5/8/2020 23:28 0:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HD0343. Cascaded Back on air with the main site INC373710 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/8/2020 22:33 5/8/2020 23:28 0:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HD0343. Cascaded Back on air with the main site INC373710 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/8/2020 22:33 5/8/2020 23:28 0:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HD0343. Cascaded Back on air with the main site INC373710 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/8/2020 22:33 5/8/2020 23:28 0:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HD0343. Cascaded Back on air with the main site INC373594 HDN012 BAND_DU_NORD Nord ZTE 2G+3G+LTE B Talkpool 5/8/2020 22:23 5/9/2020 0:29 2:06:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1gal oil and 1 gal cooland added, and genset restarted. INC373521 HDS259 LABORIEUX Sud Ericsson 2G D Talkpool 5/8/2020 14:48 5/8/2020 20:50 6:02:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up by itself INC370819 HDS143 MERENCY Sud Ericsson 2G D O&M FUEL 5/3/2020 5:32 5/8/2020 21:26 135:54:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted. INC373483 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 5/8/2020 17:40 5/8/2020 22:03 4:23:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up by itself INC373499 HDS353 THIOTTE Sud-Est Ericsson 2G A Talkpool 5/8/2020 18:52 5/8/2020 22:26 3:34:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC373491 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 5/8/2020 18:24 5/8/2020 23:19 4:55:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site is up by itself INC373491 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/8/2020 18:24 5/8/2020 23:19 4:55:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO388 Cascaded Back in service with the main site. INC373491 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 5/8/2020 18:24 5/8/2020 23:19 4:55:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO388 Cascaded Back in service with the main site. INC373434 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/8/2020 14:14 5/9/2020 0:01 9:47:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC373478 HDS014 LOVING_LIGHT_HOTEL Sud-Est Ericsson 3G A Talkpool 5/8/2020 17:29 5/9/2020 3:17 9:48:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1 Gallon and a half of oil was added. INC373651 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 5/8/2020 23:28 5/9/2020 6:12 6:44:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC373715 HDO422 MORNE MICHEL Ouest Ericsson 2G C Talkpool 5/8/2020 23:14 5/9/2020 6:21 7:07:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Eddy.Jean-Baptiste at digicelgroup.com Sat May 9 06:27:55 2020 From: Eddy.Jean-Baptiste at digicelgroup.com (Eddy Jean-Baptiste) Date: Sat, 9 May 2020 12:27:55 +0000 Subject: [Rantt] TenGig Micro wave link OBLEON-HILAIRE down In-Reply-To: References: Message-ID: Hi Jithin , Could you please help to push the guy to go on site ? I don't receive any call From: Jithin J Singh Sent: Friday, May 8, 2020 12:12 PM To: Eddy Jean-Baptiste ; Frantz Michel Mondesir ; Jean P. Francois ; Haiti Noc ; Gerry Bolante ; Bernard Yacoub ; astrid.argana at tpmanagementsa.com; Nikhil Govind ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran ; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. ; Beatrice Desir Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Francois Boyer ; Jean A. Chery ; Hai_Tech_O&M ; Hai_Tech_RFPO ; Jean Yvelt Marseille ; Hai_Tech_TX ; Hai_Tech_Transmission ; Hai_Warehouseteam Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy, Team has been dispatched to SDH010 again as requested. Gregory Milord (+509 3782 3536) is the technician in-charged. BR/ Jithin Singh. From: Eddy Jean-Baptiste > Sent: Friday, May 8, 2020 11:52 AM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Jithin , We still need someone at SDH010 to perform the job done , as last time the guys on site had some difficulties to finish the wor. Please we need to close this case today. From: Eddy Jean-Baptiste Sent: Monday, May 4, 2020 5:39 PM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ho Jithin , Thanks for your quick follow-up . Replacement has been done. However we have some link without management . Need help at SDH010 for troubleshooting From: Jithin J Singh > Sent: Monday, May 4, 2020 4:03 PM To: Frantz Michel Mondesir >; Eddy Jean-Baptiste >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hi All, Please be informed that the LIC board has been replaced at SDH011. Hello Eddy, Please check status of the affected services and let us know if further intervention is needed on this case. Thanks. BR/ Jithin Singh. From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 1:26 PM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Delivered to Arcie Abenuman From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 11:08 AM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ready to be collected From: Eddy Jean-Baptiste > Sent: Monday, May 4, 2020 10:56 AM To: Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Beatrice / WH Team , Kindly Deliver the below material to Talkpool Team Equipment: LIC-X-E10 Product Code: 24-L010-0/BOF Serial Number: J389B10552. From: Jean P. Francois > Sent: Monday, May 4, 2020 4:01 AM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, We have a card failure at SDH011 (LIC-X-E10); it needs to be replaced. BR Jean P. Francois From: Jithin J Singh > Sent: Monday, May 4, 2020 1:25 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, Teams are mobilized for checking the issues at SDH011 and SDH009 as requested. Please arrange access for both sites. The following teams are assigned: * SDH011 - Roldan Consul (+509 3701 0727). ETA is 2:15 AM. * SDH009 - Jean Kelly (+509 3791 5685). ETA 3:00 AM. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, May 4, 2020 1:02 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; Jithin J Singh >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: TenGig Micro wave link OBLEON-HILAIRE down All' Be informed that TenGig Micro wave link HILAIRE-OBBLEON is down . Contractor has been dispatched to check at SDH011 and SDH009 to check the issue. [cid:image001.png at 01D625DB.B721A7B0] We will keep you posted Regards, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Email-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 37827 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 11451 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 9 06:59:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 9 May 2020 12:59:38 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 5 7 7 17 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 3 1 0 20 ZTE 8 8 3 0 8 Huawei 8 7 6 0 8 Network 36 18 10 0 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 7 0 0 3 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 105:36:50 Power Generator failure (Indeterminate) Team has a car accident that delayed the HPU cage key to reach the region. New ETA: 4 PM INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/5/2020 8:49 95:27:50 Fuel Generator failure (Fuel issue) Fuel team has been informed 5/8/2020. ETR will be provided by them INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 87:49:51 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 87:12:50 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 82:24:51 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 38:12:51 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373066 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/7/2020 22:31 34:08:13 Power Power Failure (Indeterminate) Portable genset is out of fuel, next update will be shared once available. INC373524 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 5/8/2020 14:26 18:13:10 Power Generator failure (Water Pump Issue) Water pump faulty, another one has been requested. ETR to be provided. INC373526 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 5/8/2020 15:12 17:04:50 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/8/2020 at 5:49 PM. ETR will be provided. INC373566 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M FUEL 5/8/2020 17:40 14:59:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/8/2020 at 11:40PM, ETR to be provided. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 14:15:50 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/09/2020. Talkpool waiting the feedback from Digicel INC373281 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/8/2020 18:34 14:11:51 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/5/2020 at 4:06, ETR to be provided INC373601 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 18:59 13:46:51 Power Generator failure (Indeterminate) Team is on the site for corrective action. INC373576 HDS315 NAN MAGRE Ouest Ericsson 2G D Talkpool 5/8/2020 18:44 13:32:49 Power Power Failure (Solar System failure) Solar system failure. It will be up with sunrise INC373607 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/8/2020 19:28 13:11:14 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G B Talkpool 5/8/2020 19:38 13:07:51 Power Generator failure (Head Cylinder Faulty) Head Cylinder reported Faulty by Talkpool Team . More update is expected this morning. INC373581 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 5/8/2020 19:38 13:01:14 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC373617 HDC356 POULIE Centre Ericsson 2G D Talkpool 5/8/2020 20:12 12:27:14 Power Power Failure (Indeterminate) Talkpool cannot provide any updates. Next update to share when available INC373569 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/8/2020 22:33 10:12:51 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/5/2020 at 10:15PM, ETR to be provided INC373641 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE B Talkpool 5/8/2020 22:27 10:12:14 Power Power Failure (Indeterminate) Team is on site INC373704 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/9/2020 0:00 8:39:14 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC373726 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/9/2020 0:24 8:15:14 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC373732 HAIDC293 SOUVENANCE Artibonite Huawei 2G B O&M FUEL 5/9/2020 0:45 7:54:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/9/2020 at 06:00PM, ETR to be provided. INC373661 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/9/2020 0:59 7:40:14 Power Power Failure (Indeterminate) Back up genset is out of fuel, next update will be shared when available. INC373739 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/9/2020 1:32 7:07:14 Power Power Failure (Indeterminate) Team is on way to reach the site. ETA: 08:40h INC373728 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/9/2020 2:23 6:22:51 Fuel Generator failure (Fuel issue) Fuel team is informed since 9/5/2020 at 8:45AM, ETR to be provided INC373673 HDS199 CHERETTE Ouest Ericsson 2G D Talkpool 5/9/2020 2:16 6:00:49 Power Generator failure (Indeterminate) Fuel issue reported by Power, they will share soon the pictures to fuel team for necessary actions. INC373680 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/9/2020 4:36 4:03:14 Power Power Failure (Indeterminate) ETA is expired, next update will be shared soon. INC373689 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 5/9/2020 6:16 2:23:17 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC373755 HAIDS212 SAINT_JEAN_DU_SUD Ouest ZTE 2G+3G C Talkpool 5/9/2020 6:17 1:59:14 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:00 AM. INC373757 HGA014 AZILE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 6:24 1:52:46 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:30 AM. INC373757 HGA031 MORISSEAU Ouest Ericsson 2G C Talkpool 5/9/2020 6:24 1:52:46 Dependent Affected by the power issue at the main site Affected by HGA014 INC373757 HGA043 PRINCEAU_L 'AZILE Ouest Ericsson 2G+3G D Talkpool 5/9/2020 6:24 1:52:46 Dependent Affected by the power issue at the main site Affected by HGA014 INC373691 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 5/9/2020 6:52 1:47:18 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:35h INC373761 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/9/2020 7:00 1:39:18 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:30h INC373692 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 5/9/2020 7:20 1:19:18 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:50h ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect today May 9th. Situation still under monitoring INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN today May 9th 2020. INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN today May 9th 2020. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From jithin.j.singh at talkpool.com Sat May 9 07:22:39 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Sat, 9 May 2020 13:22:39 +0000 Subject: [Rantt] TenGig Micro wave link OBLEON-HILAIRE down In-Reply-To: References: Message-ID: Hello Eddy, The field team is trying to reach the site again today. They were unable to reach the area yesterday due to political unrest situation prevailing in the region and people in the area blocked them form entering the place. We expect the team to arrive on site by 10:30 AM. BR/ Jithin Singh. From: Eddy Jean-Baptiste Sent: Saturday, May 9, 2020 8:28 AM To: Jithin J Singh ; Frantz Michel Mondesir ; Jean Philippe Francois ; Haiti Noc ; Gerry Bolante ; Bernard Yacoub ; astrid.argana at tpmanagementsa.com; Nikhil Govind ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran ; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. ; Beatrice Desir Mogene Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Francois Boyer ; Jean Arleff Israel Chery ; Hai_Tech_O&M ; Hai_Tech_RFPO ; Jean Yvelt Marseille ; Hai_Tech_TX ; Hai_Tech_Transmission ; Hai_Warehouseteam Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Jithin , Could you please help to push the guy to go on site ? I don't receive any call From: Jithin J Singh > Sent: Friday, May 8, 2020 12:12 PM To: Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy, Team has been dispatched to SDH010 again as requested. Gregory Milord (+509 3782 3536) is the technician in-charged. BR/ Jithin Singh. From: Eddy Jean-Baptiste > Sent: Friday, May 8, 2020 11:52 AM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Jithin , We still need someone at SDH010 to perform the job done , as last time the guys on site had some difficulties to finish the wor. Please we need to close this case today. From: Eddy Jean-Baptiste Sent: Monday, May 4, 2020 5:39 PM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ho Jithin , Thanks for your quick follow-up . Replacement has been done. However we have some link without management . Need help at SDH010 for troubleshooting From: Jithin J Singh > Sent: Monday, May 4, 2020 4:03 PM To: Frantz Michel Mondesir >; Eddy Jean-Baptiste >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hi All, Please be informed that the LIC board has been replaced at SDH011. Hello Eddy, Please check status of the affected services and let us know if further intervention is needed on this case. Thanks. BR/ Jithin Singh. From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 1:26 PM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Delivered to Arcie Abenuman From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 11:08 AM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ready to be collected From: Eddy Jean-Baptiste > Sent: Monday, May 4, 2020 10:56 AM To: Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Beatrice / WH Team , Kindly Deliver the below material to Talkpool Team Equipment: LIC-X-E10 Product Code: 24-L010-0/BOF Serial Number: J389B10552. From: Jean P. Francois > Sent: Monday, May 4, 2020 4:01 AM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, We have a card failure at SDH011 (LIC-X-E10); it needs to be replaced. BR Jean P. Francois From: Jithin J Singh > Sent: Monday, May 4, 2020 1:25 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, Teams are mobilized for checking the issues at SDH011 and SDH009 as requested. Please arrange access for both sites. The following teams are assigned: * SDH011 - Roldan Consul (+509 3701 0727). ETA is 2:15 AM. * SDH009 - Jean Kelly (+509 3791 5685). ETA 3:00 AM. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, May 4, 2020 1:02 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; Jithin J Singh >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: TenGig Micro wave link OBLEON-HILAIRE down All' Be informed that TenGig Micro wave link HILAIRE-OBBLEON is down . Contractor has been dispatched to check at SDH011 and SDH009 to check the issue. [cid:image001.png at 01D625E2.EB3DA290] We will keep you posted Regards, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Email-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 37827 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 11451 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 9 07:40:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 9 May 2020 13:40:23 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 09:00 AM. In-Reply-To: References: Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 09:00 AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 9 07:41:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 9 May 2020 13:41:51 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 09:00 AM. References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cell Sites out of Services Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3730:30:59 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 627:21:29 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 378:32:29 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/11/2020 INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 100:39:29 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 60:56:29 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 55:50:59 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. Next update to share when available INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 39:30:59 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part already collected. ETR to be provided INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 34:18:49 RBS RBS Fault (RUS failure) Faulty RUS01B3. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 15:58:49 RBS RBS Fault (DXU failure) Faulty DXU, Spare part needed. Next update to share when available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 9 07:51:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 9 May 2020 13:51:23 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 6 7 6 12 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 1 1 0 13 ZTE 8 8 4 0 8 Huawei 10 9 8 1 10 Network 31 18 13 1 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 8 0 0 1 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 106:34:41 Power Generator failure (Indeterminate) Team has a car accident that delayed the HPU cage key to reach the region. New ETA: 4 PM INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/5/2020 8:49 96:25:41 Fuel Generator failure (Fuel issue) Fuel team has been informed 5/8/2020. ETR will be provided by them INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 88:16:22 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 88:10:41 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 82:51:22 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 38:39:22 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373066 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/7/2020 22:31 34:58:42 Power Power Failure (Indeterminate) Portable genset is out of fuel, A rescue has been requested from TP. Next update will be shared @11 AM. INC373524 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 5/8/2020 14:26 19:03:39 Power Generator failure (Water Pump Issue) Water pump faulty, another one has been requested. ETR to be provided. INC373526 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 5/8/2020 15:12 18:02:41 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/8/2020 at 5:49 PM. ETR will be provided. INC373566 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M FUEL 5/8/2020 17:40 15:49:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/8/2020 at 11:40 PM, ETR to be provided. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 15:13:41 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/09/2020. Talkpool waiting the feedback from Digicel INC373281 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/8/2020 18:34 14:38:22 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/5/2020 at 4:06, ETR to be provided INC373601 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 18:59 14:13:22 Power Generator failure (Indeterminate) Team is on the site for corrective action. INC373607 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/8/2020 19:28 14:01:43 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC373581 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 5/8/2020 19:38 13:51:43 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G B Talkpool 5/8/2020 19:38 13:34:22 Power Generator failure (Head Cylinder Faulty) Head Cylinder reported Faulty by Talkpool Team . More update is expected this morning. INC373617 HDC356 POULIE Centre Ericsson 2G D O&M FUEL 5/8/2020 20:12 13:17:43 Fuel Generator failure (Fuel issue) Fuel team has been notified on 5/9/2020 at 08:56 AM, ETR to be provided. INC373641 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE B Talkpool 5/8/2020 22:27 11:02:43 Power Power Failure (Indeterminate) Team is on site INC373569 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/8/2020 22:33 10:39:22 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/5/2020 at 10:15PM, ETR to be provided INC373732 HAIDC293 SOUVENANCE Artibonite Huawei 2G B O&M FUEL 5/9/2020 0:45 8:44:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/9/2020 at 06:00PM, ETR to be provided. INC373661 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/9/2020 0:59 8:30:43 Power Power Failure (Indeterminate) AC alternator on the main genset/ Back up genset is out of fuel. Follow up is ongoing to provide the spare INC373739 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/9/2020 1:32 7:57:43 Power Power Failure (Indeterminate) Team is on site INC373673 HDS199 CHERETTE Ouest Ericsson 2G D Talkpool 5/9/2020 2:16 6:58:40 Power Generator failure (Indeterminate) Fuel issue reported by Power, they will share soon the pictures to fuel team for necessary actions. INC373728 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/9/2020 2:23 6:49:22 Fuel Generator failure (Fuel issue) Fuel team is informed since 9/5/2020 at 8:45AM, ETA: 11:00 AM INC373680 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/9/2020 4:36 4:53:43 Power Power Failure (Indeterminate) Team is on site INC373691 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 5/9/2020 6:52 2:37:47 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:35h INC373761 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/9/2020 7:00 2:29:47 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:30h INC373692 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 5/9/2020 7:20 2:09:47 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:50h INC373805 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/9/2020 8:29 0:43:22 Power Generator failure (Indeterminate) Team is already informed, ETA: 10H50 AM INC373803 HAIGA151 CHARIO Ouest ZTE 2G+3G+LTE C Talkpool 5/9/2020 8:42 0:32:18 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:00 AM. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 8:57 0:15:22 Power Generator failure (Indeterminate) Team is already informed and ETA is expected from them. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect today May 9th. Situation still under monitoring INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN today May 9th 2020. INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN today May 9th 2020. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... 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Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 9 09:31:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 9 May 2020 15:31:44 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 6 6 6 7 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 8 1 1 0 8 ZTE 9 9 3 0 9 Huawei 8 8 7 0 8 Network 25 18 11 0 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 8 0 0 1 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 108:31:00 Power Generator failure (Indeterminate) Team has a car accident that delayed the HPU cage key to reach the region. New ETA: 4 PM INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/5/2020 8:49 98:22:00 Fuel Generator failure (Fuel issue) Fuel team has been informed 5/8/2020. ETR will be provided by them INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 90:07:46 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 90:07:00 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 84:42:46 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 40:30:46 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373066 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/7/2020 22:31 36:49:37 Power Power Failure (Indeterminate) Portable genset is out of fuel, next update will be shared @ 12:00h INC373817 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 5/8/2020 15:12 19:59:00 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/8/2020 at 5:49 PM. ETR will be provided. INC373566 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M FUEL 5/8/2020 17:40 17:40:38 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/8/2020 at 11:40 PM, ETR to be provided. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 17:10:00 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/09/2020. Talkpool waiting the feedback from Digicel INC373281 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/8/2020 18:34 16:29:47 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/5/2020 at 4:06, ETR to be provided INC373581 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 5/8/2020 19:38 15:42:38 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G B Talkpool 5/8/2020 19:38 15:25:46 Power Generator failure (Head Cylinder Faulty) Head Cylinder reported Faulty by Talkpool Team . More update is expected this morning. INC373617 HDC356 POULIE Centre Ericsson 2G D O&M FUEL 5/8/2020 20:12 15:08:38 Fuel Generator failure (Fuel issue) Power team will repair the fuel hose failure before refueling. Next update to share when available INC373641 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE B Talkpool 5/8/2020 22:27 12:53:38 Power Power Failure (Indeterminate) Site is reported down for fuel by Talkpool. Awaiting photos for confirmation INC373569 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/8/2020 22:33 12:30:47 Fuel Generator failure (Fuel issue) Fuel team is informed since 8/5/2020 at 10:15PM, ETR to be provided INC373661 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/9/2020 0:59 10:21:38 Power Generator failure( Alternator failure) AC alternator on the main genset/ Back up genset is out of fuel. Team is at WH collecting the spare. INC373739 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/9/2020 1:32 9:48:38 Power Power Failure (Indeterminate) Team still working on site INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 8:54:59 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:5 AM. ETR will be provided. INC373728 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/9/2020 2:23 8:40:46 Fuel Generator failure (Fuel issue) Fuel team is informed since 9/5/2020 at 8:45AM, ETR: 11H30 AM INC373691 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 5/9/2020 6:52 4:28:42 Power Power Failure (Indeterminate) ETA is expired, next update will be shared soon INC373803 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/9/2020 8:42 2:28:37 Power Generator failure (Indeterminate) Team is working on site. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 8:57 2:06:46 Power Generator failure (Indeterminate) Team is already informed but still on the way to reach the site. ETA: 11H20 AM INC373783 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 9:47 1:16:47 Power Generator failure (Indeterminate) Team is already informed and ETA: 11H30 AM INC373794 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 5/9/2020 10:37 0:34:00 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect today May 9th. Situation still under monitoring INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN today May 9th 2020. INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN today May 9th 2020. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... 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Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 9 12:38:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 9 May 2020 18:38:42 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 4 5 9 14 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 3 1 0 16 ZTE 10 9 2 0 10 Huawei 6 6 5 0 6 Network 32 18 8 0 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 7 0 0 6 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 111:56:12 Power Generator failure (Indeterminate) Team has a car accident that delayed the HPU cage key to reach the region. New ETA: 4 PM INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/5/2020 8:49 101:47:12 Fuel Generator failure (Fuel issue) Fuel team has been informed 5/8/2020. ETR will be provided by them INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 93:40:12 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 93:32:12 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 88:15:12 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 44:03:12 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373066 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/7/2020 22:31 40:05:12 Power Power Failure (Indeterminate) Portable genset is out of fuel, next update will be shared @ 17:00h INC373817 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 5/8/2020 15:12 23:24:12 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/8/2020 at 5:49 PM. ETR: 2:30 PM.. INC373566 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M FUEL 5/8/2020 17:40 20:56:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/8/2020 at 11:40 PM, ETR to be provided. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 20:35:12 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/09/2020. Talkpool waiting the feedback from Digicel INC373581 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 5/8/2020 19:38 18:58:12 Power Power Failure (Solar System failure) Team has been informed to make the follow up to recover the site. INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G B Talkpool 5/8/2020 19:38 18:58:12 Power Generator failure (Head Cylinder Faulty) Head Cylinder reported Faulty, spare was collected and will be installed soon. INC373617 HDC356 POULIE Centre Ericsson 2G D O&M FUEL 5/8/2020 20:12 18:24:12 Fuel Generator failure (Fuel issue) Power team will repair the fuel hose failure before refueling. Next update to share when available INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 12:20:12 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:5 AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 8:57 5:39:12 Power Generator failure (Indeterminate) Team is still on the site for corrective action, genset refuses to stay running. INC373912 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/9/2020 12:09 2:27:12 Fuel Generator failure (Fuel issue) Fuel team is informed since 9/5/2020 at 2:17PM, ETR to be provided INC373803 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/9/2020 12:12 2:24:12 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC373798 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 5/9/2020 12:37 1:59:12 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 12:09 PM. ETR will be provided. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 5/9/2020 12:40 1:56:12 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:30 PM. INC373918 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/9/2020 12:44 1:52:12 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up si ongoing INC373920 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/9/2020 12:49 1:47:12 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up si ongoing INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 1:18:12 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC373840 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 5/9/2020 13:40 0:56:12 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC373840 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/9/2020 13:40 0:56:12 Dependent Affected by the power issue at the main site Affected by HDC154. INC373843 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 5/9/2020 13:40 0:56:12 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC373844 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 5/9/2020 13:44 0:52:12 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC373847 HDO501 RUE_LEONARD_DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 13:49 0:47:12 Power Generator failure (Indeterminate) Team is informed but the ETA is not yet provided. INC373926 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 5/9/2020 13:52 0:44:12 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC373926 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 5/9/2020 13:52 0:44:12 Dependent Affected by the power issue at the main site Affected by HDC225. INC373926 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 5/9/2020 13:52 0:44:12 Dependent Affected by the power issue at the main site Affected by HDC225. INC373926 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 5/9/2020 13:52 0:44:12 Dependent Affected by the power issue at the main site Affected by HDC225. INC373926 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/9/2020 13:52 0:44:12 Dependent Affected by the power issue at the main site Affected by HDC225. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect today May 9th. Situation still under monitoring INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN today May 9th 2020. INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN today May 9th 2020. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 9 14:18:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 9 May 2020 20:18:53 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 9 4 9 12 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 3 1 0 15 ZTE 9 8 2 0 9 Huawei 10 10 9 1 10 Network 34 21 12 1 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 7 0 1 9 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 113:27:27 Power Generator failure (Indeterminate) Team has a car accident that delayed the HPU cage key to reach the region. New ETA: 8:00 PM INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/5/2020 8:49 103:18:27 Fuel Generator failure (Fuel issue) Fuel team has been informed 5/8/2020. ETR will be provided by them INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 95:03:27 Dependent Affected by the power issue at the main site Affected by HGA107 INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 94:59:17 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 89:34:17 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 45:22:17 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373066 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/7/2020 22:31 41:42:53 Power Power Failure (Indeterminate) Portable genset is out of fuel, next update will be shared @ 17:00h INC373817 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 5/8/2020 15:12 24:55:27 Fuel Generator failure (Fuel issue) Rescue is ongoing INC373566 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M FUEL 5/8/2020 17:40 22:33:54 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/8/2020 at 11:40 PM, ETR to be provided. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 22:06:27 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/09/2020. Talkpool waiting the feedback from Digicel INC373581 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 5/8/2020 19:38 20:35:54 Transmission Transmission (Indeterminate) Site remains down after intervention of power team. TX team is informed. ETA to be provided INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/8/2020 19:38 20:17:17 Power Generator failure (Head Cylinder Faulty) Head Cylinder reported Faulty, spare was collected and will be installed soon. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 13:51:26 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:5 AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 6:58:17 Power Generator Failure (Engine broken) Talkpool break down genset, follow up is ongoing for the replacement. INC373912 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/9/2020 12:09 3:46:17 Fuel Generator failure (Fuel issue) Approval needed to transfer the fuel of the external tank. INC373798 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 5/9/2020 12:37 3:30:27 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 12:09 PM. ETR will be provided. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 5/9/2020 12:40 3:26:45 Power Generator failure (Indeterminate) Team has been dispatched. New ETA: 5:30 PM. INC373918 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/9/2020 12:44 3:23:26 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up si ongoing INC373920 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/9/2020 12:49 3:17:37 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up si ongoing INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 2:55:57 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 17:30h INC373926 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 5/9/2020 13:52 2:21:54 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 16:40h INC373926 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 5/9/2020 13:52 2:21:54 Dependent Affected by the power issue at the main site Affected by HDC225. INC373926 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 5/9/2020 13:52 2:21:54 Dependent Affected by the power issue at the main site Affected by HDC225. INC373926 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 5/9/2020 13:52 2:21:54 Dependent Affected by the power issue at the main site Affected by HDC225. INC373926 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/9/2020 13:52 2:21:54 Dependent Affected by the power issue at the main site Affected by HDC225. INC373847 HDO501 RUE_LEONARD_DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/9/2020 13:49 2:06:17 Power Generator failure (Indeterminate) Team is on the site for corrective action. INC373754 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/9/2020 14:27 1:28:17 Fuel Generator failure (Fuel issue) The portable genset is out of fuel, concerned team will be on the site for the refueling before 7H20 PM INC373857 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 5/9/2020 15:08 1:05:56 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 17:25h INC373940 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 5/9/2020 15:26 0:47:28 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 16:50h INC373905 HDO324 LA _MARDELLE Ouest Huawei 2G+3G+LTE A Talkpool 5/9/2020 15:26 0:47:28 Dependent Affected by the power issue at the main site Affected by HAIDO343. INC373905 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/9/2020 15:26 0:47:28 Dependent Affected by the power issue at the main site Affected by HAIDO343. INC373905 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/9/2020 15:26 0:47:28 Dependent Affected by the power issue at the main site Affected by HAIDO343. INC373905 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/9/2020 15:26 0:47:28 Dependent Affected by the power issue at the main site Affected by HAIDO343. INC373939 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 15:21 0:34:17 Power Generator failure (Indeterminate) Team is informed but the ETA is not yet provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect today May 9th. Situation still under monitoring INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN today May 9th 2020. INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN today May 9th 2020. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 9 16:05:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 9 May 2020 22:05:08 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for:06:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments INC373869 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson D Talkpool 5/9/20 16:11 1:42:32 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 6:30 PM. INC373872 HDO445 LES ETROITS Ouest Huawei C Talkpool 5/9/20 16:27 1:25:50 Power Generator failure (Indeterminate) Team is working on site. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 9 16:12:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 9 May 2020 22:12:30 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 6:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3730:30:59 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 635:51:32 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 387:02:32 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/11/2020 INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 109:09:32 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 69:26:32 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 55:50:59 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. Next update to share when available INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 42:49:44 RBS RBS Fault (RUS failure) Faulty RUS01B3. Next update to share when available INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 39:30:59 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part already collected. ETR to be provided INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 24:29:44 RBS RBS Fault (DXU failure) Faulty DXU, Spare part needed. Next update to share when available INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 6:41:43 Power Power Failure (Indeterminate) Defective inverter need to be replaced. ETR to be provided INC373934 HDO398 DELATTE Ouest Ericsson 2G C Talkpool 5/9/2020 15:02 2:51:32 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC373862 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 5/9/2020 15:36 2:33:44 RBS RBS Fault (Indeterminate) Sector B down. Team has been informed. ETA to be provided INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 2:19:44 RBS RBS Fault (Indeterminate) Sector T down. Team has been informed. ETA to be provided INC373943 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/9/2020 15:52 2:17:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 9 16:53:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 9 May 2020 22:53:36 +0000 Subject: [Rantt] TenGig Micro wave link OBLEON-HILAIRE down In-Reply-To: References: Message-ID: Hello Eddy/jithin, Can we have an update about the troubleshooting at SDH010 to recover the supervision. It's very urgent to recover the supervision on both nodes SDH010 and SDH009 in order to monitor the nodes. NOC Team From: Jithin J Singh Sent: Saturday, May 9, 2020 9:23 AM To: Eddy Jean-Baptiste ; Frantz Michel Mondesir ; Jean Philippe Francois ; Haiti Noc ; Gerry Bolante ; Bernard Yacoub ; astrid.argana at tpmanagementsa.com; Nikhil Govind ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran ; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. ; Beatrice Desir Mogene Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Francois Boyer ; Jean Arleff Israel Chery ; Hai_Tech_O&M ; Hai_Tech_RFPO ; Jean Yvelt Marseille ; Hai_Tech_TX ; Hai_Tech_Transmission ; Hai_Warehouseteam Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy, The field team is trying to reach the site again today. They were unable to reach the area yesterday due to political unrest situation prevailing in the region and people in the area blocked them form entering the place. We expect the team to arrive on site by 10:30 AM. BR/ Jithin Singh. From: Eddy Jean-Baptiste > Sent: Saturday, May 9, 2020 8:28 AM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean Philippe Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Jithin , Could you please help to push the guy to go on site ? I don't receive any call From: Jithin J Singh > Sent: Friday, May 8, 2020 12:12 PM To: Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy, Team has been dispatched to SDH010 again as requested. Gregory Milord (+509 3782 3536) is the technician in-charged. BR/ Jithin Singh. From: Eddy Jean-Baptiste > Sent: Friday, May 8, 2020 11:52 AM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Jithin , We still need someone at SDH010 to perform the job done , as last time the guys on site had some difficulties to finish the wor. Please we need to close this case today. From: Eddy Jean-Baptiste Sent: Monday, May 4, 2020 5:39 PM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ho Jithin , Thanks for your quick follow-up . Replacement has been done. However we have some link without management . Need help at SDH010 for troubleshooting From: Jithin J Singh > Sent: Monday, May 4, 2020 4:03 PM To: Frantz Michel Mondesir >; Eddy Jean-Baptiste >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hi All, Please be informed that the LIC board has been replaced at SDH011. Hello Eddy, Please check status of the affected services and let us know if further intervention is needed on this case. Thanks. BR/ Jithin Singh. From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 1:26 PM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Delivered to Arcie Abenuman From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 11:08 AM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ready to be collected From: Eddy Jean-Baptiste > Sent: Monday, May 4, 2020 10:56 AM To: Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Beatrice / WH Team , Kindly Deliver the below material to Talkpool Team Equipment: LIC-X-E10 Product Code: 24-L010-0/BOF Serial Number: J389B10552. From: Jean P. Francois > Sent: Monday, May 4, 2020 4:01 AM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, We have a card failure at SDH011 (LIC-X-E10); it needs to be replaced. BR Jean P. Francois From: Jithin J Singh > Sent: Monday, May 4, 2020 1:25 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, Teams are mobilized for checking the issues at SDH011 and SDH009 as requested. Please arrange access for both sites. The following teams are assigned: * SDH011 - Roldan Consul (+509 3701 0727). ETA is 2:15 AM. * SDH009 - Jean Kelly (+509 3791 5685). ETA 3:00 AM. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, May 4, 2020 1:02 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; Jithin J Singh >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: TenGig Micro wave link OBLEON-HILAIRE down All' Be informed that TenGig Micro wave link HILAIRE-OBBLEON is down . Contractor has been dispatched to check at SDH011 and SDH009 to check the issue. [cid:image001.png at 01D62632.DC50EE40] We will keep you posted Regards, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Email-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 37827 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 11451 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 9 17:13:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 9 May 2020 23:13:32 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 09th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 09th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 115:54:07 Power Generator failure (Indeterminate) Team has a car accident that delayed the HPU cage key to reach the region. New ETA: 8:00 PM INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/5/2020 8:49 105:45:07 Fuel Generator failure (Fuel issue) Fuel team has been informed 5/8/2020. ETR will be provided by them INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 97:56:11 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 97:30:07 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 92:31:11 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 48:19:11 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373066 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/7/2020 22:31 44:21:37 Power Power Failure (Indeterminate) Portable genset is out of fuel, next update will be shared once available INC373566 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M FUEL 5/8/2020 17:40 25:12:38 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/8/2020 at 11:40 PM, ETR to be provided. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 24:33:07 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/09/2020. Talkpool waiting the feedback from Digicel INC373581 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 5/8/2020 19:38 23:14:38 Transmission Transmission (Indeterminate) Site remains down after intervention of power team. TX team is informed. ETA to be provided INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/8/2020 19:38 23:14:11 Power Generator failure (Head Cylinder Faulty) Head Cylinder reported Faulty, spare was collected and will be installed soon. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 16:18:06 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:5 AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 9:55:11 Power Generator Failure (Engine broken) Talkpool break down genset, follow up is ongoing for the replacement. INC373912 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/9/2020 12:09 6:43:11 Fuel Generator failure (Fuel issue) Approval needed to transfer the fuel from the external tank. INC373798 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:37 5:57:07 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 12:09 PM. ETR will be provided. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 5:53:25 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373920 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/9/2020 12:49 5:44:17 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 5:34:41 Power Power Failure (Indeterminate) Team is on site INC373798 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 15:21 3:13:07 Dependent Affected by Fuel issue at the main site Affected by HAIGA116 INC373798 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 15:21 3:13:07 Dependent Affected by Fuel issue at the main site Affected by HAIGA116 INC373876 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/9/2020 16:20 2:32:11 Power Generator failure (Indeterminate) Team is informed but the ETA is still not yet provided by them. INC373948 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/9/2020 16:41 2:11:11 Power Generator failure (Indeterminate) Team will be on the site before 7H30 PM with a battery starter to restart the genset. INC373875 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/9/2020 16:52 2:00:42 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 20:40h INC373882 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 18:10 0:42:11 Power Generator failure (Indeterminate) Team is informed but the ETA is still not yet provided. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3730:30:59 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 636:43:18 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 387:54:18 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/11/2020 INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 110:01:18 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 70:18:18 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 55:50:59 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. Next update to share when available INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 43:25:31 RBS RBS Fault (RUS failure) Faulty RUS01B3. Next update to share when available INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 39:30:59 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part already collected. ETR to be provided INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 25:05:31 RBS RBS Fault (DXU failure) Faulty DXU, Spare part needed. Next update to share when available INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 7:17:30 Power Power Failure (Indeterminate) Defective inverter need to be replaced. ETR to be provided INC373934 HDO398 DELATTE Ouest Ericsson 2G C Talkpool 5/9/2020 15:02 3:43:18 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC373862 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 5/9/2020 15:36 3:09:31 RBS RBS Fault (Indeterminate) Sector B down. Team has been informed. ETA to be provided INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 2:55:31 RBS RBS Fault (Indeterminate) Sector T down. Team has been informed. ETA to be provided INC373943 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/9/2020 15:52 2:53:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC373755 HAIDS212 SAINT_JEAN_DU_SUD Ouest ZTE 2G+3G C Talkpool 5/9/2020 6:17 5/9/2020 8:16 1:58:24 4:00:00 Compliant Power Generator failure (Indeterminate) Actuator blocked, genset stopped OK Reset alarm and genset restarted. INC373576 HDS315 NAN MAGRE Ouest Ericsson 2G D Talkpool 5/8/2020 18:44 5/9/2020 8:25 13:40:59 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise and reload by NOC INC373757 HGA014 AZILE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 6:24 5/9/2020 8:53 2:28:56 4:00:00 Compliant Power Generator failure (High temperature) High temperature, radiator and head cylinder faulty OK 1 gal. of coolant added and genset restarted. INC373757 HGA031 MORISSEAU Ouest Ericsson 2G C Talkpool 5/9/2020 6:24 5/9/2020 8:53 2:28:56 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA014 Cascaded Back in service with the main site. INC373757 HGA043 PRINCEAU_L 'AZILE Ouest Ericsson 2G+3G D Talkpool 5/9/2020 6:24 5/9/2020 8:53 2:28:56 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA014 Cascaded Back in service with the main site. INC373774 HDS252 MOUILLAGE Ouest Ericsson 2G D Talkpool 5/9/2020 9:24 5/9/2020 10:44 1:19:59 4:00:00 Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel OK 4 gal. of fuel added in the portable genset. INC373803 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/9/2020 12:12 5/9/2020 14:44 2:32:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker Tripped OK Reset all breakers, GM made, 1 gal. of oil added and genset restarted. INC373922 HDO378 CHATULEY Ouest Ericsson 2G+3G A Talkpool 5/9/2020 14:32 5/9/2020 15:52 1:19:56 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to rear and front seal OK 1 1/2 gal. of oil added and genset restarted. INC373817 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 5/8/2020 15:12 5/9/2020 16:35 25:23:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay A rescue performed and Talkpool power restarted the genset INC373918 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/9/2020 12:44 5/9/2020 17:26 4:42:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Need to be justified 11 gal. of fuel added in the portable genset. INC373949 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 5/9/2020 16:56 5/9/2020 17:54 0:58:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back in service witout physical intervention INC373949 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 5/9/2020 16:56 5/9/2020 17:54 0:58:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affecetd by HGA014 Cascaded Back in service with the main site. INC373949 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 5/9/2020 16:56 5/9/2020 17:54 0:58:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affecetd by HGA014 Cascaded Back in service with the main site. INC373608 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/8/2020 19:36 5/9/2020 7:37 12:01:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Lack of oil Need to be justified 1.5 gallon of oil added and genset restarted INC373660 HAIDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/9/2020 0:33 5/9/2020 8:05 7:32:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker tripped Need to be justified Breaker has been reset INC373743 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/9/2020 3:24 5/9/2020 7:55 4:31:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC373748 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/9/2020 3:44 5/9/2020 7:45 4:01:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC373748 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/9/2020 3:44 5/9/2020 7:45 4:01:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC360 Cascaded Back on air with the main site INC373750 HDC020 MORNE_FORT_COW Artibonite Huawei 2G+3G+LTE B Talkpool 5/9/2020 4:24 5/9/2020 8:30 4:06:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) Breaker tripped Need to be justified Breaker has been reset INC373662 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/9/2020 4:24 5/9/2020 8:20 3:56:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC373682 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/9/2020 5:32 5/9/2020 8:05 2:33:00 4:00:00 Compliant Power Power Failure (Indeterminate) EDH source failed OK Back on air with commercial power INC373682 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/9/2020 5:32 5/9/2020 8:05 2:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Back on air with the main site INC373682 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 5/9/2020 5:32 5/9/2020 8:05 2:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Back on air with the main site INC373682 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/9/2020 5:32 5/9/2020 8:05 2:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Back on air with the main site INC373677 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/9/2020 3:36 5/9/2020 8:15 4:39:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC373725 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/9/2020 0:24 5/9/2020 8:10 7:46:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC373690 HDC220 MAISSADE Centre Ericsson 2G B Talkpool 5/9/2020 7:52 5/9/2020 8:30 0:38:04 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 5/9/2020 8:46 47:26:00 4:00:00 Not Compliant Transmission Transmission (RAU failure) Faulty RAU at far end HDN235. Spare RAU has been replaced INC373704 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/9/2020 0:00 5/9/2020 8:50 8:49:56 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC373726 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/9/2020 0:24 5/9/2020 9:00 8:35:56 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC373689 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 5/9/2020 6:16 5/9/2020 9:10 2:53:59 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC373732 HAIDC293 SOUVENANCE Artibonite Huawei 2G B O&M FUEL 5/9/2020 0:45 5/9/2020 10:15 9:30:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC373761 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/9/2020 7:00 5/9/2020 10:35 3:35:04 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC373524 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 5/8/2020 14:26 5/9/2020 10:40 20:13:56 4:00:00 Not Compliant Power Generator failure (Water Pump Issue) Water pump faulty Spare Water pump has been replaced INC373607 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/8/2020 19:28 5/9/2020 10:50 15:22:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC373680 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/9/2020 4:36 5/9/2020 11:10 6:34:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC373692 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 5/9/2020 7:20 5/9/2020 11:20 4:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) The terminal was loose Need to be justified Terminal has been tightened INC373739 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/9/2020 1:32 5/9/2020 10:50 9:17:56 4:00:00 Not Compliant Power Generator failure (High temperature) Fan belt broken Need to be justified Fan belt replaced and 1 gallon of coolant added INC373691 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 5/9/2020 6:52 5/9/2020 13:50 6:58:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC373661 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/9/2020 0:59 5/9/2020 15:00 14:00:56 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) AC alternator on the main genset/ Back up genset is out of fuel Need to be justified Fuel added and genset restarted INC373905 HDO343 LA_TREMBLAY_16 Ouest Ericsson 2G A Talkpool 5/9/2020 11:33 5/9/2020 15:11 3:37:50 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped OK Breaker has been reset INC373905 HDO324 LA _MARDELLE Ouest Huawei 2G+3G+LTE A Talkpool 5/9/2020 11:33 5/9/2020 15:11 3:37:50 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO343. Cascaded Back on air with the main site INC373905 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/9/2020 11:33 5/9/2020 15:11 3:37:50 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO343. Cascaded Back on air with the main site INC373905 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/9/2020 11:33 5/9/2020 15:11 3:37:50 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO343. Cascaded Back on air with the main site INC373905 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/9/2020 11:33 5/9/2020 15:11 3:37:50 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO343. Cascaded Back on air with the main site INC373641 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE B Talkpool 5/8/2020 22:27 5/9/2020 14:14 15:46:56 4:00:00 Not Compliant Power Power Failure (Indeterminate) Power failure Fuel Delivery Delay Fuel added and genset restarted by power team INC373617 HDC356 POULIE Centre Ericsson 2G D O&M FUEL 5/8/2020 20:12 5/9/2020 14:30 18:17:56 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel hose failure and fuel tank empty Fuel Delivery Delay Fuel hose has been repaired and fuel added INC373840 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 5/9/2020 13:40 5/9/2020 15:30 1:49:59 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC373840 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/9/2020 13:40 5/9/2020 15:30 1:49:59 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC154. Cascaded Back on air with the main site INC373857 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 5/9/2020 15:08 5/9/2020 17:05 1:56:58 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC373940 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 5/9/2020 15:26 5/9/2020 16:55 1:28:30 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC373905 HDO324 LA _MARDELLE Ouest Huawei 2G+3G+LTE A Talkpool 5/9/2020 15:26 5/9/2020 16:55 1:28:30 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO343. Cascaded Back on air with the main site INC373905 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/9/2020 15:26 5/9/2020 16:55 1:28:30 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO343. Cascaded Back on air with the main site INC373905 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/9/2020 15:26 5/9/2020 16:55 1:28:30 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO343. Cascaded Back on air with the main site INC373905 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/9/2020 15:26 5/9/2020 16:55 1:28:30 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO343. Cascaded Back on air with the main site INC373843 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 5/9/2020 15:55 5/9/2020 17:15 1:19:58 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC373926 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 5/9/2020 13:52 5/9/2020 17:54 4:01:56 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC373926 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 5/9/2020 13:52 5/9/2020 17:54 4:01:56 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC225. Cascaded Back on air with the main site INC373926 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 5/9/2020 13:52 5/9/2020 17:54 4:01:56 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC225. Cascaded Back on air with the main site INC373926 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 5/9/2020 13:52 5/9/2020 17:54 4:01:56 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC225. Cascaded Back on air with the main site INC373926 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/9/2020 13:52 5/9/2020 17:54 4:01:56 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC225. Cascaded Back on air with the main site INC373950 HDC263 PONT_SONDE Artibonite Ericsson 2G+3G B Talkpool 5/9/2020 16:40 5/9/2020 18:48 2:08:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC373950 HDC312 BERTRAND DES PLATIONS Artibonite Ericsson 2G D Talkpool 5/9/2020 16:40 5/9/2020 18:48 2:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC263. Cascaded Back on air with the main site INC373636 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 21:38 5/9/2020 8:18 10:40:00 4:00:00 Not Compliant Power Generator Failure (Under Frequency) Under Frequency and voltage alarms due to line fuel closed Need to be justified The line fuel was opened and genset started to put the site on air. INC373646 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/8/2020 22:39 5/9/2020 8:07 9:28:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure alarm Need to be justified One gallon of foil added and genset restarted INC373722 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/9/2020 0:06 5/9/2020 8:14 8:08:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure alarm Need to be justified One gallon of foil added and genset restarted INC373805 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 8:29 5/9/2020 11:02 2:33:00 4:00:00 Compliant Power Generator failure (High temperature) High temp alarm due to radiator dirty OK The radiator was refreshed with water and restarted but water pressure is needed. INC373601 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 18:59 5/9/2020 11:22 16:23:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fail to start alarm Need to be justified The genset was started with an external battery. INC373783 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 9:47 5/9/2020 12:01 2:14:00 4:00:00 Compliant Power Generator failure (Indeterminate) Fail to start alarm OK The genset was started with an external battery. INC373728 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/9/2020 2:23 5/9/2020 11:51 9:28:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted to put the site on air. INC373281 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/8/2020 18:34 5/9/2020 12:03 17:29:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted to put the site on air. INC373569 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/8/2020 22:33 5/9/2020 12:54 14:21:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and TP team was on the site to restart the genset. INC373847 HDO501 RUE_LEONARD_DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/9/2020 13:49 5/9/2020 17:08 3:19:00 4:00:00 Compliant Power Generator Failure (Underspeed) Low fuel level, priming pump malfunctioning OK The line fuel was cleaned and genset restarted. INC373937 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 14:27 5/9/2020 18:33 4:06:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted to put the site on air. INC373954 HAIDO192 SOISSON Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 17:30 5/9/2020 18:35 1:05:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Aff by TX issue at HDO094. OK Recovered with issue fixed at the main site. INC373954 HAIDO269 THOMASSIN 31 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 17:30 5/9/2020 18:35 1:05:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Aff by TX issue at HDO094. OK Recovered with issue fixed at the main site. INC373954 HAIDO025 IMPASSE_FORTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 17:30 5/9/2020 18:35 1:05:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Aff by TX issue at HDO094. OK Recovered with issue fixed at the main site. INC373954 HAIDO085 THOMASSIN 25_B Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/9/2020 17:30 5/9/2020 18:35 1:05:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Aff by TX issue at HDO094. OK Recovered with issue fixed at the main site. INC373954 HAIDO248 LABOULE_10 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 17:30 5/9/2020 18:35 1:05:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Aff by TX issue at HDO094. OK Recovered with issue fixed at the main site. Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC373751 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 5/9/2020 4:28 5/9/2020 7:50 3:21:59 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator faulty OK 1 gal. coolant added and genset restarted. INC373694 HDO354 DUFORT Ouest Ericsson 2G A Talkpool 5/9/2020 8:04 5/9/2020 8:48 0:44:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back in service without physical intervention INC373771 HDS007 VANDAL Ouest Ericsson 2G C Talkpool 5/9/2020 8:56 5/9/2020 11:35 2:39:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back in service without physical intervention INC373779 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/9/2020 9:40 5/9/2020 12:20 2:40:00 4:00:00 Compliant RBS RBS Fault (RUS failure) RUS failure OK Power rest on RUS INC373852 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/9/2020 13:50 5/9/2020 16:20 2:29:59 4:00:00 Compliant RBS RBS Fault (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC373930 HDN259 COLONIE AGRICOLE Nord Ericsson 2G Talkpool 5/9/2020 14:50 5/9/2020 16:40 1:50:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC373933 HDC237 FORT RESOLU Centre Ericsson 2G D Talkpool 5/9/2020 15:00 5/9/2020 16:30 1:30:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC373800 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 5/9/2020 11:12 5/9/2020 15:10 3:57:59 4:00:00 Compliant RBS RBS Fault (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sat May 9 17:47:10 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sat, 9 May 2020 23:47:10 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 09th, 2020 till 7:00 PM. In-Reply-To: References: Message-ID: ________________________________ From: Tp.imc.haiti on behalf of Haiti Noc Sent: Saturday, May 9, 2020 7:13:32 PM To: fibertt at tpmanagementsa.com ; fon at tpmanagementsa.com ; hpu.maintenance at tpmanagementsa.com ; hpu_alarms at tpmanagementsa.com ; msc at tpmanagementsa.com ; powertt at tpmanagementsa.com ; ran at tpmanagementsa.com ; rantt at tpmanagementsa.com ; tp.fo at tpmanagementsa.com ; tp.imc.haiti at tpmanagementsa.com ; tp.ran at tpmanagementsa.com ; tp_tech at tpmanagementsa.com. ; Jithin J Singh ; Astrid Argana ; astrid.argana at tpmanagementsa.com ; Journal ; Mackenzy.Boursiquot at tpmanagementsa.com ; Bernard Yacoub Cc: HAI_BO_Fuel at digicelgroup.com ; Geoffrey Collins ; Eng Teck Ng ; Luigi Roy ; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC SITES REPORT updated for this May 09th, 2020 till 7:00 PM. Hi All, Kindly receive the NOC SITES REPORT updated for this May 09th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 115:54:07 Power Generator failure (Indeterminate) Team has a car accident that delayed the HPU cage key to reach the region. New ETA: 8:00 PM INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/5/2020 8:49 105:45:07 Fuel Generator failure (Fuel issue) Fuel team has been informed 5/8/2020. ETR will be provided by them INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 97:56:11 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 97:30:07 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 92:31:11 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC371127 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/7/2020 18:33 48:19:11 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team , ETR to be provide by them INC373066 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/7/2020 22:31 44:21:37 Power Power Failure (Indeterminate) Portable genset is out of fuel, next update will be shared once available INC373566 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M FUEL 5/8/2020 17:40 25:12:38 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/8/2020 at 11:40 PM, ETR to be provided. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 24:33:07 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/09/2020. Talkpool waiting the feedback from Digicel INC373581 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 5/8/2020 19:38 23:14:38 Transmission Transmission (Indeterminate) Site remains down after intervention of power team. TX team is informed. ETA to be provided INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/8/2020 19:38 23:14:11 Power Generator failure (Head Cylinder Faulty) Head Cylinder reported Faulty, spare was collected and will be installed soon. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 16:18:06 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:5 AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 9:55:11 Power Generator Failure (Engine broken) Talkpool break down genset, follow up is ongoing for the replacement. INC373912 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/9/2020 12:09 6:43:11 Fuel Generator failure (Fuel issue) Approval needed to transfer the fuel from the external tank. INC373798 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:37 5:57:07 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 12:09 PM. ETR will be provided. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 5:53:25 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373920 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/9/2020 12:49 5:44:17 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 5:34:41 Power Power Failure (Indeterminate) Team is on site INC373798 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 15:21 3:13:07 Dependent Affected by Fuel issue at the main site Affected by HAIGA116 INC373798 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 15:21 3:13:07 Dependent Affected by Fuel issue at the main site Affected by HAIGA116 INC373876 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/9/2020 16:20 2:32:11 Power Generator failure (Indeterminate) Team is informed but the ETA is still not yet provided by them. INC373948 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/9/2020 16:41 2:11:11 Power Generator failure (Indeterminate) Team will be on the site before 7H30 PM with a battery starter to restart the genset. INC373875 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/9/2020 16:52 2:00:42 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 20:40h INC373882 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 18:10 0:42:11 Power Generator failure (Indeterminate) Team is informed but the ETA is still not yet provided. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3730:30:59 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 636:43:18 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 387:54:18 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/11/2020 INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 110:01:18 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 70:18:18 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 55:50:59 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. Next update to share when available INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 43:25:31 RBS RBS Fault (RUS failure) Faulty RUS01B3. Next update to share when available INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 39:30:59 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part already collected. ETR to be provided INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 25:05:31 RBS RBS Fault (DXU failure) Faulty DXU, Spare part needed. Next update to share when available INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 7:17:30 Power Power Failure (Indeterminate) Defective inverter need to be replaced. ETR to be provided INC373934 HDO398 DELATTE Ouest Ericsson 2G C Talkpool 5/9/2020 15:02 3:43:18 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC373862 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 5/9/2020 15:36 3:09:31 RBS RBS Fault (Indeterminate) Sector B down. Team has been informed. ETA to be provided INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 2:55:31 RBS RBS Fault (Indeterminate) Sector T down. Team has been informed. ETA to be provided INC373943 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/9/2020 15:52 2:53:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team?s intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC373755 HAIDS212 SAINT_JEAN_DU_SUD Ouest ZTE 2G+3G C Talkpool 5/9/2020 6:17 5/9/2020 8:16 1:58:24 4:00:00 Compliant Power Generator failure (Indeterminate) Actuator blocked, genset stopped OK Reset alarm and genset restarted. INC373576 HDS315 NAN MAGRE Ouest Ericsson 2G D Talkpool 5/8/2020 18:44 5/9/2020 8:25 13:40:59 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise and reload by NOC INC373757 HGA014 AZILE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 6:24 5/9/2020 8:53 2:28:56 4:00:00 Compliant Power Generator failure (High temperature) High temperature, radiator and head cylinder faulty OK 1 gal. of coolant added and genset restarted. INC373757 HGA031 MORISSEAU Ouest Ericsson 2G C Talkpool 5/9/2020 6:24 5/9/2020 8:53 2:28:56 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA014 Cascaded Back in service with the main site. INC373757 HGA043 PRINCEAU_L 'AZILE Ouest Ericsson 2G+3G D Talkpool 5/9/2020 6:24 5/9/2020 8:53 2:28:56 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA014 Cascaded Back in service with the main site. INC373774 HDS252 MOUILLAGE Ouest Ericsson 2G D Talkpool 5/9/2020 9:24 5/9/2020 10:44 1:19:59 4:00:00 Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel OK 4 gal. of fuel added in the portable genset. INC373803 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/9/2020 12:12 5/9/2020 14:44 2:32:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker Tripped OK Reset all breakers, GM made, 1 gal. of oil added and genset restarted. INC373922 HDO378 CHATULEY Ouest Ericsson 2G+3G A Talkpool 5/9/2020 14:32 5/9/2020 15:52 1:19:56 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to rear and front seal OK 1 1/2 gal. of oil added and genset restarted. INC373817 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 5/8/2020 15:12 5/9/2020 16:35 25:23:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay A rescue performed and Talkpool power restarted the genset INC373918 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/9/2020 12:44 5/9/2020 17:26 4:42:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Need to be justified 11 gal. of fuel added in the portable genset. INC373949 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 5/9/2020 16:56 5/9/2020 17:54 0:58:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back in service witout physical intervention INC373949 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 5/9/2020 16:56 5/9/2020 17:54 0:58:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affecetd by HGA014 Cascaded Back in service with the main site. INC373949 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 5/9/2020 16:56 5/9/2020 17:54 0:58:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affecetd by HGA014 Cascaded Back in service with the main site. INC373608 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/8/2020 19:36 5/9/2020 7:37 12:01:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Lack of oil Need to be justified 1.5 gallon of oil added and genset restarted INC373660 HAIDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/9/2020 0:33 5/9/2020 8:05 7:32:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker tripped Need to be justified Breaker has been reset INC373743 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/9/2020 3:24 5/9/2020 7:55 4:31:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC373748 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/9/2020 3:44 5/9/2020 7:45 4:01:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC373748 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/9/2020 3:44 5/9/2020 7:45 4:01:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC360 Cascaded Back on air with the main site INC373750 HDC020 MORNE_FORT_COW Artibonite Huawei 2G+3G+LTE B Talkpool 5/9/2020 4:24 5/9/2020 8:30 4:06:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) Breaker tripped Need to be justified Breaker has been reset INC373662 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/9/2020 4:24 5/9/2020 8:20 3:56:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC373682 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/9/2020 5:32 5/9/2020 8:05 2:33:00 4:00:00 Compliant Power Power Failure (Indeterminate) EDH source failed OK Back on air with commercial power INC373682 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/9/2020 5:32 5/9/2020 8:05 2:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Back on air with the main site INC373682 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 5/9/2020 5:32 5/9/2020 8:05 2:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Back on air with the main site INC373682 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/9/2020 5:32 5/9/2020 8:05 2:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Back on air with the main site INC373677 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/9/2020 3:36 5/9/2020 8:15 4:39:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC373725 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/9/2020 0:24 5/9/2020 8:10 7:46:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC373690 HDC220 MAISSADE Centre Ericsson 2G B Talkpool 5/9/2020 7:52 5/9/2020 8:30 0:38:04 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC372694 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 5/7/2020 9:20 5/9/2020 8:46 47:26:00 4:00:00 Not Compliant Transmission Transmission (RAU failure) Faulty RAU at far end HDN235. Spare RAU has been replaced INC373704 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/9/2020 0:00 5/9/2020 8:50 8:49:56 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC373726 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/9/2020 0:24 5/9/2020 9:00 8:35:56 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC373689 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 5/9/2020 6:16 5/9/2020 9:10 2:53:59 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC373732 HAIDC293 SOUVENANCE Artibonite Huawei 2G B O&M FUEL 5/9/2020 0:45 5/9/2020 10:15 9:30:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC373761 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/9/2020 7:00 5/9/2020 10:35 3:35:04 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC373524 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 5/8/2020 14:26 5/9/2020 10:40 20:13:56 4:00:00 Not Compliant Power Generator failure (Water Pump Issue) Water pump faulty Spare Water pump has been replaced INC373607 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/8/2020 19:28 5/9/2020 10:50 15:22:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC373680 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/9/2020 4:36 5/9/2020 11:10 6:34:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC373692 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 5/9/2020 7:20 5/9/2020 11:20 4:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) The terminal was loose Need to be justified Terminal has been tightened INC373739 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/9/2020 1:32 5/9/2020 10:50 9:17:56 4:00:00 Not Compliant Power Generator failure (High temperature) Fan belt broken Need to be justified Fan belt replaced and 1 gallon of coolant added INC373691 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 5/9/2020 6:52 5/9/2020 13:50 6:58:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC373661 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/9/2020 0:59 5/9/2020 15:00 14:00:56 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) AC alternator on the main genset/ Back up genset is out of fuel Need to be justified Fuel added and genset restarted INC373905 HDO343 LA_TREMBLAY_16 Ouest Ericsson 2G A Talkpool 5/9/2020 11:33 5/9/2020 15:11 3:37:50 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped OK Breaker has been reset INC373905 HDO324 LA _MARDELLE Ouest Huawei 2G+3G+LTE A Talkpool 5/9/2020 11:33 5/9/2020 15:11 3:37:50 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO343. Cascaded Back on air with the main site INC373905 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/9/2020 11:33 5/9/2020 15:11 3:37:50 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO343. Cascaded Back on air with the main site INC373905 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/9/2020 11:33 5/9/2020 15:11 3:37:50 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO343. Cascaded Back on air with the main site INC373905 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/9/2020 11:33 5/9/2020 15:11 3:37:50 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO343. Cascaded Back on air with the main site INC373641 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE B Talkpool 5/8/2020 22:27 5/9/2020 14:14 15:46:56 4:00:00 Not Compliant Power Power Failure (Indeterminate) Power failure Fuel Delivery Delay Fuel added and genset restarted by power team INC373617 HDC356 POULIE Centre Ericsson 2G D O&M FUEL 5/8/2020 20:12 5/9/2020 14:30 18:17:56 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel hose failure and fuel tank empty Fuel Delivery Delay Fuel hose has been repaired and fuel added INC373840 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 5/9/2020 13:40 5/9/2020 15:30 1:49:59 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC373840 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/9/2020 13:40 5/9/2020 15:30 1:49:59 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC154. Cascaded Back on air with the main site INC373857 HDC217 LOS_PALIS Centre Ericsson 2G D Talkpool 5/9/2020 15:08 5/9/2020 17:05 1:56:58 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC373940 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 5/9/2020 15:26 5/9/2020 16:55 1:28:30 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC373905 HDO324 LA _MARDELLE Ouest Huawei 2G+3G+LTE A Talkpool 5/9/2020 15:26 5/9/2020 16:55 1:28:30 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO343. Cascaded Back on air with the main site INC373905 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/9/2020 15:26 5/9/2020 16:55 1:28:30 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO343. Cascaded Back on air with the main site INC373905 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/9/2020 15:26 5/9/2020 16:55 1:28:30 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO343. Cascaded Back on air with the main site INC373905 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/9/2020 15:26 5/9/2020 16:55 1:28:30 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO343. Cascaded Back on air with the main site INC373843 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 5/9/2020 15:55 5/9/2020 17:15 1:19:58 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC373926 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 5/9/2020 13:52 5/9/2020 17:54 4:01:56 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC373926 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 5/9/2020 13:52 5/9/2020 17:54 4:01:56 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC225. Cascaded Back on air with the main site INC373926 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 5/9/2020 13:52 5/9/2020 17:54 4:01:56 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC225. Cascaded Back on air with the main site INC373926 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 5/9/2020 13:52 5/9/2020 17:54 4:01:56 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC225. Cascaded Back on air with the main site INC373926 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/9/2020 13:52 5/9/2020 17:54 4:01:56 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC225. Cascaded Back on air with the main site INC373950 HDC263 PONT_SONDE Artibonite Ericsson 2G+3G B Talkpool 5/9/2020 16:40 5/9/2020 18:48 2:08:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC373950 HDC312 BERTRAND DES PLATIONS Artibonite Ericsson 2G D Talkpool 5/9/2020 16:40 5/9/2020 18:48 2:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC263. Cascaded Back on air with the main site INC373636 HDO657 BELAIR_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 21:38 5/9/2020 8:18 10:40:00 4:00:00 Not Compliant Power Generator Failure (Under Frequency) Under Frequency and voltage alarms due to line fuel closed Need to be justified The line fuel was opened and genset started to put the site on air. INC373646 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/8/2020 22:39 5/9/2020 8:07 9:28:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure alarm Need to be justified One gallon of foil added and genset restarted INC373722 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/9/2020 0:06 5/9/2020 8:14 8:08:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure alarm Need to be justified One gallon of foil added and genset restarted INC373805 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 8:29 5/9/2020 11:02 2:33:00 4:00:00 Compliant Power Generator failure (High temperature) High temp alarm due to radiator dirty OK The radiator was refreshed with water and restarted but water pressure is needed. INC373601 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/8/2020 18:59 5/9/2020 11:22 16:23:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fail to start alarm Need to be justified The genset was started with an external battery. INC373783 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 9:47 5/9/2020 12:01 2:14:00 4:00:00 Compliant Power Generator failure (Indeterminate) Fail to start alarm OK The genset was started with an external battery. INC373728 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/9/2020 2:23 5/9/2020 11:51 9:28:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted to put the site on air. INC373281 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/8/2020 18:34 5/9/2020 12:03 17:29:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted to put the site on air. INC373569 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/8/2020 22:33 5/9/2020 12:54 14:21:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and TP team was on the site to restart the genset. INC373847 HDO501 RUE_LEONARD_DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/9/2020 13:49 5/9/2020 17:08 3:19:00 4:00:00 Compliant Power Generator Failure (Underspeed) Low fuel level, priming pump malfunctioning OK The line fuel was cleaned and genset restarted. INC373937 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 14:27 5/9/2020 18:33 4:06:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted to put the site on air. INC373954 HAIDO192 SOISSON Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 17:30 5/9/2020 18:35 1:05:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Aff by TX issue at HDO094. OK Recovered with issue fixed at the main site. INC373954 HAIDO269 THOMASSIN 31 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 17:30 5/9/2020 18:35 1:05:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Aff by TX issue at HDO094. OK Recovered with issue fixed at the main site. INC373954 HAIDO025 IMPASSE_FORTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 17:30 5/9/2020 18:35 1:05:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Aff by TX issue at HDO094. OK Recovered with issue fixed at the main site. INC373954 HAIDO085 THOMASSIN 25_B Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/9/2020 17:30 5/9/2020 18:35 1:05:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Aff by TX issue at HDO094. OK Recovered with issue fixed at the main site. INC373954 HAIDO248 LABOULE_10 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 17:30 5/9/2020 18:35 1:05:00 4:00:00 Compliant Transmission Affected by the Transmission issue at the main site Aff by TX issue at HDO094. OK Recovered with issue fixed at the main site. Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC373751 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 5/9/2020 4:28 5/9/2020 7:50 3:21:59 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator faulty OK 1 gal. coolant added and genset restarted. INC373694 HDO354 DUFORT Ouest Ericsson 2G A Talkpool 5/9/2020 8:04 5/9/2020 8:48 0:44:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back in service without physical intervention INC373771 HDS007 VANDAL Ouest Ericsson 2G C Talkpool 5/9/2020 8:56 5/9/2020 11:35 2:39:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back in service without physical intervention INC373779 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/9/2020 9:40 5/9/2020 12:20 2:40:00 4:00:00 Compliant RBS RBS Fault (RUS failure) RUS failure OK Power rest on RUS INC373852 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/9/2020 13:50 5/9/2020 16:20 2:29:59 4:00:00 Compliant RBS RBS Fault (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC373930 HDN259 COLONIE AGRICOLE Nord Ericsson 2G Talkpool 5/9/2020 14:50 5/9/2020 16:40 1:50:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC373933 HDC237 FORT RESOLU Centre Ericsson 2G D Talkpool 5/9/2020 15:00 5/9/2020 16:30 1:30:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC373800 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 5/9/2020 11:12 5/9/2020 15:10 3:57:59 4:00:00 Compliant RBS RBS Fault (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: A2F1051505F54282BA80A1D6591648C8.png Type: image/png Size: 132 bytes Desc: A2F1051505F54282BA80A1D6591648C8.png URL: From Haiti.Noc at digicelgroup.com Sat May 9 18:27:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 10 May 2020 00:27:20 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM References: Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 6 2 9 6 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 7 2 1 0 7 ZTE 9 8 1 0 9 Huawei 7 7 6 0 7 Network 23 17 8 0 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 4 0 2 3 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 117:46:24 Power Generator failure (Indeterminate) Team has a car accident that delayed the HPU cage key to reach the region. New ETA: 8:00 PM INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 99:30:24 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 99:22:24 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 94:05:24 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 26:25:24 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/10/2020. Talkpool waiting the feedback from Digicel INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/8/2020 19:38 24:48:24 Power Generator failure (Head Cylinder Faulty) Head Cylinder reported Faulty, spare was collected and will be installed soon. INC373581 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 5/8/2020 19:38 24:48:24 Transmission Transmission (Indeterminate) Site remains down after intervention of power team. TX team is informed. ETA to be provided INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 18:10:24 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:5 AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 11:29:24 Power Generator Failure (Engine broken) Talkpool break down genset, follow up is ongoing for the replacement. INC373912 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/9/2020 12:09 8:17:24 Fuel Generator failure (Fuel issue) Approval needed to transfert the fuel from the external tank. INC373798 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:37 7:49:24 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 12:09 PM. ETR will be provided. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 7:46:24 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373920 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/9/2020 12:49 7:37:24 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 7:08:24 Transmission Transmission (Indeterminate) Tx team has been requested on site, TX team is informed. ETA to be provided INC373798 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 15:21 5:05:24 Dependent Affected by Fuel issue at the main site Affected by HAIGA116 INC373798 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 15:21 5:05:24 Dependent Affected by Fuel issue at the main site Affected by HAIGA116 INC373876 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/9/2020 16:20 4:06:24 Power Generator failure (Indeterminate) New HPU installed , acceptance not yet submit to Talkpool . More feedback will be provide once available INC373882 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 18:10 2:16:24 Power Generator failure (Indeterminate) Team working on site INC373885 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 18:47 1:39:24 Power Generator failure (Indeterminate) Team is informed , ETA 8:45PM INC373886 HDO615 CARRADEUX46_IMPASSEMIDORT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 18:55 1:31:24 Power Generator failure (Indeterminate) Team is informed , ETA 9:10PM INC373976 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 5/9/2020 19:08 1:18:24 Power Power Failure (Indeterminate) Team is aware, ETA 9:00PM INC373977 HDC221 LASCAHOBAS_II Centre Ericsson 2G+3G C Talkpool 5/9/2020 19:16 1:10:24 Power Power Failure (Indeterminate) Team is aware, ETA 9:30PM. INC373894 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 5/9/2020 19:32 0:54:24 Power Power Failure (Indeterminate) Team is aware, ETA 10:00PM. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 9 19:18:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 10 May 2020 01:18:34 +0000 Subject: [Rantt] NOC hourly report at 9:00 PM Message-ID: Hello All, Received the NOC hourly report done at 9:00 PM Sites off air by Class Class A B C D Total Total 8 2 10 5 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 6 2 1 0 7 ZTE 10 9 2 0 10 Huawei 8 8 7 0 8 Network 24 19 10 0 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 13 5 0 4 3 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 118:36:46 Power Generator failure (Indeterminate) Team has a car accident that delayed the HPU cage key to reach the region. New ETA: 8:00 PM INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/5/2020 8:49 108:27:46 Fuel Generator failure (Fuel issue) Fuel team has been informed 5/8/2020. ETR will be provided by them INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 100:20:46 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 100:12:46 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 94:55:46 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 27:15:46 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/10/2020. Talkpool waiting the feedback from Digicel INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/8/2020 19:38 25:38:46 Power Generator failure (Head Cylinder Faulty) Head Cylinder reported Faulty, spare was collected and will be installed soon. INC373581 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 5/8/2020 19:38 25:38:46 Transmission Transmission (Indeterminate) Tx is on site. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 19:00:46 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:5 AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 12:19:46 Power Generator Failure (Engine broken) Talkpool break down genset, follow up is ongoing for the replacement. INC373912 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 12:09 9:07:46 Power Generator failure (Indeterminate) Site remains down after refueling , Power Team will reach the site , ETA 10:20PM INC373798 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:37 8:39:46 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 12:09 PM. ETR will be provided. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 8:36:46 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373920 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/9/2020 12:49 8:27:46 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up si ongoing INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 7:58:46 Transmission Transmission (Indeterminate) Tx team has been requested on site, TX team has been informed. ETA 11:00PM. INC373798 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 15:21 5:55:46 Dependent Affected by Fuel issue at the main site Affected by HAIGA116 INC373798 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 15:21 5:55:46 Dependent Affected by Fuel issue at the main site Affected by HAIGA116 INC373876 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/9/2020 16:20 4:56:46 Transmission Transmission (Indeterminate) No power issue on site , TX Team will reach site 5/10/2020 , ETA 6:00AM INC373882 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 18:10 3:06:46 Power Generator failure (Indeterminate) Team still working on site INC373885 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/9/2020 18:47 2:29:46 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/09/2020 ,8:35PM. ETR to be provide by them INC373886 HDO615 CARRADEUX46_IMPASSEMIDORT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 18:55 2:21:46 Power Generator failure (Indeterminate) Team is informed , ETA 9:10PM INC373987 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 5/9/2020 19:36 1:40:46 Transmission Transmission (Indeterminate) Tx team is aware, follow up is ongoing with them. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 1:36:46 Power Generator failure (Indeterminate) Site located in red zone , Team will reach the site 5/10/2020 , ETA 7:30AM INC373986 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/9/2020 20:36 0:40:46 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374009 HDO315 CHAMBRUN Ouest Ericsson 2G C Talkpool 5/9/2020 20:59 0:17:46 Power Power Failure (Solar System failure) Solar site. Site will be up with sunrise ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 9 19:27:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 10 May 2020 01:27:59 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3805:07:31 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 639:25:31 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 390:36:31 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/11/2020 INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 130:27:31 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. Next update to share when available INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 114:07:31 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part already collected. ETR to be provided INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 112:43:31 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 73:00:31 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 46:07:31 RBS RBS Fault (RUS failure) Faulty RUS01B3. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 27:47:31 RBS RBS Fault (DXU failure) Faulty DXU, Spare part already collected. Next update will be shared 5/10/2020 at 03:00PM. INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 9:59:31 Power Power Failure (Indeterminate) Defective inverter need to be replaced. ETR to be provided INC373934 HDO398 DELATTE Ouest Ericsson 2G C Talkpool 5/9/2020 15:02 6:25:31 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 5:37:31 RBS RBS Fault (Indeterminate) Tx team is working on site. INC373943 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/9/2020 15:52 5:35:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 9 20:31:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 10 May 2020 02:31:45 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 13 3 10 5 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 4 1 0 11 ZTE 10 9 2 0 10 Huawei 10 10 9 0 10 Network 29 23 12 0 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 4 0 4 7 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 119:50:03 Power Generator failure (Indeterminate) Team has a car accident that delayed the HPU cage key to reach the region. New ETA: 8:00 PM INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 101:34:03 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 101:26:03 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 96:09:03 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 28:29:03 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/10/2020. Talkpool waiting the feedback from Digicel INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/8/2020 19:38 26:52:03 Power Generator failure (Head Cylinder Faulty) Head Cylinder reported Faulty, spare was collected and will be installed soon. INC373581 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 5/8/2020 19:38 26:52:03 Transmission Transmission (Indeterminate) Tx is on site. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 20:14:03 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:5 AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 13:33:03 Power Generator Failure (Engine broken) Talkpool break down genset, follow up is ongoing for the replacement. INC373912 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 12:09 10:21:03 Power Generator failure (Indeterminate) Site remains down after refueling , Power Team will reach the site , ETA 10:20PM INC373798 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:37 9:53:03 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 12:09 PM. ETR will be provided. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 9:50:03 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373920 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/9/2020 12:49 9:41:03 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 9:12:03 Transmission Transmission (Indeterminate) Tx team has been requested on site, TX team has been informed. ETA 11:00PM. INC373798 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 15:21 7:09:03 Dependent Affected by Fuel issue at the main site Affected by HAIGA116 INC373798 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 15:21 7:09:03 Dependent Affected by Fuel issue at the main site Affected by HAIGA116 INC373876 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/9/2020 16:20 6:10:03 Transmission Transmission (Indeterminate) No power issue on site , TX Team will reach site 10/5/2020 , ETA 6:00AM INC373882 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 18:10 4:20:03 Power Generator failure (Indeterminate) Talkpool refuse to rpovide update for this site INC373885 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/9/2020 18:47 3:43:03 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/09/2020 ,8:35PM. ETR to be provide by them INC373886 HDO615 CARRADEUX46_IMPASSEMIDORT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 18:55 3:35:03 Power Generator failure (Indeterminate) Team on site waiting for access INC373987 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 5/9/2020 19:36 2:54:03 Transmission Transmission (Indeterminate) Team cannot reach site due unsafe area, next update will be shared once available. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 2:50:03 Power Generator failure (Indeterminate) Site located in red zone , Team will reach the site 5/10/2020 , ETA 7:30AM INC373986 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/9/2020 20:36 1:54:03 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374009 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/9/2020 20:59 1:31:03 Power Power Failure (Solar System failure) Solar site. Site will be up with sunrise INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 1:06:03 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 1:06:03 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 1:06:03 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 1:06:03 Dependent Affected by the power issue at the main site Affected by HDO367 INC373990 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/9/2020 21:25 1:05:03 Power Generator failure (Indeterminate) Team refuse to go on site at site due to unsafe area, They will reach the site 5/10/2020, ETA 7:00AM INC373991 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 21:36 0:54:03 Power Generator failure (Indeterminate) Team is informed , ETA 10:50PM INC373991 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/9/2020 21:36 0:54:03 Dependent Affected by the power issue at the main site Attached to HDO293 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Weby.Julnot at digicelgroup.com Sat May 9 20:51:23 2020 From: Weby.Julnot at digicelgroup.com (Weby Julnot) Date: Sun, 10 May 2020 02:51:23 +0000 Subject: [Rantt] TenGig Micro wave link OBLEON-HILAIRE down In-Reply-To: References: Message-ID: Hello Dorcely, we still have the same issue, we were working on it during the day Unfortunately technician on site didn't have a good connection on site to share with us some pictures we asked him, when receive them tonight, we will analyze for the next step. See below Test we performed on site today. - Hard Reset on the TCC board at SDH010 - Check if all physical connection are good - Ask field team to log locally on the node to check a) status of the links ( All links are working fine) b) Management configuration ( All configuration are present ) - Power cycle the Nodes ( Obleon & Hilaire) - Swap LIC board at SDH010--->SDH011 to a new one - Check if all physical connection are good from router side(Wait for pictures to confirm) Hello Jithin/Fenelon Send one team tomorrow morning to finish the troubleshooting. Weby JULNOT, Best Regards From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Saturday, May 9, 2020 6:54 PM To: Jithin J Singh ; Eddy Jean-Baptiste ; Frantz Michel Mondesir ; Jean Philippe Francois ; Haiti Noc ; Gerry Bolante ; Bernard Yacoub ; astrid.argana at tpmanagementsa.com; Nikhil Govind ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran ; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. ; Beatrice Desir Mogene Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Francois Boyer ; Jean Arleff Israel Chery ; Hai_Tech_O&M ; Hai_Tech_RFPO ; Jean Yvelt Marseille ; Hai_Tech_TX ; Hai_Tech_Transmission ; Hai_Warehouseteam Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy/jithin, Can we have an update about the troubleshooting at SDH010 to recover the supervision. It's very urgent to recover the supervision on both nodes SDH010 and SDH009 in order to monitor the nodes. NOC Team From: Jithin J Singh > Sent: Saturday, May 9, 2020 9:23 AM To: Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy, The field team is trying to reach the site again today. They were unable to reach the area yesterday due to political unrest situation prevailing in the region and people in the area blocked them form entering the place. We expect the team to arrive on site by 10:30 AM. BR/ Jithin Singh. From: Eddy Jean-Baptiste > Sent: Saturday, May 9, 2020 8:28 AM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean Philippe Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Jithin , Could you please help to push the guy to go on site ? I don't receive any call From: Jithin J Singh > Sent: Friday, May 8, 2020 12:12 PM To: Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy, Team has been dispatched to SDH010 again as requested. Gregory Milord (+509 3782 3536) is the technician in-charged. BR/ Jithin Singh. From: Eddy Jean-Baptiste > Sent: Friday, May 8, 2020 11:52 AM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Jithin , We still need someone at SDH010 to perform the job done , as last time the guys on site had some difficulties to finish the wor. Please we need to close this case today. From: Eddy Jean-Baptiste Sent: Monday, May 4, 2020 5:39 PM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ho Jithin , Thanks for your quick follow-up . Replacement has been done. However we have some link without management . Need help at SDH010 for troubleshooting From: Jithin J Singh > Sent: Monday, May 4, 2020 4:03 PM To: Frantz Michel Mondesir >; Eddy Jean-Baptiste >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hi All, Please be informed that the LIC board has been replaced at SDH011. Hello Eddy, Please check status of the affected services and let us know if further intervention is needed on this case. Thanks. BR/ Jithin Singh. From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 1:26 PM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Delivered to Arcie Abenuman From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 11:08 AM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ready to be collected From: Eddy Jean-Baptiste > Sent: Monday, May 4, 2020 10:56 AM To: Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Beatrice / WH Team , Kindly Deliver the below material to Talkpool Team Equipment: LIC-X-E10 Product Code: 24-L010-0/BOF Serial Number: J389B10552. From: Jean P. Francois > Sent: Monday, May 4, 2020 4:01 AM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, We have a card failure at SDH011 (LIC-X-E10); it needs to be replaced. BR Jean P. Francois From: Jithin J Singh > Sent: Monday, May 4, 2020 1:25 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, Teams are mobilized for checking the issues at SDH011 and SDH009 as requested. Please arrange access for both sites. The following teams are assigned: * SDH011 - Roldan Consul (+509 3701 0727). ETA is 2:15 AM. * SDH009 - Jean Kelly (+509 3791 5685). ETA 3:00 AM. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, May 4, 2020 1:02 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; Jithin J Singh >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: TenGig Micro wave link OBLEON-HILAIRE down All' Be informed that TenGig Micro wave link HILAIRE-OBBLEON is down . Contractor has been dispatched to check at SDH011 and SDH009 to check the issue. [cid:image001.png at 01D6264D.B0C9F0D0] We will keep you posted Regards, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Email-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 37827 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 11451 bytes Desc: image002.jpg URL: From jithin.j.singh at talkpool.com Sat May 9 21:31:59 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Sun, 10 May 2020 03:31:59 +0000 Subject: [Rantt] TenGig Micro wave link OBLEON-HILAIRE down In-Reply-To: References: Message-ID: Hello Weby, The same team will continue to provide on site assistance tomorrow as requested. BR/ Jithin Singh. From: Weby Julnot Sent: Saturday, May 9, 2020 10:51 PM To: Haiti Noc ; Jithin J Singh ; Eddy Jean-Baptiste ; Frantz Michel Mondesir ; Jean Philippe Francois ; Gerry Bolante ; Bernard Yacoub ; astrid.argana at tpmanagementsa.com; Nikhil Govind ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran ; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. ; Beatrice Desir Mogene Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Francois Boyer ; Jean Arleff Israel Chery ; Hai_Tech_O&M ; Hai_Tech_RFPO ; Jean Yvelt Marseille ; Hai_Tech_TX ; Hai_Tech_Transmission ; Hai_Warehouseteam Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Dorcely, we still have the same issue, we were working on it during the day Unfortunately technician on site didn't have a good connection on site to share with us some pictures we asked him, when receive them tonight, we will analyze for the next step. See below Test we performed on site today. - Hard Reset on the TCC board at SDH010 - Check if all physical connection are good - Ask field team to log locally on the node to check a) status of the links ( All links are working fine) b) Management configuration ( All configuration are present ) - Power cycle the Nodes ( Obleon & Hilaire) - Swap LIC board at SDH010--->SDH011 to a new one - Check if all physical connection are good from router side(Wait for pictures to confirm) Hello Jithin/Fenelon Send one team tomorrow morning to finish the troubleshooting. Weby JULNOT, Best Regards From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Saturday, May 9, 2020 6:54 PM To: Jithin J Singh >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy/jithin, Can we have an update about the troubleshooting at SDH010 to recover the supervision. It's very urgent to recover the supervision on both nodes SDH010 and SDH009 in order to monitor the nodes. NOC Team From: Jithin J Singh > Sent: Saturday, May 9, 2020 9:23 AM To: Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy, The field team is trying to reach the site again today. They were unable to reach the area yesterday due to political unrest situation prevailing in the region and people in the area blocked them form entering the place. We expect the team to arrive on site by 10:30 AM. BR/ Jithin Singh. From: Eddy Jean-Baptiste > Sent: Saturday, May 9, 2020 8:28 AM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean Philippe Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Jithin , Could you please help to push the guy to go on site ? I don't receive any call From: Jithin J Singh > Sent: Friday, May 8, 2020 12:12 PM To: Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy, Team has been dispatched to SDH010 again as requested. Gregory Milord (+509 3782 3536) is the technician in-charged. BR/ Jithin Singh. From: Eddy Jean-Baptiste > Sent: Friday, May 8, 2020 11:52 AM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Jithin , We still need someone at SDH010 to perform the job done , as last time the guys on site had some difficulties to finish the wor. Please we need to close this case today. From: Eddy Jean-Baptiste Sent: Monday, May 4, 2020 5:39 PM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ho Jithin , Thanks for your quick follow-up . Replacement has been done. However we have some link without management . Need help at SDH010 for troubleshooting From: Jithin J Singh > Sent: Monday, May 4, 2020 4:03 PM To: Frantz Michel Mondesir >; Eddy Jean-Baptiste >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hi All, Please be informed that the LIC board has been replaced at SDH011. Hello Eddy, Please check status of the affected services and let us know if further intervention is needed on this case. Thanks. BR/ Jithin Singh. From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 1:26 PM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Delivered to Arcie Abenuman From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 11:08 AM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ready to be collected From: Eddy Jean-Baptiste > Sent: Monday, May 4, 2020 10:56 AM To: Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Beatrice / WH Team , Kindly Deliver the below material to Talkpool Team Equipment: LIC-X-E10 Product Code: 24-L010-0/BOF Serial Number: J389B10552. From: Jean P. Francois > Sent: Monday, May 4, 2020 4:01 AM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, We have a card failure at SDH011 (LIC-X-E10); it needs to be replaced. BR Jean P. Francois From: Jithin J Singh > Sent: Monday, May 4, 2020 1:25 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, Teams are mobilized for checking the issues at SDH011 and SDH009 as requested. Please arrange access for both sites. The following teams are assigned: * SDH011 - Roldan Consul (+509 3701 0727). ETA is 2:15 AM. * SDH009 - Jean Kelly (+509 3791 5685). ETA 3:00 AM. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, May 4, 2020 1:02 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; Jithin J Singh >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: TenGig Micro wave link OBLEON-HILAIRE down All' Be informed that TenGig Micro wave link HILAIRE-OBBLEON is down . Contractor has been dispatched to check at SDH011 and SDH009 to check the issue. [cid:image001.png at 01D62659.2F4A1F60] We will keep you posted Regards, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Email-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 37827 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 11451 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 9 22:34:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 10 May 2020 04:34:28 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 12 5 11 7 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 4 1 0 13 ZTE 10 9 2 0 10 Huawei 12 12 11 1 12 Network 33 25 14 1 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 4 0 4 8 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 121:52:58 Power Generator failure (Indeterminate) Team has a car accident that delayed the HPU cage key to reach the region. New ETA: 8:00 PM INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 103:36:58 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 103:28:58 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 98:11:58 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 30:31:58 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/10/2020. Talkpool waiting the feedback from Digicel INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/8/2020 19:38 28:54:58 Power Generator failure (Head Cylinder Faulty) Head Cylinder reported Faulty, spare was collected and will be installed soon. INC373581 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 5/8/2020 19:38 28:54:58 Transmission Transmission (Indeterminate) Power team and Tx team are working on site. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 22:16:58 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:5 AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 15:35:58 Power Generator Failure (Engine broken) Talkpool break down genset, follow up is ongoing for the replacement. INC373912 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 12:09 12:23:58 Power Generator failure (Indeterminate) Access issue on site , follow up is ongoing with the site inspector INC373798 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:37 11:55:58 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 12:09 PM. ETR will be provided. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 11:52:58 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373920 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/9/2020 12:49 11:43:58 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 11:14:58 Transmission Transmission (Indeterminate) Tx team has been requested on site, TX team has been informed. ETA 11:00PM. INC373798 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 15:21 9:11:58 Dependent Affected by Fuel issue at the main site Affected by HAIGA116 INC373798 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 15:21 9:11:58 Dependent Affected by Fuel issue at the main site Affected by HAIGA116 INC373876 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/9/2020 16:20 8:12:58 Transmission Transmission (Indeterminate) No power issue on site , TX Team will reach site 10/5/2020 , ETA 6:00AM INC373885 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/9/2020 18:47 5:45:58 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/09/2020 ,8:35PM. ETR to be provide by them INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 4:52:58 Power Generator failure (Indeterminate) Site located in red zone , Team will reach the site 5/10/2020 , ETA 7:30AM INC373986 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/9/2020 20:36 3:56:58 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374009 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/9/2020 20:59 3:33:58 Power Power Failure (Solar System failure) Solar site. Site will be up with sunrise INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 3:08:58 Power Generator failure (Indeterminate) Team is working on the site INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 3:08:58 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 3:08:58 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 3:08:58 Dependent Affected by the power issue at the main site Affected by HDO367 INC373990 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/9/2020 21:25 3:07:58 Power Generator failure (Indeterminate) Team refuse to go on site at site due to unsafe area, They will reach the site 5/10/2020, ETA 7:00AM INC373995 HDO070 DELMAS_75_BRUTUS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/9/2020 22:08 2:24:58 Power Generator failure (Indeterminate) No access at night in the site due to private business , Team will reach the site 5/10/2020. ETA 7:00AM INC374103 HAIDN230 NAN_CHAMPS Nord Ericsson 3G C Talkpool 5/9/2020 22:16 2:16:58 Transmission Transmission (Indeterminate) Power team has been requested on site follow up is ongoing. INC374102 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 23:06 1:26:58 Power Generator failure (Indeterminate) Team is informed , ETA not yet available INC374102 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/9/2020 23:06 1:26:58 Dependent Affected by the power issue at the main site Attached to HDO614 INC374101 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 23:07 1:25:58 Power Generator failure (Indeterminate) No access at night in the site , Team will reach the site 5/10/2020. ETA 7:00AM INC374101 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 5/9/2020 23:07 1:25:58 Dependent Affected by the power issue at the main site Attached to HDO021 INC374013 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 23:11 1:21:58 Power Generator failure (Indeterminate) Team refuse to go on site at site due to unsafe area, They will reach the site 5/10/2020, ETA 7:00AM INC374019 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/9/2020 23:32 1:00:58 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374104 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/9/2020 23:48 0:44:58 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 9 22:42:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 10 May 2020 04:42:02 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3808:20:41 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 642:38:41 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 393:49:41 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/11/2020 INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 133:40:41 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. Next update to share when available INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 117:20:41 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part already collected. ETR wil be provided 5/10/2020. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 115:56:41 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 76:13:41 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 49:20:41 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 31:00:41 RBS RBS Fault (DXU failure) Faulty DXU, Spare part already collected. Next update will be shared 5/10/2020 at 03:00PM. INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 13:12:41 Power Power Failure (Indeterminate) Defective inverter need to be replaced. ETR to be provided INC373934 HDO398 DELATTE Ouest Ericsson 2G C Talkpool 5/9/2020 15:02 9:38:41 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 8:50:41 RBS RBS Fault (Indeterminate) Faulty RUS01B8. Spare part needed. Next update to share when available INC373993 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/9/2020 21:20 3:20:41 RBS RBS Fault (Indeterminate) Team is already dispatched, ETA 1:30PM. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 9 23:26:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 10 May 2020 05:26:14 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 19 4 11 8 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 7 1 0 19 ZTE 10 9 2 0 10 Huawei 13 13 11 1 13 Network 39 29 14 1 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 4 0 4 12 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 122:44:45 Power Generator failure (Indeterminate) Team has a car accident that delayed the HPU cage key to reach the region. New ETA: 8:00 PM INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 104:28:45 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 104:20:45 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 99:03:45 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 31:23:45 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/10/2020. Talkpool waiting the feedback from Digicel INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/8/2020 19:38 29:46:45 Power Generator failure (Head Cylinder Faulty) Head Cylinder reported Faulty, spare was collected and will be installed soon. INC373581 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 5/8/2020 19:38 29:46:45 Transmission Transmission (Indeterminate) Tx team will go back on site 5/10/2020, ETA to be provided. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 23:08:45 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:5 AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 16:27:45 Power Generator Failure (Engine broken) Talkpool break down genset, follow up is ongoing for the replacement. INC373912 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 12:09 13:15:45 Power Generator failure (Indeterminate) Access issue at night , Team will back on site 5/10/2020. ETA not yet available INC373798 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:37 12:47:45 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 12:09 PM. ETR will be provided. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 12:44:45 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373920 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/9/2020 12:49 12:35:45 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 12:06:45 Transmission Transmission (Indeterminate) Team cannot reach the site at night due Unsafe Area, team will reach site 5/10/2020 ETA 8:00AM. INC373798 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 15:21 10:03:45 Dependent Affected by Fuel issue at the main site Affected by HAIGA116 INC373798 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 15:21 10:03:45 Dependent Affected by Fuel issue at the main site Affected by HAIGA116 INC373876 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/9/2020 16:20 9:04:45 Transmission Transmission (Indeterminate) No power issue on site , TX Team will reach site 10/5/2020 , ETA 6:00AM INC373885 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/9/2020 18:47 6:37:45 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/09/2020 ,8:35PM. ETR to be provide by them INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 5:44:45 Power Generator failure (Indeterminate) Site located in red zone , Team will reach the site 5/10/2020 , ETA 7:30AM INC373986 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/9/2020 20:36 4:48:45 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374009 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/9/2020 20:59 4:25:45 Power Power Failure (Solar System failure) Solar site. Site will be up with sunrise INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 4:00:45 Power Generator failure (Indeterminate) Team is working on the site INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 4:00:45 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 4:00:45 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 4:00:45 Dependent Affected by the power issue at the main site Affected by HDO367 INC373990 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/9/2020 21:25 3:59:45 Power Generator failure (Indeterminate) Team refuse to go on site at site due to unsafe area, They will reach the site 5/10/2020, ETA 7:00AM INC373995 HDO070 DELMAS_75_BRUTUS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/9/2020 22:08 3:16:45 Power Generator failure (Indeterminate) No access at night in the site due to private House , Team will reach the site 5/10/2020. ETA 7:00AM INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Talkpool 5/9/2020 22:16 3:08:45 Transmission Transmission (Indeterminate) Power team has been requested, ETA 2:30PM. INC374102 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 23:06 2:18:45 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night , ETA 6:30AM INC374102 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/9/2020 23:06 2:18:45 Dependent Affected by the power issue at the main site Attached to HDO293 INC374101 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 23:07 2:17:45 Power Generator failure (Indeterminate) No access at night in the site , Team will reach the site 5/10/2020. ETA 7:00AM INC374101 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/9/2020 23:07 2:17:45 Dependent Affected by the power issue at the main site Attached to HDO021 INC374013 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 23:11 2:13:45 Power Generator failure (Indeterminate) Team refuse to go on site at site due to unsafe area, They will reach the site 5/10/2020, ETA 7:00AM INC374019 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/9/2020 23:32 1:52:45 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373943 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/9/2020 23:32 1:52:45 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374104 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/9/2020 23:48 1:36:45 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374106 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G A Talkpool 5/10/2020 0:23 1:01:45 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC374018 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G A Talkpool 5/10/2020 0:28 0:56:45 Power Power Failure (Indeterminate) Talkpool does not manage team to go back to the site. INC374018 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/10/2020 0:28 0:56:45 Dependent Affected by the power issue at the main site Affected by HDO343 INC374018 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/10/2020 0:28 0:56:45 Dependent Affected by the power issue at the main site Affected by HDO343 INC374018 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/10/2020 0:28 0:56:45 Dependent Affected by the power issue at the main site Affected by HDO343 INC374018 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/10/2020 0:28 0:56:45 Dependent Affected by the power issue at the main site Affected by HDO343 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 10 01:39:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 10 May 2020 07:39:37 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 18 7 16 19 60 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 7 1 0 34 ZTE 11 9 2 0 12 Huawei 12 12 10 1 14 Network 48 28 13 1 60 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 4 0 4 22 60 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 124:57:20 Power Generator failure (Indeterminate) Team has a car accident that delayed the HPU cage key to reach the region. New ETA: 8:00 PM INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 106:41:20 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 106:33:20 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 101:16:20 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 33:36:20 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/10/2020. Talkpool waiting the feedback from Digicel INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/8/2020 19:38 31:59:20 Power Generator failure (Head Cylinder Faulty) Head Cylinder reported Faulty, spare was collected and will be installed soon. INC373581 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 5/8/2020 19:38 31:59:20 Transmission Transmission (Indeterminate) Tx team will go back on site 5/10/2020, ETA to be provided. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 25:21:20 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:5 AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 18:40:20 Power Generator Failure (Engine broken) Talkpool break down genset, follow up is ongoing for the replacement. INC373912 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 12:09 15:28:20 Power Generator failure (Indeterminate) Access issue at night , Team will back on site 5/10/2020. ETA not yet available INC373798 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:37 15:00:20 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 12:09 PM. ETR will be provided. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 14:57:20 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373920 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/9/2020 12:49 14:48:20 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 14:19:20 Transmission Transmission (Indeterminate) Team cannot reach the site at night due Unsafe Area, team will reach site 5/10/2020 ETA 8:00AM. INC373798 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 15:21 12:16:20 Dependent Affected by Fuel issue at the main site Affected by HAIGA116 INC373798 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 15:21 12:16:20 Dependent Affected by Fuel issue at the main site Affected by HAIGA116 INC373876 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/9/2020 16:20 11:17:20 Transmission Transmission (Indeterminate) No power issue on site , TX Team will reach site 10/5/2020 , ETA 6:00AM INC373885 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/9/2020 18:47 8:50:20 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/09/2020 ,8:35PM. ETR to be provide by them INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 7:57:20 Power Generator failure (Indeterminate) Site located in red zone , Team will reach the site 5/10/2020 , ETA 7:30AM INC373986 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/9/2020 20:36 7:01:20 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374009 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/9/2020 20:59 6:38:20 Power Power Failure (Solar System failure) Solar site. Site will be up with sunrise INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 6:13:20 Power Generator failure (Radiator failure) Radiator damages. Follow up is ongoing. More update to be provided 12:00 PM INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 6:13:20 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 6:13:20 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 6:13:20 Dependent Affected by the power issue at the main site Affected by HDO367 INC373990 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/9/2020 21:25 6:12:20 Power Generator failure (Indeterminate) Team refuse to go on site at site due to unsafe area, They will reach the site 5/10/2020, ETA 7:00AM INC373995 HDO070 DELMAS_75_BRUTUS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/9/2020 22:08 5:29:20 Power Generator failure (Indeterminate) No access at night in the site due to private House , Team will reach the site 5/10/2020. ETA 7:00AM INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Talkpool 5/9/2020 22:16 5:21:20 RBS RBS(Software issue) Licence issue, follow up is ongoing with concerned team. INC373997 HAIDS212 SAINT_JEAN_DU_SUD Ouest ZTE 2G C Talkpool 5/9/2020 22:39 4:58:20 Power Generator failure (Indeterminate) Access issue. Inspector is informed. Follow up is ongoing INC374102 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 23:06 4:31:20 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night , ETA 6:30AM INC374102 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/9/2020 23:06 4:31:20 Dependent Affected by the power issue at the main site Attached to HDO293 INC374013 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 23:11 4:26:20 Power Generator failure (Indeterminate) Team refuse to go on site at site due to unsafe area, They will reach the site 5/10/2020, ETA 7:00AM INC374019 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/9/2020 23:32 4:05:20 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373943 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/9/2020 23:32 4:05:20 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374104 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/9/2020 23:48 3:49:20 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374106 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G A Talkpool 5/10/2020 0:23 3:14:20 Power Generator failure (Indeterminate) Access issue. Inspector is informed. Follow up is ongoing INC374018 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G A Talkpool 5/10/2020 0:28 3:09:20 Power Power Failure (Indeterminate) Talkpool does not manage team to go back to the site. INC374018 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/10/2020 0:28 3:09:20 Dependent Affected by the power issue at the main site Affected by HDO343 INC374018 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/10/2020 0:28 3:09:20 Dependent Affected by the power issue at the main site Affected by HDO343 INC374018 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/10/2020 0:28 3:09:20 Dependent Affected by the power issue at the main site Affected by HDO343 INC374018 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/10/2020 0:28 3:09:20 Dependent Affected by the power issue at the main site Affected by HDO343 INC374107 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 0:29 3:08:20 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night , ETA 6:30AM INC374108 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 5/10/2020 1:16 2:21:20 Power Power Failure (Indeterminate) Team is aware, ETA 5:00AM. INC374029 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/10/2020 1:32 2:05:20 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374030 HDC254 PUILBORO Artibonite Ericsson 2G D Talkpool 5/10/2020 2:00 1:37:20 Power Power Failure (Indeterminate) Team has been informed, ETA 4:30AM. INC374030 HDN226 PLAISANCE Nord Ericsson 2G C Talkpool 5/10/2020 2:00 1:37:20 Dependent Affected by the power issue at the main site Affected by HDC254 INC374030 HDN204 BEDORET Nord Ericsson 2G D Talkpool 5/10/2020 2:00 1:37:20 Dependent Affected by the power issue at the main site Affected by HDC254 INC374030 HDN309 BELIZAIRE Nord Ericsson 2G D Talkpool 5/10/2020 2:00 1:37:20 Dependent Affected by the power issue at the main site Affected by HDC254 INC374030 HDN275 PILBORO Nord Ericsson 2G D Talkpool 5/10/2020 2:00 1:37:20 Dependent Affected by the power issue at the main site Affected by HDC254 INC374030 HDC277 GADJUMO Artibonite Ericsson 2G D Talkpool 5/10/2020 2:00 1:37:20 Dependent Affected by the power issue at the main site Affected by HDC254 INC374030 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 5/10/2020 2:00 1:37:20 Dependent Affected by the power issue at the main site Affected by HDC254 INC374030 HDN281 CHAMPAGNE_PLAISANCE Nord Ericsson 2G D Talkpool 5/10/2020 2:00 1:37:20 Dependent Affected by the power issue at the main site Affected by HDC254 INC374030 HDN278 LETIRAULT Nord Ericsson 2G D Talkpool 5/10/2020 2:00 1:37:20 Dependent Affected by the power issue at the main site Affected by HDC254 INC374030 HDC253 ENNERY Artibonite Ericsson 3G C Talkpool 5/10/2020 2:00 1:37:20 Dependent Affected by the power issue at the main site Affected by HDC254 INC374110 HDS007 VANDAL Ouest Ericsson 2G C Talkpool 5/10/2020 2:20 1:17:20 Power Generator failure (Indeterminate) Team is informed. ETA 6:30 AM INC374110 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 5/10/2020 2:20 1:17:20 Dependent Affected by the power issue at the main site Affected by HDS007 INC374110 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 5/10/2020 2:20 1:17:20 Dependent Affected by the power issue at the main site Affected by HDS007 INC374113 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/10/2020 2:27 1:10:20 Power Generator failure (Indeterminate) Genset Portatif is out of fuel,Follow up is ongoing to add fuel on it INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 1:07:20 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374117 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 2:43 0:54:20 Power Generator failure (Indeterminate) Team is informed , ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 10 01:52:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 10 May 2020 07:52:33 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3811:31:48 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 645:49:48 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 397:00:48 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/11/2020 INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 136:51:48 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. Next update to share when available INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 120:31:48 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part already collected. ETR wil be provided 5/10/2020. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 119:07:48 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 79:24:48 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 52:31:48 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 34:11:48 RBS RBS Fault (DXU failure) Faulty DXU, Spare part already collected. Next update will be shared 5/10/2020 at 03:00PM. INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 16:23:48 Power Power Failure (Indeterminate) Defective inverter need to be replaced. ETR to be provided INC373934 HDO398 DELATTE Ouest Ericsson 2G C Talkpool 5/9/2020 15:02 12:49:48 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 12:01:48 RBS RBS Fault (Indeterminate) Faulty RUS01B8. Spare part needed. Next update to share when available. INC373993 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/9/2020 21:20 6:31:48 RBS RBS Fault (Indeterminate) Suspected car issue, team cannot reach the site. More update is expected from team. INC373893 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 5:36:48 RBS RBS Fault (Indeterminate) Faulty breaker 40A inside the RBS need to be replaced. Next update to share when available. INC374027 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/10/2020 0:50 3:01:48 RBS RBS Fault (Indeterminate) Sector R down. Tx team is informed. ETA 4:40 AM INC374030 COW032 ENNERY_COW Artibonite Ericsson 2G D Talkpool 5/10/2020 2:00 1:51:48 Dependent Affected by the power issue at the main site Affected by HDC254 Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 10 02:36:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 10 May 2020 08:36:12 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 20 9 15 16 60 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 8 1 0 29 ZTE 12 11 2 0 12 Huawei 19 19 16 0 19 Network 57 38 19 0 60 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 4 0 8 14 60 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 125:53:26 Power Generator failure (Indeterminate) Team has a car accident that delayed the HPU cage key to reach the region. New ETA: 8:00 PM INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 107:37:26 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 107:29:26 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 102:12:26 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 34:32:26 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/10/2020. Talkpool waiting the feedback from Digicel INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/8/2020 19:38 32:55:26 Power Generator failure (Head Cylinder Faulty) Head Cylinder reported Faulty, spare was collected and will be installed soon. INC373581 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 5/8/2020 19:38 32:55:26 Transmission Transmission (Indeterminate) Tx team will go back on site 5/10/2020, ETA to be provided. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 26:17:26 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:5 AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 19:36:26 Power Generator Failure (Engine broken) Talkpool break down genset, follow up is ongoing for the replacement. INC373912 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 12:09 16:24:26 Power Generator failure (Indeterminate) Access issue at night , Team will back on site 5/10/2020. ETA not yet available INC373798 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:37 15:56:26 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 12:09 PM. ETR will be provided. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 15:53:26 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373920 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/9/2020 12:49 15:44:26 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 15:15:26 Transmission Transmission (Indeterminate) Team cannot reach the site at night due Unsafe Area, team will reach site 5/10/2020 ETA 8:00AM. INC373798 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 15:21 13:12:26 Dependent Affected by Fuel issue at the main site Affected by HAIGA116 INC373798 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 15:21 13:12:26 Dependent Affected by Fuel issue at the main site Affected by HAIGA116 INC373869 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/9/2020 16:11 12:22:26 Power Generator failure (Indeterminate) AC alternator faulty. Follow up is ongoing INC373876 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/9/2020 16:20 12:13:26 Transmission Transmission (Indeterminate) No power issue on site , TX Team will reach site 10/5/2020 , ETA 6:00AM INC373885 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/9/2020 18:47 9:46:26 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/09/2020 ,8:35PM. ETR to be provide by them INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 8:53:26 Power Generator failure (Indeterminate) Site located in red zone , Team will reach the site 5/10/2020 , ETA 7:30AM INC373986 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/9/2020 20:36 7:57:26 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374009 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/9/2020 20:59 7:34:26 Power Power Failure (Solar System failure) Solar site. Site will be up with sunrise INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 7:09:26 Power Generator failure (Radiator failure) Radiator damages. Follow up is ongoing. More update to be provided 12:00 PM INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 7:09:26 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 7:09:26 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 7:09:26 Dependent Affected by the power issue at the main site Affected by HDO367 INC373990 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/9/2020 21:25 7:08:26 Power Generator failure (Indeterminate) Team refuse to go on site at site due to unsafe area, They will reach the site 5/10/2020, ETA 7:00AM INC373995 HDO070 DELMAS_75_BRUTUS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/9/2020 22:08 6:25:26 Power Generator failure (Indeterminate) No access at night in the site due to private House , Team will reach the site 5/10/2020. ETA 7:00AM INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Talkpool 5/9/2020 22:16 6:17:26 RBS RBS (Software issue) Licence issue, follow up is ongoing with concerned team. INC373997 HAIDS212 SAINT_JEAN_DU_SUD Ouest ZTE 2G+3G C Talkpool 5/9/2020 22:39 5:54:26 Power Generator failure (Indeterminate) Access issue. Inspector is informed. Follow up is ongoing INC374102 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 23:06 5:27:26 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night , ETA 6:30AM INC374102 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/9/2020 23:06 5:27:26 Dependent Affected by the power issue at the main site Attached to HDO293 INC374013 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 23:11 5:22:26 Power Generator failure (Indeterminate) Team refuse to go on site at site due to unsafe area, They will reach the site 5/10/2020, ETA 7:00AM INC374019 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/9/2020 23:32 5:01:26 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373943 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/9/2020 23:32 5:01:26 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374104 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/9/2020 23:48 4:45:26 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374106 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G A Talkpool 5/10/2020 0:23 4:10:26 Power Generator failure (Indeterminate) Access issue. Inspector is informed. Follow up is ongoing INC374018 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G A Talkpool 5/10/2020 0:28 4:05:26 Power Power Failure (Indeterminate) Team is on the way to go back to the site. New ETA 4:30AM. INC374018 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/10/2020 0:28 4:05:26 Dependent Affected by the power issue at the main site Affected by HDO343 INC374018 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/10/2020 0:28 4:05:26 Dependent Affected by the power issue at the main site Affected by HDO343 INC374018 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/10/2020 0:28 4:05:26 Dependent Affected by the power issue at the main site Affected by HDO343 INC374018 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/10/2020 0:28 4:05:26 Dependent Affected by the power issue at the main site Affected by HDO343 INC374107 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 0:29 4:04:26 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night , ETA 6:30AM INC374108 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 5/10/2020 1:16 3:17:26 Power Power Failure (Indeterminate) Team is aware, ETA 5:00AM. INC374029 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/10/2020 1:32 3:01:26 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374110 HDS007 VANDAL Ouest Ericsson 2G C Talkpool 5/10/2020 2:20 2:13:26 Power Generator failure (Indeterminate) Team is informed. ETA 6:30 AM INC374110 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 5/10/2020 2:20 2:13:26 Dependent Affected by the power issue at the main site Affected by HDS007 INC374110 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 5/10/2020 2:20 2:13:26 Dependent Affected by the power issue at the main site Affected by HDS007 INC374113 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 2:27 2:06:26 Power Generator failure (Indeterminate) Genset Portatif is out of fuel,Follow up is ongoing to add fuel on it INC374113 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 2:27 2:06:26 Dependent Affected by the power issue at the main site Attached to HDO299 INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 2:03:26 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374117 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 2:43 1:50:26 Power Generator failure (Indeterminate) Team is informed , ETA not yet available INC374035 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/10/2020 3:00 1:33:26 Power Power Failure (Indeterminate) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374125 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/10/2020 3:22 1:11:26 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374123 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/10/2020 3:32 1:01:26 Power Power Failure (Indeterminate) Team is aware, ETA not yet provided. INC374124 HAIDO289 RUE_AMAZONE_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 3:33 1:00:26 Transmission Transmission (Indeterminate) Affected by the Transmission issue on SDH025 INC374124 HDO075 DELMAS_48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 3:33 1:00:26 Transmission Transmission (Indeterminate) Affected by the Transmission issue on SDH025 INC374124 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 3:33 1:00:26 Transmission Transmission (Indeterminate) Affected by the Transmission issue on SDH025 INC374124 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/10/2020 3:33 1:00:26 Transmission Transmission (Indeterminate) Affected by the Transmission issue on SDH025 INC374126 HGA043 PRINCEAU_L 'AZILE Ouest Ericsson 2G+3G D Talkpool 5/10/2020 3:44 0:49:26 Power Generator failure (Indeterminate) Team is informed. ETA 6:18 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 10 04:34:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 10 May 2020 10:34:23 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3811:31:48 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 645:49:48 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 397:00:48 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/11/2020 INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 136:51:48 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. Next update to share when available INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 120:31:48 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part already collected. ETR wil be provided 5/10/2020. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 119:07:48 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 79:24:48 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 52:31:48 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 34:11:48 RBS RBS Fault (DXU failure) Faulty DXU, Spare part already collected. Next update will be shared 5/10/2020 at 03:00PM. INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 16:23:48 Power Power Failure (Indeterminate) Defective inverter need to be replaced. ETR to be provided INC373934 HDO398 DELATTE Ouest Ericsson 2G C Talkpool 5/9/2020 15:02 12:49:48 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 12:01:48 RBS RBS Fault (Indeterminate) Faulty RUS01B8. Spare part needed. Next update to share when available. INC373993 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/9/2020 21:20 6:31:48 RBS RBS Fault (Indeterminate) Suspected car issue, team cannot reach the site. More update is expected from team. INC373893 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 5:36:48 RBS RBS Fault (Indeterminate) Faulty breaker 40A inside the RBS need to be replaced. Next update to share when available. INC374027 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/10/2020 0:50 3:01:48 RBS RBS Fault (Indeterminate) Sector R down. Tx team is informed. ETA 4:40 AM INC374030 COW032 ENNERY_COW Artibonite Ericsson 2G D Talkpool 5/10/2020 2:00 1:51:48 Dependent Affected by the power issue at the main site Affected by HDC254 Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 10 05:07:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 10 May 2020 11:07:44 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 10th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 10th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 128:19:19 Power Generator failure (Indeterminate) Team has a car accident that delayed the HPU cage key to reach the region. New ETA: 8:00 PM INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 110:03:19 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 109:55:19 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 104:38:19 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 36:58:19 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/10/2020. Talkpool waiting the feedback from Digicel INC373581 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 5/8/2020 19:38 35:21:19 Transmission Transmission (Indeterminate) Tx team will go back on site 5/10/2020, ETA to be provided. INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/8/2020 19:38 35:21:19 Power Generator failure (Head Cylinder Faulty) Head Cylinder reported Faulty, spare was collected and will be installed soon. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 28:43:19 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:5 AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 22:02:19 Power Generator Failure (Engine broken) Talkpool break down genset, follow up is ongoing for the replacement. INC373912 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 12:09 18:50:19 Power Generator failure (Indeterminate) Team on site waiting for access INC373798 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:37 18:22:19 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 12:09 PM. ETR will be provided. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 18:19:19 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373920 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/9/2020 12:49 18:10:19 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 17:41:19 Transmission Transmission (Indeterminate) Team cannot reach the site at night due Unsafe Area, team will reach site 5/10/2020 ETA 8:00AM. INC373798 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 15:21 15:38:19 Dependent Affected by Fuel issue at the main site Affected by HAIGA116 INC373798 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 15:21 15:38:19 Dependent Affected by Fuel issue at the main site Affected by HAIGA116 INC373869 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/9/2020 16:11 14:48:19 Power Generator failure (Indeterminate) AC alternator faulty. Follow up is ongoing. More update to be provided 12:00 PM INC373876 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/9/2020 16:20 14:39:19 Transmission Transmission (Indeterminate) Team on site waiting for access INC373885 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/9/2020 18:47 12:12:19 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/09/2020 ,8:35PM. ETR to be provide by them INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 11:19:19 Power Generator failure (Indeterminate) Site located in red zone , Team will reach the site 5/10/2020 , ETA 7:30AM INC373986 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/9/2020 20:36 10:23:19 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374009 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/9/2020 20:59 10:00:19 Power Power Failure (Solar System failure) Solar site. Site will be up with sunrise INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 9:35:19 Power Generator failure (Radiator failure) Radiator damages. Follow up is ongoing. More update to be provided 12:00 PM INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 9:35:19 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 9:35:19 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 9:35:19 Dependent Affected by the power issue at the main site Affected by HDO367 INC373990 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/9/2020 21:25 9:34:19 Power Generator failure (Indeterminate) Team on site waiting for access INC373995 HDO070 DELMAS_75_BRUTUS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/9/2020 22:08 8:51:19 Power Generator failure (Indeterminate) No access at night in the site due to private House , Team will reach the site 5/10/2020. ETA 7:00AM INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Talkpool 5/9/2020 22:16 8:43:19 RBS RBS Fault (Software Issue) Licence issue, follow up is ongoing with concern team. INC373997 HAIDS212 SAINT_JEAN_DU_SUD Ouest ZTE 2G+3G C Talkpool 5/9/2020 22:39 8:20:19 Power Generator failure (Indeterminate) Access issue. Inspector is informed. Follow up is ongoing INC374013 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 23:11 7:48:19 Power Generator failure (Indeterminate) Team refuse to go on site at site due to unsafe area, They will reach the site 5/10/2020, ETA 7:00AM INC374019 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/9/2020 23:32 7:27:19 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373943 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/9/2020 23:32 7:27:19 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374104 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/9/2020 23:48 7:11:19 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374107 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 0:29 6:30:19 Power Generator failure (Indeterminate) ETA expired , new ETA 7:30AM INC374108 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 5/10/2020 1:16 5:43:19 Power Power Failure (Indeterminate) Team is still working on site. INC374029 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/10/2020 1:32 5:27:19 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374110 HDS007 VANDAL Ouest Ericsson 2G C Talkpool 5/10/2020 2:20 4:39:19 Power Generator failure (Indeterminate) ETA 6:30 AM expired. Update is exected from talkpool INC374110 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 5/10/2020 2:20 4:39:19 Dependent Affected by the power issue at the main site Affected by HDS007 INC374110 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 5/10/2020 2:20 4:39:19 Dependent Affected by the power issue at the main site Affected by HDS007 INC374113 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 2:27 4:32:19 Power Generator failure (Indeterminate) Genset Portatif is out of fuel,Follow up is on going to add fuel on it INC374113 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 2:27 4:32:19 Dependent Affected by the power issue at the main site Attached to HDO299 INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 4:29:19 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374117 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 2:43 4:16:19 Power Generator failure (Indeterminate) Team on site waiting for access INC374125 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/10/2020 3:22 3:37:19 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374125 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/10/2020 3:22 3:37:19 Dependent Affected by the power issue at the main site Affected by HDC360 INC374123 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/10/2020 3:32 3:27:19 Power Power Failure (Indeterminate) Team is aware, ETA 7:00AM. INC374126 HGA043 PRINCEAU_L 'AZILE Ouest Ericsson 2G+3G D Talkpool 5/10/2020 3:44 3:15:19 Power Generator failure (Indeterminate) Team is informed. ETA 7:12 AM INC374035 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/10/2020 4:24 2:35:19 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374111 HAIGA060 NAN_COTE_FER Ouest ZTE 2G+3G A Talkpool 5/10/2020 4:47 2:12:19 Power Generator failure (Indeterminate) Team is waiting for access INC374133 HDO422 MORNE MICHEL Ouest Ericsson 2G C Talkpool 5/10/2020 5:00 1:59:19 Power Generator failure (Indeterminate) Team is informed. ETA 7:15 AM INC374139 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/10/2020 5:36 1:23:19 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374016 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 5:50 1:09:19 Power Generator failure (Indeterminate) Team will reach the site , ETA 7:00AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3814:41:15 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 648:59:15 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 400:10:15 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/11/2020 INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 140:01:15 RBS RBS Fault (Indeterminate) Talkpool refuses to go on site due to unsafe area. Next update to share when available INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 123:41:15 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part already collected. ETR wil be provided 5/10/2020. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 122:17:15 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 82:34:15 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 55:41:15 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 37:21:15 RBS RBS Fault (DXU failure) Faulty DXU, Spare part already collected. Next update will be shared 5/10/2020 at 03:00PM. INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 19:33:15 Power Power Failure (Indeterminate) Defective inverter need to be replaced. ETR to be provided INC373934 HDO398 DELATTE Ouest Ericsson 2G C Talkpool 5/9/2020 15:02 15:59:15 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 15:11:15 RBS RBS Fault (Indeterminate) Faulty RUS01B8. Spare part needed. Next update to share when available. INC373993 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/9/2020 21:20 9:41:15 RBS RBS Fault (Indeterminate) Team could not reach site due car issue, ETA 7:15AM. INC373893 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 8:46:15 RBS RBS Fault (Indeterminate) Faulty breaker 40A inside the RBS need to be replaced. Next update to share when available. INC374027 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/10/2020 0:50 6:11:15 RBS RBS Fault (Indeterminate) Sector R down. Tx team is informed. ETA 7:13 AM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC371675 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/5/2020 8:49 5/9/2020 21:03 108:14:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added INC374106 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G A Talkpool 5/10/2020 0:23 5/10/2020 6:04 5:41:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution are expected from team INC373566 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M FUEL 5/8/2020 17:40 5/9/2020 19:35 25:55:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and Genset restarted INC373066 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/7/2020 22:31 5/9/2020 19:49 45:18:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate. Need to be justified Fueal added in portable genset. INC373894 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 5/9/2020 19:32 5/9/2020 20:10 0:38:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Site up with out any intervention. INC373977 HDC221 LASCAHOBAS_II Centre Ericsson 2G+3G C Talkpool 5/9/2020 19:16 5/9/2020 20:15 0:59:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure. OK 1 gallon of oil added & 1/2 gallon of water added. INC373976 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 5/9/2020 19:08 5/9/2020 20:03 0:55:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK EDH take off, Genset started manually. INC373987 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 5/9/2020 19:36 5/9/2020 22:50 3:14:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate. OK DUW was reset. INC374018 HDO343 LA_TREMBLAY_16 Ouest Ericsson 2G+3G A Talkpool 5/10/2020 0:28 5/10/2020 5:12 4:44:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC374018 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/10/2020 0:28 5/10/2020 5:12 4:44:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Back on air with the main site INC374018 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/10/2020 0:28 5/10/2020 5:12 4:44:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Back on air with the main site INC374018 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/10/2020 0:28 5/10/2020 5:12 4:44:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Back on air with the main site INC374018 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/10/2020 0:28 5/10/2020 5:12 4:44:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Back on air with the main site INC374030 HDC254 PUILBORO Artibonite Ericsson 2G D Talkpool 5/10/2020 2:00 5/10/2020 4:33 2:33:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK Genset2 started on site. INC374030 HDN226 PLAISANCE Nord Ericsson 2G C Talkpool 5/10/2020 2:00 5/10/2020 4:33 2:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC254 Cascaded Back on air with the main site INC374030 HDN204 BEDORET Nord Ericsson 2G D Talkpool 5/10/2020 2:00 5/10/2020 4:33 2:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC254 Cascaded Back on air with the main site INC374030 HDN309 BELIZAIRE Nord Ericsson 2G D Talkpool 5/10/2020 2:00 5/10/2020 4:33 2:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC254 Cascaded Back on air with the main site INC374030 HDN275 PILBORO Nord Ericsson 2G D Talkpool 5/10/2020 2:00 5/10/2020 4:33 2:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC254 Cascaded Back on air with the main site INC374030 HDC277 GADJUMO Artibonite Ericsson 2G D Talkpool 5/10/2020 2:00 5/10/2020 4:33 2:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC254 Cascaded Back on air with the main site INC374030 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 5/10/2020 2:00 5/10/2020 4:33 2:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC254 Cascaded Back on air with the main site INC374030 HDN281 CHAMPAGNE_PLAISANCE Nord Ericsson 2G D Talkpool 5/10/2020 2:00 5/10/2020 4:33 2:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC254 Cascaded Back on air with the main site INC374030 HDN278 LETIRAULT Nord Ericsson 2G D Talkpool 5/10/2020 2:00 5/10/2020 4:33 2:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC254 Cascaded Back on air with the main site INC374030 HDC253 ENNERY Artibonite Ericsson 3G C Talkpool 5/10/2020 2:00 5/10/2020 4:33 2:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC254 Cascaded Back on air with the main site INC374035 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/10/2020 3:00 5/10/2020 4:33 1:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC254 Cascaded Back on air with the main site INC374132 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/10/2020 5:08 5/10/2020 6:39 1:31:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. OK Site back up with commercial power INC374132 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 5:08 5/10/2020 6:39 1:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Back on air with the main site INC374132 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 5:08 5/10/2020 6:39 1:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Back on air with the main site INC374132 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 5:08 5/10/2020 6:39 1:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Back on air with the main site INC373948 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/9/2020 16:41 5/9/2020 19:31 2:50:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery faulty OK Start with battery of his car Reset alarm INC373882 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 18:10 5/9/2020 23:10 5:00:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery faulty OK Start with battery of his car Reset alarm INC374101 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 23:07 5/10/2020 1:10 2:03:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate OK RCA and resolution are expected from team INC374101 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/9/2020 23:07 5/10/2020 1:10 2:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO021 Cascaded Back in the air with the main site INC374102 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 23:06 5/10/2020 6:42 7:36:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate OK RCA and resolution are expected from team INC374102 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/9/2020 23:06 5/10/2020 6:42 7:36:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HD0293 Cascaded Back in the air with the main site INC374045 HAIDO289 RUE_AMAZONE_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 3:33 5/10/2020 6:42 3:09:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Aff by TX issue at SDH025 OK Recovered with issue fixed at the main site. INC374045 HDO075 DELMAS_48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 3:33 5/10/2020 6:42 3:09:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Aff by TX issue at SDH025 OK Recovered with issue fixed at the main site. INC374045 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 3:33 5/10/2020 6:42 3:09:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Aff by TX issue at SDH025 OK Recovered with issue fixed at the main site. INC374045 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/10/2020 3:33 5/10/2020 6:42 3:09:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Aff by TX issue at SDH025 OK Recovered with issue fixed at the main site. Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC374030 COW032 ENNERY_COW Artibonite Ericsson 2G D Talkpool 5/10/2020 2:00 5/10/2020 4:33 2:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC254 Cascaded Back on air with the main site INC373862 HDC245 ENNERY_COW Artibonite Ericsson 2G C Talkpool 5/9/2020 15:36 5/9/2020 19:15 3:39:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate. OK Power reset applied on RUS and site has been reloaded. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 10 06:44:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 10 May 2020 12:44:05 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 12 6 10 17 45 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 5 1 0 23 ZTE 9 8 1 0 9 Huawei 13 13 11 2 13 Network 43 26 13 2 45 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 5 0 3 11 45 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 5/4/2020 22:40 129:35:29 Power Generator failure (Fuel issue) Fuel Team is informed since 5/09/2020 ,8:52PM. Fuel team requested a sensor calibration before the refueling INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 111:35:51 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 111:11:29 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 106:10:51 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 38:14:29 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/10/2020. Talkpool waiting the feedback from Digicel INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/8/2020 19:38 36:53:51 Power Generator failure (Head Cylinder Faulty) Head Cylinder reported Faulty, spare was collected and will be installed soon. INC373581 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 5/8/2020 19:38 36:30:11 Transmission Transmission (Indeterminate) Tx team will go back on site 5/10/2020, ETA: 10:00AM INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 29:59:28 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:5 AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 23:34:51 Power Generator Failure (Engine broken) Talkpool break down genset, follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 19:34:47 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373920 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/9/2020 12:49 19:25:39 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 18:50:14 Transmission Transmission (Indeterminate) Team cannot reach the site at night due Unsafe Area, team will reach site 5/10/2020 ETA 9:00AM. INC373869 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/9/2020 16:11 16:04:29 Power Generator failure (Indeterminate) AC alternator faulty. Follow up is ongoing. More update to be provided 12:00 PM INC373885 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/9/2020 18:47 13:44:51 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/09/2020 ,8:35PM. ETR to be provide by them INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 12:51:51 Power Generator failure (Indeterminate) Site located in red zone. Team will reach the site 5/10/2020. ETA 7:30AM (Expired). Feedback is expected from team within 30mn (9h00 AM) INC373986 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/9/2020 20:36 11:32:15 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374009 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/9/2020 20:59 11:15:43 Power Power Failure (Solar System failure) Solar site. Site will be up with sunrise INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 10:51:26 Power Generator failure (Radiator failure) Radiator damages. Follow up is ongoing. More update to be provided 12:00 PM INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 10:51:26 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 10:51:26 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 10:51:26 Dependent Affected by the power issue at the main site Affected by HDO367 INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Talkpool 5/9/2020 22:16 9:52:15 RBS RBS Fault (Software Issue) Licence issue, follow up is ongoing with concern team. INC373997 HAIDS212 SAINT_JEAN_DU_SUD Ouest ZTE 2G+3G C Talkpool 5/9/2020 22:39 9:36:08 Power Generator failure (Indeterminate) Access issue. Inspector is informed. Follow up is ongoing INC373886 HDO615 CARRADEUX46_IMPASSEMIDORT_COW Port-au-Prince Huawei 2G+3G+LTE B O&M fuel 5/9/2020 23:22 9:09:51 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/10/2020, 12:28 AM. ETR to be provide by them INC373943 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/9/2020 23:32 8:36:16 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374019 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/9/2020 23:32 8:36:15 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374104 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/9/2020 23:48 8:20:15 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374108 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 5/10/2020 1:16 6:52:15 Power Power Failure (Indeterminate) Team is still working on site INC374029 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/10/2020 1:32 6:36:15 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374113 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/10/2020 2:27 6:04:51 Power Generator failure (Indeterminate) Genset portative is out of fuel. Follow up is ongoing to add fuel on it. ETR not yet available INC374113 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 2:27 6:04:51 Dependent Affected by the power issue at the main site Attached to HDO299 INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 5:38:15 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374125 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/10/2020 3:22 4:46:15 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374125 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/10/2020 3:22 4:46:15 Dependent Affected by the power issue at the main site Affected by HDC360 INC374123 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/10/2020 3:32 4:36:15 Power Power Failure (Indeterminate) Team has been dispatch, ETA: 8:30AM INC374126 HGA043 PRINCEAU_L 'AZILE Ouest Ericsson 2G+3G D O&M FUEL 5/10/2020 3:44 4:31:28 Fuel Generator failure (Fuel issue) Fuel team is informed since /9/2020 at 7:10 PM. ETR will be provided. INC374035 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/10/2020 4:24 3:44:15 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374111 HAIGA060 NAN_COTE_FER Ouest ZTE 2G+3G A Talkpool 5/10/2020 4:47 3:28:08 Power Generator failure (Indeterminate) Team is informed, ETA 10:00AM INC374139 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/10/2020 5:36 2:32:15 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374144 HAIGA121 LEON Ouest ZTE 2G+3G C Talkpool 5/10/2020 6:14 2:01:08 Power Generator failure (Indeterminate) Team is informed, ETA 10:00AM INC373885 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/10/2020 7:38 0:53:51 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO541 INC373885 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M fuel 5/10/2020 7:38 0:53:51 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO541 INC373885 HDO163 BOIS CARADEUX Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/10/2020 7:38 0:53:51 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO541 INC373885 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/10/2020 7:38 0:53:51 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO541 INC373885 HDO117 SILOT Port-au-Prince Huawei 2G+3G+LTE B O&M fuel 5/10/2020 7:38 0:53:51 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO541 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 10 07:34:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 10 May 2020 13:34:39 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3817:07:51 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 651:25:51 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 402:36:51 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/11/2020 INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 142:27:51 RBS RBS Fault (Indeterminate) TX team is informed, ETA:10:00AM INC371727 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/5/2020 3:20 126:07:51 RBS RBS Fault (DUG Failure) Faulty DUG. Spare part already collected. ETR will be provided 5/10/2020 at 10:00AM INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 124:43:51 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 85:00:51 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 58:07:51 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 39:47:51 RBS RBS Fault (DXU failure) Faulty DXU, Spare part already collected. Next update will be shared 5/10/2020 at 03:00PM. INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 21:59:51 Power Power Failure (Indeterminate) Defective inverter need to be replaced. ETR to be provided INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 17:37:51 RBS RBS Fault (Indeterminate) Faulty RUS01B8. Spare part needed. Next update to share when available. INC373893 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 11:12:51 RBS RBS Fault (Indeterminate) Faulty breaker 40A inside the RBS need to be replaced. Next update to share when available. INC374027 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/10/2020 0:50 8:37:51 RBS RBS Fault (Indeterminate) Sector R down. TX team is informed. ETA expired, new ETA is expected. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 10 07:37:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 10 May 2020 13:37:16 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374159 HDO097 FORT_NATIONAL Port-au-Prince Huawei B Talkpool 5/10/2020 9:08 0:27:19 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10h35 AM INC374056 HDO058 Corvilette_Thomassin48 Ouest Huawei A Talkpool 5/10/2020 9:12 0:23:19 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 10 07:46:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 10 May 2020 13:46:21 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 12 6 10 10 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 5 1 0 16 ZTE 8 8 1 0 8 Huawei 14 14 12 2 14 Network 36 27 14 2 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 6 0 2 9 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C O&M FUEL 5/4/2020 22:40 131:05:10 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/09/2020 ,8:52PM. Fuel team requested a sensor calibration before the refueling INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 112:49:10 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 112:41:10 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 107:24:10 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 39:44:10 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/10/2020. Talkpool waiting the feedback from Digicel INC373581 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 5/8/2020 19:38 38:07:10 Transmission Transmission (Indeterminate) Both teams are awaiting on site.ETA: 10:00AM INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/8/2020 19:38 38:07:10 Power Generator failure (Head Cylinder Faulty) Head Cylinder reported Faulty, spare was collected and will be installed soon. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 31:29:10 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 24:48:10 Power Generator Failure (Engine broken) Talkpool break down genset, follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 21:05:10 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 20:27:10 Power Power Failure (Indeterminate) Power team is informed, ETA: 10:00AM INC373869 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/9/2020 16:11 17:34:10 Power Generator failure (Indeterminate) AC alternator faulty. Follow up is ongoing. More update to be provided 12:00 PM INC373885 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M fuel 5/9/2020 18:47 14:58:10 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/09/2020, 8:35PM. ETR to be provide by them INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 14:05:10 Power Generator failure (Indeterminate) Site located in red zone. Team will reach the site 5/10/2020. ETA 9:50AM INC373986 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/9/2020 20:36 13:09:10 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 12:21:10 Power Generator failure (Radiator failure) Radiator damages. Follow up is ongoing. More update to be provided 12:00 PM INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 12:21:10 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 12:21:10 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 12:21:10 Dependent Affected by the power issue at the main site Affected by HDO367 INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Talkpool 5/9/2020 22:16 11:29:10 RBS RBS Fault (Software Issue) Licence issue, follow up is ongoing with concern team. INC373997 HAIDS212 SAINT_JEAN_DU_SUD Ouest ZTE 2G+3G C Talkpool 5/9/2020 22:39 11:06:10 Power Generator failure (Indeterminate) Access issue. Inspector is informed. Follow up is ongoing INC373886 HDO615 CARRADEUX46_IMPASSEMIDORT_COW Port-au-Prince Huawei 2G+3G+LTE B O&M fuel 5/9/2020 23:22 10:23:10 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/10/2020, 12:28 AM. ETR to be provide by them INC373943 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/9/2020 23:32 10:13:10 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374019 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/9/2020 23:32 10:13:10 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374113 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/10/2020 2:27 7:18:10 Power Generator failure (Indeterminate) Genset Portative is out of fuel. Follow up is ongoing to add fuel on it. ETA: 9h50 AM INC374113 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 2:27 7:18:10 Dependent Affected by the power issue at the main site Attached to HDO299 INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 7:15:10 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374125 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/10/2020 3:22 6:23:10 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC374123 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/10/2020 3:32 6:13:10 Power Power Failure (Indeterminate) Team is working on site INC374126 HGA043 PRINCEAU_L 'AZILE Ouest Ericsson 2G+3G D O&M FUEL 5/10/2020 3:44 6:01:10 Fuel Generator failure (Fuel issue) Fuel team is informed since /9/2020 at 7:10 PM. ETR will be provided. INC374111 HAIGA060 NAN_COTE_FER Ouest ZTE 2G+3G A Talkpool 5/10/2020 4:47 4:58:10 Power Generator failure (Indeterminate) Team is informed, ETA 10:00AM INC374144 HAIGA121 LEON Ouest ZTE 2G+3G C Talkpool 5/10/2020 6:14 3:31:10 Power Generator failure (Indeterminate) Team is informed, ETA 10:00AM INC374157 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 7:38 2:07:10 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO117 INC374157 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/10/2020 7:38 2:07:10 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO117 INC374157 HDO163 BOIS CARADEUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 7:38 2:07:10 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO117 INC374157 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 7:38 2:07:10 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO117 INC374157 HDO117 SILOT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 7:38 2:07:10 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10h20 AM INC374153 HAIDO131 MEYOTTE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/10/2020 8:43 1:02:10 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10h30 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 10 09:26:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 10 May 2020 15:26:10 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 7 5 11 9 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 5 1 0 14 ZTE 11 9 2 0 11 Huawei 7 7 6 0 7 Network 30 21 9 0 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 5 0 3 6 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C O&M FUEL 5/4/2020 22:40 132:43:13 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/09/2020 ,8:52PM. Fuel team requested a sensor calibration before the refueling INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 114:27:13 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 114:19:13 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 109:02:13 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 41:22:13 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/10/2020. Talkpool waiting the feedback from Digicel INC373581 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 5/8/2020 19:38 39:45:13 Transmission Transmission (Indeterminate) TX team will go back on site 5/10/2020, ETA: 10:00AM is expired, New update is expected from TX team INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/8/2020 19:38 39:45:13 Power Generator failure (Head Cylinder Faulty) Head Cylinder reported Faulty. Spare was collected and will be installed soon. ETR not yet available INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 33:07:13 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 26:26:13 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 22:43:13 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 22:05:13 Transmission Transmission (Indeterminate) NPU Faulty, Team getting the spare in Mirebalais area, New ETA: 11:30AM INC373869 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/9/2020 16:11 19:12:13 Power Generator failure (Indeterminate) AC alternator faulty. Follow up is ongoing. More update to be provided 12:00 PM INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 15:43:13 Power Generator failure (Indeterminate) Site located in red zone. Team is close to the site, they are standing by to wait to see the situation the area before entering. INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 13:59:13 Power Generator failure (Radiator failure) Radiator damages. Follow up is ongoing. More update to be provided 12:00 PM INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 13:59:13 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 13:59:13 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 13:59:13 Dependent Affected by the power issue at the main site Affected by HDO367 INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 13:07:13 RBS RBS Fault (Software Issue) License issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC373997 HAIDS212 SAINT_JEAN_DU_SUD Ouest ZTE 2G+3G C Talkpool 5/9/2020 22:39 12:44:13 Power Generator failure (Indeterminate) Team is working on site. INC373886 HDO615 CARRADEUX46_IMPASSEMIDORT_COW Port-au-Prince Huawei 2G+3G+LTE B O&M fuel 5/9/2020 23:22 12:01:13 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/10/2020, 12:28 AM. ETR to be provide by them INC374019 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/9/2020 23:32 11:51:13 Power Power Failure (Solar System failure) Solar site, Remain down after the sunrise, Power team has been dispatch, ETA to be provided INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 8:53:13 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374125 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/10/2020 3:22 8:01:13 Power Power Failure (Solar System failure) Solar site, Remain down after the sunrise, Power team has been dispatch, ETA to be provided INC374126 HGA043 PRINCEAU_L 'AZILE Ouest Ericsson 2G+3G D O&M FUEL 5/10/2020 3:44 7:39:13 Fuel Generator failure (Fuel issue) Fuel team is informed since /9/2020 at 7:10 PM. ETR will be provided. INC374111 HAIGA060 NAN_COTE_FER Ouest ZTE 2G+3G A Talkpool 5/10/2020 4:47 6:36:13 Power Generator failure (Indeterminate) Team is working on site. INC374144 HAIGA121 LEON Ouest ZTE 2G+3G C Talkpool 5/10/2020 6:14 5:09:13 Power Generator failure (Indeterminate) Team is on site, waiting for access. INC374157 HDO117 SILOT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 7:38 3:45:13 Power Power Failure (Indeterminate) Team is on the site for corrective INC374062 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/10/2020 9:32 1:51:13 Power Power Failure (Indeterminate) Team is on the site for corrective INC374064 HDS366 JERICO Ouest Ericsson 2G D Talkpool 5/10/2020 10:20 1:03:13 Power Generator failure (Indeterminate) Team is informed, ETA 12:30PM INC373997 HAIDS194 MARTIN Ouest ZTE 2G D Talkpool 5/10/2020 10:38 0:45:13 Dependent Affected by the power issue at the main site Affected by HDS212 INC373997 HAIDS195 BOYER Ouest ZTE 2G C Talkpool 5/10/2020 10:38 0:45:13 Dependent Affected by the power issue at the main site Affected by HDS212 INC374176 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/10/2020 10:40 0:43:13 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 10 10:28:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 10 May 2020 16:28:20 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3820:04:34 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 145:24:34 RBS RBS Fault (Indeterminate) TX team is working on site INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 61:04:34 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 42:44:34 RBS RBS Fault (DXU failure) Faulty DXU, Spare part already collected. Next update will be shared 5/10/2020 at 03:00PM. INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 24:56:34 Power Power Failure (Indeterminate) Defective inverter need to be replaced. ETR to be provided INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 20:34:34 RBS RBS Fault (Indeterminate) Faulty RUS01B8. Spare part needed. Next update to share when available. INC373893 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 14:09:34 RBS RBS Fault (Indeterminate) Faulty breaker 40A inside the RBS need to be replaced. Next update to share when available. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 654:22:34 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 405:33:34 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/11/2020 INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 127:40:34 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 87:57:34 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 10 10:29:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 10 May 2020 16:29:40 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC374056 HDO058 Corvilette_Thomassin48 Ouest Huawei A Talkpool 5/10/2020 9:12 3:12:34 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h30 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 10 12:18:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 10 May 2020 18:18:36 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 656:15:36 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 407:26:36 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/11/2020 INC371348 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/4/2020 11:00 147:17:36 RBS RBS Fault (Indeterminate) Tx team is still working on site INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 129:33:36 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 89:50:36 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 62:57:36 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 44:37:36 RBS RBS Fault (DXU failure) Faulty DXU, Spare part already collected. Next update will be shared 5/10/2020 at 03:00PM. INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 26:49:36 Power Power Failure (Indeterminate) Defective inverter need to be replaced. Next update is expected at 5:00PM INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 22:27:36 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373893 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 16:02:36 RBS RBS Fault (Indeterminate) Faulty breaker 40A inside the RBS need to be replaced. Next update to share when available. INC374084 HDC298 DROUET Artibonite Ericsson 3G D Talkpool 5/10/2020 12:20 1:57:36 RBS RBS Fault (Indeterminate) Tx team is informed, ETA: 4:25PM INC374199 HDC332 TI FOND Centre Ericsson 3G D Talkpool 5/10/2020 12:42 1:35:36 RBS RBS Fault (Indeterminate) Tx team is informed, ETA: 4:25PM INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 1:25:36 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 10 12:21:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 10 May 2020 18:21:14 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 8 6 8 9 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 5 1 0 15 ZTE 6 6 2 0 6 Huawei 10 10 8 1 10 Network 29 21 11 1 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 4 0 2 5 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C O&M FUEL 5/4/2020 22:40 135:39:16 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/09/2020 ,8:52PM. Fuel team requested a sensor calibration before the refueling INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 117:23:16 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 117:15:16 Dependent Affected by the power issue at the main site Affected by HGA107 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 111:58:16 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 44:18:16 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/10/2020. Talkpool waiting the feedback from Digicel INC373581 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 5/8/2020 19:38 42:41:16 Transmission Transmission (Indeterminate) TX team Is working on site. INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/8/2020 19:38 42:41:16 Power Generator failure (Head Cylinder Faulty) Head Cylinder reported Faulty. Spare was collected and will be installed soon. ETR not yet available INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 36:03:16 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 29:22:16 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 25:39:16 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 25:01:16 Power Power Failure (Indeterminate) After TX intervention, Power team is requested, new ETA: 2:45PM INC373869 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/9/2020 16:11 22:08:16 Power Generator failure (Indeterminate) AC alternator faulty. Team is working on site. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 18:39:16 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 16:55:16 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 16:55:16 Power Generator failure (Radiator failure) Radiator damages. Follow up is ongoing by the ASCOT team. More update is expected from them. INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 16:55:16 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 16:55:16 Dependent Affected by the power issue at the main site Affected by HDO367 INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 16:03:16 RBS RBS Fault (Software Issue) License issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC373886 HDO615 CARRADEUX46_IMPASSEMIDORT_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/9/2020 23:22 14:57:16 Power Power Failure (Indeterminate) A rescue has been performed on the site but it remains down. Power team has been informed to check. ETA: 2h30 PM INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 11:49:16 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374126 HGA043 PRINCEAU_L 'AZILE Ouest Ericsson 2G+3G D O&M FUEL 5/10/2020 3:44 10:35:16 Fuel Generator failure (Fuel issue) Fuel team is informed since /9/2020 at 7:10 PM. ETR will be provided. INC374064 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 5/10/2020 10:20 3:59:16 Power Generator failure (Indeterminate) Team is working on site. INC374176 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/10/2020 10:40 3:39:16 Power Power Failure (Indeterminate) New HPU installed and acceptance not yet done. Concerned team will be informed for proper follow up. ETA: Not yet available INC374179 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/10/2020 10:55 3:24:16 Power Power Failure (Indeterminate) Team is on the site for corrective INC374179 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 10:55 3:24:16 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO299 INC374183 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 11:16 3:03:16 Power Power Failure (Indeterminate) Team is informed, ETA: 2:30 PM INC374184 HDN225 RAVINE_TROMPETTE Nord Ericsson 2G D Talkpool 5/10/2020 11:20 2:59:16 Power Power Failure (Indeterminate) Team is informed, ETA: 2:35 PM INC374185 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 11:44 2:35:16 Power Power Failure (Indeterminate) Power team is working on site INC374186 HDO530 LUMUMBA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 12:24 1:55:16 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 01h45 PM (ETA expired). New feedback expected from team within 30mn (2h30 PM) INC374204 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/10/2020 12:36 1:43:16 Power Power Failure (Indeterminate) Team is on the site for corrective INC374205 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 12:53 1:26:16 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 02h30 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 10 13:55:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 10 May 2020 19:55:40 +0000 Subject: [Rantt] link down(SDH025-SDH011 port S1 SFP2 ) In-Reply-To: References: Message-ID: Adding talkpool team From: Dadidson Sully On Behalf Of Haiti Noc Sent: Sunday, May 10, 2020 3:49 PM To: Weby Julnot ; Haiti Noc ; Jean Rosebert Dorcely ; Jean Arleff Israel Chery ; Francois Boyer ; Eddy Jean-Baptiste Cc: Hai_Tech_Transmission ; Shamir Stephane Supreme Subject: RE: link down(SDH025-SDH011 port S1 SFP2 ) Hello David, As spoken, please send a team to check the connection below and revert. INC374331/TAS235455 created. Regards, NOC Team From: Weby Julnot > Sent: Sunday, May 10, 2020 3:02 PM To: Haiti Noc >; Jean Rosebert Dorcely >; Jean Arleff Israel Chery >; Francois Boyer >; Eddy Jean-Baptiste > Cc: Hai_Tech_Transmission >; Shamir Stephane Supreme > Subject: link down(SDH025-SDH011 port S1 SFP2 ) Hello Noc, Please send one team to check connection below on site. Gi0/5/4 down down SDH025 Gi0/5/4 to IP20N ( 8+0) SDH025-SDH011 port S1 SFP2 Weby JULNOT, Best Regards ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. 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URL: From Haiti.Noc at digicelgroup.com Sun May 10 14:30:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 10 May 2020 20:30:30 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 15 7 6 12 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 7 1 0 23 ZTE 4 4 1 0 4 Huawei 13 13 11 1 13 Network 38 24 13 1 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 2 0 1 14 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 58:51:26 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 57:51:26 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 56:51:26 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 55:51:26 Power Generator failure (Radiator failure) Radiator damages. Follow up is ongoing by the ASCOT team. more update is expected from team. INC373869 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/9/2020 16:11 54:51:26 Power Generator failure (Indeterminate) The new AC alternator is faulty. follow up is ongoing. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 53:51:26 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 52:51:26 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 51:51:26 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/10/2020. Talkpool waiting the feedback from Digicel INC374327 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:30 48:51:26 Dependent Affected by the power issue at the main site Affected by HDN150 INC374327 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 15:12 47:51:26 Dependent Affected by the power issue at the main site Affected by HDN150 INC374327 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 15:12 46:51:26 Dependent Affected by the power issue at the main site Affected by HDN150 INC374327 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 15:12 45:51:26 Dependent Affected by the power issue at the main site Affected by HDN150 INC374327 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:12 44:51:26 Power Power Failure (Indeterminate) Power commercial down, No genset on site INC374324 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/10/2020 15:02 43:51:26 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/10/2020 15:02 42:51:26 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:02 41:51:26 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:02 40:51:26 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 5/10/2020 15:02 39:51:26 Power Power Failure (Indeterminate) Team is informed, ETA: 4:50PM INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 38:51:26 Dependent Affected by the power issue at the main site Affected by HDN114 INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 37:51:26 Power Power Failure (Indeterminate) Team is working on site. INC374226 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 5/10/2020 14:32 36:51:26 Dependent Affected by the power issue at the main site Affected by HDC311 INC374226 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 5/10/2020 14:32 35:51:26 Power Power Failure (Indeterminate) Team is informed, ETA: 5:00PM INC374183 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 11:16 34:51:26 Power Power Failure (Indeterminate) Team is working on site INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 33:51:26 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 32:51:26 RBS RBS Fault (Software Issue) License issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 31:51:26 Power Power Failure (Indeterminate) Team is working on site INC374236 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 15:19 30:51:26 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 04h45 PM INC374323 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/10/2020 14:49 29:51:26 Power Power Failure (Indeterminate) New HPU installed and acceptance not yet done. Concerned team will be informed for proper follow up. ETA: Not yet available INC374311 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 14:09 28:51:26 Power Power Failure (Indeterminate) Team is on the site for corrective INC374219 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 14:07 27:51:26 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed. ETA: cannot be provided INC374186 HDO530 LUMUMBA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 12:24 26:51:26 Power Power Failure (Indeterminate) Team is on the site for corrective INC374179 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 10:55 25:51:26 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO299 INC374179 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/10/2020 10:55 24:51:26 Power Power Failure (Indeterminate) Long troubleshooting ongoing. Team is still on the site for corrective INC374176 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/10/2020 10:40 23:51:26 Power Power Failure (Indeterminate) New HPU installed and acceptance not yet done. Concerned team will be informed for proper follow up. ETA: Not yet available INC373886 HDO615 CARRADEUX46_IMPASSEMIDORT_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/9/2020 23:22 22:51:26 Power Power Failure (Indeterminate) A rescue has been performed and power team was on the site and left without verification. They will return on the site. New ETA: Not available INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 21:51:26 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 20:51:26 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/8/2020 19:38 19:51:26 Power Generator failure (Head Cylinder Faulty) Head Cylinder reported Faulty. Spare was collected and will be installed soon. ETR not yet available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 18:51:26 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 17:51:26 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 10 14:35:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 10 May 2020 20:35:33 +0000 Subject: [Rantt] [EXTERNAL] Morne Brun HDO 051 is down due to microwave link issue In-Reply-To: <001501d62709$720c0e70$56242b50$@nu-tv.com> References: <001501d62709$720c0e70$56242b50$@nu-tv.com> Message-ID: Hello Jithin, As discussed, can you please send a team to check the NUTV micro wave link CANAPE-VERT(HDO608)-MORNE BRUN(HDO051) NOC Team From: Jean Rolph Poucely Sent: Sunday, May 10, 2020 4:28 PM To: Haiti Noc ; 'Jean Roody Mahyer Beauvoir' ; HAI_Tech_Noc ; Hai_Tech_Transmission ; Alok Kumar Mishra ; Mahesha Sannappa Shetty ; Jean Acciari ; Jean Arleff Israel Chery Cc: 'Technical Support' ; 'Yves-Hans Bijou' ; 'Patrice Turnier' Subject: [EXTERNAL] Morne Brun HDO 051 is down due to microwave link issue Hello all ; Be advised that we have Morne Brun down due to Microwave link issue please send someone. Br Jean Rolph POUCELY Headend Monitoring Jr Agent Tel: 36224797/48396912 Email:jpoucely at yahoo.fr From: Jean Rolph Poucely [mailto:jrpoucely at nu-tv.com] Sent: Sunday, May 10, 2020 3:42 PM To: 'Haiti Noc' >; 'Jean Roody Mahyer Beauvoir' >; 'HAI_Tech_Noc' >; 'Hai_Tech_Transmission' >; 'Alok Kumar Mishra' >; 'Mahesha Sannappa Shetty' >; 'Jean Acciari' >; 'Jean A. Chery' > Cc: 'Technical Support' >; 'Yves-Hans Bijou' >; 'Patrice Turnier' > Subject: Mico wave Link issue between HDC270-HDO051 (Canapevert- Morne Brun) Hello NOC, We inform you that the micro wave link between HDC270-HDO051 is bouncing could you please verify and Help us with that issue?? Br Jean Rolph POUCELY Headend Monitoring Jr Agent Tel: 36224797/48396912 Email:jpoucely at yahoo.fr ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Sun May 10 16:18:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 10 May 2020 22:18:42 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 659:56:09 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 411:07:09 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/11/2020 INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 133:14:09 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 93:31:09 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 66:56:28 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 48:36:28 RBS RBS Fault (DXU failure) Faulty DXU, Spare part already collected. Next update will be shared as soon as possibleform Tx team INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 30:48:27 Power Power Failure (Indeterminate) Defective inverter need to be replaced. Next update to share when available INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 26:26:28 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373893 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 20:01:28 RBS RBS Fault (Indeterminate) Faulty breaker 40A inside the RBS need to be replaced. Next update to share when available. INC374084 HDC298 DROUET Artibonite Ericsson 3G D Talkpool 5/10/2020 12:20 5:56:28 RBS RBS Fault (Indeterminate) Team is working on site INC374199 HDC332 TI FOND Centre Ericsson 3G D Talkpool 5/10/2020 12:42 5:34:28 Power Power Failure (Solar System failure) Solar Site, Sector expected to be up with sunrise, When Batteries are fully charged. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 5:06:09 RBS RBS Fault (Indeterminate) Team is working on site. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From jrpoucely at nu-tv.com Sun May 10 16:44:24 2020 From: jrpoucely at nu-tv.com (Jean Rolph Poucely) Date: Sun, 10 May 2020 18:44:24 -0400 Subject: [Rantt] [EXTERNAL] Morne Brun HDO 051 is down due to microwave link issue In-Reply-To: References: <001501d62709$720c0e70$56242b50$@nu-tv.com> Message-ID: <002501d6271c$8f53ce10$adfb6a30$@nu-tv.com> Hello NOC ; Be informed that NUTV is still down due to the Microwave link issue Have you got a team working on the situation?? Br Jean Rolph POUCELY Headend Monitoring Jr Agent Tel: 36224797/48396912 Email:jpoucely at yahoo.fr From: Jean Rosebert Dorcely [mailto:JeanRosebert.Dorcely at digicelgroup.com] On Behalf Of Haiti Noc Sent: Sunday, May 10, 2020 4:36 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) ; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; Gerry Bolante (Gerry.Bolante at talkpool.com) ; rantt at tpmanagementsa.com Cc: 'Technical Support' ; 'Yves-Hans Bijou' ; 'Patrice Turnier' ; Jean Rolph Poucely ; Haiti Noc ; 'Jean Roody Mahyer Beauvoir' ; HAI_Tech_Noc ; Hai_Tech_Transmission ; Alok Kumar Mishra ; Mahesha Sannappa Shetty ; Jean Acciari ; Jean Arleff Israel Chery ; Hai_Tech_Transmission Subject: RE: [EXTERNAL] Morne Brun HDO 051 is down due to microwave link issue Hello Jithin, As discussed, can you please send a team to check the NUTV micro wave link CANAPE-VERT(HDO608)-MORNE BRUN(HDO051) NOC Team From: Jean Rolph Poucely < jrpoucely at nu-tv.com> Sent: Sunday, May 10, 2020 4:28 PM To: Haiti Noc < Haiti.Noc at digicelgroup.com>; 'Jean Roody Mahyer Beauvoir' < rmabeauvoir at nu-tv.com>; HAI_Tech_Noc < HaitiNoc at digicelgroup.com>; Hai_Tech_Transmission < Hai_Tech_Transmission at digicelgroup.com>; Alok Kumar Mishra < Alok.Mishra at digicelgroup.com>; Mahesha Sannappa Shetty < Mahesha.Shetty at digicelgroup.com>; Jean Acciari < Jean.Acciari at digicelgroup.com>; Jean Arleff Israel Chery < JeanArleffIsrael.Chery at digicelgroup.com> Cc: 'Technical Support' < techsupport at nu-tv.com>; 'Yves-Hans Bijou' < yhbijou at nu-tv.com>; 'Patrice Turnier' < patriceturnier at nu-tv.com> Subject: [EXTERNAL] Morne Brun HDO 051 is down due to microwave link issue Hello all ; Be advised that we have Morne Brun down due to Microwave link issue please send someone. Br Jean Rolph POUCELY Headend Monitoring Jr Agent Tel: 36224797/48396912 Email:jpoucely at yahoo.fr From: Jean Rolph Poucely [ mailto:jrpoucely at nu-tv.com] Sent: Sunday, May 10, 2020 3:42 PM To: 'Haiti Noc' < Haiti.Noc at digicelgroup.com>; 'Jean Roody Mahyer Beauvoir' < rmabeauvoir at nu-tv.com>; 'HAI_Tech_Noc' < HaitiNoc at digicelgroup.com>; 'Hai_Tech_Transmission' < Hai_Tech_Transmission at digicelgroup.com>; 'Alok Kumar Mishra' < Alok.Mishra at digicelgroup.com>; 'Mahesha Sannappa Shetty' < Mahesha.Shetty at digicelgroup.com>; 'Jean Acciari' < Jean.Acciari at digicelgroup.com>; 'Jean A. Chery' < JeanArleffIsrael.Chery at digicelgroup.com> Cc: 'Technical Support' < techsupport at nu-tv.com>; 'Yves-Hans Bijou' < yhbijou at nu-tv.com>; 'Patrice Turnier' < patriceturnier at nu-tv.com> Subject: Mico wave Link issue between HDC270-HDO051 (Canapevert- Morne Brun) Hello NOC, We inform you that the micro wave link between HDC270-HDO051 is bouncing could you please verify and Help us with that issue?? Br Jean Rolph POUCELY Headend Monitoring Jr Agent Tel: 36224797/48396912 Email:jpoucely at yahoo.fr _____ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Sun May 10 17:22:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 10 May 2020 23:22:39 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 10th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 10th, 2020 till 7:00 PM. > Special issue ? No Special Issue during this shift > Planned Work ? No Planned Work during this shift > Products and Service ? No Product and Services during this shift > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 122:11:59 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 116:46:59 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 49:06:59 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/10/2020. Talkpool waiting the feedback from Digicel INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/8/2020 19:38 47:29:59 Power Generator failure (Head Cylinder Faulty) Head Cylinder reported Faulty. Team is on the site for replacement INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 40:51:59 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 34:10:59 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 30:27:59 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 29:49:59 Power Power Failure (Indeterminate) Both (TX and Power team) are working on site INC373869 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/9/2020 16:11 26:56:59 Power Generator failure (Indeterminate) The new AC alternator is faulty .follow up is ongoing. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 23:27:59 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 21:43:59 Power Generator failure (Radiator failure) Radiator damages. Follow up is ongoing by the ASCOT team. more update is expected from team. INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 21:43:59 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 21:43:59 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 21:43:59 Dependent Affected by the power issue at the main site Affected by HDO367 INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 20:51:59 RBS RBS Fault (Software Issue) License issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC373886 HDO615 CARRADEUX46_IMPASSEMIDORT_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/9/2020 23:22 19:45:59 Power Power Failure (Indeterminate) A rescue has been performed and power team was on the site and left without verification. Now, team is on site for corrective INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 16:37:59 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374176 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/10/2020 10:40 8:27:59 Power Power Failure (Indeterminate) New HPU installed and acceptance not yet done. Concerned team (Canez) has been informed for proper follow up. ETA: Not yet available INC374179 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 10:55 8:12:59 Power Power Failure (Indeterminate) Power and TX teams are on the site to continue the troubleshooting. INC374179 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 10:55 8:12:59 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO299 INC374186 HDO530 LUMUMBA Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/10/2020 12:24 6:43:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/10/2020 at 5h43 PM. Feedback is expected from them INC374219 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 14:07 5:00:59 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed. ETA: cannot be provided INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 4:31:59 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 4:31:59 Dependent Affected by the power issue at the main site Affected by HDN114 INC374324 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 5/10/2020 15:02 4:05:59 Power Power Failure (Indeterminate) Team is working on site INC374324 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:02 4:05:59 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:02 4:05:59 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/10/2020 15:02 4:05:59 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/10/2020 15:02 4:05:59 Dependent Affected by the power issue at the main site Affected by HDO343 INC374327 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:12 3:55:59 Power Power Failure (Indeterminate) Power commercial down, Site will be up with commercial power, No genset on site INC374327 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 15:12 3:55:59 Dependent Affected by the power issue at the main site Affected by HDN150 INC374327 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 15:12 3:55:59 Dependent Affected by the power issue at the main site Affected by HDN150 INC374327 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 15:12 3:55:59 Dependent Affected by the power issue at the main site Affected by HDN150 INC374327 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:30 3:37:59 Dependent Affected by the power issue at the main site Affected by HDN150 INC374346 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 2:43:59 Power Power Failure (Indeterminate) Team is working on site INC374346 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 2:43:59 Dependent Affected by the power issue at the main site Affected by HDN222 INC374270 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 5/10/2020 16:24 2:43:59 Dependent Affected by the power issue at the main site Affected by HDN113 INC374270 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 5/10/2020 16:24 2:43:59 Dependent Affected by the power issue at the main site Affected by HDN113 INC374270 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 5/10/2020 16:24 2:43:59 Dependent Affected by the power issue at the main site Affected by HDN113 INC374353 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 16:52 2:15:59 Power Power Failure (Indeterminate) Team is informed, ETA: 8:15PM INC374258 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 2:02:59 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/10/2020 at 06:50AM. ETR will be provided. INC374258 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 5/10/2020 17:05 2:02:59 Dependent Affected by the power issue at the main site Affected by HDS118 INC374258 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 5/10/2020 17:05 2:02:59 Dependent Affected by the power issue at the main site Affected by HDS118 INC374249 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 17:17 1:50:59 Power Power Failure (Indeterminate) The site is located in a business area. No intervention cannot be performed on Sunday. They will reach it 05/11/2020. ETA: Not yet available INC374270 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 5/10/2020 17:56 1:11:59 Power Power Failure (Indeterminate) Team is informed, ETA: 8:15PM INC374365 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/10/2020 17:56 1:11:59 Fuel Generator failure (Fuel issue) Back up genset is out of fuel, follow up is ongoing by TP INC374256 HDO184 COMPLEXE_LOUVERTURE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 18:19 0:48:59 Power Power Failure (Indeterminate) Team should be at the site as the ETA (6h30 PM) is expired. Feedback expected from them within 30mn (7h25 PM) INC374256 HDO565 PV-RTE DE KENSCOFF_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 18:19 0:48:59 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO184 INC374279 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 5/10/2020 18:22 0:45:59 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC374283 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 5/10/2020 18:32 0:35:59 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC374368 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 18:40 0:27:59 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC374368 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/10/2020 18:40 0:27:59 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO594 INC374284 HGA005 FOND_DES_NEGRES Sud Ericsson 2G A Talkpool 5/10/2020 18:44 0:23:59 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet provided. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 661:05:59 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 412:16:59 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/11/2020 INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 134:23:59 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 94:40:59 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 67:47:59 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 49:27:59 RBS RBS Fault (DXU failure) Faulty DXU, Spare part already collected. Next update will be shared as soon as possibleform Tx team INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 31:39:59 Power Power Failure (Indeterminate) Defective inverter need to be replaced. Next update to share when available INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 27:17:59 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373893 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 20:52:59 RBS RBS Fault (Indeterminate) Faulty breaker 40A inside the RBS need to be replaced. Next update to share when available. INC374084 HDC298 DROUET Artibonite Ericsson 3G D Talkpool 5/10/2020 12:20 6:47:59 RBS RBS Fault (Indeterminate) Team is working on site INC374199 HDC332 TI FOND Centre Ericsson 3G D Talkpool 5/10/2020 12:42 6:25:59 Power Power Failure (Solar System failure) Solar Site, Sector expected to be up with sunrise, When Batteries are fully charged. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 6:15:59 RBS RBS Fault (Indeterminate) Team is working on site. INC374279 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 5/10/2020 18:22 0:45:59 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC374282 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/10/2020 18:32 0:35:59 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC373876 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/9/2020 16:20 5/10/2020 7:43 15:23:00 4:00:00 Not Compliant RBS RBS (Controller board issue) Controller board failure Need to be justified The site is back in service after rebooting the controller board of ZTE cabinet INC373990 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/9/2020 21:25 5/10/2020 7:47 10:22:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker tripped and Fuel filter dirty Need to be justified The breaker reset, the fuel filter cleaned and the genset restarted INC373912 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 12:09 5/10/2020 8:15 20:06:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Underspeed alarm due to fuel issue Need to be justified Fuel team transferred fuel from main tank. Power team bleed the genset and restarted INC373995 HDO070 DELMAS_75_BRUTUS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/9/2020 22:08 5/10/2020 7:56 9:48:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to radiator dirty Need to be justified The radiator has been cleaned then 1 gallon of coolant added to solve the issue INC374013 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 23:11 5/10/2020 8:18 9:07:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) No alarm was displayed due to battery issue Need to be justified The genset has been started with another battery INC374107 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 0:29 5/10/2020 8:22 7:53:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) No alarm was displayed due to battery issue Need to be justified The genset has been started with another battery INC374117 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 2:43 5/10/2020 9:12 6:29:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) No alarm was displayed due to battery issue Need to be justified The genset has been started with another battery INC374016 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 5:50 5/10/2020 8:48 2:58:00 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed alarm due to fuel filter dirty OK The fuel filter has been cleaned then the genset restarted INC374113 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 2:27 5/10/2020 10:02 7:35:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Portative genset out of fuel Need to be justified Fuel has been added in the genset then restarted INC374113 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 2:27 5/10/2020 10:02 7:35:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO299 Cascaded The site is back in service once the issue solved at HDO299 INC374153 HAIDO131 MEYOTTE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/10/2020 8:43 5/10/2020 10:37 1:54:00 4:00:00 Compliant Power Generator failure (Speed sensor Failure) Speed sensor alarm OK The magnetic pickup has been well tightened then the genset restarted INC373885 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/9/2020 18:47 5/10/2020 10:45 15:58:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay A rescue has been performed to get the site back in service INC374157 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 7:38 5/10/2020 10:47 3:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Aff by HDO117 due to open ring as HDO541 was down OK The site is back in service and rerouted once HDO541 back in service INC374157 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 7:38 5/10/2020 10:47 3:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Aff by HDO117 due to open ring as HDO541 was down OK The site is back in service and rerouted once HDO541 back in service INC374157 HDO163 BOIS CARADEUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 7:38 5/10/2020 10:47 3:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Aff by HDO117 due to open ring as HDO541 was down OK The site is back in service and rerouted once HDO541 back in service INC374157 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 7:38 5/10/2020 10:47 3:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Aff by HDO117 due to open ring as HDO541 was down OK The site is back in service and rerouted once HDO541 back in service INC374157 HDO117 SILOT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 7:38 5/10/2020 11:24 3:46:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to fan broken OK The broken fan has been replaced then 1 gallon and half of coolant added INC374062 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/10/2020 9:32 5/10/2020 12:40 3:08:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator dirty OK 1 gallon of coolant added then genset restarted INC374204 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/10/2020 12:36 5/10/2020 14:42 2:06:00 4:00:00 Compliant Power Generator Failure (Under Frequency) Under frequency alarm due to low frequency OK The frequency has been adjusted then the genset restarted INC374205 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 12:53 5/10/2020 16:20 3:27:00 4:00:00 Compliant Power Generator failure (Battery Failure) Engine failed to start Need to be justified The genset has been started with another battery INC374236 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 15:19 5/10/2020 16:44 1:25:00 4:00:00 Compliant Power Generator failure (Battery Failure) Engine failed to start Need to be justified The genset has been started with another battery INC374311 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 14:09 5/10/2020 16:22 2:13:00 4:00:00 Compliant Power Generator failure (CPS issue) Alarm on the CPS battery OK The alarm has been reset then the genset restarted INC374323 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/10/2020 14:49 5/10/2020 18:17 3:28:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Feedback is expected from field team INC374104 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/9/2020 23:48 5/10/2020 9:48 10:00:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Indeterminate. Need to be justified Site back up with commercial power INC374108 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 5/10/2020 1:16 5/10/2020 9:48 8:32:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Alarm failed to start, battery under voltage Need to be justified Restarted with another battery INC374029 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/10/2020 1:32 5/10/2020 9:48 8:16:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site with the sunrise INC374125 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/10/2020 3:22 5/10/2020 9:48 6:26:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site with the sunrise INC374125 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/10/2020 3:22 5/10/2020 9:48 6:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC360 OK Up with the main site INC374035 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/10/2020 4:24 5/10/2020 9:48 5:24:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site with the sunrise INC374139 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/10/2020 5:36 5/10/2020 9:48 4:12:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site with the sunrise INC374123 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/10/2020 3:32 5/10/2020 9:48 6:16:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is up after TX intervention INC373943 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/9/2020 23:32 5/10/2020 9:48 10:16:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site with the sunrise INC373986 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/9/2020 20:36 5/11/2020 10:18 37:42:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site with the sunrise INC374019 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/9/2020 23:32 5/11/2020 13:14 37:42:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site with the sunrise INC374087 HDC302 LESTERE LARGUE Artibonite Ericsson 2G D Talkpool 5/10/2020 12:28 5/10/2020 13:30 1:02:00 4:00:00 Compliant Power Power Failure (Indeterminate) High temp, coolant insuffcient. OK 1 gal coolant added and restart with another battery INC374185 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 11:44 5/10/2020 13:30 1:46:00 4:00:00 Compliant Power Power Failure (Indeterminate) High temperature OK 1 gal coolant added and restart INC374184 HDN225 RAVINE_TROMPETTE Nord Ericsson 2G D Talkpool 5/10/2020 11:20 5/10/2020 15:54 4:34:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details is pending from talkpool side INC373581 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 5/8/2020 19:38 5/10/2020 15:54 44:16:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Faulty MMU OK faulty MMU replaced. INC374225 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 5/10/2020 14:20 5/10/2020 16:00 1:40:00 4:00:00 Compliant Power Power Failure (Indeterminate) High temp coolant insufficient. Need to be justified Low oil pressure rear front seal //1 g coolant 1/2 g oil added INC374335 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 5/10/2020 15:52 5/10/2020 17:00 1:08:00 4:00:00 Compliant Power Power Failure (Indeterminate) High temp, Flexible muffler faulty, Radiator dirty. OK Radiator cleaned, and genset restarted INC374226 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 5/10/2020 14:32 5/10/2020 17:35 3:03:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details is pending from talkpool side INC374226 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 5/10/2020 14:32 5/10/2020 17:35 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC311 Cascaded Back on air with the main site INC374337 HDC221 LASCAHOBAS_II Centre Ericsson 2G C Talkpool 5/10/2020 16:08 5/10/2020 18:00 1:52:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details is pending from talkpool side INC373798 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 15:21 5/10/2020 7:58 16:37:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel delivery delay Fuel added, the quantity is expected from team. INC373798 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 15:21 5/10/2020 7:58 16:37:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HGA115 Cascaded Back on air with the main site. INC373798 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:37 5/10/2020 7:58 19:21:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HGA115 Cascaded Back on air with the main site. INC374110 HDS007 VANDAL Ouest Ericsson 2G C Talkpool 5/10/2020 2:20 5/10/2020 11:34 9:14:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified emergency stop button pressed, power team reset the alarm and genset restarted INC374110 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 5/10/2020 2:20 5/10/2020 11:34 9:14:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS007 Cascaded Back on air with the main site. INC374110 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 5/10/2020 2:20 5/10/2020 11:34 9:14:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS007 Cascaded Back on air with the main site. INC373920 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/9/2020 12:49 5/10/2020 9:11 20:22:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel delivery delay 10 gallons of fuel added to the portable genset. INC373997 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 5/9/2020 22:39 5/10/2020 11:30 12:51:00 4:00:00 Not Compliant Power Generator Failure (Overloaded) Genset breaker tripped Need to be justified The breaker was reset INC374144 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 5/10/2020 6:14 5/10/2020 11:50 5:36:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker tripped Need to be justified Genset was running to 13 amperes INC374111 HAIGA060 NAN_COTE_FER Grande-Anse ZTE 2G+3G A Talkpool 5/10/2020 4:47 5/10/2020 12:15 7:28:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature Need to be justified high temp due of a head cylinder leak, head cylinder repaired and team added 1 1/2 gal coolant. INC374126 HGA043 PRINCEAU_L 'AZILE Ouest Ericsson 2G+3G D O&M FUEL 5/10/2020 3:44 5/10/2020 15:03 11:19:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel issue Fuel delivery delay A rescue has made. INC374064 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 5/10/2020 10:20 5/10/2020 14:58 4:38:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure Need to be justified low oil pressure, team added 1 gal oil. INC371497 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C O&M FUEL 5/4/2020 22:40 5/10/2020 16:20 137:40:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel issue Need to be justified Fuel added, the quantity is expected from team. INC371497 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 5/5/2020 17:04 5/10/2020 16:20 119:16:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HGA107 Cascaded Back on air with the main site. Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC373993 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/9/2020 21:20 5/10/2020 9:48 12:28:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Affected by HDC254 Cascaded Back on air with the main site INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 5/10/2020 15:00 3822:40:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Pending OK Clear RCA needs to be provided by TX team INC373934 HDO398 DELATTE Ouest Ericsson 2G C Talkpool 5/9/2020 15:02 5/10/2020 9:34 18:32:00 4:00:00 Not Compliant RBS Fault RBS Fault (Indeterminate) Indeterminate Need to be justified a jumper has been replaced. INC374027 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/10/2020 0:50 5/10/2020 9:58 9:08:00 4:00:00 Not Compliant RBS Fault RBS Fault (Indeterminate) Indeterminate Need to be justified Site up after reloaded by NOC INC374009 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/9/2020 20:59 5/10/2020 10:05 13:06:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site back on air with solar back up energy. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From jrpoucely at nu-tv.com Sun May 10 18:21:57 2020 From: jrpoucely at nu-tv.com (Jean Rolph Poucely) Date: Sun, 10 May 2020 20:21:57 -0400 Subject: [Rantt] Morne Brun HDO 051 is back on air Message-ID: <002c01d6272a$2ff05e80$8fd11b80$@nu-tv.com> Site is back on air Br Jean Rolph POUCELY Headend Monitoring Jr Agent Tel: 36224797/48396912 Email:jpoucely at yahoo.fr From: Jean Rolph Poucely [mailto:jrpoucely at nu-tv.com] Sent: Sunday, May 10, 2020 6:44 PM To: 'Haiti Noc' ; 'Jithin J Singh' ; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; Gerry.Bolante at talkpool.com; rantt at tpmanagementsa.com Cc: 'Technical Support' ; 'Yves-Hans Bijou' ; 'Patrice Turnier' ; 'Jean Roody Mahyer Beauvoir' ; 'HAI_Tech_Noc' ; 'Hai_Tech_Transmission' ; 'Alok Kumar Mishra' ; 'Mahesha Sannappa Shetty' ; 'Jean Acciari' ; 'Jean Arleff Israel Chery' ; 'Hai_Tech_Transmission' Subject: RE: [EXTERNAL] Morne Brun HDO 051 is down due to microwave link issue Hello NOC ; Be informed that NUTV is still down due to the Microwave link issue Have you got a team working on the situation?? Br Jean Rolph POUCELY Headend Monitoring Jr Agent Tel: 36224797/48396912 Email:jpoucely at yahoo.fr From: Jean Rosebert Dorcely [ mailto:JeanRosebert.Dorcely at digicelgroup.com] On Behalf Of Haiti Noc Sent: Sunday, May 10, 2020 4:36 PM To: Jithin J Singh ( jithin.j.singh at talkpool.com) < jithin.j.singh at talkpool.com>; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; Gerry Bolante < Gerry.Bolante at talkpool.com> ( Gerry.Bolante at talkpool.com) < Gerry.Bolante at talkpool.com>; rantt at tpmanagementsa.com Cc: 'Technical Support' < techsupport at nu-tv.com>; 'Yves-Hans Bijou' < yhbijou at nu-tv.com>; 'Patrice Turnier' < patriceturnier at nu-tv.com>; Jean Rolph Poucely < jrpoucely at nu-tv.com>; Haiti Noc < Haiti.Noc at digicelgroup.com>; 'Jean Roody Mahyer Beauvoir' < rmabeauvoir at nu-tv.com>; HAI_Tech_Noc < HaitiNoc at digicelgroup.com>; Hai_Tech_Transmission < Hai_Tech_Transmission at digicelgroup.com>; Alok Kumar Mishra < Alok.Mishra at digicelgroup.com>; Mahesha Sannappa Shetty < Mahesha.Shetty at digicelgroup.com>; Jean Acciari < Jean.Acciari at digicelgroup.com>; Jean Arleff Israel Chery < JeanArleffIsrael.Chery at digicelgroup.com>; Hai_Tech_Transmission < Hai_Tech_Transmission at digicelgroup.com> Subject: RE: [EXTERNAL] Morne Brun HDO 051 is down due to microwave link issue Hello Jithin, As discussed, can you please send a team to check the NUTV micro wave link CANAPE-VERT(HDO608)-MORNE BRUN(HDO051) NOC Team From: Jean Rolph Poucely < jrpoucely at nu-tv.com> Sent: Sunday, May 10, 2020 4:28 PM To: Haiti Noc < Haiti.Noc at digicelgroup.com>; 'Jean Roody Mahyer Beauvoir' < rmabeauvoir at nu-tv.com>; HAI_Tech_Noc < HaitiNoc at digicelgroup.com>; Hai_Tech_Transmission < Hai_Tech_Transmission at digicelgroup.com>; Alok Kumar Mishra < Alok.Mishra at digicelgroup.com>; Mahesha Sannappa Shetty < Mahesha.Shetty at digicelgroup.com>; Jean Acciari < Jean.Acciari at digicelgroup.com>; Jean Arleff Israel Chery < JeanArleffIsrael.Chery at digicelgroup.com> Cc: 'Technical Support' < techsupport at nu-tv.com>; 'Yves-Hans Bijou' < yhbijou at nu-tv.com>; 'Patrice Turnier' < patriceturnier at nu-tv.com> Subject: [EXTERNAL] Morne Brun HDO 051 is down due to microwave link issue Hello all ; Be advised that we have Morne Brun down due to Microwave link issue please send someone. Br Jean Rolph POUCELY Headend Monitoring Jr Agent Tel: 36224797/48396912 Email:jpoucely at yahoo.fr From: Jean Rolph Poucely [ mailto:jrpoucely at nu-tv.com] Sent: Sunday, May 10, 2020 3:42 PM To: 'Haiti Noc' < Haiti.Noc at digicelgroup.com>; 'Jean Roody Mahyer Beauvoir' < rmabeauvoir at nu-tv.com>; 'HAI_Tech_Noc' < HaitiNoc at digicelgroup.com>; 'Hai_Tech_Transmission' < Hai_Tech_Transmission at digicelgroup.com>; 'Alok Kumar Mishra' < Alok.Mishra at digicelgroup.com>; 'Mahesha Sannappa Shetty' < Mahesha.Shetty at digicelgroup.com>; 'Jean Acciari' < Jean.Acciari at digicelgroup.com>; 'Jean A. Chery' < JeanArleffIsrael.Chery at digicelgroup.com> Cc: 'Technical Support' < techsupport at nu-tv.com>; 'Yves-Hans Bijou' < yhbijou at nu-tv.com>; 'Patrice Turnier' < patriceturnier at nu-tv.com> Subject: Mico wave Link issue between HDC270-HDO051 (Canapevert- Morne Brun) Hello NOC, We inform you that the micro wave link between HDC270-HDO051 is bouncing could you please verify and Help us with that issue?? Br Jean Rolph POUCELY Headend Monitoring Jr Agent Tel: 36224797/48396912 Email:jpoucely at yahoo.fr _____ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Sun May 10 18:35:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 11 May 2020 00:35:08 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 17 12 4 14 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 12 1 0 30 ZTE 6 6 4 0 6 Huawei 11 11 10 1 11 Network 40 29 15 1 47 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 4 0 2 17 47 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 123:36:08 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 118:11:08 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 50:31:08 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/10/2020. Talkpool waiting the feedback from Digicel INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 42:16:08 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 35:35:08 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 31:52:08 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 31:14:08 Power Power Failure (Indeterminate) Both (TX and Power team) are are working on site INC373869 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 5/9/2020 16:11 28:21:08 Power Generator failure (Indeterminate) The new AC alternator is faulty .follow up is ongoing. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 24:52:08 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 23:08:08 Power Generator failure (Radiator failure) Radiator damages. Follow up is ongoing by the ASCOT team. more update is expected from team. INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 23:08:08 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 23:08:08 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 23:08:08 Dependent Affected by the power issue at the main site Affected by HDO367 INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 22:16:08 RBS RBS Fault (Software Issue) Licence issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 18:02:08 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374179 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/10/2020 10:55 9:37:08 Power Power Failure (Indeterminate) Power and TX teams are on the site to continue the troubleshooting. INC374179 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 10:55 9:37:08 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO299 INC374186 HDO530 LUMUMBA Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/10/2020 12:24 8:08:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/10/2020 at 5h43 PM. Follow-up is ongoing for a rescue; ETA 9:30 pm. INC374219 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 14:07 6:25:08 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed. ETA: cannot be provided INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 5:56:08 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 5:56:08 Dependent Affected by the power issue at the main site Affected by HDN114 INC374324 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 5/10/2020 15:02 5:30:08 Power Generator failure (Indeterminate) Engine starter issue , follow up is ongoing INC374324 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:02 5:30:08 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:02 5:30:08 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/10/2020 15:02 5:30:08 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/10/2020 15:02 5:30:08 Dependent Affected by the power issue at the main site Affected by HDO343 INC374239 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:30 5:02:08 Dependent Affected by the power issue at the main site Affected by HDN150 INC374346 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 4:08:08 Power Power Failure (Indeterminate) Team is working on site INC374346 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 4:08:08 Dependent Affected by the power issue at the main site Affected by HDN222 INC374258 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 3:27:08 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/10/2020 at 06:52AM. ETR will be provided. INC374258 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 3:27:08 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC374258 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 3:27:08 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC374249 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 17:17 3:15:08 Power Power Failure (Indeterminate) The site is located in a business area. No intervention cannot be performed on Sunday. They will reach it 05/11/2020. ETA: Not yet available INC374365 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/10/2020 17:56 2:36:08 Power Generator failure (Indeterminate) Back up genset is out of fuel, follow up is ongoing by TP INC374270 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 5/10/2020 17:56 2:36:08 Dependent Affected by the power issue at the main site Affected by HDN113 INC374270 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 5/10/2020 17:56 2:36:08 Dependent Affected by the power issue at the main site Affected by HDN113 INC374270 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 5/10/2020 17:56 2:36:08 Dependent Affected by the power issue at the main site Affected by HDN113 INC374270 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 5/10/2020 17:56 2:36:08 Power Power Failure (Indeterminate) Team is informed, ETA expired other feedback pending from TP team INC374256 HDO565 PV-RTE DE KENSCOFF_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 18:19 2:13:08 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO184 INC374282 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/10/2020 18:32 2:00:08 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC374283 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 5/10/2020 18:32 2:00:08 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC374293 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/10/2020 19:09 1:23:08 Power Power Failure (Solar System failure) Solar site , will be recovered with sunrise INC373893 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/10/2020 19:09 1:23:08 Power Power Failure (Indeterminate) According to TX team , issue is related to power , ETA 8:30 PM INC374378 HDN225 RAVINE_TROMPETTE Nord Ericsson 3G D Talkpool 5/10/2020 19:22 1:10:08 RBS RBS Fault (Indeterminate) Tx team is aware, ETA will shared INC374295 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 5/10/2020 19:35 0:57:08 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC374294 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 19:37 0:55:08 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 9:30 pm. INC374297 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 5/10/2020 19:52 0:40:08 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 10 19:23:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 11 May 2020 01:23:30 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 663:19:32 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 414:30:32 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/11/2020 INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 136:37:32 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 96:54:32 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 70:01:32 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 51:41:32 RBS RBS Fault (DXU failure) Faulty DXU, Spare part already collected. Next update will be shared as soon as possible form TX team INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 33:53:32 Power Power Failure (Indeterminate) Defective inverter need to be replaced. Next update to share when available INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 29:31:32 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373893 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 23:06:32 RBS RBS Fault (Indeterminate) Faulty breaker 40A inside the RBS need to be replaced. Next update to share when available. INC374084 HDC298 DROUET Artibonite Ericsson 3G D Talkpool 5/10/2020 12:20 9:01:32 RBS RBS Fault (Indeterminate) Team is working on site INC374199 HDC332 TI FOND Centre Ericsson 3G D Talkpool 5/10/2020 12:42 8:39:32 Power Power Failure (Solar System failure) Solar Site, Sector expected to be up with sunrise, When Batteries are fully charged. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 8:29:32 RBS RBS Fault (Indeterminate) Talkpool is not managed the team to reach the site. INC374384 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/10/2020 18:22 2:59:32 RBS RBS Fault (Indeterminate) Team is already informed and follow up is ongoing. ETA to be provided INC374279 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 5/10/2020 18:32 2:49:32 RBS Power Failure (Indeterminate) Team is already dispatched . ETA:10h30 PM INC374403 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 5/10/2020 20:31 0:50:32 Power Power Failure (Indeterminate) Team is already informed and follow up is ongoing. ETA to be provided INC374406 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 5/10/2020 20:48 0:33:32 RBS RBS Fault (Indeterminate) Team is already informed and follow up is ongoing. ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sun May 10 19:41:54 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Mon, 11 May 2020 01:41:54 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: Message-ID: NOC, Please double check the duration of outages. Kindly assign HDO111 and HDO069 to Canez, HPU is not hand over to Talkpool yet HDO367 will restore on portable genset ? ETA 6:30pm HDO299 ? Power team and Tx team will arrive in site by 5:30pm Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] ________________________________ From: Tp.imc.haiti on behalf of Haiti Noc Sent: Sunday, May 10, 2020 4:30:30 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com ; astrid.argana at tpmanagementsa.com ; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng ; Luigi Roy ; Hai_Tech_O&M ; Frantz Jean Baptiste ; Geoffrey Collins ; Jean Yvelt Marseille ; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 15 7 6 12 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 7 1 0 23 ZTE 4 4 1 0 4 Huawei 13 13 11 1 13 Network 38 24 13 1 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 2 0 1 14 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 58:51:26 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 57:51:26 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 56:51:26 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 55:51:26 Power Generator failure (Radiator failure) Radiator damages. Follow up is ongoing by the ASCOT team. more update is expected from team. INC373869 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/9/2020 16:11 54:51:26 Power Generator failure (Indeterminate) The new AC alternator is faulty. follow up is ongoing. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 53:51:26 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 52:51:26 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 51:51:26 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/10/2020. Talkpool waiting the feedback from Digicel INC374327 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:30 48:51:26 Dependent Affected by the power issue at the main site Affected by HDN150 INC374327 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 15:12 47:51:26 Dependent Affected by the power issue at the main site Affected by HDN150 INC374327 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 15:12 46:51:26 Dependent Affected by the power issue at the main site Affected by HDN150 INC374327 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 15:12 45:51:26 Dependent Affected by the power issue at the main site Affected by HDN150 INC374327 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:12 44:51:26 Power Power Failure (Indeterminate) Power commercial down, No genset on site INC374324 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/10/2020 15:02 43:51:26 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/10/2020 15:02 42:51:26 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:02 41:51:26 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:02 40:51:26 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 5/10/2020 15:02 39:51:26 Power Power Failure (Indeterminate) Team is informed, ETA: 4:50PM INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 38:51:26 Dependent Affected by the power issue at the main site Affected by HDN114 INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 37:51:26 Power Power Failure (Indeterminate) Team is working on site. INC374226 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 5/10/2020 14:32 36:51:26 Dependent Affected by the power issue at the main site Affected by HDC311 INC374226 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 5/10/2020 14:32 35:51:26 Power Power Failure (Indeterminate) Team is informed, ETA: 5:00PM INC374183 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 11:16 34:51:26 Power Power Failure (Indeterminate) Team is working on site INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 33:51:26 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 32:51:26 RBS RBS Fault (Software Issue) License issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 31:51:26 Power Power Failure (Indeterminate) Team is working on site INC374236 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 15:19 30:51:26 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 04h45 PM INC374323 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/10/2020 14:49 29:51:26 Power Power Failure (Indeterminate) New HPU installed and acceptance not yet done. Concerned team will be informed for proper follow up. ETA: Not yet available INC374311 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 14:09 28:51:26 Power Power Failure (Indeterminate) Team is on the site for corrective INC374219 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 14:07 27:51:26 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed. ETA: cannot be provided INC374186 HDO530 LUMUMBA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 12:24 26:51:26 Power Power Failure (Indeterminate) Team is on the site for corrective INC374179 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 10:55 25:51:26 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO299 INC374179 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/10/2020 10:55 24:51:26 Power Power Failure (Indeterminate) Long troubleshooting ongoing. Team is still on the site for corrective INC374176 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/10/2020 10:40 23:51:26 Power Power Failure (Indeterminate) New HPU installed and acceptance not yet done. Concerned team will be informed for proper follow up. ETA: Not yet available INC373886 HDO615 CARRADEUX46_IMPASSEMIDORT_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/9/2020 23:22 22:51:26 Power Power Failure (Indeterminate) A rescue has been performed and power team was on the site and left without verification. They will return on the site. New ETA: Not available INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 21:51:26 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 20:51:26 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/8/2020 19:38 19:51:26 Power Generator failure (Head Cylinder Faulty) Head Cylinder reported Faulty. Spare was collected and will be installed soon. ETR not yet available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 18:51:26 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 17:51:26 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team?s intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[54533275].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[54533275].png URL: From Haiti.Noc at digicelgroup.com Sun May 10 20:24:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 11 May 2020 02:24:49 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 18 12 4 16 50 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 13 1 0 32 ZTE 7 7 5 0 7 Huawei 11 11 10 1 11 Network 42 31 16 1 50 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 4 0 2 15 50 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 125:27:13 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 120:02:13 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 52:22:13 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/10/2020. Talkpool waiting the feedback from Digicel INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 44:07:13 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 37:26:13 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 33:43:13 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 33:05:13 Power Transmission (NPU Failure) Spared NPU faulty , waiting for next update from team INC373869 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 5/9/2020 16:11 30:12:13 Power Generator failure (Indeterminate) The new AC alternator is faulty .follow up is ongoing. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 26:43:13 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 24:59:13 Power Generator failure (Radiator failure) Radiator damages. Follow up is ongoing by the ASCOT team. more update is expected from team. INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 24:59:13 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 24:59:13 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 24:59:13 Dependent Affected by the power issue at the main site Affected by HDO367 INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 24:07:13 RBS RBS Fault (Software Issue) License issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 19:53:13 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374179 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/10/2020 10:55 11:28:13 Power Power Failure (Indeterminate) The portable genset is not able to support the HUAWEI cabinet load. INC374179 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 10:55 11:28:13 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO299 INC374186 HDO530 LUMUMBA Port-au-Prince Huawei 2G+3G+LTE A O&M 5/10/2020 12:24 9:59:13 Fuel Generator failure (Fuel issue) The rescue of 20 gallons of fuel was not enough to run the genset back. Fuel team informed again about the situation INC374219 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 14:07 8:16:13 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed. ETA: cannot be provided INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 7:47:13 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 7:47:13 Dependent Affected by the power issue at the main site Affected by HDN114 INC374324 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 5/10/2020 15:02 7:21:13 Power Generator failure (Indeterminate) Engine starter issue , follow up is ongoing INC374324 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:02 7:21:13 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:02 7:21:13 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/10/2020 15:02 7:21:13 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/10/2020 15:02 7:21:13 Dependent Affected by the power issue at the main site Affected by HDO343 INC374239 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:12 7:11:13 Power Power Failure (Indeterminate) TP cannot provide any update for the site INC374346 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 5:59:13 Power Power Failure (Indeterminate) Issue wasn't related to power , TX team has been informed , ETA to be provided INC374346 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 5:59:13 Dependent Affected by the power issue at the main site Affected by HDN222 INC374258 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 5:18:13 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/10/2020 at 06:52AM. ETR will be provided. INC374258 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 5:18:13 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC374258 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 5:18:13 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC374249 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 17:17 5:06:13 Power Power Failure (Indeterminate) The site is located in a business area. No intervention cannot be performed on Sunday. They will reach it 05/11/2020. ETA: Not yet available INC374270 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 5/10/2020 17:56 4:27:13 Dependent Affected by the power issue at the main site Affected by HDN113 INC374270 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 5/10/2020 17:56 4:27:13 Dependent Affected by the power issue at the main site Affected by HDN113 INC374270 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 5/10/2020 17:56 4:27:13 Dependent Affected by the power issue at the main site Affected by HDN113 INC374270 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 5/10/2020 17:56 4:27:13 Power Power Failure (Indeterminate) Team is on site INC374365 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/10/2020 17:56 4:27:13 Power Generator failure (Indeterminate) Back up genset is out of fuel, follow up is ongoing by TP INC374282 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/10/2020 18:32 3:51:13 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC374293 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/10/2020 19:09 3:14:13 Power Power Failure (Solar System failure) Solar site , will be recovered with sunrise INC373893 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/10/2020 19:09 3:14:13 Power Power Failure (Indeterminate) According to TX team , 900 MHz Cabinet and 3G Cabinet are being served by a single 40A breaker that needs to be replace INC374378 HDN225 RAVINE_TROMPETTE Nord Ericsson 3G D Talkpool 5/10/2020 19:22 3:01:13 RBS RBS Fault (Indeterminate) Team is working on site INC374295 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 5/10/2020 19:35 2:48:13 Power Generator failure (Indeterminate) Team is informed, ETA: 10:30 PM INC374294 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 19:37 2:46:13 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 9:30 pm. INC374403 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 5/10/2020 20:25 1:58:13 Power Power Failure (Indeterminate) Team cannot provide any update for the site INC374300 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 5/10/2020 20:28 1:55:13 Power Generator failure (Indeterminate) Team is informed, ETA: 11:00 PM INC374407 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 5/10/2020 20:46 1:37:13 Power Power Failure (Indeterminate) Team has been informed , ETA 10;45 PM INC374408 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 20:59 1:24:13 Power Power Failure (Indeterminate) Site located in red zone. Team will reach the site at tomorrow 7:30 am. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 1:15:13 Power Generator failure (Indeterminate) Team is informed, ETA: 11:20 PM INC374394 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/10/2020 21:33 0:50:13 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: not available yet. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Sun May 10 21:11:15 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Mon, 11 May 2020 03:11:15 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM In-Reply-To: References: Message-ID: HDO530 ASCOT is running per the RMS. A team is returning to site to check the load. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 10/05/2020 22:25 (GMT-05:00) To: "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: NOC hourly report at 10:00 PM Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 18 12 4 16 50 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 13 1 0 32 ZTE 7 7 5 0 7 Huawei 11 11 10 1 11 Network 42 31 16 1 50 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 4 0 2 15 50 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 125:27:13 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 120:02:13 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 52:22:13 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/10/2020. Talkpool waiting the feedback from Digicel INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 44:07:13 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 37:26:13 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 33:43:13 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 33:05:13 Power Transmission (NPU Failure) Spared NPU faulty , waiting for next update from team INC373869 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 5/9/2020 16:11 30:12:13 Power Generator failure (Indeterminate) The new AC alternator is faulty .follow up is ongoing. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 26:43:13 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 24:59:13 Power Generator failure (Radiator failure) Radiator damages. Follow up is ongoing by the ASCOT team. more update is expected from team. INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 24:59:13 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 24:59:13 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 24:59:13 Dependent Affected by the power issue at the main site Affected by HDO367 INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 24:07:13 RBS RBS Fault (Software Issue) License issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 19:53:13 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374179 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/10/2020 10:55 11:28:13 Power Power Failure (Indeterminate) The portable genset is not able to support the HUAWEI cabinet load. INC374179 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 10:55 11:28:13 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO299 INC374186 HDO530 LUMUMBA Port-au-Prince Huawei 2G+3G+LTE A O&M 5/10/2020 12:24 9:59:13 Fuel Generator failure (Fuel issue) The rescue of 20 gallons of fuel was not enough to run the genset back. Fuel team informed again about the situation INC374219 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 14:07 8:16:13 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed. ETA: cannot be provided INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 7:47:13 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 7:47:13 Dependent Affected by the power issue at the main site Affected by HDN114 INC374324 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 5/10/2020 15:02 7:21:13 Power Generator failure (Indeterminate) Engine starter issue , follow up is ongoing INC374324 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:02 7:21:13 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:02 7:21:13 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/10/2020 15:02 7:21:13 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/10/2020 15:02 7:21:13 Dependent Affected by the power issue at the main site Affected by HDO343 INC374239 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:12 7:11:13 Power Power Failure (Indeterminate) TP cannot provide any update for the site INC374346 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 5:59:13 Power Power Failure (Indeterminate) Issue wasn't related to power , TX team has been informed , ETA to be provided INC374346 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 5:59:13 Dependent Affected by the power issue at the main site Affected by HDN222 INC374258 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 5:18:13 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/10/2020 at 06:52AM. ETR will be provided. INC374258 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 5:18:13 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC374258 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 5:18:13 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC374249 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 17:17 5:06:13 Power Power Failure (Indeterminate) The site is located in a business area. No intervention cannot be performed on Sunday. They will reach it 05/11/2020. ETA: Not yet available INC374270 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 5/10/2020 17:56 4:27:13 Dependent Affected by the power issue at the main site Affected by HDN113 INC374270 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 5/10/2020 17:56 4:27:13 Dependent Affected by the power issue at the main site Affected by HDN113 INC374270 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 5/10/2020 17:56 4:27:13 Dependent Affected by the power issue at the main site Affected by HDN113 INC374270 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 5/10/2020 17:56 4:27:13 Power Power Failure (Indeterminate) Team is on site INC374365 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/10/2020 17:56 4:27:13 Power Generator failure (Indeterminate) Back up genset is out of fuel, follow up is ongoing by TP INC374282 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/10/2020 18:32 3:51:13 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC374293 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/10/2020 19:09 3:14:13 Power Power Failure (Solar System failure) Solar site , will be recovered with sunrise INC373893 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/10/2020 19:09 3:14:13 Power Power Failure (Indeterminate) According to TX team , 900 MHz Cabinet and 3G Cabinet are being served by a single 40A breaker that needs to be replace INC374378 HDN225 RAVINE_TROMPETTE Nord Ericsson 3G D Talkpool 5/10/2020 19:22 3:01:13 RBS RBS Fault (Indeterminate) Team is working on site INC374295 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 5/10/2020 19:35 2:48:13 Power Generator failure (Indeterminate) Team is informed, ETA: 10:30 PM INC374294 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 19:37 2:46:13 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 9:30 pm. INC374403 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 5/10/2020 20:25 1:58:13 Power Power Failure (Indeterminate) Team cannot provide any update for the site INC374300 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 5/10/2020 20:28 1:55:13 Power Generator failure (Indeterminate) Team is informed, ETA: 11:00 PM INC374407 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 5/10/2020 20:46 1:37:13 Power Power Failure (Indeterminate) Team has been informed , ETA 10;45 PM INC374408 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 20:59 1:24:13 Power Power Failure (Indeterminate) Site located in red zone. Team will reach the site at tomorrow 7:30 am. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 1:15:13 Power Generator failure (Indeterminate) Team is informed, ETA: 11:20 PM INC374394 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/10/2020 21:33 0:50:13 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: not available yet. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team?s intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sun May 10 21:20:24 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Mon, 11 May 2020 03:20:24 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM In-Reply-To: References: Message-ID: Hello NOC, Please see the below updates, HDC367 ? NPU FAULTY,PLEASE ASSIGN TOTRANSMISSION HDN240 ? AC ALTERNATOR IS FAULTY, FOLLOW UP ON GOING TO FIND THE SPARE HDN222 ? TX TEAM IS DISPATCHED, ETA 11:45PM, PLEASE ASSIGN TO TRANSMISSION HDC263 ? ALL EQUIPMENTS ARE POWERED, TX TEAM WILL DO MORE TROUBLESHOOTING,PLEASE ASSIGN TO TRANSMISSION Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 10 May 2020 22:26 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC hourly report at 10:00 PM Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 18 12 4 16 50 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 13 1 0 32 ZTE 7 7 5 0 7 Huawei 11 11 10 1 11 Network 42 31 16 1 50 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 4 0 2 15 50 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 125:27:13 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 120:02:13 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 52:22:13 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/10/2020. Talkpool waiting the feedback from Digicel INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 44:07:13 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 37:26:13 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 33:43:13 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 33:05:13 Power Transmission (NPU Failure) Spared NPU faulty , waiting for next update from team INC373869 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 5/9/2020 16:11 30:12:13 Power Generator failure (Indeterminate) The new AC alternator is faulty .follow up is ongoing. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 26:43:13 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 24:59:13 Power Generator failure (Radiator failure) Radiator damages. Follow up is ongoing by the ASCOT team. more update is expected from team. INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 24:59:13 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 24:59:13 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 24:59:13 Dependent Affected by the power issue at the main site Affected by HDO367 INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 24:07:13 RBS RBS Fault (Software Issue) License issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 19:53:13 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374179 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/10/2020 10:55 11:28:13 Power Power Failure (Indeterminate) The portable genset is not able to support the HUAWEI cabinet load. INC374179 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 10:55 11:28:13 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO299 INC374186 HDO530 LUMUMBA Port-au-Prince Huawei 2G+3G+LTE A O&M 5/10/2020 12:24 9:59:13 Fuel Generator failure (Fuel issue) The rescue of 20 gallons of fuel was not enough to run the genset back. Fuel team informed again about the situation INC374219 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 14:07 8:16:13 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed. ETA: cannot be provided INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 7:47:13 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 7:47:13 Dependent Affected by the power issue at the main site Affected by HDN114 INC374324 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 5/10/2020 15:02 7:21:13 Power Generator failure (Indeterminate) Engine starter issue , follow up is ongoing INC374324 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:02 7:21:13 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:02 7:21:13 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/10/2020 15:02 7:21:13 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/10/2020 15:02 7:21:13 Dependent Affected by the power issue at the main site Affected by HDO343 INC374239 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:12 7:11:13 Power Power Failure (Indeterminate) TP cannot provide any update for the site INC374346 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 5:59:13 Power Power Failure (Indeterminate) Issue wasn't related to power , TX team has been informed , ETA to be provided INC374346 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 5:59:13 Dependent Affected by the power issue at the main site Affected by HDN222 INC374258 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 5:18:13 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/10/2020 at 06:52AM. ETR will be provided. INC374258 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 5:18:13 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC374258 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 5:18:13 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC374249 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 17:17 5:06:13 Power Power Failure (Indeterminate) The site is located in a business area. No intervention cannot be performed on Sunday. They will reach it 05/11/2020. ETA: Not yet available INC374270 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 5/10/2020 17:56 4:27:13 Dependent Affected by the power issue at the main site Affected by HDN113 INC374270 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 5/10/2020 17:56 4:27:13 Dependent Affected by the power issue at the main site Affected by HDN113 INC374270 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 5/10/2020 17:56 4:27:13 Dependent Affected by the power issue at the main site Affected by HDN113 INC374270 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 5/10/2020 17:56 4:27:13 Power Power Failure (Indeterminate) Team is on site INC374365 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/10/2020 17:56 4:27:13 Power Generator failure (Indeterminate) Back up genset is out of fuel, follow up is ongoing by TP INC374282 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/10/2020 18:32 3:51:13 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC374293 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/10/2020 19:09 3:14:13 Power Power Failure (Solar System failure) Solar site , will be recovered with sunrise INC373893 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/10/2020 19:09 3:14:13 Power Power Failure (Indeterminate) According to TX team , 900 MHz Cabinet and 3G Cabinet are being served by a single 40A breaker that needs to be replace INC374378 HDN225 RAVINE_TROMPETTE Nord Ericsson 3G D Talkpool 5/10/2020 19:22 3:01:13 RBS RBS Fault (Indeterminate) Team is working on site INC374295 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 5/10/2020 19:35 2:48:13 Power Generator failure (Indeterminate) Team is informed, ETA: 10:30 PM INC374294 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 19:37 2:46:13 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 9:30 pm. INC374403 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 5/10/2020 20:25 1:58:13 Power Power Failure (Indeterminate) Team cannot provide any update for the site INC374300 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 5/10/2020 20:28 1:55:13 Power Generator failure (Indeterminate) Team is informed, ETA: 11:00 PM INC374407 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 5/10/2020 20:46 1:37:13 Power Power Failure (Indeterminate) Team has been informed , ETA 10;45 PM INC374408 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 20:59 1:24:13 Power Power Failure (Indeterminate) Site located in red zone. Team will reach the site at tomorrow 7:30 am. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 1:15:13 Power Generator failure (Indeterminate) Team is informed, ETA: 11:20 PM INC374394 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/10/2020 21:33 0:50:13 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: not available yet. * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team?s intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: 6C479558C05D450DA39DD9EC1400908D.png Type: image/png Size: 132 bytes Desc: 6C479558C05D450DA39DD9EC1400908D.png URL: From Haiti.Noc at digicelgroup.com Sun May 10 22:16:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 11 May 2020 04:16:52 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 18 12 5 14 49 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 14 1 0 32 ZTE 7 7 5 0 7 Huawei 10 10 9 1 10 Network 42 31 15 1 49 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 3 0 3 17 49 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 127:17:03 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 121:52:03 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 54:12:03 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/10/2020. Talkpool waiting the feedback from Digicel INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 45:57:03 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 39:16:03 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 35:33:03 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 34:55:03 Transmission Transmission (NPU Failure) NPU faulty , need to be replaced INC373869 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 5/9/2020 16:11 32:02:03 Power Generator failure (Indeterminate) The new AC alternator is faulty .follow up is ongoing. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 28:33:03 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 26:49:03 Power Generator failure (Radiator failure) Radiator damages. Follow up is ongoing by the ASCOT team. more update is expected from team. INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 26:49:03 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 26:49:03 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 26:49:03 Dependent Affected by the power issue at the main site Affected by HDO367 INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 25:57:03 RBS RBS Fault (Software Issue) License issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 21:43:03 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374179 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/10/2020 10:55 13:18:03 Power Power Failure (Indeterminate) The portable genset is not able to support the HUAWEI cabinet load. INC374179 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 10:55 13:18:03 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO299 INC374219 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 14:07 10:06:03 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed. ETA: cannot be provided INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 9:37:03 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 9:37:03 Dependent Affected by the power issue at the main site Affected by HDN114 INC374324 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 5/10/2020 15:02 9:11:03 Power Generator failure (Indeterminate) Engine starter issue , follow up is ongoing INC374324 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:02 9:11:03 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:02 9:11:03 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/10/2020 15:02 9:11:03 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/10/2020 15:02 9:11:03 Dependent Affected by the power issue at the main site Affected by HDO343 INC374239 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:12 9:01:03 Power Generator Failure (Alternator Failure) AC Alternator Faulty , follow up is ongoing for replacement INC374346 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 7:49:03 Power Power Failure (Indeterminate) Team is waiting for access INC374346 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 7:49:03 Dependent Affected by the power issue at the main site Affected by HDN222 INC374258 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 7:08:03 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/10/2020 at 06:52AM. ETR will be provided. INC374258 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 7:08:03 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC374258 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 7:08:03 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC374249 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 17:17 6:56:03 Power Power Failure (Indeterminate) The site is located in a business area. No intervention cannot be performed on Sunday. They will reach it 05/11/2020. ETA: Not yet available INC374365 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/10/2020 17:56 6:17:03 Power Generator failure (Indeterminate) Back up genset is out of fuel, follow up is ongoing by TP INC374270 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A O&M FUEL 5/10/2020 17:56 6:17:03 Power Generator failure (Fuel issue) Site is out of fuel , waiting for pictures INC374270 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B O&M FUEL 5/10/2020 17:56 6:17:03 Dependent Affected by Fuel issue at the main site Affected by HDN113 INC374270 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A O&M FUEL 5/10/2020 17:56 6:17:03 Dependent Affected by Fuel issue at the main site Affected by HDN113 INC374270 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B O&M FUEL 5/10/2020 17:56 6:17:03 Dependent Affected by Fuel issue at the main site Affected by HDN113 INC374282 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/10/2020 18:32 5:41:03 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC374293 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/10/2020 19:09 5:04:03 Power Power Failure (Solar System failure) Solar site , will be recovered with sunrise INC373893 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/10/2020 19:09 5:04:03 Power Power Failure (Indeterminate) According to TX team , 900 Mhz Cabinet and 3G Cabinet are being served by a single 40A breaker that needs to be replace INC374294 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 19:37 4:36:03 Power Power Failure (Indeterminate) TP is not managing his team to reach the site at night. INC374403 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 5/10/2020 20:25 3:48:03 Power Power Failure (Indeterminate) TP claimed that area is not safe to cross on night time , ETA 7:00 AM INC374408 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 20:59 3:14:03 Power Power Failure (Indeterminate) Site located in red zone. Team will reach the site at tomorrow 7:20 am. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 3:05:03 Power Generator failure (Indeterminate) Team is informed, ETA expired, new ETA: 12:20 AM INC374394 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/10/2020 21:33 2:40:03 Power Power Failure (Indeterminate) Site is located in a private house. Team will reach the site at 7:15 am. INC374417 HDS226 AQUIN Sud Ericsson 3G A Talkpool 5/10/2020 22:08 2:05:03 Transmission Transmission (Indeterminate) Talkpool is not managed the team to reach the site. INC374398 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 5/10/2020 22:52 1:21:03 Power Generator failure (Indeterminate) Team is informed. ETA: 1:20 AM INC374398 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 5/10/2020 22:52 1:21:03 Dependent Affected by the power issue at the main site Affected by HGA014 INC374398 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 5/10/2020 22:52 1:21:03 Dependent Affected by the power issue at the main site Affected by HGA014 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 10 22:36:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 11 May 2020 04:36:06 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 73:15:29 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 54:55:29 RBS RBS Fault (DXU failure) Faulty DXU, Spare part already collected. Next update will be shared as soon as possibleform Tx team INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 37:07:29 Power Power Failure (Indeterminate) Defective inverter need to be replaced. Next update to share when available INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 32:45:29 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC374084 HDC298 DROUET Artibonite Ericsson 3G D Talkpool 5/10/2020 12:20 12:15:29 RBS RBS Fault (Indeterminate) Team is still working on site INC374199 HDC332 TI FOND Centre Ericsson 3G D Talkpool 5/10/2020 12:42 11:53:29 Power Power Failure (Solar System failure) Solar Site, Sector expected to be up with sunrise, When Batteries are fully charged. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 666:33:29 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 417:44:29 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/11/2020 INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 139:51:29 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 100:08:29 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 11:43:29 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374417 HDS226 AQUIN Sud Ericsson 3G A Talkpool 5/10/2020 22:08 2:27:29 Transmission Transmission (Indeterminate) Team is informed. ETA: 1:30 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 10 23:18:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 11 May 2020 05:18:13 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 17 13 6 16 52 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 13 1 0 35 ZTE 7 7 5 0 7 Huawei 10 10 9 1 10 Network 46 30 15 1 52 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 4 0 2 18 52 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 128:18:52 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 122:53:52 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 55:13:52 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/10/2020. Talkpool waiting the feedback from Digicel INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 46:58:52 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 40:17:52 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 36:34:52 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 35:56:52 Transmission Transmission (NPU Failure) NPU faulty , need to be replaced INC373869 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 5/9/2020 16:11 33:03:52 Power Generator failure (Indeterminate) The new AC alternator is faulty .follow up is ongoing. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 29:34:52 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 27:50:52 Power Generator failure (Radiator failure) Radiator damages. Follow up is ongoing by the ASCOT team. more update is expected from team. INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 27:50:52 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 27:50:52 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 27:50:52 Dependent Affected by the power issue at the main site Affected by HDO367 INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 26:58:52 RBS RBS Fault (Software Issue) License issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 22:44:52 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374179 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/10/2020 10:55 14:19:52 Power Power Failure (Indeterminate) The portable genset is not able to support the HUAWEI cabinet load. INC374179 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 10:55 14:19:52 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO299 INC374219 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 14:07 11:07:52 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed. ETA: cannot be provided INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 10:38:52 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 10:38:52 Dependent Affected by the power issue at the main site Affected by HDN114 INC374324 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 5/10/2020 15:02 10:12:52 Power Generator failure (Indeterminate) Engine starter issue , follow up is ongoing INC374324 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:02 10:12:52 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:02 10:12:52 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/10/2020 15:02 10:12:52 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/10/2020 15:02 10:12:52 Dependent Affected by the power issue at the main site Affected by HDO343 INC374239 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:12 10:02:52 Power Generator Failure (Alternator Failure) AC Alternator Faulty , follow up is ongoing for replacement INC374346 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 8:50:52 Power Power Failure (Indeterminate) Team is waiting for access INC374346 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 8:50:52 Dependent Affected by the power issue at the main site Affected by HDN222 INC374258 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 8:09:52 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/10/2020 at 06:52AM. ETR will be provided. INC374258 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 8:09:52 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC374258 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 8:09:52 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC374249 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 17:17 7:57:52 Power Power Failure (Indeterminate) The site is located in a business area. No intervention cannot be performed on Sunday. They will reach it 05/11/2020. ETA: Not yet available INC374270 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 5/10/2020 17:56 7:18:52 Dependent Affected by the power issue at the main site Affected by HDN113 INC374270 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 5/10/2020 17:56 7:18:52 Dependent Affected by the power issue at the main site Affected by HDN113 INC374270 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 5/10/2020 17:56 7:18:52 Dependent Affected by the power issue at the main site Affected by HDN113 INC374270 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A O&M_Fuel 5/10/2020 17:56 7:18:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/10/2020 INC374365 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/10/2020 17:56 7:18:52 Power Generator failure (Indeterminate) Back up genset is out of fuel, follow up is ongoing by TP INC374282 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/10/2020 18:32 6:42:52 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC374293 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/10/2020 19:09 6:05:52 Power Power Failure (Solar System failure) Solar site , will be recovered with sunrise INC373893 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/10/2020 19:09 6:05:52 Power Power Failure (Indeterminate) According to TX team , 900 Mhz Cabinet and 3G Cabinet are being served by a single 40A breaker that needs to be replace INC374294 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 19:37 5:37:52 Power Power Failure (Indeterminate) TP is not managing his team to reach the site at night. INC374403 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 5/10/2020 20:25 4:49:52 Power Power Failure (Indeterminate) TP claimed that area is not safe to cross on night time , ETA 7:00 AM INC374408 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 20:59 4:15:52 Power Power Failure (Indeterminate) Site located in red zone. Team will reach the site at tomorrow 7:20 am. INC374394 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/10/2020 21:33 3:41:52 Power Power Failure (Indeterminate) Site is located in a private house. Team will reach the site at 7:15 am. INC374398 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 5/10/2020 22:52 2:22:52 Power Generator failure (Indeterminate) Team is informed. ETA: 1:20 AM INC374398 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 5/10/2020 22:52 2:22:52 Dependent Affected by the power issue at the main site Affected by HGA014 INC374398 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 5/10/2020 22:52 2:22:52 Dependent Affected by the power issue at the main site Affected by HGA014 INC374507 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 5/10/2020 23:52 1:22:52 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available INC374509 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 5/11/2020 0:11 1:03:52 Power Generator failure (Indeterminate) Team is informed. ETA: 2:10 AM INC374509 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 5/11/2020 0:11 1:03:52 Dependent Affected by the power issue at the main site Affected by HDO356 INC374435 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/11/2020 0:14 1:00:52 Power Power Failure (Solar System failure) Solar site , will be recovered with sunrise INC374437 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/11/2020 0:22 0:52:52 Power Power Failure (Solar System failure) Solar system failed , will be restored with sunrise ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 11 01:38:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 11 May 2020 07:38:57 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 17 13 4 21 55 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 13 1 0 36 ZTE 7 7 5 0 7 Huawei 12 12 10 2 12 Network 47 32 16 2 55 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 4 0 3 17 55 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 130:42:25 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 125:17:25 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 57:37:25 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR 5/10/2020. Talkpool waiting the feedback from Digicel INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 49:22:25 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 42:41:25 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 38:58:25 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 38:20:25 Transmission Transmission (NPU Failure) NPU faulty , need to be replaced INC373869 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 5/9/2020 16:11 35:27:25 Power Generator failure (Indeterminate) The new AC alternator is faulty .follow up is ongoing. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 31:58:25 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 30:14:25 Power Generator failure (Radiator failure) Radiator damages. Follow up is ongoing by the ASCOT team. more update is expected from team. INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 30:14:25 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 30:14:25 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 30:14:25 Dependent Affected by the power issue at the main site Affected by HDO367 INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 29:22:25 RBS RBS Fault (Software Issue) License issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 25:08:25 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374179 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/10/2020 10:55 16:43:25 Power Power Failure (Indeterminate) The portable genset is not able to support the HUAWEI cabinet load. INC374179 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 10:55 16:43:25 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO299 INC374219 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 14:07 13:31:25 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed. ETA: cannot be provided INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 13:02:25 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 13:02:25 Dependent Affected by the power issue at the main site Affected by HDN114 INC374324 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 5/10/2020 15:02 12:36:25 Power Generator failure (Indeterminate) Engine starter issue , follow up is ongoing INC374324 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:02 12:36:25 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:02 12:36:25 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/10/2020 15:02 12:36:25 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/10/2020 15:02 12:36:25 Dependent Affected by the power issue at the main site Affected by HDO343 INC374239 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:12 12:26:25 Power Generator Failure (Alternator Failure) AC Alternator Faulty , follow up is ongoing for replacement INC374346 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 11:14:25 Power Generator failure (Indeterminate) Tx team reported that the genset is stopped , waiting for ETA from power team INC374346 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 11:14:25 Dependent Affected by the power issue at the main site Affected by HDN222 INC374258 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 10:33:25 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/10/2020 at 06:52AM. ETR will be provided. INC374258 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 10:33:25 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC374258 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 10:33:25 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC374365 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/10/2020 17:56 9:42:25 Power Generator failure (Indeterminate) Back up genset is out of fuel, follow up is ongoing by TP INC374270 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A O&M_Fuel 5/10/2020 17:56 9:42:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/10/2020 INC374270 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 5/10/2020 17:56 9:42:25 Dependent Affected by the power issue at the main site Affected by HDN113 INC374270 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 5/10/2020 17:56 9:42:25 Dependent Affected by the power issue at the main site Affected by HDN113 INC374270 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 5/10/2020 17:56 9:42:25 Dependent Affected by the power issue at the main site Affected by HDN113 INC374282 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/10/2020 18:32 9:06:25 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC374293 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/10/2020 19:09 8:29:25 Power Power Failure (Solar System failure) Solar site , will be recovered with sunrise INC373893 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/10/2020 19:09 8:29:25 Power Power Failure (Indeterminate) According to TX team , 900 Mhz Cabinet and 3G Cabinet are being served by a single 40A breaker that needs to be replace INC374294 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 19:37 8:01:25 Power Power Failure (Indeterminate) TP is not managing his team to reach the site at night. INC374403 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 5/10/2020 20:25 7:13:25 Power Power Failure (Indeterminate) TP claimed that area is not safe to cross on night time , ETA 7:00 AM INC374300 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 5/10/2020 20:28 7:10:25 Transmission Transmission (Indeterminate) Team will attend this site after the recovery of HGA014 INC374408 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 20:59 6:39:25 Power Power Failure (Indeterminate) Site located in red zone. Team will reach the site at tomorrow 7:20 am. INC374394 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/10/2020 21:33 6:05:25 Power Power Failure (Indeterminate) Site is located in a private house. Team will reach the site at 7:15 am. INC374507 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 5/10/2020 23:52 3:46:25 Power Power Failure (Indeterminate) Team has been informed , ETA 3:20 AM INC374435 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/11/2020 0:14 3:24:25 Power Power Failure (Solar System failure) Solar site , will be recovered with sunrise INC374437 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/11/2020 0:22 3:16:25 Power Power Failure (Solar System failure) Solar system failed , will be restored with sunrise INC374515 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 5/11/2020 1:20 2:18:25 Power Generator failure (Indeterminate) Team is informed. ETA: 6:00 AM INC374521 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 1:40 1:58:25 Power Power Failure (Indeterminate) Team has been informed; ETA 4:30 am. INC374291 HDO629 KENSKOFF_67 Ouest Huawei 2G+3G+LTE+TDD A O&M FUEL 5/11/2020 1:53 1:45:25 Power Generator failure (Fuel issue) Team informed. No ETA available yet INC374291 HDO121 KENSKOFF_67 Ouest Huawei 2G+3G D O&M FUEL 5/11/2020 1:53 1:45:25 Dependent Affected by the fuel issue at the main site Affected by HDO629 INC374448 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 5/11/2020 2:07 1:31:25 Power Power Failure (Indeterminate) Team has been informed , ETA 5:30 AM INC374449 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/11/2020 2:07 1:31:25 Power Power Failure (Solar System failure) Solar site , will be recovered with sunrise INC374449 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/11/2020 2:07 1:31:25 Dependent Affected by the power issue at the main site Attached to HDC318 INC374524 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 5/11/2020 2:20 1:18:25 Power Generator failure (Indeterminate) Team is informed. ETA not provided yet. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 11 01:41:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 11 May 2020 07:41:57 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 669:39:29 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 420:50:29 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/11/2020 INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 142:57:29 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 103:14:29 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 76:21:29 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 58:01:29 RBS RBS Fault (DXU failure) Faulty DXU, Spare part already collected. Next update will be shared as soon as possible form TX team INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 40:13:29 Power Power Failure (Indeterminate) Defective inverter need to be replaced. Next update to share when available INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 35:51:29 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373893 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 29:26:29 RBS RBS Fault (Indeterminate) Faulty breaker 40A inside the RBS need to be replaced. Next update to share when available. INC374199 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/10/2020 12:42 14:59:29 Power Power Failure (Solar System failure) Solar Site, Sector expected to be up with sunrise, When Batteries are fully charged. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 14:49:29 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374279 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 5/10/2020 18:32 9:09:29 RBS RBS Fault (Indeterminate) No power issue found , TX Team is already informed for follow up INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 6:33:29 RBS Power Failure (Inverter Failure) Inverter faulty, spare already requested ETR not provided yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 11 02:20:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 11 May 2020 08:20:12 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 23 14 4 18 59 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 13 1 0 33 ZTE 14 14 10 1 14 Huawei 12 12 11 2 12 Network 51 39 22 3 59 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 5 0 4 22 59 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 131:23:04 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 125:58:04 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 58:18:04 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR expired, new ETR not provided yet. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 50:03:04 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 43:22:04 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 39:39:04 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 39:01:04 Transmission Transmission (NPU Failure) NPU faulty , need to be replaced INC373869 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 5/9/2020 16:11 36:08:04 Power Generator failure (Indeterminate) The new AC alternator is faulty .follow up is ongoing. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 32:39:04 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 30:55:04 Power Generator failure (Radiator failure) Radiator damages. Follow up is ongoing by the ASCOT team. more update is expected from team. INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 30:55:04 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 30:55:04 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 30:55:04 Dependent Affected by the power issue at the main site Affected by HDO367 INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 30:03:04 RBS RBS Fault (Software Issue) License issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 25:49:04 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374179 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/10/2020 10:55 17:24:04 Power Power Failure (Indeterminate) The portable genset is not able to support the HUAWEI cabinet load. INC374179 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 10:55 17:24:04 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO299 INC374219 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 14:07 14:12:04 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed. ETA: cannot be provided INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 13:43:04 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 13:43:04 Dependent Affected by the power issue at the main site Affected by HDN114 INC374324 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 5/10/2020 15:02 13:17:04 Power Generator failure (Indeterminate) Engine starter issue , follow up is ongoing INC374324 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:02 13:17:04 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:02 13:17:04 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/10/2020 15:02 13:17:04 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/10/2020 15:02 13:17:04 Dependent Affected by the power issue at the main site Affected by HDO343 INC374239 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:12 13:07:04 Power Generator Failure (Alternator Failure) AC Alternator Faulty , follow up is ongoing for replacement INC374346 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 11:55:04 Power Generator Failure (Engine Knocking ) Engine knocking reported , waiting for new feedback INC374346 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 11:55:04 Dependent Affected by the power issue at the main site Affected by HDN222 INC374258 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 11:14:04 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/10/2020 at 06:52AM. ETR will be provided. INC374258 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 11:14:04 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC374258 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 11:14:04 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC374270 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B O&M_Fuel 5/10/2020 17:56 10:23:04 Dependent Affected by the fuel issue at the main site Affected by HDN113 INC374270 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A O&M_Fuel 5/10/2020 17:56 10:23:04 Dependent Affected by the fuel issue at the main site Affected by HDN113 INC374270 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B O&M_Fuel 5/10/2020 17:56 10:23:04 Dependent Affected by the fuel issue at the main site Affected by HDN113 INC374270 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A O&M_Fuel 5/10/2020 17:56 10:23:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/10/2020 11:28 ,ETR to be provided INC374365 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/10/2020 17:56 10:23:04 Power Generator failure (Indeterminate) Portable genset is out of fuel, follow up is ongoing by TP INC374282 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/10/2020 18:32 9:47:04 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC374293 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/10/2020 19:09 9:10:04 Power Power Failure (Solar System failure) Solar site , will be recovered with sunrise INC373893 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/10/2020 19:09 9:10:04 Power Power Failure (Indeterminate) According to TX team , 900 Mhz Cabinet and 3G Cabinet are being served by a single 40A breaker that needs to be replace INC374294 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 19:37 8:42:04 Power Power Failure (Indeterminate) TP is not managing his team to reach the site at night. Team will reach the site this morning at 7:15 am. INC374403 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 5/10/2020 20:25 7:54:04 Power Power Failure (Indeterminate) TP claimed that area is not safe to cross on night time , ETA 7:00 AM INC374300 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 5/10/2020 20:28 7:51:04 Transmission Transmission (Indeterminate) Team is informed. ETA: 7:00 AM INC374408 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 20:59 7:20:04 Power Power Failure (Indeterminate) Site located in red zone. Team will reach the site this morning at 7:20 am. INC374394 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/10/2020 21:33 6:46:04 Power Power Failure (Indeterminate) Site is located in a private house. Team will reach the site at 7:15 am. INC374435 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/11/2020 0:14 4:05:04 Power Power Failure (Solar System failure) Solar site , will be recovered with sunrise INC374437 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/11/2020 0:22 3:57:04 Power Power Failure (Solar System failure) Solar system failed , will be restored with sunrise INC374515 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 5/11/2020 1:20 2:59:04 Power Generator failure (Indeterminate) Team is informed. ETA: 6:00 AM INC374521 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 1:40 2:39:04 Power Power Failure (Indeterminate) Team has been informed; ETA 4:30 am. INC374291 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A O&M FUEL 5/11/2020 1:53 2:26:04 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/10/2020 at 10:15PM. ETR will be provided. INC374291 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G+LTE D O&M FUEL 5/11/2020 1:53 2:26:04 Dependent Affected by Fuel issue at the main site Affected by HDO629 INC374448 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 5/11/2020 2:07 2:12:04 Power Power Failure (Indeterminate) Team has been informed , ETA 5:30 AM INC374524 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 5/11/2020 2:20 1:59:04 Transmission Transmission (Indeterminate) Team is informed. ETA: 6:00 AM INC374453 HAIDO210 MAHOTIERE_79 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 5/11/2020 3:44 0:35:04 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC374453 HAIDO604 MAHOTIERE 75 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/11/2020 3:44 0:35:04 Dependent Affected by the power issue at the main site Affected by hdo210 INC374453 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/11/2020 3:44 0:35:04 Dependent Affected by the power issue at the main site Affected by hdo210 INC374453 HAIDO108 BROCHETTE_99 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/11/2020 3:44 0:35:04 Dependent Affected by the power issue at the main site Affected by hdo210 INC374453 HAIDO561 WANEY93_PROLONGE Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/11/2020 3:44 0:35:04 Dependent Affected by the power issue at the main site Affected by hdo210 INC374453 HAIDO216 RIVIERE_FROIDE Port-au-Prince ZTE 2G+3G A Talkpool 5/11/2020 3:44 0:35:04 Dependent Affected by the power issue at the main site Affected by hdo210 INC374453 HAIDO514 JERUSALEM Port-au-Prince ZTE 2G+3G A Talkpool 5/11/2020 3:44 0:35:04 Dependent Affected by the power issue at the main site Affected by hdo210 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 11 04:23:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 11 May 2020 10:23:49 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 672:21:10 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 423:32:10 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/11/2020 INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 145:39:10 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 105:56:10 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 79:03:10 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 60:43:10 RBS RBS Fault (DXU failure) Faulty DXU, Spare part already collected. Next update will be shared as soon as possible by Tx team INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 42:55:10 Power Power Failure (Indeterminate) Defective inverter need to be replaced. Next update to share when available INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 38:33:10 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 17:31:10 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 9:15:10 RBS RBS Fault (Indeterminate) Inverter faulty, spare already requested ETR not provided yet. INC374441 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 5/11/2020 0:50 5:33:10 Transmission Transmission (Indeterminate) Team is informed. ETA expired, new ETA not provided yet. INC374464 HDS353 THIOTTE Sud-Est Ericsson 3G B Talkpool 5/11/2020 5:55 0:28:10 Transmission Transmission (Indeterminate) Team is informed. ETA not provided yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 11 05:06:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 11 May 2020 11:06:06 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 11th, 2020 till 7:00 AM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 11th, 2020 till 7:00 AM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 134:01:40 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 128:36:40 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 60:56:40 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR expired, new ETR not provided yet. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 52:41:40 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 46:00:40 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 42:17:40 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 41:39:40 Transmission Transmission (NPU Failure) NPU faulty , need to be replaced INC373869 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 5/9/2020 16:11 38:46:40 Power Generator failure (Indeterminate) The new AC alternator is faulty .follow up is ongoing. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 35:17:40 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 33:33:40 Power Generator failure (Radiator failure) Radiator damages. Follow up is ongoing by the ASCOT team. more update is expected from team. INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 33:33:40 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 33:33:40 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 33:33:40 Dependent Affected by the power issue at the main site Affected by HDO367 INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 32:41:40 RBS RBS Fault (Software Issue) License issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 28:27:40 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374179 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/10/2020 10:55 20:02:40 Power Power Failure (Indeterminate) The portable genset is not able to support the HUAWEI cabinet load. INC374179 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 10:55 20:02:40 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO299 INC374219 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 14:07 16:50:40 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed. ETA: cannot be provided INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 16:21:40 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 16:21:40 Dependent Affected by the power issue at the main site Affected by HDN114 INC374324 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 5/10/2020 15:02 15:55:40 Power Generator failure (Indeterminate) Engine starter issue , follow up is ongoing INC374324 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:02 15:55:40 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:02 15:55:40 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/10/2020 15:02 15:55:40 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/10/2020 15:02 15:55:40 Dependent Affected by the power issue at the main site Affected by HDO343 INC374239 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:12 15:45:40 Power Generator Failure (Alternator Failure) AC Alternator Faulty , follow up is ongoing for replacement INC374346 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 14:33:40 Power Generator Failure (Engine Knocking ) Engine knocking reported , waiting for new feedback INC374346 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 14:33:40 Dependent Affected by the power issue at the main site Affected by HDN222 INC374258 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 13:52:40 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/10/2020 at 06:52AM. ETR will be provided. INC374258 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 13:52:40 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC374258 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 13:52:40 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC374270 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B O&M_Fuel 5/10/2020 17:56 13:01:40 Dependent Affected by the fuel issue at the main site Affected by HDN113 INC374270 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A O&M_Fuel 5/10/2020 17:56 13:01:40 Dependent Affected by the fuel issue at the main site Affected by HDN113 INC374270 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B O&M_Fuel 5/10/2020 17:56 13:01:40 Dependent Affected by the fuel issue at the main site Affected by HDN113 INC374270 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A O&M_Fuel 5/10/2020 17:56 13:01:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/10/2020 11:28 PM,ETR to be provided INC374282 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/10/2020 18:32 12:25:40 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC374293 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/10/2020 19:09 11:48:40 Power Power Failure (Solar System failure) Solar site , will be recovered with sunrise INC373893 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/10/2020 19:09 11:48:40 Power Power Failure (Indeterminate) According to TX team , 900 Mhz Cabinet and 3G Cabinet are being served by a single 40A breaker that needs to be replace INC374294 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 19:37 11:20:40 Power Power Failure (Indeterminate) TP is not managing his team to reach the site at night. Team will reach the site this morning at 7:15 am. INC374403 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 5/10/2020 20:25 10:32:40 Power Power Failure (Indeterminate) Team is on site INC374300 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 5/10/2020 20:28 10:29:40 Transmission Transmission (Indeterminate) Team is informed. ETA: 7:00 AM INC374408 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 20:59 9:58:40 Power Power Failure (Indeterminate) Site located in red zone. Team will reach the site this morning at 7:20 am. INC374394 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/10/2020 21:33 9:24:40 Power Power Failure (Indeterminate) Site is located in a private house. Team will reach the site at 7:15 am. INC374435 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/11/2020 0:14 6:43:40 Power Power Failure (Solar System failure) Solar site , will be recovered with sunrise INC374437 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/11/2020 0:22 6:35:40 Power Power Failure (Solar System failure) Solar system failed , will be restored with sunrise INC374515 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 5/11/2020 1:20 5:37:40 Power Generator failure (Indeterminate) Team is working on the site. INC374521 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 1:40 5:17:40 Power Power Failure (Indeterminate) Team is waiting for access. Follow-up is ongoing with site inspector to provide access. INC374291 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A O&M FUEL 5/11/2020 1:53 5:04:40 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/10/2020 at 10:15PM. ETR will be provided. INC374291 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G+LTE D O&M FUEL 5/11/2020 1:53 5:04:40 Dependent Affected by Fuel issue at the main site Affected by HDO629 INC374453 HAIDO210 MAHOTIERE_79 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 5/11/2020 3:44 3:13:40 Power Power Failure (Indeterminate) Team is waiting for access. INC374453 HAIDO604 MAHOTIERE 75 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/11/2020 3:44 3:13:40 Dependent Affected by the power issue at the main site Affected by HDO210 INC374453 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/11/2020 3:44 3:13:40 Dependent Affected by the power issue at the main site Affected by HDO210 INC374453 HAIDO108 BROCHETTE_99 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/11/2020 3:44 3:13:40 Dependent Affected by the power issue at the main site Affected by HDO210 INC374453 HAIDO561 WANEY93_PROLONGE Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/11/2020 3:44 3:13:40 Dependent Affected by the power issue at the main site Affected by HDO210 INC374453 HAIDO216 RIVIERE_FROIDE Port-au-Prince ZTE 2G+3G A Talkpool 5/11/2020 3:44 3:13:40 Dependent Affected by the power issue at the main site Affected by HDO210 INC374453 HAIDO514 JERUSALEM Port-au-Prince ZTE 2G+3G A Talkpool 5/11/2020 3:44 3:13:40 Dependent Affected by the power issue at the main site Affected by HDO210 INC374530 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 4:13 2:44:40 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC374531 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 5/11/2020 4:25 2:32:40 Power Power Failure (Indeterminate) Team has been informed , ETA 7:30 AM INC374449 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/11/2020 4:39 2:18:40 Power Power Failure (Solar System failure) Solar site , will be recovered with sunrise INC374533 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 4:49 2:08:40 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet INC374461 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/11/2020 5:17 1:40:40 Power Power Failure (Indeterminate) Team has been informed , ETA 8:30 AM INC374535 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/11/2020 5:24 1:33:40 Power Power Failure (Solar System failure) Solar site , will be recovered with sunrise INC374536 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/11/2020 6:04 0:53:40 Power Power Failure (Solar System failure) Solar site , will be recovered with sunrise INC374449 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/11/2020 6:05 0:52:40 Dependent Affected by the power issue at the main site Attached to HDC318 INC374537 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/11/2020 6:08 0:49:40 Power Power Failure (Solar System failure) Solar system failed , will be restored with sunrise Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 672:55:40 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 424:06:40 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/11/2020 INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 146:13:40 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 106:30:40 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 79:37:40 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 61:17:40 RBS RBS Fault (DXU failure) Faulty DXU, Spare part already collected. Next update will be shared as soon as possible from TX team INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 43:29:40 Power Power Failure (Indeterminate) Defective inverter need to be replaced. Next update to share when available INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 39:07:40 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 18:05:40 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 9:49:40 RBS RBS Fault (Indeterminate) Inverter faulty, spare already requested ETR not provided yet. INC374441 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 5/11/2020 0:50 6:07:40 Transmission Transmission (Indeterminate) Team is informed. ETA expired, new ETA not provided yet. INC374464 HDS353 THIOTTE Sud-Est Ericsson 3G B Talkpool 5/11/2020 5:55 1:02:40 Transmission Transmission (Indeterminate) Team is informed. ETA not provided yet. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PNH on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PNH on May 11th 2020. Security To be shared Monday 11th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC374327 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:12 5/10/2020 19:40 4:28:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Site off grid Need to be justified Site back on air with commercial power INC374327 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 15:12 5/10/2020 19:40 4:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN150 Cascaded Restored with the main site INC374327 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 15:12 5/10/2020 19:40 4:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN150 Cascaded Restored with the main site INC374327 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 15:12 5/10/2020 19:40 4:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN150 Cascaded Restored with the main site INC374353 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 16:52 5/10/2020 22:13 5:21:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site restored without no intervention INC374407 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 5/10/2020 20:46 5/10/2020 22:58 2:12:00 4:00:00 Compliant Power Generator Failure (Alternator Failure) DC Alternator issue OK Team has fixed DC Alternator and restarted INC374378 HDN225 RAVINE_TROMPETTE Nord Ericsson 2G D Talkpool 5/10/2020 19:22 5/11/2020 0:58 5:36:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site restored without no intervention INC374507 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 5/10/2020 23:52 5/11/2020 4:22 4:30:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site has been restored by itself INC374448 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 5/11/2020 2:07 5/11/2020 5:45 3:38:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1\gal of oil added and genset restarted INC374506 HAIDC013 CHEMIN_NEUF Artibonite Huawei 2G+3G+LTE B Talkpool 5/11/2020 4:21 5/11/2020 6:19 1:58:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA and resolution details not yet added INC374284 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G A Talkpool 5/10/2020 18:44 5/10/2020 20:49 2:05:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) Ok Alam cleared by itself INC374385 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 5/10/2020 20:10 5/10/2020 21:19 1:09:00 4:00:00 Compliant Power Generator failure (High temperature) High temp on genset due to over coolant consumption OK 1 Gallon of water was added, and restarted genset. INC374297 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 5/10/2020 19:52 5/10/2020 22:26 2:34:00 4:00:00 Compliant Power Generator Failure (Underspeed) Under speed due to horse priming pump bend ok Team fixed it, genset restarted INC374295 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 5/10/2020 19:35 5/11/2020 0:09 4:34:00 4:00:00 Not Compliant RBS RBS Fault (DUW failure) DUW faulty Need to be justified DUW has been reset INC374417 HDS226 AQUIN Sud Ericsson 3G A Talkpool 5/10/2020 22:08 5/11/2020 3:23 5:15:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) High temp, Gasket head cylinder faulty. OK 2 gal of water has been added. INC374398 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 5/10/2020 22:52 5/11/2020 2:44 3:52:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA014 Cascade Back in service with the main site. INC374398 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 5/10/2020 22:52 5/11/2020 2:44 3:52:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA014 Cascade Back in service with the main site. INC374398 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G D Talkpool 5/10/2020 22:52 5/11/2020 2:44 3:52:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA014 Cascade Back in service with the main site. INC374509 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 5/11/2020 0:11 5/11/2020 2:50 2:39:00 4:00:00 Compliant Power Power Failure (Inverter Failure) Inverter inside the HPU is faulty OK The has been turned it on INC374509 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 5/11/2020 0:11 5/11/2020 2:50 2:39:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO356 Cascade Back in service with the main site. INC374524 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 5/11/2020 2:20 5/11/2020 4:38 2:18:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) Ok Alam cleared by itself INC374365 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/10/2020 17:56 5/11/2020 5:56 12:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Portable genset refuel 5 gals 1/2 of gasoline. INC373610 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/8/2020 19:38 5/10/2020 18:46 47:08:00 4:00:00 Not Compliant Power Generator failure (Head Cylinder Faulty) Head Cylinder reported Faulty. Need to be justified RCA and resolution details to be provided by the contractor INC373886 HDO615 CARRADEUX46_IMPASSEMIDORT_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/9/2020 23:22 5/10/2020 18:38 19:16:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) Low voltage due to Plug board disconnected. Need to be justified Plug board has been connected. INC374176 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/10/2020 10:40 5/10/2020 18:18 7:38:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC374368 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 18:40 5/10/2020 19:02 0:22:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC374368 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/10/2020 18:40 5/10/2020 19:02 0:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO594 Cascaded Site is back in service once issue solved at the main site. INC374256 HDO184 COMPLEXE_LOUVERTURE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 18:19 5/10/2020 20:37 2:18:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC374256 HDO565 PV-RTE DE KENSCOFF_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 18:19 5/10/2020 20:37 2:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO184 Cascaded Site is back in service once issue solved at the main site. INC374381 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 19:54 5/10/2020 22:12 2:17:47 4:00:00 Compliant Power Generator Failure (Starter battery failure) Failed to started? Faulty starter battery OK All breakers have been reset; and genset was restarted. INC374186 HDO530 LUMUMBA Port-au-Prince Huawei 2G+3G+LTE A O&M 5/10/2020 12:24 5/10/2020 23:38 11:14:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Main tank empty Fuel Delivery Delay Rescue has been made; and genset has been restarted by TP power team. INC374249 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 17:17 5/11/2020 2:48 9:31:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC374384 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/10/2020 18:22 5/11/2020 2:22 8:00:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC374406 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 5/10/2020 20:48 5/11/2020 20:48 24:00:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC374403 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 5/10/2020 20:31 5/11/2020 6:31 10:00:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC374084 HDC298 DROUET Artibonite Ericsson 3G D Talkpool 5/10/2020 12:20 5/11/2020 3:00 14:40:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Pending Need to be justified Feedback is expected from the concerned team INC374279 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 5/10/2020 18:32 5/11/2020 3:22 8:50:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Pending Need to be justified Feedback is expected from the concerned team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 11 06:31:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 11 May 2020 12:31:58 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 16 13 4 19 52 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 11 1 0 32 ZTE 8 7 5 0 8 Huawei 12 12 11 2 12 Network 46 30 17 2 52 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 6 0 2 16 52 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 135:32:37 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 130:07:37 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 62:27:37 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR expired, new ETR not provided yet. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 54:12:37 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 47:31:37 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 43:48:37 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 43:10:37 Transmission Transmission (NPU Failure) NPU faulty , need to be replaced INC373869 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 5/9/2020 16:11 40:17:37 Power Generator failure (Indeterminate) The new AC alternator is faulty .follow up is ongoing. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 36:48:37 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 35:04:37 Power Generator failure (Radiator failure) Radiator damages. Follow up is ongoing by the ASCOT team. more update is expected from team. INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 35:04:37 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 35:04:37 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 35:04:37 Dependent Affected by the power issue at the main site Affected by HDO367 INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 34:12:37 RBS RBS Fault (Software Issue) License issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 29:58:37 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374179 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/10/2020 10:55 21:33:37 Power Power Failure (Indeterminate) The portable genset is not able to support the HUAWEI cabinet load. INC374179 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 10:55 21:33:37 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO299 INC374219 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 14:07 18:21:37 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed. ETA: cannot be provided INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 17:52:37 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 17:52:37 Dependent Affected by the power issue at the main site Affected by HDN114 INC374324 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 5/10/2020 15:02 17:26:37 Power Generator failure (Indeterminate) Engine starter issue, team will take the spare at HDO159. ETA: 9H45 AM INC374324 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:02 17:26:37 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:02 17:26:37 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/10/2020 15:02 17:26:37 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/10/2020 15:02 17:26:37 Dependent Affected by the power issue at the main site Affected by HDO343 INC374239 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:12 17:16:37 Power Generator Failure (Alternator Failure) AC Alternator Faulty , follow up is ongoing for replacement INC374346 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 16:04:37 Power Generator Failure (Engine Knocking ) Engine knocking reported , waiting for new feedback INC374346 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 16:04:37 Dependent Affected by the power issue at the main site Affected by HDN222 INC374258 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 15:23:37 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/10/2020 at 06:52AM. ETR will be provided. INC374258 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 15:23:37 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC374258 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 15:23:37 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC374270 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B O&M_Fuel 5/10/2020 17:56 14:32:37 Dependent Affected by the fuel issue at the main site Affected by HDN113 INC374270 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A O&M_Fuel 5/10/2020 17:56 14:32:37 Dependent Affected by the fuel issue at the main site Affected by HDN113 INC374270 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B O&M_Fuel 5/10/2020 17:56 14:32:37 Dependent Affected by the fuel issue at the main site Affected by HDN113 INC374270 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A O&M_Fuel 5/10/2020 17:56 14:32:37 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/10/2020 11:28 PM,ETR to be provided INC374282 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/10/2020 18:32 13:56:37 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC374293 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/10/2020 19:09 13:19:37 Power Power Failure (Solar System failure) Solar site , will be recovered with sunrise INC373893 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/10/2020 19:09 13:19:37 Power Power Failure (Indeterminate) According to TX team , 900 Mhz Cabinet and 3G Cabinet are being served by a single 40A breaker that needs to be replace INC374294 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 19:37 12:51:37 Power Power Failure (Indeterminate) TP is not managing his team to reach the site at night. New ETA provided: 8h30 AM INC374394 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/10/2020 21:33 10:55:37 Power Power Failure (Indeterminate) Team is on the site for corrective INC374435 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/11/2020 0:14 8:14:37 Power Power Failure (Solar System failure) Solar site , will be recovered with sunrise INC374437 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/11/2020 0:22 8:06:37 Power Power Failure (Solar System failure) Solar system failed , will be restored with sunrise INC374521 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 1:40 6:48:37 Power Power Failure (Indeterminate) Team cannot get access key padlock is broken. Follow up is ongoing with concerned team INC374291 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD D O&M FUEL 5/11/2020 1:53 6:35:37 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/10/2020 at 10:15PM. ETR will be provided. INC374291 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G+LTE D O&M FUEL 5/11/2020 1:53 6:35:37 Dependent Affected by Fuel issue at the main site Affected by HDO629 INC374531 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 5/11/2020 4:25 4:03:37 Power Power Failure (Indeterminate) Team has been informed , ETA 7:30 AM , Expired, new ETA: 8:40AM INC374449 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/11/2020 4:39 3:49:37 Power Power Failure (Solar System failure) Solar site , will be recovered with sunrise INC374533 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 4:49 3:39:37 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 9h00 AM INC374461 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/11/2020 5:17 3:11:37 Power Power Failure (Indeterminate) Team has been informed , ETA 8:30 AM INC374535 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/11/2020 5:24 3:04:37 Power Power Failure (Solar System failure) Solar site , will be recovered with sunrise INC374544 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/11/2020 6:45 1:43:37 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP. INC374558 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 5/11/2020 7:36 0:52:37 Power Generator failure (Indeterminate) Team is informed. ETA not provided yet. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 11 06:36:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 11 May 2020 12:36:04 +0000 Subject: [Rantt] link down(SDH025-SDH011 port S1 SFP2 ) In-Reply-To: References: Message-ID: Hello David, Could you please share the last feedback regarding this case? Noted that the link is still down. [cid:image001.png at 01D6276F.336D9100] [cid:image004.png at 01D0E3ED.C9BDFC50] [cid:image004.jpg at 01D30F84.9CF5A3C0] Israel Guerdy NOC Team Unigestion Holding S.A (Digicel Haiti) 151 Angle Ave Jean Paul II & Imp. Duverger Turgeau, Port au Prince, Haiti +5093700 7500| digicelhaiti.com From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Sunday, May 10, 2020 3:56 PM To: david.vielot at tpmanagementsa.com; Jithin J Singh (jithin.j.singh at talkpool.com) ; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_Transmission ; Shamir Stephane Supreme ; Haiti Noc ; Weby Julnot ; Jean Arleff Israel Chery ; Francois Boyer ; Eddy Jean-Baptiste Subject: RE: link down(SDH025-SDH011 port S1 SFP2 ) Adding talkpool team From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Sunday, May 10, 2020 3:49 PM To: Weby Julnot >; Haiti Noc >; Jean Rosebert Dorcely >; Jean Arleff Israel Chery >; Francois Boyer >; Eddy Jean-Baptiste > Cc: Hai_Tech_Transmission >; Shamir Stephane Supreme > Subject: RE: link down(SDH025-SDH011 port S1 SFP2 ) Hello David, As spoken, please send a team to check the connection below and revert. INC374331/TAS235455 created. Regards, NOC Team From: Weby Julnot > Sent: Sunday, May 10, 2020 3:02 PM To: Haiti Noc >; Jean Rosebert Dorcely >; Jean Arleff Israel Chery >; Francois Boyer >; Eddy Jean-Baptiste > Cc: Hai_Tech_Transmission >; Shamir Stephane Supreme > Subject: link down(SDH025-SDH011 port S1 SFP2 ) Hello Noc, Please send one team to check connection below on site. Gi0/5/4 down down SDH025 Gi0/5/4 to IP20N ( 8+0) SDH025-SDH011 port S1 SFP2 Weby JULNOT, Best Regards ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 85435 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 5389 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 2390 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 11 07:31:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 11 May 2020 13:31:54 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 675:27:16 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 426:38:16 RBS RBS Fault (Indeterminate) Access issue due to non-payment by Digicel. Follow-up is ongoing with site Acquisition. More updates will be on 5/11/2020 INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 148:45:16 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 109:02:16 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 82:09:16 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 63:49:16 RBS RBS Fault (DXU failure) Faulty DXU, Spare part already collected. Next update will be shared as soon as possibleform Tx team INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 46:01:16 Power Power Failure (Indeterminate) Defective inverter need to be replaced. Next update to share when available INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 41:39:16 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373893 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 35:14:16 RBS RBS Fault (Indeterminate) Faulty breaker 40A inside the RBS need to be replaced. Next update to share when available. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 20:37:16 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 12:21:16 RBS RBS Fault (Indeterminate) Inverter faulty, spare already requested ETR not provided yet. INC374441 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 5/11/2020 0:50 8:39:16 Transmission Transmission (Indeterminate) Team is working on site. INC374488 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 5/11/2020 7:50 1:39:16 RBS RBS Fault (Indeterminate) Team is informed, Eta 11:30 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 11 07:33:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 11 May 2020 13:33:09 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 19 13 6 15 53 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 9 1 0 27 ZTE 7 6 4 0 7 Huawei 19 19 16 3 19 Network 49 34 21 3 53 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 6 0 3 15 53 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 136:35:20 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 131:10:20 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 63:30:20 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR expired, new ETR not provided yet. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 55:15:20 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 48:34:20 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 44:51:20 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 44:13:20 Transmission Transmission (NPU Failure) NPU faulty , need to be replaced INC373869 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 5/9/2020 16:11 41:20:20 Power Generator failure (Indeterminate) The new AC alternator is faulty .follow up is ongoing. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 37:51:20 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 36:07:20 Power Generator failure (Radiator failure) Portable Genset on site, AC output don't running well, team is informed, ETA 11:00 AM INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 36:07:20 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 36:07:20 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 36:07:20 Dependent Affected by the power issue at the main site Affected by HDO367 INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 35:15:20 RBS RBS Fault (Software Issue) License issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 31:01:20 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374179 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/10/2020 10:55 22:36:20 Power Power Failure (Indeterminate) The portable genset is not able to support the HUAWEI cabinet load. INC374179 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 10:55 22:36:20 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO299 INC374219 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 14:07 19:24:20 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed. ETA: cannot be provided INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 18:55:20 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374324 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 5/10/2020 15:02 18:29:20 Power Generator failure (Indeterminate) Engine starter issue , team find the spare for replacement. ETA:9:30 AM INC374324 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:02 18:29:20 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:02 18:29:20 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/10/2020 15:02 18:29:20 Dependent Affected by the power issue at the main site Affected by HDO343 INC374324 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/10/2020 15:02 18:29:20 Dependent Affected by the power issue at the main site Affected by HDO343 INC374239 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:12 18:19:20 Power Generator Failure (Alternator Failure) AC Alternator Faulty , follow up is ongoing for replacement INC374346 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 17:07:20 Power Generator Failure (Engine Knocking ) Engine knocking reported , waiting for new feedback INC374346 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 17:07:20 Dependent Affected by the power issue at the main site Affected by HDN222 INC374258 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 16:26:20 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/10/2020 at 06:52AM. ETR will be provided. INC374258 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 16:26:20 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC374258 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 16:26:20 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC374282 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/10/2020 18:32 14:59:20 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC374293 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/10/2020 19:09 14:22:20 Power Power Failure (Solar System failure) Solar site , will be recovered with sunrise INC373893 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/10/2020 19:09 14:22:20 Power Power Failure (Indeterminate) According to TX team , 900 MHz Cabinet and 3G Cabinet are being served by a single 40A breaker that needs to be replace INC374294 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 19:37 13:54:20 Power Power Failure (Indeterminate) Team is on the site for corrective INC374408 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/10/2020 20:59 12:32:20 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/11/2020 at 8h34 AM. Follow up is ongoing and feedback expected from them INC374437 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/11/2020 0:22 9:09:20 Power Power Failure (Solar System failure) Solar system failed , will be restored with sunrise INC374521 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 1:40 7:51:20 Power Power Failure (Indeterminate) Team cannot get access key padlock is broken. Follow up is ongoing with concerned team INC374291 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A O&M FUEL 5/11/2020 1:53 7:38:20 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/10/2020 at 10:15PM. ETR will be provided. INC374291 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G+LTE D O&M FUEL 5/11/2020 1:53 7:38:20 Dependent Affected by Fuel issue at the main site Affected by HDO629 INC374449 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/11/2020 4:39 4:52:20 Power Power Failure (Solar System failure) Solar site , will be recovered with sunrise INC374533 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 4:49 4:42:20 Power Power Failure (Indeterminate) Team is on the site for corrective INC374461 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/11/2020 5:17 4:14:20 Power Power Failure (Indeterminate) Team is working on site INC374544 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/11/2020 6:45 2:46:20 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP. INC374558 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 5/11/2020 7:36 1:55:20 Power Generator failure (Indeterminate) Team is informed. ETA 10:00 AM. INC374496 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 8:13 1:18:20 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10h00 AM INC374570 HDC010 PONT_TAMBOUR Artibonite Huawei 2G+3G+LTE A Talkpool 5/11/2020 8:21 1:10:20 Power Generator failure (Indeterminate) Team has been dispatch, ETA:10:30AM INC374570 HDC018 VENOTTE Artibonite Huawei 2G+3G A Talkpool 5/11/2020 8:21 1:10:20 Dependent Affected by the power issue at the main site Affected by HDC010 INC374570 HDC007 PIVERT Artibonite Huawei 2G+3G+LTE A Talkpool 5/11/2020 8:21 1:10:20 Dependent Affected by the power issue at the main site Affected by HDC010 INC374570 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G A Talkpool 5/11/2020 8:21 1:10:20 Dependent Affected by the power issue at the main site Affected by HDC010 INC374575 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 5/11/2020 8:32 0:59:20 Power Generator failure (Indeterminate) Team is informed. ETA 11:15AM. INC374576 HGA021 ARNAULD Nippes Ericsson 2G+3G C Talkpool 5/11/2020 8:44 0:47:20 Power Generator failure (Indeterminate) Team is informed. ETA not provided yet. INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/11/2020 8:54 0:37:20 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC374579 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 5/11/2020 8:55 0:36:20 RBS RBS Fault (Indeterminate) Team has been dispatch, ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 11 09:58:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 11 May 2020 15:58:21 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 15 13 6 19 53 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 7 1 0 27 ZTE 10 9 5 0 10 Huawei 16 16 15 3 16 Network 49 32 21 3 53 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 8 0 5 11 53 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 139:00:19 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 133:35:19 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 65:55:19 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR expired, new ETR not provided yet. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 57:40:19 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 50:59:19 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 47:16:19 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 46:38:19 Transmission Transmission (NPU Failure) NPU faulty , need to be replaced INC373869 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 5/9/2020 16:11 43:45:19 Power Generator failure (Indeterminate) The new AC alternator is faulty .follow up is ongoing. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 40:16:19 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 38:32:19 Power Generator failure (Radiator failure) Portable Genset on site, AC output don't running well, team is informed, ETA 11:00 AM INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 38:32:19 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 38:32:19 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 38:32:19 Dependent Affected by the power issue at the main site Affected by HDO367 INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 37:40:19 RBS RBS Fault (Software Issue) License issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 33:26:19 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374300 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 5/10/2020 8:23 27:33:19 RBS RBS Fault (DUW failure) DUW faulty, replacement is ongoing ETA 11:30AM INC374179 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/10/2020 10:55 25:01:19 Power Power Failure (Indeterminate) The portable genset is not able to support the HUAWEI cabinet load. INC374179 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 10:55 25:01:19 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO299 INC374219 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 14:07 21:49:19 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed. ETA: cannot be provided INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 21:20:19 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374239 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:12 20:44:19 Power Generator Failure (Alternator Failure) AC Alternator Faulty , follow up is ongoing for replacement INC374346 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 19:32:19 Power Generator Failure (Engine Knocking ) Engine knocking reported , waiting for new feedback INC374346 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 19:32:19 Dependent Affected by the power issue at the main site Affected by HDN222 INC374258 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 5/10/2020 17:05 18:51:19 Power Generator failure (Indeterminate) Power team is requested, after refueled, ETA not yet provided. INC374258 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 18:51:19 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC374258 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 18:51:19 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC374282 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/10/2020 18:32 17:24:19 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC374408 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/10/2020 20:59 14:57:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/11/2020 at 8h34 AM. Follow up is ongoing and feedback expected from them INC374437 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/11/2020 0:22 11:34:19 Power Power Failure (Solar System failure) Solar system failed , After the sunrise, Site Remain down, power team has been informed. INC374521 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 1:40 10:16:19 Power Power Failure (Indeterminate) Team cannot get access key padlock is broken. Follow up is ongoing with concerned team INC374291 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A O&M FUEL 5/11/2020 1:53 10:03:19 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/10/2020 at 10:15PM. ETR will be provided. INC374291 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G+LTE D O&M FUEL 5/11/2020 1:53 10:03:19 Dependent Affected by Fuel issue at the main site Affected by HDO629 INC374461 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/11/2020 5:17 6:39:19 Transmission Transmission (Indeterminate) After Power Intervention, TX team has been requested, ETA to be provided INC374544 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/11/2020 6:45 5:11:19 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP. INC374558 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 5/11/2020 7:36 4:20:19 Power Generator failure (Indeterminate) Team is on site, waiting for access. INC374496 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/11/2020 8:13 3:43:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/11/2020 at 11h42 AM. Follow up is ongoing and feedback expected from them INC374575 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 5/11/2020 8:32 3:24:19 Power Generator failure (Indeterminate) Team is informed. ETA 12:00PM. INC374576 HGA021 ARNAULD Nippes Ericsson 2G+3G C Talkpool 5/11/2020 8:44 3:12:19 Power Generator failure (Indeterminate) Team is informed. ETA 12:00 PM. INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A Acquisition 5/11/2020 8:54 3:02:19 Power Power Failure (Indeterminate) Access block by owner due nonpayment. Follow up is ongoing with concerned team INC374583 HDS014 LOVING_LIGHT_HOTEL Sud-Est Ericsson 3G A Talkpool 5/11/2020 9:04 2:52:19 RBS RBS Fault (Indeterminate) Team is informed. ETA not provided yet. INC374621 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 5/11/2020 9:34 2:22:19 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/11/2020 at 11:02PM. ETR will be provided. INC374617 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 5/11/2020 9:40 2:16:19 Power Generator failure (Indeterminate) Team is informed. ETA 1:00 PM. INC374617 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 5/11/2020 9:40 2:16:19 Dependent Affected by the power issue at the main site Affected by HDS360 INC374701 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 9:58 1:58:19 Power Power Failure (Indeterminate) Team is awaiting for access. Follow up is ongoing INC374630 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G A Talkpool 5/11/2020 10:14 1:42:19 Power Power Failure (Indeterminate) Team has been dispatch, ETA:1:30PM INC374638 HDC212 DOMOND Centre Ericsson 2G D Talkpool 5/11/2020 10:28 1:28:19 Power Generator failure (Indeterminate) Team has been dispatch, ETA:to be provided INC374638 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 5/11/2020 10:28 1:28:19 Dependent Affected by the power issue at the main site Affected by HDC212 INC374638 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 5/11/2020 10:28 1:28:19 Dependent Affected by the power issue at the main site Affected by HDC212 INC374606 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 5/11/2020 10:31 1:25:19 Power Generator failure (Indeterminate) Team has been dispatch, ETA:12:25PM INC374641 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 5/11/2020 10:32 1:24:19 Power Generator failure (Indeterminate) Team is informed. ETA not provided yet. INC374650 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/11/2020 10:50 1:06:19 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC374665 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 11:27 0:29:19 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC374481 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/11/2020 11:28 0:28:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/11/2020 at 11h36 AM. Follow up is ongoing and feedback expected from them ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Mon May 11 10:17:54 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Mon, 11 May 2020 16:17:54 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: HDS199: MAJOR FUEL THEFT SITE. WILL BE FUEL THIS AFTERNOON 4PM APPROX HGA064: TALPOOL HAVE TO RECTIFY BEFORE FUELING HDS118: FUELED AND UP HDO272: RED ZONE SITE TEAM ON ROUTE. ETA 1245 HDO629: RESCUED AND GENSET STARTED HDO617: MAJOR FUEL THEFT SITE. TO BE ASSESSED HGA134: FUEL TEAM ETA 1600. HDO003: REDZONE SITE ETA TO BE CONFIRMED Best Regards, [cid:image001.jpg at 01D6278E.2C58BA60] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Guerdy Israel On Behalf Of Haiti Noc Sent: Monday, May 11, 2020 11:58 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 15 13 6 19 53 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 7 1 0 27 ZTE 10 9 5 0 10 Huawei 16 16 15 3 16 Network 49 32 21 3 53 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 8 0 5 11 53 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 139:00:19 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 133:35:19 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 65:55:19 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR expired, new ETR not provided yet. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 57:40:19 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 50:59:19 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 47:16:19 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 46:38:19 Transmission Transmission (NPU Failure) NPU faulty , need to be replaced INC373869 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 5/9/2020 16:11 43:45:19 Power Generator failure (Indeterminate) The new AC alternator is faulty .follow up is ongoing. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 40:16:19 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 38:32:19 Power Generator failure (Radiator failure) Portable Genset on site, AC output don't running well, team is informed, ETA 11:00 AM INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 38:32:19 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 38:32:19 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 38:32:19 Dependent Affected by the power issue at the main site Affected by HDO367 INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 37:40:19 RBS RBS Fault (Software Issue) License issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 33:26:19 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374300 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 5/10/2020 8:23 27:33:19 RBS RBS Fault (DUW failure) DUW faulty, replacement is ongoing ETA 11:30AM INC374179 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/10/2020 10:55 25:01:19 Power Power Failure (Indeterminate) The portable genset is not able to support the HUAWEI cabinet load. INC374179 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 10:55 25:01:19 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO299 INC374219 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 14:07 21:49:19 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed. ETA: cannot be provided INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 21:20:19 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374239 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:12 20:44:19 Power Generator Failure (Alternator Failure) AC Alternator Faulty , follow up is ongoing for replacement INC374346 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 19:32:19 Power Generator Failure (Engine Knocking ) Engine knocking reported , waiting for new feedback INC374346 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 19:32:19 Dependent Affected by the power issue at the main site Affected by HDN222 INC374258 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 5/10/2020 17:05 18:51:19 Power Generator failure (Indeterminate) Power team is requested, after refueled, ETA not yet provided. INC374258 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 18:51:19 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC374258 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 18:51:19 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC374282 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/10/2020 18:32 17:24:19 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC374408 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/10/2020 20:59 14:57:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/11/2020 at 8h34 AM. Follow up is ongoing and feedback expected from them INC374437 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/11/2020 0:22 11:34:19 Power Power Failure (Solar System failure) Solar system failed , After the sunrise, Site Remain down, power team has been informed. INC374521 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 1:40 10:16:19 Power Power Failure (Indeterminate) Team cannot get access key padlock is broken. Follow up is ongoing with concerned team INC374291 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A O&M FUEL 5/11/2020 1:53 10:03:19 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/10/2020 at 10:15PM. ETR will be provided. INC374291 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G+LTE D O&M FUEL 5/11/2020 1:53 10:03:19 Dependent Affected by Fuel issue at the main site Affected by HDO629 INC374461 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/11/2020 5:17 6:39:19 Transmission Transmission (Indeterminate) After Power Intervention, TX team has been requested, ETA to be provided INC374544 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/11/2020 6:45 5:11:19 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP. INC374558 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 5/11/2020 7:36 4:20:19 Power Generator failure (Indeterminate) Team is on site, waiting for access. INC374496 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/11/2020 8:13 3:43:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/11/2020 at 11h42 AM. Follow up is ongoing and feedback expected from them INC374575 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 5/11/2020 8:32 3:24:19 Power Generator failure (Indeterminate) Team is informed. ETA 12:00PM. INC374576 HGA021 ARNAULD Nippes Ericsson 2G+3G C Talkpool 5/11/2020 8:44 3:12:19 Power Generator failure (Indeterminate) Team is informed. ETA 12:00 PM. INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A Acquisition 5/11/2020 8:54 3:02:19 Power Power Failure (Indeterminate) Access block by owner due nonpayment. Follow up is ongoing with concerned team INC374583 HDS014 LOVING_LIGHT_HOTEL Sud-Est Ericsson 3G A Talkpool 5/11/2020 9:04 2:52:19 RBS RBS Fault (Indeterminate) Team is informed. ETA not provided yet. INC374621 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 5/11/2020 9:34 2:22:19 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/11/2020 at 11:02PM. ETR will be provided. INC374617 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 5/11/2020 9:40 2:16:19 Power Generator failure (Indeterminate) Team is informed. ETA 1:00 PM. INC374617 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 5/11/2020 9:40 2:16:19 Dependent Affected by the power issue at the main site Affected by HDS360 INC374701 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 9:58 1:58:19 Power Power Failure (Indeterminate) Team is awaiting for access. Follow up is ongoing INC374630 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G A Talkpool 5/11/2020 10:14 1:42:19 Power Power Failure (Indeterminate) Team has been dispatch, ETA:1:30PM INC374638 HDC212 DOMOND Centre Ericsson 2G D Talkpool 5/11/2020 10:28 1:28:19 Power Generator failure (Indeterminate) Team has been dispatch, ETA:to be provided INC374638 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 5/11/2020 10:28 1:28:19 Dependent Affected by the power issue at the main site Affected by HDC212 INC374638 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 5/11/2020 10:28 1:28:19 Dependent Affected by the power issue at the main site Affected by HDC212 INC374606 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 5/11/2020 10:31 1:25:19 Power Generator failure (Indeterminate) Team has been dispatch, ETA:12:25PM INC374641 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 5/11/2020 10:32 1:24:19 Power Generator failure (Indeterminate) Team is informed. ETA not provided yet. INC374650 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/11/2020 10:50 1:06:19 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC374665 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 11:27 0:29:19 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC374481 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/11/2020 11:28 0:28:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/11/2020 at 11h36 AM. Follow up is ongoing and feedback expected from them ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 11 10:26:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 11 May 2020 16:26:00 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 678:22:13 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 429:33:13 RBS RBS Fault (Indeterminate) access blocked due nonpayment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 151:40:13 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 111:57:13 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 85:04:13 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 66:44:13 RBS RBS Fault (DXU failure) Faulty DXU, Spare part already collected. Next update will be shared as soon as possible form TX team INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 48:56:13 Power Power Failure (Indeterminate) Defective inverter need to be replaced. Next update to share when available INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 44:34:13 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373893 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 38:09:13 RBS RBS Fault (Indeterminate) Team is on site. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 23:32:13 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 15:16:13 RBS RBS Fault (Indeterminate) Inverter faulty, spare already requested ETR not provided yet. INC374488 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 5/11/2020 7:50 4:34:13 RBS RBS Fault (Indeterminate) Team is on site. INC374199 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/11/2020 11:55 0:29:13 Power Power Failure (Solar System failure) Solar Site, Sector expected to be up with sunrise, When Batteries are fully charged. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 11 10:43:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 11 May 2020 16:43:37 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374609 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei A Talkpool 5/11/20 9:27 3:11:03 Power Power Failure (Indeterminate) Due to traffic jam, the intervention time is delayed. ETA: 01H00 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 11 12:37:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 11 May 2020 18:37:14 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 10 10 6 14 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 5 1 0 21 ZTE 5 4 1 0 5 Huawei 14 14 13 3 14 Network 37 23 15 3 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 6 0 2 11 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 141:39:21 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 136:14:21 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 68:34:21 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 60:19:21 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 53:38:21 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 49:55:21 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 42:55:21 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 41:11:21 Power Generator failure (Radiator failure) Team is working on site. INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 41:11:21 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 41:11:21 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 41:11:21 Dependent Affected by the power issue at the main site Affected by HDO367 INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 40:19:21 RBS RBS Fault (Software Issue) License issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 36:05:21 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374179 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/10/2020 10:55 27:40:21 Power Power Failure (Indeterminate) The portable genset is not able to support the HUAWEI cabinet load. INC374179 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 10:55 27:40:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO299 INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 23:59:21 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374239 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:12 23:23:21 Power Generator Failure (Alternator Failure) AC Alternator Faulty , follow up is ongoing for replacement INC374346 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 22:11:21 Power Generator Failure (Engine Knocking ) Talkpool break down the Genset, more update will be share once available INC374346 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 22:11:21 Dependent Affected by the power issue at the main site Affected by HDN222 INC374408 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/10/2020 20:59 17:36:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/11/2020 at 8h34 AM. Follow up is ongoing and feedback expected from them INC374521 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 1:40 12:55:21 Power Power Failure (Indeterminate) Team cannot get access key padlock is broken. Follow up is ongoing with concerned team INC374291 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD D Talkpool 5/11/2020 1:53 12:42:21 Power Generator failure (Indeterminate) Site remains down after refueling, power team is informed, ETA not yet provided. INC374291 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G+LTE D Talkpool 5/11/2020 1:53 12:42:21 Dependent Affected by Fuel issue at the main site Affected by HDO629 INC374544 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/11/2020 6:45 7:50:21 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP. INC374496 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/11/2020 8:13 6:22:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/11/2020 at 11h42 AM. Follow up is ongoing and feedback expected from them INC374575 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 5/11/2020 8:32 6:03:21 Power Generator failure (Indeterminate) Team is informed. Delay due to a motorcycle failure, a new ETA will be share soon INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD B Acquisition 5/11/2020 8:54 5:41:21 Power Power Failure (Indeterminate) Access block by owner due nonpayment. Follow up is ongoing with concerned team INC374621 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 5/11/2020 9:34 5:01:21 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/11/2020 at 11:02PM. ETR will be provided. INC374617 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 5/11/2020 9:40 4:55:21 Dependent Affected by the power issue at the main site Affected by HDS360 INC374641 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 5/11/2020 10:32 4:03:21 Power Generator failure (Indeterminate) Team is informed. ETA 02:40PM. INC374464 HDS353 THIOTTE Sud-Est Ericsson 3G A Talkpool 5/11/2020 11:08 3:27:21 RBS RBS Fault (Indeterminate) Team is informed. ETA 03:15PM INC374727 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 5/11/2020 11:52 2:43:21 Power Power Failure (Indeterminate) Site will be back in service with the commercial power. INC374727 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 5/11/2020 11:52 2:43:21 Dependent Affected by the power issue at the main site Affected by HDN150 INC374727 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/11/2020 11:52 2:43:21 Dependent Affected by the power issue at the main site Affected by HDN150 INC374727 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/11/2020 11:52 2:43:21 Dependent Affected by the power issue at the main site Affected by HDN150 INC374684 HAIDO633 CANAAN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 12:51 1:44:21 Power Power Failure (Indeterminate) Team is on the site for corrective INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 1:25:21 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Till now, not yet available INC374743 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 13:10 1:25:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO175 INC374755 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 5/11/2020 13:48 0:47:21 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC374816 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 5/11/2020 13:52 0:43:21 Power Power Failure (Indeterminate) Team has been dispatch. ETA not provide yet ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 11 12:38:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 11 May 2020 18:38:58 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (02:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 02:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 680:33:21 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 431:44:21 RBS RBS Fault (Indeterminate) access blocked due non payment , follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 153:51:21 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 114:08:21 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 87:15:21 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 68:55:21 RBS RBS Fault (DXU failure) Faulty DXU, Spare part already collected. Next update will be shared as soon as possibleform Tx team INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 51:07:21 Power Power Failure (Indeterminate) Defective inverter need to be replaced. Next update to share when available INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 46:45:21 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373893 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 40:20:21 RBS RBS Fault (Indeterminate) Team is on site. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 25:43:21 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 17:27:21 RBS RBS Fault (Indeterminate) Inverter faulty, spare already requested ETR not provided yet. INC374488 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 5/11/2020 7:50 6:45:21 Power Power Failure (Indeterminate) No Tx issue found on site. Power team has been informed but No ETA has been provided yet. INC374199 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/11/2020 11:55 2:40:21 Power Power Failure (Solar System failure) Solar Site, Sector expected to be up with sunrise, When Batteries are fully charged. INC374627 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/11/2020 13:48 0:47:21 RBS RBS Fault (Indeterminate) Team is informed, ETA 4:00PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 11 12:39:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 11 May 2020 18:39:48 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 02:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 02:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC374762 HAIDS210 MATHURIN Ouest ZTE A Talkpool 5/11/2020 14:05 0:30:21 Power Generator failure (Indeterminate) Team has been informed, ETA not yet provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 11 14:35:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 11 May 2020 20:35:49 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 10 11 6 10 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 4 1 0 17 ZTE 8 8 2 0 8 Huawei 12 12 11 3 12 Network 35 24 14 3 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 5 0 1 10 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 143:37:51 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 138:12:51 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 70:32:51 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 62:17:51 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 55:36:51 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 51:53:51 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 44:53:51 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 43:09:51 Power Generator failure (Radiator failure) AC ALT of the portable genset is faulty. Team will remove the radiator of HPU to repair it. ETR to be provided. INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 43:09:51 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 43:09:51 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 43:09:51 Dependent Affected by the power issue at the main site Affected by HDO367 INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 42:17:51 RBS RBS Fault (Software Issue) License issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 38:03:51 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374179 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/10/2020 10:55 29:38:51 Power Power Failure (Indeterminate) The portable genset is not able to support the HUAWEI cabinet load. A new engine is planned to be done by Digicel today. INC374179 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 10:55 29:38:51 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO299 INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 25:57:51 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 25:57:51 Dependent Affected by the power issue at the main site Affected by HDN136 INC374239 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:12 25:21:51 Power Generator Failure (Alternator Failure) AC Alternator Faulty , follow up is ongoing for replacement INC374346 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 24:09:51 Power Generator Failure (Engine Knocking ) A portable genset will be installed on site to put it back in service. ETA: 3:30 PM, expired, NEW ETA: 5:00PM INC374346 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 24:09:51 Dependent Affected by the power issue at the main site Affected by HDN222 INC374408 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/10/2020 20:59 19:34:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/11/2020 at 8h34 AM. Follow up is ongoing and feedback expected from them INC374521 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 1:40 14:53:51 Power Power Failure (Indeterminate) Team cannot get access key padlock is broken. Follow up is ongoing with concerned team INC374496 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/11/2020 8:13 8:20:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/11/2020 at 11h42 AM. Follow up is ongoing and feedback expected from them INC374575 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 5/11/2020 8:32 8:01:51 Power Generator failure (Indeterminate) Team is informed. Delay due to a motorcycle failure, a new ETA will be share soon INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A Acquisition 5/11/2020 8:54 7:39:51 Power Power Failure (Indeterminate) Access block by owner due nonpayment. Follow up is ongoing with concerned team INC374621 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 5/11/2020 9:34 6:59:51 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/11/2020 at 11:02PM. ETR will be provided. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 3:23:51 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police INC374743 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 13:10 3:23:51 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO175 INC374755 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 5/11/2020 13:48 2:45:51 Power Generator failure (Indeterminate) Team Is working on site. INC374772 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/11/2020 14:56 1:37:51 Power Power Failure (Indeterminate) Site suspected out of fuel according to TP, due to unsave area team cannot reach the site to get pictures now, new update is expected INC374772 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/11/2020 14:56 1:37:51 Dependent Affected by the power issue at the main site Affected by HDC276 INC374856 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/11/2020 15:21 1:12:51 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 05h15 PM INC374855 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G B Talkpool 5/11/2020 15:21 1:12:51 Power Generator failure (Indeterminate) Team is informed, ETA 05:00PM INC374855 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G B Talkpool 5/11/2020 15:21 1:12:51 Dependent Affected by the power issue at the main site Affected by HDS118 INC374855 HAIDS131 LES_CAYES Sud ZTE 2G+3G B Talkpool 5/11/2020 15:21 1:12:51 Dependent Affected by the power issue at the main site Affected by HDS118 INC374488 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 5/11/2020 15:31 1:02:51 Power Power Failure (Indeterminate) Team has been informed, ETA: 5:25PM INC374864 HDO613 RUE ARMAND HOLLY_DEBUSSY Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/11/2020 16:00 0:33:51 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From jithin.j.singh at talkpool.com Mon May 11 16:13:44 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Mon, 11 May 2020 22:13:44 +0000 Subject: [Rantt] TenGig Micro wave link OBLEON-HILAIRE down In-Reply-To: References: Message-ID: Hello Weby, As discussed, the field team is standby at SDH010 awaiting further instructions. Please advise accordingly. Wesner Rene (+509 3634 8857) is the technician in-charged. BR/ Jithin Singh. From: Jithin J Singh Sent: Saturday, May 9, 2020 11:32 PM To: Weby Julnot ; Haiti Noc ; Eddy Jean-Baptiste ; Frantz Michel Mondesir ; Jean Philippe Francois ; Gerry Bolante ; Bernard Yacoub ; astrid.argana at tpmanagementsa.com; Nikhil Govind ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran ; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. ; Beatrice Desir Mogene Cc: Hai_Warehouseteam ; Eng Teck Ng ; Luigi Roy ; Hai_Tech_Transmission ; Francois Boyer ; Hai_Tech_O&M ; Jean Arleff Israel Chery ; Geoffrey Collins ; Jean Yvelt Marseille ; Hai_Tech_RFPO ; Hai_Tech_TX ; HAI_Tech_Noc Subject: Re: [Tp.ran] TenGig Micro wave link OBLEON-HILAIRE down Hello Weby, The same team will continue to provide on site assistance tomorrow as requested. BR/ Jithin Singh. From: Weby Julnot > Sent: Saturday, May 9, 2020 10:51 PM To: Haiti Noc >; Jithin J Singh >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Dorcely, we still have the same issue, we were working on it during the day Unfortunately technician on site didn't have a good connection on site to share with us some pictures we asked him, when receive them tonight, we will analyze for the next step. See below Test we performed on site today. - Hard Reset on the TCC board at SDH010 - Check if all physical connection are good - Ask field team to log locally on the node to check a) status of the links ( All links are working fine) b) Management configuration ( All configuration are present ) - Power cycle the Nodes ( Obleon & Hilaire) - Swap LIC board at SDH010--->SDH011 to a new one - Check if all physical connection are good from router side(Wait for pictures to confirm) Hello Jithin/Fenelon Send one team tomorrow morning to finish the troubleshooting. Weby JULNOT, Best Regards From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Saturday, May 9, 2020 6:54 PM To: Jithin J Singh >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy/jithin, Can we have an update about the troubleshooting at SDH010 to recover the supervision. It's very urgent to recover the supervision on both nodes SDH010 and SDH009 in order to monitor the nodes. NOC Team From: Jithin J Singh > Sent: Saturday, May 9, 2020 9:23 AM To: Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy, The field team is trying to reach the site again today. They were unable to reach the area yesterday due to political unrest situation prevailing in the region and people in the area blocked them form entering the place. We expect the team to arrive on site by 10:30 AM. BR/ Jithin Singh. From: Eddy Jean-Baptiste > Sent: Saturday, May 9, 2020 8:28 AM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean Philippe Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Jithin , Could you please help to push the guy to go on site ? I don't receive any call From: Jithin J Singh > Sent: Friday, May 8, 2020 12:12 PM To: Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy, Team has been dispatched to SDH010 again as requested. Gregory Milord (+509 3782 3536) is the technician in-charged. BR/ Jithin Singh. From: Eddy Jean-Baptiste > Sent: Friday, May 8, 2020 11:52 AM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Jithin , We still need someone at SDH010 to perform the job done , as last time the guys on site had some difficulties to finish the wor. Please we need to close this case today. From: Eddy Jean-Baptiste Sent: Monday, May 4, 2020 5:39 PM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ho Jithin , Thanks for your quick follow-up . Replacement has been done. However we have some link without management . Need help at SDH010 for troubleshooting From: Jithin J Singh > Sent: Monday, May 4, 2020 4:03 PM To: Frantz Michel Mondesir >; Eddy Jean-Baptiste >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hi All, Please be informed that the LIC board has been replaced at SDH011. Hello Eddy, Please check status of the affected services and let us know if further intervention is needed on this case. Thanks. BR/ Jithin Singh. From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 1:26 PM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Delivered to Arcie Abenuman From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 11:08 AM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ready to be collected From: Eddy Jean-Baptiste > Sent: Monday, May 4, 2020 10:56 AM To: Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Beatrice / WH Team , Kindly Deliver the below material to Talkpool Team Equipment: LIC-X-E10 Product Code: 24-L010-0/BOF Serial Number: J389B10552. From: Jean P. Francois > Sent: Monday, May 4, 2020 4:01 AM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, We have a card failure at SDH011 (LIC-X-E10); it needs to be replaced. BR Jean P. Francois From: Jithin J Singh > Sent: Monday, May 4, 2020 1:25 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, Teams are mobilized for checking the issues at SDH011 and SDH009 as requested. Please arrange access for both sites. The following teams are assigned: * SDH011 - Roldan Consul (+509 3701 0727). ETA is 2:15 AM. * SDH009 - Jean Kelly (+509 3791 5685). ETA 3:00 AM. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, May 4, 2020 1:02 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; Jithin J Singh >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: TenGig Micro wave link OBLEON-HILAIRE down All' Be informed that TenGig Micro wave link HILAIRE-OBBLEON is down . Contractor has been dispatched to check at SDH011 and SDH009 to check the issue. [cid:image001.png at 01D627BF.E5751260] We will keep you posted Regards, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Email-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 37827 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 11451 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 11 16:29:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 11 May 2020 22:29:21 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 684:25:58 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 435:36:58 RBS RBS Fault (Indeterminate) access blocked due non payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 157:43:58 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 118:00:58 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 91:07:58 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 72:47:58 RBS RBS Fault (DXU failure) Faulty DXU, Spare part already collected. Next update will be shared as soon as possibleform Tx team INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 54:59:58 Power Power Failure (Indeterminate) Defective inverter need to be replaced. Next update to share when available INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 50:37:58 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373893 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 44:12:58 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 29:35:58 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 21:19:58 RBS RBS Fault (Indeterminate) inverter is faulty, ETR not provided yet. INC374199 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/11/2020 11:55 6:32:58 Power Power Failure (Solar System failure) Solar Site, Sector expected to be up with sunrise, When Batteries are fully charged. INC374627 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/11/2020 13:48 4:39:58 RBS RBS Fault (RUS failure) RUS 01 B3 faulty , spare requested, waiting for the next update. INC374829 HDN259 COLONI AGRICOL Nord-Est Ericsson 2G B Talkpool 5/11/2020 14:22 4:05:58 RBS RBS Fault (Indeterminate) Team is on site. INC374867 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/11/2020 16:08 2:19:58 Power Power Failure (Indeterminate) Team is informed, ETA 07:20 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 11 17:27:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 11 May 2020 23:27:47 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 11th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 11th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 146:18:03 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 140:53:03 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 72:49:21 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 64:34:20 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 58:17:03 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 54:09:39 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 47:34:03 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 45:26:18 Power Generator failure (Radiator failure) AC ALT of the portable genset is faulty. Team will remove the radiator of HPU to repair it. ETR to be provided. INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 45:26:18 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 45:26:18 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 45:26:18 Dependent Affected by the power issue at the main site Affected by HDO367 INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 44:31:22 RBS RBS Fault (Software Issue) License issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 40:17:22 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374179 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 10:55 32:19:03 Power Power Failure (Indeterminate) The portable genset is not able to support the HUAWEI cabinet load. A new engine is planned to be done by Digicel today. INC374179 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 10:55 32:19:03 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO299 INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 28:11:22 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 28:11:22 Dependent Affected by the power issue at the main site Affected by HDN136 INC374239 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:12 27:35:22 Power Generator Failure (Alternator Failure) AC Alternator Faulty , follow up is ongoing for replacement INC374521 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 1:40 17:33:04 Power Power Failure (Indeterminate) Team cannot get access key padlock is broken. Follow up is ongoing with concerned team INC374496 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/11/2020 8:13 11:01:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/11/2020 at 11h42 AM. Follow up is ongoing and feedback expected from them INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE B Acquisition 5/11/2020 8:54 10:20:03 Power Power Failure (Indeterminate) Access block by owner due nonpayment. Follow up is ongoing with concerned team INC374575 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 5/11/2020 8:32 10:18:18 Power Generator failure (Indeterminate) Team is informed. Delay due to a motorcycle failure, a new ETA will be share soon INC374621 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 5/11/2020 9:34 9:16:18 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/11/2020 at 11:02PM. ETR will be provided. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 6:04:03 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police INC374772 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/11/2020 14:56 3:51:22 Power Power Failure (Indeterminate) Site suspected out of fuel according to TP, due to unsave area team cannot reach the site to get pictures now, new update is expected INC374772 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/11/2020 14:56 3:51:22 Dependent Affected by the power issue at the main site Affected by HDC276 INC374866 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/11/2020 16:09 2:38:22 Transmission Transmission (Indeterminate) After power intervention Tx team has been requested, TX team is informed, ETA to be provided. INC374904 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/11/2020 16:36 2:38:03 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 7h25 PM INC374918 HDC163 LACUL Artibonite Ericsson 2G+3G D Talkpool 5/11/2020 17:00 1:47:22 Power Power Failure (Indeterminate) Team has been informed, ETA: 8:15PM INC374921 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 5/11/2020 17:05 1:42:22 Power Power Failure (Indeterminate) Team has been informed, ETA: 7:15PM INC374886 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 5/11/2020 17:32 1:18:21 Power Power Failure (Indeterminate) Team is informed, ETA 7:25 PM INC374929 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 18:07 1:07:03 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 7h20 PM INC374932 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/11/2020 18:16 0:58:03 Power Power Failure (Indeterminate) Team is in front of the gate awaiting for access INC374893 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 18:18 0:56:03 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 8h10 PM INC374893 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 18:18 0:56:03 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO021 INC374895 HDO669 DEBUSSY_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 18:28 0:46:03 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 8h00 PM INC374931 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Talkpool 5/11/2020 18:12 0:38:21 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC374931 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 5/11/2020 18:12 0:38:21 Dependent Affected by the power issue at the main site Affected by HDS267 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 685:21:46 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 436:32:46 RBS RBS Fault (Indeterminate) access blocked due non payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 158:39:46 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 118:56:46 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 92:03:46 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 73:43:46 RBS RBS Fault (DXU failure) Faulty DXU, Spare part already collected. Next update will be shared as soon as possibleform Tx team INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 55:55:46 Power Power Failure (Indeterminate) Defective inverter need to be replaced. Next update to share when available INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 51:33:46 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373893 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 45:08:46 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 30:31:46 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 22:15:46 RBS RBS Fault (Indeterminate) inverter is faulty, ETR not provided yet. INC374199 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/11/2020 11:55 7:28:46 Power Power Failure (Solar System failure) Solar Site, Sector expected to be up with sunrise, When Batteries are fully charged. INC374627 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/11/2020 13:48 5:35:46 RBS RBS Fault (RUS failure) RUS 01 B3 faulty , spare requested, waiting for the next update. INC374829 HDN259 COLONI AGRICOL Nord-Est Ericsson 2G B Talkpool 5/11/2020 14:22 5:01:46 RBS RBS Fault (Indeterminate) Team is on site. INC374867 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/11/2020 16:08 3:15:46 Power Power Failure (Indeterminate) Team is informed, ETA 07:20 PM. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC374403 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 5/10/2020 20:25 5/11/2020 7:45 11:20:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Circuit breaker that power the BTS tripped. Need to be justified Breaker has been reset. INC374449 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/11/2020 6:05 5/11/2020 7:45 1:40:01 4:00:00 Compliant Dependent Affected by the power issue at the main site Solar System fail OK Site is up with the sunrise INC374536 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/11/2020 6:04 5/11/2020 7:45 1:41:01 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System fail OK Site is up with the sunrise INC374537 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/11/2020 6:08 5/11/2020 7:45 1:37:01 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System fail OK Site is up with the sunrise INC374531 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 5/11/2020 4:25 5/11/2020 8:20 3:55:01 4:00:00 Compliant Power Power Failure (Indeterminate) High temperature OK 1 gallon of coolant has been added. INC374270 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A O&M_Fuel 5/10/2020 17:56 5/11/2020 8:20 14:24:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added genset restarted INC374270 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B O&M_Fuel 5/10/2020 17:56 5/11/2020 8:20 14:24:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDN113 Cascaded Up with the main site INC374270 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A O&M_Fuel 5/10/2020 17:56 5/11/2020 8:20 14:24:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDN113 Cascaded Up with the main site INC374270 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B O&M_Fuel 5/10/2020 17:56 5/11/2020 8:20 14:24:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDN113 Cascaded Up with the main site INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 5/11/2020 8:20 17:44:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN113 Cascaded Up with the main site INC374435 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/11/2020 0:14 5/11/2020 9:00 8:46:01 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site is up with the sunrise INC374535 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/11/2020 5:24 5/11/2020 9:00 3:36:01 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System fail OK Site is up with the sunrise INC373893 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/10/2020 19:09 5/11/2020 10:00 14:51:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details to be provided by the contractor INC374570 HDC010 PONT_TAMBOUR Artibonite Huawei 2G+3G+LTE A Talkpool 5/11/2020 8:21 5/11/2020 10:00 1:39:00 4:00:00 Compliant Power Generator failure (Indeterminate) Low oil level OK DC low voltage Oil level has been fixed at a normal level and the genset has been restarted. INC374570 HDC018 VENOTTE Artibonite Huawei 2G+3G A Talkpool 5/11/2020 8:21 5/11/2020 10:00 1:39:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC010 Cascaded Up with the main site INC374570 HDC007 PIVERT Artibonite Huawei 2G+3G+LTE A Talkpool 5/11/2020 8:21 5/11/2020 10:00 1:39:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC010 Cascaded Up with the main site INC374570 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G A Talkpool 5/11/2020 8:21 5/11/2020 10:00 1:39:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC010 Cascaded Up with the main site INC374607 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/11/2020 9:28 5/11/2020 10:28 1:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Solar System fail OK Site is up with the sunrise INC374607 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/11/2020 9:28 5/11/2020 10:28 1:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Solar System fail OK Site is up with the sunrise INC374293 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/10/2020 19:09 5/11/2020 11:11 16:02:01 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site is up with the sunrise INC374596 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 5/11/2020 9:44 5/11/2020 11:11 1:27:00 4:00:00 Compliant Power Generator failure (Indeterminate) Low oil pressure. OK 1 gallon of oil has been added. INC374638 HDC232 LEDIER Centre Ericsson 2G D Talkpool 5/11/2020 10:28 5/11/2020 11:11 0:43:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Up with the main site INC374638 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G A Talkpool 5/11/2020 10:28 5/11/2020 11:11 0:43:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Up with the main site INC374449 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/11/2020 4:39 5/11/2020 11:11 6:32:01 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site is up with the sunrise INC373923 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/9/2020 13:18 5/11/2020 11:11 45:52:59 4:00:00 Not Compliant Transmission Transmission (NPU Failure) NPU replaced Need to be justified Power reset applied and TX on. INC374461 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/11/2020 5:17 5/11/2020 11:11 5:54:01 4:00:00 Not Compliant Transmission Transmission (Indeterminate) RAU was found in TX off. Need to be justified Power reset applied and TX on. INC374324 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 5/10/2020 15:02 5/11/2020 11:46 20:44:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Engine starter faulty Need to be justified Engine starter faulty replaced, genset restarted INC374324 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:02 5/11/2020 11:46 20:44:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Up with the main site INC374324 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/10/2020 15:02 5/11/2020 11:46 20:44:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Up with the main site INC374324 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/10/2020 15:02 5/11/2020 11:46 20:44:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Up with the main site INC374324 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/10/2020 15:02 5/11/2020 11:46 20:44:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Up with the main site INC374579 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 5/11/2020 8:55 5/11/2020 11:46 2:51:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) DUW frozen OK A power reset has made DUW. INC374638 HDC212 DOMOND Centre Ericsson 2G D Talkpool 5/11/2020 10:28 5/11/2020 11:46 1:18:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) OK RCA and resolution details to be provided by the contractor INC374638 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 5/11/2020 10:28 5/11/2020 11:46 1:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC212 Cascaded Up with the main site INC374638 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/11/2020 10:28 5/11/2020 11:46 1:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC212 Cascaded Up with the main site INC374606 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 5/11/2020 10:31 5/11/2020 11:46 1:15:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) OK RCA and resolution details to be provided by the contractor INC374630 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G A Talkpool 5/11/2020 10:14 5/11/2020 13:31 3:17:00 4:00:00 Compliant Power Power Failure (Indeterminate) (Indeterminate) OK RCA and resolution details to be provided by the contractor INC374816 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 5/11/2020 13:52 5/11/2020 14:46 0:54:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site back on air by itself INC374727 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 5/11/2020 11:52 5/11/2020 15:30 3:38:00 4:00:00 Compliant Power Power Failure (Indeterminate) Commercial power failed OK Site is back in service with the power commecial INC374727 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 5/11/2020 11:52 5/11/2020 15:30 3:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Up with the main site INC374727 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/11/2020 11:52 5/11/2020 15:30 3:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Up with the main site INC374727 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/11/2020 11:52 5/11/2020 15:30 3:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Up with the main site INC374488 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 5/11/2020 15:31 5/11/2020 16:35 1:04:00 4:00:00 Compliant Power Power Failure (Indeterminate) Alarm displayed due battery starter was not connected, OK Genset restarted INC374346 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/10/2020 16:24 5/11/2020 17:35 25:11:00 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) (Indeterminate) OK RCA and resolution details to be provided by the contractor INC374515 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 5/11/2020 1:20 5/11/2020 7:32 6:12:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Genset breaker tripped Need to be justified Breaker trip, reset breaker and restart genset. INC374258 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 5/10/2020 17:05 5/11/2020 12:07 19:02:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Genset has been bleed and restart. INC374258 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 5/11/2020 12:07 19:02:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS118 Cascaded Back on air with the main site INC374258 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 5/10/2020 17:05 5/11/2020 12:07 19:02:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS118 Cascaded Back on air with the main site INC374617 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 5/11/2020 9:40 5/11/2020 12:11 2:31:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Genset breaker tripped OK breaker tripped due over load ,1/2 gal oil added, reset breaker and restart genset INC374576 HGA021 ARNAULD Nippes Ericsson 2G+3G C Talkpool 5/11/2020 8:44 5/11/2020 12:33 3:49:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details Is expected from team INC374583 HDS014 LOVING_LIGHT_HOTEL Sud-Est Ericsson 3G A Talkpool 5/11/2020 9:04 5/11/2020 12:51 3:47:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK Low oil pressure, 1 gal 1/2 oil added and restart genset INC374688 HGA014 AZILE Nippes Ericsson 2G A Talkpool 5/11/2020 12:16 5/11/2020 13:25 1:09:00 4:00:00 Compliant Power Generator failure (Low Voltage) DC low voltage OK dc low voltage, adjusted fuse, 1 gal oil and restart INC373869 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 5/9/2020 16:11 5/11/2020 13:53 45:42:13 4:00:00 Not Compliant Power Generator Failure (Faulty AVR) AVR faulty Need to be justified AC Alt and AVR are replaced, 1 gal oil added and restart with another battery INC374558 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 5/11/2020 7:36 5/11/2020 14:00 6:24:10 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified inverter found in fault mode. Power reset performed. INC374291 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE D Talkpool 5/11/2020 1:53 5/11/2020 14:41 12:48:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Site remains down after refueling, Need to be justified Power team has been restarte the genset. INC374291 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G+LTE D Talkpool 5/11/2020 1:53 5/11/2020 14:41 12:48:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO629 Cascaded Back on air with the main site INC374617 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 5/11/2020 9:40 5/11/2020 12:11 2:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS360 Cascaded Back on air with the main site INC374300 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 5/10/2020 20:04 5/11/2020 14:00 17:56:03 4:00:00 Not Compliant RBS RBS Fault (DUW failure) DUW faulty Need to be justified DUW has been replaced INC374464 HDS353 THIOTTE Sud-Est Ericsson 3G A Talkpool 5/11/2020 11:08 5/11/2020 15:11 4:03:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Dc power cable wasn't tightened and burned in the breaker,team has fix it up. INC374641 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 5/11/2020 10:32 5/11/2020 14:08 3:36:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Genset breaker tripped OK beaker tripped due to loose contact, reset breaker and restart INC374544 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/11/2020 6:45 5/11/2020 15:00 8:15:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel delivery delay 10 Gal. of Fuel added to the portable genset INC374755 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 5/11/2020 13:48 5/11/2020 16:56 3:08:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK low oil pressure , 1 gal 1/2 oil added, made GM and restart with another battery INC374855 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G B Talkpool 5/11/2020 15:21 5/11/2020 17:30 2:09:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) No alarm displayed due to faulty battery OK The genset was started with an external battery INC374855 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G B Talkpool 5/11/2020 15:21 5/11/2020 17:30 2:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS118 Cascaded Back on air with the main site INC374855 HAIDS131 LES_CAYES Sud ZTE 2G+3G B Talkpool 5/11/2020 15:21 5/11/2020 17:30 2:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS118 Cascaded Back on air with the main site INC374762 HAIDS210 MATHURIN Ouest ZTE 3G+LTE A O&M FUEL 5/11/2020 14:05 5/11/2020 18:00 3:55:03 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel issue OK Fuel added, and genset has been restarted. INC374453 HAIDO210 MAHOTIERE_79 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/11/2020 3:44 5/11/2020 7:28 3:43:21 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset OK 1 gallon of oil has been added then genset restarted INC374453 HAIDO604 MAHOTIERE 75 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/11/2020 3:44 5/11/2020 7:28 3:43:21 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO210 OK The site is back in service once the issue solved at HDO210 INC374453 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/11/2020 3:44 5/11/2020 7:28 3:43:21 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO210 OK The site is back in service once the issue solved at HDO210 INC374453 HAIDO108 BROCHETTE_99 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/11/2020 3:44 5/11/2020 7:28 3:43:21 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO210 OK The site is back in service once the issue solved at HDO210 INC374453 HAIDO561 WANEY93_PROLONGE Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/11/2020 3:44 5/11/2020 7:28 3:43:21 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO210 OK The site is back in service once the issue solved at HDO210 INC374453 HAIDO216 RIVIERE_FROIDE Port-au-Prince ZTE 2G+3G A Talkpool 5/11/2020 3:44 5/11/2020 7:28 3:43:21 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO210 OK The site is back in service once the issue solved at HDO210 INC374453 HAIDO514 JERUSALEM Port-au-Prince ZTE 2G+3G A Talkpool 5/11/2020 3:44 5/11/2020 7:28 3:43:21 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO210 OK The site is back in service once the issue solved at HDO210 INC374530 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 4:13 5/11/2020 9:51 5:37:11 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The site is back in service without any intervention INC374394 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/10/2020 21:33 5/11/2020 8:24 10:50:24 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to radiator issue Need to be justified 1 gallon of oil and 1 gallon of coolant have been added then genset restarted INC374533 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 4:49 5/11/2020 9:31 4:41:37 4:00:00 Not Compliant Power Generator failure (Battery Failure) Engine failed to start due to battery issue Need to be justified The genset has been started with an external battery INC374294 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 19:37 5/11/2020 9:54 14:17:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Engine failed to start due to battery issue Need to be justified The genset has been started with an external battery INC374623 HDO653 DAJINA Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/11/2020 9:56 5/11/2020 11:22 1:26:00 4:00:00 Compliant Power Generator Failure (CPS issue) Genset stop (automode) and Low voltage on the CPS OK The system has been reset INC374650 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/11/2020 10:50 5/11/2020 12:02 1:12:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator issue Need to be justified 1 gallon of coolant has been added then genset restarted INC374219 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/10/2020 14:07 5/11/2020 11:14 21:07:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel has been added then genset restarted INC374701 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 9:58 5/11/2020 12:49 2:51:00 4:00:00 Compliant Power Generator Failure (CPS issue) Alarm on CPS battery OK The alarm has been reset then system restarted INC374665 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 11:27 5/11/2020 13:25 1:58:00 4:00:00 Compliant Power Generator failure (Battery Failure) Engine failed to start due to battery missing water OK Water has been added then genset restarted INC374481 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/11/2020 11:28 5/11/2020 13:39 2:11:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank empty OK The quantity of fuel added will shared by concerned team INC374698 HDO653 DAJINA Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/11/2020 12:24 5/11/2020 14:48 2:24:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK No intervention has been performed INC374684 HAIDO633 CANAAN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 12:51 5/11/2020 16:42 3:51:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset OK 1 gallon of oil has been added then genset restarted INC374856 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/11/2020 15:21 5/11/2020 17:16 1:55:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped OK The breaker has been reset INC374408 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/10/2020 20:59 5/11/2020 16:28 19:28:11 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel has been added then genset restarted Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC374537 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/11/2020 7:55 5/11/2020 8:25 0:30:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site is back in service with sunrise INC374638 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G A Talkpool 5/11/2020 10:28 5/11/2020 13:45 3:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affceted by HDC212 Cascaded Site back in service with the main site INC374638 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/11/2020 10:28 5/11/2020 13:45 3:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affceted by HDC212 Cascaded Site back in service with the main site INC374488 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 5/11/2020 7:50 5/11/2020 17:15 9:25:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified Genset has been restarted. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 11 19:15:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 12 May 2020 01:15:04 +0000 Subject: [Rantt] NOC hourly report at 09:00 PM Message-ID: Hello All, Received the NOC hourly report done at 09:00 PM Sites off air by Class Class A B C D Total Total 5 5 7 13 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 5 0 0 25 ZTE 5 5 1 0 5 Huawei 0 0 0 0 0 Network 26 10 1 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 2 0 7 5 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 93:47:25 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 75:27:25 RBS RBS Fault (DXU failure) Faulty DXU, Spare part already collected. Next update is expected from team INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 75:06:25 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 66:51:25 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 57:39:25 Power Power Failure (Indeterminate) Defective inverter need to be replaced. Next update to share when available INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 56:27:25 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 53:17:25 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 47:43:25 Power Generator failure (Radiator failure) AC ALT of the portable genset is faulty. Team will remove the radiator of HPU to repair it. ETR to be provided. INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 47:43:25 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 47:43:25 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 47:43:25 Dependent Affected by the power issue at the main site Affected by HDO367 INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 46:52:25 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 46:51:25 RBS RBS Fault (Software Issue) License issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 42:37:25 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 30:31:25 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 30:31:25 Dependent Affected by the power issue at the main site Affected by HDN136 INC374239 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:12 29:55:25 Power Generator Failure (Alternator Failure) AC Alternator Faulty , follow up is ongoing for replacement INC374575 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 5/11/2020 8:32 12:35:25 Power Generator failure (Indeterminate) Team is working on the site. INC374199 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/11/2020 11:55 9:12:25 Power Power Failure (Solar System failure) Solar Site, Sector expected to be up with sunrise, When Batteries are fully charged. INC374829 HDN259 COLONI AGRICOL Nord-Est Ericsson 2G B Talkpool 5/11/2020 14:22 6:45:25 RBS RBS Fault (DTRU failure) Faulty DTRU , spare need INC374772 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/11/2020 14:56 6:11:25 Power Power Failure (Indeterminate) Site suspected out of fuel according to TP, due to unsafe area team cannot reach the site to get pictures now, new update is expected INC374772 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/11/2020 14:56 6:11:25 Dependent Affected by the power issue at the main site Affected by HDC276 INC374867 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/11/2020 16:08 4:59:25 Power Power Failure (Indeterminate) Team is informed, ETA Expired , waiting for next update INC374866 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/11/2020 16:09 4:58:25 Transmission Transmission (Indeterminate) TX Team is working on site INC374921 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 5/11/2020 17:05 4:02:25 Power Power Failure (Indeterminate) Team is on site INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 1:51:25 Power Power Failure (Indeterminate) Team is informed, ETA:10:45PM INC374949 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C Talkpool 5/11/2020 20:07 1:00:25 Power Power Failure (Indeterminate) Team is informed, ETA:10:00PM INC375013 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/11/2020 20:16 0:51:25 Power Power Failure (Indeterminate) Team is informed, ETA not provided yet INC374957 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 5/11/2020 20:38 0:29:25 Power Power Failure (Indeterminate) Team is informed, ETA not provided yet. INC375019 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/11/2020 20:40 0:27:25 Power Power Failure (Indeterminate) Team is already informed for follow up ,. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 11 19:25:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 12 May 2020 01:25:25 +0000 Subject: [Rantt] Recall: NOC hourly report at 09:00 PM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 09:00 PM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Mon May 11 19:32:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 12 May 2020 01:32:31 +0000 Subject: [Rantt] NOC hourly report at 09:00 PM Message-ID: Hello All, Received the NOC hourly report done at 09:00 PM Sites off air by Class Class A B C D Total Total 11 9 7 11 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 5 1 0 18 ZTE 5 5 1 0 5 Huawei 15 15 14 2 15 Network 35 25 16 2 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 3 0 2 6 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 148:35:29 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 143:10:29 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 75:30:29 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 67:15:29 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 60:34:29 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 56:51:29 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 49:51:29 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 48:07:29 Power Generator failure (Radiator failure) AC ALT of the portable genset is faulty. Team will remove the radiator of HPU to repair it. ETR to be provided. INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 48:07:29 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 48:07:29 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 48:07:29 Dependent Affected by the power issue at the main site Affected by HDO367 INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 47:15:29 RBS RBS Fault (Software Issue) License issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 43:01:29 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374179 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/10/2020 10:55 34:36:29 Power Power Failure (Indeterminate) The portable genset is not able to support the HUAWEI cabinet load. A new engine is planned to be done by Digicel. INC374179 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 10:55 34:36:29 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO299 INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 30:55:29 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 30:55:29 Dependent Affected by the power issue at the main site Affected by HDN136 INC374239 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:12 30:19:29 Power Generator Failure (Alternator Failure) AC Alternator Faulty , follow up is ongoing for replacement INC374521 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 1:40 19:51:29 Power Power Failure (Indeterminate) Team cannot get access key padlock is broken. Follow up is ongoing with concerned team INC374496 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/11/2020 8:13 13:18:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/11/2020 at 11h42 AM. Follow up is ongoing and feedback expected from them INC374575 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 5/11/2020 8:32 12:59:29 Power Generator failure (Indeterminate) Team is working on the site. INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A Acquisition 5/11/2020 8:54 12:37:29 Power Power Failure (Indeterminate) Access block by owner due nonpayment. Follow up is ongoing with concerned team INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 8:21:29 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police INC374772 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/11/2020 14:56 6:35:29 Power Power Failure (Indeterminate) Site suspected out of fuel according to TP, due to unsafe area team cannot reach the site to get pictures now, new update is expected INC374772 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/11/2020 14:56 6:35:29 Dependent Affected by the power issue at the main site Affected by HDC276 INC374866 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/11/2020 16:09 5:22:29 Transmission Transmission (Indeterminate) TX Team is working on site INC374921 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 5/11/2020 17:05 4:26:29 Power Power Failure (Indeterminate) Team is on site INC374929 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 18:07 3:24:29 Power Power Failure (Indeterminate) ETA: 7h20 pm expired. Still waiting for new updates from TP. INC374895 HDO669 DEBUSSY_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 18:28 3:03:29 Power Power Failure (Indeterminate) ETA 20:00 pm expired. TP is not able to provide more update about this. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 2:15:29 Power Power Failure (Indeterminate) Team is informed, ETA:10:45PM INC375005 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 19:30 2:01:29 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10:10 pm. INC374943 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 19:41 1:50:29 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 9:30 pm. INC374948 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 20:05 1:26:29 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10:15 pm. INC374949 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C Talkpool 5/11/2020 20:07 1:24:29 Power Power Failure (Indeterminate) Team is informed, ETA:10:00PM INC375013 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/11/2020 20:16 1:15:29 Power Power Failure (Indeterminate) Team is informed, ETA not provided yet INC375017 HAIDO023 PEGUY_VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 20:30 1:01:29 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: not available yet. INC374957 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 5/11/2020 20:38 0:53:29 Power Power Failure (Indeterminate) Team is informed, ETA not provided yet. INC375019 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/11/2020 20:40 0:51:29 Power Power Failure (Indeterminate) Team is already informed for follow up ,. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 11 19:34:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 12 May 2020 01:34:52 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 687:31:55 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 438:42:55 RBS RBS Fault (Indeterminate) access blocked due non-payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 160:49:55 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 121:06:55 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 94:13:55 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 75:53:55 RBS RBS Fault (DXU failure) Faulty DXU, Spare part already collected. Next update is expected from team INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 58:05:55 Power Power Failure (Indeterminate) Defective inverter need to be replaced. Next update to share when available INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 53:43:55 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 47:18:55 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 32:41:55 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 24:25:55 RBS RBS Fault (Indeterminate) inverter faulty, ETR not provided yet. INC374199 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/11/2020 11:55 9:38:55 Power Power Failure (Solar System failure) Solar Site, Sector expected to be up with sunrise, When Batteries are fully charged. INC374627 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/11/2020 13:48 7:45:55 RBS RBS Fault (RUS failure) RUS 01 B3 faulty , spare requested, waiting for the next update. INC374829 HDN259 COLONI AGRICOL Nord-Est Ericsson 2G B Talkpool 5/11/2020 14:22 7:11:55 RBS RBS Fault (DTRU failure) Faulty DTRU , spare need INC374867 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/11/2020 16:08 5:25:55 Power Power Failure (Indeterminate) Team is informed, ETA Expired , waiting for next update Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Mon May 11 20:08:25 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Tue, 12 May 2020 02:08:25 +0000 Subject: [Rantt] NOC hourly report at 09:00 PM In-Reply-To: References: Message-ID: Hello NOC, Please see the below updates, HDO367 ? Team collected the radiator from HGA044, will be arrive HDO367 by10:30pm. Please arrange access accordingly HDO299 ? Team doing engine swapping HDN114 ? Solar site, batteries are not good HDN240 ? Ac ALT is on the way to the region. ETR 10am tomorrow HDO519 ? Waiting for feedback from NOC about the key HDS284 ? Restored HDC245 ? Restored HDO585 ? Out of fuel. Ticket updated HDO669 ? TOS HDO538 ? TWA HDS315 ? Solar site HGA125 ? Restored HDC299 ? Solar site HDS321- TOS Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] ________________________________ From: Tp.imc.haiti on behalf of Haiti Noc Sent: Monday, May 11, 2020 9:32:31 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com ; astrid.argana at tpmanagementsa.com ; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng ; Luigi Roy ; Hai_Tech_O&M ; Frantz Jean Baptiste ; Geoffrey Collins ; Jean Yvelt Marseille ; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC hourly report at 09:00 PM Hello All, Received the NOC hourly report done at 09:00 PM Sites off air by Class Class A B C D Total Total 11 9 7 11 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 5 1 0 18 ZTE 5 5 1 0 5 Huawei 15 15 14 2 15 Network 35 25 16 2 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 3 0 2 6 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 148:35:29 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 143:10:29 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 75:30:29 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 67:15:29 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 60:34:29 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 56:51:29 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 49:51:29 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 48:07:29 Power Generator failure (Radiator failure) AC ALT of the portable genset is faulty. Team will remove the radiator of HPU to repair it. ETR to be provided. INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 48:07:29 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 48:07:29 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 48:07:29 Dependent Affected by the power issue at the main site Affected by HDO367 INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 47:15:29 RBS RBS Fault (Software Issue) License issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 43:01:29 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374179 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/10/2020 10:55 34:36:29 Power Power Failure (Indeterminate) The portable genset is not able to support the HUAWEI cabinet load. A new engine is planned to be done by Digicel. INC374179 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 10:55 34:36:29 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO299 INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 30:55:29 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 30:55:29 Dependent Affected by the power issue at the main site Affected by HDN136 INC374239 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:12 30:19:29 Power Generator Failure (Alternator Failure) AC Alternator Faulty , follow up is ongoing for replacement INC374521 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 1:40 19:51:29 Power Power Failure (Indeterminate) Team cannot get access key padlock is broken. Follow up is ongoing with concerned team INC374496 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/11/2020 8:13 13:18:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/11/2020 at 11h42 AM. Follow up is ongoing and feedback expected from them INC374575 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 5/11/2020 8:32 12:59:29 Power Generator failure (Indeterminate) Team is working on the site. INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A Acquisition 5/11/2020 8:54 12:37:29 Power Power Failure (Indeterminate) Access block by owner due nonpayment. Follow up is ongoing with concerned team INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 8:21:29 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police INC374772 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/11/2020 14:56 6:35:29 Power Power Failure (Indeterminate) Site suspected out of fuel according to TP, due to unsafe area team cannot reach the site to get pictures now, new update is expected INC374772 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/11/2020 14:56 6:35:29 Dependent Affected by the power issue at the main site Affected by HDC276 INC374866 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/11/2020 16:09 5:22:29 Transmission Transmission (Indeterminate) TX Team is working on site INC374921 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 5/11/2020 17:05 4:26:29 Power Power Failure (Indeterminate) Team is on site INC374929 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 18:07 3:24:29 Power Power Failure (Indeterminate) ETA: 7h20 pm expired. Still waiting for new updates from TP. INC374895 HDO669 DEBUSSY_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 18:28 3:03:29 Power Power Failure (Indeterminate) ETA 20:00 pm expired. TP is not able to provide more update about this. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 2:15:29 Power Power Failure (Indeterminate) Team is informed, ETA:10:45PM INC375005 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 19:30 2:01:29 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10:10 pm. INC374943 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 19:41 1:50:29 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 9:30 pm. INC374948 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 20:05 1:26:29 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10:15 pm. INC374949 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C Talkpool 5/11/2020 20:07 1:24:29 Power Power Failure (Indeterminate) Team is informed, ETA:10:00PM INC375013 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/11/2020 20:16 1:15:29 Power Power Failure (Indeterminate) Team is informed, ETA not provided yet INC375017 HAIDO023 PEGUY_VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 20:30 1:01:29 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: not available yet. INC374957 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 5/11/2020 20:38 0:53:29 Power Power Failure (Indeterminate) Team is informed, ETA not provided yet. INC375019 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/11/2020 20:40 0:51:29 Power Power Failure (Indeterminate) Team is already informed for follow up ,. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team?s intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[55419633].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[55419633].png URL: From Haiti.Noc at digicelgroup.com Mon May 11 20:21:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 12 May 2020 02:21:11 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 12 9 6 9 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 4 1 0 15 ZTE 4 4 1 0 4 Huawei 17 17 16 2 17 Network 34 25 18 2 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 3 0 1 6 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 76:17:56 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 149:22:56 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 143:57:56 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 68:02:56 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 61:21:56 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 57:38:56 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 50:38:56 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 48:54:56 Power Generator failure (Radiator failure) AC ALT of the portable genset is faulty. Team will remove the radiator of HPU to repair it. ETR to be provided. INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 48:54:56 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 48:54:56 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 48:54:56 Dependent Affected by the power issue at the main site Affected by HDO367 INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 48:02:56 RBS RBS Fault (Software Issue) License issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 43:48:56 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374179 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/10/2020 10:55 35:23:56 Power Power Failure (Indeterminate) Team is waiting for access in order to proceed with the Genset replacement INC374179 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 10:55 35:23:56 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO299 INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 31:42:56 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 31:42:56 Dependent Affected by the power issue at the main site Affected by HDN136 INC374239 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:12 31:06:56 Power Generator Failure (Alternator Failure) AC Alternator Faulty , Replacement is expected to be done by tomorrow INC374521 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 1:40 20:38:56 Power Power Failure (Indeterminate) Team cannot get access key padlock is broken. Follow up is ongoing with concerned team INC374496 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/11/2020 8:13 14:05:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/11/2020 at 11h42 AM. Follow up is ongoing and feedback expected from them INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A Acquisition 5/11/2020 8:54 13:24:56 Power Power Failure (Indeterminate) Access block by owner due nonpayment. Follow up is ongoing with concerned team INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 9:08:56 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police INC374772 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/11/2020 14:56 7:22:56 Power Power Failure (Indeterminate) Site suspected out of fuel according to TP, due to unsafe area team cannot reach the site to get pictures now, new update is expected INC374772 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/11/2020 14:56 7:22:56 Dependent Affected by the power issue at the main site Affected by HDC276 INC374929 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 18:07 4:11:56 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 3:02:56 Power Power Failure (Indeterminate) Team is informed, ETA:10:45PM INC375005 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 19:30 2:48:56 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10:10 pm. INC374943 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 19:41 2:37:56 Power Power Failure (Indeterminate) ETA: 9:30 pm expired; more update is expected from TP. INC374948 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 20:05 2:13:56 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10:15 pm. INC374949 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C Talkpool 5/11/2020 20:07 2:11:56 Power Power Failure (Indeterminate) Team is informed, ETA:10:00PM INC375013 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/11/2020 20:16 2:02:56 Power Power Failure (Solar System failure) Solar site, will be up with sunrise. INC375017 HAIDO023 PEGUY_VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 20:30 1:48:56 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC375019 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/11/2020 20:40 1:38:56 Power Power Failure (Solar System failure) Solar System failed , Site will be up with the sunrise INC375026 HDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 21:15 1:03:56 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: not available yet. INC375025 HAIDC020 MORNE_FORT_COW Artibonite Huawei 2G+3G+LTE B Talkpool 5/11/2020 21:17 1:01:56 Power Power Failure (Indeterminate) Team is already informed for follow up ,. ETA:11h45 PM INC375033 HAIDO131 MEYOTTE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/11/2020 21:42 0:36:56 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: not available yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 11 22:04:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 12 May 2020 04:04:03 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 690:00:40 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 441:11:40 RBS RBS Fault (Indeterminate) access blocked due non-payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 163:18:40 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 123:35:40 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 96:42:40 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 78:22:40 RBS RBS Fault (DXU failure) Faulty DXU, Spare part already collected. Next update will be shared as soon as possible from TX team INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 60:34:40 Power Power Failure (Indeterminate) Defective inverter need to be replaced. Next update to share when available INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 56:12:40 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 49:47:40 RBS RBS Fault (Fiber cable issue) Fiber cable faulty , need to be replace INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 35:10:40 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 26:54:40 RBS RBS Fault (Indeterminate) inverter faulty, ETR not provided yet. INC374199 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/11/2020 11:55 12:07:40 Power Power Failure (Solar System failure) Solar Site, Sector expected to be up with sunrise, When Batteries are fully charged. INC374627 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/11/2020 13:48 10:14:40 RBS RBS Fault (RUS failure) RUS 01 B3 faulty , spare requested, waiting for the next update. INC374829 HDN259 COLONI AGRICOL Nord-Est Ericsson 2G B Talkpool 5/11/2020 14:22 9:40:40 RBS RBS Fault (DTRU failure) Faulty DTRU , spare need INC374958 HDS364 KAGENME Sud-Est Ericsson 2G C Talkpool 5/11/2020 20:48 3:14:40 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site. INC374900 HDC262 JEAN_DENIS Artibonite Ericsson 3G D Talkpool 5/11/2020 22:44 1:18:40 Power RBS Fault (Indeterminate) TP cannot provide any update for the site Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 11 22:04:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 12 May 2020 04:04:26 +0000 Subject: [Rantt] Recall: NOC hourly report at 12:00 AM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 12:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Mon May 11 22:09:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 12 May 2020 04:09:01 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 690:00:40 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 441:11:40 RBS RBS Fault (Indeterminate) access blocked due non-payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 163:18:40 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 123:35:40 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 96:42:40 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 78:22:40 RBS RBS Fault (DXU failure) Faulty DXU, Spare part already collected. Next update will be shared as soon as possible from TX team INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 60:34:40 Power Power Failure (Indeterminate) Defective inverter need to be replaced. Next update to share when available INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 56:12:40 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 49:47:40 RBS RBS Fault (Fiber cable issue) Fiber cable faulty , need to be replace INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 35:10:40 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 26:54:40 RBS RBS Fault (Indeterminate) inverter faulty, ETR not provided yet. INC374199 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/11/2020 11:55 12:07:40 Power Power Failure (Solar System failure) Solar Site, Sector expected to be up with sunrise, When Batteries are fully charged. INC374627 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/11/2020 13:48 10:14:40 RBS RBS Fault (RUS failure) RUS 01 B3 faulty , spare requested, waiting for the next update. INC374829 HDN259 COLONI AGRICOL Nord-Est Ericsson 2G B Talkpool 5/11/2020 14:22 9:40:40 RBS RBS Fault (DTRU failure) Faulty DTRU , spare need INC374958 HDS364 KAGENME Sud-Est Ericsson 2G C Talkpool 5/11/2020 20:48 3:14:40 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site. INC374900 HDC262 JEAN_DENIS Artibonite Ericsson 3G D Talkpool 5/11/2020 22:44 1:18:40 Power RBS Fault (Indeterminate) TP cannot provide any update for the site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 11 22:24:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 12 May 2020 04:24:23 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 11 8 6 10 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 4 1 0 16 ZTE 4 4 1 0 4 Huawei 15 15 14 2 15 Network 33 23 16 2 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 5 0 1 6 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 151:27:17 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 146:02:17 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 78:22:17 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 70:07:17 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 63:26:17 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 59:43:17 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 52:43:17 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 50:59:17 Power Generator failure (Radiator failure) AC ALT of the portable genset is faulty. Team will remove the radiator of HPU to repair it. ETR to be provided. INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 50:59:17 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 50:59:17 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 50:59:17 Dependent Affected by the power issue at the main site Affected by HDO367 INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 50:07:17 RBS RBS Fault (Software Issue) License issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 45:53:17 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374179 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/10/2020 10:55 37:28:17 Power Power Failure (Indeterminate) The portable genset is not able to support the HUAWEI cabinet load. A new engine is planned to be done by Digicel. INC374179 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 10:55 37:28:17 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO299 INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 33:47:17 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 33:47:17 Dependent Affected by the power issue at the main site Affected by HDN136 INC374239 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:12 33:11:17 Power Generator Failure (Alternator Failure) AC Alternator Faulty , Replacement is expected to be done by tomorrow INC374521 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 1:40 22:43:17 Power Power Failure (Indeterminate) Team cannot get access key padlock is broken. Follow up is ongoing with concerned team INC374496 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/11/2020 8:13 16:10:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/11/2020 at 11h42 AM. Follow up is ongoing and feedback expected from them INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A Acquisition 5/11/2020 8:54 15:29:17 Power Power Failure (Indeterminate) Access block by owner due nonpayment. Follow up is ongoing with concerned team INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 11:13:17 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police INC374772 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/11/2020 14:56 9:27:17 Power Power Failure (Indeterminate) Site suspected out of fuel according to TP, due to unsafe area team cannot reach the site to get pictures now, new update is expected INC374772 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/11/2020 14:56 9:27:17 Dependent Affected by the power issue at the main site Affected by HDC276 INC374929 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/11/2020 18:07 6:16:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/11/2020 at 10h52 PM. ETR to provided. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 5:07:17 Power Power Failure (Indeterminate) Team is working on the site. INC374943 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 19:41 4:42:17 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC374949 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C O&M FUEL 5/11/2020 20:07 4:16:17 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/11/2020 at 11:23 PM. ETR will be provided. INC375013 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/11/2020 20:16 4:07:17 Power Power Failure (Solar System failure) Solar site, will be up with sunrise. INC375019 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/11/2020 20:40 3:43:17 Power Power Failure (Solar System failure) Solar System failed , Site will be up with the sunrise INC375026 HDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 21:15 3:08:17 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. Team will reach the site this morning 12:30 am. INC375033 HAIDO131 MEYOTTE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/11/2020 21:42 2:41:17 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. Team will reach the site this morning 1:10 am. INC374963 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 22:06 2:17:17 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. Team will reach the site this morning 12:30 am. INC375038 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 5/11/2020 22:12 2:11:17 Power Power Failure (Indeterminate) TP Team refuses to go to the site due to red zone INC374973 HAIDC117 PRAVILE Artibonite Huawei 2G+3G+LTE B Talkpool 5/11/2020 23:20 1:03:17 Power Power Failure (Indeterminate) Team is already informed for follow up ,. ETA :1h30 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 11 23:21:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 12 May 2020 05:21:03 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 10 8 7 11 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 4 1 0 17 ZTE 4 4 1 0 4 Huawei 15 15 14 2 15 Network 34 23 16 2 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 5 0 1 6 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 152:23:27 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 146:58:27 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 79:18:27 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 71:03:27 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 64:22:27 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 60:39:27 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 53:39:27 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 51:55:27 Power Generator failure (Radiator failure) AC ALT of the portable genset is faulty. Team will remove the radiator of HPU to repair it. ETR to be provided. INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 51:55:27 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 51:55:27 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 51:55:27 Dependent Affected by the power issue at the main site Affected by HDO367 INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 51:03:27 RBS RBS Fault (Software Issue) License issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 46:49:27 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374179 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/10/2020 10:55 38:24:27 Power Power Failure (Indeterminate) The portable genset is not able to support the HUAWEI cabinet load. A new engine is planned to be done by Digicel. INC374179 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 10:55 38:24:27 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO299 INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 34:43:27 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 34:43:27 Dependent Affected by the power issue at the main site Affected by HDN136 INC374239 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:12 34:07:27 Power Generator Failure (Alternator Failure) AC Alternator Faulty , Replacement is expected to be done by tomorrow INC374521 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 1:40 23:39:27 Power Power Failure (Indeterminate) Team cannot get access key padlock is broken. Follow up is ongoing with concerned team INC374496 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/11/2020 8:13 17:06:27 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/11/2020 at 11h42 AM. Follow up is ongoing and feedback expected from them INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A Acquisition 5/11/2020 8:54 16:25:27 Power Power Failure (Indeterminate) Access block by owner due non-payment. Follow up is ongoing with concerned team INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 12:09:27 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police INC374772 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/11/2020 14:56 10:23:27 Power Power Failure (Indeterminate) Site suspected out of fuel according to TP, due to unsafe area team cannot reach the site to get pictures now, new update is expected INC374772 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/11/2020 14:56 10:23:27 Dependent Affected by the power issue at the main site Affected by HDC276 INC374929 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/11/2020 18:07 7:12:27 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/11/2020 at 10h52 PM. ETR to provided. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 6:03:27 Power Power Failure (Indeterminate) Fuel mixed with Water, team needs to remove the fuel on tank and genset is affected now, team will open the genset tomorrow to fix it INC374943 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 19:41 5:38:27 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC374949 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C O&M FUEL 5/11/2020 20:07 5:12:27 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/11/2020 at 11:23 PM. ETR will be provided. INC375013 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/11/2020 20:16 5:03:27 Power Power Failure (Solar System failure) Solar site, will be up with sunrise. INC375019 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/11/2020 20:40 4:39:27 Power Power Failure (Solar System failure) Solar System failed , Site will be up with the sunrise INC375033 HAIDO131 MEYOTTE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/11/2020 21:42 3:37:27 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. Team will reach the site this morning 1:10 am. INC374963 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 22:06 3:13:27 Power Power Failure (Indeterminate) Team is waiting for access. INC375038 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 5/11/2020 22:12 3:07:27 Power Power Failure (Indeterminate) TP Team refuses to go to the site due to unsafe area . INC374973 HAIDC117 PRAVILE Artibonite Huawei 2G+3G+LTE B Talkpool 5/11/2020 23:20 1:59:27 Power Power Failure (Indeterminate) Team is already informed for follow up. ETA :1h30 AM INC374975 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/12/2020 0:08 1:11:27 Power Power Failure (Solar System failure) Solar System failed , Site will be up with the sunrise INC375046 HDO653 DAJINA Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/12/2020 0:33 0:46:27 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 12 01:24:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 12 May 2020 07:24:18 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 15 8 9 15 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 4 1 0 23 ZTE 9 9 5 1 9 Huawei 15 15 14 2 15 Network 45 28 20 3 47 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 5 1 2 10 47 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 154:24:10 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 148:59:10 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 81:19:10 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 73:04:10 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 66:23:10 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 62:40:10 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 55:40:10 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 53:56:10 Power Generator failure (Radiator failure) The Radiator at HGA044 has been collected by team from site late last night. They are currently unreachable for additional info INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 53:56:10 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 53:56:10 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 53:56:10 Dependent Affected by the power issue at the main site Affected by HDO367 INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 53:04:10 RBS RBS Fault (Software Issue) License issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 48:50:10 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374179 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/10/2020 10:55 40:25:10 Power Power Failure (Indeterminate) The portable genset is not able to support the HUAWEI cabinet load. A new engine is planned to be done by Digicel. INC374179 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 10:55 40:25:10 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO299 INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 36:44:10 Power Power Failure (Solar System failure) Solar system not operational , Site will be back up once solar issue solved . INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 36:44:10 Dependent Affected by the power issue at the main site Affected by HDN114 INC374239 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:12 36:08:10 Power Generator Failure (Alternator Failure) AC Alternator Faulty , Replacement is expected to be done by today(5/12/2020) INC374521 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 1:40 25:40:10 Power Power Failure (Indeterminate) Team cannot get access key padlock is broken. Follow up is ongoing with concerned team INC374496 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/11/2020 8:13 19:07:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/11/2020 at 11h42 AM. Follow up is ongoing and feedback expected from them INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A Acquisition 5/11/2020 8:54 18:26:10 Power Power Failure (Indeterminate) Access block by owner due nonpayment. Follow up is ongoing with concerned team INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 14:10:10 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police INC374772 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/11/2020 14:56 12:24:10 Power Power Failure (Indeterminate) Site suspected out of fuel according to TP, due to unsafe area team cannot reach the site to get pictures now, new update is expected INC374772 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/11/2020 14:56 12:24:10 Dependent Affected by the power issue at the main site Affected by HDC276 INC374929 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/11/2020 18:07 9:13:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/11/2020 at 10h52 PM. ETR to provided. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 8:04:10 Power Power Failure (Indeterminate) Team will open the genset to fix it in the morning, reported by talkpool team. ETA not provided yet INC374943 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 19:41 7:39:10 Power Power Failure (Indeterminate) Starter battery faulty; Team will go back to the site this morning at 7:15 am. INC374949 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C O&M FUEL 5/11/2020 20:07 7:13:10 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/11/2020 at 11:23 PM. ETR will be provided. INC375013 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/11/2020 20:16 7:04:10 Power Power Failure (Solar System failure) Solar site, will be up with sunrise. INC375019 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/11/2020 20:40 6:40:10 Power Power Failure (Solar System failure) Solar System failed , Site will be up with the sunrise INC375033 HAIDO131 MEYOTTE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/11/2020 21:42 5:38:10 Power Power Failure (Indeterminate) Access issue; follow-up is ongoing with the site inspector to grant access. INC374963 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 22:06 5:14:10 Power Power Failure (Indeterminate) Access issue; follow-up is ongoing with the site inspector to grant access. INC375038 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 5/11/2020 22:12 5:08:10 Power Power Failure (Indeterminate) TP Team refuses to go to the site due to unsafe area . INC374965 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 5/11/2020 22:22 4:58:10 RBS RBS Fault (Rectifier failure) Faulty Rectifier . Replacement is expected to be done by today(5/12/2020) INC374973 HAIDC117 PRAVILE Artibonite Huawei 2G+3G+LTE B Talkpool 5/11/2020 23:20 4:00:10 Power Power Failure (Indeterminate) HPU newly installed . Team has not the HPU Key to work. INC374975 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/12/2020 0:08 3:12:10 Power Power Failure (Solar System failure) Solar System failed , Site will be up with the sunrise CRQ33653 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 5/12/2020 0:11 3:09:10 Fiber Affected by planned work PW on fiber link Turgeau--Jacmel INC375046 HDO653 DAJINA Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/12/2020 0:33 2:47:10 Power Power Failure (Indeterminate) ETA 2:10 am expired; more update is expected from TP. INC374979 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/12/2020 1:00 2:20:10 Power Power Failure (Solar System failure) Solar System failed , Site will be up with the sunrise INC374982 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 5/12/2020 1:10 2:10:10 Power Power Failure (Indeterminate) Site is located in private house; team will reach the site this morning. INC374982 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/12/2020 1:10 2:10:10 Dependent Affected by the power issue at the main site Affected by HDO627 INC374982 HAIDO625 BROCHETTE_99_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/12/2020 1:10 2:10:10 Dependent Affected by the power issue at the main site Affected by HDO627 INC374982 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/12/2020 1:10 2:10:10 Dependent Affected by the power issue at the main site Affected by HDO627 INC375052 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 5/12/2020 1:55 1:25:10 Power Power Failure (Indeterminate) Team is informed. ETA: 6:00 AM INC375057 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 5/12/2020 2:05 1:15:10 Power Power Failure (Indeterminate) Team is informed. ETA: 6:00 AM INC375058 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/12/2020 2:05 1:15:10 Power Power Failure (Solar System failure) Solar System failed , Site will be up with the sunrise INC375058 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/12/2020 2:05 1:15:10 Dependent Affected by the power issue at the main site Affected by HDC318 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 12 01:29:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 12 May 2020 07:29:20 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 693:26:08 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 444:37:08 RBS RBS Fault (Indeterminate) access blocked due non payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 166:44:08 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 127:01:08 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 100:08:08 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 81:48:08 RBS RBS Fault (DXU failure) Faulty DXU, Spare part already collected. Next update will be shared as soon as possibleform Tx team INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 64:00:08 Power Power Failure (Indeterminate) Defective inverter need to be replaced. Next update to share when available INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 59:38:08 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 53:13:08 RBS RBS Fault (Fiber cable issue) Fiber cable faulty , need to be replace INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 38:36:08 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 30:20:08 RBS RBS Fault (Indeterminate) inverter faulty, ETR not provided yet. INC374627 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/11/2020 13:48 13:40:08 RBS RBS Fault (RUS failure) RUS 01 B3 faulty , spare requested, waiting for the next update. INC374829 HDN259 COLONI AGRICOL Nord-Est Ericsson 2G B Talkpool 5/11/2020 14:22 13:06:08 RBS RBS Fault (DTRU failure) Faulty DTRU , spare need INC374958 HDS364 KAGENME Sud-Est Ericsson 2G C Talkpool 5/11/2020 20:48 6:40:08 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site. INC374900 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 5/11/2020 22:44 4:44:08 RBS RBS Fault (Indeterminate) TP cannot provide any update for the site CRQ33653 HDS285 JACSON BAINET Sud-Est Ericsson 2G C Talkpool 5/12/2020 0:11 3:17:08 Fiber Affected by planned work PW on fiber link Turgeau--Jacmel CRQ33653 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 5/12/2020 0:11 3:17:08 Fiber Affected by planned work PW on fiber link TUR-JAC INC375060 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 5/12/2020 2:52 0:36:08 RBS RBS Fault (Indeterminate) Team has been informed , ETA not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 12 02:31:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 12 May 2020 08:31:54 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 18 10 8 19 55 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 7 1 0 28 ZTE 10 10 5 1 10 Huawei 17 17 15 3 17 Network 51 34 21 4 55 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 5 0 2 16 55 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 155:34:45 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 150:09:45 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 82:29:45 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 74:14:45 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 67:33:45 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 63:50:45 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 56:50:45 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 55:06:45 Power Generator failure (Radiator failure) AC ALT of the portable genset is faulty. Team will remove the radiator of HPU to repair it. ETR to be provided. INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 55:06:45 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 55:06:45 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 55:06:45 Dependent Affected by the power issue at the main site Affected by HDO367 INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 54:14:45 RBS RBS Fault (Software Issue) License issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 50:00:45 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374179 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/10/2020 10:55 41:35:45 Power Power Failure (Indeterminate) The portable genset is not able to support the HUAWEI cabinet load. A new engine is planned to be done by Digicel. INC374179 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 10:55 41:35:45 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO299 INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 37:54:45 Power Power Failure (Solar System failure) Solar system not operational , Site will be back up once solar issue solved . INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 37:54:45 Dependent Affected by the power issue at the main site Affected by HDN114 INC374239 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:12 37:18:45 Power Generator Failure (Alternator Failure) AC Alternator Faulty , Replacement is expected to be done by today(5/12/2020) INC374521 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 1:40 26:50:45 Power Power Failure (Indeterminate) Team cannot get access key padlock is broken. Follow up is ongoing with concerned team INC374496 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/11/2020 8:13 20:17:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/11/2020 at 11h42 AM. Follow up is ongoing and feedback expected from them INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A Acquisition 5/11/2020 8:54 19:36:45 Power Power Failure (Indeterminate) Access block by owner due nonpayment. Follow up is ongoing with concerned team INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 15:20:45 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police INC374772 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/11/2020 14:56 13:34:45 Power Power Failure (Indeterminate) Site suspected out of fuel according to TP, due to unsafe area team cannot reach the site to get pictures now, new update is expected INC374772 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/11/2020 14:56 13:34:45 Dependent Affected by the power issue at the main site Affected by HDC276 INC374929 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/11/2020 18:07 10:23:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/11/2020 at 10h52 PM. ETR to provided. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 9:14:45 Power Power Failure (Indeterminate) Team will open the genset to fix it in the morning, reported by talkpool team. ETA not provided yet INC374943 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 19:41 8:49:45 Power Power Failure (Indeterminate) Starter battery faulty; Team will go back to the site this morning at 7:15 am. INC374949 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C O&M FUEL 5/11/2020 20:07 8:23:45 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/11/2020 at 11:23 PM. ETR will be provided. INC375013 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/11/2020 20:16 8:14:45 Power Power Failure (Solar System failure) Solar site, will be up with sunrise. INC375019 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/11/2020 20:40 7:50:45 Power Power Failure (Solar System failure) Solar System failed , Site will be up with the sunrise INC375033 HAIDO131 MEYOTTE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/11/2020 21:42 6:48:45 Power Power Failure (Indeterminate) Access issue; follow-up is ongoing with the site inspector to grant access. INC374963 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 22:06 6:24:45 Power Power Failure (Indeterminate) Access issue; follow-up is ongoing with the site inspector to grant access. INC375038 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 5/11/2020 22:12 6:18:45 Power Power Failure (Indeterminate) TP Team refuses to go to the site due to unsafe area . INC374965 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 5/11/2020 22:22 6:08:45 RBS RBS Fault (Rectifier failure) Faulty Rectifier . Replacement is expected to be done by today(5/12/2020) INC374973 HAIDC117 PRAVILE Artibonite Huawei 2G+3G+LTE B Talkpool 5/11/2020 23:20 5:10:45 Power Power Failure (Indeterminate) HPU newly installed . Team has not the HPU Key to work. INC374975 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/12/2020 0:08 4:22:45 Power Power Failure (Solar System failure) Solar System failed , Site will be up with the sunrise INC374979 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/12/2020 1:00 3:30:45 Power Power Failure (Solar System failure) Solar System failed , Site will be up with the sunrise INC374982 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 5/12/2020 1:10 3:20:45 Power Power Failure (Indeterminate) Site is located in private house; team will reach the site this morning at 7:30 am. INC374982 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/12/2020 1:10 3:20:45 Dependent Affected by the power issue at the main site Affected by HDO627 INC374982 HAIDO625 BROCHETTE_99_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/12/2020 1:10 3:20:45 Dependent Affected by the power issue at the main site Affected by HDO627 INC374982 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/12/2020 1:10 3:20:45 Dependent Affected by the power issue at the main site Affected by HDO627 INC375052 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 5/12/2020 1:55 2:35:45 Power Power Failure (Indeterminate) Team is informed. ETA: 6:00 AM INC375058 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/12/2020 2:05 2:25:45 Power Power Failure (Solar System failure) Solar System failed , Site will be up with the sunrise INC375058 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/12/2020 2:05 2:25:45 Dependent Affected by the power issue at the main site Affected by HDC318 INC375057 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 5/12/2020 2:05 2:25:45 Power Power Failure (Indeterminate) Team is informed. ETA: 5:00 AM INC375061 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 5/12/2020 3:20 1:10:45 Power Power Failure (Indeterminate) Team dispatched. ETA: 06H00 AM INC375061 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/12/2020 3:20 1:10:45 Dependent Affected by the power issue at the main site Affected by HDO388 INC375061 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/12/2020 3:20 1:10:45 Dependent Affected by the power issue at the main site Affected by HDO388 INC375061 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 5/12/2020 3:20 1:10:45 Dependent Affected by the power issue at the main site Affected by HDO388 INC375062 HAIGA051 MORNE_CHATEAU Grande-Anse ZTE 2G+3G B Talkpool 5/12/2020 3:30 1:00:45 Power Power Failure (Indeterminate) Team cannot reach on the site at this time, due private property/ETA:7:00AM INC374984 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A Talkpool 5/12/2020 3:37 0:53:45 Power Power Failure (Indeterminate) Team is working on the site. INC374984 HDD121 KENSKOFF_67 Ouest Huawei 2G+3G D Talkpool 5/12/2020 3:37 0:53:45 Dependent Affected by the power issue at the main site Affected by HDO629 INC375059 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 5/12/2020 3:51 0:39:45 Power Power Failure (Indeterminate) Team is already dispatched . ETA :5h30 AM INC375059 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 5/12/2020 3:51 0:39:45 Dependent Affected by the power issue at the main site Affected by HDC318 INC375059 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 5/12/2020 3:51 0:39:45 Dependent Affected by the power issue at the main site Affected by HDC318 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 12 04:07:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 12 May 2020 10:07:46 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 696:05:02 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 447:16:02 RBS RBS Fault (Indeterminate) access blocked due non-payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 169:23:02 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 129:40:02 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 102:47:02 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 84:27:02 RBS RBS Fault (DXU failure) Faulty DXU, Spare part already collected. Next update will be shared as soon as possible from Tx team INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 66:39:02 Power Power Failure (Indeterminate) Defective inverter need to be replaced. Next update to share when available INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 62:17:02 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 55:52:02 RBS RBS Fault (Fiber cable issue) Fiber cable faulty , need to be replace INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 41:15:02 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 32:59:02 RBS RBS Fault (Indeterminate) inverter faulty, ETR not provided yet. INC374627 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/11/2020 13:48 16:19:02 RBS RBS Fault (RUS failure) RUS 01 B3 faulty , spare requested, waiting for the next update. INC374829 HDN259 COLONI AGRICOL Nord-Est Ericsson 2G B Talkpool 5/11/2020 14:22 15:45:02 RBS RBS Fault (DTRU failure) Faulty DTRU , spare need INC374958 HDS364 KAGENME Sud-Est Ericsson 2G C Talkpool 5/11/2020 20:48 9:19:02 Transmission Transmission (Indeterminate) Team has been informed. ETA: 12:00 PM INC374900 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 5/11/2020 22:44 7:23:02 RBS RBS Fault (Indeterminate) Team has been informed , ETA 8:00 AM INC375060 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 5/12/2020 2:52 3:15:02 RBS RBS Fault (Indeterminate) Team has been informed , ETA 7:20 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 12 05:28:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 12 May 2020 11:28:34 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 12th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 12th, 2020 till 7:00 AM > Special issue Status Ticket # Node(S) Date/time down Date/time UP Duration SLA Service Level Agreement Assigned Group Description Impact Root cause Comments RESOLVED INC374956 Fiber 5/11/20 20:33 5/11/20 23:45 3:12:00 4:00:00 Compliant Talkpool_FON Fiber cut between RUE_ODPG_SYLLION (SDH008) - BREDA (HDN001) affecting the link SDH005-HDN208 No Natcom wooden pole is cut Team completed the splicing to restore the links > Planned Work PW Reference Node Summary Of Work Scheduled Start Scheduled End Duration Customer Impact Status Comments CRQ33559 HAIDO533_HAIDO0210 MW links HW upgrade (MW antenna 0.3 to 0.6) 5/11/2020 16:00 5/11/2020 20:00 4:00:00 No Completed Planned work fully completed CRQ33653 Fiber Fiber Cut Over between Turgeau-Jacmel 5/11/2020 22:59 5/12/2020 4:00 5:01:00 Sites passing though this path Completed Planned work fully completed > Products and Service ? No Product and Services during this shift > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 158:28:11 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 153:03:11 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 85:23:11 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 77:08:11 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 70:27:11 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 66:44:11 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 59:44:11 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 58:00:11 Power Generator failure (Radiator failure) AC ALT of the portable genset is faulty. Team will remove the radiator of HPU to repair it. ETR to be provided. INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 58:00:11 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 58:00:11 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 58:00:11 Dependent Affected by the power issue at the main site Affected by HDO367 INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 57:08:11 RBS RBS Fault (Software Issue) License issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 52:54:11 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374179 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/10/2020 10:55 44:29:11 Power Power Failure (Indeterminate) Genset swapping is ongoing. INC374179 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 10:55 44:29:11 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO299 INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 40:48:11 Power Power Failure (Solar System failure) Solar system not operational , Site will be back up once solar issue solved . INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 40:48:11 Dependent Affected by the power issue at the main site Affected by HDN114 INC374239 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:12 40:12:11 Power Generator Failure (Alternator Failure) AC Alternator Faulty , Replacement is expected to be done by today(5/12/2020) INC374521 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 1:40 29:44:11 Power Power Failure (Indeterminate) Team cannot get access key padlock is broken. Follow up is ongoing with concerned team INC374496 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/11/2020 8:13 23:11:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/11/2020 at 11h42 AM. Follow up is ongoing and feedback expected from them INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A Acquisition 5/11/2020 8:54 22:30:11 Power Power Failure (Indeterminate) Access block by owner due nonpayment. Follow up is ongoing with concerned team INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 18:14:11 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police INC374772 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/11/2020 14:56 16:28:11 Power Power Failure (Indeterminate) Site suspected out of fuel according to TP, due to unsafe area team cannot reach the site to get pictures now, new update is expected INC374772 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/11/2020 14:56 16:28:11 Dependent Affected by the power issue at the main site Affected by HDC276 INC374929 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/11/2020 18:07 13:17:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/11/2020 at 10h52 PM. ETR to provided. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 12:08:11 Power Power Failure (Indeterminate) Team will open the genset to fix it in the morning, reported by talkpook team. ETA not provided yet INC374943 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 19:41 11:43:11 Power Power Failure (Indeterminate) Starter battery faulty; Team will go back to the site this morning at 7:15 am. INC374949 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C O&M FUEL 5/11/2020 20:07 11:17:11 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/11/2020 at 11:23 PM. ETR will be provided. INC375013 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/11/2020 20:16 11:08:11 Power Power Failure (Solar System failure) Solar site, will be up with sunrise. INC375019 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/11/2020 20:40 10:44:11 Power Power Failure (Solar System failure) Solar System failed , Site will be up with the sunrise INC375033 HAIDO131 MEYOTTE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/11/2020 21:42 9:42:11 Power Power Failure (Indeterminate) Access issue; follow-up is ongoing with the site inspector to grant access. INC374963 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 22:06 9:18:11 Power Power Failure (Indeterminate) Access issue; follow-up is ongoing with the site inspector to grant access. INC375038 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 5/11/2020 22:12 9:12:11 Power Power Failure (Indeterminate) TP Team refuses to go to the site at night due to unsafe area . ETA:7h30 AM INC374965 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 5/11/2020 22:22 9:02:11 RBS RBS Fault (Rectifier failure) Faulty Rectifier . Replacement is expected to be done by today(5/12/2020) INC374973 HAIDC117 PRAVILE Artibonite Huawei 2G+3G+LTE B Talkpool 5/11/2020 23:20 8:04:11 Power Power Failure (Indeterminate) HPU newly installed . Team has not the HPU Key to work. INC374975 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/12/2020 0:08 7:16:11 Power Power Failure (Solar System failure) Solar System failed , Site will be up with the sunrise INC374979 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/12/2020 1:00 6:24:11 Power Power Failure (Solar System failure) Solar System failed , Site will be up with the sunrise INC374982 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 5/12/2020 1:10 6:14:11 Power Power Failure (Indeterminate) Site is located in private house; team will reach the site this morning at 7:30 am. INC374982 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/12/2020 1:10 6:14:11 Dependent Affected by the power issue at the main site Affected by HDO627 INC374982 HAIDO625 BROCHETTE_99_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/12/2020 1:10 6:14:11 Dependent Affected by the power issue at the main site Affected by HDO627 INC374982 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/12/2020 1:10 6:14:11 Dependent Affected by the power issue at the main site Affected by HDO627 INC375052 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 5/12/2020 1:55 5:29:11 Power Power Failure (Indeterminate) Team is waiting for the access. INC375058 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/12/2020 2:05 5:19:11 Power Power Failure (Solar System failure) Solar System failed , Site will be up with the sunrise INC375058 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/12/2020 2:05 5:19:11 Dependent Affected by the power issue at the main site Affected by HDC318 INC375061 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 5/12/2020 3:20 4:04:11 Transmission Transmission (Indeterminate) Site remains down after power team has been performed, Tx team is requested. ETA not provided yet INC375061 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/12/2020 3:20 4:04:11 Dependent Affected by the Transmission issue at the main site Affected by HDO388 INC375061 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/12/2020 3:20 4:04:11 Dependent Affected by the Transmission issue at the main site Affected by HDO388 INC375061 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 5/12/2020 3:20 4:04:11 Dependent Affected by the Transmission issue at the main site Affected by HDO388 INC375062 HAIGA051 MORNE_CHATEAU Grande-Anse ZTE 2G+3G B Talkpool 5/12/2020 3:30 3:54:11 Power Power Failure (Indeterminate) Team cannot reach on the site at this time, due private property/ETA:7:00AM INC374996 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/12/2020 4:12 3:12:11 Power Power Failure (Indeterminate) Team is already informed and follow up is ongoing .ETA to be provided INC375067 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/12/2020 4:32 2:52:11 Power Power Failure (Solar System failure) Solar System failed , Site will be up with the sunrise INC375074 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/12/2020 4:40 2:44:11 Power Power Failure (Solar System failure) Solar System failed , Site will be up with the sunrise INC375071 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/12/2020 5:05 2:19:11 Power Power Failure (Indeterminate) Team has been informed; follow-up is ongoing to reach the site at 6:30 am. INC375073 HDS143 MERENCY Sud Ericsson 2G D O&M FUEL 5/12/2020 5:44 1:40:11 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/12/2020 at 6:55 AM. ETR will be provided. INC375110 HAIDS213 PORT_SALUT Sud ZTE 2G+3G B Talkpool 5/12/2020 6:00 1:24:11 Power Power Failure (Indeterminate) Team has been informed. ETA : 8:50 Am Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 697:22:11 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 448:33:11 RBS RBS Fault (Indeterminate) access blocked due non-payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 170:40:11 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 130:57:11 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 104:04:11 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 85:44:11 RBS RBS Fault (DXU failure) Faulty DXU, Spare part already collected. Next update will be shared as soon as possible from Tx team INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 67:56:11 Power Power Failure (Indeterminate) Defective inverter need to be replaced. Next update to share when available INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 63:34:11 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 57:09:11 RBS RBS Fault (Fiber cable issue) Fiber cable faulty , need to be replace INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 42:32:11 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 34:16:11 RBS RBS Fault (Indeterminate) inverter faulty, ETR not provided yet. INC374627 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/11/2020 13:48 17:36:11 RBS RBS Fault (RUS failure) RUS 01 B3 faulty , spare requested, waiting for the next update. INC374829 HDN259 COLONI AGRICOL Nord-Est Ericsson 2G B Talkpool 5/11/2020 14:22 17:02:11 RBS RBS Fault (DTRU failure) Faulty DTRU , spare need INC374958 HDS364 KAGENME Sud-Est Ericsson 2G C Talkpool 5/11/2020 20:48 10:36:11 Transmission Transmission (Indeterminate) Team has been informed. ETA: 12:00 PM INC374900 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 5/11/2020 22:44 8:40:11 RBS RBS Fault (Indeterminate) Team has been informed , ETA 8:00 AM INC375060 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 5/12/2020 2:52 4:32:11 RBS RBS Fault (Indeterminate) Team has been informed , ETA 7:20 AM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC374921 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 5/11/2020 17:05 5/11/2020 21:05 4:00:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Site bouncing OK Site backup without intervention INC374866 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/11/2020 16:09 5/11/2020 21:49 5:40:00 4:00:00 Not Compliant Transmission Transmission (E1 Cable issue) E1 Cable faulty OK E1 Cable replaced INC375025 HAIDC020 MORNE_FORT_COW Artibonite Huawei 2G+3G+LTE B Talkpool 5/11/2020 21:17 5/11/2020 22:47 1:30:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK One Gal of oil added INC375059 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 5/12/2020 3:51 5/12/2020 6:22 2:31:00 4:00:00 Compliant Power Power Failure (E-power system fail) charge over current OK HPU4 board reset and Genset restarted INC375059 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 5/12/2020 3:51 5/12/2020 6:22 2:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO318 Ok Back up with the main site INC375059 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 5/12/2020 3:51 5/12/2020 6:22 2:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO318 Ok Back up with the main site INC374621 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 5/11/2020 9:34 5/11/2020 19:35 10:01:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel issue Fuel Delivery Delay Fuel added and genset restarted INC374886 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 5/11/2020 17:32 5/11/2020 19:38 2:06:03 4:00:00 Compliant RBS RBS Fault (Breaker tripped) RBS not powered OK RBS breaker was reset INC374931 HDS267 GRAND KAY ABRAHAM Nippes Ericsson 2G D Talkpool 5/11/2020 18:12 5/11/2020 20:07 1:55:03 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Genset have been restarted INC374931 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 5/11/2020 18:12 5/11/2020 20:07 1:55:03 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS267 Cascaded Back up with the main site INC374575 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 5/11/2020 8:32 5/11/2020 21:23 12:51:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate Need to be justified RCA and resolution details still pending from the contractor INC375057 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 5/12/2020 2:05 5/12/2020 5:00 2:55:03 4:00:00 Compliant Power Generator failure (Battery Failure) Battery backup discharge. OK Battery backup recharged and restart auto. INC374984 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE A Talkpool 5/12/2020 3:37 5/12/2020 4:06 0:29:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Genset breaker tripped Ok The breaker was reset INC374984 HDD121 KENSKOFF_67 Ouest Huawei 2G+3G D Talkpool 5/12/2020 3:37 5/12/2020 4:06 0:29:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO629 Cascaded Back up with the main site INC374932 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/11/2020 18:16 5/11/2020 20:09 1:53:00 4:00:00 Compliant Power Generator failure (High temperature) Due to water consumption OK 1 gallon de coolant added; and genset was restarted. INC374893 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 18:18 5/11/2020 19:48 1:30:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK All breakers have been reset. INC374893 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 18:18 5/11/2020 19:48 1:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO021 Cascaded The site will be back in service once the issue solved at HDO021 INC374904 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/11/2020 16:36 5/12/2020 1:19 8:43:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) oil insufficient Need to be justified 1 gallon of oil added; and genset has been restarted INC374895 HDO669 DEBUSSY_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 18:28 5/11/2020 21:42 3:14:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped in the HUAWEI CABINET. OK Breakers have been reset INC374948 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 20:05 5/11/2020 22:38 2:32:57 4:00:00 Compliant Power Power Failure (Indeterminate) Battery CPS failure OK CPS battery has been reset INC375005 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 19:30 5/12/2020 1:38 6:07:37 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC375017 HAIDO023 PEGUY_VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 20:30 5/11/2020 23:38 3:07:16 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC374966 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 22:21 5/12/2020 0:22 2:00:06 4:00:00 Compliant Power Generator failure (Low oil Pressure) Oil consumption OK 1/2 gallon of oil and 1/2 gallon of coolant added; genset was restarted. INC375026 HDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 21:15 5/12/2020 1:09 3:53:30 4:00:00 Compliant Power Generator Failure (Starter battery failure) Failed to start due to starter battery faulty OK Genset has been started with another battery. INC375046 HDO653 DAJINA Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/12/2020 0:33 5/12/2020 3:38 3:04:01 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC374867 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/11/2020 0:00 5/11/2020 23:31 7:23:01 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor CRQ33653 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 5/12/2020 0:00 5/12/2020 2:31 2:20:01 4:00:00 Compliant Fiber Affected by planned work Affected by PW on fiber link TUR - JAC Cascaded Site restored once PW completed Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 12 06:25:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 12 May 2020 12:25:13 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 13 10 7 16 46 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 7 1 0 27 ZTE 6 6 1 0 6 Huawei 13 13 13 2 13 Network 42 26 15 2 46 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 6 0 3 8 46 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 159:25:22 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 154:00:22 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 86:20:22 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 78:05:22 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 71:24:22 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 67:41:22 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 60:41:22 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 58:57:22 Power Generator failure (Radiator failure) AC ALT of the portable genset is faulty. Team will remove the radiator of HPU to repair it. Team is working on site. INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 58:57:22 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 58:57:22 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 58:57:22 Dependent Affected by the power issue at the main site Affected by HDO367 INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 58:05:22 RBS RBS Fault (Software Issue) License issue, No emergency license available according to BSS team, The request for permanent LKF is ongoing INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 53:51:22 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 41:45:22 Power Power Failure (Solar System failure) Solar system not operational , Site will be back up once solar issue solved . INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 41:45:22 Dependent Affected by the power issue at the main site Affected by HDN114 INC374239 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:12 41:09:22 Power Generator Failure (Alternator Failure) AC Alternator Faulty , Replacement is expected to be done by today(5/12/2020) INC374521 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 1:40 30:41:22 Power Power Failure (Indeterminate) Team cannot get access key padlock is broken. Follow up is ongoing with concerned team INC374496 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/11/2020 8:13 24:08:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/11/2020 at 11h42 AM. Follow up is ongoing and feedback expected from them INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A Acquisition 5/11/2020 8:54 23:27:22 Power Power Failure (Indeterminate) Access block by owner due nonpayment. Follow up is ongoing with concerned team INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 19:11:22 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police INC374772 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/11/2020 14:56 17:25:22 Power Power Failure (Indeterminate) Site suspected out of fuel according to TP, new update is expected at 08:45 AM. INC374772 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/11/2020 14:56 17:25:22 Dependent Affected by the power issue at the main site Affected by HDC276 INC374929 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/11/2020 18:07 14:14:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/11/2020 at 10h52 PM. ETR to provided. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 13:05:22 Power Power Failure (Indeterminate) Team will open the genset to fix it in the morning, reported by talkpook team. ETA 08:45AM INC374943 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 19:41 12:40:22 Power Power Failure (Indeterminate) Starter battery faulty; Team is on the way to reach the site. ETA: 09h00 AM INC374949 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C O&M FUEL 5/11/2020 20:07 12:14:22 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/11/2020 at 11:23 PM. ETR will be provided. INC375013 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/11/2020 20:16 12:05:22 Power Power Failure (Solar System failure) Solar site, will be up with sunrise. INC375019 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/11/2020 20:40 11:41:22 Power Power Failure (Solar System failure) Solar System failed , Site will be up with the sunrise INC375033 HAIDO131 MEYOTTE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/11/2020 21:42 10:39:22 Power Power Failure (Indeterminate) Access issue; follow-up is ongoing with the site inspector to grant access. INC374963 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 22:06 10:15:22 Power Power Failure (Indeterminate) Inspector has been reminded and team will return on the site. ETA: 09h00 AM INC375038 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 5/11/2020 22:12 10:09:22 Power Power Failure (Indeterminate) Team is on site. INC374965 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 5/11/2020 22:22 9:59:22 RBS RBS Fault (Rectifier failure) Faulty Rectifier . Replacement is expected to be done by today(5/12/2020) ETA 08:20 PM. INC374973 HAIDC117 PRAVILE Artibonite Huawei 2G+3G+LTE B Talkpool 5/11/2020 23:20 9:01:22 Power Power Failure (Indeterminate) HPU newly installed . Team has not the HPU Key to work. INC374975 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/12/2020 0:08 8:13:22 Power Power Failure (Solar System failure) Solar System failed , Site will be up with the sunrise INC374979 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/12/2020 1:00 7:21:22 Power Power Failure (Solar System failure) Solar System failed , Site will be up with the sunrise INC375052 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 5/12/2020 1:55 6:26:22 Power Power Failure (Indeterminate) Team is working on site. INC375061 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 5/12/2020 3:20 5:01:22 Transmission Transmission (Indeterminate) Site remains down after power team has been performed, Tx team is requested. ETA 08:40AM INC375061 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/12/2020 3:20 5:01:22 Dependent Affected by the Transmission issue at the main site Affected by HDO388 INC375061 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/12/2020 3:20 5:01:22 Dependent Affected by the Transmission issue at the main site Affected by HDO388 INC375061 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 5/12/2020 3:20 5:01:22 Dependent Affected by the Transmission issue at the main site Affected by HDO388 INC375062 HAIGA051 MORNE_CHATEAU Grande-Anse ZTE 2G+3G B Talkpool 5/12/2020 3:30 4:51:22 Power Power Failure (Indeterminate) Team is working on site. INC374996 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/12/2020 4:12 4:09:22 Power Power Failure (Indeterminate) Solar System failed , Site will be up with the sunrise INC375073 HDS143 MERENCY Sud Ericsson 2G D O&M FUEL 5/12/2020 5:44 2:37:22 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/12/2020 at 6:55 AM. ETR will be provided. INC375110 HAIDS213 PORT_SALUT Sud ZTE 2G+3G B Talkpool 5/12/2020 6:00 2:21:22 Power Power Failure (Indeterminate) Team has been informed. ETA : 8:50 Am INC374991 HDO583 BREMONT Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/12/2020 7:46 0:35:22 Power Power Failure (Indeterminate) Team is on the SDH030 for corrective that was running on battery INC375088 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/12/2020 7:48 0:33:22 Power Power Failure (Indeterminate) Team is informed, ETA 09:30 AM. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th expired INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th expired INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th expired Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 12 07:23:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 12 May 2020 13:23:49 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 699:08:55 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 450:19:55 RBS RBS Fault (Indeterminate) access blocked due non payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 172:26:55 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 132:43:55 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 102:56:32 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC373701 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/8/2020 17:40 84:36:32 RBS RBS Fault (DXU failure) Faulty DXU, Spare part already collected. Faulty DXU is expected to be changed today, next update 11:00AM INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 66:48:31 Power Power Failure (Indeterminate) Defective inverter need to be replaced. Next update to share when available INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 62:26:32 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 56:01:32 RBS RBS Fault (Fiber cable issue) Fiber cable faulty , need to be replace , Spare not yet available INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 44:18:55 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 36:02:52 RBS RBS Fault (Indeterminate) inverter faulty, ETR not provided yet. INC374627 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/11/2020 13:48 19:22:52 RBS RBS Fault (RUS failure) RUS 01 B3 faulty , spare requested, waiting for the next update. INC374958 HDS364 KAGENME Sud-Est Ericsson 2G C Talkpool 5/11/2020 20:48 12:22:52 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site INC374900 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 5/11/2020 22:44 7:32:32 RBS RBS Fault (Indeterminate) Tx team is working on site INC375060 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 5/12/2020 2:52 3:24:32 RBS RBS Fault (Indeterminate) Tx team is working on site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 12 07:33:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 12 May 2020 13:33:25 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 12 9 6 15 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 6 1 0 24 ZTE 6 6 1 0 6 Huawei 12 12 12 1 12 Network 39 24 14 1 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 5 0 2 8 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 160:35:45 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 155:10:45 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 87:30:45 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 79:15:45 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 72:34:45 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 68:51:45 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 61:51:45 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 60:07:45 Power Generator failure (Radiator failure) AC ALT of the portable genset is faulty. Team will remove the radiator of HPU to repair it. Team is working on site. INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 60:07:45 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 60:07:45 Dependent Affected by the power issue at the main site Affected by HDO367 INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 60:07:45 Dependent Affected by the power issue at the main site Affected by HDO367 INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 55:01:45 Power Power Failure (Indeterminate) Portable genset is out of fuel, more update will be share once available. INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 42:55:45 Power Power Failure (Solar System failure) Solar system not operational , Site will be back up once solar issue solved . INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 42:55:45 Dependent Affected by the power issue at the main site Affected by HDN114 INC374239 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:12 42:19:45 Power Generator Failure (Alternator Failure) AC Alternator Faulty , Replacement is expected to be done by today(5/12/2020). INC374521 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 1:40 31:51:45 Power Power Failure (Indeterminate) Team cannot get access key padlock is broken. Follow up is ongoing with concerned team INC374496 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/11/2020 8:13 25:18:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/11/2020 at 11h42 AM. Follow up is ongoing and feedback expected from them INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/11/2020 8:54 24:37:45 Power Power Failure (Indeterminate) The access issue is now solved. Team will reach the site. ETA: Not yet available INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 20:21:45 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police INC374772 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/11/2020 14:56 18:35:45 Power Power Failure (Indeterminate) Site suspected out of fuel according to TP, new update is expected at 08:45 AM is expired, New ETA 09:30 PM. INC374772 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/11/2020 14:56 18:35:45 Dependent Affected by the power issue at the main site Affected by HDC276 INC374929 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/11/2020 18:07 15:24:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/11/2020 at 10h52 PM. ETR to provided. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 14:15:45 Power Power Failure (Indeterminate) Team will open the genset to fix it, reported by TP, Team is on site. INC374943 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 19:41 13:50:45 Power Power Failure (Indeterminate) Starter battery faulty; The team is now unreachable but should be working on the site. Next feedback within 30mn (10h00 AM) INC374949 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C O&M FUEL 5/11/2020 20:07 13:24:45 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/11/2020 at 11:23 PM. ETR will be provided. INC375019 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/11/2020 20:40 12:51:45 Power Power Failure (Solar System failure) Solar System failed , Site will be up with the sunrise INC375033 HAIDO131 MEYOTTE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/11/2020 21:42 11:49:45 Power Power Failure (Indeterminate) Access issue; Still now follow-up is ongoing with the site inspector to grant access. INC374963 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 22:06 11:25:45 Power Power Failure (Indeterminate) Team was at SDH030. New ETA: 10h30 AM INC375038 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 5/11/2020 22:12 11:19:45 Power Power Failure (Indeterminate) Team is on site. INC374965 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 5/11/2020 22:22 11:09:45 RBS RBS Fault (Rectifier failure) Faulty Rectifier . Replacement is expected to be done by today(5/12/2020) ETA 10:00 AM. INC374973 HAIDC117 PRAVILE Artibonite Huawei 2G+3G+LTE B Talkpool 5/11/2020 23:20 10:11:45 Power Power Failure (Indeterminate) HPU newly installed . Team has not the HPU Key to work. INC374979 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/12/2020 1:00 8:31:45 Power Power Failure (Solar System failure) Solar System failed , Site will be up with the sunrise INC375052 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 5/12/2020 1:55 7:36:45 Power Power Failure (Indeterminate) Team is working on site. INC375061 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 5/12/2020 3:20 6:11:45 Transmission Transmission (Indeterminate) Site remains down after power team has been performed, TX team is requested. ETA expired, new ETA to be provided. INC375061 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/12/2020 3:20 6:11:45 Dependent Affected by the Transmission issue at the main site Affected by HDO388 INC375061 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/12/2020 3:20 6:11:45 Dependent Affected by the Transmission issue at the main site Affected by HDO388 INC375061 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 5/12/2020 3:20 6:11:45 Dependent Affected by the Transmission issue at the main site Affected by HDO388 INC375073 HDS143 MERENCY Sud Ericsson 2G D Talkpool 5/12/2020 5:44 3:47:45 Power Power Failure (Indeterminate) Site is suspected down for fuel, waiting for confirmation. INC375110 HAIDS213 PORT_SALUT Sud ZTE 2G+3G B Talkpool 5/12/2020 6:00 3:31:45 Power Power Failure (Indeterminate) Team is on site. INC375088 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/12/2020 7:48 1:43:45 Power Power Failure (Indeterminate) Team is informed, ETA 09:40 AM. INC375089 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 5/12/2020 8:00 1:31:45 Power Power Failure (Indeterminate) Team is informed, ETA 10:00 AM. INC375090 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G+3G D Talkpool 5/12/2020 8:24 1:07:45 Power Power Failure (Indeterminate) Team is informed. ETA not yet provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th expired INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th expired INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th expired Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 12 07:56:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 12 May 2020 13:56:27 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 08:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 08:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC375016 HDO684 HABITATION_HATT_COW Port-au-Prince Huawei A Talkpool 5/11/20 20:01 13:30:17 Power Power Failure (Indeterminate) Team is on the site for corrective INC375118 HAIDO220 BIZOTON_53 Port-au-Prince Huawei A O&M_Fuel 5/12/20 8:15 1:16:17 Fuel Generator failure (Fuel issue) Fuel team will be informed for the follow up Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 12 16:37:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 12 May 2020 22:37:41 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 708:35:19 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 459:46:19 RBS RBS Fault (Indeterminate) access blocked due non payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 181:53:19 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 142:10:19 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 115:17:19 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 68:22:19 RBS RBS Fault (Fiber cable issue) Fiber cable faulty , need to be replace , Spare not yet available INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 53:45:19 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 45:29:19 RBS RBS Fault (Indeterminate) inverter faulty, ETR not provided yet. INC374627 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/11/2020 13:48 28:49:19 RBS RBS Fault (RUS failure) RUS 01 B3 faulty , spare requested, waiting for the next update. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 12 17:06:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 12 May 2020 23:06:43 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 12th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 12th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 170:05:07 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 164:40:07 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 97:00:07 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 88:45:07 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 82:04:07 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 78:21:07 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 71:21:07 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 64:31:07 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 52:25:07 Power Power Failure (Solar System failure) Solar system not operational , Site will be back up once solar issue solved . INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/11/2020 8:54 34:07:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/12/2020 at 04h19 PM. Feedback is expected from them INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 29:51:07 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 23:45:07 Power Power Failure (Indeterminate) Team will open the genset to fix it, reported by TP, Team is working on site. INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/12/2020 12:10 6:51:07 Power Power Failure (Indeterminate) Team is on site. INC375315 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/12/2020 14:47 4:14:07 Power Power Failure (Indeterminate) Team is on the site for corrective INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/12/2020 16:40 2:21:07 Dependent Affected by the power issue at the main site Affected BY HDN114 INC375297 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/12/2020 17:12 1:49:07 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC375404 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 5/12/2020 17:52 1:09:07 Power Power Failure (Indeterminate) Team Is informed, ETA 07:40PM INC375404 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/12/2020 17:52 1:09:07 Dependent Affected by the power issue at the main site Affected by HDO388 INC375404 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 5/12/2020 17:52 1:09:07 Dependent Affected by the power issue at the main site Affected by HDO388 INC375410 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/12/2020 18:21 0:40:07 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC375412 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/12/2020 18:44 0:17:07 Power Power Failure (Indeterminate) Team is informed, ETA not yet available. INC375412 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/12/2020 18:44 0:17:07 Dependent Affected by the power issue at the main site Affected BY HDN222 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 708:59:07 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 460:10:07 RBS RBS Fault (Indeterminate) access blocked due non payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 182:17:07 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 142:34:07 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 115:41:07 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 68:46:07 RBS RBS Fault (Fiber cable issue) Fiber cable faulty , need to be replace , Spare not yet available INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 54:09:07 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 45:53:07 RBS RBS Fault (Indeterminate) inverter faulty, ETR not provided yet. INC374627 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/11/2020 13:48 29:13:07 RBS RBS Fault (RUS failure) RUS 01 B3 faulty , spare requested, waiting for the next update. INC375408 HDN115 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/12/2020 18:16 0:45:07 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet available. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC324415 HAIDC257 SAVANNE_DESOLEE Artibonite Ericsson 2G D 5-Sep-19 Access Owner Legal following up to try to obtain authorization to operate site despite the seal Acquisition No ETR yet INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Wed 13th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Team's intervention with Reconnaissance support is expect on May 11th. Situation still under monitoring Security May, Monday day 11th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, a meeting is planned with PHN on May 11th 2020. Security To be shared Monday 11th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC374982 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/12/2020 1:10 5/12/2020 7:18 6:08:00 4:00:00 Not Compliant Power Generator Failure (Overloaded) Breaker tripped due to overloaded Need to be justified The breaker has been reset then the genset restarted INC374982 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/12/2020 1:10 5/12/2020 7:18 6:08:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO627 Cascaded The site is back in service once the issue solved at HDO627 INC374982 HAIDO625 BROCHETTE_99_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/12/2020 1:10 5/12/2020 7:18 6:08:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO627 Cascaded The site is back in service once the issue solved at HDO627 INC374982 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/12/2020 1:10 5/12/2020 7:18 6:08:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO627 Cascaded The site is back in service once the issue solved at HDO627 INC375071 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/12/2020 5:05 5/12/2020 11:01 5:56:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) No alarm was displayed due to battery failure Need to be justified The genset has been restarted with an external battery INC374179 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/10/2020 10:55 5/12/2020 6:00 43:05:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field teams INC374179 HDO114 XRUE_MAPOU_BELVILLE Port-au-Prince Huawei 2G+3G B Talkpool 5/10/2020 10:55 5/12/2020 6:00 43:05:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO299 Cascaded The site is back in service once the issue solved at HDO299 INC374943 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 19:41 5/12/2020 9:52 14:11:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field teams INC374963 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/11/2020 22:06 5/12/2020 10:40 12:33:13 4:00:00 Not Compliant Power Generator Failure (Underspeed) Underspeed alarm due to dirty crepine Need to be justified The crepine has been cleaned then genset restarted to solve the issue INC375033 HAIDO131 MEYOTTE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/11/2020 21:42 5/12/2020 11:26 13:43:31 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature on the working genset Need to be justified A half gallon of water has been added INC375141 HDO279 DAGOU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/12/2020 9:44 5/12/2020 12:44 3:00:00 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed alarm due to fuel hose closed OK The fuel hose has been opened then the genset restarted INC375141 HDO261 LA_FERME Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/12/2020 9:44 5/12/2020 12:44 3:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO279 OK The site is back in service once the issue solved at HDO279 INC374496 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/11/2020 8:13 5/12/2020 12:47 28:34:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC374929 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/11/2020 18:07 5/12/2020 13:27 19:20:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC374521 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 1:40 5/12/2020 14:05 36:24:01 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field teams INC375189 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/12/2020 12:01 5/12/2020 15:38 3:37:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field teams INC375013 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/11/2020 20:16 5/12/2020 9:07 12:51:03 4:00:00 Not Compliant Power Power Failure (Solar System failure) (Solar System failure) Need to be justified Site back in service with sunrise INC375062 HAIGA051 MORNE_CHATEAU Grande-Anse ZTE 2G+3G B Talkpool 5/12/2020 3:30 5/12/2020 9:12 5:42:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified GM has made on site, start with another battery starter. INC375062 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 5/12/2020 8:27 5/12/2020 9:12 0:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA051 Cascaded The site is back in service once the issue solved at HGA051 INC375062 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 5/12/2020 8:27 5/12/2020 9:12 0:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA051 Cascaded The site is back in service once the issue solved at HGA051 INC375062 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 5/12/2020 8:27 5/12/2020 9:12 0:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA051 Cascaded The site is back in service once the issue solved at HGA051 INC375110 HAIDS213 PORT_SALUT Sud ZTE 2G+3G B Talkpool 5/12/2020 6:00 5/12/2020 11:06 5:06:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Loose contact starter battery cable/Tighten starter battery cable and reset alarm. INC375205 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 5/12/2020 9:56 5/12/2020 12:08 2:12:00 4:00:00 Compliant Power Generator failure (High temperature) Radiator failure OK Radiator was repaired; and genset has been restarted. INC375090 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G+3G D Talkpool 5/12/2020 8:24 5/12/2020 12:50 4:26:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to broken fan belt Need to be justified Low oil pressure, Loose contact in the fan belt , tighten the fan belt INC374949 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C Talkpool 5/11/2020 20:07 5/12/2020 12:56 16:49:03 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset started INC375169 COW076 LEOGANE_SANTO_COW #N/A Ericsson 2G A Talkpool 5/12/2020 10:44 5/12/2020 12:46 2:02:03 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset started INC375061 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 5/12/2020 3:20 5/12/2020 15:51 12:31:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) HPU is fine but one of battery backup is faulty Need to be justified Low oil level, Emergency by pass Broken, HPU running on manual mode, genset restarted. INC375061 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/12/2020 3:20 5/12/2020 15:51 12:31:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO388 Cascaded The site is back in service once the issue solved at the main site INC375061 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/12/2020 3:20 5/12/2020 15:51 12:31:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO388 Cascaded The site is back in service once the issue solved at the main site INC375061 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 5/12/2020 3:20 5/12/2020 15:51 12:31:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO388 Cascaded The site is back in service once the issue solved at the main site INC375199 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 5/12/2020 13:44 5/12/2020 15:37 1:53:03 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Alarm is clear without intervention. INC375213 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 5/12/2020 10:25 5/12/2020 15:58 5:33:03 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1 Gallon and a half of oil was added. INC375052 HDO357 MORNE_TAPION Ouest Ericsson 2G D Talkpool 5/12/2020 1:55 5/12/2020 12:34 10:39:03 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset started INC373988 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 5/9/2020 21:24 5/12/2020 15:55 66:31:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details is not provided. INC373988 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 5/9/2020 21:24 5/12/2020 15:55 66:31:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO367 Cascaded The site is back in service once the issue solved at the main site INC373988 HDO392 BOUGNOTTE_LEOGAN Ouest Ericsson 2G C Talkpool 5/9/2020 21:24 5/12/2020 15:55 66:31:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO367 Cascaded The site is back in service once the issue solved at the main site INC373988 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/9/2020 21:24 5/12/2020 15:55 66:31:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO367 Cascaded The site is back in service once the issue solved at the main site INC375301 HDS006 RAYMOND Sud-Est Ericsson 2G D Talkpool 5/12/2020 13:48 5/12/2020 16:53 3:05:03 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Fuel mixed with water, Removing water, Restart the genset INC375301 HDS026 RAYMOND_LES_BAINS Sud-Est Ericsson 2G B Talkpool 5/12/2020 13:48 5/12/2020 16:53 3:05:03 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO006 Cascaded The site is back in service once the issue solved at the main site INC375301 HDS005 CAYES-JACMEL Sud-Est Ericsson 2G A Talkpool 5/12/2020 13:48 5/12/2020 16:53 3:05:03 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO006 Cascaded The site is back in service once the issue solved at the main site INC375301 HDS017 TIMOUILLAGE Sud-Est Ericsson 2G B Talkpool 5/12/2020 13:48 5/12/2020 16:53 3:05:03 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO006 Cascaded The site is back in service once the issue solved at the main site INC375301 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 5/12/2020 13:48 5/12/2020 16:53 3:05:03 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO006 Cascaded The site is back in service once the issue solved at the main site INC375301 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 5/12/2020 13:48 5/12/2020 16:53 3:05:03 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO006 Cascaded The site is back in service once the issue solved at the main site INC375073 HDS143 MERENCY Sud Ericsson 2G D Talkpool 5/12/2020 5:44 5/12/2020 17:06 11:22:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset started INC375295 HDS305 PEREDO Sud-Est Ericsson 2G C Talkpool 5/12/2020 17:08 5/12/2020 18:13 1:05:03 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details is not provided. INC375158 HDS252 MOUILLAGE Sud Ericsson 2G D Talkpool 5/12/2020 10:08 5/12/2020 18:20 8:12:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added to the portable genset. INC375067 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/12/2020 4:32 5/12/2020 7:30 2:58:00 4:00:00 Compliant Power Generator failure (Indeterminate) Solar system failed OK Site is up with the sunrise INC374996 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/12/2020 4:12 5/12/2020 8:24 4:12:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Site Back up with the sunrise INC374103 HDN230 NAN_CHAMPS Nord Ericsson 3G C Digicel 5/9/2020 22:16 5/12/2020 8:29 58:13:01 4:00:00 Not Compliant Transmission Transmission (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details to be provided by the contractor INC374975 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/12/2020 0:08 5/12/2020 8:43 8:34:36 4:00:00 Not Compliant Power Generator failure (Indeterminate) Solar system failed OK Site is up with the sunrise INC375019 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/11/2020 20:40 5/12/2020 9:45 13:05:01 4:00:00 Not Compliant Power Generator failure (Indeterminate) Solar system failed OK Site is up with the sunrise INC374979 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/12/2020 1:00 5/12/2020 9:34 8:34:02 4:00:00 Not Compliant Power Generator failure (Indeterminate) Solar system failed OK Site is up with the sunrise INC375124 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 5/12/2020 8:52 5/12/2020 12:09 3:17:02 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed due to hose fuel cut OK Hose fuel repaired INC375124 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 5/12/2020 8:52 5/12/2020 12:09 3:17:02 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected BY HDN113 Cascaded Back up with the main site INC375124 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 5/12/2020 8:52 5/12/2020 12:09 3:17:02 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected BY HDN113 Cascaded Back up with the main site INC375124 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 5/12/2020 8:52 5/12/2020 12:09 3:17:02 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected BY HDN113 Cascaded Back up with the main site INC374973 HAIDC117 PRAVILE Artibonite Huawei 2G+3G+LTE B Talkpool 5/11/2020 23:20 5/12/2020 10:48 11:27:36 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details to be provided by the contractor INC375088 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/12/2020 7:48 5/12/2020 12:36 4:48:02 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified 1 gal. 1/2 of oil added INC374239 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/10/2020 15:12 5/12/2020 9:45 42:33:01 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details to be provided by the contractor INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 5/12/2020 9:42 43:06:01 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected BY HDN114 Cascaded Back up with the main site INC375183 HDC230 BOUCAN_CARRE Centre Ericsson 2G D Talkpool 5/12/2020 11:48 5/12/2020 12:51 1:03:02 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm is cleared by itself INC374772 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/11/2020 14:56 5/12/2020 12:20 21:24:01 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified Site back on air after performing a soft reload INC374772 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/11/2020 14:56 5/12/2020 12:20 21:24:01 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected BY HDC276 Cascaded Back up with the main site INC375209 HDC010 PONT_TAMBOUR Artibonite Huawei 2G+3G+LTE A Talkpool 5/12/2020 10:54 5/12/2020 12:45 1:51:02 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure, oil consumption Need to be justified 1gal of oil added and restarted the genset INC375209 HDC007 PIVERT Artibonite Huawei 2G+3G+LTE A Talkpool 5/12/2020 10:54 5/13/2020 12:45 25:51:02 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC010 Cascaded Back up with the main site INC375209 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G A Talkpool 5/12/2020 10:54 5/14/2020 12:45 49:51:02 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC010 Cascaded Back up with the main site INC375209 HDC018 VENOTTE Artibonite Huawei 2G+3G A Talkpool 5/12/2020 10:54 5/15/2020 12:45 73:51:02 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC010 Cascaded Back up with the main site INC375204 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 5/12/2020 10:00 5/15/2020 13:29 75:29:02 4:00:00 Not Compliant Power Power Failure (Indeterminate) (Indeterminate) Need to be justified 1gal of Water added and restarted the genset INC375204 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 5/12/2020 10:00 5/15/2020 13:29 75:29:02 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected BY HDC311 Cascaded Back up with the main site INC375130 HDC260 DESSALINES Artibonite Ericsson 2G+3G A Talkpool 5/12/2020 9:08 5/15/2020 13:50 76:42:02 4:00:00 Not Compliant Power Power Failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details to be provided by the contractor INC375188 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 5/12/2020 11:48 5/15/2020 14:25 74:37:02 4:00:00 Not Compliant Power Power Failure (Indeterminate) (Indeterminate) Need to be justified Site recover with EDH power INC375089 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D O&M Fuel 5/12/2020 8:00 5/15/2020 16:45 80:45:02 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added INC375310 HDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 5/12/2020 16:07 5/15/2020 17:35 73:28:02 4:00:00 Not Compliant Power Power Failure (Indeterminate) (Indeterminate) Need to be justified Radiator clean with washer pressure and restarted the genset INC375038 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 5/12/2020 8:00 5/12/2020 17:50 9:50:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) (Indeterminate) Need to be justified Alarm is cleared by itself INC375316 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 5/12/2020 14:50 5/12/2020 18:10 3:20:00 4:00:00 Compliant Power Power Failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details to be provided by the contractor INC375272 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/12/2020 15:08 5/12/2020 18:30 3:22:00 4:00:00 Compliant Power Power Failure (Indeterminate) (Indeterminate) Need to be justified Site recover with EDH power INC375272 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 5/12/2020 15:08 5/12/2020 18:30 3:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected BY HDN150 OK Back up with the main site INC375272 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/12/2020 15:08 5/12/2020 18:30 3:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected BY HDN150 Cascaded Back up with the main site INC375272 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/12/2020 15:08 5/12/2020 18:30 3:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected BY HDN150 Cascaded Back up with the main site Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC374958 HDS364 KAGENME Sud-Est Ericsson 2G C Talkpool 5/11/2020 20:48 5/12/2020 10:46 13:58:00 4:00:00 Not Compliant RBS RBS Fault (DUW failure) Faulty DUG Need to be justified Band up now, DUG was faulty,team replace it. INC375301 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 5/12/2020 13:48 5/12/2020 16:53 3:05:03 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO006 Cascaded The site is back in service once the issue solved at the main site INC375301 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 5/12/2020 13:48 5/12/2020 16:53 3:05:03 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO006 Cascaded The site is back in service once the issue solved at the main site INC375301 HDS308 FOND_JN_NOEL Sud-Est Ericsson 2G D Talkpool 5/12/2020 13:48 5/12/2020 16:53 3:05:03 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO006 Cascaded The site is back in service once the issue solved at the main site INC375301 HDS305 PEREDO Sud-Est Ericsson 2G C Talkpool 5/12/2020 13:48 5/12/2020 16:53 3:05:03 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO006 Cascaded The site is back in service once the issue solved at the main site INC375301 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 5/12/2020 13:48 5/12/2020 16:53 3:05:03 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO006 Cascaded The site is back in service once the issue solved at the main site INC375301 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 5/12/2020 13:48 5/12/2020 16:53 3:05:03 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO006 Cascaded The site is back in service once the issue solved at the main site INC375301 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/12/2020 13:48 5/12/2020 16:53 3:05:03 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO006 Cascaded The site is back in service once the issue solved at the main site INC374900 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 5/11/2020 22:44 5/12/2020 9:50 11:06:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indterminate Need to be justified RCA and resolution details to be provided by the contractor INC375060 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 5/12/2020 2:52 5/12/2020 9:50 6:58:00 4:00:00 Compliant Power Power Failure (Indeterminate) power issue Need to be justified power issue// faulty EDH breaker. Time out: 1:00 PM INC373866 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/9/2020 15:50 5/12/2020 15:00 71:10:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) RUS01b8 faulty Need to be justified RUS01b8 has been replaced. INC375132 HDC318 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 5/12/2020 9:30 5/12/2020 15:00 5:30:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) RUS Frozen Need to be justified team has reset the RUS. INC373903 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/9/2020 11:28 5/12/2020 18:00 78:32:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indterminate Need to be justified RCA and resolution details to be provided by the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 12 18:12:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 13 May 2020 00:12:09 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 5 7 3 9 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 4 1 0 14 ZTE 3 3 1 0 3 Huawei 7 7 6 1 7 Network 22 14 8 1 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 3 0 0 4 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 171:13:39 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 165:48:39 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 98:08:39 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 89:53:39 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 83:12:39 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 79:29:39 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 72:29:39 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 65:39:39 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 53:33:39 Power Power Failure (Solar System failure) Solar system not operational , Site will be back up once solar issue solved . INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 5/11/2020 8:54 35:15:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/12/2020 at 04h19 PM. Feedback is expected from them INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 30:59:39 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 24:53:39 Power Power Failure (Indeterminate) Team will open the genset to fix it, reported by TP, Team is working on site. INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/12/2020 12:10 7:59:39 Power Power Failure (Indeterminate) Team is on site. INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/12/2020 16:40 3:29:39 Dependent Affected by the power issue at the main site Affected BY HDN114 INC375297 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/12/2020 17:12 2:57:39 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC375404 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 5/12/2020 17:52 2:17:39 Power Power Failure (Indeterminate) Team is working on the site. INC375404 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/12/2020 17:52 2:17:39 Dependent Affected by the power issue at the main site Affected by HDO388 INC375404 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 5/12/2020 17:52 2:17:39 Dependent Affected by the power issue at the main site Affected by HDO388 INC375374 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/12/2020 19:03 1:06:39 Power Power Failure (Solar System failure) Solar System failed , will be recovered with the sunrise INC375374 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/12/2020 19:03 1:06:39 Dependent Affected by the power issue at the main site Affected by HDC318 INC375375 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/12/2020 19:13 0:56:39 Power Power Failure (Solar System failure) Solar System failed , will be recovered with the sunrise INC375376 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/12/2020 19:15 0:54:39 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC375379 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/12/2020 19:18 0:51:39 Power Power Failure (Solar System failure) Site will be restored with sunrise INC375425 HDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 5/12/2020 19:38 0:31:39 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Tue May 12 18:16:04 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Wed, 13 May 2020 00:16:04 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM In-Reply-To: References: Message-ID: HDS199: HALTED HGA064: TALKPOOL ARE RECTIFYING HDO243: ACCESS REFUSED AGAIN BY.THE OWNER TODAY. EMAIL SENT TO ALL. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 12/05/2020 20:12 (GMT-05:00) To: "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Hai_NOC , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: NOC hourly report at 08:00 PM Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 5 7 3 9 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 4 1 0 14 ZTE 3 3 1 0 3 Huawei 7 7 6 1 7 Network 22 14 8 1 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 3 0 0 4 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 171:13:39 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 165:48:39 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 98:08:39 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 89:53:39 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 83:12:39 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 79:29:39 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 72:29:39 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 65:39:39 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 53:33:39 Power Power Failure (Solar System failure) Solar system not operational , Site will be back up once solar issue solved . INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 5/11/2020 8:54 35:15:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/12/2020 at 04h19 PM. Feedback is expected from them INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 30:59:39 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 24:53:39 Power Power Failure (Indeterminate) Team will open the genset to fix it, reported by TP, Team is working on site. INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/12/2020 12:10 7:59:39 Power Power Failure (Indeterminate) Team is on site. INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/12/2020 16:40 3:29:39 Dependent Affected by the power issue at the main site Affected BY HDN114 INC375297 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/12/2020 17:12 2:57:39 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC375404 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 5/12/2020 17:52 2:17:39 Power Power Failure (Indeterminate) Team is working on the site. INC375404 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/12/2020 17:52 2:17:39 Dependent Affected by the power issue at the main site Affected by HDO388 INC375404 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 5/12/2020 17:52 2:17:39 Dependent Affected by the power issue at the main site Affected by HDO388 INC375374 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/12/2020 19:03 1:06:39 Power Power Failure (Solar System failure) Solar System failed , will be recovered with the sunrise INC375374 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/12/2020 19:03 1:06:39 Dependent Affected by the power issue at the main site Affected by HDC318 INC375375 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/12/2020 19:13 0:56:39 Power Power Failure (Solar System failure) Solar System failed , will be recovered with the sunrise INC375376 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/12/2020 19:15 0:54:39 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC375379 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/12/2020 19:18 0:51:39 Power Power Failure (Solar System failure) Site will be restored with sunrise INC375425 HDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 5/12/2020 19:38 0:31:39 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 12 19:30:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 13 May 2020 01:30:38 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 711:28:10 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 462:39:10 RBS RBS Fault (Indeterminate) access blocked due non-payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 184:46:10 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 145:03:10 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 118:10:10 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 71:15:10 RBS RBS Fault (Fiber cable issue) Fiber cable faulty , need to be replace , Spare not yet available INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 56:38:10 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 48:22:10 RBS RBS Fault (Indeterminate) inverter faulty, ETR not provided yet. INC374627 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/11/2020 13:48 31:42:10 RBS RBS Fault (RUS failure) RUS 01 B3 faulty , spare requested, waiting for the next update. INC374829 HDN259 COLONI AGRICOL Nord-Est Ericsson 3G B Talkpool 5/11/2020 14:22 31:08:10 RBS RBS Fault (DTRU failure) Faulty DTRU , spare need, No spare available yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 12 20:24:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 13 May 2020 02:24:00 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 5 6 6 13 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 2 1 0 18 ZTE 4 4 2 0 4 Huawei 8 8 7 2 8 Network 30 14 10 2 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 3 0 0 4 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 173:25:23 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 168:00:23 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 100:20:23 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 92:05:23 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 85:24:23 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 81:41:23 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 74:41:23 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 67:51:23 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 55:45:23 Power Power Failure (Solar System failure) Solar system not operational , Site will be back up once solar issue solved . INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 5/11/2020 8:54 37:27:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/12/2020 at 04h19 PM. Feedback is expected from them INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 33:11:23 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 27:05:23 Power Power Failure (Indeterminate) Team will open the genset to fix it, reported by TP, Team is working on site. INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/12/2020 12:10 10:11:23 Power Power Failure (Indeterminate) RBS 2106 not powered , TP to provide the ETA INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/12/2020 16:40 5:41:23 Dependent Affected by the power issue at the main site Affected BY HDN114 INC375297 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/12/2020 17:12 5:09:23 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC375374 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/12/2020 19:03 3:18:23 Power Power Failure (Solar System failure) Solar System failed , will be recovered with the sunrise INC375374 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/12/2020 19:03 3:18:23 Dependent Affected by the power issue at the main site Affected by HDC318 INC375375 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/12/2020 19:13 3:08:23 Power Power Failure (Solar System failure) Solar System failed , will be recovered with the sunrise INC375376 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/12/2020 19:15 3:06:23 Power Power Failure (Indeterminate) Team cannot access to the HPU. The HPU cage key is not available. Team will reach the site once they have collected the key from NOC. INC375379 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/12/2020 19:18 3:03:23 Power Power Failure (Solar System failure) Site will be restored with sunrise INC375425 HDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 5/12/2020 19:38 2:43:23 Power Power Failure (Indeterminate) Private property , no access on night time , ETA 5/13/2020 7:00 AM INC375438 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/12/2020 20:40 1:41:23 Power Power Failure (Indeterminate) Team can't reach the site due to area not safe , ETA 5/13/2020 6:30 AM INC375438 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/12/2020 20:40 1:41:23 Dependent Affected by the power issue at the main site Affected by HDC216 INC375430 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 5/12/2020 20:40 1:41:23 Power Power Failure (Indeterminate) TP cannot provide any update for the site INC375390 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/12/2020 20:44 1:37:23 Power Power Failure (Solar System failure) Site will be restored with sunrise INC375506 HDC157 FOND_IBO Artibonite Ericsson 2G D Talkpool 5/12/2020 21:28 0:53:23 Power Power Failure (Indeterminate) Team has been informed , ETA 11:30 PM INC375508 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/12/2020 21:42 0:39:23 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. Team will reach the site tomorrow at 12:10 am. INC375509 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/12/2020 21:44 0:37:23 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet. INC375509 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/12/2020 21:44 0:37:23 Dependent Affected by the power issue at the main site Affected by HDS360 INC375510 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 5/12/2020 21:48 0:33:23 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 12 21:55:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 13 May 2020 03:55:55 +0000 Subject: [Rantt] 10 SITES passing thru the link HDO352-SDH002 - Currently Down Message-ID: Hi Jithin, As discussed, we currently have the sites below passing thru the link SDH002-HDO352 that are down. Firstly they were bouncing, now they remain down since 23H39. Thank you. Refernce: INC375448 Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration INC375448 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G C Talkpool 5/12/20 23:29 0:21:17 INC375448 HDO409 CHAVANNES Ouest Ericsson 2G C Talkpool 5/12/20 23:29 0:21:17 INC375448 HDO425 DANO Ouest Ericsson 2G C Talkpool 5/12/20 23:29 0:21:17 INC375448 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 2G A Talkpool 5/12/20 23:29 0:21:17 INC375448 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G A Talkpool 5/12/20 23:29 0:21:17 INC375448 HDO422 MORNE MICHEL Ouest Ericsson 2G B Talkpool 5/12/20 23:29 0:21:17 INC375448 HDO410 GRAND BOIS Ouest Ericsson 2G C Talkpool 5/12/20 23:29 0:21:17 INC375448 HDO405 PAPETTE Ouest Ericsson 2G C Talkpool 5/12/20 23:29 0:21:17 INC375448 COW075 HAVEN_COW Ouest Ericsson 2G D Talkpool 5/12/20 23:29 0:21:17 INC375448 HDS322 CAS JACQUES/MARIGOT Sud-Est Ericsson 2G C Talkpool 5/12/20 23:29 0:21:17 ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Tue May 12 22:50:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 13 May 2020 04:50:44 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 5 9 6 12 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 2 1 0 16 ZTE 5 5 2 0 5 Huawei 11 11 10 2 11 Network 32 18 13 2 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 3 0 0 5 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 175:52:53 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 170:27:53 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 102:47:53 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC373673 HDS199 CHERETTE Sud Ericsson 2G D O&M FUEL 5/9/2020 2:16 94:32:53 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 10:50AM. ETR will be provided. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 87:51:53 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 84:08:53 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 77:08:53 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 70:18:53 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 58:12:53 Power Power Failure (Solar System failure) Solar system not operational , Site will be back up once solar issue solved . INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 5/11/2020 8:54 39:54:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/12/2020 at 04h19 PM. Feedback is expected from them INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 35:38:53 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 29:32:53 Power Power Failure (Indeterminate) Team will open the genset to fix it, reported by TP, Team is working on site. INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/12/2020 12:10 12:38:53 Power Power Failure (Indeterminate) RBS 2106 not powered , TP to provide the ETA INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/12/2020 16:40 8:08:53 Dependent Affected by the power issue at the main site Affected BY HDN114 INC375297 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/12/2020 17:12 7:36:53 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC375374 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/12/2020 19:03 5:45:53 Power Power Failure (Solar System failure) Solar System failed , will be recovered with the sunrise INC375374 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/12/2020 19:03 5:45:53 Dependent Affected by the power issue at the main site Affected by HDC318 INC375375 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/12/2020 19:13 5:35:53 Power Power Failure (Solar System failure) Solar System failed , will be recovered with the sunrise INC375376 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/12/2020 19:15 5:33:53 Power Power Failure (Indeterminate) Team cannot access to the HPU. The HPU cage key is not available. Team will reach the site once they have collected the key from NOC. INC375379 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/12/2020 19:18 5:30:53 Power Power Failure (Solar System failure) Site will be restored with sunrise INC375425 HDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 5/12/2020 19:38 5:10:53 Power Power Failure (Indeterminate) Private property , no access on night time , ETA 5/13/2020 7:00 AM INC375438 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/12/2020 20:40 4:08:53 Power Power Failure (Indeterminate) Team can't reach the site due to area not safe , ETA 5/13/2020 6:30 AM INC375438 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/12/2020 20:40 4:08:53 Dependent Affected by the power issue at the main site Affected by HDC216 INC375430 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 5/12/2020 20:40 4:08:53 Power Generator Failure (Starter battery failure) Starter battery faulty , Team will be on site by 7:00 AM INC375390 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/12/2020 20:44 4:04:53 Power Power Failure (Solar System failure) Site will be restored with sunrise INC375509 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/12/2020 21:44 3:04:53 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site. INC375509 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/12/2020 21:44 3:04:53 Dependent Affected by the power issue at the main site Affected by HDS360 INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 2:28:53 Power Generator faulty (head cylinder failure) Head cylinder damaged , oil mixed with water , waiting for next update INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 2:28:53 Dependent Affected by the power issue at the main site Attached to HDC106 INC375451 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G D Talkpool 5/12/2020 22:49 1:59:53 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site. INC375517 HAIDO290 RTE_DE_DELMAS_ONA Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/12/2020 22:55 1:53:53 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC375452 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:58 1:50:53 Power Power Failure (Indeterminate) Team has been informed; team will reach the site at 12:20 am. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 12 22:53:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 13 May 2020 04:53:36 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 714:51:19 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 466:02:19 RBS RBS Fault (Indeterminate) access blocked due non payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 188:09:19 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 148:26:19 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 121:33:19 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 74:38:19 RBS RBS Fault (Fiber cable issue) Fiber cable faulty , need to be replace , Spare not yet available INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 60:01:19 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 51:45:19 RBS RBS Fault (Indeterminate) inverter faulty, ETR not provided yet. INC374627 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/11/2020 13:48 35:05:19 RBS RBS Fault (RUS failure) RUS 01 B3 faulty , spare requested, waiting for the next update. INC374829 HDN259 COLONI AGRICOL Nord-Est Ericsson 3G B Talkpool 5/11/2020 14:22 34:31:19 RBS RBS Fault (DTRU failure) Faulty DTRU , spare need, No spare available yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 12 23:30:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 13 May 2020 05:30:47 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 4 10 8 11 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 2 1 0 15 ZTE 7 7 3 0 7 Huawei 11 11 9 1 11 Network 33 20 13 1 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 2 0 0 5 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 176:32:53 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 171:07:53 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 103:27:53 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 88:31:53 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 84:48:53 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 77:48:53 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 70:58:53 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 58:52:53 Power Power Failure (Solar System failure) Solar system not operational , Site will be back up once solar issue solved . INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/11/2020 8:54 40:34:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/12/2020 at 04h19 PM. Feedback is expected from them INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 36:18:53 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 30:12:53 Power Power Failure (Indeterminate) Team will open the genset to fix it, reported by TP, Team is working on site. INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Canez 5/12/2020 12:10 13:18:53 Power Power Failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/12/2020 16:40 8:48:53 Dependent Affected by the power issue at the main site Affected BY HDN114 INC375297 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/12/2020 17:12 8:16:53 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC375374 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/12/2020 19:03 6:25:53 Power Power Failure (Solar System failure) Solar System failed , will be recovered with the sunrise INC375374 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/12/2020 19:03 6:25:53 Dependent Affected by the power issue at the main site Affected by HDC318 INC375375 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/12/2020 19:13 6:15:53 Power Power Failure (Solar System failure) Solar System failed , will be recovered with the sunrise INC375376 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/12/2020 19:15 6:13:53 Power Power Failure (Indeterminate) Team cannot access to the HPU. The HPU cage key is not available. Team will reach the site once they have collected the key from NOC. INC375379 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/12/2020 19:18 6:10:53 Power Power Failure (Solar System failure) Site will be restored with sunrise INC375425 HDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 5/12/2020 19:38 5:50:53 Power Power Failure (Indeterminate) Private property , no access on night time , ETA 5/13/2020 7:00 AM INC375438 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/12/2020 20:40 4:48:53 Power Power Failure (Indeterminate) Talkpool not managing his team to reach the site INC375438 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/12/2020 20:40 4:48:53 Dependent Affected by the power issue at the main site Affected by HDC216 INC375430 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 5/12/2020 20:40 4:48:53 Power Generator Failure (Starter battery failure) Starter battery faulty , Team will be on site by 7:00 AM INC375390 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/12/2020 20:44 4:44:53 Power Power Failure (Solar System failure) Site will be restored with sunrise INC375509 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/12/2020 21:44 3:44:53 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site. INC375509 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/12/2020 21:44 3:44:53 Dependent Affected by the power issue at the main site Affected by HDS360 INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 3:08:53 Power Generator faulty (head cylinder failure) Head cylinder damaged , oil mixed with water , waiting for next update INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 3:08:53 Dependent Affected by the power issue at the main site Attached to HDC106 INC375451 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G D Talkpool 5/12/2020 22:49 2:39:53 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC375517 HAIDO290 RTE_DE_DELMAS_ONA Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 5/12/2020 22:55 2:33:53 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC375535 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/13/2020 0:20 1:08:53 Power Power Failure (Indeterminate) Team has been informed to reach the site. ETA not available yet. INC375466 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G C Talkpool 5/13/2020 0:40 0:48:53 Power Power Failure (Indeterminate) Team has been informed to reach the site. ETA not available yet. INC375468 HAIDS368 CHANTILY Sud ZTE 2G+3G C Talkpool 5/13/2020 0:55 0:33:53 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 13 01:34:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 13 May 2020 07:34:12 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 6 11 10 16 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 3 1 0 21 ZTE 8 8 4 0 8 Huawei 14 14 10 0 14 Network 43 25 15 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 2 0 0 8 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 178:37:31 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 173:12:31 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 105:32:31 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 90:36:31 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 86:53:31 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 79:53:31 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 73:03:31 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 60:57:31 Power Power Failure (Solar System failure) Solar system not operational , Site will be back up once solar issue solved . INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/11/2020 8:54 42:39:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/12/2020 at 04h19 PM. Feedback is expected from them INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 38:23:31 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 32:17:31 Power Power Failure (Indeterminate) Team will open the genset to fix it, reported by TP, Team is working on site. INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Canez 5/12/2020 12:10 15:23:31 Power Power Failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/12/2020 16:40 10:53:31 Dependent Affected by the power issue at the main site Affected BY HDN114 INC375297 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/12/2020 17:12 10:21:31 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC375374 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/12/2020 19:03 8:30:31 Power Power Failure (Solar System failure) Solar System failed , will be recovered with the sunrise INC375374 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/12/2020 19:03 8:30:31 Dependent Affected by the power issue at the main site Affected by HDC318 INC375375 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/12/2020 19:13 8:20:31 Power Power Failure (Solar System failure) Solar System failed , will be recovered with the sunrise INC375376 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/12/2020 19:15 8:18:31 Power Power Failure (Indeterminate) Team cannot access to the HPU. The HPU cage key is not available. Team will reach the site once they have collected the key from NOC. INC375379 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/12/2020 19:18 8:15:31 Power Power Failure (Solar System failure) Site will be restored with sunrise INC375425 HDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 5/12/2020 19:38 7:55:31 Power Power Failure (Indeterminate) Private property , no access on night time , ETA 5/13/2020 7:00 AM INC375438 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/12/2020 20:40 6:53:31 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC375438 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/12/2020 20:40 6:53:31 Dependent Affected by the power issue at the main site Affected by HDC216 INC375430 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 5/12/2020 20:40 6:53:31 Power Generator Failure (Starter battery failure) Starter battery faulty , Team will be on site by 7:00 AM INC375390 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/12/2020 20:44 6:49:31 Power Power Failure (Solar System failure) Site will be restored with sunrise INC375509 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/12/2020 21:44 5:49:31 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site. INC375509 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/12/2020 21:44 5:49:31 Dependent Affected by the power issue at the main site Affected by HDS360 INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 5:13:31 Power Generator faulty (head cylinder failure) Head cylinder damaged , oil mixed with water , waiting for next update INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 5:13:31 Dependent Affected by the power issue at the main site Attached to HDC106 INC375517 HAIDO290 RTE_DE_DELMAS_ONA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:55 4:38:31 Power Power Failure (Indeterminate) Team is waiting for access. INC375535 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/13/2020 0:20 3:13:31 Power Power Failure (Indeterminate) Site is located in a building store; team will reach the site at 7:20 am. INC375466 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G C Talkpool 5/13/2020 0:40 2:53:31 Power Power Failure (Indeterminate) Team has been informed to reach the site. ETA 3:15 am. INC375468 HAIDS368 CHANTILY Sud ZTE 2G+3G C Talkpool 5/13/2020 0:55 2:38:31 Power Power Failure (Indeterminate) Team is waiting for the access. INC375482 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 0:59 2:34:31 Power Power Failure (Indeterminate) After CM performed at HDO597; the site remains down. Team was informed to reach the site. ETA not available yet. INC375473 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/13/2020 1:11 2:22:31 Power Power Failure (Indeterminate) Team has been informed to reach the site. ETA 4:10 am. INC375472 HAIDO504 SANTO_13 Port-au-Prince Huawei 2G+3G C Talkpool 5/13/2020 1:18 2:15:31 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC375537 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G D Talkpool 5/13/2020 1:27 2:06:31 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site. INC375480 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/13/2020 2:18 1:15:31 Power Power Failure (Solar System failure) Site will be restored with sunrise INC375477 HDC206 THOMONDE Centre Ericsson 2G+3G B Talkpool 5/13/2020 2:24 1:09:31 Power Power Failure (Indeterminate) Team has been informed , ETA 4:15 AM INC375477 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 5/13/2020 2:24 1:09:31 Dependent Affected by the power issue at the main site Affected by HDC206 INC375477 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 5/13/2020 2:24 1:09:31 Dependent Affected by the power issue at the main site Affected by HDC206 INC375477 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 5/13/2020 2:24 1:09:31 Dependent Affected by the power issue at the main site Affected by HDC206 INC375479 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/13/2020 2:31 1:02:31 Power Power Failure (Solar System failure) Site will be restored with sunrise INC375485 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/13/2020 2:48 0:45:31 Power Power Failure (Indeterminate) Team has been informed to reach the site. ETA not available yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 13 01:35:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 13 May 2020 07:35:25 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 717:31:31 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 468:42:31 RBS RBS Fault (Indeterminate) access blocked due non-payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 190:49:31 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 151:06:31 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 124:13:31 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part needed, no Spare available yet. Next update to share when available INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 77:18:31 RBS RBS Fault (Fiber cable issue) Fiber cable faulty , need to be replaced, Spare not yet available INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 62:41:31 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 54:25:31 RBS RBS Fault (Indeterminate) inverter faulty, ETR not provided yet. INC374627 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/11/2020 13:48 37:45:31 RBS RBS Fault (RUS failure) RUS 01 B3 faulty , spare requested, waiting for the next update. INC374829 HDN259 COLONI AGRICOL Nord-Est Ericsson 3G B Talkpool 5/11/2020 14:22 37:11:31 RBS RBS Fault (DTRU failure) Faulty DTRU , spare need, No spare available yet. INC375448 HDO386 RUE BIR?_LEOGANE Ouest Ericsson 2G A Talkpool 5/12/2020 22:28 5:05:31 Transmission Transmission (Indeterminate) Team has been informed. ETA: 3:00 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 13 02:17:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 13 May 2020 08:17:45 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 8 10 9 17 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 4 1 0 23 ZTE 8 8 4 0 8 Huawei 13 13 10 3 13 Network 44 25 15 3 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 2 0 0 8 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 179:20:52 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 173:55:52 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 106:15:52 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 91:19:52 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 87:36:52 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 80:36:52 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 73:46:52 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 61:40:52 Power Power Failure (Solar System failure) Solar system not operational , Site will be back up once solar issue solved . INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 5/11/2020 8:54 43:22:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/12/2020 at 04h19 PM. Feedback is expected from them INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 39:06:52 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 33:00:52 Power Power Failure (Indeterminate) Team will open the genset to fix it, reported by TP, Team is working on site. INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Canez 5/12/2020 12:10 16:06:52 Power Power Failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/12/2020 16:40 11:36:52 Dependent Affected by the power issue at the main site Affected BY HDN114 INC375297 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/12/2020 17:12 11:04:52 Power Power Failure (Solar System failure) Solar systeme failure, site will be back on air with solar energy INC375374 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/12/2020 19:03 9:13:52 Power Power Failure (Solar System failure) Solar System failed , will be recovered with the sunrise INC375374 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/12/2020 19:03 9:13:52 Dependent Affected by the power issue at the main site Affected by HDC318 INC375375 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/12/2020 19:13 9:03:52 Power Power Failure (Solar System failure) Solar System failed , will be recovered with the sunrise INC375376 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/12/2020 19:15 9:01:52 Power Power Failure (Indeterminate) Team cannot access to the HPU. The HPU cage key is not available. Team will reach the site once they have collected the key from NOC. INC375379 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/12/2020 19:18 8:58:52 Power Power Failure (Solar System failure) Site will be restored with sunrise INC375425 HDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 5/12/2020 19:38 8:38:52 Power Power Failure (Indeterminate) Private property , no access on night time , ETA 5/13/2020 7:00 AM INC375438 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/12/2020 20:40 7:36:52 Power Power Failure (Indeterminate) Team can't reach the site due to area not safe , ETA 5/13/2020 6:30 AM INC375438 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/12/2020 20:40 7:36:52 Dependent Affected by the power issue at the main site Affected by HDC216 INC375430 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 5/12/2020 20:40 7:36:52 Power Generator Failure (Starter battery failure) Starter battery faulty , Team will be on site by 7:00 AM INC375390 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/12/2020 20:44 7:32:52 Power Power Failure (Solar System failure) Site will be restored with sunrise INC375509 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/12/2020 21:44 6:32:52 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site. INC375509 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/12/2020 21:44 6:32:52 Dependent Affected by the power issue at the main site Affected by HDS360 INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 5:56:52 Power Generator faulty (head cylinder failure) Head cylinder damaged , oil mixed with water , waiting for next update INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 5:56:52 Dependent Affected by the power issue at the main site Attached to HDC106 INC375517 HAIDO290 RTE_DE_DELMAS_ONA Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/12/2020 22:55 5:21:52 Power Power Failure (Indeterminate) Team is working on site. INC375535 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/13/2020 0:20 3:56:52 Power Power Failure (Indeterminate) Site is located in a building store; team will reach the site at 7:20 am. INC375482 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/13/2020 0:59 3:17:52 Power Power Failure (Indeterminate) After CM performed at HDO597; the site remains down. Team was informed to reach the site. ETA 4:45 am. INC375473 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/13/2020 1:11 3:05:52 Power Power Failure (Indeterminate) Team has been informed to reach the site. ETA 4:10 am. INC375472 HAIDO504 SANTO_13 Port-au-Prince Huawei 2G+3G C Talkpool 5/13/2020 1:18 2:58:52 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC375537 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G D Talkpool 5/13/2020 1:27 2:49:52 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site. INC375480 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/13/2020 2:18 1:58:52 Power Power Failure (Solar System failure) Site will be restored with sunrise INC375477 HDC206 THOMONDE Centre Ericsson 2G+3G B Talkpool 5/13/2020 2:24 1:52:52 Power Power Failure (Indeterminate) Team has been informed , ETA 4:15 AM INC375477 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 5/13/2020 2:24 1:52:52 Dependent Affected by the power issue at the main site Affected by HDC206 INC375477 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 5/13/2020 2:24 1:52:52 Dependent Affected by the power issue at the main site Affected by HDC206 INC375477 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 5/13/2020 2:24 1:52:52 Dependent Affected by the power issue at the main site Affected by HDC206 INC375479 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/13/2020 2:31 1:45:52 Power Power Failure (Solar System failure) Site will be restored with sunrise INC375485 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/13/2020 2:48 1:28:52 Power Power Failure (Indeterminate) Team has been informed to reach the site. ETA 6:30 am. INC375549 HGA002 MIRAGOANE Nippes Ericsson 2G+3G B Talkpool 5/13/2020 2:52 1:24:52 Power Power Failure (Indeterminate) Team has been informed. ETA: 5:30 AM INC375488 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 5/13/2020 3:25 0:51:52 Power Power Failure (Indeterminate) Team has been informed. ETA not provided INC375552 HDS252 MOUILLAGE Sud Ericsson 2G C Talkpool 5/13/2020 3:32 0:44:52 Power Power Failure (Indeterminate) Team has been informed. ETA not provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 13 04:30:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 13 May 2020 10:30:50 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 720:28:24 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 471:39:24 RBS RBS Fault (Indeterminate) access blocked due non-payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 193:46:24 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 154:03:24 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 127:10:24 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part available in Digicel WH. It is expected to be collected this morning INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 80:15:24 RBS RBS Fault (Fiber cable issue) Fiber cable faulty , need to be replaced, Spare not yet available INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 65:38:24 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 57:22:24 RBS RBS Fault (Indeterminate) inverter faulty, ETR not provided yet. INC374627 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/11/2020 13:48 40:42:24 RBS RBS Fault (RUS failure) RUS 01 B3 faulty , spare requested, waiting for the next update. INC374829 HDN259 COLONI AGRICOL Nord-Est Ericsson 3G B Talkpool 5/11/2020 14:22 40:08:24 RBS RBS Fault (DTRU failure) Faulty DTRU , spare need, No spare available yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 13 05:12:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 13 May 2020 11:12:00 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 13th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 13th, 2020 till 7:00 AM > Sites Report Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 182:09:59 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 176:44:59 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 109:04:59 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 94:08:59 Power Generator Failure (Engine broken) Talkpool break down genset. Follow up is ongoing for the replacement. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 90:25:59 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 83:25:59 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 76:35:59 Power Power Failure (Indeterminate) Talkpool is not able to provide an update. INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 64:29:59 Power Power Failure (Solar System failure) Solar system not operational , Site will be back up once solar issue solved . INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 5/11/2020 8:54 46:11:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/12/2020 at 04h19 PM. Feedback is expected from them INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 41:55:59 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 35:49:59 Power Power Failure (Indeterminate) Team will open the genset to fix it, reported by TP, Team is working on site. INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Canez 5/12/2020 12:10 18:55:59 Power Power Failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/12/2020 16:40 14:25:59 Dependent Affected by the power issue at the main site Affected BY HDN114 INC375297 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/12/2020 17:12 13:53:59 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC375374 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/12/2020 19:03 12:02:59 Power Power Failure (Solar System failure) Solar System failed , will be recovered with the sunrise INC375374 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/12/2020 19:03 12:02:59 Dependent Affected by the power issue at the main site Affected by HDC318 INC375375 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/12/2020 19:13 11:52:59 Power Power Failure (Solar System failure) Solar System failed , will be recovered with the sunrise INC375376 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/12/2020 19:15 11:50:59 Power Power Failure (Indeterminate) Team cannot access to the HPU. The HPU cage key is not available. Team will reach the site once they have collected the key from NOC. INC375379 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/12/2020 19:18 11:47:59 Power Power Failure (Solar System failure) Site will be restored with sunrise INC375438 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/12/2020 20:40 10:25:59 Power Power Failure (Indeterminate) Team is on site INC375438 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/12/2020 20:40 10:25:59 Dependent Affected by the power issue at the main site Affected by HDC216 INC375430 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 5/12/2020 20:40 10:25:59 Power Generator Failure (Starter battery failure) Team is waiting for access INC375390 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/12/2020 20:44 10:21:59 Power Power Failure (Solar System failure) Site will be restored with sunrise INC375509 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/12/2020 21:44 9:21:59 Power Power Failure (Indeterminate) Team has been informed. ETA: 8:00 AM INC375509 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/12/2020 21:44 9:21:59 Dependent Affected by the power issue at the main site Affected by HDS360 INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 8:45:59 Power Generator faulty (head cylinder failure) Head cylinder damaged , oil mixed with water , waiting for next update INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 8:45:59 Dependent Affected by the power issue at the main site Attached to HDC106 INC375517 HAIDO290 RTE_DE_DELMAS_ONA Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 5/12/2020 22:55 8:10:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/13/2020 at 06h47 PM. Feedback is expected from them INC375535 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/13/2020 0:20 6:45:59 Power Power Failure (Indeterminate) Site is located in a building store; team will reach the site at 7:20 am. INC375537 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G D Talkpool 5/13/2020 1:27 5:38:59 Power Generator failure (Oil sensor failure) Oil sensor faulty, spare is requested . Waiting for next update from team INC375480 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/13/2020 2:18 4:47:59 Power Power Failure (Solar System failure) Site will be restored with sunrise INC375479 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/13/2020 2:31 4:34:59 Power Power Failure (Solar System failure) Site will be restored with sunrise INC375485 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/13/2020 2:48 4:17:59 Power Power Failure (Indeterminate) Team is waiting for access. INC375549 HGA002 MIRAGOANE Nippes Ericsson 2G+3G B Talkpool 5/13/2020 2:52 4:13:59 Power Power Failure (Indeterminate) Team is working on the site. INC375488 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 5/13/2020 3:25 3:40:59 Power Power Failure (Indeterminate) Portable genset is out of fuel, follow up is ongoing. ETR not provided yet INC375552 HDS252 MOUILLAGE Sud Ericsson 2G C Talkpool 5/13/2020 3:32 3:33:59 Power Power Failure (Indeterminate) Portable genset is out of fuel, follow up is ongoing. ETR not provided yet INC375555 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 3:58 3:07:59 Power Power Failure (Indeterminate) Team is waiting for access. INC375556 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G C Talkpool 5/13/2020 4:20 2:45:59 Power Power Failure (Indeterminate) Team has been informed to reach the site. ETA 7:20 am. INC375479 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/13/2020 4:30 2:35:59 Dependent Affected by the power issue at the main site Attached to HDC360 INC375557 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/13/2020 4:37 2:28:59 Power Power Failure (Solar System failure) Site will be restored with sunrise INC375494 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 5:23 1:42:59 Power Power Failure (Indeterminate) Team has been informed to reach the site. ETA 7:10 am. INC375612 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/13/2020 6:38 0:27:59 Power Power Failure (Indeterminate) Team has been informed to reach the site. ETA not available yet Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 721:03:59 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 472:14:59 RBS RBS Fault (Indeterminate) access blocked due non-payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 194:21:59 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 154:38:59 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 127:45:59 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part available in Digicel WH. It is expected to be collected this morning INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 80:50:59 RBS RBS Fault (Fiber cable issue) Fiber cable faulty , need to be replaced, Spare not yet available INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 66:13:59 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 57:57:59 RBS RBS Fault (Indeterminate) inverter faulty, ETR not provided yet. INC374627 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/11/2020 13:48 41:17:59 RBS RBS Fault (RUS failure) RUS 01 B3 faulty , spare requested, waiting for the next update. INC374829 HDN259 COLONI AGRICOL Nord-Est Ericsson 3G B Talkpool 5/11/2020 14:22 40:43:59 RBS RBS Fault (DTRU failure) Faulty DTRU , spare need, No spare available yet. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC375404 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G+LTE A Talkpool 5/12/2020 17:52 5/12/2020 20:24 2:32:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate ok RCA and resolution details still pending from the contractor INC375404 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/12/2020 17:52 5/12/2020 20:24 2:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO388 Cascaded The site is back in service once the issue solved at the main site INC375404 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 5/12/2020 17:52 5/12/2020 20:24 2:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO388 Cascaded The site is back in service once the issue solved at the main site INC375451 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G D Talkpool 5/12/2020 22:49 5/13/2020 2:22 3:33:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site up by itself INC375451 HAIDS280 CONETE Sud ZTE 2G+3G C Talkpool 5/12/2020 22:49 5/13/2020 2:22 3:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS281 Cascaded The site is back in service once the issue solved at the main site INC375468 HAIDS368 CHANTILY Sud ZTE 2G+3G C Talkpool 5/13/2020 0:55 5/13/2020 5:20 4:25:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to rear sal Need to be justified 1 gal 1/2 of oil added and genset restarted. INC375448 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G C Talkpool 5/12/2020 22:28 5/13/2020 2:23 3:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO386 Cascaded The site is back in service once the issue solved at the main site INC375448 HDO409 CHAVANNES Ouest Ericsson 2G C Talkpool 5/12/2020 22:28 5/13/2020 2:23 3:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO386 Cascaded The site is back in service once the issue solved at the main site INC375448 HDO425 DANO Ouest Ericsson 2G C Talkpool 5/12/2020 22:28 5/13/2020 2:23 3:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO386 Cascaded The site is back in service once the issue solved at the main site INC375448 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 2G A Talkpool 5/12/2020 22:28 5/13/2020 2:23 3:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO386 Cascaded The site is back in service once the issue solved at the main site INC375448 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G A Talkpool 5/12/2020 22:28 5/13/2020 2:23 3:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO386 Cascaded The site is back in service once the issue solved at the main site INC375448 HDO422 MORNE MICHEL Ouest Ericsson 2G B Talkpool 5/12/2020 22:28 5/13/2020 2:23 3:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO386 Cascaded The site is back in service once the issue solved at the main site INC375448 HDO410 GRAND BOIS Ouest Ericsson 2G C Talkpool 5/12/2020 22:28 5/13/2020 2:23 3:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO386 Cascaded The site is back in service once the issue solved at the main site INC375448 HDO405 PAPETTE Ouest Ericsson 2G C Talkpool 5/12/2020 22:28 5/13/2020 2:23 3:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO386 Cascaded The site is back in service once the issue solved at the main site INC375448 COW075 HAVEN_COW Ouest Ericsson 2G D Talkpool 5/12/2020 22:28 5/13/2020 2:23 3:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO386 Cascaded The site is back in service once the issue solved at the main site INC375448 HDS322 CAS JACQUES/MARIGOT Sud-Est Ericsson 2G C Talkpool 5/12/2020 22:28 5/13/2020 2:23 3:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO386 Cascaded The site is back in service once the issue solved at the main site INC375415 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 5/12/2020 18:56 5/12/2020 20:21 1:25:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC375506 HDC157 FOND_IBO Artibonite Ericsson 2G D Talkpool 5/12/2020 21:28 5/12/2020 23:50 2:22:00 4:00:00 Compliant Power Generator failure (Indeterminate) Power outage Need to be justified Contractor switched manually to Emergency source INC375510 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 5/12/2020 21:48 5/12/2020 22:47 0:59:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site has been restored by itself INC375477 HDC206 THOMONDE Centre Ericsson 2G+3G B Talkpool 5/13/2020 2:24 5/13/2020 5:00 2:36:00 4:00:00 Compliant Power Generator failure (Speed sensor Failure) Loose contact on speed sensor OK Speed sensor readjusted and restarted INC375477 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 5/13/2020 2:24 5/13/2020 5:00 2:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC206 Cascaded Restored with the main site INC375477 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 5/13/2020 2:24 5/13/2020 5:00 2:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC206 Cascaded Restored with the main site INC375477 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 5/13/2020 2:24 5/13/2020 5:00 2:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC206 Cascaded Restored with the main site INC375425 HDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 5/12/2020 19:38 5/13/2020 6:23 10:45:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC375315 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/12/2020 14:47 5/12/2020 18:49 4:02:00 4:00:00 Not Compliant Power Generator failure (High temperature) Due to dirty radiator Need to be justified 1/2 gallon of coolant added; and genset was restarted. INC375410 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/12/2020 18:21 5/12/2020 22:19 3:58:00 4:00:00 Compliant Power Generator failure (Battery Failure) Failed to start due to oxidized batteries terminal. OK Batteries terminal has been cleaned and reinstalled. INC375508 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/12/2020 21:42 5/13/2020 0:11 2:28:36 4:00:00 Compliant Power Power Failure (Indeterminate) Failed to switch due alarm in the rectifiers. OK The rectifiers have been reset by TP team and all batteries have been charged. INC375452 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:58 5/13/2020 0:09 1:10:19 4:00:00 Compliant Power Generator Failure (Starter battery failure) Failed to start due to starter battery faulty OK Genset has been restarted with another battery. INC375526 HDO597 THOMASSIN32 IMP. MICHEL Port-au-Prince Huawei 2G+3G C Talkpool 5/13/2020 0:59 5/13/2020 2:25 1:26:00 4:00:00 Compliant Power Power Failure (Indeterminate) Water mixed with the fuel in the main tank OK Team removed the water from the main tank. INC375526 HDO118 JEANNE_BARBANCOURT Port-au-Prince Huawei 2G+3G C Talkpool 5/13/2020 0:59 5/13/2020 2:25 1:26:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO597 Cascaded Site is back in service once issue solved at the main site. INC375526 HDO105 TARAS Port-au-Prince Huawei 2G+3G C Talkpool 5/13/2020 0:59 5/13/2020 2:25 1:26:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO597 Cascaded Site is back in service once issue solved at the main site. INC375526 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/13/2020 0:59 5/13/2020 2:25 1:26:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO597 Cascaded Site is back in service once issue solved at the main site. INC375466 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G C Talkpool 5/13/2020 0:40 5/13/2020 3:38 2:58:01 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution are expected from team INC375482 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 0:59 5/13/2020 4:57 3:58:00 4:00:00 Compliant Power Power Failure (Indeterminate) Failed to switch due alarm in the rectifiers. OK The rectifiers have been reset by TP team. INC375472 HAIDO504 SANTO_13 Port-au-Prince Huawei 2G+3G C Talkpool 5/13/2020 1:18 5/13/2020 6:05 4:46:58 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution are expected from team INC375473 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/13/2020 1:11 5/13/2020 6:34 5:22:06 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution are expected from team Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC375448 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 5/12/2020 22:28 5/13/2020 2:23 3:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO386 Cascaded The site is back in service once the issue solved at the main site INC375448 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/12/2020 22:28 5/13/2020 2:23 3:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO386 Cascaded The site is back in service once the issue solved at the main site INC375448 HDO386 RUE BIR?_LEOGANE Ouest Ericsson 2G A Talkpool 5/12/2020 22:28 5/13/2020 2:23 3:55:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site up by itself INC375408 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G B Talkpool 5/12/2020 18:16 5/12/2020 20:50 2:34:00 4:00:00 Not Compliant RBS RBS Fault (SFP connector Issue) Loose contact found on SFP cable OK SFP cable was fixed properly in sector 2 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 13 06:57:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 13 May 2020 12:57:38 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 6 10 6 10 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 2 1 0 14 ZTE 7 7 3 0 7 Huawei 11 11 10 3 11 Network 32 20 14 3 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 3 0 0 3 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 184:00:44 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/5/2020 22:21 178:35:44 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 110:55:44 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 92:16:44 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 85:16:44 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 78:26:44 Power Power Failure (Indeterminate) Talkpool is not able to provide an update. INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 66:20:44 Power Power Failure (Solar System failure) Solar system not operational , Site will be back up once solar issue solved . INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M FUEL 5/11/2020 8:54 48:02:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/12/2020 at 04h19 PM. Feedback is expected from them INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 43:46:44 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 37:40:44 Power Power Failure (Indeterminate) Team will open the genset to fix it, reported by TP, Team is working on site. INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Canez 5/12/2020 12:10 20:46:44 Power Power Failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/12/2020 16:40 16:16:44 Dependent Affected by the power issue at the main site Affected BY HDN114 INC375297 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/12/2020 17:12 15:44:44 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC375375 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/12/2020 19:13 13:43:44 Power Power Failure (Solar System failure) Solar System failed , will be recovered with the sunrise INC375376 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/12/2020 19:15 13:41:44 Power Power Failure (Indeterminate) The HPU cage key is already collected. ETA: 10:00h INC375379 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/12/2020 19:18 13:38:44 Power Power Failure (Solar System failure) Site will be restored with sunrise INC375390 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/12/2020 20:44 12:12:44 Power Power Failure (Solar System failure) Site will be restored with sunrise INC375509 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/12/2020 21:44 11:12:44 Power Power Failure (Indeterminate) Team is waiting for access INC375509 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/12/2020 21:44 11:12:44 Dependent Affected by the power issue at the main site Affected by HDS360 INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 10:36:44 Power Generator faulty (head cylinder failure) Head cylinder damaged , oil mixed with water , waiting for next update INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 10:36:44 Dependent Affected by the power issue at the main site Attached to HDC106 INC375517 HAIDO290 RTE_DE_DELMAS_ONA Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M FUEL 5/12/2020 22:55 10:01:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/13/2020 at 06h47 PM. Feedback is expected from them INC375535 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/13/2020 0:20 8:36:44 Power Power Failure (Indeterminate) Team is on site INC375537 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G D Talkpool 5/13/2020 1:27 7:29:44 Power Generator failure (Oil sensor failure) Oil sensor faulty, spare is requested . Waiting for next update from team. INC375549 HGA002 MIRAGOANE Nippes Ericsson 2G+3G B Talkpool 5/13/2020 2:52 6:04:44 Power Generator Failure (Alternator Failure) DC Alternator faulty, waiting for next update from them. INC375488 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 5/13/2020 3:25 5:31:44 Power Power Failure (Indeterminate) Portable genset is out of fuel, follow up is ongoing. ETR not provided yet. INC375552 HDS252 MOUILLAGE Sud Ericsson 2G C Talkpool 5/13/2020 3:32 5:24:44 Power Power Failure (Indeterminate) Portable genset is out of fuel, follow up is ongoing. ETR not provided yet. INC375556 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G C Talkpool 5/13/2020 4:20 4:36:44 Power Power Failure (Indeterminate) ETA is expired, the team claims 1.5 hour more to reach the site. ETA: 09:40h INC375557 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/13/2020 4:37 4:19:44 Power Power Failure (Solar System failure) Site will be restored with sunrise INC375629 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 5/13/2020 4:54 4:02:44 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC375612 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/13/2020 6:38 2:18:44 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 09:30h INC375622 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/13/2020 7:41 1:15:44 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Weby.Julnot at digicelgroup.com Wed May 13 07:29:16 2020 From: Weby.Julnot at digicelgroup.com (Weby Julnot) Date: Wed, 13 May 2020 13:29:16 +0000 Subject: [Rantt] TenGig Micro wave link OBLEON-HILAIRE down In-Reply-To: References: Message-ID: Hello Jithin/Fenelon, I asked team on site to take pictures of the router with the cables and remove the router to return Turgeau at the office tomorrow before 12 pm urgently. Weby JULNOT, Best Regards From: Jithin J Singh Sent: Monday, May 11, 2020 6:14 PM To: Jithin J Singh ; Weby Julnot ; Haiti Noc ; Eddy Jean-Baptiste ; Frantz Michel Mondesir ; Jean Philippe Francois ; Gerry Bolante ; Bernard Yacoub ; astrid.argana at tpmanagementsa.com; Nikhil Govind ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran ; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. ; Beatrice Desir Mogene Cc: Hai_Warehouseteam ; Eng Teck Ng ; Luigi Roy ; Hai_Tech_Transmission ; Francois Boyer ; Hai_Tech_O&M ; Jean Arleff Israel Chery ; Geoffrey Collins ; Jean Yvelt Marseille ; Hai_Tech_RFPO ; Hai_Tech_TX ; HAI_Tech_Noc Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Weby, As discussed, the field team is standby at SDH010 awaiting further instructions. Please advise accordingly. Wesner Rene (+509 3634 8857) is the technician in-charged. BR/ Jithin Singh. From: Jithin J Singh > Sent: Saturday, May 9, 2020 11:32 PM To: Weby Julnot >; Haiti Noc >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Hai_Warehouseteam >; Eng Teck Ng >; Luigi Roy >; Hai_Tech_Transmission >; Francois Boyer >; Hai_Tech_O&M >; Jean Arleff Israel Chery >; Geoffrey Collins >; Jean Yvelt Marseille >; Hai_Tech_RFPO >; Hai_Tech_TX >; HAI_Tech_Noc > Subject: Re: [Tp.ran] TenGig Micro wave link OBLEON-HILAIRE down Hello Weby, The same team will continue to provide on site assistance tomorrow as requested. BR/ Jithin Singh. From: Weby Julnot > Sent: Saturday, May 9, 2020 10:51 PM To: Haiti Noc >; Jithin J Singh >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Dorcely, we still have the same issue, we were working on it during the day Unfortunately technician on site didn't have a good connection on site to share with us some pictures we asked him, when receive them tonight, we will analyze for the next step. See below Test we performed on site today. - Hard Reset on the TCC board at SDH010 - Check if all physical connection are good - Ask field team to log locally on the node to check a) status of the links ( All links are working fine) b) Management configuration ( All configuration are present ) - Power cycle the Nodes ( Obleon & Hilaire) - Swap LIC board at SDH010--->SDH011 to a new one - Check if all physical connection are good from router side(Wait for pictures to confirm) Hello Jithin/Fenelon Send one team tomorrow morning to finish the troubleshooting. Weby JULNOT, Best Regards From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Saturday, May 9, 2020 6:54 PM To: Jithin J Singh >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy/jithin, Can we have an update about the troubleshooting at SDH010 to recover the supervision. It's very urgent to recover the supervision on both nodes SDH010 and SDH009 in order to monitor the nodes. NOC Team From: Jithin J Singh > Sent: Saturday, May 9, 2020 9:23 AM To: Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy, The field team is trying to reach the site again today. They were unable to reach the area yesterday due to political unrest situation prevailing in the region and people in the area blocked them form entering the place. We expect the team to arrive on site by 10:30 AM. BR/ Jithin Singh. From: Eddy Jean-Baptiste > Sent: Saturday, May 9, 2020 8:28 AM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean Philippe Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Jithin , Could you please help to push the guy to go on site ? I don't receive any call From: Jithin J Singh > Sent: Friday, May 8, 2020 12:12 PM To: Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy, Team has been dispatched to SDH010 again as requested. Gregory Milord (+509 3782 3536) is the technician in-charged. BR/ Jithin Singh. From: Eddy Jean-Baptiste > Sent: Friday, May 8, 2020 11:52 AM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Jithin , We still need someone at SDH010 to perform the job done , as last time the guys on site had some difficulties to finish the wor. Please we need to close this case today. From: Eddy Jean-Baptiste Sent: Monday, May 4, 2020 5:39 PM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ho Jithin , Thanks for your quick follow-up . Replacement has been done. However we have some link without management . Need help at SDH010 for troubleshooting From: Jithin J Singh > Sent: Monday, May 4, 2020 4:03 PM To: Frantz Michel Mondesir >; Eddy Jean-Baptiste >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hi All, Please be informed that the LIC board has been replaced at SDH011. Hello Eddy, Please check status of the affected services and let us know if further intervention is needed on this case. Thanks. BR/ Jithin Singh. From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 1:26 PM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Delivered to Arcie Abenuman From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 11:08 AM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ready to be collected From: Eddy Jean-Baptiste > Sent: Monday, May 4, 2020 10:56 AM To: Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Beatrice / WH Team , Kindly Deliver the below material to Talkpool Team Equipment: LIC-X-E10 Product Code: 24-L010-0/BOF Serial Number: J389B10552. From: Jean P. Francois > Sent: Monday, May 4, 2020 4:01 AM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, We have a card failure at SDH011 (LIC-X-E10); it needs to be replaced. BR Jean P. Francois From: Jithin J Singh > Sent: Monday, May 4, 2020 1:25 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, Teams are mobilized for checking the issues at SDH011 and SDH009 as requested. Please arrange access for both sites. The following teams are assigned: * SDH011 - Roldan Consul (+509 3701 0727). ETA is 2:15 AM. * SDH009 - Jean Kelly (+509 3791 5685). ETA 3:00 AM. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, May 4, 2020 1:02 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; Jithin J Singh >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: TenGig Micro wave link OBLEON-HILAIRE down All' Be informed that TenGig Micro wave link HILAIRE-OBBLEON is down . Contractor has been dispatched to check at SDH011 and SDH009 to check the issue. [cid:image001.png at 01D62883.92F42930] We will keep you posted Regards, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Email-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 37827 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 11451 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 13 07:49:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 13 May 2020 13:49:28 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 7 13 6 13 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 2 0 0 21 ZTE 5 5 2 0 5 Huawei 13 13 13 4 13 Network 39 20 15 4 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 3 0 0 9 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 184:37:20 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Digicel 5/5/2020 22:21 179:12:20 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 111:32:20 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 92:53:20 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 85:53:20 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 79:03:20 Power Power Failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 66:57:20 Power Power Failure (Solar System failure) Solar system not operational, Site will be back up once solar issue solved . INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD B O&M FUEL 5/11/2020 8:54 48:39:20 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/12/2020 at 04h19 PM. Feedback is expected from them INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 44:23:20 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 38:17:20 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Canez 5/12/2020 12:10 21:23:20 Power Power Failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/12/2020 16:40 16:53:20 Dependent Affected by the power issue at the main site Affected BY HDN114 INC375375 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/12/2020 19:13 14:20:20 Power Power Failure (Solar System failure) Solar System failed , will be recovered with the sunrise INC375376 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/12/2020 19:15 14:18:20 Power Power Failure (Indeterminate) The HPU cage key is already collected. ETA: 10:00h INC375379 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/12/2020 19:18 14:15:20 Power Power Failure (Solar System failure) Site will be restored with sunrise INC375390 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/12/2020 20:44 12:49:20 Power Power Failure (Solar System failure) Site will be restored with sunrise INC375509 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/12/2020 21:44 11:49:20 Power Power Failure (Indeterminate) Site suspected down for fuel, waiting for pictures. INC375509 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/12/2020 21:44 11:49:20 Dependent Affected by the power issue at the main site Affected by HDS360 INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 11:13:20 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water, waiting for next update INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 11:13:20 Dependent Affected by the power issue at the main site Attached to HDC106 INC375517 HAIDO290 RTE_DE_DELMAS_ONA Port-au-Prince Huawei 2G+3G+LTE+TDD B O&M FUEL 5/12/2020 22:55 10:38:20 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/13/2020 at 06h47 PM. Feedback is expected from them INC375537 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G D Talkpool 5/13/2020 1:27 8:06:20 Power Generator failure (Oil sensor failure) Oil sensor faulty, spare is requested . Waiting for next update from team. INC375549 HGA002 MIRAGOANE Nippes Ericsson 2G+3G B Talkpool 5/13/2020 2:52 6:41:20 Power Generator Failure (Alternator Failure) DC Alternator faulty, waiting for next update from them. INC375552 HDS252 MOUILLAGE Sud Ericsson 2G C Talkpool 5/13/2020 3:32 6:01:20 Power Power Failure (Indeterminate) Portable genset is out of fuel, follow up is ongoing. ETR not provided yet. INC375557 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/13/2020 4:37 4:56:20 Power Power Failure (Solar System failure) Site will be restored with sunrise INC375629 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 5/13/2020 4:54 4:39:20 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:20 PM. INC375612 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/13/2020 6:38 2:55:20 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 09:30h INC375576 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/13/2020 7:20 2:13:20 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:55h INC375622 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/13/2020 7:41 1:52:20 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:35h INC375585 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G A Talkpool 5/13/2020 8:12 1:21:20 Power Power Failure (Indeterminate) Team has been informed, ETA 11:00 AM INC375585 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/13/2020 8:12 1:21:20 Dependent Affected by the power issue at the main site Affected by HDS361 INC375585 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 5/13/2020 8:12 1:21:20 Dependent Affected by the power issue at the main site Affected by HDS361 INC375585 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/13/2020 8:12 1:21:20 Dependent Affected by the power issue at the main site Affected by HDS361 INC375585 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 5/13/2020 8:12 1:21:20 Dependent Affected by the power issue at the main site Affected by HDS361 INC375585 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G C Talkpool 5/13/2020 8:12 1:21:20 Dependent Affected by the power issue at the main site Affected by HDS361 INC375627 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 8:12 1:21:20 Power Power Failure (Indeterminate) Team has been informed. ETA not yet provided INC375589 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 5/13/2020 8:20 1:13:20 Power Power Failure (Indeterminate) Team has been informed, ETA 10:40 AM INC375589 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 5/13/2020 8:20 1:13:20 Dependent Affected by the power issue at the main site Affected by HDO356 INC375634 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 8:50 0:43:20 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 13 09:38:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 13 May 2020 15:38:53 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 9 9 6 8 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 2 0 0 16 ZTE 5 5 2 0 5 Huawei 11 11 11 3 11 Network 32 18 13 3 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 3 0 0 9 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 186:18:06 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Digicel 5/5/2020 22:21 180:53:06 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 113:10:15 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 94:30:33 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 87:34:06 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 80:50:58 Power Power Failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 68:44:58 Power Power Failure (Solar System failure) Solar system not operational, Site will be back up once solar issue solved . INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M FUEL 5/11/2020 8:54 50:20:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/12/2020 at 04h19 PM. Feedback is expected from them INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 46:04:06 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 39:55:15 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Canez 5/12/2020 12:10 23:10:59 Power Power Failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/12/2020 16:40 18:40:58 Dependent Affected by the power issue at the main site Affected BY HDN114 INC375376 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/12/2020 19:15 15:58:31 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC375509 HDS360 PICHON Sud-Est Ericsson 2G C O&M FUEL 5/12/2020 21:44 13:27:15 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/13/2020 at 10:10 AM. ETR will be provided. INC375509 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/12/2020 21:44 13:27:15 Dependent Affected by the power issue at the main site Affected by HDS360 INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 13:00:59 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water, waiting for next update INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 13:00:59 Dependent Affected by the power issue at the main site Attached to HDC106 INC375517 HAIDO290 RTE_DE_DELMAS_ONA Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/12/2020 22:55 12:18:31 Power Generator failure (Indeterminate) Fuel added, Talkpool team has been infomed to start the genset. ETA: not yet provided. INC375549 HGA002 MIRAGOANE Nippes Ericsson 2G+3G B Talkpool 5/13/2020 2:52 8:19:15 Power Generator Failure (Alternator Failure) DC Alternator faulty, waiting for next update from them. INC375552 HDS252 MOUILLAGE Sud Ericsson 2G C Talkpool 5/13/2020 3:32 7:39:15 Power Power Failure (Indeterminate) Portable genset is out of fuel, follow up is ongoing. ETR not provided yet. INC375629 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 5/13/2020 4:54 6:26:58 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:20 PM. INC375622 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/13/2020 7:41 3:32:34 Power Power Failure (Indeterminate) Tem is on way to reach the site. New ETA: 11:40h INC375585 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/13/2020 8:12 3:08:59 Dependent Affected by the power issue at the main site Affected by HDS361 INC375585 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 5/13/2020 8:12 3:08:59 Dependent Affected by the power issue at the main site Affected by HDS361 INC375585 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/13/2020 8:12 3:08:59 Dependent Affected by the power issue at the main site Affected by HDS361 INC375585 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 5/13/2020 8:12 3:08:59 Dependent Affected by the power issue at the main site Affected by HDS361 INC375627 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 8:12 3:01:58 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 12:00h INC375585 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G A Talkpool 5/13/2020 8:12 2:59:15 Power Power Failure (Indeterminate) Team is waiting for access, follow up is ongoing with site inspector INC375585 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G C Talkpool 5/13/2020 8:12 2:59:15 Dependent Affected by the power issue at the main site Affected by HDS361 INC375585 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G A Talkpool 5/13/2020 8:12 2:59:15 Dependent Affected by the power issue at the main site Affected by HDS361 INC375634 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 8:50 2:24:06 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 11:35h INC375676 HAIDS138 ST HELENE_MANICHE Sud ZTE 2G+3G C Talkpool 5/13/2020 10:29 0:42:15 Power Power Failure (Indeterminate) Team has been informed, ETA 12:10 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Wed May 13 10:09:07 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Wed, 13 May 2020 16:09:07 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the below updates HDO607 ? Restored HDN114 ? Restored HDC281 ? Team connected the inverter, please confirm if site restored HDO531 ? Team is still waiting for access HDO124 ? TOS HDS361 ? Out of fuel HDO663 - Restored Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 13 May 2020 11:40 Subject: [Tp.imc.haiti] NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 9 9 6 8 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 2 0 0 16 ZTE 5 5 2 0 5 Huawei 11 11 11 3 11 Network 32 18 13 3 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 3 0 0 9 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 186:18:06 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Digicel 5/5/2020 22:21 180:53:06 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 113:10:15 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 94:30:33 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 6:10 PM. ETR will be provided. INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 87:34:06 Power Generator failure (Indeterminate) Site located in red zone. Access block by armed bandits team cannot work at this time. ETR not yet available INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 80:50:58 Power Power Failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/10/2020 14:36 68:44:58 Power Power Failure (Solar System failure) Solar system not operational, Site will be back up once solar issue solved . INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M FUEL 5/11/2020 8:54 50:20:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/12/2020 at 04h19 PM. Feedback is expected from them INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 46:04:06 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 39:55:15 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Canez 5/12/2020 12:10 23:10:59 Power Power Failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/12/2020 16:40 18:40:58 Dependent Affected by the power issue at the main site Affected BY HDN114 INC375376 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/12/2020 19:15 15:58:31 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC375509 HDS360 PICHON Sud-Est Ericsson 2G C O&M FUEL 5/12/2020 21:44 13:27:15 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/13/2020 at 10:10 AM. ETR will be provided. INC375509 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/12/2020 21:44 13:27:15 Dependent Affected by the power issue at the main site Affected by HDS360 INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 13:00:59 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water, waiting for next update INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 13:00:59 Dependent Affected by the power issue at the main site Attached to HDC106 INC375517 HAIDO290 RTE_DE_DELMAS_ONA Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/12/2020 22:55 12:18:31 Power Generator failure (Indeterminate) Fuel added, Talkpool team has been infomed to start the genset. ETA: not yet provided. INC375549 HGA002 MIRAGOANE Nippes Ericsson 2G+3G B Talkpool 5/13/2020 2:52 8:19:15 Power Generator Failure (Alternator Failure) DC Alternator faulty, waiting for next update from them. INC375552 HDS252 MOUILLAGE Sud Ericsson 2G C Talkpool 5/13/2020 3:32 7:39:15 Power Power Failure (Indeterminate) Portable genset is out of fuel, follow up is ongoing. ETR not provided yet. INC375629 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 5/13/2020 4:54 6:26:58 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:20 PM. INC375622 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/13/2020 7:41 3:32:34 Power Power Failure (Indeterminate) Tem is on way to reach the site. New ETA: 11:40h INC375585 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/13/2020 8:12 3:08:59 Dependent Affected by the power issue at the main site Affected by HDS361 INC375585 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 5/13/2020 8:12 3:08:59 Dependent Affected by the power issue at the main site Affected by HDS361 INC375585 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/13/2020 8:12 3:08:59 Dependent Affected by the power issue at the main site Affected by HDS361 INC375585 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 5/13/2020 8:12 3:08:59 Dependent Affected by the power issue at the main site Affected by HDS361 INC375627 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 8:12 3:01:58 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 12:00h INC375585 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G A Talkpool 5/13/2020 8:12 2:59:15 Power Power Failure (Indeterminate) Team is waiting for access, follow up is ongoing with site inspector INC375585 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G C Talkpool 5/13/2020 8:12 2:59:15 Dependent Affected by the power issue at the main site Affected by HDS361 INC375585 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G A Talkpool 5/13/2020 8:12 2:59:15 Dependent Affected by the power issue at the main site Affected by HDS361 INC375634 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 8:50 2:24:06 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 11:35h INC375676 HAIDS138 ST HELENE_MANICHE Sud ZTE 2G+3G C Talkpool 5/13/2020 10:29 0:42:15 Power Power Failure (Indeterminate) Team has been informed, ETA 12:10 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 725:57:21 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 477:08:21 RBS RBS Fault (Indeterminate) access blocked due non payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 199:15:21 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 159:32:21 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 133:36:29 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part available in Digicel WH. It is expected to be collected on 5/13/2020 INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 86:41:29 RBS RBS Fault (Fiber cable issue) Fiber cable faulty , need to be replaced, Spare not yet available INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 71:07:21 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 62:51:18 RBS RBS Fault (Indeterminate) Inverter faulty, ETR not provided yet. INC375416 HDN259 COLONIE AGRICOLE Nord-Est Ericsson 2G B Talkpool 5/11/2020 14:22 46:34:29 RBS RBS Fault (DTRU failure) The DTRU collected was also defective. A new request has been made for another one INC374627 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/11/2020 13:48 46:11:18 RBS RBS Fault (RUS failure) RUS 01 B3 faulty , spare requested, waiting for the next update. INC375714 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 5/13/2020 10:36 2:20:27 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Canez 5/13/2020 11:48 1:08:29 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 0:29:21 RBS RBS Fault (Indeterminate) Team is informed, ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 13 11:00:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 13 May 2020 17:00:46 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 12:00 PM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 12:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 13 12:51:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 13 May 2020 18:51:53 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 4 9 6 8 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 3 0 0 15 ZTE 4 4 2 0 4 Huawei 8 8 8 1 8 Network 27 15 10 1 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 3 0 0 4 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 116:09:48 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 189:26:00 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 84:13:12 Power Power Failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 5/11/2020 8:54 53:28:00 Power Generator failure (Indeterminate) Site remains down after refueling. Power team is informed. ETA to be provided INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 49:12:00 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 42:54:48 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375376 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/12/2020 19:15 19:06:25 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with site inspector. Next update will shared @ 15:00h INC375509 HDS360 PICHON Sud-Est Ericsson 2G C O&M FUEL 5/12/2020 21:44 16:26:48 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/13/2020 at 10:10 AM. ETR will be provided. INC375509 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/12/2020 21:44 16:26:48 Dependent Affected by the power issue at the main site Affected by HDS360 INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 16:23:13 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water, waiting for next update INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 16:23:13 Dependent Affected by the power issue at the main site Attached to HDC106 INC375549 HGA002 MIRAGOANE Nippes Ericsson 2G+3G B Talkpool 5/13/2020 2:52 11:18:48 Power Generator Failure (Alternator Failure) DC Alternator faulty, waiting for next update from them. INC375552 HDS252 MOUILLAGE Sud Ericsson 2G C Talkpool 5/13/2020 3:32 10:38:48 Power Power Failure (Indeterminate) Portable genset is out of fuel, follow up is ongoing. ETR not provided yet. INC375676 HAIDS138 ST HELENE_MANICHE Sud ZTE 2G+3G C O&M FUEL 5/13/2020 10:29 3:41:48 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/13/2020 at 12:00 PM. ETR will be provided. INC375683 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/13/2020 11:04 3:39:12 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 2:45 PM. INC375683 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/13/2020 11:04 3:39:12 Dependent Affected by the power issue at the main site Affected by HDC253 INC375683 COW032 ENNERY_COW Artibonite Ericsson 2G D Talkpool 5/13/2020 11:04 3:39:08 Dependent Affected by the power issue at the main site Affected by HDC253 INC375687 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/13/2020 11:16 3:27:12 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC375724 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/13/2020 11:16 3:27:12 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:30 PM. INC375817 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 5/13/2020 12:40 1:41:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/13/2020 at 1:55 PM. Feedback is expected from them INC375757 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 5/13/2020 13:20 1:23:12 Power Generator failure (Indeterminate) Team is working on site INC375761 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/13/2020 13:28 1:15:12 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC375758 HAIDO014 MAHOTIERE_85 #N/A ZTE 2G+3G+LTE A Talkpool 5/13/2020 13:18 1:03:13 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 15:45h INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 13:42 1:01:12 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Digicel 5/13/2020 13:22 1:00:00 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC375762 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 13:23 0:58:05 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 15:15h INC375833 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/13/2020 13:45 0:25:45 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 13 14:34:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 13 May 2020 20:34:55 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 3 8 3 17 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 4 0 0 22 ZTE 4 4 2 0 4 Huawei 5 5 5 0 5 Network 30 13 7 0 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 0 0 2 10 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 118:04:31 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 191:12:52 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 85:50:08 Power Power Failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 50:58:52 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 44:49:31 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 18:00:09 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water, waiting for next update INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 18:00:09 Dependent Affected by the power issue at the main site Attached to HDC106 INC375683 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/13/2020 11:04 5:16:08 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: 5:30 PM INC375683 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/13/2020 11:04 5:16:08 Dependent Affected by the Transmission issue at the main site Affected by HDC253 INC375683 COW032 ENNERY_COW Artibonite Ericsson 2G D Talkpool 5/13/2020 11:04 5:16:04 Dependent Affected by the Transmission issue at the main site Affected by HDC253 INC375687 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/13/2020 11:16 5:04:08 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC375724 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/13/2020 11:16 5:04:08 Power Generator failure (Indeterminate) Team is working on site INC375761 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/13/2020 13:28 2:52:08 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Digicel 5/13/2020 13:22 2:46:52 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 13:42 2:38:08 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375833 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/13/2020 13:45 2:20:28 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC375781 HAIDN041 GALMAN Nord ZTE 2G+3G C Talkpool 5/13/2020 14:07 2:12:50 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 1:56:08 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375697 HAIDN033 BASE_AMERICAINE_COW Nord ZTE 2G+3G+LTE B Talkpool 5/13/2020 14:49 1:31:08 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC375901 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 5/13/2020 15:00 1:20:08 Transmission Transmission (Indeterminate) Team has been dispatched and ETA will be shared soon INC375860 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/13/2020 15:07 1:13:08 Power Generator failure (Indeterminate) Site will be recovered with commercial power EDH. INC375860 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 15:07 1:13:08 Dependent Affected by the power issue at the main site Affected by HDN150 INC375860 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 15:07 1:13:08 Dependent Affected by the power issue at the main site Affected by HDN150 INC375860 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 15:07 1:13:08 Dependent Affected by the power issue at the main site Affected by HDN150 INC375903 HAIDO590 NAZON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 14:59 1:09:34 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 17:30h INC375865 HDC213 CANGE Centre Ericsson 2G D Talkpool 5/13/2020 15:28 0:52:08 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC375865 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 5/13/2020 15:28 0:52:08 Dependent Affected by the power issue at the main site Affected by HDC213 INC375865 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 5/13/2020 15:28 0:52:08 Dependent Affected by the power issue at the main site Affected by HDC213 INC375865 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 5/13/2020 15:28 0:52:08 Dependent Affected by the power issue at the main site Affected by HDC213 INC375869 HDC230 BOUCAN_CARRE Centre Ericsson 2G D Talkpool 5/13/2020 15:28 0:52:08 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC375870 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/13/2020 15:28 0:52:08 Dependent Affected by the power issue at the main site Affected by HDC230 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Weby.Julnot at digicelgroup.com Wed May 13 15:38:21 2020 From: Weby.Julnot at digicelgroup.com (Weby Julnot) Date: Wed, 13 May 2020 21:38:21 +0000 Subject: [Rantt] TenGig Micro wave link OBLEON-HILAIRE down In-Reply-To: References: Message-ID: Hello Jithin, We have another router ready Turgeau for SDH010 with 2 SPFs and 2 patch codes. one sfp and patch code for SDH011 and one sfp and patch code for SDH010. From: Weby Julnot Sent: Wednesday, May 13, 2020 9:29 AM To: Jithin J Singh ; Haiti Noc ; Eddy Jean-Baptiste ; Frantz Michel Mondesir ; Jean Philippe Francois ; Gerry Bolante ; Bernard Yacoub ; astrid.argana at tpmanagementsa.com; Nikhil Govind ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran ; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. ; Beatrice Desir Mogene Cc: Hai_Warehouseteam ; Eng Teck Ng ; Luigi Roy ; Hai_Tech_Transmission ; Francois Boyer ; Hai_Tech_O&M ; Jean Arleff Israel Chery ; Geoffrey Collins ; Jean Yvelt Marseille ; Hai_Tech_RFPO ; Hai_Tech_TX ; HAI_Tech_Noc Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Jithin/Fenelon, I asked team on site to take pictures of the router with the cables and remove the router to return Turgeau at the office tomorrow before 12 pm urgently. Weby JULNOT, Best Regards From: Jithin J Singh > Sent: Monday, May 11, 2020 6:14 PM To: Jithin J Singh >; Weby Julnot >; Haiti Noc >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Hai_Warehouseteam >; Eng Teck Ng >; Luigi Roy >; Hai_Tech_Transmission >; Francois Boyer >; Hai_Tech_O&M >; Jean Arleff Israel Chery >; Geoffrey Collins >; Jean Yvelt Marseille >; Hai_Tech_RFPO >; Hai_Tech_TX >; HAI_Tech_Noc > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Weby, As discussed, the field team is standby at SDH010 awaiting further instructions. Please advise accordingly. Wesner Rene (+509 3634 8857) is the technician in-charged. BR/ Jithin Singh. From: Jithin J Singh > Sent: Saturday, May 9, 2020 11:32 PM To: Weby Julnot >; Haiti Noc >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Hai_Warehouseteam >; Eng Teck Ng >; Luigi Roy >; Hai_Tech_Transmission >; Francois Boyer >; Hai_Tech_O&M >; Jean Arleff Israel Chery >; Geoffrey Collins >; Jean Yvelt Marseille >; Hai_Tech_RFPO >; Hai_Tech_TX >; HAI_Tech_Noc > Subject: Re: [Tp.ran] TenGig Micro wave link OBLEON-HILAIRE down Hello Weby, The same team will continue to provide on site assistance tomorrow as requested. BR/ Jithin Singh. From: Weby Julnot > Sent: Saturday, May 9, 2020 10:51 PM To: Haiti Noc >; Jithin J Singh >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Dorcely, we still have the same issue, we were working on it during the day Unfortunately technician on site didn't have a good connection on site to share with us some pictures we asked him, when receive them tonight, we will analyze for the next step. See below Test we performed on site today. - Hard Reset on the TCC board at SDH010 - Check if all physical connection are good - Ask field team to log locally on the node to check a) status of the links ( All links are working fine) b) Management configuration ( All configuration are present ) - Power cycle the Nodes ( Obleon & Hilaire) - Swap LIC board at SDH010--->SDH011 to a new one - Check if all physical connection are good from router side(Wait for pictures to confirm) Hello Jithin/Fenelon Send one team tomorrow morning to finish the troubleshooting. Weby JULNOT, Best Regards From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Saturday, May 9, 2020 6:54 PM To: Jithin J Singh >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy/jithin, Can we have an update about the troubleshooting at SDH010 to recover the supervision. It's very urgent to recover the supervision on both nodes SDH010 and SDH009 in order to monitor the nodes. NOC Team From: Jithin J Singh > Sent: Saturday, May 9, 2020 9:23 AM To: Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy, The field team is trying to reach the site again today. They were unable to reach the area yesterday due to political unrest situation prevailing in the region and people in the area blocked them form entering the place. We expect the team to arrive on site by 10:30 AM. BR/ Jithin Singh. From: Eddy Jean-Baptiste > Sent: Saturday, May 9, 2020 8:28 AM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean Philippe Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Jithin , Could you please help to push the guy to go on site ? I don't receive any call From: Jithin J Singh > Sent: Friday, May 8, 2020 12:12 PM To: Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy, Team has been dispatched to SDH010 again as requested. Gregory Milord (+509 3782 3536) is the technician in-charged. BR/ Jithin Singh. From: Eddy Jean-Baptiste > Sent: Friday, May 8, 2020 11:52 AM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Jithin , We still need someone at SDH010 to perform the job done , as last time the guys on site had some difficulties to finish the wor. Please we need to close this case today. From: Eddy Jean-Baptiste Sent: Monday, May 4, 2020 5:39 PM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ho Jithin , Thanks for your quick follow-up . Replacement has been done. However we have some link without management . Need help at SDH010 for troubleshooting From: Jithin J Singh > Sent: Monday, May 4, 2020 4:03 PM To: Frantz Michel Mondesir >; Eddy Jean-Baptiste >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hi All, Please be informed that the LIC board has been replaced at SDH011. Hello Eddy, Please check status of the affected services and let us know if further intervention is needed on this case. Thanks. BR/ Jithin Singh. From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 1:26 PM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Delivered to Arcie Abenuman From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 11:08 AM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ready to be collected From: Eddy Jean-Baptiste > Sent: Monday, May 4, 2020 10:56 AM To: Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Beatrice / WH Team , Kindly Deliver the below material to Talkpool Team Equipment: LIC-X-E10 Product Code: 24-L010-0/BOF Serial Number: J389B10552. From: Jean P. Francois > Sent: Monday, May 4, 2020 4:01 AM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, We have a card failure at SDH011 (LIC-X-E10); it needs to be replaced. BR Jean P. Francois From: Jithin J Singh > Sent: Monday, May 4, 2020 1:25 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, Teams are mobilized for checking the issues at SDH011 and SDH009 as requested. Please arrange access for both sites. The following teams are assigned: * SDH011 - Roldan Consul (+509 3701 0727). ETA is 2:15 AM. * SDH009 - Jean Kelly (+509 3791 5685). ETA 3:00 AM. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, May 4, 2020 1:02 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; Jithin J Singh >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: TenGig Micro wave link OBLEON-HILAIRE down All' Be informed that TenGig Micro wave link HILAIRE-OBBLEON is down . Contractor has been dispatched to check at SDH011 and SDH009 to check the issue. [cid:image001.png at 01D6294D.A80B9400] We will keep you posted Regards, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Email-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 37827 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 11451 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 13 16:31:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 13 May 2020 22:31:28 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 06:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 731:50:40 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 483:01:40 RBS RBS Fault (Indeterminate) access blocked due non payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 205:08:40 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 165:25:40 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 139:00:46 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part available in Digicel WH. It is expected to be collected on 5/13/2020 INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 92:05:46 RBS RBS Fault (Fiber cable issue) Fiber cable faulty, need to be replaced, Spare not yet available INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 77:00:40 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 68:44:37 RBS RBS Fault (Indeterminate) Inverter faulty, ETR not provided yet. INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 6:32:46 Power Generator failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 6:22:46 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 6:22:40 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spare need to be replaced, ETR not yet available INC375871 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/13/2020 15:40 2:12:40 RBS RBS Fault (Indeterminate) Team cannot reach the site, it is a bit far away, he will go tomorrow morning, ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 13 16:33:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 13 May 2020 22:33:39 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for:06:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC375795 HAIDC029 CHARRETTES Artibonite Huawei C Talkpool 4/29/20 14:56 339:27:26 Power Generator failure (Indeterminate) Team is already dispatched. ETA: 7:00 PM.. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 13 17:14:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 13 May 2020 23:14:33 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 13th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 13th, 2020 till 7:00 PM > Sites Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 194:03:13 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 120:52:04 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 88:30:11 Power Power Failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 53:49:13 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 47:37:04 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 20:40:12 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water, waiting for next update INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 20:40:12 Dependent Affected by the power issue at the main site Attached to HDC106 INC375687 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/13/2020 11:16 7:44:11 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC375724 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/13/2020 11:16 7:44:11 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Digicel 5/13/2020 13:22 5:37:13 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 13:42 5:18:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375833 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/13/2020 13:45 5:08:01 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC375781 HAIDN041 GALMAN Nord ZTE 2G+3G C Talkpool 5/13/2020 14:07 4:52:53 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:00 PM. INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 4:36:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375901 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 5/13/2020 15:00 4:00:11 Transmission Transmission (Indeterminate) Team is working on site. INC375860 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/13/2020 15:07 3:53:11 Power Generator failure (Indeterminate) Site is auto with EDH . Site will be recovered with commercial power EDH. INC375860 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 15:07 3:53:11 Dependent Affected by the power issue at the main site Affected by HDN150 INC375860 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 15:07 3:53:11 Dependent Affected by the power issue at the main site Affected by HDN150 INC375860 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 15:07 3:53:11 Dependent Affected by the power issue at the main site Affected by HDN150 INC375944 HDO079 HAUT MONTAGNE NOIRE_MAHOTIERE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/13/2020 17:23 1:36:11 Power Generator failure (Indeterminate) Team has been informed. ETA to be provided INC375939 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/13/2020 17:28 1:32:11 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 17:28 1:32:11 Dependent Affected by the power issue at the main site Affected by HDN114 INC375941 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/13/2020 17:32 1:28:11 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC376007 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 17:34 1:24:55 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 20:15h INC375758 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/13/2020 18:05 0:53:15 Power Generator failure (Indeterminate) Team is on site Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 731:50:40 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 483:01:40 RBS RBS Fault (Indeterminate) access blocked due non payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 205:08:40 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 165:25:40 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 139:00:46 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part available in Digicel WH. It is expected to be collected on 5/13/2020 INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 92:05:46 RBS RBS Fault (Fiber cable issue) Fiber cable faulty, need to be replaced, Spare not yet available INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 77:00:40 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 68:44:37 RBS RBS Fault (Indeterminate) Inverter faulty, ETR not provided yet. INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 6:32:46 Power Generator failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 6:22:46 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 6:22:40 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spare need to be replaced, ETR not yet available INC375871 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/13/2020 15:40 2:12:40 RBS RBS Fault (Indeterminate) Team cannot reach the site, it is a bit far away, he will go tomorrow morning, ETA to be provided Site temporarily halted due to not able to resolve the issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC375794 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 5/13/2020 3:25 5/13/2020 9:06 5:41:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK Site up, RCA and resolution details will be provided by concerned team INC375615 HDO391 LEOGANE_MARCHALE Ouest Ericsson 2G C Talkpool 5/13/2020 7:04 5/13/2020 10:00 2:55:57 4:00:00 Compliant RBS RBS Fault (Rectifier failure) Rectifier faulty Spare emergency rectifier/DC/DC faulty need to replaced/reset alarm and restart INC375537 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G D Talkpool 5/13/2020 1:27 5/13/2020 10:00 8:33:00 4:00:00 Not Compliant Power Generator failure (Oil sensor failure) Oil Sensor faulty OK low oil pressure/oil sensor faulty need to replaced/added 1/2 gal oil and 3 gal coolant/reset alarm INC375589 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 5/13/2020 8:20 5/13/2020 11:30 3:10:00 4:00:00 Compliant Power Power Failure (Indeterminate) Inverter failed Need to be justified Inverter fail due to low capacity. Team turned it on. INC375589 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 5/13/2020 8:20 5/13/2020 11:30 3:10:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO356 Cascaded Back on air with the main site INC375585 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G A O&M FUEL 5/13/2020 8:12 5/13/2020 12:35 4:23:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel Tank empty Fuel Delivery Delay Team added 6 gal fuels on portable genset up INC375585 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G C Talkpool 5/13/2020 8:12 5/13/2020 12:35 4:23:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS361 Cascaded Back on air with the main site INC375585 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G A Talkpool 5/13/2020 8:12 5/13/2020 12:35 4:23:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS361 Cascaded Back on air with the main site INC375585 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 5/13/2020 8:12 5/13/2020 12:35 4:23:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS361 Cascaded Back on air with the main site INC375585 HDS357 BANANE Sud-Est Ericsson 2G C Talkpool 5/13/2020 8:12 5/13/2020 12:35 4:23:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS361 Cascaded Back on air with the main site INC375721 HDO422 MORNE MICHEL Ouest Ericsson 2G B Talkpool 5/13/2020 10:29 5/13/2020 12:45 2:16:00 4:00:00 Compliant Power Power Failure (Indeterminate) (Indeterminate) OK Alarm clear by itself INC373917 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/9/2020 12:40 5/13/2020 12:25 95:44:18 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel Tank empty Need to be justified refueling done INC374627 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/11/2020 13:48 5/13/2020 14:05 48:16:57 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS01B3 Faulty Spare RUS01 B3 replaced INC375552 HDS252 MOUILLAGE Sud Ericsson 2G C Talkpool 5/13/2020 3:32 5/13/2020 14:30 10:58:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Fuel tank empty Fuel Delivery Delay Team added 5.5 gal fuels on portable genset up INC375549 HGA002 MIRAGOANE Nippes Ericsson 2G+3G B Talkpool 5/13/2020 2:52 5/13/2020 14:30 11:38:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Fan belt faulty Spare DC alt faulty and Fan belt faulty/DC alt and fan belt replaced/and restart INC375509 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/12/2020 21:44 5/13/2020 15:30 17:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS360 Cascaded Back on air with the main site INC375676 HAIDS138 ST HELENE_MANICHE Sud ZTE 2G+3G C Talkpool 5/13/2020 10:29 5/13/2020 16:15 5:46:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Genset failed to start after refueling OK refueling done/power team bleed and restart INC375895 HAIDS131 LES_CAYES Sud Ericsson 2G B Talkpool 5/13/2020 16:46 5/13/2020 18:32 1:45:57 4:00:00 Compliant Power Power Failure (Indeterminate) Fuel tank empty Fuel Delivery Delay refueling done/team added 4 gal water distilled and 1 gal oil/power team bleed and restart INC373806 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/9/2020 8:57 5/12/2020 21:36 84:39:14 4:00:00 Not Compliant Power Generator Failure (Engine broken) Indeterminate Ok RCA and resolution details to be provided by the contractor INC375485 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/13/2020 2:48 5/13/2020 8:43 5:55:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Faulty rear seal and front seal Need to be justified 1 gallon of oil, 1 gallon of coolant added and genset restarted INC375555 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 3:58 5/13/2020 7:55 3:56:53 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery failure OK Genset restarted with external battery INC375494 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 5:23 5/13/2020 7:15 1:51:55 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC375535 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/13/2020 0:20 5/13/2020 13:00 12:39:49 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC375556 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G C Talkpool 5/13/2020 4:20 5/13/2020 9:15 4:54:55 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery failure Need to be justified Genset restarted with external battery INC375612 HDO544 AVENUE_CHILIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/13/2020 6:38 5/13/2020 11:52 5:13:23 4:00:00 Not Compliant Power Power Failure (Indeterminate) Starter battery missing Spare A new starter battery has been installed INC375576 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 7:20 5/13/2020 10:11 2:51:13 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery failure OK Genset restarted with external battery INC374006 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/9/2020 19:40 5/13/2020 11:57 88:17:14 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC375634 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 8:50 5/13/2020 12:20 3:30:14 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped OK Breaker has been reset and genset restarted with external battery INC375517 HAIDO290 RTE_DE_DELMAS_ONA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:55 5/13/2020 13:30 14:34:39 4:00:00 Not Compliant Power Power Failure (Indeterminate) Power failure Need to be justified Fuel added and genset restarted by power team INC375627 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 8:12 5/13/2020 13:01 4:49:06 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery failure Need to be justified Genset restarted with external battery INC375622 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 7:41 5/13/2020 12:05 4:23:42 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC374578 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 8:54 5/13/2020 16:20 55:26:14 4:00:00 Not Compliant Power Generator failure (Indeterminate) Power failure Need to be justified Fuel added and genset restarted by power team INC375817 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 5/13/2020 12:40 5/13/2020 15:31 2:50:59 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty OK Fuel added and genset restarted INC375376 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/12/2020 19:15 5/13/2020 16:26 21:10:39 4:00:00 Not Compliant Power Generator failure (High temperature) Water missing Need to be justified 1 gallon of coolant, 1 gallon of oil added and genset restarted INC375903 HAIDO590 NAZON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 14:59 5/13/2020 18:30 3:30:56 4:00:00 Compliant Power Generator failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC375762 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 16:17 5/13/2020 18:38 2:20:19 4:00:00 Compliant Power Generator failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC375438 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/12/2020 20:40 5/13/2020 7:50 11:10:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Underspeed due to fuel mixed with water Need to be justified Drain out water, bleed and restarted genset INC375438 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/12/2020 20:40 5/13/2020 7:50 11:10:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC216 Cascaded Restored with the main site INC375480 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/13/2020 2:18 5/13/2020 6:04 3:46:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System failure OK The site is back in service with sunrise INC375374 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/12/2020 19:03 5/13/2020 7:56 12:53:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC375374 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/12/2020 19:03 5/13/2020 7:56 12:53:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Restored with the main site INC375479 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/13/2020 2:31 5/13/2020 7:52 5:21:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC375479 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/13/2020 4:30 5/13/2020 7:52 3:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC360 Cascaded Restored with the main site INC375430 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 5/12/2020 20:40 5/13/2020 9:48 13:08:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery failure Need to be justified Resolution details will be provided by concerned team INC375375 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/12/2020 19:13 5/13/2020 9:02 13:49:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC375379 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/12/2020 19:18 5/13/2020 9:08 13:50:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC375390 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/12/2020 20:44 5/13/2020 9:16 12:32:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC375557 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/13/2020 4:37 5/13/2020 9:50 5:13:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC375679 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/13/2020 10:48 5/13/2020 11:30 0:41:44 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air with commercial power INC375679 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 10:48 5/13/2020 11:30 0:41:44 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Restored with the main site INC375679 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 10:48 5/13/2020 11:30 0:41:44 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Restored with the main site INC375679 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 10:48 5/13/2020 11:30 0:41:44 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Restored with the main site INC375629 HAIDN005 GABEL Nord ZTE 2G+3G+LTE B Talkpool 5/13/2020 4:54 5/13/2020 11:57 7:03:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Genset stopped Need to be justified Genset has been restarted. INC375585 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/13/2020 8:12 5/13/2020 12:35 4:23:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS361 Cascaded Restored with the main site INC375585 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 5/13/2020 8:12 5/13/2020 12:35 4:23:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS361 Cascaded Restored with the main site INC375585 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/13/2020 8:12 5/13/2020 12:35 4:23:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS361 Cascaded Restored with the main site INC375585 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 5/13/2020 8:12 5/13/2020 12:35 4:23:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS361 Cascaded Restored with the main site INC375720 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 11:08 5/13/2020 12:55 1:46:55 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm cleared without intervention INC375729 HDC241 PAPAYE Centre Ericsson 2G D Talkpool 5/13/2020 11:40 5/13/2020 13:26 1:45:59 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Detailed report expected about the resolution details INC375739 HDC229 CABRALE Centre Ericsson 2G D Talkpool 5/13/2020 11:40 5/13/2020 13:47 2:06:59 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Detailed report expected about the resolution details INC375827 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/13/2020 13:16 5/13/2020 14:14 0:57:59 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by Router Unreachable on HDC269 Cascaded Restored with the main site INC375827 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 5/13/2020 13:16 5/13/2020 14:14 0:57:59 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by Router Unreachable on HDC269 Cascaded Restored with the main site INC375827 HDC265 BARRIERE_CASTERA Artibonite Ericsson 3G A Talkpool 5/13/2020 13:16 5/13/2020 14:14 0:57:59 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by Router Unreachable on HDC269 Cascaded Restored with the main site INC375757 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 5/13/2020 13:20 5/13/2020 15:40 2:19:59 4:00:00 Compliant Power Generator failure (Radiator failure) Radiator dirty OK Radiator cleaned and genset restarted. INC375761 HDC237 FORT RESOLU Centre Ericsson 2G D Talkpool 5/13/2020 13:28 5/13/2020 17:00 3:31:59 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Detailed report expected about the resolution details INC375683 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/13/2020 11:04 5/13/2020 17:25 6:20:59 4:00:00 Not Compliant Power Generator failure (Indeterminate) Ascot stopped Need to be justified Genset has been restarted. INC375683 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/13/2020 11:04 5/13/2020 17:25 6:20:59 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC253 Cascaded Restored with the main site INC375683 COW032 ENNERY_COW Artibonite Ericsson 2G D Talkpool 5/13/2020 11:04 5/13/2020 17:25 6:20:55 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC253 Cascaded Restored with the main site INC375865 HDC213 CANGE Centre Ericsson 2G D Talkpool 5/13/2020 15:28 5/13/2020 17:30 2:01:59 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Detailed report expected about the resolution details INC375865 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 5/13/2020 15:28 5/13/2020 17:30 2:01:59 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC213 Cascaded Restored with the main site INC375865 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 5/13/2020 15:28 5/13/2020 17:30 2:01:59 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC213 Cascaded Restored with the main site INC375865 HDC344 CASSE PEREDON Centre Ericsson 2G D Talkpool 5/13/2020 15:28 5/13/2020 17:30 2:01:59 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC213 Cascaded Restored with the main site INC375869 HDC230 BOUCAN_CARRE Centre Ericsson 2G D Talkpool 5/13/2020 15:28 5/13/2020 17:42 2:13:59 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Detailed report expected about the resolution details INC375869 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/13/2020 15:28 5/13/2020 17:42 2:13:59 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC230 Cascaded Restored with the main site INC376010 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/13/2020 17:36 5/13/2020 17:36 0:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Detailed report expected about the resolution details INC375950 HDC261 DESDUNES Artibonite Ericsson 2G B Talkpool 5/13/2020 17:40 5/13/2020 17:56 0:16:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Detailed report expected about the resolution details INC375950 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/13/2020 17:40 5/13/2020 17:56 0:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC261 Cascaded Restored with the main site INC375950 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/13/2020 17:40 5/13/2020 17:56 0:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC261 Cascaded Restored with the main site INC375934 HDC352 MATELGATE Centre Ericsson 2G D Talkpool 5/13/2020 17:04 5/13/2020 17:40 0:36:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Detailed report expected about the resolution details INC375697 HAIDN033 BASE AMERICANE #N/A ZTE 2G+3G+LTE B Talkpool 5/13/2020 14:49 5/13/2020 18:19 3:29:59 5:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Detailed report expected about the resolution details Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 13 18:38:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 00:38:29 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 3 6 3 10 22 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 1 0 0 13 ZTE 3 3 2 0 3 Huawei 6 6 6 1 6 Network 22 10 8 1 22 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 0 0 0 1 22 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 195:38:04 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 122:33:04 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 90:04:04 Power Power Failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 55:24:04 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 49:18:04 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 22:14:04 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water. More update will be provided 5/14/2020 INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 22:14:04 Dependent Affected by the power issue at the main site Attached to HDC106 INC375687 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/13/2020 11:16 9:18:04 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC375724 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/13/2020 11:16 9:18:04 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Digicel 5/13/2020 13:22 7:12:04 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC375833 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/13/2020 13:45 6:49:04 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 6:10:04 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375944 HDO079 HAUT MONTAGNE NOIRE_MAHOTIERE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/13/2020 17:23 3:11:04 Power Generator failure (Indeterminate) According to TP Team, site is not accepted yet and does not have the HPU key. Next update will be shared once available. INC375939 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/13/2020 17:28 3:06:04 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375894 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/13/2020 17:28 3:06:04 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376007 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/13/2020 17:34 3:00:04 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 20:35h INC375758 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/13/2020 18:05 2:29:04 Power Generator failure (Indeterminate) Team is still on site INC376015 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/13/2020 18:45 1:49:04 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 1:26:04 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC376029 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/13/2020 19:32 1:02:04 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC375761 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/13/2020 19:40 0:54:04 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC376036 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/13/2020 19:44 0:50:04 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 13 19:31:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 01:31:31 +0000 Subject: [Rantt] NOC hourly report at 09:00 PM Message-ID: Hello All, Received the NOC hourly report done at 09:00 PM Sites off air by Class Class A B C D Total Total 4 8 4 9 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 1 0 0 14 ZTE 3 3 2 0 3 Huawei 8 8 8 1 8 Network 25 12 10 1 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 0 0 0 1 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 196:32:27 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 123:27:27 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 90:58:27 Power Power Failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 56:18:27 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 50:12:27 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 23:08:27 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water. More update will be provided 5/14/2020 INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 23:08:27 Dependent Affected by the power issue at the main site Attached to HDC106 INC375687 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/13/2020 11:16 10:12:27 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC375724 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/13/2020 11:16 10:12:27 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Digicel 5/13/2020 13:22 8:06:27 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC375833 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/13/2020 13:45 7:43:27 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 7:04:27 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375944 HDO079 HAUT MONTAGNE NOIRE_MAHOTIERE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/13/2020 17:23 4:05:27 Power Generator failure (Indeterminate) According to TP Team, site is not accepted yet and does not have the HPU key. Next update will be shared once available. INC375939 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/13/2020 17:28 4:00:27 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375894 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/13/2020 17:28 4:00:27 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375758 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/13/2020 18:05 3:23:27 Power Generator failure (Indeterminate) Team is still on site INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 2:20:27 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night , they will reach the site 5/14/2020. ETA 7:00AM INC376029 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/13/2020 19:32 1:56:27 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375761 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/13/2020 19:40 1:48:27 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC376034 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 5/13/2020 20:00 1:28:27 Power Generator failure (Indeterminate) Team refuse to go on site at night , they claim the area is not safe, they will reach the site 5/14/2020. ETA 8:00AM INC375971 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 20:02 1:26:27 Power Generator failure (Indeterminate) Team is aware, ETA 10:15PM. INC375972 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/13/2020 20:18 1:10:27 Power Generator failure (Indeterminate) Unsafe Area, team will reach site 5/14/2020 at 6:30AM. INC376038 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/13/2020 20:28 1:00:27 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375973 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/13/2020 20:37 0:51:27 Power Generator failure (Indeterminate) Team is aware, ETA not yet provided. INC375976 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 5/13/2020 20:48 0:40:27 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 13 19:46:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 01:46:48 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 735:42:18 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 486:53:18 RBS RBS Fault (Indeterminate) access blocked due nonpayment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 209:00:18 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 169:17:18 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 142:24:18 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part available in Digicel WH. It is expected to be collected on 5/13/2020 INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 95:29:18 RBS RBS Fault (Fiber cable issue) Fiber cable faulty, need to be replaced, Spare not yet available INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 80:52:18 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 72:36:18 RBS RBS Fault (Indeterminate) Inverter faulty, ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 10:14:18 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spare need to be replaced, ETR not yet available INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 9:56:18 Power Generator failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 9:46:18 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375871 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/13/2020 15:40 6:04:18 RBS RBS Fault (Indeterminate) Team refuse to go on site, they claim that it is a bit far away, they will reach the site 5/14/2020. ETA not yet available INC375950 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 5/13/2020 17:40 4:04:18 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon INC376024 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/13/2020 18:44 3:00:18 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC375965 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/13/2020 19:08 2:36:18 RBS RBS Fault (Indeterminate) 1800 MHz down. TX team is informed. ETA not yet available INC375981 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/13/2020 20:34 1:10:18 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 13 19:48:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 01:48:03 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC375984 HAIDO650 VILLAGERENAISSANCE_COW Port-au-Prince Huawei A Talkpool 5/13/2020 20:23 1:21:18 Power Power Failure (Indeterminate) Team is aware, ETA will be shared once available. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 13 20:33:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 02:33:18 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 5 9 4 11 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 1 1 0 17 ZTE 3 3 2 0 3 Huawei 9 9 9 2 9 Network 28 13 12 2 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 0 0 1 1 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 197:35:11 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 124:30:11 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 92:01:11 Power Power Failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 57:21:11 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 51:15:11 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 24:11:11 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water. More update will be provided 5/14/2020 INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 24:11:11 Dependent Affected by the power issue at the main site Attached to HDC106 INC375687 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/13/2020 11:16 11:15:11 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC375724 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/13/2020 11:16 11:15:11 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Digicel 5/13/2020 13:22 9:09:11 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC375833 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/13/2020 13:45 8:46:11 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 8:07:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375927 HGA017 CHALON Nippes Ericsson 3G+LTE B Talkpool 5/13/2020 16:35 5:56:11 Transmission Transmission (Indeterminate) Site remains down after power team intervention , TX team is informed but the ETA is not yet provided INC375944 HDO079 HAUT MONTAGNE NOIRE_MAHOTIERE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/13/2020 17:23 5:08:11 Power Generator failure (Indeterminate) According to TP Team, site is not accepted yet and does not have the HPU key. Next update will be shared once available. INC375939 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/13/2020 17:28 5:03:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375894 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/13/2020 17:28 5:03:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375758 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/13/2020 18:05 4:26:11 Power Generator failure (Indeterminate) Team is still on site . INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 3:23:11 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night , they will reach the site 5/14/2020. ETA 7:00AM INC376029 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/13/2020 19:32 2:59:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375761 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/13/2020 19:40 2:51:11 Power Generator failure (Indeterminate) Unsafe area. Team will be on the site 5/14/2020 7:30 AM INC376034 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 5/13/2020 20:00 2:31:11 Power Generator failure (Indeterminate) Team refuse to go on site at night , they claim the area is not safe, they will reach the site 5/14/2020. ETA 8:00AM INC375972 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/13/2020 20:18 2:13:11 Power Generator failure (Indeterminate) Unsafe Area, team will reach site 5/14/2020 at 6:30AM. INC376038 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/13/2020 20:28 2:03:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375973 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/13/2020 20:37 1:54:11 Power Generator failure (Indeterminate) According to TP Team, a new Ascott is installed on site and does not have access to work on it. INC375976 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 5/13/2020 20:48 1:43:11 Power Generator failure (Indeterminate) Unsafe area. Team will be on the site 5/14/2020 7:30 AM INC375981 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/13/2020 21:10 1:21:11 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC376052 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/13/2020 21:47 0:44:11 Power Generator failure (Indeterminate) Team is aware, ETA not yet provided. INC376054 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 21:48 0:43:11 Power Generator failure (Indeterminate) Team is aware, ETA not yet provided. INC375986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/13/2020 21:56 0:35:11 Power Generator failure (Indeterminate) Team is informed. ETA not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 13 22:24:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 04:24:56 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 6 9 5 12 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 3 1 0 18 ZTE 3 3 1 0 3 Huawei 11 11 11 2 11 Network 30 17 13 2 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 0 0 2 1 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 199:24:11 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 126:19:11 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 93:50:11 Power Power Failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 59:10:11 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 53:04:11 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 26:00:11 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water. More update will be provided 5/14/2020 INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 26:00:11 Dependent Affected by the power issue at the main site Attached to HDC106 INC375687 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/13/2020 11:16 13:04:11 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC375724 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/13/2020 11:16 13:04:11 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Digicel 5/13/2020 13:22 10:58:11 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC375833 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/13/2020 13:45 10:35:11 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 9:56:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375927 HGA017 CHALON Nippes Ericsson 3G+LTE B Talkpool 5/13/2020 16:35 7:45:11 Transmission Transmission (Indeterminate) Site remains down after power Team intervention , TX Team will reach the site 5/14/2020. ETA 6:00AM INC375944 HDO079 HAUT MONTAGNE NOIRE_MAHOTIERE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/13/2020 17:23 6:57:11 Power Generator failure (Indeterminate) According to TP Team, site is not accepted yet and does not have the HPU key.Next update will be shared once available. INC375939 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/13/2020 17:28 6:52:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375894 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/13/2020 17:28 6:52:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 5:12:11 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night , they will reach the site 5/14/2020. ETA 7:00AM INC376029 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/13/2020 19:32 4:48:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375761 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/13/2020 19:40 4:40:11 Power Generator failure (Indeterminate) Unsafe area. Team will be on the site 5/14/2020 7:30 AM INC376034 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 5/13/2020 20:00 4:20:11 Power Generator failure (Indeterminate) Team refuse to go on site at night , they claim the area is not safe, they will reach the site 5/14/2020. ETA 8:00AM INC375972 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/13/2020 20:18 4:02:11 Power Generator failure (Indeterminate) Unsafe Area, team will reach site 5/14/2020 at 6:30AM. INC376038 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/13/2020 20:28 3:52:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375981 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/13/2020 20:34 3:46:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375973 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/13/2020 20:37 3:43:11 Power Generator failure (Indeterminate) According to TP Team, a new Ascott is installed on site and does not have access to work on it. Next update will be shared once available. INC376052 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/13/2020 21:47 2:33:11 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC376054 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 21:48 2:32:11 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC375986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/13/2020 21:56 2:24:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376056 HDO419 HAUT_ST_LAURENT_COW Ouest Ericsson 2G+3G C Talkpool 5/13/2020 21:56 2:24:11 Power Generator failure (Indeterminate) Team working on site INC375991 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 5/13/2020 22:42 1:38:11 Power Generator failure (Indeterminate) Team is informed , ETA 12:30AM INC375993 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 22:43 1:37:11 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC376068 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 22:52 1:28:11 Power Generator failure (Indeterminate) Unsafe Area at night, team will reach site 5/14/2020 at 6:00AM. INC376102 HDS226 AQUIN Sud Ericsson 3G B Talkpool 5/13/2020 23:12 1:08:11 Transmission Transmission (Indeterminate) Team is informed , ETA 12:45AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 13 22:28:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 04:28:58 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC376037 HAIDO650 VILLAGERENAISSANCE_COW Port-au-Prince Huawei A Talkpool 5/13/2020 20:23 4:03:49 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/15/2020 at7:00AM. INC375994 HDO101 RESERVOIR Port-au-Prince Huawei A Talkpool 5/13/2020 22:48 1:38:49 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 13 22:38:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 04:38:08 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 738:34:52 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 489:45:52 RBS RBS Fault (Indeterminate) access blocked due non payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 211:52:52 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 172:09:52 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 145:16:52 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part available in Digicel WH. It is expected to be collected on 5/13/2020 INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 98:21:52 RBS RBS Fault (Fiber cable issue) Fiber cable collected. Team will be on site 5/14/2020 INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 83:44:52 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 75:28:52 RBS RBS Fault (Indeterminate) Inverter faulty, ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 13:06:52 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spart need to be replaced, ETR not yet available INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 12:48:52 Power Generator failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 12:38:52 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375871 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/13/2020 15:40 8:56:52 RBS RBS Fault (Indeterminate) Team refuse to go on site, they claim that it is a bit far away, they will reach the site 5/14/2020. ETA not yet available INC375927 HGA017 CHALON Nippes Ericsson 2G B Talkpool 5/13/2020 16:35 8:01:52 RBS RBS Fault (Indeterminate) TX Team will reach the site 5/14/2020. ETA 6:00AM INC375950 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 5/13/2020 17:40 6:56:52 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon INC376024 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/13/2020 18:44 5:52:52 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC375981 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/13/2020 21:10 3:26:52 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 2:28:52 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spart need to be replaced, ETR not yet available INC376105 HDC241 PAPAYE Centre Ericsson 2G D Talkpool 5/13/2020 23:24 1:12:52 RBS RBS Fault (Indeterminate) 900 MHz band down. Tx team is informed. ETA not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 13 22:54:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 04:54:36 +0000 Subject: [Rantt] PROBLEM REPORT (OPEN): SDH017(MARMOND) that is currently running on battery. Message-ID: Hi All, The purpose of this message is to notify you about SDH017(MARMOND) that is currently running on battery with since 12H021 AM. Power team has been dispatched. ETA: Not yet provided Ref: INC376090 / TAS237000 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 13 23:36:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 05:36:55 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 9 9 8 15 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 2 1 0 21 ZTE 3 3 1 0 3 Huawei 17 17 17 3 17 Network 39 22 19 3 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 35 0 0 2 4 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 54:18:57 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375687 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/13/2020 11:16 14:18:57 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC375724 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/13/2020 11:16 14:18:57 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Digicel 5/13/2020 13:22 12:12:57 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC375833 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/13/2020 13:45 11:49:57 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 11:10:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375927 HGA017 CHALON Nippes Ericsson 3G+LTE B Talkpool 5/13/2020 16:35 8:59:57 Transmission Transmission (Indeterminate) Site remains down after power Team intervention , TX Team will reach the site 5/14/2020. ETA 6:00AM INC375939 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/13/2020 17:28 8:06:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375894 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/13/2020 17:28 8:06:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 6:26:57 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night , they will reach the site 5/14/2020. ETA 7:00AM INC376029 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/13/2020 19:32 6:02:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375761 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/13/2020 19:40 5:54:57 Power Generator failure (Indeterminate) Unsafe area. Team will be on the site 5/14/2020 7:30 AM INC376034 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 5/13/2020 20:00 5:34:57 Power Generator failure (Indeterminate) Team refuse to go on site at night , they claim the area is not safe, they will reach the site 5/14/2020. ETA 8:00AM INC376038 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/13/2020 20:28 5:06:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375981 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/13/2020 20:34 5:00:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/13/2020 21:56 3:38:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376067 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 22:56 2:38:57 Power Generator failure (Indeterminate) Unsafe area. Team will be on the site 5/14/2020 7:20 AM INC376075 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/13/2020 22:56 2:38:57 Power Generator failure (Indeterminate) Unsafe area. Team will be on the site 5/14/2020 7:00 AM INC376102 HDS226 AQUIN Sud Ericsson 3G B Talkpool 5/13/2020 23:12 2:22:57 Transmission Transmission (Indeterminate) Team on site waiting for access INC376086 HDN117 RUE_DU_QUAI Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 0:00 1:34:57 Power Power Failure (Solar System failure) Team is informed. ETA 2:40 AM INC376111 HDS252 MOUILLAGE Sud Ericsson 2G C Talkpool 5/14/2020 0:24 1:10:57 Power Generator failure (Indeterminate) Team is informed , ETA not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 13 23:48:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 05:48:21 +0000 Subject: [Rantt] Recall: NOC hourly report at 01:00 AM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 01:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Wed May 13 23:49:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 05:49:12 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 9 9 8 15 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 2 1 0 21 ZTE 3 3 1 0 3 Huawei 17 17 17 3 17 Network 39 22 19 3 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 35 0 0 2 4 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 200:51:57 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 127:46:57 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 95:17:57 Power Power Failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 60:37:57 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 54:31:57 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 27:27:57 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water. More update will be provided 5/14/2020 INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 27:27:57 Dependent Affected by the power issue at the main site Attached to HDC106 INC375687 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/13/2020 11:16 14:31:57 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC375724 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/13/2020 11:16 14:31:57 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Digicel 5/13/2020 13:22 12:25:57 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC375833 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/13/2020 13:45 12:02:57 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 11:23:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375927 HGA017 CHALON Nippes Ericsson 3G+LTE B Talkpool 5/13/2020 16:35 9:12:57 Transmission Transmission (Indeterminate) Site remains down after power Team intervention , TX Team will reach the site 5/14/2020. ETA 6:00AM INC375944 HDO079 HAUT MONTAGNE NOIRE_MAHOTIERE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/13/2020 17:23 8:24:57 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC375939 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/13/2020 17:28 8:19:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375894 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/13/2020 17:28 8:19:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 6:39:57 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night , they will reach the site 5/14/2020. ETA 7:00AM INC376029 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/13/2020 19:32 6:15:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375761 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/13/2020 19:40 6:07:57 Power Generator failure (Indeterminate) Unsafe area. Team will be on the site 5/14/2020 7:30 AM INC376034 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 5/13/2020 20:00 5:47:57 Power Generator failure (Indeterminate) Team refuse to go on site at night , they claim the area is not safe, they will reach the site 5/14/2020. ETA 8:00AM INC375972 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/13/2020 20:18 5:29:57 Power Generator failure (Indeterminate) Unsafe Area, team will reach site 5/14/2020 at 6:30AM. INC376038 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/13/2020 20:28 5:19:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375981 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/13/2020 20:34 5:13:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375973 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/13/2020 20:37 5:10:57 Power Generator failure (Indeterminate) According to TP Team, a new Ascott is installed on site and does not have access to work on it. Next update will be shared once available. INC376052 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/13/2020 21:47 4:00:57 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC376054 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 21:48 3:59:57 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC375986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/13/2020 21:56 3:51:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375991 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 5/13/2020 22:42 3:05:57 Power Generator failure (Indeterminate) Team on site waiting for access INC375993 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 22:43 3:04:57 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC376068 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 22:52 2:55:57 Power Generator failure (Indeterminate) Unsafe Area at night, team will reach site 5/14/2020 at 6:00AM. INC376067 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 22:56 2:51:57 Power Generator failure (Indeterminate) Unsafe area. Team will be on the site 5/14/2020 7:20 AM INC376075 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/13/2020 22:56 2:51:57 Power Generator failure (Indeterminate) Unsafe area. Team will be on the site 5/14/2020 7:00 AM INC376102 HDS226 AQUIN Sud Ericsson 3G B Talkpool 5/13/2020 23:12 2:35:57 Transmission Transmission (Indeterminate) Team on site waiting for access INC376086 HDN117 RUE_DU_QUAI Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 0:00 1:47:57 Power Power Failure (Solar System failure) Team is informed. ETA 2:40 AM INC376111 HDS252 MOUILLAGE Sud Ericsson 2G C Talkpool 5/14/2020 0:24 1:23:57 Power Generator failure (Indeterminate) Team is informed , ETA not yet available INC375647 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/14/2020 0:29 1:18:57 Power Generator failure (Oil sensor failure) Oil Sensor faulty, follow upis ongoing with team. Next update will be shared once available. INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 1:16:57 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC375974 HDO285 DELMAS_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 0:32 1:15:57 Power Generator failure (Indeterminate) Team is on the site for CM INC375974 HDO053 PRIMATURE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:32 1:15:57 Dependent Affected by the power issue at the main site Affected by HDO285 INC375974 HDO140 DELMAS_60 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 0:32 1:15:57 Dependent Affected by the power issue at the main site Affected by HDO285 INC375974 HDO484 HOTEL MONTANA Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:32 1:15:57 Dependent Affected by the power issue at the main site Affected by HDO285 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Thu May 14 00:28:40 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Thu, 14 May 2020 06:28:40 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM In-Reply-To: References: Message-ID: Noc, Hdo079 - As per Canez site was under observation and the keys are available only at Canez office at Delmas 2. Team will be provided by the key at 7am from Canez office. best regards/- Nikhil Govind CM mob : +(509)-31886159 ________________________________ From: Tp.imc.haiti on behalf of Haiti Noc Sent: Thursday, May 14, 2020 12:49:12 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com ; astrid.argana at tpmanagementsa.com ; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng ; Luigi Roy ; Hai_Tech_O&M ; Frantz Jean Baptiste ; Geoffrey Collins ; Jean Yvelt Marseille ; Hai_NOC ; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC hourly report at 01:00 AM Hello All, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 9 9 8 15 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 2 1 0 21 ZTE 3 3 1 0 3 Huawei 17 17 17 3 17 Network 39 22 19 3 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 35 0 0 2 4 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 200:51:57 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 127:46:57 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 95:17:57 Power Power Failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 60:37:57 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 54:31:57 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 27:27:57 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water. More update will be provided 5/14/2020 INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 27:27:57 Dependent Affected by the power issue at the main site Attached to HDC106 INC375687 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/13/2020 11:16 14:31:57 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC375724 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/13/2020 11:16 14:31:57 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Digicel 5/13/2020 13:22 12:25:57 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC375833 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/13/2020 13:45 12:02:57 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 11:23:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375927 HGA017 CHALON Nippes Ericsson 3G+LTE B Talkpool 5/13/2020 16:35 9:12:57 Transmission Transmission (Indeterminate) Site remains down after power Team intervention , TX Team will reach the site 5/14/2020. ETA 6:00AM INC375944 HDO079 HAUT MONTAGNE NOIRE_MAHOTIERE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/13/2020 17:23 8:24:57 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC375939 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/13/2020 17:28 8:19:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375894 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/13/2020 17:28 8:19:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 6:39:57 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night , they will reach the site 5/14/2020. ETA 7:00AM INC376029 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/13/2020 19:32 6:15:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375761 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/13/2020 19:40 6:07:57 Power Generator failure (Indeterminate) Unsafe area. Team will be on the site 5/14/2020 7:30 AM INC376034 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 5/13/2020 20:00 5:47:57 Power Generator failure (Indeterminate) Team refuse to go on site at night , they claim the area is not safe, they will reach the site 5/14/2020. ETA 8:00AM INC375972 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/13/2020 20:18 5:29:57 Power Generator failure (Indeterminate) Unsafe Area, team will reach site 5/14/2020 at 6:30AM. INC376038 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/13/2020 20:28 5:19:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375981 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/13/2020 20:34 5:13:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375973 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/13/2020 20:37 5:10:57 Power Generator failure (Indeterminate) According to TP Team, a new Ascott is installed on site and does not have access to work on it. Next update will be shared once available. INC376052 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/13/2020 21:47 4:00:57 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC376054 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 21:48 3:59:57 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC375986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/13/2020 21:56 3:51:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375991 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 5/13/2020 22:42 3:05:57 Power Generator failure (Indeterminate) Team on site waiting for access INC375993 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 22:43 3:04:57 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC376068 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 22:52 2:55:57 Power Generator failure (Indeterminate) Unsafe Area at night, team will reach site 5/14/2020 at 6:00AM. INC376067 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 22:56 2:51:57 Power Generator failure (Indeterminate) Unsafe area. Team will be on the site 5/14/2020 7:20 AM INC376075 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/13/2020 22:56 2:51:57 Power Generator failure (Indeterminate) Unsafe area. Team will be on the site 5/14/2020 7:00 AM INC376102 HDS226 AQUIN Sud Ericsson 3G B Talkpool 5/13/2020 23:12 2:35:57 Transmission Transmission (Indeterminate) Team on site waiting for access INC376086 HDN117 RUE_DU_QUAI Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 0:00 1:47:57 Power Power Failure (Solar System failure) Team is informed. ETA 2:40 AM INC376111 HDS252 MOUILLAGE Sud Ericsson 2G C Talkpool 5/14/2020 0:24 1:23:57 Power Generator failure (Indeterminate) Team is informed , ETA not yet available INC375647 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/14/2020 0:29 1:18:57 Power Generator failure (Oil sensor failure) Oil Sensor faulty, follow upis ongoing with team. Next update will be shared once available. INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 1:16:57 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC375974 HDO285 DELMAS_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 0:32 1:15:57 Power Generator failure (Indeterminate) Team is on the site for CM INC375974 HDO053 PRIMATURE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:32 1:15:57 Dependent Affected by the power issue at the main site Affected by HDO285 INC375974 HDO140 DELMAS_60 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 0:32 1:15:57 Dependent Affected by the power issue at the main site Affected by HDO285 INC375974 HDO484 HOTEL MONTANA Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:32 1:15:57 Dependent Affected by the power issue at the main site Affected by HDO285 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 14 01:41:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 07:41:55 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 14 12 7 30 63 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 35 4 1 0 37 ZTE 3 3 1 0 3 Huawei 23 23 23 3 23 Network 61 30 25 3 63 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 45 0 0 2 16 63 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 202:44:29 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 129:39:29 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 97:10:29 Power Power Failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 62:30:29 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 56:24:29 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 29:20:29 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water. More update will be provided 5/14/2020 INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 29:20:29 Dependent Affected by the power issue at the main site Attached to HDC106 INC375687 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/13/2020 11:16 16:24:29 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC375724 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/13/2020 11:16 16:24:29 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Digicel 5/13/2020 13:22 14:18:29 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC375833 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/13/2020 13:45 13:55:29 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 13:16:29 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375927 HGA017 CHALON Nippes Ericsson 3G+LTE B Talkpool 5/13/2020 16:35 11:05:29 Transmission Transmission (Indeterminate) Site remains down after power Team intervention , TX Team will reach the site 5/14/2020. ETA 6:00AM INC375944 HDO079 HAUT MONTAGNE NOIRE_MAHOTIERE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/13/2020 17:23 10:17:29 Power Generator failure (Indeterminate) Site has been accepted yet and TP team does not manage team to reach the site. INC375939 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/13/2020 17:28 10:12:29 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375894 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/13/2020 17:28 10:12:29 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 8:32:29 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night , they will reach the site 5/14/2020. ETA 7:00AM INC376029 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/13/2020 19:32 8:08:29 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375761 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/13/2020 19:40 8:00:29 Power Generator failure (Indeterminate) Unsafe area. Team will be on the site 5/14/2020 7:30 AM INC376034 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 5/13/2020 20:00 7:40:29 Power Generator failure (Indeterminate) Team refuse to go on site at night , they claim the area is not safe, they will reach the site 5/14/2020. ETA 8:00AM INC375972 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/13/2020 20:18 7:22:29 Power Generator failure (Indeterminate) Unsafe Area, team will reach site 5/14/2020 at 6:30AM. INC376038 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/13/2020 20:28 7:12:29 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375981 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/13/2020 20:34 7:06:29 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375973 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/13/2020 20:37 7:03:29 Power Generator failure (Indeterminate) According to TP Team, a new Ascott is installed on site and does not have access to work on it. Next update will be shared once available. INC376052 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/13/2020 21:47 5:53:29 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC376054 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 21:48 5:52:29 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC375986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/13/2020 21:56 5:44:29 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375993 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 22:43 4:57:29 Power Generator failure (Indeterminate) ETA 2:30 Expired, more update is expected from team. INC376068 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 22:52 4:48:29 Power Generator failure (Indeterminate) Unsafe Area at night, team will reach site 5/14/2020 at 6:00AM. INC376067 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 22:56 4:44:29 Power Generator failure (Indeterminate) Unsafe area. Team will be on the site 5/14/2020 7:20 AM INC376075 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/13/2020 22:56 4:44:29 Power Generator failure (Indeterminate) Unsafe area. Team will be on the site 5/14/2020 7:00 AM INC376102 HDS226 AQUIN Sud Ericsson 3G B Talkpool 5/13/2020 23:12 4:28:29 Transmission Transmission (Indeterminate) Access issue on site , Team will back on site 5/14/2020. ETA not yet available INC376109 HDN158 MORNE_ROND Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 23:56 3:44:29 Power Generator failure (Indeterminate) Team is informed. ETA: 4:30 AM INC376109 HDN159 GROS_BASSIN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 23:56 3:44:29 Dependent Affected by the power issue at the main site Attached to HDN158 INC376109 HDN177 MANGA DULIC Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 23:56 3:44:29 Dependent Affected by the power issue at the main site Attached to HDN158 INC376109 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 23:56 3:44:29 Dependent Affected by the power issue at the main site Attached to HDN158 INC376109 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 23:56 3:44:29 Dependent Affected by the power issue at the main site Attached to HDN158 INC376109 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 23:56 3:44:29 Dependent Affected by the power issue at the main site Attached to HDN158 INC376086 HDN117 RUE_DU_QUAI Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 0:00 3:40:29 Power Power Failure (Solar System failure) Team is informed. ETA 2:40 AM INC375647 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 5/14/2020 0:29 3:11:29 Power Generator failure (Oil sensor failure) Oil Sensor faulty, follow up is ongoing with team. Next update will be shared once available. INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 3:09:29 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC375974 HDO285 DELMAS_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 0:32 3:08:29 Power Generator failure (Indeterminate) Team is still working on site. INC375974 HDO053 PRIMATURE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:32 3:08:29 Dependent Affected by the power issue at the main site Affected by HDO285 INC375974 HDO140 DELMAS_60 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 0:32 3:08:29 Dependent Affected by the power issue at the main site Affected by HDO285 INC375974 HDO484 HOTEL MONTANA Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:32 3:08:29 Dependent Affected by the power issue at the main site Affected by HDO285 INC376097 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/14/2020 1:06 2:34:29 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC376098 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/14/2020 1:12 2:28:29 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375994 HDO101 RESERVOIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 1:12 2:28:29 Power Generator failure (Indeterminate) Team is aware, ETA 2:40AM expired more update is expected from team. INC375994 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 1:12 2:28:29 Dependent Affected by the power issue at the main site Affected by HDO101 INC376059 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 1:22 2:18:29 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC376100 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 5/14/2020 1:44 1:56:29 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC376116 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 1:48 1:52:29 Power Generator failure (Indeterminate) Team is informed. ETA: 6:18 AM INC376116 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 1:48 1:52:29 Dependent Affected by the power issue at the main site Attached to HDN104 INC376116 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 1:48 1:52:29 Dependent Affected by the power issue at the main site Attached to HDN104 INC376201 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 1:49 1:51:29 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC376204 HDO316 THOMAZEAU Ouest Ericsson 2G+3G B Talkpool 5/14/2020 2:08 1:32:29 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site, until now no concrete ETA INC376204 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 1:32:29 Dependent Affected by the power issue at the main site Attached to HDO316 INC376204 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 1:32:29 Dependent Affected by the power issue at the main site Attached to HDO316 INC376204 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 1:32:29 Dependent Affected by the power issue at the main site Attached to HDO316 INC376204 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 1:32:29 Dependent Affected by the power issue at the main site Attached to HDO316 INC376119 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 5/14/2020 2:20 1:20:29 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC376205 HDO163 BOIS CARADEUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 2:22 1:18:29 Power Generator failure (Indeterminate) Team has been informed, ETA 4:30am INC376206 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/14/2020 2:36 1:04:29 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 14 01:45:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 07:45:35 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 741:41:35 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 492:52:35 RBS RBS Fault (Indeterminate) access blocked due nonpayment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 214:59:35 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 175:16:35 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 148:23:35 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part available in Digicel WH. It is expected to be collected on 5/13/2020 INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 101:28:35 RBS RBS Fault (Fiber cable issue) Fiber cable collected. Team will be on site 5/14/2020 INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 86:51:35 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 78:35:35 RBS RBS Fault (Indeterminate) Inverter faulty, ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 16:13:35 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spart need to be replaced, ETR not yet available INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 15:55:35 Power Generator failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 15:45:35 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375871 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/13/2020 15:40 12:03:35 RBS RBS Fault (Indeterminate) Team refuse to go on site, they claim that it is a bit far away, they will reach the site 5/14/2020. ETA not yet available INC375927 HGA017 CHALON Nippes Ericsson 2G B Talkpool 5/13/2020 16:35 11:08:35 RBS RBS Fault (Indeterminate) TX Team will reach the site 5/14/2020. ETA 6:00AM INC375950 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 5/13/2020 17:40 10:03:35 RBS RBS Fault (Indeterminate) Talkpool can't provide update INC375981 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/13/2020 21:10 6:33:35 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 5:35:35 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spare need to be replaced, ETR not yet available INC376105 HDC241 PAPAYE Centre Ericsson 2G D Talkpool 5/13/2020 23:24 4:19:35 RBS RBS Fault (Indeterminate) Spare DUG required. Follow up is ongoing. INC376107 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/13/2020 23:48 3:55:35 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC376114 HDS009 CYVADIER Sud-Est Ericsson 2G A Talkpool 5/14/2020 1:00 2:43:35 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 14 01:46:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 07:46:38 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 03:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 03:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC376037 HAIDO650 VILLAGERENAISSANCE_COW Port-au-Prince Huawei A Talkpool 5/13/20 20:23 7:01:46 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/15/2020 at 7:00AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 14 02:28:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 08:28:17 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 17 13 8 30 68 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 37 8 2 0 41 ZTE 3 3 1 0 3 Huawei 24 24 24 4 24 Network 64 35 27 4 68 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 48 0 0 2 18 68 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 203:29:32 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 130:24:32 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 97:55:32 Power Power Failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 63:15:32 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 57:09:32 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 30:05:32 Dependent Affected by the power issue at the main site Attached to HDC106 INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 30:05:32 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water. More update will be provided 5/14/2020 INC375687 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/13/2020 11:16 17:09:32 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC375724 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/13/2020 11:16 17:09:32 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Digicel 5/13/2020 13:22 15:03:32 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC375833 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/13/2020 13:45 14:40:32 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 14:01:32 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375927 HGA017 CHALON Nippes Ericsson 3G+LTE B Talkpool 5/13/2020 16:35 11:50:32 Transmission Transmission (Indeterminate) Site remains down after power Team intervention , TX Team will reach the site 5/14/2020. ETA 6:00AM INC375944 HDO079 HAUT MONTAGNE NOIRE_MAHOTIERE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/13/2020 17:23 11:02:32 Power Generator failure (Indeterminate) Site has been accepted yet and TP team does not manage team to reach the site. INC375939 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/13/2020 17:28 10:57:32 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375894 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/13/2020 17:28 10:57:32 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 9:17:32 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night , they will reach the site 5/14/2020. ETA 7:00AM INC376029 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/13/2020 19:32 8:53:32 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375761 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/13/2020 19:40 8:45:32 Power Generator failure (Indeterminate) Unsafe area. Team will be on the site 5/14/2020 7:30 AM INC376034 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 5/13/2020 20:00 8:25:32 Power Generator failure (Indeterminate) Team refuse to go on site at night , they claim the area is not safe, they will reach the site 5/14/2020. ETA 8:00AM INC375972 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/13/2020 20:18 8:07:32 Power Generator failure (Indeterminate) Unsafe Area, team will reach site 5/14/2020 at 6:30AM. INC376038 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/13/2020 20:28 7:57:32 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375981 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/13/2020 20:34 7:51:32 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375973 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/13/2020 20:37 7:48:32 Power Generator failure (Indeterminate) According to TP Team, a new Ascott is installed on site and does not have access to work on it. Next update will be shared once available. INC376052 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/13/2020 21:47 6:38:32 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC376054 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 21:48 6:37:32 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC375986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/13/2020 21:56 6:29:32 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375993 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 22:43 5:42:32 Power Generator failure (Indeterminate) ETA 2:30 Expired, team cannot provided any update. INC376068 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 22:52 5:33:32 Power Generator failure (Indeterminate) Unsafe Area at night, team will reach site 5/14/2020 at 6:00AM. INC376075 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/13/2020 22:56 5:29:32 Power Generator failure (Indeterminate) Unsafe area. Team will be on the site 5/14/2020 7:00 AM INC376102 HDS226 AQUIN Sud Ericsson 3G B Talkpool 5/13/2020 23:12 5:13:32 Transmission Transmission (Indeterminate) Access issue on site , Team will back on site 5/14/2020. ETA not yet available INC376109 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 23:56 4:29:32 Dependent Affected by the power issue at the main site Attached to HDN158 INC376109 HDN158 MORNE_ROND Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 23:56 4:29:32 Power Generator failure (Indeterminate) Team is informed. ETA: 4:30 AM INC376109 HDN159 GROS_BASSIN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 23:56 4:29:32 Dependent Affected by the power issue at the main site Attached to HDN158 INC376109 HDN177 MANGA DULIC Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 23:56 4:29:32 Dependent Affected by the power issue at the main site Attached to HDN158 INC376109 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 23:56 4:29:32 Dependent Affected by the power issue at the main site Attached to HDN158 INC376109 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 23:56 4:29:32 Dependent Affected by the power issue at the main site Attached to HDN158 INC376086 HDN117 RUE_DU_QUAI Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 0:00 4:25:32 Power Generator failure (Indeterminate) Team is working on the site INC375647 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/14/2020 0:29 3:56:32 Power Generator failure (Oil sensor failure) Oil Sensor faulty, follow up is ongoing with team. Next update will be shared once available. INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 3:54:32 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC375974 HDO285 DELMAS_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 0:32 3:53:32 Power Generator failure (Indeterminate) Team is still working on site. INC375974 HDO053 PRIMATURE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:32 3:53:32 Dependent Affected by the power issue at the main site Affected by HDO285 INC375974 HDO140 DELMAS_60 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 0:32 3:53:32 Dependent Affected by the power issue at the main site Affected by HDO285 INC375974 HDO484 HOTEL MONTANA Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:32 3:53:32 Dependent Affected by the power issue at the main site Affected by HDO285 INC376097 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/14/2020 1:06 3:19:32 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC376098 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/14/2020 1:12 3:13:32 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375994 HDO101 RESERVOIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 1:12 3:13:32 Power Generator failure (Indeterminate) Team is aware, ETA 2:40AM team cannot provided any update. INC375994 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 1:12 3:13:32 Dependent Affected by the power issue at the main site Affected by HDO101 INC376059 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 1:22 3:03:32 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC376100 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 5/14/2020 1:44 2:41:32 Power Generator failure (Indeterminate) Team is informed. ETA: 6:12 AM INC376116 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 1:48 2:37:32 Power Generator failure (Indeterminate) Team is informed. ETA: 6:18 AM INC376116 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 1:48 2:37:32 Dependent Affected by the power issue at the main site Attached to HDN104 INC376116 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 1:48 2:37:32 Dependent Affected by the power issue at the main site Attached to HDN104 INC376201 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 1:49 2:36:32 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC376204 HDO316 THOMAZEAU Ouest Ericsson 2G+3G B Talkpool 5/14/2020 2:08 2:17:32 Power Generator failure (Indeterminate) Team is informed. ETA: 8:00 AM INC376204 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 2:17:32 Dependent Affected by the power issue at the main site Attached to HDO316 INC376204 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 2:17:32 Dependent Affected by the power issue at the main site Attached to HDO316 INC376204 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 2:17:32 Dependent Affected by the power issue at the main site Attached to HDO316 INC376204 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 2:17:32 Dependent Affected by the power issue at the main site Attached to HDO316 INC376119 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 5/14/2020 2:20 2:05:32 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC376205 HDO163 BOIS CARADEUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 2:22 2:03:32 Power Generator failure (Indeterminate) Team has been informed, ETA 4:30am INC376096 HDO368 MORNE_GAUDER Ouest Ericsson 3G C Talkpool 5/14/2020 2:36 1:49:32 Dependent Affected by the power issue at the main site Attached to HDO388 INC376096 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G+LTE B Talkpool 5/14/2020 2:36 1:49:32 Power Generator failure (Indeterminate) Team already dispatched , ETA 5:30AM INC376096 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G B Talkpool 5/14/2020 2:36 1:49:32 Dependent Affected by the power issue at the main site Attached to HDO388 INC376206 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/14/2020 2:36 1:49:32 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376106 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/14/2020 3:10 1:15:32 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC376121 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G A Talkpool 5/14/2020 3:20 1:05:32 Power Generator failure (Indeterminate) Team is informed. ETA: 6:12 AM INC376210 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/14/2020 3:48 0:37:32 Power Generator failure (Indeterminate) Team is informed. ETA: not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 14 04:41:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 10:41:54 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 744:38:06 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 495:49:06 RBS RBS Fault (Indeterminate) access blocked due nonpayment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 217:56:06 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 178:13:06 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 151:20:06 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part available in Digicel WH. It is expected to be collected on 5/13/2020 INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 104:25:06 RBS RBS Fault (Fiber cable issue) Fiber cable collected. Team will be on site 5/14/2020 INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 89:48:06 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 81:32:06 RBS RBS Fault (Indeterminate) Inverter faulty, ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 19:10:06 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spare need to be replaced, ETR not yet available INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 18:52:06 Power Generator failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 18:42:06 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375644 HDO972 BOUTILLIER_OBSERVATOIRE Port-au-Prince Ericsson 2G D Talkpool 5/13/2020 13:35 17:05:06 RBS RBS Fault (Indeterminate) Sector B down. Site located in a restaurant that is currently closed. Next update to share when available INC375871 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/13/2020 15:40 15:00:06 RBS RBS Fault (Indeterminate) Team refuse to go on site, they claim that it is a bit far away, they will reach the site 5/14/2020. ETA not yet available INC375927 HGA017 CHALON Nippes Ericsson 2G B Talkpool 5/13/2020 16:35 14:05:06 RBS RBS Fault (Indeterminate) ETA expired , new ETA not yet available INC375950 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 5/13/2020 17:40 13:00:06 RBS RBS Fault (Indeterminate) Talkpool can't provide update INC375981 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/13/2020 21:10 9:30:06 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 8:32:06 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spare need to be replaced, ETR not yet available INC376105 HDC241 PAPAYE Centre Ericsson 2G D Talkpool 5/13/2020 23:24 7:16:06 RBS RBS Fault (Indeterminate) Spare DUG required. Follow up is ongoing. INC376107 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/13/2020 23:48 6:52:06 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC376114 HDS009 CYVADIER Sud-Est Ericsson 2G A Talkpool 5/14/2020 1:00 5:40:06 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC376209 HDO391 LEOGANE_MARCHALE Ouest Ericsson 2G B Talkpool 5/14/2020 4:02 2:38:06 RBS RBS Fault (Indeterminate) Team is informed , ETA not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 14 04:42:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 10:42:44 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 14 05:21:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 11:21:40 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 14th, 2020 till 7:00 AM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 14th, 2020 till 7:00 AM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 206:14:16 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 133:09:16 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 100:40:16 Power Power Failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 66:00:16 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 59:54:16 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 32:50:16 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water. More update will be provided 5/14/2020 INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 32:50:16 Dependent Affected by the power issue at the main site Attached to HDC106 INC375687 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/13/2020 11:16 19:54:16 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by Talkpool. Follow up is ongoing. INC375724 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/13/2020 11:16 19:54:16 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Digicel 5/13/2020 13:22 17:48:16 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC375833 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/13/2020 13:45 17:25:16 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 16:46:16 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375927 HGA017 CHALON Nippes Ericsson 3G+LTE B Talkpool 5/13/2020 16:35 14:35:16 Transmission Transmission (Indeterminate) Site remains down after power Team intervention , TX Team is on site waiting for access INC375944 HDO079 HAUT MONTAGNE NOIRE_MAHOTIERE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/13/2020 17:23 13:47:16 Power Generator failure (Indeterminate) Site has been accepted and TP team does not manage team to reach the site. INC375939 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/13/2020 17:28 13:42:16 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375894 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/13/2020 17:28 13:42:16 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 12:02:16 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night , they will reach the site 5/14/2020. ETA 7:00AM INC376029 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/13/2020 19:32 11:38:16 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375761 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/13/2020 19:40 11:30:16 Power Generator failure (Indeterminate) Unsafe area. Team will be on the site 5/14/2020 7:30 AM INC376034 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 5/13/2020 20:00 11:10:16 Power Generator failure (Indeterminate) Team refuse to go on site at night , they claim the area is not safe, they will reach the site 5/14/2020. ETA 8:00AM INC375972 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 20:18 10:52:16 Power Generator failure (Indeterminate) Unsafe Area, team will reach site 5/14/2020 at 6:30AM. INC376038 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/13/2020 20:28 10:42:16 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375981 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/13/2020 20:34 10:36:16 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375973 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/13/2020 20:37 10:33:16 Power Generator failure (Indeterminate) According to TP Team, a new Ascott is installed on site and does not have access to work on it. Next update will be shared once available. INC376052 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 21:47 9:23:16 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC376054 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 21:48 9:22:16 Power Generator failure (Indeterminate) Access issue, team has been informed ETA 7:00AM. INC375986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/13/2020 21:56 9:14:16 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376068 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 22:52 8:18:16 Power Generator failure (Indeterminate) Unsafe Area at night, team will reach site 5/14/2020 at 6:00AM expired more update is expected from team. INC376075 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/13/2020 22:56 8:14:16 Power Generator failure (Indeterminate) Unsafe area. Team will be on the site 5/14/2020 7:00 AM INC376102 HDS226 AQUIN Sud Ericsson 3G B Talkpool 5/13/2020 23:12 7:58:16 Transmission Transmission (Indeterminate) Access issue on site , Team will back on site 5/14/2020. ETA not yet available INC376109 HDN158 MORNE_ROND Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 23:56 7:14:16 Power Generator failure (Indeterminate) Team is worikng on the site INC376109 HDN159 GROS_BASSIN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 23:56 7:14:16 Dependent Affected by the power issue at the main site Attached to HDN158 INC376109 HDN177 MANGA DULIC Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 23:56 7:14:16 Dependent Affected by the power issue at the main site Attached to HDN158 INC376109 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 23:56 7:14:16 Dependent Affected by the power issue at the main site Attached to HDN158 INC376109 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 23:56 7:14:16 Dependent Affected by the power issue at the main site Attached to HDN158 INC376109 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 23:56 7:14:16 Dependent Affected by the power issue at the main site Attached to HDN158 INC375647 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/14/2020 0:29 6:41:16 Power Generator failure (Oil sensor failure) Oil Sensor faulty, follow up is ongoing with team. Next update will be shared once available. INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 6:39:16 Power Generator failure (Indeterminate) Team is working on site. INC375974 HDO285 DELMAS_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 0:32 6:38:16 Transmission Transmission (Indeterminate) Tx team has been requested, Tx team is still working on site. INC375974 HDO053 PRIMATURE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:32 6:38:16 Dependent Affected by the Transmission issue at the main site Affected by HDO285 INC375974 HDO140 DELMAS_60 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 0:32 6:38:16 Dependent Affected by the Transmission issue at the main site Affected by HDO285 INC375974 HDO484 HOTEL MONTANA Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:32 6:38:16 Dependent Affected by the Transmission issue at the main site Affected by HDO285 INC376097 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/14/2020 1:06 6:04:16 Power Generator failure (Indeterminate) Team has been informed, ETA 6:00AM expired more update is expected from team. INC376098 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/14/2020 1:12 5:58:16 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375994 HDO101 RESERVOIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 1:12 5:58:16 Power Generator failure (Indeterminate) Team is aware, ETA 2:40AM expired team cannot provided any update. INC375994 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 1:12 5:58:16 Dependent Affected by the power issue at the main site Affected by HDO101 INC376059 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 1:22 5:48:16 Power Generator failure (Indeterminate) ETA 6:30 expired, more update is expected from team. INC376100 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 5/14/2020 1:44 5:26:16 Power Generator failure (Indeterminate) Team is working on the site INC376116 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 1:48 5:22:16 Power Generator failure (Indeterminate) Team is working on the site INC376116 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 1:48 5:22:16 Dependent Affected by the power issue at the main site Attached to HDN104 INC376116 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 1:48 5:22:16 Dependent Affected by the power issue at the main site Attached to HDN104 INC376201 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 1:49 5:21:16 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC376204 HDO316 THOMAZEAU Ouest Ericsson 2G+3G B Talkpool 5/14/2020 2:08 5:02:16 Power Generator failure (Indeterminate) Team is on the site for CM. INC376204 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 5:02:16 Dependent Affected by the power issue at the main site Attached to HDO316 INC376204 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 5:02:16 Dependent Affected by the power issue at the main site Attached to HDO316 INC376204 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 5:02:16 Dependent Affected by the power issue at the main site Attached to HDO316 INC376204 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 5:02:16 Dependent Affected by the power issue at the main site Attached to HDO316 INC376119 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 5/14/2020 2:20 4:50:16 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC376205 HDO163 BOIS CARADEUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 2:22 4:48:16 Power Generator failure (Indeterminate) Team has been informed, ETA 4:30AM expired more update is expected from team. INC376096 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G+LTE A Talkpool 5/14/2020 2:36 4:34:16 Power Generator failure (Indeterminate) Team working on site INC376096 HDO368 MORNE_GAUDER Ouest Ericsson 3G C Talkpool 5/14/2020 2:36 4:34:16 Dependent Affected by the power issue at the main site Attached to HDO388 INC376096 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/14/2020 2:36 4:34:16 Dependent Affected by the power issue at the main site Attached to HDO388 INC376206 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/14/2020 2:36 4:34:16 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376106 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 3:10 4:00:16 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC376121 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G A Talkpool 5/14/2020 3:20 3:50:16 Power Generator failure (Indeterminate) ETA: 6:12 AM expired. Update is expected from talkpool INC376210 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/14/2020 3:48 3:22:16 Power Generator failure (Indeterminate) Team is informed. ETA: 7:13 AM INC376211 HAIDO290 RTE_DE_DELMAS_ONA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/14/2020 4:28 2:42:16 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC376215 HDO363 TI GOAVE Ouest Ericsson 2G C Talkpool 5/14/2020 4:32 2:38:16 Power Generator failure (Indeterminate) Team will reach the site , ETA 7:00AM INC376213 HDO068 DAMIEN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 5:10 2:00:16 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC376217 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 5/14/2020 5:32 1:38:16 Power Generator failure (Indeterminate) Team will reach the site , ETA 7:30AM INC376127 HAIDO604 MAHOTIERE 75 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/14/2020 6:09 1:01:16 Power Generator failure (Indeterminate) Team is aware, ETA not yet provided. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 745:08:16 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 496:19:16 RBS RBS Fault (Indeterminate) access blocked due non payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 218:26:16 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 178:43:16 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 151:50:16 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part available in Digicel WH. It is expected to be collected on 5/13/2020 INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 104:55:16 RBS RBS Fault (Fiber cable issue) Fiber cable collected. Team will be on site 5/14/2020 INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 90:18:16 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 82:02:16 RBS RBS Fault (Indeterminate) Inverter faulty, ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 19:40:16 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spare need to be replaced, ETR not yet available INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 19:22:16 Power Generator failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 19:12:16 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375871 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/13/2020 15:40 15:30:16 RBS RBS Fault (Indeterminate) Team refuse to go on site, they claim that it is a bit far away, they will reach the site 5/14/2020. ETA not yet available INC375927 HGA017 CHALON Nippes Ericsson 2G B Talkpool 5/13/2020 16:35 14:35:16 RBS RBS Fault (Indeterminate) ETA expired , new ETA not yet available INC375950 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 5/13/2020 17:40 13:30:16 RBS RBS Fault (Indeterminate) Talkpool can't provide update INC375981 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/13/2020 21:10 10:00:16 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 9:02:16 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spare need to be replaced, ETR not yet available INC376105 HDC241 PAPAYE Centre Ericsson 2G D Talkpool 5/13/2020 23:24 7:46:16 RBS RBS Fault (Indeterminate) Spare DUG required. Follow up is ongoing. INC376107 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/13/2020 23:48 7:22:16 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC376114 HDS009 CYVADIER Sud-Est Ericsson 2G A Talkpool 5/14/2020 1:00 6:10:16 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC376209 HDO391 LEOGANE_MARCHALE Ouest Ericsson 2G B Talkpool 5/14/2020 4:02 3:08:16 RBS RBS Fault (Indeterminate) Talkpool is not manage his Team to reach the site Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC376056 HDO419 HAUT_ST_LAURENT_COW Ouest Ericsson 2G+3G C Talkpool 5/13/2020 21:56 5/13/2020 22:56 1:00:00 4:00:00 Compliant Power Generator failure (High temperature) High Temperature Alarm OK Core hole plugs loosened by corrosion or vibration. INC375991 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 5/13/2020 22:42 5/13/2020 22:56 0:14:00 4:00:00 Compliant Power Generator failure (High temperature) High Temperature Alarm OK Core hole plugs loosened by corrosion or vibration. INC376125 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/14/2020 5:52 5/14/2020 6:46 0:53:30 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate OK RCA and resolution details still pending from the contractor INC376125 HGA042 BRAND Nippes Ericsson 2G C Talkpool 5/14/2020 5:52 5/14/2020 6:46 0:53:30 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS265 Cascaded Back in the air with the main site INC375941 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/13/2020 17:32 5/13/2020 20:14 2:42:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site up. More information is expected from team INC374314 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 13:42 5/13/2020 20:23 6:41:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site was up at the sunrise INC374314 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 17:28 5/13/2020 20:23 2:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN114 Cascaded Site up with the main site INC375860 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/13/2020 15:07 5/13/2020 21:56 6:49:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site up with commercial power INC375860 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 15:07 5/13/2020 21:56 6:49:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Site up with the main site INC375860 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 15:07 5/13/2020 21:56 6:49:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Site up with the main site INC375860 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 15:07 5/13/2020 21:56 6:49:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Site up with the main site INC375901 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 5/13/2020 15:00 5/13/2020 23:17 8:17:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified Site up. More information is expected from team INC375781 HAIDN041 GALMAN Nord ZTE 2G+3G C Talkpool 5/13/2020 14:07 5/13/2020 23:19 9:11:42 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1 Gallon and a half of oil was added INC376015 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/13/2020 18:45 5/13/2020 23:44 4:59:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site up by itself INC376021 HAIDC005 SAINT_MARC Artibonite Huawei 2G+3G+LTE A Talkpool 5/13/2020 19:15 5/14/2020 0:12 4:56:31 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site up. More information is expected from team INC376021 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G C Talkpool 5/13/2020 19:15 5/14/2020 0:12 4:56:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC005 Cascaded Site up with the main site INC376021 HDC020 MORNE_FORT_COW Artibonite Huawei 2G+3G+LTE C Talkpool 5/13/2020 19:15 5/14/2020 0:12 4:56:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC005 Cascaded Site up with the main site INC376021 HDC011 CITE_KEBREAU Artibonite Huawei 2G+3G+LTE C Talkpool 5/13/2020 19:15 5/14/2020 0:12 4:56:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC005 Cascaded Site up with the main site INC376021 HDC010 PONT_TAMBOUR Artibonite Huawei 2G+3G+LTE C Talkpool 5/13/2020 19:15 5/14/2020 0:12 4:56:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC005 Cascaded Site up with the main site INC376021 HDC018 VENOTTE Artibonite Huawei 2G+3G C Talkpool 5/13/2020 19:15 5/14/2020 0:12 4:56:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC005 Cascaded Site up with the main site INC376021 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE C Talkpool 5/13/2020 19:15 5/14/2020 0:12 4:56:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC005 Cascaded Site up with the main site INC376021 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G+LTE C Talkpool 5/13/2020 19:15 5/14/2020 0:12 4:56:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC005 Cascaded Site up with the main site INC376021 HAIDC029 CHARRETTES Artibonite Huawei 2G C Talkpool 5/13/2020 19:15 5/14/2020 0:12 4:56:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC005 Cascaded Site up with the main site INC376021 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 5/13/2020 19:15 5/14/2020 0:12 4:56:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC005 Cascaded Site up with the main site INC376021 HDC004 FRECYNEAU Artibonite Huawei 2G+3G+LTE B Talkpool 5/13/2020 19:15 5/14/2020 0:12 4:56:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC005 Cascaded Site up with the main site INC376021 HAIDC013 CHEMIN_NEUF Artibonite Huawei 2G+3G+LTE B Talkpool 5/13/2020 19:15 5/14/2020 0:12 4:56:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC005 Cascaded Site up with the main site INC376021 HDC007 PIVERT Artibonite Huawei 2G+3G+LTE B Talkpool 5/13/2020 19:15 5/14/2020 0:12 4:56:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC005 Cascaded Site up with the main site INC376021 HDC017 BLAUCKAUS_ SM Artibonite Huawei 2G+3G+LTE B Talkpool 5/13/2020 19:15 5/14/2020 0:12 4:56:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC005 Cascaded Site up with the main site INC376021 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G B Talkpool 5/13/2020 19:15 5/14/2020 0:12 4:56:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC005 Cascaded Site up with the main site INC376021 HDC031 TERRE_BLANCHE_ST MARC Artibonite Huawei 2G B Talkpool 5/13/2020 19:15 5/14/2020 0:12 4:56:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC005 Cascaded Site up with the main site INC376021 HDC014 FLEURANCEAU Artibonite Huawei 2G+3G+LTE B Talkpool 5/13/2020 19:15 5/14/2020 0:12 4:56:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC005 Cascaded Site up with the main site INC376021 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 5/13/2020 19:15 5/14/2020 0:12 4:56:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC005 Cascaded Site up with the main site INC376021 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 5/13/2020 19:15 5/14/2020 0:12 4:56:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC005 Cascaded Site up with the main site INC376021 HDC265 BARRIERE_CASTERA Artibonite Ericsson 3G B Talkpool 5/13/2020 19:15 5/14/2020 0:12 4:56:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC005 Cascaded Site up with the main site INC376021 HDC267 VERRETTES Artibonite Ericsson 3G B Talkpool 5/13/2020 19:15 5/14/2020 0:12 4:56:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC005 Cascaded Site up with the main site INC376021 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/13/2020 19:15 5/14/2020 0:12 4:56:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC005 Cascaded Site up with the main site INC375976 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 5/13/2020 20:48 5/14/2020 1:36 4:47:55 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site up. More information is expected from team INC376067 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 22:56 5/14/2020 3:24 4:28:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site up. More information is expected from team INC376086 HDN117 RUE_DU_QUAI Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 0:00 5/14/2020 5:12 5:12:01 4:00:00 Not Compliant Power Generator failure (Indeterminate) Team is working on the site Need to be justified Site up. More information is expected from team INC376007 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 17:34 5/13/2020 20:49 3:15:00 4:00:00 Compliant Power Generator failure (High temperature) High temp. OK Radiator has been cooled. INC375971 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 20:02 5/13/2020 22:05 2:03:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. OK Power reset has been made on site. INC375758 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/13/2020 18:05 5/13/2020 23:50 5:45:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC375993 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 22:43 5/14/2020 4:24 5:41:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor Cells - Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC375965 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/13/2020 19:08 5/13/2020 21:56 2:47:55 4:00:00 Compliant RBS RBS Fault (DXU failure) DXU failed Spare DXU replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 14 06:58:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 12:58:53 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 15 10 12 14 51 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 8 3 0 29 ZTE 3 3 2 0 3 Huawei 19 19 19 3 19 Network 48 30 24 3 51 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 35 2 0 2 12 51 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 207:48:17 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 134:04:44 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 101:50:44 Power Power Failure (Indeterminate) Team is in front of the site waiting for access for grnset swapping. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 67:34:17 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 60:49:44 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 34:00:45 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water. More update will be provided 5/14/2020 INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 34:00:45 Dependent Affected by the power issue at the main site Attached to HDC106 INC375687 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/13/2020 11:16 21:04:44 Power Generator failure (Indeterminate) Swapping about to complete, site will be restored in few INC375724 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/13/2020 11:16 21:04:44 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC375833 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/13/2020 13:45 18:20:41 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 17:56:44 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375927 HGA017 CHALON Nippes Ericsson 3G+LTE B Talkpool 5/13/2020 16:35 15:30:44 Transmission Transmission (Indeterminate) Team is on site INC375944 HDO079 HAUT MONTAGNE NOIRE_MAHOTIERE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/13/2020 17:23 15:21:15 Power Generator failure (Indeterminate) Site has been accepted and TP team does not manage team to reach the site. INC375939 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/13/2020 17:28 14:52:44 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 12:57:44 Power Generator failure (Indeterminate) Team is informed, ETA 7:30 AM, is expired new will be shared INC376029 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/13/2020 19:32 12:48:41 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376003 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE B Digicel 5/13/2020 20:37 12:06:19 Power Generator failure (Indeterminate) A follow up is underway with the team concerned to recover the site. INC376034 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 5/13/2020 20:00 12:05:44 Power Generator failure (Indeterminate) Site suspected down for fuel, waiting for pictures. INC376038 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/13/2020 20:28 11:52:44 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375981 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/13/2020 20:34 11:46:45 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/13/2020 21:56 10:24:43 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376068 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 5/13/2020 22:52 9:51:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/14/2020 at 7:58 am. ETR to be provided. INC375986 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/13/2020 22:56 9:24:44 Power Affected by the power issue at the main site Affected by HDC360 INC375647 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/14/2020 0:29 8:14:19 Power Generator failure (Oil sensor failure) Oil Sensor faulty, follow up is ongoing with team. Next update will be shared once available. INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 8:12:19 Power Generator failure (Indeterminate) Faulty head cylinder need to be replaced. The next replacement update will be shared once available INC375974 HDO285 DELMAS_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 0:32 8:11:19 Transmission Transmission (Indeterminate) TX team is still working on site. Next update to share when available INC375974 HDO053 PRIMATURE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:32 8:11:19 Dependent Affected by the Transmission issue at the main site Affected by HDO285 INC375974 HDO140 DELMAS_60 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 0:32 8:11:19 Dependent Affected by the Transmission issue at the main site Affected by HDO285 INC375974 HDO484 HOTEL MONTANA Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:32 8:11:19 Dependent Affected by the Transmission issue at the main site Affected by HDO285 INC375994 HDO101 RESERVOIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 1:12 7:31:19 Power Generator failure (Indeterminate) Team is on site INC375994 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 1:12 7:31:19 Dependent Affected by the power issue at the main site Affected by HDO101 INC376201 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 1:49 6:54:19 Power Generator failure (Indeterminate) Team is on site INC376100 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 5/14/2020 1:44 6:36:44 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC376205 HDO163 BOIS CARADEUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 2:22 6:21:19 Power Generator failure (Indeterminate) Team is in front of gate waiting for access INC376204 HDO316 THOMAZEAU Ouest Ericsson 2G+3G B Talkpool 5/14/2020 2:08 6:12:20 Power Generator failure (Indeterminate) Fuel mixed into water in the new HPU. Team will be back on site in the next 30 minutes INC376204 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 6:12:20 Dependent Affected by the power issue at the main site Attached to HDO316 INC376204 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 6:12:20 Dependent Affected by the power issue at the main site Attached to HDO316 INC376204 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 6:12:20 Dependent Affected by the power issue at the main site Attached to HDO316 INC376204 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 6:12:20 Dependent Affected by the power issue at the main site Attached to HDO316 INC376106 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/14/2020 3:10 5:33:19 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC376096 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G+LTE A O&M fuel 5/14/2020 2:36 5:29:44 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/14/2020 at 8:00 AM. ETR not yet available INC376096 HDO368 MORNE_GAUDER Ouest Ericsson 3G C O&M fuel 5/14/2020 2:36 5:29:44 Dependent Affected by the power issue at the main site Attached to HDO388 INC376096 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A O&M fuel 5/14/2020 2:36 5:29:44 Dependent Affected by the power issue at the main site Attached to HDO388 INC376121 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G A Talkpool 5/14/2020 3:20 5:00:44 Power Generator failure (Indeterminate) Team is working on site. INC376211 HAIDO290 RTE_DE_DELMAS_ONA Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/14/2020 4:28 4:15:19 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:10h INC376215 HDO363 TI GOAVE Ouest Ericsson 2G C Talkpool 5/14/2020 4:32 3:33:44 Power Generator failure (Indeterminate) Team is going to find a backup genset /ETA 8:15 AM INC376127 HAIDO604 MAHOTIERE 75 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/14/2020 6:09 2:34:19 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 09:30h INC376217 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 5/14/2020 5:32 2:33:14 Power Generator failure (Indeterminate) Team will reach the site , ETA 7:30AM, is expired new will be shared INC376227 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 5/14/2020 6:41 1:24:44 Power Generator failure (Indeterminate) Team will reach the site , ETA 8:40 AM INC376227 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G+3G B Talkpool 5/14/2020 6:41 1:24:44 Dependent Affected by the power issue at the main site Affected by HDO356 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/14/2020 7:58 0:46:17 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 14 07:57:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 13:57:49 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 13 11 11 10 45 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 6 3 0 22 ZTE 5 5 4 0 5 Huawei 18 18 17 3 18 Network 42 29 24 3 45 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 3 0 3 12 45 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 208:33:28 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 135:12:09 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 102:52:54 Power Power Failure (Indeterminate) Team is in front of the site waiting for access for genset swapping. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 68:19:28 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 61:57:09 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 35:02:55 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water. More update will be provided 5/14/2020 INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 35:02:55 Dependent Affected by the power issue at the main site Attached to HDC106 INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 18:58:54 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375927 HGA017 CHALON Nippes Ericsson 3G+LTE B Talkpool 5/13/2020 16:35 16:38:09 Transmission Transmission (Indeterminate) Team is on site INC375944 HDO079 HAUT MONTAGNE NOIRE_MAHOTIERE Port-au-Prince Huawei 2G+3G C Talkpool 5/13/2020 17:23 16:06:26 Power Generator failure (Indeterminate) Site has been accepted and TP team does not manage team to reach the site. INC375939 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/13/2020 17:28 15:54:54 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 14:05:09 Transmission Transmission (Indeterminate) After power team intervention, TX is requested ETA not yet available. INC376029 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/13/2020 19:32 13:50:51 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376034 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 5/13/2020 20:00 13:13:09 Power Generator failure (Indeterminate) Site suspected down for fuel, waiting for pictures. INC376003 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE B Digicel 5/13/2020 20:37 12:51:30 Power Generator failure (Indeterminate) A follow up is underway with the team concerned to recover the site. INC375986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/13/2020 21:56 11:26:53 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376068 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 5/13/2020 22:52 10:36:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/14/2020 at 7:58 am. ETR to be provided. INC375986 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/13/2020 22:56 10:26:54 Power Affected by the power issue at the main site Affected by HDC360 INC375647 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 5/14/2020 0:29 8:59:30 Power Generator failure (Oil sensor failure) Oil Sensor faulty, follow up is ongoing with team. Next update will be shared once available. INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 8:57:30 Power Generator failure (Indeterminate) Faulty head cylinder need to be replaced. The next replacement update will be shared once available INC375974 HDO285 DELMAS_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 0:32 8:56:30 Power Generator failure (Indeterminate) No transmission issue found. Power team is aware. ETA to be provided INC375974 HDO053 PRIMATURE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:32 8:56:30 Dependent Affected by the power issue at the main site Affected by HDO285 INC375974 HDO140 DELMAS_60 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 0:32 8:56:30 Dependent Affected by the power issue at the main site Affected by HDO285 INC375974 HDO484 HOTEL MONTANA Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:32 8:56:30 Dependent Affected by the power issue at the main site Affected by HDO285 INC375994 HDO101 RESERVOIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 1:12 8:16:30 Power Generator Failure (Alternator Failure) Faulty DC alternator need to be replaced. ETR to be provided INC375994 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 1:12 8:16:30 Dependent Affected by the power issue at the main site Affected by HDO101 INC376201 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 1:49 7:39:30 Power Generator failure (Indeterminate) Team is on site INC376100 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 5/14/2020 1:44 7:38:54 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: 9:30 AM. INC376204 HDO316 THOMAZEAU Ouest Ericsson 2G+3G B Talkpool 5/14/2020 2:08 7:14:30 Power Generator failure (Indeterminate) Fuel mixed into water in the new HPU. Team is working on site. INC376204 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 7:14:30 Dependent Affected by the power issue at the main site Attached to HDO316 INC376204 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 7:14:30 Dependent Affected by the power issue at the main site Attached to HDO316 INC376204 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 7:14:30 Dependent Affected by the power issue at the main site Attached to HDO316 INC376204 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 7:14:30 Dependent Affected by the power issue at the main site Attached to HDO316 INC376096 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G+LTE A O&M fuel 5/14/2020 2:36 6:37:09 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/14/2020 at 8:00 AM. ETR not yet available INC376096 HDO368 MORNE_GAUDER Ouest Ericsson 3G C O&M fuel 5/14/2020 2:36 6:37:09 Dependent Affected by Fuel issue at the main site Attached to HDO388 INC376096 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A O&M fuel 5/14/2020 2:36 6:37:09 Dependent Affected by Fuel issue at the main site Attached to HDO388 INC376106 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/14/2020 3:10 6:18:30 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC376211 HAIDO290 RTE_DE_DELMAS_ONA Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 5/14/2020 4:28 5:00:30 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:10h INC376217 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M fuel 5/14/2020 5:32 3:40:39 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/14/2020 at 8:30 AM. ETR not yet available INC376127 HAIDO604 MAHOTIERE 75 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/14/2020 6:09 3:19:30 Power Generator failure (Indeterminate) Team is in front of the site waiting for access INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/14/2020 7:58 1:31:28 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376244 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/14/2020 8:13 1:16:28 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:35h INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 1:09:09 Power Generator failure (Indeterminate) Team will reach the site , ETA 11:00 AM INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 1:09:09 Dependent Affected by the power issue at the main site Attached to HDS360 INC376163 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/14/2020 8:52 0:37:16 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:30h Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 14 08:29:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 14:29:13 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for:10:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 10:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC376154 HAIDN025 BAS _AVIATION Nord ZTE A Talkpool 5/14/20 8:26 1:17:53 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 14 08:30:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 14:30:30 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 10:00 AM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 10:00 AM. Cell Sites out of Services Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 747:04:51 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 498:15:51 RBS RBS Fault (Indeterminate) access blocked due non payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 220:22:51 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 180:39:51 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 154:24:39 RBS RBS Fault (RUS failure) Talkpool can't provide update INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 107:29:39 RBS RBS Fault (Fiber cable issue) Fiber cable collected. Team will be on site 5/14/2020 INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 92:14:51 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 83:58:48 RBS RBS Fault (Indeterminate) Inverter faulty, ETR not provided yet. INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 21:56:39 Power Generator failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 21:46:39 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 21:36:51 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spart need to be replaced, ETR not yet available INC375927 HGA017 CHALON Nippes Ericsson 2G B Talkpool 5/13/2020 16:35 16:31:51 RBS RBS Fault (Indeterminate) Team is on site INC375950 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 5/13/2020 17:40 16:04:39 RBS RBS Fault (Indeterminate) Talkpool can't provide update INC375981 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/13/2020 21:10 12:34:39 Power Generator failure (Indeterminate) The team is working on HDO316 now. Will be held on site immediately after. ETA not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 10:58:51 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spart need to be replaced, ETR not yet available INC376105 HDC241 PAPAYE Centre Ericsson 2G D Talkpool 5/13/2020 23:24 10:20:23 RBS RBS Fault (Indeterminate) Spare DUG required. Follow up is ongoing. INC376107 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/13/2020 23:48 9:18:51 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC376114 HDS009 CYVADIER Sud-Est Ericsson 2G A Talkpool 5/14/2020 1:00 8:06:51 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC376230 HGA009 PTE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 5/14/2020 6:48 2:18:51 Power Power Failure (Indeterminate) Team is informed, ETA 9:50 AM INC376162 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 8:52 0:52:39 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 14 09:51:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 15:51:59 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 11 10 13 8 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 7 2 0 22 ZTE 2 2 1 0 2 Huawei 18 18 16 2 18 Network 40 27 19 2 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 3 0 4 14 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 210:17:37 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 137:09:44 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 104:59:00 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 70:03:37 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 63:54:44 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 37:09:01 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water. More update will be provided 5/14/2020 INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 37:09:01 Dependent Affected by the power issue at the main site Attached to HDC106 INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 21:05:00 Transmission Transmission (Indeterminate) Team TX will reach the site at 1:00 PM. INC375944 HDO079 HAUT MONTAGNE NOIRE_MAHOTIERE Port-au-Prince Huawei 2G+3G C Talkpool 5/13/2020 17:23 17:50:35 Power Generator failure (Indeterminate) Team is on way to reach the site. ETA: 12:00h INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 16:02:44 Transmission Transmission (Indeterminate) Team is waiting a boat for reach the site, ETA not yet provided INC376034 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 5/13/2020 20:00 15:10:44 Power Generator failure (Indeterminate) Site suspected down for fuel, waiting for pictures at around 1:00 PM INC376003 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE B Digicel 5/13/2020 20:37 14:35:39 Power Generator failure (Indeterminate) New HPU installed , follow up is ongoing with Canez team. INC376068 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 5/13/2020 22:52 12:20:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/14/2020 at 7:58 am. ETA: 12:00h INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 10:41:39 Power Generator failure (Indeterminate) Faulty head cylinder need to be replaced. The next replacement update will be shared once available INC375974 HDO285 DELMAS_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 0:32 10:40:39 Power Generator failure (Indeterminate) Team is on site INC375974 HDO053 PRIMATURE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:32 10:40:39 Dependent Affected by the power issue at the main site Affected by HAIDO285 INC375974 HDO140 DELMAS_60 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 0:32 10:40:39 Dependent Affected by the power issue at the main site Affected by HAIDO285 INC375974 HDO484 HOTEL MONTANA Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:32 10:40:39 Dependent Affected by the power issue at the main site Affected by HAIDO285 INC375994 HDO101 RESERVOIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 1:12 10:00:39 Power Generator Failure (Alternator Failure) Faulty DC alternator need to be replaced. ETR to be provided INC375994 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 1:12 10:00:39 Dependent Affected by the power issue at the main site Affected by HAIDO101. INC376100 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 5/14/2020 1:44 9:45:00 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site INC376201 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 1:49 9:23:39 Transmission Transmission (Indeterminate) Team is on site INC376204 HDO316 THOMAZEAU Ouest Ericsson 2G+3G B Talkpool 5/14/2020 2:08 9:20:36 Power Generator failure (Indeterminate) Fuel mixed into water in the new HPU. Team is working to remove water. ETR: 12:30 PM. INC376204 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 9:20:36 Dependent Affected by the power issue at the main site Attached to HDO316 INC376204 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 9:20:36 Dependent Affected by the power issue at the main site Attached to HDO316 INC376204 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 9:20:36 Dependent Affected by the power issue at the main site Attached to HDO316 INC376204 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 9:20:36 Dependent Affected by the power issue at the main site Attached to HDO316 INC376096 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G+LTE A O&M fuel 5/14/2020 2:36 8:34:44 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/14/2020 at 8:00 AM. ETR not yet available INC376096 HDO368 MORNE_GAUDER Ouest Ericsson 3G C O&M fuel 5/14/2020 2:36 8:34:44 Dependent Affected by Fuel issue at the main site Attached to HDO388 INC376096 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A O&M fuel 5/14/2020 2:36 8:34:44 Dependent Affected by Fuel issue at the main site Attached to HDO388 INC376106 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/14/2020 3:10 8:02:39 Power Generator failure (Indeterminate) ETA is expired, the team claims 1 hour more to reach the site. New ETA: 12:00h INC376211 HAIDO290 RTE_DE_DELMAS_ONA Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 5/14/2020 4:28 6:44:39 Power Generator failure (Indeterminate) Team is on site INC376217 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M fuel 5/14/2020 5:32 5:38:14 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/14/2020 at 8:30 AM. ETR not yet available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/14/2020 7:58 3:15:37 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 3:06:44 Power Generator failure (Indeterminate) Team will reach the site , ETA 11:00 AM, is expired waiting for new update INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 3:06:44 Dependent Affected by the power issue at the main site Attached to HDS360 INC376170 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G A Talkpool 5/14/2020 9:24 1:46:44 Power Power Failure (Indeterminate) Team is on site INC376170 HDO411 CHABANNE Ouest Ericsson 2G C Talkpool 5/14/2020 9:24 1:46:44 Dependent Affected by the power issue at the main site Affected by HDO383 INC376170 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 5/14/2020 9:24 1:46:44 Dependent Affected by the power issue at the main site Affected by HDO383 INC376170 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 5/14/2020 9:24 1:46:44 Power Affected by the power issue at the main site Affected by HDO383 INC376183 HDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 5/14/2020 10:17 1:12:00 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:30 PM. INC376191 HDN243 BOIS_NEUF Nord Ericsson 2G C Talkpool 5/14/2020 10:52 0:37:00 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Thu May 14 10:11:19 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Thu, 14 May 2020 16:11:19 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: HGA032 is an issue that needs to be resolved by ASCOT. Not a fuel issue. Already communicated. Amend the report please. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 14/05/2020 11:52 (GMT-05:00) To: "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Hai_NOC , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 11 10 13 8 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 7 2 0 22 ZTE 2 2 1 0 2 Huawei 18 18 16 2 18 Network 40 27 19 2 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 3 0 4 14 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 210:17:37 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 137:09:44 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 104:59:00 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 70:03:37 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 63:54:44 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 37:09:01 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water. More update will be provided 5/14/2020 INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 37:09:01 Dependent Affected by the power issue at the main site Attached to HDC106 INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 21:05:00 Transmission Transmission (Indeterminate) Team TX will reach the site at 1:00 PM. INC375944 HDO079 HAUT MONTAGNE NOIRE_MAHOTIERE Port-au-Prince Huawei 2G+3G C Talkpool 5/13/2020 17:23 17:50:35 Power Generator failure (Indeterminate) Team is on way to reach the site. ETA: 12:00h INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 16:02:44 Transmission Transmission (Indeterminate) Team is waiting a boat for reach the site, ETA not yet provided INC376034 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 5/13/2020 20:00 15:10:44 Power Generator failure (Indeterminate) Site suspected down for fuel, waiting for pictures at around 1:00 PM INC376003 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE B Digicel 5/13/2020 20:37 14:35:39 Power Generator failure (Indeterminate) New HPU installed , follow up is ongoing with Canez team. INC376068 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 5/13/2020 22:52 12:20:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/14/2020 at 7:58 am. ETA: 12:00h INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 10:41:39 Power Generator failure (Indeterminate) Faulty head cylinder need to be replaced. The next replacement update will be shared once available INC375974 HDO285 DELMAS_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 0:32 10:40:39 Power Generator failure (Indeterminate) Team is on site INC375974 HDO053 PRIMATURE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:32 10:40:39 Dependent Affected by the power issue at the main site Affected by HAIDO285 INC375974 HDO140 DELMAS_60 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 0:32 10:40:39 Dependent Affected by the power issue at the main site Affected by HAIDO285 INC375974 HDO484 HOTEL MONTANA Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:32 10:40:39 Dependent Affected by the power issue at the main site Affected by HAIDO285 INC375994 HDO101 RESERVOIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 1:12 10:00:39 Power Generator Failure (Alternator Failure) Faulty DC alternator need to be replaced. ETR to be provided INC375994 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 1:12 10:00:39 Dependent Affected by the power issue at the main site Affected by HAIDO101. INC376100 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 5/14/2020 1:44 9:45:00 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site INC376201 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 1:49 9:23:39 Transmission Transmission (Indeterminate) Team is on site INC376204 HDO316 THOMAZEAU Ouest Ericsson 2G+3G B Talkpool 5/14/2020 2:08 9:20:36 Power Generator failure (Indeterminate) Fuel mixed into water in the new HPU. Team is working to remove water. ETR: 12:30 PM. INC376204 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 9:20:36 Dependent Affected by the power issue at the main site Attached to HDO316 INC376204 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 9:20:36 Dependent Affected by the power issue at the main site Attached to HDO316 INC376204 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 9:20:36 Dependent Affected by the power issue at the main site Attached to HDO316 INC376204 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 9:20:36 Dependent Affected by the power issue at the main site Attached to HDO316 INC376096 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G+LTE A O&M fuel 5/14/2020 2:36 8:34:44 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/14/2020 at 8:00 AM. ETR not yet available INC376096 HDO368 MORNE_GAUDER Ouest Ericsson 3G C O&M fuel 5/14/2020 2:36 8:34:44 Dependent Affected by Fuel issue at the main site Attached to HDO388 INC376096 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A O&M fuel 5/14/2020 2:36 8:34:44 Dependent Affected by Fuel issue at the main site Attached to HDO388 INC376106 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/14/2020 3:10 8:02:39 Power Generator failure (Indeterminate) ETA is expired, the team claims 1 hour more to reach the site. New ETA: 12:00h INC376211 HAIDO290 RTE_DE_DELMAS_ONA Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 5/14/2020 4:28 6:44:39 Power Generator failure (Indeterminate) Team is on site INC376217 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M fuel 5/14/2020 5:32 5:38:14 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/14/2020 at 8:30 AM. ETR not yet available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/14/2020 7:58 3:15:37 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 3:06:44 Power Generator failure (Indeterminate) Team will reach the site , ETA 11:00 AM, is expired waiting for new update INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 3:06:44 Dependent Affected by the power issue at the main site Attached to HDS360 INC376170 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G A Talkpool 5/14/2020 9:24 1:46:44 Power Power Failure (Indeterminate) Team is on site INC376170 HDO411 CHABANNE Ouest Ericsson 2G C Talkpool 5/14/2020 9:24 1:46:44 Dependent Affected by the power issue at the main site Affected by HDO383 INC376170 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 5/14/2020 9:24 1:46:44 Dependent Affected by the power issue at the main site Affected by HDO383 INC376170 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 5/14/2020 9:24 1:46:44 Power Affected by the power issue at the main site Affected by HDO383 INC376183 HDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 5/14/2020 10:17 1:12:00 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:30 PM. INC376191 HDN243 BOIS_NEUF Nord Ericsson 2G C Talkpool 5/14/2020 10:52 0:37:00 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Thu May 14 10:29:26 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Thu, 14 May 2020 16:29:26 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: , Message-ID: NOC, HDO316 ? Restored HDO258 ? Restored HDO388 ? Restored HDO290 ? Restored HDO079 -TOS Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Tp.imc.haiti on behalf of John Ormonde Sent: Thursday, May 14, 2020 12:11:19 PM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com ; astrid.argana at tpmanagementsa.com ; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng ; Luigi Roy ; Hai_Tech_O&M ; Frantz Jean Baptiste ; Geoffrey Collins ; Jean Yvelt Marseille ; Hai_NOC ; HAI_Tech_Noc Subject: Re: [Tp.imc.haiti] NOC hourly report at 11:00 AM HGA032 is an issue that needs to be resolved by ASCOT. Not a fuel issue. Already communicated. Amend the report please. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 14/05/2020 11:52 (GMT-05:00) To: "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Hai_NOC , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 11 10 13 8 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 7 2 0 22 ZTE 2 2 1 0 2 Huawei 18 18 16 2 18 Network 40 27 19 2 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 3 0 4 14 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 210:17:37 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 137:09:44 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 104:59:00 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 70:03:37 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 63:54:44 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 37:09:01 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water. More update will be provided 5/14/2020 INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 37:09:01 Dependent Affected by the power issue at the main site Attached to HDC106 INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 21:05:00 Transmission Transmission (Indeterminate) Team TX will reach the site at 1:00 PM. INC375944 HDO079 HAUT MONTAGNE NOIRE_MAHOTIERE Port-au-Prince Huawei 2G+3G C Talkpool 5/13/2020 17:23 17:50:35 Power Generator failure (Indeterminate) Team is on way to reach the site. ETA: 12:00h INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 16:02:44 Transmission Transmission (Indeterminate) Team is waiting a boat for reach the site, ETA not yet provided INC376034 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 5/13/2020 20:00 15:10:44 Power Generator failure (Indeterminate) Site suspected down for fuel, waiting for pictures at around 1:00 PM INC376003 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE B Digicel 5/13/2020 20:37 14:35:39 Power Generator failure (Indeterminate) New HPU installed , follow up is ongoing with Canez team. INC376068 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 5/13/2020 22:52 12:20:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/14/2020 at 7:58 am. ETA: 12:00h INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 10:41:39 Power Generator failure (Indeterminate) Faulty head cylinder need to be replaced. The next replacement update will be shared once available INC375974 HDO285 DELMAS_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 0:32 10:40:39 Power Generator failure (Indeterminate) Team is on site INC375974 HDO053 PRIMATURE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:32 10:40:39 Dependent Affected by the power issue at the main site Affected by HAIDO285 INC375974 HDO140 DELMAS_60 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 0:32 10:40:39 Dependent Affected by the power issue at the main site Affected by HAIDO285 INC375974 HDO484 HOTEL MONTANA Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:32 10:40:39 Dependent Affected by the power issue at the main site Affected by HAIDO285 INC375994 HDO101 RESERVOIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 1:12 10:00:39 Power Generator Failure (Alternator Failure) Faulty DC alternator need to be replaced. ETR to be provided INC375994 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 1:12 10:00:39 Dependent Affected by the power issue at the main site Affected by HAIDO101. INC376100 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 5/14/2020 1:44 9:45:00 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site INC376201 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 1:49 9:23:39 Transmission Transmission (Indeterminate) Team is on site INC376204 HDO316 THOMAZEAU Ouest Ericsson 2G+3G B Talkpool 5/14/2020 2:08 9:20:36 Power Generator failure (Indeterminate) Fuel mixed into water in the new HPU. Team is working to remove water. ETR: 12:30 PM. INC376204 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 9:20:36 Dependent Affected by the power issue at the main site Attached to HDO316 INC376204 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 9:20:36 Dependent Affected by the power issue at the main site Attached to HDO316 INC376204 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 9:20:36 Dependent Affected by the power issue at the main site Attached to HDO316 INC376204 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 9:20:36 Dependent Affected by the power issue at the main site Attached to HDO316 INC376096 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G+LTE A O&M fuel 5/14/2020 2:36 8:34:44 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/14/2020 at 8:00 AM. ETR not yet available INC376096 HDO368 MORNE_GAUDER Ouest Ericsson 3G C O&M fuel 5/14/2020 2:36 8:34:44 Dependent Affected by Fuel issue at the main site Attached to HDO388 INC376096 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A O&M fuel 5/14/2020 2:36 8:34:44 Dependent Affected by Fuel issue at the main site Attached to HDO388 INC376106 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/14/2020 3:10 8:02:39 Power Generator failure (Indeterminate) ETA is expired, the team claims 1 hour more to reach the site. New ETA: 12:00h INC376211 HAIDO290 RTE_DE_DELMAS_ONA Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 5/14/2020 4:28 6:44:39 Power Generator failure (Indeterminate) Team is on site INC376217 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M fuel 5/14/2020 5:32 5:38:14 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/14/2020 at 8:30 AM. ETR not yet available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/14/2020 7:58 3:15:37 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 3:06:44 Power Generator failure (Indeterminate) Team will reach the site , ETA 11:00 AM, is expired waiting for new update INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 3:06:44 Dependent Affected by the power issue at the main site Attached to HDS360 INC376170 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G A Talkpool 5/14/2020 9:24 1:46:44 Power Power Failure (Indeterminate) Team is on site INC376170 HDO411 CHABANNE Ouest Ericsson 2G C Talkpool 5/14/2020 9:24 1:46:44 Dependent Affected by the power issue at the main site Affected by HDO383 INC376170 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 5/14/2020 9:24 1:46:44 Dependent Affected by the power issue at the main site Affected by HDO383 INC376170 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 5/14/2020 9:24 1:46:44 Power Affected by the power issue at the main site Affected by HDO383 INC376183 HDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 5/14/2020 10:17 1:12:00 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:30 PM. INC376191 HDN243 BOIS_NEUF Nord Ericsson 2G C Talkpool 5/14/2020 10:52 0:37:00 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From: John Ormonde Sent: 14 May 2020 12:13 Subject: Re: [Tp.imc.haiti] NOC hourly report at 11:00 AM HGA032 is an issue that needs to be resolved by ASCOT. Not a fuel issue. Already communicated. Amend the report please. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 14/05/2020 11:52 (GMT-05:00) To: "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Hai_NOC , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 11 10 13 8 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 7 2 0 22 ZTE 2 2 1 0 2 Huawei 18 18 16 2 18 Network 40 27 19 2 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 3 0 4 14 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 210:17:37 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 137:09:44 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 104:59:00 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 70:03:37 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 63:54:44 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 37:09:01 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water. More update will be provided 5/14/2020 INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 37:09:01 Dependent Affected by the power issue at the main site Attached to HDC106 INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 21:05:00 Transmission Transmission (Indeterminate) Team TX will reach the site at 1:00 PM. INC375944 HDO079 HAUT MONTAGNE NOIRE_MAHOTIERE Port-au-Prince Huawei 2G+3G C Talkpool 5/13/2020 17:23 17:50:35 Power Generator failure (Indeterminate) Team is on way to reach the site. ETA: 12:00h INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 16:02:44 Transmission Transmission (Indeterminate) Team is waiting a boat for reach the site, ETA not yet provided INC376034 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 5/13/2020 20:00 15:10:44 Power Generator failure (Indeterminate) Site suspected down for fuel, waiting for pictures at around 1:00 PM INC376003 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE B Digicel 5/13/2020 20:37 14:35:39 Power Generator failure (Indeterminate) New HPU installed , follow up is ongoing with Canez team. INC376068 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 5/13/2020 22:52 12:20:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/14/2020 at 7:58 am. ETA: 12:00h INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 10:41:39 Power Generator failure (Indeterminate) Faulty head cylinder need to be replaced. The next replacement update will be shared once available INC375974 HDO285 DELMAS_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 0:32 10:40:39 Power Generator failure (Indeterminate) Team is on site INC375974 HDO053 PRIMATURE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:32 10:40:39 Dependent Affected by the power issue at the main site Affected by HAIDO285 INC375974 HDO140 DELMAS_60 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 0:32 10:40:39 Dependent Affected by the power issue at the main site Affected by HAIDO285 INC375974 HDO484 HOTEL MONTANA Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:32 10:40:39 Dependent Affected by the power issue at the main site Affected by HAIDO285 INC375994 HDO101 RESERVOIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 1:12 10:00:39 Power Generator Failure (Alternator Failure) Faulty DC alternator need to be replaced. ETR to be provided INC375994 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 1:12 10:00:39 Dependent Affected by the power issue at the main site Affected by HAIDO101. INC376100 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 5/14/2020 1:44 9:45:00 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site INC376201 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 1:49 9:23:39 Transmission Transmission (Indeterminate) Team is on site INC376204 HDO316 THOMAZEAU Ouest Ericsson 2G+3G B Talkpool 5/14/2020 2:08 9:20:36 Power Generator failure (Indeterminate) Fuel mixed into water in the new HPU. Team is working to remove water. ETR: 12:30 PM. INC376204 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 9:20:36 Dependent Affected by the power issue at the main site Attached to HDO316 INC376204 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 9:20:36 Dependent Affected by the power issue at the main site Attached to HDO316 INC376204 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 9:20:36 Dependent Affected by the power issue at the main site Attached to HDO316 INC376204 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 9:20:36 Dependent Affected by the power issue at the main site Attached to HDO316 INC376096 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G+LTE A O&M fuel 5/14/2020 2:36 8:34:44 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/14/2020 at 8:00 AM. ETR not yet available INC376096 HDO368 MORNE_GAUDER Ouest Ericsson 3G C O&M fuel 5/14/2020 2:36 8:34:44 Dependent Affected by Fuel issue at the main site Attached to HDO388 INC376096 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A O&M fuel 5/14/2020 2:36 8:34:44 Dependent Affected by Fuel issue at the main site Attached to HDO388 INC376106 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/14/2020 3:10 8:02:39 Power Generator failure (Indeterminate) ETA is expired, the team claims 1 hour more to reach the site. New ETA: 12:00h INC376211 HAIDO290 RTE_DE_DELMAS_ONA Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 5/14/2020 4:28 6:44:39 Power Generator failure (Indeterminate) Team is on site INC376217 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M fuel 5/14/2020 5:32 5:38:14 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/14/2020 at 8:30 AM. ETR not yet available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/14/2020 7:58 3:15:37 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 3:06:44 Power Generator failure (Indeterminate) Team will reach the site , ETA 11:00 AM, is expired waiting for new update INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 3:06:44 Dependent Affected by the power issue at the main site Attached to HDS360 INC376170 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G A Talkpool 5/14/2020 9:24 1:46:44 Power Power Failure (Indeterminate) Team is on site INC376170 HDO411 CHABANNE Ouest Ericsson 2G C Talkpool 5/14/2020 9:24 1:46:44 Dependent Affected by the power issue at the main site Affected by HDO383 INC376170 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 5/14/2020 9:24 1:46:44 Dependent Affected by the power issue at the main site Affected by HDO383 INC376170 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 5/14/2020 9:24 1:46:44 Power Affected by the power issue at the main site Affected by HDO383 INC376183 HDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 5/14/2020 10:17 1:12:00 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:30 PM. INC376191 HDN243 BOIS_NEUF Nord Ericsson 2G C Talkpool 5/14/2020 10:52 0:37:00 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: C0581D64A1B344E4A52C5CD470941990.png Type: image/png Size: 132 bytes Desc: C0581D64A1B344E4A52C5CD470941990.png URL: From Haiti.Noc at digicelgroup.com Thu May 14 12:41:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 18:41:12 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 4 8 12 5 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 3 0 0 16 ZTE 3 3 1 0 3 Huawei 10 10 10 0 10 Network 29 16 11 0 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 1 0 2 5 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 213:20:22 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 140:10:01 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 107:43:18 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 73:06:22 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 66:55:01 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 39:53:19 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water. More update will be provided 5/14/2020 INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 39:53:19 Dependent Affected by the power issue at the main site Attached to HDC106 INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 23:49:18 Power Power Failure (Solar System failure) Solar system failed due to heavy rains in the region. INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 19:03:01 Transmission Transmission (Indeterminate) Team is waiting a boat for reach the site, ETA not yet provided INC376034 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 5/13/2020 20:00 18:11:01 Power Generator failure (Indeterminate) Site suspected down for fuel, waiting for pictures at around 1:00 PM, is expired Team cannot provide any update for the site INC376003 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE B Digicel 5/13/2020 20:37 17:38:24 Power Generator failure (Indeterminate) New HPU installed , follow up is ongoing with Canez team. Next update to share when available INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 13:44:24 Power Generator failure (Indeterminate) Faulty head cylinder need to be replaced. The next replacement update will be shared once available INC375994 HDO101 RESERVOIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 1:12 13:03:24 Power Generator Failure (Alternator Failure) Faulty DC alternator need to be replaced. ETA: 14:45h INC375994 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 1:12 13:03:24 Dependent Affected by the power issue at the main site Affected by HAIDO101. INC376100 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 5/14/2020 1:44 12:29:18 Transmission Transmission (Indeterminate) It is raining hard. The team cannot work now. INC376217 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M fuel 5/14/2020 5:32 8:38:31 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/14/2020 at 8:30 AM. Team cannot reach the site because of road cut by protesters. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Digicel 5/14/2020 7:58 6:18:22 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 6:07:01 Power Generator failure (Indeterminate) Team will reach the site , ETA 11:00 AM, is expired Team cannot provide any update for the site INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 6:07:01 Dependent Affected by the power issue at the main site Attached to HDS360 INC376191 HDN243 BOIS_NEUF Nord Ericsson 2G C Talkpool 5/14/2020 10:52 3:21:18 Power Generator failure (Indeterminate) Fuel issue reported by Power, they will share soon the pictures to fuel team for necessary actions. INC376195 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/14/2020 11:10 3:05:40 Power Generator failure (Indeterminate) The team will reach the site once the power issue has been resolved on HAIDO101. ETA to be provided INC376403 HDS020 MONCHILE_2 Sud-Est Ericsson 2G+3G A Talkpool 5/14/2020 11:12 2:59:01 Power Generator failure (Indeterminate) Team is on site INC376403 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 5/14/2020 11:12 2:59:01 Dependent Affected by the power issue at the main site Attached to HDS020 INC376403 HDS033 CARREFOUR PINGOUIN/LAGOSSELINE Sud-Est Ericsson 2G C Talkpool 5/14/2020 11:12 2:59:01 Dependent Affected by the power issue at the main site Attached to HDS020 INC376311 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/14/2020 11:56 2:15:01 Power Generator failure (Indeterminate) Team is informed, ETA 3:15 PM INC376408 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/14/2020 12:52 1:21:10 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:30 PM. INC376332 HDO409 CHAVANNES Ouest Ericsson 2G D Talkpool 5/14/2020 12:52 1:19:01 Power Generator failure (Indeterminate) Team is informed, ETA 3:00 PM INC376412 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 5/14/2020 12:56 1:17:17 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC376328 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Digicel 5/14/2020 13:13 1:03:01 Power Generator failure (Indeterminate) New HPU installed , follow up is ongoing with Canez team. Next update to share when available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 14 12:54:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 18:54:54 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 2:00 PM In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 2:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC376285 HAIDN004 CAP_HAITIEN_TOWN Nord ZTE A Talkpool 5/14/2020 11:39 3:14:47 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 2:30 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Thu May 14 13:04:00 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Thu, 14 May 2020 19:04:00 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM In-Reply-To: References: Message-ID: HGA032 is not a fuel issue. It has to investigated by ASCOT and Talkpool. Best Regards, [cid:image001.jpg at 01D62A00.E35874C0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Pierre Moise Bouloute On Behalf Of Haiti Noc Sent: Thursday, May 14, 2020 2:41 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Hai_NOC ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 02:00 PM Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 4 8 12 5 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 3 0 0 16 ZTE 3 3 1 0 3 Huawei 10 10 10 0 10 Network 29 16 11 0 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 1 0 2 5 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 213:20:22 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 140:10:01 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 107:43:18 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 73:06:22 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 66:55:01 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 39:53:19 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water. More update will be provided 5/14/2020 INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 39:53:19 Dependent Affected by the power issue at the main site Attached to HDC106 INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 23:49:18 Power Power Failure (Solar System failure) Solar system failed due to heavy rains in the region. INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 19:03:01 Transmission Transmission (Indeterminate) Team is waiting a boat for reach the site, ETA not yet provided INC376034 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 5/13/2020 20:00 18:11:01 Power Generator failure (Indeterminate) Site suspected down for fuel, waiting for pictures at around 1:00 PM, is expired Team cannot provide any update for the site INC376003 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE B Digicel 5/13/2020 20:37 17:38:24 Power Generator failure (Indeterminate) New HPU installed , follow up is ongoing with Canez team. Next update to share when available INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 13:44:24 Power Generator failure (Indeterminate) Faulty head cylinder need to be replaced. The next replacement update will be shared once available INC375994 HDO101 RESERVOIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 1:12 13:03:24 Power Generator Failure (Alternator Failure) Faulty DC alternator need to be replaced. ETA: 14:45h INC375994 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 1:12 13:03:24 Dependent Affected by the power issue at the main site Affected by HAIDO101. INC376100 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 5/14/2020 1:44 12:29:18 Transmission Transmission (Indeterminate) It is raining hard. The team cannot work now. INC376217 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M fuel 5/14/2020 5:32 8:38:31 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/14/2020 at 8:30 AM. Team cannot reach the site because of road cut by protesters. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Digicel 5/14/2020 7:58 6:18:22 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 6:07:01 Power Generator failure (Indeterminate) Team will reach the site , ETA 11:00 AM, is expired Team cannot provide any update for the site INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 6:07:01 Dependent Affected by the power issue at the main site Attached to HDS360 INC376191 HDN243 BOIS_NEUF Nord Ericsson 2G C Talkpool 5/14/2020 10:52 3:21:18 Power Generator failure (Indeterminate) Fuel issue reported by Power, they will share soon the pictures to fuel team for necessary actions. INC376195 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/14/2020 11:10 3:05:40 Power Generator failure (Indeterminate) The team will reach the site once the power issue has been resolved on HAIDO101. ETA to be provided INC376403 HDS020 MONCHILE_2 Sud-Est Ericsson 2G+3G A Talkpool 5/14/2020 11:12 2:59:01 Power Generator failure (Indeterminate) Team is on site INC376403 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 5/14/2020 11:12 2:59:01 Dependent Affected by the power issue at the main site Attached to HDS020 INC376403 HDS033 CARREFOUR PINGOUIN/LAGOSSELINE Sud-Est Ericsson 2G C Talkpool 5/14/2020 11:12 2:59:01 Dependent Affected by the power issue at the main site Attached to HDS020 INC376311 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/14/2020 11:56 2:15:01 Power Generator failure (Indeterminate) Team is informed, ETA 3:15 PM INC376408 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/14/2020 12:52 1:21:10 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:30 PM. INC376332 HDO409 CHAVANNES Ouest Ericsson 2G D Talkpool 5/14/2020 12:52 1:19:01 Power Generator failure (Indeterminate) Team is informed, ETA 3:00 PM INC376412 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 5/14/2020 12:56 1:17:17 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC376328 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Digicel 5/14/2020 13:13 1:03:01 Power Generator failure (Indeterminate) New HPU installed , follow up is ongoing with Canez team. Next update to share when available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 14 13:11:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 19:11:06 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 3:00 PM In-Reply-To: References: Message-ID: Hello All, Please receive below the report for partially down sites in the network for 3:00 PM Sites_out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC376312 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/14/2020 4:16 10:51:52 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon INC376105 HDC241 PAPAYE Centre Ericsson 2G D Talkpool 5/13/2020 23:24 15:43:52 RBS RBS Fault (DUG Failure) Faulty DGU needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 16:59:52 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spare part need to be replaced, ETR not yet available INC375950 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 5/13/2020 17:40 21:27:52 RBS RBS Fault (Indeterminate) Talkpool can't provide update INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 27:09:52 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 27:19:52 Power Generator failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 27:37:52 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spart need to be replaced, ETR not yet available INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 89:59:52 RBS RBS Fault (Indeterminate) Inverter faulty, ETR not provided yet. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 98:15:52 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 112:52:52 RBS RBS Fault (Fiber cable issue) Faulty Fiber cable. Spare part available in Digicel WH. It is expected to be collected on 5/14/2020 INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 159:47:52 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare part available in Digicel WH. It is expected to be collected on 5/14/2020 INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 186:40:52 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 226:23:52 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 504:16:52 RBS RBS Fault (Indeterminate) access blocked due nonpayment, follow up is ongoing, more update will be share soon. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 753:05:52 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC355767 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Digicel 12/3/2019 8:20 3918:47:52 RBS RBS Fault (Indeterminate) Land conflict. Acquisition team working on this case but due to unsafe area the negotiation will be delayed. INC376425 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/14/2020 13:20 1:47:52 RBS RBS Fault (Indeterminate) Team is informed, No ETA provided yet Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 14 14:45:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 20:45:32 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 2 11 10 5 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 2 0 0 13 ZTE 4 3 1 0 4 Huawei 11 11 10 0 11 Network 28 16 11 0 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 1 0 2 4 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 215:08:57 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 142:05:42 Power Power Failure (Indeterminate) Site is requested by Owner for Relocation from Rooftop to the ground - Both Genset and Fuel Tank. ETR not provided yet. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 109:44:39 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 74:54:57 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 68:50:42 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 41:54:40 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water. More update will be provided 5/14/2020 INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 41:54:40 Dependent Affected by the power issue at the main site Attached to HDC106 INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 25:50:39 Power Power Failure (Solar System failure) Solar system failed due to heavy rains in the region. INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 20:58:42 Power Generator failure (Indeterminate) After intervention TX, Power Team is requested, ETA to be provided INC376003 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/13/2020 20:37 19:26:59 Transmission Transmission (Indeterminate) After the power issue, TX team has been informed. ETA: 16:55h INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 15:32:59 Power Generator failure (Indeterminate) Faulty head cylinder need to be replaced. The next replacement update will be shared once available INC376217 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Digicel 5/14/2020 5:32 10:34:12 Power Generator failure (Indeterminate) Hybrid team has been informed and will follow up INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Digicel 5/14/2020 7:58 8:06:57 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 8:02:42 Power Generator Failure (Alternator Failure) Alternator faulty, Need to be replaced, follow up is ongoing. ETR not yet provided INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 8:02:42 Dependent Affected by the power issue at the main site Attached to HDS360 INC376191 HDN243 BOIS_NEUF Nord Ericsson 2G C Talkpool 5/14/2020 10:52 5:22:39 Power Generator failure (Indeterminate) Fuel issue reported by Power, they will share soon the pictures to fuel team for necessary actions. INC376403 HDS020 MONCHILE_2 Sud-Est Ericsson 2G+3G A O&M fuel 5/14/2020 11:12 4:54:42 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/14/2020 at 3:50 PM, ETR to be provided INC376195 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/14/2020 11:10 4:54:15 Power Generator failure (Indeterminate) The team will reach the site once the power issue has been resolved on HAIDO101. ETA to be provided INC376311 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/14/2020 11:56 4:10:42 Power Generator failure (Indeterminate) Team is on site INC376328 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Digicel 5/14/2020 13:13 2:51:36 Transmission Transmission (Indeterminate) After the power issue, TX team has been informed. ETA: Not ye provided INC376344 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/14/2020 14:10 1:54:32 Power Generator failure (Indeterminate) Team is on site INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 5/14/2020 14:40 1:34:28 Power Generator failure (Indeterminate) NEW HPU installed, No Key for getting access on the HPU. Follow up is ongoing. INC376448 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G B Talkpool 5/14/2020 14:52 1:14:42 Power Generator failure (Indeterminate) Team is informed, ETA 4:40 PM INC376455 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 15:18 0:48:42 Power Generator failure (Indeterminate) Team is informed, ETA not yet available INC376378 HDC253 ENNERY Artibonite Ericsson 2G C Talkpool 5/14/2020 15:26 0:47:56 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC376378 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/14/2020 15:26 0:47:56 Dependent Affected by the power issue at the main site Affected by HDC253 INC376378 COW032 ENNERY Artibonite Ericsson 2G D Talkpool 5/14/2020 15:26 0:47:56 Dependent Affected by the power issue at the main site Affected by HDC253 INC376375 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/14/2020 15:38 0:26:34 Power Generator failure (Indeterminate) Team has been informed. ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 14 16:42:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 22:42:22 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for:06:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC376471 HAIGA060 NAN_COTE_FER Grande-Anse ZTE A Talkpool 5/14/2020 16:47 1:27:24 Power Power Failure (Indeterminate) Team is informed, ETA 6:00 PM, is expired waiting for new update INC376494 HAIGA050 JEREMIE_TOWN Ouest ZTE A Talkpool 5/14/2020 17:47 0:27:24 Power Power Failure (Indeterminate) Team is informed, ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 14 16:44:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 22:44:59 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 06:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 756:01:53 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 507:12:53 RBS RBS Fault (Indeterminate) access blocked due non payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 229:19:53 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 189:36:53 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 163:12:29 RBS RBS Fault (RUS failure) Fiber cable already collected. Replacement is scheduled for May 15, 2020 INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 116:17:29 RBS RBS Fault (Fiber cable issue) RUS already collected. Replacement is scheduled for May 15, 2020 INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 101:11:53 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 92:55:50 RBS RBS Fault (Indeterminate) Inverter faulty, ETR not provided yet. INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 30:44:29 Power Generator failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 30:34:29 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 30:33:53 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spare need to be replaced, ETR not yet available INC375950 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 5/13/2020 17:40 24:52:29 RBS RBS Fault (Indeterminate) The area is blocked. Team will try to reach the site ASAP INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 19:55:53 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spare need to be replaced, ETR not yet available INC375729 HDC241 PAPAYE Centre Ericsson 2G D Talkpool 5/13/2020 23:24 19:08:13 RBS RBS Fault (DUG Failure) Faulty DGU needed to be replaced. Spare not yet available. INC376107 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/13/2020 23:48 18:15:53 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC376318 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/14/2020 1:42 16:50:28 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC376312 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/14/2020 4:16 14:16:29 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC376364 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/14/2020 15:20 3:12:28 RBS RBS Fault (RUS failure) Faulty RUS needed to be replaced. Spare not yet available. INC376465 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/14/2020 16:45 1:47:28 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376481 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/14/2020 17:16 1:16:28 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon INC376483 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/14/2020 17:22 1:10:28 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon INC376484 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 5/14/2020 17:28 1:04:28 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon INC376492 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/14/2020 17:49 0:43:28 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon INC376510 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 5/14/2020 17:30 0:33:53 RBS RBS Fault (Indeterminate) Team is informed, ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 14 17:50:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 14 May 2020 23:50:47 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 14th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 14th, 2020 till 7:00 PM > Sites Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 218:13:45 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 112:49:11 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 77:59:45 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 71:49:41 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 44:59:12 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water. More update will be provided 5/14/2020 INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 44:59:12 Dependent Affected by the power issue at the main site Attached to HDC106 INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 28:55:11 Power Power Failure (Solar System failure) Solar system failed due to heavy rains in the region. INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 23:57:41 Power Generator Failure (Faulty AVR) AVR faulty, need to be replaced, Follow up is ongoing by them INC376003 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE B Digicel 5/13/2020 20:37 22:31:47 Power Transmission (Indeterminate) HPU breaker is tripped. Concerned team is informed INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 18:37:47 Power Generator failure (Indeterminate) Faulty head cylinder need to be replaced. The next replacement update will be shared once available INC376217 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 5/14/2020 5:32 13:33:11 Power Generator failure (Indeterminate) Talkpool team has been informed and will follow up INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/14/2020 7:58 11:11:45 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 11:01:41 Power Generator Failure (Alternator Failure) Alternator faulty, Need to be replaced, follow up is ongoing. ETR not yet provided INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 11:01:41 Dependent Affected by the power issue at the main site Attached to HDS360 INC376191 HDN243 BOIS_NEUF Nord Ericsson 2G C Talkpool 5/14/2020 10:52 8:27:11 Power Generator failure (Indeterminate) Fuel added but a team is informed to reach the site for the recovery. INC376195 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 5/14/2020 11:10 7:59:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/14/2020 at 05:58 pm. ETR to be provided. INC376403 HDS020 MONCHILE_2 Sud-Est Ericsson 2G+3G A O&M fuel 5/14/2020 11:12 7:53:41 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/14/2020 at 3:50 PM, ETR to be provided INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 5/14/2020 14:40 4:39:00 Power Generator failure (Indeterminate) NEW HPU installed, No Key for getting access on the HPU. Follow up is ongoing. INC376464 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/14/2020 15:18 4:00:28 Power Generator failure (Indeterminate) Site is auto with EDH. Site will be recovered with commercial power EDH. INC376464 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 15:18 4:00:28 Dependent Affected by the power issue at the main site Affected by HDN150 INC376464 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 15:18 4:00:28 Dependent Affected by the power issue at the main site Affected by HDN150 INC376464 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 15:18 4:00:28 Dependent Affected by the power issue at the main site Affected by HDN150 INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 2:18:41 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC376503 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G+LTE A Talkpool 5/14/2020 17:12 1:53:41 Transmission Transmission (Indeterminate) Team is informed, ETA 7:15 PM INC376497 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 17:52 1:27:11 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:30 PM. INC376490 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 5/14/2020 17:52 1:27:11 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC376394 HAIDO456 JUVENAT_5 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 18:03 1:05:49 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 19:20h INC376394 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 18:03 1:05:49 Dependent Affected by the power issue at the main site Affected by HAIDO456. INC376520 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 5/14/2020 18:20 0:59:11 RBS RBS Fault (DUW failure) Faulty DUW needed to be replaced. Spare not yet available. INC376519 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/14/2020 18:12 0:53:41 Power Generator failure (Indeterminate) Team is informed, ETA 9:00 PM INC376602 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 5/14/2020 18:28 0:51:09 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC376605 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/14/2020 18:42 0:37:01 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 756:01:53 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 507:12:53 RBS RBS Fault (Indeterminate) access blocked due non payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 229:19:53 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 189:36:53 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 163:12:29 RBS RBS Fault (RUS failure) Fiber cable already collected. Replacement is scheduled for May 15, 2020 INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 116:17:29 RBS RBS Fault (Fiber cable issue) RUS already collected. Replacement is scheduled for May 15, 2020 INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 101:11:53 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 92:55:50 RBS RBS Fault (Indeterminate) Inverter faulty, ETR not provided yet. INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 30:44:29 Power Generator failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 30:34:29 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 30:33:53 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spare need to be replaced, ETR not yet available INC375950 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 5/13/2020 17:40 24:52:29 RBS RBS Fault (Indeterminate) The area is blocked. Team will try to reach the site ASAP INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 19:55:53 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spare need to be replaced, ETR not yet available INC375729 HDC241 PAPAYE Centre Ericsson 2G D Talkpool 5/13/2020 23:24 19:08:13 RBS RBS Fault (DUG Failure) Faulty DGU needed to be replaced. Spare not yet available. INC376107 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/13/2020 23:48 18:15:53 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC376318 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/14/2020 1:42 16:50:28 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC376312 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/14/2020 4:16 14:16:29 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC376364 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/14/2020 15:20 3:12:28 RBS RBS Fault (RUS failure) Faulty RUS needed to be replaced. Spare not yet available. INC376465 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/14/2020 16:45 1:47:28 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376481 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/14/2020 17:16 1:16:28 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon INC376483 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/14/2020 17:22 1:10:28 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon INC376484 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 5/14/2020 17:28 1:04:28 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon INC376492 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/14/2020 17:49 0:43:28 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon INC376510 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 5/14/2020 17:30 0:33:53 RBS RBS Fault (Indeterminate) Team is informed, ETA to be provided Site temporarily halted due to not able to resolve the issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC376096 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G+LTE A Talkpool 5/14/2020 2:36 5/14/2020 10:00 7:24:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Tank empty Fuel Delivery Delay Refueling done INC376096 HDO368 MORNE_GAUDER Ouest Ericsson 3G C Talkpool 5/14/2020 2:36 5/14/2020 10:00 7:24:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO388 Cascaded Back in the air with the main site INC376096 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/14/2020 2:36 5/14/2020 10:00 7:24:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO388 Cascaded Back in the air with the main site INC376102 HDS226 AQUIN Sud Ericsson 3G B Talkpool 5/13/2020 23:12 5/14/2020 9:20 10:08:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC376119 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 5/14/2020 2:20 5/14/2020 11:38 9:18:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Solar system failure, site back on air with solar energy INC376227 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 5/14/2020 6:41 5/14/2020 10:20 3:39:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK genset running but inverter was off/over load/reset alarm, restart inverter INC376227 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G+3G B Talkpool 5/14/2020 6:41 5/14/2020 10:20 3:39:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO356 Cascaded Back in the air with the main site INC376114 HDS009 CYVADIER Sud-Est Ericsson 2G A Talkpool 5/14/2020 1:00 5/14/2020 9:00 8:00:00 4:00:00 Not Compliant Power Power Failure (DC Converter Failure) Dc converter faulty Need to be justified RCA and resolution details still pending from the contractor INC376230 HGA009 PTE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 5/14/2020 6:48 5/14/2020 10:38 3:50:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK genset stop/emergency stop press/reset emergency stop, boost rbs with ac current INC375927 HGA017 CHALON Nippes Ericsson 3G+LTE B Talkpool 5/13/2020 16:35 5/14/2020 11:11 18:36:45 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Main breaker faulty 200A OK Main breaker 200 A changed INC376170 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G A Talkpool 5/14/2020 9:24 5/14/2020 14:02 4:38:00 4:00:00 Not Compliant Power Generator failure (High temperature) Dirty radiator OK high temp/ radiator miss water/team add 1 gallon water, restart INC376170 HDO411 CHABANNE Ouest Ericsson 2G C Talkpool 5/14/2020 9:24 5/14/2020 14:02 4:38:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO383 Cascaded Back in the air with the main site INC376170 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 5/14/2020 9:24 5/14/2020 14:02 4:38:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO383 Cascaded Back in the air with the main site INC376170 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 5/14/2020 9:24 5/14/2020 14:02 4:38:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDO383 Cascaded Back in the air with the main site INC376096 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G+LTE A O&M fuel 5/14/2020 2:36 5/14/2020 13:46 11:10:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Tank empty Fuel Delivery Delay Refueling done INC376096 HDO368 MORNE_GAUDER Ouest Ericsson 3G C O&M fuel 5/14/2020 2:36 5/14/2020 13:46 11:10:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Attached to HDO388 Cascaded Back in the air with the main site INC376096 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A O&M fuel 5/14/2020 2:36 5/14/2020 13:46 11:10:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Attached to HDO388 Cascaded Back in the air with the main site INC376332 HDO409 CHAVANNES Ouest Ericsson 2G D Talkpool 5/14/2020 12:52 5/14/2020 15:07 2:15:19 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK emergency stop button press/reset emergency stop button INC376034 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 5/13/2020 20:00 5/14/2020 16:00 20:00:19 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Tank empty Fuel Delivery Delay Refueling done INC373532 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Digicel 5/8/2020 18:01 5/14/2020 16:53 142:52:19 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Access_Guardian Refueling done INC376311 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/14/2020 11:56 5/14/2020 17:15 5:19:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Underspeed OK under speed/ hose fuel faulty/hose fuel repaired, restart INC376448 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G B Talkpool 5/14/2020 14:52 5/14/2020 16:15 1:23:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm clear by itself INC375972 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 20:18 5/14/2020 7:37 11:19:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery failure Need to be justified Genset has been restarted with external battery INC376059 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 1:22 5/14/2020 7:03 5:41:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Auto mode button was OFF Need to be justified Auto mode button turned ON and genset restarted INC376140 HAIDO650 VILLAGERENAISSANCE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/14/2020 6:57 5/14/2020 11:45 4:48:55 4:00:00 Not Compliant Power Generator Failure (Under Frequency) Undervoltage Need to be justified Genset has been restarted INC376097 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/14/2020 1:06 5/14/2020 7:20 6:14:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery failure Need to be justified Genset has been restarted with external battery INC376213 HDO068 DAMIEN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 7:59 5/14/2020 8:45 0:46:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped OK Breaker has been reset INC376213 HDO631 CAZEAU_SEMINAIRE_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 7:59 5/14/2020 8:45 0:46:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO068. Cascaded Back on air with the main site INC376213 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 7:59 5/14/2020 8:45 0:46:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO068. Cascaded Back on air with the main site INC376052 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 21:47 5/14/2020 9:20 11:33:00 4:00:00 Not Compliant Power Generator failure (High temperature) Radiator dirty Need to be justified Radiator cleaned and water added INC376054 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 21:48 5/14/2020 8:20 10:32:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) The terminal was loose Need to be justified Terminal has been tightened INC376205 HDO163 BOIS CARADEUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 2:22 5/14/2020 9:40 7:18:00 4:00:00 Not Compliant Power Generator failure (High temperature) Radiator hose was loose Need to be justified The radiator hose has been fixed and 1 gallon of coolant added INC376244 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/14/2020 8:13 5/14/2020 9:55 1:42:58 4:00:00 Compliant Power Generator failure (Low oil Pressure) Faulty front seal and rear seal OK 1 gallon of oil added INC376127 HAIDO604 MAHOTIERE 75 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/14/2020 6:09 5/14/2020 10:58 4:49:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) Fuel mixed to water Need to be justified The fuel has been decanted from the water and genset restarted INC376163 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/14/2020 8:52 5/14/2020 10:47 1:55:46 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed OK Filter has been cleaned and genset restarted INC376127 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/14/2020 9:10 5/14/2020 10:58 1:48:46 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO604. Cascaded Back on air with the main site INC375647 HAIDO052 MUNCHEEZ Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/14/2020 0:29 5/14/2020 10:04 9:35:00 4:00:00 Not Compliant Power Generator failure (Oil sensor failure) Faulty oil sensor Spare Oil sensor has been replaced and genset restarted INC375974 HDO285 DELMAS_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 0:32 5/14/2020 11:58 11:26:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC375974 HDO053 PRIMATURE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:32 5/14/2020 11:58 11:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO285 Cascaded Back on air with the main site INC375974 HDO140 DELMAS_60 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 0:32 5/14/2020 11:58 11:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO285 Cascaded Back on air with the main site INC375974 HDO484 HOTEL MONTANA Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:32 5/14/2020 11:58 11:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO285 Cascaded Back on air with the main site INC375974 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 1:49 5/14/2020 11:58 10:09:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO285 Cascaded Back on air with the main site INC376211 HAIDO290 RTE_DE_DELMAS_ONA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/14/2020 4:28 5/14/2020 11:58 7:30:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Overloaded Need to be justified Breaker has been reset INC375944 HDO079 HAUT MONTAGNE NOIRE_MAHOTIERE Port-au-Prince Huawei 2G+3G C Talkpool 5/13/2020 17:23 5/14/2020 12:42 19:19:56 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker tripped Need to be justified Breaker has been reset and genset restarted INC376068 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/13/2020 22:52 5/14/2020 12:48 13:56:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Power failure Need to be justified Fuel added and power team restart the genset INC376106 HDO019 MARCADIEUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 3:10 5/14/2020 13:31 10:21:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Overloaded Need to be justified Breaker has been reset INC375994 HDO101 RESERVOIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 1:12 5/14/2020 16:15 15:03:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Faulty DC alternator Spare DC alternator has been replaced INC375994 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 1:12 5/14/2020 16:15 15:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO101. Cascaded Back on air with the main site INC376375 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/14/2020 15:38 5/14/2020 16:03 0:25:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery failure OK Genset has been restarted with external battery INC376328 HDO069 DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE C Digicel 5/14/2020 13:13 5/14/2020 16:07 2:54:02 4:00:00 Compliant Power Generator failure (Breaker Tripped) HPU breaker is tripped OK Breaker has been reset INC376344 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/14/2020 14:10 5/14/2020 16:24 2:13:58 4:00:00 Compliant Power Generator failure (High temperature) Coolant missing OK 1.5 gallon of coolant added INC376495 HAIDO130 DUPONT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/14/2020 17:35 5/14/2020 18:46 1:10:59 4:00:00 Compliant Power Generator failure (High temperature) Coolant missing OK 1 gallon of coolant added INC376116 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 1:48 5/14/2020 7:15 5:26:59 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to rear and front seal Need to be justified 1 gal. of oil added and genset restarted. INC376116 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 1:48 5/14/2020 7:15 5:26:59 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN104 Cascaded Back in service with the main site INC376116 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 1:48 5/14/2020 7:15 5:26:59 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN104 Cascaded Back in service with the main site INC376210 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/14/2020 3:48 5/14/2020 7:40 3:51:50 4:00:00 Compliant Power Generator failure (Indeterminate) Fail to start OK Genset has been restarted. INC376206 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/14/2020 2:36 5/14/2020 7:44 5:07:59 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site back on air with sunrise INC376098 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/14/2020 1:12 5/14/2020 7:46 6:33:58 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site back on air with sunrise INC376109 HDN158 MORNE_ROND Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 23:56 5/14/2020 7:52 7:55:57 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details are expected from concerned team INC376109 HDN159 GROS_BASSIN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 23:56 5/14/2020 7:52 7:55:57 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN158 Cascaded Back in service with the main site INC376109 HDN177 MANGA DULIC Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 23:56 5/14/2020 7:52 7:55:57 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN158 Cascaded Back in service with the main site INC376109 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 23:56 5/14/2020 7:52 7:55:57 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN158 Cascaded Back in service with the main site INC376109 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 23:56 5/14/2020 7:52 7:55:57 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN158 Cascaded Back in service with the main site INC376109 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 23:56 5/14/2020 7:52 7:55:57 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN158 Cascaded Back in service with the main site INC375894 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/13/2020 17:28 5/14/2020 7:47 14:18:59 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site back on air with sunrise INC375761 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/13/2020 19:40 5/14/2020 7:50 12:09:58 4:00:00 Not Compliant Power Generator failure (Indeterminate) Genset stopped Need to be justified Genset has been restarted manually. INC375687 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/13/2020 11:16 5/14/2020 9:05 21:48:59 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details are expected from concerned team INC376038 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/13/2020 20:28 5/14/2020 8:50 12:21:59 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site back on air with sunrise INC375981 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/13/2020 20:34 5/14/2020 8:46 12:12:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site back on air with sunrise INC375986 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/13/2020 21:56 5/14/2020 9:55 11:58:58 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site back on air with sunrise INC375986 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/13/2020 21:56 5/14/2020 9:55 11:58:58 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDC360 Cascaded Back in service with the main site INC376121 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G A Talkpool 5/14/2020 3:20 5/14/2020 9:15 5:54:59 4:00:00 Not Compliant Transmission Transmission (NPU Failure) NPU Failure Need to be justified NPU has been reset. INC375724 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/13/2020 11:16 5/14/2020 9:20 22:03:59 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details are expected from concerned team INC375939 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/13/2020 17:28 5/14/2020 10:50 17:21:59 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site back on air with sunrise INC376029 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/13/2020 19:32 5/14/2020 11:15 15:42:56 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site back on air with sunrise INC376204 HDO316 THOMAZEAU Ouest Ericsson 2G+3G B Talkpool 5/14/2020 2:08 5/14/2020 13:56 11:47:35 4:00:00 Not Compliant Power Generator Failure (Underspeed) Underspeed due to fuel mixed into water in the new HPU Need to be justified Water removed and genset has been restarted. INC376204 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 5/14/2020 13:56 11:47:35 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO316 Cascaded Back in service with the main site INC376204 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 5/14/2020 13:56 11:47:35 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO316 Cascaded Back in service with the main site INC376204 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 5/14/2020 13:56 11:47:35 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO316 Cascaded Back in service with the main site INC376204 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 5/14/2020 2:08 5/14/2020 13:56 11:47:35 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO316 Cascaded Back in service with the main site INC376183 HDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 5/14/2020 10:17 5/14/2020 13:02 2:44:59 4:00:00 Compliant Power Generator failure (Low Voltage) Low Voltage OK Reset board HPU 4 and genset restarted on auto mode. INC376412 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 5/14/2020 12:56 5/14/2020 15:12 2:15:58 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure OK 1 gal. of oil added and genset restarted. INC376100 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 5/14/2020 1:44 5/14/2020 15:45 14:00:59 4:00:00 Not Compliant RBS RBS Fault (RBS door faulty) RBS door closed Need to be justified Door opened and LTU has been reset INC376371 HAIDN008 BELLE_PLAINE Nord ZTE 2G+3G C Talkpool 5/14/2020 15:25 5/14/2020 16:12 0:47:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolution details are expected from concerned team INC376371 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 5/14/2020 15:30 5/14/2020 16:12 0:42:31 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN008 Cascaded Back in service with the main site INC376371 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 5/14/2020 15:30 5/14/2020 16:12 0:42:31 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN008 Cascaded Back in service with the main site INC376371 HDN268 PECHE_BONHEUR_CAPHAITIEN Nord Ericsson 2G D Talkpool 5/14/2020 15:30 5/14/2020 16:12 0:42:31 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN008 Cascaded Back in service with the main site INC376371 HDN272 BAS_LIMBE_II Nord Ericsson 2G C Talkpool 5/14/2020 15:30 5/14/2020 16:12 0:42:31 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN008 Cascaded Back in service with the main site INC376371 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 5/14/2020 15:30 5/14/2020 16:12 0:42:31 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN008 Cascaded Back in service with the main site INC376371 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 5/14/2020 15:30 5/14/2020 16:12 0:42:31 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN008 Cascaded Back in service with the main site INC376371 HDN202 LACOUPE_LIMBE Nord Ericsson 2G D Talkpool 5/14/2020 15:30 5/14/2020 16:12 0:42:31 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN008 Cascaded Back in service with the main site INC376371 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 5/14/2020 15:30 5/14/2020 16:12 0:42:31 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN008 Cascaded Back in service with the main site INC376371 HDN227 MORNE_JOSUE Nord Ericsson 2G C Talkpool 5/14/2020 15:30 5/14/2020 16:12 0:42:31 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN008 Cascaded Back in service with the main site INC376371 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 5/14/2020 15:30 5/14/2020 16:12 0:42:31 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN008 Cascaded Back in service with the main site INC376371 HDN299 KALIMET Nord Ericsson 2G D Talkpool 5/14/2020 15:30 5/14/2020 16:12 0:42:31 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN008 Cascaded Back in service with the main site INC376371 HDN280 BAS_QUARTIER Nord Ericsson 2G D Talkpool 5/14/2020 15:30 5/14/2020 16:12 0:42:31 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN008 Cascaded Back in service with the main site INC376371 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 5/14/2020 15:30 5/14/2020 16:12 0:42:31 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN008 Cascaded Back in service with the main site INC376371 HDN208 LIMBE Nord Ericsson 2G A Talkpool 5/14/2020 15:30 5/14/2020 16:12 0:42:31 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN008 Cascaded Back in service with the main site INC376371 HDN211 MILOT Nord Ericsson 2G B Talkpool 5/14/2020 15:30 5/14/2020 16:12 0:42:31 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN008 Cascaded Back in service with the main site INC376371 HDN203 CHABAUD Nord Ericsson 2G D Talkpool 5/14/2020 15:30 5/14/2020 16:12 0:42:31 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN008 Cascaded Back in service with the main site INC376371 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/14/2020 15:30 5/14/2020 16:12 0:42:31 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN008 Cascaded Back in service with the main site INC376371 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 5/14/2020 15:30 5/14/2020 16:12 0:42:31 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN008 Cascaded Back in service with the main site INC376371 HDN245 BAS_LIMBE Nord Ericsson 2G B Talkpool 5/14/2020 15:30 5/14/2020 16:12 0:42:31 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN008 Cascaded Back in service with the main site INC376371 HDN304 ROBILLARD Nord Ericsson 2G D Talkpool 5/14/2020 15:30 5/14/2020 16:12 0:42:31 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN008 Cascaded Back in service with the main site INC376371 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 5/14/2020 15:30 5/14/2020 16:12 0:42:31 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN008 Cascaded Back in service with the main site INC376371 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/14/2020 15:30 5/14/2020 16:12 0:42:31 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN008 Cascaded Back in service with the main site INC376408 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/14/2020 12:52 5/14/2020 18:00 5:08:22 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details are expected from concerned team INC376378 HDC253 ENNERY Artibonite Ericsson 2G C Talkpool 5/14/2020 15:26 5/14/2020 18:53 3:26:47 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolution details are expected from concerned team INC376378 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/14/2020 15:26 5/14/2020 18:53 3:26:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC253 Cascaded Back in service with the main site INC376378 COW032 ENNERY Artibonite Ericsson 2G D Talkpool 5/14/2020 15:26 5/14/2020 18:53 3:26:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC253 Cascaded Back in service with the main site Sector- Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC375981 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/13/2020 21:10 5/14/2020 11:56 14:46:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details are expected from concerned team INC376162 HDN106 MORNE_VENT Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 8:52 5/14/2020 11:52 3:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolution details are expected from concerned team INC376143 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/14/2020 6:40 5/14/2020 14:40 8:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolution details are expected from concerned team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 14 18:29:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 15 May 2020 00:29:48 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 2 8 10 9 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 2 1 0 17 ZTE 4 3 1 0 4 Huawei 8 8 8 0 8 Network 29 13 10 0 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 2 0 0 3 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 219:31:18 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 113:57:18 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 79:17:18 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 73:11:18 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 46:07:18 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water. More update will be provided 5/14/2020 INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 46:07:18 Dependent Affected by the power issue at the main site Attached to HDC106 INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 30:03:18 Power Power Failure (Solar System failure) Solar system failed due to heavy rains in the region. INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 25:19:18 Power Generator Failure (Faulty AVR) AVR faulty, neeed to be replaced, Follow up is ongoing by them INC376003 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE B Digicel 5/13/2020 20:37 23:50:18 Power Generator failure (Indeterminate) HPU breaker is tripped. Concerned team has been informed ETA 9:00PM. INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 19:56:18 Power Generator failure (Indeterminate) Faulty head cylinder need to be replaced. Next update will be shared once available INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 5/14/2020 5:32 14:55:18 Power Generator failure (Fuel sensor faulty) Site is out of fuel , but the fuel sensor faulty must be fixed before refueling, Fedback is expected from Talkpool Team INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/14/2020 7:58 12:29:18 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 12:23:18 Power Generator Failure (Alternator Failure) Alternator faulty, Need to be replaced, follow up is ongoing. ETR not yet provided INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 12:23:18 Dependent Affected by the power issue at the main site Attached to HDS360 INC376191 HDN243 BOIS_NEUF Nord Ericsson 2G C Talkpool 5/14/2020 10:52 9:35:18 Power Generator failure (Indeterminate) Fuel added but a team is informed to reach the site for the recovery. INC376195 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 5/14/2020 11:10 9:17:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/14/2020 at 05:58 pm. ETR to be provided. INC376403 HDS020 MONCHILE_2 Sud-Est Ericsson 2G+3G A O&M fuel 5/14/2020 11:12 9:15:18 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/14/2020 at 3:50 PM, ETR to be provided INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 5/14/2020 14:40 5:47:18 Power Generator failure (Indeterminate) NEW HPU installed, No Key for getting access on the HPU. Follow up is ongoing. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 3:40:18 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC376536 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/14/2020 17:18 3:09:18 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC376497 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 17:52 2:35:18 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:30 PM. INC376519 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/14/2020 18:12 2:15:18 Power Generator failure (Indeterminate) Team is informed, ETA 9:00 PM INC376602 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 5/14/2020 18:28 1:59:18 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC376605 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/14/2020 18:42 1:45:18 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376531 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 19:06 1:21:18 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC376527 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 5/14/2020 19:18 1:09:18 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC376527 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 5/14/2020 19:18 1:09:18 Dependent Affected by the power issue at the main site Affected by HDN251 INC376532 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C Talkpool 5/14/2020 19:37 0:50:18 Power Generator failure (Indeterminate) Team is informed, ETA 9:00 PM INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 0:50:18 Power Generator failure (Indeterminate) Team is informed, ETA 8:45 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Woidland.Sylne at digicelgroup.com Thu May 14 18:49:59 2020 From: Woidland.Sylne at digicelgroup.com (Woidland Sylne) Date: Fri, 15 May 2020 00:49:59 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Hello NOC, Can you send power team on HDS020 please, 100 gallons added on it. Regards, Sylne From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Thursday, May 14, 2020 8:30 PM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 8:00 PM Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 2 8 10 9 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 2 1 0 17 ZTE 4 3 1 0 4 Huawei 8 8 8 0 8 Network 29 13 10 0 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 2 0 0 3 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 219:31:18 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 113:57:18 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 79:17:18 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 73:11:18 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 46:07:18 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water. More update will be provided 5/14/2020 INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 46:07:18 Dependent Affected by the power issue at the main site Attached to HDC106 INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 30:03:18 Power Power Failure (Solar System failure) Solar system failed due to heavy rains in the region. INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 25:19:18 Power Generator Failure (Faulty AVR) AVR faulty, neeed to be replaced, Follow up is ongoing by them INC376003 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE B Digicel 5/13/2020 20:37 23:50:18 Power Generator failure (Indeterminate) HPU breaker is tripped. Concerned team has been informed ETA 9:00PM. INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 19:56:18 Power Generator failure (Indeterminate) Faulty head cylinder need to be replaced. Next update will be shared once available INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 5/14/2020 5:32 14:55:18 Power Generator failure (Fuel sensor faulty) Site is out of fuel , but the fuel sensor faulty must be fixed before refueling, Fedback is expected from Talkpool Team INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/14/2020 7:58 12:29:18 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 12:23:18 Power Generator Failure (Alternator Failure) Alternator faulty, Need to be replaced, follow up is ongoing. ETR not yet provided INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 12:23:18 Dependent Affected by the power issue at the main site Attached to HDS360 INC376191 HDN243 BOIS_NEUF Nord Ericsson 2G C Talkpool 5/14/2020 10:52 9:35:18 Power Generator failure (Indeterminate) Fuel added but a team is informed to reach the site for the recovery. INC376195 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 5/14/2020 11:10 9:17:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/14/2020 at 05:58 pm. ETR to be provided. INC376403 HDS020 MONCHILE_2 Sud-Est Ericsson 2G+3G A O&M fuel 5/14/2020 11:12 9:15:18 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/14/2020 at 3:50 PM, ETR to be provided INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 5/14/2020 14:40 5:47:18 Power Generator failure (Indeterminate) NEW HPU installed, No Key for getting access on the HPU. Follow up is ongoing. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 3:40:18 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC376536 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/14/2020 17:18 3:09:18 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC376497 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 17:52 2:35:18 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:30 PM. INC376519 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/14/2020 18:12 2:15:18 Power Generator failure (Indeterminate) Team is informed, ETA 9:00 PM INC376602 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 5/14/2020 18:28 1:59:18 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC376605 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/14/2020 18:42 1:45:18 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376531 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 19:06 1:21:18 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC376527 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 5/14/2020 19:18 1:09:18 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC376527 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 5/14/2020 19:18 1:09:18 Dependent Affected by the power issue at the main site Affected by HDN251 INC376532 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C Talkpool 5/14/2020 19:37 0:50:18 Power Generator failure (Indeterminate) Team is informed, ETA 9:00 PM INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 0:50:18 Power Generator failure (Indeterminate) Team is informed, ETA 8:45 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 14 19:24:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 15 May 2020 01:24:29 +0000 Subject: [Rantt] NOC hourly report at 9:00 PM Message-ID: Hello All, Received the NOC hourly report done at 9:00 PM Sites off air by Class Class A B C D Total Total 3 8 11 8 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 4 1 0 18 ZTE 4 3 0 0 4 Huawei 8 8 8 0 8 Network 29 15 9 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 1 0 1 2 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 220:26:27 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 114:52:27 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 80:12:27 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 74:06:27 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 47:02:27 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water. More update will be provided 5/14/2020 INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 47:02:27 Dependent Affected by the power issue at the main site Attached to HDC106 INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 30:58:27 Power Power Failure (Solar System failure) Solar system failed due to heavy rains in the region. INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 26:14:27 Power Generator Failure (Faulty AVR) AVR faulty, need to be replaced, Follow up is ongoing by them INC376003 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE B Digicel 5/13/2020 20:37 24:45:27 Power Generator failure (Indeterminate) HPU breaker is tripped. Concerned team has been informed ETA 9:00PM expired, next update will be shared once available. INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 20:51:27 Power Generator failure (Indeterminate) Faulty head cylinder need to be replaced. Next update will be shared once available INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 5/14/2020 5:32 15:50:27 Power Generator failure (Fuel sensor faulty) Site is out of fuel , but the fuel sensor faulty need to be fixed before refueling, Feedback is expected from Talkpool Team INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/14/2020 7:58 13:24:27 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 13:18:27 Power Generator Failure (Alternator Failure) Alternator faulty, Need to be replaced, follow up is ongoing. ETR not yet provided INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 13:18:27 Dependent Affected by the power issue at the main site Attached to HDS360 INC376191 HDN243 BOIS_NEUF Nord Ericsson 2G C Talkpool 5/14/2020 10:52 10:30:27 Power Generator failure (Indeterminate) Fuel added but a team is informed to reach the site for the recovery. INC376195 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 5/14/2020 11:10 10:12:27 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/14/2020 at 05:58 pm. ETA 9:25PM. INC376403 HDS020 MONCHILE_2 Sud-Est Ericsson 2G+3G A Talkpool 5/14/2020 11:12 10:10:27 Power Generator failure (Indeterminate) Site remains down after refueling , Power Team will reach the site to start the genset. ETA:10h15PM INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 5/14/2020 14:40 6:42:27 Power Generator failure (Indeterminate) NEW HPU installed, No Key for getting access on the HPU. Follow up is ongoing. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 4:35:27 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC376536 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/14/2020 17:18 4:04:27 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC376497 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 17:52 3:30:27 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:30 PM. INC376519 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/14/2020 18:12 3:10:27 Power Generator failure (Indeterminate) Team working on site INC376602 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 5/14/2020 18:28 2:54:27 Power Generator failure (Indeterminate) Due to heavy rain team can't reach the site. ETA 5/15/2020 7:12 AM INC376605 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/14/2020 18:42 2:40:27 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376533 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/14/2020 19:35 1:47:27 Power Generator failure (Indeterminate) Team has been dispatched and ETA 10:24 PM INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 1:45:27 Power Generator failure (Indeterminate) Team working on site INC376538 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/14/2020 20:00 1:22:27 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376622 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 5/14/2020 20:00 1:22:27 Transmission Transmission (Indeterminate) Tx team is informed. ETA not yet available INC376632 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/14/2020 20:00 1:22:27 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376617 HAIDN041 GALMAN Nord ZTE 2G+3G C Talkpool 5/14/2020 20:30 0:52:27 Power Generator failure (Indeterminate) Team has been dispatched and ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 14 19:47:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 15 May 2020 01:47:36 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 759:43:55 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 510:54:55 RBS RBS Fault (Indeterminate) access blocked due non payment, follow up is ongoing, more update will be share once available INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 233:01:55 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 193:18:55 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 166:25:55 RBS RBS Fault (RUS failure) Fiber cable already collected. Replacement is scheduled for May 15, 2020 INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 119:30:55 RBS RBS Fault (Fiber cable issue) RUS already collected. Replacement is scheduled for May 15, 2020 INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 104:53:55 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 96:37:55 RBS RBS Fault (Indeterminate) Inverter faulty, ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 34:15:55 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spart need to be replaced, ETR not yet available INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 33:57:55 Power Generator failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 33:47:55 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375950 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 5/13/2020 17:40 28:05:55 RBS RBS Fault (Indeterminate) Road blocked, team can't reach the site tonignt. ETA 5/15/2020 7:15 AM INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 23:37:55 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spart need to be replaced, ETR not yet available INC375729 HDC241 PAPAYE Centre Ericsson 2G D Talkpool 5/13/2020 23:24 22:21:55 RBS RBS Fault (DUG Failure) Faulty DGU needed to be replaced. Spare not yet available. INC376107 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/13/2020 23:48 21:57:55 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC376318 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/14/2020 1:42 20:03:55 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon INC376312 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/14/2020 4:16 17:29:55 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon INC376131 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 6:36 15:09:55 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376364 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/14/2020 15:20 6:25:55 RBS RBS Fault (RUS failure) Faulty RUS needed to be replaced. Spare not yet available. INC376391 HDN288 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 16:30 5:15:55 Power Generator failure (Indeterminate) Team is on the site INC376465 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/14/2020 16:45 5:00:55 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376481 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/14/2020 17:16 4:29:55 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon INC376483 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/14/2020 17:22 4:23:55 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA 10:20 PM INC376484 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 5/14/2020 17:28 4:17:55 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon INC376492 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/14/2020 17:49 3:56:55 RBS RBS Fault (Indeterminate) Road blocked, team can't reach the site tonight. ETA 5/15/2020 7:15 AM INC376611 HDC237 FORT RESOLU Centre Ericsson 2G D Talkpool 5/14/2020 18:17 3:28:55 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon INC376635 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/14/2020 21:22 0:23:55 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 14 20:19:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 15 May 2020 02:19:46 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 4 8 11 10 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 4 1 0 20 ZTE 5 4 1 0 5 Huawei 8 8 8 0 8 Network 32 16 10 0 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 0 0 1 2 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 221:21:40 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 115:47:40 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 81:07:40 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 75:01:40 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 47:57:40 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water. More update will be provided 5/15/2020 INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 47:57:40 Dependent Affected by the power issue at the main site Attached to HDC106 INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 31:53:40 Power Power Failure (Solar System failure) Solar system failed due to heavy rains in the region. INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 27:09:40 Power Generator Failure (Faulty AVR) AVR faulty, neeed to be replaced, Follow up is ongoing by them INC376003 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE B Digicel 5/13/2020 20:37 25:40:40 Power Generator failure (Indeterminate) HPU breaker is tripped. Concerned team has been informed. Team is unreachable, next update will be shared once available. INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 21:46:40 Power Generator failure (Indeterminate) Faulty head cylinder need to be replaced. Next update will be shared once available INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 5/14/2020 5:32 16:45:40 Power Generator failure (Fuel sensor faulty) Site is out of fuel , but the fuel sensor faulty nedd to be fixed before refueling, Fedback is expected from Talkpool Team INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/14/2020 7:58 14:19:40 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 14:13:40 Power Generator Failure (Alternator Failure) Alternator faulty, Need to be replaced, follow up is ongoing. ETR not yet provided INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 14:13:40 Dependent Affected by the power issue at the main site Attached to HDS360 INC376191 HDN243 BOIS_NEUF Nord Ericsson 2G C Talkpool 5/14/2020 10:52 11:25:40 Power Generator failure (Indeterminate) Fuel added but a team is informed to reach the site for the recovery. ETA not yet available INC376195 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/14/2020 11:10 11:07:40 Power Generator failure (Indeterminate) Site remains down after rescued, power team is aware, ETA 10:30PM. INC376403 HDS020 MONCHILE_2 Sud-Est Ericsson 2G+3G A Talkpool 5/14/2020 11:12 11:05:40 Power Generator failure (Indeterminate) Site remains down after refueling , Power Team will reach the site to start the genset. ETA 10:15PM INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 5/14/2020 14:40 7:37:40 Power Generator failure (Indeterminate) NEW HPU installed, No Key for getting access on the HPU. Follow up is ongoing. INC376465 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/14/2020 16:45 5:32:40 Power Generator failure (Indeterminate) No boat available. Team will reach the site 5/15/2020 INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 5:30:40 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC376536 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/14/2020 17:18 4:59:40 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC376497 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 17:52 4:25:40 Power Generator failure (Indeterminate) Team is working on the site INC376605 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/14/2020 18:42 3:35:40 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376533 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/14/2020 19:35 2:42:40 Power Generator failure (Indeterminate) Team has been dispatched and ETA 10:24 PM INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 2:40:40 Power Generator Failure (Faulty AVR) AVR and dynamo are faulty, neeed to be replaced, Next update will share once available INC376538 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/14/2020 20:00 2:17:40 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376622 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 5/14/2020 20:00 2:17:40 Transmission Transmission (Indeterminate) DUG frame faulty. Follow up is ongoing INC376632 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/14/2020 20:00 2:17:40 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376617 HAIDN041 GALMAN Nord ZTE 2G+3G C Talkpool 5/14/2020 20:30 1:47:40 Power Generator failure (Indeterminate) Team has been dispatched and ETA not yet available INC376631 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/14/2020 20:56 1:21:40 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376548 HDO446 DAN GRIYEN Ouest Ericsson 2G C Talkpool 5/14/2020 21:28 0:49:40 Power Generator failure (Indeterminate) Team is informed , ETA not yet available INC376636 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/14/2020 21:32 0:45:40 Power Generator failure (Indeterminate) Site is located in a store, team will reach site 5/15/2020 at 7:00AM. INC376638 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 5/14/2020 21:40 0:37:40 Power Generator failure (Indeterminate) Due to red zone team can't reach the site. ETA 5/15/2020 7:30 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 14 22:24:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 15 May 2020 04:24:47 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 5 11 12 14 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 9 1 0 27 ZTE 9 7 3 0 9 Huawei 6 6 6 0 6 Network 38 22 10 0 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 0 0 1 12 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 223:26:26 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 117:52:26 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 83:12:26 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 77:06:26 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 50:02:26 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water. More update will be provided 5/15/2020 INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 50:02:26 Dependent Affected by the power issue at the main site Attached to HDC106 INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 33:58:26 Power Power Failure (Solar System failure) Solar system failed due to heavy rains in the region. INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 29:14:26 Power Generator Failure (Faulty AVR) AVR faulty, need to be replaced, Follow up is ongoing by them INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 23:51:26 Power Generator failure (Indeterminate) Faulty head cylinder need to be replaced. Next update will be shared once available INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 5/14/2020 5:32 18:50:26 Power Generator failure (Fuel sensor faulty) Site is out of fuel , but the fuel sensor faulty need to be fixed before refueling, Feedback is expected from Talkpool Team INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/14/2020 7:58 16:24:26 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 16:18:26 Power Generator Failure (Alternator Failure) Alternator faulty, Need to be replaced, follow up is ongoing. ETR not yet provided INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 16:18:26 Dependent Affected by the power issue at the main site Attached to HDS360 INC376191 HDN243 BOIS_NEUF Nord Ericsson 2G C Talkpool 5/14/2020 10:52 13:30:26 Power Generator failure (Indeterminate) Fuel added but a team is informed to reach the site for the recovery. ETA not yet available INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 5/14/2020 14:40 9:42:26 Power Generator failure (Indeterminate) NEW HPU installed, No Key for getting access on the HPU. Follow up is ongoing. INC376465 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/14/2020 16:45 7:37:26 Power Generator failure (Indeterminate) No boat available. Team will reach the site 5/15/2020 INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 7:35:26 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC376536 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/14/2020 17:18 7:04:26 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC376497 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D O&M Fuel 5/14/2020 17:52 6:30:26 Power Generator failure (Fuel issue) Fuel team is informed 5/14/2020 11:14 PM. ETA to be provided by them INC376605 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/14/2020 18:42 5:40:26 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376533 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/14/2020 19:35 4:47:26 Power Generator failure (Indeterminate) Team is working on the site INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 4:45:26 Power Generator Failure (Faulty AVR) AVR and dynamo are faulty, ,need to be replaced, Follow up is ongoing by them INC376538 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/14/2020 20:00 4:22:26 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376622 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 5/14/2020 20:00 4:22:26 Transmission Transmission (Indeterminate) DUG frame faulty. Follow up is ongoing INC376632 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/14/2020 20:00 4:22:26 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376617 HAIDN041 GALMAN Nord ZTE 2G+3G C Talkpool 5/14/2020 20:30 3:52:26 Power Generator failure (Indeterminate) Team has been dispatched and ETA not yet available INC376631 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/14/2020 20:56 3:26:26 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376636 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/14/2020 21:32 2:50:26 Power Generator failure (Indeterminate) Site is located in a store, team will reach site 5/15/2020 at 7:00AM. INC376638 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 5/14/2020 21:40 2:42:26 Power Generator failure (Indeterminate) Due to red zone team can't reach the site. ETA 5/15/2020 7:30 AM INC376558 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 5/14/2020 22:48 1:34:26 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night . ETA 7:00AM INC376654 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 5/14/2020 22:52 1:30:26 Power Generator failure (Indeterminate) Site located very far. Team will reach the site 5/15/2020 7:30 AM INC376562 HAIDN201 LIMONADE Nord ZTE 2G+3G+LTE A Talkpool 5/14/2020 23:15 1:07:26 Power Generator failure (Indeterminate) Team has been dispatched and ETA not yet available INC376562 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/14/2020 23:15 1:07:26 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 5/14/2020 23:15 1:07:26 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HDN211 MILOT Nord Ericsson 2G+3G B Talkpool 5/14/2020 23:15 1:07:26 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/14/2020 23:15 1:07:26 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 5/14/2020 23:15 1:07:26 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HAIDN283 QUARTIER_MORIN_II Nord ZTE 2G+3G C Talkpool 5/14/2020 23:15 1:07:26 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 5/14/2020 23:15 1:07:26 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HDN230 NAN_CHAMPS Nord Ericsson 3G B Talkpool 5/14/2020 23:15 1:07:26 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G A Talkpool 5/14/2020 23:15 1:07:26 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HDN231 DEPHASIEN Nord-Est Ericsson 3G B Talkpool 5/14/2020 23:15 1:07:26 Dependent Affected by the power issue at the main site Attached to HDN201 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 14 22:46:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 15 May 2020 04:46:54 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 762:43:09 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 513:54:09 RBS RBS Fault (Indeterminate) access blocked due non payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 236:01:09 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 196:18:09 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 169:25:09 RBS RBS Fault (RUS failure) Fiber cable already collected. Replacement is scheduled for May 15, 2020 INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 122:30:09 RBS RBS Fault (Fiber cable issue) RUS already collected. Replacement is scheduled for May 15, 2020 INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 107:53:09 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 99:37:09 RBS RBS Fault (Indeterminate) Inverter faulty, ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 37:15:09 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spart need to be replaced, ETR not yet available INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 36:57:09 Power Generator failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install. More update May 15, 2020 INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 36:47:09 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375950 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 5/13/2020 17:40 31:05:09 RBS RBS Fault (Indeterminate) Road blocked, team can't reach the site tonight. ETA 5/15/2020 7:15 AM INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 26:37:09 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spart need to be replaced, ETR not yet available INC375729 HDC241 PAPAYE Centre Ericsson 2G D Talkpool 5/13/2020 23:24 25:21:09 RBS RBS Fault (DUG Failure) Faulty DGU needed to be replaced. Spare not yet available. INC376107 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/13/2020 23:48 24:57:09 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC376318 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/14/2020 1:42 23:03:09 RBS RBS Fault (Indeterminate) Talkpool can't provide update INC376312 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/14/2020 4:16 20:29:09 RBS RBS Fault (Indeterminate) DUG replacement needed. Spare not yet available INC376131 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 6:36 18:09:09 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376364 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/14/2020 15:20 9:25:09 RBS RBS Fault (RUS failure) Faulty RUS needed to be replaced. Spare not yet available. INC376391 HDN288 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/14/2020 16:30 8:15:09 RBS RBS Fault (Indeterminate) After power team intervention, TX team is requested. ETA not yet available INC376481 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/14/2020 17:16 7:29:09 RBS RBS Fault (Indeterminate) Because of unsafe area, team will reach the site 5/15/2020 8:30 AM INC376492 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/14/2020 17:49 6:56:09 RBS RBS Fault (Indeterminate) Road blocked, team can't reach the site tonight. ETA 5/15/2020 7:15 AM INC376545 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/14/2020 20:52 3:53:09 RBS RBS Fault (Indeterminate) Sector R down. Tx team is informed. ETA not yet available INC376635 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/14/2020 21:22 3:23:09 RBS RBS Fault (Indeterminate) Because of unsafe area, team will reach the site 5/15/2020 8:30 AM INC376659 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 5/14/2020 23:44 1:01:09 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From JeanRosebert.Dorcely at digicelgroup.com Thu May 14 23:25:55 2020 From: JeanRosebert.Dorcely at digicelgroup.com (Jean Rosebert Dorcely) Date: Fri, 15 May 2020 05:25:55 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 5 10 12 14 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 7 2 0 26 ZTE 9 7 3 0 9 Huawei 6 6 6 0 6 Network 37 20 11 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 0 0 1 12 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 224:27:37 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 118:53:37 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 84:13:37 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 78:07:37 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 51:03:37 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water. More update will be provided 5/15/2020 INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 51:03:37 Dependent Affected by the power issue at the main site Attached to HDC106 INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 34:59:37 Power Power Failure (Solar System failure) Solar system failed due to heavy rains in the region. INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 30:15:37 Power Generator Failure (Faulty AVR) AVR faulty, need to be replaced, Follow up is ongoing by them INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 24:52:37 Power Generator failure (Indeterminate) Faulty head cylinder need to be replaced. Next update will be shared once available INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 5/14/2020 5:32 19:51:37 Power Generator failure (Fuel sensor faulty) Site is out of fuel , but the fuel sensor faulty need to be fixed before refueling, Feedback is expected from Talkpool Team INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/14/2020 7:58 17:25:37 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 17:19:37 Power Generator Failure (Alternator Failure) Alternator faulty, Need to be replaced, follow up is ongoing. ETR not yet provided INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 17:19:37 Dependent Affected by the power issue at the main site Attached to HDS360 INC376191 HDN243 BOIS_NEUF Nord Ericsson 2G C Talkpool 5/14/2020 10:52 14:31:37 Power Generator failure (Indeterminate) Fuel added but a team is informed to reach the site for the recovery. ETA not yet available INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 5/14/2020 14:40 10:43:37 Power Generator failure (Indeterminate) NEW HPU installed, No Key for getting access on the HPU. Follow up is ongoing. INC376465 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/14/2020 16:45 8:38:37 Power Generator failure (Indeterminate) No boat available. Team will reach the site 5/15/2020 INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 8:36:37 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC376536 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/14/2020 17:18 8:05:37 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC376497 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D O&M Fuel 5/14/2020 17:52 7:31:37 Power Generator failure (Fuel issue) Fuel team is informed 5/14/2020 11:14 PM. ETA to be provided by them INC376605 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/14/2020 18:42 6:41:37 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376533 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/14/2020 19:35 5:48:37 Power Generator failure (Indeterminate) Team is working on the site INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 5:46:37 Power Generator Failure (Faulty AVR) AVR and dynamo are faulty , need to be replaced, Follow up is ongoing by concerned Team INC376538 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/14/2020 20:00 5:23:37 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376622 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 5/14/2020 20:00 5:23:37 Transmission Transmission (Indeterminate) DUG frame faulty. Follow up is ongoing INC376632 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/14/2020 20:00 5:23:37 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376617 HAIDN041 GALMAN Nord ZTE 2G+3G C Talkpool 5/14/2020 20:30 4:53:37 Power Generator failure (Indeterminate) Talkpool can't provide update INC376631 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/14/2020 20:56 4:27:37 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376636 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/14/2020 21:32 3:51:37 Power Generator failure (Indeterminate) Site is located in a store, team will reach site 5/15/2020 at 7:00AM. INC376638 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 5/14/2020 21:40 3:43:37 Power Generator failure (Indeterminate) Due to red zone team can't reach the site. ETA 5/15/2020 7:30 AM INC376558 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 5/14/2020 22:48 2:35:37 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night . ETA 7:00AM INC376562 HAIDN201 LIMONADE Nord ZTE 2G+3G+LTE A Talkpool 5/14/2020 23:15 2:08:37 Power Generator failure (Indeterminate) Talkpool can't provide update INC376562 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/14/2020 23:15 2:08:37 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 5/14/2020 23:15 2:08:37 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HDN211 MILOT Nord Ericsson 2G+3G B Talkpool 5/14/2020 23:15 2:08:37 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/14/2020 23:15 2:08:37 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 5/14/2020 23:15 2:08:37 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HAIDN283 QUARTIER_MORIN_II Nord ZTE 2G+3G C Talkpool 5/14/2020 23:15 2:08:37 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 5/14/2020 23:15 2:08:37 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HDN230 NAN_CHAMPS Nord Ericsson 3G+LTE B Talkpool 5/14/2020 23:15 2:08:37 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G A Talkpool 5/14/2020 23:15 2:08:37 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HDN231 DEPHASIEN Nord-Est Ericsson 3G B Talkpool 5/14/2020 23:15 2:08:37 Dependent Affected by the power issue at the main site Attached to HDN201 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 15 01:27:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 15 May 2020 07:27:34 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 7 13 13 18 51 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 11 4 0 33 ZTE 10 8 3 0 10 Huawei 8 8 8 1 8 Network 47 27 15 1 51 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 37 0 0 1 13 51 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 226:28:40 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 120:54:40 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 86:14:40 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 80:08:40 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 53:04:40 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water. More update will be provided 5/15/2020 INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 53:04:40 Dependent Affected by the power issue at the main site Attached to HDC106 INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 37:00:40 Power Power Failure (Solar System failure) Solar system failed due to heavy rains in the region. INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 32:16:40 Power Generator Failure (Faulty AVR) AVR faulty, need to be replaced, Follow up is ongoing by them INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 26:53:40 Power Generator failure (Indeterminate) Faulty head cylinder need to be replaced. Next update will be shared once available INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 5/14/2020 5:32 21:52:40 Power Generator failure (Fuel sensor faulty) Site is out of fuel , but the fuel sensor faulty need to be fixed before refueling, Fedback is expected from Talkpool Team INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/14/2020 7:58 19:26:40 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 19:20:40 Power Generator Failure (Alternator Failure) Alternator faulty, Need to be replaced, follow up is ongoing. ETR not yet provided INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 19:20:40 Dependent Affected by the power issue at the main site Attached to HDS360 INC376191 HDN243 BOIS_NEUF Nord Ericsson 2G C Talkpool 5/14/2020 10:52 16:32:40 Power Generator failure (Indeterminate) Fuel added but a team is informed to reach the site for the recovery. ETA not yet available INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 5/14/2020 14:40 12:44:40 Power Generator failure (Indeterminate) NEW HPU installed, No Key for getting access on the HPU. Follow up is ongoing. INC376465 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/14/2020 16:45 10:39:40 Power Generator failure (Indeterminate) No boat available. Team will reach the site 5/15/2020 INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 10:37:40 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC376536 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/14/2020 17:18 10:06:40 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC376497 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D O&M Fuel 5/14/2020 17:52 9:32:40 Power Generator failure (Fuel issue) Fuel team is informed 5/14/2020 11:14 PM. ETA to be provided by them INC376605 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/14/2020 18:42 8:42:40 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376533 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/14/2020 19:35 7:49:40 Power Generator failure (Indeterminate) Team is working on the site INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 7:47:40 Power Generator Failure (Faulty AVR) AVR and dynamo are faulty , need to be replaced, Follow up is ongoing by concerned Team INC376538 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/14/2020 20:00 7:24:40 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376622 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 5/14/2020 20:00 7:24:40 Transmission Transmission (Indeterminate) DUG frame faulty. Follow up is ongoing INC376632 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/14/2020 20:00 7:24:40 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376617 HAIDN041 GALMAN Nord ZTE 2G+3G C Talkpool 5/14/2020 20:30 6:54:40 Power Generator failure (Indeterminate) Talkpool can't provide update INC376631 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/14/2020 20:56 6:28:40 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376636 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/14/2020 21:32 5:52:40 Power Generator failure (Indeterminate) Site is located in a store, team will reach site 5/15/2020 at 7:00AM. INC376638 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 5/14/2020 21:40 5:44:40 Power Generator failure (Indeterminate) Due to red zone team can't reach the site. ETA 5/15/2020 7:30 AM INC376558 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 5/14/2020 22:48 4:36:40 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night . ETA 7:00AM INC376654 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 5/14/2020 22:52 4:32:40 Power Generator failure (Indeterminate) Site located very far. Team will reach the site 5/15/2020 7:30 AM INC376562 HAIDN201 LIMONADE Nord ZTE 2G+3G+LTE A Talkpool 5/14/2020 23:15 4:09:40 Power Generator failure (Indeterminate) Team is in the site waiting for access INC376562 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/14/2020 23:15 4:09:40 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 5/14/2020 23:15 4:09:40 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HDN211 MILOT Nord Ericsson 2G+3G B Talkpool 5/14/2020 23:15 4:09:40 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/14/2020 23:15 4:09:40 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 5/14/2020 23:15 4:09:40 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HAIDN283 QUARTIER_MORIN_II Nord ZTE 2G+3G C Talkpool 5/14/2020 23:15 4:09:40 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 5/14/2020 23:15 4:09:40 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HDN230 NAN_CHAMPS Nord Ericsson 3G+LTE B Talkpool 5/14/2020 23:15 4:09:40 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G A Talkpool 5/14/2020 23:15 4:09:40 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HDN231 DEPHASIEN Nord-Est Ericsson 3G B Talkpool 5/14/2020 23:15 4:09:40 Dependent Affected by the power issue at the main site Attached to HDN201 INC376659 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 5/14/2020 23:44 3:40:40 Power Generator failure (Indeterminate) Team is informed , ETA 4:15AM INC376663 HDO422 MORNE MICHEL Ouest Ericsson 2G B Talkpool 5/15/2020 1:04 2:20:40 Power Generator failure (Indeterminate) Team is informed , ETA 5:00AM INC376665 HDC360 LIMONADE Nord Ericsson 2G+3G+LTE D Talkpool 5/15/2020 1:20 2:04:40 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376665 HDC359 SAPATETE Centre Ericsson 2G+3G D Talkpool 5/15/2020 1:20 2:04:40 Dependent Affected by the power issue at the main site Attached to HDC360 INC376568 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/15/2020 1:45 1:39:40 Power Generator failure (Indeterminate) Team is informed , ETA not yet available INC376667 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 5/15/2020 1:57 1:27:40 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC376569 HDC218 LIMONADE Nord Ericsson 2G+3G+LTE A Talkpool 5/15/2020 1:57 1:27:40 Power Generator failure (Indeterminate) Team is informed. ETA 6:15 AM INC376573 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 2:00 1:24:40 Power Generator failure (Indeterminate) Team has been informed ETA 4:00AM. INC376676 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/15/2020 2:41 0:43:40 Power Generator failure (Indeterminate) Team is aware, ETA 5:00AM. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 15 01:45:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 15 May 2020 07:45:58 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC375729 HDC241 PAPAYE Centre Ericsson 2G D Talkpool 5/13/2020 23:24 28:21:22 RBS RBS Fault (DUG Failure) Faulty DGU needed to be replaced. Spare not yet available. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 39:47:22 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC376364 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/14/2020 15:20 12:25:22 RBS RBS Fault (RUS failure) Faulty RUS needed to be replaced. Spare not yet available. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 172:25:22 RBS RBS Fault (RUS failure) Fiber cable already collected. Replacement is scheduled for May 15, 2020 INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 39:57:22 Power Generator failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install. More update May 15, 2020 INC375950 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 5/13/2020 17:40 34:05:22 RBS RBS Fault (Indeterminate) Road blocked, team can't reach the site tonignt. ETA 5/15/2020 7:15 AM INC376492 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/14/2020 17:49 9:56:22 RBS RBS Fault (Indeterminate) Road blocked, team can't reach the site tonignt. ETA 5/15/2020 7:15 AM INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 125:30:22 RBS RBS Fault (Fiber cable issue) RUS already collected. Replacement is scheduled for May 15, 2020 INC376131 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 6:36 21:09:22 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376312 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/14/2020 4:16 23:29:22 RBS RBS Fault (Indeterminate) DUG replacement needed. Spare not yet available INC376318 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/14/2020 1:42 26:03:22 RBS RBS Fault (Indeterminate) Talkpool can't provide update INC376481 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/14/2020 17:16 10:29:22 RBS RBS Fault (Indeterminate) Because of unsafe area, team will reach the site 5/15/2020 8:30 AM INC376635 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/14/2020 21:22 6:23:22 RBS RBS Fault (Indeterminate) Because of unsafe area, team will reach the site 5/15/2020 8:30 AM INC376391 HDN288 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/14/2020 16:30 11:15:22 RBS RBS Fault (Indeterminate) Because of unsafe area, team will reach the site 5/15/2020 8:30 AM INC376545 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/14/2020 20:52 6:53:22 RBS RBS Fault (Indeterminate) RUS01B8 need to be replaced. Spare not yet available INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 765:43:22 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 516:54:22 RBS RBS Fault (Indeterminate) access blocked due non payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 239:01:22 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 199:18:22 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 110:53:22 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 102:37:22 RBS RBS Fault (Indeterminate) Inverter faulty, ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 40:15:22 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spart need to be replaced, ETR not yet available INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 29:37:22 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spart need to be replaced, ETR not yet available INC376107 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/13/2020 23:48 27:57:22 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 15 02:39:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 15 May 2020 08:39:18 +0000 Subject: [Rantt] hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 9 13 12 19 53 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 11 4 0 34 ZTE 10 8 3 0 10 Huawei 9 9 9 0 9 Network 48 28 16 0 53 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 38 0 0 2 13 53 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 227:42:08 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 122:08:08 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 87:28:08 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 81:22:08 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 54:18:08 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water. More update will be provided 5/15/2020 INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 54:18:08 Dependent Affected by the power issue at the main site Attached to HDC106 INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 38:14:08 Power Power Failure (Solar System failure) Solar system failed due to heavy rains in the region. INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 33:30:08 Power Generator Failure (Faulty AVR) AVR faulty, need to be replaced, Follow up is ongoing by them INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 28:07:08 Power Generator failure (Indeterminate) Faulty head cylinder need to be replaced. Next update will be shared once available INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 5/14/2020 5:32 23:06:08 Power Generator failure (Fuel sensor faulty) Site is out of fuel , but the fuel sensor faulty need to be fixed before refueling, Feedback is expected from Talkpool Team INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/14/2020 7:58 20:40:08 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 20:34:08 Power Generator Failure (Alternator Failure) Alternator faulty, Need to be replaced, follow up is ongoing. ETR not yet provided INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 20:34:08 Dependent Affected by the power issue at the main site Attached to HDS360 INC376191 HDN243 BOIS_NEUF Nord Ericsson 2G C Talkpool 5/14/2020 10:52 17:46:08 Power Generator failure (Indeterminate) Fuel added but a team is informed to reach the site for the recovery. ETA not yet available INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 5/14/2020 14:40 13:58:08 Power Generator failure (Indeterminate) NEW HPU installed, No Key for getting access on the HPU. Follow up is ongoing. INC376465 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/14/2020 16:45 11:53:08 Power Generator failure (Indeterminate) No boat available. Team will reach the site 5/15/2020 INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 11:51:08 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC376536 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/14/2020 17:18 11:20:08 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC376497 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D O&M Fuel 5/14/2020 17:52 10:46:08 Power Generator failure (Fuel issue) Fuel team is informed 5/14/2020 11:14 PM. ETA to be provided by them INC376605 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/14/2020 18:42 9:56:08 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376533 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/14/2020 19:35 9:03:08 Power Generator failure (Indeterminate) Team is working on the site INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 9:01:08 Power Generator Failure (Faulty AVR) AVR and dynamo are faulty, need to be replaced, Follow up is ongoing by concerned Team INC376538 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/14/2020 20:00 8:38:08 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376622 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 5/14/2020 20:00 8:38:08 Transmission Transmission (Indeterminate) DUG frame faulty. Follow up is ongoing INC376632 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/14/2020 20:00 8:38:08 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376617 HAIDN041 GALMAN Nord ZTE 2G+3G C Talkpool 5/14/2020 20:30 8:08:08 Power Generator failure (Indeterminate) Talkpool can't provide update INC376631 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/14/2020 20:56 7:42:08 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376636 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/14/2020 21:32 7:06:08 Power Generator failure (Indeterminate) Site is located in a store, team will reach site 5/15/2020 at 7:00AM. INC376638 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 5/14/2020 21:40 6:58:08 Power Generator failure (Indeterminate) Due to red zone team can't reach the site. ETA 5/15/2020 7:30 AM INC376558 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 5/14/2020 22:48 5:50:08 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night . ETA 7:00AM INC376654 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 5/14/2020 22:52 5:46:08 Power Generator failure (Indeterminate) Site located very far. Team will reach the site 5/15/2020 7:30 AM INC376562 HAIDN201 LIMONADE Nord ZTE 2G+3G+LTE A Talkpool 5/14/2020 23:15 5:23:08 Power Generator failure (Indeterminate) Team is in the site waiting for access INC376562 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/14/2020 23:15 5:23:08 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 5/14/2020 23:15 5:23:08 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HDN211 MILOT Nord Ericsson 2G+3G B Talkpool 5/14/2020 23:15 5:23:08 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/14/2020 23:15 5:23:08 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 5/14/2020 23:15 5:23:08 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HAIDN283 QUARTIER_MORIN_II Nord ZTE 2G+3G C Talkpool 5/14/2020 23:15 5:23:08 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 5/14/2020 23:15 5:23:08 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HDN230 NAN_CHAMPS Nord Ericsson 3G+LTE B Talkpool 5/14/2020 23:15 5:23:08 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G A Talkpool 5/14/2020 23:15 5:23:08 Dependent Affected by the power issue at the main site Attached to HDN201 INC376562 HDN231 DEPHASIEN Nord-Est Ericsson 3G B Talkpool 5/14/2020 23:15 5:23:08 Dependent Affected by the power issue at the main site Attached to HDN201 INC376663 HDO422 MORNE MICHEL Ouest Ericsson 2G B Talkpool 5/15/2020 1:04 3:34:08 Power Generator failure (Indeterminate) Team is informed , ETA 5:00AM INC376665 HDC360 LIMONADE Nord Ericsson 2G+3G+LTE D Talkpool 5/15/2020 1:20 3:18:08 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376665 HDC359 SAPATETE Centre Ericsson 2G+3G D Talkpool 5/15/2020 1:20 3:18:08 Dependent Affected by the power issue at the main site Attached to HDC360 INC376568 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/15/2020 1:45 2:53:08 Power Generator failure (Indeterminate) Team is informed , ETA 5:30AM INC376667 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 5/15/2020 1:57 2:41:08 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC376569 HDC218 LIMONADE Nord Ericsson 2G+3G A Talkpool 5/15/2020 1:57 2:41:08 Power Generator failure (Indeterminate) Team is informed. ETA 6:15 AM INC376575 HDC204 BELLADERE Centre Ericsson LTE A Talkpool 5/15/2020 1:58 0.092233796 Transmission Transmission (Indeterminate) Tx team is informed. ETA not yet available INC376573 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 2:00 2:38:08 Power Generator failure (Indeterminate) Team is waiting for access. INC376676 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/15/2020 2:41 1:57:08 Power Generator failure (Indeterminate) Team is aware, ETA 5:00AM. INC376583 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/15/2020 3:32 1:06:08 Power Generator failure (Indeterminate) Team is informed. ETA 6:15 AM INC376584 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/15/2020 3:37 1:01:08 Power Generator failure (Indeterminate) Team is aware, ETA 5:30AM. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 15 04:26:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 15 May 2020 10:26:46 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 768:24:21 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 519:35:21 RBS RBS Fault (Indeterminate) access blocked due non payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 241:42:21 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 201:59:21 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 175:06:21 RBS RBS Fault (RUS failure) Fiber cable already collected. Replacement is scheduled for May 15, 2020 INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 128:11:21 RBS RBS Fault (Fiber cable issue) RUS already collected. Replacement is scheduled for May 15, 2020 INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 113:34:21 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 105:18:21 RBS RBS Fault (Indeterminate) Inverter faulty, ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 42:56:21 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spart need to be replaced, ETR not yet available INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 42:38:21 Power Generator failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install. More update May 15, 2020 INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 42:28:21 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375950 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 5/13/2020 17:40 36:46:21 RBS RBS Fault (Indeterminate) Road blocked, team can't reach the site tonignt. ETA 5/15/2020 7:15 AM INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 32:18:21 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spart need to be replaced, ETR not yet available INC375729 HDC241 PAPAYE Centre Ericsson 2G D Talkpool 5/13/2020 23:24 31:02:21 RBS RBS Fault (DUG Failure) Faulty DGU needed to be replaced. Spare not yet available. INC376107 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/13/2020 23:48 30:38:21 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC376318 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/14/2020 1:42 28:44:21 RBS RBS Fault (Indeterminate) Talkpool can't provide update INC376312 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/14/2020 4:16 26:10:21 RBS RBS Fault (Indeterminate) DUG replacement needed. Spare not yet available INC376131 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 6:36 23:50:21 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376364 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/14/2020 15:20 15:06:21 RBS RBS Fault (RUS failure) Faulty RUS needed to be replaced. Spare not yet available. INC376391 HDN288 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/14/2020 16:30 13:56:21 RBS RBS Fault (Indeterminate) Because of unsafe area, team will reach the site 5/15/2020 8:30 AM INC376481 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/14/2020 17:16 13:10:21 RBS RBS Fault (Indeterminate) Because of unsafe area, team will reach the site 5/15/2020 8:30 AM INC376492 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/14/2020 17:49 12:37:21 RBS RBS Fault (Indeterminate) Road blocked, team can't reach the site tonignt. ETA 5/15/2020 7:15 AM INC376545 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/14/2020 20:52 9:34:21 RBS RBS Fault (Indeterminate) RUS01B8 need to be replaced. Spare not yet available INC376635 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/14/2020 21:22 9:04:21 RBS RBS Fault (Indeterminate) Because of unsafe area, team will reach the site 5/15/2020 8:30 AM INC376598 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/15/2020 5:56 0:30:21 Power Generator failure (Indeterminate) Team is informed. ETA not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 15 05:19:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 15 May 2020 11:19:32 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 15th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 15th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 230:10:17 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 124:36:17 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 89:56:17 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 83:50:17 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 56:46:17 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water. More update will be provided 5/15/2020 INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 56:46:17 Dependent Affected by the power issue at the main site Attached to HDC106 INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 40:42:17 Power Power Failure (Solar System failure) Solar system failed due to heavy rains in the region. INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 35:58:17 Power Generator Failure (Faulty AVR) AVR faulty, need to be replaced, Follow up is ongoing by them INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 30:35:17 Power Generator failure (Indeterminate) Faulty head cylinder need to be replaced. Next update will be shared once available INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 5/14/2020 5:32 25:34:17 Power Generator failure (Fuel sensor faulty) Site is out of fuel , but the fuel sensor faulty need to be fixed before refueling, Feedback is expected from Talkpool Team INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/14/2020 7:58 23:08:17 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 23:02:17 Power Generator Failure (Alternator Failure) Alternator faulty, Need to be replaced, follow up is ongoing. ETR not yet provided INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 23:02:17 Dependent Affected by the power issue at the main site Attached to HDS360 INC376191 HDN243 BOIS_NEUF Nord Ericsson 2G C Talkpool 5/14/2020 10:52 20:14:17 Power Generator failure (Indeterminate) Fuel added but a team is informed to reach the site for the recovery. ETA not yet available INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 5/14/2020 14:40 16:26:17 Power Generator failure (Indeterminate) NEW HPU installed, No Key for getting access on the HPU. Follow up is ongoing. INC376465 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/14/2020 16:45 14:21:17 Power Generator failure (Indeterminate) No boat available. Team will reach the site 5/15/2020 INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 14:19:17 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC376536 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/14/2020 17:18 13:48:17 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC376497 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D O&M Fuel 5/14/2020 17:52 13:14:17 Power Generator failure (Fuel issue) Fuel team is informed 5/14/2020 11:14 PM. ETA to be provided by them INC376605 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/14/2020 18:42 12:24:17 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376533 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/14/2020 19:35 11:31:17 Power Generator failure (Indeterminate) Talkpool can't provide update INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 11:29:17 Power Generator Failure (Faulty AVR) AVR and dynamo are faulty, need to be replaced, Follow up is ongoing by concerned Team INC376538 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/14/2020 20:00 11:06:17 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376622 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 5/14/2020 20:00 11:06:17 Transmission Transmission (Indeterminate) DUG frame faulty. Follow up is ongoing INC376632 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/14/2020 20:00 11:06:17 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376617 HAIDN041 GALMAN Nord ZTE 2G+3G C Talkpool 5/14/2020 20:30 10:36:17 Power Generator failure (Indeterminate) Team is informed. ETA 7:14 AM INC376631 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/14/2020 20:56 10:10:17 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376636 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/14/2020 21:32 9:34:17 Power Generator failure (Indeterminate) Site is located in a store, team will reach site 5/15/2020 at 7:00AM. INC376638 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 5/14/2020 21:40 9:26:17 Power Generator failure (Indeterminate) Due to red zone team can't reach the site. ETA 5/15/2020 7:30 AM INC376558 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 5/14/2020 22:48 8:18:17 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night . ETA 7:00AM INC376654 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 5/14/2020 22:52 8:14:17 Power Generator failure (Indeterminate) Site located very far. Team will reach the site 5/15/2020 7:30 AM INC376663 HDO422 MORNE MICHEL Ouest Ericsson 2G B Talkpool 5/15/2020 1:04 6:02:17 Power Generator failure (Indeterminate) Team working on site INC376665 HDC360 LIMONADE Nord Ericsson 2G+3G+LTE D Talkpool 5/15/2020 1:20 5:46:17 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376665 HDC359 SAPATETE Centre Ericsson 2G+3G D Talkpool 5/15/2020 1:20 5:46:17 Dependent Affected by the power issue at the main site Attached to HDC360 INC376568 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/15/2020 1:45 5:21:17 Power Generator failure (Indeterminate) ETA expired , new ETA 7:00AM INC376581 HDS032 MEYER Sud-Est Ericsson LTE D Talkpool 5/15/2020 1:49 5:17:17 Transmission Transmission (Indeterminate) ETA expired , new ETA not yet available INC376578 HDO390 DRUE DU PORT Ouest Ericsson LTE A Talkpool 5/15/2020 1:53 5:13:17 Transmission Transmission (Indeterminate) ETA expired , new ETA not yet available INC376569 HDC218 LIMONADE Nord Ericsson 2G+3G A Talkpool 5/15/2020 1:57 5:09:17 Power Generator failure (Indeterminate) Team is waiting for access INC376667 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 5/15/2020 1:57 5:09:17 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC376575 HDC204 BELLADERE Centre Ericsson LTE A Talkpool 5/15/2020 1:58 5:08:17 Transmission Transmission (Indeterminate) Tx team is informed. ETA 9:00 AM INC376674 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson LTE D Talkpool 5/15/2020 1:59 5:07:17 Transmission Transmission (Indeterminate) Team on site waiting for access INC376583 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/15/2020 3:32 3:34:17 Power Generator failure (Indeterminate) Team is informed. ETA 7:14 AM INC376684 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/15/2020 4:08 2:58:17 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376591 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 5/15/2020 5:12 1:54:17 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC376690 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 5/15/2020 5:16 1:50:17 Power Generator failure (Indeterminate) Team is informed. ETA 8:25 AM INC376595 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/15/2020 5:20 1:46:17 Power Generator failure (Indeterminate) Team is informed. ETA 7:14 AM INC376598 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/15/2020 5:56 1:10:17 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376680 HAIDN007 RUE_19_20C Nord ZTE 2G+3G+LTE A Talkpool 5/15/2020 6:04 1:02:17 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC376695 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 6:35 0:31:17 Power Generator failure (Indeterminate) Team is aware, ETA will be shared once available. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 769:04:17 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 520:15:17 RBS RBS Fault (Indeterminate) access blocked due non payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 242:22:17 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 202:39:17 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 175:46:17 RBS RBS Fault (RUS failure) Fiber cable already collected. Replacement is scheduled for May 15, 2020 INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 128:51:17 RBS RBS Fault (Fiber cable issue) RUS already collected. Replacement is scheduled for May 15, 2020 INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 114:14:17 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 105:58:17 RBS RBS Fault (Indeterminate) Inverter faulty, ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 43:36:17 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spart need to be replaced, ETR not yet available INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 43:18:17 Power Generator failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install. More update May 15, 2020 INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 43:08:17 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375950 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 5/13/2020 17:40 37:26:17 RBS RBS Fault (Indeterminate) Road blocked, team can't reach the site tonignt. ETA 5/15/2020 7:15 AM INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 32:58:17 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spart need to be replaced, ETR not yet available INC375729 HDC241 PAPAYE Centre Ericsson 2G D Talkpool 5/13/2020 23:24 31:42:17 RBS RBS Fault (DUG Failure) Faulty DGU needed to be replaced. Spare not yet available. INC376107 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/13/2020 23:48 31:18:17 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC376318 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/14/2020 1:42 29:24:17 RBS RBS Fault (Indeterminate) Talkpool can't provide update INC376312 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/14/2020 4:16 26:50:17 RBS RBS Fault (Indeterminate) DUG replacement needed. Spare not yet available INC376131 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 6:36 24:30:17 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376364 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/14/2020 15:20 15:46:17 RBS RBS Fault (RUS failure) Faulty RUS needed to be replaced. Spare not yet available. INC376391 HDN288 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/14/2020 16:30 14:36:17 RBS RBS Fault (Indeterminate) Because of unsafe area, team will reach the site 5/15/2020 8:30 AM INC376481 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/14/2020 17:16 13:50:17 RBS RBS Fault (Indeterminate) Because of unsafe area, team will reach the site 5/15/2020 8:30 AM INC376492 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/14/2020 17:49 13:17:17 RBS RBS Fault (Indeterminate) Road blocked, team can't reach the site last night. ETA 5/15/2020 7:15 AM INC376545 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/14/2020 20:52 10:14:17 RBS RBS Fault (Indeterminate) RUS01B8 need to be replaced. Spare not yet available INC376635 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/14/2020 21:22 9:44:17 RBS RBS Fault (Indeterminate) Because of unsafe area, team will reach the site 5/15/2020 8:30 AM INC376598 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/15/2020 5:56 1:10:17 Power Generator failure (Indeterminate) Team is informed. ETA not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC376520 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 5/14/2020 18:20 5/14/2020 21:10 2:50:00 4:00:00 Compliant RBS RBS Fault (RBS Software failure) Software issue OK CV reloaded INC376490 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 5/14/2020 17:52 5/14/2020 23:14 5:22:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Site up but information about the CM is expected from team. INC376464 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/14/2020 15:18 5/14/2020 23:36 8:18:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Site up but information about the CM is expected from team. INC376464 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 15:18 5/14/2020 23:36 8:18:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Site up with the main site INC376464 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 15:18 5/14/2020 23:36 8:18:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Site up with the main site INC376464 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 15:18 5/14/2020 23:36 8:18:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Site up with the main site INC376527 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 5/14/2020 19:18 5/15/2020 0:44 5:26:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp due to Radiator dirty Need to be justified Radiator cleaned then Genset restarted INC376527 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 5/14/2020 19:18 5/15/2020 0:44 5:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN251 Cascaded Site up with the main site INC376531 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 19:06 5/15/2020 0:44 5:38:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp due to Radiator dirty Need to be justified 1 Gallon of water added and genset restarted INC376602 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 5/14/2020 18:28 5/15/2020 0:44 6:16:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Site up but information about the CM is expected from team. INC376562 HAIDN201 LIMONADE Nord ZTE 2G+3G+LTE A Talkpool 5/14/2020 23:15 5/15/2020 5:01 5:46:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Site up but information about the CM is expected from team. INC376562 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/14/2020 23:15 5/15/2020 5:01 5:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN201 Cascaded Site up with the main site INC376562 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 5/14/2020 23:15 5/15/2020 5:01 5:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN201 Cascaded Site up with the main site INC376562 HDN211 MILOT Nord Ericsson 2G+3G B Talkpool 5/14/2020 23:15 5/15/2020 5:01 5:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN201 Cascaded Site up with the main site INC376562 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/14/2020 23:15 5/15/2020 5:01 5:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN201 Cascaded Site up with the main site INC376562 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 5/14/2020 23:15 5/15/2020 5:01 5:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN201 Cascaded Site up with the main site INC376562 HAIDN283 QUARTIER_MORIN_II Nord ZTE 2G+3G C Talkpool 5/14/2020 23:15 5/15/2020 5:01 5:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN201 Cascaded Site up with the main site INC376562 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 5/14/2020 23:15 5/15/2020 5:01 5:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN201 Cascaded Site up with the main site INC376562 HDN230 NAN_CHAMPS Nord Ericsson 3G+LTE B Talkpool 5/14/2020 23:15 5/15/2020 5:01 5:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN201 Cascaded Site up with the main site INC376562 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G A Talkpool 5/14/2020 23:15 5/15/2020 5:01 5:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN201 Cascaded Site up with the main site INC376562 HDN231 DEPHASIEN Nord-Est Ericsson 3G B Talkpool 5/14/2020 23:15 5/15/2020 5:01 5:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN201 Cascaded Site up with the main site INC376394 HAIDO456 JUVENAT_5 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 18:03 5/14/2020 19:54 1:51:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. OK Tight cable terminal and genset has been restarted. INC376394 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 18:03 5/14/2020 19:54 1:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO456 Cascaded Back on air with the main site INC376003 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE B Digicel 5/13/2020 20:37 5/14/2020 22:18 25:41:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC376195 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/14/2020 11:10 5/14/2020 23:24 12:14:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate. Need to be justified Power team bleed and restart genset. INC376651 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 22:54 5/14/2020 23:27 0:33:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Faulty starter battery OK Team restart genset with another battery INC376640 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 22:05 5/14/2020 23:54 1:49:00 4:00:00 Compliant Power Generator failure (High temperature) High temp due radiator dirty. OK Radiator has been refresh and genset restarted. INC376573 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 2:00 5/15/2020 4:19 2:19:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Faulty starter battery OK Team restart genset with another battery INC376676 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/15/2020 2:41 5/15/2020 4:51 2:10:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Faulty starter battery OK Team restart genset with another battery INC376584 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/15/2020 3:37 5/15/2020 4:52 1:15:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. OK Site up without any intervention from power team. INC376532 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C Talkpool 5/14/2020 19:37 5/14/2020 21:00 1:23:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) breaker RBS tripped due short circuit ok Team check all and reset breaker INC376519 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/14/2020 18:12 5/14/2020 22:12 4:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate ok RCA and resolution details still pending from the contractor INC376503 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G+LTE A Talkpool 5/14/2020 20:04 5/14/2020 20:20 0:16:00 4:00:00 Compliant Power Generator failure (Indeterminate) mergency floating bypass, power unstable ok check all, reset alarm and restart genset INC376503 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/14/2020 20:04 5/14/2020 20:20 0:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO388 Cascaded Back in the air with the main site INC376503 HDO368 MORNE_GAUDER Ouest Ericsson 3G C Talkpool 5/14/2020 20:04 5/14/2020 20:20 0:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO389 Cascaded Back in the air with the main site INC376403 HDS020 MONCHILE_2 Sud-Est Ericsson 2G+3G A Talkpool 5/14/2020 11:12 5/14/2020 23:20 12:08:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) genset was out of fuel Fuel Delivery Delay Feul addedd and BFU replaced on site INC376548 HDO446 DAN GRIYEN Ouest Ericsson 2G C Talkpool 5/14/2020 21:28 5/14/2020 22:20 0:52:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate ok Alarm cleared by itslef INC376659 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 5/14/2020 23:44 5/15/2020 4:00 4:16:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) low oil pressure due to rear seal ok 1 gal water are added and restart with another battery Sector- Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC376611 HDC237 FORT RESOLU Centre Ericsson 2G D Talkpool 5/14/2020 18:17 5/14/2020 21:51 3:34:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Site up but information about the CM is expected from team. INC376465 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/14/2020 16:45 5/14/2020 22:14 5:29:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with sunrise INC376483 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/14/2020 17:22 5/14/2020 23:03 5:41:00 4:00:00 Not Compliant RBS RBS Fault (DXU failure) DXU breaker tripped Need to be justified DXU breaker has been reset Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Fri May 15 06:10:52 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Fri, 15 May 2020 12:10:52 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 15th, 2020 till 7:00 AM In-Reply-To: References: Message-ID: HDS321 ? ETA 5PM with new genset HDC106 ? ETA 10am with new genset HDO415 ? ETA 2pm on site with spare HDO671 ? ETR 12PM HDS360 ? ETA 1:30PM at site with spare HDC012 ? New HPU not handed over to Talkpool, Population throwing stones to team who came to check the site HDC150 ? TOS, no power issue found. Tx support requested HDN041 ? Restored HDO013 ? Restored HDS362 ? ETA 9:30AM HDN107 ? Restored HDO422 ? Restored HDS227 ? Restored HDC218 ? TOS HDC337 ? restored HDN298 ? Restored Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 15 May 2020 07:21 To: Haiti Noc; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com Cc: Geoffrey Collins; Eng Teck Ng; Luigi Roy; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC SITES REPORT updated for this May 15th, 2020 till 7:00 AM Hi All, Kindly receive the NOC SITES REPORT updated for this May 15th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 230:10:17 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 124:36:17 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 89:56:17 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 83:50:17 Power Generator Failure (Engine Knocking ) Engine Knocking faulty, Follow up is ongoing. ETR not yet provided. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 56:46:17 Power Generator faulty (head cylinder failure) Head cylinder damaged, oil mixed with water. More update will be provided 5/15/2020 INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 56:46:17 Dependent Affected by the power issue at the main site Attached to HDC106 INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 40:42:17 Power Power Failure (Solar System failure) Solar system failed due to heavy rains in the region. INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 35:58:17 Power Generator Failure (Faulty AVR) AVR faulty, need to be replaced, Follow up is ongoing by them INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 30:35:17 Power Generator failure (Indeterminate) Faulty head cylinder need to be replaced. Next update will be shared once available INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 5/14/2020 5:32 25:34:17 Power Generator failure (Fuel sensor faulty) Site is out of fuel , but the fuel sensor faulty need to be fixed before refueling, Feedback is expected from Talkpool Team INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/14/2020 7:58 23:08:17 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 23:02:17 Power Generator Failure (Alternator Failure) Alternator faulty, Need to be replaced, follow up is ongoing. ETR not yet provided INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 23:02:17 Dependent Affected by the power issue at the main site Attached to HDS360 INC376191 HDN243 BOIS_NEUF Nord Ericsson 2G C Talkpool 5/14/2020 10:52 20:14:17 Power Generator failure (Indeterminate) Fuel added but a team is informed to reach the site for the recovery. ETA not yet available INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 5/14/2020 14:40 16:26:17 Power Generator failure (Indeterminate) NEW HPU installed, No Key for getting access on the HPU. Follow up is ongoing. INC376465 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/14/2020 16:45 14:21:17 Power Generator failure (Indeterminate) No boat available. Team will reach the site 5/15/2020 INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 14:19:17 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC376536 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/14/2020 17:18 13:48:17 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC376497 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D O&M Fuel 5/14/2020 17:52 13:14:17 Power Generator failure (Fuel issue) Fuel team is informed 5/14/2020 11:14 PM. ETA to be provided by them INC376605 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/14/2020 18:42 12:24:17 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376533 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/14/2020 19:35 11:31:17 Power Generator failure (Indeterminate) Talkpool can't provide update INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 11:29:17 Power Generator Failure (Faulty AVR) AVR and dynamo are faulty, need to be replaced, Follow up is ongoing by concerned Team INC376538 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/14/2020 20:00 11:06:17 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376622 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 5/14/2020 20:00 11:06:17 Transmission Transmission (Indeterminate) DUG frame faulty. Follow up is ongoing INC376632 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/14/2020 20:00 11:06:17 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376617 HAIDN041 GALMAN Nord ZTE 2G+3G C Talkpool 5/14/2020 20:30 10:36:17 Power Generator failure (Indeterminate) Team is informed. ETA 7:14 AM INC376631 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/14/2020 20:56 10:10:17 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376636 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/14/2020 21:32 9:34:17 Power Generator failure (Indeterminate) Site is located in a store, team will reach site 5/15/2020 at 7:00AM. INC376638 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 5/14/2020 21:40 9:26:17 Power Generator failure (Indeterminate) Due to red zone team can't reach the site. ETA 5/15/2020 7:30 AM INC376558 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 5/14/2020 22:48 8:18:17 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night . ETA 7:00AM INC376654 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 5/14/2020 22:52 8:14:17 Power Generator failure (Indeterminate) Site located very far. Team will reach the site 5/15/2020 7:30 AM INC376663 HDO422 MORNE MICHEL Ouest Ericsson 2G B Talkpool 5/15/2020 1:04 6:02:17 Power Generator failure (Indeterminate) Team working on site INC376665 HDC360 LIMONADE Nord Ericsson 2G+3G+LTE D Talkpool 5/15/2020 1:20 5:46:17 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376665 HDC359 SAPATETE Centre Ericsson 2G+3G D Talkpool 5/15/2020 1:20 5:46:17 Dependent Affected by the power issue at the main site Attached to HDC360 INC376568 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/15/2020 1:45 5:21:17 Power Generator failure (Indeterminate) ETA expired , new ETA 7:00AM INC376581 HDS032 MEYER Sud-Est Ericsson LTE D Talkpool 5/15/2020 1:49 5:17:17 Transmission Transmission (Indeterminate) ETA expired , new ETA not yet available INC376578 HDO390 DRUE DU PORT Ouest Ericsson LTE A Talkpool 5/15/2020 1:53 5:13:17 Transmission Transmission (Indeterminate) ETA expired , new ETA not yet available INC376569 HDC218 LIMONADE Nord Ericsson 2G+3G A Talkpool 5/15/2020 1:57 5:09:17 Power Generator failure (Indeterminate) Team is waiting for access INC376667 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 5/15/2020 1:57 5:09:17 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC376575 HDC204 BELLADERE Centre Ericsson LTE A Talkpool 5/15/2020 1:58 5:08:17 Transmission Transmission (Indeterminate) Tx team is informed. ETA 9:00 AM INC376674 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson LTE D Talkpool 5/15/2020 1:59 5:07:17 Transmission Transmission (Indeterminate) Team on site waiting for access INC376583 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/15/2020 3:32 3:34:17 Power Generator failure (Indeterminate) Team is informed. ETA 7:14 AM INC376684 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/15/2020 4:08 2:58:17 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376591 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 5/15/2020 5:12 1:54:17 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC376690 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 5/15/2020 5:16 1:50:17 Power Generator failure (Indeterminate) Team is informed. ETA 8:25 AM INC376595 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/15/2020 5:20 1:46:17 Power Generator failure (Indeterminate) Team is informed. ETA 7:14 AM INC376598 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/15/2020 5:56 1:10:17 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376680 HAIDN007 RUE_19_20C Nord ZTE 2G+3G+LTE A Talkpool 5/15/2020 6:04 1:02:17 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC376695 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 6:35 0:31:17 Power Generator failure (Indeterminate) Team is aware, ETA will be shared once available. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 769:04:17 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 520:15:17 RBS RBS Fault (Indeterminate) access blocked due non payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 242:22:17 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 202:39:17 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 175:46:17 RBS RBS Fault (RUS failure) Fiber cable already collected. Replacement is scheduled for May 15, 2020 INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 128:51:17 RBS RBS Fault (Fiber cable issue) RUS already collected. Replacement is scheduled for May 15, 2020 INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 114:14:17 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 105:58:17 RBS RBS Fault (Indeterminate) Inverter faulty, ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 43:36:17 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spart need to be replaced, ETR not yet available INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 43:18:17 Power Generator failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install. More update May 15, 2020 INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 43:08:17 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375950 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 5/13/2020 17:40 37:26:17 RBS RBS Fault (Indeterminate) Road blocked, team can't reach the site tonignt. ETA 5/15/2020 7:15 AM INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 32:58:17 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spart need to be replaced, ETR not yet available INC375729 HDC241 PAPAYE Centre Ericsson 2G D Talkpool 5/13/2020 23:24 31:42:17 RBS RBS Fault (DUG Failure) Faulty DGU needed to be replaced. Spare not yet available. INC376107 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/13/2020 23:48 31:18:17 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC376318 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/14/2020 1:42 29:24:17 RBS RBS Fault (Indeterminate) Talkpool can't provide update INC376312 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/14/2020 4:16 26:50:17 RBS RBS Fault (Indeterminate) DUG replacement needed. Spare not yet available INC376131 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 6:36 24:30:17 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376364 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/14/2020 15:20 15:46:17 RBS RBS Fault (RUS failure) Faulty RUS needed to be replaced. Spare not yet available. INC376391 HDN288 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/14/2020 16:30 14:36:17 RBS RBS Fault (Indeterminate) Because of unsafe area, team will reach the site 5/15/2020 8:30 AM INC376481 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/14/2020 17:16 13:50:17 RBS RBS Fault (Indeterminate) Because of unsafe area, team will reach the site 5/15/2020 8:30 AM INC376492 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/14/2020 17:49 13:17:17 RBS RBS Fault (Indeterminate) Road blocked, team can't reach the site last night. ETA 5/15/2020 7:15 AM INC376545 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/14/2020 20:52 10:14:17 RBS RBS Fault (Indeterminate) RUS01B8 need to be replaced. Spare not yet available INC376635 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/14/2020 21:22 9:44:17 RBS RBS Fault (Indeterminate) Because of unsafe area, team will reach the site 5/15/2020 8:30 AM INC376598 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/15/2020 5:56 1:10:17 Power Generator failure (Indeterminate) Team is informed. ETA not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC376520 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 5/14/2020 18:20 5/14/2020 21:10 2:50:00 4:00:00 Compliant RBS RBS Fault (RBS Software failure) Software issue OK CV reloaded INC376490 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 5/14/2020 17:52 5/14/2020 23:14 5:22:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Site up but information about the CM is expected from team. INC376464 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/14/2020 15:18 5/14/2020 23:36 8:18:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Site up but information about the CM is expected from team. INC376464 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 15:18 5/14/2020 23:36 8:18:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Site up with the main site INC376464 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 15:18 5/14/2020 23:36 8:18:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Site up with the main site INC376464 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 15:18 5/14/2020 23:36 8:18:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Site up with the main site INC376527 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 5/14/2020 19:18 5/15/2020 0:44 5:26:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp due to Radiator dirty Need to be justified Radiator cleaned then Genset restarted INC376527 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 5/14/2020 19:18 5/15/2020 0:44 5:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN251 Cascaded Site up with the main site INC376531 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 5/14/2020 19:06 5/15/2020 0:44 5:38:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp due to Radiator dirty Need to be justified 1 Gallon of water added and genset restarted INC376602 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 5/14/2020 18:28 5/15/2020 0:44 6:16:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Site up but information about the CM is expected from team. INC376562 HAIDN201 LIMONADE Nord ZTE 2G+3G+LTE A Talkpool 5/14/2020 23:15 5/15/2020 5:01 5:46:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Site up but information about the CM is expected from team. INC376562 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/14/2020 23:15 5/15/2020 5:01 5:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN201 Cascaded Site up with the main site INC376562 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 5/14/2020 23:15 5/15/2020 5:01 5:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN201 Cascaded Site up with the main site INC376562 HDN211 MILOT Nord Ericsson 2G+3G B Talkpool 5/14/2020 23:15 5/15/2020 5:01 5:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN201 Cascaded Site up with the main site INC376562 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/14/2020 23:15 5/15/2020 5:01 5:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN201 Cascaded Site up with the main site INC376562 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 5/14/2020 23:15 5/15/2020 5:01 5:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN201 Cascaded Site up with the main site INC376562 HAIDN283 QUARTIER_MORIN_II Nord ZTE 2G+3G C Talkpool 5/14/2020 23:15 5/15/2020 5:01 5:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN201 Cascaded Site up with the main site INC376562 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 5/14/2020 23:15 5/15/2020 5:01 5:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN201 Cascaded Site up with the main site INC376562 HDN230 NAN_CHAMPS Nord Ericsson 3G+LTE B Talkpool 5/14/2020 23:15 5/15/2020 5:01 5:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN201 Cascaded Site up with the main site INC376562 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G A Talkpool 5/14/2020 23:15 5/15/2020 5:01 5:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN201 Cascaded Site up with the main site INC376562 HDN231 DEPHASIEN Nord-Est Ericsson 3G B Talkpool 5/14/2020 23:15 5/15/2020 5:01 5:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN201 Cascaded Site up with the main site INC376394 HAIDO456 JUVENAT_5 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 18:03 5/14/2020 19:54 1:51:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. OK Tight cable terminal and genset has been restarted. INC376394 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 18:03 5/14/2020 19:54 1:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO456 Cascaded Back on air with the main site INC376003 HDO601 BOSSIER_COW Port-au-Prince Huawei 2G+3G+LTE B Digicel 5/13/2020 20:37 5/14/2020 22:18 25:41:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC376195 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/14/2020 11:10 5/14/2020 23:24 12:14:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate. Need to be justified Power team bleed and restart genset. INC376651 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 22:54 5/14/2020 23:27 0:33:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Faulty starter battery OK Team restart genset with another battery INC376640 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/14/2020 22:05 5/14/2020 23:54 1:49:00 4:00:00 Compliant Power Generator failure (High temperature) High temp due radiator dirty. OK Radiator has been refresh and genset restarted. INC376573 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 2:00 5/15/2020 4:19 2:19:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Faulty starter battery OK Team restart genset with another battery INC376676 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/15/2020 2:41 5/15/2020 4:51 2:10:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Faulty starter battery OK Team restart genset with another battery INC376584 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/15/2020 3:37 5/15/2020 4:52 1:15:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. OK Site up without any intervention from power team. INC376532 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C Talkpool 5/14/2020 19:37 5/14/2020 21:00 1:23:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) breaker RBS tripped due short circuit ok Team check all and reset breaker INC376519 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/14/2020 18:12 5/14/2020 22:12 4:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate ok RCA and resolution details still pending from the contractor INC376503 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G+LTE A Talkpool 5/14/2020 20:04 5/14/2020 20:20 0:16:00 4:00:00 Compliant Power Generator failure (Indeterminate) mergency floating bypass, power unstable ok check all, reset alarm and restart genset INC376503 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/14/2020 20:04 5/14/2020 20:20 0:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO388 Cascaded Back in the air with the main site INC376503 HDO368 MORNE_GAUDER Ouest Ericsson 3G C Talkpool 5/14/2020 20:04 5/14/2020 20:20 0:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO389 Cascaded Back in the air with the main site INC376403 HDS020 MONCHILE_2 Sud-Est Ericsson 2G+3G A Talkpool 5/14/2020 11:12 5/14/2020 23:20 12:08:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) genset was out of fuel Fuel Delivery Delay Feul addedd and BFU replaced on site INC376548 HDO446 DAN GRIYEN Ouest Ericsson 2G C Talkpool 5/14/2020 21:28 5/14/2020 22:20 0:52:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate ok Alarm cleared by itslef INC376659 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 5/14/2020 23:44 5/15/2020 4:00 4:16:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) low oil pressure due to rear seal ok 1 gal water are added and restart with another battery Sector- Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC376611 HDC237 FORT RESOLU Centre Ericsson 2G D Talkpool 5/14/2020 18:17 5/14/2020 21:51 3:34:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Site up but information about the CM is expected from team. INC376465 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/14/2020 16:45 5/14/2020 22:14 5:29:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with sunrise INC376483 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/14/2020 17:22 5/14/2020 23:03 5:41:00 4:00:00 Not Compliant RBS RBS Fault (DXU failure) DXU breaker tripped Need to be justified DXU breaker has been reset Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[56517264].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[56517264].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: B586EB487956437A979DB0F0877D65AA.jpg Type: image/jpeg Size: 10377 bytes Desc: B586EB487956437A979DB0F0877D65AA.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: C5D93BE73E6B48E7AE440B57891EEFD1.png Type: image/png Size: 132 bytes Desc: C5D93BE73E6B48E7AE440B57891EEFD1.png URL: From Haiti.Noc at digicelgroup.com Fri May 15 06:46:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 15 May 2020 12:46:05 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 5 8 10 13 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 5 1 0 23 ZTE 5 4 1 0 5 Huawei 8 8 8 0 8 Network 35 17 10 0 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 1 0 3 2 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 231:11:09 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 125:50:23 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 90:57:09 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 84:50:30 Power Generator Failure (Engine Knocking ) New genset is on the way for replacement. ETA: 05:00 PM INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 58:00:24 Power Generator faulty (head cylinder failure) New genset is on the way for replacement. ETA: 10:00 AM INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 58:00:24 Dependent Affected by the power issue at the main site Attached to HDC106 INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 41:56:23 Power Power Failure (Solar System failure) Solar system failed due to heavy rains in the region. INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 36:58:30 Power Generator Failure (Faulty AVR) AVR faulty, spare replacement will b done today. ETA: 2:00 PM INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 31:35:11 Power Generator failure (Indeterminate) Faulty head cylinder need to be replaced. ETA: 12:00h INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 5/14/2020 5:32 26:34:00 Power Generator failure (Fuel sensor faulty) Site is out of fuel , but the fuel sensor faulty need to be fixed before refueling, Feedback is expected from Talkpool Team INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/14/2020 7:58 24:09:09 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 24:02:30 Power Generator Failure (Alternator Failure) Alternator faulty, a spare is coming from Jacmel for replacement. ETA: 1:31 PM INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 24:02:30 Dependent Affected by the power issue at the main site Attached to HDS360 INC376191 HDN243 BOIS_NEUF Nord Ericsson 2G C Talkpool 5/14/2020 10:52 21:28:23 Power Generator failure (Indeterminate) Fuel issue reported by Power, they will share soon the pictures to fuel team for necessary actions. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 5/14/2020 14:40 17:40:12 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. More update wil follow INC376465 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/14/2020 16:45 15:35:24 Power Generator failure (Indeterminate) Site located on an island, the team will reach the site on 5/15/2020 as soon as the boats are available INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 15:19:30 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC376536 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/14/2020 17:18 14:48:30 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC376497 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D O&M Fuel 5/14/2020 17:52 14:28:23 Fuel Generator failure (Fuel issue) Fuel team is informed 5/14/2020 11:14 PM. ETA to be provided by them INC376605 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/14/2020 18:42 13:38:13 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376533 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/14/2020 19:35 12:44:37 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. No ETA has been provided yet. INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 12:29:30 Power Generator Failure (Faulty AVR) AVR and dynamo are faulty, need to be replaced, Follow up is ongoing by concerned Team INC376538 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/14/2020 20:00 12:20:16 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376622 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 5/14/2020 20:00 12:20:16 Transmission Transmission (Indeterminate) DUG frame faulty. Follow up is ongoing INC376632 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/14/2020 20:00 12:20:16 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376638 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 5/14/2020 21:40 10:40:18 Power Generator failure (Indeterminate) Fuel issue reported by Power, they will share soon the pictures to fuel team for necessary actions. INC376654 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 5/14/2020 22:52 9:28:21 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC376558 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 5/14/2020 22:48 9:18:30 Power Generator failure (Indeterminate) Team is already dispatched. ETA: 09:30 AM. INC376569 HDC218 LIMONADE Nord Ericsson 2G+3G A Talkpool 5/15/2020 1:57 6:23:12 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. No ETA has been provided yet. INC376667 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 5/15/2020 1:57 6:09:30 Power Power Failure (Solar System failure) Solar system failure, site will be back on air with solar energy INC376591 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 5/15/2020 5:12 3:08:23 Power Generator failure (Indeterminate) Team is already dispatched. ETA: 10:00 AM. INC376595 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/15/2020 5:20 3:00:22 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC376680 HAIDN007 RUE_19_20C Nord ZTE 2G+3G+LTE A Talkpool 5/15/2020 6:04 2:16:23 Power Generator failure (Indeterminate) Team is working on site. INC376695 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 6:35 1:31:27 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 08:32h INC376701 HDS357 BANANE Ouest Ericsson 2G C Talkpool 5/15/2020 6:48 1:18:30 Power Generator failure (Indeterminate) Team is informed , ETA 9:40 AM INC376711 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/15/2020 7:30 0:37:09 Power Generator failure (Indeterminate) Team has been informed. ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 15 07:41:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 15 May 2020 13:41:34 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 5 8 9 12 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 6 1 0 23 ZTE 4 3 1 0 4 Huawei 7 7 7 0 7 Network 33 16 9 0 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 2 0 3 2 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 85:51:21 Power Generator Failure (Engine Knocking ) New genset is on the way for replacement. ETA: 05:00 PM INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 232:24:31 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 126:53:47 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 92:10:31 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 59:03:48 Power Generator faulty (head cylinder failure) New genset is on the way for replacement. ETA: 10:00 AM INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 59:03:48 Dependent Affected by the power issue at the main site Attached to HDC106 INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 42:59:47 Power Power Failure (Solar System failure) Solar system failed due to heavy rains in the region. INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 37:59:21 Power Generator Failure (Faulty AVR) AVR faulty, spare replacement will be done today. ETA: 2:00 PM INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 32:48:33 Power Generator failure (Indeterminate) Faulty head cylinder need to be replaced. ETA: 12:00h INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 5/14/2020 5:32 27:34:51 Power Generator failure (Fuel sensor faulty) Site is out of fuel , but the fuel sensor faulty need to be fixed before refueling, Feedback is expected from Talkpool Team INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/14/2020 7:58 25:22:31 Power Generator failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 25:03:21 Power Generator Failure (Alternator Failure) Alternator faulty, a spare is coming from Jacmel for replacement. ETA: 1:30 PM INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 25:03:21 Dependent Affected by the power issue at the main site Attached to HDS360 INC376191 HDN243 BOIS_NEUF Nord Ericsson 2G C O&M Fuel 5/14/2020 10:52 22:31:47 Fuel Generator failure (Fuel issue) Fuel team is informed 5/15/2020 8:45 AM. ETA to be provided by them INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 5/14/2020 14:40 18:43:36 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. More update will follow INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 16:20:21 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC376497 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D O&M Fuel 5/14/2020 17:52 15:31:47 Fuel Generator failure (Fuel issue) Fuel team is informed 5/14/2020 11:14 PM. ETA to be provided by them INC376605 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/14/2020 18:42 14:41:37 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376533 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/14/2020 19:35 13:48:01 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: 11:00 PM. INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 13:30:21 Power Generator Failure (Faulty AVR) AVR and dynamo are faulty, need to be replaced, Follow up is ongoing by concerned Team INC376538 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/14/2020 20:00 13:23:40 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376622 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 5/14/2020 20:00 13:23:40 Transmission Transmission (Indeterminate) DUG frame faulty. Follow up is ongoing INC376632 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/14/2020 20:00 13:23:40 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376638 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 5/14/2020 21:40 11:43:42 Power Generator failure (Indeterminate) Fuel issue reported by Power, they will share soon the pictures to fuel team for necessary actions. INC376654 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 5/14/2020 22:52 10:31:45 Power Generator failure (Indeterminate) Team is working on site INC376558 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 5/14/2020 22:48 10:19:21 Power Generator failure (Indeterminate) Talkpool is informed, ETA 9:30 AM INC376569 HDC218 LIMONADE Nord Ericsson 2G+3G A Talkpool 5/15/2020 1:57 7:26:36 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: 10:30 AM. INC376591 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 5/15/2020 5:12 4:11:47 Power Generator failure (Indeterminate) Team is already dispatched. ETA: 10:00 AM. INC376690 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 5/15/2020 5:16 4:07:47 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC376595 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/15/2020 5:20 4:03:46 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376680 HAIDN007 RUE_19_20C Nord ZTE 2G+3G+LTE A Talkpool 5/15/2020 6:04 3:19:47 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC376695 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 6:35 2:44:49 Power Generator failure (Indeterminate) ETA is expired, the team claims 1 hour more to reach the site. ETA: 09:30h INC376701 HDS357 BANANE Sud-Est Ericsson 2G C Talkpool 5/15/2020 6:48 2:19:21 Power Generator failure (Indeterminate) Team is informed , ETA 9:40 AM INC376572 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/15/2020 8:09 0:58:21 Power Generator failure (Indeterminate) Team is informed , ETA 9:30 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 15 08:02:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 15 May 2020 14:02:04 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for:10:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 10:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC376699 HAIDN312 BALAN Nord ZTE C Talkpool 5/15/20 7:14 2:28:30 Fuel Generator failure (Fuel issue) Fuel team is informed 5/15/2020 9:30 AM. ETA to be provided by them Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 15 08:06:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 15 May 2020 14:06:30 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 10:00 AM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 10:00 AM. Cell Sites out of Services Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 770:58:53 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 522:09:53 RBS RBS Fault (Indeterminate) access blocked due non payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 244:16:53 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 204:33:53 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 178:21:34 RBS RBS Fault (RUS failure) RUS01B3 already collected. Replacement is scheduled for May 15, 2020 INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 131:26:34 RBS RBS Fault (Fiber cable issue) Fiber cable already collected. Replacement is scheduled for May 15, 2020 INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 116:08:53 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 107:52:50 RBS RBS Fault (Indeterminate) Inverter faulty, ETR not provided yet. INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 45:53:34 Power Generator failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install. More update May 15, 2020 INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 45:43:34 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 45:30:53 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spare need to be replaced, ETR not yet available INC375950 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 5/13/2020 17:40 40:01:34 RBS RBS Fault (Indeterminate) The team cannot access the site due to the road blocked by locals. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 34:52:53 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spare need to be replaced, ETR not yet available INC375729 HDC241 PAPAYE Centre Ericsson 2G D Talkpool 5/13/2020 23:24 34:17:18 RBS RBS Fault (DUG Failure) Faulty DGU requested not yet collected. Spare not yet available. INC376107 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/13/2020 23:48 33:12:53 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC376318 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/14/2020 1:42 31:59:33 RBS RBS Fault (Indeterminate) Talkpool can't provide update INC376312 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/14/2020 4:16 29:25:34 RBS RBS Fault (DUG Failure) DUG requested not collected yet. Spare not yet available INC376364 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/14/2020 15:20 18:21:33 RBS RBS Fault (RUS failure) Faulty RUS01B3 requested not yet collected. Spare not yet available. INC376481 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/14/2020 17:16 16:25:33 RBS RBS Fault (Indeterminate) Because of unsafe area, team will reach the site on 5/15/2020 INC376492 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/14/2020 17:49 15:52:33 RBS RBS Fault (Indeterminate) The team cannot access the site due to the road blocked by locals. INC376545 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/14/2020 20:52 12:49:33 RBS RBS Fault (Indeterminate) Faulty RUS01B8 requested not yet collected. Spare not yet available INC376635 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/14/2020 21:22 12:19:30 RBS RBS Fault (Indeterminate) Because of unsafe area, team will reach the site on 5/15/2020 INC376598 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/15/2020 5:56 3:45:33 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376465 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/15/2020 8:40 1:01:34 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 15 09:29:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 15 May 2020 15:29:26 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 3 8 8 12 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 3 0 0 19 ZTE 4 3 1 0 4 Huawei 8 8 8 0 8 Network 31 14 9 0 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 2 0 2 2 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 87:49:56 Power Generator Failure (Engine Knocking ) New genset is on the way for replacement. ETA: 05:00 PM INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 234:17:15 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 128:49:06 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 94:03:15 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 60:59:07 Power Generator faulty (head cylinder failure) New genset is on the way for replacement. ETA: 10:00 AM expired. Update not yet available. INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 60:59:07 Dependent Affected by the power issue at the main site Attached to HDC106 INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 44:55:06 Power Power Failure (Solar System failure) Solar system failed. Team will reach the site on 5/15/2020. ETA not yet available. INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 39:57:56 Power Generator Failure (Faulty AVR) AVR faulty, spare replacement will be done today. ETA: 2:00 PM INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 34:41:17 Power Power Failure (Indeterminate) Faulty head cylinder need to be replaced. ETA: 12:00h INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 5/14/2020 5:32 29:33:26 Power Generator failure (Fuel sensor faulty) Site is out of fuel , but the fuel sensor faulty need to be fixed before refueling, Feedback is expected from Talkpool Team INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Digicel 5/14/2020 7:58 27:15:15 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 27:01:56 Power Generator Failure (Alternator Failure) Alternator faulty, a spare is coming from Jacmel for replacement. ETA: 1:30 PM INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 27:01:56 Dependent Affected by the power issue at the main site Attached to HDS360 INC376191 HDN243 BOIS_NEUF Nord Ericsson 2G C O&M Fuel 5/14/2020 10:52 24:27:06 Fuel Generator failure (Fuel issue) Fuel team is informed 5/15/2020 8:45 AM. ETA to be provided by them INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 5/14/2020 14:40 20:38:55 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. More update wil follow INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 18:18:56 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC376533 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/14/2020 19:35 15:43:20 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: 12:30 PM. INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 15:28:56 Power Generator Failure (Faulty AVR) AVR and dynamo are faulty, need to be replaced, Follow up is ongoing by concerned Team INC376538 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/14/2020 20:00 15:18:59 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376632 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/14/2020 20:00 15:18:59 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376638 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 5/14/2020 21:40 13:39:01 Power Generator failure (Indeterminate) Fuel issue reported by Power, they will share soon the pictures to fuel team for necessary actions. INC376654 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 5/14/2020 22:52 12:27:04 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. No ETA has been provided yet. INC376558 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 5/14/2020 22:48 12:17:56 Power Generator failure (Indeterminate) Talkpool is informed, ETA 9:30 AM,, is expired Team cannot provide any update for the site INC376591 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 5/15/2020 5:12 6:07:06 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC376690 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D O&M Fuel 5/15/2020 5:16 6:03:06 Fuel Generator failure (Fuel issue) Fuel team is informed 5/15/2020 10:11 AM. ETA to be provided by them INC376595 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/15/2020 5:20 5:59:05 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC376680 HAIDN007 RUE_19_20C Nord ZTE 2G+3G+LTE A Talkpool 5/15/2020 6:04 5:15:06 Power Generator failure (Indeterminate) Team is working on site INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 5/15/2020 10:11 0:54:56 Power Generator failure (Indeterminate) Team is informed , ETA 12:40 PM INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 10:39 0:33:48 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC376860 HAIDO250 COKTO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/15/2020 10:41 0:31:35 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC376759 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/15/2020 10:34 0:31:09 Power Generator failure (Indeterminate) Team is informed , ETA 12:20 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 15 10:38:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 15 May 2020 16:38:37 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 12:00 PM. In-Reply-To: References: Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 12:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 15 10:39:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 15 May 2020 16:39:49 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 12:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cell Sites out of Services Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 774:04:03 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 525:15:03 RBS RBS Fault (Indeterminate) access blocked due nonpayment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 247:22:03 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 207:39:03 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 181:08:25 RBS RBS Fault (RUS failure) RUS01B3 already collected. Replacement is scheduled for May 15, 2020 INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 134:13:25 RBS RBS Fault (Fiber cable issue) Fiber cable already collected. Replacement is scheduled for May 15, 2020 INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 119:14:03 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 110:58:00 RBS RBS Fault (Indeterminate) Inverter faulty, ETR not provided yet. INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 48:40:25 Power Generator failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install. More update May 15, 2020 INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 48:36:03 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spart need to be replaced, ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 48:30:25 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 37:58:03 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spart need to be replaced, ETR not yet available INC376107 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/13/2020 23:48 36:18:03 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC376312 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/14/2020 4:16 32:12:25 RBS RBS Fault (DUG Failure) DUG requested not collected yet. Spare not yet available INC376364 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/14/2020 15:20 21:08:24 RBS RBS Fault (RUS failure) Faulty RUS01B3 requested not yet collected. Spare not yet available. INC376481 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/14/2020 17:16 19:12:24 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC376492 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/14/2020 17:49 18:39:24 RBS RBS Fault (Indeterminate) The road was blocked yesterday. The team is on its way to try to reach the site INC376545 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/14/2020 20:52 15:36:24 RBS RBS Fault (Indeterminate) Faulty RUS01B8 requested not yet collected. Spare not yet available INC376598 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/15/2020 5:56 6:32:24 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376465 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/15/2020 8:40 3:48:25 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 15 12:40:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 15 May 2020 18:40:50 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 2 0 0 14 ZTE 4 3 1 0 4 Huawei 8 8 8 0 8 Network 26 13 9 0 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 1 0 0 4 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 131:39:27 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 237:17:08 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 97:03:08 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 90:58:26 Power Generator Failure (Engine Knocking ) New genset is on the way for replacement. ETA: 05:00 PM INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 63:49:28 Power Generator faulty (head cylinder failure) The genset replacement will be delayed as team has an issue with his car. Next update will be share once available INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 63:49:28 Dependent Affected by the power issue at the main site Attached to HDC106 INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 47:45:27 Power Power Failure (Solar System failure) Both TX and Power teams are on the way to check. ETA: 3:00 PM INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 43:06:26 Power Generator Failure (Faulty AVR) AVR faulty, spare replacement will be done today. ETA: 2:00 PM, is expired Team cannot provide any update INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 37:41:10 Power Power Failure (Indeterminate) Head Cylinder replacement is ongoing. INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 5/14/2020 5:32 32:41:56 Power Generator failure (Fuel sensor faulty) Site is out of fuel , but the fuel sensor faulty need to be fixed before refueling, Feedback is expected from Talkpool Team INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Digicel 5/14/2020 7:58 30:15:08 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 30:10:26 Power Generator Failure (Alternator Failure) Alternator faulty, Spare replacement replacemt will be delayed as team has an issue with his car 30 minutes far from the site INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 30:10:26 Dependent Affected by the power issue at the main site Attached to HDS360 INC376191 HDN243 BOIS_NEUF Nord Ericsson 2G C O&M Fuel 5/14/2020 10:52 27:17:27 Fuel Generator failure (Fuel issue) Fuel team is informed 5/15/2020 8:45 AM. ETA to be provided by them INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 5/14/2020 14:40 23:29:16 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. More update wil follow INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 21:27:26 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 18:37:26 Power Generator Failure (Faulty AVR) AVR and dynamo are faulty, need to be replaced, Follow up is ongoing by concerned Team INC376632 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/14/2020 20:00 18:09:20 Power Power Failure (Solar System failure) Power team is on the way to check. ETA: 3:00 PM INC376595 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/15/2020 5:20 8:49:26 Power Generator failure (Indeterminate) Power team is on the way to check. ETA: 2:30 PM INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 5/15/2020 10:11 4:03:26 Power Generator failure (Indeterminate) Team is informed , ETA 12:40 PM, is expired Team cannot provide any update INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 10:39 3:33:41 Power Power Failure (Indeterminate) The Talkpool team cannot access the site, the area is blocked by gangsters. Next update to share when available INC376885 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/15/2020 12:10 1:59:18 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:00 PM. INC376885 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/15/2020 12:10 1:59:18 Dependent Affected by the power issue at the main site Affected by HDC253 INC376885 COW032 ENNERY_COW Artibonite Ericsson 2G D Talkpool 5/15/2020 12:10 1:59:18 Dependent Affected by the power issue at the main site Affected by HDC253 INC376897 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 12:35 1:38:04 Power Power Failure (Indeterminate) Team has been dispatche. ETA: 15:20h INC376901 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/15/2020 13:00 1:13:01 Power Power Failure (Indeterminate) Team has been dispatche. ETA: 15:30h Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Weby.Julnot at digicelgroup.com Fri May 15 13:16:11 2020 From: Weby.Julnot at digicelgroup.com (Weby Julnot) Date: Fri, 15 May 2020 19:16:11 +0000 Subject: [Rantt] TenGig Micro wave link OBLEON-HILAIRE down In-Reply-To: References: Message-ID: Hello Noc/Jithin/Fenelon, We have others materials ready for SDH010.see below info you will need for the installation. Site Part Qty Tx comments Connection on site SDH010 ASR920 1 Ready to pick up N/A SDH010 Ceragon SFP 1 already provide to Mathurin Talkpool SDH010 Cisco SFP 1 Ready to pick up GI0/0/7 SDH010 Patch code LC/LC 1 already provide to Mathurin Talkpool N/A SDH010 Ceragon SFP 1 already provide to Mathurin Talkpool slot 1 port 1 SDH011 Cisco SFP 1 already provide to Mackenson Talkpool GI0/4/6 SDH011 Patch code LC/LC 1 already provide to Mathurin Talkpool N/A Weby JULNOT, Best Regards From: Weby Julnot Sent: Wednesday, May 13, 2020 5:38 PM To: Jithin J Singh ; Haiti Noc ; Eddy Jean-Baptiste ; Frantz Michel Mondesir ; Jean Philippe Francois ; Gerry Bolante ; Bernard Yacoub ; astrid.argana at tpmanagementsa.com; Nikhil Govind ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran ; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. ; Beatrice Desir Mogene Cc: Hai_Warehouseteam ; Eng Teck Ng ; Luigi Roy ; Hai_Tech_Transmission ; Francois Boyer ; Hai_Tech_O&M ; Jean Arleff Israel Chery ; Geoffrey Collins ; Jean Yvelt Marseille ; Hai_Tech_RFPO ; Hai_Tech_TX ; HAI_Tech_Noc Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Jithin, We have another router ready Turgeau for SDH010 with 2 SPFs and 2 patch codes. one sfp and patch code for SDH011 and one sfp and patch code for SDH010. From: Weby Julnot Sent: Wednesday, May 13, 2020 9:29 AM To: Jithin J Singh >; Haiti Noc >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Hai_Warehouseteam >; Eng Teck Ng >; Luigi Roy >; Hai_Tech_Transmission >; Francois Boyer >; Hai_Tech_O&M >; Jean Arleff Israel Chery >; Geoffrey Collins >; Jean Yvelt Marseille >; Hai_Tech_RFPO >; Hai_Tech_TX >; HAI_Tech_Noc > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Jithin/Fenelon, I asked team on site to take pictures of the router with the cables and remove the router to return Turgeau at the office tomorrow before 12 pm urgently. Weby JULNOT, Best Regards From: Jithin J Singh > Sent: Monday, May 11, 2020 6:14 PM To: Jithin J Singh >; Weby Julnot >; Haiti Noc >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Hai_Warehouseteam >; Eng Teck Ng >; Luigi Roy >; Hai_Tech_Transmission >; Francois Boyer >; Hai_Tech_O&M >; Jean Arleff Israel Chery >; Geoffrey Collins >; Jean Yvelt Marseille >; Hai_Tech_RFPO >; Hai_Tech_TX >; HAI_Tech_Noc > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Weby, As discussed, the field team is standby at SDH010 awaiting further instructions. Please advise accordingly. Wesner Rene (+509 3634 8857) is the technician in-charged. BR/ Jithin Singh. From: Jithin J Singh > Sent: Saturday, May 9, 2020 11:32 PM To: Weby Julnot >; Haiti Noc >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Hai_Warehouseteam >; Eng Teck Ng >; Luigi Roy >; Hai_Tech_Transmission >; Francois Boyer >; Hai_Tech_O&M >; Jean Arleff Israel Chery >; Geoffrey Collins >; Jean Yvelt Marseille >; Hai_Tech_RFPO >; Hai_Tech_TX >; HAI_Tech_Noc > Subject: Re: [Tp.ran] TenGig Micro wave link OBLEON-HILAIRE down Hello Weby, The same team will continue to provide on site assistance tomorrow as requested. BR/ Jithin Singh. From: Weby Julnot > Sent: Saturday, May 9, 2020 10:51 PM To: Haiti Noc >; Jithin J Singh >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Dorcely, we still have the same issue, we were working on it during the day Unfortunately technician on site didn't have a good connection on site to share with us some pictures we asked him, when receive them tonight, we will analyze for the next step. See below Test we performed on site today. - Hard Reset on the TCC board at SDH010 - Check if all physical connection are good - Ask field team to log locally on the node to check a) status of the links ( All links are working fine) b) Management configuration ( All configuration are present ) - Power cycle the Nodes ( Obleon & Hilaire) - Swap LIC board at SDH010--->SDH011 to a new one - Check if all physical connection are good from router side(Wait for pictures to confirm) Hello Jithin/Fenelon Send one team tomorrow morning to finish the troubleshooting. Weby JULNOT, Best Regards From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Saturday, May 9, 2020 6:54 PM To: Jithin J Singh >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy/jithin, Can we have an update about the troubleshooting at SDH010 to recover the supervision. It's very urgent to recover the supervision on both nodes SDH010 and SDH009 in order to monitor the nodes. NOC Team From: Jithin J Singh > Sent: Saturday, May 9, 2020 9:23 AM To: Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy, The field team is trying to reach the site again today. They were unable to reach the area yesterday due to political unrest situation prevailing in the region and people in the area blocked them form entering the place. We expect the team to arrive on site by 10:30 AM. BR/ Jithin Singh. From: Eddy Jean-Baptiste > Sent: Saturday, May 9, 2020 8:28 AM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean Philippe Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Jithin , Could you please help to push the guy to go on site ? I don't receive any call From: Jithin J Singh > Sent: Friday, May 8, 2020 12:12 PM To: Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy, Team has been dispatched to SDH010 again as requested. Gregory Milord (+509 3782 3536) is the technician in-charged. BR/ Jithin Singh. From: Eddy Jean-Baptiste > Sent: Friday, May 8, 2020 11:52 AM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Jithin , We still need someone at SDH010 to perform the job done , as last time the guys on site had some difficulties to finish the wor. Please we need to close this case today. From: Eddy Jean-Baptiste Sent: Monday, May 4, 2020 5:39 PM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ho Jithin , Thanks for your quick follow-up . Replacement has been done. However we have some link without management . Need help at SDH010 for troubleshooting From: Jithin J Singh > Sent: Monday, May 4, 2020 4:03 PM To: Frantz Michel Mondesir >; Eddy Jean-Baptiste >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hi All, Please be informed that the LIC board has been replaced at SDH011. Hello Eddy, Please check status of the affected services and let us know if further intervention is needed on this case. Thanks. BR/ Jithin Singh. From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 1:26 PM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Delivered to Arcie Abenuman From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 11:08 AM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ready to be collected From: Eddy Jean-Baptiste > Sent: Monday, May 4, 2020 10:56 AM To: Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Beatrice / WH Team , Kindly Deliver the below material to Talkpool Team Equipment: LIC-X-E10 Product Code: 24-L010-0/BOF Serial Number: J389B10552. From: Jean P. Francois > Sent: Monday, May 4, 2020 4:01 AM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, We have a card failure at SDH011 (LIC-X-E10); it needs to be replaced. BR Jean P. Francois From: Jithin J Singh > Sent: Monday, May 4, 2020 1:25 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, Teams are mobilized for checking the issues at SDH011 and SDH009 as requested. Please arrange access for both sites. The following teams are assigned: * SDH011 - Roldan Consul (+509 3701 0727). ETA is 2:15 AM. * SDH009 - Jean Kelly (+509 3791 5685). ETA 3:00 AM. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, May 4, 2020 1:02 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; Jithin J Singh >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: TenGig Micro wave link OBLEON-HILAIRE down All' Be informed that TenGig Micro wave link HILAIRE-OBBLEON is down . Contractor has been dispatched to check at SDH011 and SDH009 to check the issue. [cid:image001.png at 01D62AC6.64508CA0] We will keep you posted Regards, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Email-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 37827 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 11451 bytes Desc: image002.jpg URL: From jithin.j.singh at talkpool.com Fri May 15 13:52:19 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Fri, 15 May 2020 19:52:19 +0000 Subject: [Rantt] TenGig Micro wave link OBLEON-HILAIRE down In-Reply-To: References: Message-ID: Thanks Weby. Ricardo Cadet will collect the materials from Turgeau and send to the region. BR/ Jithin Singh. From: Weby Julnot Sent: Friday, May 15, 2020 3:16 PM To: Jithin J Singh ; Haiti Noc ; Eddy Jean-Baptiste ; Frantz Michel Mondesir ; f.moise at epshaiti.com; Jean Philippe Francois ; Gerry Bolante ; Bernard Yacoub ; astrid.argana at tpmanagementsa.com; Nikhil Govind ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran ; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. ; f.moise at epshaiti.com; Beatrice Desir Mogene Cc: Hai_Warehouseteam ; Eng Teck Ng ; Luigi Roy ; Hai_Tech_Transmission ; Francois Boyer ; Hai_Tech_O&M ; Jean Arleff Israel Chery ; Geoffrey Collins ; Jean Yvelt Marseille ; Hai_Tech_RFPO ; Hai_Tech_TX ; HAI_Tech_Noc Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Noc/Jithin/Fenelon, We have others materials ready for SDH010.see below info you will need for the installation. Site Part Qty Tx comments Connection on site SDH010 ASR920 1 Ready to pick up N/A SDH010 Ceragon SFP 1 already provide to Mathurin Talkpool SDH010 Cisco SFP 1 Ready to pick up GI0/0/7 SDH010 Patch code LC/LC 1 already provide to Mathurin Talkpool N/A SDH010 Ceragon SFP 1 already provide to Mathurin Talkpool slot 1 port 1 SDH011 Cisco SFP 1 already provide to Mackenson Talkpool GI0/4/6 SDH011 Patch code LC/LC 1 already provide to Mathurin Talkpool N/A Weby JULNOT, Best Regards From: Weby Julnot Sent: Wednesday, May 13, 2020 5:38 PM To: Jithin J Singh >; Haiti Noc >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Hai_Warehouseteam >; Eng Teck Ng >; Luigi Roy >; Hai_Tech_Transmission >; Francois Boyer >; Hai_Tech_O&M >; Jean Arleff Israel Chery >; Geoffrey Collins >; Jean Yvelt Marseille >; Hai_Tech_RFPO >; Hai_Tech_TX >; HAI_Tech_Noc > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Jithin, We have another router ready Turgeau for SDH010 with 2 SPFs and 2 patch codes. one sfp and patch code for SDH011 and one sfp and patch code for SDH010. From: Weby Julnot Sent: Wednesday, May 13, 2020 9:29 AM To: Jithin J Singh >; Haiti Noc >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Hai_Warehouseteam >; Eng Teck Ng >; Luigi Roy >; Hai_Tech_Transmission >; Francois Boyer >; Hai_Tech_O&M >; Jean Arleff Israel Chery >; Geoffrey Collins >; Jean Yvelt Marseille >; Hai_Tech_RFPO >; Hai_Tech_TX >; HAI_Tech_Noc > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Jithin/Fenelon, I asked team on site to take pictures of the router with the cables and remove the router to return Turgeau at the office tomorrow before 12 pm urgently. Weby JULNOT, Best Regards From: Jithin J Singh > Sent: Monday, May 11, 2020 6:14 PM To: Jithin J Singh >; Weby Julnot >; Haiti Noc >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Hai_Warehouseteam >; Eng Teck Ng >; Luigi Roy >; Hai_Tech_Transmission >; Francois Boyer >; Hai_Tech_O&M >; Jean Arleff Israel Chery >; Geoffrey Collins >; Jean Yvelt Marseille >; Hai_Tech_RFPO >; Hai_Tech_TX >; HAI_Tech_Noc > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Weby, As discussed, the field team is standby at SDH010 awaiting further instructions. Please advise accordingly. Wesner Rene (+509 3634 8857) is the technician in-charged. BR/ Jithin Singh. From: Jithin J Singh > Sent: Saturday, May 9, 2020 11:32 PM To: Weby Julnot >; Haiti Noc >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Hai_Warehouseteam >; Eng Teck Ng >; Luigi Roy >; Hai_Tech_Transmission >; Francois Boyer >; Hai_Tech_O&M >; Jean Arleff Israel Chery >; Geoffrey Collins >; Jean Yvelt Marseille >; Hai_Tech_RFPO >; Hai_Tech_TX >; HAI_Tech_Noc > Subject: Re: [Tp.ran] TenGig Micro wave link OBLEON-HILAIRE down Hello Weby, The same team will continue to provide on site assistance tomorrow as requested. BR/ Jithin Singh. From: Weby Julnot > Sent: Saturday, May 9, 2020 10:51 PM To: Haiti Noc >; Jithin J Singh >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Dorcely, we still have the same issue, we were working on it during the day Unfortunately technician on site didn't have a good connection on site to share with us some pictures we asked him, when receive them tonight, we will analyze for the next step. See below Test we performed on site today. - Hard Reset on the TCC board at SDH010 - Check if all physical connection are good - Ask field team to log locally on the node to check a) status of the links ( All links are working fine) b) Management configuration ( All configuration are present ) - Power cycle the Nodes ( Obleon & Hilaire) - Swap LIC board at SDH010--->SDH011 to a new one - Check if all physical connection are good from router side(Wait for pictures to confirm) Hello Jithin/Fenelon Send one team tomorrow morning to finish the troubleshooting. Weby JULNOT, Best Regards From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Saturday, May 9, 2020 6:54 PM To: Jithin J Singh >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy/jithin, Can we have an update about the troubleshooting at SDH010 to recover the supervision. It's very urgent to recover the supervision on both nodes SDH010 and SDH009 in order to monitor the nodes. NOC Team From: Jithin J Singh > Sent: Saturday, May 9, 2020 9:23 AM To: Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy, The field team is trying to reach the site again today. They were unable to reach the area yesterday due to political unrest situation prevailing in the region and people in the area blocked them form entering the place. We expect the team to arrive on site by 10:30 AM. BR/ Jithin Singh. From: Eddy Jean-Baptiste > Sent: Saturday, May 9, 2020 8:28 AM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean Philippe Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Jithin , Could you please help to push the guy to go on site ? I don't receive any call From: Jithin J Singh > Sent: Friday, May 8, 2020 12:12 PM To: Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy, Team has been dispatched to SDH010 again as requested. Gregory Milord (+509 3782 3536) is the technician in-charged. BR/ Jithin Singh. From: Eddy Jean-Baptiste > Sent: Friday, May 8, 2020 11:52 AM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Jithin , We still need someone at SDH010 to perform the job done , as last time the guys on site had some difficulties to finish the wor. Please we need to close this case today. From: Eddy Jean-Baptiste Sent: Monday, May 4, 2020 5:39 PM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ho Jithin , Thanks for your quick follow-up . Replacement has been done. However we have some link without management . Need help at SDH010 for troubleshooting From: Jithin J Singh > Sent: Monday, May 4, 2020 4:03 PM To: Frantz Michel Mondesir >; Eddy Jean-Baptiste >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hi All, Please be informed that the LIC board has been replaced at SDH011. Hello Eddy, Please check status of the affected services and let us know if further intervention is needed on this case. Thanks. BR/ Jithin Singh. From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 1:26 PM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Delivered to Arcie Abenuman From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 11:08 AM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ready to be collected From: Eddy Jean-Baptiste > Sent: Monday, May 4, 2020 10:56 AM To: Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Beatrice / WH Team , Kindly Deliver the below material to Talkpool Team Equipment: LIC-X-E10 Product Code: 24-L010-0/BOF Serial Number: J389B10552. From: Jean P. Francois > Sent: Monday, May 4, 2020 4:01 AM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, We have a card failure at SDH011 (LIC-X-E10); it needs to be replaced. BR Jean P. Francois From: Jithin J Singh > Sent: Monday, May 4, 2020 1:25 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, Teams are mobilized for checking the issues at SDH011 and SDH009 as requested. Please arrange access for both sites. The following teams are assigned: * SDH011 - Roldan Consul (+509 3701 0727). ETA is 2:15 AM. * SDH009 - Jean Kelly (+509 3791 5685). ETA 3:00 AM. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, May 4, 2020 1:02 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; Jithin J Singh >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: TenGig Micro wave link OBLEON-HILAIRE down All' Be informed that TenGig Micro wave link HILAIRE-OBBLEON is down . Contractor has been dispatched to check at SDH011 and SDH009 to check the issue. [cid:image001.png at 01D62AD0.CDE6FDC0] We will keep you posted Regards, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Email-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 37827 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 11451 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 15 14:36:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 15 May 2020 20:36:22 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 2 13 8 4 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 3 0 0 14 ZTE 4 3 0 0 4 Huawei 9 9 8 1 9 Network 27 15 8 1 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 2 0 0 5 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 239:38:41 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 134:04:41 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 99:24:41 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 93:18:41 Power Generator Failure (Engine Knocking ) New genset is on the way for replacement. ETA: 05:00 PM INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 66:14:41 Power Generator faulty (head cylinder failure) The genset replacement will be delayed as team has an issue with his car. Next update will be share once available INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 66:14:41 Dependent Affected by the power issue at the main site Attached to HDC106 INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 40:03:41 Power Power Failure (Indeterminate) Head Cylinder replacement is ongoing. INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 5/14/2020 5:32 35:02:41 Power Generator failure (Fuel sensor faulty) Site is out of fuel , but the fuel sensor faulty need to be fixed before refueling, Feedback is expected from Talkpool Team INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Digicel 5/14/2020 7:58 32:36:41 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 32:30:41 Power Generator Failure (Alternator Failure) an AC alternator is on way (at belle anse), ETA will provided INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 32:30:41 Dependent Affected by the power issue at the main site Attached to HDS360 INC376191 HDN243 BOIS_NEUF Nord Ericsson 2G C O&M Fuel 5/14/2020 10:52 29:42:41 Fuel Generator failure (Fuel issue) Fuel team is informed 5/15/2020 8:45 AM. ETA to be provided by them INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 5/14/2020 14:40 25:54:41 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. More update will follow INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 23:47:41 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 20:57:41 Power Generator Failure (Faulty AVR) AVR and dynamo are faulty, need to be replaced, Follow up is ongoing by concerned Team INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 5/15/2020 10:11 6:23:41 Power Generator failure (Indeterminate) Site suspected down for fuel, waiting for pictures. INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 10:39 5:55:41 Power Power Failure (Indeterminate) The Talkpool team cannot access the site, the area is blocked by gangsters. Next update to share when available INC376699 HAIDN312 BALAN Nord ZTE 2G+3G C O&M Fuel 5/15/2020 14:11 2:23:41 Fuel Generator failure (Fuel issue) Fuel team is informed 5/15/2020 9:30 AM. ETA to be provided by them INC377012 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/15/2020 14:12 2:22:41 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5:45 PM. INC376910 HDS296 LAPLANTE Sud Ericsson 2G C Talkpool 5/15/2020 14:19 2:15:41 Power Generator failure (Indeterminate) Team is informed , ETA is 5:45 PM INC377023 HDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 5/15/2020 14:40 1:54:41 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 6:15 PM. INC377029 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G B Talkpool 5/15/2020 15:06 1:28:41 Power Generator failure (Indeterminate) Site is auto with EDH. Site will be recovered with commercial power EDH. INC377029 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G B Talkpool 5/15/2020 15:06 1:28:41 Dependent Affected by the power issue at the main site Affected by HDN150 INC377029 HDN183 LA RESERVE Nord-Ouest Ericsson 2G B Talkpool 5/15/2020 15:06 1:28:41 Dependent Affected by the power issue at the main site Affected by HDN150 INC377029 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G B Talkpool 5/15/2020 15:06 1:28:41 Dependent Affected by the power issue at the main site Affected by HDN150 INC376937 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/15/2020 15:38 0:56:41 Power Power Failure (Indeterminate) Team has been informed. ETA is 5:15 PM INC376939 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 5/15/2020 15:41 0:53:41 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Fri May 15 14:38:16 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Fri, 15 May 2020 20:38:16 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: Message-ID: HDN312 was fueled today at midday approximately. Have photographs been submitted ? Best Regards, [cid:image001.jpg at 01D62AD7.36CD2E80] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Ruthza Laleau Fils On Behalf Of Haiti Noc Sent: Friday, May 15, 2020 4:36 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Hai_NOC ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 2 13 8 4 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 3 0 0 14 ZTE 4 3 0 0 4 Huawei 9 9 8 1 9 Network 27 15 8 1 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 2 0 0 5 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 239:38:41 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 134:04:41 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 99:24:41 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 93:18:41 Power Generator Failure (Engine Knocking ) New genset is on the way for replacement. ETA: 05:00 PM INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 66:14:41 Power Generator faulty (head cylinder failure) The genset replacement will be delayed as team has an issue with his car. Next update will be share once available INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 66:14:41 Dependent Affected by the power issue at the main site Attached to HDC106 INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 40:03:41 Power Power Failure (Indeterminate) Head Cylinder replacement is ongoing. INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 5/14/2020 5:32 35:02:41 Power Generator failure (Fuel sensor faulty) Site is out of fuel , but the fuel sensor faulty need to be fixed before refueling, Feedback is expected from Talkpool Team INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Digicel 5/14/2020 7:58 32:36:41 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 32:30:41 Power Generator Failure (Alternator Failure) an AC alternator is on way (at belle anse), ETA will provided INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 32:30:41 Dependent Affected by the power issue at the main site Attached to HDS360 INC376191 HDN243 BOIS_NEUF Nord Ericsson 2G C O&M Fuel 5/14/2020 10:52 29:42:41 Fuel Generator failure (Fuel issue) Fuel team is informed 5/15/2020 8:45 AM. ETA to be provided by them INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 5/14/2020 14:40 25:54:41 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. More update will follow INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 23:47:41 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 20:57:41 Power Generator Failure (Faulty AVR) AVR and dynamo are faulty, need to be replaced, Follow up is ongoing by concerned Team INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 5/15/2020 10:11 6:23:41 Power Generator failure (Indeterminate) Site suspected down for fuel, waiting for pictures. INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 10:39 5:55:41 Power Power Failure (Indeterminate) The Talkpool team cannot access the site, the area is blocked by gangsters. Next update to share when available INC376699 HAIDN312 BALAN Nord ZTE 2G+3G C O&M Fuel 5/15/2020 14:11 2:23:41 Fuel Generator failure (Fuel issue) Fuel team is informed 5/15/2020 9:30 AM. ETA to be provided by them INC377012 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/15/2020 14:12 2:22:41 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5:45 PM. INC376910 HDS296 LAPLANTE Sud Ericsson 2G C Talkpool 5/15/2020 14:19 2:15:41 Power Generator failure (Indeterminate) Team is informed , ETA is 5:45 PM INC377023 HDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 5/15/2020 14:40 1:54:41 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 6:15 PM. INC377029 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G B Talkpool 5/15/2020 15:06 1:28:41 Power Generator failure (Indeterminate) Site is auto with EDH. Site will be recovered with commercial power EDH. INC377029 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G B Talkpool 5/15/2020 15:06 1:28:41 Dependent Affected by the power issue at the main site Affected by HDN150 INC377029 HDN183 LA RESERVE Nord-Ouest Ericsson 2G B Talkpool 5/15/2020 15:06 1:28:41 Dependent Affected by the power issue at the main site Affected by HDN150 INC377029 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G B Talkpool 5/15/2020 15:06 1:28:41 Dependent Affected by the power issue at the main site Affected by HDN150 INC376937 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/15/2020 15:38 0:56:41 Power Power Failure (Indeterminate) Team has been informed. ETA is 5:15 PM INC376939 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 5/15/2020 15:41 0:53:41 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Fri May 15 15:35:35 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Fri, 15 May 2020 21:35:35 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: Message-ID: NOC, HDO556 ? Digicel to manage population asking money to enter the site, please assign to Digicel HDN307 ? Digicel to manage the population blocking to start HPU, Please assign to Digicel HGA032 ? Hybrid team fix the fuel sensor issue. Site recovered and down again for fuel HDC012 ? Population throwing stones to team, Digicel to manage the situation HGA136 ? Team is replacing AC ALT now HDO431 ? Out of fuel HDO578 - Gangsters loot all the fuel from site, please assign to security/ Fuel HDO521 - TOS Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 15 May 2020 16:38 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Geoffrey Collins; Jean Yvelt Marseille; Hai_NOC; HAI_Tech_Noc Subject: [Fon] NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 2 13 8 4 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 3 0 0 14 ZTE 4 3 0 0 4 Huawei 9 9 8 1 9 Network 27 15 8 1 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 2 0 0 5 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 239:38:41 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 134:04:41 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 99:24:41 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 93:18:41 Power Generator Failure (Engine Knocking ) New genset is on the way for replacement. ETA: 05:00 PM INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 66:14:41 Power Generator faulty (head cylinder failure) The genset replacement will be delayed as team has an issue with his car. Next update will be share once available INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 66:14:41 Dependent Affected by the power issue at the main site Attached to HDC106 INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 40:03:41 Power Power Failure (Indeterminate) Head Cylinder replacement is ongoing. INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 5/14/2020 5:32 35:02:41 Power Generator failure (Fuel sensor faulty) Site is out of fuel , but the fuel sensor faulty need to be fixed before refueling, Feedback is expected from Talkpool Team INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G B Digicel 5/14/2020 7:58 32:36:41 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 32:30:41 Power Generator Failure (Alternator Failure) an AC alternator is on way (at belle anse), ETA will provided INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 32:30:41 Dependent Affected by the power issue at the main site Attached to HDS360 INC376191 HDN243 BOIS_NEUF Nord Ericsson 2G C O&M Fuel 5/14/2020 10:52 29:42:41 Fuel Generator failure (Fuel issue) Fuel team is informed 5/15/2020 8:45 AM. ETA to be provided by them INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 5/14/2020 14:40 25:54:41 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. More update will follow INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 23:47:41 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 20:57:41 Power Generator Failure (Faulty AVR) AVR and dynamo are faulty, need to be replaced, Follow up is ongoing by concerned Team INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 5/15/2020 10:11 6:23:41 Power Generator failure (Indeterminate) Site suspected down for fuel, waiting for pictures. INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 10:39 5:55:41 Power Power Failure (Indeterminate) The Talkpool team cannot access the site, the area is blocked by gangsters. Next update to share when available INC376699 HAIDN312 BALAN Nord ZTE 2G+3G C O&M Fuel 5/15/2020 14:11 2:23:41 Fuel Generator failure (Fuel issue) Fuel team is informed 5/15/2020 9:30 AM. ETA to be provided by them INC377012 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/15/2020 14:12 2:22:41 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5:45 PM. INC376910 HDS296 LAPLANTE Sud Ericsson 2G C Talkpool 5/15/2020 14:19 2:15:41 Power Generator failure (Indeterminate) Team is informed , ETA is 5:45 PM INC377023 HDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 5/15/2020 14:40 1:54:41 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 6:15 PM. INC377029 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G B Talkpool 5/15/2020 15:06 1:28:41 Power Generator failure (Indeterminate) Site is auto with EDH. Site will be recovered with commercial power EDH. INC377029 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G B Talkpool 5/15/2020 15:06 1:28:41 Dependent Affected by the power issue at the main site Affected by HDN150 INC377029 HDN183 LA RESERVE Nord-Ouest Ericsson 2G B Talkpool 5/15/2020 15:06 1:28:41 Dependent Affected by the power issue at the main site Affected by HDN150 INC377029 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G B Talkpool 5/15/2020 15:06 1:28:41 Dependent Affected by the power issue at the main site Affected by HDN150 INC376937 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/15/2020 15:38 0:56:41 Power Power Failure (Indeterminate) Team has been informed. ETA is 5:15 PM INC376939 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 5/15/2020 15:41 0:53:41 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: 8DE6D30D4B4A4870B77DD1BE705E2723.png Type: image/png Size: 135 bytes Desc: 8DE6D30D4B4A4870B77DD1BE705E2723.png URL: From Haiti.Noc at digicelgroup.com Fri May 15 18:09:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 16 May 2020 00:09:16 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 15th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 15th, 2020 till 7:00 PM > Sites Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 242:21:28 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 137:04:38 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 102:07:28 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 95:40:43 Power Generator Failure (Engine Knocking ) New genset is on the way for replacement. ETA: 05:00 PM, is expired Team cannot provide any update INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 69:14:39 Power Generator faulty (head cylinder failure) The genset replacement will be delayed as team has an issue with his car. Next update will be share once available INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 69:14:39 Dependent Affected by the power issue at the main site Attached to HDC106 INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C Talkpool 5/14/2020 5:32 37:24:13 Power Generator failure (Fuel sensor faulty) Site is out of fuel , but the fuel sensor faulty need to be fixed before refueling, Feedback is expected from Talkpool Team INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 34:52:43 Power Generator Failure (Alternator Failure) an AC alternator is on way (at belle anse), ETA will provided INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 34:52:43 Dependent Affected by the power issue at the main site Attached to HDS360 INC376191 HDN243 BOIS_NEUF Nord Ericsson 2G C O&M Fuel 5/14/2020 10:52 32:42:38 Fuel Generator failure (Fuel issue) Fuel team is informed 5/15/2020 8:45 AM. ETA to be provided by them INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 5/14/2020 14:40 28:54:27 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. More update will follow INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 26:09:43 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 23:19:43 Power Generator Failure (Faulty AVR) Team is replacing the AC alternator INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D O&M Fuel 5/15/2020 10:11 8:45:43 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/15/2020 at 6:40 PM, ETR to be provided INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 10:39 8:38:01 Power Power Failure (Indeterminate) The Talkpool team cannot access the site, the area is blocked by gangsters. Next update to share when available INC376699 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 5/15/2020 14:11 5:22:40 Power Generator failure (Indeterminate) Fuel added but a team is informed to reach the site for the recovery. ETA: 8:30 PM. INC377012 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/15/2020 14:12 5:21:40 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: 8:00 PM. INC376910 HDS296 LAPLANTE Sud Ericsson 2G C Talkpool 5/15/2020 14:19 4:37:15 Power Generator failure (Indeterminate) Team is on site INC377029 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G B Talkpool 5/15/2020 15:06 4:28:02 Power Generator failure (Indeterminate) Site is auto with EDH. Site will be recovered with commercial power EDH. INC377029 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G B Talkpool 5/15/2020 15:06 4:28:02 Dependent Affected by the power issue at the main site Affected by HDN150 INC377029 HDN183 LA RESERVE Nord-Ouest Ericsson 2G B Talkpool 5/15/2020 15:06 4:28:02 Dependent Affected by the power issue at the main site Affected by HDN150 INC377029 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G B Talkpool 5/15/2020 15:06 4:28:02 Dependent Affected by the power issue at the main site Affected by HDN150 INC377035 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 5/15/2020 15:14 4:20:29 Power Generator failure (Indeterminate) Power Issue. Power team is on the way to check. ETA: not yet provided. INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 15:00 4:17:28 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377049 HDO390 Rue du Port Ouest Ericsson LTE A Talkpool 5/15/2020 15:42 4:11:56 Fiber Transmission(Fiber) Affected by the fiber in south region INC377049 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson LTE A Talkpool 5/15/2020 15:42 4:11:56 Fiber Transmission(Fiber) Affected by the fiber in south region INC377049 HGA005 FOND_DES_NEGRES Nippes Ericsson LTE A Talkpool 5/15/2020 15:42 4:11:56 Fiber Transmission(Fiber) Affected by the fiber in south region INC377049 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson LTE A Talkpool 5/15/2020 15:42 4:11:56 Fiber Transmission(Fiber) Affected by the fiber in south region INC377049 HDO378 CHATULEY Ouest Ericsson LTE A Talkpool 5/15/2020 15:42 4:11:56 Fiber Transmission(Fiber) Affected by the fiber in south region INC377049 HGA001 MORNE_BLANC Nippes Ericsson LTE A Talkpool 5/15/2020 15:42 4:11:56 Fiber Transmission(Fiber) Affected by the fiber in south region INC377049 HDS005 CAYES-JACMEL Sud-Est Ericsson LTE A Talkpool 5/15/2020 15:42 4:11:56 Fiber Transmission(Fiber) Affected by the fiber in south region INC377049 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 5/15/2020 15:42 4:11:56 Fiber Transmission(Fiber) Affected by the fiber in south region INC377049 HDS021 ST CYR Sud-Est Ericsson LTE A Talkpool 5/15/2020 15:42 4:11:56 Fiber Transmission(Fiber) Affected by the fiber in south region INC377049 HDO358 PETIT_GOAVE Ouest Ericsson LTE A Talkpool 5/15/2020 15:42 4:11:56 Fiber Transmission(Fiber) Affected by the fiber in south region INC377049 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson LTE A Talkpool 5/15/2020 15:42 4:11:56 Fiber Transmission(Fiber) Affected by the fiber in south region INC377049 HDO354 DUFORT Ouest Ericsson LTE A Talkpool 5/15/2020 15:42 4:11:56 Fiber Transmission(Fiber) Affected by the fiber in south region INC377049 HGA002 MIRAGOANE Nippes Ericsson LTE A Talkpool 5/15/2020 15:42 4:11:56 Fiber Transmission(Fiber) Affected by the fiber in south region INC377049 HDS032 MEYER Sud-Est Ericsson LTE A Talkpool 5/15/2020 15:42 4:11:56 Fiber Transmission(Fiber) Affected by the fiber in south region INC377049 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson 3G B Talkpool 5/15/2020 15:42 4:11:56 Fiber Transmission(Fiber) Affected by the fiber in south region INC377049 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 5/15/2020 15:42 4:11:56 Fiber Transmission(Fiber) Affected by the fiber in south region INC376944 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 5/15/2020 15:49 3:07:43 Dependent Transmission (Fiber issue) The site will be back in service once the fiber issue solved INC377056 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G B Talkpool 5/15/2020 16:29 3:05:28 Power Generator failure (Indeterminate) Team has been dispatched. New ETA: 8:00 PM. INC376967 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/15/2020 17:34 2:19:56 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 19:35h INC377069 COW075 HAVEN_COW Ouest Ericsson 2G D Talkpool 5/15/2020 18:00 0:56:43 Power Generator failure (Indeterminate) Team is informed , ETA to be provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 780:54:43 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 532:05:43 RBS RBS Fault (Indeterminate) access blocked due non-payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 254:12:43 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 214:29:43 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 188:18:14 RBS RBS Fault (RUS failure) RUS01B3 already collected. Due to heavy rain, the replacement is postponed on 5/15/2020 INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 141:23:14 RBS RBS Fault (Fiber cable issue) Fiber cable already collected. Replacement is scheduled for May 15, 2020 INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 126:04:43 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 117:48:40 RBS RBS Fault (Indeterminate) Inverter faulty, ETR not provided yet. INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 55:50:14 Power Generator failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install. More update May 15, 2020 INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 55:40:14 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 55:26:43 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spart need to be replaced, ETR not yet available INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 44:48:43 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spart need to be replaced, ETR not yet available INC376107 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/13/2020 23:48 43:08:43 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC376312 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/14/2020 4:16 39:22:14 RBS RBS Fault (DUG Failure) DUG requested not collected yet. Spare not yet available INC376364 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/14/2020 15:20 28:18:13 RBS RBS Fault (RUS failure) Faulty RUS01B3 requested not yet collected. Spare not yet available. INC376481 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/14/2020 17:16 26:22:13 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available. INC376545 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/14/2020 20:52 22:46:13 RBS RBS Fault (Indeterminate) Faulty RUS01B8 requested not yet collected. Spare not yet available INC376983 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/15/2020 8:40 10:58:14 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376887 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 5/15/2020 12:10 7:27:57 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC377035 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 5/15/2020 15:14 4:24:04 Power Generator failure (Indeterminate) Power Issue. Power team is on the way to check. ETA: not yet provided. INC377049 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 5/15/2020 15:42 3:14:43 Dependent Transmission (Fiber issue) The site will be back in service once the fiber issue solved INC376964 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 5/15/2020 17:20 2:17:25 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon INC376963 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/15/2020 17:00 1:56:43 RBS RBS Fault (Indeterminate) Team is informed, ETA not provided yet. INC377049 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/15/2020 17:18 1:38:43 Dependent Transmission (Fiber issue) The site will be back in service once the fiber issue solved Site temporarily halted due to not able to resolve the issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC376568 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/15/2020 1:45 5/15/2020 7:56 6:11:00 4:00:00 Not Compliant Power Generator failure (High temperature) low oil pressure OK low oil pressure & high temp, water and oil consumption // 1 gal oil added INC376581 HDS032 MEYER Sud-Est Ericsson LTE D Talkpool 5/15/2020 1:49 5/15/2020 7:50 6:01:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site up, RCA and resolution details will be provided by concerned team INC376674 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson LTE D Talkpool 5/15/2020 1:59 5/15/2020 7:43 5:44:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site up, RCA and resolution details will be provided by concerned team INC376578 HDO390 DRUE DU PORT Ouest Ericsson LTE A Talkpool 5/15/2020 1:53 5/15/2020 7:54 6:01:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site up, RCA and resolution details will be provided by concerned team INC376663 HDO422 MORNE MICHEL Ouest Ericsson 2G B Talkpool 5/15/2020 1:04 5/15/2020 8:17 7:13:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature OK High temp, water consumption // 1 gal water added INC376572 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/15/2020 8:09 5/15/2020 11:12 3:03:00 4:00:00 Compliant Power RBS Fault (Indeterminate) RBS 2106 faulty OK RBS 2106 DOWN, genset backup set started temporarily to supply the RBS. INC376701 HDS357 BANANE Sud-Est Ericsson 2G C Talkpool 5/15/2020 6:48 5/15/2020 10:45 3:57:00 4:00:00 Compliant Power Generator failure (Indeterminate) High temperature due to radiator dirty OK High Temperature Alarm / Coolant insufficient INC376558 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 5/14/2020 22:48 5/15/2020 11:40 12:52:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Oil pressure and oil hose OK Excessive oil leak in the crankcase gasket and the oil gauge hose / 2 gal of oil added INC376759 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/15/2020 10:34 5/15/2020 13:49 3:14:22 4:00:00 Compliant Power Generator failure (Water Pump Issue) Faulty water pump Need to be justified RCA and resolution details still pending from the contractor INC376019 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 5/13/2020 19:08 5/15/2020 17:20 46:12:09 4:00:00 Not Compliant Power Generator failure (Low Voltage) low DC voltage due to faulty backup battery Need to be justified low DC voltage. Regulator has been swapped and genset restarted. INC376636 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/14/2020 21:32 5/15/2020 8:17 10:45:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Faulty rear and front seal Need to be justified 1 gallon of oil and 0.25 gallon of coolant added INC376696 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/15/2020 7:30 5/15/2020 9:39 2:09:42 4:00:00 Compliant Power Generator failure (Indeterminate) The terminal was loose OK Terminal has been tightened INC376695 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 6:35 5/15/2020 10:10 3:35:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Genset has been restarted INC376860 HAIDO250 COKTO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/15/2020 10:41 5/15/2020 11:50 1:09:02 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped OK Breaker has been reset INC376901 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/15/2020 13:00 5/15/2020 14:51 1:51:35 4:00:00 Compliant Power Generator failure (Low oil Pressure) Faulty rear and front seal OK 1 gallon of oil added and genset restarted INC376897 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 12:35 5/15/2020 15:25 2:50:38 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery failure OK Genset restarted with external battery INC376113 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/14/2020 0:31 5/15/2020 17:25 40:53:44 4:00:00 Not Compliant Power Power Failure (Indeterminate) Head cylinder is defective Spare Head cylinder and engine starter has been replaced INC376937 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/15/2020 15:38 5/15/2020 18:35 2:57:23 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC376958 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/15/2020 16:45 5/15/2020 18:51 2:06:42 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC376617 HAIDN041 GALMAN Nord ZTE 2G+3G C Talkpool 5/14/2020 20:30 5/15/2020 7:27 10:56:55 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC376631 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/14/2020 20:56 5/15/2020 7:32 10:35:45 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC376665 HDC360 LIMONADE Nord Ericsson 2G+3G+LTE D Talkpool 5/15/2020 1:20 5/15/2020 8:16 6:55:59 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC376665 HDC359 SAPATETE Centre Ericsson 2G+3G D Talkpool 5/15/2020 1:20 5/15/2020 8:16 6:55:59 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC360 Cascaded Site up with the main site INC376575 HDC204 BELLADERE Centre Ericsson LTE A Talkpool 5/15/2020 1:58 5/15/2020 7:20 5:22:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC376583 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/15/2020 3:32 5/15/2020 7:26 3:53:59 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolution details will be provided by concerned team INC376684 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/15/2020 4:08 5/15/2020 7:30 3:21:59 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System failure OK The site is back in service with sunrise INC376598 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/15/2020 5:56 5/15/2020 7:48 1:51:59 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System failure OK The site is back in service with sunrise INC376465 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/14/2020 16:45 5/15/2020 8:40 15:55:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC376569 HDC218 LIMONADE Nord Ericsson 2G+3G A Talkpool 5/15/2020 1:57 5/15/2020 10:25 8:27:48 4:00:00 Not Compliant Transmission Transmission (RAU failure) RAU switched on TX off Need to be justified RAU set on TX on INC376622 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 5/14/2020 20:00 5/15/2020 10:38 14:37:52 4:00:00 Not Compliant RBS RBS Fault (DUW failure) DUW chassis faulty. Need to be justified DUW chassis has been replaced. INC376497 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D O&M Fuel 5/14/2020 17:52 5/15/2020 10:25 16:32:59 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted. INC376605 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/14/2020 18:42 5/15/2020 10:22 15:39:49 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC376538 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/14/2020 20:00 5/15/2020 11:34 15:33:52 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC376638 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 5/14/2020 21:40 5/15/2020 11:26 13:45:54 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC376690 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D O&M Fuel 5/15/2020 5:16 5/15/2020 11:27 6:10:59 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Need to be justified Resolution details will be provided by concerned team INC376680 HAIDN007 RUE_19_20C Nord ZTE 2G+3G+LTE A Talkpool 5/15/2020 6:04 5/15/2020 13:20 7:15:59 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure Need to be justified 1.5 gal. of oil added and genset restarted. INC376654 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 5/14/2020 22:52 5/15/2020 13:28 14:35:57 4:00:00 Not Compliant Transmission Transmission (NPU Failure) NPU frozen Need to be justified NPU has been reset. INC376533 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/14/2020 19:35 5/15/2020 13:40 18:04:13 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Power outage on RBS Need to be justified Inverter reset and genset restarted. INC376591 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 5/15/2020 5:12 5/15/2020 13:37 8:24:59 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to fan belt broken Spare Fan belt replaced and genset restarted. INC376595 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/15/2020 5:20 5/15/2020 15:11 9:50:58 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC376632 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/14/2020 21:11 5/15/2020 15:20 18:09:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Indeterminate Need to be justified Resolution details will be provided by concerned team INC376885 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/15/2020 12:10 5/15/2020 15:54 3:43:58 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker Tripped Need to be justified DC load breaker reset and genset restarted. INC376885 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/15/2020 12:10 5/15/2020 15:54 3:43:58 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC253 Cascaded Site up with the main site INC376885 COW032 ENNERY_COW Artibonite Ericsson 2G D Talkpool 5/15/2020 12:10 5/15/2020 15:54 3:43:58 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC253 Cascaded Site up with the main site INC375847 HDN170 TI_BOUKAN Nord-Ouest Ericsson 2G D Talkpool 5/13/2020 14:24 5/15/2020 15:37 49:13:07 4:00:00 Not Compliant Power Power Failure (Solar System failure) Indeterminate Need to be justified Resolution details will be provided by concerned team INC377023 HDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 5/15/2020 14:40 5/15/2020 16:20 1:40:08 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolution details will be provided by concerned team INC376977 HDC275 DAUPHINE Artibonite Ericsson 2G B Talkpool 5/15/2020 18:07 5/15/2020 18:53 0:45:38 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolution details will be provided by concerned team Sector- Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC376391 HDN288 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/14/20 16:30 5/15/20 8:30 16:00:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) DUG frozen Need to be justified Power reset on DUG INC376131 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/14/20 6:36 5/15/20 8:38 26:02:22 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC375729 HDC241 PAPAYE Centre Ericsson 2G D Talkpool 5/13/20 23:24 5/15/20 10:35 35:11:07 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) DUG was off Need to be justified DUG turned on INC375950 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 5/13/20 17:40 5/15/20 11:37 41:57:23 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) RUS frozen Need to be justified RUS has been reset INC376635 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/14/20 21:22 5/15/20 11:28 14:06:19 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) Faulty DTRU sector A and B Need to be justified DTRU has been replaced INC376318 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/14/20 1:42 5/15/20 12:22 34:40:22 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS01B# blocked Need to be justified Power reset on RUS INC376492 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/14/20 17:49 5/15/20 13:38 19:49:22 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC376936 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/15/20 15:30 5/15/20 16:37 1:07:23 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 15 18:40:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 16 May 2020 00:40:03 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 2 8 11 10 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 2 1 0 19 ZTE 4 3 0 0 4 Huawei 8 7 7 0 8 Network 30 12 8 0 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 2 0 1 8 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 243:42:00 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 138:08:00 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 103:28:00 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 97:22:00 Power Generator Failure (Engine Knocking ) New genset is on the way for replacement. ETA: 05:00 PM,is expired Team cannot provide any update INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 70:18:00 Power Generator faulty (head cylinder failure) Team is working on the site INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 70:18:00 Dependent Affected by the power issue at the main site Attached to HDC106 INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M Fuel 5/14/2020 5:32 39:06:00 Fuel Generator failure (Fuel issue) Hybrid team fix the fuel sensor issue. Fuel Team is informed since 5/15/2020 , 8:00PM. ETR to be provide by them INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 36:34:00 Power Generator Failure (Alternator Failure) an AC alternator is on way (at belle anse), ETA will provided INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 36:34:00 Dependent Affected by the power issue at the main site Attached to HDS360 INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 5/14/2020 14:40 29:58:00 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 27:51:00 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 25:01:00 Power Generator Failure (Faulty AVR) Team is replacing the AVR INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D O&M Fuel 5/15/2020 10:11 10:27:00 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/15/2020 at 6:40 PM, ETR to be provided INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 10:39 9:59:00 Power Power Failure (Indeterminate) Talkpool team cannot access the site, the area is blocked by gangsters. Next update to share when available INC376699 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 5/15/2020 14:11 6:27:00 Power Generator failure (Indeterminate) Fuel added but a team is informed to reach the site for the recovery. ETA: 8:30 PM. INC376910 HDS296 LAPLANTE Sud Ericsson 2G C Talkpool 5/15/2020 14:19 6:19:00 Transmission Transmission (Indeterminate) no power issue found , Tx Team will reach the site , ETA not yet available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 15:00 5:38:00 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377035 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 5/15/2020 15:14 5:24:00 Power Generator failure (Indeterminate) After Tx team intervention, Power team is requested. ETA: not yet provided. INC377056 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/15/2020 16:29 4:09:00 Power Generator failure (Indeterminate) Team has been dispatched. New ETA: 8:18 PM. INC377069 COW075 HAVEN_COW Ouest Ericsson 2G D Talkpool 5/15/2020 18:00 2:38:00 Power Generator failure (Indeterminate) Team is informed , ETA 8:30PM INC376988 HAIDO432 BERCY Ouest Huawei 2G A Talkpool 5/15/2020 18:53 1:45:00 Power Generator failure (Indeterminate) Team has been dispatched. New ETA:9:50 PM INC376993 HDO070 DELMAS_75_BRUTUS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 19:14 1:24:00 Power Power Failure (Indeterminate) Team has been informed. ETA 9:45PM. INC377087 HDS241 MARC_LASSERE Sud Ericsson 2G C Talkpool 5/15/2020 19:25 1:13:00 Power Generator failure (Indeterminate) Power Team and TX Team will reach the site , ETA not yet available INC377087 HDS292 BAIE DU MESLE Sud Ericsson 2G C Talkpool 5/15/2020 19:25 1:13:00 Dependent Affected by the power issue at the main site Attached to HDS241 INC377087 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 5/15/2020 19:25 1:13:00 Dependent Affected by the power issue at the main site Attached to HDS241 INC377087 HGA022 CAMOLIE Nippes Ericsson 2G C Talkpool 5/15/2020 19:25 1:13:00 Dependent Affected by the power issue at the main site Attached to HDS241 INC377087 HDS142 FLAMANDS Sud Ericsson 2G C Talkpool 5/15/2020 19:25 1:13:00 Dependent Affected by the power issue at the main site Attached to HDS241 INC377087 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 5/15/2020 19:25 1:13:00 Dependent Affected by the power issue at the main site Attached to HDS241 INC377088 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/15/2020 19:33 1:05:00 Power Generator failure (Indeterminate) Team has been dispatched. New ETA: not yet available INC376997 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/15/2020 19:33 1:05:00 Dependent Affected by the power issue at the main site Attached to HDN167 INC376996 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/15/2020 19:49 0:49:00 Power Power Failure (Solar System failure) Site will be up with sunrise ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 15 19:41:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 16 May 2020 01:41:55 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 783:38:15 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 534:49:15 RBS RBS Fault (Indeterminate) access blocked due non-payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 256:56:15 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 217:13:15 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 190:20:15 RBS RBS Fault (RUS failure) RUS01B3 already collected. Due to heavy rain, the replacement is postponed on 5/16/2020 INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 143:25:15 RBS RBS Fault (Fiber cable issue) Fiber cable already collected. Replacement is scheduled for May 16, 2020 INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 128:48:15 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 120:32:15 RBS RBS Fault (Indeterminate) Inverter faulty, ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 58:10:15 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spart need to be replaced, ETR not yet available INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 57:52:15 Power Generator failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install. More update May 16, 2020 INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 57:42:15 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 47:32:15 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spart need to be replaced, ETR not yet available INC376107 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/13/2020 23:48 45:52:15 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC376312 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/14/2020 4:16 41:24:15 RBS RBS Fault (DUG Failure) DUG requested not collected yet. Spare not yet available INC376364 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/14/2020 15:20 30:20:15 RBS RBS Fault (RUS failure) Faulty RUS01B3 requested not yet collected. Spare not yet available. INC376481 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/14/2020 17:16 28:24:15 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available. INC376545 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/14/2020 20:52 24:48:15 RBS RBS Fault (Indeterminate) Faulty RUS01B8 requested not yet collected. Spare not yet available INC377012 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/15/2020 14:12 7:28:15 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: 9:40 PM. INC377035 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 5/15/2020 15:14 6:26:15 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site 5/16/2020 INC376963 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/15/2020 17:00 4:40:15 RBS RBS Fault (Indeterminate) Team working on site INC376979 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/15/2020 18:07 3:33:15 RBS RBS Fault (Indeterminate) Sector A down. Tx team is informed. ETA 10:15 pm Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 15 20:24:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 16 May 2020 02:24:17 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 2 11 9 10 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 6 1 0 20 ZTE 3 2 0 0 3 Huawei 9 9 9 0 9 Network 27 17 10 0 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 2 0 3 6 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 245:26:28 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 139:52:28 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 105:12:28 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 99:06:28 Power Generator Failure (Engine Knocking ) New genset is on the way for replacement. ETA: 05:00 PM,is expired Team cannot provide any update INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 72:02:28 Power Generator faulty (head cylinder failure) Team is working on the site INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 72:02:28 Dependent Affected by the power issue at the main site Attached to HDC106 INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M Fuel 5/14/2020 5:32 40:50:28 Fuel Generator failure (Fuel issue) Hybrid team fix the fuel sensor issue. Fuel Team is informed since 5/15/2020 , 8:00PM. ETR to be provide by them INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 38:18:28 Power Generator Failure (Alternator Failure) Spare already collected, ETR 11:20PM INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 38:18:28 Dependent Affected by the power issue at the main site Attached to HDS360 INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 5/14/2020 14:40 31:42:28 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 29:35:28 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 26:45:28 Power Generator Failure (Faulty AVR) Team still on site replacing the AVR INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D O&M Fuel 5/15/2020 10:11 12:11:28 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/15/2020 at 6:40 PM, ETR to be provided INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 10:39 11:43:28 Power Power Failure (Indeterminate) Talkpool team cannot access the site, the area is blocked by gangsters. Next update to share when available INC376910 HDS296 LAPLANTE Sud Ericsson 2G C Talkpool 5/15/2020 14:19 8:03:28 Transmission Transmission (Indeterminate) No power issue found, Tx Team will reach the site , ETA 11:30PM INC376999 HGA026 MACHOKET Nippes Ericsson 3G C Talkpool 5/15/2020 14:28 7:54:28 Transmission Transmission (Indeterminate) Team is informed , ETA not yet available INC376999 HGA023 BARADERE Nippes Ericsson 3G C Talkpool 5/15/2020 14:28 7:54:28 Dependent Affected by the Transmission issue at the main site Attached to HGA026 INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 15:00 7:22:28 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377029 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G B Talkpool 5/15/2020 15:06 7:16:28 Power Generator failure (Indeterminate) Site is auto with EDH. Site will be recovered with commercial power EDH. INC377035 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 5/15/2020 15:14 7:08:28 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site 5/16/2020 INC377029 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 5/15/2020 15:14 7:08:28 Dependent Affected by the power issue at the main site Attached to HDN150 INC377104 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/15/2020 15:49 6:33:28 Power Power Failure (Solar System failure) Solar site , it will recover with solar power INC377069 COW075 HAVEN_COW Ouest Ericsson 2G D Talkpool 5/15/2020 18:00 4:22:28 Transmission Transmission (Indeterminate) No power issue found , Tx Team will reach the site , ETA 10:40PM INC376993 HDO070 DELMAS_75_BRUTUS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 19:14 3:08:28 Power Power Failure (Indeterminate) Team is working on site. INC377088 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/15/2020 19:33 2:49:28 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site 5/16/2020 INC376997 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/15/2020 19:33 2:49:28 Dependent Affected by the power issue at the main site Attached to HDN167 INC376996 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/15/2020 19:49 2:33:28 Power Power Failure (Solar System failure) Site will be up with sunrise INC377206 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/15/2020 20:59 1:23:28 Power Power Failure (Solar System failure) Site will be up with sunrise INC377106 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/15/2020 20:59 1:23:28 Power Power Failure (Solar System failure) Site will be up with sunrise INC377211 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/15/2020 20:59 1:23:28 Power Power Failure (Solar System failure) Site will be up with sunrise INC377210 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/15/2020 21:32 0:50:28 Power Power Failure (Indeterminate) Private business, no access at night. Team will reach site 5/16/2020 ETA 8:00AM. INC377210 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 21:32 0:50:28 Dependent Affected by the power issue at the main site Affected by HDO021 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition May, Friday 15th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 15th Security May, Friday 15th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 15th Security May, Friday 15th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 15th Security May, Friday 15th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 15 22:28:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 16 May 2020 04:28:20 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) In-Reply-To: References: Message-ID: Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 786:25:08 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 537:36:08 RBS RBS Fault (Indeterminate) access blocked due non-payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 259:43:08 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 220:00:08 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 193:07:08 RBS RBS Fault (RUS failure) RUS01B3 already collected. Due to heavy rain, the replacement is postponed on 5/16/2020 INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 146:12:08 RBS RBS Fault (Fiber cable issue) Fiber cable already collected. Replacement is scheduled for May 16, 2020 INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 131:35:08 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 123:19:08 RBS RBS Fault (Indeterminate) Inverter faulty, ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 60:57:08 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spart need to be replaced, ETR not yet available INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 60:39:08 Power Generator failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install. More update May 16, 2020 INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 60:29:08 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 50:19:08 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spart need to be replaced, ETR not yet available INC376107 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/13/2020 23:48 48:39:08 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC376312 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/14/2020 4:16 44:11:08 RBS RBS Fault (DUG Failure) DUG requested not collected yet. Spare not yet available INC376364 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/14/2020 15:20 33:07:08 RBS RBS Fault (RUS failure) Faulty RUS01B3 requested not yet collected. Spare not yet available. INC376481 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/14/2020 17:16 31:11:08 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available. INC376545 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/14/2020 20:52 27:35:08 RBS RBS Fault (Indeterminate) Faulty RUS01B8 requested not yet collected. Spare not yet available INC377012 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/15/2020 14:12 10:15:08 Transmission Transmission (Indeterminate) Sector A down. Location very far, Tx team will reach the site 5/16/2020 ETA 07:00 AM INC377035 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 5/15/2020 15:14 9:13:08 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site 5/16/2020 INC376979 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/15/2020 18:07 6:20:08 RBS RBS Fault (Indeterminate) Sector A down. Location very far, Tx team will reach the site 5/16/2020 ETA 09:00 AM INC377121 HGA009 PTE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 5/15/2020 23:27 1:00:08 Power Power Failure (Indeterminate) Team is informed , ETA 2:20AM Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 15 22:41:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 16 May 2020 04:41:50 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 4 7 6 11 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 2 1 0 20 ZTE 3 2 1 0 3 Huawei 5 5 5 1 5 Network 27 9 7 1 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 2 0 10 2 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 247:41:58 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 193:17:58 RBS RBS Fault (RUS failure) RUS01B3 already collected. Due to heavy rain, the replacement is postponed on 5/16/2020 INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 146:22:58 RBS RBS Fault (Fiber cable issue) Fiber cable already collected. Replacement is scheduled for May 16, 2020 INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 107:27:58 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 101:21:58 Power Generator Failure (Engine Knocking ) New genset is expected to arrive in the south region , 5/16/2020. ETR to be provide by concern Team INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 60:49:58 Power Generator failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install. More update May 16, 2020 INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 60:39:58 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC376312 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/14/2020 4:16 44:21:58 RBS RBS Fault (DUG Failure) DUG requested not collected yet. Spare not yet available INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M Fuel 5/14/2020 5:32 43:05:58 Fuel Generator failure (Fuel issue) Hybrid team fix the fuel sensor issue. Fuel Team is informed since 5/15/2020 , 8:00PM. ETR to be provide by them INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 40:33:58 Power Generator Failure (Alternator Failure) Spare already collected, replacement is expected to be done 5/16/2020. ETR not yet provide INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 40:33:58 Dependent Affected by the power issue at the main site Attached to HDS360 INC376364 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/14/2020 15:20 33:17:58 RBS RBS Fault (RUS failure) Faulty RUS01B3 requested not yet collected. Spare not yet available. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 31:50:58 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC376481 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/14/2020 17:16 31:21:58 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available. INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 29:00:58 Power Generator Failure (Faulty AVR) Team still on site for swapping INC376545 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/14/2020 20:52 27:45:58 RBS RBS Fault (Indeterminate) Faulty RUS01B8 requested not yet collected. Spare not yet available INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D O&M Fuel 5/15/2020 10:11 14:26:58 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/15/2020 at 6:40 PM, ETR to be provided INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 10:39 13:58:58 Power Power Failure (Indeterminate) Talkpool team cannot access the site, the area is blocked by gangsters. Next update to share when available INC377012 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/15/2020 14:12 10:25:58 Transmission Transmission (Indeterminate) Sector A down. Location very far, Tx team will reach the site 5/16/2020 ETA 07:00 AM INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 15:00 9:37:58 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377035 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 5/15/2020 15:14 9:23:58 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site 5/16/2020 INC377104 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/15/2020 15:49 8:48:58 Power Power Failure (Solar System failure) Solar site , it will recover with solar power INC377069 COW075 HAVEN_COW Ouest Ericsson 2G D Talkpool 5/15/2020 18:00 6:37:58 Transmission Transmission (RAU failure) RAU reported faulty by Talkpool Team . More feedback is expected from them INC376979 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/15/2020 18:07 6:30:58 RBS RBS Fault (Indeterminate) Sector A down. Location very far, Tx team will reach the site 5/16/2020 ETA 09:00 AM INC377210 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/15/2020 21:32 3:05:58 Power Power Failure (Indeterminate) Private business, no access at night. Team will reach site 5/16/2020 ETA 8:00AM. INC377210 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/15/2020 21:32 3:05:58 Dependent Affected by the power issue at the main site Affected by HDO021 INC377110 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/15/2020 22:47 1:50:58 Power Generator failure (Water Pump Issue) Water pump and radiator are faulty on site. More feedback is expected from Talkpool Team INC377209 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/15/2020 23:17 1:20:58 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/16/2020 at 7:00AM. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition ETR will be shared May16th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Friday 16th Security ETR will be shared May16th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Friday 16th Security ETR will be shared May16th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Friday 16th Security ETR will be shared May16th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 15 23:24:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 16 May 2020 05:24:23 +0000 Subject: [Rantt] Recall: NOC hourly report at 12:00 AM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 12:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Fri May 15 23:37:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 16 May 2020 05:37:31 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 3 9 6 18 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 5 1 0 25 ZTE 5 4 2 0 5 Huawei 6 6 6 1 6 Network 33 15 9 1 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 2 0 2 6 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 248:36:30 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 143:02:30 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 108:22:30 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 102:16:30 Power Generator Failure (Engine Knocking ) New genset is expected to arrive in the south region , 5/16/2020. ETR to be provide by concern Team INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M Fuel 5/14/2020 5:32 44:00:30 Fuel Generator failure (Fuel issue) Hybrid team fix the fuel sensor issue. Fuel Team is informed since 5/15/2020 , 8:00PM. ETR to be provide by them INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 41:28:30 Power Generator Failure (Alternator Failure) Spare already collected, replacement is expected to be done 5/16/2020. ETR not yet provide INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 41:28:30 Dependent Affected by the power issue at the main site Attached to HDS360 INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 5/14/2020 14:40 34:52:30 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 32:45:30 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 29:55:30 Power Generator Failure (Dynamo Faulty) The new Dynamo installed is also faulty , feedback is expected from Talkpool Team INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D O&M Fuel 5/15/2020 10:11 15:21:30 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/15/2020 at 6:40 PM, ETR to be provided INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 10:39 14:53:30 Power Power Failure (Indeterminate) Talkpool team cannot access the site, the area is blocked by gangsters. Next update to share when available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 15:00 10:32:30 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377226 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G B Talkpool 5/15/2020 15:06 10:26:30 Transmission Transmission (Indeterminate) 2G came up but 3G remains down. Tx team will reach the site 5/16/2020 8:00 AM INC377035 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 5/15/2020 15:14 10:18:30 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site 5/16/2020 INC377226 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 5/15/2020 15:14 10:18:30 Dependent Affected by the Transmission issue at the main site Attached to HDN150 INC377104 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/15/2020 15:49 9:43:30 Power Power Failure (Solar System failure) Solar site , it will recover with solar power INC377069 COW075 HAVEN_COW Ouest Ericsson 2G D Talkpool 5/15/2020 18:00 7:32:30 Transmission Transmission (RAU failure) RAU reported faulty by talkpool Team . More feedback is expected from them INC377088 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/15/2020 19:33 5:59:30 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site 5/16/2020 INC376997 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/15/2020 19:33 5:59:30 Dependent Affected by the power issue at the main site Attached to HDN167 INC376996 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/15/2020 19:49 5:43:30 Power Power Failure (Solar System failure) Site will be up with sunrise INC377206 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/15/2020 20:59 4:33:30 Power Power Failure (Solar System failure) Site will be up with sunrise INC377106 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/15/2020 20:59 4:33:30 Power Power Failure (Solar System failure) Site will be up with sunrise INC377211 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/15/2020 20:59 4:33:30 Power Power Failure (Solar System failure) Site will be up with sunrise INC377210 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/15/2020 21:32 4:00:30 Power Power Failure (Indeterminate) Private business, no access at night. Team will reach site 5/16/2020 ETA 8:00AM. INC377210 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/15/2020 21:32 4:00:30 Dependent Affected by the power issue at the main site Affected by HDO021 INC377218 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/15/2020 22:18 3:14:30 Power Power Failure (Solar System failure) Site will be up with sunrise INC377110 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/15/2020 22:47 2:45:30 Power Generator failure (Water Pump Issue) Water pump and radiator are faulty on site. More feedback is expected from Talkpool Team INC377209 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/15/2020 23:17 2:15:30 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/16/2020 at 7:00AM. INC377119 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 5/15/2020 23:27 2:05:30 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site 5/16/2020 7:12 AM INC377125 HDC253 ENNERY Artibonite Ericsson 2G+3G D Talkpool 5/15/2020 23:34 1:58:30 Power Generator failure (Indeterminate) Team is informed. ETA 3:16 AM INC377125 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/15/2020 23:34 1:58:30 Dependent Affected by the power issue at the main site Attached to HDC253 INC377125 COW032 ENNERY_COW Artibonite Ericsson 2G D Talkpool 5/15/2020 23:34 1:58:30 Dependent Affected by the power issue at the main site Attached to HDC253 INC377095 HAIDN004 ENNERY_COW Artibonite ZTE 2G+3G+LTE B Talkpool 5/15/2020 23:35 1:57:30 Power Generator failure (Indeterminate) Talkpool can't provide update INC377242 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/16/2020 0:15 1:17:30 Power Power Failure (Solar System failure) Site will be up with sunrise INC377246 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/16/2020 0:41 0:51:30 Power Generator failure (Indeterminate) Team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition ETR will be shared May16th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Saturday 16th Security ETR will be shared May16th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Saturday 16th Security ETR will be shared May16th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Saturday 16th Security ETR will be shared May16th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 16 01:22:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 16 May 2020 07:22:51 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 5 10 7 21 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 6 1 0 29 ZTE 5 5 2 0 6 Huawei 8 8 8 2 8 Network 38 19 11 2 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 2 0 4 6 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 250:24:36 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 144:50:36 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 110:10:36 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 104:04:36 Power Generator Failure (Engine Knocking ) New genset is expected to arrive in the south region , 5/16/2020. ETR to be provide by concern Team INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M Fuel 5/14/2020 5:32 45:48:36 Fuel Generator failure (Fuel issue) Hybrid team fix the fuel sensor issue. Fuel Team is informed since 5/15/2020 , 8:00PM. ETR to be provide by them INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 43:16:36 Power Generator Failure (Alternator Failure) Spare already collected, replacement is expected to be done 5/16/2020. ETR not yet provide INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 43:16:36 Dependent Affected by the power issue at the main site Attached to HDS360 INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 5/14/2020 14:40 36:40:36 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 34:33:36 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 31:43:36 Power Generator Failure (Dynamo Faulty) The new Dynamo installed is also faulty , feedback is expected from Talkpool Team INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D O&M Fuel 5/15/2020 10:11 17:09:36 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/15/2020 at 6:40 PM, ETR to be provided INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 10:39 16:41:36 Power Power Failure (Indeterminate) Talkpool team cannot access the site, the area is blocked by gangsters. Next update to share when available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 15:00 12:20:36 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377226 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G B Talkpool 5/15/2020 15:06 12:14:36 Transmission Transmission (Indeterminate) 2G came up but 3G remains down. Tx team will reach the site 5/16/2020 8:00 AM INC377035 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 5/15/2020 15:14 12:06:36 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site 5/16/2020 INC377226 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 5/15/2020 15:14 12:06:36 Dependent Affected by the Transmission issue at the main site Attached to HDN150 INC377104 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/15/2020 15:49 11:31:36 Power Power Failure (Solar System failure) Solar site , it will recover with solar power INC377069 COW075 HAVEN_COW Ouest Ericsson 2G D Talkpool 5/15/2020 18:00 9:20:36 Transmission Transmission (RAU failure) RAU reported faulty by Talkpool Team . More feedback is expected from them INC377088 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/15/2020 19:33 7:47:36 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site 5/16/2020 INC376997 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/15/2020 19:33 7:47:36 Dependent Affected by the power issue at the main site Attached to HDN167 INC376996 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/15/2020 19:49 7:31:36 Power Power Failure (Solar System failure) Site will be up with sunrise INC377206 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/15/2020 20:59 6:21:36 Power Power Failure (Solar System failure) Site will be up with sunrise INC377106 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/15/2020 20:59 6:21:36 Power Power Failure (Solar System failure) Site will be up with sunrise INC377211 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/15/2020 20:59 6:21:36 Power Power Failure (Solar System failure) Site will be up with sunrise INC377210 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/15/2020 21:32 5:48:36 Power Power Failure (Indeterminate) Private business, no access at night. Team will reach site 5/16/2020 ETA 8:00AM. INC377210 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 5/15/2020 21:32 5:48:36 Dependent Affected by the power issue at the main site Affected by HDO021 INC377218 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/15/2020 22:18 5:02:36 Power Power Failure (Solar System failure) Site will be up with sunrise INC377110 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/15/2020 22:47 4:33:36 Power Generator failure (Water Pump Issue) Water pump and radiator are faulty on site. More feedback is expected from Talkpool Team INC377209 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/15/2020 23:17 4:03:36 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/16/2020 at 7:00AM. INC377119 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 5/15/2020 23:27 3:53:36 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site 5/16/2020 7:12 AM INC377232 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G C Digicel 5/15/2020 23:27 3:53:36 RBS RBS Fault (Software Issue) 3G down due to license issue, BSS Team is informed to make the follow up INC377125 HDC253 ENNERY Artibonite Ericsson 2G+3G D Talkpool 5/15/2020 23:34 3:46:36 Power Generator failure (Indeterminate) Team is informed. ETA 3:16 AM INC377125 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/15/2020 23:34 3:46:36 Dependent Affected by the power issue at the main site Attached to HDC253 INC377125 COW032 ENNERY_COW Artibonite Ericsson 2G D Talkpool 5/15/2020 23:34 3:46:36 Dependent Affected by the power issue at the main site Attached to HDC253 INC377095 HAIDN004 ENNERY_COW Artibonite ZTE 2G+3G+LTE B Talkpool 5/15/2020 23:35 3:45:36 Power Generator failure (Indeterminate) Talkpool can't provide update INC377242 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/16/2020 0:15 3:05:36 Power Power Failure (Solar System failure) Site will be up with sunrise INC377246 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/16/2020 0:41 2:39:36 Power Generator failure (Indeterminate) Team is informed. ETA 4:00 AM INC377248 HAIGA051 MORNE_CHATEAU Grande-Anse ZTE 3G A Talkpool 5/16/2020 0:47 2:33:36 Transmission Transmission (Indeterminate) No access at night due to the Site locate on a private house , ETA 7:00AM INC377247 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/16/2020 1:09 2:11:36 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site 5/16/2020 7:15 AM INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 1:09 2:11:36 Power Power Failure (Solar System failure) Site will be up with sunrise INC377249 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/16/2020 1:23 1:57:36 Power Generator failure (Indeterminate) Team is informed. ETA 6:14 AM INC377207 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 1:25 1:55:36 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/16/2020 at 7:00AM. INC377134 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/16/2020 1:38 1:42:36 Power Power Failure (Indeterminate) Team is waiting for access. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition ETR will be shared May16th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Saturday 16th Security ETR will be shared May16th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Saturday 16th Security ETR will be shared May16th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Saturday 16th Security ETR will be shared May16th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 16 01:23:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 16 May 2020 07:23:34 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 5 10 7 21 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 6 1 0 29 ZTE 5 5 2 0 6 Huawei 8 8 8 2 8 Network 38 19 11 2 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 2 0 4 6 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 250:24:36 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 144:50:36 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 110:10:36 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 104:04:36 Power Generator Failure (Engine Knocking ) New genset is expected to arrive in the south region , 5/16/2020. ETR to be provide by concern Team INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M Fuel 5/14/2020 5:32 45:48:36 Fuel Generator failure (Fuel issue) Hybrid team fix the fuel sensor issue. Fuel Team is informed since 5/15/2020 , 8:00PM. ETR to be provide by them INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 43:16:36 Power Generator Failure (Alternator Failure) Spare already collected, replacement is expected to be done 5/16/2020. ETR not yet provide INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 43:16:36 Dependent Affected by the power issue at the main site Attached to HDS360 INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 5/14/2020 14:40 36:40:36 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 34:33:36 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 31:43:36 Power Generator Failure (Dynamo Faulty) The new Dynamo installed is also faulty , feedback is expected from Talkpool Team INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D O&M Fuel 5/15/2020 10:11 17:09:36 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/15/2020 at 6:40 PM, ETR to be provided INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 10:39 16:41:36 Power Power Failure (Indeterminate) Talkpool team cannot access the site, the area is blocked by gangsters. Next update to share when available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 15:00 12:20:36 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377226 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G B Talkpool 5/15/2020 15:06 12:14:36 Transmission Transmission (Indeterminate) 2G came up but 3G remains down. Tx team will reach the site 5/16/2020 8:00 AM INC377035 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 5/15/2020 15:14 12:06:36 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site 5/16/2020 INC377226 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 5/15/2020 15:14 12:06:36 Dependent Affected by the Transmission issue at the main site Attached to HDN150 INC377104 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/15/2020 15:49 11:31:36 Power Power Failure (Solar System failure) Solar site , it will recover with solar power INC377069 COW075 HAVEN_COW Ouest Ericsson 2G D Talkpool 5/15/2020 18:00 9:20:36 Transmission Transmission (RAU failure) RAU reported faulty by Talkpool Team . More feedback is expected from them INC377088 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/15/2020 19:33 7:47:36 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site 5/16/2020 INC376997 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/15/2020 19:33 7:47:36 Dependent Affected by the power issue at the main site Attached to HDN167 INC376996 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/15/2020 19:49 7:31:36 Power Power Failure (Solar System failure) Site will be up with sunrise INC377206 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/15/2020 20:59 6:21:36 Power Power Failure (Solar System failure) Site will be up with sunrise INC377106 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/15/2020 20:59 6:21:36 Power Power Failure (Solar System failure) Site will be up with sunrise INC377211 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/15/2020 20:59 6:21:36 Power Power Failure (Solar System failure) Site will be up with sunrise INC377210 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/15/2020 21:32 5:48:36 Power Power Failure (Indeterminate) Private business, no access at night. Team will reach site 5/16/2020 ETA 8:00AM. INC377210 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 5/15/2020 21:32 5:48:36 Dependent Affected by the power issue at the main site Affected by HDO021 INC377218 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/15/2020 22:18 5:02:36 Power Power Failure (Solar System failure) Site will be up with sunrise INC377110 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/15/2020 22:47 4:33:36 Power Generator failure (Water Pump Issue) Water pump and radiator are faulty on site. More feedback is expected from Talkpool Team INC377209 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/15/2020 23:17 4:03:36 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/16/2020 at 7:00AM. INC377119 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 5/15/2020 23:27 3:53:36 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site 5/16/2020 7:12 AM INC377232 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G C Digicel 5/15/2020 23:27 3:53:36 RBS RBS Fault (Software Issue) 3G down due to license issue, BSS Team is informed to make the follow up INC377125 HDC253 ENNERY Artibonite Ericsson 2G+3G D Talkpool 5/15/2020 23:34 3:46:36 Power Generator failure (Indeterminate) Team is informed. ETA 3:16 AM INC377125 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/15/2020 23:34 3:46:36 Dependent Affected by the power issue at the main site Attached to HDC253 INC377125 COW032 ENNERY_COW Artibonite Ericsson 2G D Talkpool 5/15/2020 23:34 3:46:36 Dependent Affected by the power issue at the main site Attached to HDC253 INC377095 HAIDN004 ENNERY_COW Artibonite ZTE 2G+3G+LTE B Talkpool 5/15/2020 23:35 3:45:36 Power Generator failure (Indeterminate) Talkpool can't provide update INC377242 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/16/2020 0:15 3:05:36 Power Power Failure (Solar System failure) Site will be up with sunrise INC377246 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/16/2020 0:41 2:39:36 Power Generator failure (Indeterminate) Team is informed. ETA 4:00 AM INC377248 HAIGA051 MORNE_CHATEAU Grande-Anse ZTE 3G A Talkpool 5/16/2020 0:47 2:33:36 Transmission Transmission (Indeterminate) No access at night due to the Site locate on a private house , ETA 7:00AM INC377247 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/16/2020 1:09 2:11:36 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site 5/16/2020 7:15 AM INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 1:09 2:11:36 Power Power Failure (Solar System failure) Site will be up with sunrise INC377249 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/16/2020 1:23 1:57:36 Power Generator failure (Indeterminate) Team is informed. ETA 6:14 AM INC377207 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 1:25 1:55:36 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/16/2020 at 7:00AM. INC377134 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/16/2020 1:38 1:42:36 Power Power Failure (Indeterminate) Team is waiting for access. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition ETR will be shared May16th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Saturday 16th Security ETR will be shared May16th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Saturday 16th Security ETR will be shared May16th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Saturday 16th Security ETR will be shared May16th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 16 01:29:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 16 May 2020 07:29:24 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 789:25:46 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 540:36:46 RBS RBS Fault (Indeterminate) access blocked due non-payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 262:43:46 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 223:00:46 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 196:07:46 RBS RBS Fault (RUS failure) RUS01B3 already collected. Due to heavy rain, the replacement is postponed on 5/16/2020 INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 149:12:46 RBS RBS Fault (Fiber cable issue) Fiber cable already collected. Replacement is scheduled for May 16, 2020 INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 134:35:46 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 126:19:46 RBS RBS Fault (Indeterminate) Inverter faulty, ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 63:57:46 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spare need to be replaced, ETR not yet available INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 63:39:46 Power Generator failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install. More update May 16, 2020 INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 63:29:46 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 53:19:46 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spare need to be replaced, ETR not yet available INC376107 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/13/2020 23:48 51:39:46 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC376312 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/14/2020 4:16 47:11:46 RBS RBS Fault (DUG Failure) DUG requested not collected yet. Spare not yet available INC376364 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/14/2020 15:20 36:07:46 RBS RBS Fault (RUS failure) Faulty RUS01B3 requested not yet collected. Spare not yet available. INC376481 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/14/2020 17:16 34:11:46 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available. INC376545 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/14/2020 20:52 30:35:46 RBS RBS Fault (Indeterminate) Faulty RUS01B8 requested not yet collected. Spare not yet available INC377012 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/15/2020 14:12 13:15:46 Transmission Transmission (Indeterminate) Sector A down. Location very far, Tx team will reach the site 5/16/2020 ETA 07:00 AM INC377035 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 5/15/2020 15:14 12:13:46 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site 5/16/2020 INC376979 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/15/2020 18:07 9:20:46 RBS RBS Fault (Indeterminate) Sector A down. Location very far, Tx team will reach the site 5/16/2020 ETA 09:00 AM Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 16 02:49:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 16 May 2020 08:49:14 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 2 11 12 22 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 6 1 0 36 ZTE 5 4 2 0 5 Huawei 6 6 6 0 6 Network 43 16 9 0 47 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 2 0 9 5 47 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 251:49:49 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 146:15:49 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 111:35:49 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 105:29:49 Power Generator Failure (Engine Knocking ) New genset is expected to arrive in the south region , 5/16/2020. ETR to be provide by concern Team INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M Fuel 5/14/2020 5:32 47:13:49 Fuel Generator failure (Fuel issue) Hybrid team fix the fuel sensor issue. Fuel Team is informed since 5/15/2020 , 8:00PM. ETR to be provide by them INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 44:41:49 Power Generator Failure (Alternator Failure) Spare already collected,replacement is expected to be done 5/16/2020. ETR not yet provide INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 44:41:49 Dependent Affected by the power issue at the main site Attached to HDS360 INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 5/14/2020 14:40 38:05:49 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 35:58:49 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 33:08:49 Power Generator Failure (Dynamo Faulty) The new Dynamo installed is also faulty , feedback is expected from Talkpool Team INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D O&M Fuel 5/15/2020 10:11 18:34:49 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/15/2020 at 6:40 PM, ETR to be provided INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 10:39 18:06:49 Power Power Failure (Indeterminate) Talkpool team cannot access the site, the area is blocked by gangsters. Next update to share when available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 15:00 13:45:49 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377226 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G B Talkpool 5/15/2020 15:06 13:39:49 Transmission Transmission (Indeterminate) 2G came up but 3G remains down. Tx team refuses to go the site at night. ETA:8h00AM INC377035 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 5/15/2020 15:14 13:31:49 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site 5/16/2020 INC377226 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 5/15/2020 15:14 13:31:49 Dependent Affected by the Transmission issue at the main site Attached to HDN150 INC377104 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/15/2020 15:49 12:56:49 Power Power Failure (Solar System failure) Solar site , it will recover with solar power INC377069 COW075 HAVEN_COW Ouest Ericsson 2G D Talkpool 5/15/2020 18:00 10:45:49 Transmission Transmission (RAU failure) RAU reported faulty by talkpool Team . More feedback is expected from them INC377088 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/15/2020 19:33 9:12:49 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site 5/16/2020 INC376997 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/15/2020 19:33 9:12:49 Dependent Affected by the power issue at the main site Attached to HDN167 INC376996 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/15/2020 19:49 8:56:49 Power Power Failure (Solar System failure) Site will be up with sunrise INC377206 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/15/2020 20:59 7:46:49 Power Power Failure (Solar System failure) Site will be up with sunrise INC377106 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/15/2020 20:59 7:46:49 Power Power Failure (Solar System failure) Site will be up with sunrise INC377211 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/15/2020 20:59 7:46:49 Power Power Failure (Solar System failure) Site will be up with sunrise INC377218 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/15/2020 22:18 6:27:49 Power Power Failure (Solar System failure) Site will be up with sunrise INC377110 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/15/2020 22:47 5:58:49 Power Generator failure (Water Pump Issue) Water pump and radiator are faulty on site. More feedback is expected from Talkpool Team INC377209 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/15/2020 23:17 5:28:49 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/16/2020 at 7:00AM. INC377119 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 5/15/2020 23:27 5:18:49 Power Generator failure (Indeterminate) Talkpool refuse to go to the site INC377232 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G C Digicel 5/15/2020 23:27 5:18:49 RBS RBS Fault (Software Issue) 3G down due to license issue, BSS Team is informed to make the follow up INC377125 HDC253 ENNERY Artibonite Ericsson 2G+3G D Talkpool 5/15/2020 23:34 5:11:49 Power Generator failure (Indeterminate) Team is on the site INC377125 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/15/2020 23:34 5:11:49 Dependent Affected by the power issue at the main site Attached to HDC253 INC377125 COW032 ENNERY_COW Artibonite Ericsson 2G D Talkpool 5/15/2020 23:34 5:11:49 Dependent Affected by the power issue at the main site Attached to HDC253 INC377095 HAIDN004 ENNERY_COW Artibonite ZTE 2G+3G+LTE B Talkpool 5/15/2020 23:35 5:10:49 Power Generator failure (Indeterminate) Talkpool can't provide update INC377242 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/16/2020 0:15 4:30:49 Power Power Failure (Solar System failure) Site will be up with sunrise INC377246 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/16/2020 0:41 4:04:49 Power Generator failure (Indeterminate) Team is informed. ETA 4:12 AM INC377247 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/16/2020 1:09 3:36:49 Power Generator failure (Indeterminate) Talkpool refuse to go to the site INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 1:09 3:36:49 Power Power Failure (Solar System failure) Site will be up with sunrise INC377249 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/16/2020 1:23 3:22:49 Power Generator failure (Indeterminate) Team is informed. ETA 6:14 AM INC377207 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 1:25 3:20:49 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/16/2020 at 7:00AM. INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 3:24 1:21:49 Power Power Failure (Solar System failure) Site will be up with sunrise INC377263 HDO412 MERCERY Ouest Ericsson 2G C Talkpool 5/16/2020 3:35 1:10:49 Transmission Transmission (Indeterminate) Affected by the transmission issue suspected on HDO353 INC377263 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G C Talkpool 5/16/2020 3:35 1:10:49 Transmission Transmission (Indeterminate) Affected by the transmission issue suspected on HDO353 INC377263 HDO425 DANO Ouest Ericsson 2G C Talkpool 5/16/2020 3:35 1:10:49 Transmission Transmission (Indeterminate) Affected by the transmission issue suspected on HDO353 INC377263 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G B Talkpool 5/16/2020 3:35 1:10:49 Transmission Transmission (Indeterminate) Affected by the transmission issue suspected on HDO353 INC377263 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 5/16/2020 3:35 1:10:49 Transmission Transmission (Indeterminate) Affected by the transmission issue suspected on HDO353 INC377263 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 5/16/2020 3:35 1:10:49 Transmission Transmission (Indeterminate) Affected by the transmission issue suspected on HDO353 INC377264 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/16/2020 3:40 1:05:49 Power Power Failure (Indeterminate) Team is aware, ETA 5:20AM. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition ETR will be shared May16th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Saturday 16th Security ETR will be shared May16th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Saturday 16th Security ETR will be shared May16th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Saturday 16th Security ETR will be shared May16th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 16 04:25:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 16 May 2020 10:25:01 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) In-Reply-To: References: Message-ID: Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 792:21:24 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 543:32:24 RBS RBS Fault (Indeterminate) access blocked due non-payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 265:39:24 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 225:56:24 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 199:03:24 RBS RBS Fault (RUS failure) RUS01B3 already collected. Due to heavy rain, the replacement is postponed on 5/16/2020 INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 152:08:24 RBS RBS Fault (Fiber cable issue) Fiber cable already collected. Replacement is scheduled for May 16, 2020 INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 137:31:24 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 129:15:24 RBS RBS Fault (Indeterminate) Inverter faulty, ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 66:53:24 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spare need to be replaced, ETR not yet available INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 66:35:24 Power Generator failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install. More update May 16, 2020 INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 66:25:24 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 56:15:24 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spare need to be replaced, ETR not yet available INC376107 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/13/2020 23:48 54:35:24 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC376312 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/14/2020 4:16 50:07:24 RBS RBS Fault (DUG Failure) DUG requested not collected yet. Spare not yet available INC376364 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/14/2020 15:20 39:03:24 RBS RBS Fault (RUS failure) Faulty RUS01B3 requested not yet collected. Spare not yet available. INC376481 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/14/2020 17:16 37:07:24 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available. INC376545 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/14/2020 20:52 33:31:24 RBS RBS Fault (Indeterminate) Faulty RUS01B8 requested not yet collected. Spare not yet available INC377012 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/15/2020 14:12 16:11:24 Transmission Transmission (Indeterminate) Sector A down. Location very far, Tx team will reach the site 5/16/2020 ETA 07:00 AM INC377035 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 5/15/2020 15:14 15:09:24 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site 5/16/2020 INC376979 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/15/2020 18:07 12:16:24 RBS RBS Fault (Indeterminate) Sector A down. Location very far, Tx team will reach the site 5/16/2020 ETA 09:00 AM INC377249 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/16/2020 1:23 5:00:24 Power Generator failure (Indeterminate) Team is informed. ETA 6:14 AM INC377263 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 5/16/2020 3:35 2:48:24 Transmission Transmission (Indeterminate) Affected by the transmission issue suspected on HDO353 Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 16 05:16:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 16 May 2020 11:16:36 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 16th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 16th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 254:09:03 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 148:35:03 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 113:55:03 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 107:49:03 Power Generator Failure (Engine Knocking ) New genset is expected to arrive in the south region , 5/16/2020. ETR to be provide by concern Team INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M Fuel 5/14/2020 5:32 49:33:03 Fuel Generator failure (Fuel issue) Hybrid team fix the fuel sensor issue. Fuel Team is informed since 5/15/2020 , 8:00PM. ETR to be provide by them INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 47:01:03 Power Generator Failure (Alternator Failure) Spare already collected,replacement is expected to be done 5/16/2020. ETR not yet provide INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 47:01:03 Dependent Affected by the power issue at the main site Attached to HDS360 INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 5/14/2020 14:40 40:25:03 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 38:18:03 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 35:28:03 Power Generator Failure (Dynamo Faulty) The new Dynamo installed is also faulty , feedback is expected from Talkpool Team INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D O&M Fuel 5/15/2020 10:11 20:54:03 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/15/2020 at 6:40 PM, ETR to be provided INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 10:39 20:26:03 Power Power Failure (Indeterminate) Talkpool team cannot access the site, the area is blocked by gangsters. Next update to share when available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 15:00 16:05:03 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377226 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G B Talkpool 5/15/2020 15:06 15:59:03 Transmission Transmission (Indeterminate) 2G came up but 3G remains down. Talkpool refuse to go to the site at night. ETA 8:00 AM INC377035 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 5/15/2020 15:14 15:51:03 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site 5/16/2020 INC377226 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 5/15/2020 15:14 15:51:03 Dependent Affected by the Transmission issue at the main site Attached to HDN150 INC377104 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/15/2020 15:49 15:16:03 Power Power Failure (Solar System failure) Solar site , it will recover with solar power INC377069 COW075 HAVEN_COW Ouest Ericsson 2G D Talkpool 5/15/2020 18:00 13:05:03 Transmission Transmission (RAU failure) RAU reported faulty by talkpool Team . More feedback is expected from them INC377088 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/15/2020 19:33 11:32:03 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site 5/16/2020 INC376997 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/15/2020 19:33 11:32:03 Dependent Affected by the power issue at the main site Attached to HDN167 INC376996 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/15/2020 19:49 11:16:03 Power Power Failure (Solar System failure) Site will be up with sunrise INC377206 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/15/2020 20:59 10:06:03 Power Power Failure (Solar System failure) Site will be up with sunrise INC377106 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/15/2020 20:59 10:06:03 Power Power Failure (Solar System failure) Site will be up with sunrise INC377211 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/15/2020 20:59 10:06:03 Power Power Failure (Solar System failure) Site will be up with sunrise INC377218 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/15/2020 22:18 8:47:03 Power Power Failure (Solar System failure) Site will be up with sunrise INC377110 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/15/2020 22:47 8:18:03 Power Generator failure (Water Pump Issue) Water pump and radiator are faulty on site. More feedback is expected from Talkpool Team INC377209 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/15/2020 23:17 7:48:03 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/16/2020 at 7:00AM. INC377119 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 5/15/2020 23:27 7:38:03 Power Generator failure (Indeterminate) Talkpool refuse to go to the site at night. ETA 7:12 AM INC377232 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G C Digicel 5/15/2020 23:27 7:38:03 RBS RBS Fault (Software Issue) 3G down due to license issue, BSS Team is informed to make the follow up INC377125 HDC253 ENNERY Artibonite Ericsson 2G+3G D Talkpool 5/15/2020 23:34 7:31:03 Power Generator failure (Indeterminate) Team is on the site INC377125 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/15/2020 23:34 7:31:03 Dependent Affected by the power issue at the main site Attached to HDC253 INC377125 COW032 ENNERY_COW Artibonite Ericsson 2G D Talkpool 5/15/2020 23:34 7:31:03 Dependent Affected by the power issue at the main site Attached to HDC253 INC377095 HAIDN004 ENNERY_COW Artibonite ZTE 2G+3G+LTE B Talkpool 5/15/2020 23:35 7:30:03 Power Generator failure (Indeterminate) Talkpool can't provide update INC377242 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/16/2020 0:15 6:50:03 Power Power Failure (Solar System failure) Site will be up with sunrise INC377246 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/16/2020 0:41 6:24:03 Power Generator failure (Indeterminate) Team is informed. ETA 7:18 AM INC377247 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/16/2020 1:09 5:56:03 Power Generator failure (Indeterminate) Talkpool refuse to go to the site at night. ETA 7:12 AM INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 1:09 5:56:03 Power Power Failure (Solar System failure) Site will be up with sunrise INC377207 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 1:25 5:40:03 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/16/2020 at 7:00AM. INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 3:24 3:41:03 Power Power Failure (Solar System failure) Site will be up with sunrise INC377263 HDO412 MERCERY Ouest Ericsson 2G C Talkpool 5/16/2020 3:35 3:30:03 Transmission Transmission (Indeterminate) Affected by the transmission issue on HDO386 INC377263 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G C Talkpool 5/16/2020 3:35 3:30:03 Transmission Transmission (Indeterminate) Affected by the transmission issue on HDO386 INC377263 HDO425 DANO Ouest Ericsson 2G C Talkpool 5/16/2020 3:35 3:30:03 Transmission Transmission (Indeterminate) Affected by the transmission issue on HDO386 INC377263 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G B Talkpool 5/16/2020 3:35 3:30:03 Transmission Transmission (Indeterminate) Affected by the transmission issue on HDO386 INC377263 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 5/16/2020 3:35 3:30:03 Transmission Transmission (Indeterminate) Affected by the transmission issue on HDO386 INC377263 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 5/16/2020 3:35 3:30:03 Transmission Transmission (Indeterminate) Affected by the transmission issue on HDO386 INC377146 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/16/2020 4:11 2:54:03 Power Power Failure (Solar System failure) Site will be up with sunrise INC377146 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/16/2020 4:11 2:54:03 Dependent Affected by the power issue at the main site Attached to HDC360 INC377148 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/16/2020 5:31 1:34:03 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC377269 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/16/2020 5:41 1:24:03 Power Generator failure (Indeterminate) Team is informed. ETA not yet available Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 793:07:03 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 544:18:03 RBS RBS Fault (Indeterminate) access blocked due non-payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 266:25:03 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 226:42:03 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 199:49:03 RBS RBS Fault (RUS failure) RUS01B3 already collected. Due to heavy rain, the replacement is postponed on 5/16/2020 INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 152:54:03 RBS RBS Fault (Fiber cable issue) Fiber cable already collected. Replacement is scheduled for May 16, 2020 INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 138:17:03 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 130:01:03 RBS RBS Fault (Indeterminate) Inverter faulty, ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 67:39:03 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spare need to be replaced, ETR not yet available INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 67:21:03 Power Generator failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install. More update May 16, 2020 INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 67:11:03 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 57:01:03 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spare need to be replaced, ETR not yet available INC376107 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/13/2020 23:48 55:21:03 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC376312 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/14/2020 4:16 50:53:03 RBS RBS Fault (DUG Failure) DUG requested not collected yet. Spare not yet available INC376364 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/14/2020 15:20 39:49:03 RBS RBS Fault (RUS failure) Faulty RUS01B3 requested not yet collected. Spare not yet available. INC376481 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/14/2020 17:16 37:53:03 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available. INC376545 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/14/2020 20:52 34:17:03 RBS RBS Fault (Indeterminate) Faulty RUS01B8 requested not yet collected. Spare not yet available INC377012 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/15/2020 14:12 16:57:03 Transmission Transmission (Indeterminate) Sector A down. Location very far, Tx team will reach the site 5/16/2020 ETA 07:00 AM INC377035 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 5/15/2020 15:14 15:55:03 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site 5/16/2020 INC376979 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/15/2020 18:07 13:02:03 RBS RBS Fault (Indeterminate) Sector A down. Location very far, Tx team will reach the site 5/16/2020 ETA 09:00 AM INC377263 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 5/16/2020 3:35 3:34:03 Transmission Transmission (Indeterminate) Affected by the transmission issue on HDO386 Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition ETR will be shared May16th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Saturday 16th Security ETR will be shared May16th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Saturday 16th Security ETR will be shared May16th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Saturday 16th Security ETR will be shared May16th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC376967 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/15/2020 17:34 5/15/2020 19:02 1:28:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Controller board has been reboot. INC377102 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/15/2020 20:20 5/15/2020 21:17 0:57:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site up without any intervention from power team. INC376993 HDO070 DELMAS_75_BRUTUS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 19:14 5/15/2020 22:17 3:03:00 4:00:00 Compliant Power Generator Failure (Overloaded) Overloaded OK Reset Huawei breaker and genset restarted. INC377134 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 1:38 5/16/2020 3:21 1:43:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Reset all breaker and restart genset. INC377210 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/15/2020 21:32 5/16/2020 2:33 5:01:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site up without any intervention from power team. INC377210 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 21:32 5/16/2020 2:33 5:01:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO021 Cascaded Back up with main site INC377264 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/16/2020 3:40 5/16/2020 5:43 2:03:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Genset started with another battery. INC377029 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G B Talkpool 5/15/2020 15:06 5/15/2020 20:36 5:30:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Up with the power commercial EDH INC377029 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G B Talkpool 5/15/2020 15:06 5/15/2020 20:36 5:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Cells back on air with the main site INC377029 HDN183 LA RESERVE Nord-Ouest Ericsson 2G B Talkpool 5/15/2020 15:06 5/15/2020 20:36 5:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Cells back on air with the main site INC377029 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G B Talkpool 5/15/2020 15:06 5/15/2020 20:36 5:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Cells back on air with the main site INC377029 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G B Talkpool 5/15/2020 15:06 5/15/2020 20:36 5:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Cells back on air with the main site INC376191 HDN243 BOIS_NEUF Nord Ericsson 2G C O&M Fuel 5/14/2020 10:52 5/15/2020 21:57 35:05:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel team is informed 5/15/2020 8:45 AM. ETA to be provided by them Need to be justified Fuel added INC377056 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/15/2020 16:29 5/15/2020 22:28 5:59:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Not yet provided OK Root cause & resolution details are expected from concerned team INC376988 HAIDO432 BERCY Ouest Huawei 2G A Talkpool 5/15/2020 18:53 5/15/2020 22:41 3:48:00 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm displayed on the genset board OK Engine stopped/ Reset board , Genset restarted on automode INC376699 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 5/15/2020 14:11 5/16/2020 0:12 10:01:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel team is informed 5/15/2020 8:45 AM. ETA to be provided by them Need to be justified Fuel added INC376998 HAIDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 5/15/2020 22:18 5/16/2020 1:49 3:31:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified Low oil pressure, oil sensor dirty, cleaned it,restart INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 5/16/2020 1:39 75:19:00 4:00:00 Not Compliant Power Generator faulty (head cylinder failure) Not yet provided OK Root cause & resolution details are expected from concerned team INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 5/16/2020 1:49 75:29:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC106 Cascaded Cells back on air with the main site INC376944 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HDO390 Rue du Port Ouest Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HGA005 FOND_DES_NEGRES Nippes Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HDO378 CHATULEY Ouest Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HGA001 MORNE_BLANC Nippes Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HDS005 CAYES-JACMEL Sud-Est Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HDS021 ST CYR Sud-Est Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HDO358 PETIT_GOAVE Ouest Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HDO354 DUFORT Ouest Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HGA002 MIRAGOANE Nippes Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HDS032 MEYER Sud-Est Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HDS008 MONCHIL Sud-Est Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HDS226 AQUIN Sud Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson 3G B Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC376910 HDS296 LAPLANTE Sud Ericsson 2G C Talkpool 5/15/2020 19:25 5/15/2020 22:25 3:00:00 4:00:00 Compliant Transmission Transmission (NPU Failure) NPU found frozen OK Reset has been made on NPU INC376910 HDS241 MARC_LASSERE Sud Ericsson 2G C Talkpool 5/15/2020 19:25 5/15/2020 22:25 3:00:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to SDH029 Cascaded Back in the air with the main site INC377087 HDS292 BAIE DU MESLE Sud Ericsson 2G C Talkpool 5/15/2020 19:25 5/15/2020 22:25 3:00:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to SDH029 Cascaded Back in the air with the main site INC377087 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 5/15/2020 19:25 5/15/2020 22:25 3:00:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to SDH029 Cascaded Back in the air with the main site INC377087 HGA022 CAMOLIE Nippes Ericsson 2G C Talkpool 5/15/2020 19:25 5/15/2020 22:25 3:00:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to SDH029 Cascaded Back in the air with the main site INC377087 HDS142 FLAMANDS Sud Ericsson 2G C Talkpool 5/15/2020 19:25 5/15/2020 22:25 3:00:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to SDH029 Cascaded Back in the air with the main site INC377087 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 5/15/2020 19:25 5/15/2020 22:25 3:00:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to SDH029 Cascaded Back in the air with the main site INC376999 HGA026 MACHOKET Nippes Ericsson 3G C Talkpool 5/15/2020 14:28 5/15/2020 22:25 7:57:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to SDH029 Cascaded Back in the air with the main site INC376999 HGA023 BARADERE Nippes Ericsson 3G C Talkpool 5/15/2020 14:28 5/15/2020 22:25 7:57:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to SDH029 Cascaded Back in the air with the main site INC377049 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC376963 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/15/2020 17:00 5/15/2020 21:34 4:34:00 4:00:00 Not Compliant RBS RBS Fault (Software Issue) License issue Need to be justified emergency license has been activate on site by BSS Team INC377121 HGA009 PTE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 5/15/2020 23:27 5/16/2020 2:34 3:07:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency stop button pressed OK Team has been reset alarm and restart genset Sector- Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC376964 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 5/15/2020 17:20 5/15/2020 20:36 3:16:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon OK Root cause & resolution details are expected from concerned team INC376969 HDN162 MORNE_ESTHERE Nord-Ouest Ericsson 2G A Talkpool 5/15/2020 17:43 5/15/2020 20:36 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Cells back on air with the main site INC376969 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 5/15/2020 17:43 5/15/2020 20:36 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Cells back on air with the main site INC376887 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 5/15/2020 12:10 5/15/2020 21:57 9:47:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site OK Root cause & resolution details are expected from concerned team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sat May 16 05:55:48 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sat, 16 May 2020 11:55:48 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 16th, 2020 till 7:00 AM In-Reply-To: References: Message-ID: HDO556 ? PEOPLLES ASKING MONEY TO ENTER THE SITE, PLEASE ASSIGN TASK TO DIGICEL HDN307 ? POOPULATION BLOCKING TO START HPU, PLEASE ASSIGN TASK TO DIGICEL HDS360 ? RESTORED HDC012 ? POPULATION THROWING STONES TO TEAM DUE TO HPU NOISE, PLEASE ASSIGN TASK TO DIGICEL HDO578 ? SITE IS OUT OF FUEL, GANSTERS LOOTED ALL FUEL HGA136- REPLACED SPARE AC ALT IS ALSO FAULTY, ARRANGING ANOTHER ONE HDN167 ? RESTORED HDO526 ? TWA HDC219 - TOS HDN004 ? TWA HDC325 ? Out of fuel, waiting for pictures HDO634 ? TWA HDC298 ? SOLAR HDC367 ? ETA 8:45AM Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 16 May 2020 07:18 Subject: [Tp.imc.haiti] NOC SITES REPORT updated for this May 16th, 2020 till 7:00 AM Hi All, Kindly receive the NOC SITES REPORT updated for this May 16th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 254:09:03 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 148:35:03 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 113:55:03 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 107:49:03 Power Generator Failure (Engine Knocking ) New genset is expected to arrive in the south region , 5/16/2020. ETR to be provide by concern Team INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M Fuel 5/14/2020 5:32 49:33:03 Fuel Generator failure (Fuel issue) Hybrid team fix the fuel sensor issue. Fuel Team is informed since 5/15/2020 , 8:00PM. ETR to be provide by them INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 47:01:03 Power Generator Failure (Alternator Failure) Spare already collected,replacement is expected to be done 5/16/2020. ETR not yet provide INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 47:01:03 Dependent Affected by the power issue at the main site Attached to HDS360 INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 5/14/2020 14:40 40:25:03 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 38:18:03 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. Next update to share when available INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 35:28:03 Power Generator Failure (Dynamo Faulty) The new Dynamo installed is also faulty , feedback is expected from Talkpool Team INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D O&M Fuel 5/15/2020 10:11 20:54:03 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/15/2020 at 6:40 PM, ETR to be provided INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 10:39 20:26:03 Power Power Failure (Indeterminate) Talkpool team cannot access the site, the area is blocked by gangsters. Next update to share when available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 15:00 16:05:03 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377226 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G B Talkpool 5/15/2020 15:06 15:59:03 Transmission Transmission (Indeterminate) 2G came up but 3G remains down. Talkpool refuse to go to the site at night. ETA 8:00 AM INC377035 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 5/15/2020 15:14 15:51:03 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site 5/16/2020 INC377226 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 5/15/2020 15:14 15:51:03 Dependent Affected by the Transmission issue at the main site Attached to HDN150 INC377104 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/15/2020 15:49 15:16:03 Power Power Failure (Solar System failure) Solar site , it will recover with solar power INC377069 COW075 HAVEN_COW Ouest Ericsson 2G D Talkpool 5/15/2020 18:00 13:05:03 Transmission Transmission (RAU failure) RAU reported faulty by talkpool Team . More feedback is expected from them INC377088 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/15/2020 19:33 11:32:03 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site 5/16/2020 INC376997 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/15/2020 19:33 11:32:03 Dependent Affected by the power issue at the main site Attached to HDN167 INC376996 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/15/2020 19:49 11:16:03 Power Power Failure (Solar System failure) Site will be up with sunrise INC377206 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/15/2020 20:59 10:06:03 Power Power Failure (Solar System failure) Site will be up with sunrise INC377106 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/15/2020 20:59 10:06:03 Power Power Failure (Solar System failure) Site will be up with sunrise INC377211 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/15/2020 20:59 10:06:03 Power Power Failure (Solar System failure) Site will be up with sunrise INC377218 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/15/2020 22:18 8:47:03 Power Power Failure (Solar System failure) Site will be up with sunrise INC377110 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/15/2020 22:47 8:18:03 Power Generator failure (Water Pump Issue) Water pump and radiator are faulty on site. More feedback is expected from Talkpool Team INC377209 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/15/2020 23:17 7:48:03 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/16/2020 at 7:00AM. INC377119 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 5/15/2020 23:27 7:38:03 Power Generator failure (Indeterminate) Talkpool refuse to go to the site at night. ETA 7:12 AM INC377232 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G C Digicel 5/15/2020 23:27 7:38:03 RBS RBS Fault (Software Issue) 3G down due to license issue, BSS Team is informed to make the follow up INC377125 HDC253 ENNERY Artibonite Ericsson 2G+3G D Talkpool 5/15/2020 23:34 7:31:03 Power Generator failure (Indeterminate) Team is on the site INC377125 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/15/2020 23:34 7:31:03 Dependent Affected by the power issue at the main site Attached to HDC253 INC377125 COW032 ENNERY_COW Artibonite Ericsson 2G D Talkpool 5/15/2020 23:34 7:31:03 Dependent Affected by the power issue at the main site Attached to HDC253 INC377095 HAIDN004 ENNERY_COW Artibonite ZTE 2G+3G+LTE B Talkpool 5/15/2020 23:35 7:30:03 Power Generator failure (Indeterminate) Talkpool can't provide update INC377242 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/16/2020 0:15 6:50:03 Power Power Failure (Solar System failure) Site will be up with sunrise INC377246 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/16/2020 0:41 6:24:03 Power Generator failure (Indeterminate) Team is informed. ETA 7:18 AM INC377247 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/16/2020 1:09 5:56:03 Power Generator failure (Indeterminate) Talkpool refuse to go to the site at night. ETA 7:12 AM INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 1:09 5:56:03 Power Power Failure (Solar System failure) Site will be up with sunrise INC377207 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 1:25 5:40:03 Power Power Failure (Indeterminate) Unsafe area, team will reach site 5/16/2020 at 7:00AM. INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 3:24 3:41:03 Power Power Failure (Solar System failure) Site will be up with sunrise INC377263 HDO412 MERCERY Ouest Ericsson 2G C Talkpool 5/16/2020 3:35 3:30:03 Transmission Transmission (Indeterminate) Affected by the transmission issue on HDO386 INC377263 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G C Talkpool 5/16/2020 3:35 3:30:03 Transmission Transmission (Indeterminate) Affected by the transmission issue on HDO386 INC377263 HDO425 DANO Ouest Ericsson 2G C Talkpool 5/16/2020 3:35 3:30:03 Transmission Transmission (Indeterminate) Affected by the transmission issue on HDO386 INC377263 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G B Talkpool 5/16/2020 3:35 3:30:03 Transmission Transmission (Indeterminate) Affected by the transmission issue on HDO386 INC377263 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 5/16/2020 3:35 3:30:03 Transmission Transmission (Indeterminate) Affected by the transmission issue on HDO386 INC377263 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 5/16/2020 3:35 3:30:03 Transmission Transmission (Indeterminate) Affected by the transmission issue on HDO386 INC377146 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/16/2020 4:11 2:54:03 Power Power Failure (Solar System failure) Site will be up with sunrise INC377146 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/16/2020 4:11 2:54:03 Dependent Affected by the power issue at the main site Attached to HDC360 INC377148 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/16/2020 5:31 1:34:03 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC377269 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/16/2020 5:41 1:24:03 Power Generator failure (Indeterminate) Team is informed. ETA not yet available Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 793:07:03 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 544:18:03 RBS RBS Fault (Indeterminate) access blocked due non-payment, follow up is ongoing, more update will be share soon. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 266:25:03 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 226:42:03 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 199:49:03 RBS RBS Fault (RUS failure) RUS01B3 already collected. Due to heavy rain, the replacement is postponed on 5/16/2020 INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 152:54:03 RBS RBS Fault (Fiber cable issue) Fiber cable already collected. Replacement is scheduled for May 16, 2020 INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 138:17:03 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 130:01:03 RBS RBS Fault (Indeterminate) Inverter faulty, ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 67:39:03 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spare need to be replaced, ETR not yet available INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 67:21:03 Power Generator failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install. More update May 16, 2020 INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 67:11:03 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 57:01:03 RBS RBS Fault (RUS failure) Faulty RUS01B3, Spare need to be replaced, ETR not yet available INC376107 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/13/2020 23:48 55:21:03 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; need to be replaced. INC376312 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/14/2020 4:16 50:53:03 RBS RBS Fault (DUG Failure) DUG requested not collected yet. Spare not yet available INC376364 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/14/2020 15:20 39:49:03 RBS RBS Fault (RUS failure) Faulty RUS01B3 requested not yet collected. Spare not yet available. INC376481 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/14/2020 17:16 37:53:03 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available. INC376545 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/14/2020 20:52 34:17:03 RBS RBS Fault (Indeterminate) Faulty RUS01B8 requested not yet collected. Spare not yet available INC377012 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/15/2020 14:12 16:57:03 Transmission Transmission (Indeterminate) Sector A down. Location very far, Tx team will reach the site 5/16/2020 ETA 07:00 AM INC377035 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 5/15/2020 15:14 15:55:03 Power Generator failure (Indeterminate) Unsafe area. Team will go to the site 5/16/2020 INC376979 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/15/2020 18:07 13:02:03 RBS RBS Fault (Indeterminate) Sector A down. Location very far, Tx team will reach the site 5/16/2020 ETA 09:00 AM INC377263 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 5/16/2020 3:35 3:34:03 Transmission Transmission (Indeterminate) Affected by the transmission issue on HDO386 Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition ETR will be shared May16th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Saturday 16th Security ETR will be shared May16th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Saturday 16th Security ETR will be shared May16th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Saturday 16th Security ETR will be shared May16th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC376967 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/15/2020 17:34 5/15/2020 19:02 1:28:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Controller board has been reboot. INC377102 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/15/2020 20:20 5/15/2020 21:17 0:57:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site up without any intervention from power team. INC376993 HDO070 DELMAS_75_BRUTUS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 19:14 5/15/2020 22:17 3:03:00 4:00:00 Compliant Power Generator Failure (Overloaded) Overloaded OK Reset Huawei breaker and genset restarted. INC377134 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 1:38 5/16/2020 3:21 1:43:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Reset all breaker and restart genset. INC377210 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/15/2020 21:32 5/16/2020 2:33 5:01:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site up without any intervention from power team. INC377210 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 21:32 5/16/2020 2:33 5:01:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO021 Cascaded Back up with main site INC377264 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/16/2020 3:40 5/16/2020 5:43 2:03:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Genset started with another battery. INC377029 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G B Talkpool 5/15/2020 15:06 5/15/2020 20:36 5:30:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Up with the power commercial EDH INC377029 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G B Talkpool 5/15/2020 15:06 5/15/2020 20:36 5:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Cells back on air with the main site INC377029 HDN183 LA RESERVE Nord-Ouest Ericsson 2G B Talkpool 5/15/2020 15:06 5/15/2020 20:36 5:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Cells back on air with the main site INC377029 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G B Talkpool 5/15/2020 15:06 5/15/2020 20:36 5:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Cells back on air with the main site INC377029 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G B Talkpool 5/15/2020 15:06 5/15/2020 20:36 5:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Cells back on air with the main site INC376191 HDN243 BOIS_NEUF Nord Ericsson 2G C O&M Fuel 5/14/2020 10:52 5/15/2020 21:57 35:05:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel team is informed 5/15/2020 8:45 AM. ETA to be provided by them Need to be justified Fuel added INC377056 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/15/2020 16:29 5/15/2020 22:28 5:59:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Not yet provided OK Root cause & resolution details are expected from concerned team INC376988 HAIDO432 BERCY Ouest Huawei 2G A Talkpool 5/15/2020 18:53 5/15/2020 22:41 3:48:00 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm displayed on the genset board OK Engine stopped/ Reset board , Genset restarted on automode INC376699 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 5/15/2020 14:11 5/16/2020 0:12 10:01:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel team is informed 5/15/2020 8:45 AM. ETA to be provided by them Need to be justified Fuel added INC376998 HAIDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 5/15/2020 22:18 5/16/2020 1:49 3:31:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified Low oil pressure, oil sensor dirty, cleaned it,restart INC375365 HDC106 HAUT_DESCAHOS Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 5/16/2020 1:39 75:19:00 4:00:00 Not Compliant Power Generator faulty (head cylinder failure) Not yet provided OK Root cause & resolution details are expected from concerned team INC375365 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/12/2020 22:20 5/16/2020 1:49 75:29:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC106 Cascaded Cells back on air with the main site INC376944 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HDO390 Rue du Port Ouest Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HGA005 FOND_DES_NEGRES Nippes Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HDO378 CHATULEY Ouest Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HGA001 MORNE_BLANC Nippes Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HDS005 CAYES-JACMEL Sud-Est Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HDS021 ST CYR Sud-Est Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HDO358 PETIT_GOAVE Ouest Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HDO354 DUFORT Ouest Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HGA002 MIRAGOANE Nippes Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HDS032 MEYER Sud-Est Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HDS008 MONCHIL Sud-Est Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HDS226 AQUIN Sud Ericsson LTE A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson 3G B Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC377049 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC376910 HDS296 LAPLANTE Sud Ericsson 2G C Talkpool 5/15/2020 19:25 5/15/2020 22:25 3:00:00 4:00:00 Compliant Transmission Transmission (NPU Failure) NPU found frozen OK Reset has been made on NPU INC376910 HDS241 MARC_LASSERE Sud Ericsson 2G C Talkpool 5/15/2020 19:25 5/15/2020 22:25 3:00:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to SDH029 Cascaded Back in the air with the main site INC377087 HDS292 BAIE DU MESLE Sud Ericsson 2G C Talkpool 5/15/2020 19:25 5/15/2020 22:25 3:00:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to SDH029 Cascaded Back in the air with the main site INC377087 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 5/15/2020 19:25 5/15/2020 22:25 3:00:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to SDH029 Cascaded Back in the air with the main site INC377087 HGA022 CAMOLIE Nippes Ericsson 2G C Talkpool 5/15/2020 19:25 5/15/2020 22:25 3:00:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to SDH029 Cascaded Back in the air with the main site INC377087 HDS142 FLAMANDS Sud Ericsson 2G C Talkpool 5/15/2020 19:25 5/15/2020 22:25 3:00:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to SDH029 Cascaded Back in the air with the main site INC377087 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 5/15/2020 19:25 5/15/2020 22:25 3:00:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to SDH029 Cascaded Back in the air with the main site INC376999 HGA026 MACHOKET Nippes Ericsson 3G C Talkpool 5/15/2020 14:28 5/15/2020 22:25 7:57:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to SDH029 Cascaded Back in the air with the main site INC376999 HGA023 BARADERE Nippes Ericsson 3G C Talkpool 5/15/2020 14:28 5/15/2020 22:25 7:57:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to SDH029 Cascaded Back in the air with the main site INC377049 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 5/15/2020 15:42 5/15/2020 19:43 4:01:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area Cascaded The site is back in service once the fiber issue solved INC376963 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/15/2020 17:00 5/15/2020 21:34 4:34:00 4:00:00 Not Compliant RBS RBS Fault (Software Issue) License issue Need to be justified emergency license has been activate on site by BSS Team INC377121 HGA009 PTE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 5/15/2020 23:27 5/16/2020 2:34 3:07:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency stop button pressed OK Team has been reset alarm and restart genset Sector- Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC376964 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 5/15/2020 17:20 5/15/2020 20:36 3:16:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon OK Root cause & resolution details are expected from concerned team INC376969 HDN162 MORNE_ESTHERE Nord-Ouest Ericsson 2G A Talkpool 5/15/2020 17:43 5/15/2020 20:36 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Cells back on air with the main site INC376969 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 5/15/2020 17:43 5/15/2020 20:36 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Cells back on air with the main site INC376887 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 5/15/2020 12:10 5/15/2020 21:57 9:47:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site OK Root cause & resolution details are expected from concerned team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: BA27BE1AED8B4334A2AE89864737CE0F.png Type: image/png Size: 132 bytes Desc: BA27BE1AED8B4334A2AE89864737CE0F.png URL: From Haiti.Noc at digicelgroup.com Sat May 16 06:26:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 16 May 2020 12:26:11 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 5 7 4 13 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 1 1 0 16 ZTE 7 6 4 0 7 Huawei 6 6 6 1 6 Network 27 13 11 1 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 2 0 2 2 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 43956.70556 255:28:35 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 43961.10417 149:54:35 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 43962.54861 115:14:35 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 43962.80278 109:08:35 Power Generator Failure (Engine Knocking ) New genset is expected to arrive in the south region , 5/16/2020. ETR to be provide by concern Team INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M Fuel 43965.23056 50:52:35 Fuel Generator failure (Fuel issue) Hybrid team fix the fuel sensor issue. Fuel Team is informed since 5/15/2020, 8:00PM. ETR to be provided INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 43965.61111 41:44:35 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 43965.69931 39:37:35 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 43965.81736 36:47:35 Power Generator Failure (Dynamo Faulty) The new Dynamo installed is also faulty , feedback is expected from Talkpool Team INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D O&M Fuel 43966.42431 22:13:35 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/15/2020 at 6:40 PM, ETR to be provided INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 43966.44375 21:45:35 Power Power Failure (Indeterminate) Talkpool team cannot access the site, the area is blocked by gangsters. Next update to share when available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G+LTE B Digicel 43966.625 17:24:35 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377104 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 43966.65903 16:35:35 Power Power Failure (Solar System failure) Solar site. It will recover with solar power INC377069 COW075 HAVEN_COW Ouest Ericsson 2G D Talkpool 43966.75 14:24:35 Transmission Transmission (RAU failure) RAU reported faulty by Talkpool Team. More feedback is expected from them INC376996 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 43966.82569 12:35:35 Power Power Failure (Solar System failure) Site will be up with sunrise INC377206 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 43966.87431 11:25:35 Power Power Failure (Solar System failure) Site will be up with sunrise INC377106 HDC332 TI FOND Centre Ericsson 2G D Talkpool 43966.87431 11:25:35 Power Power Failure (Solar System failure) Site will be up with sunrise INC377211 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 43966.87431 11:25:35 Power Power Failure (Solar System failure) Site will be up with sunrise INC377232 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G C Digicel 43966.97708 8:57:35 RBS RBS Fault (Software Issue) 3G down due to license issue. BSS Team is informed to make the follow up INC377095 HAIDN004 ENNERY_COW Artibonite ZTE 2G+3G+LTE B Talkpool 43966.98264 8:49:35 Power Generator failure (Indeterminate) Team is on site. INC377242 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 43967.01042 8:09:35 Power Power Failure (Solar System failure) Site will be up with sunrise INC377247 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 43967.04792 7:15:35 Power Generator failure (Indeterminate) Site suspected down for fuel, waiting for picture. INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 43967.04792 7:15:35 Power Power Failure (Solar System failure) Site will be up with sunrise INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 43967.14167 5:00:35 Power Power Failure (Solar System failure) Site will be up with sunrise INC377269 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 43967.23681 2:43:35 Power Generator failure (Indeterminate) Team is informed. ETA 09:00AM INC377273 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 43967.28056 1:40:35 Power Power Failure (Indeterminate) Team is working on site INC377276 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 43967.28819 1:29:35 Power Power Failure (Indeterminate) Team is informed, ETA:8:30AM INC377283 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 43967.32361 0:38:35 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC377283 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 43967.32361 0:38:35 Dependent Affected by the power issue at the main site Affected by HDO661 INC377283 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 43967.32361 0:38:35 Dependent Affected by the power issue at the main site Affected by HDO661 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition ETR will be shared May16th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Saturday 16th Security ETR will be shared May16th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Saturday 16th Security ETR will be shared May16th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Saturday 16th Security ETR will be shared May16th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 16 06:37:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 16 May 2020 12:37:55 +0000 Subject: [Rantt] Recall: NOC hourly report at 8:00 AM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 8:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Sat May 16 06:38:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 16 May 2020 12:38:51 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 5 7 4 13 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 1 1 0 16 ZTE 7 6 4 0 7 Huawei 6 6 6 1 6 Network 27 13 11 1 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 2 0 2 2 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/5/2020 16:56 255:42:19 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/10/2020 2:30 150:08:19 Power Power Failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing by TP team to start the HPU. More update will follow INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 115:28:19 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 109:22:19 Power Generator Failure (Engine Knocking ) New genset is expected to arrive in the south region , 5/16/2020. ETR to be provide by concern Team INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M Fuel 5/14/2020 5:32 51:06:19 Fuel Generator failure (Fuel issue) Hybrid team fix the fuel sensor issue. Fuel Team is informed since 5/15/2020, 8:00PM. ETR to be provided INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Talkpool 5/14/2020 14:40 41:58:19 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 39:51:19 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 37:01:19 Power Generator Failure (Dynamo Faulty) The new Dynamo installed is also faulty , feedback is expected from Talkpool Team INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D O&M Fuel 5/15/2020 10:11 22:27:19 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/15/2020 at 6:40 PM, ETR to be provided INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 10:39 21:59:19 Power Power Failure (Indeterminate) Talkpool team cannot access the site, the area is blocked by gangsters. Next update to share when available INC369090 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G+LTE B Digicel 5/15/2020 15:00 17:38:19 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377104 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/15/2020 15:49 16:49:19 Power Power Failure (Solar System failure) Solar site. It will recover with solar power INC377069 COW075 HAVEN_COW Ouest Ericsson 2G D Talkpool 5/15/2020 18:00 14:38:19 Transmission Transmission (RAU failure) RAU reported faulty by Talkpool Team. More feedback is expected from them INC376996 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/15/2020 19:49 12:49:19 Power Power Failure (Solar System failure) Site will be up with sunrise INC377206 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/15/2020 20:59 11:39:19 Power Power Failure (Solar System failure) Site will be up with sunrise INC377106 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/15/2020 20:59 11:39:19 Power Power Failure (Solar System failure) Site will be up with sunrise INC377211 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/15/2020 20:59 11:39:19 Power Power Failure (Solar System failure) Site will be up with sunrise INC377232 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G C Digicel 5/15/2020 23:27 9:11:19 RBS RBS Fault (Software Issue) 3G down due to license issue. BSS Team is informed to make the follow up INC377095 HAIDN004 ENNERY_COW Artibonite ZTE 2G+3G+LTE B Talkpool 5/15/2020 23:35 9:03:19 Power Generator failure (Indeterminate) Team is on site. INC377242 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/16/2020 0:15 8:23:19 Power Power Failure (Solar System failure) Site will be up with sunrise INC377247 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/16/2020 1:09 7:29:19 Power Generator failure (Indeterminate) Site suspected down for fuel, waiting for picture. INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 1:09 7:29:19 Power Power Failure (Solar System failure) Site will be up with sunrise INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 3:24 5:14:19 Power Power Failure (Solar System failure) Site will be up with sunrise INC377269 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/16/2020 5:41 2:57:19 Power Generator failure (Indeterminate) Team is informed. ETA 09:00AM INC377273 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/16/2020 6:44 1:54:19 Power Power Failure (Indeterminate) Team is working on site INC377276 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 6:55 1:43:19 Power Power Failure (Indeterminate) Team is informed, ETA:8:30AM INC377283 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 7:46 0:52:19 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC377283 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/16/2020 7:46 0:52:19 Dependent Affected by the power issue at the main site Affected by HDO661 INC377283 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 7:46 0:52:19 Dependent Affected by the power issue at the main site Affected by HDO661 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition ETR will be shared May16th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Saturday 16th Security ETR will be shared May16th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Saturday 16th Security ETR will be shared May16th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Saturday 16th Security ETR will be shared May16th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 16 07:37:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 16 May 2020 13:37:43 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 3 7 6 10 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 2 0 0 14 ZTE 8 7 4 0 8 Huawei 4 4 4 0 4 Network 24 13 8 0 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 2 0 2 2 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 256:38:58 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 151:04:58 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 116:24:58 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 110:18:58 Power Generator Failure (Engine Knocking ) New genset is expected to arrive in the south region , 5/16/2020. ETR to be provide by concern Team INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M Fuel 5/14/2020 5:32 52:02:58 Fuel Generator failure (Fuel issue) Hybrid team fix the fuel sensor issue. Fuel Team is informed since 5/15/2020 , 8:00PM. ETR to be provide by them INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 42:54:58 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 40:47:58 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 37:57:58 Power Generator Failure (Dynamo Faulty) The new Dynamo installed is also faulty , feedback is expected from Talkpool Team INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 5/15/2020 2:23 31:11:58 Transmission Transmission (Indeterminate) Site up but 3G remain down, Tx team is informed, ETA to be provided INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D O&M Fuel 5/15/2020 10:11 23:23:58 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/15/2020 at 6:40 PM, ETR to be provided INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 10:39 22:55:58 Power Power Failure (Indeterminate) Talkpool team cannot access the site, the area is blocked by gangsters. Next update to share when available INC377104 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/15/2020 15:49 17:45:58 Power Power Failure (Solar System failure) Solar site. It will recover with solar power INC376996 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/15/2020 19:49 13:45:58 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377206 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/15/2020 20:59 12:35:58 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377106 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/15/2020 20:59 12:35:58 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377211 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/15/2020 20:59 12:35:58 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377232 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G C Digicel 5/15/2020 23:27 10:07:58 RBS RBS Fault (Software Issue) 3G down due to license issue. BSS Team is informed to make the follow up INC377095 HAIDN004 ENNERY_COW Artibonite ZTE 2G+3G+LTE B Talkpool 5/15/2020 23:35 9:59:58 Power Generator failure (Indeterminate) Team is still working on site INC377242 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/16/2020 0:15 9:19:58 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377247 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/16/2020 1:09 8:25:58 Power Generator failure (Indeterminate) Site suspected down for fuel, waiting for picture. INC377269 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/16/2020 5:41 3:53:58 Power Generator failure (Indeterminate) Team is informed. ETA expired, new ETA is expected from team INC377283 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 7:46 1:48:58 Power Power Failure (Indeterminate) Team is informed, ETA: 10:15AM INC377283 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/16/2020 7:46 1:48:58 Dependent Affected by the power issue at the main site Affected by HDO661 INC377283 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 7:46 1:48:58 Dependent Affected by the power issue at the main site Affected by HDO661 INC377184 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 5/16/2020 8:37 0:57:58 Power Power Failure (Indeterminate) The site is suspected out of fuel. Awaiting for confirmation from field team INC377189 HDO427 PETIT GOAVE_II Ouest Ericsson 2G C Talkpool 5/16/2020 8:57 0:37:58 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition ETR will be shared May16th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Saturday 16th Security ETR will be shared May16th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Saturday 16th Security ETR will be shared May16th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Saturday 16th Security ETR will be shared May16th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 16 07:43:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 16 May 2020 13:43:32 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC377180 HAIDO312 MALPASSE Ouest Huawei C Talkpool 5/16/2020 8:20 1:22:29 Power Generator failure (Indeterminate) Team is informed. ETA 10:10 AM INC377190 HDO366 SIGNOT Ouest Ericsson D Talkpool 5/16/2020 9:04 0:38:29 Power Power Failure (Indeterminate) Team is on the site for corrective Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 16 07:52:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 16 May 2020 13:52:59 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 795:48:52 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 546:59:52 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 269:06:52 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 229:23:52 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 202:30:52 RBS RBS Fault (RUS failure) RUS01B3 already collected. Due to heavy rain, the replacement is postponed on 5/16/2020 INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 155:35:52 RBS RBS Fault (Fiber cable issue) Fiber cable already collected. Replacement is scheduled for May 16, 2020 INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 140:58:52 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 132:42:52 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 70:20:52 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 70:02:52 Power Generator failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install. More update May 16, 2020 INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 69:52:52 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 59:42:52 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC376107 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/13/2020 23:48 58:02:52 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part need to be replaced. INC376312 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/14/2020 4:16 53:34:52 RBS RBS Fault (DUG Failure) DUG requested not collected yet. Spare not yet available INC376364 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/14/2020 15:20 42:30:52 RBS RBS Fault (RUS failure) Faulty RUS01B3 requested not yet collected. Spare not yet available. INC376481 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/14/2020 17:16 40:34:52 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available. INC376545 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/14/2020 20:52 36:58:52 RBS RBS Fault (Indeterminate) Faulty RUS01B8 requested not yet collected. Spare not yet available INC377012 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/15/2020 14:12 19:38:52 Transmission Transmission (Indeterminate) Sector A down. Location very far, TX team will reach the site 5/16/2020 ETA expired INC376979 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/15/2020 18:07 15:43:52 RBS RBS Fault (Indeterminate) Sector A down. Location very far, TX team will reach the site 5/16/2020 ETA 09:40 AM INC377274 HDN133 AUX_PLAINES Artibonite Ericsson 2G D Talkpool 5/15/2020 18:07 15:43:52 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377192 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/15/2020 19:33 14:17:52 Transmission Transmission (Indeterminate) 900mhz remains down after power intervention, TX team is informed, ETA not yet provided. INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 1:09 8:41:52 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 3:24 6:26:52 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377146 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/16/2020 4:11 5:39:52 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377166 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/16/2020 7:34 2:16:52 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 2h00 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sat May 16 08:26:34 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sat, 16 May 2020 14:26:34 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM In-Reply-To: References: Message-ID: HGA136 ? Team will back to site with spare by 2PM HDO578 ? Site out of fuel / TO BE HALTED REQUESTED BY FUEL TEAM DUE TO INSECURITY IN THE AREA HDN294 ? RESTORED HDC318 ? RESTORED HDN004 ? RESTORED HDC325 ? OUT OF FUEL HDC367 ? RESTORED HDO661 ? RESTORED Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 16 May 2020 09:39 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC hourly report at 9:00 AM Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 3 7 6 10 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 2 0 0 14 ZTE 8 7 4 0 8 Huawei 4 4 4 0 4 Network 24 13 8 0 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 2 0 2 2 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 256:38:58 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 151:04:58 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 116:24:58 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 110:18:58 Power Generator Failure (Engine Knocking ) New genset is expected to arrive in the south region , 5/16/2020. ETR to be provide by concern Team INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M Fuel 5/14/2020 5:32 52:02:58 Fuel Generator failure (Fuel issue) Hybrid team fix the fuel sensor issue. Fuel Team is informed since 5/15/2020 , 8:00PM. ETR to be provide by them INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 42:54:58 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 40:47:58 Power Generator failure (Indeterminate) Access blocked by owner due non-payment, follow up is ongoing with Acquisition. INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 37:57:58 Power Generator Failure (Dynamo Faulty) The new Dynamo installed is also faulty , feedback is expected from Talkpool Team INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 5/15/2020 2:23 31:11:58 Transmission Transmission (Indeterminate) Site up but 3G remain down, Tx team is informed, ETA to be provided INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D O&M Fuel 5/15/2020 10:11 23:23:58 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/15/2020 at 6:40 PM, ETR to be provided INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 10:39 22:55:58 Power Power Failure (Indeterminate) Talkpool team cannot access the site, the area is blocked by gangsters. Next update to share when available INC377104 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/15/2020 15:49 17:45:58 Power Power Failure (Solar System failure) Solar site. It will recover with solar power INC376996 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/15/2020 19:49 13:45:58 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377206 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/15/2020 20:59 12:35:58 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377106 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/15/2020 20:59 12:35:58 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377211 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/15/2020 20:59 12:35:58 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377232 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G C Digicel 5/15/2020 23:27 10:07:58 RBS RBS Fault (Software Issue) 3G down due to license issue. BSS Team is informed to make the follow up INC377095 HAIDN004 ENNERY_COW Artibonite ZTE 2G+3G+LTE B Talkpool 5/15/2020 23:35 9:59:58 Power Generator failure (Indeterminate) Team is still working on site INC377242 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/16/2020 0:15 9:19:58 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377247 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 5/16/2020 1:09 8:25:58 Power Generator failure (Indeterminate) Site suspected down for fuel, waiting for picture. INC377269 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/16/2020 5:41 3:53:58 Power Generator failure (Indeterminate) Team is informed. ETA expired, new ETA is expected from team INC377283 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 7:46 1:48:58 Power Power Failure (Indeterminate) Team is informed, ETA: 10:15AM INC377283 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/16/2020 7:46 1:48:58 Dependent Affected by the power issue at the main site Affected by HDO661 INC377283 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 7:46 1:48:58 Dependent Affected by the power issue at the main site Affected by HDO661 INC377184 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 5/16/2020 8:37 0:57:58 Power Power Failure (Indeterminate) The site is suspected out of fuel. Awaiting for confirmation from field team INC377189 HDO427 PETIT GOAVE_II Ouest Ericsson 2G C Talkpool 5/16/2020 8:57 0:37:58 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition ETR will be shared May16th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Saturday 16th Security ETR will be shared May16th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Saturday 16th Security ETR will be shared May16th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Saturday 16th Security ETR will be shared May16th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[56736539].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[56736539].png URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: D0D1A1CE6BA84877B35AA08A94F3A29D.png Type: image/png Size: 132 bytes Desc: D0D1A1CE6BA84877B35AA08A94F3A29D.png URL: From Haiti.Noc at digicelgroup.com Sat May 16 09:16:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 16 May 2020 15:16:36 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 4 6 9 5 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 2 0 0 12 ZTE 7 6 3 0 7 Huawei 5 5 5 0 5 Network 22 13 8 0 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 3 0 2 3 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 258:18:44 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 152:44:44 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 118:04:44 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 111:58:44 Power Generator Failure (Engine Knocking ) New genset is expected to arrive in the south region , 5/16/2020. ETR to be provide by concern Team INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M Fuel 5/14/2020 5:32 53:42:44 Fuel Generator failure (Fuel issue) Hybrid team fix the fuel sensor issue. Fuel Team is informed since 5/15/2020 , 8:00PM. ETR to be provide by them INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 44:34:44 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 42:27:44 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 39:37:44 Power Generator Failure (Dynamo Faulty) The new Dynamo installed is also faulty. Team is collecting a new one. ETA: 02h15 PM INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 5/15/2020 2:23 32:51:44 Transmission Transmission (Indeterminate) Site up but 3G remain down, Tx team is informed, still waiting for update INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D O&M Fuel 5/15/2020 10:11 25:03:44 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/15/2020 at 6:40 PM, ETR to be provided INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/15/2020 10:39 24:35:44 Power Power Failure (Indeterminate) Site out of fuel, Need to be halted requested by fuel team due to insecure area, according to TP. INC377104 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/15/2020 15:49 19:25:44 Power Power Failure (Solar System failure) Solar site. Talkpool team has been informed to send a team to check it INC377232 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G C Digicel 5/15/2020 23:27 11:47:44 RBS RBS Fault (Software Issue) 3G down due to license issue. BSS Team is informed to make the follow up INC377247 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M 5/16/2020 1:09 10:05:44 Fuel Generator failure (Fuel issue) Fuel team is informed, 05/16/2020 10:20AM ETR 12:30PM INC377184 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 5/16/2020 8:37 2:37:44 Power Power Failure (Indeterminate) The site is suspected out of fuel. Awaiting for confirmation from field team INC377189 HDO427 PETIT GOAVE_II Ouest Ericsson 2G C Talkpool 5/16/2020 8:57 2:17:44 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h25 AM INC377299 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/16/2020 9:29 1:45:44 Power Power Failure (Indeterminate) Team is on the site for corrective INC377299 HGA042 BRAND Nippes Ericsson 2G C Talkpool 5/16/2020 9:29 1:45:44 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS265 INC377110 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/16/2020 10:24 0:50:44 Power Generator failure (Water Pump Issue) Faulty water pump and radiator. Spare part not yet available. ETR to be provided INC377405 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 10:34 0:40:44 Power Power Failure (Indeterminate) Team is informed, ETA:11:40AM INC377405 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/16/2020 10:34 0:40:44 Dependent Affected by the power issue at the main site Affected by HDO661 INC377405 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 10:34 0:40:44 Dependent Affected by the power issue at the main site Affected by HDO661 INC377320 HDO405 PAPETTE Ouest Ericsson 2G C Talkpool 5/16/2020 10:44 0:30:44 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC377409 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 5/16/2020 10:50 0:24:44 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition ETR will be shared May16th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Saturday 16th Security ETR will be shared May16th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Saturday 16th Security ETR will be shared May16th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Saturday 16th Security ETR will be shared May16th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 16 10:18:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 16 May 2020 16:18:56 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 798:14:41 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 549:25:41 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 271:32:41 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 231:49:41 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 204:56:41 RBS RBS Fault (RUS failure) RUS01B3 already collected. Due to heavy rain, the replacement is postponed on 5/16/2020 ETR not yet provided. INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 158:01:41 RBS RBS Fault (Fiber cable issue) Fiber cable already collected. Replacement is scheduled for May 16, 2020 INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 143:24:41 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 135:08:41 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 72:46:41 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 72:28:41 Power Generator failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install. More update May 16, 2020 INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 72:18:41 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 62:08:41 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC376107 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/13/2020 23:48 60:28:41 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part need to be replaced. INC376312 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/14/2020 4:16 56:00:41 RBS RBS Fault (DUG Failure) Spare already collected, Spare will arrive to the region 05/16/2020 ETA not yet provided INC376364 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/14/2020 15:20 44:56:41 RBS RBS Fault (RUS failure) Faulty RUS01B3 requested not yet collected. Spare not yet available. INC376481 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/14/2020 17:16 43:00:41 RBS RBS Fault (DUG Failure) Spare already collected, Spare will arrive to the region 05/16/2020 ETA not yet provided INC376545 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/14/2020 20:52 39:24:41 RBS RBS Fault (Indeterminate) Spare already collected, Spare will arrive to the region 05/16/2020 ETA not yet provided INC376979 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/15/2020 18:07 18:09:41 RBS RBS Fault (DTRU failure) Sector c down. Spare collected, Spare will arrive to the region 05/17/2020 ETR not yet provided INC377274 HDN133 AUX_PLAINES Artibonite Ericsson 2G D Talkpool 5/15/2020 18:07 18:09:41 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377166 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/16/2020 7:34 4:42:41 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 2h00 PM INC377333 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/16/2020 7:58 4:18:41 Transmission Transmission (Indeterminate) 900mhz remains down after power intervention, TX team is informed, ETA not yet provided. INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 3:39:41 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 3:18:41 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377106 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/16/2020 9:10 3:06:41 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377242 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/16/2020 9:15 3:01:41 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 16 10:21:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 16 May 2020 16:21:31 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE B Talkpool 5/16/2020 11:01 1:18:37 Power Power Failure (Indeterminate) Site is planning to be relocated. It was running on rescue. Now it's out of fuel INC377414 HDO310 ANSE_A_GALETS Ouest Ericsson A Talkpool 5/16/2020 11:13 1:06:37 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h35 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 16 12:15:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 16 May 2020 18:15:08 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 7 6 3 8 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 3 1 0 12 ZTE 5 3 0 0 5 Huawei 8 8 8 0 8 Network 25 14 9 0 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 3 0 0 5 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 261:17:46 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 155:43:46 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 121:03:46 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 114:57:46 Power Generator Failure (Engine Knocking ) New genset is expected to arrive in the south region , 5/16/2020. ETR to be provide by concern Team INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M Fuel 5/14/2020 5:32 56:41:46 Fuel Generator failure (Fuel issue) Hybrid team fix the fuel sensor issue. Fuel Team is informed since 5/15/2020 , 8:00PM. ETR to be provide by them INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 47:33:46 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 45:26:46 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 42:36:46 Power Generator Failure (Dynamo Faulty) The new Dynamo installed is also faulty. Team is collecting a new one. ETA: 02h15 PM INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 2:23 35:50:46 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 5/15/2020 10:11 28:02:46 Power Generator failure (Indeterminate) A rescue of 20 gal of fuel performed. But the site remains down. Power team has been informed to arrive on site. ETA: Not yet available INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/15/2020 10:39 27:34:46 Fuel Generator failure (Fuel issue) Site out of fuel, Need to be halted requested by fuel team due to insecure area, according to TP. INC377247 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M 5/16/2020 1:09 13:04:46 Fuel Generator failure (Fuel issue) Fuel team is informed, 05/16/2020 10:20AM ETR 12:30PM INC377184 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 5/16/2020 8:37 5:36:46 Power Power Failure (Indeterminate) The site is suspected out of fuel. Still awaiting for confirmation from field team INC377110 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/16/2020 10:24 3:49:46 Power Generator failure (Water Pump Issue) Faulty water pump and radiator. Spare part not yet available. ETR to be provided INC377409 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 5/16/2020 10:50 3:23:46 Power Generator failure (Indeterminate) Team is working on site. INC377424 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 5/16/2020 12:51 1:22:46 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA:03h00 PM INC377427 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 12:57 1:16:46 Power Power Failure (Indeterminate) Team is informed, ETA: 3:00PM INC377427 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 12:57 1:16:46 Dependent Affected by the power issue at the main site Affected by HDO293 INC377428 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B Talkpool 5/16/2020 13:12 1:01:46 Power Generator failure (Indeterminate) HPU installed, No Key for getting access on the HPU. Follow up is ongoing INC377428 HDO323 BELANTON Ouest Ericsson 2G+3G Talkpool 5/16/2020 13:12 1:01:46 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/16/2020 13:12 1:01:46 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/16/2020 13:12 1:01:46 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/16/2020 13:12 1:01:46 Dependent Affected by the power issue at the main site Affected by HDO343 INC377343 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 5/16/2020 13:46 0:27:46 Power Generator failure (Indeterminate) Team is informed ETA not yet provided INC377342 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 5/16/2020 13:46 0:27:46 Power Generator failure (Indeterminate) Team is informed ETA not yet provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition ETR will be shared May16th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Saturday 16th Security ETR will be shared May16th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Saturday 16th Security ETR will be shared May16th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Saturday 16th Security ETR will be shared May16th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 16 12:17:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 16 May 2020 18:17:17 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (02:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 02:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 800:14:11 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 551:25:11 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 273:32:11 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 233:49:11 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 206:56:11 RBS RBS Fault (RUS failure) RUS01B3 already collected. Due to heavy rain, the replacement is postponed on 5/16/2020 ETR not yrt provided. INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 160:01:11 RBS RBS Fault (Fiber cable issue) Fiber cable already collected. Replacement is scheduled for May 16, 2020 INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 145:24:11 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 137:08:11 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 74:46:11 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 74:28:11 Power Generator failure (Indeterminate) HPU cannot supply RBS cabinet 2116 , DC-DC converter need to be install. More update May 16, 2020 INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 74:18:11 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 64:08:11 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC376107 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/13/2020 23:48 62:28:11 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part need to be replaced. INC376312 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/14/2020 4:16 58:00:11 RBS RBS Fault (DUG Failure) Spare already collected, Spare will arrive to the region 05/16/2020 ETA not yet provided INC376364 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/14/2020 15:20 46:56:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 requested not yet collected. Spare not yet available. INC376481 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/14/2020 17:16 45:00:11 RBS RBS Fault (DUG Failure) Spare already collected, Spare will arrive to the region 05/16/2020 ETA not yet provided INC376545 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/14/2020 20:52 41:24:11 RBS RBS Fault (Indeterminate) Spare already collected, Spare will arrive to the region 05/16/2020 ETA not yet provided INC376979 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/15/2020 18:07 20:09:11 RBS RBS Fault (DTRU failure) Sector c down. Spare collected, Spare will arrive to the region 05/17/2020 ETR not yet provided INC377166 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/16/2020 7:34 6:42:11 RBS RBS Fault (Indeterminate) The road is blocked since yesterday (05/15/2020) at Fond Parisien. Site can't be reached for this reason. Feedback expected from field team INC377333 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/16/2020 7:58 6:18:11 Transmission Transmission (Indeterminate) 900mhz remains down after power intervention, TX team is informed, ETA not yet provided. INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 5:39:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 5:18:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377106 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/16/2020 9:10 5:06:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377242 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/16/2020 9:15 5:01:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 16 12:18:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 16 May 2020 18:18:52 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 02:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 02:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE B Talkpool 5/16/2020 11:01 3:15:11 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377414 HDO310 ANSE_A_GALETS Ouest Ericsson A Talkpool 5/16/2020 11:13 3:03:11 Power Power Failure (Indeterminate) Team is on the site for corrective Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Sat May 16 12:20:26 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Sat, 16 May 2020 18:20:26 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM In-Reply-To: References: Message-ID: HDO578 was halted for security reasons. A power team has been requested for HGA032, as per Sylne Woidland remedy is updated. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 16/05/2020 14:15 (GMT-05:00) To: "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: NOC hourly report at 02:00 PM Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 7 6 3 8 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 3 1 0 12 ZTE 5 3 0 0 5 Huawei 8 8 8 0 8 Network 25 14 9 0 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 3 0 0 5 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 261:17:46 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 155:43:46 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 121:03:46 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 114:57:46 Power Generator Failure (Engine Knocking ) New genset is expected to arrive in the south region , 5/16/2020. ETR to be provide by concern Team INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M Fuel 5/14/2020 5:32 56:41:46 Fuel Generator failure (Fuel issue) Hybrid team fix the fuel sensor issue. Fuel Team is informed since 5/15/2020 , 8:00PM. ETR to be provide by them INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 47:33:46 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 45:26:46 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 42:36:46 Power Generator Failure (Dynamo Faulty) The new Dynamo installed is also faulty. Team is collecting a new one. ETA: 02h15 PM INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 2:23 35:50:46 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 5/15/2020 10:11 28:02:46 Power Generator failure (Indeterminate) A rescue of 20 gal of fuel performed. But the site remains down. Power team has been informed to arrive on site. ETA: Not yet available INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/15/2020 10:39 27:34:46 Fuel Generator failure (Fuel issue) Site out of fuel, Need to be halted requested by fuel team due to insecure area, according to TP. INC377247 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M 5/16/2020 1:09 13:04:46 Fuel Generator failure (Fuel issue) Fuel team is informed, 05/16/2020 10:20AM ETR 12:30PM INC377184 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 5/16/2020 8:37 5:36:46 Power Power Failure (Indeterminate) The site is suspected out of fuel. Still awaiting for confirmation from field team INC377110 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/16/2020 10:24 3:49:46 Power Generator failure (Water Pump Issue) Faulty water pump and radiator. Spare part not yet available. ETR to be provided INC377409 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 5/16/2020 10:50 3:23:46 Power Generator failure (Indeterminate) Team is working on site. INC377424 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 5/16/2020 12:51 1:22:46 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA:03h00 PM INC377427 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 12:57 1:16:46 Power Power Failure (Indeterminate) Team is informed, ETA: 3:00PM INC377427 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 12:57 1:16:46 Dependent Affected by the power issue at the main site Affected by HDO293 INC377428 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B Talkpool 5/16/2020 13:12 1:01:46 Power Generator failure (Indeterminate) HPU installed, No Key for getting access on the HPU. Follow up is ongoing INC377428 HDO323 BELANTON Ouest Ericsson 2G+3G Talkpool 5/16/2020 13:12 1:01:46 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/16/2020 13:12 1:01:46 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/16/2020 13:12 1:01:46 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/16/2020 13:12 1:01:46 Dependent Affected by the power issue at the main site Affected by HDO343 INC377343 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 5/16/2020 13:46 0:27:46 Power Generator failure (Indeterminate) Team is informed ETA not yet provided INC377342 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 5/16/2020 13:46 0:27:46 Power Generator failure (Indeterminate) Team is informed ETA not yet provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition ETR will be shared May16th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Saturday 16th Security ETR will be shared May16th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Saturday 16th Security ETR will be shared May16th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Saturday 16th Security ETR will be shared May16th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sat May 16 12:39:45 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sat, 16 May 2020 18:39:45 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM In-Reply-To: References: Message-ID: HGA064 ? OUT OF FUEL HDO408 ? OUT OF FUEL HDN269 ? AFFECTED BY HDC279 DC ALT REPLACEMENT AND RADIATOR REPLACEMENT - WO266994 HDC301 ? ETA 4:10PM Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 16 May 2020 14:16 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: [Fon] NOC hourly report at 02:00 PM Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 7 6 3 8 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 3 1 0 12 ZTE 5 3 0 0 5 Huawei 8 8 8 0 8 Network 25 14 9 0 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 3 0 0 5 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 261:17:46 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 155:43:46 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 121:03:46 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 114:57:46 Power Generator Failure (Engine Knocking ) New genset is expected to arrive in the south region , 5/16/2020. ETR to be provide by concern Team INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M Fuel 5/14/2020 5:32 56:41:46 Fuel Generator failure (Fuel issue) Hybrid team fix the fuel sensor issue. Fuel Team is informed since 5/15/2020 , 8:00PM. ETR to be provide by them INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 47:33:46 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 45:26:46 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 42:36:46 Power Generator Failure (Dynamo Faulty) The new Dynamo installed is also faulty. Team is collecting a new one. ETA: 02h15 PM INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 2:23 35:50:46 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 5/15/2020 10:11 28:02:46 Power Generator failure (Indeterminate) A rescue of 20 gal of fuel performed. But the site remains down. Power team has been informed to arrive on site. ETA: Not yet available INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/15/2020 10:39 27:34:46 Fuel Generator failure (Fuel issue) Site out of fuel, Need to be halted requested by fuel team due to insecure area, according to TP. INC377247 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M 5/16/2020 1:09 13:04:46 Fuel Generator failure (Fuel issue) Fuel team is informed, 05/16/2020 10:20AM ETR 12:30PM INC377184 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 5/16/2020 8:37 5:36:46 Power Power Failure (Indeterminate) The site is suspected out of fuel. Still awaiting for confirmation from field team INC377110 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/16/2020 10:24 3:49:46 Power Generator failure (Water Pump Issue) Faulty water pump and radiator. Spare part not yet available. ETR to be provided INC377409 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 5/16/2020 10:50 3:23:46 Power Generator failure (Indeterminate) Team is working on site. INC377424 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 5/16/2020 12:51 1:22:46 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA:03h00 PM INC377427 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 12:57 1:16:46 Power Power Failure (Indeterminate) Team is informed, ETA: 3:00PM INC377427 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 12:57 1:16:46 Dependent Affected by the power issue at the main site Affected by HDO293 INC377428 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B Talkpool 5/16/2020 13:12 1:01:46 Power Generator failure (Indeterminate) HPU installed, No Key for getting access on the HPU. Follow up is ongoing INC377428 HDO323 BELANTON Ouest Ericsson 2G+3G Talkpool 5/16/2020 13:12 1:01:46 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/16/2020 13:12 1:01:46 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/16/2020 13:12 1:01:46 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/16/2020 13:12 1:01:46 Dependent Affected by the power issue at the main site Affected by HDO343 INC377343 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 5/16/2020 13:46 0:27:46 Power Generator failure (Indeterminate) Team is informed ETA not yet provided INC377342 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 5/16/2020 13:46 0:27:46 Power Generator failure (Indeterminate) Team is informed ETA not yet provided * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition ETR will be shared May16th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Saturday 16th Security ETR will be shared May16th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Saturday 16th Security ETR will be shared May16th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Saturday 16th Security ETR will be shared May16th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[56780532].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[56780532].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 86B1192C964646A9B1397DFCFCBC9A54.jpg Type: image/jpeg Size: 10377 bytes Desc: 86B1192C964646A9B1397DFCFCBC9A54.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 42D0A1F09DFB49DB9CF21E344EDEC62C.png Type: image/png Size: 132 bytes Desc: 42D0A1F09DFB49DB9CF21E344EDEC62C.png URL: From JeanArleffIsrael.Chery at digicelgroup.com Sat May 16 12:43:19 2020 From: JeanArleffIsrael.Chery at digicelgroup.com (Jean Arleff Israel Chery) Date: Sat, 16 May 2020 18:43:19 +0000 Subject: [Rantt] [EXTERNAL] RE: NOC hourly report at 02:00 PM In-Reply-To: References: , Message-ID: Hello Nikhil, Was HGA064 rectified? Regards Chery Jean A... -------- Original message -------- From: Nikhil Govind Date: 5/16/20 2:40 PM (GMT-05:00) To: Haiti Noc , "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , Journal , Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng , Luigi Roy , Hai_Tech_O&M , Frantz Jean Baptiste , Geoffrey Collins , Jean Yvelt Marseille , HAI_Tech_Noc Subject: [EXTERNAL] RE: NOC hourly report at 02:00 PM HGA064 ? OUT OF FUEL HDO408 ? OUT OF FUEL HDN269 ? AFFECTED BY HDC279 DC ALT REPLACEMENT AND RADIATOR REPLACEMENT - WO266994 HDC301 ? ETA 4:10PM Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 16 May 2020 14:16 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: [Fon] NOC hourly report at 02:00 PM Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 7 6 3 8 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 3 1 0 12 ZTE 5 3 0 0 5 Huawei 8 8 8 0 8 Network 25 14 9 0 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 3 0 0 5 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 261:17:46 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 155:43:46 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 121:03:46 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 114:57:46 Power Generator Failure (Engine Knocking ) New genset is expected to arrive in the south region , 5/16/2020. ETR to be provide by concern Team INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M Fuel 5/14/2020 5:32 56:41:46 Fuel Generator failure (Fuel issue) Hybrid team fix the fuel sensor issue. Fuel Team is informed since 5/15/2020 , 8:00PM. ETR to be provide by them INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 47:33:46 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 45:26:46 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 42:36:46 Power Generator Failure (Dynamo Faulty) The new Dynamo installed is also faulty. Team is collecting a new one. ETA: 02h15 PM INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 2:23 35:50:46 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 5/15/2020 10:11 28:02:46 Power Generator failure (Indeterminate) A rescue of 20 gal of fuel performed. But the site remains down. Power team has been informed to arrive on site. ETA: Not yet available INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/15/2020 10:39 27:34:46 Fuel Generator failure (Fuel issue) Site out of fuel, Need to be halted requested by fuel team due to insecure area, according to TP. INC377247 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M 5/16/2020 1:09 13:04:46 Fuel Generator failure (Fuel issue) Fuel team is informed, 05/16/2020 10:20AM ETR 12:30PM INC377184 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 5/16/2020 8:37 5:36:46 Power Power Failure (Indeterminate) The site is suspected out of fuel. Still awaiting for confirmation from field team INC377110 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/16/2020 10:24 3:49:46 Power Generator failure (Water Pump Issue) Faulty water pump and radiator. Spare part not yet available. ETR to be provided INC377409 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 5/16/2020 10:50 3:23:46 Power Generator failure (Indeterminate) Team is working on site. INC377424 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 5/16/2020 12:51 1:22:46 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA:03h00 PM INC377427 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 12:57 1:16:46 Power Power Failure (Indeterminate) Team is informed, ETA: 3:00PM INC377427 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 12:57 1:16:46 Dependent Affected by the power issue at the main site Affected by HDO293 INC377428 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B Talkpool 5/16/2020 13:12 1:01:46 Power Generator failure (Indeterminate) HPU installed, No Key for getting access on the HPU. Follow up is ongoing INC377428 HDO323 BELANTON Ouest Ericsson 2G+3G Talkpool 5/16/2020 13:12 1:01:46 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/16/2020 13:12 1:01:46 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/16/2020 13:12 1:01:46 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/16/2020 13:12 1:01:46 Dependent Affected by the power issue at the main site Affected by HDO343 INC377343 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 5/16/2020 13:46 0:27:46 Power Generator failure (Indeterminate) Team is informed ETA not yet provided INC377342 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 5/16/2020 13:46 0:27:46 Power Generator failure (Indeterminate) Team is informed ETA not yet provided * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition ETR will be shared May16th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Saturday 16th Security ETR will be shared May16th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Saturday 16th Security ETR will be shared May16th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Saturday 16th Security ETR will be shared May16th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[56780532].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[56780532].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 86B1192C964646A9B1397DFCFCBC9A54.jpg Type: image/jpeg Size: 10377 bytes Desc: 86B1192C964646A9B1397DFCFCBC9A54.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 42D0A1F09DFB49DB9CF21E344EDEC62C.png Type: image/png Size: 132 bytes Desc: 42D0A1F09DFB49DB9CF21E344EDEC62C.png URL: From nikhil.govind at talkpool.com Sat May 16 12:57:43 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sat, 16 May 2020 18:57:43 +0000 Subject: [Rantt] [EXTERNAL] RE: NOC hourly report at 02:00 PM In-Reply-To: References: , , Message-ID: HGA064 ? Rectification completed, only pending to add Distilled due to no stock inn the region. Now it is collected from LC and will be added this evening. Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Jean Arleff Israel Chery Sent: 16 May 2020 14:43 To: Nikhil Govind; Haiti Noc; 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: Re: [EXTERNAL] RE: NOC hourly report at 02:00 PM Hello Nikhil, Was HGA064 rectified? Regards Chery Jean A... -------- Original message -------- From: Nikhil Govind Date: 5/16/20 2:40 PM (GMT-05:00) To: Haiti Noc , "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , Journal , Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng , Luigi Roy , Hai_Tech_O&M , Frantz Jean Baptiste , Geoffrey Collins , Jean Yvelt Marseille , HAI_Tech_Noc Subject: [EXTERNAL] RE: NOC hourly report at 02:00 PM HGA064 ? OUT OF FUEL HDO408 ? OUT OF FUEL HDN269 ? AFFECTED BY HDC279 DC ALT REPLACEMENT AND RADIATOR REPLACEMENT - WO266994 HDC301 ? ETA 4:10PM Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 16 May 2020 14:16 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: [Fon] NOC hourly report at 02:00 PM Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 7 6 3 8 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 3 1 0 12 ZTE 5 3 0 0 5 Huawei 8 8 8 0 8 Network 25 14 9 0 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 3 0 0 5 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 261:17:46 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 155:43:46 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 121:03:46 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 114:57:46 Power Generator Failure (Engine Knocking ) New genset is expected to arrive in the south region , 5/16/2020. ETR to be provide by concern Team INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M Fuel 5/14/2020 5:32 56:41:46 Fuel Generator failure (Fuel issue) Hybrid team fix the fuel sensor issue. Fuel Team is informed since 5/15/2020 , 8:00PM. ETR to be provide by them INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 47:33:46 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 45:26:46 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 42:36:46 Power Generator Failure (Dynamo Faulty) The new Dynamo installed is also faulty. Team is collecting a new one. ETA: 02h15 PM INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 2:23 35:50:46 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 5/15/2020 10:11 28:02:46 Power Generator failure (Indeterminate) A rescue of 20 gal of fuel performed. But the site remains down. Power team has been informed to arrive on site. ETA: Not yet available INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/15/2020 10:39 27:34:46 Fuel Generator failure (Fuel issue) Site out of fuel, Need to be halted requested by fuel team due to insecure area, according to TP. INC377247 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M 5/16/2020 1:09 13:04:46 Fuel Generator failure (Fuel issue) Fuel team is informed, 05/16/2020 10:20AM ETR 12:30PM INC377184 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 5/16/2020 8:37 5:36:46 Power Power Failure (Indeterminate) The site is suspected out of fuel. Still awaiting for confirmation from field team INC377110 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/16/2020 10:24 3:49:46 Power Generator failure (Water Pump Issue) Faulty water pump and radiator. Spare part not yet available. ETR to be provided INC377409 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 5/16/2020 10:50 3:23:46 Power Generator failure (Indeterminate) Team is working on site. INC377424 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 5/16/2020 12:51 1:22:46 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA:03h00 PM INC377427 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 12:57 1:16:46 Power Power Failure (Indeterminate) Team is informed, ETA: 3:00PM INC377427 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 12:57 1:16:46 Dependent Affected by the power issue at the main site Affected by HDO293 INC377428 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B Talkpool 5/16/2020 13:12 1:01:46 Power Generator failure (Indeterminate) HPU installed, No Key for getting access on the HPU. Follow up is ongoing INC377428 HDO323 BELANTON Ouest Ericsson 2G+3G Talkpool 5/16/2020 13:12 1:01:46 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/16/2020 13:12 1:01:46 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/16/2020 13:12 1:01:46 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/16/2020 13:12 1:01:46 Dependent Affected by the power issue at the main site Affected by HDO343 INC377343 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 5/16/2020 13:46 0:27:46 Power Generator failure (Indeterminate) Team is informed ETA not yet provided INC377342 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 5/16/2020 13:46 0:27:46 Power Generator failure (Indeterminate) Team is informed ETA not yet provided * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition ETR will be shared May16th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Saturday 16th Security ETR will be shared May16th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Saturday 16th Security ETR will be shared May16th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Saturday 16th Security ETR will be shared May16th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 86B1192C964646A9B1397DFCFCBC9A54.jpg Type: image/jpeg Size: 10377 bytes Desc: 86B1192C964646A9B1397DFCFCBC9A54.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 42D0A1F09DFB49DB9CF21E344EDEC62C.png Type: image/png Size: 132 bytes Desc: 42D0A1F09DFB49DB9CF21E344EDEC62C.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[56783519].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[56783519].png URL: From John.Ormonde at digicelgroup.com Sat May 16 13:02:57 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Sat, 16 May 2020 19:02:57 +0000 Subject: [Rantt] [EXTERNAL] RE: NOC hourly report at 02:00 PM In-Reply-To: References: , , Message-ID: If distilled water has not been added yet the site is not rectified. Full report required for work carried out and how calibration was confirmed accurate. Was configuration of 20% alarm and 5% trip installed ? Best Regards, [cid:image001.jpg at 01D62B93.0AA91B90] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Nikhil Govind Sent: Saturday, May 16, 2020 2:58 PM To: Jean Arleff Israel Chery ; Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng ; Luigi Roy ; Hai_Tech_O&M ; Frantz Jean Baptiste ; Geoffrey Collins ; Jean Yvelt Marseille ; HAI_Tech_Noc Subject: RE: [EXTERNAL] RE: NOC hourly report at 02:00 PM HGA064 - Rectification completed, only pending to add Distilled due to no stock inn the region. Now it is collected from LC and will be added this evening. Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Jean Arleff Israel Chery Sent: 16 May 2020 14:43 To: Nikhil Govind; Haiti Noc; 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: Re: [EXTERNAL] RE: NOC hourly report at 02:00 PM Hello Nikhil, Was HGA064 rectified? Regards Chery Jean A... -------- Original message -------- From: Nikhil Govind > Date: 5/16/20 2:40 PM (GMT-05:00) To: Haiti Noc >, "'fibertt at tpmanagementsa.com'" >, "'fon at tpmanagementsa.com'" >, "'hpu.maintenance at tpmanagementsa.com'" >, "'hpu_alarms at tpmanagementsa.com'" >, "'msc at tpmanagementsa.com'" >, "'powertt at tpmanagementsa.com'" >, "'ran at tpmanagementsa.com'" >, "'rantt at tpmanagementsa.com'" >, "'tp.fo at tpmanagementsa.com'" >, "'tp.imc.haiti at tpmanagementsa.com'" >, "'tp.ran at tpmanagementsa.com'" >, "'tp_tech at tpmanagementsa.com'" >, Jithin J Singh >, 'Astrid' >, HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana >, Journal >, Muhammad Irshad >, Bernard Yacoub >, Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng >, Luigi Roy >, Hai_Tech_O&M >, Frantz Jean Baptiste >, Geoffrey Collins >, Jean Yvelt Marseille >, HAI_Tech_Noc > Subject: [EXTERNAL] RE: NOC hourly report at 02:00 PM HGA064 - OUT OF FUEL HDO408 - OUT OF FUEL HDN269 - AFFECTED BY HDC279 DC ALT REPLACEMENT AND RADIATOR REPLACEMENT - WO266994 HDC301 - ETA 4:10PM Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 16 May 2020 14:16 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: [Fon] NOC hourly report at 02:00 PM Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 7 6 3 8 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 3 1 0 12 ZTE 5 3 0 0 5 Huawei 8 8 8 0 8 Network 25 14 9 0 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 3 0 0 5 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 261:17:46 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 155:43:46 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 121:03:46 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 114:57:46 Power Generator Failure (Engine Knocking ) New genset is expected to arrive in the south region , 5/16/2020. ETR to be provide by concern Team INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M Fuel 5/14/2020 5:32 56:41:46 Fuel Generator failure (Fuel issue) Hybrid team fix the fuel sensor issue. Fuel Team is informed since 5/15/2020 , 8:00PM. ETR to be provide by them INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 47:33:46 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 45:26:46 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 42:36:46 Power Generator Failure (Dynamo Faulty) The new Dynamo installed is also faulty. Team is collecting a new one. ETA: 02h15 PM INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 2:23 35:50:46 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 5/15/2020 10:11 28:02:46 Power Generator failure (Indeterminate) A rescue of 20 gal of fuel performed. But the site remains down. Power team has been informed to arrive on site. ETA: Not yet available INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/15/2020 10:39 27:34:46 Fuel Generator failure (Fuel issue) Site out of fuel, Need to be halted requested by fuel team due to insecure area, according to TP. INC377247 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M 5/16/2020 1:09 13:04:46 Fuel Generator failure (Fuel issue) Fuel team is informed, 05/16/2020 10:20AM ETR 12:30PM INC377184 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 5/16/2020 8:37 5:36:46 Power Power Failure (Indeterminate) The site is suspected out of fuel. Still awaiting for confirmation from field team INC377110 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/16/2020 10:24 3:49:46 Power Generator failure (Water Pump Issue) Faulty water pump and radiator. Spare part not yet available. ETR to be provided INC377409 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 5/16/2020 10:50 3:23:46 Power Generator failure (Indeterminate) Team is working on site. INC377424 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 5/16/2020 12:51 1:22:46 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA:03h00 PM INC377427 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 12:57 1:16:46 Power Power Failure (Indeterminate) Team is informed, ETA: 3:00PM INC377427 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 12:57 1:16:46 Dependent Affected by the power issue at the main site Affected by HDO293 INC377428 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B Talkpool 5/16/2020 13:12 1:01:46 Power Generator failure (Indeterminate) HPU installed, No Key for getting access on the HPU. Follow up is ongoing INC377428 HDO323 BELANTON Ouest Ericsson 2G+3G Talkpool 5/16/2020 13:12 1:01:46 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/16/2020 13:12 1:01:46 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/16/2020 13:12 1:01:46 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/16/2020 13:12 1:01:46 Dependent Affected by the power issue at the main site Affected by HDO343 INC377343 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 5/16/2020 13:46 0:27:46 Power Generator failure (Indeterminate) Team is informed ETA not yet provided INC377342 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 5/16/2020 13:46 0:27:46 Power Generator failure (Indeterminate) Team is informed ETA not yet provided * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition ETR will be shared May16th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Saturday 16th Security ETR will be shared May16th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Saturday 16th Security ETR will be shared May16th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Saturday 16th Security ETR will be shared May16th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.png Type: image/png Size: 4081 bytes Desc: image005.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.jpg Type: image/jpeg Size: 10377 bytes Desc: image006.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.png Type: image/png Size: 132 bytes Desc: image007.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From jithin.j.singh at talkpool.com Sat May 16 13:26:37 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Sat, 16 May 2020 19:26:37 +0000 Subject: [Rantt] TenGig Micro wave link OBLEON-HILAIRE down In-Reply-To: References: Message-ID: Hello Weby, The spares for SDH010 arrive in the region and our team will mobilize to site tomorrow morning and expected to be in site by 10:00 AM. Wesner Rene (+509 3634 8857) Is the technician in-charged. Please align support team to resume troubleshooting of the issue. Thank you. BR/ Jithin Singh. From: Jithin J Singh Sent: Friday, May 15, 2020 3:52 PM To: Weby Julnot ; Haiti Noc ; Eddy Jean-Baptiste ; Frantz Michel Mondesir ; f.moise at epshaiti.com; Jean Philippe Francois ; Gerry Bolante ; Bernard Yacoub ; astrid.argana at tpmanagementsa.com; Nikhil Govind ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran ; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. ; f.moise at epshaiti.com; Beatrice Desir Mogene Cc: Hai_Warehouseteam ; Eng Teck Ng ; Luigi Roy ; Hai_Tech_Transmission ; Francois Boyer ; Hai_Tech_O&M ; Jean Arleff Israel Chery ; Geoffrey Collins ; Jean Yvelt Marseille ; Hai_Tech_RFPO ; Hai_Tech_TX ; HAI_Tech_Noc Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Thanks Weby. Ricardo Cadet will collect the materials from Turgeau and send to the region. BR/ Jithin Singh. From: Weby Julnot > Sent: Friday, May 15, 2020 3:16 PM To: Jithin J Singh >; Haiti Noc >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; f.moise at epshaiti.com; Jean Philippe Francois >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; f.moise at epshaiti.com; Beatrice Desir Mogene > Cc: Hai_Warehouseteam >; Eng Teck Ng >; Luigi Roy >; Hai_Tech_Transmission >; Francois Boyer >; Hai_Tech_O&M >; Jean Arleff Israel Chery >; Geoffrey Collins >; Jean Yvelt Marseille >; Hai_Tech_RFPO >; Hai_Tech_TX >; HAI_Tech_Noc > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Noc/Jithin/Fenelon, We have others materials ready for SDH010.see below info you will need for the installation. Site Part Qty Tx comments Connection on site SDH010 ASR920 1 Ready to pick up N/A SDH010 Ceragon SFP 1 already provide to Mathurin Talkpool SDH010 Cisco SFP 1 Ready to pick up GI0/0/7 SDH010 Patch code LC/LC 1 already provide to Mathurin Talkpool N/A SDH010 Ceragon SFP 1 already provide to Mathurin Talkpool slot 1 port 1 SDH011 Cisco SFP 1 already provide to Mackenson Talkpool GI0/4/6 SDH011 Patch code LC/LC 1 already provide to Mathurin Talkpool N/A Weby JULNOT, Best Regards From: Weby Julnot Sent: Wednesday, May 13, 2020 5:38 PM To: Jithin J Singh >; Haiti Noc >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Hai_Warehouseteam >; Eng Teck Ng >; Luigi Roy >; Hai_Tech_Transmission >; Francois Boyer >; Hai_Tech_O&M >; Jean Arleff Israel Chery >; Geoffrey Collins >; Jean Yvelt Marseille >; Hai_Tech_RFPO >; Hai_Tech_TX >; HAI_Tech_Noc > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Jithin, We have another router ready Turgeau for SDH010 with 2 SPFs and 2 patch codes. one sfp and patch code for SDH011 and one sfp and patch code for SDH010. From: Weby Julnot Sent: Wednesday, May 13, 2020 9:29 AM To: Jithin J Singh >; Haiti Noc >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Hai_Warehouseteam >; Eng Teck Ng >; Luigi Roy >; Hai_Tech_Transmission >; Francois Boyer >; Hai_Tech_O&M >; Jean Arleff Israel Chery >; Geoffrey Collins >; Jean Yvelt Marseille >; Hai_Tech_RFPO >; Hai_Tech_TX >; HAI_Tech_Noc > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Jithin/Fenelon, I asked team on site to take pictures of the router with the cables and remove the router to return Turgeau at the office tomorrow before 12 pm urgently. Weby JULNOT, Best Regards From: Jithin J Singh > Sent: Monday, May 11, 2020 6:14 PM To: Jithin J Singh >; Weby Julnot >; Haiti Noc >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Hai_Warehouseteam >; Eng Teck Ng >; Luigi Roy >; Hai_Tech_Transmission >; Francois Boyer >; Hai_Tech_O&M >; Jean Arleff Israel Chery >; Geoffrey Collins >; Jean Yvelt Marseille >; Hai_Tech_RFPO >; Hai_Tech_TX >; HAI_Tech_Noc > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Weby, As discussed, the field team is standby at SDH010 awaiting further instructions. Please advise accordingly. Wesner Rene (+509 3634 8857) is the technician in-charged. BR/ Jithin Singh. From: Jithin J Singh > Sent: Saturday, May 9, 2020 11:32 PM To: Weby Julnot >; Haiti Noc >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Hai_Warehouseteam >; Eng Teck Ng >; Luigi Roy >; Hai_Tech_Transmission >; Francois Boyer >; Hai_Tech_O&M >; Jean Arleff Israel Chery >; Geoffrey Collins >; Jean Yvelt Marseille >; Hai_Tech_RFPO >; Hai_Tech_TX >; HAI_Tech_Noc > Subject: Re: [Tp.ran] TenGig Micro wave link OBLEON-HILAIRE down Hello Weby, The same team will continue to provide on site assistance tomorrow as requested. BR/ Jithin Singh. From: Weby Julnot > Sent: Saturday, May 9, 2020 10:51 PM To: Haiti Noc >; Jithin J Singh >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Dorcely, we still have the same issue, we were working on it during the day Unfortunately technician on site didn't have a good connection on site to share with us some pictures we asked him, when receive them tonight, we will analyze for the next step. See below Test we performed on site today. - Hard Reset on the TCC board at SDH010 - Check if all physical connection are good - Ask field team to log locally on the node to check a) status of the links ( All links are working fine) b) Management configuration ( All configuration are present ) - Power cycle the Nodes ( Obleon & Hilaire) - Swap LIC board at SDH010--->SDH011 to a new one - Check if all physical connection are good from router side(Wait for pictures to confirm) Hello Jithin/Fenelon Send one team tomorrow morning to finish the troubleshooting. Weby JULNOT, Best Regards From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Saturday, May 9, 2020 6:54 PM To: Jithin J Singh >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy/jithin, Can we have an update about the troubleshooting at SDH010 to recover the supervision. It's very urgent to recover the supervision on both nodes SDH010 and SDH009 in order to monitor the nodes. NOC Team From: Jithin J Singh > Sent: Saturday, May 9, 2020 9:23 AM To: Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy, The field team is trying to reach the site again today. They were unable to reach the area yesterday due to political unrest situation prevailing in the region and people in the area blocked them form entering the place. We expect the team to arrive on site by 10:30 AM. BR/ Jithin Singh. From: Eddy Jean-Baptiste > Sent: Saturday, May 9, 2020 8:28 AM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean Philippe Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Jithin , Could you please help to push the guy to go on site ? I don't receive any call From: Jithin J Singh > Sent: Friday, May 8, 2020 12:12 PM To: Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy, Team has been dispatched to SDH010 again as requested. Gregory Milord (+509 3782 3536) is the technician in-charged. BR/ Jithin Singh. From: Eddy Jean-Baptiste > Sent: Friday, May 8, 2020 11:52 AM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Jithin , We still need someone at SDH010 to perform the job done , as last time the guys on site had some difficulties to finish the wor. Please we need to close this case today. From: Eddy Jean-Baptiste Sent: Monday, May 4, 2020 5:39 PM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ho Jithin , Thanks for your quick follow-up . Replacement has been done. However we have some link without management . Need help at SDH010 for troubleshooting From: Jithin J Singh > Sent: Monday, May 4, 2020 4:03 PM To: Frantz Michel Mondesir >; Eddy Jean-Baptiste >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hi All, Please be informed that the LIC board has been replaced at SDH011. Hello Eddy, Please check status of the affected services and let us know if further intervention is needed on this case. Thanks. BR/ Jithin Singh. From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 1:26 PM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Delivered to Arcie Abenuman From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 11:08 AM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ready to be collected From: Eddy Jean-Baptiste > Sent: Monday, May 4, 2020 10:56 AM To: Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Beatrice / WH Team , Kindly Deliver the below material to Talkpool Team Equipment: LIC-X-E10 Product Code: 24-L010-0/BOF Serial Number: J389B10552. From: Jean P. Francois > Sent: Monday, May 4, 2020 4:01 AM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, We have a card failure at SDH011 (LIC-X-E10); it needs to be replaced. BR Jean P. Francois From: Jithin J Singh > Sent: Monday, May 4, 2020 1:25 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, Teams are mobilized for checking the issues at SDH011 and SDH009 as requested. Please arrange access for both sites. The following teams are assigned: * SDH011 - Roldan Consul (+509 3701 0727). ETA is 2:15 AM. * SDH009 - Jean Kelly (+509 3791 5685). ETA 3:00 AM. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, May 4, 2020 1:02 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; Jithin J Singh >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: TenGig Micro wave link OBLEON-HILAIRE down All' Be informed that TenGig Micro wave link HILAIRE-OBBLEON is down . Contractor has been dispatched to check at SDH011 and SDH009 to check the issue. [cid:image001.png at 01D62B96.611170B0] We will keep you posted Regards, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Email-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 37827 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 11451 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 16 14:27:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 16 May 2020 20:27:00 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 11 9 4 8 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 5 1 0 17 ZTE 8 7 5 1 8 Huawei 8 8 8 0 8 Network 32 20 14 1 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 4 0 1 11 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 263:29:03 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 157:55:03 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 123:15:03 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 117:09:03 Power Generator Failure (Engine Knocking ) New genset is expected to arrive in the south region , 5/16/2020. ETR to be provide by concern Team INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M Fuel 5/14/2020 5:32 58:53:03 Fuel Generator failure (Fuel issue) Hybrid team fix the fuel sensor issue. Fuel Team is informed since 5/15/2020 , 8:00PM. ETR to be provide by them INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 49:45:03 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 47:38:03 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 44:48:03 Power Generator Failure (Dynamo Faulty) The new Dynamo installed is also faulty. Team has collected a new one and now on site for corrective INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 2:23 38:02:03 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 5/15/2020 10:11 30:14:03 Power Generator failure (Indeterminate) A rescue of 20 gal of fuel performed. But the site remains down. Power team has been informed to arrive on site. Feedback still expected from them INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/15/2020 10:39 29:46:03 Fuel Generator failure (Fuel issue) Site out of fuel, Need to be halted requested by fuel team due to insecure area, acording to TP. INC377247 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M 5/16/2020 1:09 15:16:03 Fuel Generator failure (Fuel issue) Fuel team is informed, 05/16/2020 10:20AM ETR To be provided INC377110 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/16/2020 10:24 6:01:03 Power Generator failure (Water Pump Issue) Faulty water pump and radiator. Spare part not yet available. ETR to be provided INC377409 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M 5/16/2020 10:50 5:35:03 Fuel Generator failure (Fuel issue) Fuel team is informed, 05/16/2020 4:10AM ETR To be provided INC377427 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 12:57 3:28:03 Power Power Failure (Indeterminate) Team is working on site INC377427 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 12:57 3:28:03 Dependent Affected by the power issue at the main site Affected by HDO293 INC377428 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B Talkpool 5/16/2020 13:12 3:13:03 Power Generator failure (Indeterminate) NEW HPU installed. A team will collect the key to reach the site before 5H30PM. INC377428 HDO323 BELANTON Ouest Ericsson 2G+3G B Talkpool 5/16/2020 13:12 3:13:03 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G B Talkpool 5/16/2020 13:12 3:13:03 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/16/2020 13:12 3:13:03 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/16/2020 13:12 3:13:03 Dependent Affected by the power issue at the main site Affected by HDO343 INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 2:55:03 RBS RBS Fault (Indeterminate) Team is informed ETA not yet provided INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 2:42:03 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377342 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 5/16/2020 13:46 2:39:03 Power Generator failure (Indeterminate) Team is informed ETA 04:40PM INC377446 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 5/16/2020 15:01 1:24:03 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 5h25 PM INC377450 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 5/16/2020 15:04 1:21:03 Power Power Failure (Indeterminate) Team is informed, ETA: 4:45PM INC377450 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 15:04 1:21:03 Dependent Affected by the power issue at the main site Affected by HDO627 INC377450 HAIDO625 BROCHETTE_99_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 15:04 1:21:03 Dependent Affected by the power issue at the main site Affected by HDO627 INC377450 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 15:04 1:21:03 Dependent Affected by the power issue at the main site Affected by HDO627 INC377357 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G #N/A Talkpool 5/16/2020 15:12 1:13:03 Power Generator failure (Indeterminate) Site will be back on air with commercial power. INC377357 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G C Talkpool 5/16/2020 15:12 1:13:03 Dependent Affected by the power issue at the main site Affected by HDN150 INC377357 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/16/2020 15:12 1:13:03 Dependent Affected by the power issue at the main site Affected by HDN150 INC377357 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/16/2020 15:12 1:13:03 Dependent Affected by the power issue at the main site Affected by HDN150 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition ETR will be shared May16th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Saturday 16th Security ETR will be shared May16th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Saturday 16th Security ETR will be shared May16th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Saturday 16th Security ETR will be shared May16th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Sat May 16 14:30:37 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Sat, 16 May 2020 20:30:37 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: Message-ID: HGA032: power team on route. HDO578 is halted. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 16/05/2020 16:27 (GMT-05:00) To: "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 11 9 4 8 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 5 1 0 17 ZTE 8 7 5 1 8 Huawei 8 8 8 0 8 Network 32 20 14 1 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 4 0 1 11 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 263:29:03 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 157:55:03 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 123:15:03 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 117:09:03 Power Generator Failure (Engine Knocking ) New genset is expected to arrive in the south region , 5/16/2020. ETR to be provide by concern Team INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M Fuel 5/14/2020 5:32 58:53:03 Fuel Generator failure (Fuel issue) Hybrid team fix the fuel sensor issue. Fuel Team is informed since 5/15/2020 , 8:00PM. ETR to be provide by them INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 49:45:03 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 47:38:03 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 44:48:03 Power Generator Failure (Dynamo Faulty) The new Dynamo installed is also faulty. Team has collected a new one and now on site for corrective INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 2:23 38:02:03 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 5/15/2020 10:11 30:14:03 Power Generator failure (Indeterminate) A rescue of 20 gal of fuel performed. But the site remains down. Power team has been informed to arrive on site. Feedback still expected from them INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/15/2020 10:39 29:46:03 Fuel Generator failure (Fuel issue) Site out of fuel, Need to be halted requested by fuel team due to insecure area, acording to TP. INC377247 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M 5/16/2020 1:09 15:16:03 Fuel Generator failure (Fuel issue) Fuel team is informed, 05/16/2020 10:20AM ETR To be provided INC377110 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/16/2020 10:24 6:01:03 Power Generator failure (Water Pump Issue) Faulty water pump and radiator. Spare part not yet available. ETR to be provided INC377409 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M 5/16/2020 10:50 5:35:03 Fuel Generator failure (Fuel issue) Fuel team is informed, 05/16/2020 4:10AM ETR To be provided INC377427 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 12:57 3:28:03 Power Power Failure (Indeterminate) Team is working on site INC377427 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 12:57 3:28:03 Dependent Affected by the power issue at the main site Affected by HDO293 INC377428 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B Talkpool 5/16/2020 13:12 3:13:03 Power Generator failure (Indeterminate) NEW HPU installed. A team will collect the key to reach the site before 5H30PM. INC377428 HDO323 BELANTON Ouest Ericsson 2G+3G B Talkpool 5/16/2020 13:12 3:13:03 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G B Talkpool 5/16/2020 13:12 3:13:03 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/16/2020 13:12 3:13:03 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/16/2020 13:12 3:13:03 Dependent Affected by the power issue at the main site Affected by HDO343 INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 2:55:03 RBS RBS Fault (Indeterminate) Team is informed ETA not yet provided INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 2:42:03 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377342 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 5/16/2020 13:46 2:39:03 Power Generator failure (Indeterminate) Team is informed ETA 04:40PM INC377446 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 5/16/2020 15:01 1:24:03 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 5h25 PM INC377450 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 5/16/2020 15:04 1:21:03 Power Power Failure (Indeterminate) Team is informed, ETA: 4:45PM INC377450 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 15:04 1:21:03 Dependent Affected by the power issue at the main site Affected by HDO627 INC377450 HAIDO625 BROCHETTE_99_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 15:04 1:21:03 Dependent Affected by the power issue at the main site Affected by HDO627 INC377450 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 15:04 1:21:03 Dependent Affected by the power issue at the main site Affected by HDO627 INC377357 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G #N/A Talkpool 5/16/2020 15:12 1:13:03 Power Generator failure (Indeterminate) Site will be back on air with commercial power. INC377357 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G C Talkpool 5/16/2020 15:12 1:13:03 Dependent Affected by the power issue at the main site Affected by HDN150 INC377357 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/16/2020 15:12 1:13:03 Dependent Affected by the power issue at the main site Affected by HDN150 INC377357 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/16/2020 15:12 1:13:03 Dependent Affected by the power issue at the main site Affected by HDN150 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition ETR will be shared May16th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Saturday 16th Security ETR will be shared May16th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Saturday 16th Security ETR will be shared May16th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Saturday 16th Security ETR will be shared May16th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 16 16:24:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 16 May 2020 22:24:24 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 804:21:18 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty , Spare requested , waiting for next update from team INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 804:21:18 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 555:32:18 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 277:39:18 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 237:56:18 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 211:03:18 RBS RBS Fault (RUS failure) RUS01B3 already collected. Due to heavy rain, the replacement is postponed on 5/16/2020 ETR not yrt provided. INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 164:08:18 RBS RBS Fault (Fiber cable issue) Fiber cable already collected. Replacement is scheduled for May 17, 2020 INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 149:31:18 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 141:15:18 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 78:53:18 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 78:25:18 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 68:15:18 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC376107 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/13/2020 23:48 66:35:18 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part need to be replaced. INC376312 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/14/2020 4:16 62:07:18 RBS RBS Fault (DUG Failure) Spare already collected, Spare will arrive to the region 05/17/2020 ETA not yet provided INC376364 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/14/2020 15:20 51:03:18 RBS RBS Fault (RUS failure) Faulty RUS01B3 requested not yet collected. Spare not yet available. INC376545 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/14/2020 20:52 45:31:18 RBS RBS Fault (Indeterminate) Spare already collected, Spare will arrive to the region 05/17/2020 ETA not yet provided INC377333 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/16/2020 7:58 10:25:18 Transmission Transmission (Indeterminate) 900mhz reamins down after power intervention, Team is on site. INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 9:46:18 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 9:25:18 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377106 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/16/2020 9:10 9:13:18 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 16 17:17:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 16 May 2020 23:17:10 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 16th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 16th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 266:13:00 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 160:39:00 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 125:59:00 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 119:53:00 Power Generator Failure (Engine Knocking ) The new genset has been replaced but a team will arrive on the site to retrieve water on the fuel tank. ETR not yet available INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M Fuel 5/14/2020 5:32 61:37:00 Fuel Generator failure (Fuel issue) Hybrid team fix the fuel sensor issue. Fuel Team is informed since 5/15/2020 , 8:00PM. ETR to be provide by them INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 52:29:00 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 50:22:00 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 2:23 40:46:00 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377110 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/16/2020 10:24 8:45:00 Power Generator failure (Water Pump Issue) Faulty water pump and radiator. Spare part not yet available. ETR to be provided INC377428 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B Talkpool 5/16/2020 13:12 5:57:00 Power Generator failure (Indeterminate) Due to traffic issue, team requested, 30minutes more. INC377428 HDO323 BELANTON Ouest Ericsson 2G+3G B Talkpool 5/16/2020 13:12 5:57:00 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G B Talkpool 5/16/2020 13:12 5:57:00 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/16/2020 13:12 5:57:00 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/16/2020 13:12 5:57:00 Dependent Affected by the power issue at the main site Affected by HDO343 INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 5:39:00 RBS RBS Fault (Indeterminate) Team is working on site, working with Digicel tx team. INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 5:26:00 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377342 HDC301 ESTERE BEACH Artibonite Ericsson 2G D O&M 5/16/2020 13:46 5:23:00 Fuel Generator failure (Fuel issue) Fuel team is informed, 05/16/2020 5:40AM ETR To be provided INC377446 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 5/16/2020 15:01 4:08:00 Power Power Failure (Indeterminate) Field team cannot be reached at this time. Feedback expected from them within 45mn (07h25 PM) INC377357 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/16/2020 15:12 3:57:00 Power Generator failure (Indeterminate) Site will be back on air with commercial power. INC377357 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G C Talkpool 5/16/2020 15:12 3:57:00 Dependent Affected by the power issue at the main site Affected by HDN150 INC377357 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/16/2020 15:12 3:57:00 Dependent Affected by the power issue at the main site Affected by HDN150 INC377357 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/16/2020 15:12 3:57:00 Dependent Affected by the power issue at the main site Affected by HDN150 INC377458 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/16/2020 15:54 3:15:00 Power Generator failure (Indeterminate) Team is informed, ETA expired, new ETA is expected from TP INC377458 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/16/2020 15:54 3:15:00 Dependent Affected by the power issue at the main site Affected by HDC253 INC377458 COW032 ENNERY Artibonite Ericsson 2G D Talkpool 5/16/2020 15:54 3:15:00 Dependent Affected by the power issue at the main site Affected by HDC253 INC377460 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G C Talkpool 5/16/2020 16:15 2:54:00 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 6h15 PM (Expired). Feedback expected from field team within 30mn (07h15 PM) INC377477 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/16/2020 17:56 1:13:00 Power Power Failure (Indeterminate) Team has been informed, ETA:7:20PM INC377372 HDS014 LOVING_LIGHT_HOTEL Sud-Est Ericsson 3G A Talkpool 5/16/2020 18:19 0:50:00 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC377374 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 18:24 0:45:00 Power Power Failure (Indeterminate) Team has been informed, ETA:8:20PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 805:07:00 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 556:18:00 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 278:25:00 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 238:42:00 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 211:49:00 RBS RBS Fault (RUS failure) RUS01B3 already collected. Due to heavy rain, the replacement is postponed on 5/16/2020 ETR not yrt provided. INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 164:54:00 RBS RBS Fault (Fiber cable issue) Fiber cable already collected. Replacement is scheduled for May 16, 2020 INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 150:17:00 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 142:01:00 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 79:39:00 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 79:11:00 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 69:01:00 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC376107 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/13/2020 23:48 67:21:00 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part need to be replaced. INC376312 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/14/2020 4:16 62:53:00 RBS RBS Fault (DUG Failure) Spare already collected, Spare will arrive to the region 05/16/2020 ETA not yet provided INC376364 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/14/2020 15:20 51:49:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 requested not yet collected. Spare not yet available. INC376545 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/14/2020 20:52 46:17:00 RBS RBS Fault (Indeterminate) Spare already collected, Spare will arrive to the region 05/16/2020 ETA not yet provided INC377333 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/16/2020 7:58 11:11:00 Transmission Transmission (Indeterminate) 900mhz reamins down after power intervention, Team is on site. INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 10:32:00 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 10:11:00 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377106 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/16/2020 9:10 9:59:00 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377375 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/16/2020 18:28 0:41:00 Power Power Failure (Solar System failure) The sectors will be back in service at sunrise Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Arrangement made with reconnaissance. Team will be on site tomorrow May 17th to restore the site Security ETR May 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 5/16/2020 7:45 47:41:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Faiulty AC alternator Need to be justified The faulty AC alternator has been replaced INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 5/16/2020 7:45 47:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS360 Cascaded The site is back in service once the issue solved at HDS360 INC377263 HDO412 MERCERY Ouest Ericsson 2G C Talkpool 5/16/2020 3:35 5/16/2020 7:13 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the transmission issue on HDO386 Cascaded The last feedback is expected from field team regarding the intervention INC377263 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G C Talkpool 5/16/2020 3:35 5/16/2020 7:13 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the transmission issue on HDO386 Cascaded The last feedback is expected from field team regarding the intervention INC377263 HDO425 DANO Ouest Ericsson 2G C Talkpool 5/16/2020 3:35 5/16/2020 7:13 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the transmission issue on HDO386 Cascaded The last feedback is expected from field team regarding the intervention INC377263 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G B Talkpool 5/16/2020 3:35 5/16/2020 7:13 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the transmission issue on HDO386 Cascaded The last feedback is expected from field team regarding the intervention INC377263 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 5/16/2020 3:35 5/16/2020 7:13 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the transmission issue on HDO386 Cascaded The last feedback is expected from field team regarding the intervention INC377263 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 5/16/2020 3:35 5/16/2020 7:13 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the transmission issue on HDO386 Cascaded The last feedback is expected from field team regarding the intervention INC377069 COW075 HAVEN_COW Ouest Ericsson 2G D Talkpool 5/15/2020 18:00 5/16/2020 8:12 14:12:00 4:00:00 Not Compliant Transmission Transmission (Faulty IF cable) Faulty IF cable Need to be justified The faulty IF cable has been replaced INC377299 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/16/2020 9:29 5/16/2020 11:18 1:49:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Main breaker tripped OK The breaker has been reset INC377299 HGA042 BRAND Nippes Ericsson 2G C Talkpool 5/16/2020 9:29 5/16/2020 11:18 1:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS265 OK The site is back in service once the issue solved at HDS265 INC377189 HDO427 PETIT GOAVE_II Ouest Ericsson 2G C Talkpool 5/16/2020 8:57 5/16/2020 11:34 2:37:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC377104 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/15/2020 15:49 5/16/2020 12:21 20:32:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified Power team has made an intervention to get the site back in service INC377320 HDO405 PAPETTE Ouest Ericsson 2G C Talkpool 5/16/2020 10:44 5/16/2020 13:17 2:33:00 4:00:00 Compliant Power Generator failure (Magnetic pickup failure) Loose contact on the magnetic pickup OK The magnetic pickup has been well fixed to solve the issue INC377232 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G C Digicel 5/15/2020 23:27 5/16/2020 13:34 14:07:00 4:00:00 Not Compliant RBS RBS Fault (Software Issue) Software issue (license) Need to be justified A license has been added by BSS team INC377184 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/16/2020 8:37 5/16/2020 14:22 5:45:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC377424 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 5/16/2020 12:51 5/16/2020 13:38 0:47:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC377346 HAIGA067 CARACOLIE_II Grande-Anse ZTE 2G+3G B Talkpool 5/16/2020 14:13 5/16/2020 15:40 1:27:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset OK 1 gallon of oil has been added then genset restarted INC377439 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G D Talkpool 5/16/2020 14:13 5/16/2020 17:08 2:55:00 4:00:00 Compliant RBS RBS Fault (Breaker tripped) RBS breaker tripped OK The RBS breaker has been reset INC377439 HAIDS280 CONETE Sud ZTE 2G C Talkpool 5/16/2020 14:13 5/16/2020 17:08 2:55:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Affected by HDS281 OK The site is back in service once the issue solved at HDS281 INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D O&M_Fuel 5/15/2020 10:11 5/16/2020 17:12 31:01:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 5/16/2020 17:54 46:17:00 4:00:00 Not Compliant Power Generator Failure (Dynamo Faulty) Faulty dynamo Spare The faulty dynamo was replaced and genset restarted. INC377207 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 1:25 5/16/2020 8:15 6:50:00 4:00:00 Not Compliant Power Power High temp due to water leak in head cylinder cover and oil missing Need to be justified 1 gal coolant, oil, distill water. INC377209 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/15/2020 23:17 5/16/2020 8:15 8:58:00 4:00:00 Not Compliant Power Power High temp due radiator and fanbelt faulty. Need to be justified Fan belt & Radiator, Changed. INC377276 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 6:55 5/16/2020 8:15 1:20:00 4:00:00 Compliant Power Power Indeterminate OK RCA and resolutions are expected from team INC377273 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 6:44 5/16/2020 8:45 2:01:00 4:00:00 Compliant Power Power Fail to start due to battery starter faulty. OK Restart with external battery. INC377283 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 7:46 5/16/2020 10:00 2:14:00 4:00:00 Compliant Power Power High temp due radiator dirty. OK Team refresh radiator. INC377283 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/16/2020 7:46 5/16/2020 10:00 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO661 Cascaded Site is up with main site INC377283 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 7:46 5/16/2020 10:00 2:14:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by HDO661 Cascaded Site is up with main site INC377295 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 9:00 5/16/2020 11:00 2:00:00 4:00:00 Compliant Power Power Fail to start due to battery starter faulty. OK Restarted with external battery. INC377419 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 11:33 5/16/2020 12:00 0:27:00 4:00:00 Compliant Power Power Failure (Indeterminate) Low oil pressure due to oil senor dirty. OK Team cleaned it and reinstall. INC377418 HDO676 SOLINO_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 11:37 5/16/2020 13:15 1:38:00 4:00:00 Compliant Power Power Failure (Indeterminate) Low oil pressure due to oil pan gasket leak OK Team added 1 gal 1/2 of oil and restarted INC377418 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 11:37 5/16/2020 13:15 1:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO676 Cascaded Site is up with main site INC377427 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 12:57 5/16/2020 15:23 2:26:00 4:00:00 Compliant Power Power Failure (Indeterminate) High temp due to water leak in the water pump OK Team added 1 gal of coolant while changing. INC377427 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 12:57 5/16/2020 15:23 2:26:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO293 Cascaded Site is up with main site INC377450 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 15:04 5/16/2020 17:38 2:34:00 4:00:00 Compliant Power Power Failure (Indeterminate) Breaker ZTE tripped due to new radio install on the tower OK Breaker ZTE has been reset INC377450 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 15:04 5/16/2020 17:38 2:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO627 Cascaded Site is up with main site INC377450 HAIDO625 BROCHETTE_99_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 15:04 5/16/2020 17:38 2:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO627 Cascaded Site is up with main site INC377450 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 15:04 5/16/2020 17:38 2:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO627 Cascaded Site is up with main site INC377218 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/15/2020 22:18 5/16/2020 7:43 9:25:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site is up with the sunrise INC377148 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/16/2020 5:31 5/16/2020 7:54 2:23:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System fail ok Site with the sunrise INC377226 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G B Talkpool 5/15/2020 15:06 5/16/2020 7:54 16:48:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution expected from talkpool team INC377226 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 5/15/2020 15:14 5/16/2020 7:54 16:40:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN150 Cascaded Back up with the mains site INC377125 HDC253 ENNERY Artibonite Ericsson 2G+3G D Talkpool 5/15/2020 23:34 5/16/2020 7:58 8:24:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) No alarm displayed Need to be justified Genset restarted with another battery. INC377119 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 5/15/2020 23:27 5/16/2020 8:32 9:05:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution expected from talkpool team INC377125 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/15/2020 23:34 5/16/2020 7:58 8:24:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC253 Cascaded Back up with the mains site INC377125 COW032 ENNERY_COW Artibonite Ericsson 2G D Talkpool 5/15/2020 23:34 5/16/2020 7:58 8:24:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC253 Cascaded Back up with the mains site INC377246 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/16/2020 0:41 5/16/2020 8:10 7:29:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution expected from talkpool team INC377146 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/16/2020 4:11 5/16/2020 11:34 7:23:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC360 Cascaded Back up with the mains site INC377206 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/15/2020 20:59 5/16/2020 9:35 12:36:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site with the sunrise INC377211 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/15/2020 20:59 5/16/2020 9:50 12:51:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site with the sunrise INC377095 HAIDN004 ENNERY_COW Artibonite ZTE 2G+3G+LTE B Talkpool 5/15/2020 23:35 5/16/2020 11:44 12:09:00 4:00:00 Not Compliant Power Generator Failure (Under speed) Underspeed, primming pump faulty Need to be justified Priming Pump changed. Hose fuel segment damage eliminated. INC376996 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/15/2020 19:49 5/16/2020 11:50 16:01:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site is up with the sunrise INC377269 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/16/2020 5:41 5/16/2020 10:47 5:06:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution expected from talkpool team INC377187 HDC220 MAISSADE Centre Ericsson 2G+3G B Talkpool 5/16/2020 8:47 5/16/2020 11:58 3:11:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution expected from talkpool team INC377146 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/16/2020 4:11 5/16/2020 11:34 7:23:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site is up with the sunrise INC377274 HDN133 AUX_PLAINES Artibonite Ericsson 2G D Talkpool 5/15/2020 18:07 5/16/2020 14:11 20:04:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution expected from talkpool team INC377444 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 5/16/2020 14:41 5/16/2020 16:13 1:32:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature, water burning. OK 1 gal. of coolant added. INC377444 HDN261 SANCE Nord-Est Ericsson 2G C Talkpool 5/16/2020 14:41 5/16/2020 16:13 1:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN251 Cascaded Back up with the mains site INC377247 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M 5/16/2020 1:09 5/16/2020 16:56 15:47:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added INC377409 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M 5/16/2020 10:50 5/16/2020 18:52 8:02:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added Sector- Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC377263 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 5/16/2020 3:35 5/16/2020 7:13 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the transmission issue on HDO386 Cascaded The last feedback is expected from field team regarding the intervention INC377166 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/16/2020 7:34 5/16/2020 16:17 8:43:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team regarding the intervention INC376481 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/14/2020 17:16 5/16/2020 17:57 48:41:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) Frozen DUG Spare DUG has been replaced. INC376979 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/15/2020 18:07 5/16/2020 18:19 24:12:00 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) Faulty DTRU Spare Faulty DTRU replaced INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 5/16/2020 18:37 78:49:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution expected from talkpool team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sat May 16 17:26:10 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sat, 16 May 2020 23:26:10 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 16th, 2020 till 7:00 PM. In-Reply-To: References: Message-ID: HDO343 ? RESTORED HDN150 ? RESTORED HDC253 ? RESTORED HDO406 ? 30MINS TO SITE Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 16 May 2020 19:19 To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com.; Jithin J Singh; Astrid Argana; astrid.argana at tpmanagementsa.com; Journal; Mackenzy.Boursiquot at tpmanagementsa.com; Bernard Yacoub Cc: HAI_BO_Fuel at digicelgroup.com; Geoffrey Collins; Eng Teck Ng; Luigi Roy; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC SITES REPORT updated for this May 16th, 2020 till 7:00 PM. Hi All, Kindly receive the NOC SITES REPORT updated for this May 16th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 266:13:00 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 160:39:00 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 125:59:00 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 119:53:00 Power Generator Failure (Engine Knocking ) The new genset has been replaced but a team will arrive on the site to retrieve water on the fuel tank. ETR not yet available INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M Fuel 5/14/2020 5:32 61:37:00 Fuel Generator failure (Fuel issue) Hybrid team fix the fuel sensor issue. Fuel Team is informed since 5/15/2020 , 8:00PM. ETR to be provide by them INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 52:29:00 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 50:22:00 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 2:23 40:46:00 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377110 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/16/2020 10:24 8:45:00 Power Generator failure (Water Pump Issue) Faulty water pump and radiator. Spare part not yet available. ETR to be provided INC377428 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B Talkpool 5/16/2020 13:12 5:57:00 Power Generator failure (Indeterminate) Due to traffic issue, team requested, 30minutes more. INC377428 HDO323 BELANTON Ouest Ericsson 2G+3G B Talkpool 5/16/2020 13:12 5:57:00 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G B Talkpool 5/16/2020 13:12 5:57:00 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/16/2020 13:12 5:57:00 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/16/2020 13:12 5:57:00 Dependent Affected by the power issue at the main site Affected by HDO343 INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 5:39:00 RBS RBS Fault (Indeterminate) Team is working on site, working with Digicel tx team. INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 5:26:00 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377342 HDC301 ESTERE BEACH Artibonite Ericsson 2G D O&M 5/16/2020 13:46 5:23:00 Fuel Generator failure (Fuel issue) Fuel team is informed, 05/16/2020 5:40AM ETR To be provided INC377446 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 5/16/2020 15:01 4:08:00 Power Power Failure (Indeterminate) Field team cannot be reached at this time. Feedback expected from them within 45mn (07h25 PM) INC377357 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/16/2020 15:12 3:57:00 Power Generator failure (Indeterminate) Site will be back on air with commercial power. INC377357 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G C Talkpool 5/16/2020 15:12 3:57:00 Dependent Affected by the power issue at the main site Affected by HDN150 INC377357 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/16/2020 15:12 3:57:00 Dependent Affected by the power issue at the main site Affected by HDN150 INC377357 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/16/2020 15:12 3:57:00 Dependent Affected by the power issue at the main site Affected by HDN150 INC377458 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/16/2020 15:54 3:15:00 Power Generator failure (Indeterminate) Team is informed, ETA expired, new ETA is expected from TP INC377458 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/16/2020 15:54 3:15:00 Dependent Affected by the power issue at the main site Affected by HDC253 INC377458 COW032 ENNERY Artibonite Ericsson 2G D Talkpool 5/16/2020 15:54 3:15:00 Dependent Affected by the power issue at the main site Affected by HDC253 INC377460 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G C Talkpool 5/16/2020 16:15 2:54:00 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 6h15 PM (Expired). Feedback expected from field team within 30mn (07h15 PM) INC377477 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/16/2020 17:56 1:13:00 Power Power Failure (Indeterminate) Team has been informed, ETA:7:20PM INC377372 HDS014 LOVING_LIGHT_HOTEL Sud-Est Ericsson 3G A Talkpool 5/16/2020 18:19 0:50:00 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC377374 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 18:24 0:45:00 Power Power Failure (Indeterminate) Team has been informed, ETA:8:20PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 805:07:00 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 556:18:00 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 278:25:00 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 238:42:00 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 211:49:00 RBS RBS Fault (RUS failure) RUS01B3 already collected. Due to heavy rain, the replacement is postponed on 5/16/2020 ETR not yrt provided. INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 164:54:00 RBS RBS Fault (Fiber cable issue) Fiber cable already collected. Replacement is scheduled for May 16, 2020 INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 150:17:00 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 142:01:00 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 79:39:00 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 79:11:00 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 69:01:00 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC376107 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/13/2020 23:48 67:21:00 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part need to be replaced. INC376312 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/14/2020 4:16 62:53:00 RBS RBS Fault (DUG Failure) Spare already collected, Spare will arrive to the region 05/16/2020 ETA not yet provided INC376364 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/14/2020 15:20 51:49:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 requested not yet collected. Spare not yet available. INC376545 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/14/2020 20:52 46:17:00 RBS RBS Fault (Indeterminate) Spare already collected, Spare will arrive to the region 05/16/2020 ETA not yet provided INC377333 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/16/2020 7:58 11:11:00 Transmission Transmission (Indeterminate) 900mhz reamins down after power intervention, Team is on site. INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 10:32:00 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 10:11:00 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377106 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/16/2020 9:10 9:59:00 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377375 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/16/2020 18:28 0:41:00 Power Power Failure (Solar System failure) The sectors will be back in service at sunrise Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Arrangement made with reconnaissance. Team will be on site tomorrow May 17th to restore the site Security ETR May 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 5/16/2020 7:45 47:41:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Faiulty AC alternator Need to be justified The faulty AC alternator has been replaced INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 5/16/2020 7:45 47:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS360 Cascaded The site is back in service once the issue solved at HDS360 INC377263 HDO412 MERCERY Ouest Ericsson 2G C Talkpool 5/16/2020 3:35 5/16/2020 7:13 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the transmission issue on HDO386 Cascaded The last feedback is expected from field team regarding the intervention INC377263 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G C Talkpool 5/16/2020 3:35 5/16/2020 7:13 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the transmission issue on HDO386 Cascaded The last feedback is expected from field team regarding the intervention INC377263 HDO425 DANO Ouest Ericsson 2G C Talkpool 5/16/2020 3:35 5/16/2020 7:13 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the transmission issue on HDO386 Cascaded The last feedback is expected from field team regarding the intervention INC377263 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G B Talkpool 5/16/2020 3:35 5/16/2020 7:13 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the transmission issue on HDO386 Cascaded The last feedback is expected from field team regarding the intervention INC377263 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 5/16/2020 3:35 5/16/2020 7:13 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the transmission issue on HDO386 Cascaded The last feedback is expected from field team regarding the intervention INC377263 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 5/16/2020 3:35 5/16/2020 7:13 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the transmission issue on HDO386 Cascaded The last feedback is expected from field team regarding the intervention INC377069 COW075 HAVEN_COW Ouest Ericsson 2G D Talkpool 5/15/2020 18:00 5/16/2020 8:12 14:12:00 4:00:00 Not Compliant Transmission Transmission (Faulty IF cable) Faulty IF cable Need to be justified The faulty IF cable has been replaced INC377299 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/16/2020 9:29 5/16/2020 11:18 1:49:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Main breaker tripped OK The breaker has been reset INC377299 HGA042 BRAND Nippes Ericsson 2G C Talkpool 5/16/2020 9:29 5/16/2020 11:18 1:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS265 OK The site is back in service once the issue solved at HDS265 INC377189 HDO427 PETIT GOAVE_II Ouest Ericsson 2G C Talkpool 5/16/2020 8:57 5/16/2020 11:34 2:37:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC377104 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/15/2020 15:49 5/16/2020 12:21 20:32:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified Power team has made an intervention to get the site back in service INC377320 HDO405 PAPETTE Ouest Ericsson 2G C Talkpool 5/16/2020 10:44 5/16/2020 13:17 2:33:00 4:00:00 Compliant Power Generator failure (Magnetic pickup failure) Loose contact on the magnetic pickup OK The magnetic pickup has been well fixed to solve the issue INC377232 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G C Digicel 5/15/2020 23:27 5/16/2020 13:34 14:07:00 4:00:00 Not Compliant RBS RBS Fault (Software Issue) Software issue (license) Need to be justified A license has been added by BSS team INC377184 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/16/2020 8:37 5/16/2020 14:22 5:45:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC377424 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 5/16/2020 12:51 5/16/2020 13:38 0:47:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC377346 HAIGA067 CARACOLIE_II Grande-Anse ZTE 2G+3G B Talkpool 5/16/2020 14:13 5/16/2020 15:40 1:27:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset OK 1 gallon of oil has been added then genset restarted INC377439 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G D Talkpool 5/16/2020 14:13 5/16/2020 17:08 2:55:00 4:00:00 Compliant RBS RBS Fault (Breaker tripped) RBS breaker tripped OK The RBS breaker has been reset INC377439 HAIDS280 CONETE Sud ZTE 2G C Talkpool 5/16/2020 14:13 5/16/2020 17:08 2:55:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Affected by HDS281 OK The site is back in service once the issue solved at HDS281 INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D O&M_Fuel 5/15/2020 10:11 5/16/2020 17:12 31:01:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 5/16/2020 17:54 46:17:00 4:00:00 Not Compliant Power Generator Failure (Dynamo Faulty) Faulty dynamo Spare The faulty dynamo was replaced and genset restarted. INC377207 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 1:25 5/16/2020 8:15 6:50:00 4:00:00 Not Compliant Power Power High temp due to water leak in head cylinder cover and oil missing Need to be justified 1 gal coolant, oil, distill water. INC377209 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/15/2020 23:17 5/16/2020 8:15 8:58:00 4:00:00 Not Compliant Power Power High temp due radiator and fanbelt faulty. Need to be justified Fan belt & Radiator, Changed. INC377276 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 6:55 5/16/2020 8:15 1:20:00 4:00:00 Compliant Power Power Indeterminate OK RCA and resolutions are expected from team INC377273 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 6:44 5/16/2020 8:45 2:01:00 4:00:00 Compliant Power Power Fail to start due to battery starter faulty. OK Restart with external battery. INC377283 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 7:46 5/16/2020 10:00 2:14:00 4:00:00 Compliant Power Power High temp due radiator dirty. OK Team refresh radiator. INC377283 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/16/2020 7:46 5/16/2020 10:00 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO661 Cascaded Site is up with main site INC377283 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 7:46 5/16/2020 10:00 2:14:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by HDO661 Cascaded Site is up with main site INC377295 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 9:00 5/16/2020 11:00 2:00:00 4:00:00 Compliant Power Power Fail to start due to battery starter faulty. OK Restarted with external battery. INC377419 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 11:33 5/16/2020 12:00 0:27:00 4:00:00 Compliant Power Power Failure (Indeterminate) Low oil pressure due to oil senor dirty. OK Team cleaned it and reinstall. INC377418 HDO676 SOLINO_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 11:37 5/16/2020 13:15 1:38:00 4:00:00 Compliant Power Power Failure (Indeterminate) Low oil pressure due to oil pan gasket leak OK Team added 1 gal 1/2 of oil and restarted INC377418 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 11:37 5/16/2020 13:15 1:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO676 Cascaded Site is up with main site INC377427 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 12:57 5/16/2020 15:23 2:26:00 4:00:00 Compliant Power Power Failure (Indeterminate) High temp due to water leak in the water pump OK Team added 1 gal of coolant while changing. INC377427 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 12:57 5/16/2020 15:23 2:26:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO293 Cascaded Site is up with main site INC377450 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 15:04 5/16/2020 17:38 2:34:00 4:00:00 Compliant Power Power Failure (Indeterminate) Breaker ZTE tripped due to new radio install on the tower OK Breaker ZTE has been reset INC377450 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 15:04 5/16/2020 17:38 2:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO627 Cascaded Site is up with main site INC377450 HAIDO625 BROCHETTE_99_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 15:04 5/16/2020 17:38 2:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO627 Cascaded Site is up with main site INC377450 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 15:04 5/16/2020 17:38 2:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO627 Cascaded Site is up with main site INC377218 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/15/2020 22:18 5/16/2020 7:43 9:25:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site is up with the sunrise INC377148 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/16/2020 5:31 5/16/2020 7:54 2:23:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System fail ok Site with the sunrise INC377226 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G B Talkpool 5/15/2020 15:06 5/16/2020 7:54 16:48:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution expected from talkpool team INC377226 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 5/15/2020 15:14 5/16/2020 7:54 16:40:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN150 Cascaded Back up with the mains site INC377125 HDC253 ENNERY Artibonite Ericsson 2G+3G D Talkpool 5/15/2020 23:34 5/16/2020 7:58 8:24:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) No alarm displayed Need to be justified Genset restarted with another battery. INC377119 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 5/15/2020 23:27 5/16/2020 8:32 9:05:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution expected from talkpool team INC377125 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/15/2020 23:34 5/16/2020 7:58 8:24:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC253 Cascaded Back up with the mains site INC377125 COW032 ENNERY_COW Artibonite Ericsson 2G D Talkpool 5/15/2020 23:34 5/16/2020 7:58 8:24:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC253 Cascaded Back up with the mains site INC377246 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/16/2020 0:41 5/16/2020 8:10 7:29:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution expected from talkpool team INC377146 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/16/2020 4:11 5/16/2020 11:34 7:23:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC360 Cascaded Back up with the mains site INC377206 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/15/2020 20:59 5/16/2020 9:35 12:36:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site with the sunrise INC377211 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/15/2020 20:59 5/16/2020 9:50 12:51:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site with the sunrise INC377095 HAIDN004 ENNERY_COW Artibonite ZTE 2G+3G+LTE B Talkpool 5/15/2020 23:35 5/16/2020 11:44 12:09:00 4:00:00 Not Compliant Power Generator Failure (Under speed) Underspeed, primming pump faulty Need to be justified Priming Pump changed. Hose fuel segment damage eliminated. INC376996 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/15/2020 19:49 5/16/2020 11:50 16:01:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site is up with the sunrise INC377269 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/16/2020 5:41 5/16/2020 10:47 5:06:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution expected from talkpool team INC377187 HDC220 MAISSADE Centre Ericsson 2G+3G B Talkpool 5/16/2020 8:47 5/16/2020 11:58 3:11:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution expected from talkpool team INC377146 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/16/2020 4:11 5/16/2020 11:34 7:23:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site is up with the sunrise INC377274 HDN133 AUX_PLAINES Artibonite Ericsson 2G D Talkpool 5/15/2020 18:07 5/16/2020 14:11 20:04:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution expected from talkpool team INC377444 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 5/16/2020 14:41 5/16/2020 16:13 1:32:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature, water burning. OK 1 gal. of coolant added. INC377444 HDN261 SANCE Nord-Est Ericsson 2G C Talkpool 5/16/2020 14:41 5/16/2020 16:13 1:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN251 Cascaded Back up with the mains site INC377247 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M 5/16/2020 1:09 5/16/2020 16:56 15:47:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added INC377409 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M 5/16/2020 10:50 5/16/2020 18:52 8:02:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added Sector- Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC377263 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 5/16/2020 3:35 5/16/2020 7:13 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the transmission issue on HDO386 Cascaded The last feedback is expected from field team regarding the intervention INC377166 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/16/2020 7:34 5/16/2020 16:17 8:43:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team regarding the intervention INC376481 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/14/2020 17:16 5/16/2020 17:57 48:41:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) Frozen DUG Spare DUG has been replaced. INC376979 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/15/2020 18:07 5/16/2020 18:19 24:12:00 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) Faulty DTRU Spare Faulty DTRU replaced INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 5/16/2020 18:37 78:49:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution expected from talkpool team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[56790638].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[56790638].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: E8920A8357E741CDB20210DBBD0B2191.png Type: image/png Size: 132 bytes Desc: E8920A8357E741CDB20210DBBD0B2191.png URL: From Sasoun.Deronis at digicelgroup.com Sat May 16 18:18:03 2020 From: Sasoun.Deronis at digicelgroup.com (Sasoun Deronis) Date: Sun, 17 May 2020 00:18:03 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 16th, 2020 till 7:00 PM. In-Reply-To: References: Message-ID: Hi Nikhil, HDO343 is still down. Can you please check with your field team? Thank you! Regards, NOC Team// From: Nikhil Govind Sent: Saturday, May 16, 2020 7:26 PM To: Haiti Noc ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com. ; Jithin J Singh ; Astrid Argana ; astrid.argana at tpmanagementsa.com; Journal ; Mackenzy.Boursiquot at tpmanagementsa.com; Bernard Yacoub Cc: HAI_BO_Fuel at digicelgroup.com; Geoffrey Collins ; Eng Teck Ng ; Luigi Roy ; HAI_Tech_Noc Subject: [EXTERNAL] RE: NOC SITES REPORT updated for this May 16th, 2020 till 7:00 PM. HDO343 - RESTORED HDN150 - RESTORED HDC253 - RESTORED HDO406 - 30MINS TO SITE Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 16 May 2020 19:19 To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com.; Jithin J Singh; Astrid Argana; astrid.argana at tpmanagementsa.com; Journal; Mackenzy.Boursiquot at tpmanagementsa.com; Bernard Yacoub Cc: HAI_BO_Fuel at digicelgroup.com; Geoffrey Collins; Eng Teck Ng; Luigi Roy; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC SITES REPORT updated for this May 16th, 2020 till 7:00 PM. Hi All, Kindly receive the NOC SITES REPORT updated for this May 16th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 266:13:00 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 160:39:00 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 125:59:00 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 119:53:00 Power Generator Failure (Engine Knocking ) The new genset has been replaced but a team will arrive on the site to retrieve water on the fuel tank. ETR not yet available INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M Fuel 5/14/2020 5:32 61:37:00 Fuel Generator failure (Fuel issue) Hybrid team fix the fuel sensor issue. Fuel Team is informed since 5/15/2020 , 8:00PM. ETR to be provide by them INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 52:29:00 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 50:22:00 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 2:23 40:46:00 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377110 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/16/2020 10:24 8:45:00 Power Generator failure (Water Pump Issue) Faulty water pump and radiator. Spare part not yet available. ETR to be provided INC377428 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B Talkpool 5/16/2020 13:12 5:57:00 Power Generator failure (Indeterminate) Due to traffic issue, team requested, 30minutes more. INC377428 HDO323 BELANTON Ouest Ericsson 2G+3G B Talkpool 5/16/2020 13:12 5:57:00 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G B Talkpool 5/16/2020 13:12 5:57:00 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/16/2020 13:12 5:57:00 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/16/2020 13:12 5:57:00 Dependent Affected by the power issue at the main site Affected by HDO343 INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 5:39:00 RBS RBS Fault (Indeterminate) Team is working on site, working with Digicel tx team. INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 5:26:00 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377342 HDC301 ESTERE BEACH Artibonite Ericsson 2G D O&M 5/16/2020 13:46 5:23:00 Fuel Generator failure (Fuel issue) Fuel team is informed, 05/16/2020 5:40AM ETR To be provided INC377446 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 5/16/2020 15:01 4:08:00 Power Power Failure (Indeterminate) Field team cannot be reached at this time. Feedback expected from them within 45mn (07h25 PM) INC377357 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/16/2020 15:12 3:57:00 Power Generator failure (Indeterminate) Site will be back on air with commercial power. INC377357 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G C Talkpool 5/16/2020 15:12 3:57:00 Dependent Affected by the power issue at the main site Affected by HDN150 INC377357 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/16/2020 15:12 3:57:00 Dependent Affected by the power issue at the main site Affected by HDN150 INC377357 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/16/2020 15:12 3:57:00 Dependent Affected by the power issue at the main site Affected by HDN150 INC377458 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/16/2020 15:54 3:15:00 Power Generator failure (Indeterminate) Team is informed, ETA expired, new ETA is expected from TP INC377458 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/16/2020 15:54 3:15:00 Dependent Affected by the power issue at the main site Affected by HDC253 INC377458 COW032 ENNERY Artibonite Ericsson 2G D Talkpool 5/16/2020 15:54 3:15:00 Dependent Affected by the power issue at the main site Affected by HDC253 INC377460 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G C Talkpool 5/16/2020 16:15 2:54:00 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 6h15 PM (Expired). Feedback expected from field team within 30mn (07h15 PM) INC377477 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/16/2020 17:56 1:13:00 Power Power Failure (Indeterminate) Team has been informed, ETA:7:20PM INC377372 HDS014 LOVING_LIGHT_HOTEL Sud-Est Ericsson 3G A Talkpool 5/16/2020 18:19 0:50:00 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC377374 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 18:24 0:45:00 Power Power Failure (Indeterminate) Team has been informed, ETA:8:20PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 805:07:00 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 556:18:00 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 278:25:00 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 238:42:00 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 211:49:00 RBS RBS Fault (RUS failure) RUS01B3 already collected. Due to heavy rain, the replacement is postponed on 5/16/2020 ETR not yrt provided. INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 164:54:00 RBS RBS Fault (Fiber cable issue) Fiber cable already collected. Replacement is scheduled for May 16, 2020 INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 150:17:00 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 142:01:00 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 79:39:00 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 79:11:00 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 69:01:00 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC376107 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/13/2020 23:48 67:21:00 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part need to be replaced. INC376312 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/14/2020 4:16 62:53:00 RBS RBS Fault (DUG Failure) Spare already collected, Spare will arrive to the region 05/16/2020 ETA not yet provided INC376364 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/14/2020 15:20 51:49:00 RBS RBS Fault (RUS failure) Faulty RUS01B3 requested not yet collected. Spare not yet available. INC376545 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/14/2020 20:52 46:17:00 RBS RBS Fault (Indeterminate) Spare already collected, Spare will arrive to the region 05/16/2020 ETA not yet provided INC377333 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/16/2020 7:58 11:11:00 Transmission Transmission (Indeterminate) 900mhz reamins down after power intervention, Team is on site. INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 10:32:00 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 10:11:00 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377106 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/16/2020 9:10 9:59:00 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377375 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/16/2020 18:28 0:41:00 Power Power Failure (Solar System failure) The sectors will be back in service at sunrise Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Arrangement made with reconnaissance. Team will be on site tomorrow May 17th to restore the site Security ETR May 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC376148 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 5/16/2020 7:45 47:41:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Faiulty AC alternator Need to be justified The faulty AC alternator has been replaced INC376148 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/14/2020 8:04 5/16/2020 7:45 47:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS360 Cascaded The site is back in service once the issue solved at HDS360 INC377263 HDO412 MERCERY Ouest Ericsson 2G C Talkpool 5/16/2020 3:35 5/16/2020 7:13 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the transmission issue on HDO386 Cascaded The last feedback is expected from field team regarding the intervention INC377263 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G C Talkpool 5/16/2020 3:35 5/16/2020 7:13 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the transmission issue on HDO386 Cascaded The last feedback is expected from field team regarding the intervention INC377263 HDO425 DANO Ouest Ericsson 2G C Talkpool 5/16/2020 3:35 5/16/2020 7:13 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the transmission issue on HDO386 Cascaded The last feedback is expected from field team regarding the intervention INC377263 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G B Talkpool 5/16/2020 3:35 5/16/2020 7:13 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the transmission issue on HDO386 Cascaded The last feedback is expected from field team regarding the intervention INC377263 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 5/16/2020 3:35 5/16/2020 7:13 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the transmission issue on HDO386 Cascaded The last feedback is expected from field team regarding the intervention INC377263 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 5/16/2020 3:35 5/16/2020 7:13 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the transmission issue on HDO386 Cascaded The last feedback is expected from field team regarding the intervention INC377069 COW075 HAVEN_COW Ouest Ericsson 2G D Talkpool 5/15/2020 18:00 5/16/2020 8:12 14:12:00 4:00:00 Not Compliant Transmission Transmission (Faulty IF cable) Faulty IF cable Need to be justified The faulty IF cable has been replaced INC377299 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/16/2020 9:29 5/16/2020 11:18 1:49:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Main breaker tripped OK The breaker has been reset INC377299 HGA042 BRAND Nippes Ericsson 2G C Talkpool 5/16/2020 9:29 5/16/2020 11:18 1:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS265 OK The site is back in service once the issue solved at HDS265 INC377189 HDO427 PETIT GOAVE_II Ouest Ericsson 2G C Talkpool 5/16/2020 8:57 5/16/2020 11:34 2:37:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC377104 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/15/2020 15:49 5/16/2020 12:21 20:32:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified Power team has made an intervention to get the site back in service INC377320 HDO405 PAPETTE Ouest Ericsson 2G C Talkpool 5/16/2020 10:44 5/16/2020 13:17 2:33:00 4:00:00 Compliant Power Generator failure (Magnetic pickup failure) Loose contact on the magnetic pickup OK The magnetic pickup has been well fixed to solve the issue INC377232 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G C Digicel 5/15/2020 23:27 5/16/2020 13:34 14:07:00 4:00:00 Not Compliant RBS RBS Fault (Software Issue) Software issue (license) Need to be justified A license has been added by BSS team INC377184 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/16/2020 8:37 5/16/2020 14:22 5:45:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC377424 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 5/16/2020 12:51 5/16/2020 13:38 0:47:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC377346 HAIGA067 CARACOLIE_II Grande-Anse ZTE 2G+3G B Talkpool 5/16/2020 14:13 5/16/2020 15:40 1:27:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset OK 1 gallon of oil has been added then genset restarted INC377439 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G D Talkpool 5/16/2020 14:13 5/16/2020 17:08 2:55:00 4:00:00 Compliant RBS RBS Fault (Breaker tripped) RBS breaker tripped OK The RBS breaker has been reset INC377439 HAIDS280 CONETE Sud ZTE 2G C Talkpool 5/16/2020 14:13 5/16/2020 17:08 2:55:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Affected by HDS281 OK The site is back in service once the issue solved at HDS281 INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D O&M_Fuel 5/15/2020 10:11 5/16/2020 17:12 31:01:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 5/16/2020 17:54 46:17:00 4:00:00 Not Compliant Power Generator Failure (Dynamo Faulty) Faulty dynamo Spare The faulty dynamo was replaced and genset restarted. INC377207 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 1:25 5/16/2020 8:15 6:50:00 4:00:00 Not Compliant Power Power High temp due to water leak in head cylinder cover and oil missing Need to be justified 1 gal coolant, oil, distill water. INC377209 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/15/2020 23:17 5/16/2020 8:15 8:58:00 4:00:00 Not Compliant Power Power High temp due radiator and fanbelt faulty. Need to be justified Fan belt & Radiator, Changed. INC377276 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 6:55 5/16/2020 8:15 1:20:00 4:00:00 Compliant Power Power Indeterminate OK RCA and resolutions are expected from team INC377273 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 6:44 5/16/2020 8:45 2:01:00 4:00:00 Compliant Power Power Fail to start due to battery starter faulty. OK Restart with external battery. INC377283 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 7:46 5/16/2020 10:00 2:14:00 4:00:00 Compliant Power Power High temp due radiator dirty. OK Team refresh radiator. INC377283 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/16/2020 7:46 5/16/2020 10:00 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO661 Cascaded Site is up with main site INC377283 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 7:46 5/16/2020 10:00 2:14:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by HDO661 Cascaded Site is up with main site INC377295 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 9:00 5/16/2020 11:00 2:00:00 4:00:00 Compliant Power Power Fail to start due to battery starter faulty. OK Restarted with external battery. INC377419 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 11:33 5/16/2020 12:00 0:27:00 4:00:00 Compliant Power Power Failure (Indeterminate) Low oil pressure due to oil senor dirty. OK Team cleaned it and reinstall. INC377418 HDO676 SOLINO_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 11:37 5/16/2020 13:15 1:38:00 4:00:00 Compliant Power Power Failure (Indeterminate) Low oil pressure due to oil pan gasket leak OK Team added 1 gal 1/2 of oil and restarted INC377418 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 11:37 5/16/2020 13:15 1:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO676 Cascaded Site is up with main site INC377427 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 12:57 5/16/2020 15:23 2:26:00 4:00:00 Compliant Power Power Failure (Indeterminate) High temp due to water leak in the water pump OK Team added 1 gal of coolant while changing. INC377427 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 12:57 5/16/2020 15:23 2:26:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO293 Cascaded Site is up with main site INC377450 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 15:04 5/16/2020 17:38 2:34:00 4:00:00 Compliant Power Power Failure (Indeterminate) Breaker ZTE tripped due to new radio install on the tower OK Breaker ZTE has been reset INC377450 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 15:04 5/16/2020 17:38 2:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO627 Cascaded Site is up with main site INC377450 HAIDO625 BROCHETTE_99_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 15:04 5/16/2020 17:38 2:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO627 Cascaded Site is up with main site INC377450 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 15:04 5/16/2020 17:38 2:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO627 Cascaded Site is up with main site INC377218 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/15/2020 22:18 5/16/2020 7:43 9:25:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site is up with the sunrise INC377148 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/16/2020 5:31 5/16/2020 7:54 2:23:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System fail ok Site with the sunrise INC377226 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G B Talkpool 5/15/2020 15:06 5/16/2020 7:54 16:48:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution expected from talkpool team INC377226 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 5/15/2020 15:14 5/16/2020 7:54 16:40:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN150 Cascaded Back up with the mains site INC377125 HDC253 ENNERY Artibonite Ericsson 2G+3G D Talkpool 5/15/2020 23:34 5/16/2020 7:58 8:24:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) No alarm displayed Need to be justified Genset restarted with another battery. INC377119 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 5/15/2020 23:27 5/16/2020 8:32 9:05:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution expected from talkpool team INC377125 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/15/2020 23:34 5/16/2020 7:58 8:24:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC253 Cascaded Back up with the mains site INC377125 COW032 ENNERY_COW Artibonite Ericsson 2G D Talkpool 5/15/2020 23:34 5/16/2020 7:58 8:24:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC253 Cascaded Back up with the mains site INC377246 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/16/2020 0:41 5/16/2020 8:10 7:29:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution expected from talkpool team INC377146 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/16/2020 4:11 5/16/2020 11:34 7:23:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC360 Cascaded Back up with the mains site INC377206 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/15/2020 20:59 5/16/2020 9:35 12:36:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site with the sunrise INC377211 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/15/2020 20:59 5/16/2020 9:50 12:51:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site with the sunrise INC377095 HAIDN004 ENNERY_COW Artibonite ZTE 2G+3G+LTE B Talkpool 5/15/2020 23:35 5/16/2020 11:44 12:09:00 4:00:00 Not Compliant Power Generator Failure (Under speed) Underspeed, primming pump faulty Need to be justified Priming Pump changed. Hose fuel segment damage eliminated. INC376996 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/15/2020 19:49 5/16/2020 11:50 16:01:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site is up with the sunrise INC377269 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/16/2020 5:41 5/16/2020 10:47 5:06:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution expected from talkpool team INC377187 HDC220 MAISSADE Centre Ericsson 2G+3G B Talkpool 5/16/2020 8:47 5/16/2020 11:58 3:11:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution expected from talkpool team INC377146 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/16/2020 4:11 5/16/2020 11:34 7:23:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site is up with the sunrise INC377274 HDN133 AUX_PLAINES Artibonite Ericsson 2G D Talkpool 5/15/2020 18:07 5/16/2020 14:11 20:04:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution expected from talkpool team INC377444 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 5/16/2020 14:41 5/16/2020 16:13 1:32:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature, water burning. OK 1 gal. of coolant added. INC377444 HDN261 SANCE Nord-Est Ericsson 2G C Talkpool 5/16/2020 14:41 5/16/2020 16:13 1:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN251 Cascaded Back up with the mains site INC377247 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M 5/16/2020 1:09 5/16/2020 16:56 15:47:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added INC377409 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M 5/16/2020 10:50 5/16/2020 18:52 8:02:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added Sector- Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC377263 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G A Talkpool 5/16/2020 3:35 5/16/2020 7:13 3:38:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the transmission issue on HDO386 Cascaded The last feedback is expected from field team regarding the intervention INC377166 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/16/2020 7:34 5/16/2020 16:17 8:43:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team regarding the intervention INC376481 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/14/2020 17:16 5/16/2020 17:57 48:41:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) Frozen DUG Spare DUG has been replaced. INC376979 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/15/2020 18:07 5/16/2020 18:19 24:12:00 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) Faulty DTRU Spare Faulty DTRU replaced INC375242 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 5/13/2020 11:48 5/16/2020 18:37 78:49:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution expected from talkpool team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 4081 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.png Type: image/png Size: 132 bytes Desc: image005.png URL: From Haiti.Noc at digicelgroup.com Sat May 16 18:53:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 00:53:28 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 5 10 8 4 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 4 1 0 14 ZTE 5 5 2 0 5 Huawei 8 8 8 1 8 Network 26 17 11 1 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 2 0 1 6 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 267:56:27 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. 374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 162:22:27 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 127:42:27 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 121:36:27 Power Generator Failure (Engine Knocking ) TP team is working on site. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 54:12:27 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 52:05:27 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 2:23 42:29:27 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 7:22:27 RBS RBS Fault (Indeterminate) Team is working on site, working with Digicel tx team. INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 7:09:27 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377342 HDC301 ESTERE BEACH Artibonite Ericsson 2G D O&M FUEL 5/16/2020 13:46 7:06:27 Fuel Generator failure (Fuel issue) Fuel team is informed, 05/16/2020 5:40AM ETR To be provided INC377446 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 5/16/2020 15:01 5:51:27 Power Power Failure (Indeterminate) Team is waiting for access. INC377374 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 18:24 2:28:27 Power Power Failure (Indeterminate) Team has been informed, ETA:8:20PM INC377485 HDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/16/2020 19:17 1:35:27 Power Power Failure (Indeterminate) Team has been informed, ETA:9:50PM INC377485 HDO226 NOUAILLES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/16/2020 19:17 1:35:27 Dependent Affected by the power issue at the main site Affected by HDO611 INC377486 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/16/2020 19:19 1:33:27 Power Power Failure (Indeterminate) Team has been informed, ETA:10:10PM INC377384 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 5/16/2020 19:22 1:30:27 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 5/16/2020 19:24 1:28:27 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC377487 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B O&M FUEL 5/16/2020 19:26 1:26:27 Fuel Generator failure (Fuel issue) Fuel team is informed, 05/16/2020 8:00PM. Emergency rescue has been requested to contractor. ETR To be provided INC377487 HDO324 LA _MARDELLE Ouest Ericsson 2G C O&M FUEL 5/16/2020 19:26 1:26:27 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC377487 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G B O&M FUEL 5/16/2020 19:26 1:26:27 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC377487 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G C O&M FUEL 5/16/2020 19:26 1:26:27 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC377487 HDO323 BELANTON Ouest Ericsson 2G+3G B O&M FUEL 5/16/2020 19:26 1:26:27 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC377388 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/16/2020 19:30 1:22:27 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC377489 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 5/16/2020 19:36 1:16:27 Power Generator failure (Indeterminate) Team has been informed. ETA: 9:50 PM INC377495 HAIDO647 DUPLAN FORT-JACQUES_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 19:42 1:10:27 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided INC377390 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/16/2020 19:47 1:05:27 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377390 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/16/2020 19:47 1:05:27 Dependent Affected by the power issue at the main site Affected by HDC318 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Arrangement made with reconnaissance. Team will be on site tomorrow May 17th to restore the site Security ETR May 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 16 19:16:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 01:16:16 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 09:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 807:08:12 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 558:19:12 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 280:26:12 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 240:43:12 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 213:50:12 RBS RBS Fault (RUS failure) RUS01B3 already collected. Due to heavy rain, the replacement is postponed on 5/16/2020 ETR not yrt provided. INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 166:55:12 RBS RBS Fault (Fiber cable issue) Fiber cable already collected. Replacement is scheduled for May 16, 2020 INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 152:18:12 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 144:02:12 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 81:40:12 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 81:12:12 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 71:02:12 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377333 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/16/2020 7:58 13:12:12 Transmission Transmission (Indeterminate) 900mhz remains down after power intervention, Team is on site. INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 12:33:12 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 12:12:12 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377106 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/16/2020 9:10 12:00:12 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377379 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 5/16/2020 18:48 2:22:12 RBS RBS Fault (Software Issue) License issue; follow-up is ongoing with concerned team. More update will be provided as soon as is available. INC377496 HDC264 LIANCOURT Artibonite Ericsson 2G C Talkpool 5/16/2020 19:58 1:12:12 Power Generator failure (Indeterminate) Team is working on the site. INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 0:31:12 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 16 19:16:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 01:16:25 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 09:00 PM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 09:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From almeda.carl-henry at tpmanagementsa.com Sat May 16 19:20:05 2020 From: almeda.carl-henry at tpmanagementsa.com (almeda.carl-henry at tpmanagementsa.com) Date: Sat, 16 May 2020 21:20:05 -0400 Subject: [Rantt] [Powertt] NOC hourly report at 08:00 PM In-Reply-To: References: Message-ID: <119601d62be9$4fdbaf60$ef930e20$@tpmanagementsa.com> Hello NOC, HDO014 Restored HDO611 Team is on site HGA064 Stop for fuel HDO406 Team is on site HDO647 Team is waiting for access Regards, Carl-Henry ALMEDA IMC Team 74 Rue Gregoire, 3 ?me ?tage, P?tion Ville, , Haiti From: Sasoun Deronis [mailto:Sasoun.Deronis at digicelgroup.com] On Behalf Of Haiti Noc Sent: Saturday, May 16, 2020 8:53 PM To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; journal.ht at talkpool.com; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Geoffrey Collins; Jean Yvelt Marseille; Hai_NOC; HAI_Tech_Noc Subject: [Powertt] NOC hourly report at 08:00 PM Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 5 10 8 4 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 4 1 0 14 ZTE 5 5 2 0 5 Huawei 8 8 8 1 8 Network 26 17 11 1 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 2 0 1 6 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 267:56:27 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. 374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 162:22:27 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 127:42:27 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 121:36:27 Power Generator Failure (Engine Knocking ) TP team is working on site. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 54:12:27 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 52:05:27 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 2:23 42:29:27 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 7:22:27 RBS RBS Fault (Indeterminate) Team is working on site, working with Digicel tx team. INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 7:09:27 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377342 HDC301 ESTERE BEACH Artibonite Ericsson 2G D O&M FUEL 5/16/2020 13:46 7:06:27 Fuel Generator failure (Fuel issue) Fuel team is informed, 05/16/2020 5:40AM ETR To be provided INC377446 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 5/16/2020 15:01 5:51:27 Power Power Failure (Indeterminate) Team is waiting for access. INC377374 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 18:24 2:28:27 Power Power Failure (Indeterminate) Team has been informed, ETA:8:20PM INC377485 HDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/16/2020 19:17 1:35:27 Power Power Failure (Indeterminate) Team has been informed, ETA:9:50PM INC377485 HDO226 NOUAILLES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/16/2020 19:17 1:35:27 Dependent Affected by the power issue at the main site Affected by HDO611 INC377486 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/16/2020 19:19 1:33:27 Power Power Failure (Indeterminate) Team has been informed, ETA:10:10PM INC377384 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 5/16/2020 19:22 1:30:27 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 5/16/2020 19:24 1:28:27 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC377487 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B O&M FUEL 5/16/2020 19:26 1:26:27 Fuel Generator failure (Fuel issue) Fuel team is informed, 05/16/2020 8:00PM. Emergency rescue has been requested to contractor. ETR To be provided INC377487 HDO324 LA _MARDELLE Ouest Ericsson 2G C O&M FUEL 5/16/2020 19:26 1:26:27 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC377487 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G B O&M FUEL 5/16/2020 19:26 1:26:27 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC377487 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G C O&M FUEL 5/16/2020 19:26 1:26:27 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC377487 HDO323 BELANTON Ouest Ericsson 2G+3G B O&M FUEL 5/16/2020 19:26 1:26:27 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC377388 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/16/2020 19:30 1:22:27 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC377489 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 5/16/2020 19:36 1:16:27 Power Generator failure (Indeterminate) Team has been informed. ETA: 9:50 PM INC377495 HAIDO647 DUPLAN FORT-JACQUES_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 19:42 1:10:27 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided INC377390 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/16/2020 19:47 1:05:27 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377390 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/16/2020 19:47 1:05:27 Dependent Affected by the power issue at the main site Affected by HDC318 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Arrangement made with reconnaissance. Team will be on site tomorrow May 17th to restore the site Security ETR May 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 _____ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 3413 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: not available URL: From almeda.carl-henry at tpmanagementsa.com Sat May 16 19:42:31 2020 From: almeda.carl-henry at tpmanagementsa.com (almeda.carl-henry at tpmanagementsa.com) Date: Sat, 16 May 2020 21:42:31 -0400 Subject: [Rantt] [Powertt] NOC hourly report at 08:00 PM In-Reply-To: References: Message-ID: <120301d62bec$720c8e30$5625aa90$@tpmanagementsa.com> HDS321 Restored Regards, Carl-Henry ALMEDA IMC Team 74 Rue Gregoire, 3 ?me ?tage, P?tion Ville, , Haiti From: Sasoun Deronis [mailto:Sasoun.Deronis at digicelgroup.com] On Behalf Of Haiti Noc Sent: Saturday, May 16, 2020 8:53 PM To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; journal.ht at talkpool.com; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Geoffrey Collins; Jean Yvelt Marseille; Hai_NOC; HAI_Tech_Noc Subject: [Powertt] NOC hourly report at 08:00 PM Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 5 10 8 4 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 4 1 0 14 ZTE 5 5 2 0 5 Huawei 8 8 8 1 8 Network 26 17 11 1 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 2 0 1 6 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 267:56:27 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. 374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 162:22:27 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 127:42:27 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 121:36:27 Power Generator Failure (Engine Knocking ) TP team is working on site. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 54:12:27 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 52:05:27 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 2:23 42:29:27 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 7:22:27 RBS RBS Fault (Indeterminate) Team is working on site, working with Digicel tx team. INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 7:09:27 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377342 HDC301 ESTERE BEACH Artibonite Ericsson 2G D O&M FUEL 5/16/2020 13:46 7:06:27 Fuel Generator failure (Fuel issue) Fuel team is informed, 05/16/2020 5:40AM ETR To be provided INC377446 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 5/16/2020 15:01 5:51:27 Power Power Failure (Indeterminate) Team is waiting for access. INC377374 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 18:24 2:28:27 Power Power Failure (Indeterminate) Team has been informed, ETA:8:20PM INC377485 HDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/16/2020 19:17 1:35:27 Power Power Failure (Indeterminate) Team has been informed, ETA:9:50PM INC377485 HDO226 NOUAILLES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/16/2020 19:17 1:35:27 Dependent Affected by the power issue at the main site Affected by HDO611 INC377486 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/16/2020 19:19 1:33:27 Power Power Failure (Indeterminate) Team has been informed, ETA:10:10PM INC377384 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 5/16/2020 19:22 1:30:27 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 5/16/2020 19:24 1:28:27 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC377487 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B O&M FUEL 5/16/2020 19:26 1:26:27 Fuel Generator failure (Fuel issue) Fuel team is informed, 05/16/2020 8:00PM. Emergency rescue has been requested to contractor. ETR To be provided INC377487 HDO324 LA _MARDELLE Ouest Ericsson 2G C O&M FUEL 5/16/2020 19:26 1:26:27 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC377487 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G B O&M FUEL 5/16/2020 19:26 1:26:27 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC377487 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G C O&M FUEL 5/16/2020 19:26 1:26:27 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC377487 HDO323 BELANTON Ouest Ericsson 2G+3G B O&M FUEL 5/16/2020 19:26 1:26:27 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC377388 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/16/2020 19:30 1:22:27 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC377489 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 5/16/2020 19:36 1:16:27 Power Generator failure (Indeterminate) Team has been informed. ETA: 9:50 PM INC377495 HAIDO647 DUPLAN FORT-JACQUES_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 19:42 1:10:27 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided INC377390 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/16/2020 19:47 1:05:27 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377390 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/16/2020 19:47 1:05:27 Dependent Affected by the power issue at the main site Affected by HDC318 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Arrangement made with reconnaissance. Team will be on site tomorrow May 17th to restore the site Security ETR May 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 _____ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 3426 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: not available URL: From Milaglo.Polynice at digicelgroup.com Sat May 16 20:19:55 2020 From: Milaglo.Polynice at digicelgroup.com (Milaglo Polynice) Date: Sun, 17 May 2020 02:19:55 +0000 Subject: [Rantt] [EXTERNAL] RE: NOC hourly report at 02:00 PM In-Reply-To: References: , Message-ID: Hello Nikhil, As spoken, could you share the last update regarding the request below? BR, Milaglo Polynice Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Email-Signature-Lion] From: Jean Arleff Israel Chery Sent: Saturday, May 16, 2020 2:43 PM To: Nikhil Govind ; Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng ; Luigi Roy ; Hai_Tech_O&M ; Frantz Jean Baptiste ; Geoffrey Collins ; Jean Yvelt Marseille ; HAI_Tech_Noc Subject: Re: [EXTERNAL] RE: NOC hourly report at 02:00 PM Hello Nikhil, Was HGA064 rectified? Regards Chery Jean A... -------- Original message -------- From: Nikhil Govind > Date: 5/16/20 2:40 PM (GMT-05:00) To: Haiti Noc >, "'fibertt at tpmanagementsa.com'" >, "'fon at tpmanagementsa.com'" >, "'hpu.maintenance at tpmanagementsa.com'" >, "'hpu_alarms at tpmanagementsa.com'" >, "'msc at tpmanagementsa.com'" >, "'powertt at tpmanagementsa.com'" >, "'ran at tpmanagementsa.com'" >, "'rantt at tpmanagementsa.com'" >, "'tp.fo at tpmanagementsa.com'" >, "'tp.imc.haiti at tpmanagementsa.com'" >, "'tp.ran at tpmanagementsa.com'" >, "'tp_tech at tpmanagementsa.com'" >, Jithin J Singh >, 'Astrid' >, HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana >, Journal >, Muhammad Irshad >, Bernard Yacoub >, Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng >, Luigi Roy >, Hai_Tech_O&M >, Frantz Jean Baptiste >, Geoffrey Collins >, Jean Yvelt Marseille >, HAI_Tech_Noc > Subject: [EXTERNAL] RE: NOC hourly report at 02:00 PM HGA064 - OUT OF FUEL HDO408 - OUT OF FUEL HDN269 - AFFECTED BY HDC279 DC ALT REPLACEMENT AND RADIATOR REPLACEMENT - WO266994 HDC301 - ETA 4:10PM Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 16 May 2020 14:16 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: [Fon] NOC hourly report at 02:00 PM Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 7 6 3 8 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 3 1 0 12 ZTE 5 3 0 0 5 Huawei 8 8 8 0 8 Network 25 14 9 0 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 3 0 0 5 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 261:17:46 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 155:43:46 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 121:03:46 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 114:57:46 Power Generator Failure (Engine Knocking ) New genset is expected to arrive in the south region , 5/16/2020. ETR to be provide by concern Team INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M Fuel 5/14/2020 5:32 56:41:46 Fuel Generator failure (Fuel issue) Hybrid team fix the fuel sensor issue. Fuel Team is informed since 5/15/2020 , 8:00PM. ETR to be provide by them INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 47:33:46 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 45:26:46 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC376535 HAIGA136 SOUMA CORAIL Grande-Anse ZTE 2G D Talkpool 5/14/2020 19:37 42:36:46 Power Generator Failure (Dynamo Faulty) The new Dynamo installed is also faulty. Team is collecting a new one. ETA: 02h15 PM INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 2:23 35:50:46 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC376746 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 5/15/2020 10:11 28:02:46 Power Generator failure (Indeterminate) A rescue of 20 gal of fuel performed. But the site remains down. Power team has been informed to arrive on site. ETA: Not yet available INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/15/2020 10:39 27:34:46 Fuel Generator failure (Fuel issue) Site out of fuel, Need to be halted requested by fuel team due to insecure area, according to TP. INC377247 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M 5/16/2020 1:09 13:04:46 Fuel Generator failure (Fuel issue) Fuel team is informed, 05/16/2020 10:20AM ETR 12:30PM INC377184 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 5/16/2020 8:37 5:36:46 Power Power Failure (Indeterminate) The site is suspected out of fuel. Still awaiting for confirmation from field team INC377110 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/16/2020 10:24 3:49:46 Power Generator failure (Water Pump Issue) Faulty water pump and radiator. Spare part not yet available. ETR to be provided INC377409 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 5/16/2020 10:50 3:23:46 Power Generator failure (Indeterminate) Team is working on site. INC377424 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 5/16/2020 12:51 1:22:46 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA:03h00 PM INC377427 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 12:57 1:16:46 Power Power Failure (Indeterminate) Team is informed, ETA: 3:00PM INC377427 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 12:57 1:16:46 Dependent Affected by the power issue at the main site Affected by HDO293 INC377428 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B Talkpool 5/16/2020 13:12 1:01:46 Power Generator failure (Indeterminate) HPU installed, No Key for getting access on the HPU. Follow up is ongoing INC377428 HDO323 BELANTON Ouest Ericsson 2G+3G Talkpool 5/16/2020 13:12 1:01:46 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/16/2020 13:12 1:01:46 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/16/2020 13:12 1:01:46 Dependent Affected by the power issue at the main site Affected by HDO343 INC377428 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/16/2020 13:12 1:01:46 Dependent Affected by the power issue at the main site Affected by HDO343 INC377343 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 5/16/2020 13:46 0:27:46 Power Generator failure (Indeterminate) Team is informed ETA not yet provided INC377342 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 5/16/2020 13:46 0:27:46 Power Generator failure (Indeterminate) Team is informed ETA not yet provided * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Waiting on judge to remove seal. Renewal contract is in signature. Acquisition ETR will be shared May16th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. The intervention of today May 11th with Reconnaissance, is aborted due to security issue in the area. New intervention being planned. Next update May, Saturday 16th Security ETR will be shared May16th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, and following up with someone in the area. Next update May, Saturday 16th Security ETR will be shared May16th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this, another operation is being planned for next week. Next update May, Saturday 16th Security ETR will be shared May16th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 12029 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.png Type: image/png Size: 4081 bytes Desc: image005.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.jpg Type: image/jpeg Size: 10377 bytes Desc: image006.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.png Type: image/png Size: 132 bytes Desc: image007.png URL: From Milaglo.Polynice at digicelgroup.com Sat May 16 20:20:32 2020 From: Milaglo.Polynice at digicelgroup.com (Milaglo Polynice) Date: Sun, 17 May 2020 02:20:32 +0000 Subject: [Rantt] Recall: [EXTERNAL] RE: NOC hourly report at 02:00 PM Message-ID: Milaglo Polynice would like to recall the message, "[EXTERNAL] RE: NOC hourly report at 02:00 PM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Milaglo.Polynice at digicelgroup.com Sat May 16 20:20:59 2020 From: Milaglo.Polynice at digicelgroup.com (Milaglo Polynice) Date: Sun, 17 May 2020 02:20:59 +0000 Subject: [Rantt] Recall: [EXTERNAL] RE: NOC hourly report at 02:00 PM Message-ID: Milaglo Polynice would like to recall the message, "[EXTERNAL] RE: NOC hourly report at 02:00 PM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Sat May 16 20:30:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 02:30:12 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 4 8 9 2 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 5 1 0 14 ZTE 4 4 1 0 4 Huawei 5 5 5 0 5 Network 22 14 7 0 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 2 0 1 5 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments NC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 163:59:13 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 269:33:13 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 129:19:13 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 55:49:13 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 53:42:13 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 2:23 44:06:13 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 8:59:13 Transmission Transmission (RAU Faulty) RAU is reported faulty on site. Spare not yet available INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 8:46:13 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377446 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 5/16/2020 15:01 7:28:13 Power Power Failure (Indeterminate) Team is on site but waiting for the rain to stop in order to continue troubleshooting INC377375 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/16/2020 18:28 4:01:13 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC377384 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 5/16/2020 19:22 3:07:13 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/16/2020 19:24 3:05:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 16th 2020) at 10:00 pm. ETR to be provided. INC377487 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B O&M FUEL 5/16/2020 19:26 3:03:13 Fuel Generator failure (Fuel issue) Fuel team is informed, 05/16/2020 8:00PM. Emergency rescue has been requested to contractor. ETR To be provided INC377487 HDO324 LA _MARDELLE Ouest Ericsson 2G C O&M FUEL 5/16/2020 19:26 3:03:13 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC377487 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G B O&M FUEL 5/16/2020 19:26 3:03:13 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC377487 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G C O&M FUEL 5/16/2020 19:26 3:03:13 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC377487 HDO323 BELANTON Ouest Ericsson 2G+3G B O&M FUEL 5/16/2020 19:26 3:03:13 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC377495 HAIDO647 DUPLAN FORT-JACQUES_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 19:42 2:47:13 Power Power Failure (Indeterminate) Team is on site working INC377390 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/16/2020 19:47 2:42:13 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377390 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/16/2020 19:47 2:42:13 Dependent Affected by the power issue at the main site Affected by HDC318 INC377502 HDO419 HAUT_ST_LAURENT_COW Ouest Ericsson 2G+3G A Talkpool 5/16/2020 20:29 2:00:13 Power Power Failure (Indeterminate) Team is working on site. INC377511 HDN294 BOIS_D_HOMME Nord Ericsson 2G C Talkpool 5/16/2020 21:30 0:59:13 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377510 HDO335 PALMA Ouest Ericsson 2G C Talkpool 5/16/2020 21:30 0:59:13 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Arrangement made with reconnaissance. Team will be on site tomorrow May 17th to restore the site Security ETR May 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 16 22:25:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 04:25:40 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 4 5 7 3 19 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 2 1 0 10 ZTE 4 4 1 0 4 Huawei 5 5 5 0 5 Network 18 11 7 0 19 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 1 0 1 1 19 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 271:25:21 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 165:51:21 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 131:11:21 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 57:41:21 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 55:34:21 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 2:23 45:58:21 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 10:51:21 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available. ETR not provided yet INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 10:38:21 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377446 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 5/16/2020 15:01 9:20:21 Power Power Failure (Indeterminate) Due to heavy rain team cannot work properly on site. The team left the site and will be back this morning. ETA not available yet. INC377375 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/16/2020 18:28 5:53:21 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC377384 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 5/16/2020 19:22 4:59:21 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M 5/16/2020 19:24 4:57:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 16th 2020) at 10:00 pm. But a full rectification report is required from TP before the site refueling operation. INC377390 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/16/2020 19:47 4:34:21 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377390 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/16/2020 19:47 4:34:21 Dependent Affected by the power issue at the main site Affected by HDC318 INC377510 HDO335 PALMA Ouest Ericsson 2G C Talkpool 5/16/2020 21:30 2:51:21 Power Power Failure (Indeterminate) Site is located on Island; a team will reach the site this morning by 7:00 am. INC377511 HDN294 BOIS_D_HOMME Nord Ericsson 2G C Talkpool 5/16/2020 21:30 2:51:21 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377398 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 21:39 2:42:21 Power Power Failure (Indeterminate) Site is located in red zone , ETA:7 AM INC377521 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/16/2020 22:29 1:52:21 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377605 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 22:55 1:26:21 Power Power Failure (Indeterminate) Team is already informed . ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Arrangement made with reconnaissance. Team will be on site tomorrow May 17th to restore the site Security ETR May 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 16 22:26:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 04:26:04 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 12:00 AM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 810:12:21 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 561:23:21 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 283:30:21 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 243:47:21 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 216:54:21 RBS RBS Fault (RUS failure) RUS01B3 already collected. Due to heavy rain, the replacement is postponed on 5/16/2020 ETR not yrt provided. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 155:22:21 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 147:06:21 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 84:44:21 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 84:16:21 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 74:06:21 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377333 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/16/2020 7:58 16:16:21 Transmission Transmission (Indeterminate) 900mhz remains down after power intervention, Team is on site. INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 15:37:21 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 15:16:21 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377106 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/16/2020 9:10 15:04:21 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377379 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 5/16/2020 18:48 5:26:21 RBS RBS Fault (Software Issue) License issue; follow-up is ongoing with concerned team. More update will be provided as soon as is available. INC377496 HDC264 LIANCOURT Artibonite Ericsson 2G C Talkpool 5/16/2020 19:58 4:16:21 Transmission Transmission (Indeterminate) Team has been informed. ETA not provided yet. INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 3:35:21 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 16 23:07:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 05:07:40 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 12:00 AM Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 12:00 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 16 23:14:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 05:14:43 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 5 6 9 8 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 4 1 0 18 ZTE 4 4 1 0 4 Huawei 6 6 6 0 6 Network 26 14 8 0 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 1 0 1 5 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 166:41:25 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 272:15:25 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 132:01:25 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 58:31:25 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 56:24:25 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 2:23 46:48:25 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377106 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/16/2020 9:10 16:01:25 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 11:41:25 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available. ETR not provided yet INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 11:28:25 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377446 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 5/16/2020 15:01 10:10:25 Power Power Failure (Indeterminate) Due to heavy rain team cannot work properly on site. The team left the site and will be back this morning. ETA not available yet. INC377375 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/16/2020 18:28 6:43:25 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC377384 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 5/16/2020 19:22 5:49:25 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M 5/16/2020 19:24 5:47:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 16th 2020) at 10:00 pm. But a full rectification report is required from TP before the site refueling operation. INC377390 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/16/2020 19:47 5:24:25 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377390 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/16/2020 19:47 5:24:25 Dependent Affected by the power issue at the main site Affected by HDC318 INC377511 HDN294 BOIS_D_HOMME Nord Ericsson 2G C Talkpool 5/16/2020 21:30 3:41:25 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377510 HDO335 PALMA Ouest Ericsson 2G C Talkpool 5/16/2020 21:30 3:41:25 Power Power Failure (Indeterminate) Site is located on Island; a team will reach the site this morning by 7:00 am. INC377398 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 21:39 3:32:25 Power Power Failure (Indeterminate) Site is located in red zone , ETA:7 AM INC377521 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/16/2020 22:29 2:42:25 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377605 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 22:55 2:16:25 Power Power Failure (Indeterminate) Team is on site working INC377531 HDN218 TERRIER_ROUGE Nord-Est Ericsson 2G+3G C Talkpool 5/16/2020 23:53 1:18:25 Power Generator failure (Indeterminate) Team has been informed. ETA: 2:15AM INC377531 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G A Talkpool 5/16/2020 23:53 1:18:25 Dependent Affected by the power issue at the main site Affected by HDN218 INC377531 HDN288 PHAETON_TIMILI Nord-Est Ericsson 2G D Talkpool 5/16/2020 23:53 1:18:25 Dependent Affected by the power issue at the main site Affected by HDN218 INC377533 HDC227 FLANDER Centre Ericsson 2G C Talkpool 5/17/2020 0:02 1:09:25 Power Generator failure (Indeterminate) Team has been informed. ETA: 3:15AM INC377533 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/17/2020 0:02 1:09:25 Dependent Affected by the power issue at the main site Affected by HDC227 INC377533 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/17/2020 0:02 1:09:25 Dependent Affected by the power issue at the main site Affected by HDC227 INC377610 HDO402 LAFITEAU Ouest Huawei 2G+3G+LTE B Talkpool 5/17/2020 0:20 0:51:25 Power Generator failure (Indeterminate) Team has been informed. ETA: not provided yet. INC377611 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/17/2020 0:21 0:50:25 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Arrangement made with reconnaissance. Team will be on site tomorrow May 17th to restore the site Security ETR May 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 17 01:18:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 07:18:14 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 4 8 10 9 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 6 2 0 22 ZTE 4 4 1 0 4 Huawei 5 5 5 0 5 Network 30 15 8 0 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 1 0 1 6 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 274:20:15 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 168:46:15 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 134:06:15 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 60:36:15 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 58:29:15 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 2:23 48:53:15 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377106 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/16/2020 9:10 18:06:15 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 13:46:15 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available. ETR not provided yet INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 13:33:15 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377446 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 5/16/2020 15:01 12:15:15 Power Power Failure (Indeterminate) Due to heavy rain team cannot work properly on site. The team left the site and will be back this morning. ETA not available yet. INC377375 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/16/2020 19:13 8:03:15 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC377384 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 5/16/2020 19:22 7:54:15 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M 5/16/2020 19:24 7:52:15 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 16th 2020) at 10:00 pm. But a full rectification report is required from TP before the site refueling operation. INC377390 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/16/2020 19:47 7:29:15 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377390 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/16/2020 19:47 7:29:15 Dependent Affected by the power issue at the main site Affected by HDC318 INC377510 HDO335 PALMA Ouest Ericsson 2G C Talkpool 5/16/2020 21:30 5:46:15 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing; a team will reach the site this morning by 7:00 am. INC377511 HDN294 BOIS_D_HOMME Nord Ericsson 2G C Talkpool 5/16/2020 21:30 5:46:15 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377398 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 21:39 5:37:15 Power Power Failure (Indeterminate) Site is located in red zone , ETA:7 AM INC377521 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/16/2020 22:29 4:47:15 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377531 HDN218 TERRIER_ROUGE Nord-Est Ericsson 2G+3G C Talkpool 5/16/2020 23:53 3:23:15 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site. INC377531 HDN288 PHAETON_TIMILI Nord-Est Ericsson 2G D Talkpool 5/16/2020 23:53 3:23:15 Dependent Affected by the power issue at the main site Affected by HDN218 INC377533 HDC227 FLANDER Centre Ericsson 2G C Talkpool 5/17/2020 0:02 3:14:15 Power Generator failure (Indeterminate) Team has been informed. ETA: 3:15AM INC377533 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/17/2020 0:02 3:14:15 Dependent Affected by the power issue at the main site Affected by HDC227 INC377533 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/17/2020 0:02 3:14:15 Dependent Affected by the power issue at the main site Affected by HDC227 INC377610 HDO402 LAFITEAU Ouest Huawei 2G+3G+LTE B Talkpool 5/17/2020 0:20 2:56:15 Power Generator failure (Indeterminate) The site is located in private house, they don't have access at night. Reported by talkpool team INC377611 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/17/2020 0:21 2:55:15 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377540 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G+3G B Talkpool 5/17/2020 1:42 1:34:15 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing; ETA 5:30 am. INC377539 HDN217 TROU_DU_NORD Nord-Est Ericsson 2G+3G+LTE A Talkpool 5/17/2020 1:42 1:34:15 Power Generator failure (Indeterminate) Team has been informed. ETA: 4:45AM INC377539 HDN322 PILETTE Nord-Est Ericsson 2G D Talkpool 5/17/2020 1:42 1:34:15 Dependent Affected by the power issue at the main site Affected by HDN217 INC377539 HDN231 DEPHASIEN Nord-Est Ericsson 2G+3G B Talkpool 5/17/2020 1:42 1:34:15 Dependent Affected by the power issue at the main site Affected by HDN217 INC377542 HDO440 DUMAY Ouest Ericsson 2G C Talkpool 5/17/2020 2:58 0:18:15 Power Power Failure (Indeterminate) Team has been informed and follow-up is ongoing. ETA not available yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Arrangement made with reconnaissance. Team will be on site tomorrow May 17th to restore the site Security ETR May 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 17 01:34:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 07:34:03 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 03:00 AM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 87:35:33 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 220:13:33 RBS RBS Fault (RUS failure) RUS01B3 already collected. Due to heavy rain, the replacement is postponed on 5/16/2020 ETR not yrt provided. INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 813:31:33 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 564:42:33 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 286:49:33 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 247:06:33 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 158:41:33 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 150:25:33 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 88:03:33 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 77:25:33 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377333 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/16/2020 7:58 19:35:33 Transmission Transmission (Indeterminate) 900mhz reamins down after power intervention, Team is on site. INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 18:56:33 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 18:35:33 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377106 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/16/2020 9:10 18:23:33 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377379 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 5/16/2020 18:48 8:45:33 RBS RBS Fault (Software Issue) License issue; follow-up is ongoing with concerned team. More update will be provided as soon as is available. INC377496 HDC264 LIANCOURT Artibonite Ericsson 2G C Talkpool 5/16/2020 19:58 7:35:33 Transmission Transmission (Indeterminate) Team has been informed. ETA not provided yet. INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 6:54:33 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 17 01:34:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 07:34:38 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 3:00 AM Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 3:00 AM Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC377526 HAIGA101 MORON Grande-Anse ZTE C Talkpool 5/16/2020 23:11 4:23:16 Power Power Failure (Indeterminate) Team has been informed; ETA 6:30 am. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 17 04:30:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 10:30:51 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 5 9 18 9 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 30 8 2 0 31 ZTE 4 4 1 0 4 Huawei 6 6 6 0 6 Network 40 18 9 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 1 0 1 13 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 275:26:49 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 169:52:49 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 135:12:49 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 61:42:49 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 59:35:49 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 2:23 49:59:49 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377106 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/16/2020 9:10 19:12:49 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 14:52:49 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available. ETR not provided yet INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 14:39:49 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377446 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 5/16/2020 15:01 13:21:49 Power Power Failure (Indeterminate) Due to heavy rain team cannot work properly on site. The team left the site and will be back this morning. ETA not available yet. INC377375 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/16/2020 19:13 9:09:49 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC377384 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 5/16/2020 19:22 9:00:49 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M 5/16/2020 19:24 8:58:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 16th 2020) at 10:00 pm. But a full rectification report is required from TP before the site refueling operation. INC377390 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/16/2020 19:47 8:35:49 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377390 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/16/2020 19:47 8:35:49 Dependent Affected by the power issue at the main site Affected by HDC318 INC377510 HDO335 PALMA Ouest Ericsson 2G C Talkpool 5/16/2020 21:30 6:52:49 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing; a team will reach the site this morning by 7:00 am. INC377511 HDN294 BOIS_D_HOMME Nord Ericsson 2G C Talkpool 5/16/2020 21:30 6:52:49 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377398 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 21:39 6:43:49 Power Power Failure (Indeterminate) Site is located in red zone , ETA:7 AM INC377521 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/16/2020 22:29 5:53:49 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377531 HDN218 TERRIER_ROUGE Nord-Est Ericsson 2G+3G C Talkpool 5/16/2020 23:53 4:29:49 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site. INC377531 HDN288 PHAETON_TIMILI Nord-Est Ericsson 2G D Talkpool 5/16/2020 23:53 4:29:49 Dependent Affected by the power issue at the main site Affected by HDN218 INC377533 HDC227 FLANDER Centre Ericsson 2G C Talkpool 5/17/2020 0:02 4:20:49 Power Generator failure (Indeterminate) Team has been informed. ETA: 3:15AM INC377533 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/17/2020 0:02 4:20:49 Dependent Affected by the power issue at the main site Affected by HDC227 INC377533 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/17/2020 0:02 4:20:49 Dependent Affected by the power issue at the main site Affected by HDC227 INC377610 HDO402 LAFITEAU Ouest Huawei 2G+3G+LTE B Talkpool 5/17/2020 0:20 4:02:49 Power Generator failure (Indeterminate) The site is located in private house, they don't have access at night. Reported by talkpool team INC377611 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/17/2020 0:21 4:01:49 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377536 HDO440 DUMAY Ouest Ericsson 2G C Talkpool 5/17/2020 0:25 3:57:49 Dependent Affected by the power issue at the main site Affected by HDO098 INC377540 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G+3G B Talkpool 5/17/2020 1:42 2:40:49 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing; ETA 5:30 am. INC377539 HDN217 TROU_DU_NORD Nord-Est Ericsson 2G+3G+LTE A Talkpool 5/17/2020 1:42 2:40:49 Power Generator failure (Indeterminate) Team has been informed. ETA: 4:45AM INC377539 HDN322 PILETTE Nord-Est Ericsson 2G D Talkpool 5/17/2020 1:42 2:40:49 Dependent Affected by the power issue at the main site Affected by HDN217 INC377539 HDN231 DEPHASIEN Nord-Est Ericsson 2G+3G B Talkpool 5/17/2020 1:42 2:40:49 Dependent Affected by the power issue at the main site Affected by HDN217 INC377539 HDN263 ROUCOU Nord-Est Ericsson 2G C Talkpool 5/17/2020 1:42 2:40:49 Dependent Affected by the power issue at the main site Affected by HDN217 INC377620 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 5/17/2020 2:35 1:47:49 Power Generator failure (Indeterminate) Team has been informed. ETA: 5:55AM INC377538 HDO098 PERNIER_48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/17/2020 2:51 1:31:49 Power Power Failure (Indeterminate) Access issue , follow up is ongoing. INC377542 HDO440 DUMAY Ouest Ericsson 2G C Talkpool 5/17/2020 2:58 1:24:49 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing; ETA 5:30 am. INC377622 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G C Talkpool 5/17/2020 3:22 1:00:49 Dependent Affected by the power issue at the main site Affected by HDS351 INC377622 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G C Talkpool 5/17/2020 3:22 1:00:49 Dependent Affected by the power issue at the main site Affected by HDS351 INC377622 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G C Talkpool 5/17/2020 3:22 1:00:49 Power Power Failure (Indeterminate) Team has been informed and follow-up is ongoing. ETA 7:15 am. INC377622 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 5/17/2020 3:22 1:00:49 Dependent Affected by the power issue at the main site Affected by HDS351 INC377622 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/17/2020 3:22 1:00:49 Dependent Affected by the power issue at the main site Affected by HDS351 INC377622 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G C Talkpool 5/17/2020 3:22 1:00:49 Dependent Affected by the power issue at the main site Affected by HDS351 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Arrangement made with reconnaissance. Team will be on site tomorrow May 17th to restore the site Security ETR May 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 17 04:36:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 10:36:12 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 6:00 AM Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 6:00 AM Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC377526 HAIGA101 MORON Grande-Anse ZTE C Talkpool 5/16/2020 23:11 4:23:16 Power Power Failure (Indeterminate) Team has been informed; ETA 6:30 am. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 17 04:37:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 10:37:18 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 06:00 AM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 816:34:49 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 567:45:49 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 289:52:49 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 250:09:49 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 223:16:49 RBS RBS Fault (RUS failure) RUS01B3 already collected. Due to heavy rain, the replacement is postponed on 5/17/2020 ETR not yrt provided. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 161:44:49 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 153:28:49 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 91:06:49 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 90:38:49 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 80:28:49 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377333 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/16/2020 7:58 22:38:49 Transmission Transmission (Indeterminate) 900mhz reamins down after power intervention, Team is on site. INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 21:59:49 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 21:38:49 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377379 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 5/16/2020 18:48 11:48:49 RBS RBS Fault (Software Issue) License issue; follow-up is ongoing with concerned team. More update will be provided as soon as is available. INC377496 HDC264 LIANCOURT Artibonite Ericsson 2G C Talkpool 5/16/2020 19:58 10:38:49 Transmission Transmission (Indeterminate) Team has been informed. ETA: 7:30 Am INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 9:57:49 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377620 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 5/17/2020 2:35 4:01:49 Power Generator failure (Indeterminate) Team has been informed. ETA expired, new ETA not provided yet INC377622 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G A Talkpool 5/17/2020 3:22 3:14:49 Dependent Affected by the power issue at the main site Affected by HDS351 INC377622 HDO334 ORIANI Ouest Ericsson 2G C Talkpool 5/17/2020 3:22 3:14:49 Dependent Affected by the power issue at the main site Affected by HDS351 INC377622 HDS357 BANANE Sud-Est Ericsson 2G C Talkpool 5/17/2020 3:22 3:14:49 Dependent Affected by the power issue at the main site Affected by HDS351 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 17 04:39:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 10:39:49 +0000 Subject: [Rantt] Recall: Partially_Sites_REPORT in the network 06:00 AM. Message-ID: Haiti Noc would like to recall the message, "Partially_Sites_REPORT in the network 06:00 AM.". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Sun May 17 04:39:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 10:39:56 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 06:00 AM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 816:34:49 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 567:45:49 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 289:52:49 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 250:09:49 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 223:16:49 RBS RBS Fault (RUS failure) RUS01B3 already collected. Due to heavy rain, the replacement is postponed on 5/17/2020 ETR not yrt provided. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 161:44:49 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 153:28:49 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 91:06:49 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 90:38:49 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 80:28:49 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377333 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/16/2020 7:58 22:38:49 Transmission Transmission (Indeterminate) 900mhz reamins down after power intervention, Team is on site. INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 21:59:49 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 21:38:49 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377379 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 5/16/2020 18:48 11:48:49 RBS RBS Fault (Software Issue) License issue; follow-up is ongoing with concerned team. More update will be provided as soon as is available. INC377496 HDC264 LIANCOURT Artibonite Ericsson 2G C Talkpool 5/16/2020 19:58 10:38:49 Transmission Transmission (Indeterminate) Team has been informed. ETA: 7:30 Am INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 9:57:49 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377620 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 5/17/2020 2:35 4:01:49 Power Generator failure (Indeterminate) Team has been informed. ETA expired, new ETA not provided yet INC377622 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G A Talkpool 5/17/2020 3:22 3:14:49 Dependent Affected by the power issue at the main site Affected by HDS351 INC377622 HDO334 ORIANI Ouest Ericsson 2G C Talkpool 5/17/2020 3:22 3:14:49 Dependent Affected by the power issue at the main site Affected by HDS351 INC377622 HDS357 BANANE Sud-Est Ericsson 2G C Talkpool 5/17/2020 3:22 3:14:49 Dependent Affected by the power issue at the main site Affected by HDS351 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 17 04:40:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 10:40:10 +0000 Subject: [Rantt] Recall: SITES RUNNING ON BATTERY IN THE NETWORK for: 6:00 AM Message-ID: Haiti Noc would like to recall the message, " SITES RUNNING ON BATTERY IN THE NETWORK for: 6:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Sun May 17 04:40:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 10:40:45 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 6:00 AM Message-ID: Dear All, Below are the sites reported RUNNING ON BATTERY in the Network for 6:00 AM Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC377526 HAIGA101 MORON Grande-Anse ZTE C Talkpool 5/16/2020 23:11 4:23:16 Power Power Failure (Indeterminate) Team has been informed; ETA 6:30 am. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 17 05:21:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 11:21:08 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 17th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 17th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 278:18:04 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 172:44:04 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 138:04:04 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 64:34:04 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 62:27:04 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 2:23 52:51:04 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377106 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/16/2020 9:10 22:04:04 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 17:44:04 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available. ETR not provided yet INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 17:31:04 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377446 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 5/16/2020 15:01 16:13:04 Power Power Failure (Indeterminate) Due to heavy rain team cannot work properly on site. The team left the site and will be back this morning. ETA not available yet. INC377375 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/16/2020 19:13 12:01:04 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC377384 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 5/16/2020 19:22 11:52:04 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M 5/16/2020 19:24 11:50:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 16th 2020) at 10:00 pm. But a full rectification report is required from TP before the site refueling operation. INC377390 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/16/2020 19:47 11:27:04 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377390 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/16/2020 19:47 11:27:04 Dependent Affected by the power issue at the main site Affected by HDC318 INC377511 HDN294 BOIS_D_HOMME Nord Ericsson 2G C Talkpool 5/16/2020 21:30 9:44:04 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377510 HDO335 PALMA Ouest Ericsson 2G C Talkpool 5/16/2020 21:30 9:44:04 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing; a team will reach the site this morning by 7:00 am. INC377398 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 21:39 9:35:04 Power Power Failure (Indeterminate) Site is located in red zone , ETA:7 AM INC377521 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/16/2020 22:29 8:45:04 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377610 HDO402 LAFITEAU Ouest Huawei 2G+3G+LTE B Talkpool 5/17/2020 0:20 6:54:04 Power Generator failure (Indeterminate) The site is located in private house, team don't have access at night. ETA: 8:00 AM INC377611 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/17/2020 0:21 6:53:04 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377536 HDO440 DUMAY Ouest Ericsson 2G C Talkpool 5/17/2020 0:25 6:49:04 Dependent Affected by the power issue at the main site Affected by HDO098 INC377622 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G C Talkpool 5/17/2020 0:25 6:49:04 Dependent Affected by the power issue at the main site Affected by HDS351 INC377538 HDO098 PERNIER_48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/17/2020 2:51 4:23:04 Power Power Failure (Indeterminate) Delay due to access issue , Team is on the way back . ETA:7h30 AM INC377622 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G C Talkpool 5/17/2020 3:22 3:52:04 Dependent Affected by the power issue at the main site Affected by HDS351 INC377622 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G C Talkpool 5/17/2020 3:22 3:52:04 Power Power Failure (Indeterminate) Team has been informed and follow-up is ongoing. ETA 7:15 am. INC377622 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 5/17/2020 3:22 3:52:04 Dependent Affected by the power issue at the main site Affected by HDS351 INC377622 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/17/2020 3:22 3:52:04 Dependent Affected by the power issue at the main site Affected by HDS351 INC377628 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/17/2020 5:00 2:14:04 Power Power Failure (Indeterminate) Team is already dispatched . ETA:7h30 AM INC377627 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/17/2020 5:23 1:51:04 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC377556 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G D Talkpool 5/17/2020 6:43 0:31:04 Power Power Failure (Indeterminate) Team has been informed and follow-up is ongoing. ETA not available yet. INC377556 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 6:43 0:31:04 Dependent Affected by the power issue at the main site Affected by HGA106 INC377630 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 6:46 0:28:04 Power Power Failure (Indeterminate) Team has been informed and follow-up is ongoing. ETA not available yet. Cells-out of service INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 817:12:04 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 568:23:04 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 290:30:04 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 250:47:04 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 223:54:04 RBS RBS Fault (RUS failure) RUS01B3 already collected. Due to heavy rain, the replacement is postponed on 5/17/2020 ETR not yrt provided. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 162:22:04 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 154:06:04 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 91:44:04 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 91:16:04 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 81:06:04 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377333 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/16/2020 7:58 23:16:04 Transmission Transmission (Indeterminate) 900mhz remains down after power intervention, Team is on site. INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 22:37:04 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 22:16:04 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377379 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 5/16/2020 18:48 12:26:04 RBS RBS Fault (Software Issue) License issue; follow-up is ongoing with concerned team. More update will be provided as soon as is available. INC377496 HDC264 LIANCOURT Artibonite Ericsson 2G C Talkpool 5/16/2020 19:58 11:16:04 Transmission Transmission (Indeterminate) Team has been informed. ETA: 7:30 Am INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 10:35:04 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377620 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 5/17/2020 2:35 4:39:04 Power Generator failure (Indeterminate) Team has been informed. ETA expired, new ETA not provided yet INC377622 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G A Talkpool 5/17/2020 3:22 3:52:04 Dependent Affected by the power issue at the main site Affected by HDS351 INC377622 HDO334 ORIANI Ouest Ericsson 2G C Talkpool 5/17/2020 3:22 3:52:04 Dependent Affected by the power issue at the main site Affected by HDS351 INC377622 HDS357 BANANE Sud-Est Ericsson 2G C Talkpool 5/17/2020 3:22 3:52:04 Dependent Affected by the power issue at the main site Affected by HDS351 Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Arrangement made with reconnaissance. Team will be on site tomorrow May 17th to restore the site Security ETR May 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC377477 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/16/2020 17:56 5/16/2020 19:56 2:00:00 4:00:00 Compliant Power Generator failure (High temperature) Radiator dirty OK 1 Gal of coolant and 1 Gal of oil added INC377374 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 18:24 5/16/2020 18:24 0:00:00 4:00:00 Compliant RBS RBS Fault (Breaker tripped) ZTE Breaker tripped OK ZTE Breaker was reset INC377485 HDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/16/2020 19:17 5/16/2020 22:05 2:48:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter Battery Faulty OK Genset restarted with an external battery INC377485 HDO226 NOUAILLES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/16/2020 19:17 5/16/2020 22:05 2:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO611 OK back up with the main site INC377486 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 19:19 5/16/2020 21:00 1:41:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter Battery Faulty OK Genset restarted with an external battery INC377495 HAIDO647 DUPLAN FORT-JACQUES_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 19:42 5/16/2020 23:22 3:40:00 4:00:00 Compliant Power Generator failure (Low Voltage) battery under voltage insufficient distilled water OK 10 Gal of distilled water added INC377508 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 20:58 5/16/2020 21:54 0:56:00 4:00:00 Compliant RBS RBS Fault (Breaker tripped) ZTE Breaker tripped OK ZTE Breaker was reset INC377508 HAIDO625 BROCHETTE_99_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 20:58 5/16/2020 21:54 0:56:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Affected by HDO627 OK back up with the main site INC377508 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 20:58 5/16/2020 21:54 0:56:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Affected by HDO627 OK back up with the main site INC377508 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/16/2020 20:58 5/16/2020 21:54 0:56:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Affected by HDO627 OK back up with the main site INC377605 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 22:55 5/17/2020 6:36 7:40:03 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Engine fail to start due to relay starter loosened OK Team adjusted the relay starter INC377458 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/16/2020 15:54 5/16/2020 21:00 5:06:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Faulty battery Need to be justified The genset has been started with an external battery INC377357 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/16/2020 15:12 5/16/2020 21:06 5:54:00 4:00:00 Not Compliant Power Power Failure (E-power system fail) EDH source failed Need to be justified Site back on air with commercial power INC377357 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G C Talkpool 5/16/2020 15:12 5/16/2020 21:06 5:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Back in service with the main site INC377357 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/16/2020 15:12 5/16/2020 21:06 5:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Back in service with the main site INC377357 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/16/2020 15:12 5/16/2020 21:06 5:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Back in service with the main site INC377342 HDC301 ESTERE BEACH Artibonite Ericsson 2G D O&M FUEL 5/16/2020 13:46 5/16/2020 21:13 7:27:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fuel tank empty and genset failed to start Need to be justified 20 Gal of fuel added as rescue and genset restarted INC377489 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 5/16/2020 19:36 5/16/2020 22:13 2:37:46 4:00:00 Compliant Power Power Failure (E-power system fail) EDH source failed Need to be justified Site back on air with commercial power INC377487 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B O&M FUEL 5/16/2020 19:26 5/16/2020 21:07 1:41:46 4:00:00 Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel rescue has been performed INC377487 HDO324 LA _MARDELLE Ouest Ericsson 2G C O&M FUEL 5/16/2020 19:26 5/16/2020 21:07 1:41:46 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Back in service with the main site INC377487 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G B O&M FUEL 5/16/2020 19:26 5/16/2020 21:07 1:41:46 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Back in service with the main site INC377487 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G C O&M FUEL 5/16/2020 19:26 5/16/2020 21:07 1:41:46 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Back in service with the main site INC377487 HDO323 BELANTON Ouest Ericsson 2G+3G B O&M FUEL 5/16/2020 19:26 5/16/2020 21:07 1:41:46 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Back in service with the main site INC377531 HDN218 TERRIER_ROUGE Nord-Est Ericsson 2G+3G C Talkpool 5/16/2020 23:53 5/17/2020 6:14 6:21:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Need to be justified Site back on air with commercial power INC377531 HDN288 PHAETON_TIMILI Nord-Est Ericsson 2G D Talkpool 5/16/2020 23:53 5/17/2020 6:14 6:21:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN218 Cascaded Back in service with the main site INC377539 HDN217 TROU_DU_NORD Nord-Est Ericsson 2G+3G+LTE A Talkpool 5/17/2020 1:42 5/17/2020 6:16 4:34:00 4:00:00 Not Compliant Power Power Failure (E-power system fail) EDH source failed Need to be justified Site back on air with commercial power INC377539 HDN322 PILETTE Nord-Est Ericsson 2G D Talkpool 5/17/2020 1:42 5/17/2020 6:16 4:34:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN217 Cascaded Back in service with the main site INC377539 HDN231 DEPHASIEN Nord-Est Ericsson 2G+3G B Talkpool 5/17/2020 1:42 5/17/2020 6:16 4:34:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN217 Cascaded Back in service with the main site INC377539 HDN263 ROUCOU Nord-Est Ericsson 2G C Talkpool 5/17/2020 1:42 5/17/2020 6:16 4:34:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN217 Cascaded Back in service with the main site INC377533 HDC227 FLANDER Centre Ericsson 2G C Talkpool 5/17/2020 0:02 5/17/2020 6:16 6:14:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolutions are expected from team INC377533 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/17/2020 0:02 5/17/2020 6:16 6:14:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC227 Cascaded Back in service with the main site INC377533 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/17/2020 0:02 5/17/2020 6:16 6:14:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC227 Cascaded Back in service with the main site INC376608 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G C O&M Fuel 5/14/2020 5:32 5/16/2020 19:52 62:19:30 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Main tank empty Fuel Delivery Delay Back in service with the main site INC377460 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G C Talkpool 5/16/2020 16:15 5/16/2020 18:54 2:39:00 4:00:00 Compliant Power Generator failure (Main Board failure) Faulty fuse between the battery and the board Need to be justified Fuse has been replaced. INC377372 HDS014 LOVING_LIGHT_HOTEL Sud-Est Ericsson 3G A Talkpool 5/16/2020 18:19 5/16/2020 20:45 2:26:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC375002 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/11/2020 19:16 5/16/2020 20:50 121:34:00 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) Engine Knocking Spare RCA and resolution details still pending from the contractor INC377110 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/16/2020 10:24 5/16/2020 20:20 9:56:00 4:00:00 Not Compliant Power Generator failure (Water Pump Issue) Faulty water pump and radiator. Spare Radiator and water pump have been replaced. 1 and 1/2 gallon of coolant added. INC377502 HDO419 HAUT_ST_LAURENT_COW Ouest Ericsson 2G+3G A Talkpool 5/16/2020 20:29 5/16/2020 22:40 2:10:18 4:00:00 Compliant Power Generator failure (Radiator failure) Faulty radiator Spare Radiator has been replaced. 1 and 1/2 gallon of coolant added. Sector- Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC376312 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/14/2020 4:16 5/16/2020 19:34 63:18:00 4:00:00 Not Compliant RBS RBS Fault ( DUG Faulty) DUG Faulty Need to be justified DUG has been replaced. INC376545 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/14/2020 20:52 5/16/2020 19:37 46:44:59 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS failure Need to be justified RUS has been replaced. INC376364 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/14/2020 15:20 5/16/2020 20:23 53:02:59 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS failure Need to be justified RUS has been replaced. INC375010 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 5/9/2020 22:15 5/16/2020 20:35 166:20:00 4:00:00 Not Compliant RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable Spare The fiber cable has been replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 17 06:16:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 12:16:37 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 3 5 14 5 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 3 1 0 17 ZTE 6 6 1 0 6 Huawei 4 4 4 0 4 Network 26 13 6 0 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 1 0 1 6 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 279:17:52 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 173:43:52 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 139:03:52 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 65:33:52 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 63:26:52 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 2:23 53:50:52 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377106 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/16/2020 9:10 23:03:52 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 18:43:52 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available. ETR not provided yet INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 18:30:52 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377446 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 5/16/2020 15:01 17:12:52 Power Power Failure (Indeterminate) Due to heavy rain team cannot work properly on site. The team left the site and will be back this morning. New ETA: 8h15 AM INC377375 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/16/2020 19:13 13:00:52 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC377384 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 5/16/2020 19:22 12:51:52 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M 5/16/2020 19:24 12:49:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377390 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/16/2020 19:47 12:26:52 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377510 HDO335 PALMA Ouest Ericsson 2G C Talkpool 5/16/2020 21:30 10:43:52 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing; a team will reach the site this morning. INC377511 HDN294 BOIS_D_HOMME Nord Ericsson 2G C Talkpool 5/16/2020 21:30 10:43:52 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377398 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 21:39 10:34:52 Power Power Failure (Indeterminate) Team is working on site INC377521 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/16/2020 22:29 9:44:52 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377536 HDO440 DUMAY Ouest Ericsson 2G C Talkpool 5/17/2020 0:25 7:48:52 Dependent Affected by the power issue at the main site Affected by HDO098 INC377622 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G C Talkpool 5/17/2020 0:25 7:48:52 Dependent Affected by the power issue at the main site Affected by HDS351 INC377622 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G C Talkpool 5/17/2020 3:22 4:51:52 Dependent Affected by the power issue at the main site Affected by HDS351 INC377622 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G C Talkpool 5/17/2020 3:22 4:51:52 Power Power Failure (Indeterminate) Team get a flat tire with their car. New ETA: 8h25 AM INC377622 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 5/17/2020 3:22 4:51:52 Dependent Affected by the power issue at the main site Affected by HDS351 INC377622 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/17/2020 3:22 4:51:52 Dependent Affected by the power issue at the main site Affected by HDS351 INC377627 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/17/2020 5:23 2:50:52 Power Generator failure (Indeterminate) Team has been informed. ETA: 10:00 AM. INC377556 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G D Talkpool 5/17/2020 6:43 1:30:52 Power Power Failure (Indeterminate) Team has been informed and follow-up is ongoing. ETA: 8h20 AM INC377556 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 6:43 1:30:52 Dependent Affected by the power issue at the main site Affected by HGA106 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Arrangement made with reconnaissance. Team will be on site tomorrow May 17th to restore the site Security ETR May 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 17 07:37:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 13:37:04 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 4 5 8 6 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 2 1 0 11 ZTE 8 8 1 0 8 Huawei 4 4 4 1 4 Network 22 14 6 1 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 1 0 1 3 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 280:38:28 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 175:04:28 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 140:24:28 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 66:54:28 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 64:47:28 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/15/2020 2:23 55:11:28 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377106 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/16/2020 9:10 24:24:28 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 20:04:28 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available. ETR not provided yet INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 19:51:28 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377446 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 5/16/2020 15:01 18:33:28 Power Power Failure (Indeterminate) Team is on the site for corrective INC377375 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/16/2020 19:13 14:21:28 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC377384 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 5/16/2020 19:22 14:12:28 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M 5/16/2020 19:24 14:10:28 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377390 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/16/2020 19:47 13:47:28 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377511 HDN294 BOIS_D_HOMME Nord Ericsson 2G C Talkpool 5/16/2020 21:30 12:04:28 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377521 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/16/2020 22:29 11:05:28 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377536 HDO440 DUMAY Ouest Ericsson 2G C Talkpool 5/17/2020 0:25 9:09:28 Dependent Affected by the power issue at the main site Affected by HDO098 INC377627 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/17/2020 5:23 4:11:28 Power Generator failure (Indeterminate) Team has been informed. ETA: 10:00 AM. INC377556 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G D Talkpool 5/17/2020 6:43 2:51:28 Power Power Failure (Indeterminate) Team was informed but due to site attached on HGA051 team will reach it once issue fixed on the main site. INC377556 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 6:43 2:51:28 Dependent Affected by the power issue at the main site Affected by HGA106 INC377643 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/17/2020 8:14 1:20:28 Power Power Failure (Indeterminate) Team has been dispatched, ETA: 10: 00AM INC377544 HAIGA051 MORNE_CHATEAU Grande-Anse ZTE 2G+3G A Talkpool 5/17/2020 8:32 1:02:28 Power Power Failure (Indeterminate) Team is on the site for corrective INC377544 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G D Talkpool 5/17/2020 8:32 1:02:28 Dependent Affected by the power issue at the main site Affected by HGA051 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Arrangement made with reconnaissance. Team will be on site tomorrow May 17th to restore the site Security ETR May 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 17 07:42:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 13:42:32 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 819:39:10 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 570:50:10 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 292:57:10 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 253:14:10 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 164:49:10 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 156:33:10 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 94:11:10 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 93:43:10 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 83:33:10 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377333 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/16/2020 7:58 25:43:10 Transmission Transmission (Indeterminate) Rectifier suspected faulty, more update will be shared. INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 25:04:10 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 24:43:10 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377379 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 5/16/2020 18:48 14:53:10 RBS RBS Fault (Software Issue) License issue; follow-up is ongoing with concerned team. More update will be provided as soon as is available. INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 13:02:10 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377571 HGA009 PTE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 5/17/2020 8:49 0:52:10 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 17 07:43:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 13:43:52 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC377562 HAIDC013 CHEMIN_NEUF Artibonite Huawei C Talkpool 5/17/2020 8:30 1:11:10 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 17 09:21:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 15:21:24 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 9 7 6 3 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 6 3 1 0 7 ZTE 12 12 5 1 12 Huawei 6 6 5 0 6 Network 24 21 11 1 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 1 0 1 6 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 282:23:47 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 176:49:47 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 142:09:47 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 68:39:47 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 66:32:47 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 21:49:47 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available. ETR not provided yet INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 21:36:47 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M 5/16/2020 19:24 15:55:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377627 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/17/2020 5:23 5:56:47 Power Generator failure (Indeterminate) Team is working on site. INC377556 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G D Talkpool 5/17/2020 6:43 4:36:47 Power Power Failure (Indeterminate) Team was on HGA051. Now they are on the way to reach the site. ETA: 40mn (11h25 AM) INC377556 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 6:43 4:36:47 Dependent Affected by the power issue at the main site Affected by HGA106 INC377550 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/17/2020 8:51 2:28:47 Power Power Failure (Indeterminate) team is working on site INC377550 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/17/2020 8:51 2:28:47 Dependent Affected by the power issue at the main site Affected by HDO616 INC377574 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/17/2020 9:09 2:10:47 Power Power Failure (Indeterminate) Team has been dispatched, ETA: 11: 30AM INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/17/2020 9:26 1:53:47 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377579 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 5/17/2020 9:28 1:51:47 Power Power Failure (Indeterminate) team is working on site INC377579 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/17/2020 9:28 1:51:47 Dependent Affected by the power issue at the main site Affected by HDO627 INC377579 HAIDO625 BROCHETTE_99_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/17/2020 9:28 1:51:47 Dependent Affected by the power issue at the main site Affected by HDO627 INC377579 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/17/2020 9:28 1:51:47 Dependent Affected by the power issue at the main site Affected by HDO627 INC377657 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/17/2020 10:25 0:54:47 Power Power Failure (Indeterminate) team is working on site INC377657 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G A Talkpool 5/17/2020 10:25 0:54:47 Dependent Affected by the power issue at the main site Affected by HDO627 INC377590 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/17/2020 10:26 0:53:47 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided INC377106 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/17/2020 10:26 0:53:47 Power Affected by the power issue at the main site Aff by HDC253. INC377106 COW032 ENNERY_COW Artibonite Ericsson 2G A Talkpool 5/17/2020 10:26 0:53:47 Power Affected by the power issue at the main site Aff by HDC253. INC377661 HDO440 DUMAY Ouest Ericsson 2G C Talkpool 5/17/2020 10:40 0:39:47 Power Generator failure (Indeterminate) Site remains down after power issue has resolved at the main site Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Arrangement made with reconnaissance. Team will be on site tomorrow May 17th to restore the site Security ETR May 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 17 10:16:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 16:16:09 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 822:13:07 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 573:24:07 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 295:31:07 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 255:48:07 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 167:23:07 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 159:07:07 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 96:45:07 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 96:17:07 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 86:07:07 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 27:38:07 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 27:17:07 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377379 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 5/16/2020 18:48 17:27:07 RBS RBS Fault (Software Issue) License issue; follow-up is ongoing with concerned team. More update will be provided as soon as is available. INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 15:36:07 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC376983 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/17/2020 9:10 3:05:07 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377653 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G C Talkpool 5/17/2020 9:38 2:37:07 RBS RBS Fault (Indeterminate) Road block at Fond Parisien. Team will make contact to know if they can cross. Feedback expected from them INC377658 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 5/17/2020 10:27 1:48:07 RBS RBS Fault (Indeterminate) Team is on the site for corrective INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/17/2020 10:55 1:20:07 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 17 12:14:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 18:14:01 +0000 Subject: [Rantt] NOC hourly report at 12:00 PM Message-ID: Hello All, Received the NOC hourly report done at 12:00 PM Sites off air by Class Class A B C D Total Total 3 6 6 5 20 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 8 3 1 0 9 ZTE 8 8 1 0 8 Huawei 3 3 3 0 3 Network 19 14 5 0 20 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 13 2 0 1 4 20 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 285:15:25 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 179:41:25 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 145:01:25 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 71:31:25 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 69:24:25 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 24:41:25 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available. ETR not provided yet INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 24:28:25 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M 5/16/2020 19:24 18:47:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377627 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/17/2020 5:23 8:48:25 Power Generator failure (Indeterminate) Team is working on site. INC377556 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G D O&M 5/17/2020 6:43 7:28:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 17th 2020) at 12:28 PM. Feedback is expected from them INC377556 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 6:43 7:28:25 Dependent Affected by the power issue at the main site Affected by HGA106 INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/17/2020 9:26 4:45:25 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377590 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/17/2020 10:26 3:45:25 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC377106 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/17/2020 10:26 3:45:25 Dependent Affected by the power issue at the main site Affected by HDC253. INC377106 COW032 ENNERY_COW Artibonite Ericsson 2G A Talkpool 5/17/2020 10:26 3:45:25 Dependent Affected by the power issue at the main site Affected by HDC253. INC377536 HDO440 DUMAY Ouest Ericsson 2G C Talkpool 5/17/2020 10:40 3:31:25 Dependent Affected by the power issue at the main site Affected by HDO098 INC377597 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/17/2020 11:50 2:21:25 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 2h30 PM INC377599 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 11:50 2:21:25 Power Power Failure (Indeterminate) Team is on the site for corrective INC377678 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 5/17/2020 12:58 1:13:25 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 2h20 PM INC377684 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 5/17/2020 13:38 0:33:25 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Arrangement made with reconnaissance. Team will be on site tomorrow May 17th to restore the site Security ETR May 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 17 12:15:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 18:15:14 +0000 Subject: [Rantt] Recall: NOC hourly report at 12:00 PM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 12:00 PM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Sun May 17 12:15:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 18:15:33 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 3 6 6 5 20 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 8 3 1 0 9 ZTE 8 8 1 0 8 Huawei 3 3 3 0 3 Network 19 14 5 0 20 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 13 2 0 1 4 20 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 285:15:25 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 179:41:25 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 145:01:25 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 71:31:25 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 69:24:25 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 24:41:25 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available. ETR not provided yet INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 24:28:25 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M 5/16/2020 19:24 18:47:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377627 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/17/2020 5:23 8:48:25 Power Generator failure (Indeterminate) Team is working on site. INC377556 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G D O&M 5/17/2020 6:43 7:28:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 17th 2020) at 12:28 PM. Feedback is expected from them INC377556 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 6:43 7:28:25 Dependent Affected by the power issue at the main site Affected by HGA106 INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/17/2020 9:26 4:45:25 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377590 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/17/2020 10:26 3:45:25 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC377106 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/17/2020 10:26 3:45:25 Dependent Affected by the power issue at the main site Affected by HDC253. INC377106 COW032 ENNERY_COW Artibonite Ericsson 2G A Talkpool 5/17/2020 10:26 3:45:25 Dependent Affected by the power issue at the main site Affected by HDC253. INC377536 HDO440 DUMAY Ouest Ericsson 2G C Talkpool 5/17/2020 10:40 3:31:25 Dependent Affected by the power issue at the main site Affected by HDO098 INC377597 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/17/2020 11:50 2:21:25 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 2h30 PM INC377599 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 11:50 2:21:25 Power Power Failure (Indeterminate) Team is on the site for corrective INC377678 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 5/17/2020 12:58 1:13:25 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 2h20 PM INC377684 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 5/17/2020 13:38 0:33:25 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Arrangement made with reconnaissance. Team will be on site tomorrow May 17th to restore the site Security ETR May 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 17 12:17:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 18:17:52 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 824:14:36 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 575:25:36 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 297:32:36 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 257:49:36 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 169:24:36 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 161:08:36 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 98:46:36 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 98:18:36 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 88:08:36 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 29:39:36 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 29:18:36 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377379 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 5/16/2020 18:48 19:28:36 RBS RBS Fault (Software Issue) License issue; follow-up is ongoing with concerned team. More update will be provided as soon as is available. INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 17:37:36 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC376983 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/17/2020 9:10 5:06:36 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377653 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G C Talkpool 5/17/2020 9:38 4:38:36 RBS RBS Fault (Indeterminate) Road block at Fond Parisien. Team will make contact to know if they can cross. Feedback expected from them INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/17/2020 10:55 3:21:36 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 17 14:13:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 20:13:16 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 8 6 7 11 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 5 1 0 18 ZTE 8 8 1 0 9 Huawei 5 5 5 1 5 Network 27 18 7 1 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 2 0 2 7 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 287:15:02 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 181:41:02 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 147:01:02 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 73:31:02 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 71:24:02 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 26:41:02 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available. ETR not provided yet INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 26:28:02 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M 5/16/2020 19:24 20:47:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377627 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/17/2020 5:23 10:48:02 Power Generator failure (Indeterminate) Genset PC board is faulty, follow up is ongoing. INC377556 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G D O&M 5/17/2020 6:43 9:28:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 17th 2020) at 12:28 PM. Feedback is expected from them INC377556 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 6:43 9:28:02 Dependent Affected by the power issue at the main site Affected by HGA106 INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/17/2020 9:26 6:45:02 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377590 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/17/2020 10:26 5:45:02 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC377106 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/17/2020 10:26 5:45:02 Dependent Affected by the power issue at the main site Affected by HDC253. INC377106 COW032 ENNERY_COW Artibonite Ericsson 2G D Talkpool 5/17/2020 10:26 5:45:02 Dependent Affected by the power issue at the main site Affected by HDC253. INC377536 HDO440 DUMAY Ouest Ericsson 2G D Talkpool 5/17/2020 10:40 5:31:02 Dependent Affected by the power issue at the main site Affected by HDO098 INC377597 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/17/2020 11:50 4:21:02 Power Power Failure (Indeterminate) Talkpool is not managing his team to arrive on the site. ETA: 2h30 PM (Expired). Field team unreachable. INC377599 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 11:50 4:21:02 Power Generator Failure (Injection pump failure) Fuel pump injector faulty. Team is looking for where they can find one. ETR to be provided INC377678 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 5/17/2020 12:58 3:13:02 Power Power Failure (Indeterminate) Team was in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC377682 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/17/2020 13:20 2:51:02 Power Power Failure (Indeterminate) Team has been informed, ETA: 5:00PM INC377684 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 5/17/2020 13:38 2:33:02 Power Power Failure (Indeterminate) Team is informed, 4:30 PM. INC377722 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/17/2020 13:46 2:25:02 RBS RBS Fault (Indeterminate) Team is informed, ETA: 5:00 PM. INC377729 HDO399 MOLIERE Ouest Ericsson 2G C Talkpool 5/17/2020 14:27 1:44:02 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 5h15 PM INC377699 HDS226 AQUIN Sud Ericsson 3G A Talkpool 5/17/2020 14:53 1:18:02 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 4h30 PM INC377810 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 5/17/2020 15:14 0:57:02 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC377808 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 5/17/2020 15:14 0:57:02 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC377808 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/17/2020 15:14 0:57:02 Dependent Affected by RBS issue on main site Affected by HDN150 INC377808 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 5/17/2020 15:14 0:57:02 Dependent Affected by RBS issue on main site Affected by HDN150 INC377808 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/17/2020 15:14 0:57:02 Dependent Affected by RBS issue on main site Affected by HDN150 INC377741 HDO599 PERNIER_IMP_GRACIEN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/17/2020 15:16 0:55:02 Power Power Failure (Indeterminate) Team has been informed, ETA: 4:40PM INC377812 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/17/2020 15:25 0:46:02 Power Power Team has been informed, ETA: 5:15PM INC377742 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/17/2020 15:25 0:46:02 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 17 16:27:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 22:27:34 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 828:25:08 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 579:36:08 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 301:43:08 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 262:00:08 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 173:35:08 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 165:19:08 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 102:57:08 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 102:29:08 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 92:19:08 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 33:50:08 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 33:29:08 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377379 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 5/16/2020 18:48 23:39:08 RBS RBS Fault (Software Issue) License issue; follow-up is ongoing with concerned team. More update will be provided as soon as is available. INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 21:48:08 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/17/2020 5:14 13:13:08 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376983 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/17/2020 9:10 9:17:08 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/17/2020 10:55 7:32:08 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC377722 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/17/2020 13:46 4:41:08 RBS RBS Fault (Indeterminate) Team is informed, ETA expired, new ETA is expected. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 17 17:29:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 17 May 2020 23:29:23 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 17th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 17th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 290:20:38 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 184:46:38 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 150:06:38 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 76:36:38 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 74:29:38 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 29:46:38 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available. ETR not provided yet INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 29:33:38 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M 5/16/2020 19:24 23:52:38 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377627 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/17/2020 5:23 13:53:38 Power Generator failure (Indeterminate) Genset PC board is faulty, follow up is ongoing. INC377556 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G D Talkpool 5/17/2020 6:43 12:33:38 Power Generator failure (Indeterminate) Fuel team has made a rescue but the site remains down. Power team will arrive on it. ETA: Not yet available INC377556 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 6:43 12:33:38 Dependent Affected by the power issue at the main site Affected by HGA106 INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/17/2020 9:26 9:50:38 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377657 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/17/2020 10:25 8:51:38 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to insecure area, next update will be share once available INC377657 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G A Talkpool 5/17/2020 10:25 8:51:38 Dependent Affected by the power issue at the main site Affected by HDO111 INC377597 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/17/2020 11:50 7:26:38 Power Power Failure (Indeterminate) Talkpool is not managing his team to arrive on the site. New ETA: 6h15 PM (Expired). Feedback expected from them INC377599 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 11:50 7:26:38 Power Generator Failure (Injection pump failure) Fuel pump injector faulty. Team is looking for where they can find one. ETR to be provided INC377684 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 5/17/2020 13:38 5:38:38 Power Power Failure (Indeterminate) Team is informed, expired, New ETA is expected. INC377808 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/17/2020 15:14 4:02:38 Power Power Failure (Indeterminate) Site will be up with commercial power. INC377808 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/17/2020 15:14 4:02:38 Dependent Affected by RBS issue on main site Affected by HDN150 INC377808 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 5/17/2020 15:14 4:02:38 Dependent Affected by RBS issue on main site Affected by HDN150 INC377808 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/17/2020 15:14 4:02:38 Dependent Affected by RBS issue on main site Affected by HDN150 INC377741 HDO599 PERNIER_IMP_GRACIEN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/17/2020 15:16 4:00:38 Power Power Failure (Indeterminate) Team is still working on site INC377745 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 5/17/2020 15:28 3:48:38 Power Power Failure (Indeterminate) Team is informed ETA: 7:25 PM. INC377822 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 5/17/2020 16:31 2:45:38 Power Power Failure (Indeterminate) Team is on the site for corrective INC377822 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 5/17/2020 16:31 2:45:38 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS118 INC377822 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 5/17/2020 16:31 2:45:38 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS118 INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/17/2020 16:44 2:32:38 Power Power Failure (Indeterminate) Team is informed ETA: 8:30 PM. INC377768 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 2:32:38 Power Power Failure (Indeterminate) Team is informed ETA: 8:30 PM. INC377768 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 2:32:38 Power Affected by the power issue at the main site Affected by HDC224 INC377757 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 2:32:38 Dependent Affected by the power issue at the main site Attached to HDC153 INC377757 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 2:32:38 Power Power Failure (Indeterminate) Attached to HDC153 INC377757 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 2:32:38 Dependent Affected by the power issue at the main site Attached to HDC153 INC377757 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 2:32:38 Dependent Affected by the power issue at the main site Attached to HDC153 INC377757 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 2:32:38 Dependent Affected by the power issue at the main site Attached to HDC153 INC377757 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 2:32:38 Dependent Affected by the power issue at the main site Attached to HDC153 INC377757 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 2:32:38 Dependent Affected by the power issue at the main site Attached to HDC153 INC377757 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 2:32:38 Power Power Failure (Indeterminate) Team is informed ETA not yet provided. INC377836 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/17/2020 17:32 1:44:38 Power Power Failure (Indeterminate) Team is informed ETA 8:00 PM. INC377832 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/17/2020 17:57 1:19:38 Power Power Failure (Indeterminate) Team is informed at ETA: 8:30 PM. INC377783 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/17/2020 18:02 1:14:38 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided INC377784 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G A Talkpool 5/17/2020 18:11 1:05:38 Power Power Failure (Indeterminate) Team has been informed, ETA: 7:30PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 829:14:38 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 580:25:38 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 302:32:38 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 262:49:38 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 174:24:38 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 166:08:38 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 103:46:38 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 103:18:38 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 93:08:38 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 34:39:38 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 34:18:38 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377379 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 5/16/2020 18:48 24:28:38 RBS RBS Fault (Software Issue) License issue; follow-up is ongoing with concerned team. More update will be provided as soon as is available. INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 22:37:38 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/17/2020 5:14 14:02:38 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376983 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/17/2020 9:10 10:06:38 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/17/2020 10:55 8:21:38 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC377722 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/17/2020 13:46 5:30:38 RBS RBS Fault (Indeterminate) Team is informed, ETA expired, new ETA is expected. INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 0:45:38 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC377628 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/17/2020 5:00 5/17/2020 8:00 3:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK No alarm displayed Team restarted the SDMO with another battery INC377536 HDO098 PERNIER_48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/17/2020 2:51 5/17/2020 8:00 5:09:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolutions are expected from team INC377398 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/16/2020 21:39 5/17/2020 8:00 10:21:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Fail to start due battery out of charge Need to be justified Fail to start due battery out of charge Team restart with another battery/battery is charger INC377570 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/17/2020 8:49 5/17/2020 10:00 1:11:00 4:00:00 Compliant Power Power Indeterminate OK Fault cleared by itself INC377570 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/17/2020 8:49 5/17/2020 10:00 1:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO661 Cascaded Back in the air with the main site INC377570 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/17/2020 8:49 5/17/2020 10:00 1:11:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by HDO661 Cascaded Back in the air with the main site INC377643 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/17/2020 8:14 5/17/2020 10:00 1:46:00 4:00:00 Compliant Power Power Affected by HDO661 Cascaded Back in the air with the main site INC377651 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/17/2020 9:07 5/17/2020 9:49 0:42:00 4:00:00 Compliant Power Power Failure (Indeterminate) Oil sensor alarm, oil sensor dirty OK Oil sensor alarm, oil sensor dirty, Oil sensor has been cleaned INC377550 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/17/2020 8:51 5/17/2020 11:50 2:59:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolutions are expected from team INC377550 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/17/2020 8:51 5/17/2020 11:50 2:59:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO616 Cascaded Back in the air with the main site INC377657 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G A Talkpool 5/17/2020 10:25 5/17/2020 11:49 1:24:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO111 Cascaded Back in the air with the main site INC377579 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/17/2020 9:28 5/17/2020 11:49 2:21:00 4:00:00 Compliant Power Power Failure (Indeterminate) ZTE Breaker tripped due overload OK ZTE Breaker tripped due overload, team Reset all breakers, ZTE Breaker has been jumped and restarted INC377579 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/17/2020 9:28 5/17/2020 11:49 2:21:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO627 Cascaded Back in the air with the main site INC377579 HAIDO625 BROCHETTE_99_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/17/2020 9:28 5/17/2020 11:49 2:21:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO627 Cascaded Back in the air with the main site INC377579 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/17/2020 9:28 5/17/2020 11:49 2:21:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO627 Cascaded Back in the air with the main site INC377574 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/17/2020 9:09 5/17/2020 11:49 2:40:00 4:00:00 Compliant Power Power Failure (Indeterminate) High temp due radiator dirty OK High temp due radiator dirty Radiator has been cleaned INC377680 HAIDO250 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/17/2020 12:58 5/17/2020 14:15 1:17:00 4:00:00 Compliant Power Power ZTE Cabinet was down due high voltage OK ZTE Cabinet was down due high voltage, ZTE breaker has been reset INC377710 HAIDO545 DELMAS33_J ROUMAIN Port-au-Prince Huawei 2G+3G C Talkpool 5/17/2020 12:56 5/17/2020 14:15 1:19:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Fault cleared by itself INC377806 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/17/2020 14:57 5/17/2020 15:20 0:23:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Fault cleared by itself INC377806 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/17/2020 14:57 5/17/2020 17:55 2:58:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Fault cleared by itself INC377818 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/17/2020 16:19 5/17/2020 17:55 1:36:00 4:00:00 Compliant Power Power Failure (Indeterminate) High temp due radiator dirty OK High temp due radiator dirty radiator has been refreshed INC377682 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/17/2020 13:20 5/17/2020 17:55 4:35:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Breaker genset tripped due loose contact Need to be justified Breaker genset tripped due loose contact, loose contact has been fixed INC377804 HDO498 BOIS_VERNAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/17/2020 16:32 5/17/2020 18:19 1:47:00 4:00:00 Compliant Power Power Failure (Indeterminate) Low oil pressure due oil consumption Need to be justified Low oil pressure due oil consumption 1 gal oil added and restart INC377622 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G+3G C Talkpool 5/17/2020 3:22 5/17/2020 8:24 5:02:00 4:00:00 Not Compliant Power Generator failure (Voltage issue) Voltage issue. Output voltage failure Need to be justified The alarm has been reset then genset restarted INC377622 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G C Talkpool 5/17/2020 3:22 5/17/2020 8:24 5:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded The site is back in service once the issue solved at HDS351 INC377622 HDS360 PICHON Sud-Est Ericsson 2G C Talkpool 5/17/2020 3:22 5/17/2020 8:24 5:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded The site is back in service once the issue solved at HDS351 INC377622 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G C Talkpool 5/17/2020 3:22 5/17/2020 8:24 5:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded The site is back in service once the issue solved at HDS351 INC377510 HDO335 PALMA Ouest Ericsson 2G C Talkpool 5/16/2020 21:30 5/17/2020 8:56 11:26:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature on the working genset Need to be justified 1 gallon of coolant added ten genset restarted INC377446 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 5/16/2020 15:01 5/17/2020 9:17 18:16:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset Need to be justified Generator maintenance has been performed on it INC377375 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/16/2020 19:13 5/17/2020 8:56 13:43:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back with the sunrise INC377544 HAIGA051 MORNE_CHATEAU Grande-Anse ZTE 2G+3G A Talkpool 5/17/2020 8:32 5/17/2020 9:59 1:27:00 4:00:00 Compliant Power Power Failure (Power connection fail) Main power cable faulty OK Team cut the cable and fix it to solve the issue INC377544 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G D Talkpool 5/17/2020 8:32 5/17/2020 9:59 1:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA051 OK The site is back in service once the issue solved at HGA051 INC377699 HDS226 AQUIN Sud Ericsson 3G A Talkpool 5/17/2020 14:53 5/17/2020 16:54 2:01:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK No intervention has been performed. Site under monitoring for an eventual reoccurrence INC377742 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/17/2020 15:25 5/17/2020 17:12 1:47:00 4:00:00 Compliant Power Power Failure (Indeterminate) No Power issue found OK The RBS breaker has been reset to get the issue solved INC377729 HDO399 MOLIERE Ouest Ericsson 2G C Talkpool 5/17/2020 14:27 5/17/2020 17:45 3:18:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature on the working genset OK 1 gallon of coolant added ten genset restarted INC377678 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 5/17/2020 12:58 5/17/2020 18:08 5:10:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Underspeed alarm due to pre-filter dirty Need to be justified The prefilter has been cleaned to solve the issue INC377610 HDO402 LAFITEAU Ouest Huawei 2G+3G+LTE B Talkpool 5/17/2020 0:20 5/17/2020 7:53 7:33:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) Low DC Voltage due to (Low Voltage) Need to be justified Recharged the battery and The genset has been started manually INC377622 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G C Talkpool 5/17/2020 0:25 5/17/2020 9:30 9:05:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded Site is back on air once issue solved at the main site. INC377333 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/16/2020 7:58 5/17/2020 9:32 25:34:00 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) Faulty rectifier Need to be justified The faulty rectifier has been replaced INC377390 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/16/2020 19:47 5/17/2020 9:58 14:11:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site Back up with the sunrise INC377511 HDN294 BOIS_D_HOMME Nord Ericsson 2G C Talkpool 5/16/2020 21:30 5/17/2020 10:04 12:34:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site Back up with the sunrise INC377521 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/16/2020 22:29 5/17/2020 10:21 11:52:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site Back up with the sunrise INC377384 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 5/16/2020 19:22 5/17/2020 10:33 15:11:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site Back up with the sunrise INC377594 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G C Talkpool 5/17/2020 10:15 5/17/2020 10:38 0:23:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm is cleared by itself INC377675 HDC222 GASON_PA_CHITA Centre Ericsson 2G C Talkpool 5/17/2020 12:02 5/17/2020 13:38 1:36:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolutions and details is expected from concerned team INC377536 HDO440 DUMAY Ouest Ericsson 2G D Talkpool 5/17/2020 10:40 5/17/2020 15:15 4:35:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO098 Cascaded Site is back on air once issue solved at the main site. INC377590 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/17/2020 10:26 5/17/2020 15:33 5:07:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolutions and details is expected from concerned team INC377106 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/17/2020 10:26 5/17/2020 15:33 5:07:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Aff by HDC253. Cascaded Site is back on air once issue solved at the main site. INC377106 COW032 ENNERY_COW Artibonite Ericsson 2G D Talkpool 5/17/2020 10:26 5/17/2020 15:33 5:07:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Aff by HDC253. Cascaded Site is back on air once issue solved at the main site. INC377810 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 5/17/2020 15:14 5/17/2020 17:48 2:34:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolutions and details is expected from concerned team INC377701 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE C O&M 5/17/2020 16:02 5/17/2020 18:09 2:07:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added. Sector- Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC376107 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/13/2020 23:48 5/16/2020 18:48 67:00:00 4:00:00 Not Compliant Power Power Failure (DC Converter Failure) DC converter inside the HPU was faulty Need to be justified The last feedback is expected from field team INC377622 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G A Talkpool 5/17/2020 3:22 5/17/2020 8:24 5:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded The site is back in service once the issue solved at HDS351 INC377622 HDO334 ORIANI Ouest Ericsson 2G C Talkpool 5/17/2020 3:22 5/17/2020 8:24 5:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded The site is back in service once the issue solved at HDS351 INC377622 HDS357 BANANE Sud-Est Ericsson 2G C Talkpool 5/17/2020 3:22 5/17/2020 8:24 5:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded The site is back in service once the issue solved at HDS351 INC377553 HDO342 FOND_NEGRE Ouest Ericsson 2G C Talkpool 5/17/2020 6:00 5/17/2020 8:21 2:21:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK BSS Team has made intervention to get the sectors back in service INC377561 HDS306 SEGUIN Sud-Est Ericsson 2G C Talkpool 5/17/2020 8:18 5/17/2020 8:48 0:30:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK No intervention has been performed. Site under monitoring for an eventual reoccurence INC377571 HGA009 PTE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 5/17/2020 8:49 5/17/2020 11:31 2:42:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency button pressed OK The button has been reset INC377658 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 5/17/2020 10:27 5/17/2020 13:43 3:16:00 4:00:00 Compliant RBS RBS Fault ( DUG Failure) Faulty DUG and RUS OK The faulty DUG and one RUS have been replaced INC377653 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G C Talkpool 5/17/2020 9:38 5/17/2020 15:50 6:12:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature on the working genset OK 1 gallon of coolant added ten genset restarted INC373082 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/7/2020 23:20 5/17/2020 8:40 225:20:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare Faulty RUS replaced INC377620 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 5/17/2020 2:35 5/17/2020 10:20 7:45:00 5:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolutions and details is expected from concerned team INC377736 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 5/17/2020 14:45 5/17/2020 16:30 1:45:00 6:00:00 Compliant RBS RBS Fault (DUW failure) DUW faulty OK DUW reset Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 17 18:30:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 18 May 2020 00:30:03 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 6 5 5 10 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 2 1 0 11 ZTE 9 9 1 0 9 Huawei 6 6 5 0 6 Network 25 17 7 0 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 1 0 1 3 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 291:31:47 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 185:57:47 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 151:17:47 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 77:47:47 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 75:40:47 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 30:57:47 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available. ETR not provided yet INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 30:44:47 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M 5/16/2020 19:24 25:03:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377627 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/17/2020 5:23 15:04:47 Power Generator failure (Indeterminate) Genset PC board is faulty, follow up is ongoing. INC377556 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G D Talkpool 5/17/2020 6:43 13:44:47 Power Generator failure (Indeterminate) Fuel team has made a rescue but the site remains down. Power team will arrive on it. ETA: Not yet available INC377556 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 6:43 13:44:47 Dependent Affected by the power issue at the main site Affected by HGA106 INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/17/2020 9:26 11:01:47 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377657 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/17/2020 10:25 10:02:47 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to insecure area, next update will be share once available INC377657 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G A Talkpool 5/17/2020 10:25 10:02:47 Dependent Affected by the power issue at the main site Affected by HDO111 INC377599 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 11:50 8:37:47 Power Generator Failure (Injection pump failure) Faulty fuel pump injector. Request approved to collect the replacement part from HGA123. ETR to be provided. INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/17/2020 16:44 3:43:47 Power Power Failure (Indeterminate) Team is informed ETA: 8:30 PM. INC377768 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 3:43:47 Power Power Failure (Indeterminate) Team is informed ETA: 8:30 PM. INC377768 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 3:43:47 Power Affected by the power issue at the main site Affected by HDC224 INC377757 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 3:43:47 Power Power Failure (Indeterminate) Attached to HDC153 INC377757 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 3:43:47 Dependent Affected by the power issue at the main site Attached to HDC153 INC377836 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/17/2020 17:32 2:55:47 Power Power Failure (Indeterminate) Team is informed ETA expired, new ETA not provided yet. INC377783 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/17/2020 18:02 2:25:47 Power Power Failure (Indeterminate) Site out of fuel , waiting for pictures INC377791 HDO034 SEGUY Port-au-Prince Huawei 2G+3G C Talkpool 5/17/2020 18:53 1:34:47 Power Power Failure (Indeterminate) Team has been dispatched , ETA 8:30 PM INC377793 HDO092 JUVENAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/17/2020 19:10 1:17:47 Power Power Failure (Indeterminate) Team has been informed, ETA 8:20 PM INC377843 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/17/2020 19:40 0:47:47 Power Power Failure (Indeterminate) Team is informed ETA not yet provided. INC377798 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/17/2020 19:52 0:35:47 Power Power Failure (Indeterminate) Team is informed ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sun May 17 19:12:32 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Mon, 18 May 2020 01:12:32 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM In-Reply-To: References: Message-ID: HGA106 ? ETA 9:45PM HGA110 - TEAM IS REPLACING FUEEL INJECTION PUMP HDO111 - RESTORED HDN136 - TOS HDC224 - TOS HDO242 ? OUT OF FUEL HDO034 ? RESTORED HDO092 ? TOS HDC299 ? SOLAR SITE HN294 ? SOLAR SITE Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 17 May 2020 20:31 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Geoffrey Collins; Jean Yvelt Marseille; Hai_NOC; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC hourly report at 08:00 PM Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 6 5 5 10 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 2 1 0 11 ZTE 9 9 1 0 9 Huawei 6 6 5 0 6 Network 25 17 7 0 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 1 0 1 3 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 291:31:47 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 185:57:47 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 151:17:47 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 77:47:47 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 75:40:47 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 30:57:47 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available. ETR not provided yet INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 30:44:47 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M 5/16/2020 19:24 25:03:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377627 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/17/2020 5:23 15:04:47 Power Generator failure (Indeterminate) Genset PC board is faulty, follow up is ongoing. INC377556 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G D Talkpool 5/17/2020 6:43 13:44:47 Power Generator failure (Indeterminate) Fuel team has made a rescue but the site remains down. Power team will arrive on it. ETA: Not yet available INC377556 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 6:43 13:44:47 Dependent Affected by the power issue at the main site Affected by HGA106 INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/17/2020 9:26 11:01:47 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377657 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/17/2020 10:25 10:02:47 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to insecure area, next update will be share once available INC377657 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G A Talkpool 5/17/2020 10:25 10:02:47 Dependent Affected by the power issue at the main site Affected by HDO111 INC377599 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 11:50 8:37:47 Power Generator Failure (Injection pump failure) Faulty fuel pump injector. Request approved to collect the replacement part from HGA123. ETR to be provided. INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/17/2020 16:44 3:43:47 Power Power Failure (Indeterminate) Team is informed ETA: 8:30 PM. INC377768 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 3:43:47 Power Power Failure (Indeterminate) Team is informed ETA: 8:30 PM. INC377768 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 3:43:47 Power Affected by the power issue at the main site Affected by HDC224 INC377757 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 3:43:47 Power Power Failure (Indeterminate) Attached to HDC153 INC377757 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 3:43:47 Dependent Affected by the power issue at the main site Attached to HDC153 INC377836 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/17/2020 17:32 2:55:47 Power Power Failure (Indeterminate) Team is informed ETA expired, new ETA not provided yet. INC377783 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/17/2020 18:02 2:25:47 Power Power Failure (Indeterminate) Site out of fuel , waiting for pictures INC377791 HDO034 SEGUY Port-au-Prince Huawei 2G+3G C Talkpool 5/17/2020 18:53 1:34:47 Power Power Failure (Indeterminate) Team has been dispatched , ETA 8:30 PM INC377793 HDO092 JUVENAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/17/2020 19:10 1:17:47 Power Power Failure (Indeterminate) Team has been informed, ETA 8:20 PM INC377843 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/17/2020 19:40 0:47:47 Power Power Failure (Indeterminate) Team is informed ETA not yet provided. INC377798 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/17/2020 19:52 0:35:47 Power Power Failure (Indeterminate) Team is informed ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[56848045].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[56848045].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: E6035F4CD2AB42679394466B55CBAA68.png Type: image/png Size: 132 bytes Desc: E6035F4CD2AB42679394466B55CBAA68.png URL: From Haiti.Noc at digicelgroup.com Sun May 17 19:20:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 18 May 2020 01:20:40 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 09:00 PM Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 831:16:17 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 582:27:17 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 304:34:17 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 264:51:17 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 176:26:17 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 168:10:17 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 105:48:17 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 105:20:17 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 95:10:17 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 36:41:17 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 36:20:17 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377379 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 5/16/2020 18:48 26:30:17 RBS RBS Fault (Software Issue) License issue; follow-up is ongoing with concerned team. More update will be provided as soon as is available. INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 24:39:17 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/17/2020 5:14 16:04:17 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376983 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/17/2020 9:10 12:08:17 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/17/2020 10:55 10:23:17 Power Power Failure (E-power system fail) Inverter Lack of Capacity . It needs to be changed INC377757 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 4:34:17 RBS RBS Fault (Indeterminate) Power issue solved ,900 band remains down, TX Team is already dispatched , ETA to be provided INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 2:47:17 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC377796 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 5/17/2020 19:18 2:00:17 Power Power Failure (Indeterminate) Team is already dispatched . ETA to be provided INC377911 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/17/2020 20:57 0:21:17 RBS RBS Fault (Indeterminate) Team is already dispatched , ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Sun May 17 19:22:07 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Mon, 18 May 2020 01:22:07 +0000 Subject: [Rantt] [EXTERNAL] RE: NOC hourly report at 08:00 PM In-Reply-To: References: , Message-ID: Nikhil, Send photos submitted for HDO242, thanks. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Nikhil Govind Date: 17/05/2020 21:12 (GMT-05:00) To: Haiti Noc , "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , Journal , Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng , Luigi Roy , Hai_Tech_O&M , Frantz Jean Baptiste , Geoffrey Collins , Jean Yvelt Marseille , Hai_NOC , HAI_Tech_Noc Subject: [EXTERNAL] RE: NOC hourly report at 08:00 PM HGA106 ? ETA 9:45PM HGA110 - TEAM IS REPLACING FUEEL INJECTION PUMP HDO111 - RESTORED HDN136 - TOS HDC224 - TOS HDO242 ? OUT OF FUEL HDO034 ? RESTORED HDO092 ? TOS HDC299 ? SOLAR SITE HN294 ? SOLAR SITE Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 17 May 2020 20:31 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Geoffrey Collins; Jean Yvelt Marseille; Hai_NOC; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC hourly report at 08:00 PM Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 6 5 5 10 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 2 1 0 11 ZTE 9 9 1 0 9 Huawei 6 6 5 0 6 Network 25 17 7 0 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 1 0 1 3 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 291:31:47 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 185:57:47 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 151:17:47 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 77:47:47 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 75:40:47 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 30:57:47 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available. ETR not provided yet INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 30:44:47 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M 5/16/2020 19:24 25:03:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377627 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/17/2020 5:23 15:04:47 Power Generator failure (Indeterminate) Genset PC board is faulty, follow up is ongoing. INC377556 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G D Talkpool 5/17/2020 6:43 13:44:47 Power Generator failure (Indeterminate) Fuel team has made a rescue but the site remains down. Power team will arrive on it. ETA: Not yet available INC377556 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 6:43 13:44:47 Dependent Affected by the power issue at the main site Affected by HGA106 INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/17/2020 9:26 11:01:47 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377657 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/17/2020 10:25 10:02:47 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to insecure area, next update will be share once available INC377657 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G A Talkpool 5/17/2020 10:25 10:02:47 Dependent Affected by the power issue at the main site Affected by HDO111 INC377599 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 11:50 8:37:47 Power Generator Failure (Injection pump failure) Faulty fuel pump injector. Request approved to collect the replacement part from HGA123. ETR to be provided. INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/17/2020 16:44 3:43:47 Power Power Failure (Indeterminate) Team is informed ETA: 8:30 PM. INC377768 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 3:43:47 Power Power Failure (Indeterminate) Team is informed ETA: 8:30 PM. INC377768 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 3:43:47 Power Affected by the power issue at the main site Affected by HDC224 INC377757 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 3:43:47 Power Power Failure (Indeterminate) Attached to HDC153 INC377757 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 3:43:47 Dependent Affected by the power issue at the main site Attached to HDC153 INC377836 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/17/2020 17:32 2:55:47 Power Power Failure (Indeterminate) Team is informed ETA expired, new ETA not provided yet. INC377783 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/17/2020 18:02 2:25:47 Power Power Failure (Indeterminate) Site out of fuel , waiting for pictures INC377791 HDO034 SEGUY Port-au-Prince Huawei 2G+3G C Talkpool 5/17/2020 18:53 1:34:47 Power Power Failure (Indeterminate) Team has been dispatched , ETA 8:30 PM INC377793 HDO092 JUVENAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/17/2020 19:10 1:17:47 Power Power Failure (Indeterminate) Team has been informed, ETA 8:20 PM INC377843 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/17/2020 19:40 0:47:47 Power Power Failure (Indeterminate) Team is informed ETA not yet provided. INC377798 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/17/2020 19:52 0:35:47 Power Power Failure (Indeterminate) Team is informed ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: E6035F4CD2AB42679394466B55CBAA68.png Type: image/png Size: 132 bytes Desc: E6035F4CD2AB42679394466B55CBAA68.png URL: From Haiti.Noc at digicelgroup.com Sun May 17 19:29:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 18 May 2020 01:29:50 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 9:00 PM Message-ID: Dear All, Find the RUNNING ON BATTERY report in the Network for 9:00 PM Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC377693 HAIGA101 MORON Grande-Anse ZTE C Talkpool 5/17/2020 14:37 6:31:03 Power Power Failure (Indeterminate) Team is still working on site. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sun May 17 19:31:39 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Mon, 18 May 2020 01:31:39 +0000 Subject: [Rantt] [EXTERNAL] RE: NOC hourly report at 08:00 PM In-Reply-To: References: , , Message-ID: Photos for HDO242, [cid:image004.png at 01D62C92.824F22C0] [cid:image009.png at 01D62C92.824F22C0] Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: John Ormonde Sent: 17 May 2020 21:22 To: Nikhil Govind; Haiti Noc; 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Geoffrey Collins; Jean Yvelt Marseille; Hai_NOC; HAI_Tech_Noc Subject: RE: [EXTERNAL] RE: NOC hourly report at 08:00 PM Nikhil, Send photos submitted for HDO242, thanks. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Nikhil Govind Date: 17/05/2020 21:12 (GMT-05:00) To: Haiti Noc , "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , Journal , Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng , Luigi Roy , Hai_Tech_O&M , Frantz Jean Baptiste , Geoffrey Collins , Jean Yvelt Marseille , Hai_NOC , HAI_Tech_Noc Subject: [EXTERNAL] RE: NOC hourly report at 08:00 PM HGA106 ? ETA 9:45PM HGA110 - TEAM IS REPLACING FUEEL INJECTION PUMP HDO111 - RESTORED HDN136 - TOS HDC224 - TOS HDO242 ? OUT OF FUEL HDO034 ? RESTORED HDO092 ? TOS HDC299 ? SOLAR SITE HN294 ? SOLAR SITE Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 17 May 2020 20:31 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Geoffrey Collins; Jean Yvelt Marseille; Hai_NOC; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC hourly report at 08:00 PM Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 6 5 5 10 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 2 1 0 11 ZTE 9 9 1 0 9 Huawei 6 6 5 0 6 Network 25 17 7 0 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 1 0 1 3 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 291:31:47 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 185:57:47 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 151:17:47 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 77:47:47 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 75:40:47 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 30:57:47 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available. ETR not provided yet INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 30:44:47 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M 5/16/2020 19:24 25:03:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377627 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/17/2020 5:23 15:04:47 Power Generator failure (Indeterminate) Genset PC board is faulty, follow up is ongoing. INC377556 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G D Talkpool 5/17/2020 6:43 13:44:47 Power Generator failure (Indeterminate) Fuel team has made a rescue but the site remains down. Power team will arrive on it. ETA: Not yet available INC377556 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 6:43 13:44:47 Dependent Affected by the power issue at the main site Affected by HGA106 INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/17/2020 9:26 11:01:47 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377657 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/17/2020 10:25 10:02:47 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to insecure area, next update will be share once available INC377657 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G A Talkpool 5/17/2020 10:25 10:02:47 Dependent Affected by the power issue at the main site Affected by HDO111 INC377599 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 11:50 8:37:47 Power Generator Failure (Injection pump failure) Faulty fuel pump injector. Request approved to collect the replacement part from HGA123. ETR to be provided. INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/17/2020 16:44 3:43:47 Power Power Failure (Indeterminate) Team is informed ETA: 8:30 PM. INC377768 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 3:43:47 Power Power Failure (Indeterminate) Team is informed ETA: 8:30 PM. INC377768 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 3:43:47 Power Affected by the power issue at the main site Affected by HDC224 INC377757 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 3:43:47 Power Power Failure (Indeterminate) Attached to HDC153 INC377757 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 3:43:47 Dependent Affected by the power issue at the main site Attached to HDC153 INC377836 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/17/2020 17:32 2:55:47 Power Power Failure (Indeterminate) Team is informed ETA expired, new ETA not provided yet. INC377783 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/17/2020 18:02 2:25:47 Power Power Failure (Indeterminate) Site out of fuel , waiting for pictures INC377791 HDO034 SEGUY Port-au-Prince Huawei 2G+3G C Talkpool 5/17/2020 18:53 1:34:47 Power Power Failure (Indeterminate) Team has been dispatched , ETA 8:30 PM INC377793 HDO092 JUVENAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/17/2020 19:10 1:17:47 Power Power Failure (Indeterminate) Team has been informed, ETA 8:20 PM INC377843 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/17/2020 19:40 0:47:47 Power Power Failure (Indeterminate) Team is informed ETA not yet provided. INC377798 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/17/2020 19:52 0:35:47 Power Power Failure (Indeterminate) Team is informed ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: 5B4E9ED0206A483EA334A38C0D6E9834.png Type: image/png Size: 160501 bytes Desc: 5B4E9ED0206A483EA334A38C0D6E9834.png URL: From Haiti.Noc at digicelgroup.com Sun May 17 20:23:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 18 May 2020 02:23:47 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 11 6 9 13 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 3 1 0 14 ZTE 8 8 2 0 16 Huawei 9 9 9 3 9 Network 29 20 12 3 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 2 0 1 9 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 293:25:19 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 187:51:19 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 153:11:19 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 79:41:19 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 77:34:19 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 32:51:19 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available. ETR not provided yet INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 32:38:19 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M 5/16/2020 19:24 26:57:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377627 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/17/2020 5:23 16:58:19 Power Generator failure (Indeterminate) Genset PC board is faulty, follow up is ongoing. INC377556 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G D Talkpool 5/17/2020 6:43 15:38:19 Power Generator failure (Indeterminate) Fuel team has made a rescue but the site remains down. Power team will arrive on it. ETA: 9:45 pm. INC377556 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 6:43 15:38:19 Dependent Affected by the power issue at the main site Affected by HGA106 INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/17/2020 9:26 12:55:19 Power Power Failure (Indeterminate) Sites repetitively sabotage: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377597 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/17/2020 11:50 10:31:19 Power Power Failure (Indeterminate) TP team is working on site. INC377599 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 11:50 10:31:19 Power Generator Failure (Injection pump failure) Team is on site for the injection pump replacement. INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/17/2020 16:44 5:37:19 Power Power Failure (Indeterminate) Team is working on the site. INC377836 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/17/2020 17:32 4:49:19 Power Power Failure (Indeterminate) Team has been informed. ETA expired, new ETA not provided yet. INC377783 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/17/2020 18:02 4:19:19 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/17/2020 8:37:PM , ETR to be provided INC377843 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/17/2020 19:40 2:41:19 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377798 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/17/2020 19:52 2:29:19 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377800 HDO517 LILAVOIS_22 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/17/2020 20:05 2:16:19 Power Power Failure (Indeterminate) ETA expired , team will be on site at 10:37 PM INC377851 HAIDO038 LATAN Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/17/2020 20:21 2:00:19 Power Power Failure (Indeterminate) Team is on site INC377853 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/17/2020 20:34 1:47:19 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377908 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/17/2020 20:34 1:47:19 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377908 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/17/2020 20:34 1:47:19 Power Affected by the power issue at the main site Affected by HDC346 INC377854 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/17/2020 20:36 1:45:19 Power Power Failure (Indeterminate) Team has been informed, ETA not yet provided INC377846 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/17/2020 20:37 1:44:19 Power Power Failure (Solar System failure) Solar system failed; site should be up when the batteries are all recharged with the sun energy. INC377848 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/17/2020 20:44 1:37:19 Power Power Failure (Indeterminate) Team is waiting for access INC377855 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 5/17/2020 20:54 1:27:19 Power Power Failure (Indeterminate) Team is informed ETA : 11:30 AM INC377862 HDN100 CITE_HEROLIENNE Nord-Ouest Ericsson 3G A Talkpool 5/17/2020 21:28 0:53:19 Power Power Failure (Indeterminate) Team is informed ETA not yet provided. INC377864 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/17/2020 21:33 0:48:19 Power Power Team has been informed, ETA not yet provided INC377864 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/17/2020 21:33 0:48:19 Dependent Dependent Attached to HDO021 INC377916 HAIGA104 ANSE_D'AINAULT Grande-Anse ZTE 2G+3G A Talkpool 5/17/2020 21:47 0:34:19 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC377916 HAIGA114 ANSE_DAINAULT_II Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 21:47 0:34:19 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/17/2020 21:47 0:34:19 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G A Talkpool 5/17/2020 21:47 0:34:19 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 21:47 0:34:19 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G D Talkpool 5/17/2020 21:47 0:34:19 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 21:47 0:34:19 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 21:47 0:34:19 Dependent Affected by the power issue at the main site Affected by HGA104 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 17 22:16:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 18 May 2020 04:16:55 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 7 7 10 13 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 3 1 0 15 ZTE 12 11 1 0 16 Huawei 5 5 5 1 6 Network 30 19 7 1 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 4 0 3 8 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 295:19:07 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 189:45:07 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 155:05:07 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 81:35:07 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 79:28:07 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 34:45:07 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available. ETR not provided yet INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 34:32:07 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M 5/16/2020 19:24 28:51:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377627 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/17/2020 5:23 18:52:07 Power Generator failure (Indeterminate) Genset PC board is faulty, follow up is ongoing. INC377556 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G D Talkpool 5/17/2020 6:43 17:32:07 Power Generator failure (Indeterminate) Team is working on site INC377556 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 6:43 17:32:07 Dependent Affected by the power issue at the main site Affected by HGA106 INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/17/2020 9:26 14:49:07 Power Power Failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377597 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/17/2020 11:50 12:25:07 Power Power Failure (Indeterminate) TP team is working on site. INC377599 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 11:50 12:25:07 Power Generator Failure (Injection pump failure) Team is on site for the injection pump replacement. INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/17/2020 16:44 7:31:07 Power Power Failure (Indeterminate) Access is blocked by owner, due payment. Reported by talkpool team INC377836 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 5/17/2020 17:32 6:43:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/17/2020 at 11:32 PM. ETR is expected form them INC377783 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/17/2020 18:02 6:13:07 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/17/2020 8:37:PM , ETR to be provided INC377843 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/17/2020 19:40 4:35:07 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377798 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/17/2020 19:52 4:23:07 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377853 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/17/2020 20:34 3:41:07 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377908 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/17/2020 20:34 3:41:07 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377908 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/17/2020 20:34 3:41:07 Power Affected by the power issue at the main site Affected by HDC346 INC377854 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/17/2020 20:36 3:39:07 Power Power Failure (Indeterminate) Team refuses to go on site INC377846 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/17/2020 20:37 3:38:07 Power Power Failure (Solar System failure) Solar system failed; site should be up when the batteries are all recharged with the sun energy. INC377855 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 5/17/2020 20:54 3:21:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/17/2020 at 11:57 PM. ETR is expected form them INC377862 HDN100 CITE_HEROLIENNE Nord-Ouest Ericsson 3G A Talkpool 5/17/2020 21:28 2:47:07 Transmission Transmission (Indeterminate) Site remains down after power team has been performed on the site, Tx is requested ETR not provided yet. INC377916 HAIGA104 ANSE_D'AINAULT Grande-Anse ZTE 2G+3G A Talkpool 5/17/2020 21:47 2:28:07 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC377916 HAIGA114 ANSE_DAINAULT_II Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 21:47 2:28:07 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/17/2020 21:47 2:28:07 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G A Talkpool 5/17/2020 21:47 2:28:07 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 21:47 2:28:07 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G D Talkpool 5/17/2020 21:47 2:28:07 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 21:47 2:28:07 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 21:47 2:28:07 Dependent Affected by the power issue at the main site Affected by HGA104 INC377924 HDO517 LILAVOIS_22 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/17/2020 22:42 1:33:07 RBS RBS Fault (Indeterminate) TP cannot provide any update for the site INC377922 HAIDS368 CHANTILY Sud ZTE 2G+3G C Talkpool 5/17/2020 22:42 1:33:07 Power Power Failure (Indeterminate) Team has been informed; ETA 1:00 am. INC377930 HDO419 HAUT_ST_LAURENT_COW Ouest Ericsson 2G+3G B Talkpool 5/17/2020 23:45 0:30:07 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 17 22:18:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 18 May 2020 04:18:41 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 12:00 AM Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 834:15:51 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 585:26:51 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 307:33:51 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 267:50:51 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 179:25:51 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 171:09:51 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 108:47:51 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 108:19:51 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 98:09:51 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 39:40:51 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 39:19:51 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377379 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 5/16/2020 18:48 29:29:51 RBS RBS Fault (Software Issue) License issue; follow-up is ongoing with concerned team. More update will be provided as soon as is available. INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 27:38:51 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/17/2020 5:14 19:03:51 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376983 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/17/2020 9:10 15:07:51 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/17/2020 10:55 13:22:51 Power Power Failure (E-power system fail) Inverter Lack of Capacity . It needs to be changed INC377757 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 7:33:51 RBS RBS Fault (DUG Failure) Faulty DUG needs to be replaced INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 5:46:51 RBS RBS Fault (Indeterminate) Team cannot reach the site due to bandits armed block the access to the site. INC377796 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 5/17/2020 19:18 4:59:51 Power Power Failure (Indeterminate) Talkpool refuses to go to the site at night due to unsafe area. ETA:7H20 AM INC377911 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/17/2020 20:57 3:20:51 RBS RBS Fault (DTRU failure) Faulty DTRU . Spare is expected to be replaced today INC377920 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 5/17/2020 22:42 1:35:51 Power Power Failure (Indeterminate) Team has been informed; ETA 7:00 am. INC377921 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 5/17/2020 22:43 1:34:51 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 17 22:20:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 18 May 2020 04:20:40 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 12:00 AM Message-ID: Dear All, Find the RUNNING ON BATTERY report in the Network for 12:00 AM ? There are no sites currently running on battery. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 17 23:16:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 18 May 2020 05:16:41 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 8 6 8 12 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 2 1 0 14 ZTE 13 12 1 0 13 Huawei 5 5 5 1 7 Network 30 19 7 1 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 4 0 2 7 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 296:19:30 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 190:45:30 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2+H50+G21 B Talkpool 5/11/2020 13:10 156:05:30 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 82:35:30 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 80:28:30 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 35:45:30 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available. ETR not provided yet INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 35:32:30 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M 5/16/2020 19:24 29:51:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377627 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/17/2020 5:23 19:52:30 Power Generator failure (Indeterminate) Genset PC board is faulty, follow up is ongoing. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/17/2020 9:26 15:49:30 Power Power Failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/17/2020 16:44 8:31:30 Power Power Failure (Indeterminate) Access is blocked by owner, due payment. Reported by talkpool team INC377836 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 5/17/2020 17:32 7:43:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/17/2020 at 11:32 PM. ETR is expected form them INC377783 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/17/2020 18:02 7:13:30 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/17/2020 8:37:PM , ETR to be provided INC377843 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/17/2020 19:40 5:35:30 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377798 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/17/2020 19:52 5:23:30 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377853 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/17/2020 20:34 4:41:30 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377908 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/17/2020 20:34 4:41:30 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377908 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/17/2020 20:34 4:41:30 Power Affected by the power issue at the main site Affected by HDC346 INC377854 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/17/2020 20:36 4:39:30 Power Power Failure (Indeterminate) Team refuses to go on site now, ETA 7:00 provided INC377846 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/17/2020 20:37 4:38:30 Power Power Failure (Solar System failure) Solar system failed; site should be up when the batteries are all recharged with the sun energy. INC377855 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 5/17/2020 20:54 4:21:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/17/2020 at 11:57 PM. ETR is expected form them INC377916 HAIGA104 ANSE_D'AINAULT Grande-Anse ZTE 2G+3G A Talkpool 5/17/2020 21:47 3:28:30 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC377916 HAIGA114 ANSE_DAINAULT_II Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 21:47 3:28:30 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/17/2020 21:47 3:28:30 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G A Talkpool 5/17/2020 21:47 3:28:30 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 21:47 3:28:30 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G D Talkpool 5/17/2020 21:47 3:28:30 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 21:47 3:28:30 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 21:47 3:28:30 Dependent Affected by the power issue at the main site Affected by HGA104 INC377926 HDO517 LILAVOIS_22 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/17/2020 22:42 2:33:30 RBS RBS Fault (Indeterminate) TP cannot provide any update for the site INC377922 HAIDS368 CHANTILY Sud ZTE 2G+3G C Talkpool 5/17/2020 22:42 2:33:30 Power Power Failure (Indeterminate) Team is waiting for access. INC377930 HDO419 HAUT_ST_LAURENT_COW Ouest Ericsson 2G+3G A Talkpool 5/17/2020 23:45 1:30:30 Power Power Failure (Indeterminate) Team has been informed; team is already dispatched to reach the site. ETA 1:30 am. INC377877 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/18/2020 0:27 0:48:30 Power Power Failure (Indeterminate) TP claimed that area isn't safe , ETA 7:00 AM INC377933 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/18/2020 0:38 0:37:30 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 18 01:22:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 18 May 2020 07:22:12 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 8 6 8 13 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 2 1 0 15 ZTE 13 12 1 0 13 Huawei 6 6 6 1 7 Network 30 20 8 1 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 4 0 2 7 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 298:24:16 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 192:50:16 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 158:10:16 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 84:40:16 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 82:33:16 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 37:50:16 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available. ETR not provided yet INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 37:37:16 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M 5/16/2020 19:24 31:56:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377627 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/17/2020 5:23 21:57:16 Power Generator failure (Indeterminate) Genset PC board is faulty, follow up is ongoing. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/17/2020 9:26 17:54:16 Power Power Failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/17/2020 16:44 10:36:16 Power Power Failure (Indeterminate) Access is blocked by owner, due payment. Reported by talkpool team INC377836 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 5/17/2020 17:32 9:48:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/17/2020 at 11:32 PM. ETR is expected form them INC377783 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/17/2020 18:02 9:18:16 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/17/2020 8:37:PM , ETR to be provided INC377843 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/17/2020 19:40 7:40:16 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377798 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/17/2020 19:52 7:28:16 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377853 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/17/2020 20:34 6:46:16 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377908 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/17/2020 20:34 6:46:16 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377908 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/17/2020 20:34 6:46:16 Power Affected by the power issue at the main site Affected by HDC346 INC377854 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/17/2020 20:36 6:44:16 Power Power Failure (Indeterminate) Team refuses to go on site now, ETA 7:00 provided INC377846 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/17/2020 20:37 6:43:16 Power Power Failure (Solar System failure) Solar system failed; site should be up when the batteries are all recharged with the sun energy. INC377855 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 5/17/2020 20:54 6:26:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/17/2020 at 11:57 PM. ETR is expected form them INC377916 HAIGA104 ANSE_D'AINAULT Grande-Anse ZTE 2G+3G A Talkpool 5/17/2020 21:47 5:33:16 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC377916 HAIGA114 ANSE_DAINAULT_II Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 21:47 5:33:16 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/17/2020 21:47 5:33:16 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G A Talkpool 5/17/2020 21:47 5:33:16 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 21:47 5:33:16 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G D Talkpool 5/17/2020 21:47 5:33:16 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 21:47 5:33:16 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 21:47 5:33:16 Dependent Affected by the power issue at the main site Affected by HGA104 INC377926 HDO517 LILAVOIS_22 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/17/2020 22:42 4:38:16 RBS RBS Fault (Indeterminate) TP cannot provide any update for the site INC377922 HAIDS368 CHANTILY Sud ZTE 2G+3G C Talkpool 5/17/2020 22:42 4:38:16 Power Power Failure (Indeterminate) Access issue; follow-up is ongoing with the site inspector to grant access. INC377877 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/18/2020 0:27 2:53:16 Power Power Failure (Indeterminate) TP claimed that area isn't safe , ETA 7:00 AM INC377933 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/18/2020 0:38 2:42:16 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377936 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/18/2020 1:12 2:08:16 Power Power Failure (Indeterminate) Team has been informed. ETA: 3:55 AM INC377888 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 5/18/2020 2:57 0:23:16 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 18 01:24:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 18 May 2020 07:24:15 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 03:00 AM Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 837:21:49 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 588:32:49 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 310:39:49 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 270:56:49 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 182:31:49 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 174:15:49 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 111:53:49 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 111:25:49 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 101:15:49 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 42:46:49 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 42:25:49 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377379 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 5/16/2020 18:48 32:35:49 RBS RBS Fault (Software Issue) License issue; follow-up is ongoing with concerned team. More update will be provided as soon as is available. INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 30:44:49 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/17/2020 5:14 22:09:49 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC376983 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/17/2020 9:10 18:13:49 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/17/2020 10:55 16:28:49 Power Power Failure (E-power system fail) Inverter Lack of Capacity . It needs to be changed INC377757 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 10:39:49 RBS RBS Fault (DUG Failure) Faulty DUG > DUG needs to be replaced INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 8:52:49 RBS RBS Fault (Indeterminate) Team cannot reach the site due to bandits armed block the access to the site. INC377796 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 5/17/2020 19:18 8:05:49 Power Power Failure (Indeterminate) Talkpool refuses to go to the site at night due to unsafe area. ETA:7H20 AM INC377911 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/17/2020 20:57 6:26:49 RBS RBS Fault (DTRU failure) Faulty DTRU . Spare is expected to be replaced today INC377920 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 5/17/2020 22:42 4:41:49 Power Power Failure (Indeterminate) Team has been informed; ETA 7:00 am. INC377921 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 5/17/2020 22:43 4:40:49 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 6:30 am. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 18 01:24:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 18 May 2020 07:24:45 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 03:00 AM Message-ID: Dear All, Find the RUNNING ON BATTERY report in the Network for 03:00 AM ? There is no site currently running on battery. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 18 02:17:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 18 May 2020 08:17:49 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 8 6 8 13 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 2 1 0 14 ZTE 13 12 1 0 13 Huawei 6 6 6 1 8 Network 30 20 8 1 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 4 0 2 7 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 299:19:29 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 193:45:29 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 159:05:29 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 85:35:29 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 83:28:29 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 38:45:29 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available. ETR not provided yet INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 38:32:29 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M 5/16/2020 19:24 32:51:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377627 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/17/2020 5:23 22:52:29 Power Generator failure (Indeterminate) Genset PC board is faulty, follow up is ongoing. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/17/2020 9:26 18:49:29 Power Power Failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/17/2020 16:44 11:31:29 Power Power Failure (Indeterminate) Access is blocked by owner, due payment. Reported by talkpool team INC377836 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 5/17/2020 17:32 10:43:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/17/2020 at 11:32 PM. ETR is expected form them INC377783 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/17/2020 18:02 10:13:29 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/17/2020 8:37:PM , ETR to be provided INC377843 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/17/2020 19:40 8:35:29 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377798 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/17/2020 19:52 8:23:29 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377853 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/17/2020 20:34 7:41:29 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377908 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/17/2020 20:34 7:41:29 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377908 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/17/2020 20:34 7:41:29 Power Affected by the power issue at the main site Affected by HDC346 INC377854 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/17/2020 20:36 7:39:29 Power Power Failure (Indeterminate) Team refuses to go on site now, ETA 7:00 provided INC377846 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/17/2020 20:37 7:38:29 Power Power Failure (Solar System failure) Solar system failed; site should be up when the batteries are all recharged with the sun energy. INC377855 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 5/17/2020 20:54 7:21:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/17/2020 at 11:57 PM. ETR is expected form them INC377916 HAIGA104 ANSE_D'AINAULT Grande-Anse ZTE 2G+3G A Talkpool 5/17/2020 21:47 6:28:29 Power Power Failure (Indeterminate) TP team is expected to be on site by 7:00 am this morning. INC377916 HAIGA114 ANSE_DAINAULT_II Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 21:47 6:28:29 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/17/2020 21:47 6:28:29 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G A Talkpool 5/17/2020 21:47 6:28:29 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 21:47 6:28:29 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G D Talkpool 5/17/2020 21:47 6:28:29 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 21:47 6:28:29 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 21:47 6:28:29 Dependent Affected by the power issue at the main site Affected by HGA104 INC377926 HDO517 LILAVOIS_22 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/17/2020 22:42 5:33:29 RBS RBS Fault (Indeterminate) TP cannot provide any update for the site INC377922 HAIDS368 CHANTILY Sud ZTE 2G+3G C Talkpool 5/17/2020 22:42 5:33:29 Power Power Failure (Indeterminate) Access issue; follow-up is ongoing with the site inspector to grant access. INC377877 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/18/2020 0:27 3:48:29 Power Power Failure (Indeterminate) TP claimed that area isn't safe , ETA 7:00 AM INC377933 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/18/2020 0:38 3:37:29 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377888 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 5/18/2020 2:57 1:18:29 Power Power Failure (Indeterminate) Team has been informed; ETA 7:15 am. INC377944 HAIDO550 RUELLE_FAO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/18/2020 3:35 0:40:29 Power Power Failure (Indeterminate) Team has been informed , ETA not yet provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 18 04:05:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 18 May 2020 10:05:38 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 06:00 AM Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 840:03:14 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 591:14:14 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 313:21:14 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 273:38:14 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 185:13:14 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 176:57:14 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 114:35:14 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 114:07:14 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 103:57:14 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 45:28:14 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 45:07:14 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377379 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 5/16/2020 18:48 35:17:14 RBS RBS Fault (Software Issue) License issue; follow-up is ongoing with concerned team. More update will be provided as soon as is available. INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 33:26:14 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/17/2020 10:55 19:10:14 Power Power Failure (E-power system fail) Inverter Lack of Capacity . It needs to be changed INC377757 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 13:21:14 RBS RBS Fault (DUG Failure) Faulty DUG . DUG needs to be replaced INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 11:34:14 RBS RBS Fault (Indeterminate) Team cannot reach the site due to bandits armed block the access to the site. INC377796 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 5/17/2020 19:18 10:47:14 Power Power Failure (Indeterminate) Talkpool refuses to go to the site at night due to unsafe area. ETA:7H20 AM INC377911 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/17/2020 20:57 9:08:14 RBS RBS Fault (DTRU failure) Faulty DTRU . Spare is expected to be replaced today INC377921 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 5/17/2020 22:43 7:22:14 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 6:30 am. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 18 04:05:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 18 May 2020 10:05:44 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 06:00 AM Message-ID: Dear All, Find the RUNNING ON BATTERY report in the Network for 06:00 AM ? There is no site currently running on battery. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Weby.Julnot at digicelgroup.com Mon May 18 05:00:02 2020 From: Weby.Julnot at digicelgroup.com (Weby Julnot) Date: Mon, 18 May 2020 11:00:02 +0000 Subject: [Rantt] TenGig Micro wave link OBLEON-HILAIRE down In-Reply-To: References: Message-ID: Hello All, We recover the management after bypassing the 10G Microwave link and using a new connection 1G microwave(SDH010-SDH011). Weby JULNOT, Best Regards From: Jithin J Singh Sent: Saturday, May 16, 2020 3:27 PM To: Weby Julnot ; Haiti Noc ; Eddy Jean-Baptiste ; Frantz Michel Mondesir ; f.moise at epshaiti.com; Jean Philippe Francois ; Gerry Bolante ; Bernard Yacoub ; astrid.argana at tpmanagementsa.com; Nikhil Govind ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran ; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. ; f.moise at epshaiti.com; Beatrice Desir Mogene Cc: Hai_Warehouseteam ; Eng Teck Ng ; Luigi Roy ; Hai_Tech_Transmission ; Francois Boyer ; Hai_Tech_O&M ; Jean Arleff Israel Chery ; Geoffrey Collins ; Jean Yvelt Marseille ; Hai_Tech_RFPO ; Hai_Tech_TX ; HAI_Tech_Noc Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Weby, The spares for SDH010 arrive in the region and our team will mobilize to site tomorrow morning and expected to be in site by 10:00 AM. Wesner Rene (+509 3634 8857) Is the technician in-charged. Please align support team to resume troubleshooting of the issue. Thank you. BR/ Jithin Singh. From: Jithin J Singh Sent: Friday, May 15, 2020 3:52 PM To: Weby Julnot >; Haiti Noc >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; f.moise at epshaiti.com; Jean Philippe Francois >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; f.moise at epshaiti.com; Beatrice Desir Mogene > Cc: Hai_Warehouseteam >; Eng Teck Ng >; Luigi Roy >; Hai_Tech_Transmission >; Francois Boyer >; Hai_Tech_O&M >; Jean Arleff Israel Chery >; Geoffrey Collins >; Jean Yvelt Marseille >; Hai_Tech_RFPO >; Hai_Tech_TX >; HAI_Tech_Noc > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Thanks Weby. Ricardo Cadet will collect the materials from Turgeau and send to the region. BR/ Jithin Singh. From: Weby Julnot > Sent: Friday, May 15, 2020 3:16 PM To: Jithin J Singh >; Haiti Noc >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; f.moise at epshaiti.com; Jean Philippe Francois >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; f.moise at epshaiti.com; Beatrice Desir Mogene > Cc: Hai_Warehouseteam >; Eng Teck Ng >; Luigi Roy >; Hai_Tech_Transmission >; Francois Boyer >; Hai_Tech_O&M >; Jean Arleff Israel Chery >; Geoffrey Collins >; Jean Yvelt Marseille >; Hai_Tech_RFPO >; Hai_Tech_TX >; HAI_Tech_Noc > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Noc/Jithin/Fenelon, We have others materials ready for SDH010.see below info you will need for the installation. Site Part Qty Tx comments Connection on site SDH010 ASR920 1 Ready to pick up N/A SDH010 Ceragon SFP 1 already provide to Mathurin Talkpool SDH010 Cisco SFP 1 Ready to pick up GI0/0/7 SDH010 Patch code LC/LC 1 already provide to Mathurin Talkpool N/A SDH010 Ceragon SFP 1 already provide to Mathurin Talkpool slot 1 port 1 SDH011 Cisco SFP 1 already provide to Mackenson Talkpool GI0/4/6 SDH011 Patch code LC/LC 1 already provide to Mathurin Talkpool N/A Weby JULNOT, Best Regards From: Weby Julnot Sent: Wednesday, May 13, 2020 5:38 PM To: Jithin J Singh >; Haiti Noc >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Hai_Warehouseteam >; Eng Teck Ng >; Luigi Roy >; Hai_Tech_Transmission >; Francois Boyer >; Hai_Tech_O&M >; Jean Arleff Israel Chery >; Geoffrey Collins >; Jean Yvelt Marseille >; Hai_Tech_RFPO >; Hai_Tech_TX >; HAI_Tech_Noc > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Jithin, We have another router ready Turgeau for SDH010 with 2 SPFs and 2 patch codes. one sfp and patch code for SDH011 and one sfp and patch code for SDH010. From: Weby Julnot Sent: Wednesday, May 13, 2020 9:29 AM To: Jithin J Singh >; Haiti Noc >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Hai_Warehouseteam >; Eng Teck Ng >; Luigi Roy >; Hai_Tech_Transmission >; Francois Boyer >; Hai_Tech_O&M >; Jean Arleff Israel Chery >; Geoffrey Collins >; Jean Yvelt Marseille >; Hai_Tech_RFPO >; Hai_Tech_TX >; HAI_Tech_Noc > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Jithin/Fenelon, I asked team on site to take pictures of the router with the cables and remove the router to return Turgeau at the office tomorrow before 12 pm urgently. Weby JULNOT, Best Regards From: Jithin J Singh > Sent: Monday, May 11, 2020 6:14 PM To: Jithin J Singh >; Weby Julnot >; Haiti Noc >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Hai_Warehouseteam >; Eng Teck Ng >; Luigi Roy >; Hai_Tech_Transmission >; Francois Boyer >; Hai_Tech_O&M >; Jean Arleff Israel Chery >; Geoffrey Collins >; Jean Yvelt Marseille >; Hai_Tech_RFPO >; Hai_Tech_TX >; HAI_Tech_Noc > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Weby, As discussed, the field team is standby at SDH010 awaiting further instructions. Please advise accordingly. Wesner Rene (+509 3634 8857) is the technician in-charged. BR/ Jithin Singh. From: Jithin J Singh > Sent: Saturday, May 9, 2020 11:32 PM To: Weby Julnot >; Haiti Noc >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Hai_Warehouseteam >; Eng Teck Ng >; Luigi Roy >; Hai_Tech_Transmission >; Francois Boyer >; Hai_Tech_O&M >; Jean Arleff Israel Chery >; Geoffrey Collins >; Jean Yvelt Marseille >; Hai_Tech_RFPO >; Hai_Tech_TX >; HAI_Tech_Noc > Subject: Re: [Tp.ran] TenGig Micro wave link OBLEON-HILAIRE down Hello Weby, The same team will continue to provide on site assistance tomorrow as requested. BR/ Jithin Singh. From: Weby Julnot > Sent: Saturday, May 9, 2020 10:51 PM To: Haiti Noc >; Jithin J Singh >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Dorcely, we still have the same issue, we were working on it during the day Unfortunately technician on site didn't have a good connection on site to share with us some pictures we asked him, when receive them tonight, we will analyze for the next step. See below Test we performed on site today. - Hard Reset on the TCC board at SDH010 - Check if all physical connection are good - Ask field team to log locally on the node to check a) status of the links ( All links are working fine) b) Management configuration ( All configuration are present ) - Power cycle the Nodes ( Obleon & Hilaire) - Swap LIC board at SDH010--->SDH011 to a new one - Check if all physical connection are good from router side(Wait for pictures to confirm) Hello Jithin/Fenelon Send one team tomorrow morning to finish the troubleshooting. Weby JULNOT, Best Regards From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Saturday, May 9, 2020 6:54 PM To: Jithin J Singh >; Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy/jithin, Can we have an update about the troubleshooting at SDH010 to recover the supervision. It's very urgent to recover the supervision on both nodes SDH010 and SDH009 in order to monitor the nodes. NOC Team From: Jithin J Singh > Sent: Saturday, May 9, 2020 9:23 AM To: Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean Philippe Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy, The field team is trying to reach the site again today. They were unable to reach the area yesterday due to political unrest situation prevailing in the region and people in the area blocked them form entering the place. We expect the team to arrive on site by 10:30 AM. BR/ Jithin Singh. From: Eddy Jean-Baptiste > Sent: Saturday, May 9, 2020 8:28 AM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean Philippe Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir Mogene > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean Arleff Israel Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Jithin , Could you please help to push the guy to go on site ? I don't receive any call From: Jithin J Singh > Sent: Friday, May 8, 2020 12:12 PM To: Eddy Jean-Baptiste >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello Eddy, Team has been dispatched to SDH010 again as requested. Gregory Milord (+509 3782 3536) is the technician in-charged. BR/ Jithin Singh. From: Eddy Jean-Baptiste > Sent: Friday, May 8, 2020 11:52 AM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Jithin , We still need someone at SDH010 to perform the job done , as last time the guys on site had some difficulties to finish the wor. Please we need to close this case today. From: Eddy Jean-Baptiste Sent: Monday, May 4, 2020 5:39 PM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ho Jithin , Thanks for your quick follow-up . Replacement has been done. However we have some link without management . Need help at SDH010 for troubleshooting From: Jithin J Singh > Sent: Monday, May 4, 2020 4:03 PM To: Frantz Michel Mondesir >; Eddy Jean-Baptiste >; Jean P. Francois >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hi All, Please be informed that the LIC board has been replaced at SDH011. Hello Eddy, Please check status of the affected services and let us know if further intervention is needed on this case. Thanks. BR/ Jithin Singh. From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 1:26 PM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Delivered to Arcie Abenuman From: Frantz Michel Mondesir > Sent: Monday, May 4, 2020 11:08 AM To: Eddy Jean-Baptiste >; Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Ready to be collected From: Eddy Jean-Baptiste > Sent: Monday, May 4, 2020 10:56 AM To: Jean P. Francois >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Beatrice Desir > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission >; Hai_Warehouseteam > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hi Beatrice / WH Team , Kindly Deliver the below material to Talkpool Team Equipment: LIC-X-E10 Product Code: 24-L010-0/BOF Serial Number: J389B10552. From: Jean P. Francois > Sent: Monday, May 4, 2020 4:01 AM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, We have a card failure at SDH011 (LIC-X-E10); it needs to be replaced. BR Jean P. Francois From: Jithin J Singh > Sent: Monday, May 4, 2020 1:25 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, Teams are mobilized for checking the issues at SDH011 and SDH009 as requested. Please arrange access for both sites. The following teams are assigned: * SDH011 - Roldan Consul (+509 3701 0727). ETA is 2:15 AM. * SDH009 - Jean Kelly (+509 3791 5685). ETA 3:00 AM. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, May 4, 2020 1:02 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; Jithin J Singh >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: TenGig Micro wave link OBLEON-HILAIRE down All' Be informed that TenGig Micro wave link HILAIRE-OBBLEON is down . Contractor has been dispatched to check at SDH011 and SDH009 to check the issue. [cid:image001.png at 01D62CE1.3972B1D0] We will keep you posted Regards, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Email-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. 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Name: image002.jpg Type: image/jpeg Size: 11451 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 18 05:14:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 18 May 2020 11:14:40 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 18th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 18th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 302:11:09 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 196:37:09 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 161:57:09 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 88:27:09 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 86:20:09 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 41:37:09 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available. ETR not provided yet INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 41:24:09 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M 5/16/2020 19:24 35:43:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377627 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/17/2020 5:23 25:44:09 Power Generator failure (Indeterminate) Genset PC board is faulty, follow up is ongoing. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/17/2020 9:26 21:41:09 Power Power Failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 14:23:09 Power Power Failure (Indeterminate) Access is blocked by owner, due payment. Reported by talkpool team INC377836 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 5/17/2020 17:32 13:35:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/17/2020 at 11:32 PM. ETR is expected form them INC377783 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/17/2020 18:02 13:05:09 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/17/2020 8:37:PM , ETR to be provided INC377843 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/17/2020 19:40 11:27:09 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377798 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/17/2020 19:52 11:15:09 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377853 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/17/2020 20:34 10:33:09 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377908 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/17/2020 20:34 10:33:09 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377908 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/17/2020 20:34 10:33:09 Power Affected by the power issue at the main site Affected by HDC346 INC377854 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/17/2020 20:36 10:31:09 Power Power Failure (Indeterminate) Team has been dispatched , ETA 7:10 AM INC377846 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/17/2020 20:37 10:30:09 Power Power Failure (Solar System failure) Solar system failed; site should be up when the batteries are all recharged with the sun energy. INC377855 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 5/17/2020 20:54 10:13:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/17/2020 at 11:57 PM. ETR is expected form them INC377916 HAIGA104 ANSE_D'AINAULT Grande-Anse ZTE 2G+3G A Talkpool 5/17/2020 21:47 9:20:09 Power Power Failure (Indeterminate) Major fuel leakage reported on site INC377916 HAIGA114 ANSE_DAINAULT_II Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 21:47 9:20:09 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/17/2020 21:47 9:20:09 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G A Talkpool 5/17/2020 21:47 9:20:09 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 21:47 9:20:09 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G D Talkpool 5/17/2020 21:47 9:20:09 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 21:47 9:20:09 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 21:47 9:20:09 Dependent Affected by the power issue at the main site Affected by HGA104 INC377926 HDO517 LILAVOIS_22 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/17/2020 22:42 8:25:09 RBS RBS Fault (Indeterminate) Team has been dispatched , ETA 7:15 AM INC377922 HAIDS368 CHANTILY Sud ZTE 2G+3G C Talkpool 5/17/2020 22:42 8:25:09 Power Power Failure (Indeterminate) Access issue; follow-up is ongoing with the site inspector to grant access. INC377877 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/18/2020 0:27 6:40:09 Power Power Failure (Indeterminate) Team is on site INC377933 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/18/2020 0:38 6:29:09 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377888 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 5/18/2020 2:57 4:10:09 Power Power Failure (Indeterminate) Team has been informed; ETA 7:15 am. INC377944 HAIDO550 RUELLE_FAO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/18/2020 3:35 3:32:09 Power Power Failure (Indeterminate) Site is out of fuel , waiting for pictures INC377945 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/18/2020 3:55 3:12:09 Power Power Failure (Indeterminate) Team is waiting for access INC377947 HDO419 HAUT_ST_LAURENT_COW Ouest Ericsson 2G+3G A Talkpool 5/18/2020 4:15 2:52:09 Power Power Failure (Indeterminate) Team is working on site. INC377920 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 5/18/2020 4:21 2:46:09 Power Power Failure (Indeterminate) Team has been informed; ETA 7:00 am. INC377949 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 5/18/2020 4:51 2:16:09 Power Power Failure (Indeterminate) Team is working on site. INC378003 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/18/2020 5:25 1:42:09 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 1:37:09 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378004 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 5/18/2020 5:48 1:19:09 Transmission Transmission (Indeterminate) Team has been informed. ETA : 9:30 AM INC377956 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/18/2020 6:18 0:49:09 Power Power Failure (Indeterminate) Team has been informed , ETA 7:44 AM INC377891 HAIDO023 PEGUY_VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/18/2020 6:25 0:42:09 Power Power Failure (Indeterminate) Team had an access issue , ETR 7:30 AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 841:05:09 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 592:16:09 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 314:23:09 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 274:40:09 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 186:15:09 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 177:59:09 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 115:37:09 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 115:09:09 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 104:59:09 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 46:30:09 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 46:09:09 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377379 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 5/16/2020 18:48 36:19:09 RBS RBS Fault (Software Issue) License issue; follow-up is ongoing with concerned team. More update will be provided as soon as is available. INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 34:28:09 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/17/2020 10:55 20:12:09 Power Power Failure (E-power system fail) Inverter Lack of Capacity . It needs to be changed INC377757 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 14:23:09 RBS RBS Fault (DUG Failure) Faulty DUG . DUG needs to be replaced INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 12:36:09 RBS RBS Fault (Indeterminate) Team cannot reach the site due to bandits armed block the access to the site. INC377796 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 5/17/2020 19:18 11:49:09 Power Power Failure (Indeterminate) Talkpool refuses to go to the site at night due to unsafe area. ETA:7H20 AM INC377911 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/17/2020 20:57 10:10:09 RBS RBS Fault (DTRU failure) Faulty DTRU . Spare is expected to be replaced today INC377921 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 5/17/2020 22:43 8:24:09 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 6:30 am. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Arrangement made with reconnaissance. Team will be on site tomorrow May 17th to restore the site Security ETR May 17th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC377684 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 5/17/2020 13:38 5/17/2020 19:46 6:08:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) (Low oil Pressure) Need to be justified 1 gal of oil and 1 gal of coolant added and genset restarted INC377745 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 5/17/2020 15:28 5/17/2020 20:17 4:48:45 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) (Low oil Pressure) Need to be justified 1 gal of oil and 1 gal of coolant added and genset restarted INC377832 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/17/2020 17:57 5/17/2020 20:51 2:54:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Site Back up with the sunrise INC377808 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/17/2020 15:14 5/17/2020 19:51 4:37:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate. OK Site back up with commercial power INC377808 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/17/2020 15:14 5/17/2020 19:51 4:37:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC150 Cascaded Back up with the main site. INC377808 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 5/17/2020 15:14 5/17/2020 19:51 4:37:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC150 Cascaded Back up with the main site. INC377808 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/17/2020 15:14 5/17/2020 19:51 4:37:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC150 Cascaded Back up with the main site. INC377757 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 5/17/2020 19:47 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC150 Cascaded Back up with the main site. INC377757 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 5/17/2020 19:47 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Back up with the main site. INC377757 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 5/17/2020 19:47 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Back up with the main site. INC377757 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 5/17/2020 19:47 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Back up with the main site. INC377757 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 5/17/2020 19:47 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Back up with the main site. INC377757 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 5/17/2020 19:47 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Back up with the main site. INC377757 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 5/17/2020 19:47 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Back up with the main site. INC377768 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 5/17/2020 21:17 4:33:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp on Genset Need to be justified 1 gallon water, 1/2 gallon oil has been added, and restart INC377768 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 5/17/2020 16:44 5/17/2020 21:17 4:33:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC224 Cascaded Back up with the main site. INC377905 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 5/17/2020 20:23 5/17/2020 22:04 1:41:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC377862 HDN100 CITE_HEROLIENNE Nord-Ouest Ericsson 3G A Talkpool 5/17/2020 21:28 5/18/2020 0:00 2:32:00 4:00:00 Compliant RBS RBS Fault (RBS Software failure) Software issue OK CV reloaded INC377741 HDO599 PERNIER_IMP_GRACIEN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/17/2020 15:16 5/17/2020 18:45 3:29:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) low voltage OK Genset has been restarted with another battery INC377784 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G A Talkpool 5/17/2020 18:11 5/17/2020 18:17 0:06:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored by itself INC377791 HDO034 SEGUY Port-au-Prince Huawei 2G+3G C Talkpool 5/17/2020 18:53 5/17/2020 20:09 1:16:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored without intervention INC377793 HDO092 JUVENAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/17/2020 19:10 5/17/2020 20:46 1:36:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) low voltage OK Team restarted the genset with another battery INC377657 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/17/2020 10:25 5/17/2020 21:01 10:36:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but Resolution details and RCA not yet provided INC377657 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G A Talkpool 5/17/2020 10:25 5/17/2020 21:01 10:36:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Attached to HDO111 Cascaded Restored with the main site INC377851 HAIDO038 LATAN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/17/2020 20:21 5/17/2020 21:58 1:37:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but Resolution details and RCA not yet provided INC377864 HDO021 INAFOS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/17/2020 21:33 5/17/2020 22:05 0:32:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored without intervention INC377864 HDO190 FRERES Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/17/2020 21:33 5/17/2020 22:05 0:32:00 4:00:00 Compliant Power Affected by the power issue at the main site Attached to HDO021 Cascaded Restored with the main site INC377800 HDO517 LILAVOIS_22 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/17/2020 20:05 5/17/2020 22:30 2:25:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored without intervention INC377848 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/17/2020 20:44 5/17/2020 23:25 2:40:33 4:00:00 Compliant Power Generator failure (High temperature) Radiator issue OK Team has replaced the radiator and 1gal 1/2 of coolant added INC378002 HDO422 MORNE MICHEL Ouest Ericsson 2G B Talkpool 5/18/2020 5:25 5/18/2020 6:40 1:15:08 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC377930 HDO419 HAUT_ST_LAURENT_COW Ouest Ericsson 2G+3G A Talkpool 5/17/2020 23:45 5/18/2020 1:10 1:25:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC377599 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 11:50 5/17/2020 21:19 9:29:00 4:00:00 Not Compliant Power Generator Failure (Injection pump failure) Faulty injection pump Spare RCA and resolution details still pending from the contractor INC377597 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/17/2020 11:50 5/17/2020 20:00 8:10:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC377556 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G D Talkpool 5/17/2020 6:43 5/18/2020 0:57 18:13:36 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC377556 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 6:43 5/18/2020 0:57 18:13:36 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA106 Cascaded Site is back in service once issue solved at the main site INC377822 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 5/17/2020 16:31 5/17/2020 23:17 6:46:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Missing starter battery Need to be justified Genset has been restarted with another battery. INC377822 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 5/17/2020 16:31 5/17/2020 23:17 6:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS118 Cascaded Site is back in service once issue solved at the main site INC377822 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 5/17/2020 16:31 5/17/2020 23:17 6:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS118 Cascaded Site is back in service once issue solved at the main site INC377847 HAIDS107 LA_FRESILIERE Sud ZTE 2G+3G C Talkpool 5/17/2020 20:12 5/17/2020 21:41 1:28:55 4:00:00 Compliant Power Generator failure (Low oil Pressure) Due to faulty front/rear seals OK Team just added 1 and 1/2 gallons of oil; and the genset was restarted. INC377847 HAIDS108 DUCIS Sud ZTE 2G+3G A Talkpool 5/17/2020 20:12 5/17/2020 21:41 1:28:55 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS107 Cascaded Site is back in service once issue solved at the main site INC377847 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 5/17/2020 20:12 5/17/2020 21:41 1:28:55 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS107 Cascaded Site is back in service once issue solved at the main site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 18 06:21:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 18 May 2020 12:21:59 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 7 7 6 10 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 2 1 0 15 ZTE 7 6 2 0 7 Huawei 8 8 8 0 8 Network 28 16 11 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 5 0 1 0 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 303:24:25 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 197:50:25 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 163:10:25 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 89:40:25 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 87:33:25 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 42:50:25 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available. ETR not provided yet INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 42:37:25 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M 5/16/2020 19:24 36:56:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377627 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/17/2020 5:23 26:57:25 Power Generator failure (Indeterminate) Genset PC board is faulty, follow up is ongoing. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G+LTE B Digicel 5/17/2020 9:26 22:54:25 Power Power Failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 15:36:25 Power Power Failure (Indeterminate) Access is blocked by owner, due payment. Reported by talkpool team INC377836 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 5/17/2020 17:32 14:48:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/17/2020 at 11:32 PM. ETR is expected form them INC377783 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/17/2020 18:02 14:18:25 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/17/2020 8:37:PM , redzone, Team waiting for security feedback INC377843 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/17/2020 19:40 12:40:25 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377798 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/17/2020 19:52 12:28:25 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377853 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/17/2020 20:34 11:46:25 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377846 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/17/2020 20:37 11:43:25 Power Power Failure (Solar System failure) Solar system failed; site should be up when the batteries are all recharged with the sun energy. INC377855 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 5/17/2020 20:54 11:26:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/17/2020 at 11:57 PM. ETR is expected form them INC377922 HAIDS368 CHANTILY Sud ZTE 2G+3G C Talkpool 5/17/2020 22:42 9:38:25 Power Power Failure (Indeterminate) Team is on the site for corrective INC377877 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/18/2020 0:27 7:53:25 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/18/2020 8:00:AM , ETR to be provided INC377933 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/18/2020 0:38 7:42:25 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377888 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 5/18/2020 2:57 5:23:25 Power Power Failure (Indeterminate) Talkpool was not managing his team to arrive on the site. ETA : 07h00 AM (Expired). Feedback expected from them INC377944 HAIDO550 RUELLE_FAO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/18/2020 3:35 4:45:25 Power Power Failure (Indeterminate) Site is out of fuel , waiting for pictures INC377947 HDO419 HAUT_ST_LAURENT_COW Ouest Ericsson 2G+3G A Talkpool 5/18/2020 4:15 4:05:25 Power Power Failure (Indeterminate) Team is working on site. INC377920 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 5/18/2020 4:21 3:59:25 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC377949 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 5/18/2020 4:51 3:29:25 Power Power Failure (Indeterminate) Team is working on site. INC378003 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/18/2020 5:25 2:55:25 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377956 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/18/2020 6:18 2:02:25 Power Power Failure (Indeterminate) Team is working on site INC377891 HAIDO023 PEGUY_VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/18/2020 6:25 1:55:25 Power Power Failure (Indeterminate) Team is working on site INC377966 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G C Talkpool 5/18/2020 7:28 0:52:25 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 8h45 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 18 07:25:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 18 May 2020 13:25:43 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 8 6 10 10 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 3 0 0 13 ZTE 11 9 2 0 15 Huawei 6 6 6 0 6 Network 27 18 8 0 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 7 0 3 7 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 304:27:46 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 198:53:46 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 164:13:46 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 90:43:46 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 88:36:46 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 43:53:46 Transmission Transmission (RAU failure) Faulty RAU, Spare already collected, Spare will arrive to the region 05/18/2020 ETA 12:00 PM. INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 43:40:46 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M 5/16/2020 19:24 37:59:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377627 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/17/2020 5:23 28:00:46 Power Generator failure (Indeterminate) Genset PC board is faulty, follow up is ongoing. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 5/17/2020 9:26 23:57:46 RBS RBS Fault (Indeterminate) Site up but 3G remain down, tx team is informed, update will be share once available INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 16:39:46 Power Power Failure (Indeterminate) Access is blocked by owner, due payment, follow up is ongoing. INC377836 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 5/17/2020 17:32 15:51:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/17/2020 at 11:32 PM. ETR is expected form them INC377783 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/17/2020 18:02 15:21:46 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/17/2020 8:37:PM , red zone, Team waiting for security feedback INC377843 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/17/2020 19:40 13:43:46 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377798 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/17/2020 19:52 13:31:46 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377846 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/17/2020 20:37 12:46:46 Power Power Failure (Solar System failure) Solar system failed; site should be up when the batteries are all recharged with the sun energy. INC377855 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 5/17/2020 20:54 12:29:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/17/2020 at 11:57 PM. ETR is expected form them INC377877 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/18/2020 0:27 8:56:46 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/18/2020 8:00:AM , ETR: 10: 30AM INC377933 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/18/2020 0:38 8:45:46 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377888 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 5/18/2020 2:57 6:26:46 Power Power Failure (Indeterminate) Talkpool was not managing his team to arrive on the site. New ETA : 09h15 AM INC377944 HAIDO550 RUELLE_FAO Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/18/2020 3:35 5:48:46 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/18/2020 8:00:AM , ETR to be shared by the concerned team. INC377920 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 5/18/2020 4:21 5:02:46 Power Power Failure (Indeterminate) Team was in front of the gate and awaiting for access. Till now, follow up is ongoing with concerned team INC377949 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M 5/18/2020 4:51 4:32:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/18/2020 at 08h51 AM. Feedback expected from them INC378004 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 5/18/2020 5:48 3:35:46 Transmission Transmission (Indeterminate) Team has been informed. ETA 9:30 AM INC377966 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G C Talkpool 5/18/2020 7:28 1:55:46 Power Power Failure (Indeterminate) Team is closed to the site and requested 30mn more. New ETA: 9h25 AM INC377916 HAIGA104 ANSE_D'AINAULT Grande-Anse ZTE 2G+3G A Talkpool 5/18/2020 8:00 1:23:46 Power Power Failure (Fuel leakage) Team is still on the site fixing the fuel leakage INC377916 HAIGA114 ANSE_DAINAULT_II Grande-Anse ZTE 2G+3G C Talkpool 5/18/2020 8:00 1:23:46 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/18/2020 8:00 1:23:46 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G A Talkpool 5/18/2020 8:00 1:23:46 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 5/18/2020 8:00 1:23:46 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G D Talkpool 5/18/2020 8:00 1:23:46 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 5/18/2020 8:00 1:23:46 Dependent Affected by the power issue at the main site Affected by HGA104 INC377916 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 5/18/2020 8:00 1:23:46 Dependent Affected by the power issue at the main site Affected by HGA104 INC377971 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/18/2020 8:10 1:13:46 Power Power Failure (Indeterminate) Team has been informed, ETA: 9:30AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 18 07:43:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 18 May 2020 13:43:45 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 843:40:32 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 594:51:32 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 316:58:32 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 277:15:32 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 188:50:32 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 180:34:32 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 0:00 129:42:32 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 118:12:32 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 107:34:32 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 0:00 57:42:32 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 0:00 57:42:32 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377379 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 5/16/2020 18:48 38:54:32 RBS RBS Fault (Software Issue) License issue; follow-up is ongoing with concerned team. More update will be provided as soon as is available. INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 37:03:32 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/17/2020 0:00 33:42:32 Power Power Failure (E-power system fail) Inverter Lack of Capacity . It needs to be changed INC377911 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/17/2020 0:00 33:42:32 RBS RBS Fault (DTRU failure) Faulty DTRU . Spare is expected to be replaced today INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 15:11:32 RBS RBS Fault (Indeterminate) Team cannot reach the site due to bandits armed block the access to the site. INC377908 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/17/2020 20:34 13:08:32 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 4:12:32 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 18 07:46:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 18 May 2020 13:46:08 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC378019 HDO018 DELMAS_33 Port-au-Prince Huawei A Talkpool 5/18/2020 8:08 1:37:26 Power Generator failure (Indeterminate) Team has been informed, ETA: 10:15AM INC377978 HDO267 IBOLELE Port-au-Prince Huawei A Talkpool 5/18/2020 8:35 1:10:26 Power Generator failure (Indeterminate) Team has been informed, ETA: 10:15AM INC378026 HAIDC118 RUE ODPG SYLLION Artibonite Huawei B Talkpool 5/18/2020 8:50 0:55:26 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 18 09:12:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 18 May 2020 15:12:36 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 4 7 4 5 20 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 7 3 1 0 9 ZTE 6 6 2 0 6 Huawei 5 5 5 0 5 Network 18 14 8 0 20 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 12 6 0 2 0 20 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 306:15:02 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 200:41:02 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 166:01:02 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 92:31:02 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 90:24:02 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 45:41:02 Transmission Transmission (RAU failure) Faulty RAU, Spare already collected, Spare will arrive to the region 05/18/2020 ETA 12:00 PM. INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 45:28:02 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M 5/16/2020 19:24 39:47:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377627 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/17/2020 5:23 29:48:02 Power Generator failure (Indeterminate) Genset PC board is faulty, follow up is ongoing. INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 18:27:02 Power Power Failure (Indeterminate) Access is blocked by owner, due payment, follow up is ongoing. INC377836 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 5/17/2020 17:32 17:39:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/17/2020 at 11:32 PM. ETR is expected form them INC377855 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 5/17/2020 20:54 14:17:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/17/2020 at 11:57 PM. ETR is expected form them INC377877 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/18/2020 0:27 10:44:02 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/18/2020 8:00:AM , ETR to be shared by the concerned team. INC377888 HDO404 THOZIN Ouest Ericsson 2G D O&M 5/18/2020 2:57 8:14:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/18/2020 at 09h28 AM. Feedback expected from them INC377944 HAIDO550 RUELLE_FAO Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/18/2020 3:35 7:36:02 Power Power Failure (Indeterminate) Fuel team is informed since 5/18/2020 8:00:AM , ETR to be shared by the concerned team. INC377949 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M 5/18/2020 4:51 6:20:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/18/2020 at 08h51 AM. Feedback expected from them INC378004 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 5/18/2020 5:48 5:23:02 Transmission Transmission (Indeterminate) Team is on site. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 2:52:02 Power Power Failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC377995 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 5/18/2020 10:16 0:55:02 Power Generator failure (Indeterminate) Team has been informed. ETA 11:30 AM. INC378054 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 5/18/2020 10:38 0:33:02 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 18 09:21:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 18 May 2020 15:21:59 +0000 Subject: [Rantt] =?windows-1252?q?PROBLEM_REPORT_=28OPEN=29=3A=93SDH016?= =?windows-1252?q?=28MORNE-CABRIT=29=94_has_=27=27DC_Power_major=27=27_And?= =?windows-1252?q?_Battery_Sensor_Alarms_since_5/18/2020_10=3A58=3A21_AM?= Message-ID: Dear all, The purpose of this message is to notify you about ?SDH016(MORNE-CABRIT)? has ''DC Power major'' And Battery Sensor Alarms since 5/18/2020 10:58:21 AM. Power team is informed and the ETA is still expected from them. [cid:image004.png at 01D62D06.8A3FF7B0] INC REFERENCE: INC378113/TAS238382 We will keep you informed. Yours faithfully, NOC Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 37007600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 19191 bytes Desc: image004.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 6734 bytes Desc: image005.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 18 10:57:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 18 May 2020 16:57:00 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 846:54:35 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 598:05:35 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 320:12:35 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 280:29:35 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 192:04:35 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 183:48:35 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 121:26:35 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 120:58:35 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 110:48:35 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 52:19:35 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 51:58:35 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377379 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 5/16/2020 18:48 42:08:35 RBS RBS Fault (Software Issue) License issue; follow-up is ongoing with concerned team. More update will be provided as soon as is available. INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 40:17:35 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/17/2020 10:55 26:01:35 Power Power Failure (E-power system fail) Inverter Lack of Capacity . It needs to be changed INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 18:25:35 RBS RBS Fault (Indeterminate) Team cannot reach the site due to bandits armed block the access to the site. INC377911 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/17/2020 20:57 15:59:35 RBS RBS Fault (DTRU failure) Faulty DTRU . Spare is expected to be replaced today INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 7:26:35 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377908 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/18/2020 9:18 3:38:35 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378102 HDC308 HABITATION_PAUL Artibonite Ericsson 2G D Talkpool 5/18/2020 10:42 2:14:35 RBS RBS Fault (Indeterminate) Team is informed, ETA 03:00PM. INC377933 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/18/2020 11:07 1:49:35 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 18 12:39:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 18 May 2020 18:39:07 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 7 5 4 5 21 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 6 2 1 0 7 ZTE 7 7 2 0 7 Huawei 7 7 7 0 7 Network 20 16 10 0 21 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 3 0 1 0 21 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 309:41:35 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 204:07:35 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 169:27:35 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 95:57:35 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 93:50:35 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 49:07:35 Transmission Transmission (RAU failure) RAU Faulty, Team gonna remove a RAU at HDC332 to replace the faulty one on the site, ETA 5:00 PM INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 48:54:35 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M 5/16/2020 19:24 43:13:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 21:53:35 Power Power Failure (Indeterminate) Access is blocked by owner, due payment, follow up is ongoing. INC377836 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 5/17/2020 17:32 21:05:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/17/2020 at 11:32 PM. ETR is expected form them INC377855 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 5/17/2020 20:54 17:43:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/17/2020 at 11:57 PM. ETR is expected form them INC377888 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 5/18/2020 2:57 11:40:35 Power Generator failure (Indeterminate) A rescue of 20 gallons of fuel added but the site remains down. Power team has been informed to check. ETA: Not yet available INC377944 HAIDO550 RUELLE_FAO Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/18/2020 3:35 11:02:35 Power Power Failure (Indeterminate) Fuel team is informed since 5/18/2020 8:00:AM , ETR to be shared by the concerned team. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 6:18:35 Power Power Failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378054 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 5/18/2020 10:38 3:59:35 Power Power Failure (Indeterminate) Team is on the site for corrective INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 3:47:35 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC378096 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/18/2020 12:13 2:24:35 Power Generator failure (Flexible muffler issue) Flexible muffler faulty. Spare part not available for replacement INC378210 HDO274 DELMAS_44 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/18/2020 12:45 1:52:35 Power Power Failure (Indeterminate) Team has been informed, ETA: 2:40PM INC378210 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/18/2020 12:45 1:52:35 Power Power Failure (Indeterminate) Affected by HDO274 INC378210 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/18/2020 12:45 1:52:35 Power Power Failure (Indeterminate) Affected by HDO274 INC378154 HAIDO514 JERUSALEM Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/18/2020 13:12 1:25:35 Power Power Failure (Indeterminate) Team is waiting for access Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 18 12:40:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 18 May 2020 18:40:57 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 02:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 02:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 18 12:43:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 18 May 2020 18:43:29 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (02:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 02:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 848:40:11 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 599:51:11 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 321:58:11 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 282:15:11 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 193:50:11 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 185:34:11 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 123:12:11 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 122:44:11 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 112:34:11 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 54:05:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 53:44:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377379 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 5/16/2020 18:48 43:54:11 RBS RBS Fault (Software Issue) License issue; follow-up is ongoing with concerned team. More update will be provided as soon as is available. INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 42:03:11 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/17/2020 10:55 27:47:11 Power Power Failure (E-power system fail) Inverter Lack of Capacity . It needs to be changed INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 20:11:11 RBS RBS Fault (Indeterminate) Team cannot reach the site due to bandits armed block the access to the site. INC377911 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/17/2020 20:57 17:45:11 RBS RBS Fault (DTRU failure) Faulty DTRU . Spare is expected to be replaced 05/18/2020. INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 9:12:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377908 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/18/2020 9:18 5:24:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC378102 HDC308 HABITATION_PAUL Artibonite Ericsson 2G D Talkpool 5/18/2020 10:42 4:00:11 RBS RBS Fault (Indeterminate) Team is informed, ETA: 2:45 PM. INC377933 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/18/2020 11:07 3:35:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC378211 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:43 1:59:11 RBS RBS Fault (Indeterminate) rectifier suspected faulty, waiting for more feedback INC378158 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/18/2020 13:40 1:02:11 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 18 14:26:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 18 May 2020 20:26:45 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 10 6 5 13 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 6 1 0 21 ZTE 6 6 1 0 6 Huawei 7 7 7 0 7 Network 28 19 9 0 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 3 0 2 10 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 311:27:33 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 205:53:33 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 171:13:33 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 97:43:33 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 95:36:33 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 50:53:33 Transmission Transmission (RAU failure) RAU Faulty, Team gonna remove a RAU at HDC332 to replace the faulty one on the site, ETA 5:00 PM INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 50:40:33 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M 5/16/2020 19:24 44:59:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since(May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 23:39:33 Power Power Failure (Indeterminate) Access is blocked by owner, due payment, follow up is ongoing. INC377836 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M FUEL 5/17/2020 17:32 22:51:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/17/2020 at 11:32 PM. ETR is expected form them INC377888 HDO404 THOZIN Ouest Ericsson 2G D Talkpool 5/18/2020 2:57 13:26:33 Power Generator failure (Indeterminate) A rescue of 20 gallons of fuel added but the site remains down. Power team has been informed to check. ETA: 4h20 PM INC377944 HAIDO550 RUELLE_FAO Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/18/2020 3:35 12:48:33 Power Power Failure (Indeterminate) Fuel team is informed since 5/18/2020 8:00:AM , ETR to be shared by the concerned team. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 8:04:33 Power Power Failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378054 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C O&M 5/18/2020 10:38 5:45:33 Fuel Generator failure (Fuel issue) Fuel team will be informed for proper follow up INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 5:33:33 Power Generator failure (Indeterminate) Talkpool breakdown the genset. INC378096 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/18/2020 12:13 4:10:33 Power Generator failure (Flexible muffler issue) Flexible muffler faulty. Spare part not available for replacement INC378210 HDO274 DELMAS_44 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/18/2020 12:45 3:38:33 Power Power Failure (Indeterminate) Team is working on site INC378210 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/18/2020 12:45 3:38:33 Power Power Failure (Indeterminate) Affected by HDO274 INC378210 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/18/2020 12:45 3:38:33 Power Power Failure (Indeterminate) Affected by HDO274 INC378167 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 5/18/2020 14:19 2:04:33 Transmission Transmission (Indeterminate) Power team was on the site and requested TX team. TX Team has been informed for follow up. ETA not yet available INC378167 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/18/2020 14:19 2:04:33 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDO388 INC378167 HDO368 MORNE_GAUDER Ouest Ericsson 3G C Talkpool 5/18/2020 14:19 2:04:33 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDO388 INC378167 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/18/2020 14:19 2:04:33 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDO388 INC378224 HDO316 THOMAZEAU Ouest Ericsson 2G B Talkpool 5/18/2020 14:20 2:03:33 Power Generator failure (Indeterminate) Team is informed, ETA 04:30 PM. INC378224 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/18/2020 14:20 2:03:33 Dependent Affected by the power issue at the main site Affected by HDO316 INC378224 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 5/18/2020 14:20 2:03:33 Dependent Affected by the power issue at the main site Affected by HDO316 INC378224 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/18/2020 14:20 2:03:33 Dependent Affected by the power issue at the main site Affected by HDO316 INC378224 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 5/18/2020 14:20 2:03:33 Dependent Affected by the power issue at the main site Affected by HDO316 INC378231 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 5/18/2020 14:55 1:28:33 Power Generator failure (Indeterminate) Team is informed, ETA 05:00 PM INC378173 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/18/2020 14:55 1:28:33 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC378234 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/18/2020 15:07 1:16:33 Power Generator failure (Indeterminate) Power commercial down, Site will be up with commercial power, No genset on site INC378234 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 15:07 1:16:33 Dependent Affected by the power issue at the main site Affected by HDN150 INC378234 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 15:07 1:16:33 Dependent Affected by the power issue at the main site Affected by HDN150 INC378234 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 15:07 1:16:33 Dependent Affected by the power issue at the main site Affected by HDN150 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Arrangement made with reconnaissance. Team will be on site tomorrow May 17th to restore the site Security ETR May 17th expired INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 18 16:28:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 18 May 2020 22:28:10 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 852:24:57 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 603:35:57 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 325:42:57 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 285:59:57 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 197:34:57 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 189:18:57 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 126:56:57 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 126:28:57 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 116:18:57 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 57:49:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 57:28:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377379 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 5/16/2020 18:48 47:38:57 RBS RBS Fault (Software Issue) License issue; follow-up is ongoing with concerned team. More update will be provided as soon as is available. INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 45:47:57 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 23:55:57 RBS RBS Fault (Indeterminate) Team cannot reach the site due to bandits armed block the access to the site. INC377911 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/17/2020 20:57 21:29:57 RBS RBS Fault (DTRU failure) Faulty DTRU . Spare is expected to be replaced 05/18/2020. INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 12:56:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377908 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/18/2020 9:18 9:08:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC378102 HDC308 HABITATION_PAUL Artibonite Ericsson 2G D Talkpool 5/18/2020 10:42 7:44:57 RBS RBS Fault (Indeterminate) RUS suspected faulty, waiting for more update. INC377933 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/18/2020 11:07 7:19:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 18 16:28:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 18 May 2020 22:28:55 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC378257 HDO586 RTE DE DELMAS Port-au-Prince Huawei A Talkpool 5/18/2020 16:46 1:42:35 Power Generator failure (Indeterminate) Team has been informed, ETA: 6:30PM INC378242 HDS284 TI MACHE BOBO Sud-Est Ericsson C Talkpool 5/18/2020 15:56 2:32:35 Power Power Failure (Indeterminate) Team is on the site for corrective Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 18 17:32:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 18 May 2020 23:32:00 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 18th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 18th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 314:25:55 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 208:51:55 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 174:11:55 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 100:41:55 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 98:34:55 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 53:51:55 Transmission Transmission (RAU failure) RAU Faulty, Team gonna remove a RAU at HDC332 to replace the faulty one on the site, ETA 5:00 PM INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 53:38:55 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M 5/16/2020 19:24 47:57:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 26:37:55 Power Power Failure (Indeterminate) Access is blocked by owner, due payment, follow up is ongoing. INC377836 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/17/2020 17:32 25:49:55 Transmission Transmission (Indeterminate) After refueling Power team is requested, ETA not yet available. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 11:02:55 Power Power Failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378054 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C O&M 5/18/2020 10:38 8:43:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 18/05/2020 at 04h22 PM. Feedback is expected from them INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 8:31:55 Power Generator failure (Indeterminate) Talkpool breakdown the genset. INC378096 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/18/2020 12:13 7:08:55 Power Generator failure (Flexible muffler issue) Flexible muffler faulty. Spare part not available for replacement INC378167 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 5/18/2020 14:19 5:02:55 Transmission Transmission (Indeterminate) Power team was on the site and requested TX team. TX Team has been informed for follow up. ETA 7h15 PM INC378167 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/18/2020 14:19 5:02:55 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDO388 INC378167 HDO368 MORNE_GAUDER Ouest Ericsson 3G C Talkpool 5/18/2020 14:19 5:02:55 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDO388 INC378167 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/18/2020 14:19 5:02:55 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDO388 INC378224 HDO316 THOMAZEAU Ouest Ericsson 2G B Talkpool 5/18/2020 14:20 5:01:55 Transmission Transmission (Indeterminate) After power intervention tx team is requested, ETA 08:00 PM. INC378224 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/18/2020 14:20 5:01:55 Dependent Affected by the power issue at the main site Affected by HDO316 INC378224 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 5/18/2020 14:20 5:01:55 Dependent Affected by the power issue at the main site Affected by HDO316 INC378224 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/18/2020 14:20 5:01:55 Dependent Affected by the power issue at the main site Affected by HDO316 INC378224 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 5/18/2020 14:20 5:01:55 Dependent Affected by the power issue at the main site Affected by HDO316 INC378173 HGA047 VALADE Nippes Ericsson 2G D O&M 5/18/2020 14:55 4:26:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 18/05/2020 at 05h57 PM. Feedback is expected from them INC378244 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 5/18/2020 15:55 3:26:55 Power Generator failure (Indeterminate) Team is on site. INC378302 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/18/2020 16:53 2:28:55 Power Generator failure (Indeterminate) Team is informed, ETA 08:00 PM. INC378306 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 5/18/2020 17:10 2:11:55 Power Generator failure (Indeterminate) Team is on site. INC378261 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/18/2020 17:17 2:04:55 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC377995 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 5/18/2020 17:32 1:49:55 Dependent Affected by the power issue at the main site Affected by HDC206 INC377995 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 5/18/2020 17:32 1:49:55 Dependent Affected by the power issue at the main site Affected by HDC206 INC377995 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 5/18/2020 17:32 1:49:55 Dependent Affected by the power issue at the main site Affected by HDC206 INC378233 HAIDC005 SAINT_MARC Artibonite Huawei 2G+3G+LTE A Talkpool 5/18/2020 18:17 1:04:55 Power Generator failure (Indeterminate) team is on site. INC378233 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G+LTE C Talkpool 5/18/2020 18:17 1:04:55 Dependent Affected by the power issue at the main site Affected by HDC005 INC378233 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 5/18/2020 18:17 1:04:55 Dependent Affected by the power issue at the main site Affected by HDC005 INC378233 HDC031 TERRE_BLANCHE_ST MARC Artibonite Huawei 2G C Talkpool 5/18/2020 18:17 1:04:55 Dependent Affected by the power issue at the main site Affected by HDC005 INC378233 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G C Talkpool 5/18/2020 18:17 1:04:55 Dependent Affected by the power issue at the main site Affected by HDC005 INC378233 HDC017 BLAUCKAUS_ SM Artibonite Huawei 2G+3G+LTE B Talkpool 5/18/2020 18:17 1:04:55 Dependent Affected by the power issue at the main site Affected by HDC005 INC378233 HDC004 FRECYNEAU Artibonite Huawei 2G+3G+LTE A Talkpool 5/18/2020 18:17 1:04:55 Dependent Affected by the power issue at the main site Affected by HDC005 INC378233 HDC013 CHEMIN_NEUF Artibonite Huawei 2G+3G+LTE A Talkpool 5/18/2020 18:17 1:04:55 Dependent Affected by the power issue at the main site Affected by HDC005 INC378233 HDC014 FLEURANCEAU Artibonite Huawei 2G+3G+LTE A Talkpool 5/18/2020 18:17 1:04:55 Dependent Affected by the power issue at the main site Affected by HDC005 INC378233 HDC018 VENOTTE Artibonite Huawei 2G+3G C Talkpool 5/18/2020 18:17 1:04:55 Dependent Affected by the power issue at the main site Affected by HDC005 INC378233 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 5/18/2020 18:17 1:04:55 Dependent Affected by the power issue at the main site Affected by HDC005 INC378233 HDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 5/18/2020 18:17 1:04:55 Dependent Affected by the power issue at the main site Affected by HDC005 INC378233 HDC020 MORNE_FORT_COW Artibonite Huawei 2G+3G+LTE A Talkpool 5/18/2020 18:17 1:04:55 Dependent Affected by the power issue at the main site Affected by HDC005 INC378233 HDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE A Talkpool 5/18/2020 18:17 1:04:55 Dependent Affected by the power issue at the main site Affected by HDC005 INC378233 HDC007 PIVERT Artibonite Huawei 2G+3G+LTE C Talkpool 5/18/2020 18:17 1:04:55 Dependent Affected by the power issue at the main site Affected by HDC005 INC378233 HDC029 CHARRETTES Artibonite Huawei 2G C Talkpool 5/18/2020 18:17 1:04:55 Dependent Affected by the power issue at the main site Affected by HDC005 INC378233 HDC010 PONT_TAMBOUR Artibonite Huawei 2G+3G+LTE A Talkpool 5/18/2020 18:17 1:04:55 Dependent Affected by the power issue at the main site Affected by HDC005 INC378233 HDC011 CITE_KEBREAU Artibonite Huawei 2G+3G+LTE A Talkpool 5/18/2020 18:17 1:04:55 Dependent Affected by the power issue at the main site Affected by HDC005 INC378233 HDS316 BAIS D'ORANGE Sud-Est Ericsson 2G D O&M Fuel 5/18/2020 18:17 1:04:55 Dependent Affected by the power issue at the main site Affected by HDC005 INC378233 HDN268 PECHE_BONHEUR_CAPHAITIEN Nord Ericsson 2G D Talkpool 5/18/2020 18:17 1:04:55 Dependent Affected by the power issue at the main site Affected by HDC005 INC378233 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/18/2020 18:17 1:04:55 Dependent Affected by the power issue at the main site Affected by HDC005 INC378233 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 5/18/2020 18:17 1:04:55 Dependent Affected by the power issue at the main site Affected by HDC005 INC378233 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/18/2020 18:17 1:04:55 Dependent Affected by the power issue at the main site Affected by HDC005 INC378233 HDc265 BARRIERE_CASTERA Artibonite Ericsson 3G A Talkpool 5/18/2020 18:17 1:04:55 Dependent Affected by the power issue at the main site Affected by HDC005 INC378274 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 5/18/2020 18:27 0:54:55 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. INC378279 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/18/2020 18:41 0:40:55 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC378275 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/18/2020 18:42 0:39:55 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC378321 HDN008 BELLE_PLAINE Nord ZTE 2G+3G C Talkpool 5/18/2020 18:42 0:39:55 Power Generator failure (Indeterminate) Team is informed, ETA 08:20 pm INC378321 HDN202 LACOUPE_LIMBE Nord Ericsson 2G D Talkpool 5/18/2020 18:42 0:39:55 Dependent Affected by the power issue at the main site Affected by HDN008 INC378321 HDN208 LIMBE Nord Ericsson 2G A Talkpool 5/18/2020 18:42 0:39:55 Dependent Affected by the power issue at the main site Affected by HDN008 INC378321 HDN245 BAS_LIMBE Nord Ericsson 2G B Talkpool 5/18/2020 18:42 0:39:55 Dependent Affected by the power issue at the main site Affected by HDN008 INC378321 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 5/18/2020 18:42 0:39:55 Dependent Affected by the power issue at the main site Affected by HDN008 INC378321 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 5/18/2020 18:42 0:39:55 Dependent Affected by the power issue at the main site Affected by HDN008 INC378321 HDN260 PREVAL Nord Ericsson 2G B Talkpool 5/18/2020 18:42 0:39:55 Dependent Affected by the power issue at the main site Affected by HDN008 INC378321 HDN272 BAS_LIMBE_II Nord Ericsson 2G C Talkpool 5/18/2020 18:42 0:39:55 Dependent Affected by the power issue at the main site Affected by HDN008 INC378321 HDN280 BAS_QUARTIER Nord Ericsson 2G D Talkpool 5/18/2020 18:42 0:39:55 Dependent Affected by the power issue at the main site Affected by HDN008 INC378321 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/18/2020 18:42 0:39:55 Dependent Affected by the power issue at the main site Affected by HDN008 INC378321 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 5/18/2020 18:42 0:39:55 Dependent Affected by the power issue at the main site Affected by HDN008 INC378321 HDN227 MORNE_JOSUE Nord Ericsson 2G C Talkpool 5/18/2020 18:42 0:39:55 Dependent Affected by the power issue at the main site Affected by HDN008 INC378321 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 5/18/2020 18:42 0:39:55 Dependent Affected by the power issue at the main site Affected by HDN008 INC378321 HDN203 CHABAUD Nord Ericsson 2G D Talkpool 5/18/2020 18:42 0:39:55 Dependent Affected by the power issue at the main site Affected by HDN008 INC378321 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 5/18/2020 18:42 0:39:55 Dependent Affected by the power issue at the main site Affected by HDN008 INC378321 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/18/2020 18:42 0:39:55 Dependent Affected by the power issue at the main site Affected by HDN008 INC378321 HDN211 MILOT Nord Ericsson 2G B Talkpool 5/18/2020 18:42 0:39:55 Dependent Affected by the power issue at the main site Affected by HDN008 INC378321 HDN304 ROBILLARD Nord Ericsson 2G D Talkpool 5/18/2020 18:42 0:39:55 Dependent Affected by the power issue at the main site Affected by HDN008 INC378321 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 5/18/2020 18:42 0:39:55 Dependent Affected by the power issue at the main site Affected by HDN008 INC378321 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 5/18/2020 18:42 0:39:55 Dependent Affected by the power issue at the main site Affected by HDN008 INC378321 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 5/18/2020 18:42 0:39:55 Dependent Affected by the power issue at the main site Affected by HDN008 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 853:24:01 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 604:35:01 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 326:42:01 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC372611 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/6/2020 20:27 286:59:01 RBS RBS Fault (Software Issue) Sectors 4,5,6 are down due to license expired. BSS/RNS has been informed and follow-up is ongoing. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 198:34:01 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 190:18:01 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 127:56:01 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 127:28:01 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 117:18:01 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 58:49:01 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 58:28:01 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377379 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 5/16/2020 18:48 48:38:01 RBS RBS Fault (Software Issue) License issue; follow-up is ongoing with concerned team. More update will be provided as soon as is available. INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 46:47:01 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 24:55:01 RBS RBS Fault (Indeterminate) Team cannot reach the site due to bandits armed block the access to the site. INC377911 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/17/2020 20:57 22:29:01 RBS RBS Fault (DTRU failure) Faulty DTRU . Spare is expected to be replaced 05/18/2020. INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 13:56:01 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377908 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/18/2020 9:18 10:08:01 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC378102 HDC308 HABITATION_PAUL Artibonite Ericsson 2G D Talkpool 5/18/2020 10:42 8:44:01 RBS RBS Fault (Indeterminate) RUS suspected faulty, waiting for more update. INC377933 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/18/2020 11:07 8:19:01 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC378177 HDC206 THOMONDE Centre Ericsson 2G+3G B Talkpool 5/18/2020 17:32 1:54:01 Transmission Transmission (Indeterminate) Team is informed, ETA not yet available. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC377916 HAIGA104 ANSE_D'AINAULT Grande-Anse ZTE 2G+3G A Talkpool 5/17/2020 21:47 5/18/2020 8:47 11:00:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset Need to be justified 1 gallon and half of oil added then genset restarted with an external battery INC377916 HAIGA114 ANSE_DAINAULT_II Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 21:47 5/18/2020 8:47 11:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA104 Cascaded The site is back in service once the issue solved at HGA104 INC377916 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 5/17/2020 21:47 5/18/2020 8:47 11:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA104 Cascaded The site is back in service once the issue solved at HGA104 INC377916 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G A Talkpool 5/17/2020 21:47 5/18/2020 8:47 11:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA104 Cascaded The site is back in service once the issue solved at HGA104 INC377916 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 21:47 5/18/2020 8:47 11:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA104 Cascaded The site is back in service once the issue solved at HGA104 INC377916 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G D Talkpool 5/17/2020 21:47 5/18/2020 8:47 11:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA104 Cascaded The site is back in service once the issue solved at HGA104 INC377916 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 21:47 5/18/2020 8:47 11:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA104 Cascaded The site is back in service once the issue solved at HGA104 INC377916 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 5/17/2020 21:47 5/18/2020 8:47 11:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA104 Cascaded The site is back in service once the issue solved at HGA104 INC377922 HAIDS368 CHANTILY Sud ZTE 2G+3G C Talkpool 5/17/2020 22:42 5/18/2020 8:24 9:42:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset Need to be justified A half of gallon of oil added then genset restarted with an external battery INC377947 HDO419 HAUT_ST_LAURENT_COW Ouest Ericsson 2G+3G A Talkpool 5/18/2020 4:15 5/18/2020 9:28 5:13:00 4:00:00 Not Compliant Power Generator failure (Radiator failure) High temperature due to radiator issue Need to be justified The fauty radiator has been replaced to solve the issue INC377846 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/17/2020 20:37 5/18/2020 10:17 13:40:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with the sunrise INC377920 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 5/18/2020 4:21 5/18/2020 10:58 6:37:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to a loose in the radiator cover Need to be justified The cover has been well fixed then 1 gallon of coolant added INC377966 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G C Talkpool 5/18/2020 7:28 5/18/2020 10:22 2:54:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature on the working genset OK 5 gallons of distilled water were added then genset restarted INC378039 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/18/2020 9:51 5/18/2020 11:08 1:17:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to flexible muffler cut OK Flexible muffler repaired then a half of gallon of coolant added INC377949 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M 5/18/2020 4:51 5/18/2020 12:32 7:41:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC378125 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE B Talkpool 5/18/2020 12:31 5/18/2020 13:32 1:01:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) High temperature and low oil pressure on the genset OK 1 gallon of coolant and 1 gallon of oil have been added INC377888 HDO404 THOZIN Ouest Ericsson 2G D O&M 5/18/2020 2:57 5/18/2020 16:17 13:20:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Need to be justified A fuel rescue of 20 gallons of fuel added then power team bleed and restarted the genset INC377926 HDO517 LILAVOIS_22 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/17/2020 22:42 5/18/2020 7:45 9:03:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) The secondary power braker (DCDU2)source down Need to be justified The secondary power braker (DCDU2)source down, team turned it on INC377945 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/18/2020 3:55 5/18/2020 8:00 4:05:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) No alarm displayed due battery issue Need to be justified No alarm displayed due battery issue, SDMO was restarted with another battery. INC377956 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/18/2020 6:18 5/18/2020 8:30 2:12:00 4:00:00 Compliant Power Power Failure (Indeterminate) Undervoltage due Air consumption OK Under voltage due Air consumption Bleed and restart , all breakers were reset INC377891 HAIDO023 PEGUY_VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/18/2020 6:25 5/18/2020 9:00 2:35:00 4:00:00 Compliant Power Power Failure (Indeterminate) Charge over current ,atractor undercharged OK Charge over current ,attractor undercharged, team boosted and reset , INC377783 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/17/2020 18:02 5/18/2020 9:10 15:08:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added genset restarted INC377971 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/18/2020 8:10 5/18/2020 10:00 1:50:00 4:00:00 Compliant Power Power Failure (Indeterminate) Over frequency OK Over frequency, Frequency has been fixed 61hz Reset all breakers and restart INC377877 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/18/2020 0:27 5/18/2020 14:00 13:33:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added genset restarted INC378210 HDO274 DELMAS_44 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/18/2020 12:45 5/18/2020 14:00 1:15:00 4:00:00 Compliant Power Power Failure (Indeterminate) Low oil pressure . OK Low oil pressure .oil sensor needs to be changed 3/4 gal distilled water added INC378210 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/18/2020 12:45 5/18/2020 14:00 1:15:00 4:00:00 Compliant Power Power Failure (Indeterminate) Attached to HDO274 Cascaded Site back up with the main site INC378210 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/18/2020 12:45 5/18/2020 14:00 1:15:00 4:00:00 Compliant Power Power Failure (Indeterminate) Attached to HDO274 Cascaded Site back up with the main site INC378154 HAIDO514 JERUSALEM Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/18/2020 13:12 5/18/2020 16:00 2:48:00 4:00:00 Compliant Power Power Failure (Indeterminate) Low oil pressure due rear and front seal OK Low oil pressure due rear and front seal, 1 gal oil added INC377944 HAIDO550 RUELLE_FAO Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/18/2020 3:35 5/18/2020 17:15 13:40:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added genset restarted INC377908 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/17/2020 20:34 5/18/2020 9:12 12:38:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Back up with the main site INC377908 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/17/2020 20:34 5/18/2020 9:12 12:38:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure OK Site back on air with sunrise INC377798 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/17/2020 19:52 5/18/2020 12:03 16:11:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure OK Site back on air with sunrise INC377843 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/17/2020 19:40 5/18/2020 12:02 16:22:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure OK Site back on air with sunrise INC377995 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 5/18/2020 10:16 5/18/2020 12:00 1:44:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1Gal Oil added. INC377995 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 5/18/2020 10:16 5/18/2020 12:00 1:44:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC206 Cascaded Affected by HDC206 INC377995 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 5/18/2020 10:16 5/18/2020 12:00 1:44:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC206 Cascaded Affected by HDC206 INC377995 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 5/18/2020 10:16 5/18/2020 12:00 1:44:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC206 Cascaded Affected by HDC206 INC377627 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/17/2020 5:23 5/18/2020 14:38 33:15:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure OK Site back on air with sunrise INC378004 HDC258 MARMELADE Artibonite Ericsson 3G C Talkpool 5/18/2020 5:48 5/18/2020 11:48 6:00:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site is up /waiting for RCA from team INC378003 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/18/2020 5:25 5/18/2020 12:03 6:38:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure OK Site back on air with sunrise INC378216 HDN155 BASSIN_BLEU Nord-Ouest Ericsson 2G C Talkpool 5/18/2020 13:15 5/18/2020 14:05 0:50:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm cleared by itself INC377853 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/17/2020 20:34 5/18/2020 10:08 13:34:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure OK Site back on air with sunrise INC378220 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G+3G B Talkpool 5/18/2020 13:45 5/18/2020 15:29 1:44:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up /waiting for RCA from team INC377855 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 5/17/2020 20:54 5/18/2020 1:36 4:42:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Refueling done INC378231 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G A Talkpool 5/18/2020 14:55 5/18/2020 16:15 1:20:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature on the working genset OK 1 gallon of coolant added then genset restarted INC378234 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 5/18/2020 15:07 5/18/2020 18:12 3:05:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site recover with EDH power INC378234 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 15:07 5/18/2020 18:12 3:05:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Site up with the main site INC378234 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 15:07 5/18/2020 18:12 3:05:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Site up with the main site INC378234 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 15:07 5/18/2020 18:12 3:05:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Site up with the main site Sector- Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC377921 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 5/17/2020 22:43 5/18/2020 7:48 9:05:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Battery failure Need to be justified The genset has been started with another battery INC377843 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/17/2020 19:40 5/18/2020 11:30 15:50:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified Site is back in service with sunrise INC378158 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/18/2020 13:40 5/18/2020 16:05 2:25:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK High temperature. 1 gal of coolant has added and genset has been restarted. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... 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Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 18 18:30:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 19 May 2020 00:30:41 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 7 7 5 12 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 2 1 0 16 ZTE 8 8 3 0 8 Huawei 6 6 6 0 7 Network 29 16 10 0 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 3 0 1 8 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 315:33:36 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 209:59:36 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 175:19:36 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 101:49:36 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 99:42:36 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 54:46:36 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/16/2020 19:24 49:05:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 27:45:36 Power Power Failure (Indeterminate) Access is blocked by owner, due payment, follow up is ongoing. INC377836 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/17/2020 17:32 26:57:36 Power Power Failure (Indeterminate) After refueling Power team is requested, ETA :8h45 PM. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 12:10:36 Power Power Failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378054 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C O&M 5/18/2020 10:38 9:51:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since 18/05/2020 at 04h22 PM. Feedback is expected from them INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 9:39:36 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC378096 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/18/2020 12:13 8:16:36 Power Generator failure (Flexible muffler issue) Flexible muffler faulty. Spare part not available for replacement INC378224 HDO316 THOMAZEAU Ouest Ericsson 2G B Talkpool 5/18/2020 14:20 6:09:36 Transmission Transmission (Indeterminate) After power intervention tx team is requested, ETA 08:00 PM expired. Other feedback is oending from TP Team INC378224 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/18/2020 14:20 6:09:36 Dependent Affected by the Transmission issue at the main site Affected by HDO316 INC378224 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 5/18/2020 14:20 6:09:36 Dependent Affected by the Transmission issue at the main site Affected by HDO316 INC378224 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/18/2020 14:20 6:09:36 Dependent Affected by the Transmission issue at the main site Affected by HDO316 INC378224 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 5/18/2020 14:20 6:09:36 Dependent Affected by the Transmission issue at the main site Affected by HDO316 INC378173 HGA047 VALADE Nippes Ericsson 2G D O&M_Fuel 5/18/2020 14:55 5:34:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since 18/05/2020 at 05h57 PM. Feedback is expected from them INC378244 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 5/18/2020 15:55 4:34:36 Power Generator failure (Indeterminate) Team is on site. INC378302 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/18/2020 16:53 3:36:36 Power Generator failure (Indeterminate) Team is informed, ETA 08:00 PM. INC378261 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/18/2020 17:17 3:12:36 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378275 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/18/2020 18:42 1:47:36 Power Power Failure (Indeterminate) Team is working on site INC378285 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/18/2020 18:43 1:46:36 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC378285 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/18/2020 18:43 1:46:36 Dependent Affected by the power issue at the main site Affected by HDN213 INC378283 HDO274 DELMAS_44 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/18/2020 19:29 1:00:36 Power Power Failure (Indeterminate) Team has been informed, ETA:09H15 PM INC378283 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/18/2020 19:29 1:00:36 Dependent Affected by the power issue at the main site Affected by HDO274 INC378283 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/18/2020 19:29 1:00:36 Dependent Affected by the power issue at the main site Affected by HDO274 INC378283 HDO492 Delmas43 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/18/2020 19:29 1:00:36 Dependent Affected by the power issue at the main site Affected by HDO274 INC378332 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/18/2020 19:50 0:39:36 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC378286 HDS309 PETAVI Sud-Est Ericsson 2G+3G C Talkpool 5/18/2020 19:54 0:35:36 Power Power Failure (Indeterminate) Team has been informed and follow-up is ongoing to reach the site. ETA not provided yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Arrangement made with reconnaissance. Team will be on site tomorrow May 17th to restore the site Security ETR May 17th expired INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 18 19:43:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 19 May 2020 01:43:27 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 855:40:02 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 606:51:01 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 328:58:01 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 200:50:01 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 192:34:01 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 130:12:02 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 129:44:01 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 119:34:01 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 61:05:02 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 60:44:01 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 49:03:01 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377911 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/17/2020 20:57 24:45:02 RBS RBS Fault (DTRU failure) Faulty DTRU . Spare is expected to be replaced 05/18/2020. INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 16:12:02 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377908 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/18/2020 9:18 12:24:02 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377933 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/18/2020 11:07 10:35:02 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 18 19:46:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 19 May 2020 01:46:47 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC378340 HAIGA100 MARFRANC Grande-Anse ZTE C Talkpool 5/18/2020 20:08 1:36:34 Power Power Failure (Indeterminate) Team has been informed and follow-up is ongoing to reach the site at 9:45 pm. INC378289 HDO028 SANTO_9 Port-au-Prince Huawei A Talkpool 5/18/2020 20:11 1:33:34 Power Generator failure (Indeterminate) Team has been informed, ETA: 9:40PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 18 20:16:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 19 May 2020 02:16:42 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 1 6 5 10 22 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 3 1 0 13 ZTE 6 6 1 0 6 Huawei 3 3 3 0 3 Network 22 12 5 0 22 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 3 0 0 2 22 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 317:16:04 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 211:42:04 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 177:02:04 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 103:32:04 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 101:25:04 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 56:29:04 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/16/2020 19:24 50:48:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 29:28:04 Power Power Failure (Indeterminate) Access is blocked by owner, due payment, follow up is ongoing. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 13:53:04 Power Power Failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378054 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C O&M_Fuel 5/18/2020 10:38 11:34:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since 18/05/2020 at 04h22 PM. Feedback is expected from them INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 11:22:04 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC378096 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/18/2020 12:13 9:59:04 Power Generator failure (Flexible muffler issue) Flexible muffler faulty. Spare part not available for replacement INC378173 HGA047 VALADE Nippes Ericsson 2G D O&M_Fuel 5/18/2020 14:55 7:17:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since 18/05/2020 at 05h57 PM. Feedback is expected from them INC378302 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/18/2020 16:53 5:19:04 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site due to heavy rain INC378261 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/18/2020 17:17 4:55:04 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378285 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/18/2020 18:43 3:29:04 Power Generator failure (Indeterminate) Team is on site working INC378285 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/18/2020 18:43 3:29:04 Dependent Affected by the power issue at the main site Affected by HDN213 INC378332 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/18/2020 19:50 2:22:04 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378286 HDS309 PETAVI Sud-Est Ericsson 2G+3G C Talkpool 5/18/2020 19:54 2:18:04 Power Power Failure (Indeterminate) Team has been informed and follow-up is ongoing to reach the site. ETA 10:30 am. INC378291 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/18/2020 20:27 1:45:04 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378351 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/18/2020 21:34 0:38:04 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378351 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/18/2020 21:34 0:38:04 Dependent Affected by the power issue at the main site Affected by HDC318 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Arrangement made with reconnaissance. Team will be on site tomorrow May 17th to restore the site Security ETR May 17th expired INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 18 22:18:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 19 May 2020 04:18:30 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 5 8 4 11 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 2 1 0 13 ZTE 8 8 3 0 8 Huawei 7 7 7 0 7 Network 28 17 11 0 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 3 0 0 4 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 319:20:45 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 213:46:45 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 179:06:45 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 105:36:45 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 103:29:45 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 58:33:45 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 5/16/2020 19:24 52:52:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 31:32:45 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue, follow up is ongoing. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 15:57:45 Power Power Failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378054 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C O&M Fuel 5/18/2020 10:38 13:38:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 18/05/2020 at 04h22 PM. Feedback is expected from them INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 13:26:45 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC378096 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/18/2020 12:13 12:03:45 Power Generator failure (Flexible muffler issue) Flexible muffler faulty. Spare part not available for replacement INC378173 HGA047 VALADE Nippes Ericsson 2G D O&M Fuel 5/18/2020 14:55 9:21:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 18/05/2020 at 05h57 PM. Feedback is expected from them INC378302 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/18/2020 16:53 7:23:45 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site due to heavy rain INC378261 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/18/2020 17:17 6:59:45 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378285 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/18/2020 18:43 5:33:45 Power Generator Failure (Engine Knocking ) engine reported Knocking by TP Team . INC378285 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/18/2020 18:43 5:33:45 Dependent Affected by the power issue at the main site Affected by HDN213 INC378332 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/18/2020 19:50 4:26:45 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378291 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/18/2020 20:27 3:49:45 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378351 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/18/2020 21:34 2:42:45 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378351 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/18/2020 21:34 2:42:45 Dependent Affected by the power issue at the main site Affected by HDC318 INC378356 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/18/2020 22:15 2:01:45 Power Power Failure (Indeterminate) TP claimed that area isn't safe , ETA 05/18/2020 6:30 AM INC378356 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/18/2020 22:15 2:01:45 Dependent Affected by the power issue at the main site Attached to HDO111 INC378411 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/18/2020 22:15 2:01:45 Power Generator failure (Indeterminate) Red Zone , Team will reach the site at 7 AM INC378414 HAIDO506 BON_REPOS_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/18/2020 22:16 2:00:45 Power Power Failure (Indeterminate) Team is waiting for access INC378412 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Talkpool 5/18/2020 22:18 1:58:45 Power Generator failure (Indeterminate) Talkpool Team refuses to go the site at night cause they have to cross "NanPapay" area. INC378412 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 5/18/2020 22:18 1:58:45 Dependent Affected by the power issue at the main site Affected by HAIDO301 INC378293 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/18/2020 22:18 1:58:45 Power Generator failure (Indeterminate) Team is already dispatched . ETA:1h30 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Arrangement made with reconnaissance. Team will be on site tomorrow May 17th to restore the site Security ETR May 17th expired INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 18 22:22:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 19 May 2020 04:22:16 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 858:19:57 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 609:30:57 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 331:37:57 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 203:29:57 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 195:13:57 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 132:51:57 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 132:23:57 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 122:13:57 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 63:44:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 63:23:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 51:42:57 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377911 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/17/2020 20:57 27:24:57 RBS RBS Fault (DTRU failure) Faulty DTRU . Spare is expected to be replaced 05/18/2020. INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 18:51:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377908 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/18/2020 9:18 15:03:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377933 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/18/2020 11:07 13:14:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC378234 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 5/18/2020 15:07 9:14:57 Transmission Transmission (Indeterminate) Site remains down after power team has been performed on thes ite, Tx team is requested ETA not provided yet. INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 3G D Talkpool 5/18/2020 21:14 3:07:57 Power Generator Failure (Engine Knocking ) Engine is knocking, reported talkpool team. ETR not provided yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 18 22:22:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 19 May 2020 04:22:37 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC378297 HDO134 DELMAS_55 Port-au-Prince Huawei A Talkpool 5/18/2020 21:03 3:18:57 Power Generator failure (Indeterminate) Team is waiting for access Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 18 23:14:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 19 May 2020 05:14:06 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 5 9 4 11 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 2 1 0 13 ZTE 8 8 3 0 9 Huawei 7 7 7 0 7 Network 28 17 11 0 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 4 0 1 4 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 320:16:03 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 214:42:03 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 180:02:03 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 106:32:03 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 104:25:03 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 59:29:03 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 5/16/2020 19:24 53:48:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 32:28:03 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue, follow up is ongoing. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 16:53:03 Power Power Failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378054 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C O&M Fuel 5/18/2020 10:38 14:34:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since 18/05/2020 at 04h22 PM. Feedback is expected from them INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 14:22:03 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC378096 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/18/2020 12:13 12:59:03 Power Generator failure (Flexible muffler issue) Flexible muffler faulty. Spare part not available for replacement INC378173 HGA047 VALADE Nippes Ericsson 2G D O&M Fuel 5/18/2020 14:55 10:17:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since 18/05/2020 at 05h57 PM. Feedback is expected from them INC378302 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/18/2020 16:53 8:19:03 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site due to heavy rain INC378261 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/18/2020 17:17 7:55:03 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378285 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/18/2020 18:43 6:29:03 Power Generator Failure (Engine Knocking ) engine reported Knocking by TP Team . INC378285 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/18/2020 18:43 6:29:03 Dependent Affected by the power issue at the main site Affected by HDN213 INC378332 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/18/2020 19:50 5:22:03 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378291 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/18/2020 20:27 4:45:03 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378351 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/18/2020 21:34 3:38:03 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378351 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/18/2020 21:34 3:38:03 Dependent Affected by the power issue at the main site Affected by HDC318 INC378356 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/18/2020 22:15 2:57:03 Power Power Failure (Indeterminate) TP claimed that area isn't safe , ETA 05/18/2020 6:30 AM INC378356 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/18/2020 22:15 2:57:03 Dependent Affected by the power issue at the main site Attached to HDO111 INC378411 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/18/2020 22:15 2:57:03 Power Generator failure (Indeterminate) Red Zone , Team will reach the site at 7 AM INC378414 HAIDO506 BON_REPOS_II Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 5/18/2020 22:16 2:56:03 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 12:10 AM , ETR to be provided by them INC378412 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Talkpool 5/18/2020 22:18 2:54:03 Power Generator failure (Indeterminate) Talkpool Team refuses to go the site at night cause they have to cross "NanPapay" area. INC378412 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 5/18/2020 22:18 2:54:03 Dependent Affected by the power issue at the main site Affected by HAIDO301 INC378293 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/18/2020 22:18 2:54:03 Transmission Transmission (Indeterminate) No power issue found , TX Team is on site working INC378433 HAIGA067 CARACOLIE_II Grande-Anse ZTE 2G+3G B Talkpool 5/19/2020 0:39 0:33:03 Power Power Failure (Indeterminate) Team has been informed to reach the site follow-up is ongoing. ETA not available yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 19 01:03:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 19 May 2020 07:03:29 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 6 9 5 13 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 2 1 0 16 ZTE 8 8 3 0 10 Huawei 4 4 4 0 7 Network 28 14 8 0 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 4 0 0 4 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 322:06:18 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 216:32:18 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 181:52:18 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 108:22:18 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 106:15:18 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 61:19:18 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 5/16/2020 19:24 55:38:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 34:18:18 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue, follow up is ongoing. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 18:43:18 Power Power Failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378054 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C O&M Fuel 5/18/2020 10:38 16:24:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 18/05/2020 at 04h22 PM. Feedback is expected from them INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 16:12:18 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC377933 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/18/2020 11:07 15:55:18 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378096 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/18/2020 12:13 14:49:18 Power Generator failure (Flexible muffler issue) Flexible muffler faulty. Spare part not available for replacement INC378173 HGA047 VALADE Nippes Ericsson 2G D O&M Fuel 5/18/2020 14:55 12:07:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 18/05/2020 at 05h57 PM. Feedback is expected from them INC378302 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/18/2020 16:53 10:09:18 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site due to heavy rain INC378261 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/18/2020 17:17 9:45:18 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378285 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/18/2020 18:43 8:19:18 Power Generator Failure (Engine Knocking ) engine reported Knocking by TP Team . INC378285 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/18/2020 18:43 8:19:18 Dependent Affected by the power issue at the main site Affected by HDN213 INC378326 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/18/2020 19:20 7:42:18 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC378332 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/18/2020 19:50 7:12:18 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378291 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/18/2020 20:27 6:35:18 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 5:48:18 Power Generator Failure (Engine Knocking ) Engine is knocking, reported talkpool team. ETR not provided yet INC378351 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/18/2020 21:34 5:28:18 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378351 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/18/2020 21:34 5:28:18 Dependent Affected by the power issue at the main site Affected by HDC318 INC378356 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/18/2020 22:15 4:47:18 Power Power Failure (Indeterminate) TP claimed that area isn't safe , ETA 05/18/2020 6:30 AM INC378356 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/18/2020 22:15 4:47:18 Dependent Affected by the power issue at the main site Attached to HDO111 INC378411 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/18/2020 22:15 4:47:18 Power Generator failure (Indeterminate) Red Zone , Team will reach the site at 7 AM INC378414 HAIDO506 BON_REPOS_II Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 5/18/2020 22:16 4:46:18 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 12:10 AM , ETR to be provided by them INC378412 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Talkpool 5/18/2020 22:18 4:44:18 Power Generator failure (Indeterminate) Talkpool Team refuses to go the site at night cause they have to cross "NanPapay" area. INC378412 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 5/18/2020 22:18 4:44:18 Dependent Affected by the power issue at the main site Affected by HDO302 INC378433 HAIGA067 CARACOLIE_II Grande-Anse ZTE 2G+3G B Talkpool 5/19/2020 0:39 2:23:18 Power Power Failure (Indeterminate) Team has been informed to reach the site follow-up is ongoing. ETA 6:00 am. INC378440 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/19/2020 2:08 0:54:18 Power Power Failure (Indeterminate) TP refuses to go on site INC378443 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/19/2020 2:23 0:39:18 Power Power Failure (Indeterminate) Private property , team will be on site at 7:00 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC341018 HGA047 VALADE Nippes Ericsson 2G D 26-Feb-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Arrangement made with reconnaissance. Team will be on site tomorrow May 17th to restore the site Security ETR May 17th expired INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 19 01:06:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 19 May 2020 07:06:10 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 861:03:41 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 612:14:41 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 334:21:41 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 206:13:41 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 197:57:41 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 135:35:41 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 135:07:41 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 124:57:41 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 66:28:41 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 66:07:41 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 54:26:41 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377911 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/17/2020 20:57 30:08:41 RBS RBS Fault (DTRU failure) Faulty DTRU . Spare is expected to be replaced 05/18/2020. INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 21:35:41 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 3G D Talkpool 5/18/2020 21:14 5:51:41 Power Generator Failure (Engine Knocking ) Engine is knocking, reported talkpool team. ETR not provided yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 19 01:19:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 19 May 2020 07:19:54 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 03:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 03:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC378340 HAIGA100 MARFRANC Grande-Anse ZTE C Talkpool 5/18/2020 20:08 7:11:16 Power Power Failure (Indeterminate) Site is located in a private building; team will go back to the site this morning. INC378431 HAIDO224 DELMAS_30 Port-au-Prince Huawei A Talkpool 5/19/2020 0:29 2:50:16 Power Generator failure (Indeterminate) TP is not maging it's team to reach the site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 19 02:40:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 19 May 2020 08:40:37 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 7 9 5 14 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 2 1 0 17 ZTE 9 9 4 0 11 Huawei 3 3 3 0 7 Network 28 14 8 0 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 4 0 0 4 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 323:42:53 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 218:08:53 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 183:28:53 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 109:58:53 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 107:51:53 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 62:55:53 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 5/16/2020 19:24 57:14:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 35:54:53 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue, follow up is ongoing. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 20:19:53 Power Power Failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378054 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C O&M Fuel 5/18/2020 10:38 18:00:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 18/05/2020 at 04h22 PM. Feedback is expected from them INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 17:48:53 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC377933 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/18/2020 11:07 17:31:53 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378096 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/18/2020 12:13 16:25:53 Power Generator failure (Flexible muffler issue) Flexible muffler faulty. Spare part not available for replacement INC378173 HGA047 VALADE Nippes Ericsson 2G D O&M Fuel 5/18/2020 14:55 13:43:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 18/05/2020 at 05h57 PM. Feedback is expected from them INC378244 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 5/18/2020 15:55 12:43:53 Power Generator failure (Fuel issue) Talkpool reported that site is out of fuel INC378302 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/18/2020 16:53 11:45:53 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site due to heavy rain INC378261 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/18/2020 17:17 11:21:53 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378285 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/18/2020 18:43 9:55:53 Power Generator Failure (Engine Knocking ) engine reported Knocking by TP Team . INC378285 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/18/2020 18:43 9:55:53 Dependent Affected by the power issue at the main site Affected by HDN213 INC378326 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/18/2020 19:20 9:18:53 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC378332 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/18/2020 19:50 8:48:53 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378291 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/18/2020 20:27 8:11:53 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 7:24:53 Power Generator Failure (Engine Knocking ) Engine is knocking, reported talkpool team. ETR not provided yet INC378351 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/18/2020 21:34 7:04:53 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378351 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/18/2020 21:34 7:04:53 Dependent Affected by the power issue at the main site Affected by HDC318 INC378356 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/18/2020 22:15 6:23:53 Power Power Failure (Indeterminate) TP claimed that area isn't safe , ETA 05/18/2020 6:30 AM INC378356 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/18/2020 22:15 6:23:53 Dependent Affected by the power issue at the main site Attached to HDO111 INC378411 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/18/2020 22:15 6:23:53 Power Generator failure (Indeterminate) Red Zone , Team will reach the site at 7 AM INC378414 HAIDO506 BON_REPOS_II Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 5/18/2020 22:16 6:22:53 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 12:10 AM , ETR to be provided by them INC378412 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Talkpool 5/18/2020 22:18 6:20:53 Power Generator failure (Indeterminate) Talkpool Team refuses to go the site at night cause they have to cross "NanPapay" area. INC378412 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 5/18/2020 22:18 6:20:53 Dependent Affected by the power issue at the main site Affected by HDO302 INC378433 HAIGA067 CARACOLIE_II Grande-Anse ZTE 2G+3G B Talkpool 5/19/2020 0:39 3:59:53 Power Power Failure (Indeterminate) Team has been informed to reach the site follow-up is ongoing. ETA 6:00 am. INC378440 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/19/2020 2:08 2:30:53 Power Power Failure (Indeterminate) TP refuses to go on site INC378443 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/19/2020 2:23 2:15:53 Power Power Failure (Indeterminate) Private property , team will be on site at 7:00 AM INC378445 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/19/2020 3:30 1:08:53 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 19 04:21:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 19 May 2020 10:21:17 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 864:18:39 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 615:29:38 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 337:36:38 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 209:28:38 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 201:12:38 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 138:50:39 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 138:22:38 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 128:12:38 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 69:43:39 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 69:22:38 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 57:41:38 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377911 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/17/2020 20:57 33:23:38 RBS RBS Fault (DTRU failure) Faulty DTRU . Spare is expected to be replaced 05/18/2020. INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 24:50:39 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 3G D Talkpool 5/18/2020 21:14 9:06:38 Power Generator Failure (Engine Knocking ) Engine is knocking, reported talkpool team. ETR not provided yet INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 4:30 1:50:39 Transmission Transmission (Indeterminate) Team has been informed. ETA not provided yet INC378398 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/19/2020 5:34 0:46:39 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 19 04:21:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 19 May 2020 10:21:59 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 AM. ? There's no site currently running on battery now. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 19 05:07:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 19 May 2020 11:07:20 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 19th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 19th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 326:04:56 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 220:30:56 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 185:50:56 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 112:20:56 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 110:13:56 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 65:17:56 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M Fuel 5/16/2020 19:24 59:36:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 38:16:56 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue, follow up is ongoing. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 22:41:56 Power Power Failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378054 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C O&M Fuel 5/18/2020 10:38 20:22:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since 18/05/2020 at 04h22 PM. Feedback is expected from them INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 20:10:56 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC377933 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/18/2020 11:07 19:53:56 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378096 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/18/2020 12:13 18:47:56 Power Generator failure (Flexible muffler issue) Flexible muffler faulty. Spare part not available for replacement INC378173 HGA047 VALADE Nippes Ericsson 2G D O&M Fuel 5/18/2020 14:55 16:05:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since 18/05/2020 at 05h57 PM. Feedback is expected from them INC378244 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 5/18/2020 15:55 15:05:56 Power Generator failure (Fuel issue) Fuel Team is informed since 5/18/2020 at 21:00 PM INC378302 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/18/2020 16:53 14:07:56 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site due to heavy rain . ETA:7h10 AM INC378261 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/18/2020 17:17 13:43:56 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378285 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/18/2020 18:43 12:17:56 Power Generator Failure (Engine Knocking ) Engine reported Knocking by TP Team . INC378285 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/18/2020 18:43 12:17:56 Dependent Affected by the power issue at the main site Affected by HDN213 INC378326 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/18/2020 19:20 11:40:56 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC378332 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/18/2020 19:50 11:10:56 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378291 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/18/2020 20:27 10:33:56 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 9:46:56 Power Generator Failure (Engine Knocking ) Engine is knocking, reported talk pool team. ETR not provided yet INC378351 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/18/2020 21:34 9:26:56 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378351 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/18/2020 21:34 9:26:56 Dependent Affected by the power issue at the main site Affected by HDC318 INC378411 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/18/2020 22:15 8:45:56 Power Generator failure (Indeterminate) Red Zone , Team will reach the site at 7 AM INC378414 HAIDO506 BON_REPOS_II Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 5/18/2020 22:16 8:44:56 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 12:10 AM , ETR to be provided by them INC378412 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Talkpool 5/18/2020 22:18 8:42:56 Power Generator failure (Indeterminate) Team is on the way .New ETA:7h30 AM INC378412 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 5/18/2020 22:18 8:42:56 Dependent Affected by the power issue at the main site Affected by HDO302 INC378433 HAIGA067 CARACOLIE_II Grande-Anse ZTE 2G+3G B Talkpool 5/19/2020 0:39 6:21:56 Power Power Failure (Indeterminate) Team is working on site. INC378244 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M_Fuel 5/19/2020 1:47 5:13:56 Dependent Affected by the fuel issue at the main site Affected by HDN030 INC378440 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/19/2020 2:08 4:52:56 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 6:29 AM , ETR to be provided by them INC378443 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/19/2020 2:23 4:37:56 Power Power Failure (Indeterminate) Team is waiting for access INC378445 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/19/2020 3:30 3:30:56 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378445 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/19/2020 3:30 3:30:56 Dependent Affected by the power issue at the main site Affected by HDC360 INC378395 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/19/2020 4:13 2:47:56 Power Power Failure (Indeterminate) Team is waiting for access INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C Talkpool 5/19/2020 4:40 2:20:56 Power Power Failure (Indeterminate) Site is located in a private building; team will go back to the site this morning. INC378451 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G C Talkpool 5/19/2020 6:01 0:59:56 Power Power Failure (Indeterminate) Team has been informed; ETA 8:45 am. INC378501 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/19/2020 6:05 0:55:56 Power Generator failure (Indeterminate) Team is already informed . ETA to be provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 864:58:56 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 616:09:56 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 338:16:56 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 210:08:56 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 201:52:56 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 139:30:56 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 139:02:56 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 128:52:56 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 70:23:56 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 70:02:56 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 58:21:56 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377911 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/17/2020 20:57 34:03:56 RBS RBS Fault (DTRU failure) Faulty DTRU . Spare is expected to be replaced 05/18/2020. INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 25:30:56 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 3G D Talkpool 5/18/2020 21:14 9:46:56 Power Generator Failure (Engine Knocking ) Engine is knocking, reported talkpool team. ETR not provided yet INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 4:30 2:30:56 Transmission Transmission (Indeterminate) Team has been informed. ETA not provided yet INC378398 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/19/2020 5:34 1:26:56 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC378167 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 5/18/2020 14:19 5/18/2020 18:45 4:26:00 4:00:00 Not Compliant RBS RBS Fault (Breaker tripped) RBS not powered Need to be justified Power reset performed in the RBS. INC378167 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/18/2020 14:19 5/18/2020 18:45 4:26:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDO388 Cascaded Site is back in service once issue solved at the main site. INC378167 HDO368 MORNE_GAUDER Ouest Ericsson 3G C Talkpool 5/18/2020 14:19 5/18/2020 18:45 4:26:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDO388 Cascaded Site is back in service once issue solved at the main site. INC378167 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/18/2020 14:19 5/18/2020 18:45 4:26:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDO388 Cascaded Site is back in service once issue solved at the main site. INC378286 HDS309 PETAVI Sud-Est Ericsson 2G+3G C Talkpool 5/18/2020 19:54 5/18/2020 21:50 1:55:26 4:00:00 Compliant Power Generator failure (High temperature) Due to dirty radiator OK 1 gallon of coolant added. INC377995 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 5/18/2020 17:32 5/18/2020 19:22 1:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC206 OK Back up with the nmain site INC377995 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 5/18/2020 17:32 5/19/2020 19:22 25:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC206 OK Back up with the nmain site INC377995 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 5/18/2020 17:32 5/20/2020 19:22 49:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC206 OK Back up with the nmain site INC378306 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 5/18/2020 17:10 5/18/2020 19:49 2:39:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC378233 HAIDC005 SAINT_MARC Artibonite Huawei 2G+3G+LTE A Talkpool 5/18/2020 18:17 5/18/2020 19:32 1:15:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC378233 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G+LTE C Talkpool 5/18/2020 18:17 5/18/2020 19:32 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 OK Back up with the main site INC378233 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 5/18/2020 18:17 5/18/2020 19:32 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 OK Back up with the main site INC378233 HDC031 TERRE_BLANCHE_ST MARC Artibonite Huawei 2G C Talkpool 5/18/2020 18:17 5/18/2020 19:32 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 OK Back up with the main site INC378233 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G C Talkpool 5/18/2020 18:17 5/18/2020 19:32 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 OK Back up with the main site INC378233 HDC017 BLAUCKAUS_ SM Artibonite Huawei 2G+3G+LTE B Talkpool 5/18/2020 18:17 5/18/2020 19:32 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 OK Back up with the main site INC378233 HDC004 FRECYNEAU Artibonite Huawei 2G+3G+LTE A Talkpool 5/18/2020 18:17 5/18/2020 19:32 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 OK Back up with the main site INC378233 HDC013 CHEMIN_NEUF Artibonite Huawei 2G+3G+LTE A Talkpool 5/18/2020 18:17 5/18/2020 19:32 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 OK Back up with the main site INC378233 HDC014 FLEURANCEAU Artibonite Huawei 2G+3G+LTE A Talkpool 5/18/2020 18:17 5/18/2020 19:32 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 OK Back up with the main site INC378233 HDC018 VENOTTE Artibonite Huawei 2G+3G C Talkpool 5/18/2020 18:17 5/18/2020 19:32 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 OK Back up with the main site INC378233 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 5/18/2020 18:17 5/18/2020 19:32 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 OK Back up with the main site INC378233 HDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 5/18/2020 18:17 5/18/2020 19:32 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 OK Back up with the main site INC378233 HDC020 MORNE_FORT_COW Artibonite Huawei 2G+3G+LTE A Talkpool 5/18/2020 18:17 5/18/2020 19:32 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 OK Back up with the main site INC378233 HDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE A Talkpool 5/18/2020 18:17 5/18/2020 19:32 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 OK Back up with the main site INC378233 HDC007 PIVERT Artibonite Huawei 2G+3G+LTE C Talkpool 5/18/2020 18:17 5/18/2020 19:32 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 OK Back up with the main site INC378233 HDC029 CHARRETTES Artibonite Huawei 2G C Talkpool 5/18/2020 18:17 5/18/2020 19:32 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 OK Back up with the main site INC378233 HDC010 PONT_TAMBOUR Artibonite Huawei 2G+3G+LTE A Talkpool 5/18/2020 18:17 5/18/2020 19:32 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 OK Back up with the main site INC378233 HDC011 CITE_KEBREAU Artibonite Huawei 2G+3G+LTE A Talkpool 5/18/2020 18:17 5/18/2020 19:32 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 OK Back up with the main site INC378233 HDS316 BAIS D'ORANGE Sud-Est Ericsson 2G D O&M Fuel 5/18/2020 18:17 5/18/2020 19:32 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 OK Back up with the main site INC378233 HDN268 PECHE_BONHEUR_CAPHAITIEN Nord Ericsson 2G D Talkpool 5/18/2020 18:17 5/18/2020 19:32 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 OK Back up with the main site INC378233 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/18/2020 18:17 5/18/2020 19:32 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 OK Back up with the main site INC378233 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 5/18/2020 18:17 5/18/2020 19:32 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 OK Back up with the main site INC378233 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 5/18/2020 18:17 5/18/2020 19:32 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 OK Back up with the main site INC378233 HDc265 BARRIERE_CASTERA Artibonite Ericsson 3G A Talkpool 5/18/2020 18:17 5/18/2020 19:32 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC005 OK Back up with the main site INC378321 HDN008 BELLE_PLAINE Nord ZTE 2G+3G C Talkpool 5/18/2020 18:42 5/18/2020 19:31 0:49:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC378321 HDN202 LACOUPE_LIMBE Nord Ericsson 2G D Talkpool 5/18/2020 18:42 5/18/2020 19:31 0:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site INC378321 HDN208 LIMBE Nord Ericsson 2G A Talkpool 5/18/2020 18:42 5/18/2020 19:31 0:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site INC378321 HDN245 BAS_LIMBE Nord Ericsson 2G B Talkpool 5/18/2020 18:42 5/18/2020 19:31 0:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site INC378321 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 5/18/2020 18:42 5/18/2020 19:31 0:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site INC378321 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 5/18/2020 18:42 5/18/2020 19:31 0:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site INC378321 HDN260 PREVAL Nord Ericsson 2G B Talkpool 5/18/2020 18:42 5/18/2020 19:31 0:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site INC378321 HDN272 BAS_LIMBE_II Nord Ericsson 2G C Talkpool 5/18/2020 18:42 5/18/2020 19:31 0:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site INC378321 HDN280 BAS_QUARTIER Nord Ericsson 2G D Talkpool 5/18/2020 18:42 5/18/2020 19:31 0:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site INC378321 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/18/2020 18:42 5/18/2020 19:31 0:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site INC378321 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 5/18/2020 18:42 5/18/2020 19:31 0:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site INC378321 HDN227 MORNE_JOSUE Nord Ericsson 2G C Talkpool 5/18/2020 18:42 5/18/2020 19:31 0:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site INC378321 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 5/18/2020 18:42 5/18/2020 19:31 0:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site INC378321 HDN203 CHABAUD Nord Ericsson 2G D Talkpool 5/18/2020 18:42 5/18/2020 19:31 0:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site INC378321 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 5/18/2020 18:42 5/18/2020 19:31 0:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site INC378321 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/18/2020 18:42 5/18/2020 19:31 0:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site INC378321 HDN211 MILOT Nord Ericsson 2G B Talkpool 5/18/2020 18:42 5/18/2020 19:31 0:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site INC378321 HDN304 ROBILLARD Nord Ericsson 2G D Talkpool 5/18/2020 18:42 5/18/2020 19:31 0:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site INC378321 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 5/18/2020 18:42 5/18/2020 19:31 0:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site INC378321 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 5/18/2020 18:42 5/18/2020 19:31 0:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site INC378321 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 5/18/2020 18:42 5/18/2020 19:31 0:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site INC377431 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 5/16/2020 13:30 5/17/2020 19:01 29:31:00 4:00:00 Not Compliant Transmission Transmission (RAU failure) Faulty RAU Spare Faulty RAU Replaced INC378274 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 5/18/2020 18:27 5/18/2020 19:28 1:01:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC378328 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G B Talkpool 5/18/2020 19:18 5/18/2020 20:08 0:49:25 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC378328 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 19:18 5/18/2020 20:08 0:49:25 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN008 OK Back up with the main site INC378224 HDO316 THOMAZEAU Ouest Ericsson 2G B Talkpool 5/18/2020 14:20 5/18/2020 21:21 7:01:00 4:00:00 Not Compliant Transmission Transmission (Link failure) High temp in the shelter at SDH030 Need to be justified Site back up once High temp issue solved at The far-end SDH030 INC378224 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/18/2020 14:20 5/18/2020 21:21 7:01:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO316 Cascaded Back up with the main site INC378224 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 5/18/2020 14:20 5/18/2020 21:21 7:01:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO316 Cascaded Back up with the main site INC378224 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/18/2020 14:20 5/18/2020 21:21 7:01:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO316 Cascaded Back up with the main site INC378224 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 5/18/2020 14:20 5/18/2020 21:21 7:01:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO316 Cascaded Back up with the main site INC377836 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/17/2020 17:32 5/18/2020 21:12 27:40:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC378293 HDC115 RUELLE_FLEURISSAINT Artibonite Huawei 2G+3G+LTE B Talkpool 5/18/2020 22:18 5/19/2020 0:58 2:40:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 19 06:56:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 19 May 2020 12:56:22 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 7 8 7 13 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 2 1 0 15 ZTE 12 11 4 0 12 Huawei 8 8 8 0 8 Network 35 21 13 0 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 7 0 0 3 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 327:59:09 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 222:25:09 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 187:45:09 Power Power Failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 114:15:09 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 112:08:09 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/19/2020 INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 67:12:09 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/16/2020 19:24 61:31:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 16th 2020) at 10:00 PM. But a full rectification report is required from TP before the site refueling operation. INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 40:11:09 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue, follow up is ongoing. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 24:36:09 Power Power Failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378054 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C O&M FUEL 5/18/2020 10:38 22:17:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since 18/05/2020 at 04h22 PM. Feedback is expected from them INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 22:05:09 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC377933 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/18/2020 11:07 21:48:09 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378096 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/18/2020 12:13 20:42:09 Power Generator failure (Flexible muffler issue) Flexible muffler is defective. Spare already collected. Next update to share when available INC378173 HGA047 VALADE Nippes Ericsson 2G D O&M FUEL 5/18/2020 14:55 18:00:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since 18/05/2020 at 05h57 PM. Feedback is expected from them INC378244 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 5/18/2020 15:55 17:00:09 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/18/2020 at 9:00 PM INC378302 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/18/2020 16:53 16:02:09 Power Generator failure (Indeterminate) Team is waiting for access INC378261 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/18/2020 17:17 15:38:09 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378285 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/18/2020 18:43 14:12:09 Power Generator Failure (Engine Knocking ) Engine reported Knocking by TP Team . INC378285 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/18/2020 18:43 14:12:09 Dependent Affected by the power issue at the main site Affected by HDN213 INC378332 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/18/2020 19:50 13:05:09 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378291 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/18/2020 20:27 12:28:09 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 11:41:09 Power Generator Failure (Engine Knocking ) Engine is knocking, reported Talkpool team. ETR not provided yet INC378351 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/18/2020 21:34 11:21:09 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378411 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/18/2020 22:15 10:40:09 Power Generator failure (Indeterminate) Red Zone , Team will reach the site at 8:00 AM, is expired new will be shared INC378414 HAIDO506 BON_REPOS_II Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 5/18/2020 22:16 10:39:09 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 12:10 AM. ETR to be provided by them INC378412 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Talkpool 5/18/2020 22:18 10:37:09 Power Generator failure (Indeterminate) Team is on site INC378412 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 5/18/2020 22:18 10:37:09 Dependent Affected by the power issue at the main site Affected by HDO301 INC378244 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M_Fuel 5/19/2020 1:47 7:08:09 Dependent Affected by the fuel issue at the main site Affected by HDN030 INC378440 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/19/2020 2:08 6:47:09 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 6:29 AM. ETR to be provided by them INC378443 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/19/2020 2:23 6:32:09 Power Power Failure (Indeterminate) Team is working on site. INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C Talkpool 5/19/2020 4:40 4:15:09 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:00h INC378451 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G C Talkpool 5/19/2020 6:01 2:54:09 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:45h INC378506 HAIDO224 DELMAS_30 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 5/19/2020 6:53 2:02:09 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 7:44 AM. ETR to be provided by them INC378513 HAIDS257 MME BERNARD Sud ZTE 2G+3G C Talkpool 5/19/2020 7:22 1:33:09 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC378518 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/19/2020 7:40 1:15:09 Power Generator failure (Indeterminate) Team is informed, ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 19 07:50:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 19 May 2020 13:50:55 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 7 9 7 14 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 2 1 0 16 ZTE 8 8 3 0 12 Huawei 6 6 6 0 9 Network 27 16 10 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 7 0 1 5 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 328:00:02 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 222:46:20 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 187:46:02 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 114:36:09 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 112:47:10 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/19/2020 INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 67:51:10 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/16/2020 19:24 62:10:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 16th 2020) at 10:00 PM. ETA: 10:30h INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 40:32:21 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue, follow up is ongoing. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 24:37:02 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378054 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C O&M FUEL 5/18/2020 10:38 22:56:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 18/05/2020 at 04h22 PM. ETA: 10:00h INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 22:26:21 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC378096 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/18/2020 12:13 21:21:10 Power Generator failure (Flexible muffler issue) Flexible muffler is defective. Spare already collected. ETA: 1:30 PM. INC378173 HGA047 VALADE Nippes Ericsson 2G D O&M FUEL 5/18/2020 14:55 18:39:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 18/05/2020 at 05h57 PM. Feedback is expected from them INC378244 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 5/18/2020 15:55 17:21:21 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/18/2020 at 9:00 PM, ETR not yet available INC378302 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/18/2020 16:53 16:23:21 Transmission Transmission (Indeterminate) After power team intervention, TX is requested, ETA not yet provided INC378261 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/18/2020 17:17 15:59:21 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378285 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/18/2020 18:43 14:32:27 Power Generator Failure (Engine Knocking ) Engine reported Knocking by TP Team . INC378285 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/18/2020 18:43 14:32:27 Dependent Affected by the power issue at the main site Affected by HDN213 INC378332 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/18/2020 19:50 13:25:27 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378291 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/18/2020 20:27 12:48:27 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 12:02:21 Power Generator Failure (Engine Knocking ) Engine is knocking, reported Talkpool team. ETR not provided yet INC378351 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/18/2020 21:34 11:41:27 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378411 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/18/2020 22:15 11:00:27 Power Generator failure (Indeterminate) Red Zone , Team will reach the site at 8:00 AM, is expired new will be shared INC378412 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Talkpool 5/18/2020 22:18 10:57:27 Power Generator failure (Indeterminate) Team is on site INC378412 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 5/18/2020 22:18 10:57:27 Dependent Affected by the power issue at the main site Affected by HDO301 INC378414 HAIDO506 BON_REPOS_II Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 5/18/2020 22:16 10:40:02 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 12:10 AM. ETR to be provided by them INC378244 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M_Fuel 5/19/2020 1:47 7:29:21 Dependent Affected by the fuel issue at the main site Affected by HDN030 INC378440 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/19/2020 2:08 6:48:02 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 6:29 AM. ETR to be provided by them INC378443 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/19/2020 2:23 6:33:02 Power Power Failure (Indeterminate) Team is still working on site. INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C Talkpool 5/19/2020 4:40 4:53:20 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:00h INC378451 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G C Talkpool 5/19/2020 6:01 3:32:17 Power Generator Failure (Alternator Failure) Faulty DC alternator need to be replaced. Next update to share when available INC378513 HAIDS257 MME BERNARD Sud ZTE 2G+3G C Talkpool 5/19/2020 7:22 2:11:28 Power Power Failure (Indeterminate) Site is located on an island, team will arrive on site once the boat is available to cross. ETA: 12:00h INC378506 HAIDO224 DELMAS_30 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 5/19/2020 6:53 2:03:02 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 7:44 AM. ETR to be provided by them INC378521 HDC253 ENNERY Artibonite Ericsson 2G D Talkpool 5/19/2020 8:14 1:01:41 Power Generator failure (Indeterminate) Team is informed, ETA 10:30 AM INC378521 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/19/2020 8:14 1:01:41 Dependent Affected by the power issue at the main site Affected by HDC253 INC378521 COW032 ENNERY_COW Artibonite Ericsson 2G D Talkpool 5/19/2020 8:14 1:01:41 Dependent Affected by the power issue at the main site Affected by HDC253 INC378471 HAIDO033 LILAVOIS_1 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/19/2020 8:23 0:32:47 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:45 AM. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 19 07:54:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 19 May 2020 13:54:23 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 9:00 AM In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 9:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC378517 HAIDO218 MARIANI_1 Port-au-Prince ZTE A Talkpool 5/19/2020 7:53 2:00:03 Power Generator failure (Indeterminate) Team is on site for corrective action Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 19 07:57:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 19 May 2020 13:57:09 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 9:00 AM In-Reply-To: References: Message-ID: Hello All, Please receive below the report for partially down sites in the network for 09:00 AM Sites_out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 867:53:40 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 619:04:40 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 341:11:40 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 213:03:40 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 204:47:40 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 142:25:40 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 141:57:40 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 131:47:40 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377254 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/16/2020 8:37 73:18:40 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 72:57:40 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 61:16:40 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377911 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/17/2020 20:57 36:58:40 RBS RBS Fault (DTRU failure) Faulty DTRU . Spare to be collected from WH INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 28:25:40 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC378445 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/19/2020 3:30 6:25:40 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC378501 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/19/2020 6:05 3:50:40 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC378525 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 5/19/2020 8:45 1:10:40 RBS RBS Fault (Indeterminate) Band 900 down, team is informed, ETA is 12:20 PM Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Tue May 19 08:11:19 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Tue, 19 May 2020 14:11:19 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM In-Reply-To: References: Message-ID: HGA058 ? Restored HDC299 ? Restored HDC334 ? Restored HDN294 ? Restored HDC318 ? Restored HDO301 ? Restored HDO014 ? Restored HDS191 ? ETA 12PM with Spare DC ALT Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 19 May 2020 09:52 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Geoffrey Collins; Jean Yvelt Marseille; Hai_NOC; HAI_Tech_Noc Subject: [Fon] NOC hourly report at 09:00 AM Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 7 9 7 14 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 2 1 0 16 ZTE 8 8 3 0 12 Huawei 6 6 6 0 9 Network 27 16 10 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 7 0 1 5 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 328:00:02 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 222:46:20 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 187:46:02 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 114:36:09 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 112:47:10 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/19/2020 INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 67:51:10 Power Power Failure (Indeterminate) Site is planning to be relocated. Now, it's running out of fuel. A rescue is planning to be done. Awaiting the approval. INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/16/2020 19:24 62:10:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 16th 2020) at 10:00 PM. ETA: 10:30h INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 40:32:21 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue, follow up is ongoing. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 24:37:02 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378054 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C O&M FUEL 5/18/2020 10:38 22:56:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 18/05/2020 at 04h22 PM. ETA: 10:00h INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 22:26:21 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC378096 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/18/2020 12:13 21:21:10 Power Generator failure (Flexible muffler issue) Flexible muffler is defective. Spare already collected. ETA: 1:30 PM. INC378173 HGA047 VALADE Nippes Ericsson 2G D O&M FUEL 5/18/2020 14:55 18:39:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 18/05/2020 at 05h57 PM. Feedback is expected from them INC378244 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 5/18/2020 15:55 17:21:21 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/18/2020 at 9:00 PM, ETR not yet available INC378302 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/18/2020 16:53 16:23:21 Transmission Transmission (Indeterminate) After power team intervention, TX is requested, ETA not yet provided INC378261 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/18/2020 17:17 15:59:21 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378285 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/18/2020 18:43 14:32:27 Power Generator Failure (Engine Knocking ) Engine reported Knocking by TP Team . INC378285 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/18/2020 18:43 14:32:27 Dependent Affected by the power issue at the main site Affected by HDN213 INC378332 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/18/2020 19:50 13:25:27 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378291 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/18/2020 20:27 12:48:27 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 12:02:21 Power Generator Failure (Engine Knocking ) Engine is knocking, reported Talkpool team. ETR not provided yet INC378351 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/18/2020 21:34 11:41:27 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378411 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/18/2020 22:15 11:00:27 Power Generator failure (Indeterminate) Red Zone , Team will reach the site at 8:00 AM, is expired new will be shared INC378412 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Talkpool 5/18/2020 22:18 10:57:27 Power Generator failure (Indeterminate) Team is on site INC378412 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 5/18/2020 22:18 10:57:27 Dependent Affected by the power issue at the main site Affected by HDO301 INC378414 HAIDO506 BON_REPOS_II Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 5/18/2020 22:16 10:40:02 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 12:10 AM. ETR to be provided by them INC378244 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M_Fuel 5/19/2020 1:47 7:29:21 Dependent Affected by the fuel issue at the main site Affected by HDN030 INC378440 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/19/2020 2:08 6:48:02 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 6:29 AM. ETR to be provided by them INC378443 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/19/2020 2:23 6:33:02 Power Power Failure (Indeterminate) Team is still working on site. INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C Talkpool 5/19/2020 4:40 4:53:20 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:00h INC378451 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G C Talkpool 5/19/2020 6:01 3:32:17 Power Generator Failure (Alternator Failure) Faulty DC alternator need to be replaced. Next update to share when available INC378513 HAIDS257 MME BERNARD Sud ZTE 2G+3G C Talkpool 5/19/2020 7:22 2:11:28 Power Power Failure (Indeterminate) Site is located on an island, team will arrive on site once the boat is available to cross. ETA: 12:00h INC378506 HAIDO224 DELMAS_30 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 5/19/2020 6:53 2:03:02 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 7:44 AM. ETR to be provided by them INC378521 HDC253 ENNERY Artibonite Ericsson 2G D Talkpool 5/19/2020 8:14 1:01:41 Power Generator failure (Indeterminate) Team is informed, ETA 10:30 AM INC378521 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/19/2020 8:14 1:01:41 Dependent Affected by the power issue at the main site Affected by HDC253 INC378521 COW032 ENNERY_COW Artibonite Ericsson 2G D Talkpool 5/19/2020 8:14 1:01:41 Dependent Affected by the power issue at the main site Affected by HDC253 INC378471 HAIDO033 LILAVOIS_1 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/19/2020 8:23 0:32:47 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:45 AM. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: 4ABEB87F589E46C68792B68D9F70B5C7.png Type: image/png Size: 132 bytes Desc: 4ABEB87F589E46C68792B68D9F70B5C7.png URL: From Haiti.Noc at digicelgroup.com Tue May 19 09:23:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 19 May 2020 15:23:12 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 3 7 6 8 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 3 1 0 10 ZTE 7 6 0 0 7 Huawei 7 7 5 0 7 Network 23 16 6 0 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 4 0 2 1 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 329:55:59 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 224:41:04 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 189:41:59 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 116:30:53 Power Generator failure (Indeterminate) Population throwing stones to team who came to check the site. Site unreachable for the moment INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 114:13:02 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/19/2020 INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 42:27:05 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue, follow up is ongoing. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 26:32:59 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378054 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 5/18/2020 10:38 24:22:02 Power Power Failure (Indeterminate) Site remains down after refueling. Power team is informed. ETA to be provided INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 24:21:05 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC378096 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/18/2020 12:13 22:47:02 Power Generator failure (Flexible muffler issue) Flexible muffler is defective. Spare already collected. ETA: 1:30h INC378173 HGA047 VALADE Nippes Ericsson 2G D O&M FUEL 5/18/2020 14:55 20:05:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 18/05/2020 at 05h57 PM. Feedback is expected from them INC378302 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/18/2020 16:53 18:18:05 Transmission Transmission (Indeterminate) Team is informed, ETA 12:15 PM INC378285 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/18/2020 18:43 16:27:11 Power Generator Failure (Engine Knocking ) Engine reported Knocking by TP Team . INC378285 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/18/2020 18:43 16:27:11 Dependent Affected by the power issue at the main site Affected by HDN213 INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 13:57:05 Power Generator Failure (Engine Knocking ) Engine is knocking, reported talkpool team. ETR not provided yet INC378411 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/18/2020 22:15 12:55:11 Power Generator failure (Indeterminate) The ETA is expired, Team cannot provide any update INC378414 HAIDO506 BON_REPOS_II Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 5/18/2020 22:16 12:35:59 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 12:10 AM. ETR to be provided by them INC378440 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/19/2020 2:08 8:43:59 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 6:29 AM. ETR to be provided by them INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C O&M FUEL 5/19/2020 4:40 6:19:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/19/2020 at 10:31 am. ETR to be provided. INC378451 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G C Talkpool 5/19/2020 6:01 4:58:09 Power Generator Failure (Alternator Failure) Faulty DC alternator need to be replaced. Next update to share when available INC378512 HAIDO328 GUITON Ouest Huawei 2G+3G A Talkpool 5/19/2020 7:30 3:40:37 Power Generator failure (Indeterminate) Team is on site INC378513 HAIDS257 MME BERNARD Sud ZTE 2G+3G C Talkpool 5/19/2020 7:22 3:37:20 Power Power Failure (Indeterminate) Site is located on an island, team will arrive on site once the boat is available to cross. ETA: 12:00h INC378488 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 5/19/2020 9:05 2:05:38 Transmission Transmission (Indeterminate) Team is informed, ETA not yet available INC378478 HAIDO647 DUPLAN FORT-JACQUES_COW Port-au-Prince Huawei 2G+3G D Talkpool 5/19/2020 10:30 0:21:44 Power Generator failure (Indeterminate) Team is already dispatched. ETA: 11:30 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 19 12:42:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 19 May 2020 18:42:17 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 4 7 4 9 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 2 1 0 11 ZTE 5 4 0 0 5 Huawei 8 8 7 1 8 Network 24 14 8 1 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 6 0 0 2 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 332:55:51 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 227:41:22 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 192:41:51 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 119:31:11 Power Generator failure (Indeterminate) Population refuses to start the HPU pretending to much noise and vibration. Case is escalated to GM for assistance. Restarting Old AC genset is being discussed. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 117:14:01 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/22/2020 INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 45:27:23 Power Power Failure (Indeterminate) Case has been transferred from Acquisition to Finance. Finance response is expected but no ETR INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 29:32:51 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 27:21:23 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC378173 HGA047 VALADE Nippes Ericsson 2G D O&M FUEL 5/18/2020 14:55 23:06:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since 18/05/2020 at 05h57 PM. Feedback is expected from them INC378285 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/18/2020 18:43 19:27:29 Power Generator Failure (Engine Knocking ) Engine reported Knocking by TP Team . INC378285 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/18/2020 18:43 19:27:29 Dependent Affected by the power issue at the main site Affected by HDN213 INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 16:57:23 Power Generator Failure (Engine Knocking ) Engine is knocking, reported talkpool team. ETR not provided yet INC378411 HDC275 DAUPHINE Artibonite Ericsson 2G D O&M Fuel 5/18/2020 22:15 15:55:29 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 at 2:10 PM. ETR not yet available INC378414 HAIDO506 BON_REPOS_II Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 5/18/2020 22:16 15:35:51 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 12:10 AM. ETR to be provided by them INC378440 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/19/2020 2:08 11:43:51 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 6:29 AM. ETR to be provided by them INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C O&M FUEL 5/19/2020 4:40 9:20:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/19/2020 at 10:31 am. ETR to be provided. INC378451 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G C Talkpool 5/19/2020 6:01 7:59:08 Power Generator Failure (Alternator Failure) Faulty DC alternator need to be replaced. Next update to share when available INC378512 HAIDO328 GUITON Ouest Huawei 2G+3G A O&M Fuel 5/19/2020 7:30 6:40:55 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 at 11:50 AM. ETR not yet available INC378513 HAIDS257 MME BERNARD Sud ZTE 2G+3G C Talkpool 5/19/2020 7:22 6:38:19 Power Power Failure (Indeterminate) The site is located on an island, the team cannot cross because the sea is rough. Next update to share when available INC378626 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/19/2020 12:33 1:38:20 Dependent Affected by the power issue at the main site Affected by HDC171 INC378626 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 5/19/2020 12:33 1:38:20 Power Generator failure (Indeterminate) Team is informed, ETA 3:00 PM INC378576 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/19/2020 12:20 1:31:32 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 2:45 PM. INC378645 HDC157 FOND_IBO Artibonite Ericsson 2G D Talkpool 5/19/2020 13:33 0:38:17 Power Generator failure (Indeterminate) Team is informed, ETA 4:15 PM INC378644 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/19/2020 13:27 0:24:31 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:00 PM. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 19 12:46:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 19 May 2020 18:46:07 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 02:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 02:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC378624 HDO485 FONEMED Port-au-Prince Huawei C Talkpool 5/19/2020 12:38 1:12:57 Power Generator failure (Indeterminate) Team is working on site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 19 12:47:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 19 May 2020 18:47:01 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 2:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 872:16:07 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 623:27:07 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 345:34:07 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 217:26:07 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 209:10:04 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 146:48:07 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 136:10:07 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 65:38:16 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 44:53:12 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 32:36:45 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 28:48:46 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC378211 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 25:16:46 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced, Spare not yet available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 4:06 10:00:07 RBS RBS Fault (Indeterminate) Team is informed, ETA 5:00 PM INC377911 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/17/2020 20:57 8:54:25 RBS RBS Fault (DTRU failure) Faulty DTRU . Spare is expected to be replaced 05/18/2020. is expired Team cannot provide any update INC378398 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/19/2020 5:34 8:32:45 RBS RBS Fault (Indeterminate) Team is waiting for access INC378501 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/19/2020 6:05 8:01:46 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC378261 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/19/2020 9:20 4:46:45 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 19 14:17:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 19 May 2020 20:17:08 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 5 7 7 19 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 4 1 0 26 ZTE 5 4 0 0 5 Huawei 5 7 7 1 7 Network 35 15 8 1 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 4 0 1 11 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 332:55:51 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 229:35:04 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 192:41:51 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 121:24:53 Power Generator failure (Indeterminate) Population refuses to start the HPU pretending to much noise and vibration. Case is escalated to GM for assistance. Restarting Old AC genset is being discussed. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 119:18:36 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/22/2020 INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 47:21:05 Power Power Failure (Indeterminate) Case has been transferred from Acquisition to Finance. Finance response is expected but no ETR INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 29:32:51 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 29:15:05 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC378173 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/18/2020 14:55 25:10:36 Transmission Transmission (Indeterminate) Site remains down after refueling , no power issue found. TX team has been informed. ETA to be provided INC378285 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/18/2020 18:43 21:21:11 Power Generator Failure (Engine Knocking ) Engine reported Knocking by TP Team . INC378285 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/18/2020 18:43 21:21:11 Dependent Affected by the power issue at the main site Affected by HDN213 INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 18:51:05 Power Generator Failure (Engine Knocking ) Engine is knocking, reported talkpool team. ETR not provided yet INC378411 HDC275 DAUPHINE Artibonite Ericsson 2G D O&M Fuel 5/18/2020 22:15 17:49:11 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 at 2:10 PM. ETR not yet available INC378414 HAIDO506 BON_REPOS_II Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 5/18/2020 22:16 15:35:51 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 12:10 AM. ETR to be provided by them INC378440 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/19/2020 2:08 11:43:51 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 6:29 AM. ETR to be provided by them INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C O&M FUEL 5/19/2020 4:40 11:24:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/19/2020 at 10:31 am. ETR to be provided. INC378451 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G C Talkpool 5/19/2020 6:01 10:03:43 Power Generator Failure (Alternator Failure) Faulty DC alternator need to be replaced. ETA: 18:10h INC378513 HAIDS257 MME BERNARD Sud ZTE 2G+3G C Talkpool 5/19/2020 7:22 8:42:54 Power Power Failure (Indeterminate) The site is located on an island, the team cannot cross because the sea is rough. Next update to share when available INC378626 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/19/2020 12:33 3:32:02 Dependent Affected by the power issue at the main site Affected by HDC171 INC378626 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 5/19/2020 12:33 3:32:02 Power Generator failure (Indeterminate) Team is informed, ETA 3:00 PM, is expired Team cannot provide any update INC378645 HDC157 FOND_IBO Artibonite Ericsson 2G D Talkpool 5/19/2020 13:33 2:31:59 Power Generator failure (Indeterminate) Team is informed, ETA 4:15 PM INC378599 HDO404 THOZIN Ouest Ericsson 2G A Talkpool 5/19/2020 13:56 2:08:39 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 16:05h INC378627 HDS014 LOVING_LIGHT_HOTEL Sud-Est Ericsson 3G A Talkpool 5/19/2020 14:00 2:05:36 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 16:30h INC378660 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 5/19/2020 14:09 1:55:39 Power Generator failure (Indeterminate) Team is informed, ETA 5:20 PM INC378712 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/19/2020 14:20 1:44:59 Power Generator failure (Indeterminate) Team is informed, ETA 4:50 PM INC378576 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/19/2020 12:20 1:31:32 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 2:45 PM. INC378670 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 1:20:36 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC378719 HDC254 PUILBORO Artibonite Ericsson 2G D Talkpool 5/19/2020 15:08 0:56:41 Power Generator failure (Indeterminate) Team is informed, ETA 4:50 PM INC378719 HDN226 PLAISANCE Nord Ericsson 2G C Talkpool 5/19/2020 15:08 0:56:41 Dependent Affected by the power issue at the main site Affected by HDC254 INC378719 HDN204 BEDORET Nord Ericsson 2G D Talkpool 5/19/2020 15:08 0:56:41 Dependent Affected by the power issue at the main site Affected by HDC254 INC378719 HDN309 BELIZAIRE Nord Ericsson 2G D Talkpool 5/19/2020 15:08 0:56:41 Dependent Affected by the power issue at the main site Affected by HDC254 INC378719 HDN275 PILBORO Nord Ericsson 2G D Talkpool 5/19/2020 15:08 0:56:41 Dependent Affected by the power issue at the main site Affected by HDC254 INC378719 HDC277 GADJUMO Artibonite Ericsson 2G D Talkpool 5/19/2020 15:08 0:56:41 Dependent Affected by the power issue at the main site Affected by HDC254 INC378719 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 5/19/2020 15:08 0:56:41 Dependent Affected by the power issue at the main site Affected by HDC254 INC378719 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/19/2020 15:08 0:56:41 Dependent Affected by the power issue at the main site Affected by HDC254 INC378719 HDN281 CHAMPAGNE_PLAISANCE Nord Ericsson 2G D Talkpool 5/19/2020 15:08 0:56:41 Dependent Affected by the power issue at the main site Affected by HDC254 INC378719 HDN278 LETIRAULT Nord Ericsson 2G D Talkpool 5/19/2020 15:08 0:56:41 Dependent Affected by the power issue at the main site Affected by HDC254 INC378644 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/19/2020 13:27 0:24:31 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:00 PM. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Tue May 19 14:18:46 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Tue, 19 May 2020 20:18:46 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: Message-ID: HDO506 and HDO582 are on air. Best Regards, [cid:image002.jpg at 01D62DF9.2962B650] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Pierre Moise Bouloute On Behalf Of Haiti Noc Sent: Tuesday, May 19, 2020 4:17 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Hai_NOC ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 5 7 7 19 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 4 1 0 26 ZTE 5 4 0 0 5 Huawei 5 7 7 1 7 Network 35 15 8 1 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 4 0 1 11 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 332:55:51 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 229:35:04 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 192:41:51 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 121:24:53 Power Generator failure (Indeterminate) Population refuses to start the HPU pretending to much noise and vibration. Case is escalated to GM for assistance. Restarting Old AC genset is being discussed. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 119:18:36 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/22/2020 INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 47:21:05 Power Power Failure (Indeterminate) Case has been transferred from Acquisition to Finance. Finance response is expected but no ETR INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 29:32:51 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 29:15:05 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC378173 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/18/2020 14:55 25:10:36 Transmission Transmission (Indeterminate) Site remains down after refueling , no power issue found. TX team has been informed. ETA to be provided INC378285 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/18/2020 18:43 21:21:11 Power Generator Failure (Engine Knocking ) Engine reported Knocking by TP Team . INC378285 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/18/2020 18:43 21:21:11 Dependent Affected by the power issue at the main site Affected by HDN213 INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 18:51:05 Power Generator Failure (Engine Knocking ) Engine is knocking, reported talkpool team. ETR not provided yet INC378411 HDC275 DAUPHINE Artibonite Ericsson 2G D O&M Fuel 5/18/2020 22:15 17:49:11 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 at 2:10 PM. ETR not yet available INC378414 HAIDO506 BON_REPOS_II Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 5/18/2020 22:16 15:35:51 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 12:10 AM. ETR to be provided by them INC378440 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/19/2020 2:08 11:43:51 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 6:29 AM. ETR to be provided by them INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C O&M FUEL 5/19/2020 4:40 11:24:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/19/2020 at 10:31 am. ETR to be provided. INC378451 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G C Talkpool 5/19/2020 6:01 10:03:43 Power Generator Failure (Alternator Failure) Faulty DC alternator need to be replaced. ETA: 18:10h INC378513 HAIDS257 MME BERNARD Sud ZTE 2G+3G C Talkpool 5/19/2020 7:22 8:42:54 Power Power Failure (Indeterminate) The site is located on an island, the team cannot cross because the sea is rough. Next update to share when available INC378626 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/19/2020 12:33 3:32:02 Dependent Affected by the power issue at the main site Affected by HDC171 INC378626 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 5/19/2020 12:33 3:32:02 Power Generator failure (Indeterminate) Team is informed, ETA 3:00 PM, is expired Team cannot provide any update INC378645 HDC157 FOND_IBO Artibonite Ericsson 2G D Talkpool 5/19/2020 13:33 2:31:59 Power Generator failure (Indeterminate) Team is informed, ETA 4:15 PM INC378599 HDO404 THOZIN Ouest Ericsson 2G A Talkpool 5/19/2020 13:56 2:08:39 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 16:05h INC378627 HDS014 LOVING_LIGHT_HOTEL Sud-Est Ericsson 3G A Talkpool 5/19/2020 14:00 2:05:36 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 16:30h INC378660 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 5/19/2020 14:09 1:55:39 Power Generator failure (Indeterminate) Team is informed, ETA 5:20 PM INC378712 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/19/2020 14:20 1:44:59 Power Generator failure (Indeterminate) Team is informed, ETA 4:50 PM INC378576 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/19/2020 12:20 1:31:32 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 2:45 PM. INC378670 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 1:20:36 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC378719 HDC254 PUILBORO Artibonite Ericsson 2G D Talkpool 5/19/2020 15:08 0:56:41 Power Generator failure (Indeterminate) Team is informed, ETA 4:50 PM INC378719 HDN226 PLAISANCE Nord Ericsson 2G C Talkpool 5/19/2020 15:08 0:56:41 Dependent Affected by the power issue at the main site Affected by HDC254 INC378719 HDN204 BEDORET Nord Ericsson 2G D Talkpool 5/19/2020 15:08 0:56:41 Dependent Affected by the power issue at the main site Affected by HDC254 INC378719 HDN309 BELIZAIRE Nord Ericsson 2G D Talkpool 5/19/2020 15:08 0:56:41 Dependent Affected by the power issue at the main site Affected by HDC254 INC378719 HDN275 PILBORO Nord Ericsson 2G D Talkpool 5/19/2020 15:08 0:56:41 Dependent Affected by the power issue at the main site Affected by HDC254 INC378719 HDC277 GADJUMO Artibonite Ericsson 2G D Talkpool 5/19/2020 15:08 0:56:41 Dependent Affected by the power issue at the main site Affected by HDC254 INC378719 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 5/19/2020 15:08 0:56:41 Dependent Affected by the power issue at the main site Affected by HDC254 INC378719 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/19/2020 15:08 0:56:41 Dependent Affected by the power issue at the main site Affected by HDC254 INC378719 HDN281 CHAMPAGNE_PLAISANCE Nord Ericsson 2G D Talkpool 5/19/2020 15:08 0:56:41 Dependent Affected by the power issue at the main site Affected by HDC254 INC378719 HDN278 LETIRAULT Nord Ericsson 2G D Talkpool 5/19/2020 15:08 0:56:41 Dependent Affected by the power issue at the main site Affected by HDC254 INC378644 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/19/2020 13:27 0:24:31 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:00 PM. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2390 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 19 16:30:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 19 May 2020 22:30:48 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 06:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC378820 HAIDO224 DELMAS_30 Port-au-Prince Huawei A Talkpool 5/19/2020 17:23 0:29:34 Power Generator failure (Indeterminate) Team is already dispatched. ETA: 7:30 PM INC378818 HAIDO312 MALPASSE Ouest Huawei B Talkpool 5/19/20 17:09 0:54:34 Power Power Failure (Indeterminate) Team cannot reach the site because of the road blocked by a truck Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 19 16:35:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 19 May 2020 22:35:32 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 06:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 876:23:58 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 627:34:58 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 349:41:58 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 221:33:58 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 213:17:55 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 150:55:58 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 140:17:58 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 69:46:07 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 47:54:58 RBS RBS Fault (Indeterminate) Team is on site INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 44:53:12 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 36:39:54 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 32:51:54 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC378211 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 29:19:54 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced, Spare not yet available INC378398 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/19/2020 5:34 12:35:54 RBS RBS Fault (Indeterminate) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC378501 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/19/2020 6:05 12:04:54 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC377911 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/17/2020 20:57 8:54:25 RBS RBS Fault (DTRU failure) Faulty DTRU . Spare is expected to be replaced 05/18/2020. is expired Team cannot provide any update INC378261 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/19/2020 9:20 8:49:54 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378670 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 3:40:58 Dependent Affected by the power issue at the main site Affected by HGA132. INC378803 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/19/2020 16:30 1:39:41 RBS RBS Fault (Indeterminate) Team is aware, ETA not yet provided INC378812 HDO362 FAUCHE Ouest Ericsson 2G C Talkpool 5/19/2020 16:50 1:35:58 Power Power Failure (Indeterminate) Team is on site INC378744 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/19/2020 17:00 1:09:41 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378825 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/19/2020 17:15 0:54:52 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 19 17:17:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 19 May 2020 23:17:16 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 19th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 19th, 2020 till 7:00 PM > Sites Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 337:53:10 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 232:12:13 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 197:39:10 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 124:02:02 Power Generator failure (Indeterminate) Population refuses to start the HPU pretending to much noise and vibration. Case is escalated to GM for assistance. Restarting Old AC genset is being discussed. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 122:16:53 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/22/2020 INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 49:58:14 Power Power Failure (Indeterminate) Case has been transferred from Acquisition to Finance. Finance response is expected but no ETR INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 34:30:10 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 31:52:14 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC378285 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/18/2020 18:43 23:58:20 Power Generator Failure (Engine Knocking ) Engine reported Knocking by TP Team . INC378285 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/18/2020 18:43 23:58:20 Dependent Affected by the power issue at the main site Affected by HDN213 INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 21:28:14 Power Generator Failure (Engine Knocking ) Engine is knocking, reported talkpool team. ETR not provided yet INC378411 HDC275 DAUPHINE Artibonite Ericsson 2G D O&M Fuel 5/18/2020 22:15 20:26:20 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 at 2:10 PM. ETR not yet available INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C O&M FUEL 5/19/2020 4:40 14:23:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/19/2020 at 10:31 am. ETR to be provided. INC378451 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G C Talkpool 5/19/2020 6:01 13:02:00 Power Generator Failure (Alternator Failure) Faulty DC alternator need to be replaced. Replacement is ongoing INC378513 HAIDS257 MME BERNARD Sud ZTE 2G+3G C Talkpool 5/19/2020 7:22 11:41:11 Power Power Failure (Indeterminate) The site is located on an island, the team cannot cross because the sea is rough. Next update to share when available INC378576 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 5/19/2020 12:20 6:28:51 Fuel Generator failure (Fuel issue) Fuel team is informed since (/5/19/2020) at 2:58 PM. ETR will be provided. INC378644 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/19/2020 13:27 5:21:51 Power Generator failure (Indeterminate) Private house, There is nobody inside to open the door. Team will return once access is granted. INC378670 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 4:18:53 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC378698 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/19/2020 15:58 2:43:38 Power Generator failure (Indeterminate) Site is auto with EDH. Site will be recovered with commercial power EDH. INC378698 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 5/19/2020 15:58 2:43:38 Dependent Affected by the power issue at the main site Affected by HDN150 INC378698 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/19/2020 15:58 2:43:38 Dependent Affected by the power issue at the main site Affected by HDN150 INC378698 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/19/2020 15:58 2:43:38 Dependent Affected by the power issue at the main site Affected by HDN150 INC378730 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/19/2020 16:31 2:32:53 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC378809 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/19/2020 16:52 1:57:09 Power Generator failure (Indeterminate) Team is working on site. INC378823 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G B Talkpool 5/19/2020 17:28 1:20:53 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:15 PM INC378743 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/19/2020 17:29 1:20:01 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:00 pm. INC378822 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/19/2020 17:26 1:15:20 Power Generator failure (Indeterminate) Team is informed, ETA 8:20 PM INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 1:11:36 Power Generator failure (Indeterminate) After TX intervention, Power Team is informed, ETA 8:50 PM INC378833 HDS014 LOVING_LIGHT_HOTEL Sud-Est Ericsson 3G A Talkpool 5/19/2020 18:15 0:48:53 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC378751 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/19/2020 18:15 0:33:17 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC378836 HAIGA129 CARREFOUR_SANON Grande-Anse ZTE 2G+3G+LTE C Talkpool 5/19/2020 18:31 0:32:51 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC378759 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/19/2020 18:35 0:13:53 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC378759 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/19/2020 18:35 0:13:53 Dependent Affected by the power issue at the main site Affected by HDO594 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 876:23:58 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 627:34:58 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 349:41:58 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 221:33:58 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 213:17:55 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 150:55:58 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 140:17:58 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 69:46:07 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 47:54:58 RBS RBS Fault (Indeterminate) Team is on site INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 44:53:12 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 36:39:54 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 32:51:54 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC378211 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 29:19:54 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced, Spare not yet available INC378398 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/19/2020 5:34 12:35:54 RBS RBS Fault (Indeterminate) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC378501 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/19/2020 6:05 12:04:54 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC377911 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/17/2020 20:57 8:54:25 RBS RBS Fault (DTRU failure) Faulty DTRU . Spare is expected to be replaced 05/18/2020. is expired Team cannot provide any update INC378261 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/19/2020 9:20 8:49:54 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378670 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 3:40:58 Dependent Affected by the power issue at the main site Affected by HGA132. INC378803 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/19/2020 16:30 1:39:41 RBS RBS Fault (Indeterminate) Team is aware, ETA not yet provided INC378812 HDO362 FAUCHE Ouest Ericsson 2G C Talkpool 5/19/2020 16:50 1:35:58 Power Power Failure (Indeterminate) Team is on site INC378744 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/19/2020 17:00 1:09:41 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378825 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/19/2020 17:15 0:54:52 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. Site temporarily halted due to not able to resolve the issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC378351 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/18/2020 21:34 5/19/2020 10:14 12:39:06 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC206 Cascaded Back up with the main site INC378412 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Talkpool 5/18/2020 22:18 5/19/2020 10:08 11:49:56 4:00:00 Not Compliant Power Power (Sabotage) Case of sabotage/ Battery stolen on HPU Need to be justified The genset has been restarted on manual mode INC378412 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 5/18/2020 22:18 5/19/2020 10:08 11:49:56 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO301 Cascaded Back up with the main site INC378351 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/18/2020 21:34 5/19/2020 10:14 12:39:06 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site with the sunrise INC378244 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 5/18/2020 15:55 5/19/2020 11:30 19:35:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Tank fuel empty Fuel Delivery Delay Refueling done INC378244 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M_Fuel 5/19/2020 1:47 5/19/2020 11:30 9:43:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDN030 Cascaded Back up with the main site INC378521 HDC253 ENNERY Artibonite Ericsson 2G D Talkpool 5/19/2020 8:14 5/19/2020 11:30 3:15:20 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery failure Need to be justified Team restart genset with another battery INC378521 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/19/2020 8:14 5/19/2020 11:30 3:15:20 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC253 Cascaded Back up with the main site INC378521 COW032 ENNERY_COW Artibonite Ericsson 2G D Talkpool 5/19/2020 8:14 5/19/2020 11:30 3:15:20 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC253 Cascaded Back up with the main site INC378525 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 5/19/2020 8:45 5/19/2020 13:00 4:15:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) DUG Faulty OK DUG breaker tripped// breaker reset INC378445 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/19/2020 3:30 5/19/2020 9:22 5:52:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site Back up with the sunrise INC378518 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/19/2020 7:40 5/19/2020 10:17 2:37:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site Back up with the sunrise INC378512 HAIDO328 GUITON Ouest Huawei 2G+3G A Talkpool 5/19/2020 7:30 5/19/2020 16:41 9:10:32 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Refueling done power team restart genset INC378655 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 5/19/2020 13:33 5/19/2020 16:30 2:56:53 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC378660 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 5/19/2020 14:09 5/19/2020 17:40 3:30:34 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC378719 HDC254 PUILBORO Artibonite Ericsson 2G D Talkpool 5/19/2020 15:08 5/19/2020 17:10 2:01:36 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC378719 HDN226 PLAISANCE Nord Ericsson 2G C Talkpool 5/19/2020 15:08 5/19/2020 17:10 2:01:36 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC254 Cascaded Back up with the main site INC378719 HDN204 BEDORET Nord Ericsson 2G D Talkpool 5/19/2020 15:08 5/19/2020 17:10 2:01:36 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC254 Cascaded Back up with the main site INC378719 HDN309 BELIZAIRE Nord Ericsson 2G D Talkpool 5/19/2020 15:08 5/19/2020 17:10 2:01:36 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC254 Cascaded Back up with the main site INC378719 HDN275 PILBORO Nord Ericsson 2G D Talkpool 5/19/2020 15:08 5/19/2020 17:10 2:01:36 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC254 Cascaded Back up with the main site INC378719 HDC277 GADJUMO Artibonite Ericsson 2G D Talkpool 5/19/2020 15:08 5/19/2020 17:10 2:01:36 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC254 Cascaded Back up with the main site INC378719 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 5/19/2020 15:08 5/19/2020 17:10 2:01:36 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC254 Cascaded Back up with the main site INC378719 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/19/2020 15:08 5/19/2020 17:10 2:01:36 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC254 Cascaded Back up with the main site INC378719 HDN281 CHAMPAGNE_PLAISANCE Nord Ericsson 2G D Talkpool 5/19/2020 15:08 5/19/2020 17:10 2:01:36 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC254 Cascaded Back up with the main site INC378719 HDN278 LETIRAULT Nord Ericsson 2G D Talkpool 5/19/2020 15:08 5/19/2020 17:10 2:01:36 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC254 Cascaded Back up with the main site INC378688 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/19/2020 15:08 5/19/2020 18:04 2:55:35 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate OK Site back up without intervention INC378626 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 5/19/2020 12:33 5/19/2020 17:30 4:56:57 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate OK Site back up without intervention INC378645 HDC157 FOND_IBO Artibonite Ericsson 2G D O&M Fuel 5/19/2020 13:33 5/19/2020 18:45 5:12:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Tank fuel empty Fuel Delivery Delay Refueling done INC378395 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/19/2020 4:13 5/19/2020 7:32 3:19:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to fan belt broken OK Fan belt replaced, 1 gal. of coolant added and genset restarted. INC378443 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/19/2020 2:23 5/19/2020 9:22 6:59:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Underspeed due to priming pump dirty Need to be justified Priming pump cleaned, GM made and genset restarted. INC378506 HAIDO224 DELMAS_30 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 5/19/2020 6:53 5/19/2020 8:46 1:53:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted. INC378517 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 5/19/2020 9:27 5/19/2020 10:50 1:22:45 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to rear and front seal, radiator dirty OK GM made and genset has been restarted INC378478 HAIDO647 DUPLAN FORT-JACQUES_COW Port-au-Prince Huawei 2G+3G D Talkpool 5/19/2020 10:30 5/19/2020 10:35 0:04:45 4:00:00 Compliant Power Generator failure (Low Voltage) DC low voltage due to starter battery discharged OK Genset restarted with another battery INC378471 HAIDO033 LILAVOIS_1 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/19/2020 8:23 5/19/2020 10:49 2:25:45 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to fan belt des-adjusted OK Fan belt adjusted and genset restarted. INC378414 HAIDO506 BON_REPOS_II Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 5/18/2020 22:16 5/19/2020 13:46 15:30:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted. INC378440 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/19/2020 2:08 5/19/2020 12:35 10:27:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted. INC378585 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/19/2020 13:56 5/19/2020 15:08 1:11:40 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC378716 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/19/2020 14:55 5/19/2020 15:38 0:42:28 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored without intervention INC378732 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/19/2020 16:31 5/19/2020 17:21 0:49:47 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored without intervention INC378801 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/19/2020 16:19 5/19/2020 17:46 1:26:42 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure OK 1 1/2 gal. of oil, 1/2 gal. of coolant added and genset restarted. INC378806 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/19/2020 16:39 5/19/2020 17:58 1:18:32 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker Tripped OK Breaker reset and genset restarted. INC378806 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 5/19/2020 16:39 5/19/2020 17:58 1:18:32 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO111 Cascaded Back in the air with the main site INC378831 COW030 MARRIOTT_COW Port-au-Prince Ericsson 2G+3G+LTE A Talkpool 5/19/2020 18:20 5/19/2020 18:30 0:10:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC378433 HAIGA067 CARACOLIE_II Grande-Anse ZTE 2G+3G B Talkpool 5/19/2020 0:39 5/19/2020 8:16 7:37:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Lack of oil Need to be justified 1 gallon of oil and 0.5 gallon of coolant added INC378326 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/18/2020 19:20 5/19/2020 8:23 13:03:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC377411 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/16/2020 13:43 5/19/2020 10:52 69:09:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Power failure Fuel Delivery Delay Fuel added and genset restarted INC377383 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/16/2020 19:24 5/19/2020 10:07 62:43:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC378054 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 5/18/2020 10:38 5/19/2020 12:12 25:34:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Power failure Fuel Delivery Delay Fuel added and genset restarted INC378096 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/18/2020 12:13 5/19/2020 12:20 24:07:00 4:00:00 Not Compliant Power Generator failure (Flexible muffler issue) Flexible muffler is defective. Spare Flexible muffler has been replaced INC378536 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 5/19/2020 10:57 5/19/2020 13:30 2:32:18 4:00:00 Compliant Power Generator Failure (Overloaded) Faulty main breaker Spare Main breaker has been replaced INC378599 HDO404 THOZIN Ouest Ericsson 2G A Talkpool 5/19/2020 13:56 5/19/2020 16:40 2:43:03 4:00:00 Compliant Power Power Failure (Indeterminate) Power failure Fuel Delivery Delay Fuel added and genset restarted INC378627 HDS014 LOVING_LIGHT_HOTEL Sud-Est Ericsson 3G A Talkpool 5/19/2020 14:00 5/19/2020 16:50 2:50:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Faulty rear seal and front seal OK 1.5 gallon of oil added INC378173 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/18/2020 14:55 5/19/2020 16:50 25:55:00 4:00:00 Not Compliant RBS RBS Fault (Breaker tripped) RBS breaker tripped Need to be justified RBS breaker has been reset Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 19 18:52:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 20 May 2020 00:52:01 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 5 7 6 9 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 2 1 0 12 ZTE 5 5 1 0 5 Huawei 9 10 10 2 10 Network 26 17 12 2 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 3 0 0 2 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 339:51:38 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 234:17:38 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 199:37:38 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 126:07:38 Power Generator failure (Indeterminate) Population refuses to start the HPU pretending to much noise and vibration. Case is escalated to GM for assistance. Restarting Old AC genset is being discussed. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 124:00:38 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/22/2020 INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 52:03:38 Power Power Failure (Indeterminate) Case has been transferred from Acquisition to Finance. Finance response is expected but no ETR INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 36:28:38 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 33:57:38 Power Generator Failure (Engine broken) Talkpool breakdown the genset. ETR not provided yet INC378285 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/18/2020 18:43 26:04:38 Power Generator Failure (Engine Knocking ) Engine reported Knocking by TP Team . ETR not provided yet INC378285 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/18/2020 18:43 26:04:38 Dependent Affected by the power issue at the main site Affected by HDN213 INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 23:33:38 Power Generator Failure (Engine Knocking ) Engine is knocking, reported talkpool team. ETR not provided yet INC378411 HDC275 DAUPHINE Artibonite Ericsson 2G D O&M Fuel 5/18/2020 22:15 22:32:38 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 at 2:10 PM. ETR not yet available INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C O&M FUEL 5/19/2020 4:40 16:07:38 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/19/2020 at 10:31 am. ETR to be provided. INC378513 HAIDS257 MME BERNARD Sud ZTE 2G+3G C Talkpool 5/19/2020 7:22 13:25:38 Power Power Failure (Indeterminate) The site is located on an island, the team cannot cross because the sea is rough. Next update to share when available INC378576 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 5/19/2020 12:20 8:27:38 Fuel Generator failure (Fuel issue) Fuel team is informed since (/5/19/2020) at 2:58 PM. ETR will be provided. INC378644 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/19/2020 13:27 7:20:38 Power Generator failure (Indeterminate) Private house, There is nobody inside to open the door. Team will return once access is granted. INC378730 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/19/2020 16:31 4:16:38 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC378822 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/19/2020 17:26 3:21:38 Power Generator failure (Indeterminate) Team is informed, ETA 8:20 PM expired, update is expected from team. INC378743 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/19/2020 17:29 3:18:38 Power Generator failure (Indeterminate) Team is working on the site INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 3:17:38 Power Generator failure (Indeterminate) After TX intervention, Power Team is informed, ETA 8:50 PM INC378836 HAIGA129 CARREFOUR_SANON Grande-Anse ZTE 2G+3G+LTE C Talkpool 5/19/2020 18:31 2:16:38 Power Power Failure (Indeterminate) Team has been informed. ETA 8:30PM expired, update is expected from team. INC378759 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/19/2020 18:35 2:12:38 Power Generator failure (Indeterminate) Team has been dispatched and ETA 8:14 PM expired, update is expected from team. INC378759 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/19/2020 18:35 2:12:38 Dependent Affected by the power issue at the main site Affected by HDO594 INC378775 HAIDO033 LILAVOIS_1 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/19/2020 19:21 1:26:38 Power Generator failure (Indeterminate) Team has been dispatched and ETA 9:00 PM INC378855 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/19/2020 19:37 1:10:38 Power Generator failure (Indeterminate) Team has been dispatched and ETA not yet available INC378853 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 5/19/2020 19:39 1:08:38 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC378789 HDN275 PILBORO Nord Ericsson 2G D Talkpool 5/19/2020 19:55 0:52:38 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 19 19:43:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 20 May 2020 01:43:36 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC378818 HAIDO312 MALPASSE Ouest Huawei B Talkpool 5/19/2020 17:09 4:33:32 Power Power Failure (Indeterminate) Team cannot reach the site because of the road blocked by a truck INC378901 HAIDS210 MATHURIN Sud ZTE A Talkpool 5/19/2020 19:56 1:46:32 Power Power Failure (Indeterminate) Team has been informed ETA 11:00PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 19 19:44:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 20 May 2020 01:44:31 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 879:40:32 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 630:51:32 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 352:58:32 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 224:50:32 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 216:34:32 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 154:12:32 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 153:44:32 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 143:34:32 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 84:44:32 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 73:03:32 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 51:11:32 RBS RBS Fault (SFP failure) Faulty SFP need to be replaced. ETR to be provided INC377911 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/17/2020 20:57 48:45:32 RBS RBS Fault (DTRU failure) Faulty DTRU . Spare is expected to be replaced 05/18/2020. is expired Team cannot provide any update INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 40:12:32 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 32:52:32 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378398 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/19/2020 5:34 16:08:32 RBS RBS Fault (Indeterminate) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC378501 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/19/2020 6:05 15:37:32 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC378670 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 6:57:32 Dependent Affected by the power issue at the main site Affected by HGA132. INC378670 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 6:57:32 Power Power Failure (Indeterminate) Site is located on an island, team will reach site 5/20/2020 ETA to be provided. INC378803 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/19/2020 16:30 5:12:32 RBS RBS Fault (Indeterminate) Team is aware, ETA not yet provided INC378812 HDO362 FAUCHE Ouest Ericsson 2G C O&M FUEL 5/19/2020 16:50 4:52:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/19/2020 at 6:55 PM. ETR to be provided. INC378744 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/19/2020 17:00 4:42:32 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378825 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/19/2020 17:15 4:27:32 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 19 20:13:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 20 May 2020 02:13:21 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 3 6 5 9 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 2 1 0 12 ZTE 4 4 0 0 4 Huawei 7 7 7 0 7 Network 23 13 8 0 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 1 0 0 3 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 341:15:01 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 235:41:01 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 201:01:01 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 127:31:01 Power Generator failure (Indeterminate) Population refuses to start the HPU pretending to much noise and vibration. Case is escalated to GM for assistance. Restarting Old AC genset is being discussed. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 125:24:01 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/22/2020 INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 53:27:01 Power Power Failure (Indeterminate) Case has been transferred from Acquisition to Finance. Finance response is expected but no ETR INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 37:52:01 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 35:21:01 Power Generator Failure (Engine broken) Talkpool breakdown the genset. ETR not provided yet INC378285 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/18/2020 18:43 27:28:01 Power Generator Failure (Engine Knocking ) Engine reported Knocking by TP Team . ETR not provided yet INC378285 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/18/2020 18:43 27:28:01 Dependent Affected by the power issue at the main site Affected by HDN213 INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 24:57:01 Power Generator Failure (Engine Knocking ) Engine is knocking, reported talkpool team. ETR not provided yet INC378411 HDC275 DAUPHINE Artibonite Ericsson 2G D O&M Fuel 5/18/2020 22:15 23:56:01 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 at 2:10 PM. ETR not yet available INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C Talkpool 5/19/2020 4:40 17:31:01 Power Generator failure (Indeterminate) Site remains down after refueling, power team will reach site 5/20/2020 due site is located in a private property. ETA to be provided. INC378513 HAIDS257 MME BERNARD Sud ZTE 2G+3G C Talkpool 5/19/2020 7:22 14:49:01 Power Power Failure (Indeterminate) Site is located on an island, team will reach site 5/20/2020 ETA to be provided. INC378644 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/19/2020 13:27 8:44:01 Power Generator failure (Indeterminate) Private house, There is nobody inside to open the door. Team will return once access is granted. INC378730 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/19/2020 16:31 5:40:01 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC378759 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/19/2020 18:35 3:36:01 Power Generator failure (Indeterminate) Talkpool can't provide update. Power team is unreachable INC378759 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/19/2020 18:35 3:36:01 Dependent Affected by the power issue at the main site Affected by HDO594 INC378261 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/19/2020 19:12 2:59:01 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC378859 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/19/2020 19:48 2:23:01 Power Generator failure (Indeterminate) Team is informed. ETA 10:23 PM INC378789 HDN275 PILBORO Nord Ericsson 2G D Talkpool 5/19/2020 19:55 2:16:01 Power Generator failure (Indeterminate) Team is informed , ETA 10:20PM INC378792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/19/2020 20:03 2:08:01 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC378792 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/19/2020 20:03 2:08:01 Dependent Affected by the power issue at the main site Attached to HDC318 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 19 22:27:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 20 May 2020 04:27:44 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 882:24:18 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 633:35:18 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 355:42:18 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 227:34:18 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 219:18:18 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 156:56:18 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 156:28:18 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 146:18:18 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 87:28:18 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 75:47:18 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 53:55:18 RBS RBS Fault (SFP failure) Faulty SFP need to be replaced. ETR to be provided INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 42:56:18 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 35:36:18 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378398 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/19/2020 5:34 18:52:18 RBS RBS Fault (Indeterminate) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC378501 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/19/2020 6:05 18:21:18 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC378670 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 9:41:18 Dependent Affected by the power issue at the main site Affected by HGA132. INC378670 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 9:41:18 Power Power Failure (Indeterminate) Site is located on an island, team will reach site 5/20/2020 ETA to be provided. INC378803 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/19/2020 16:30 7:56:18 RBS RBS Fault (Indeterminate) Talkpool is not manage his Team to reach the site INC378812 HDO362 FAUCHE Ouest Ericsson 2G C O&M FUEL 5/19/2020 16:50 7:36:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/19/2020 at 6:55 PM. ETR to be provided. INC378744 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/19/2020 17:00 7:26:18 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378825 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/19/2020 17:15 7:11:18 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378822 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/19/2020 17:26 7:00:18 RBS RBS Fault (DUG Failure) DUG Faulty faulty , Spare need to be replaced, ETR not yet provided INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 6:56:18 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 19 22:32:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 20 May 2020 04:32:32 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 5 5 4 7 21 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 8 1 1 0 8 ZTE 4 4 0 0 4 Huawei 9 9 9 0 9 Network 21 14 10 0 21 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 1 0 0 2 21 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 343:35:13 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 238:01:13 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 203:21:13 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 129:51:13 Power Generator failure (Indeterminate) Population refuses to start the HPU pretending to much noise and vibration. Case is escalated to GM for assistance. Restarting Old AC genset is being discussed. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 127:44:13 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/22/2020 INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 55:47:13 Power Power Failure (Indeterminate) Case has been transferred from Acquisition to Finance. Finance response is expected but no ETR INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 40:12:13 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 37:41:13 Power Generator Failure (Engine broken) Talkpool breakdown the genset. ETR not provided yet INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 27:17:13 Power Generator Failure (Engine Knocking ) Engine is knocking, reported talkpool team. ETR not provided yet INC378411 HDC275 DAUPHINE Artibonite Ericsson 2G D O&M Fuel 5/18/2020 22:15 26:16:13 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 at 2:10 PM. ETR not yet available INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C Talkpool 5/19/2020 4:40 19:51:13 Power Generator failure (Indeterminate) Site remains down after refueling, power team will reach site 5/20/2020 due site is located in a private property. ETA to be provided. INC378513 HAIDS257 MME BERNARD Sud ZTE 2G+3G C Talkpool 5/19/2020 7:22 17:09:13 Power Power Failure (Indeterminate) Site is located on an island, team will reach site 5/20/2020 ETA to be provided. INC378644 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/19/2020 13:27 11:04:13 Power Generator failure (Indeterminate) Private house, There is nobody inside to open the door. Team will return once access is granted. INC378759 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/19/2020 18:35 5:56:13 Power Generator failure (Indeterminate) Team is working on the site INC378759 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/19/2020 18:35 5:56:13 Dependent Affected by the power issue at the main site Affected by HDO594 INC378859 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/19/2020 19:48 4:43:13 Power Generator failure (Indeterminate) Access issue. Watchman unreachable, inspector is informed. INC378789 HDN275 PILBORO Nord Ericsson 2G D Talkpool 5/19/2020 19:55 4:36:13 Power Generator failure (Indeterminate) ETA expired , new ETA not yet available INC378792 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/19/2020 20:03 4:28:13 Dependent Affected by the power issue at the main site Attached to HDC318 INC378881 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/19/2020 22:38 1:53:13 Power Generator failure (Indeterminate) Team is informed , ETA not yet available INC378879 HAIDO612 Palace Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/19/2020 22:54 1:37:13 Power Generator failure (Indeterminate) Unsafe area. Team will be on site 7:12 AM INC378887 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/19/2020 23:44 0:47:13 Power Generator failure (Indeterminate) Team is informed. Eta not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 19 22:40:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 20 May 2020 04:40:43 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC378818 HAIDO312 MALPASSE Ouest Huawei B Talkpool 5/19/2020 17:09 7:22:13 Power Power Failure (Indeterminate) Team cannot reach the site because of the road blocked by a truck INC378915 HAIDN038 RUE 18K Nord ZTE A Talkpool 5/19/2020 21:23 3:08:13 Power Power Failure (Indeterminate) Talkpool is not manage his Team to reach the site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 19 23:41:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 20 May 2020 05:41:35 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 3 7 3 8 21 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 1 1 0 9 ZTE 4 4 0 0 4 Huawei 8 8 8 0 8 Network 21 13 9 0 21 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 1 0 0 1 21 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 344:44:12 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 239:10:12 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 204:30:12 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 131:00:12 Power Generator failure (Indeterminate) Population refuses to start the HPU pretending to much noise and vibration. Case is escalated to GM for assistance. Restarting Old AC genset is being discussed. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 128:53:12 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/22/2020 INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 56:56:12 Power Power Failure (Indeterminate) Case has been transferred from Acquisition to Finance. Finance response is expected but no ETR INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 41:21:12 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 38:50:12 Power Generator Failure (Engine broken) Talkpool breakdown the genset. ETR not provided yet INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 28:26:12 Power Generator Failure (Engine Knocking ) Engine is knocking, reported talkpool team. ETR not provided yet INC378411 HDC275 DAUPHINE Artibonite Ericsson 2G D O&M Fuel 5/18/2020 22:15 27:25:12 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 at 2:10 PM. ETR not yet available INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C Talkpool 5/19/2020 4:40 21:00:12 Power Generator failure (Indeterminate) Site remains down after refueling, power team will reach site 5/20/2020 due site is located in a private property .ETA to be provided. INC378513 HAIDS257 MME BERNARD Sud ZTE 2G+3G C Talkpool 5/19/2020 7:22 18:18:12 Power Power Failure (Indeterminate) Site is located on an island, team will reach site 5/20/2020 ETA to be provided. INC378644 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/19/2020 13:27 12:13:12 Power Generator failure (Indeterminate) Private house, There is nobody inside to open the door. Team will return once access is granted. INC378859 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/19/2020 19:48 5:52:12 Power Generator failure (Indeterminate) Access issue. Watchman unreachable, inspector is informed. INC378789 HDN275 PILBORO Nord Ericsson 2G D Talkpool 5/19/2020 19:55 5:45:12 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC378792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/19/2020 20:03 5:37:12 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC378792 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/19/2020 20:03 5:37:12 Dependent Affected by the power issue at the main site Attached to HDC318 INC378881 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/19/2020 22:38 3:02:12 Power Generator failure (Indeterminate) Team is informed , ETA 2:00AM INC378879 HAIDO612 Palace Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/19/2020 22:54 2:46:12 Power Generator failure (Indeterminate) Unsafe area. Team will be on site 7:12 AM INC378887 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/19/2020 23:44 1:56:12 Power Generator failure (Indeterminate) Team is informed. Eta 1:50 AM INC378894 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 0:58 0:42:12 Power Generator failure (Indeterminate) Team is informed. Eta not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 20 01:31:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 20 May 2020 07:31:38 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 4 9 3 10 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 2 1 0 12 ZTE 7 7 2 0 7 Huawei 7 7 7 0 7 Network 26 16 10 0 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 1 0 0 3 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 346:33:42 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 240:59:42 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 206:19:42 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 132:49:42 Power Generator failure (Indeterminate) Population refuses to start the HPU pretending to much noise and vibration. Case is escalated to GM for assistance. Restarting Old AC genset is being discussed. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 130:42:42 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/22/2020 INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 58:45:42 Power Power Failure (Indeterminate) Case has been transferred from Acquisition to Finance. Finance response is expected but no ETR INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 43:10:42 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 40:39:42 Power Generator Failure (Engine broken) Talkpool breakdown the genset. ETR not provided yet INC378285 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/18/2020 18:43 32:46:42 Power Generator Failure (Engine Knocking ) Engine reported Knocking by TP Team . ETR not provided yet INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 30:15:42 Power Generator Failure (Engine Knocking ) Engine is knocking, reported talkpool team. ETR not provided yet INC378411 HDC275 DAUPHINE Artibonite Ericsson 2G D O&M Fuel 5/18/2020 22:15 29:14:42 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 at 2:10 PM. ETR not yet available INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C Talkpool 5/19/2020 4:40 22:49:42 Power Generator failure (Indeterminate) Site remains down after refueling, power team will reach site 5/20/2020 due site is located in a private property.ETA to be provided. INC378513 HAIDS257 MME BERNARD Sud ZTE 2G+3G C Talkpool 5/19/2020 7:22 20:07:42 Power Power Failure (Indeterminate) Site is located on an island, team will reach site 5/20/2020 ETA to be provided. INC378644 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/19/2020 13:27 14:02:42 Power Generator failure (Indeterminate) Private house, There is nobody inside to open the door. Team will return once access is granted. INC378859 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/19/2020 19:48 7:41:42 Power Generator failure (Indeterminate) Access issue. Watchman unreachable, inspector is informed. INC378789 HDN275 PILBORO Nord Ericsson 2G D Talkpool 5/19/2020 19:55 7:34:42 Power Generator Failure (Starter battery failure) Starter battery Is faulty , Team will reach the site with another starter battery , ETA 7:00AM INC378792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/19/2020 20:03 7:26:42 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC378792 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/19/2020 20:03 7:26:42 Dependent Affected by the power issue at the main site Attached to HDC318 INC378881 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/19/2020 22:38 4:51:42 Power Generator Failure (Starter battery failure) Starter battery Is faulty , Team will reach the site with another starter battery , ETA 7:00AM INC378879 HAIDO612 Palace Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/19/2020 22:54 4:35:42 Power Generator failure (Indeterminate) Unsafe area. Team will be on site 7:12 AM INC378825 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/20/2020 0:33 2:56:42 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378894 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 0:58 2:31:42 Power Generator failure (Indeterminate) Eta 2:30 Am expired. Update is expected from talkpool. INC378915 HAIDN038 RUE 18K Nord ZTE 2G+3G+LTE A Talkpool 5/20/2020 1:04 2:25:42 Power Generator Failure (Starter battery failure) Starter battery Is faulty , Team will reach the site with another starter battery , ETA 7:00AM INC378915 HAIDN045 BERGER Nord ZTE 2G+3G+LTE B Talkpool 5/20/2020 1:04 2:25:42 Dependent Affected by the power issue at the main site Attached to HDN038 INC378915 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G B Talkpool 5/20/2020 1:04 2:25:42 Dependent Affected by the power issue at the main site Attached to HDN038 INC378744 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/20/2020 1:10 2:19:42 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 20 01:33:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 20 May 2020 07:33:09 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 885:29:53 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 636:40:53 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 358:47:53 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 230:39:53 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 222:23:53 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 160:01:53 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 159:33:53 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 149:23:53 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 90:33:53 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 78:52:53 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 57:00:53 RBS RBS Fault (SFP failure) Faulty SFP need to be replaced. ETR to be provided INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 46:01:53 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 38:41:53 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378398 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/19/2020 5:34 21:57:53 RBS RBS Fault (Indeterminate) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC378501 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/19/2020 6:05 21:26:53 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC378670 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 12:46:53 Dependent Affected by the power issue at the main site Affected by HGA132. INC378670 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 12:46:53 Power Power Failure (Indeterminate) Site is located on an island, team will reach site 5/20/2020 ETA to be provided. INC378803 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/19/2020 16:30 11:01:53 RBS RBS Fault (Indeterminate) Talkpool is not manage his Team to reach he site INC378812 HDO362 FAUCHE Ouest Ericsson 2G C O&M FUEL 5/19/2020 16:50 10:41:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/19/2020 at 6:55 PM. ETR to be provided. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 10:01:53 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 20 01:34:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 20 May 2020 07:34:49 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 3:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 03:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 20 04:26:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 20 May 2020 10:26:57 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM). In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 888:24:14 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 639:35:14 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 361:42:14 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 233:34:14 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 225:18:14 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 162:56:14 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 162:28:14 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 152:18:14 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 93:28:14 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 81:47:14 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 59:55:14 RBS RBS Fault (SFP failure) Faulty SFP need to be replaced. ETR to be provided INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 48:56:14 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 41:36:14 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378398 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/19/2020 5:34 24:52:14 RBS RBS Fault (Indeterminate) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC378501 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/19/2020 6:05 24:21:14 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC378670 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 15:41:14 Dependent Affected by the power issue at the main site Affected by HGA132. INC378670 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 15:41:14 Power Power Failure (Indeterminate) Site is located on an island, team will reach site 5/20/2020 ETA to be provided. INC378803 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/19/2020 16:30 13:56:14 RBS RBS Fault (Indeterminate) Talkpool is not manage his Team to reach he site INC378812 HDO362 FAUCHE Ouest Ericsson 2G C O&M FUEL 5/19/2020 16:50 13:36:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/19/2020 at 6:55 PM. ETR to be provided. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 12:56:14 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 20 04:27:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 20 May 2020 10:27:37 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 6:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 20 05:19:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 20 May 2020 11:19:42 +0000 Subject: [Rantt] PROBLEM REPORT (OPEN): SDH010(HILAIRE) ) that is currently running on battery due to fuel issue. Message-ID: Hi All, The purpose of this message is to notify you about SDH010(HILAIRE) that is currently running on battery and team is confirmed that the site is out of fuel. Concerned team is already on the way with the fuel to reach the site and they supposed to be on the site before 09HAM for the refueling. Ref: INC378949 / TAS239126 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 20 05:26:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 20 May 2020 11:26:41 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 20th, 2020 till 7:00 AM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 20th, 2020 till 7:00 AM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 350:16:44 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 244:42:44 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 210:02:44 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 136:32:44 Power Generator failure (Indeterminate) Population refuses to start the HPU pretending to much noise and vibration. Case is escalated to GM for assistance. Restarting Old AC genset is being discussed. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 134:25:44 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/22/2020 INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 62:28:44 Power Power Failure (Indeterminate) Case has been transferred from Acquisition to Finance. Finance response is expected but no ETR INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 46:53:44 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 44:22:44 Power Generator Failure (Engine broken) Talkpool breakdown the genset. ETR not provided yet INC378285 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/18/2020 18:43 36:29:44 Power Generator Failure (Engine Knocking ) Engine reported Knocking by TP Team . ETR not provided yet INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 33:58:44 Power Generator Failure (Engine Knocking ) Engine is knocking, reported talkpool team. ETR not provided yet INC378411 HDC275 DAUPHINE Artibonite Ericsson 2G D O&M Fuel 5/18/2020 22:15 32:57:44 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 at 2:10 PM. ETR not yet available INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C Talkpool 5/19/2020 4:40 26:32:44 Power Generator failure (Indeterminate) Site remains down after refueling, power team will reach site 5/20/2020 due site is located in a private property. ETA to be provided. INC378513 HAIDS257 MME BERNARD Sud ZTE 2G+3G C Talkpool 5/19/2020 7:22 23:50:44 Power Power Failure (Indeterminate) Site is located on an island, team will reach site 5/20/2020 ETA to be provided. INC378644 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/19/2020 13:27 17:45:44 Power Generator failure (Indeterminate) Private house, There is nobody inside to open the door. Team will return once access is granted. INC378859 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/19/2020 19:48 11:24:44 Power Generator failure (Indeterminate) Access issue. Watchman unreachable, inspector is informed. INC378789 HDN275 PILBORO Nord Ericsson 2G D Talkpool 5/19/2020 19:55 11:17:44 Power Generator Failure (Starter battery failure) Starter battery Is faulty , Team will reach the site with another starter battery , ETA 7:00AM INC378792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/19/2020 20:03 11:09:44 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC378792 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/19/2020 20:03 11:09:44 Dependent Affected by the power issue at the main site Attached to HDC318 INC378881 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/19/2020 22:38 8:34:44 Power Generator Failure (Starter battery failure) Starter battery Is faulty , Team will reach the site with another starter battery , ETA 7:00AM INC378879 HAIDO612 Palace Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/19/2020 22:54 8:18:44 Power Generator failure (Indeterminate) Unsafe area. Team will be on site 7:12 AM INC378825 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/20/2020 0:33 6:39:44 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378894 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 0:58 6:14:44 Power Generator failure (Indeterminate) Team is informed. New ETA 7:12 AM INC378744 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/20/2020 1:10 6:02:44 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378940 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/20/2020 5:21 1:51:44 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378940 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/20/2020 5:21 1:51:44 Dependent Affected by the power issue at the main site Attached to HDC360 INC378898 HDO599 PERNIER_IMP_GRACIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 5:23 1:49:44 Power Generator failure (Indeterminate) Team is informed. ETA 7:45 AM INC378942 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/20/2020 5:40 1:32:44 Power Power Failure (Indeterminate) Team has been informed, ETA 7:00AM.. INC378900 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/20/2020 5:55 1:17:44 Power Generator failure (Indeterminate) Team is informed , ETA 8:15AM INC378730 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/20/2020 6:03 1:09:44 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC378946 HDN294 BOIS_D_HOMME Centre Ericsson 2G D Talkpool 5/20/2020 6:20 0:52:44 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378261 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/20/2020 6:22 0:50:44 Power Power Failure (Solar System failure) Solar site , it will be up with solar power Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 889:10:44 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 640:21:44 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 362:28:44 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 234:20:44 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 226:04:44 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 163:42:44 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 163:14:44 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 153:04:44 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 94:14:44 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 82:33:44 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 60:41:44 RBS RBS Fault (SFP failure) Faulty SFP need to be replaced. ETR to be provided INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 49:42:44 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 42:22:44 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378398 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/19/2020 5:34 25:38:44 RBS RBS Fault (Indeterminate) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC378501 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/19/2020 6:05 25:07:44 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC378670 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 16:27:44 Dependent Affected by the power issue at the main site Affected by HGA132. INC378670 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 16:27:44 Power Power Failure (Indeterminate) Site is located on an island, team will reach site 5/20/2020 ETA to be provided. INC378803 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/19/2020 16:30 14:42:44 RBS RBS Fault (Indeterminate) Talkpool is not manage his Team to reach he site INC378812 HDO362 FAUCHE Ouest Ericsson 2G C O&M FUEL 5/19/2020 16:50 14:22:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/19/2020 at 6:55 PM. ETR to be provided. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 13:42:44 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC378823 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G B Talkpool 5/19/2020 17:28 5/19/2020 20:03 2:35:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to broken fan belt OK The broken fan belt has been repalced INC378743 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/19/2020 17:29 5/19/2020 21:09 3:40:08 4:00:00 Compliant Power Power Failure (Indeterminate) Alarm on CPS battery OK Reset alarm ,reset panel board INC378775 HAIDO033 LILAVOIS_1 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/19/2020 19:21 5/19/2020 21:28 2:06:51 4:00:00 Compliant Power Generator failure (Low Voltage) Low DC Voltage OK Genset has been restarted. INC378855 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/19/2020 19:37 5/19/2020 20:03 0:25:36 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to broken fan belt OK The broken fan belt has been repalced INC378576 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 5/19/2020 12:20 5/19/2020 21:14 8:53:58 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted. INC378759 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/19/2020 18:35 5/19/2020 21:19 2:43:59 4:00:00 Compliant Power Generator Failure (Underspeed) Over voltage OK Voltage adjusted and restarted INC378759 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/19/2020 18:35 5/19/2020 21:19 2:43:59 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO594 Cascaded Restored with the main site INC378887 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/19/2020 23:44 5/20/2020 0:39 0:54:46 4:00:00 Compliant Power Generator failure (Battery Failure) Battery faulty OK Restart genset with another one INC378645 HDC157 FOND_IBO Artibonite Ericsson 2G D O&M Fuel 5/19/2020 13:33 5/19/2020 19:30 5:56:54 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Genset was out of fuel Fuel Delivery Delay Site back on air after refueling INC378853 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 5/19/2020 19:39 5/19/2020 19:59 0:19:06 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate OK Fault cleared by itself, No power intervention has been made INC378920 HDC232 LEDIER Centre Ericsson 2G D Talkpool 5/19/2020 22:10 5/19/2020 23:50 1:39:06 4:00:00 Compliant Power Generator failure (Indeterminate) genset failed to start (after EDH take off) OK Genset restarted manuall INC378920 Cow033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 5/19/2020 22:10 5/19/2020 23:50 1:39:06 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC232 Cascaded Back up with the main site INC378920 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 5/19/2020 22:10 5/19/2020 23:50 1:39:06 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC232 Cascaded Back up with the main site INC378921 HDC230 BOUCAN_CARRE Centre Ericsson 2G D Talkpool 5/19/2020 22:10 5/19/2020 23:35 1:24:06 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate OK Fault cleared by itself, No power intervention has been made INC378921 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/19/2020 22:10 5/19/2020 23:35 1:24:06 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC230 Cascaded Back up with the main site INC378877 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 5/19/2020 22:10 5/19/2020 23:30 1:19:06 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate OK site up by Commercial power INC378915 HAIDN038 RUE 18K Nord ZTE 2G+3G+LTE A Talkpool 5/20/2020 1:04 5/20/2020 5:49 4:45:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure ok 1.25 gl of oil added and genset restarted. INC378915 HAIDN045 BERGER Nord ZTE 2G+3G+LTE B Talkpool 5/20/2020 1:04 5/20/2020 5:49 4:45:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN038 Cascaded Back up with the main site INC378915 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G B Talkpool 5/20/2020 1:04 5/20/2020 5:49 4:45:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN038 Cascaded Back up with the main site INC378451 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G C Talkpool 5/19/2020 6:01 5/19/2020 8:06 2:05:00 4:00:00 Compliant Power Power Failure (Indeterminate) DC alternator and fan belt faulty. Spare DC alternator and fan belt have been changed and genset restarted. INC378833 HDS014 LOVING_LIGHT_HOTEL Sud-Est Ericsson 3G A Talkpool 5/19/2020 18:15 5/19/2020 19:57 1:42:00 4:00:00 Compliant Power Generator Failure (Overloaded) Overloaded. OK Alarm reset and genset restarted. INC378836 HAIGA129 CARREFOUR_SANON Grande-Anse ZTE 2G+3G+LTE C Talkpool 5/19/2020 18:31 5/19/2020 21:24 2:52:58 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Reset button and 7 gals of distilled water added. INC378901 HAIDS210 MATHURIN Sud ZTE 2G+3G A Talkpool 5/19/2020 19:56 5/19/2020 23:36 3:40:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Hose fuel repaired, 1 gal oil added and genset restarted. Sector- Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC377911 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/17/2020 20:57 5/19/2020 21:30 48:33:00 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) DTRU was Faulty OK DTRU has been replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 20 06:34:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 20 May 2020 12:34:02 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 3 14 9 26 52 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 35 1 1 0 36 ZTE 6 6 0 0 6 Huawei 7 10 9 0 10 Network 48 17 10 0 52 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 1 0 0 22 52 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 351:19:30 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 245:35:17 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 211:05:30 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 137:25:06 Power Generator failure (Indeterminate) Population refuses to start the HPU pretending to much noise and vibration. Case is escalated to GM for assistance. Restarting Old AC genset is being discussed. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 135:17:50 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/22/2020 INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 63:21:18 Power Power Failure (Indeterminate) Case has been transferred from Acquisition to Finance. Finance response is expected but no ETR INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 47:56:30 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 45:15:18 Power Generator Failure (Engine broken) Talkpool breakdown the genset. ETR not provided yet INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 34:51:18 Power Generator Failure (Engine Knocking ) Engine is knocking, reported talkpool team. ETR not provided yet INC378411 HDC275 DAUPHINE Artibonite Ericsson 2G D O&M Fuel 5/18/2020 22:15 33:49:24 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 at 2:10 PM. ETR not yet available INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C Talkpool 5/19/2020 4:40 27:24:00 Power Generator failure (Indeterminate) Team is in front of gate waiting for access INC378513 HAIDS257 MME BERNARD Sud ZTE 2G+3G C Talkpool 5/19/2020 7:22 24:42:08 Power Power Failure (Indeterminate) Site is located on an island, team will reach site 5/20/2020 ETA to be provided. INC378644 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/19/2020 13:27 18:48:10 Power Generator failure (Indeterminate) Private house, There is nobody inside to open the door. Follow up is ongoing by security team INC378792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/19/2020 20:03 12:01:24 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC378792 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/19/2020 20:03 12:01:24 Dependent Affected by the power issue at the main site Attached to HDC318 INC378881 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/19/2020 22:38 9:26:24 Power Generator Failure (Starter battery failure) Starter battery Is faulty , Team will reach the site with another starter battery , ETA 7:00AM, is expired waiting for new update INC378879 HAIDO612 Palace Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/19/2020 22:54 9:21:27 Power Generator failure (Indeterminate) Unsafe area. Team will be on site. New ETA 8:30 AM INC378825 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/20/2020 0:33 7:32:16 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378894 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 0:58 7:16:51 Power Generator failure (Indeterminate) Team is waiting access. Follow up is ongoing. INC378744 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/20/2020 1:10 6:54:24 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378898 HDO599 PERNIER_IMP_GRACIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 5:23 2:52:00 Power Generator failure (Indeterminate) Team is informed. ETA 7:45 AM expired. Update not yet available. INC378940 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/20/2020 5:21 2:44:18 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378900 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/20/2020 5:55 2:10:18 Power Generator failure (Indeterminate) Team is informed , ETA 8:15AM INC379006 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Talkpool 5/20/2020 6:13 2:02:14 Power Generator failure (Indeterminate) New HPU installed. The concerned team will intervene as soon as possible INC378936 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 6:13 2:02:14 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:30 AM INC378730 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/20/2020 6:03 2:01:50 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC378946 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/20/2020 6:20 1:45:18 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378261 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/20/2020 6:22 1:43:18 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC378954 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 7:15 1:00:14 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC378954 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/20/2020 7:15 1:00:14 Dependent Affected by the power issue at the main site Affected by HDO511 INC378956 HDN008 BELLE_PLAINE Nord ZTE 2G+3G C Talkpool 5/20/2020 7:17 0:47:38 Power Generator failure (Indeterminate) Team is informed , ETA 9:25 AM INC378956 HDN202 LACOUPE_LIMBE Nord Ericsson 2G D Talkpool 5/20/2020 7:17 0:47:38 Dependent Affected by the power issue at the main site Affected by HDN008 INC378956 HDN208 LIMBE Nord Ericsson 2G A Talkpool 5/20/2020 7:17 0:47:38 Dependent Affected by the power issue at the main site Affected by HDN008 INC378956 HDN245 BAS_LIMBE Nord Ericsson 2G B Talkpool 5/20/2020 7:17 0:47:38 Dependent Affected by the power issue at the main site Affected by HDN008 INC378956 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 5/20/2020 7:17 0:47:38 Dependent Affected by the power issue at the main site Affected by HDN008 INC378956 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 5/20/2020 7:17 0:47:38 Dependent Affected by the power issue at the main site Affected by HDN008 INC378956 HDN260 PREVAL Nord Ericsson 2G B Talkpool 5/20/2020 7:17 0:47:38 Dependent Affected by the power issue at the main site Affected by HDN008 INC378956 HDN272 BAS_LIMBE_II Nord Ericsson 2G C Talkpool 5/20/2020 7:17 0:47:38 Dependent Affected by the power issue at the main site Affected by HDN008 INC378956 HDN280 BAS_QUARTIER Nord Ericsson 2G D Talkpool 5/20/2020 7:17 0:47:38 Dependent Affected by the power issue at the main site Affected by HDN008 INC378956 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/20/2020 7:17 0:47:38 Dependent Affected by the power issue at the main site Affected by HDN008 INC378956 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 5/20/2020 7:17 0:47:38 Dependent Affected by the power issue at the main site Affected by HDN008 INC378956 HDN227 MORNE_JOSUE Nord Ericsson 2G C Talkpool 5/20/2020 7:17 0:47:38 Dependent Affected by the power issue at the main site Affected by HDN008 INC378956 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 5/20/2020 7:17 0:47:38 Dependent Affected by the power issue at the main site Affected by HDN008 INC378956 HDN203 CHABAUD Nord Ericsson 2G D Talkpool 5/20/2020 7:17 0:47:38 Dependent Affected by the power issue at the main site Affected by HDN008 INC378956 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 5/20/2020 7:17 0:47:38 Dependent Affected by the power issue at the main site Affected by HDN008 INC378956 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/20/2020 7:17 0:47:38 Dependent Affected by the power issue at the main site Affected by HDN008 INC378956 HDN211 MILOT Nord Ericsson 2G B Talkpool 5/20/2020 7:17 0:47:38 Dependent Affected by the power issue at the main site Affected by HDN008 INC378956 HDN304 ROBILLARD Nord Ericsson 2G D Talkpool 5/20/2020 7:17 0:47:38 Dependent Affected by the power issue at the main site Affected by HDN008 INC378956 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 5/20/2020 7:17 0:47:38 Dependent Affected by the power issue at the main site Affected by HDN008 INC378956 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 5/20/2020 7:17 0:47:38 Dependent Affected by the power issue at the main site Affected by HDN008 INC378956 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 5/20/2020 7:17 0:47:38 Dependent Affected by the power issue at the main site Affected by HDN008 INC379012 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson D Talkpool 5/20/2020 7:30 0:34:50 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 20 07:54:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 20 May 2020 13:54:43 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 2 11 5 9 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 1 1 0 10 ZTE 5 5 0 0 5 Huawei 6 12 11 0 12 Network 21 18 12 0 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 1 0 0 2 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 352:56:30 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 247:22:30 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 212:42:30 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 139:12:30 Power Generator failure (Indeterminate) Population refuses to start the HPU pretending to much noise and vibration. Case is escalated to GM for assistance. Restarting Old AC genset is being discussed. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 137:05:30 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/22/2020 INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 65:08:30 Power Power Failure (Indeterminate) Case has been transferred from Acquisition to Finance. Finance response is expected but no ETR INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 49:33:30 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 47:02:30 Power Generator Failure (Engine broken) Talkpool breakdown the genset. ETR not provided yet INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 36:38:30 Power Generator Failure (Engine Knocking ) Engine is knocking, reported talkpool team. ETR not provided yet INC378411 HDC275 DAUPHINE Artibonite Ericsson 2G D O&M Fuel 5/18/2020 22:15 35:37:30 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 at 2:10 PM. ETR not yet available INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C Talkpool 5/19/2020 4:40 29:12:30 Power Generator failure (Indeterminate) Team is is on site INC378513 HAIDS257 MME BERNARD Sud ZTE 2G+3G C Talkpool 5/19/2020 7:22 26:30:30 Power Power Failure (Indeterminate) Site is located on an island, team will reach site 5/20/2020 ETA to be provided. INC378644 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/19/2020 13:27 20:25:30 Power Generator failure (Indeterminate) Private house, There is nobody inside to open the door. Follow up is ongoing by security team INC378792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/19/2020 20:03 13:49:30 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC378347 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/19/2020 22:38 11:14:30 Dependent Affected by the power issue at the main site Affected by HDN109 INC378879 HAIDO612 Palace Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/19/2020 22:54 10:58:30 Power Generator failure (Indeterminate) Team is working on site. INC378894 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 0:58 8:54:30 Power Generator failure (Indeterminate) Team is working on site. INC378940 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/20/2020 5:21 4:31:30 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise. INC378898 HDO599 PERNIER_IMP_GRACIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 5:23 4:29:30 Power Generator failure (Indeterminate) Team has issue with their motorcycle, new ETA will be shared later INC378261 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/20/2020 6:22 3:30:30 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC379006 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Talkpool 5/20/2020 6:13 3:39:30 Power Generator failure (Indeterminate) New HPU installed, The key is the way from Petion Ville to Carrefour. ETA: 11: 00 AM. INC378936 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 6:13 3:39:30 Power Generator failure (Indeterminate) Team is still working on site. INC378954 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 7:15 2:37:30 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:00 AM. INC378954 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/20/2020 7:15 2:37:30 Dependent Affected by the power issue at the main site Affected by HDO511 INC379012 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 5/20/2020 7:30 2:22:30 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 1:10:30 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC378818 HAIDO312 MALPASSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 8:16 1:36:30 Power Generator failure (Indeterminate) Team was on the way but encountered gunshot on the way , Team is unreachable by phone now. New update will be shared later Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 20 08:01:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 20 May 2020 14:01:06 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 09:00 AM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 09:00 AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 20 08:06:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 20 May 2020 14:06:43 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 10:00 AM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 10:00 AM. cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 891:30:35 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 642:41:35 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 364:48:35 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 236:40:35 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 228:24:32 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 166:02:35 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 155:24:35 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 84:52:44 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 63:01:35 RBS RBS Fault (SFP failure) Faulty SFP need to be replaced. ETR to be provided INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 51:33:05 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 44:53:12 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 44:53:12 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 44:13:05 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378398 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/19/2020 5:34 27:29:05 RBS RBS Fault (Indeterminate) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC378501 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/19/2020 6:05 26:58:05 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC378670 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 18:47:35 Dependent Affected by the power issue at the main site Affected by HGA132. INC378812 HDO362 FAUCHE Ouest Ericsson 2G C Digicel 5/19/2020 16:50 16:42:35 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC378803 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/19/2020 16:30 16:32:52 RBS RBS Fault (Indeterminate) Talkpool is not manage his Team to reach he site INC379030 HDO347 ZORANJE Ouest Ericsson 2G D Talkpool 5/20/2020 8:40 15:36:11 RBS RBS Fault (Indeterminate) Band 900 down, Team is informed, ETA not yet provided INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 15:32:27 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 20 09:34:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 20 May 2020 15:34:22 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 5 10 7 7 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 4 1 0 12 ZTE 4 4 0 0 4 Huawei 6 13 12 0 13 Network 20 21 13 0 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 2 0 2 3 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 354:33:44 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 214:19:44 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 140:49:44 Power Generator failure (Indeterminate) Population refuses to start the HPU pretending to much noise and vibration. Case is escalated to GM for assistance. Restarting Old AC genset is being discussed. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 138:42:44 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/22/2020 INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 66:45:44 Power Power Failure (Indeterminate) Case has been transferred from Acquisition to Finance. Finance response is expected but no ETR INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 51:10:44 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 48:39:44 Power Generator Failure (Engine broken) Talkpool breakdown the genset. ETR not provided yet INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 38:15:44 Power Generator Failure (Engine Knocking ) Engine is knocking, reported talkpool team. ETR not provided yet INC378411 HDC275 DAUPHINE Artibonite Ericsson 2G D O&M Fuel 5/18/2020 22:15 37:14:44 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 at 2:10 PM. ETR not yet available INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C Talkpool 5/19/2020 4:40 30:49:44 Power Generator failure (Indeterminate) The fuel level is too low to restart the HPU. A rescue is planned to recover the site. ETA to be provided INC378513 HAIDS257 MME BERNARD Sud ZTE 2G+3G C Talkpool 5/19/2020 7:22 28:07:44 Power Power Failure (Indeterminate) Team is on way to reach the site. ETA: 11:20h INC378644 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/19/2020 13:27 22:02:44 Power Generator failure (Indeterminate) Private house, There is nobody inside to open the door. Follow up is ongoing by security team INC378670 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 20:44:44 Power Power Failure (Indeterminate) Site is located on an island, team will reach site 5/20/2020 ETA to be provided. INC378881 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/19/2020 22:38 12:51:44 Dependent Affected by the power issue at the main site Affected by HDN109 INC378879 HAIDO612 Palace Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/19/2020 22:54 12:35:44 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC378898 HDO599 PERNIER_IMP_GRACIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 5:23 6:06:44 Power Generator failure (Indeterminate) Team is working on site INC379006 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Talkpool 5/20/2020 6:13 5:16:44 Power Generator failure (Indeterminate) The team will take the key from HPU to PV. . More update will be provided INC378936 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/20/2020 6:13 5:16:44 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/20/2020 at 9:48. ETA: 11:30 AM. INC378954 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 7:15 4:14:44 Power Generator failure (Indeterminate) Team has been dispatched. New ETA: 11:30 AM. INC378954 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/20/2020 7:15 4:14:44 Dependent Affected by the power issue at the main site Affected by HDO511 INC378818 HAIDO312 MALPASSE Ouest Huawei 2G+3G+LTE B Talkpool 5/20/2020 8:16 3:13:44 Power Generator failure (Indeterminate) Team is on the way back to the site. New ETA: 1:30 PM INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 2:47:44 Power Generator failure (Indeterminate) Unsafe area // Team cannot go to the site, because of war between the gangs INC379053 HDN209 PORT_MARGOT Nord Ericsson 2G+3G C Talkpool 5/20/2020 10:00 1:29:44 Power Generator failure (Indeterminate) Team is informed, ETA 12:55 PM INC378998 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 10:18 1:11:44 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:30 PM INC378997 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/20/2020 10:19 1:10:44 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 12:10h INC379058 HDC200 HINCHE_RESOLY Centre Ericsson 3G A Talkpool 5/20/2020 10:28 1:01:44 Transmission Transmission (Indeterminate) Team is informed, ETA to be provided INC379055 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 10:31 0:58:44 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC378513 HDS261 DAVY Sud Ericsson 2G D Talkpool 5/20/2020 10:55 0:34:44 Dependent Affected by the power issue at the main site Affected by HAIDS257. INC379066 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:25 0:04:44 Transmission Transmission (Indeterminate) 3G remains down after the power issue. TX team is informed to check. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Tuesday 19th Security Tuesday, May 19th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 20 10:20:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 20 May 2020 16:20:37 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 12:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 893:43:42 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 644:54:42 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 367:01:42 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 238:53:42 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 230:37:39 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 168:15:42 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 157:37:42 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 87:05:51 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 65:14:42 RBS RBS Fault (SFP failure) Faulty SFP need to be replaced. ETR to be provided INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 54:41:33 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 47:21:33 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 44:53:12 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 44:53:12 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC378398 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/19/2020 5:34 30:37:33 RBS RBS Fault (Indeterminate) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC378501 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/19/2020 6:05 30:06:33 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC378670 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 21:00:42 Dependent Affected by the power issue at the main site Affected by HGA132. INC378803 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/19/2020 16:30 19:41:20 RBS RBS Fault (Indeterminate) Team cannot provide any update for the site INC378812 HDO362 FAUCHE Ouest Ericsson 2G C Digicel 5/19/2020 16:50 18:55:42 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 18:40:55 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC378744 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/20/2020 11:00 1:10:55 Power Power Failure (Solar System failure) Solar site, sector will be up with the sunrise. INC378792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/20/2020 11:00 1:10:55 Power Power Failure (Solar System failure) Solar site, sector will be up with the sunrise. INC378825 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/20/2020 11:10 1:00:55 Power Power Failure (Solar System failure) Solar site, sector will be up with the sunrise. INC379066 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 5/20/2020 11:20 0:51:32 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 20 10:22:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 20 May 2020 16:22:32 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 12:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC379106 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei A Talkpool 5/20/2020 11:16 0:39:37 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 1:15 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 20 12:34:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 20 May 2020 18:34:54 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 10 11 7 7 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 5 2 0 16 ZTE 4 4 0 0 4 Huawei 6 15 14 2 15 Network 24 24 16 2 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 1 0 0 4 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 357:33:17 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 251:59:17 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 217:19:17 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 143:49:17 Power Generator failure (Indeterminate) Population refuses to start the HPU pretending to much noise and vibration. Case is escalated to GM for assistance. Restarting Old AC genset is being discussed. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 141:33:43 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/22/2020 INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 69:45:17 Power Power Failure (Indeterminate) Case has been transferred from Acquisition to Finance. Finance response is expected but no ETR INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 54:10:17 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 51:39:17 Power Generator Failure (Engine broken) Talkpool breakdown the genset. ETR not provided yet INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 41:15:17 Power Generator Failure (Engine Knocking ) Genset replacement is approved and will be collected at WH. ETR wil follow. INC378411 HDC275 DAUPHINE Artibonite Ericsson 2G D O&M Fuel 5/18/2020 22:15 40:14:17 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/19/2020 at 2:10 PM. ETR not yet available INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C Talkpool 5/19/2020 4:40 33:39:53 Power Generator failure (Indeterminate) The fuel level is too low to restart the HPU. A rescue is planned to recover the site. ETA to be provided INC378644 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/19/2020 13:27 25:02:17 Power Generator failure (Indeterminate) Private house, There is nobody inside to open the door. Follow up is ongoing by security team INC378670 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 23:35:43 Power Power Failure (Indeterminate) Site is located on an island, team will reach site 5/20/2020. ETA: 16:50h INC378881 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/19/2020 22:38 15:51:17 Dependent Affected by the power issue at the main site Affected by HDN109 INC378879 HAIDO612 Palace Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/19/2020 22:54 15:35:17 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC378898 HDO599 PERNIER_IMP_GRACIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 5:23 9:06:17 Power Generator Failure (Starter battery failure) Talkpool is not able to provide update. INC379006 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Talkpool 5/20/2020 6:13 8:16:17 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC378954 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 7:15 7:14:17 Power Generator Failure (Engine Knocking ) Engine Knocking reported by Talkpool. they will soon share the photos for the necessary follow-ups INC378954 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/20/2020 7:15 7:14:17 Dependent Affected by the power issue at the main site Affected by HDO511 INC378818 HAIDO312 MALPASSE Ouest Huawei 2G+3G+LTE B Talkpool 5/20/2020 8:16 6:13:17 Power Generator failure (Indeterminate) Team is working on site INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 5:47:17 Power Generator failure (Indeterminate) Unsafe area // Team cannot go to the site, because of war between the gangs INC379053 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 5/20/2020 10:00 4:29:17 Power Generator failure (Indeterminate) Team is on site INC378997 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/20/2020 10:19 4:10:17 Power Power Failure (Indeterminate) Team is on site INC379055 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 10:31 3:58:17 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC379069 HDS252 MOUILLAGE Sud Ericsson 2G C Talkpool 5/20/2020 11:34 2:55:17 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 15:15h INC379078 HDC211 MIREBALAIS Centre Ericsson 2G+3G A Talkpool 5/20/2020 12:24 2:05:17 Power Generator failure (Indeterminate) Team is informed, ETA: 3:30 PM INC379078 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G A Talkpool 5/20/2020 12:24 2:05:17 Dependent Affected by the power issue at the main site Affected by HDC211 INC379119 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 12:33 1:56:17 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 2:45 PM INC379086 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 5/20/2020 12:51 1:38:17 Power Generator failure (Indeterminate) Team is informed, ETA 3:20 PM INC379086 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 5/20/2020 12:51 1:38:17 Dependent Affected by the power issue at the main site Affected by HDC280 INC379127 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/20/2020 13:03 1:26:17 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC379133 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 13:37 0:52:17 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:45 PM INC379201 HAIDO160 CAZEAU_59 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/20/2020 13:38 0:51:17 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:30 INC379066 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 13:42 0:47:17 Power Power Failure (Indeterminate) Team is informed to restart the portable genset INC379143 COW030 MARRIOTT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 5/20/2020 13:45 0:44:17 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22nd Security Friday, May 22th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 20 14:56:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 20 May 2020 20:56:23 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 10 14 8 16 48 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 6 2 0 26 ZTE 4 4 0 0 4 Huawei 6 18 17 2 18 Network 34 28 19 2 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 0 0 4 19 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 359:57:52 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 254:23:52 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 219:43:52 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 146:13:52 Power Generator failure (Indeterminate) Population refuses to start the HPU pretending to much noise and vibration. Case is escalated to GM for assistance. Restarting Old AC genset is being discussed. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 144:06:52 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/22/2020 INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 72:09:52 Power Power Failure (Indeterminate) Case has been transferred from Acquisition to Finance. Finance response is expected but no ETR INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 56:34:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 54:03:52 Power Generator Failure (Engine broken) Talkpool breakdown the genset. ETR not provided yet INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 43:39:52 Power Generator Failure (Engine Knocking ) Engine is knocking, reported talkpool team. ETR not provided yet INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C Talkpool 5/19/2020 4:40 36:13:52 Power Generator failure (Indeterminate) The fuel level is too low to restart the HPU. A rescue is planned to recover the site. ETA to be provided INC378644 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/19/2020 13:27 27:26:52 Power Generator failure (Indeterminate) Private house, There is nobody inside to open the door. Follow up is ongoing by security team INC378670 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 26:08:52 Power Power Failure (Indeterminate) Site is located on an island, team will reach site 5/20/2020. ETA: 16:50h INC378881 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/19/2020 22:38 18:15:52 Dependent Affected by the power issue at the main site Affected by HDN109 INC378879 HAIDO612 Palace Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/19/2020 22:54 17:59:52 Transmission Transmission (Indeterminate) Both power and TX teams are on site INC379006 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Talkpool 5/20/2020 6:13 10:40:52 Power Generator failure (Indeterminate) Team will be check the site. ETA: 4:30 PM INC378954 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 7:15 9:38:52 Power Generator Failure (Engine Knocking ) Engine Knocking reported by Talkpool. they will soon share the photos for the necessary follow-ups INC378954 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/20/2020 7:15 9:38:52 Dependent Affected by the power issue at the main site Affected by HDO511 INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 8:11:52 Power Generator failure (Indeterminate) Team is working on site INC379053 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 5/20/2020 10:00 6:53:52 Transmission Transmission (Indeterminate) After power intervention, TX is requested, ETA not yet provided INC378997 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/20/2020 10:19 6:34:52 Power Power Failure (Indeterminate) Team is on site INC379066 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/20/2020 11:20 5:33:52 Power Generator failure (Indeterminate) Team is informed to restart the portable genset INC379066 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/20/2020 11:20 5:33:52 Dependent Affected by the power issue at the main site Affected by HDN213 INC379078 HDC211 MIREBALAIS Centre Ericsson 2G+3G A Talkpool 5/20/2020 12:24 4:29:52 Transmission Transmission (Indeterminate) After power intervention, TX is requested, ETA not yet provided INC379078 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G+3G A Talkpool 5/20/2020 12:24 4:29:52 Dependent Affected by the power issue at the main site Affected by HDC211 INC379119 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 12:33 4:20:52 Power Generator failure (Indeterminate) Team is working on site INC379086 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 5/20/2020 12:51 4:02:52 Power Generator failure (Indeterminate) Team is informed, ETA 3:20 PM, Team requested more 25 minutes INC379086 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 5/20/2020 12:51 4:02:52 Dependent Affected by the power issue at the main site Affected by HDC280 INC379144 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 5/20/2020 12:52 4:01:52 Transmission Transmission (Indeterminate) Team is aware, ETA 4:45 PM INC379201 HAIDO160 CAZEAU_59 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/20/2020 13:38 3:15:52 Power Generator failure (Indeterminate) Team has been dispatched. New ETA: 4:15 INC379143 COW030 MARRIOTT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 5/20/2020 13:45 3:08:52 Power Generator failure (Indeterminate) Team is working on site INC379166 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/20/2020 14:00 2:53:52 Power Generator failure (Indeterminate) Team is aware, ETA 5:50 PM INC378879 HDO637 AVE_CHRISTOPHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 14:31 2:22:52 Dependent Affected by the Transmission issue at the main site Affected by HAIDO612 INC378879 HDO680 MAGLOIRE_AMBROISE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 14:31 2:22:52 Dependent Affected by the Transmission issue at the main site Affected by HAIDO612 INC378879 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/20/2020 14:31 2:22:52 Dependent Affected by the Transmission issue at the main site Affected by HAIDO612 INC378879 HDO672 CHAMPS DE MARS_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 14:31 2:22:52 Dependent Affected by the Transmission issue at the main site Affected by HAIDO612 INC378879 HAIDO644 PARAMOUNT COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 14:31 2:22:52 Dependent Affected by the Transmission issue at the main site Affected by HAIDO612 INC378879 HDO551 AVENUE_CHARLES_SUMMER_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 14:31 2:22:52 Dependent Affected by the Transmission issue at the main site Affected by HAIDO612 INC378879 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 14:31 2:22:52 Dependent Affected by the Transmission issue at the main site Affected by HAIDO612 INC378879 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 14:31 2:22:52 Dependent Affected by the Transmission issue at the main site Affected by HAIDO612 INC379222 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/20/2020 15:05 1:48:52 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC379174 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 5/20/2020 15:22 1:31:52 Power Generator failure (Indeterminate) Team is aware, ETA 5:50 PM INC379174 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/20/2020 15:22 1:31:52 Dependent Affected by the power issue at the main site Affected by HDC249 INC379177 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 5/20/2020 15:22 1:31:52 Dependent Affected by the power issue at the main site Affected by HDC153 INC379177 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 5/20/2020 15:22 1:31:52 Dependent Affected by the power issue at the main site Affected by HDC153 INC379177 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 5/20/2020 15:22 1:31:52 Dependent Affected by the power issue at the main site Affected by HDC153 INC379177 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 5/20/2020 15:22 1:31:52 Dependent Affected by the power issue at the main site Affected by HDC153 INC379177 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 5/20/2020 15:22 1:31:52 Dependent Affected by the power issue at the main site Affected by HDC153 INC379177 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 5/20/2020 15:55 0:58:52 Power Generator failure (Indeterminate) Team is aware, ETA 6:30 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22nd Security Friday, May 22th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 20 17:31:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 20 May 2020 23:31:53 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 20th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 20th, 2020 till 7:00 PM > Sites Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 362:02:48 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 256:33:08 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 221:48:48 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 148:22:57 Power Generator failure (Indeterminate) Population refuses to start the HPU pretending to much noise and vibration. Case is escalated to GM for assistance. Restarting Old AC genset is being discussed. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 146:23:02 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/22/2020 INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 74:19:09 Power Power Failure (Indeterminate) Case has been transferred from Acquisition to Finance. Finance response is expected but no ETR INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 58:39:48 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 56:13:09 Power Generator Failure (Engine broken) Talkpool breakdown the genset. ETR not provided yet INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 45:49:09 Power Generator Failure (Engine Knocking ) Engine is knocking, reported talkpool team.ETR not provided yet INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C Talkpool 5/19/2020 4:40 38:29:12 Power Generator failure (Indeterminate) The fuel level is too low to restart the HPU. A rescue is planned to recover the site. ETA to be provided INC378644 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/19/2020 13:27 29:31:28 Power Generator failure (Indeterminate) Private house, There is nobody inside to open the door. Follow up is ongoing by security team INC378670 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 28:25:02 Power Power Failure (Indeterminate) Site is located on an island, the team cannot cross because the sea is rough. Next update to share when available INC378881 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/19/2020 22:38 20:24:15 Dependent Affected by the power issue at the main site Affected by HDN109 INC378954 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 7:15 11:43:32 Power Generator Failure (Engine Knocking ) Engine Knocking reported by Talkpool. Follow up is ongoing. INC378954 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/20/2020 7:15 11:43:32 Dependent Affected by the power issue at the main site Affected by HDO511 INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 10:15:54 Power Generator failure (Indeterminate) The team left the site due to the shooting in the area. Will return as soon as possible. INC379066 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/20/2020 11:20 7:43:08 Power Generator failure (Indeterminate) Portable genset is out for fuel, reported by Talkpool, ETR not yet provided INC379066 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/20/2020 11:20 7:43:08 Dependent Affected by the power issue at the main site Affected by HDN213 INC379119 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 12:33 6:25:14 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC379201 HAIDO160 CAZEAU_59 Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/20/2020 13:38 5:20:33 Power Generator failure (Indeterminate) NEW HPU installed, No Key for getting access on the HPU. Follow up is ongoing. INC379222 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/20/2020 15:05 4:05:02 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC378803 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/20/2020 17:22 1:41:09 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC379250 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/20/2020 17:30 1:40:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/20/2020 at 5:58/ PM. ETR to be provided. INC379197 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 17:20 1:38:29 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:30 PM. INC379197 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 17:20 1:38:29 Dependent Affected by the power issue at the main site Affected by HDO594 INC379259 HDO390 Rue du Port Ouest Ericsson 3G Talkpool 5/20/2020 17:45 1:25:02 Transmission Transmission (Indeterminate) Team is in front of gate waiting for access INC379268 HGA049 SAINTE_CROIX Nippes Ericsson 2G C Talkpool 5/20/2020 18:35 0:35:02 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 901:08:02 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 652:19:02 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 374:26:02 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 246:18:02 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 238:01:59 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 175:40:02 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 165:02:02 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 94:30:11 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 72:39:02 RBS RBS Fault (SFP failure) Faulty SFP need to be replaced. ETR to be provided INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 61:33:09 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 54:13:09 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 44:53:12 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 44:53:12 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC378398 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/19/2020 5:34 37:29:09 RBS RBS Fault (Indeterminate) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC378501 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/19/2020 6:05 36:58:09 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC378670 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 28:25:02 Dependent Affected by the power issue at the main site Affected by HGA132. INC378812 HDO362 FAUCHE Ouest Ericsson 2G C Digicel 5/19/2020 16:50 26:20:02 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 25:32:31 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC378792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/20/2020 11:00 8:02:31 Power Power Failure (Solar System failure) Solar site, sector will be up with the sunrise. INC378825 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/20/2020 11:10 7:52:31 Power Power Failure (Solar System failure) Solar site, sector will be up with the sunrise. INC379200 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 5/20/2020 17:45 1:18:02 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC379311 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 5/20/2020 18:26 0:36:42 RBS RBS Fault (Indeterminate) Band 900 down, Team is informed, ETA to be provided INC379304 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/20/2020 18:50 0:12:55 Power Power Failure (Solar System failure) Solar site, sector will be up with the sunrise. Site temporarily halted due to not able to resolve the issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 20h Security Friday, May 20th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 5/20/2020 18:59 148:19:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified The genset has been started INC378859 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/19/2020 19:48 5/20/2020 7:21 11:33:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure Need to be justified 1/2 gal. of oil added and genset restarted INC378894 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 0:58 5/20/2020 9:15 8:16:21 4:00:00 Not Compliant Power Generator failure (Under Voltage) Under Voltage due to battery discharged Need to be justified Reset alarm, GM made and genset restarted. INC378936 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/20/2020 6:13 5/20/2020 11:15 5:01:44 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted. INC379118 HDO592 RUE_MAGASIN_DE_L'ETAT_#32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 12:30 5/20/2020 12:59 0:28:07 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up without any intervention. INC379118 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 12:30 5/20/2020 12:59 0:28:07 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO592 Cascaded Back in service with the main site INC379118 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 12:30 5/20/2020 12:59 0:28:07 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO592 Cascaded Back in service with the main site INC379118 HDO214 BICENTENAIRE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 12:30 5/20/2020 12:59 0:28:07 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO592 Cascaded Back in service with the main site INC379083 HDO186 TI_PLACE_CAZEAU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 12:45 5/20/2020 12:55 0:09:22 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up without any intervention. INC378998 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 10:18 5/20/2020 13:00 2:41:49 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Detailed report expected about the resolution details INC379094 HAIDO215 BARREAU Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/20/2020 13:01 5/20/2020 13:40 0:39:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to rear and front seal OK 1 gal. of oil added and genset restarted INC379094 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/20/2020 13:01 5/20/2020 13:40 0:39:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO215 Cascaded Back in service with the main site INC379094 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/20/2020 13:01 5/20/2020 13:40 0:39:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO215 Cascaded Back in service with the main site INC379094 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/20/2020 13:01 5/20/2020 13:40 0:39:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO215 Cascaded Back in service with the main site INC379094 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/20/2020 13:01 5/20/2020 13:40 0:39:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO215 Cascaded Back in service with the main site INC379055 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 10:31 5/20/2020 14:11 3:40:00 4:00:00 Compliant Power Generator failure (Indeterminate) Fail to start due battery starter issue OK GM mad and genset restarted with another battery INC379133 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 13:37 5/20/2020 15:02 1:25:00 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm displayed due to starter battery issue OK Genset restarted with another battery INC378898 HDO599 PERNIER_IMP_GRACIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 5:23 5/20/2020 14:02 8:38:30 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Indeterminate OK Detailed report expected about the resolution details INC379006 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Talkpool 5/20/2020 6:13 5/20/2020 16:01 9:47:44 4:00:00 Not Compliant Power Generator failure (Indeterminate) Rectifier module failed Need to be justified Breaker ZTE reset and genset restarted INC379143 COW030 MARRIOTT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 5/20/2020 13:45 5/20/2020 15:26 1:40:45 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Detailed report expected about the resolution details INC378879 HAIDO612 Palace Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/19/2020 22:54 5/20/2020 16:52 17:57:57 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified Detailed report expected about the resolution details INC378879 HDO637 AVE_CHRISTOPHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 14:31 5/20/2020 16:52 2:20:45 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HAIDO612 Cascaded Back in service with the main site INC378879 HDO680 MAGLOIRE_AMBROISE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 14:31 5/20/2020 16:52 2:20:45 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HAIDO612 Cascaded Back in service with the main site INC378879 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 14:31 5/20/2020 16:52 2:20:45 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HAIDO612 Cascaded Back in service with the main site INC378879 HDO672 CHAMPS DE MARS_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 14:31 5/20/2020 16:52 2:20:45 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HAIDO612 Cascaded Back in service with the main site INC378879 HAIDO644 PARAMOUNT COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 14:31 5/20/2020 16:52 2:20:45 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HAIDO612 Cascaded Back in service with the main site INC378879 HDO551 AVENUE_CHARLES_SUMMER_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 14:31 5/20/2020 16:52 2:20:45 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HAIDO612 Cascaded Back in service with the main site INC378879 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 14:31 5/20/2020 16:52 2:20:45 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HAIDO612 Cascaded Back in service with the main site INC378879 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 14:31 5/20/2020 16:52 2:20:45 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HAIDO612 Cascaded Back in service with the main site INC379248 HDO274 DELMAS_44 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 17:23 5/20/2020 18:54 1:30:54 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Detailed report expected about the resolution details INC379248 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 17:23 5/20/2020 18:54 1:30:54 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO274 Cascaded Back in service with the main site INC379248 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 17:23 5/20/2020 18:54 1:30:54 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO274 Cascaded Back in service with the main site INC379248 HAIDO492 Delmas 49 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 17:23 5/20/2020 18:54 1:30:54 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO274 Cascaded Back in service with the main site INC379248 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 17:23 5/20/2020 18:54 1:30:54 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO274 Cascaded Back in service with the main site INC379248 HDO070 DELMAS_75_BRUTUS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 17:23 5/20/2020 18:54 1:30:54 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO274 Cascaded Back in service with the main site INC379248 HAIDO289 RUE_AMAZONE_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 17:23 5/20/2020 18:54 1:30:54 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO274 Cascaded Back in service with the main site INC378956 HDN008 BELLE_PLAINE Nord ZTE 2G+3G C Talkpool 5/20/2020 7:17 5/20/2020 8:53 1:35:43 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate OK Site is back in service, feedback is awaited INC378956 HDN202 LACOUPE_LIMBE Nord Ericsson 2G D Talkpool 5/20/2020 7:17 5/20/2020 8:53 1:35:43 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back up with the main site INC378956 HDN208 LIMBE Nord Ericsson 2G A Talkpool 5/20/2020 7:17 5/20/2020 8:53 1:35:43 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back up with the main site INC378956 HDN245 BAS_LIMBE Nord Ericsson 2G B Talkpool 5/20/2020 7:17 5/20/2020 8:53 1:35:43 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back up with the main site INC378956 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 5/20/2020 7:17 5/20/2020 8:53 1:35:43 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back up with the main site INC378956 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 5/20/2020 7:17 5/20/2020 8:53 1:35:43 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back up with the main site INC378956 HDN260 PREVAL Nord Ericsson 2G B Talkpool 5/20/2020 7:17 5/20/2020 8:53 1:35:43 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back up with the main site INC378956 HDN272 BAS_LIMBE_II Nord Ericsson 2G C Talkpool 5/20/2020 7:17 5/20/2020 8:53 1:35:43 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back up with the main site INC378956 HDN280 BAS_QUARTIER Nord Ericsson 2G D Talkpool 5/20/2020 7:17 5/20/2020 8:53 1:35:43 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back up with the main site INC378956 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/20/2020 7:17 5/20/2020 8:53 1:35:43 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back up with the main site INC378956 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 5/20/2020 7:17 5/20/2020 8:53 1:35:43 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back up with the main site INC378956 HDN227 MORNE_JOSUE Nord Ericsson 2G C Talkpool 5/20/2020 7:17 5/20/2020 8:53 1:35:43 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back up with the main site INC378956 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 5/20/2020 7:17 5/20/2020 8:53 1:35:43 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back up with the main site INC378956 HDN203 CHABAUD Nord Ericsson 2G D Talkpool 5/20/2020 7:17 5/20/2020 8:53 1:35:43 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back up with the main site INC378956 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 5/20/2020 7:17 5/20/2020 8:53 1:35:43 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back up with the main site INC378956 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/20/2020 7:17 5/20/2020 8:53 1:35:43 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back up with the main site INC378956 HDN211 MILOT Nord Ericsson 2G B Talkpool 5/20/2020 7:17 5/20/2020 8:53 1:35:43 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back up with the main site INC378956 HDN304 ROBILLARD Nord Ericsson 2G D Talkpool 5/20/2020 7:17 5/20/2020 8:53 1:35:43 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back up with the main site INC378956 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 5/20/2020 7:17 5/20/2020 8:53 1:35:43 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back up with the main site INC378956 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 5/20/2020 7:17 5/20/2020 8:53 1:35:43 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back up with the main site INC378956 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE A Talkpool 5/20/2020 7:17 5/20/2020 8:53 1:35:43 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN008 Cascaded Back up with the main site INC378789 HDN275 PILBORO Nord Ericsson 2G D Talkpool 5/19/2020 19:55 5/20/2020 8:09 12:13:29 4:00:00 Not Compliant Power Generator failure (Battery Failure) Battery Failure Need to be justified Genset restarted with another INC378900 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/20/2020 5:55 5/20/2020 11:36 5:41:23 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure on genset Need to be justified 1 gallon oil added INC378946 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/20/2020 6:20 5/20/2020 9:57 3:37:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Site Back up with the sunrise INC378261 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/20/2020 6:22 5/20/2020 9:50 3:28:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Site Back up with the sunrise INC378940 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/20/2020 5:22 5/20/2020 9:18 3:56:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Site Back up with the sunrise INC379030 HDO347 ZORANJE Ouest Ericsson 2G D Talkpool 5/20/2020 8:40 5/20/2020 11:50 3:09:58 4:00:00 Compliant RBS RBS Fault (DUG Failure) DUG faulty Spare up after replacing faulty dug, INC379058 HDC200 HINCHE_RESOLY Centre Ericsson 3G A Talkpool 5/20/2020 10:28 5/20/2020 12:29 2:00:14 4:00:00 Compliant Transmission RBS Fault (DUW failure) DUW Faulty Spare DUW frozen// TX team has reloaded the TV. Time out INC378411 HDC275 DAUPHINE Artibonite Ericsson 2G D O&M Fuel 5/18/2020 22:15 5/20/2020 14:43 40:27:06 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Tank Empty OK Refueling done INC378818 HAIDO312 MALPASSE Ouest Huawei 2G+3G+LTE B Talkpool 5/20/2020 8:16 5/20/2020 14:53 6:37:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure on genset Need to be justified 1 gallon oil added INC379144 HDC201 MONT_CARMEL Centre Ericsson 3G A Talkpool 5/20/2020 12:52 5/20/2020 17:00 4:07:38 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending form contractor INC379086 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 5/20/2020 12:51 5/20/2020 17:45 4:53:07 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending form contractor INC379086 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 5/20/2020 12:51 5/20/2020 17:45 4:53:07 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC280 Cascaded Back up with the main site INC379177 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 5/20/2020 15:55 5/20/2020 17:40 1:45:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending form contractor INC379177 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 5/20/2020 15:55 5/20/2020 17:40 1:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Back up with the main site INC379177 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 5/20/2020 15:55 5/20/2020 17:40 1:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Back up with the main site INC379177 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 5/20/2020 15:55 5/20/2020 17:40 1:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Back up with the main site INC379177 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 5/20/2020 15:55 5/20/2020 17:40 1:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Back up with the main site INC379177 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 5/20/2020 15:55 5/20/2020 17:40 1:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Back up with the main site INC379177 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 5/20/2020 15:55 5/20/2020 17:40 1:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Back up with the main site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: DAILYREPORT_2020_05200700PM.xlsx Type: application/vnd.openxmlformats-officedocument.spreadsheetml.sheet Size: 1943047 bytes Desc: DAILYREPORT_2020_05200700PM.xlsx URL: From Haiti.Noc at digicelgroup.com Wed May 20 18:42:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 21 May 2020 00:42:34 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 3 7 12 9 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 3 1 0 19 ZTE 4 4 1 0 4 Huawei 6 8 7 1 8 Network 28 15 9 1 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 1 0 1 7 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 363:40:59 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 258:06:59 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 223:26:59 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 149:56:59 Power Generator failure (Indeterminate) Population refuses to start the HPU pretending to much noise and vibration. Case is escalated to GM for assistance. Restarting Old AC genset is being discussed. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 147:49:59 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/22/2020 INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 75:52:59 Power Power Failure (Indeterminate) Case has been transferred from Acquisition to Finance. Finance response is expected but no ETR INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 60:17:59 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 57:46:59 Power Generator Failure (Engine broken) Talkpool breakdown the genset. ETR not provided yet INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 47:22:59 Power Generator Failure (Engine Knocking ) Engine is knocking, reported talkpool team. ETR not provided yet INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C Talkpool 5/19/2020 4:40 39:56:59 Power Generator failure (Indeterminate) The fuel level is too low to restart the HPU. A rescue is planned to recover the site. ETA to be provided INC378670 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 29:51:59 Power Power Failure (Indeterminate) Site is located on an island, the team cannot cross because the sea is rough. Next update to share when available INC378881 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/19/2020 22:38 21:58:59 Dependent Affected by the power issue at the main site Affected by HDN109 INC378954 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 7:15 13:21:59 Power Generator Failure (Engine Knocking ) Engine Knocking reported by Talkpool. Follow up is ongoing. INC378954 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/20/2020 7:15 13:21:59 Dependent Affected by the power issue at the main site Affected by HDO511 INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 11:54:59 Power Generator failure (Indeterminate) The team left the site due to the shooting in the area. ETA not yet available INC379066 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/20/2020 11:20 9:16:59 Power Generator failure (Indeterminate) Portable genset is out for fuel, reported by Talkpool, ETR not yet provided INC379066 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/20/2020 11:20 9:16:59 Dependent Affected by the power issue at the main site Affected by HDN213 INC379119 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 12:33 8:03:59 Power Generator failure (Indeterminate) Team is working on the site INC379201 HAIDO160 CAZEAU_59 Port-au-Prince Huawei 2G+3G+LTE+TDD A Digicel 5/20/2020 13:38 6:58:59 Power Generator failure (Indeterminate) NEW HPU installed, No Key for getting access on the HPU. Follow up is ongoing. INC379222 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/20/2020 15:05 5:31:59 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC378803 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/20/2020 17:22 3:14:59 Power Generator failure (Indeterminate) Team is informed, ETA 9:20PM INC379250 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 5/20/2020 17:30 3:06:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/20/2020 at 5:58/ PM. ETR to be provided. INC379259 HDO390 Rue du Port Ouest Ericsson 3G B Talkpool 5/20/2020 17:45 2:51:59 Transmission Transmission (Indeterminate) Team is in front of gate waiting for access INC379268 HGA049 SAINTE_CROIX Nippes Ericsson 2G C Talkpool 5/20/2020 18:35 2:01:59 Power Power Failure (Indeterminate) Team has been informed. ETA 8:45PM. INC379234 HDS004 PIKAN Sud-Est Ericsson 2G C Talkpool 5/20/2020 18:42 1:54:59 Power Power Failure (Indeterminate) Team is on site but the water pump is faulty, they will collect the spare on another site INC379234 HDS003 CAMATIN Sud-Est Ericsson 2G C Talkpool 5/20/2020 18:42 1:54:59 Dependent Affected by the power issue at the main site Affected by HDS004 INC379234 HDS015 LA_VOUTE Sud-Est Ericsson 2G C Talkpool 5/20/2020 18:42 1:54:59 Dependent Affected by the power issue at the main site Affected by HDS004 INC379234 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/20/2020 18:42 1:54:59 Dependent Affected by the power issue at the main site Affected by HDS004 INC379234 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 5/20/2020 18:42 1:54:59 Dependent Affected by the power issue at the main site Affected by HDS004 INC379317 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 5/20/2020 18:50 1:46:59 Power Power Failure (Indeterminate) Team has been informed, ETA 10:42PM. INC379315 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/20/2020 19:00 1:36:59 Power Power Failure (Solar System failure) Solar site , it will be recover with solar power ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22th Security Friday, May 22th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 20 19:20:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 21 May 2020 01:20:51 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 903:17:13 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 654:28:13 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 376:35:13 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 248:27:13 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 240:11:13 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 177:49:13 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 177:21:13 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 167:11:13 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 108:21:13 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 96:40:13 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 74:48:13 RBS RBS Fault (SFP failure) Faulty SFP need to be replaced. ETR to be provided INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 63:49:13 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 56:29:13 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378398 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/19/2020 5:34 39:45:13 RBS RBS Fault (Indeterminate) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC378501 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/19/2020 6:05 39:14:13 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC378670 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 30:34:13 Dependent Affected by the power issue at the main site Affected by HGA132. INC378812 HDO362 FAUCHE Ouest Ericsson 2G C Digicel 5/19/2020 16:50 28:29:13 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team is informed, next update to share when available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 27:49:13 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC378792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/20/2020 11:00 10:19:13 Power Power Failure (Solar System failure) Solar site, sector will be up with the sunrise. INC378825 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/20/2020 11:10 10:09:13 Power Power Failure (Solar System failure) Solar site, sector will be up with the sunrise. INC379200 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 5/20/2020 17:45 3:34:13 RBS RBS Fault (Indeterminate) TX Team will reach the site , ETA not yet available INC379304 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/20/2020 18:50 2:29:13 Power Power Failure (Solar System failure) Solar site, sector will be up with the sunrise. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 20 20:26:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 21 May 2020 02:26:06 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 3 6 12 10 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 2 1 0 20 ZTE 3 3 0 0 3 Huawei 6 8 7 1 8 Network 29 13 8 1 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 1 0 0 7 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 365:26:39 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 259:52:39 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 225:12:39 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 149:35:39 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/22/2020 INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 77:38:39 Power Power Failure (Indeterminate) Case has been transferred from Acquisition to Finance. Finance response is expected but no ETR INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 62:03:39 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 49:08:39 Power Generator Failure (Engine Knocking ) Engine is knocking, reported talkpool team. ETR not provided yet INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C Talkpool 5/19/2020 4:40 41:42:39 Power Generator failure (Indeterminate) The fuel level is too low to restart the HPU. A rescue is planned to recover the site. ETA to be provided INC378670 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 31:37:39 Power Power Failure (Indeterminate) Site is located on an island, the team cannot cross because the sea is rough. Next update to share when available INC378881 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/19/2020 22:38 23:44:39 Dependent Affected by the power issue at the main site Affected by HDN109 INC378954 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 7:15 15:07:39 Power Generator Failure (Engine Knocking ) Engine Knocking reported by Talkpool. Follow up is ongoing. INC378954 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/20/2020 7:15 15:07:39 Dependent Affected by the power issue at the main site Affected by HDO511 INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 13:40:39 Power Generator failure (Indeterminate) The team left the site due to the shooting in the area. ETA not yet available INC379066 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/20/2020 11:20 11:02:39 Power Generator failure (Indeterminate) Portable genset is out for fuel, reported by Talkpool, ETR not yet provided INC379066 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/20/2020 11:20 11:02:39 Dependent Affected by the power issue at the main site Affected by HDN213 INC379119 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 12:33 9:49:39 Power Generator failure (Indeterminate) Team is working on the site INC379201 HAIDO160 CAZEAU_59 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/20/2020 13:38 8:44:39 Power Generator failure (Indeterminate) NEW HPU installed, No Key for getting access on the HPU. Follow up is ongoing. INC379222 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/20/2020 15:05 7:17:39 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC379234 HDS004 PIKAN Sud-Est Ericsson 2G C Talkpool 5/20/2020 16:08 6:14:39 Power Power Failure (Indeterminate) Fuel injection pump faulty, Team will get back to the site with the spare, ETR 10:00PM expired, more update will be shared once available. INC379234 HDS003 CAMATIN Sud-Est Ericsson 2G C Talkpool 5/20/2020 16:08 6:14:39 Dependent Affected by the power issue at the main site Affected by HDS004 INC379234 HDS015 LA_VOUTE Sud-Est Ericsson 2G C Talkpool 5/20/2020 16:08 6:14:39 Dependent Affected by the power issue at the main site Affected by HDS004 INC379234 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/20/2020 16:08 6:14:39 Dependent Affected by the power issue at the main site Affected by HDS004 INC379234 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 5/20/2020 16:08 6:14:39 Dependent Affected by the power issue at the main site Affected by HDS004 INC378803 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/20/2020 17:22 5:00:39 Power Generator failure (Indeterminate) ETA expired , new ETA not yet available INC379268 HGA049 SAINTE_CROIX Nippes Ericsson 2G C Talkpool 5/20/2020 18:35 3:47:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/20/2020 at 10:00PM. INC379315 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/20/2020 19:00 3:22:39 Power Power Failure (Solar System failure) Solar site , it will be recover with solar power INC379283 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/20/2020 20:31 1:51:39 Power Power Failure (Solar System failure) Solar site , it will be recover with solar power INC379289 HDS275 SAINT GEORGES Sud Ericsson 2G C Talkpool 5/20/2020 21:04 1:18:39 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. INC379344 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 21:39 0:43:39 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC379292 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/20/2020 21:42 0:40:39 Power Power Failure (Indeterminate) Team has been informed, ETA not yet provided. INC378792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/20/2020 21:59 0:23:39 Power Power Failure (Solar System failure) Solar site, sector will be up with the sunrise. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22th Security Friday, May 22th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From JeanRosebert.Dorcely at digicelgroup.com Wed May 20 22:24:35 2020 From: JeanRosebert.Dorcely at digicelgroup.com (Jean Rosebert Dorcely) Date: Thu, 21 May 2020 04:24:35 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 4 6 7 12 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 2 1 0 18 ZTE 5 5 0 0 5 Huawei 5 6 6 1 6 Network 28 13 7 1 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 1 0 0 4 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 367:24:28 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 261:50:28 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 227:10:28 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 151:33:28 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/22/2020 INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 79:36:28 Power Power Failure (Indeterminate) Case has been transferred from Acquisition to Finance. Finance response is expected but no ETR INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 64:01:28 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 51:06:28 Power Generator Failure (Engine Knocking ) Engine is knocking, reported talkpool team. ETR not provided yet INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C Talkpool 5/19/2020 4:40 43:40:28 Power Generator failure (Indeterminate) The fuel level is too low to restart the HPU. A rescue is planned to recover the site. ETA to be provided INC378670 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 33:35:28 Power Power Failure (Indeterminate) Site is located on an island, the team cannot cross because the sea is rough. Next update to share when available. INC378881 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/19/2020 22:38 25:42:28 Dependent Affected by the power issue at the main site Affected by HDN109 INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 15:38:28 Power Generator failure (Indeterminate) The team left the site due to the shooting in the area. ETA not yet available INC379066 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/20/2020 11:20 13:00:28 Power Generator failure (Indeterminate) Portable genset is out for fuel, reported by Talkpool, ETR not yet provided INC379066 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/20/2020 11:20 13:00:28 Dependent Affected by the power issue at the main site Affected by HDN213 INC379119 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 12:33 11:47:28 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site at 6:00 AM INC379201 HAIDO160 CAZEAU_59 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/20/2020 13:38 10:42:28 Power Generator failure (Indeterminate) NEW HPU installed, No Key for getting access on the HPU. Follow up is ongoing. INC379222 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/20/2020 15:05 9:15:28 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC378803 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/20/2020 17:22 6:58:28 Power Generator failure (Indeterminate) Team working on site INC379268 HGA049 SAINTE_CROIX Nippes Ericsson 2G C O&M FUEL 5/20/2020 18:35 5:45:28 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/20/2020 at 10:00PM. INC379315 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/20/2020 19:00 5:20:28 Power Power Failure (Solar System failure) Solar site , it will be recover with solar power INC379283 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/20/2020 20:31 3:49:28 Power Power Failure (Solar System failure) Solar site , it will be recover with solar power INC379289 HDS275 SAINT GEORGES Sud Ericsson 2G C Talkpool 5/20/2020 21:04 3:16:28 Power Power Failure (Indeterminate) Team has been informed ETA 1:00AM. INC379344 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 21:39 2:41:28 Power Generator failure (Indeterminate) Private house. Team will reach the site a 7:00 AM INC378997 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/20/2020 21:42 2:38:28 Power Generator Failure (Engine Knocking ) Engine knocking reported by talkpool . Next update to share when available. INC378792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/20/2020 21:59 2:21:28 Power Power Failure (Solar System failure) Solar site , it will be recover with solar power INC378792 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/20/2020 21:59 2:21:28 Dependent Affected by the power issue at the main site Attached to HDC318 INC379296 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/20/2020 22:31 1:49:28 Power Generator failure (Indeterminate) Talkpool refuse to go on site at night due to unsafe area , ETA 7:00AM INC379297 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/20/2020 23:03 1:17:28 Power Generator failure (Indeterminate) Technician unreachable for now. Eta not yet available INC379297 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 5/20/2020 23:03 1:17:28 Dependent Affected by the power issue at the main site Affected by HDO111 INC379354 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/20/2020 23:06 1:14:28 Power Power Failure (Solar System failure) Solar site , it will be recover with solar power ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22th Security Friday, May 22th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 20 22:26:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 21 May 2020 04:26:47 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 906:23:17 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 657:34:17 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 379:41:17 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 251:33:17 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 243:17:17 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 180:55:17 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 180:27:17 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 170:17:17 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 111:27:17 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 99:46:17 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 77:54:17 RBS RBS Fault (SFP failure) Faulty SFP need to be replaced. ETR to be provided INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 66:55:17 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 59:35:17 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378398 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/19/2020 5:34 42:51:17 RBS RBS Fault (Indeterminate) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC378501 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/19/2020 6:05 42:20:17 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC378670 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 33:40:17 Dependent Affected by the power issue at the main site Affected by HGA132. INC378812 HDO362 FAUCHE Ouest Ericsson 2G C Digicel 5/19/2020 16:50 31:35:17 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team has been informed, next update to share when available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 30:55:17 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379200 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 5/20/2020 17:45 6:40:17 RBS RBS Fault (Indeterminate) TX Team will reach the site , ETA not yet available INC379304 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/20/2020 18:50 5:35:17 Power Power Failure (Solar System failure) Solar site, sector will be up with the sunrise. INC379356 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 5/20/2020 23:26 0:59:17 Power Power Failure (Indeterminate) Team has been informed, ETA not yet provided. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 20 23:32:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 21 May 2020 05:32:14 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 4 6 6 8 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 2 1 0 13 ZTE 5 5 0 0 5 Huawei 5 6 6 1 6 Network 23 13 7 1 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 1 0 0 4 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 368:28:40 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 262:54:40 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 228:14:40 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 152:37:40 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/22/2020 INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 80:40:40 Power Power Failure (Indeterminate) Case has been transferred from Acquisition to Finance. Finance response is expected but no ETR INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 65:05:40 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 52:10:40 Power Generator Failure (Engine Knocking ) Engine is knocking, reported talkpool team. ETR not provided yet INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C Talkpool 5/19/2020 4:40 44:44:40 Power Generator failure (Indeterminate) The fuel level is too low to restart the HPU. A rescue is planned to recover the site. ETA to be provided INC378670 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 34:39:40 Power Power Failure (Indeterminate) Site is located on an island, the team cannot cross because the sea is rough. Next update to share when available. INC378881 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/19/2020 22:38 26:46:40 Dependent Affected by the power issue at the main site Affected by HDN109 INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 16:42:40 Power Generator failure (Indeterminate) The team left the site due to the shooting in the area. ETA not yet available INC379066 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/20/2020 11:20 14:04:40 Power Generator failure (Indeterminate) Portable genset is out for fuel, reported by Talkpool, ETR not yet provided INC379066 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/20/2020 11:20 14:04:40 Dependent Affected by the power issue at the main site Affected by HDN213 INC379201 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 12:33 12:51:40 Dependent Affected by the power issue at the main site Affected by HDO160 INC379201 HAIDO160 CAZEAU_59 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/20/2020 13:38 11:46:40 Power Generator failure (Indeterminate) NEW HPU installed, No Key for getting access on the HPU. Follow up is ongoing. INC379268 HGA049 SAINTE_CROIX Nippes Ericsson 2G C O&M FUEL 5/20/2020 18:35 6:49:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/20/2020 at 10:00PM. INC379344 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 21:39 3:45:40 Power Generator failure (Indeterminate) Private house. Team will reach the site a 7:00 AM INC378997 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/20/2020 21:42 3:42:40 Power Generator Failure (Engine Knocking ) Engine knocking reported by talkpool . Next update to share when available. INC379296 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/20/2020 22:31 2:53:40 Power Generator failure (Indeterminate) Talkpool refuse to go on site at night due to unsafe area , ETA 7:00AM INC379297 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/20/2020 23:03 2:21:40 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site at 7:00 AM INC379297 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 5/20/2020 23:03 2:21:40 Dependent Affected by the power issue at the main site Affected by HDO111 INC379354 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/20/2020 23:06 2:18:40 Power Power Failure (Solar System failure) Solar site , it will be recover with solar power INC379407 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 0:16 1:08:40 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC379364 HDN241 BAHON Nord Ericsson 2G D Talkpool 5/21/2020 0:32 0:52:40 Power Generator failure (Indeterminate) Team is informed , ETA 5:00AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22th Security Friday, May 22th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 21 01:12:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 21 May 2020 07:12:51 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 6 7 8 9 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 2 1 0 15 ZTE 5 5 0 0 6 Huawei 5 9 9 1 9 Network 25 16 10 1 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 1 0 0 4 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 370:14:49 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 264:40:49 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 230:00:49 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 154:23:49 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/22/2020 INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 82:26:49 Power Power Failure (Indeterminate) Case has been transferred from Acquisition to Finance. Finance response is expected but no ETR INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 66:51:49 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 53:56:49 Power Generator Failure (Engine Knocking ) Engine is knocking, reported talkpool team. ETR not provided yet INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C Talkpool 5/19/2020 4:40 46:30:49 Power Generator failure (Indeterminate) The fuel level is too low to restart the HPU. A rescue is planned to recover the site. ETA to be provided INC378670 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 36:25:49 Power Power Failure (Indeterminate) Site is located on an island, the team cannot cross because the sea is rough. Next update to share when available. INC378881 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/19/2020 22:38 28:32:49 Dependent Affected by the power issue at the main site Affected by HDN109 INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 18:28:49 Power Generator failure (Indeterminate) The team left the site due to the shooting in the area. ETA not yet available INC379066 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/20/2020 11:20 15:50:49 Power Generator failure (Indeterminate) Portable genset is out for fuel, reported by Talkpool, ETR not yet provided INC379066 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/20/2020 11:20 15:50:49 Dependent Affected by the power issue at the main site Affected by HDN213 INC379201 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 12:33 14:37:49 Dependent Affected by the power issue at the main site Affected by HDO160 INC379201 HAIDO160 CAZEAU_59 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/20/2020 13:38 13:32:49 Power Generator failure (Indeterminate) NEW HPU installed, No Key for getting access on the HPU. Follow up is ongoing. INC379268 HGA049 SAINTE_CROIX Nippes Ericsson 2G C O&M FUEL 5/20/2020 18:35 8:35:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/20/2020 at 10:00PM. INC379344 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 21:39 5:31:49 Power Generator failure (Indeterminate) Private house. Team will reach the site a 7:00 AM INC378997 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/20/2020 21:42 5:28:49 Power Generator Failure (Engine Knocking ) Engine knocking reported by talkpool . Next update to share when available. INC379296 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/20/2020 22:31 4:39:49 Power Generator failure (Indeterminate) Talkpool refuse to go on site at night due to unsafe area , ETA 7:00AM INC379297 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/20/2020 23:03 4:07:49 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site at 7:00 AM INC379297 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 5/20/2020 23:03 4:07:49 Dependent Affected by the power issue at the main site Affected by HDO111 INC379413 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 23:03 4:07:49 Power Generator failure (Indeterminate) Team is informed. ETA 3:15 AM INC379354 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/20/2020 23:06 4:04:49 Power Power Failure (Solar System failure) Solar site , it will be recover with solar power INC379407 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 0:16 2:54:49 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC379364 HDN241 BAHON Nord Ericsson 2G D Talkpool 5/21/2020 0:32 2:38:49 Power Generator failure (Indeterminate) Team is informed , ETA 5:00AM INC379366 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/21/2020 0:52 2:18:49 Power Power Failure (Indeterminate) Fuel mixed with water, team will reach site 5/21/2020 for a rescue ETA to be provided. INC379368 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/21/2020 0:58 2:12:49 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site at 7:00 AM INC379352 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 5/21/2020 1:21 1:49:49 Power Generator failure (Indeterminate) Talkpool refuse to go on site at night due to unsafe area , ETA 7:00AM INC379420 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G C Talkpool 5/21/2020 1:39 1:31:49 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site ETA 6:30AM. INC379374 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/21/2020 2:02 1:08:49 Power Power Failure (Indeterminate) It's raining, team cannot cross the river. ETA 7:00AM. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22th Security Friday, May 22th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 21 01:17:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 21 May 2020 07:17:36 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 909:14:19 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 660:25:19 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 382:32:19 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 254:24:19 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 246:08:19 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 183:46:19 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 183:18:19 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 173:08:19 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 114:18:19 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 102:37:19 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 80:45:19 RBS RBS Fault (SFP failure) Faulty SFP need to be replaced. ETR to be provided INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 69:46:19 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 62:26:19 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378398 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/19/2020 5:34 45:42:19 RBS RBS Fault (Indeterminate) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC378812 HDO362 FAUCHE Ouest Ericsson 2G C Digicel 5/19/2020 16:50 34:26:19 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team has been informed, next update to share when available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 33:46:19 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379200 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 5/20/2020 17:45 9:31:19 RBS RBS Fault (Indeterminate) Talkpool is not mange his Team to reach the site INC379356 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 5/20/2020 23:26 3:50:19 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. ETA 7:00AM Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 21 02:17:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 21 May 2020 08:17:16 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 5 6 8 9 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 2 1 0 14 ZTE 5 5 1 0 5 Huawei 6 9 9 1 9 Network 25 16 11 1 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 1 0 0 3 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 371:19:50 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 265:45:50 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 231:05:50 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 155:28:50 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/22/2020 INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 83:31:50 Power Power Failure (Indeterminate) Case has been transferred from Acquisition to Finance. Finance response is expected but no ETR INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 67:56:50 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 55:01:50 Power Generator Failure (Engine Knocking ) Engine is knocking, reported talkpool team. ETR not provided yet INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C Talkpool 5/19/2020 4:40 47:35:50 Power Generator failure (Indeterminate) The fuel level is too low to restart the HPU. A rescue is planned to recover the site. ETA to be provided INC378881 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/19/2020 22:38 29:37:50 Dependent Affected by the power issue at the main site Affected by HDN109 INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 19:33:50 Power Generator failure (Indeterminate) The team left the site due to the shooting in the area. ETA not yet available INC379066 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/20/2020 11:20 16:55:50 Power Generator failure (Indeterminate) Portable genset is out for fuel, reported by Talkpool, ETR not yet provided INC379066 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/20/2020 11:20 16:55:50 Dependent Affected by the power issue at the main site Affected by HDN213 INC379201 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 12:33 15:42:50 Dependent Affected by the power issue at the main site Affected by HDO160 INC379201 HAIDO160 CAZEAU_59 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/20/2020 13:38 14:37:50 Power Generator failure (Indeterminate) NEW HPU installed, No Key for getting access on the HPU. Follow up is ongoing. INC379268 HGA049 SAINTE_CROIX Nippes Ericsson 2G C O&M FUEL 5/20/2020 18:35 9:40:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/20/2020 at 10:00PM. ETR to be provided. INC379344 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 21:39 6:36:50 Power Generator failure (Indeterminate) Private house. Team will reach the site a 7:00 AM INC378997 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/20/2020 21:42 6:33:50 Power Generator Failure (Engine Knocking ) Engine knocking reported by talkpool . Next update to share when available. INC379296 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/20/2020 22:31 5:44:50 Power Generator failure (Indeterminate) Talkpool refuse to go on site at night due to unsafe area , ETA 7:00AM INC379413 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 23:03 5:12:50 Power Generator failure (Indeterminate) ETA 3:15 AM expired. Update is expected from talkpool INC379354 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/20/2020 23:06 5:09:50 Power Power Failure (Solar System failure) Solar site , it will be recover with solar power INC379407 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 0:16 3:59:50 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC379364 HDN241 BAHON Nord Ericsson 2G D Talkpool 5/21/2020 0:32 3:43:50 Power Generator failure (Indeterminate) Team is informed , ETA 5:00AM INC379366 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/21/2020 0:52 3:23:50 Power Power Failure (Indeterminate) Fuel mixed with water, team will reach site 5/21/2020 for a rescue ETA to be provided. INC379380 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/21/2020 0:58 3:17:50 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site at 7:00 AM INC379352 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 5/21/2020 1:21 2:54:50 Power Generator failure (Indeterminate) Talkpool refuse to go on site at night due to unsafe area , ETA 7:00AM INC379420 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G C Talkpool 5/21/2020 1:39 2:36:50 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site ETA 6:30AM. INC379374 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/21/2020 2:02 2:13:50 Power Power Failure (Indeterminate) It's raining, team cannot cross the river. ETA 7:00AM. INC379385 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/21/2020 3:39 0:36:50 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22th Security Friday, May 22th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 21 04:19:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 21 May 2020 10:19:16 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 912:15:45 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 663:26:45 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 385:33:45 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 257:25:45 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 249:09:45 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 186:47:45 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 186:19:45 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 176:09:45 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 117:19:45 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 105:38:45 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 83:46:45 RBS RBS Fault (SFP failure) Faulty SFP need to be replaced. ETR to be provided INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 72:47:45 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 65:27:45 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378398 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/19/2020 5:34 48:43:45 RBS RBS Fault (Indeterminate) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC378812 HDO362 FAUCHE Ouest Ericsson 2G C Digicel 5/19/2020 16:50 37:27:45 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team has been informed, next update to share when available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 36:47:45 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379200 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 5/20/2020 17:45 12:32:45 RBS RBS Fault (Indeterminate) Team will reach the site , ETA 8:00AM INC379356 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 5/20/2020 23:26 6:51:45 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. ETA 7:00AM Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 21 05:10:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 21 May 2020 11:10:17 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 21st, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 21st, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 374:08:09 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 268:34:09 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 233:54:09 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 158:17:09 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/22/2020 INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 86:20:09 Power Power Failure (Indeterminate) Case has been transferred from Acquisition to Finance. Finance response is expected but no ETR INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 70:45:09 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 57:50:09 Power Generator Failure (Engine Knocking ) Genset already collected , more feedback is expected to provide 5/21/2020 INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C Talkpool 5/19/2020 4:40 50:24:09 Power Generator failure (Indeterminate) The fuel level is too low to restart the HPU. A rescue is planned to recover the site. ETA to be provided INC378881 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/19/2020 22:38 32:26:09 Dependent Affected by the power issue at the main site Affected by HDN109 INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 22:22:09 Power Generator failure (Indeterminate) The team left the site due to the shooting in the area. ETA not yet available INC379066 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/20/2020 11:20 19:44:09 Power Generator failure (Indeterminate) Portable genset is out for fuel, reported by Talkpool, ETR not yet provided INC379066 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/20/2020 11:20 19:44:09 Dependent Affected by the power issue at the main site Affected by HDN213 INC379201 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 12:33 18:31:09 Dependent Affected by the power issue at the main site Affected by HDO160 INC379201 HAIDO160 CAZEAU_59 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 13:38 17:26:09 Power Generator failure (Indeterminate) NEW HPU installed, No Key for getting access on the HPU. Follow up is ongoing. INC379268 HGA049 SAINTE_CROIX Nippes Ericsson 2G C O&M FUEL 5/20/2020 18:35 12:29:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/20/2020 at 10:00PM. ETR to be provided. INC379344 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 21:39 9:25:09 Power Generator failure (Indeterminate) Private house. Team will reach the site a 7:00 AM INC378997 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/20/2020 21:42 9:22:09 Power Generator Failure (Engine Knocking ) Engine knocking reported by talkpool . Next update to share when available. INC379296 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/20/2020 22:31 8:33:09 Power Generator failure (Indeterminate) Talkpool refuse to go on site at night due to unsafe area , ETA 7:00AM INC379413 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 23:03 8:01:09 Power Generator failure (Indeterminate) Team is informed. New ETA 7:12 AM INC379354 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/20/2020 23:06 7:58:09 Power Power Failure (Solar System failure) Solar site , it will be recover with solar power INC379364 HDN241 BAHON Nord Ericsson 2G D Talkpool 5/21/2020 0:32 6:32:09 Power Generator failure (Indeterminate) ETA expired , new ETA 7:00AM INC379366 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/21/2020 0:52 6:12:09 Power Power Failure (Indeterminate) Fuel mixed with water, team will reach site 5/21/2020 for a rescue ETA to be provided. INC379380 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/21/2020 0:58 6:06:09 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site at 7:00 AM INC379352 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 5/21/2020 1:21 5:43:09 Power Generator failure (Indeterminate) Talkpool refuse to go on site at night due to unsafe area , ETA 7:00AM INC379420 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G C Talkpool 5/21/2020 1:39 5:25:09 Power Power Failure (Indeterminate) Team has been informed, ETA 6:30AM expired New ETA 7:30AM. INC379374 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/21/2020 2:02 5:02:09 Power Power Failure (Indeterminate) It's raining, team cannot cross the river. ETA 7:00AM. INC379385 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/21/2020 3:39 3:25:09 Power Power Failure (Indeterminate) Team has been informed, ETA 6:30AM Expired more update is expected from team. INC379386 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 3:41 3:23:09 Power Power Failure (Indeterminate) Team is aware, ETA 6:10AM expired due heavy in the region. Next update will be shared once available. INC379392 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/21/2020 4:57 2:07:09 Power Generator failure (Indeterminate) Team is informed. ETA 7:13 AM INC379304 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/21/2020 6:02 1:02:09 Power Power Failure (Solar System failure) Solar site, sector will be up with the sunrise. INC379315 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/21/2020 6:02 1:02:09 Power Power Failure (Solar System failure) Solar site , it will be recover with solar power INC378792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/21/2020 6:02 1:02:09 Power Power Failure (Solar System failure) Solar site , it will be recover with solar power INC378792 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/21/2020 6:02 1:02:09 Dependent Affected by the power issue at the main site Attached to HDC318 INC379283 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/21/2020 6:02 1:02:09 Power Power Failure (Solar System failure) Solar site , it will be recover with solar power INC379440 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 5/21/2020 6:06 0:58:09 Power Power Failure (Indeterminate) Team has been informed, ETA 8:00AM. INC379440 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 5/21/2020 6:06 0:58:09 Dependent Affected by the power issue at the main site Affected by HDO356 INC379222 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/21/2020 6:24 0:40:09 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC379443 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G C Talkpool 5/21/2020 6:39 0:25:09 Power Power Failure (Indeterminate) Team is aware, ETA not yet provided. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 913:02:09 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 664:13:09 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 386:20:09 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G C Talkpool 5/10/2020 12:52 258:12:09 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 249:56:09 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 5/13/2020 11:30 187:34:09 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 187:06:09 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 176:56:09 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 118:06:09 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC377506 HGA048 BROSSARD Nippes Ericsson 2G C Talkpool 5/16/2020 20:39 106:25:09 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 84:33:09 RBS RBS Fault (SFP failure) Faulty SFP need to be replaced. ETR to be provided INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 73:34:09 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 66:14:09 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378398 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/19/2020 5:34 49:30:09 RBS RBS Fault (Indeterminate) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC378812 HDO362 FAUCHE Ouest Ericsson 2G C Digicel 5/19/2020 16:50 38:14:09 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team has been informed, next update to share when available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 37:34:09 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379200 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 5/20/2020 17:45 13:19:09 RBS RBS Fault (Indeterminate) Team will reach the site , ETA 8:00AM INC379356 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 5/20/2020 23:26 7:38:09 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. ETA 7:00AM INC379441 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/21/2020 6:16 0:48:09 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22th Security F Next update May 22nd riday, May 20th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC378644 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/19/2020 13:27 5/20/2020 20:12 30:45:00 4:00:00 Not Compliant Power Generator failure (High temperature) Radiator dirty and faulty rear seal Need to be justified Radiator cleaned and 1/2 gal. of water added INC379197 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 17:20 5/20/2020 21:14 3:54:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency button was pressed on the genset OK The alarm was reset then genset restarted INC379197 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 17:20 5/20/2020 21:14 3:54:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO594 Cascaded Site is back in service with the main site INC379336 HDO274 DELMAS_44 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 20:55 5/20/2020 22:26 1:31:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Power reset on the rooter INC379336 HAIDO492 Delmas 49 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 20:55 5/20/2020 22:26 1:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO274 Cascaded Site is back in service with the main site INC379336 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 20:55 5/20/2020 22:26 1:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO274 Cascaded Site is back in service with the main site INC379336 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 20:55 5/20/2020 22:26 1:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO274 Cascaded Site is back in service with the main site INC378954 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 7:15 5/20/2020 23:12 15:57:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Update is expected from team INC378954 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/20/2020 7:15 5/20/2020 23:12 15:57:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded Site is back in service with the main site INC379333 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 21:39 5/21/2020 0:03 2:24:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Update is expected from team INC379297 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/20/2020 23:03 5/21/2020 4:03 5:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Update is expected from team INC379297 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 5/20/2020 23:03 5/21/2020 4:03 5:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO111 Cascaded Site is back in service with the main site INC376445 HDC012 CITE_SAYER Artibonite Huawei 2G+3G+LTE B Digicel 5/14/2020 14:40 5/21/2020 18:32 171:52:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Genset No1 connect with the tank & restart INC378106 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 5/18/2020 10:50 5/20/2020 22:50 60:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolution details will be provided by concerned team INC378803 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 5/20/2020 17:22 5/20/2020 23:50 6:28:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolution details will be provided by concerned team INC379250 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/20/2020 17:30 5/20/2020 21:58 4:28:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution are pending from the contractor. INC379317 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 5/20/2020 18:50 5/20/2020 19:55 1:05:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to front seal leak OK 1gal oil added, reset alarm and restart genset. INC379290 HAIGA143 KAFOU CITRON Grande-Anse ZTE 2G+3G C Talkpool 5/20/2020 21:04 5/20/2020 21:38 0:34:00 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed due fuel filter faulty OK Team replace fuel filter and genset restarted. INC379290 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 5/20/2020 21:04 5/20/2020 21:38 0:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIGA143 Cascaded Back on air with the main site INC379290 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C Talkpool 5/20/2020 21:04 5/20/2020 21:38 0:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIGA143 Cascaded Back on air with the main site INC379290 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/20/2020 21:04 5/20/2020 21:38 0:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIGA143 Cascaded Back on air with the main site INC379290 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/20/2020 21:04 5/20/2020 21:38 0:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIGA143 Cascaded Back on air with the main site INC379234 HDS004 PIKAN Sud-Est Ericsson 2G C Talkpool 5/20/2020 16:08 5/20/2020 22:45 6:37:00 4:00:00 Not Compliant Power Generator Failure (Injection pump failure) Injection pump faulty Need to be justified Injection pump has been replaced. INC379234 HDS003 CAMATIN Sud-Est Ericsson 2G C Talkpool 5/20/2020 16:08 5/20/2020 22:45 6:37:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS004. Spare Back on air with the main site INC379234 HDS015 LA_VOUTE Sud-Est Ericsson 2G C Talkpool 5/20/2020 16:08 5/20/2020 22:45 6:37:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS004. Spare Back on air with the main site INC379234 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/20/2020 16:08 5/20/2020 22:45 6:37:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS004. Spare Back on air with the main site INC379234 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 5/20/2020 16:08 5/20/2020 22:45 6:37:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS004. Spare Back on air with the main site INC379289 HDS275 SAINT GEORGES Sud Ericsson 2G C Talkpool 5/20/2020 21:04 5/21/2020 0:35 3:31:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Team tight battery terminal and genset restarted. INC378670 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 5/21/2020 3:02 36:17:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC378670 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/19/2020 14:45 5/21/2020 3:02 36:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA132 Cascaded Back on air with the main site INC379259 HDO390 RUE DU PORT Ouest Ericsson 3G A Digicel 5/20/2020 17:45 5/20/2020 21:30 3:45:00 4:00:00 Compliant RBS RBS Fault (Software Issue) Pending OK RCA and resolution are pending. INC379407 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 0:16 5/21/2020 6:15 5:59:00 4:00:00 Not Compliant Power Power Failure (E-power system fail) Solar system fail Need to be justified Back up with sunrise. INC379388 HDO422 MORNE MICHEL Ouest Ericsson 2G B Talkpool 5/21/2020 4:41 5/21/2020 18:25 13:44:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution are pending. Sector- Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC379311 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 5/20/2020 18:26 5/20/2020 20:26 2:00:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) indeterminate OK RCA and resolution details still pending form contractor INC379325 HDN216 PIGNON Nord Ericsson 3G A Talkpool 5/20/2020 19:50 5/20/2020 21:50 2:00:00 4:00:00 Compliant RBS RBS Fault (RUS failure) RRUS faillure OK RRUS Power Reset INC379328 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/20/2020 19:58 5/20/2020 21:40 1:42:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to fan belt broken OK High Fan belt replaced,1 gal coolant added and Genset has been restarted. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... 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Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 21 06:31:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 21 May 2020 12:31:46 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 6 5 8 14 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 2 1 0 20 ZTE 5 5 1 0 5 Huawei 5 8 8 2 8 Network 25 15 10 2 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 2 0 0 4 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 374:59:33 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 269:25:10 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 234:45:33 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 159:29:59 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/22/2020 INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 87:11:11 Power Power Failure (Indeterminate) Case has been transferred from Acquisition to Finance. Finance response is expected but no ETR INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 71:36:33 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 58:41:11 Power Generator Failure (Engine Knocking ) Genset already collected , more feedback is expected to provide 5/21/2020 INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C Talkpool 5/19/2020 4:40 51:36:09 Power Generator failure (Indeterminate) The fuel level is too low to restart the HPU. A rescue is planned to recover the site. ETA to be provided INC378881 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/19/2020 22:38 33:16:17 Dependent Affected by the power issue at the main site Affected by HDN109 INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 23:12:39 Power Generator failure (Indeterminate) The team left the site due to the shooting in the area. ETA not yet available INC379066 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/20/2020 11:20 20:35:10 Power Generator failure (Indeterminate) Genset already collected , more feedback is expected to provide 5/21/2020 INC379066 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/20/2020 11:20 20:35:10 Dependent Affected by the power issue at the main site Affected by HDN213 INC379201 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 12:33 19:21:59 Dependent Affected by the power issue at the main site Affected by HDO160 INC379201 HAIDO160 CAZEAU_59 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/20/2020 13:38 18:17:18 Power Generator failure (Indeterminate) Team found the HPU key and now on the way to reach the site. ETA: 9:20 AM. INC379268 HGA049 SAINTE_CROIX Nippes Ericsson 2G C O&M FUEL 5/20/2020 18:35 13:41:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/20/2020 at 10:00PM. ETR to be provided. INC378997 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/20/2020 21:42 10:34:59 Power Generator Failure (Engine Knocking ) Engine knocking reported by talkpool . Next update to share when available. INC379344 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 21:39 10:16:13 Power Generator failure (Indeterminate) Private house. Team is on the way to check. New ETA: 8:30 AM INC379296 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/20/2020 22:31 9:23:33 Power Generator failure (Indeterminate) Talkpool refuse to go on site at night due to unsafe area , ETA 7:00AM, is expired waiting for new update INC379354 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/20/2020 23:06 8:48:33 Power Power Failure (Solar System failure) Solar site , it will be recover with solar power INC379366 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/21/2020 0:52 7:24:59 Power Power Failure (Indeterminate) Fuel mixed with water, team will reach site 5/21/2020 for a rescue ETA to be provided. INC379380 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/21/2020 0:58 6:57:33 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC379420 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G C Talkpool 5/21/2020 1:39 6:37:59 Power Power Failure (Indeterminate) Team is on site INC379374 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/21/2020 2:02 6:14:59 Power Power Failure (Indeterminate) Team is on site INC379386 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 3:41 4:35:59 Power Power Failure (Indeterminate) Team is on site INC379392 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 5/21/2020 4:57 2:58:17 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/21/2020 at 7:52 AM. ETR will be provided INC379222 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/21/2020 6:24 1:52:59 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC379304 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/21/2020 6:02 1:52:33 Power Power Failure (Solar System failure) Solar site , it will be recover with solar power INC379315 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/21/2020 6:02 1:52:33 Power Power Failure (Solar System failure) Solar site , it will be recover with solar power INC378792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/21/2020 6:02 1:52:33 Power Power Failure (Solar System failure) Solar site , it will be recover with solar power INC378792 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/21/2020 6:02 1:52:33 Dependent Affected by the power issue at the main site Attached to HDC318 INC379283 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/21/2020 6:02 1:52:33 Power Power Failure (Solar System failure) Solar site , it will be recover with solar power INC379443 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G C Talkpool 5/21/2020 6:39 1:37:59 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:30h INC379454 HDC231 NARANG Centre Ericsson 2G D Talkpool 5/21/2020 7:38 0:16:23 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22th Security Next update May 22nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Thu May 21 06:33:58 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Thu, 21 May 2020 12:33:58 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM In-Reply-To: References: Message-ID: HGA049: ETA 0930 HDO299: TALKPOOL TO DO FUEL TRANSFER AFTER ENGINE HAS BEEN REPLACED ON EPOWER Best Regards, [cid:image001.jpg at 01D62F4A.8E03AFE0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Pierre Moise Bouloute On Behalf Of Haiti Noc Sent: Thursday, May 21, 2020 8:32 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Hai_NOC ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 08:00 AM Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 6 5 8 14 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 2 1 0 20 ZTE 5 5 1 0 5 Huawei 5 8 8 2 8 Network 25 15 10 2 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 2 0 0 4 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 374:59:33 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 269:25:10 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 234:45:33 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 159:29:59 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/22/2020 INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 87:11:11 Power Power Failure (Indeterminate) Case has been transferred from Acquisition to Finance. Finance response is expected but no ETR INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 71:36:33 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 58:41:11 Power Generator Failure (Engine Knocking ) Genset already collected , more feedback is expected to provide 5/21/2020 INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C Talkpool 5/19/2020 4:40 51:36:09 Power Generator failure (Indeterminate) The fuel level is too low to restart the HPU. A rescue is planned to recover the site. ETA to be provided INC378881 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/19/2020 22:38 33:16:17 Dependent Affected by the power issue at the main site Affected by HDN109 INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 23:12:39 Power Generator failure (Indeterminate) The team left the site due to the shooting in the area. ETA not yet available INC379066 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/20/2020 11:20 20:35:10 Power Generator failure (Indeterminate) Genset already collected , more feedback is expected to provide 5/21/2020 INC379066 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/20/2020 11:20 20:35:10 Dependent Affected by the power issue at the main site Affected by HDN213 INC379201 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 12:33 19:21:59 Dependent Affected by the power issue at the main site Affected by HDO160 INC379201 HAIDO160 CAZEAU_59 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/20/2020 13:38 18:17:18 Power Generator failure (Indeterminate) Team found the HPU key and now on the way to reach the site. ETA: 9:20 AM. INC379268 HGA049 SAINTE_CROIX Nippes Ericsson 2G C O&M FUEL 5/20/2020 18:35 13:41:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/20/2020 at 10:00PM. ETR to be provided. INC378997 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/20/2020 21:42 10:34:59 Power Generator Failure (Engine Knocking ) Engine knocking reported by talkpool . Next update to share when available. INC379344 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 21:39 10:16:13 Power Generator failure (Indeterminate) Private house. Team is on the way to check. New ETA: 8:30 AM INC379296 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/20/2020 22:31 9:23:33 Power Generator failure (Indeterminate) Talkpool refuse to go on site at night due to unsafe area , ETA 7:00AM, is expired waiting for new update INC379354 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/20/2020 23:06 8:48:33 Power Power Failure (Solar System failure) Solar site , it will be recover with solar power INC379366 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/21/2020 0:52 7:24:59 Power Power Failure (Indeterminate) Fuel mixed with water, team will reach site 5/21/2020 for a rescue ETA to be provided. INC379380 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/21/2020 0:58 6:57:33 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC379420 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G C Talkpool 5/21/2020 1:39 6:37:59 Power Power Failure (Indeterminate) Team is on site INC379374 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/21/2020 2:02 6:14:59 Power Power Failure (Indeterminate) Team is on site INC379386 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 3:41 4:35:59 Power Power Failure (Indeterminate) Team is on site INC379392 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 5/21/2020 4:57 2:58:17 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/21/2020 at 7:52 AM. ETR will be provided INC379222 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/21/2020 6:24 1:52:59 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC379304 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/21/2020 6:02 1:52:33 Power Power Failure (Solar System failure) Solar site , it will be recover with solar power INC379315 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/21/2020 6:02 1:52:33 Power Power Failure (Solar System failure) Solar site , it will be recover with solar power INC378792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/21/2020 6:02 1:52:33 Power Power Failure (Solar System failure) Solar site , it will be recover with solar power INC378792 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/21/2020 6:02 1:52:33 Dependent Affected by the power issue at the main site Attached to HDC318 INC379283 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/21/2020 6:02 1:52:33 Power Power Failure (Solar System failure) Solar site , it will be recover with solar power INC379443 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G C Talkpool 5/21/2020 6:39 1:37:59 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:30h INC379454 HDC231 NARANG Centre Ericsson 2G D Talkpool 5/21/2020 7:38 0:16:23 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22th Security Next update May 22nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 21 07:45:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 21 May 2020 13:45:34 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 09:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC379433 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei A Talkpool 5/21/2020 4:36 4:35:25 Power Generator failure (Indeterminate) Team has been dispatched. New ETA 9:30 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 21 07:46:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 21 May 2020 13:46:50 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 09:00 AM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 915:22:33 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 666:33:33 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 388:40:33 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/10/2020 12:52 260:32:33 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 252:16:30 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 5/13/2020 11:30 189:54:33 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 179:16:33 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377506 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 108:44:42 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 86:53:33 RBS RBS Fault (SFP failure) Faulty SFP need to be replaced. ETR to be provided INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 75:39:33 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 68:19:33 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378398 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/19/2020 5:34 51:35:33 RBS RBS Fault (Indeterminate) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 44:53:12 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 44:53:12 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC378812 HDO362 FAUCHE Ouest Ericsson 2G D Digicel 5/19/2020 16:50 40:34:33 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team has been informed, next update to share when available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 39:38:55 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379441 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/21/2020 6:16 2:53:26 RBS RBS Fault (Indeterminate) Team will reach the site , ETA not yet available INC379354 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/21/2020 8:50 0:18:55 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC379304 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/21/2020 8:50 0:18:55 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 21 07:57:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 21 May 2020 13:57:21 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 5 7 8 10 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 2 1 0 15 ZTE 7 7 3 0 8 Huawei 4 5 5 0 7 Network 26 14 9 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 1 0 0 5 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 376:15:29 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 270:33:36 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 236:01:29 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 160:29:40 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/22/2020 INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 88:19:37 Power Power Failure (Indeterminate) Case has been transferred from Acquisition to Finance. Finance response is expected but no ETR INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 72:52:29 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 59:49:37 Power Generator Failure (Engine Knocking ) Genset already collected and on the way. ETA: 12:30 PM INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C Talkpool 5/19/2020 4:40 52:35:50 Power Generator failure (Indeterminate) Site remains down after refueling. Power team is informed. ETA to be provided INC378881 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/19/2020 22:38 34:24:43 Dependent Affected by the power issue at the main site Affected by HDN109 INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 24:28:35 Power Generator failure (Indeterminate) The team left the site due to the shooting in the area. ETA not yet available INC379066 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/20/2020 11:20 21:43:36 Power Generator failure (Indeterminate) Genset already collected and on the way. ETA 11:30 AM INC379066 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/20/2020 11:20 21:43:36 Dependent Affected by the power issue at the main site Affected by HDN213 INC379268 HGA049 SAINTE_CROIX Nippes Ericsson 2G C O&M FUEL 5/20/2020 18:35 14:41:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/20/2020 at 10:00PM. ETA: 09:30h INC378997 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/20/2020 21:42 11:34:40 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool . Next update to share when available. INC379344 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 21:39 11:32:09 Power Generator failure (Indeterminate) Private house. Team will check the site. New ETA: 9:30 AM INC379296 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/20/2020 22:31 10:31:59 Power Generator failure (Indeterminate) Site is reported out of fuel, Confirmation is still awaited from TP team INC379366 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/21/2020 0:52 8:24:40 Power Power Failure (Indeterminate) Fuel mixed with water, team will reach site 5/21/2020 for a rescue ETA to be provided. INC379420 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G C Talkpool 5/21/2020 1:39 7:37:40 Power Power Failure (Indeterminate) Team is on site INC379374 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/21/2020 2:02 7:14:40 Power Power Failure (Indeterminate) Team is on site INC379386 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 3:41 5:35:40 Power Power Failure (Indeterminate) Team is on site replacing the radiator. ETR: 10:30 AM INC379392 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/21/2020 4:57 4:14:13 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing. INC379315 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/21/2020 6:02 3:00:59 Power Power Failure (Solar System failure) Solar site , it will be recover with solar power INC378792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/21/2020 6:02 3:00:59 Power Power Failure (Solar System failure) Solar site , it will be recover with solar power INC379443 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G C Talkpool 5/21/2020 6:39 2:37:40 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:00 AM. INC379454 HDC231 NARANG Centre Ericsson 2G D Talkpool 5/21/2020 7:38 1:24:49 Power Generator failure (Indeterminate) Team is informed, ETA 10:25 AM INC379386 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 7:52 1:24:40 Dependent Affected by the power issue at the main site Affected by HAIDS114. INC379386 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE B Talkpool 5/21/2020 7:52 1:24:40 Dependent Affected by the power issue at the main site Affected by HAIDS114. INC379457 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/21/2020 8:05 1:05:59 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:00 AM. INC379511 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/21/2020 8:10 1:01:29 Power Generator failure (Indeterminate) Portable genset is out of fuel, TP team is on the way to put fuel. ETA: 10:45 AM INC379511 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/21/2020 8:10 1:01:29 Dependent Affected by the power issue at the main site Affected by HDO511 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22th Security Next update May 22nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Woidland.Sylne at digicelgroup.com Thu May 21 08:07:48 2020 From: Woidland.Sylne at digicelgroup.com (Woidland Sylne) Date: Thu, 21 May 2020 14:07:48 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM In-Reply-To: References: Message-ID: Hello NOC, HGA049 refueled with 220 gallons, remedy is already updated. Regards, Sylne From: Pierre Moise Bouloute On Behalf Of Haiti Noc Sent: Thursday, May 21, 2020 9:57 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Hai_NOC ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 09:00 AM Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 5 7 8 10 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 2 1 0 15 ZTE 7 7 3 0 8 Huawei 4 5 5 0 7 Network 26 14 9 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 1 0 0 5 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 376:15:29 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 270:33:36 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 236:01:29 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 160:29:40 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/22/2020 INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 88:19:37 Power Power Failure (Indeterminate) Case has been transferred from Acquisition to Finance. Finance response is expected but no ETR INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 72:52:29 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 59:49:37 Power Generator Failure (Engine Knocking ) Genset already collected and on the way. ETA: 12:30 PM INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G C Talkpool 5/19/2020 4:40 52:35:50 Power Generator failure (Indeterminate) Site remains down after refueling. Power team is informed. ETA to be provided INC378881 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/19/2020 22:38 34:24:43 Dependent Affected by the power issue at the main site Affected by HDN109 INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 24:28:35 Power Generator failure (Indeterminate) The team left the site due to the shooting in the area. ETA not yet available INC379066 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/20/2020 11:20 21:43:36 Power Generator failure (Indeterminate) Genset already collected and on the way. ETA 11:30 AM INC379066 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/20/2020 11:20 21:43:36 Dependent Affected by the power issue at the main site Affected by HDN213 INC379268 HGA049 SAINTE_CROIX Nippes Ericsson 2G C O&M FUEL 5/20/2020 18:35 14:41:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/20/2020 at 10:00PM. ETA: 09:30h INC378997 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/20/2020 21:42 11:34:40 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool . Next update to share when available. INC379344 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 21:39 11:32:09 Power Generator failure (Indeterminate) Private house. Team will check the site. New ETA: 9:30 AM INC379296 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/20/2020 22:31 10:31:59 Power Generator failure (Indeterminate) Site is reported out of fuel, Confirmation is still awaited from TP team INC379366 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/21/2020 0:52 8:24:40 Power Power Failure (Indeterminate) Fuel mixed with water, team will reach site 5/21/2020 for a rescue ETA to be provided. INC379420 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G C Talkpool 5/21/2020 1:39 7:37:40 Power Power Failure (Indeterminate) Team is on site INC379374 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/21/2020 2:02 7:14:40 Power Power Failure (Indeterminate) Team is on site INC379386 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 3:41 5:35:40 Power Power Failure (Indeterminate) Team is on site replacing the radiator. ETR: 10:30 AM INC379392 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/21/2020 4:57 4:14:13 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing. INC379315 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/21/2020 6:02 3:00:59 Power Power Failure (Solar System failure) Solar site , it will be recover with solar power INC378792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/21/2020 6:02 3:00:59 Power Power Failure (Solar System failure) Solar site , it will be recover with solar power INC379443 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G C Talkpool 5/21/2020 6:39 2:37:40 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:00 AM. INC379454 HDC231 NARANG Centre Ericsson 2G D Talkpool 5/21/2020 7:38 1:24:49 Power Generator failure (Indeterminate) Team is informed, ETA 10:25 AM INC379386 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 7:52 1:24:40 Dependent Affected by the power issue at the main site Affected by HAIDS114. INC379386 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE B Talkpool 5/21/2020 7:52 1:24:40 Dependent Affected by the power issue at the main site Affected by HAIDS114. INC379457 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/21/2020 8:05 1:05:59 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:00 AM. INC379511 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/21/2020 8:10 1:01:29 Power Generator failure (Indeterminate) Portable genset is out of fuel, TP team is on the way to put fuel. ETA: 10:45 AM INC379511 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/21/2020 8:10 1:01:29 Dependent Affected by the power issue at the main site Affected by HDO511 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22th Security Next update May 22nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 21 09:27:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 21 May 2020 15:27:17 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 6 6 5 13 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 2 1 0 14 ZTE 7 7 4 0 10 Huawei 4 6 5 0 6 Network 24 15 10 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 2 0 0 6 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 377:56:55 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 272:35:00 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 237:42:55 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 162:20:04 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/22/2020 INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 90:21:01 Power Power Failure (Indeterminate) Case has been transferred from Acquisition to Finance. Finance response is expected but no ETR INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 74:33:55 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 61:51:01 Power Generator Failure (Engine Knocking ) Genset already collected and on the way. ETA: 12:30 PM INC378881 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/19/2020 22:38 36:26:07 Dependent Affected by the power issue at the main site Affected by HDN109 INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 26:10:01 Power Generator failure (Indeterminate) Team can move to the site according to security team. ETA: will be shared later INC379066 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/20/2020 11:20 23:45:00 Power Generator failure (Indeterminate) Genset already collected and on the way. ETA 11:30 AM INC379066 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/20/2020 11:20 23:45:00 Dependent Affected by the power issue at the main site Affected by HDN213 INC378997 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/20/2020 21:42 13:25:04 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool . Next update to share when available. INC379344 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 21:39 13:13:35 Power Generator failure (Indeterminate) Team is working on site. INC379296 HDO346 GERMAIN Ouest Ericsson 2G D O&M Fuel 5/20/2020 22:31 12:33:23 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/21/2020 at 10:55 AM. ETR to be provided INC379366 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/21/2020 0:52 10:15:04 Power Power Failure (Indeterminate) Fuel mixed with water, team will reach site 5/21/2020 for a rescue. ETA : 12:55h INC379420 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D O&M FUEL 5/21/2020 1:39 9:28:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/21/2020 at 10:35 am. ETA: 11:50h INC379374 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/21/2020 2:02 9:05:04 Power Power Failure (Indeterminate) Team still working on site for a major corrective INC379386 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 3:41 7:26:04 Power Generator failure (Radiator failure) Team is on site replacing the radiator. INC378792 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/21/2020 6:02 5:02:23 Power Power Failure (Solar System failure) Bad weather, site will be back with solar power INC379443 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 5/21/2020 6:39 4:28:04 Power Power Failure (Indeterminate) Due to a transport problem, a new team has been dispatched to the site. ETA: 13:30h INC379386 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 7:52 3:15:04 Dependent Affected by the power issue at the main site Affected by HAIDS114. INC379386 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 7:52 3:15:04 Dependent Affected by the power issue at the main site Affected by HAIDS114. INC379457 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/21/2020 8:05 2:47:25 Power Generator failure (Indeterminate) Team has been dispatched. New ETA: 11:15 AM. INC379511 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/21/2020 8:10 2:42:55 Power Generator failure (Indeterminate) Portable genset is out of fuel, TP team is on the way to put fuel. New ETA: 11:45 AM INC379511 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/21/2020 8:10 2:42:55 Dependent Affected by the power issue at the main site Affected by HDO511 INC379544 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 5/21/2020 9:23 1:41:34 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC379500 HAIDS269 BOISROND_CAMP PERIN Sud ZTE 2G+3G C Talkpool 5/21/2020 10:03 1:04:04 Power Power Failure (Indeterminate) Team has been informed. ETA:1:30 PM INC379500 HAIDS188 MAZENOD_CAMP-PERRIN Sud ZTE 2G+3G D Talkpool 5/21/2020 10:03 1:04:04 Dependent Affected by the power issue at the main site Affected by HAIDS269. INC379556 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/21/2020 10:32 0:32:53 Power Power Failure (Solar System failure) Bad weather, site will be back with solar power INC379526 HAIGA060 NAN_COTE_FER Grande-Anse ZTE 2G+3G+LTE A Talkpool 5/21/2020 10:40 0:27:04 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 12:35h Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22th Security Next update May 22nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 21 10:17:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 21 May 2020 16:17:05 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 12:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC379496 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince Huawei B Talkpool 5/21/2020 10:17 1:42:15 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 1:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 21 12:21:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 21 May 2020 18:21:10 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 2:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 2:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC379496 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince Huawei B Talkpool 5/21/2020 10:17 3:41:35 Power Generator failure (Indeterminate) Team is working on site INC379594 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei A Talkpool 5/21/2020 12:36 1:22:32 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 2:45 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 21 12:39:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 21 May 2020 18:39:15 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 02:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 920:17:18 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 671:28:18 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 393:35:18 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/10/2020 12:52 265:27:18 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 257:11:15 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 5/13/2020 11:30 194:49:18 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 184:11:18 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377506 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 113:39:27 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 91:48:18 RBS RBS Fault (SFP failure) Faulty SFP need to be replaced. ETR to be provided INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 80:35:49 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 73:15:49 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378398 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/19/2020 5:34 56:31:49 RBS RBS Fault (Indeterminate) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC378812 HDO362 FAUCHE Ouest Ericsson 2G D Digicel 5/19/2020 16:50 45:29:18 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team has been informed, next update to share when available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 44:53:12 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 44:53:12 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 44:35:11 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379441 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/21/2020 8:16 5:49:42 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC379304 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/21/2020 8:50 5:15:11 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC379613 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:55 3:10:06 RBS RBS Fault (Indeterminate) Team is informed , ETA 3:00 PM INC379597 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 5/21/2020 12:38 1:41:18 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 16:50h INC379598 HDN237 LA_VICTOIRE Nord Ericsson 2G C Talkpool 5/21/2020 12:40 1:25:15 Power Power Failure (Indeterminate) Team is informed , ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 21 12:44:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 21 May 2020 18:44:32 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 2 9 5 8 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 2 1 0 9 ZTE 6 6 1 0 6 Huawei 5 9 8 0 9 Network 20 17 10 0 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 1 0 0 6 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 381:00:32 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 275:33:35 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 240:46:32 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 165:17:24 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/22/2020 INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 77:37:32 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 29:13:38 Power Generator failure (Indeterminate) Team is still cannot reach the site due to ongoing gang war. Next update will be shared once available INC379066 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/20/2020 11:20 26:43:35 Power Generator failure (Indeterminate) Swapping is ongoing INC379066 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/20/2020 11:20 26:43:35 Dependent Affected by the power issue at the main site Affected by HDN213 INC378997 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/20/2020 21:42 16:22:24 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool . Next update to share when available. INC379296 HDO346 GERMAIN Ouest Ericsson 2G D O&M Fuel 5/20/2020 22:31 15:31:58 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/21/2020 at 10:55 AM. ETR to be provided INC379366 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/21/2020 0:52 13:12:24 Power Power Failure (Indeterminate) Fuel mixed with water, team will reach site 5/21/2020 for a rescue. ETA : 12:55h INC379374 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/21/2020 2:02 12:02:24 Power Generator Failure (Starter battery failure) Starter battery is defective. Next update to share when available INC379511 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/21/2020 8:10 5:46:32 Power Generator failure (Indeterminate) Team is working on site INC379511 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/21/2020 8:10 5:46:32 Dependent Affected by the power issue at the main site Affected by HDO511 INC379544 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 5/21/2020 9:23 4:40:09 Power Generator failure (Indeterminate) Team is informed, ETA 2:15 PM INC379500 HAIDS269 BOISROND_CAMP PERIN Sud ZTE 2G+3G C Talkpool 5/21/2020 10:03 4:01:24 Power Generator Failure (Alternator Failure) Faulty AC alternator need to be replaced. ETR to be provided INC379500 HAIDS188 MAZENOD_CAMP-PERRIN Sud ZTE 2G+3G D Talkpool 5/21/2020 10:03 4:01:24 Dependent Affected by the power issue at the main site Affected by HAIDS269. INC379637 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 5/21/2020 12:00 2:02:59 Power Generator failure (Indeterminate) Team is informed, ETA 1:45 PM, is expired waiting for new update INC379701 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 5/21/2020 12:27 1:36:07 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC379647 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/21/2020 12:39 1:17:32 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 2:15 PM INC379650 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/21/2020 13:06 0:49:42 Power Generator failure (Indeterminate) Team has been dispatched and ETA: 3:20 PM INC379650 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/21/2020 13:06 0:49:42 Dependent Affected by the power issue at the main site Affected by HDO200 INC379650 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/21/2020 13:06 0:49:42 Dependent Affected by the power issue at the main site Affected by HDO200 INC379650 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/21/2020 13:06 0:49:42 Dependent Affected by the power issue at the main site Affected by HDO200 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22th Security Next update May 22nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 21 14:41:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 21 May 2020 20:41:23 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 5 14 4 8 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 1 1 0 10 ZTE 7 7 2 0 7 Huawei 14 14 14 0 14 Network 31 22 17 0 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 0 0 0 8 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 383:44:17 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 278:10:17 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 243:30:17 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 167:53:17 Power Generator failure (Indeterminate) Access blocked by owner due non-payment. The money transfer is not completed and expected to be done on 05/22/2020 INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 80:21:17 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 31:58:17 Power Generator failure (Indeterminate) Team can move to the site according to security team. ETA: will be shared later INC378997 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/20/2020 21:42 18:58:17 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. A portable genset is on the way to bring the site up. ETR: 5:00 PM INC379296 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/20/2020 22:31 18:09:17 Power Generator failure (Indeterminate) Fuel add but team is informed to reach the site for recovery, ETA 5:10 PM INC379366 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/21/2020 0:52 15:48:17 Power Power Failure (Indeterminate) Fuel mixed with water. Team is on site INC379374 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/21/2020 2:02 14:38:17 Power Generator Failure (Starter battery failure) Starter battery is defective. Next update to share when available INC379500 HAIDS269 BOISROND_CAMP PERIN Sud ZTE 2G+3G C Talkpool 5/21/2020 10:03 6:37:17 Power Generator Failure (Alternator Failure) Faulty AC alternator need to be replaced. ETR to be provided INC379500 HAIDS188 MAZENOD_CAMP-PERRIN Sud ZTE 2G+3G D Talkpool 5/21/2020 10:03 6:37:17 Dependent Affected by the power issue at the main site Affected by HAIDS269. INC379637 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 5/21/2020 12:00 4:40:17 Power Generator failure (Indeterminate) Genset stopped by a driver after a swapping because they haven't paid him yet. Follow up is ongoing by them INC379701 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 5/21/2020 12:27 4:13:17 Power Generator failure (Indeterminate) Team is informed, ETA 5:00 PM INC379650 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/21/2020 13:06 3:34:17 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC379650 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/21/2020 13:06 3:34:17 Dependent Affected by the power issue at the main site Affected by HDO200 INC379650 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/21/2020 13:06 3:34:17 Dependent Affected by the power issue at the main site Affected by HDO200 INC379650 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/21/2020 13:06 3:34:17 Dependent Affected by the power issue at the main site Affected by HDO200 INC379669 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/21/2020 14:20 2:20:17 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:40 PM. INC379675 HDO067 BARIAJOU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/21/2020 14:35 2:05:17 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:40 PM. INC379677 HAIDO303 LA_SOURCE Ouest Ericsson 2G B Talkpool 5/21/2020 14:49 1:51:17 Power Generator failure (Indeterminate) Team is informed, ETA 5:00 PM INC379677 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Talkpool 5/21/2020 14:49 1:51:17 Dependent Affected by the power issue at the main site Affected by HAIDO303 INC379677 HAIDO312 MALPASSE Ouest Huawei 2G+3G+LTE B Talkpool 5/21/2020 14:49 1:51:17 Dependent Affected by the power issue at the main site Affected by HAIDO303 INC379677 HAIDO325 FOND PARISIEN Centre Huawei 2G+3G+LTE A Talkpool 5/21/2020 14:49 1:51:17 Dependent Affected by the power issue at the main site Affected by HAIDO303 INC379724 HAIDO532 FONTAMARA_ 43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/21/2020 14:50 1:50:17 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5:00 PM. INC379724 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/21/2020 14:50 1:50:17 Dependent Affected by the power issue at the main site Affected by HDO532 INC379730 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/21/2020 14:54 1:46:17 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC379687 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/21/2020 15:21 1:19:17 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5:00 PM. INC379690 HGA030 MIRAGOANE_II Nippes Ericsson 2G A Talkpool 5/21/2020 15:25 1:15:17 Power Power Failure (Indeterminate) Team has been informed. ETA is 5:20 PM INC379696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/21/2020 15:27 1:13:17 Power Power Failure (Indeterminate) Team has been informed. ETA is 5:30 PM INC379735 HAIDC022 MORNE_BEL_AIR Centre Huawei 2G+3G+LTE B Talkpool 5/21/2020 15:36 1:04:17 Power Generator failure (Indeterminate) Team has been informed. ETA is 5:30 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22th Security Next update May 22nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 21 16:29:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 21 May 2020 22:29:19 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 6:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 6:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC379722 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei A Talkpool 5/21/2020 14:59 2:53:14 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 21 16:30:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 21 May 2020 22:30:25 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 06:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 924:17:04 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 675:28:04 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 397:35:04 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/10/2020 12:52 269:27:04 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 261:11:01 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 5/13/2020 11:30 198:49:04 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 188:11:04 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377506 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 117:39:13 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 95:48:04 RBS RBS Fault (SFP failure) Faulty SFP need to be replaced. ETR to be provided INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 84:42:53 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 77:22:53 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378398 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/19/2020 5:34 60:38:53 RBS RBS Fault (Indeterminate) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC378812 HDO362 FAUCHE Ouest Ericsson 2G D Digicel 5/19/2020 16:50 49:29:04 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team has been informed, next update to share when available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 48:42:15 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 44:53:12 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 44:53:12 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC379441 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/21/2020 8:16 9:56:46 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC379304 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/21/2020 8:50 9:22:15 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC379613 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:55 7:17:10 RBS RBS Fault (Indeterminate) Team is on site INC379803 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 5/21/2020 15:40 2:32:48 RBS RBS Fault (Indeterminate) Team is informed, ETA to be provided INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 5/21/2020 16:55 1:17:00 RBS RBS Fault (Indeterminate) Team is informed, ETA 8:30 PM INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/21/2020 17:19 1:00:04 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 21 17:22:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 21 May 2020 23:22:48 +0000 Subject: [Rantt] some Sites with low Accessibility in the north around BH In-Reply-To: References: Message-ID: Jithin, Please make the follow up with your team to satisfy the following cases: INC379784/ TAS239784 NOC Team From: Nazaire Ledix Sent: Wednesday, May 20, 2020 5:45 PM To: Ernst Keller Wesner Faustin ; HAI_Tech_Noc ; Jean Arleff Israel Chery ; Ruthza Laleau Fils Cc: Hai_Tech_RFPO ; Shamir Stephane Supreme ; Carl-Edouard Bastien ; Derrick Rowe ; Hai_Tech_Transmission Subject: RE: some Sites with low Accessibility in the north around BH Hello Noc team, Please send team to double check the following cases: a) power on HDN217, b) the link HDN230-HDN217. c) The NPU on HDN231 d) Power on HDN218 Best Regards, Nazaire L From: Ernst Keller Wesner Faustin > Sent: Wednesday, May 20, 2020 12:01 PM To: Shamir Stephane Supreme >; HAI_Tech_Noc >; Hai_Tech_Transmission >; Nazaire Ledix > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: RE: some Sites with low Accessibility in the north around BH Hello Nazaire, Please, what is update. The situation is still the same for the sites in this area. Br, Ernst FAUSTIN From: Shamir Stephane Supreme > Sent: Friday, May 15, 2020 9:27 AM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Hai_Tech_Transmission >; Nazaire Ledix > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: RE: some Sites with low Accessibility in the north around BH Hello Nazaire Please check the issue below from TX side Regards, Shamir Stephane Supreme Digicel Ha?ti TEL: (509) 3700 7435 From: Ernst Keller Wesner Faustin > Sent: Friday, May 15, 2020 9:10 AM To: HAI_Tech_Noc >; Hai_Tech_Transmission > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Shamir Stephane Supreme >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: some Sites with low Accessibility in the north around BH Hello NOC/TX, We have several sites in the north that have low Accessibility and the issue is related to a TX issue there. It seems that TX capacity has been reduced there. Please, check from your side and prioritize this because most of the sites from Trou du Nord to Ouanaminth are affected. The most affected ones are HDN217(3G<E), HDN231, HDN230, HDN218 [cid:image001.png at 01D62FA4.844ED830] [cid:image002.jpg at 01D62FA4.844ED830] [cid:image003.jpg at 01D62FA4.844ED830] [cid:image004.jpg at 01D62FA4.844ED830] [cid:image005.jpg at 01D62FA4.844ED830] [cid:image006.jpg at 01D62FA4.844ED830] Br, Ernst FAUSTIN ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. 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Name: image005.jpg Type: image/jpeg Size: 12411 bytes Desc: image005.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.jpg Type: image/jpeg Size: 12107 bytes Desc: image006.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 21 17:39:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 21 May 2020 23:39:53 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 21st, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 21st, 2020 till 7:00 PM > Sites Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 385:50:50 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 280:30:42 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 245:36:50 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 82:27:50 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 34:03:56 Power Generator failure (Indeterminate) Team can move to the site according to security team. ETA: will be shared later INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 31:40:42 Transmission Transmission (Indeterminate) Team is on site INC378997 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/20/2020 21:42 21:42:09 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. A portable genset is on the way to bring the site up. Next update to share when available INC379296 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/20/2020 22:31 20:29:05 Power Generator failure (Faulty Battery) Battery Stater faulty, follow up is ongoing by them INC379500 HAIDS269 BOISROND_CAMP PERIN Sud ZTE 2G+3G C Talkpool 5/21/2020 10:03 9:21:09 Power Generator Failure (Alternator Failure) Faulty AC alternator need to be replaced. Spare part already collected. ETA: 19:35h INC379500 HAIDS188 MAZENOD_CAMP-PERRIN Sud ZTE 2G+3G D Talkpool 5/21/2020 10:03 9:21:09 Dependent Affected by the power issue at the main site Affected by HAIDS269. INC379587 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/21/2020 12:12 6:34:15 Power Generator failure (Indeterminate) Engine loose compression. Follow up is making INC379592 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/21/2020 12:27 6:33:14 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379650 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 5:40:00 Fuel Generator failure (Fuel issue) Team fuel is informed since 5/21/2020 at 5:00 PM. ETR will be provided. INC379650 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 5:40:00 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC379650 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 5:40:00 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC379650 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 5:40:00 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC379696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/21/2020 15:27 3:57:09 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC379764 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/21/2020 16:25 2:35:07 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379762 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 5/21/2020 16:30 2:30:06 Power Generator failure (Indeterminate) Team is on site INC379807 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/21/2020 16:23 2:23:33 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC379807 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 5/21/2020 16:23 2:23:33 Dependent Affected by the power issue at the main site Affected by HAIDO111 INC379830 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/21/2020 17:30 1:30:16 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379775 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/21/2020 17:40 1:19:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379775 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/21/2020 17:40 1:19:57 Dependent Affected by the power issue at the main site Affected by HDC318 INC379771 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/21/2020 17:30 1:15:55 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:30 PM INC379779 HDS014 LOVING_LIGHT_HOTEL Sud-Est Ericsson 3G A Talkpool 5/21/2020 18:38 0:46:09 Power Power Failure (Indeterminate) Team is on site Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 924:17:04 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 675:28:04 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 397:35:04 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/10/2020 12:52 269:27:04 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 261:11:01 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 5/13/2020 11:30 198:49:04 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 188:11:04 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377506 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 117:39:13 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 95:48:04 RBS RBS Fault (SFP failure) Faulty SFP need to be replaced. ETR to be provided INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 84:42:53 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 77:22:53 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378398 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/19/2020 5:34 60:38:53 RBS RBS Fault (Indeterminate) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC378812 HDO362 FAUCHE Ouest Ericsson 2G D Digicel 5/19/2020 16:50 49:29:04 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team has been informed, next update to share when available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 48:42:15 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 44:53:12 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 44:53:12 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC379441 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/21/2020 8:16 9:56:46 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC379304 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/21/2020 8:50 9:22:15 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC379613 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:55 7:17:10 RBS RBS Fault (Indeterminate) Team is on site INC379803 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 5/21/2020 15:40 2:32:48 RBS RBS Fault (Indeterminate) Team is informed, ETA to be provided INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 5/21/2020 16:55 1:17:00 RBS RBS Fault (Indeterminate) Team is informed, ETA 8:30 PM INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/21/2020 17:19 1:00:04 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. Site temporarily halted due to not able to resolve the issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22th Security Next update May 22nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC379413 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 23:03 5/21/2020 6:47 7:44:38 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fail to start due to battery isssue Need to be justified Genset restarted with another battery INC379380 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/21/2020 0:58 5/21/2020 8:23 7:25:57 4:00:00 Not Compliant Power Generator failure (Indeterminate) No alarm displayed due to starter battery faulty Need to be justified Genset restarted with another battery INC379201 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 12:33 5/21/2020 8:42 20:08:26 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO160 Cascaded Site is back in service with the main site INC379201 HAIDO160 CAZEAU_59 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/20/2020 13:38 5/21/2020 8:42 19:03:45 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC379392 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 5/21/2020 4:57 5/21/2020 10:04 5:06:44 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay 60 gal. of fuel added and genset restarted. INC379344 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/20/2020 21:39 5/21/2020 11:29 13:49:40 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fail to start due to battery issue Need to be justified Genset restarted with external battery INC379457 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/21/2020 8:05 5/21/2020 12:22 4:16:30 4:00:00 Not Compliant Power Generator Failure (Under Frequency) Under Frequency Need to be justified Team fixed it and genset restarted INC379642 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/21/2020 12:30 5/21/2020 13:01 0:30:30 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Back up without any intervention INC379647 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/21/2020 12:39 5/21/2020 14:09 1:30:00 4:00:00 Compliant Power Generator failure (Low Voltage) DC low voltage Need to be justified Reset breaker and genset restarted INC379511 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/21/2020 8:10 5/21/2020 15:13 7:03:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Need to be justified Fuel added in the portable genset INC379511 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/21/2020 8:10 5/21/2020 15:13 7:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded Site is back in service with the main site INC379669 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/21/2020 14:20 5/21/2020 16:12 1:51:39 4:00:00 Compliant Power Generator Failure (Underspeed) Fuel vane closed OK Vane opened and genset restarted INC379675 HDO067 BARIAJOU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/21/2020 14:35 5/21/2020 16:52 2:16:19 4:00:00 Compliant Power Generator failure (Breaker Tripped) Load breaker tripped, cable loose Cascaded Reset breaker and genset restarted INC379687 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/21/2020 15:21 5/21/2020 17:15 1:53:23 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC379759 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 5/21/2020 17:51 5/21/2020 18:36 0:45:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC379352 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 5/21/2020 1:21 5/21/2020 7:44 6:23:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified No power issue found on site. INC379200 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 5/20/2020 17:45 5/21/2020 8:40 14:55:31 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details pending INC379283 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/21/2020 8:50 5/21/2020 8:50 0:00:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure OK Site is back in service with sunrise INC379315 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/21/2020 6:02 5/21/2020 9:33 3:30:22 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure OK Site is back in service with sunrise INC379454 HDC231 NARANG Centre Ericsson 2G D Talkpool 5/21/2020 7:38 5/21/2020 9:45 2:06:12 4:00:00 Compliant Power Generator failure (High temperature) High temperature OK 1 gal of coolant added and genset started INC377826 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 5/17/2020 16:44 5/21/2020 12:45 92:01:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Battery faulty OK Access granted, genset has been started INC378347 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 5/21/2020 13:45 64:31:00 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) Engine faulty Need to be justified Feedback is expected from the concerned team INC378347 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 21:14 5/21/2020 13:45 64:31:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN109 Cascaded Back up with the main site INC379544 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 5/21/2020 9:23 5/21/2020 15:13 5:49:33 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Genset starter after refueling INC379598 HDN237 LA_VICTOIRE Nord Ericsson 2G C Talkpool 5/21/2020 12:40 5/21/2020 17:10 4:29:26 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature OK Fan belt replaced and 1/2 gal of coolant added INC379637 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 5/21/2020 12:00 5/21/2020 17:44 5:43:23 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Access granted for today, genset has been started INC379677 HAIDO303 LA_SOURCE Ouest Ericsson 2G B Talkpool 5/21/2020 14:49 5/21/2020 17:34 2:44:35 4:00:00 Compliant Power Generator failure (Indeterminate) Generator failure (Breaker Tripped) Breaker tripped due to overload Reset breaker INC379677 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Talkpool 5/21/2020 14:49 5/21/2020 17:34 2:44:35 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO303 Cascaded Back up with the main site INC379677 HAIDO312 MALPASSE Ouest Huawei 2G+3G+LTE B Talkpool 5/21/2020 14:49 5/21/2020 17:34 2:44:35 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO303 Cascaded Back up with the main site INC379677 HAIDO325 FOND PARISIEN Ouest Huawei 2G+3G+LTE A Talkpool 5/21/2020 14:49 5/21/2020 17:34 2:44:35 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO303 Cascaded Back up with the main site INC379735 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 5/21/2020 15:36 5/21/2020 18:10 2:33:10 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Rca and resolution details pending INC379701 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 5/21/2020 12:27 5/21/2020 18:31 6:03:31 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure OK System solar failed/ Genset failed to start / Genset started manually INC379700 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/21/2020 15:45 5/21/2020 18:46 3:00:50 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Rca and resolution details pending INC379700 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G+3G D Talkpool 5/21/2020 15:45 5/21/2020 18:46 3:00:50 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Back up with the main site INC379700 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/21/2020 15:45 5/21/2020 18:46 3:00:50 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Back up with the main site INC379700 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/21/2020 15:45 5/21/2020 18:46 3:00:50 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN150 Cascaded Back up with the main site INC379755 HDC319 NIRVA Centre Ericsson 2G D Talkpool 5/21/2020 16:30 5/21/2020 18:40 2:09:43 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Rca and resolution details pending INC379440 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 5/21/2020 6:06 5/21/2020 8:18 2:12:00 4:00:00 Compliant Power Generator Failure (Underspeed) Inverter was OFF OK Inverter has been turned ON INC379440 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 5/21/2020 6:06 5/21/2020 8:18 2:12:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO356 Cascaded Back on air with the main site INC379385 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/21/2020 3:39 5/21/2020 7:10 3:31:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery failure OK Genset restarted with external battery INC379222 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 5/21/2020 6:24 5/21/2020 8:45 2:21:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC379268 HGA049 SAINTE_CROIX Nippes Ericsson 2G C O&M FUEL 5/20/2020 18:35 5/21/2020 9:58 15:23:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay Fuel added and genset restarted INC378340 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 5/19/2020 4:40 5/21/2020 11:09 54:28:10 4:00:00 Not Compliant Power Generator failure (Indeterminate) Power failure Fuel Delivery Delay Fuel added and genset restarted by power team INC379386 HAIDS114 BLVD_4_CHEMINS Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 3:41 5/21/2020 12:27 8:46:00 4:00:00 Not Compliant Power Generator failure (Radiator failure) Radiator failure Spare Radiator has been replaced and 2 gallons of coolant added INC379386 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 7:52 5/21/2020 12:27 4:35:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDS114. Cascaded Back on air with the main site INC379386 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 7:52 5/21/2020 12:27 4:35:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDS114. Cascaded Back on air with the main site INC379526 HAIGA060 NAN_COTE_FER Grande-Anse ZTE 2G+3G+LTE A Talkpool 5/21/2020 10:40 5/21/2020 13:15 2:35:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery failure OK Genset restarted with external battery INC379443 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 5/21/2020 6:39 5/21/2020 14:08 7:29:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Faulty rear seal Need to be justified 1 gallon of oil added INC379420 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D O&M FUEL 5/21/2020 1:39 5/21/2020 13:40 12:01:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay Fuel added and genset restarted INC379366 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/21/2020 0:52 5/21/2020 16:59 16:07:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Fuel mixed with water. Need to be justified 20 gallos of fuel added and genset restarted INC379374 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/21/2020 2:02 5/21/2020 16:31 14:29:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery is defective. Need to be justified Genset restarted with external battery INC379690 HGA030 MIRAGOANE_II Nippes Ericsson 3G A Talkpool 5/21/2020 15:25 5/21/2020 17:00 1:35:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery failure OK Genset restarted with external battery INC379730 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/21/2020 14:54 5/21/2020 18:00 8:46:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC379809 HAIGA143 KAFOU CITRON Grande-Anse ZTE 2G+3G C Talkpool 5/21/2020 16:20 5/21/2020 17:26 4:35:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC379809 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G+3G D Talkpool 5/21/2020 16:20 5/21/2020 17:26 1:06:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIGA143. Cascaded Back on air with the main site INC379809 HAIGA113 PESTEL Grande-Anse ZTE 2G C Talkpool 5/21/2020 16:20 5/21/2020 17:26 1:06:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIGA143. Cascaded Back on air with the main site INC376393 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Digicel 5/14/2020 16:47 5/21/2020 18:45 169:58:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Power failure Access_Owner Fuel added and genset restarted by power team INC379804 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/21/2020 14:55 5/21/2020 18:30 3:35:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC379835 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 5/21/2020 17:39 5/21/2020 18:35 0:56:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC379835 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 5/21/2020 17:39 5/21/2020 18:35 0:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO336. Cascaded Back on air with the main site INC379763 HDO335 PALMA Ouest Ericsson 2G D Talkpool 5/21/2020 17:17 5/21/2020 18:30 1:13:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor Sector- Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC379356 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 5/20/2020 23:26 5/21/2020 9:10 3:06:00 4:00:00 Compliant Power Power Failure (Indeterminate) Inverter was OFF Need to be justified Inverter has been turned ON INC379690 HGA030 MIRAGOANE_II Nippes Ericsson 2G A Talkpool 5/21/2020 15:25 5/21/2020 17:00 1:35:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery failure OK Genset restarted with external battery INC379668 HDO367 DARBONNE Ouest Ericsson 3G A Talkpool 5/21/2020 14:30 5/21/2020 16:55 2:25:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK CV has been reloaded INC379597 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 5/21/2020 12:38 5/21/2020 16:10 3:32:00 4:00:00 Compliant Power Generator failure (High temperature) Radiator is defective OK 1 gallon of coolant added and genset restarted with external battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 21 18:22:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 22 May 2020 00:22:51 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 3 11 4 10 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 3 1 0 13 ZTE 3 3 0 0 3 Huawei 12 12 12 0 12 Network 26 18 13 0 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 1 0 1 8 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 387:23:12 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 281:49:12 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 247:09:12 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 84:00:12 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 35:37:12 Power Generator failure (Indeterminate) Team can move to the site according to security team. ETA: will be shared later INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 32:59:12 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC378997 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/20/2020 21:42 22:37:12 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. A portable genset is on the way to bring the site up. Next update to share when available INC379296 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/20/2020 22:31 21:48:12 Power Generator failure (Faulty Battery) Battery Stater faulty, Team on site to resolved the issue INC379500 HAIDS269 BOISROND_CAMP PERIN Sud ZTE 2G+3G C Talkpool 5/21/2020 10:03 10:16:12 Power Generator Failure (Alternator Failure) Faulty AC alternator need to be replaced. Team is on site to replace the faulty spare. INC379500 HAIDS188 MAZENOD_CAMP-PERRIN Sud ZTE 2G+3G D Talkpool 5/21/2020 10:03 10:16:12 Dependent Affected by the power issue at the main site Affected by HAIDS269. INC379587 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/21/2020 12:12 8:07:12 Power Generator failure (Indeterminate) Engine loose compression. Follow up is making INC379592 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/21/2020 12:27 7:52:12 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379650 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 7:13:12 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/21/2020 at 5:00 PM. ETR will be provided. INC379650 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 7:13:12 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC379650 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 7:13:12 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC379650 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 7:13:12 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC379696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/21/2020 15:27 4:52:12 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC379764 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/21/2020 16:25 3:54:12 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/21/2020 17:19 3:00:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC379830 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/21/2020 17:30 2:49:12 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379775 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/21/2020 17:40 2:39:12 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379775 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/21/2020 17:40 2:39:12 Dependent Affected by the power issue at the main site Affected by HDC318 INC379779 HDS014 LOVING_LIGHT_HOTEL Sud-Est Ericsson 3G A Talkpool 5/21/2020 18:38 1:41:12 Power Power Failure (Indeterminate) Team is on site INC379846 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 19:12 1:07:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379790 HDO274 DELMAS_44 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/21/2020 19:39 0:40:12 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC379790 HDO492 Delmas 49 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/21/2020 19:39 0:40:12 Dependent Affected by the power issue at the main site Affected by HAIDO274. INC379790 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/21/2020 19:39 0:40:12 Dependent Affected by the power issue at the main site Affected by HAIDO274. INC379790 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/21/2020 19:39 0:40:12 Dependent Affected by the power issue at the main site Affected by HAIDO274. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22th Security Next update May 22nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 21 19:18:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 22 May 2020 01:18:08 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 927:15:30 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 678:26:30 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 400:33:30 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/10/2020 12:52 272:25:30 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 264:09:30 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 5/13/2020 11:30 201:47:30 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 201:19:30 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 191:09:30 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 132:19:30 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC377506 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 120:38:30 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 98:46:30 RBS RBS Fault (SFP failure) Faulty SFP need to be replaced. ETR to be provided INC377549 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/18/2020 5:30 87:47:30 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 80:27:30 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378812 HDO362 FAUCHE Ouest Ericsson 2G D Digicel 5/19/2020 16:50 52:27:30 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team has been informed, next update to share when available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 51:47:30 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379441 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/21/2020 8:16 13:01:30 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC379803 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 5/21/2020 15:40 5:37:30 RBS RBS Fault (Indeterminate) Talkpool is not manage his Team to reach the site INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 5/21/2020 16:55 4:22:30 RBS RBS Fault (DUG Failure) DUG reported faulty , new spare needed for replacement Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 21 20:18:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 22 May 2020 02:18:19 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 2 10 4 6 22 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 8 3 1 0 9 ZTE 4 4 1 0 4 Huawei 9 9 9 0 9 Network 21 16 11 0 22 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 1 0 1 5 22 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 389:20:08 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 283:46:08 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 249:06:08 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 85:57:08 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 37:34:08 Power Generator failure (Indeterminate) Team can move to the site according to security team. ETA: will be shared later INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 34:56:08 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379500 HAIDS269 BOISROND_CAMP PERIN Sud ZTE 2G+3G C Talkpool 5/21/2020 10:03 12:13:08 Power Generator Failure (Alternator Failure) Faulty AC alternator need to be replaced. Team is still on site to replace the faulty spare. INC379500 HAIDS188 MAZENOD_CAMP-PERRIN Sud ZTE 2G+3G D Talkpool 5/21/2020 10:03 12:13:08 Dependent Affected by the power issue at the main site Affected by HAIDS269. INC379587 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/21/2020 12:12 10:04:08 Power Generator failure (Indeterminate) Engine loose compression. Follow up is making INC379650 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 9:10:08 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/21/2020 at 5:00 PM. ETR will be provided. INC379650 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 9:10:08 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC379650 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 9:10:08 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC379650 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 9:10:08 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC379696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/21/2020 15:27 6:49:08 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/21/2020 17:19 4:57:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC379830 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/21/2020 17:30 4:46:08 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379846 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 19:12 3:04:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379851 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/21/2020 20:03 2:13:08 Power Generator failure (Indeterminate) Team is informed. ETA 10:40 PM INC379901 HDN260 PREVAL Nord Ericsson 2G+3G B Talkpool 5/21/2020 21:00 1:16:08 Power Generator failure (Indeterminate) Team is informed , ETA 12:15AM INC379901 HDN299 KALIMET Nord Ericsson 2G D Talkpool 5/21/2020 21:00 1:16:08 Dependent Affected by the power issue at the main site Attached to HDN260 INC379903 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/21/2020 21:20 0:56:08 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 0:30:08 Power Generator failure (Indeterminate) Team has been informed, ETA not yet provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22th Security Next update May 22nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 21 22:21:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 22 May 2020 04:21:21 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 6 11 3 4 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 5 1 0 10 ZTE 2 2 1 0 2 Huawei 12 12 12 1 12 Network 23 19 14 1 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 1 0 1 4 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 391:21:27 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 285:47:27 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 251:07:27 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 87:58:27 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 39:35:27 Power Generator failure (Indeterminate) Team can move to the site according to security team. ETA: will be shared later INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 36:57:27 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379587 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/21/2020 12:12 12:05:27 Power Generator failure (Indeterminate) Engine loose compression. Follow up is making INC379592 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/21/2020 12:27 11:50:27 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379650 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 11:11:27 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/21/2020 at 5:00 PM. ETR will be provided. INC379650 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 11:11:27 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC379650 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 11:11:27 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC379650 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 11:11:27 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC379696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/21/2020 15:27 8:50:27 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC379846 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 19:12 5:05:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379851 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/21/2020 20:03 4:14:27 Power Generator failure (Indeterminate) Team is on the site INC379903 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/21/2020 21:20 2:57:27 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night due to unsafe area , ETA 7:00AM INC379905 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 5/21/2020 21:44 2:33:27 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night , ETA 7:00AM INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 2:31:27 Power Generator failure (Indeterminate) Team has been informed, ETA 12:00AM expired, more update is expected from team. INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 2:02:27 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site INC379914 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/21/2020 22:40 1:37:27 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site INC379912 HDC032 Montrouis III Centre Huawei 2G+3G+LTE A Talkpool 5/21/2020 22:41 1:36:27 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC379875 HDS017 TIMOUILLAGE Sud-Est Ericsson 2G+3G B Talkpool 5/21/2020 22:48 1:29:27 Power Generator failure (Indeterminate) Team has been informed, ETA 12:40AM.. INC379915 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/21/2020 22:57 1:20:27 Power Generator failure (Indeterminate) Private house, no access at night. ETA 7:00 AM INC379915 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/21/2020 22:57 1:20:27 Dependent Affected by the power issue at the main site Affected by HAIDO021 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22th Security Next update May 22nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 21 22:28:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 22 May 2020 04:28:45 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 930:26:11 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 681:37:11 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 403:44:11 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/10/2020 12:52 275:36:11 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 267:20:11 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 5/13/2020 11:30 204:58:11 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 204:30:11 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 194:20:11 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377262 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/16/2020 8:58 135:30:11 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC377506 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 123:49:11 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 101:57:11 RBS RBS Fault (SFP failure) Faulty SFP need to be replaced. ETR to be provided INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 83:38:11 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378812 HDO362 FAUCHE Ouest Ericsson 2G D Digicel 5/19/2020 16:50 55:38:11 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team has been informed, next update to share when available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 54:58:11 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 14:04:11 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379803 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 5/21/2020 15:40 8:48:11 RBS RBS Fault (Indeterminate) Team will reach the site 5/22/2020 , ETA 8:00AM INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 5/21/2020 16:55 7:33:11 RBS RBS Fault (DUG Failure) DUWG reported faulty , new spare needed for replacement INC379872 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/21/2020 22:40 1:48:11 RBS RBS Fault (DTRU failure) DTRU reported faulty , new spare needed for replacement Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 21 23:28:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 22 May 2020 05:28:21 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 7 10 2 7 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 5 1 0 13 ZTE 2 2 1 0 2 Huawei 11 11 11 1 11 Network 25 18 13 1 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 1 0 1 4 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 392:30:23 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 252:16:23 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 89:07:23 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 40:44:23 Power Generator failure (Indeterminate) Team can move to the site according to security team. ETA: will be shared later INC379650 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 12:20:23 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/21/2020 at 5:00 PM. ETR will be provided. INC379650 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 12:20:23 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC379650 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 12:20:23 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC379650 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 12:20:23 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC379696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/21/2020 15:27 9:59:23 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share 5/22/2020 at 8:00AM. INC379846 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 19:12 6:14:23 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 3:40:23 Power Generator failure (Indeterminate) Team has been informed, ETA 12:00AM expired, talkpool team cannot provide update. INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 3:11:23 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site INC379914 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/21/2020 22:40 2:46:23 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site INC379875 HDS017 TIMOUILLAGE Sud-Est Ericsson 2G+3G B Talkpool 5/21/2020 22:48 2:38:23 Power Generator failure (Indeterminate) Team has been informed, ETA 12:40AM expired, new ETA 1:35AM. INC379915 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/21/2020 22:57 2:29:23 Power Generator failure (Indeterminate) Private house, no access at night. ETA 7:00 AM INC379915 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/21/2020 22:57 2:29:23 Dependent Affected by the power issue at the main site Affected by HAIDO021 INC379878 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/21/2020 23:48 1:38:23 Power Generator failure (Indeterminate) Team has been informed, ETA 2:00AM. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/21/2020 23:48 1:38:23 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/21/2020 23:48 1:38:23 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379592 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/21/2020 23:48 1:38:23 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379797 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/21/2020 23:48 1:38:23 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379903 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/21/2020 23:48 1:38:23 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night due to unsafe area , ETA 7:00AM INC379905 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 5/21/2020 23:48 1:38:23 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night , ETA 7:00AM INC379912 HDC032 Montrouis III Centre Huawei 2G+3G+LTE A Talkpool 5/21/2020 23:48 1:38:23 Power Generator failure (Indeterminate) Team is informed , ETA 1:30AM INC379879 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/21/2020 23:48 1:38:23 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379880 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 0:21 1:05:23 Power Generator failure (Indeterminate) Team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22th Security Next update May 22nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 22 01:27:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 22 May 2020 07:27:28 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 4 11 3 8 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 5 2 0 15 ZTE 3 3 1 0 3 Huawei 8 8 8 0 8 Network 24 16 11 0 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 1 0 1 3 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 394:29:47 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 288:55:47 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 254:15:47 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 91:06:47 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 42:43:47 Power Generator failure (Indeterminate) Team can move to the site according to security team. ETA: will be shared later INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 40:05:47 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379592 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/21/2020 12:27 14:58:47 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379650 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 14:19:47 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/21/2020 at 5:00 PM. ETR will be provided. INC379650 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 14:19:47 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC379650 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 14:19:47 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC379650 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 14:19:47 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC379696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/21/2020 15:27 11:58:47 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share 5/22/2020 at 8:00AM. INC379846 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 19:12 8:13:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379797 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/21/2020 20:32 6:53:47 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379903 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/21/2020 21:20 6:05:47 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night due to unsafe area , ETA 7:00AM INC379905 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 5/21/2020 21:44 5:41:47 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night , ETA 7:00AM INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 5:39:47 Power Generator failure (Indeterminate) AC alternator faulty reported by talkpool team. Next update will be shared once available. INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 5:10:47 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site INC379914 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/21/2020 22:40 4:45:47 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site INC379875 HDS017 TIMOUILLAGE Sud-Est Ericsson 2G+3G B Talkpool 5/21/2020 22:48 4:37:47 Power Generator failure (Indeterminate) Team has been informed, ETA 1:35AM expired Team cannot provide update. INC379879 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/21/2020 23:55 3:30:47 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379880 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 0:21 3:04:47 Power Generator failure (Indeterminate) Red zone site. ETA 7:30 AM INC379882 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 5/22/2020 1:02 2:23:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379928 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 5/22/2020 2:00 1:25:47 Power Generator failure (Indeterminate) Team is informed , ETA 5:30AM INC379931 HDO396 MORNE A CHANDELLE #N/A Ericsson 2G D Talkpool 5/22/2020 2:08 1:17:47 Power Generator failure (Indeterminate) Team has been informed, ETA not yet provided. INC379897 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/22/2020 2:56 0:29:47 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22th Security Next update May 22nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 22 01:33:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 22 May 2020 07:33:31 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 933:31:05 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 684:42:05 RBS RBS Fault (Indeterminate) Access blocked due non-payment, follow up is ongoing, more update will be shared once available. INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 406:49:05 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/10/2020 12:52 278:41:05 RBS RBS Fault (Rectifier failure) Rectifier already replaced, but site still down. They will back on the site ETR not provided yet. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 270:25:05 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 5/13/2020 11:30 208:03:05 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 207:35:05 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 197:25:05 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377506 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 126:54:05 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 105:02:05 RBS RBS Fault (SFP failure) Faulty SFP need to be replaced. ETR to be provided INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 86:43:05 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378812 HDO362 FAUCHE Ouest Ericsson 2G D Digicel 5/19/2020 16:50 58:43:05 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team has been informed, next update to share when available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 58:03:05 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 17:09:05 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379803 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 5/21/2020 15:40 11:53:05 RBS RBS Fault (Indeterminate) Team will reach the site 5/22/2020 , ETA 8:00AM INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 5/21/2020 16:55 10:38:05 RBS RBS Fault (DUG Failure) DUWG reported faulty , new spare needed for replacement INC379872 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/21/2020 22:40 4:53:05 RBS RBS Fault (DTRU failure) DTRU reported faulty , new spare needed for replacement INC379926 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/22/2020 1:36 1:57:05 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC379928 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/22/2020 2:00 1:33:05 Power Generator failure (Indeterminate) Team is informed , ETA 5:30AM Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 22 02:20:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 22 May 2020 08:20:26 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 4 11 3 10 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 5 2 0 17 ZTE 3 3 1 0 3 Huawei 8 8 8 0 8 Network 26 16 11 0 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 1 0 1 4 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 395:22:25 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 289:48:25 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 255:08:25 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 91:59:25 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 43:36:25 Power Generator failure (Indeterminate) Team can move to the site according to security team. ETA: will be shared later INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 40:58:25 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379592 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/21/2020 12:27 15:51:25 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379650 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 15:12:25 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/21/2020 at 5:00 PM. ETR will be provided. INC379650 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 15:12:25 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC379650 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 15:12:25 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC379650 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 15:12:25 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC379696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/21/2020 15:27 12:51:25 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share 5/22/2020 at 8:00AM. INC379846 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 19:12 9:06:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379797 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/21/2020 20:32 7:46:25 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379903 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/21/2020 21:20 6:58:25 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night due to unsafe area , ETA 7:00AM INC379905 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 5/21/2020 21:44 6:34:25 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night , ETA 7:00AM INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 6:32:25 Power Generator Failure (Alternator Failure) AC alternator faulty reported by talkpool team. Next update will be shared once available. INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 6:03:25 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site ETA 7:00AM. INC379914 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/21/2020 22:40 5:38:25 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site ETA 7:00AM. INC379875 HDS017 TIMOUILLAGE Sud-Est Ericsson 2G+3G B Talkpool 5/21/2020 22:48 5:30:25 Power Generator Failure (Alternator Failure) AC alternator faulty reported by talkpool team. Next update will be shared once available. INC379879 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/21/2020 23:55 4:23:25 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379880 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 0:21 3:57:25 Power Generator failure (Indeterminate) Red zone site. ETA 7:30 AM INC379882 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 5/22/2020 1:02 3:16:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379928 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 5/22/2020 2:00 2:18:25 Power Generator failure (Indeterminate) Team is informed , ETA 5:30AM INC379931 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/22/2020 2:08 2:10:25 Power Generator failure (Indeterminate) Genset backup is out of fuel. Next update will be shared once available. INC379897 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/22/2020 2:56 1:22:25 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379942 HDC279 RAC_ORANGE Artibonite Ericsson 2G D Talkpool 5/22/2020 3:44 0:34:25 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC379942 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 5/22/2020 3:44 0:34:25 Dependent Affected by the power issue at the main site Attached to HDC279 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22th Security Next update May 22nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 22 04:17:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 22 May 2020 10:17:59 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 936:15:26 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 687:26:26 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 409:33:26 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/10/2020 12:52 281:25:26 RBS RBS Fault (Rectifier failure) One rectifier replaced but sector T still down, spare is in transit to the region. Next update to be share once available. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 273:09:26 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 5/13/2020 11:30 210:47:26 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 200:09:26 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377506 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 129:38:26 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 107:46:26 RBS RBS Fault (SFP failure) Faulty SFP need to be replaced. ETR to be provided INC378812 HDO362 FAUCHE Ouest Ericsson 2G D Digicel 5/19/2020 16:50 61:27:26 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team has been informed, next update to share when available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 210:19:26 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 89:27:26 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 60:47:26 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 19:53:26 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 5/21/2020 16:55 13:22:26 RBS RBS Fault (DUG Failure) DUWG reported faulty , new spare needed for replacement INC379803 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 5/21/2020 15:40 14:37:26 RBS RBS Fault (Indeterminate) Team will reach the site 5/22/2020 , ETA 8:00AM INC379872 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/21/2020 22:40 7:37:26 RBS RBS Fault (DTRU failure) DTRU reported faulty , new spare needed for replacement INC379926 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/22/2020 1:36 4:41:26 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC379928 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/22/2020 2:00 4:17:26 Power Generator failure (Indeterminate) Team working on site INC379898 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 5/22/2020 3:08 3:09:26 Power Generator failure (Indeterminate) Team is informed , ETA 6:10AM Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 22 05:10:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 22 May 2020 11:10:13 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 22nd, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 22nd, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 398:05:35 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 292:31:35 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 257:51:35 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 94:42:35 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 46:19:35 Power Generator failure (Indeterminate) Team can move to the site according to security team. ETA: will be shared later INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 43:41:35 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379875 HDS017 TIMOUILLAGE Sud-Est Ericsson 2G+3G B Talkpool 5/21/2020 10:48 20:13:35 Power Generator Failure (Alternator Failure) AC alternator faulty reported by talkpool team. Next update will be shared once available. INC379592 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/21/2020 12:27 18:34:35 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379650 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 17:55:35 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/21/2020 at 5:00 PM. ETR will be provided. INC379650 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 17:55:35 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC379650 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 17:55:35 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC379650 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 17:55:35 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC379696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/21/2020 15:27 15:34:35 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share 5/22/2020 at 8:00AM. INC379846 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 19:12 11:49:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379903 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/21/2020 21:20 9:41:35 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night due to unsafe area , ETA 7:00AM INC379905 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 5/21/2020 21:44 9:17:35 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night , ETA 7:00AM INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 9:15:35 Power Generator Failure (Alternator Failure) AC alternator faulty reported by talkpool team. Next update will be shared once available. INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 8:46:35 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site ETA 7:00AM. INC379914 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/21/2020 22:40 8:21:35 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site ETA 7:00AM. INC379879 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/21/2020 23:55 7:06:35 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379880 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 0:21 6:40:35 Power Generator failure (Indeterminate) Red zone site. ETA 7:30 AM INC379882 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 5/22/2020 1:02 5:59:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 5:32:35 Power Generator failure (Indeterminate) Red zone site. ETA 7:30 AM INC379931 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/22/2020 2:08 4:53:35 Power Generator failure (Indeterminate) Genset backup is out of fuel. Next update will be shared once available. INC379897 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/22/2020 2:56 4:05:35 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379942 HDC279 RAC_ORANGE Artibonite Ericsson 2G D Talkpool 5/22/2020 3:44 3:17:35 Power Generator failure (Indeterminate) Team working on site INC379942 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 5/22/2020 3:44 3:17:35 Dependent Affected by the power issue at the main site Attached to HDC279 INC379943 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/22/2020 4:00 3:01:35 Power Generator failure (Indeterminate) Team has been informed, ETA 7:15AM. INC380002 HDC320 TRIANON Centre Ericsson 2G D Talkpool 5/22/2020 4:28 2:33:35 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379945 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/22/2020 5:24 1:37:35 Power Generator failure (Indeterminate) Team is informed , ETA 7:40AM INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/22/2020 6:02 0:59:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC379775 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/22/2020 6:05 0:56:35 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379775 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/22/2020 6:05 0:56:35 Dependent Affected by the power issue at the main site Affected by HDC318 INC379797 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/22/2020 6:05 0:56:35 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379797 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/22/2020 6:05 0:56:35 Dependent Affected by the power issue at the main site Attached to HDC360 INC379854 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/22/2020 6:05 0:56:35 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379764 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/22/2020 6:05 0:56:35 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379830 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/22/2020 6:05 0:56:35 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC380010 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/22/2020 6:08 0:53:35 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC380008 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/22/2020 6:16 0:45:35 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC380008 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/22/2020 6:16 0:45:35 Dependent Affected by the power issue at the main site Attached to HDN114 INC380009 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/22/2020 6:28 0:33:35 Power Generator failure (Indeterminate) Team is informed. ETA 8:10 AM INC379949 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/22/2020 6:38 0:23:35 Power Generator failure (Indeterminate) Team is informed. ETA not yet available Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 936:59:35 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 688:10:35 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 410:17:35 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/10/2020 12:52 282:09:35 RBS RBS Fault (Rectifier failure) One rectifier replaced but sector T still down, spare is in transit to the region. Next update to be share once available. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 273:53:35 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 5/13/2020 11:30 211:31:35 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 211:03:35 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 200:53:35 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377506 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 130:22:35 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 108:30:35 RBS RBS Fault (SFP failure) Faulty SFP need to be replaced. ETR to be provided INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 90:11:35 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378812 HDO362 FAUCHE Ouest Ericsson 2G D Digicel 5/19/2020 16:50 62:11:35 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team has been informed, next update to share when available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 61:31:35 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 20:37:35 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379803 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 5/21/2020 15:40 15:21:35 RBS RBS Fault (Indeterminate) Team will reach the site 5/22/2020 , ETA 8:00AM INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 5/21/2020 16:55 14:06:35 RBS RBS Fault (DUG Failure) DUWG reported faulty , new spare needed for replacement INC379872 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/21/2020 22:40 8:21:35 RBS RBS Fault (DTRU failure) DTRU reported faulty , new spare needed for replacement INC379926 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/22/2020 1:36 5:25:35 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC379898 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 5/22/2020 3:08 3:53:35 Power Generator failure (Indeterminate) ETA expired , new ETA not yet available INC379441 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/22/2020 6:05 0:56:35 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22th Security Next update May 22nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC379779 HDS014 LOVING_LIGHT_HOTEL Sud-Est Ericsson 3G A Talkpool 5/21/2020 18:38 5/21/2020 20:15 1:37:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure due rear and front seal OK 1 gal water and 1/2 gal oil added, genset restarted. INC378997 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/20/2020 21:42 5/21/2020 22:07 24:25:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate. Need to be justified Portable genset has been installed on site. INC379500 HAIDS269 BOISROND_CAMP PERIN Sud ZTE 2G+3G C Talkpool 5/21/2020 10:03 5/21/2020 23:11 13:08:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate. Spare AC Alternator, Solenoid and AVR have been replaced. INC379500 HAIDS188 MAZENOD_CAMP-PERRIN Sud ZTE 2G+3G D Talkpool 5/21/2020 10:03 5/21/2020 23:11 13:08:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDS269 Cascaded Back on air with the main site INC379878 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/21/2020 23:48 5/22/2020 1:20 1:32:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Site up without any intervention from power team. INC379771 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/21/2020 17:30 5/21/2020 20:12 2:42:00 4:00:00 Compliant Power Generator failure (Low Voltage) DC low voltage due to missing distilled water Need to be justified 5 gallons of distilled water added. INC379807 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/21/2020 16:23 5/21/2020 22:14 5:51:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm is cleared by itself INC379807 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 5/21/2020 16:23 5/21/2020 22:14 5:51:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO111 Cascaded Site is back in service with the main site INC379790 HDO274 DELMAS_44 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/21/2020 19:39 5/21/2020 23:12 3:33:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Load breaker tripped, cable loose OK Reset breaker and genset restarted INC379790 HDO492 Delmas 49 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/21/2020 19:39 5/21/2020 23:12 3:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO274. Cascaded Site is back in service with the main site INC379790 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/21/2020 19:39 5/21/2020 23:12 3:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO274. Cascaded Site is back in service with the main site INC379790 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/21/2020 19:39 5/21/2020 23:12 3:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO274. Cascaded Site is back in service with the main site INC379851 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/21/2020 20:03 5/21/2020 23:34 3:31:00 4:00:00 Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel OK Fuel added in the portable genset INC379587 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/21/2020 12:12 5/22/2020 0:12 12:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC379915 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/21/2020 22:57 5/22/2020 0:19 1:22:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC379915 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/21/2020 22:57 5/22/2020 0:19 1:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO021 Cascaded Site is back in service with the main site INC379762 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 5/21/2020 16:30 5/21/2020 19:30 3:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Genset failed to start after the absence of commercial power OK Genset started manually INC379296 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/20/2020 22:31 5/21/2020 20:40 22:09:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Rca and resolution details still pending INC379901 HDN260 PREVAL Nord Ericsson 2G+3G B Talkpool 5/21/2020 21:00 5/21/2020 23:30 2:30:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate OK The Dc cable has been tightened. INC379901 HDN299 KALIMET Nord Ericsson 2G D Talkpool 5/21/2020 21:00 5/21/2020 23:30 2:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN230 Cascaded Back in the air with the main site INC379909 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 5/21/2020 22:40 5/21/2020 23:30 0:50:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate OK Alarm clear by itself INC379912 HDC032 Montrouis III Centre Huawei 2G+3G+LTE A Talkpool 5/21/2020 22:41 5/22/2020 2:16 3:35:00 4:00:00 Compliant Power Generator failure (Low Voltage) Low Dc voltage OK HPU3 board reset and the syste restarted on auto INC379928 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 5/22/2020 2:00 5/22/2020 6:16 4:16:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Rca and resolution details still pending Sector- Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC379938 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/22/2020 3:12 5/22/2020 4:40 1:35:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate. OK Site up without any intervention from team. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 22 06:41:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 22 May 2020 12:41:11 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 4 15 4 19 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 3 1 0 23 ZTE 7 7 4 0 7 Huawei 12 12 12 0 12 Network 41 22 17 0 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 1 0 1 7 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 399:43:00 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 294:09:00 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 259:29:00 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 96:20:00 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 47:57:00 Power Generator failure (Indeterminate) Team cannot move to the site according to security team. ETR: Not yet available INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 45:19:00 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379875 HDS017 TIMOUILLAGE Sud-Est Ericsson 2G+3G B Talkpool 5/21/2020 10:48 21:51:00 Power Generator Failure (Alternator Failure) AC alternator faulty reported by talkpool team. Next update will be shared once available. INC379592 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/21/2020 12:27 20:12:00 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379650 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 19:33:00 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/21/2020 at 5:00 PM. ETR will be provided. INC379650 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 19:33:00 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC379650 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 19:33:00 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC379650 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 19:33:00 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC379696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/21/2020 15:27 17:12:00 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share 5/22/2020 INC379846 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 19:12 13:27:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379903 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/21/2020 21:20 11:19:00 Power Generator failure (Indeterminate) Talkpool is unable to share update for this site now, New update is expected from them. INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 10:53:00 Power Generator Failure (Alternator Failure) AC alternator faulty reported by talkpool team. Next update will be shared once available. INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 10:24:00 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site INC379880 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 0:21 8:18:00 Power Generator failure (Indeterminate) Team is on the site for corrective INC379882 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 5/22/2020 1:02 7:37:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 7:10:00 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. ETA (07h30 AM Expired). Feedback expected from team within 45mn (9h15 AM) INC379931 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/22/2020 2:08 6:31:00 Power Generator failure (Indeterminate) Genset backup is out of fuel. ETR to be provided. INC379942 HDC279 RAC_ORANGE Artibonite Ericsson 2G D Talkpool 5/22/2020 3:44 4:55:00 Power Generator failure (Indeterminate) Team working on site INC379942 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 5/22/2020 3:44 4:55:00 Dependent Affected by the power issue at the main site Attached to HDC279 INC380002 HDC320 TRIANON Centre Ericsson 2G D Talkpool 5/22/2020 4:28 4:11:00 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379945 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/22/2020 5:24 3:15:00 Power Generator failure (Indeterminate) Team working on site INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/22/2020 6:02 2:37:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC379775 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/22/2020 6:05 2:34:00 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379775 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/22/2020 6:05 2:34:00 Dependent Affected by the power issue at the main site Affected by HDC318 INC379797 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/22/2020 6:05 2:34:00 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379854 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/22/2020 6:05 2:34:00 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379764 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/22/2020 6:05 2:34:00 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379830 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/22/2020 6:05 2:34:00 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC380010 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/22/2020 6:08 2:31:00 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC380008 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/22/2020 6:16 2:23:00 Power Generator failure (Indeterminate) Team is informed , ETA 8:40AM INC380008 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/22/2020 6:16 2:23:00 Dependent Affected by the power issue at the main site Attached to HDN114 INC380009 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/22/2020 6:28 2:11:00 Power Generator failure (Indeterminate) Team is on the site for corrective INC379949 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/22/2020 6:38 2:01:00 Power Generator failure (Indeterminate) Team is informed. ETA 8h45 AM INC379952 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 5/22/2020 7:13 1:26:00 Power Generator failure (Indeterminate) Team has been informed, ETA not yet provided. INC380015 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/22/2020 7:20 1:19:00 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 9h15 AM INC380020 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 5/22/2020 7:34 1:05:00 Power Generator failure (Indeterminate) Team has been informed, ETA not yet provided. INC379961 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 5/22/2020 7:49 0:50:00 Power Generator failure (Indeterminate) Team has been informed, ETA not yet provided. INC379961 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 5/22/2020 7:49 0:50:00 Dependent Affected by the power issue at the main site Affected by HDS118 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22th Security Next update May 22nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 22 07:25:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 22 May 2020 13:25:51 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 4 16 4 13 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 5 1 0 18 ZTE 8 7 4 0 8 Huawei 10 10 11 0 11 Network 35 22 16 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 1 0 2 5 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 400:28:30 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 294:54:30 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 260:14:30 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 97:05:30 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 48:42:30 Power Generator failure (Indeterminate) Team cannot move to the site according to security team. ETR: Not yet available INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 46:04:30 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379875 HDS017 TIMOUILLAGE Sud-Est Ericsson 2G+3G B Talkpool 5/21/2020 10:48 22:36:30 Power Generator Failure (Alternator Failure) AC alternator faulty reported by talkpool team. Next update will be shared once available. INC379592 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/21/2020 12:27 20:57:30 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379650 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 20:18:30 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/21/2020 at 5:00 PM. ETR will be provided. INC379650 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 20:18:30 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC379650 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 20:18:30 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC379650 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 20:18:30 Dependent Affected by the fuel issue at the main site Affected by HDO200 INC379696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/21/2020 15:27 17:57:30 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share 5/22/2020 INC379846 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 19:12 14:12:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379903 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/21/2020 21:20 12:04:30 Power Generator failure (Indeterminate) Talkpool is unable to share update for this site now, New update is expected from them. INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 11:38:30 Power Generator Failure (Alternator Failure) AC alternator faulty reported by talkpool team. Next update will be shared once available. INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 11:09:30 Power Generator failure (Indeterminate) Team has been dispatch ETA 09:20AM INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 7:55:30 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC379931 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/22/2020 2:08 7:16:30 Power Generator failure (Indeterminate) Genset backup is out of fuel. ETR to be provided. INC380002 HDC320 TRIANON Centre Ericsson 2G D Talkpool 5/22/2020 4:28 4:56:30 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/22/2020 6:02 3:22:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC379775 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/22/2020 6:05 3:19:30 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379797 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/22/2020 6:05 3:19:30 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379764 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/22/2020 6:05 3:19:30 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379830 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/22/2020 6:05 3:19:30 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC380010 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/22/2020 6:08 3:16:30 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379949 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/22/2020 6:38 2:46:30 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC379952 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 5/22/2020 7:13 2:11:30 Power Generator failure (Indeterminate) Team has been informed, ETA 09:40AM. INC380015 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/22/2020 7:20 2:04:30 Power Generator failure (Indeterminate) Team is on the site for corrective INC380020 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 5/22/2020 7:34 1:50:30 Power Generator failure (Indeterminate) Team has been dispatch ETA 09:30AM INC379961 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 5/22/2020 7:49 1:35:30 Power Generator failure (Indeterminate) Team has been dispatch ETA 09:30AM INC379961 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 5/22/2020 7:49 1:35:30 Dependent Affected by the power issue at the main site Affected by HDS118 INC380029 HDC275 NAN_CHAMPS Nord Ericsson 2G+3G A Talkpool 5/22/2020 8:20 1:04:30 Power Generator failure (Indeterminate) Team is informed, ETA: 10:30AM INC380028 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C Talkpool 5/22/2020 8:40 0:44:30 Power Generator failure (Indeterminate) Team has been informed, ETA not yet provided. INC380028 HAIDS280 CONETE Sud ZTE 2G D Talkpool 5/22/2020 8:40 0:44:30 Dependent Affected by the power issue at the main site Affected by HDS281 INC379967 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G+3G B Talkpool 5/22/2020 8:40 0:44:30 Power Generator failure (Indeterminate) Team has been informed, ETA not yet provided. INC380037 HDO114 RUE_MAPOU_BELVILLE Port-au-Prince Huawei 3G+LTE B Talkpool 5/22/2020 8:55 0:29:30 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22th Security Next update May 22nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 22 07:30:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 22 May 2020 13:30:11 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 939:27:19 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 690:38:19 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC371269 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 412:45:19 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374063 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/10/2020 12:52 284:37:19 RBS RBS Fault (Rectifier failure) One rectifier replaced but sector T still down, spare is in transit to the region. Next update to be share once available. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 276:21:19 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375728 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 5/13/2020 11:30 213:59:19 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 213:31:19 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC375961 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 203:21:19 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377506 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 132:50:19 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 110:58:19 RBS RBS Fault (SFP failure) Faulty SFP need to be replaced. ETR to be provided INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 92:39:19 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378812 HDO362 FAUCHE Ouest Ericsson 2G D Digicel 5/19/2020 16:50 64:39:19 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team has been informed, next update to share when available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 63:59:19 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 23:05:19 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 5/21/2020 16:55 16:34:19 RBS RBS Fault (DUG Failure) DUWG reported faulty , new spare needed for replacement INC379872 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/21/2020 22:40 10:49:19 RBS RBS Fault (DTRU failure) DTRU reported faulty , new spare needed for replacement INC379898 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 5/22/2020 3:08 6:21:19 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC379962 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 5/22/2020 6:16 3:13:19 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet provided. INC379926 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/22/2020 8:48 0:41:19 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 22 07:30:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 22 May 2020 13:30:40 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 9:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 22 09:18:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 22 May 2020 15:18:40 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 3 13 6 9 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 5 1 0 16 ZTE 6 6 4 0 6 Huawei 8 8 8 0 9 Network 28 19 13 0 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 1 0 3 3 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 402:20:35 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 296:46:35 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 262:06:35 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 98:57:35 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 50:34:35 Power Generator failure (Indeterminate) Team cannot move to the site according to security team. ETR: Not yet available INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 47:56:35 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379875 HDS017 TIMOUILLAGE Sud-Est Ericsson 2G+3G B Talkpool 5/21/2020 10:48 24:28:35 Power Generator Failure (Alternator Failure) AC alternator faulty reported by talkpool team. Next update will be shared once available. INC379696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/21/2020 15:27 19:49:35 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share 5/22/2020 INC379846 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 19:12 16:04:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 13:30:35 Power Generator Failure (Alternator Failure) AC alternator faulty reported by talkpool team. Next update will be shared once available. INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 13:01:35 Power Generator failure (Indeterminate) Team is working on site. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 9:47:35 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC379931 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/22/2020 2:08 9:08:35 Power Generator failure (Indeterminate) Genset backup is out of fuel. ETR to be provided. INC380002 HDC320 TRIANON Centre Ericsson 2G D Talkpool 5/22/2020 4:28 6:48:35 Power Power Failure (Solar System failure) Site remain down after the sunrise, Power team is informed, ETA to be provided INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/22/2020 6:02 5:14:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380010 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/22/2020 6:08 5:08:35 Power Power Failure (Solar System failure) Site remain down after the sunrise, Power team is informed, ETA to be provided INC380015 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/22/2020 7:20 3:56:35 Power Generator failure (Indeterminate) Team is on the site for corrective INC379961 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M Fuel 5/22/2020 7:34 3:42:35 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC379952 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 5/22/2020 7:49 3:27:35 Power Generator failure (Indeterminate) Team is working on site. INC379961 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M Fuel 5/22/2020 7:49 3:27:35 Fuel Generator failure (Fuel issue) Fuel team has been informed 05/22/2020 10:47AM ETR to be provided. INC379961 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M Fuel 5/22/2020 7:49 3:27:35 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC379967 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G+3G B Talkpool 5/22/2020 8:40 2:36:35 Power Generator failure (Indeterminate) Team has been informed, ETA 11:30AM INC380037 HDO114 RUE_MAPOU_BELVILLE Port-au-Prince Huawei 3G+LTE B Talkpool 5/22/2020 8:55 2:21:35 RBS RBS Fault (Indeterminate) Access issue. The owner refuses to give access since Corona Virus pandemic INC379972 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/22/2020 9:14 2:02:35 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h00 AM INC379972 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/22/2020 9:14 2:02:35 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 INC380042 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 5/22/2020 9:20 1:56:35 Power Generator failure (Indeterminate) Team is informed, ETA: 12:30PM INC380048 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/22/2020 9:28 1:48:35 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h00 AM INC379991 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 5/22/2020 10:27 0:49:35 Power Generator failure (Indeterminate) Team is informed, ETA: to be provided INC379999 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 5/22/2020 10:28 0:48:35 Power Generator failure (Indeterminate) Team is informed, ETA: to be provided INC379905 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 5/22/2020 10:32 0:44:35 Transmission Transmission (Indeterminate) Team is informed, ETA: to be provided INC380057 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/22/2020 10:44 0:32:35 Power Generator failure (Indeterminate) Team is informed, ETA: to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22th Security Next update May 22nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 22 10:47:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 22 May 2020 16:47:09 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 942:44:16 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 693:55:16 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC380101 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 416:02:16 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 279:38:16 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC380052 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 5/13/2020 11:30 217:16:16 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 216:48:16 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 206:38:16 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 136:07:16 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 114:15:16 RBS RBS Fault (SFP failure) Faulty SFP need to be replaced. ETR to be provided INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 95:56:16 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378812 HDO362 FAUCHE Ouest Ericsson 2G D Digicel 5/19/2020 16:50 67:56:16 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team has been informed, next update to share when available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 67:16:16 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 26:22:16 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 5/21/2020 16:55 19:51:16 RBS RBS Fault (DUG Failure) DUWG reported faulty , new spare needed for replacement INC379872 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/21/2020 22:40 14:06:16 RBS RBS Fault (DTRU failure) DTRU reported faulty , new spare needed for replacement. INC379898 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 5/22/2020 3:08 9:38:16 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC379926 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/22/2020 8:48 3:58:16 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC379983 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 5/22/2020 9:45 3:01:16 RBS RBS Fault (Indeterminate) Team is informed, ETA 1:00PM. INC380070 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 5/22/2020 11:04 1:42:16 Dependent Affected by the power issue at the main site Affected by HDN154 INC380077 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/22/2020 11:29 1:17:16 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC380079 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/22/2020 11:36 1:10:16 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC380109 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/22/2020 11:46 1:00:16 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC380088 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/22/2020 11:48 0:58:16 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 22 12:37:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 22 May 2020 18:37:43 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 3 11 5 6 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 7 4 1 0 9 ZTE 8 7 5 0 8 Huawei 8 8 7 0 8 Network 23 19 13 0 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 1 0 2 5 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 405:40:10 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 300:06:10 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 265:26:10 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 102:17:10 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 53:54:10 Power Generator failure (Indeterminate) Team cannot move to the site according to security team. ETR: Not yet available INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 51:16:10 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/21/2020 15:27 23:09:10 Power Generator Failure (Engine Knocking ) Talkpool break down the Genset INC379846 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 19:12 19:24:10 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 16:50:10 Power Generator Failure (Alternator Failure) AC alternator faulty reported by talkpool team. Next update will be shared once available. INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 16:21:10 Power Generator failure (Indeterminate) Head cylinder faulty, reported by team, follow up is ongoing. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 13:07:10 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC380015 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/22/2020 7:20 7:16:10 Power Generator failure (Indeterminate) Portative genset is out of fuel. Team will return on the site for refueling. Now, follow up for access is ongoing with concerned team INC379961 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M Fuel 5/22/2020 7:34 7:02:10 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC379961 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M Fuel 5/22/2020 7:49 6:47:10 Fuel Generator failure (Fuel issue) Fuel team has been informed 05/22/2020 10:47AM ETR to be provided. INC379961 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M Fuel 5/22/2020 7:49 6:47:10 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC379907 HDO430 PLATON BESACE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 8:29 6:07:10 Dependent Affected by the power issue at the main site Affected by HDO399 INC380028 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C Digicel 5/22/2020 8:40 5:56:10 Power Generator failure (Indeterminate) New HPU installed, waiting for acceptance, follow up is ongoing. INC380028 HAIDS280 CONETE Sud ZTE 2G D Talkpool 5/22/2020 8:40 5:56:10 Dependent Affected by the power issue at the main site Affected by HDS281 INC379972 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/22/2020 9:14 5:22:10 Power Generator failure (Indeterminate) Team is on the site for corrective INC379972 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/22/2020 9:14 5:22:10 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 INC379905 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 5/22/2020 10:32 4:04:10 Transmission Transmission (Indeterminate) ETA already expired, more update is expected from concerned team. INC380057 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/22/2020 10:44 3:52:10 Power Generator failure (Indeterminate) Team is working on site INC380085 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/22/2020 11:32 3:04:10 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 02h40 PM INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Talkpool 5/22/2020 13:18 1:18:10 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h30 PM INC380143 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/22/2020 13:40 0:56:10 Power Generator failure (Indeterminate) Team is informed, ETA: to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22th Security Next update May 22nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 22 12:39:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 22 May 2020 18:39:03 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 02:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 02:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC380128 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei A Talkpool 5/22/2020 12:58 1:40:00 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC380207 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei A Talkpool 5/22/2020 13:07 1:31:00 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h35 PM INC380140 HAIDN228 BODME_LIMONADE Nord ZTE C Talkpool 5/22/2020 13:38 1:00:00 Power Power Failure (Indeterminate) Team is informed, ETA not yet available. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 22 12:41:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 22 May 2020 18:41:32 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (02:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 02:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 944:37:42 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 695:48:42 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC380101 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 5/5/2020 4:44 417:55:42 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty; Spare part not yet available. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 281:31:42 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC380052 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 5/13/2020 11:30 219:09:42 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 218:41:42 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 208:31:42 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 138:00:42 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 116:08:42 RBS RBS Fault (SFP failure) Faulty SFP need to be replaced. ETR to be provided INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 97:49:42 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 69:09:42 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 28:15:42 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 5/21/2020 16:55 21:44:42 RBS RBS Fault (DUG Failure) DUWG reported faulty , new spare needed for replacement INC379898 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 5/22/2020 3:08 11:31:42 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC379926 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/22/2020 8:48 5:51:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC379983 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 5/22/2020 9:45 4:54:42 RBS RBS Fault (Indeterminate) Team is working on site INC380077 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/22/2020 11:29 3:10:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380079 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/22/2020 11:36 3:03:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380109 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/22/2020 11:46 2:53:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380088 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/22/2020 11:48 2:51:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380002 HDC320 TRIANON Centre Ericsson 2G D Talkpool 5/22/2020 13:10 1:29:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380212 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/22/2020 13:29 1:10:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/22/2020 13:42 0:57:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 22 14:30:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 22 May 2020 20:30:59 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 11 5 8 9 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 8 1 0 17 ZTE 7 5 2 0 7 Huawei 9 9 7 0 9 Network 32 22 10 0 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 0 0 1 9 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 407:32:17 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 301:58:17 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 267:18:17 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 104:09:17 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 55:46:17 Power Generator failure (Indeterminate) Team cannot move to the site according to security team. ETR: Not yet available INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 53:08:17 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/21/2020 15:27 25:01:17 Power Generator Failure (Engine Knocking ) Talkpool breack down the Genset INC379846 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 19:12 21:16:17 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 18:42:17 Power Generator Failure (Alternator Failure) AC alternator faulty reported by talkpool team. Next update will be shared once available. INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 18:13:17 Power Generator failure (Indeterminate) Head cylinder faulty, reported by team, follow up is ongoing. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 14:59:17 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC379907 HDO430 PLATON BESACE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 8:29 7:59:17 Dependent Affected by the power issue at the main site Affected by HDO399 INC380028 HAIDS281 CARREFOUR GROS CHAUDI?RE Sud ZTE 2G+3G C Digicel 5/22/2020 8:40 7:48:17 Power Generator failure (Indeterminate) New HPU installed, waiting for acceptance, follow up is ongoing. INC380028 HAIDS280 CONETE Sud ZTE 2G D Talkpool 5/22/2020 8:40 7:48:17 Dependent Affected by the power issue at the main site Affected by HDS281 INC380085 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/22/2020 11:32 4:56:17 Power Generator failure (Indeterminate) Team is on the site for corrective INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Talkpool 5/22/2020 13:18 3:10:17 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380222 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 5/22/2020 14:12 2:16:17 Power Generator failure (Indeterminate) Team is informed, ETA: 4:40PM INC380228 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 5/22/2020 14:37 1:51:17 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC380150 HDC221 LASCAHOBAS_II Centre Ericsson 2G+3G C Talkpool 5/22/2020 14:40 1:48:17 Power Generator failure (Indeterminate) Team is informed, ETA: 4:50PM INC380240 HDN209 PORT_MARGOT Nord Ericsson 2G+3G C Talkpool 5/22/2020 15:10 1:18:17 Power Generator failure (Indeterminate) Team is informed, ETA: 5:45PM INC380156 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/22/2020 15:10 1:18:17 Dependent Affected by the power issue at the main site Affected by HDO343 INC380156 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/22/2020 15:10 1:18:17 Dependent Affected by the power issue at the main site Affected by HDO343 INC380156 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/22/2020 15:10 1:18:17 Dependent Affected by the power issue at the main site Affected by HDO343 INC380156 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/22/2020 15:10 1:18:17 Dependent Affected by the power issue at the main site Affected by HDO343 INC380161 HDN164 NAN_BINGO Ouest Ericsson 2G D Talkpool 5/22/2020 15:10 1:18:17 Dependent Affected by the power issue at the main site Affected by HD150 INC380161 HDN183 LA RESERVE Ouest Ericsson 2G D Talkpool 5/22/2020 15:10 1:18:17 Dependent Affected by the power issue at the main site Affected by HD150 INC380161 HDN160 BODME_JN_RABEL Ouest Ericsson 2G D Talkpool 5/22/2020 15:10 1:18:17 Dependent Affected by the power issue at the main site Affected by HD150 INC380156 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 5/22/2020 15:12 1:16:17 Power Generator failure (Indeterminate) Team is informed, ETA: 5:15PM INC380249 HAIDO432 BERCY Ouest Huawei 2G+3G A Talkpool 5/22/2020 15:18 1:10:17 Power Generator failure (Indeterminate) Team is informed, ETA: 5:45PM INC380099 HAIDO647 DUPLAN FORT-JACQUES_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/22/2020 15:18 1:10:17 Power Generator failure (Indeterminate) Team requested 45mn more. New ETA: 04h45 PM INC380161 HDN150 LA_TREMBLAY_16 Ouest Ericsson 2G+3G A Talkpool 5/22/2020 15:28 1:00:17 Power Generator failure (Indeterminate) Commercial power, site expected to be up with EDH. INC380169 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 5/22/2020 15:37 0:51:17 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC380265 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 15:52 0:36:17 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22th Security Next update May 22nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 22 16:36:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 22 May 2020 22:36:24 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 948:33:47 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 699:44:47 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC380101 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Digicel 5/5/2020 4:44 421:51:47 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty Digicel team is working on site since 05/21/2020 more update will be shared.. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 285:27:47 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC380052 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 5/13/2020 11:30 223:05:47 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 222:37:47 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 212:27:47 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 141:56:47 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 120:04:47 RBS RBS Fault (SFP failure) Faulty SFP need to be replaced. ETR to be provided INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 101:45:47 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378812 HDO362 FAUCHE Ouest Ericsson 2G D Digicel 5/19/2020 16:50 73:45:47 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team has been informed, next update to share when available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 73:05:47 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 32:11:47 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 5/21/2020 16:55 25:40:47 RBS RBS Fault (DUG Failure) DUWG reported faulty , new spare needed for replacement INC379898 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 5/22/2020 3:08 15:27:47 RBS RBS Fault (Indeterminate) RRUS01B8 is faulty, Spare not yet available INC379926 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/22/2020 8:48 9:47:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380077 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/22/2020 11:29 7:06:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380079 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/22/2020 11:36 6:59:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380109 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/22/2020 11:46 6:49:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380088 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/22/2020 11:48 6:47:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380212 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/22/2020 13:29 5:06:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/22/2020 13:42 4:53:47 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380271 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/22/2020 16:20 2:15:47 RBS RBS Fault (Indeterminate) Team is informed, ETA 07:20 PM. INC380322 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 5/22/2020 17:36 0:59:47 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet available. INC380413 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 5/22/2020 17:46 0:49:47 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet available. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 22 17:25:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 22 May 2020 23:25:45 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 22nd, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 22nd, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 410:16:38 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 304:42:38 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 270:02:38 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 106:53:38 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 58:30:38 Power Generator failure (Indeterminate) Team cannot move to the site according to security team. ETR: Not yet available INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 55:52:38 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/21/2020 15:27 27:45:38 Power Generator Failure (Engine Knocking ) Talkpool break down the Genset INC379846 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 19:12 24:00:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 21:26:38 Power Generator Failure (Alternator Failure) AC alternator faulty reported by talkpool team. Next update will be shared once available. INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 20:57:38 Power Generator failure (Indeterminate) Head cylinder faulty, reported by team, follow up is ongoing. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 17:43:38 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC379907 HDO430 PLATON BESACE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 8:29 10:43:38 Dependent Affected by the power issue at the main site Affected by HDO399 INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Talkpool 5/22/2020 13:18 5:54:38 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380237 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 15:00 4:12:38 Power Generator failure (Indeterminate) Team is informed, ETA: 7:15PM INC380240 HDN209 PORT_MARGOT Nord Ericsson 2G+3G C Talkpool 5/22/2020 15:10 4:02:38 Power Generator failure (Indeterminate) Talkpool is enable to share update for this site now, update will share once available INC380161 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/22/2020 15:10 4:02:38 Dependent Affected by the power issue at the main site Affected by HD150 INC380161 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/22/2020 15:10 4:02:38 Dependent Affected by the power issue at the main site Affected by HD150 INC380161 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 5/22/2020 15:10 4:02:38 Dependent Affected by the power issue at the main site Affected by HD150 INC380161 HDN150 LA_TREMBLAY_16 Nord-Ouest Ericsson 2G+3G A Talkpool 5/22/2020 15:28 3:44:38 Power Generator failure (Indeterminate) Commercial power, site is expected to be up with EDH. INC380272 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 5/22/2020 15:37 3:35:38 Power Generator failure (Indeterminate) Team is informed, ETA 7:30PM INC380267 HDN308 DOUARIE Nord Ericsson 2G C Talkpool 5/22/2020 16:12 3:00:38 Power Generator failure (Indeterminate) Team is informed, ETA: 7:15PM INC380315 HDC220 MAISSADE Centre Ericsson 2G A Talkpool 5/22/2020 16:36 2:36:38 Power Generator failure (Indeterminate) Talkpool is enable to share update for this site now, update will share once available INC380192 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 5/22/2020 16:44 2:28:38 Power Generator failure (Indeterminate) Team is informed, ETA: 7:15PM INC380304 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/22/2020 17:02 2:10:38 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 07h15PM INC380278 HDO530 LUMUMBA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 17:49 1:23:38 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 6h45 PM (Expired). Next feedback expected from team within 30mn (07h30 PM) INC380328 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 5/22/2020 18:29 0:43:38 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC380428 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 5/22/2020 18:34 0:38:38 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC380433 HDN286 LAPILA_PIGNON Nord Ericsson 2G D Talkpool 5/22/2020 18:39 0:33:38 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC380435 HDC233 BOROC Centre Ericsson 2G C Talkpool 5/22/2020 18:39 0:33:38 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC380443 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/22/2020 18:48 0:24:38 Power Generator failure (Indeterminate) team has been informed, ETA not yet provided. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 949:10:38 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 700:21:38 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC380101 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Digicel 5/5/2020 4:44 422:28:38 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty Digicel team is working on site since 05/21/2020 more update will be shared.. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 286:04:38 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC380052 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 5/13/2020 11:30 223:42:38 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 223:14:38 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 213:04:38 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 142:33:38 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 120:41:38 RBS RBS Fault (SFP failure) Faulty SFP need to be replaced. ETR to be provided INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 102:22:38 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378812 HDO362 FAUCHE Ouest Ericsson 2G D Digicel 5/19/2020 16:50 74:22:38 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team has been informed, next update to share when available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 73:42:38 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 32:48:38 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 5/21/2020 16:55 26:17:38 RBS RBS Fault (DUG Failure) DUWG reported faulty , new spare needed for replacement INC379898 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 5/22/2020 3:08 16:04:38 RBS RBS Fault (Indeterminate) RRUS01B8 is faulty, Spare not yet available INC379926 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/22/2020 8:48 10:24:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380077 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/22/2020 11:29 7:43:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380079 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/22/2020 11:36 7:36:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380109 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/22/2020 11:46 7:26:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380088 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/22/2020 11:48 7:24:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380212 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/22/2020 13:29 5:43:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/22/2020 13:42 5:30:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380271 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/22/2020 16:20 2:52:38 RBS RBS Fault (Indeterminate) Team is informed, ETA 07:20 PM. INC380322 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 5/22/2020 17:36 1:36:38 RBS RBS Fault (Indeterminate) team is on site. INC380413 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 5/22/2020 17:46 1:26:38 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet available. INC380324 HDO352 GRESSIER Ouest Ericsson 2G A Talkpool 5/22/2020 18:04 1:08:38 Power Power Failure (Indeterminate) team has been informed, ETA not yet provided. INC380423 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 5/22/2020 18:20 0:52:38 Power Generator failure (Indeterminate) Team is on site. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22th Security Next update May 22nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC379880 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 0:21 5/22/2020 8:05 7:44:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Genset failed to start due to battery failure Need to be justified The genset has been started with an external battery INC380009 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/22/2020 6:28 5/22/2020 9:14 2:46:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure and Low water distilled OK 6 gallons of distilled water were added INC379650 HDO200 VARREUX Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 5/22/2020 10:08 21:02:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Need to be justified The quantity of fuel added will be shared by concerned team INC379650 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 5/22/2020 10:08 21:02:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO200 Cascaded The site is back in service once the issue solved at HDO200 INC379650 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 5/22/2020 10:08 21:02:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO200 Cascaded The site is back in service once the issue solved at HDO200 INC379650 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/21/2020 13:06 5/22/2020 10:08 21:02:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO200 Cascaded The site is back in service once the issue solved at HDO200 INC379949 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/22/2020 6:38 5/22/2020 9:26 2:48:00 4:00:00 Compliant Power Generator failure (High temperature) Low oil pressure and high temperature OK 1 gallon of oil and 1 gallon of water were added then genset restarted INC380048 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/22/2020 9:28 5/22/2020 11:22 1:54:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Team performed generator maintenance on the site INC380073 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/22/2020 9:28 5/22/2020 12:39 3:11:00 4:00:00 Compliant Power Generator failure (Battery Failure) Genset failed to start due to battery failure OK The genset has been started with an external battery INC380093 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/22/2020 11:50 5/22/2020 13:42 1:52:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC379972 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/22/2020 9:14 5/22/2020 13:59 4:45:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Portative genset out of fuel Fuel Delivery Delay 6 gallons of fuel added on it then restarted INC379972 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/22/2020 9:14 5/22/2020 13:59 4:45:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded The site is back in service once the issue solved at HDO511 INC380015 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/22/2020 7:20 5/22/2020 14:08 6:48:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Portative genset out of fuel Fuel Delivery Delay 9 gallons of fuel added on it then restarted INC380225 HAIDO258 LILAVOIS_14 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/22/2020 14:14 5/22/2020 15:23 1:09:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC380085 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/22/2020 11:32 5/22/2020 16:26 4:54:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Genset failed to start due to battery failure Need to be justified The genset has been started with an external battery INC380099 HAIDO647 DUPLAN FORT-JACQUES_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/22/2020 15:18 5/22/2020 17:13 1:55:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC380265 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 15:52 5/22/2020 18:00 2:08:00 4:00:00 Compliant Power Generator failure (Battery Failure) Genset failed to start due to battery failure OK The genset has been started with an external battery INC379943 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/22/2020 4:00 5/22/2020 8:18 4:18:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure Need to be justified low oil pressure, rear seal, front seal. 1/4 gallon of oil added. INC379914 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/21/2020 22:40 5/22/2020 8:22 9:42:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) Low Voltage Need to be justified low dc voltage, boost rbs with backup genset INC379882 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 5/22/2020 1:02 5/22/2020 9:30 8:28:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Site back up with sunrise. INC379952 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 5/22/2020 7:49 5/22/2020 11:36 3:47:00 4:00:00 Compliant Power Generator Failure (Overloaded) Genset breaker tripped OK breaker genset trip, over load, reset breaker and restart genset INC379967 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G+3G B Talkpool 5/22/2020 8:40 5/22/2020 12:31 3:51:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to broken fan belt OK high temp, fan belt faulty, fan belt has been changed, 1 gall. of water added. INC379875 HDS017 TIMOUILLAGE Sud-Est Ericsson 2G+3G B Talkpool 5/21/2020 10:48 5/22/2020 15:21 28:33:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) AC Alternator Faulty. Need to be justified AVR and AC alternator faulty has been replaced INC379931 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/22/2020 2:08 5/22/2020 15:23 13:15:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Portable genset was out of fuel Need to be justified Fuel has been added INC380072 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 5/22/2020 11:05 5/22/2020 14:24 3:19:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure OK low oil pressure /fuel filter dirty/fuel filter clean, restart INC379961 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M Fuel 5/22/2020 7:34 5/22/2020 16:20 8:46:00 4:00:00 Not Compliant Fuel Affected by Fuel issue at the main site Affected by HAIDS118 Cascade Back in service with the main site. INC379961 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M Fuel 5/22/2020 7:49 5/22/2020 16:20 8:31:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC379961 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M Fuel 5/22/2020 7:49 5/22/2020 16:20 8:31:00 4:00:00 Not Compliant Fuel Affected by Fuel issue at the main site Affected by HAIDS118 Cascade Back in service with the main site. INC380169 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 5/22/2020 15:37 5/22/2020 16:50 1:13:00 4:00:00 Compliant Power Power Failure (Indeterminate) Dc low voltage, battery cable maladjusted. OK Battery cable is adjusted cable and restarted INC380202 HDO390 RUE DU PORT Ouest Ericsson 2G+3G A Talkpool 5/22/2020 13:00 5/22/2020 16:50 3:50:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details Is expected from team INC380202 HAIDO326 BAS_CORAIL Ouest Ericsson 2G B Talkpool 5/22/2020 13:00 5/22/2020 16:50 3:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO390 Cascade Back in service with the main site. INC380202 HAIDO325 FOND PARISIEN Ouest Ericsson 2G A Talkpool 5/22/2020 13:00 5/22/2020 16:50 3:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO390 Cascade Back in service with the main site. INC380228 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 5/22/2020 14:37 5/22/2020 18:31 3:54:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details Is expected from team INC379928 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/22/2020 2:00 5/22/2020 8:00 6:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending form contractor INC379797 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/22/2020 6:05 5/22/2020 8:00 1:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC360 Cascaded Up with the main site INC379905 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 5/21/2020 21:44 5/22/2020 8:00 10:16:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Low oil pressure, back seal faulty. Need to be justified Low oil pressure, back seal faulty, 1 gal of oil added and genset started INC379879 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/21/2020 23:55 5/22/2020 8:00 8:05:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Power Failure (Solar System failure) Need to be justified Need to be justified INC379897 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/22/2020 2:56 5/22/2020 8:00 5:04:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Power Failure (Solar System failure) Need to be justified Need to be justified INC379945 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/22/2020 5:24 5/22/2020 8:00 2:36:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending form contractor INC379775 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/22/2020 6:05 5/22/2020 8:00 1:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by the power issue at the main site Affected by HDC318 Cascaded INC379854 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/22/2020 6:05 5/22/2020 8:00 1:55:00 4:00:00 Compliant Power Power Failure (Solar System failure) Power Failure (Solar System failure) Solar System fail Need to be justified INC380008 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/22/2020 6:16 5/22/2020 8:00 1:44:00 4:00:00 Compliant Power Generator failure (Indeterminate) Low oil pressures, seals faulty. OK Low oil pressures, Cause back seal front seal faulty. 1 gal of oil added and genset started INC380008 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/22/2020 6:16 5/22/2020 9:15 2:59:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by the power issue at the main site Affected by HDN114 Cascaded INC379764 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/22/2020 6:05 5/22/2020 9:15 3:10:00 4:00:00 Compliant Power Power Failure (Solar System failure) Power Failure (Solar System failure) Solar System fail Need to be justified INC379830 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/22/2020 6:05 5/22/2020 9:15 3:10:00 4:00:00 Compliant Power Power Failure (Solar System failure) Power Failure (Solar System failure) Solar System fail Need to be justified INC379903 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/21/2020 21:20 5/22/2020 9:15 11:55:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending form contractor INC379775 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/22/2020 6:05 5/22/2020 11:10 5:05:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Power Failure (Solar System failure) Need to be justified Need to be justified INC379797 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/22/2020 6:05 5/22/2020 11:10 5:05:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Power Failure (Solar System failure) Need to be justified Need to be justified INC379592 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/21/2020 12:27 5/22/2020 11:10 22:43:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Power Failure (Solar System failure) Need to be justified Need to be justified INC379942 HDC279 RAC_ORANGE Artibonite Ericsson 2G D Talkpool 5/22/2020 3:44 5/22/2020 11:10 7:26:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending form contractor INC379942 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 5/22/2020 3:44 5/22/2020 11:10 7:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by the power issue at the main site Need to be justified Cascaded INC380002 HDC320 TRIANON Centre Ericsson 2G D Talkpool 5/22/2020 4:28 5/22/2020 11:10 6:42:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Power Failure (Solar System failure) Need to be justified Need to be justified INC379991 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 5/22/2020 10:27 5/22/2020 11:10 0:43:00 4:00:00 Compliant Power Generator failure (Indeterminate) Underspeed, Fuel filter dirty. OK Underspeed, Fuel filter dirty, Fuel filter replaced and Genset has been restarted. INC380070 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 5/22/2020 10:04 5/22/2020 11:10 1:06:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by the power issue at the main site Affected by HDN154 Cascaded INC379999 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 5/22/2020 10:28 5/22/2020 12:45 2:17:00 4:00:00 Compliant Power Generator failure (Indeterminate) Low battery battery charging. OK Low battery battery charging, Genset has been started with another starter battery INC380070 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 5/22/2020 10:04 5/22/2020 13:00 2:56:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending form contractor INC380070 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 5/22/2020 10:04 5/22/2020 13:00 2:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by the power issue at the main site Affected by HDN154 Cascaded INC380117 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 5/22/2020 12:20 5/22/2020 13:00 0:40:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending form contractor INC380117 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/22/2020 12:20 5/22/2020 13:00 0:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by the power issue at the main site Affected by HDC154 Cascaded INC380010 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/22/2020 6:08 5/22/2020 14:00 7:52:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Power Failure (Solar System failure) Need to be justified Need to be justified INC380084 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/22/2020 11:36 5/22/2020 14:00 2:24:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending form contractor INC380086 HDN255 CAPOTILLE Nord-Est Ericsson 2G D Talkpool 5/22/2020 11:40 5/22/2020 14:00 2:20:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending form contractor INC380086 HDN266 GENS_DE_NANTES Nord-Est Ericsson 2G D Talkpool 5/22/2020 11:40 5/22/2020 14:00 2:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by the power issue at the main site Affected by HDN255 Cascaded INC379905 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 5/22/2020 10:32 5/22/2020 15:00 4:28:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Low oil pressure, back seal faulty. Need to be justified Low oil pressure, back seal faulty, 1 gal of oil added and genset started INC380057 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/22/2020 10:44 5/22/2020 15:00 4:16:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending form contractor INC380042 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 5/22/2020 9:20 5/22/2020 15:00 5:40:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Load C.B open, Battery backup discharged. Need to be justified Load C.B open, Battery backup discharged, total reset done and Genset restarted a INC380249 HAIDO432 BERCY Ouest Huawei 2G+3G A Talkpool 5/22/2020 15:18 5/22/2020 16:18 1:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending form contractor Sector- Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC379983 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 5/22/2020 9:45 5/22/2020 12:45 3:00:00 4:00:00 Compliant RBS RBS Fault (RUS failure) RUS01B3 fault OK RUS01B8 replaced INC380007 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/22/2020 6:08 5/22/2020 7:40 1:32:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site is up with the sunrise INC379803 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 5/21/2020 15:40 5/22/2020 8:00 16:20:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) indeterminate OK breaker Has been reset INC379441 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/22/2020 6:05 5/22/2020 8:30 2:25:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site is up with the sunrise INC379926 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/22/2020 1:36 5/22/2020 9:00 7:24:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site is up with the sunrise INC379879 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/22/2020 7:05 5/22/2020 15:13 8:08:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site is up with the sunrise INC379997 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 5/22/2020 10:24 5/22/2020 16:54 6:30:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) Low Dc voltage OK HPU3 board reset and the syste restarted on auto INC379764 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/22/2020 11:24 5/22/2020 11:59 0:35:00 4:00:00 Compliant RBS RBS Fault (DUG Faulty) Faulty DUG Ok DUG replaced INC379872 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/21/2020 22:40 5/22/2020 12:54 14:14:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site is up with the sunrise INC379775 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/22/2020 11:50 5/22/2020 13:40 1:50:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by HDN154 Cascaded Back in service with the main site HDN154 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 22 18:40:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 23 May 2020 00:40:17 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 5 5 9 8 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 4 1 0 17 ZTE 3 3 2 0 3 Huawei 7 7 6 0 7 Network 26 14 9 0 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 0 0 1 2 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 411:43:16 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 306:09:16 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 271:29:16 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 108:20:16 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 59:57:16 Power Generator failure (Indeterminate) Team cannot move to the site according to security team. ETR: Not yet available INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 57:19:16 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/21/2020 15:27 29:12:16 Power Generator Failure (Engine Knocking ) Talkpool break down the Genset INC379846 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 19:12 25:27:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379906 HDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 22:53:16 Power Generator Failure (Alternator Failure) AC alternator faulty reported by talkpool team. Next update will be shared once available. INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 22:24:16 Power Generator failure (Indeterminate) Head cylinder faulty, reported by team, follow up is ongoing. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 19:10:16 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC379907 HDO430 PLATON BESACE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 8:29 12:10:16 Dependent Affected by the power issue at the main site Affected by HDO399 INC380213 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Talkpool 5/22/2020 13:18 7:21:16 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380240 HDN209 PORT_MARGOT Nord Ericsson 2G+3G C Talkpool 5/22/2020 15:10 5:29:16 Power Generator failure (Indeterminate) Talkpool is enable to share update for this site now, update will share once available INC380272 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 5/22/2020 15:37 5:02:16 Power Generator failure (Indeterminate) TP is not managing it's team to reach the site INC380267 HDN308 DOUARIE Nord Ericsson 2G C Talkpool 5/22/2020 16:12 4:27:16 Power Generator failure (Indeterminate) ETA: 7:15 pm expired. New update is expected from TP. INC380315 HDC220 MAISSADE Centre Ericsson 2G A Talkpool 5/22/2020 16:36 4:03:16 Power Generator failure (Indeterminate) No power issue found; RAN TP team has been informed to send a team to reach the site. ETA not available yet. INC380304 HDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/22/2020 17:02 3:37:16 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA expired, new ETA: 9:25 PM INC380278 HDO530 LUMUMBA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 17:49 2:50:16 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site. INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/22/2020 18:11 2:28:16 Power Power Failure (Solar System failure) Site will be restored with sunrise INC380328 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 5/22/2020 18:29 2:10:16 Power Generator failure (Indeterminate) TP is not managing his team to reach the site. INC380340 HDN241 BAHON Nord Ericsson 2G C Talkpool 5/22/2020 18:48 1:51:16 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC380440 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/22/2020 18:48 1:51:16 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380440 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/22/2020 18:48 1:51:16 Dependent Affected by the power issue at the main site Affected by HDC318 INC380451 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 5/22/2020 19:20 1:19:16 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380453 HDO512 SANS_FIL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/22/2020 19:35 1:04:16 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA not provided yet INC380079 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/22/2020 20:01 0:38:16 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22th Security Next update May 22nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 22 19:29:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 23 May 2020 01:29:43 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 951:26:13 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 702:37:13 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC380101 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Digicel 5/5/2020 4:44 424:44:13 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty Digicel team is working on site since 05/21/2020 more update will be shared.. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 288:20:13 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC380052 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 5/13/2020 11:30 225:58:13 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 225:30:13 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 215:20:13 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 144:49:13 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 122:57:13 RBS RBS Fault (SFP failure) Faulty SFP need to be replaced. ETR to be provided INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 104:38:13 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378398 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/19/2020 5:34 87:54:13 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC378812 HDO362 FAUCHE Ouest Ericsson 2G D Digicel 5/19/2020 16:50 76:38:13 RBS RBS Fault (Indeterminate) HPU Can't supply RBS2106.Digicel RAN team has been informed, next update to share when available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 75:58:13 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 35:04:13 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 5/21/2020 16:55 28:33:13 RBS RBS Fault (DUG Failure) DUWG reported faulty , new spare needed for replacement INC379898 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 5/22/2020 3:08 18:20:13 RBS RBS Fault (Indeterminate) RRUS01B8 is faulty, Spare not yet available INC379926 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/22/2020 8:48 12:40:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380077 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/22/2020 11:29 9:59:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380079 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/22/2020 11:36 9:52:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380109 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/22/2020 11:46 9:42:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380088 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/22/2020 11:48 9:40:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380212 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/22/2020 13:29 7:59:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380322 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 5/22/2020 17:36 3:52:13 RBS RBS Fault (Indeterminate) RBS Swapping ongoing INC380413 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 5/22/2020 17:46 3:42:13 RBS RBS Fault (Indeterminate) Talkpool is not managed the team to reach the site INC380423 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 5/22/2020 18:20 3:08:13 RBS RBS Fault (Indeterminate) Team is on site. INC380351 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/22/2020 20:40 0:48:13 RBS RBS Fault (DXU failure) Faulty DXU .Spare not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 22 20:34:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 23 May 2020 02:34:31 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 4 6 8 9 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 6 1 0 15 ZTE 4 4 2 0 4 Huawei 8 8 7 0 8 Network 26 18 10 0 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 0 0 1 3 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 413:35:27 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 308:01:27 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 273:21:27 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 110:12:27 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 61:49:27 Power Generator failure (Indeterminate) Team cannot move to the site according to security team. ETR: Not yet available INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 59:11:27 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/21/2020 15:27 31:04:27 Power Generator Failure (Engine Knocking ) Talkpool break down the Genset INC379846 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 19:12 27:19:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379906 HDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 24:45:27 Power Generator Failure (Alternator Failure) AC alternator faulty reported by talkpool team. Next update will be shared once available. INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 24:16:27 Power Generator failure (Indeterminate) Head cylinder faulty, reported by team, follow up is ongoing. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 21:02:27 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC379907 HDO430 PLATON BESACE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 8:29 14:02:27 Dependent Affected by the power issue at the main site Affected by HDO399 INC380213 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Talkpool 5/22/2020 13:18 9:13:27 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380240 HDN209 PORT_MARGOT Nord Ericsson 2G+3G C Talkpool 5/22/2020 15:10 7:21:27 Power Generator failure (Indeterminate) No power issue found; RAN TP team has been informed to send a team to reach the site. ETA not available yet. INC380267 HDN308 DOUARIE Nord Ericsson 2G C Talkpool 5/22/2020 16:12 6:19:27 Power Generator failure (Indeterminate) high temperature due to defective push rod and cylinder head. Which need to be replaced. INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/22/2020 18:11 4:20:27 Power Power Failure (Solar System failure) Site will be restored with sunrise INC380328 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 5/22/2020 18:29 4:02:27 Power Generator failure (Indeterminate) Site is flooded by the rain, confirmed by the RAN TP team. More update will be shared as available. INC380340 HDN241 BAHON Nord Ericsson 2G C Talkpool 5/22/2020 18:48 3:43:27 Power Generator failure (Indeterminate) TP is not managing his team to reach the site. INC380453 HDO512 SANS_FIL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/22/2020 19:35 2:56:27 Power Generator failure (Indeterminate) Due to unsafe area the team cannot reach on the site, reported by TP. ETA: 7:00AM INC380346 HGA133 GRAND_VINCENT Grande-Anse ZTE 2G+3G C Talkpool 5/22/2020 19:52 2:39:27 Power Generator failure (Indeterminate) Team is on site INC380461 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/22/2020 20:28 2:03:27 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380468 HDO342 FOND_NEGRE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 20:57 1:34:27 Power Generator failure (Indeterminate) Site located on an island , team claimed to reach the site on 5/23/2020 7:00 AM INC380468 HDO446 DAN GRIYEN Ouest Ericsson 2G+3G D Talkpool 5/22/2020 20:57 1:34:27 Dependent Affected by the power issue at the main site Affected by HDO342 INC380466 HDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 21:00 1:31:27 Power Generator failure (Indeterminate) Due to unsafe area the team cannot reach on the site, reported by TP. ETA: 6:30AM INC380356 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/22/2020 21:25 1:06:27 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10:55 PM INC380356 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/22/2020 21:25 1:06:27 Dependent Affected by the power issue at the main site Affected by HDO511 INC380473 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/22/2020 21:56 0:35:27 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition ETR May 22nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Next update May, Friday 22th Security Next update May 22nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Next update May, Friday 22nd Security Next update May 22nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, next update Friday 22nd Security Next update May 22nd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security Next update May 22nd Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 22 22:17:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 23 May 2020 04:17:48 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 4 5 6 7 22 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 6 1 0 13 ZTE 3 3 2 0 3 Huawei 6 6 6 0 6 Network 21 15 9 0 22 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 0 0 1 2 22 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 415:17:45 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 309:43:45 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 275:03:45 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 111:54:45 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 63:31:45 Power Generator failure (Indeterminate) Team cannot move to the site according to security team. ETR: Not yet available INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 60:53:45 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/21/2020 15:27 32:46:45 Power Generator Failure (Engine Knocking ) Talkpool break down the Genset INC379846 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 19:12 29:01:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379906 HDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 26:27:45 Power Generator Failure (Alternator Failure) AC alternator faulty reported by talkpool team. Next update will be shared once available. INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 25:58:45 Power Generator failure (Indeterminate) Head cylinder faulty, reported by team, follow up is ongoing. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 22:44:45 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC379907 HDO430 PLATON BESACE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 8:29 15:44:45 Dependent Affected by the power issue at the main site Affected by HDO399 INC380213 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Talkpool 5/22/2020 13:18 10:55:45 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380240 HDN209 PORT_MARGOT Nord Ericsson 2G+3G C Talkpool 5/22/2020 15:10 9:03:45 Power Generator failure (Indeterminate) No power issue found; RAN TP team has been informed to send a team to reach the site. ETA not available yet. INC380267 HDN308 DOUARIE Nord Ericsson 2G C Talkpool 5/22/2020 16:12 8:01:45 Power Generator failure (Indeterminate) high temperature due to defective push rod and cylinder head. Which need to be replaced. INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/22/2020 18:11 6:02:45 Power Power Failure (Solar System failure) Site will be restored with sunrise INC380328 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 5/22/2020 18:29 5:44:45 Power Generator failure (Indeterminate) Site is flooded by the rain, confirmed by the RAN TP team. More update will be shared as available. INC380340 HDN241 BAHON Nord Ericsson 2G C Talkpool 5/22/2020 18:48 5:25:45 Power Generator failure (Indeterminate) TP is not managing his team to reach the site at this time. INC380453 HDO512 SANS_FIL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/22/2020 19:35 4:38:45 Power Generator failure (Indeterminate) Due to unsafe area the team cannot reach on the site, reported by TP. ETA: 7:00AM INC380468 HDO342 FOND_NEGRE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 20:57 3:16:45 Power Generator failure (Indeterminate) Site located on an island , team claimed to reach the site on 5/23/2020 7:00 AM INC380468 HDO446 DAN GRIYEN Ouest Ericsson 2G+3G D Talkpool 5/22/2020 20:57 3:16:45 Dependent Affected by the power issue at the main site Affected by HDO342 INC380466 HDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 21:00 3:13:45 Power Generator failure (Indeterminate) Due to unsafe area the team cannot reach on the site, reported by TP. ETA: 6:30AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Update evaluation will be done this May 23rd Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Update evaluation will be done this May 23rd Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 22 22:21:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 23 May 2020 04:21:47 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 954:18:35 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 705:29:35 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC380101 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Digicel 5/5/2020 4:44 427:36:35 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty Digicel team is working on site since 05/21/2020 more update will be shared.. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 291:12:35 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC380052 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 5/13/2020 11:30 228:50:35 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 228:22:35 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 218:12:35 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 147:41:35 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 107:30:35 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378398 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/19/2020 5:34 90:46:35 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 78:50:35 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 37:56:35 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 5/21/2020 16:55 31:25:35 RBS RBS Fault (DUG Failure) DUWG reported faulty , new spare needed for replacement INC379898 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 5/22/2020 3:08 21:12:35 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC379926 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/22/2020 8:48 15:32:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380077 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/22/2020 11:29 12:51:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380079 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/22/2020 11:36 12:44:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380109 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/22/2020 11:46 12:34:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380088 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/22/2020 11:48 12:32:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380212 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/22/2020 13:29 10:51:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380322 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 5/22/2020 17:36 6:44:35 RBS RBS Fault (Indeterminate) RBS Relocation performed INC380413 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 5/22/2020 17:46 6:34:35 RBS RBS Fault (Indeterminate) Talkpool is not managed the team to reach the site INC380423 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 5/22/2020 18:20 6:00:35 RBS RBS Fault (DUG Failure) DUWG reported faulty , new spare needed for replacement INC380351 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/22/2020 20:40 3:40:35 RBS RBS Fault (DXU failure) Faulty DXU .Spare not yet available INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 1:46:35 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 22 22:51:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 23 May 2020 04:51:43 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: 1Hello All, Received the NOC hourly report done at 01:00 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Update evaluation will be done this May 23rd Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Update evaluation will be done this May 23rd Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 22 22:52:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 23 May 2020 04:52:03 +0000 Subject: [Rantt] Recall: NOC hourly report at 01:00 AM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 01:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Fri May 22 23:35:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 23 May 2020 05:35:19 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: 1Hello All, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 4 7 6 7 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 6 1 0 14 ZTE 4 4 3 0 4 Huawei 6 6 6 0 6 Network 23 16 10 0 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 0 0 2 2 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 416:38:16 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 311:04:16 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 276:24:16 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 113:15:16 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 64:52:16 Power Generator failure (Indeterminate) Team cannot move to the site according to security team. ETR: Not yet available INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 62:14:16 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/21/2020 15:27 34:07:16 Power Generator Failure (Engine Knocking ) Talkpool break down the Genset INC379846 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 19:12 30:22:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379906 HDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 27:48:16 Power Generator Failure (Alternator Failure) AC alternator faulty reported by talkpool team. Next update will be shared once available. INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 27:19:16 Power Generator failure (Indeterminate) Head cylinder faulty, reported by team, follow up is ongoing. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 24:05:16 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC379907 HDO430 PLATON BESACE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 8:29 17:05:16 Dependent Affected by the power issue at the main site Affected by HDO399 INC380213 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Talkpool 5/22/2020 13:18 12:16:16 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380240 HDN209 PORT_MARGOT Nord Ericsson 2G+3G C Talkpool 5/22/2020 15:10 10:24:16 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare part requested. ETR not provided yet. INC380267 HDN308 DOUARIE Nord Ericsson 2G C Talkpool 5/22/2020 16:12 9:22:16 Power Generator failure (Indeterminate) high temperature due to defective push rod and cylinder head. Which need to be replaced. INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/22/2020 18:11 7:23:16 Power Power Failure (Solar System failure) Site will be restored with sunrise INC380328 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 5/22/2020 18:29 7:05:16 Power Generator failure (Indeterminate) Site is flooded by the rain, confirmed by the RAN TP team. More update will be shared as available. INC380340 HDN241 BAHON Nord Ericsson 2G C Talkpool 5/22/2020 18:48 6:46:16 Power Generator failure (Indeterminate) TP is not managing his team to reach the site at this time. Team will reach the site by 7:oo am. INC380453 HDO512 SANS_FIL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/22/2020 19:35 5:59:16 Power Generator failure (Indeterminate) Due to unsafe area the team cannot reach on the site, reported by TP. ETA: 7:00AM INC380374 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 5/22/2020 20:52 4:42:16 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC380468 HDO342 FOND_NEGRE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 20:57 4:37:16 Power Generator failure (Indeterminate) Site located on an island , team claimed to reach the site on 5/23/2020 7:00 AM INC380468 HDO446 DAN GRIYEN Ouest Ericsson 2G+3G D Talkpool 5/22/2020 20:57 4:37:16 Dependent Affected by the power issue at the main site Affected by HDO342 INC380466 HDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 21:00 4:34:16 Power Generator failure (Indeterminate) Due to unsafe area the team cannot reach on the site, reported by TP. ETA: 6:30AM INC380360 HGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/22/2020 21:38 3:56:16 Power Power Failure (Indeterminate) Team reported that genset has been stopped due to noises that it causes in the neighborhood Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Update evaluation will be done this May 23rd Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Update evaluation will be done this May 23rd Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 23 01:10:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 23 May 2020 07:10:43 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 6 9 7 8 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 9 1 0 18 ZTE 6 6 4 0 6 Huawei 6 6 6 0 6 Network 28 21 11 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 1 0 3 3 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 418:12:40 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 312:38:40 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 277:58:40 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 114:49:40 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 66:26:40 Power Generator failure (Indeterminate) Team cannot move to the site according to security team. ETR: Not yet available INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 63:48:40 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/21/2020 15:27 35:41:40 Power Generator Failure (Engine Knocking ) Talkpool breack down the Genset INC379846 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 19:12 31:56:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379906 HDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 29:22:40 Power Generator Failure (Alternator Failure) AC alternator faulty reported by talkpool team. Next update will be shared once available. INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 28:53:40 Power Generator failure (Indeterminate) Head cylinder faulty, reported by team, follow up is ongoing. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 25:39:40 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC379907 HDO430 PLATON BESACE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 8:29 18:39:40 Dependent Affected by the power issue at the main site Affected by HDO399 INC380213 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Talkpool 5/22/2020 13:18 13:50:40 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380240 HDN209 PORT_MARGOT Nord Ericsson 2G+3G C Talkpool 5/22/2020 15:10 11:58:40 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare part requested. ETR not provided yet. INC380267 HDN308 DOUARIE Nord Ericsson 2G C Talkpool 5/22/2020 16:12 10:56:40 Power Generator failure (Indeterminate) high temperature due to defective push rod and cylinder head. Which need to be replaced. INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/22/2020 18:11 8:57:40 Power Power Failure (Solar System failure) Site will be restored with sunrise INC380328 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 5/22/2020 18:29 8:39:40 Power Generator failure (Indeterminate) Site is flooded by the rain, confirmed by the RAN TP team. More update will be shared as available. INC380340 HDN241 BAHON Nord Ericsson 2G C Talkpool 5/22/2020 18:48 8:20:40 Power Generator failure (Indeterminate) TP is not managing his team to reach the site at this time. Team is expected to be on site by 7:00 am. INC380453 HDO512 SANS_FIL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/22/2020 19:35 7:33:40 Power Generator failure (Indeterminate) Due to unsafe area the team cannot reach on the site, reported by TP. ETA: 7:00AM INC380374 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 5/22/2020 20:52 6:16:40 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC380468 HDO342 FOND_NEGRE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 20:57 6:11:40 Power Generator failure (Indeterminate) Site located on an island , team claimed to reach the site on 5/23/2020 7:00 AM INC380468 HDO446 DAN GRIYEN Ouest Ericsson 2G+3G D Talkpool 5/22/2020 20:57 6:11:40 Dependent Affected by the power issue at the main site Affected by HDO342 INC380466 HDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 21:00 6:08:40 Power Generator failure (Indeterminate) Due to unsafe area the team cannot reach on the site, reported by TP. ETA: 6:30AM INC380360 HGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/22/2020 21:38 5:30:40 Power Power Failure (Indeterminate) Team reported that genset has been stopped due to noises that it causes to neighborhood INC380389 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/23/2020 1:24 1:44:40 Power Power Failure (Indeterminate) Team has been informed; ETA 5:00 am. INC380389 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/23/2020 1:24 1:44:40 Dependent Affected by the power issue at the main site Affected by HDC216 INC380493 HGA123 RUE DU PORT Ouest Ericsson 2G+3G A Talkpool 5/23/2020 1:35 1:33:40 Power Power Failure (Indeterminate) TP refuses to go on site claiming that area isn't safe , ETA 6:00 AM INC380391 HDO604 MAHOTIERE 75 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/23/2020 2:05 1:03:40 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 05H30 am INC380434 HGA100 MARFRANC Grande-Anse ZTE 2G+3G B O&M Fuel 5/23/2020 2:12 0:56:40 Fuel Generator failure (Fuel issue) Fuel team is aware since 5/23/2020 12:19 AM , ETR to be provided INC380495 HDO381 RUE DU PORT Ouest Ericsson 3G A Talkpool 5/23/2020 2:15 0:53:40 Transmission RBS Fault (Indeterminate) Team will be on site around 6:45 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Update evaluation will be done this May 23rd Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Update evaluation will be done this May 23rd Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 23 01:17:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 23 May 2020 07:17:51 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 957:15:21 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 708:26:21 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC380101 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Digicel 5/5/2020 4:44 430:33:21 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty Digicel team is working on site since 05/21/2020 more update will be shared.. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 294:09:21 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC380052 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 5/13/2020 11:30 231:47:21 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 231:19:21 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 221:09:21 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 150:38:21 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 2G A Talkpool 5/16/2020 20:39 150:38:21 RBS RBS Fault (Indeterminate) Team will be on site around 5:00 AM INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 110:27:21 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 81:47:21 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 40:53:21 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 5/21/2020 16:55 34:22:21 RBS RBS Fault (DUG Failure) DUWG reported faulty , new spare needed for replacement INC379898 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 5/22/2020 3:08 24:09:21 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC379926 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/22/2020 8:48 18:29:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380077 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/22/2020 11:29 15:48:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380088 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/22/2020 11:48 15:29:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380212 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/22/2020 13:29 13:48:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380322 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 5/22/2020 17:36 9:41:21 RBS RBS Fault (Indeterminate) RBS Relocation Ongoing INC380423 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 5/22/2020 18:20 8:57:21 RBS RBS Fault (DUG Failure) DUWG reported faulty , new spare needed for replacement INC380351 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/22/2020 20:40 6:37:21 RBS RBS Fault (DXU failure) Faulty DXU .Spare not yet available INC380477 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/22/2020 22:12 5:05:21 RBS RBS Fault (Indeterminate) Team is already dispatched. ETA :2hrs INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 4:43:21 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 23 02:16:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 23 May 2020 08:16:21 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 6 9 7 8 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 9 1 0 18 ZTE 6 6 4 0 6 Huawei 6 6 6 0 6 Network 28 21 11 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 1 0 3 3 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 419:19:18 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 313:45:18 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 279:05:18 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 115:56:18 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 67:33:18 Power Generator failure (Indeterminate) Team cannot move to the site according to security team. ETR: Not yet available INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 64:55:18 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/21/2020 15:27 36:48:18 Power Generator Failure (Engine Knocking ) Talkpool break down the Genset INC379846 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 19:12 33:03:18 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379906 HDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 30:29:18 Power Generator Failure (Alternator Failure) AC alternator faulty reported by talkpool team. Next update will be shared once available. INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 30:00:18 Power Generator failure (Indeterminate) Head cylinder faulty, reported by team, follow up is ongoing. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 26:46:18 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC379907 HDO430 PLATON BESACE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 8:29 19:46:18 Dependent Affected by the power issue at the main site Affected by HDO399 INC380213 HDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Talkpool 5/22/2020 13:18 14:57:18 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380240 HDN209 PORT_MARGOT Nord Ericsson 2G+3G C Talkpool 5/22/2020 15:10 13:05:18 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare part requested. ETR not provided yet. INC380267 HDN308 DOUARIE Nord Ericsson 2G C Talkpool 5/22/2020 16:12 12:03:18 Power Generator failure (Indeterminate) high temperature due to defective push rod and cylinder head. Which need to be replaced. INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/22/2020 18:11 10:04:18 Power Power Failure (Solar System failure) Site will be restored with sunrise INC380328 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 5/22/2020 18:29 9:46:18 Power Generator failure (Indeterminate) Site is flooded by the rain, confirmed by the RAN TP team. More update will be shared as available. INC380340 HDN241 BAHON Nord Ericsson 2G C Talkpool 5/22/2020 18:48 9:27:18 Power Generator failure (Indeterminate) TP is not managing his team to reach the site at this time. Team is expected to be on site by 7:00 am. INC380453 HDO512 SANS_FIL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/22/2020 19:35 8:40:18 Power Generator failure (Indeterminate) Due to unsafe area the team cannot reach on the site, reported by TP. ETA: 7:00AM INC380374 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 5/22/2020 20:52 7:23:18 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC380468 HDO342 FOND_NEGRE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 20:57 7:18:18 Power Generator failure (Indeterminate) Site located on an island , team claimed to reach the site on 5/23/2020 7:00 AM INC380468 HDO446 DAN GRIYEN Ouest Ericsson 2G+3G D Talkpool 5/22/2020 20:57 7:18:18 Dependent Affected by the power issue at the main site Affected by HDO342 INC380466 HDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 21:00 7:15:18 Power Generator failure (Indeterminate) Due to unsafe area the team cannot reach on the site, reported by TP. ETA: 6:30AM INC380360 HGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/22/2020 21:38 6:37:18 Power Power Failure (Indeterminate) Team reported that genset has been stopped due to noises that it causes to neighborhood INC380389 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/23/2020 1:24 2:51:18 Power Power Failure (Indeterminate) Team has been informed; ETA 5:00 am. INC380389 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/23/2020 1:24 2:51:18 Dependent Affected by the power issue at the main site Affected by HDC216 INC380493 HGA123 RUE DU PORT Ouest Ericsson 2G+3G A Talkpool 5/23/2020 1:35 2:40:18 Power Power Failure (Indeterminate) TP refuses to go on site , claimed that area isn't safe , ETA 6:00 AM INC380391 HDO604 MAHOTIERE 75 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/23/2020 2:05 2:10:18 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 5:30 AM INC380434 HGA100 MARFRANC Grande-Anse ZTE 2G+3G B O&M Fuel 5/23/2020 2:12 2:03:18 Fuel Generator failure (Fuel issue) Fuel team is aware since 5/23/2020 12:19 AM , ETR to be provided INC380495 HDO381 RUE DU PORT Ouest Ericsson 3G A Talkpool 5/23/2020 2:15 2:00:18 Transmission RBS Fault (Indeterminate) Team will be on site around 6:45 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Update evaluation will be done this May 23rd Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Update evaluation will be done this May 23rd Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 23 04:22:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 23 May 2020 10:22:31 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 960:20:00 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 711:31:00 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC380101 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Digicel 5/5/2020 4:44 433:38:00 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty Digicel team is working on site since 05/21/2020 more update will be shared.. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 297:14:00 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC380052 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 5/13/2020 11:30 234:52:00 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 234:24:00 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 224:14:00 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 153:43:00 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 2G A Talkpool 5/16/2020 20:39 153:43:00 RBS RBS Fault (Software Issue) License issue, concerned team will be informed INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 113:32:00 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 84:52:00 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 43:58:00 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 5/21/2020 16:55 37:27:00 RBS RBS Fault (DUG Failure) DUWG reported faulty , new spare needed for replacement INC379898 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 5/22/2020 3:08 27:14:00 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC379926 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/22/2020 8:48 21:34:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380077 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/22/2020 11:29 18:53:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380088 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/22/2020 11:48 18:34:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380212 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/22/2020 13:29 16:53:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380322 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 5/22/2020 17:36 12:46:00 RBS RBS Fault (Indeterminate) RBS Relocation ongoing INC380423 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 5/22/2020 18:20 12:02:00 RBS RBS Fault (DUG Failure) DUWG reported faulty , new spare needed for replacement INC380351 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/22/2020 20:40 9:42:00 RBS RBS Fault (DXU failure) Faulty DXU .Spare not yet available INC380477 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/22/2020 22:12 8:10:00 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA :2hrs INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 7:48:00 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 23 05:18:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 23 May 2020 11:18:40 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 23rd, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 23rd, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 422:08:44 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 316:34:44 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 281:54:44 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 118:45:44 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 70:22:44 Power Generator failure (Indeterminate) Team cannot move to the site according to security team. ETR: Not yet available INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 67:44:44 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/21/2020 15:27 39:37:44 Power Generator Failure (Engine Knocking ) Talkpool breack down the Genset INC379846 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 19:12 35:52:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 33:18:44 Power Generator Failure (Alternator Failure) AC alternator faulty reported by talkpool team. Next update will be shared once available. INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 32:49:44 Power Generator failure (Indeterminate) Head cylinder faulty, reported by team, follow up is ongoing. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 29:35:44 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC379907 HDO430 PLATON BESACE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 8:29 22:35:44 Dependent Affected by the power issue at the main site Affected by HDO399 INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Talkpool 5/22/2020 13:18 17:46:44 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380240 HDN209 PORT_MARGOT Nord Ericsson 2G+3G C Talkpool 5/22/2020 15:10 15:54:44 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare part requested. ETR not provided yet. INC380267 HDN308 DOUARIE Nord Ericsson 2G C Talkpool 5/22/2020 16:12 14:52:44 Power Generator failure (Indeterminate) High temperature due to defective push rod and cylinder head. Which need to be replaced. INC380328 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 5/22/2020 18:29 12:35:44 Power Generator failure (Indeterminate) Site is flooded by the rain, confirmed by the RAN TP team. More update will be shared as available. INC380340 HDN241 BAHON Nord Ericsson 2G C Talkpool 5/22/2020 18:48 12:16:44 Power Generator failure (Indeterminate) TP is not managing his team to reach the site at this time. Team is expected to be on site by 7:00 am. INC380453 HDO512 SANS_FIL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/22/2020 19:35 11:29:44 Power Generator failure (Indeterminate) Due to unsafe area the team cannot reach on the site, reported by TP. ETA: 7:00AM INC380374 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 5/22/2020 20:52 10:12:44 Power Generator Failure (Starter battery failure) ETA 6:30 am expired; more update is expected from TP. INC380468 HDO342 FOND_NEGRE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 20:57 10:07:44 Power Generator failure (Indeterminate) Site located on an island , team claimed to reach the site on 5/23/2020 7:00 AM INC380468 HDO446 DAN GRIYEN Ouest Ericsson 2G+3G D Talkpool 5/22/2020 20:57 10:07:44 Dependent Affected by the power issue at the main site Affected by HDO342 INC380466 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 21:00 10:04:44 Power Generator failure (Indeterminate) Team is waiting for access INC380360 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/22/2020 21:38 9:26:44 Power Power Failure (Indeterminate) Team reported that genset has been stopped due to noises that it causes to neighborhood INC380212 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/23/2020 0:00 7:04:44 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380389 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/23/2020 1:24 5:40:44 Power Generator Failure (Starter battery failure) Starter battery faulty; ETA 6:30 am expired. More update is expected from TP. INC380389 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/23/2020 1:24 5:40:44 Dependent Affected by the power issue at the main site Affected by HDC216 INC380493 HAIGA123 RUE DU PORT Ouest Ericsson 2G+3G A Talkpool 5/23/2020 1:35 5:29:44 Power Power Failure (Solar System failure) Site will be restored with sunrise INC380391 HAIDO604 MAHOTIERE 75 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/23/2020 2:05 4:59:44 Power Generator failure (Indeterminate) Team is working on the site. INC380434 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B O&M Fuel 5/23/2020 2:12 4:52:44 Fuel Generator failure (Fuel issue) Fuel team is aware since 5/23/2020 12:19 AM , ETR to be provided INC380495 HDO381 RUE DU PORT Ouest Ericsson 3G A Talkpool 5/23/2020 2:15 4:49:44 RBS RBS Fault (Indeterminate) Team will be on site around 8:30 AM INC380502 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/23/2020 4:08 2:56:44 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 7:00 AM INC380400 HDC227 FLANDER Centre Ericsson 2G C Talkpool 5/23/2020 4:08 2:56:44 Power Power Failure (Indeterminate) Team has been informed; ETA 7:15 am. INC380400 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/23/2020 4:08 2:56:44 Dependent Affected by the power issue at the main site Affected by HDC227 INC380602 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/23/2020 4:08 2:56:44 Power Power Failure (Indeterminate) Team is on site INC380603 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/23/2020 4:08 2:56:44 Power Power Failure (Indeterminate) Site running on a portable genset and it's out of fuel , ETR to be provided by TP INC380508 HDC322 TERRE_BLANCHE Centre Ericsson 2G C Talkpool 5/23/2020 4:56 2:08:44 Power Power Failure (Indeterminate) Team has been informed; ETA 7:30 am. INC380509 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/23/2020 5:02 2:02:44 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA expired, new ETA: 7:30 AM INC380510 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/23/2020 5:03 2:01:44 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 7:30 AM INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/23/2020 6:02 1:02:44 Power Power Failure (Solar System failure) Site will be restored with sunrise INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 5/23/2020 6:04 1:00:44 Power Power Failure (Indeterminate) Team is informed ,ETA 8:25 AM INC380440 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/23/2020 6:08 0:56:44 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380440 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/23/2020 6:08 0:56:44 Dependent Affected by the power issue at the main site Affected by HDC318 INC380451 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 5/23/2020 6:08 0:56:44 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380079 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/23/2020 6:08 0:56:44 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380461 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/23/2020 6:08 0:56:44 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380400 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/23/2020 6:08 0:56:44 Dependent Affected by the power issue at the main site Affected by HDC227 INC380610 HDC298 DROUET Artibonite Ericsson 2G C Talkpool 5/23/2020 6:08 0:56:44 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380614 HAIDO258 LILAVOIS_14 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/23/2020 6:21 0:43:44 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA not provided yet. INC380522 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/23/2020 6:23 0:41:44 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA not provided yet. INC380516 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/23/2020 6:26 0:38:44 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA not provided yet. INC380516 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/23/2020 6:26 0:38:44 Dependent Affected by the power issue at the main site Affected by HDO511 INC380517 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 5/23/2020 6:28 0:36:44 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 961:02:44 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 712:13:44 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC380101 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Digicel 5/5/2020 4:44 434:20:44 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty Digicel team is working on site since 05/21/2020 more update will be shared.. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 297:56:44 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC380052 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 5/13/2020 11:30 235:34:44 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 235:06:44 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 224:56:44 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 154:25:44 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 2G A Talkpool 5/16/2020 20:39 154:25:44 RBS RBS Fault (Software Issue) License issue, concerned team will be informed INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 114:14:44 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 85:34:44 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 44:40:44 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 5/21/2020 16:55 38:09:44 RBS RBS Fault (DUG Failure) DUWG reported faulty , new spare needed for replacement INC379898 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 5/22/2020 3:08 27:56:44 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC379926 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/22/2020 8:48 22:16:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380077 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/22/2020 11:29 19:35:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380088 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/22/2020 11:48 19:16:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380212 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/22/2020 13:29 17:35:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC380322 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 5/22/2020 17:36 13:28:44 RBS RBS Fault (Indeterminate) RBS Relocation ongoing INC380423 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 5/22/2020 18:20 12:44:44 RBS RBS Fault (DUG Failure) DUWG reported faulty , new spare needed for replacement INC380351 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/22/2020 20:40 10:24:44 RBS RBS Fault (DXU failure) Faulty DXU .Spare not yet available INC380477 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/22/2020 22:12 8:52:44 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA :2hrs INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 8:30:44 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Update evaluation will be done this May 23rd Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Update evaluation will be done this May 23rd Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC380349 HAIDO038 LATAN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 20:20 5/22/2020 22:03 1:43:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air by itself INC380304 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/22/2020 17:02 5/22/2020 22:18 5:16:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to radiator failure Need to be justified 1 gallon of water has been added then genset restarted INC380278 HDO530 LUMUMBA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 17:49 5/22/2020 22:48 4:59:00 4:00:00 Not Compliant Power Generator failure (Oil sensor failure) Oil sensor faulty Need to be justified Oil sensor has been changed and genset restarted. INC380356 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/22/2020 21:25 5/22/2020 22:51 1:26:00 4:00:00 Compliant Power Generator failure (Fuel issue) Backup genset stop for fuel Fuel Delivery Delay Add 6 gallon of gasoline, restart genset INC380356 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/22/2020 21:25 5/22/2020 22:51 1:26:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded The site is back in service once the issue solved INC380467 HDO434 PETIT BOIS Ouest Ericsson 2G C Talkpool 5/22/2020 20:46 5/22/2020 21:25 0:38:51 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate RCA and resolution details to be provided by the contractor INC380467 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 5/22/2020 20:46 5/22/2020 21:25 0:38:51 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO434 Cascaded Site is back in service once issue solved at the main site. INC380473 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/22/2020 21:56 5/22/2020 22:45 0:49:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate RCA and resolution details to be provided by the contractor INC380161 HDN150 LA_TREMBLAY_16 Nord-Ouest Ericsson 2G+3G A Talkpool 5/22/2020 15:28 5/22/2020 18:48 3:20:00 4:00:00 Compliant Power Generator failure (Indeterminate) Commercial power, site is expected to be up with EDH. OK Site is up with commercial power(EDH) INC380161 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/22/2020 15:10 5/22/2020 18:15 3:05:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HD150 Cascaded Site is back in service once issue solved at the main site. INC380161 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 5/22/2020 15:10 5/22/2020 18:15 3:05:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HD150 Cascaded Site is back in service once issue solved at the main site. INC380161 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 5/22/2020 15:10 5/22/2020 18:15 3:05:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HD150 Cascaded Site is back in service once issue solved at the main site. INC380315 HDC220 MAISSADE Centre Ericsson 2G A Talkpool 5/22/2020 16:36 5/22/2020 19:25 2:49:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC380237 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 15:00 5/22/2020 19:30 4:30:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC380192 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 5/22/2020 16:44 5/22/2020 19:30 2:46:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC380428 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 5/22/2020 18:34 5/22/2020 19:45 1:11:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC380433 HDN286 LAPILA_PIGNON Nord Ericsson 2G D Talkpool 5/22/2020 18:39 5/22/2020 19:30 0:51:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC380435 HDC233 BOROC Centre Ericsson 2G C Talkpool 5/22/2020 18:39 5/22/2020 19:30 0:51:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC380472 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G C Talkpool 5/22/2020 21:28 5/22/2020 21:55 0:27:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC380496 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/23/2020 4:12 5/23/2020 5:45 1:33:01 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO300 Cascaded Site is back in service once issue solved at the main site. INC380496 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/23/2020 4:12 5/23/2020 5:45 1:33:01 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO300 Cascaded Site is back in service once issue solved at the main site. INC380496 HDO345 BAALAN_GHANTIER Ouest Ericsson 2G A Talkpool 5/23/2020 4:12 5/23/2020 5:45 1:33:01 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO300 Cascaded Site is back in service once issue solved at the main site. INC380443 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/22/2020 18:48 5/22/2020 19:10 0:22:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored by itself INC380272 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 5/22/2020 15:37 5/22/2020 21:17 5:40:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is restored but RCA and resolutions details are awaiting INC380346 HAIGA133 GRAND_VINCENT Grande-Anse ZTE 2G+3G C Talkpool 5/22/2020 19:52 5/22/2020 22:04 2:12:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency Stop button pressed OK Alarm has been reset and genset restarted Sector- Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC380271 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/22/2020 16:20 5/22/2020 20:10 3:50:00 4:00:00 Compliant RBS RBS Fault (RBS Software failure) Soft failed Ok Soft reload performed INC380413 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 5/22/2020 17:46 5/22/2020 22:06 4:20:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS was frozen Need to be justified RUS reset INC378398 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 5/19/2020 5:34 5/22/2020 20:04 86:30:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS01B3 faulty Spare RUS replaced INC380324 HDO352 GRESSIER Ouest Ericsson 2G A Talkpool 5/22/2020 18:04 5/22/2020 20:31 2:27:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Site is restored by itself INC377787 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/17/2020 18:31 5/22/2020 23:45 125:14:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Fault cleared , but RCA and resolutions are awaiting from team INC378812 HDO362 FAUCHE Ouest Ericsson 2G D Digicel 5/19/2020 16:50 5/22/2020 23:45 78:55:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Site back on air after tech's intervention , RCA is expected Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 23 06:21:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 23 May 2020 12:21:56 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 6 9 10 15 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 7 1 0 24 ZTE 7 7 4 1 7 Huawei 9 9 8 0 9 Network 39 23 13 1 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 1 0 2 6 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 423:23:51 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 317:49:51 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 283:09:51 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 120:00:51 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 71:37:51 Power Generator failure (Indeterminate) Team cannot move to the site according to security team. ETR: Not yet available INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 68:59:51 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/21/2020 15:27 40:52:51 Power Generator Failure (Engine Knocking ) Talkpool break down the Genset INC379846 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 19:12 37:07:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 34:33:51 Power Generator Failure (Alternator Failure) AC alternator faulty, a portable genset has been installed on the site, the genset cannot supply the site, cannot keep running INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 34:04:51 Power Generator failure (Indeterminate) Head cylinder faulty, reported by team, follow up is ongoing. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 30:50:51 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC379907 HDO430 PLATON BESACE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 8:29 23:50:51 Dependent Affected by the power issue at the main site Affected by HDO399 INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Talkpool 5/22/2020 13:18 19:01:51 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380240 HDN209 PORT_MARGOT Nord Ericsson 2G+3G C Talkpool 5/22/2020 15:10 17:09:51 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare part requested. ETR not provided yet. INC380267 HDN308 DOUARIE Nord Ericsson 2G C Talkpool 5/22/2020 16:12 16:07:51 Power Generator failure (Indeterminate) high temperature due to defective push rod and cylinder head. Which need to be replaced. INC380453 HDO512 SANS_FIL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/22/2020 19:35 12:44:51 Power Generator failure (Indeterminate) Team is on the site for corrective INC380468 HDO342 FOND_NEGRE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 20:57 11:22:51 Power Generator failure (Indeterminate) Site located on an island , team is informed ETA expired new ETA is expected from team INC380468 HDO446 DAN GRIYEN Ouest Ericsson 2G+3G D Talkpool 5/22/2020 20:57 11:22:51 Dependent Affected by the power issue at the main site Affected by HDO342 INC380493 HAIGA123 RUE DU PORT Ouest ZTE 2G+3G A Talkpool 5/23/2020 1:35 6:44:51 Power Power Failure (Solar System failure) Site will be restored with sunrise INC380434 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B O&M Fuel 5/23/2020 2:12 6:07:51 Fuel Generator failure (Fuel issue) Fuel team is aware since 5/23/2020 12:19 AM , ETR to be provided INC380502 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/23/2020 4:08 4:11:51 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC380400 HDC227 FLANDER Centre Ericsson 2G C Talkpool 5/23/2020 4:08 4:11:51 Power Power Failure (Indeterminate) Team has been informed; ETA 7:15 AM, expired new ETA: 8:30 AM. INC380400 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/23/2020 4:08 4:11:51 Dependent Affected by the power issue at the main site Affected by HDC227 INC380603 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/23/2020 4:08 4:11:51 Power Power Failure (Indeterminate) Site running on a portable genset and it's out of fuel , ETR to be provided by TP INC380508 HDC322 TERRE_BLANCHE Centre Ericsson 2G C Talkpool 5/23/2020 4:56 3:23:51 Power Power Failure (Indeterminate) Team has been informed; ETA 7:30 am, expired new ETA: 8:15 AM INC380510 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/23/2020 5:03 3:16:51 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 7:30 AM (Expired). Feedback expected from team within 30mn (8h25 AM) INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/23/2020 6:02 2:17:51 Power Power Failure (Solar System failure) Site will be restored with sunrise INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 5/23/2020 6:04 2:15:51 Power Power Failure (Indeterminate) Team is informed ,ETA 8:45 AM INC380400 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/23/2020 6:08 2:11:51 Dependent Affected by the power issue at the main site Affected by HDC227 INC380440 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/23/2020 6:08 2:11:51 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380440 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/23/2020 6:08 2:11:51 Dependent Affected by the power issue at the main site Affected by HDC318 INC380451 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 5/23/2020 6:08 2:11:51 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380079 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/23/2020 6:08 2:11:51 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380461 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/23/2020 6:08 2:11:51 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380610 HDC298 DROUET Artibonite Ericsson 2G C Talkpool 5/23/2020 6:08 2:11:51 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380614 HAIDO258 LILAVOIS_14 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/23/2020 6:21 1:58:51 Power Generator failure (Indeterminate) Team is on the site for corrective INC380522 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 5/23/2020 6:23 1:56:51 Power Generator failure (Indeterminate) Team is on the site for corrective INC380516 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/23/2020 6:26 1:53:51 Power Generator failure (Fuel issue) Follow up is ongoing to refuel the backup genset. ETA: 7:50 AM (Expired). Feedback expected from team within 30mn (8h25 AM) INC380516 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/23/2020 6:26 1:53:51 Dependent Affected by the power issue at the main site Affected by HDO511 INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 1:07:51 Power Power Failure (Indeterminate) Team has been informed; ETA:9:30AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Update evaluation will be done this May 23rd Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Update evaluation will be done this May 23rd Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 23 07:18:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 23 May 2020 13:18:33 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 4 7 11 8 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 7 1 0 17 ZTE 7 7 4 1 7 Huawei 6 6 5 0 6 Network 29 20 10 1 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 2 0 2 3 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 424:21:07 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 318:47:07 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 284:07:07 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 120:58:07 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 72:35:07 Power Generator failure (Indeterminate) Team cannot move to the site according to security team. ETR: Not yet available INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 69:57:07 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/21/2020 15:27 41:50:07 Power Generator Failure (Engine Knocking ) Talkpool break down the Genset INC379846 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 19:12 38:05:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 35:31:07 Power Generator Failure (Alternator Failure) AC alternator faulty, a portable genset has been installed on the site, the genset cannot supply the site, canot keep running INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 35:02:07 Power Generator failure (Indeterminate) Head cylinder faulty, reported by team, follow up is ongoing. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 31:48:07 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC379907 HDO430 PLATON BESACE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 8:29 24:48:07 Dependent Affected by the power issue at the main site Affected by HDO399 INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Talkpool 5/22/2020 13:18 19:59:07 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380240 HDN209 PORT_MARGOT Nord Ericsson 2G+3G C Talkpool 5/22/2020 15:10 18:07:07 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare part requested. ETR not provided yet. INC380267 HDN308 DOUARIE Nord Ericsson 2G C Talkpool 5/22/2020 16:12 17:05:07 Power Generator failure (Indeterminate) high temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380468 HDO342 FOND_NEGRE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 20:57 12:20:07 Power Generator failure (Indeterminate) Site located on an island , team is informed ETA expired new ETA is expected from team INC380468 HDO446 DAN GRIYEN Ouest Ericsson 2G+3G D Talkpool 5/22/2020 20:57 12:20:07 Dependent Affected by the power issue at the main site Affected by HDO342 INC380434 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 5/23/2020 2:12 7:05:07 Power Power Failure (Indeterminate) Site remains after refueling, power team is informed, ETA not yet provided. INC380502 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 5/23/2020 4:08 5:09:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/23/2020 at 08h44 AM. Feedback is expected from them INC380603 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/23/2020 4:08 5:09:07 Power Power Failure (Indeterminate) Site running on a portable genset and it's out of fuel , ETR to be provided by TP INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 5/23/2020 6:04 3:13:07 Power Power Failure (Indeterminate) Team is working on site. INC380451 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 5/23/2020 6:08 3:09:07 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380610 HDC298 DROUET Artibonite Ericsson 2G C Talkpool 5/23/2020 6:08 3:09:07 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380522 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A O&M_Fuel 5/23/2020 6:23 2:54:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/23/2020 at 08h44 AM. Feedback is expected from them INC380516 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/23/2020 6:26 2:51:07 Power Generator failure (Indeterminate) Till now, the feedback is expected from team to refuel the portative genset. New ETA not available INC380516 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/23/2020 6:26 2:51:07 Dependent Affected by the power issue at the main site Affected by HDO511 INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 2:05:07 Power Power Failure (Indeterminate) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380622 HDO454 ROCHE BLANCHE Ouest Ericsson 2G C Talkpool 5/23/2020 8:08 1:09:07 Power Power Failure (Indeterminate) Team has been informed, ETA:11:30AM INC380539 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/23/2020 8:30 0:47:07 Power Power Failure (Indeterminate) Team is informed, ETA 11:00 AM. INC380618 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 5/23/2020 8:40 0:37:07 Power Power Failure (Indeterminate) Team is informed, ETA 10:30 AM. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Update evaluation will be done this May 23rd Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Update evaluation will be done this May 23rd Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 23 07:20:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 23 May 2020 13:20:51 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 08:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 08:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC380545 HDO086 CHATELAIN_TOUR Port-au-Prince Huawei A Talkpool 5/23/2020 9:00 0:18:48 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 23 07:21:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 23 May 2020 13:21:21 +0000 Subject: [Rantt] Recall: SITE RUNNING ON BATTERY IN THE NETWORK for 08:00 AM. Message-ID: Haiti Noc would like to recall the message, "SITE RUNNING ON BATTERY IN THE NETWORK for 08:00 AM.". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Sat May 23 07:21:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 23 May 2020 13:21:27 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC380545 HDO086 CHATELAIN_TOUR Port-au-Prince Huawei A Talkpool 5/23/2020 9:00 0:18:48 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 23 07:26:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 23 May 2020 13:26:58 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 963:23:54 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 714:34:54 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC380101 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Digicel 5/5/2020 4:44 436:41:54 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty Digicel team is working on site since 05/21/2020 more update will be shared.. INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 300:17:54 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 227:17:54 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 156:46:54 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 116:35:54 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 87:55:54 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 47:01:54 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 5/21/2020 16:55 40:30:54 RBS RBS Fault (DUG Failure) DUWG reported faulty , new spare needed for replacement INC379898 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 5/22/2020 3:08 30:17:54 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC379926 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/22/2020 8:48 24:37:54 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC380077 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/22/2020 11:29 21:56:54 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC380088 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/22/2020 11:48 21:37:54 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC380322 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 5/22/2020 17:36 15:49:54 RBS RBS Fault (Indeterminate) RBS Relocation ongoing INC380423 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 5/22/2020 18:20 15:05:54 RBS RBS Fault (DUG Failure) DUWG reported faulty , new spare needed for replacement INC380351 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/22/2020 20:40 12:45:54 RBS RBS Fault (DXU failure) Faulty DXU .Spare not yet available INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 10:51:54 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/23/2020 6:02 3:23:54 Power Power Failure (Solar System failure) Site will be restored with sunrise INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 1:17:54 RBS RBS Fault (Indeterminate) Team is informed, ETA 11:10 AM. INC380328 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 5/23/2020 8:30 0:55:54 Power Generator failure (Indeterminate) Site is flooded by the rain, confirmed by the RAN TP team. More update will be shared as available. INC379775 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/23/2020 9:02 0:23:54 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 23 12:29:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 23 May 2020 18:29:51 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 10 8 6 13 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 8 2 0 19 ZTE 10 10 8 1 10 Huawei 8 8 7 0 8 Network 35 26 17 1 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 3 0 3 5 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 429:32:17 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 323:58:17 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 289:18:17 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 126:09:17 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 75:08:17 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/21/2020 15:27 47:01:17 Power Generator Failure (Engine Knocking ) Talkpool break down the Genset INC379846 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 19:12 43:16:17 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 40:42:17 Power Generator Failure (Alternator Failure) AC alternator faulty, Spare is on way to reach the region , ETA not yet provided. INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 40:13:17 Power Generator failure (Indeterminate) Head cylinder faulty, reported by team, follow up is ongoing. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 36:59:17 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC379907 HDO430 PLATON BESACE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 8:29 29:59:17 Dependent Affected by the power issue at the main site Affected by HDO399 INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Talkpool 5/22/2020 13:18 25:10:17 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380240 HDN209 PORT_MARGOT Nord Ericsson 2G+3G C Talkpool 5/22/2020 15:10 23:18:17 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare part requested. ETR not provided yet. INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 22:16:17 Power Generator failure (Indeterminate) high temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 21:28:17 Transmission Transmission (Indeterminate) LTE remain down, TX team is aware, ETA: 3:30 PM INC380502 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 5/23/2020 4:08 10:20:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/23/2020 at 08h44 AM. Feedback is expected from them INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 8:24:17 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 1:40 PM ETR to be provided. INC380522 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A O&M_Fuel 5/23/2020 6:23 8:05:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/23/2020 at 08h44 AM. Feedback is expected from them INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 7:16:17 Power Power Failure (Indeterminate) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380622 HDO454 ROCHE BLANCHE OUEST Ericsson 2G D Talkpool 5/23/2020 8:08 6:20:17 Power Power Failure (Indeterminate) Team is still working on Site INC380539 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/23/2020 8:30 5:58:17 Power Power Failure (Indeterminate) Team is working on site, INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 4:32:17 Power Power Failure (Indeterminate) Team is on site waiting for access INC380664 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/23/2020 11:00 3:28:17 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 02h00 (Expired). Feedback expected from them within 30mn (02h45 PM) INC380663 HDO132 BOUCAN_LAPLUIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/23/2020 11:02 3:26:17 Power Generator failure (Indeterminate) Talkpool is not managing his team to arrive in the site. They are now unreachable. Feedback expected from Talkpool Team INC380566 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G+3G D Talkpool 5/23/2020 11:08 3:20:17 Power Power Failure (Indeterminate) Team has been informed, ETA:2:35PM INC380567 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 5/23/2020 11:12 3:16:17 Power Power Failure (Indeterminate) Team is informed, ETA 2:50 PM. INC380522 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/23/2020 11:15 3:13:17 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO525 INC380522 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/23/2020 11:15 3:13:17 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO525 INC380522 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/23/2020 11:15 3:13:17 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO525 INC380571 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 5/23/2020 11:37 2:51:17 Power Power Failure (Indeterminate) Team has been informed, ETA:1:50PM, expired, new update is expected. INC380574 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 5/23/2020 12:40 1:48:17 Power Power Failure (Indeterminate) Team is informed, ETA 3:40 PM. INC380681 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 5/23/2020 12:46 1:42:17 Power Power Failure (Indeterminate) Team is informed, ETA 3:40 PM. INC380687 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G A Talkpool 5/23/2020 13:16 1:12:17 Power Power Failure (Indeterminate) Team is informed, ETA 3:00 PM. INC380690 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/23/2020 13:34 0:54:17 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC380690 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/23/2020 13:34 0:54:17 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 INC380689 HDC362 RTE_CAYAHANDE Centre Ericsson 2G+3G D Talkpool 5/23/2020 13:39 0:49:17 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided INC380593 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/23/2020 13:45 0:43:17 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h15 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Update evaluation will be done this May 23rd Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Update evaluation will be done this May 23rd Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 23 12:31:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 23 May 2020 18:31:58 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 2:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 02:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 23 12:32:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 23 May 2020 18:32:35 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (02:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 02:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 968:21:33 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 719:32:33 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 305:15:33 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 242:25:33 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 232:15:33 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380101 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Digicel 5/14/2020 3:50 226:33:33 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty Digicel team is working on site since 05/21/2020 more update will be shared.. INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 161:44:33 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Digicel 5/16/2020 20:39 161:44:33 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 121:33:33 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 92:53:33 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 51:59:33 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 5/21/2020 16:55 45:28:33 RBS RBS Fault (DUG Failure) DUWG reported faulty , new spare needed for replacement INC379898 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 5/22/2020 3:08 35:15:33 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC380423 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 5/22/2020 18:20 20:03:33 RBS RBS Fault (DUG Failure) DUG reported faulty , new spare needed for replacement INC380351 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/22/2020 20:40 17:43:33 RBS RBS Fault (DXU failure) Faulty DXU .Spare not yet available INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 15:49:33 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/23/2020 6:02 8:21:33 Power Power Failure (Solar System failure) Site will be up once solar back up are fully charged. INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 6:15:33 RBS RBS Fault (Indeterminate) Inverter faulty. Spare needed . ETR not provided yet. INC380328 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 5/23/2020 8:30 5:53:33 Power Generator failure (Indeterminate) Site is flooded by the rain, confirmed by the RAN TP team. More update will be shared as available. INC380561 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/23/2020 10:34 3:49:33 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC379926 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/23/2020 10:44 3:39:33 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC380661 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/23/2020 10:44 3:39:33 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC380657 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/23/2020 10:52 3:31:33 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 3:23:33 RBS RBS Fault (Indeterminate) No power issue, TX team is informed, ETA not yet provided. INC380182 HDC370 COLLADERE Artibonite Ericsson 2G B Talkpool 5/23/2020 12:11 2:12:33 RBS RBS Fault (RUS failure) RRUS013 Faulty, Spare need to be replaced, ETR not yet provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 23 10:36:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 23 May 2020 16:36:39 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 966:33:52 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 717:44:52 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 303:27:52 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 230:27:52 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380101 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Digicel 5/14/2020 3:50 224:45:52 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty Digicel team is working on site since 05/21/2020 more update will be shared.. INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 159:56:52 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Digicel 5/16/2020 20:39 159:56:52 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 119:45:52 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 91:05:52 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 50:11:52 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 5/21/2020 16:55 43:40:52 RBS RBS Fault (DUG Failure) DUWG reported faulty , new spare needed for replacement INC379898 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 5/22/2020 3:08 33:27:52 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC380423 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 5/22/2020 18:20 18:15:52 RBS RBS Fault (DUG Failure) DUG reported faulty , new spare needed for replacement INC380351 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/22/2020 20:40 15:55:52 RBS RBS Fault (DXU failure) Faulty DXU .Spare not yet available INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 14:01:52 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/23/2020 6:02 6:33:52 Power Power Failure (Solar System failure) Site will be restored with sunrise INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 4:27:52 RBS RBS Fault (Indeterminate) Team is working on site. INC380328 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 5/23/2020 8:30 4:05:52 Power Generator failure (Indeterminate) Site is flooded by the rain, confirmed by the RAN TP team. More update will be shared as available. INC380561 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/23/2020 10:34 2:01:52 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC379926 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/23/2020 10:44 1:51:52 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC380661 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/23/2020 10:44 1:51:52 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC380657 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/23/2020 10:52 1:43:52 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 1:35:52 Power Power Failure (Indeterminate) Team is informed, ETA 1:00 PM. INC380182 HDC370 COLLADERE Artibonite Ericsson 2G B Talkpool 5/23/2020 12:11 0:24:52 RBS RBS Fault (RUS failure) RRUS013 Faulty, Spare need to be replaced, ETR not yet provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 23 14:37:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 23 May 2020 20:37:34 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 9 9 7 13 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 9 3 0 19 ZTE 10 10 7 1 10 Huawei 9 9 8 0 9 Network 36 28 18 1 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 3 0 3 5 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 431:40:09 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 326:06:09 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 291:26:09 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 128:17:09 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 77:16:09 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/21/2020 15:27 49:09:09 Power Generator Failure (Engine Knocking ) Talkpool break down the Genset INC379846 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 19:12 45:24:09 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 42:50:09 Power Generator Failure (Alternator Failure) AC alternator faulty, Spare is on way to reach the region , ETA 05:00PM. INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 42:21:09 Power Generator failure (Indeterminate) Head cylinder faulty, reported by team, follow up is ongoing. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 39:07:09 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC379907 HDO430 PLATON BESACE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 8:29 32:07:09 Dependent Affected by the power issue at the main site Affected by HDO399 INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Talkpool 5/22/2020 13:18 27:18:09 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380240 HDN209 PORT_MARGOT Nord Ericsson 2G+3G C Talkpool 5/22/2020 15:10 25:26:09 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare part requested. ETR not provided yet. INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 24:24:09 Power Generator failure (Indeterminate) high temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 23:36:09 Transmission Transmission (Indeterminate) LTE remain down, TX team is aware, ETA: 5:30 PM INC380502 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 5/23/2020 4:08 12:28:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/23/2020 at 08h44 AM. Feedback is expected from them INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 10:32:09 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 1:40 PM ETR to be provided. INC380522 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A O&M_Fuel 5/23/2020 6:23 10:13:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/23/2020 at 08h44 AM. But team is on the way for refueling. ETA: Not available INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 9:24:09 Power Power Failure (Indeterminate) Head cylinder and gasket faulty, needed to be repleced, New update will be share once available INC380539 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/23/2020 8:30 8:06:09 Power Power Failure (Indeterminate) TP cannot provide any update INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 6:40:09 Power Power Failure (Indeterminate) Team is working on site, INC380664 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/23/2020 11:00 5:36:09 Power Generator failure (Faulty Battery) Faulty starter battery. Team went to take another one on TP Warehouse. ETR: Not yet available INC380663 HDO132 BOUCAN_LAPLUIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/23/2020 11:02 5:34:09 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC380522 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 5/23/2020 11:15 5:21:09 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO525 INC380522 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 5/23/2020 11:15 5:21:09 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO525 INC380522 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 5/23/2020 11:15 5:21:09 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO525 INC380574 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 5/23/2020 12:40 3:56:09 Power Power Failure (Indeterminate) Team is informed, ETA expired, new update will be shared. INC380681 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 5/23/2020 12:46 3:50:09 Power Power Failure (Indeterminate) Team is working on site. INC380690 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/23/2020 13:34 3:02:09 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 04h30 PM INC380690 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/23/2020 13:34 3:02:09 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 INC380593 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/23/2020 13:45 2:51:09 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h15 PM (Expired). Feedback expected from talkpool team within 30mn (4h45 PM) INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G+3G D Talkpool 5/23/2020 14:16 2:20:09 Power Generator Failure (Engine broken) Talkpool breakdown the genset, New update will be share once available INC380702 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G+3G D Talkpool 5/23/2020 14:27 2:09:09 Power Power Failure (Indeterminate) Team has been informed, ETA: 5:25PM INC380704 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/23/2020 14:38 1:58:09 Power Power Failure (Indeterminate) Team is informed, ETA 05:00PM INC380814 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/23/2020 14:48 1:48:09 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC380717 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G+LTE A Talkpool 5/23/2020 15:22 1:14:09 Power Power Failure (Indeterminate) Commercial power, Site is expected to be up with EDH INC380716 HDN288 PHAETON_TIMILI Nord-Est Ericsson 2G D Talkpool 5/23/2020 15:26 1:10:09 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided INC380721 HDC315 PLASSAC 1 Artibonite Ericsson 2G+3G D Talkpool 5/23/2020 15:34 1:02:09 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Update evaluation will be done this May 23rd Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Update evaluation will be done this May 23rd Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 23 16:19:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 23 May 2020 22:19:43 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 972:16:59 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 723:27:59 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 309:10:59 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 246:20:59 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 236:10:59 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 165:39:59 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Digicel 5/16/2020 20:39 165:39:59 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 125:28:59 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 96:48:59 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 55:54:59 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC380423 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 5/22/2020 18:20 23:58:59 RBS RBS Fault (DUG Failure) DUG reported faulty , new spare needed for replacement INC380351 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/22/2020 20:40 21:38:59 RBS RBS Fault (DXU failure) Faulty DXU .Spare not yet available INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 19:44:59 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/23/2020 6:02 12:16:59 Power Power Failure (Solar System failure) Site will be up once solar back up are fully charged. INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 10:10:59 RBS RBS Fault (Indeterminate) Inverter faulty. Spare needed . ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 7:18:59 RBS RBS Fault (Indeterminate) The team cannot reach the site because of the road blocked by protesters INC380802 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 5/23/2020 14:34 3:44:59 RBS RBS Fault (Indeterminate) The team cannot reach the site because of the road blocked by protesters INC380735 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/23/2020 17:19 0:59:59 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC380661 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/23/2020 17:20 0:58:59 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC380561 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/23/2020 17:20 0:58:59 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC380657 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/23/2020 17:23 0:55:59 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380738 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 5/23/2020 17:28 0:50:59 RBS RBS Fault (DUG Failure) DUG reported faulty , new spare needed for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G B Talkpool 5/23/2020 17:38 0:40:59 RBS RBS Fault (RUS failure) RRUS013 Faulty, Spare need to be replaced, ETR not yet provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 23 17:32:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 23 May 2020 23:32:16 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 23rd, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 23rd, 2020 till 7:00 PM. > Special issue ? No Special Issue during this shift > Planned Work ? No Planned Work during this shift > Products and Service ? No Product and Services during this shift > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 434:27:44 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 328:53:44 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 294:13:44 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 131:04:44 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 80:03:44 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379846 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 19:12 48:11:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 45:37:44 Power Generator Failure (Alternator Failure) AC alternator faulty, Spare is on way to reach the region , ETA 05:00PM. INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 45:08:44 Power Generator failure (Indeterminate) Head cylinder faulty, reported by team, follow up is ongoing. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 41:54:44 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC379907 HDO430 PLATON BESACE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 8:29 34:54:44 Dependent Affected by the power issue at the main site Affected by HDO399 INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Talkpool 5/22/2020 13:18 30:05:44 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380240 HDN209 PORT_MARGOT Nord Ericsson 2G+3G C Talkpool 5/22/2020 15:10 28:13:44 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare part requested. ETR not provided yet. INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 27:11:44 Power Generator failure (Indeterminate) high temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 26:23:44 Transmission Transmission (Indeterminate) Tx team is working on HDN213, after fixing the issue, they will go to LTE HDN230. new update will be shared once available. INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 13:19:44 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 1:40 PM ETR to be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 12:11:44 Power Power Failure (Indeterminate) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380539 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/23/2020 8:30 10:53:44 Power Power Failure (Indeterminate) TP cannot provide any update INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 9:27:44 Power Power Failure (Indeterminate) Talkpool break the Genset INC380681 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D O&M FUEL 5/23/2020 12:46 6:37:44 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 5:00 PM ETR, The team cannot reach the site because of the road blocked by protesters INC380690 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/23/2020 13:34 5:49:44 Power Generator failure (Indeterminate) Team is on the site for corrective INC380690 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/23/2020 13:34 5:49:44 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 INC380593 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/23/2020 13:45 5:38:44 Power Generator failure (Indeterminate) Team is on the site for corrective INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G+3G D Talkpool 5/23/2020 14:16 5:07:44 Power Generator Failure (Engine broken) Talkpool breakdown the genset, New update will be share once available INC380717 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G+LTE A Talkpool 5/23/2020 15:22 4:01:44 Power Power Failure (Indeterminate) Commercial power, Site is expected to be up with EDH INC380721 HDC315 PLASSAC 1 Artibonite Ericsson 2G D O&M Fuel 5/23/2020 15:34 3:49:44 Fuel Generator failure (Fuel issue) Fuel team is informed since 23/05/2020 at 4:49PM. ETR to be provided INC380836 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/23/2020 16:24 2:59:44 Power Generator failure (Indeterminate) Team is on the site for corrective INC380832 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/23/2020 16:38 2:45:44 Power Generator failure (Indeterminate) Access issue. The follow up is ongoing with the site inspector INC380804 HDO136 ACRA_FACTORY Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/23/2020 17:37 1:46:44 Power Generator failure (Indeterminate) HPU key was missing. Now, team is in front of the gate awaiting for the access INC380451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/23/2020 18:02 1:21:44 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380746 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 5/23/2020 18:26 0:57:44 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided. INC380848 HGA006 LA_HATTE Nippes Ericsson 2G C Talkpool 5/23/2020 18:46 0:37:44 Power Power Failure (Indeterminate) Team is informed, ETA 08:00PM INC380848 HDS225 NERETTE Sud Ericsson 2G B Talkpool 5/23/2020 18:46 0:37:44 Dependent Affected by the power issue at the main site Affected by HGA006 INC380848 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 5/23/2020 18:46 0:37:44 Dependent Affected by the power issue at the main site Affected by HGA006 INC380848 HDS263 MASEILLAN Sud Ericsson 2G D Talkpool 5/23/2020 18:46 0:37:44 Dependent Affected by the power issue at the main site Affected by HGA006 INC380848 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 5/23/2020 18:46 0:37:44 Dependent Affected by the power issue at the main site Affected by HGA006 INC380848 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B Talkpool 5/23/2020 18:46 0:37:44 Dependent Affected by the power issue at the main site Affected by HGA006 INC380848 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 5/23/2020 18:46 0:37:44 Dependent Affected by the power issue at the main site Affected by HGA006 INC380848 HDS295 MORNE_AQUIN Sud Ericsson 2G A Talkpool 5/23/2020 18:46 0:37:44 Dependent Affected by the power issue at the main site Affected by HGA006 INC380848 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 5/23/2020 18:46 0:37:44 Dependent Affected by the power issue at the main site Affected by HGA006 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 973:21:44 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 724:32:44 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 310:15:44 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 247:25:44 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 237:15:44 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 166:44:44 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Digicel 5/16/2020 20:39 166:44:44 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 126:33:44 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 97:53:44 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 56:59:44 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC380423 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 5/22/2020 18:20 25:03:44 RBS RBS Fault (DUG Failure) DUG reported faulty , new spare needed for replacement INC380351 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/22/2020 20:40 22:43:44 RBS RBS Fault (DXU failure) Faulty DXU .Spare not yet available INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 20:49:44 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/23/2020 6:02 13:21:44 Power Power Failure (Solar System failure) Site will be up once solar back up are fully charged. INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 11:15:44 RBS RBS Fault (Indeterminate) Inverter faulty. Spare needed . ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 8:23:44 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC380802 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 5/23/2020 14:34 4:49:44 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC380735 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/23/2020 17:19 2:04:44 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC380661 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/23/2020 17:20 2:03:44 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC380561 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/23/2020 17:20 2:03:44 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC380657 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/23/2020 17:23 2:00:44 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380738 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 5/23/2020 17:28 1:55:44 RBS RBS Fault (DUG Failure) DUG reported faulty , new spare needed for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G B Talkpool 5/23/2020 17:38 1:45:44 RBS RBS Fault (RUS failure) RRUS013 Faulty, Spare need to be replaced, ETR not yet provided. INC380745 HDC210 LABACIE Artibonite Ericsson 2G B Talkpool 5/23/2020 18:17 1:06:44 Transmission Transmission (Indeterminate) Team is informed, ETA not yet available. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Update evaluation will be done this May 23rd Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Update evaluation will be done this May 23rd Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC380328 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 5/22/2020 18:29 5/23/2020 9:00 14:31:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) NPU Faulty Need to be justified NPU Replaced INC380374 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 5/22/2020 20:52 5/23/2020 9:00 12:08:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Indeterminate Need to be justified RCA and resolution details still pending form contractor INC380212 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/23/2020 0:00 5/23/2020 9:00 9:00:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site is up with the sunrise INC380508 HDC322 TERRE_BLANCHE Centre Ericsson 2G C Talkpool 5/23/2020 4:56 5/23/2020 9:00 4:04:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Critical water consumption Need to be justified Critical water consumption, 1 gallons of water added + 1/2 gallon of oil added INC380517 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 5/23/2020 6:28 5/23/2020 9:00 2:32:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is up by itself. INC380079 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/23/2020 6:08 5/23/2020 9:00 2:52:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System fail OK Site is up with the sunrise INC380461 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/23/2020 6:08 5/23/2020 9:00 2:52:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System fail OK Site is up with the sunrise INC380340 HDN241 BAHON Nord Ericsson 2G C Talkpool 5/22/2020 18:48 5/23/2020 9:00 14:12:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is up by itself. INC380400 HDC227 FLANDER Centre Ericsson 2G C Talkpool 5/23/2020 4:08 5/23/2020 9:00 4:52:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Solenoid faulty. Need to be justified Solenoid faulty, Solenoid blocked temporary and waiting the approval for swapping. INC380400 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/23/2020 4:08 5/23/2020 9:00 4:52:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN277 Cascaded Back in service with the main site INC380400 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/23/2020 6:08 5/23/2020 9:00 2:52:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN277 Cascaded Back in service with the main site INC380440 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/23/2020 6:08 5/23/2020 9:00 2:52:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System fail OK Site is up with the sunrise INC380440 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/23/2020 6:08 5/23/2020 9:00 2:52:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System fail OK Site is up with the sunrise INC380389 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/23/2020 1:24 5/23/2020 7:24 6:00:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) High temperature, Fan belt broken Need to be justified Fan belt broken. fan belt replaced, 1 gal of water added & 0.5 gal of oil added INC380389 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/23/2020 1:24 5/23/2020 7:24 6:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC216 Cascaded Back in service with the main site INC380451 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 5/23/2020 6:08 5/23/2020 10:24 4:16:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site is up with the sunrise INC380628 HDC178 DUPUYO Artibonite Ericsson 2G C Talkpool 5/23/2020 8:52 5/23/2020 12:00 3:08:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is up by itself. INC380630 HDC234 CERCA_CARVAJAL Centre Ericsson 2G D Talkpool 5/23/2020 9:04 5/23/2020 12:00 2:56:00 4:00:00 Compliant Power Power Failure (Indeterminate) Under speed. OK Under speed, Fuel filter replaced and Genset has been restarted INC380630 HDC362 RTE_CAYAHANDE Centre Ericsson 2G D Talkpool 5/23/2020 9:04 5/23/2020 12:00 2:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC234 Cascaded Back in service with the main site INC380551 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G+LTE B Talkpool 5/23/2020 9:48 5/23/2020 13:30 3:42:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is up by itself. INC380551 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 5/23/2020 9:48 5/23/2020 13:30 3:42:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC280 Cascaded Back in service with the main site INC380568 HDC282 PONT_JOUX Artibonite Ericsson 2G+3G D Talkpool 5/23/2020 11:30 5/23/2020 14:00 2:30:00 4:00:00 Compliant Power Power Failure (Indeterminate) High temperature, Water consumption. OK High temperature, Water consumption, 1 gal of water added INC380610 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/23/2020 6:08 5/23/2020 14:00 7:52:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site is up with the sunrise INC380571 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 5/23/2020 11:37 5/23/2020 14:00 2:23:00 4:00:00 Compliant Power Power Failure (Indeterminate) Configuration issue, One rectifier faulty. OK Configuration issue, One rectifier faulty, Total reset on ZTE. INC380566 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G+3G D Talkpool 5/23/2020 11:08 5/23/2020 15:00 3:52:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending form contractor INC380689 HDC362 RTE_CAYAHANDE Centre Ericsson 2G+3G D Talkpool 5/23/2020 13:39 5/23/2020 15:00 1:21:00 4:00:00 Compliant Power Power Failure (Indeterminate) Breaker tripped OK Breaker tripped, Load breaker reset INC380622 HDO454 ROCHE BLANCHE OUEST Ericsson 2G D Talkpool 5/23/2020 8:08 5/23/2020 15:00 6:52:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) No starter battery on site, Fan bet faulty. OK No starter battery on site, Fan bet faulty, Team has been replaced by another one INC380700 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 5/23/2020 14:23 5/23/2020 15:00 0:37:00 4:00:00 Compliant Power Power Failure (Indeterminate) High temperature, Radiator dirty OK High temperature, Radiator dirty, 1 gal of coolant added INC380702 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G+3G D Talkpool 5/23/2020 14:27 5/23/2020 17:00 2:33:00 4:00:00 Compliant Power Power Failure (Indeterminate) Low oil pressure, Oil leakage. OK Low oil pressure, Oil leakage, back seal front seal / 1 gal of oil added INC380837 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 5/23/2020 16:42 5/23/2020 17:00 0:18:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is up by itself. INC380391 HAIDO604 MAHOTIERE 75 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/23/2020 2:05 5/23/2020 7:11 5:06:00 4:00:00 Not Compliant Power Generator failure (Fuel filter dirty) Fuel filter issue Need to be justified The fuel filter has been cleaned then genset restarted INC380509 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/23/2020 5:02 5/23/2020 7:12 2:10:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC380466 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 21:00 5/23/2020 6:45 9:45:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Huawei Breaker tripped Need to be justified The breaker has been reset to get the issue solved INC380614 HAIDO258 LILAVOIS_14 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/23/2020 6:21 5/23/2020 7:55 1:34:00 4:00:00 Compliant Power Power Failure ( ATS Failure) Loose on ATS cable OK The cable has been well tightened to solve the issue INC380510 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/23/2020 5:03 5/23/2020 7:42 2:39:00 4:00:00 Compliant Power Generator failure (Battery Failure) Genset failed to start due to battery failure OK The genset has been started with an external battery INC380453 HDO512 SANS_FIL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/22/2020 19:35 5/23/2020 7:44 12:09:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Underspeed alarm on the working genset Need to be justified The alarm has been reset then genset restarted INC379029 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/20/2020 8:42 5/23/2020 11:01 74:19:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC380516 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/23/2020 6:26 5/23/2020 10:53 4:27:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty in the portative genset Fuel Delivery Delay 6 gallons of fuel added in the portative genset INC380516 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/23/2020 6:26 5/23/2020 10:53 4:27:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded The site is back in service once the issue solved at HDO511 INC380671 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE D O&M_Fuel 5/23/2020 11:45 5/23/2020 13:12 1:27:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank empty OK The quantity of fuel added will be shared by concerned team INC380671 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G D O&M_Fuel 5/23/2020 11:45 5/23/2020 13:12 1:27:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HDO629 OK The site is back in service once the issue solved at HDO629 INC380814 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/23/2020 14:48 5/23/2020 16:42 1:54:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset OK 1 gallon and half of oil have been added then genset restarted INC380664 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/23/2020 11:00 5/23/2020 16:53 5:53:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Genset failed to start due to battery failure Need to be justified The genset has been started with an external battery INC380663 HDO132 BOUCAN_LAPLUIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/23/2020 11:02 5/23/2020 16:07 5:05:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Loose on the battery's terminal Need to be justified The terminal has been well tightened then the genset restarted INC380522 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 5/23/2020 6:23 5/23/2020 18:26 12:03:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC380522 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 5/23/2020 11:15 5/23/2020 18:26 7:11:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO525 Cascaded The site is back in service once the issue solved at HDO525 INC380522 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 5/23/2020 11:15 5/23/2020 18:26 7:11:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO525 Cascaded The site is back in service once the issue solved at HDO525 INC380522 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 5/23/2020 11:15 5/23/2020 18:26 7:11:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO525 Cascaded The site is back in service once the issue solved at HDO525 INC380502 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B O&M_Fuel 5/23/2020 4:08 5/23/2020 17:35 13:27:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC380360 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/22/2020 21:38 5/23/2020 7:56 10:18:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) indeterminate Need to be justified Site up, RCA and resolution details will be provided by concerned team INC380495 HDO381 RUE DU PORT Ouest Ericsson 3G A Talkpool 5/23/2020 2:15 5/23/2020 7:50 5:35:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) indeterminate Need to be justified Site up, RCA and resolution details will be provided by concerned team INC380602 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/23/2020 4:08 5/23/2020 9:25 5:17:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) indeterminate Need to be justified Site up, RCA and resolution details will be provided by concerned team INC380493 HAIGA123 RUE DU PORT Ouest Ericsson 2G+3G A Talkpool 5/23/2020 1:35 5/23/2020 7:54 6:19:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified Site back on air with solar back up INC380603 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/23/2020 4:08 5/23/2020 10:14 6:06:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay 7Gall. Of fuel added to the portable genset. INC380636 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B Talkpool 5/23/2020 9:28 5/23/2020 10:27 0:59:00 4:00:00 Compliant Power Power Failure (Indeterminate) indeterminate OK Fault cleared without team interventions INC380633 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 5/23/2020 9:16 5/23/2020 10:37 1:21:00 4:00:00 Compliant Power Power Failure (Indeterminate) indeterminate OK Fault cleared without team interventions INC380651 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C Talkpool 5/23/2020 10:28 5/23/2020 10:57 0:29:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature on the working genset OK 5 gallons of distilled water were added then genset restarted INC380434 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 5/23/2020 2:12 5/23/2020 11:46 9:34:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) indeterminate Need to be justified Genset has been started after refueling INC380468 HDO342 FOND_NEGRE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 20:57 5/23/2020 3:52 6:55:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature on the working genset OK 1 gallons of distilled water were added then genset restarted INC380468 HDO446 DAN GRIYEN Ouest Ericsson 2G+3G D Talkpool 5/22/2020 20:57 5/23/2020 3:52 6:55:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO342 Cascaded Site back on air with the main site. INC380618 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 5/23/2020 8:40 5/23/2020 11:38 2:58:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset OK 1 1/2 Gall of oil added and genset has been restarted. INC380680 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 5/23/2020 12:46 5/23/2020 13:18 0:32:00 4:00:00 Compliant Power Power Failure (Indeterminate) indeterminate OK Fault cleared without team interventions INC380680 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 5/23/2020 12:46 5/23/2020 13:18 0:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS361 Cascaded Site back on air with the main site. INC380680 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 5/23/2020 12:46 5/23/2020 13:18 0:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS361 Cascaded Site back on air with the main site. INC380680 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 5/23/2020 12:46 5/23/2020 13:18 0:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS361 Cascaded Site back on air with the main site. INC380680 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/23/2020 12:46 5/23/2020 13:18 0:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS361 Cascaded Site back on air with the main site. INC380680 HDS318 DELIA Sud-Est Ericsson 2G D Talkpool 5/23/2020 12:46 5/23/2020 13:18 0:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS361 Cascaded Site back on air with the main site. INC380680 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 5/23/2020 12:46 5/23/2020 13:18 0:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS361 Cascaded Site back on air with the main site. INC380589 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/23/2020 13:27 5/23/2020 15:04 1:37:00 4:00:00 Compliant Power Power Failure (Indeterminate) indeterminate OK Fault cleared by itself INC380687 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G A Talkpool 5/23/2020 13:16 5/23/2020 15:08 1:52:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature Need to be justified 1 Gallon of water was added. INC380567 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 5/23/2020 11:12 5/23/2020 16:12 5:00:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset Need to be justified 1 1/2 Gall of oil added and genset has been restarted. INC379696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/21/2020 15:27 5/23/2020 16:50 49:23:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Genset broken Need to be justified a PORTABLE GENSET HAS BEEN INSTALLED ON SITE. INC380574 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 5/23/2020 12:40 5/23/2020 17:35 4:55:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to flexible muffler cut Need to be justified High temperature alarm due to faulty muffler hose, repair, and restarted. INC380704 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/23/2020 14:38 5/23/2020 17:38 3:00:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) No alarm displayed due to faulty battery OK The genset was started with an external battery INC380734 HDS355 MARE_JAUFFREY Sud-Est Ericsson 2G D Talkpool 5/23/2020 16:46 5/23/2020 18:20 1:34:00 4:00:00 Compliant Power Power Failure (Indeterminate) indeterminate OK Fault cleared without team interventions INC380734 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 5/23/2020 16:46 5/23/2020 18:20 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS355 Cascaded Site back on air with the main site. INC380734 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 5/23/2020 16:46 5/23/2020 18:20 1:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS355 Cascaded Site back on air with the main site. Sector- Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC380477 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 5/22/2020 22:12 5/23/2020 8:05 9:53:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RRUS01B8 faulty Spare RRUS01B8 replaced INC380212 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/22/2020 13:29 5/23/2020 9:04 19:35:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site Back up with the sunrise INC380322 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 5/22/2020 17:36 5/23/2020 9:55 16:19:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC379775 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/23/2020 9:02 5/23/2020 9:52 0:50:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site Back up with the sunrise INC380549 HDN159 GROS_BASSIN Nord-Ouest Ericsson 2G D Talkpool 5/23/2020 9:28 5/23/2020 11:12 1:44:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) (Indeterminate) OK IDB reloaded INC379898 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 5/22/2020 3:08 5/23/2020 15:36 36:28:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RRUS01B8 faulty Spare RRUS01B8 replaced INC380451 HDC299 MAROUGE Centre Ericsson 2G C Talkpool 5/23/2020 13:05 5/23/2020 14:23 1:18:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site Back up with the sunrise INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G B Talkpool 5/21/2020 16:55 5/23/2020 16:20 47:25:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) DUG Faulty faulty Spare DUG replaced INC380052 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 5/13/2020 11:30 5/23/2020 20:30 249:00:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS Need to be justified RUS replaced INC380101 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Digicel 5/14/2020 3:50 5/23/2020 16:38 228:48:00 5:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS Need to be justified RUS replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 23 18:32:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 24 May 2020 00:32:40 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 4 6 5 13 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 7 2 0 19 ZTE 3 3 2 0 3 Huawei 6 6 5 0 6 Network 26 16 9 0 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 3 0 3 3 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 435:30:55 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 329:56:55 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 295:16:55 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 132:07:55 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 81:06:55 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379846 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 19:12 49:14:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 46:40:55 Power Generator Failure (Alternator Failure) AC alternator faulty, Spare is on way to reach the region , ETA Expired , new feedback is expected INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 46:11:55 Power Generator failure (Indeterminate) Head cylinder faulty, reported by team, follow up is ongoing. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 42:57:55 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC379907 HDO430 PLATON BESACE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 8:29 35:57:55 Dependent Affected by the power issue at the main site Affected by HDO399 INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Talkpool 5/22/2020 13:18 31:08:55 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380240 HDN209 PORT_MARGOT Nord Ericsson 2G+3G C Talkpool 5/22/2020 15:10 29:16:55 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare part requested. ETR not provided yet. INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 28:14:55 Power Generator failure (Indeterminate) high temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 27:26:55 Transmission Transmission (Indeterminate) DUS faulty need to be replaced. Spare part requested. ETR not provided yet. INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 14:22:55 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 1:40 PM ETR to be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 13:14:55 Power Power Failure (Indeterminate) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 10:30:55 Power Power Failure (Indeterminate) Talkpool Break Down the Genset INC380681 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D O&M FUEL 5/23/2020 12:46 7:40:55 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 5:00 PM ETR, The team cannot reach the site because of the road blocked by protesters INC380690 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/23/2020 13:34 6:52:55 Power Generator failure (Indeterminate) Team is on the site for corrective INC380690 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/23/2020 13:34 6:52:55 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G+3G D Talkpool 5/23/2020 14:16 6:10:55 Power Generator Failure (Engine broken) Talkpool breakdown the genset, New update will be share once available INC380721 HDC315 PLASSAC 1 Artibonite Ericsson 2G D O&M Fuel 5/23/2020 15:34 4:52:55 Fuel Generator failure (Fuel issue) Fuel team is informed since 23/05/2020 at 4:49PM. ETR to be provided INC380832 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/23/2020 16:38 3:48:55 Power Generator failure (Indeterminate) Access issue. The follow up is ongoing with the site inspector INC380451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/23/2020 18:02 2:24:55 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380851 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/23/2020 19:34 0:52:55 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380854 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 5/23/2020 19:46 0:40:55 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC380750 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/23/2020 19:54 0:32:55 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380750 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/23/2020 19:54 0:32:55 Dependent Affected by the power issue at the main site Affected by HDC318 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Update evaluation will be done this May 23rd Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Update evaluation will be done this May 23rd Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 23 19:49:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 24 May 2020 01:49:08 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 975:46:35 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 726:57:35 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 312:40:35 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 249:50:35 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 239:40:35 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 169:09:35 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Digicel 5/16/2020 20:39 169:09:35 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 128:58:35 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 100:18:35 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 59:24:35 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC380423 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 5/22/2020 18:20 27:28:35 RBS RBS Fault (DUG Failure) DUG reported faulty , new spare needed for replacement INC380351 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/22/2020 20:40 25:08:35 RBS RBS Fault (DXU failure) Faulty DXU .Spare not yet available INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 23:14:35 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/23/2020 6:02 15:46:35 Power Power Failure (Solar System failure) Site will be up once solar back up are fully charged. INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 13:40:35 RBS RBS Fault (Indeterminate) Inverter faulty. Spare needed . ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 10:48:35 RBS RBS Fault (Indeterminate) Team is working on site INC380802 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 5/23/2020 14:34 7:14:35 RBS RBS Fault (Indeterminate) Team will check the site on 5/24/2020 , ETR to be provided INC380735 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/23/2020 17:19 4:29:35 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC380661 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/23/2020 17:20 4:28:35 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC380561 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/23/2020 17:20 4:28:35 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC380657 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/23/2020 17:23 4:25:35 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380738 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 5/23/2020 17:28 4:20:35 RBS RBS Fault (DUG Failure) DUG reported faulty , new spare needed for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G B Talkpool 5/23/2020 17:38 4:10:35 RBS RBS Fault (RUS failure) RRUS013 Faulty, Spare need to be replaced, ETR not yet provided. INC380851 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/23/2020 19:34 2:14:35 Power Power Failure (Solar System failure) Solar system failed; Sector should be back in service with sun energy. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 23 20:29:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 24 May 2020 02:29:43 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 13 10 7 11 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 8 2 0 20 ZTE 5 5 3 0 5 Huawei 16 16 14 0 16 Network 38 29 19 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 2 0 4 11 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 437:31:03 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 331:57:03 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 297:17:03 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 134:08:03 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 83:07:03 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379846 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 19:12 51:15:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged to support the whole site load. INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 48:41:03 Power Generator Failure (Alternator Failure) AC alternator faulty, Spare is on way to reach the region , ETA Expired , new feedback is expected INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 48:12:03 Power Generator failure (Indeterminate) Head cylinder faulty, reported by team, follow up is ongoing. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 44:58:03 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC379907 HDO430 PLATON BESACE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 8:29 37:58:03 Dependent Affected by the power issue at the main site Affected by HDO399 INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Talkpool 5/22/2020 13:18 33:09:03 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380240 HDN209 PORT_MARGOT Nord Ericsson 2G+3G C Talkpool 5/22/2020 15:10 31:17:03 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare part requested. ETR not provided yet. INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 30:15:03 Power Generator failure (Indeterminate) high temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 29:27:03 Transmission Transmission (Indeterminate) DUS faulty need to be replaced. Spare part requested. ETR not provided yet. INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 16:23:03 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 1:40 PM ETR to be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 15:15:03 Power Power Failure (Indeterminate) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 12:31:03 Power Generator failure (Indeterminate) Talkpool Break Down the Genset INC380681 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D O&M FUEL 5/23/2020 12:46 9:41:03 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 5:00 PM ETR, The team cannot reach the site because of the road blocked by protesters INC380690 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/23/2020 13:34 8:53:03 Power Generator failure (Indeterminate) Team still on the site for corrective INC380690 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/23/2020 13:34 8:53:03 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 INC380832 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/23/2020 16:38 5:49:03 Power Generator failure (Indeterminate) Access issue. The follow up is ongoing with the site inspector INC380751 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 5/23/2020 19:58 2:29:03 Power Generator failure (Indeterminate) Site suspected out of fuel , waiting for pictures INC380752 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/23/2020 20:01 2:26:03 Power Generator failure (Indeterminate) The team cannot reach on the site at night . Due to unsafe are ETA: 7:00 AM INC380752 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/23/2020 20:01 2:26:03 Dependent Affected by the power issue at the main site Affected by HDO111 INC380858 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/23/2020 20:06 2:21:03 Power Generator failure (Indeterminate) Team has been informed. ETA: 10:00 PM INC380858 HAIDO639 RUE SUNSHINE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/23/2020 20:06 2:21:03 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO255 INC380858 HDO078 PUBLIN_11 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/23/2020 20:06 2:21:03 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO255 INC380755 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 5/23/2020 20:10 2:17:03 Power Power Failure (Indeterminate) Team is working on the site INC380755 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/23/2020 20:10 2:17:03 Dependent Affected by the power issue at the main site Affected by HDO343 INC380755 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/23/2020 20:10 2:17:03 Dependent Affected by the power issue at the main site Affected by HDO343 INC380755 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/23/2020 20:10 2:17:03 Dependent Affected by the power issue at the main site Affected by HDO343 INC380755 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/23/2020 20:10 2:17:03 Dependent Affected by the power issue at the main site Affected by HDO343 INC380757 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 5/23/2020 20:28 1:59:03 Transmission Transmission (Indeterminate) RAN TP team has been informed and follow-up is ongoing to reach the site. ETA not available yet. INC380861 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE A Talkpool 5/23/2020 20:46 1:41:03 Power Generator failure (Indeterminate) Team has been informed , ETA 10;45 PM INC380861 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G D Talkpool 5/23/2020 20:46 1:41:03 Dependent Affected by the power issue at the main site Attached to HDO629 INC380864 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/23/2020 21:14 1:13:03 Power Generator failure (Indeterminate) Team claimed that the site is located on a mountain , require long walk to reach the site, ETA 5/24/2020 6:00 AM INC380865 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/23/2020 21:29 0:58:03 Power Generator failure (Indeterminate) Team has been informed , ETA 11:20 PM INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/23/2020 21:30 0:57:03 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380763 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/23/2020 21:34 0:53:03 Power Power Failure (Indeterminate) Unsafe area; TP team will reach the site tomorrow at 8:10 am. INC380867 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/23/2020 21:45 0:42:03 Power Generator failure (Indeterminate) The team cannot reach on the site at night . Due the site is located in private house ETA: 7:00 AM INC380867 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/23/2020 21:45 0:42:03 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO021 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Update evaluation will be done this May 23rd Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Update evaluation will be done this May 23rd Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 23 22:17:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 24 May 2020 04:17:29 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 10 7 4 11 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 9 2 0 20 ZTE 7 7 3 0 7 Huawei 5 5 5 0 5 Network 28 21 10 0 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 3 0 4 6 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 439:19:34 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 333:45:34 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 299:05:34 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 135:56:34 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 84:55:34 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 50:29:34 Power Generator Failure (Alternator Failure) AC alternator faulty, Spare is on way to reach the region , ETA Expired , new feedback is expected INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 50:00:34 Power Generator failure (Indeterminate) Head cylinder faulty, reported by team, follow up is ongoing. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 46:46:34 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC379907 HDO430 PLATON BESACE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 8:29 39:46:34 Dependent Affected by the power issue at the main site Affected by HDO399 INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Talkpool 5/22/2020 13:18 34:57:34 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380240 HDN209 PORT_MARGOT Nord Ericsson 2G+3G C Talkpool 5/22/2020 15:10 33:05:34 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare part requested. ETR not provided yet. INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 32:03:34 Power Generator failure (Indeterminate) high temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 31:15:34 Transmission Transmission (Indeterminate) DUS faulty need to be replaced. Spare part requested. ETR not provided yet. INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 18:11:34 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 1:40 PM ETR to be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 17:03:34 Power Power Failure (Indeterminate) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 14:19:34 Power Generator failure (Indeterminate) Talkpool Break Down the Genset INC380681 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D O&M FUEL 5/23/2020 12:46 11:29:34 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 5:00 PM ETR, The team cannot reach the site because of the road blocked by protesters INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G+3G D Talkpool 5/23/2020 14:16 9:59:34 Power Generator Failure (Engine broken) Talkpool breakdown the genset, New update will be share once available INC380832 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/23/2020 16:38 7:37:34 Power Generator failure (Indeterminate) Access issue. The follow up is ongoing with the site inspector INC380751 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 5/23/2020 19:58 4:17:34 Power Generator failure (Indeterminate) Site suspected out of fuel , waiting for pictures INC380752 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/23/2020 20:01 4:14:34 Power Generator failure (Indeterminate) The team cannot reach on the site at night . Due to unsafe are ETA: 7:00 AM INC380752 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 5/23/2020 20:01 4:14:34 Dependent Affected by the power issue at the main site Affected by HDO111 INC380757 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 5/23/2020 20:28 3:47:34 Transmission Transmission (Indeterminate) RAN TP team has been informed and follow-up is ongoing to reach the site. ETA not available yet. INC380864 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/23/2020 21:14 3:01:34 Power Generator failure (Indeterminate) Team claimed that the site is located on a mountain , require long walk to reach the site, ETA 6:00 AM INC380865 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/23/2020 21:29 2:46:34 Power Generator failure (Indeterminate) TP is not managing it's team to reach the site INC380763 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/23/2020 21:34 2:41:34 Power Power Failure (Indeterminate) Unsafe area; team cannot reach the site at night. TP team will reach the site this morning at 8:10 am. INC380851 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/23/2020 21:34 2:41:34 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380755 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A O&M FUEL 5/23/2020 23:16 0:59:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 23, 2020) at 11:33 pm. ETR to be provided INC380755 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 5/23/2020 23:16 0:59:34 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC380755 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A O&M FUEL 5/23/2020 23:16 0:59:34 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC380755 HDO324 LA _MARDELLE Ouest Ericsson 2G A O&M FUEL 5/23/2020 23:16 0:59:34 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC380755 HDO323 BELANTON Ouest Ericsson 3G A O&M FUEL 5/23/2020 23:16 0:59:34 Dependent Affected by the fuel issue at the main site Affected by HDO343 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Update evaluation will be done this May 23rd Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Update evaluation will be done this May 23rd Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 23 22:37:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 24 May 2020 04:37:32 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 978:34:29 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 729:45:29 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 315:28:29 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 252:38:29 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 242:28:29 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 171:57:29 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Digicel 5/16/2020 20:39 171:57:29 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 131:46:29 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 103:06:29 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 62:12:29 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC380423 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 5/22/2020 18:20 30:16:29 RBS RBS Fault (DUG Failure) DUG reported faulty , new spare needed for replacement INC380351 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/22/2020 20:40 27:56:29 RBS RBS Fault (DXU failure) Faulty DXU .Spare not yet available INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 26:02:29 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/23/2020 6:02 18:34:29 Power Power Failure (Solar System failure) Site will be up once solar back up are fully charged. INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 16:28:29 RBS RBS Fault (Indeterminate) Inverter faulty. Spare needed . ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 13:36:29 RBS RBS Fault (Indeterminate) Digicel Tx team is informed to support on this INC380802 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Digicel 5/23/2020 14:34 10:02:29 RBS RBS Fault (Indeterminate) Team will check the site on 5/24/2020 , ETR to be provided INC380735 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/23/2020 17:19 7:17:29 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC380661 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/23/2020 17:20 7:16:29 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC380561 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/23/2020 17:20 7:16:29 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC380657 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/23/2020 17:23 7:13:29 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380738 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 5/23/2020 17:28 7:08:29 RBS RBS Fault (DUG Failure) DUG reported faulty , new spare needed for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G B Talkpool 5/23/2020 17:38 6:58:29 RBS RBS Fault (RUS failure) RRUS013 Faulty, Spare need to be replaced, ETR not yet provided. INC380851 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/23/2020 19:34 5:02:29 Power Power Failure (Solar System failure) Solar system failed; Sector should be back in service with sun energy. INC380761 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 5/23/2020 22:02 2:34:29 Power Power Failure (Indeterminate) Unsafe area, team will reach the site at 8 AM INC380768 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/23/2020 22:20 2:16:29 Power Power Failure (Solar System failure) Solar system failed; Sector should be back in service with sun energy. INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 1:14:29 RBS RBS Fault (Indeterminate) Team is informed , ETA not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 23 23:17:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 24 May 2020 05:17:33 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 12 7 4 14 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 9 2 0 22 ZTE 7 7 3 0 7 Huawei 8 8 7 1 8 Network 33 24 12 1 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 4 0 4 7 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 440:19:51 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 334:45:51 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 300:05:51 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 136:56:51 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 85:55:51 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 51:29:51 Power Generator Failure (Alternator Failure) AC alternator faulty, Spare is on way to reach the region , ETA Expired , new feedback is expected INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 51:00:51 Power Generator failure (Indeterminate) Head cylinder faulty, reported by team, follow up is ongoing. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 47:46:51 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC379907 HDO430 PLATON BESACE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 8:29 40:46:51 Dependent Affected by the power issue at the main site Affected by HDO399 INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Talkpool 5/22/2020 13:18 35:57:51 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380240 HDN209 PORT_MARGOT Nord Ericsson 2G+3G C Talkpool 5/22/2020 15:10 34:05:51 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare part requested. ETR not provided yet. INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 33:03:51 Power Generator failure (Indeterminate) high temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 32:15:51 Transmission Transmission (Indeterminate) DUS faulty need to be replaced. Spare part requested. ETR not provided yet. INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 19:11:51 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 1:40 PM ETR to be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 18:03:51 Power Power Failure (Indeterminate) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 15:19:51 Power Generator failure (Indeterminate) Talkpool Break Down the Genset INC380681 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D O&M FUEL 5/23/2020 12:46 12:29:51 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 5:00 PM ETR, The team cannot reach the site because of the road blocked by protesters INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G+3G D Talkpool 5/23/2020 14:16 10:59:51 Power Generator Failure (Engine broken) Talkpool breakdown the genset, New update will be share once available INC380832 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/23/2020 16:38 8:37:51 Power Generator failure (Indeterminate) Access issue. The follow up is ongoing with the site inspector INC380751 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 5/23/2020 19:58 5:17:51 Power Generator failure (Indeterminate) Site suspected out of fuel , waiting for pictures INC380752 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/23/2020 20:01 5:14:51 Power Generator failure (Indeterminate) The team cannot reach on the site at night . Due to unsafe are ETA: 7:00 AM INC380752 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 5/23/2020 20:01 5:14:51 Dependent Affected by the power issue at the main site Affected by HDO111 INC380757 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 5/23/2020 20:28 4:47:51 Transmission Transmission (Indeterminate) RAN TP team has been informed. But TP team refuses to reach the site at this time. INC380864 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/23/2020 21:14 4:01:51 Power Generator failure (Indeterminate) Team claimed that the site is located on a mountain , require long walk to reach the site, ETA 6:00 AM INC380865 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/23/2020 21:29 3:46:51 Power Generator failure (Indeterminate) TP is not managing it's team to reach the site INC380763 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/23/2020 21:34 3:41:51 Power Power Failure (Indeterminate) Unsafe area, TP team cannot reach the site at night. TP team will reach the site this morning at 8:10 am. INC380851 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/23/2020 21:34 3:41:51 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380755 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A O&M FUEL 5/23/2020 23:16 1:59:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 23, 2020) at 11:33 pm. ETR to be provided INC380755 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 5/23/2020 23:16 1:59:51 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC380755 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A O&M FUEL 5/23/2020 23:16 1:59:51 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC380755 HDO324 LA _MARDELLE Ouest Ericsson 2G A O&M FUEL 5/23/2020 23:16 1:59:51 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC380755 HDO323 BELANTON Ouest Ericsson 3G A O&M FUEL 5/23/2020 23:16 1:59:51 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC380777 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 5/24/2020 0:04 1:11:51 Power Power Failure (Indeterminate) Team has been informed; ETA 3:30 am. INC380776 HDC319 NIRVA Centre Ericsson 2G D Talkpool 5/24/2020 0:04 1:11:51 Power Power Failure (Indeterminate) Team has been informed; ETA 3:30 am. INC380861 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A O&M FUEL 5/24/2020 0:22 0:53:51 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/24/2020 12:27 AM , ETR to be provided by them INC380861 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G D O&M FUEL 5/24/2020 0:22 0:53:51 Dependent Affected by the power issue at the main site Affected by HDO629 INC380887 HAIDO686 VALERIO_CANEZ Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 0:50 0:25:51 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Update evaluation will be done this May 23rd Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Update evaluation will be done this May 23rd Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 24 01:23:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 24 May 2020 07:23:22 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 15 9 4 16 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 11 2 0 26 ZTE 8 8 4 1 8 Huawei 10 10 9 1 10 Network 39 29 15 2 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 5 0 4 7 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 442:26:17 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 336:52:17 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 302:12:17 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 139:03:17 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 88:02:17 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 53:36:17 Power Generator Failure (Alternator Failure) AC alternator faulty, Spare is on way to reach the region , ETA Expired , new feedback is expected INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 53:07:17 Power Generator failure (Indeterminate) Head cylinder faulty, reported by team, follow up is ongoing. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 49:53:17 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC379907 HDO430 PLATON BESACE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 8:29 42:53:17 Dependent Affected by the power issue at the main site Affected by HDO399 INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Talkpool 5/22/2020 13:18 38:04:17 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380240 HDN209 PORT_MARGOT Nord Ericsson 2G+3G C Talkpool 5/22/2020 15:10 36:12:17 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare part requested. ETR not provided yet. INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 35:10:17 Power Generator failure (Indeterminate) high temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 34:22:17 Transmission Transmission (Indeterminate) DUS faulty need to be replaced. Spare part requested. ETR not provided yet. INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 21:18:17 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 1:40 PM ETR to be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 20:10:17 Power Power Failure (Indeterminate) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 17:26:17 Power Generator failure (Indeterminate) Talkpool Break Down the Genset INC380681 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D O&M FUEL 5/23/2020 12:46 14:36:17 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 5:00 PM ETR, The team cannot reach the site because of the road blocked by protesters INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G+3G D Talkpool 5/23/2020 14:16 13:06:17 Power Generator Failure (Engine broken) Talkpool breakdown the genset, New update will be share once available INC380832 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/23/2020 16:38 10:44:17 Power Generator failure (Indeterminate) Access issue. The follow up is ongoing with the site inspector INC380751 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 5/23/2020 19:58 7:24:17 Power Generator failure (Indeterminate) Site suspected out of fuel , waiting for pictures INC380752 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/23/2020 20:01 7:21:17 Power Generator failure (Indeterminate) The team cannot reach on the site at night . Due to unsafe are ETA: 7:00 AM INC380752 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 5/23/2020 20:01 7:21:17 Dependent Affected by the power issue at the main site Affected by HDO111 INC380757 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 5/23/2020 20:28 6:54:17 Transmission Transmission (Indeterminate) RAN TP team has been informed. But TP team refuses to reach the site at this time. INC380864 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/23/2020 21:14 6:08:17 Power Generator failure (Indeterminate) Team claimed that the site is located on a mountain , require long walk to reach the site, ETA 6:00 AM INC380865 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/23/2020 21:29 5:53:17 Power Generator failure (Indeterminate) TP is not managing it's team to reach the site INC380763 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/23/2020 21:34 5:48:17 Power Power Failure (Indeterminate) Unsafe area team cannot reach the site at night. TP team will reach the site this morning at 8:10 am. INC380851 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/23/2020 21:34 5:48:17 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380869 HAIDO686 VALERIO_CANEZ Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 5/23/2020 21:50 5:32:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/24/2020 at 1:55 AM. ETR not provided from them INC380755 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A O&M FUEL 5/23/2020 23:16 4:06:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 23, 2020) at 11:33 pm. But, the site will not be filled until a complete rectification of the site is carried out by the TP team. INC380755 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 5/23/2020 23:16 4:06:17 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC380755 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A O&M FUEL 5/23/2020 23:16 4:06:17 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC380755 HDO324 LA _MARDELLE Ouest Ericsson 2G A O&M FUEL 5/23/2020 23:16 4:06:17 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC380755 HDO323 BELANTON Ouest Ericsson 3G A O&M FUEL 5/23/2020 23:16 4:06:17 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC380777 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 5/24/2020 0:04 3:18:17 Power Power Failure (Indeterminate) Team has been informed; ETA 3:30 am. INC380776 HDC319 NIRVA Centre Ericsson 2G D Talkpool 5/24/2020 0:04 3:18:17 Power Power Failure (Indeterminate) Team has been informed; ETA 3:30 am. INC380861 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A O&M FUEL 5/24/2020 0:22 3:00:17 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/24/2020 12:27 AM , ETR to be provided by them INC380861 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G D O&M FUEL 5/24/2020 0:22 3:00:17 Dependent Affected by Fuel issue at the main site Affected by HDO629 INC380779 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G+3G A Talkpool 5/24/2020 1:02 2:20:17 Power Power Failure (Indeterminate) Team has been informed; ETA 6:15 am. INC380888 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 5/24/2020 1:09 2:13:17 Power Generator failure (Indeterminate) Team has been informed. ETA: 5:00 AM INC380783 HDO115 CATALPA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 1:19 2:03:17 Power Generator failure (Indeterminate) Team has been informed. ETA: 3:30 AM INC380893 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 5/24/2020 1:34 1:48:17 Power Power Failure (Indeterminate) Team has been informed; ETA 4:20 am. INC380792 HAIDO258 LILAVOIS_14 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 1:36 1:46:17 Power Generator failure (Indeterminate) Team has been informed. ETA: 4:20 AM INC380787 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 5/24/2020 1:54 1:28:17 Power Generator failure (Indeterminate) Due to unsafe area , team cannot reach the site right now , ETA 6:00 AM INC380894 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 5/24/2020 2:00 1:22:17 Power Power Failure (Indeterminate) Team has been informed; 4:45 am. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Update evaluation will be done this May 23rd Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Update evaluation will be done this May 23rd Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 24 01:25:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 24 May 2020 07:25:14 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 981:22:41 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 732:33:41 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 318:16:41 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 255:26:41 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 245:16:41 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 174:45:41 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Digicel 5/16/2020 20:39 174:45:41 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 134:34:41 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 105:54:41 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 65:00:41 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC380423 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 5/22/2020 18:20 33:04:41 RBS RBS Fault (DUG Failure) DUG reported faulty , new spare needed for replacement INC380351 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/22/2020 20:40 30:44:41 RBS RBS Fault (DXU failure) Faulty DXU .Spare not yet available INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 28:50:41 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 19:16:41 RBS RBS Fault (Indeterminate) Inverter faulty. Spare needed . ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 16:24:41 RBS RBS Fault (Indeterminate) Team has been informed , ETA not yet available INC380802 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 5/23/2020 14:34 12:50:41 RBS RBS Fault (Indeterminate) Team will check the site on 5/24/2020 , ETR to be provided INC380735 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/23/2020 17:19 10:05:41 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC380661 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/23/2020 17:20 10:04:41 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC380561 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/23/2020 17:20 10:04:41 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC380738 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 5/23/2020 17:28 9:56:41 RBS RBS Fault (DUG Failure) DUG reported faulty , new spare needed for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G B Talkpool 5/23/2020 17:38 9:46:41 RBS RBS Fault (RUS failure) RRUS013 Faulty, Spare need to be replaced, ETR not yet provided. INC380761 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 5/23/2020 22:02 5:22:41 Power Power Failure (Indeterminate) Unsafe area, team will reach the site at 8 AM INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 4:02:41 RBS RBS Fault (Indeterminate) Team is informed , ETA not yet available INC380894 HDC220 MAISSADE Centre Ericsson 2G B Talkpool 5/24/2020 1:58 1:26:41 Power Power Failure (Indeterminate) Team is on the way to reach the site. ETA:5 AM INC380793 HDC338 GRAND-ISLET Artibonite D Talkpool 5/24/2020 2:58 0:26:41 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 24 02:09:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 24 May 2020 08:09:27 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 16 9 6 21 52 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 11 2 0 32 ZTE 10 10 5 1 10 Huawei 10 10 9 1 10 Network 48 31 16 2 52 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 5 0 4 13 52 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 443:12:05 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 337:38:05 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 302:58:05 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 139:49:05 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 88:48:05 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 54:22:05 Power Generator Failure (Alternator Failure) AC alternator faulty, Spare is on way to reach the region , ETA Expired , new feedback is expected INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 53:53:05 Power Generator failure (Indeterminate) Head cylinder faulty, reported by team, follow up is ongoing. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 50:39:05 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC379907 HDO430 PLATON BESACE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 8:29 43:39:05 Dependent Affected by the power issue at the main site Affected by HDO399 INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Talkpool 5/22/2020 13:18 38:50:05 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380240 HDN209 PORT_MARGOT Nord Ericsson 2G+3G C Talkpool 5/22/2020 15:10 36:58:05 Transmission Transmission (RAU failure) RAU faulty need to be replaced. Spare part requested. ETR not provided yet. INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 35:56:05 Power Generator failure (Indeterminate) high temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 35:08:05 Transmission Transmission (Indeterminate) DUS faulty need to be replaced. Spare part requested. ETR not provided yet. INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 22:04:05 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 1:40 PM ETR to be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 20:56:05 Power Power Failure (Indeterminate) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 18:12:05 Power Generator failure (Indeterminate) Talkpool Break Down the Genset INC380681 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D O&M FUEL 5/23/2020 12:46 15:22:05 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 5:00 PM ETR, The team cannot reach the site because of the road blocked by protesters INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G+3G D Talkpool 5/23/2020 14:16 13:52:05 Power Generator Failure (Engine broken) Talkpool breakdown the genset, New update will be share once available INC380832 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/23/2020 16:38 11:30:05 Power Generator failure (Indeterminate) Access issue. The follow up is ongoing with the site inspector INC380751 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 5/23/2020 19:58 8:10:05 Power Generator failure (Indeterminate) Site suspected out of fuel , waiting for pictures INC380752 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/23/2020 20:01 8:07:05 Power Generator failure (Indeterminate) The team cannot reach on the site at night . Due to unsafe are ETA: 7:00 AM INC380752 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 5/23/2020 20:01 8:07:05 Dependent Affected by the power issue at the main site Affected by HDO111 INC380757 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 5/23/2020 20:28 7:40:05 Transmission Transmission (Indeterminate) RAN TP team has been informed. But TP team refuses to reach the site at this time. Team will reach the site this morning. ETA not provided yet. INC380864 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/23/2020 21:14 6:54:05 Power Generator failure (Indeterminate) Team claimed that the site is located on a mountain , require long walk to reach the site, ETA 6:00 AM INC380865 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/23/2020 21:29 6:39:05 Power Generator failure (Indeterminate) TP is not managing it's team to reach the site INC380763 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/23/2020 21:34 6:34:05 Power Power Failure (Indeterminate) Unsafe area team cannot reach the site at night. TP team will reach the site this morning at 8:10 am. INC380851 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/23/2020 21:34 6:34:05 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380869 HAIDO686 VALERIO_CANEZ Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 5/23/2020 21:50 6:18:05 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/24/2020 at 1:55 AM. ETR not provided from them INC380755 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A O&M FUEL 5/23/2020 23:16 4:52:05 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 23, 2020) at 11:33 pm. But, the site will not be filled until a complete rectification of the site is carried out by the TP team. INC380755 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 5/23/2020 23:16 4:52:05 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC380755 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A O&M FUEL 5/23/2020 23:16 4:52:05 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC380755 HDO324 LA _MARDELLE Ouest Ericsson 2G A O&M FUEL 5/23/2020 23:16 4:52:05 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC380755 HDO323 BELANTON Ouest Ericsson 3G A O&M FUEL 5/23/2020 23:16 4:52:05 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC380879 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE C Talkpool 5/23/2020 23:40 4:28:05 Power Generator failure (Indeterminate) Due to noises causing by the genset , watchman stopped it till daytime , ETR 7:00 AM INC380776 HDC319 NIRVA Centre Ericsson 2G D Talkpool 5/24/2020 0:04 4:04:05 Power Power Failure (Indeterminate) Team has been informed; ETA 3:30 am has expired. More feedback is expected from TP team INC380777 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 5/24/2020 0:04 4:04:05 Power Power Failure (Indeterminate) Team is on site INC380861 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A O&M FUEL 5/24/2020 0:22 3:46:05 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/24/2020 12:27 AM , ETR to be provided by them INC380861 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G D O&M FUEL 5/24/2020 0:22 3:46:05 Dependent Affected by Fuel issue at the main site Affected by HDO629 INC380779 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G+3G A Talkpool 5/24/2020 1:02 3:06:05 Power Power Failure (Indeterminate) Team has been informed; ETA 6:15 am. INC380888 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 5/24/2020 1:09 2:59:05 Power Generator failure (Indeterminate) Team has been informed. ETA: 5:00 AM INC380783 HDO115 CATALPA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 1:19 2:49:05 Power Generator failure (Indeterminate) Team is waiting for the access INC380893 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 5/24/2020 1:34 2:34:05 Power Power Failure (Indeterminate) Team has been informed; ETA 4:20 am. INC380792 HAIDO258 LILAVOIS_14 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 1:36 2:32:05 Power Generator failure (Indeterminate) Team has been informed. ETA: 4:20 AM INC380787 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 5/24/2020 1:54 2:14:05 Power Generator failure (Indeterminate) Due to unsafe area , team cannot reach the site right now , ETA 6:00 AM INC380894 HDC220 MAISSADE Centre Ericsson 2G+3G B Talkpool 5/24/2020 2:00 2:08:05 Power Power Failure (Indeterminate) Team has been informed; 4:45 am. INC380894 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 5/24/2020 3:02 1:06:05 Dependent Affected by the power issue at the main site Affected by HDC220 INC380894 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 5/24/2020 3:02 1:06:05 Dependent Affected by the power issue at the main site Affected by HDC220 INC380894 HDN286 LAPILA_PIGNON Nord Ericsson 2G D Talkpool 5/24/2020 3:02 1:06:05 Dependent Affected by the power issue at the main site Affected by HDC220 INC380894 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 5/24/2020 3:02 1:06:05 Dependent Affected by the power issue at the main site Affected by HDC220 INC380894 HDC307 HAUT_CAY_A_HONDE Centre Ericsson 2G A Talkpool 5/24/2020 3:02 1:06:05 Dependent Affected by the power issue at the main site Affected by HDC220 INC380894 HDC233 BOROC Centre Ericsson 2G D Talkpool 5/24/2020 3:02 1:06:05 Dependent Affected by the power issue at the main site Affected by HDC220 INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 0:53:05 Power Generator failure (Indeterminate) Team reported that area wasn't safe to cross on night time , ETA 6:00 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Update evaluation will be done this May 23rd Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Update evaluation will be done this May 23rd Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 24 04:27:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 24 May 2020 10:27:24 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 984:24:49 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 735:35:49 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 321:18:49 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 248:18:49 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 177:47:49 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Digicel 5/16/2020 20:39 177:47:49 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 22:18:49 RBS RBS Fault (Indeterminate) Inverter faulty. Spare needed . ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 19:26:49 RBS RBS Fault (Indeterminate) Team has been informed , ETA 7:15 AM INC380802 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 5/23/2020 14:34 15:52:49 RBS RBS Fault (Indeterminate) Team will check the site on 5/24/2020 , ETR to be provided INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 7:04:49 RBS RBS Fault (Indeterminate) Team is informed , ETA 8:00 AM INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 137:36:49 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 258:28:49 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 108:56:49 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 68:02:49 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC380423 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 5/22/2020 18:20 36:06:49 RBS RBS Fault (DUG Failure) DUG reported faulty , new spare needed for replacement INC380351 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/22/2020 20:40 33:46:49 RBS RBS Fault (DXU failure) Faulty DXU .Spare not yet available INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 31:52:49 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow INC380738 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 5/23/2020 17:28 12:58:49 RBS RBS Fault (DUG Failure) DUG reported faulty , new spare needed for replacement INC380735 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/23/2020 17:19 13:07:49 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC380661 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/23/2020 17:20 13:06:49 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC380561 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/23/2020 17:20 13:06:49 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC380182 HDC370 COLLADERE Artibonite Ericsson 2G B Talkpool 5/23/2020 17:38 12:48:49 RBS RBS Fault (RUS failure) RRUS013 Faulty, Spare need to be replaced, ETR not yet provided. INC380761 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 5/23/2020 22:02 8:24:49 Power Power Failure (Indeterminate) Unsafe area, team will reach the site at 8 AM INC380793 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/24/2020 2:58 3:28:49 RBS RBS Fault (Indeterminate) Team will reach the site after solved the tX issue at HDC274 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 24 05:17:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 24 May 2020 11:17:23 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 24th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 24th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 446:07:00 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 340:33:00 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 305:53:00 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 142:44:00 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 91:43:00 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 57:17:00 Power Generator Failure (Alternator Failure) AC alternator faulty, Spare is on way to reach the region , ETA Expired , new feedback is expected INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 56:48:00 Power Generator failure (Indeterminate) Head cylinder faulty, reported by team, follow up is ongoing. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 53:34:00 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC379907 HDO430 PLATON BESACE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 8:29 46:34:00 Dependent Affected by the power issue at the main site Affected by HDO399 INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Talkpool 5/22/2020 13:18 41:45:00 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380240 HDN209 PORT_MARGOT Nord Ericsson 2G+3G C Talkpool 5/22/2020 15:10 39:53:00 Transmission Transmission (RAU failure) RAU collected and the replacement is scheduled for this morning at 7:15 am. INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 38:51:00 Power Generator failure (Indeterminate) high temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 38:03:00 Transmission Transmission (Indeterminate) DUS faulty need to be replaced. Spare part requested. ETR not provided yet. INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 24:59:00 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 1:40 PM ETR to be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 23:51:00 Power Power Failure (Indeterminate) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 21:07:00 Power Generator failure (Indeterminate) Talkpool Break Down the Genset INC380681 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D O&M FUEL 5/23/2020 12:46 18:17:00 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 5:00 PM ETR, The team cannot reach the site because of the road blocked by protesters INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G+3G D Talkpool 5/23/2020 14:16 16:47:00 Power Generator Failure (Engine broken) Talkpool breakdown the genset, New update will be share once available INC380750 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/23/2020 19:54 11:09:00 Dependent Affected by the power issue at the main site Affected by HDC318 INC380751 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 5/23/2020 19:58 11:05:00 Power Generator failure (Indeterminate) Site suspected out of fuel , waiting for pictures INC380752 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/23/2020 20:01 11:02:00 Power Generator failure (Indeterminate) The team cannot reach on the site at night . Due to unsafe are ETA: 7:00 AM INC380752 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 5/23/2020 20:01 11:02:00 Dependent Affected by the power issue at the main site Affected by HDO111 INC380757 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 5/23/2020 20:28 10:35:00 Transmission Transmission (Indeterminate) RAN TP team has been informed. Team will reach the site this morning at 8:10 am. INC380864 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/23/2020 21:14 9:49:00 Power Generator failure (Indeterminate) Team claimed that the site is located on a mountain , require long walk to reach the site, ETA 6:20 AM INC380865 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/23/2020 21:29 9:34:00 Power Generator failure (Indeterminate) Team is on site INC380763 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/23/2020 21:34 9:29:00 Power Power Failure (Indeterminate) Unsafe area TP team cannot reach the site at night. TP team will reach the site this morning at 8:10 am. INC380851 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/23/2020 21:34 9:29:00 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380869 HAIDO686 VALERIO_CANEZ Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 5/23/2020 21:50 9:13:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/24/2020 at 1:55 AM. ETR not provided from them INC380610 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/23/2020 21:54 9:09:00 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380755 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A O&M FUEL 5/23/2020 23:16 7:47:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 23, 2020) at 11:33 pm. But, the site will not be filled until a complete rectification of the site is carried out by the TP team. INC380755 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 5/23/2020 23:16 7:47:00 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC380755 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A O&M FUEL 5/23/2020 23:16 7:47:00 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC380755 HDO324 LA _MARDELLE Ouest Ericsson 2G A O&M FUEL 5/23/2020 23:16 7:47:00 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC380755 HDO323 BELANTON Ouest Ericsson 3G A O&M FUEL 5/23/2020 23:16 7:47:00 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC380777 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 5/24/2020 0:04 6:59:00 Power Power Failure (Indeterminate) Team is still working on site. INC380861 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE A O&M FUEL 5/24/2020 0:22 6:41:00 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/24/2020 12:27 AM , ETR to be provided by them INC380861 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G D O&M FUEL 5/24/2020 0:22 6:41:00 Dependent Affected by Fuel issue at the main site Affected by HDO629 INC380779 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G+3G A Talkpool 5/24/2020 1:02 6:01:00 Power Power Failure (Indeterminate) Team is working on site. INC380888 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/24/2020 1:09 5:54:00 Power Generator failure (Indeterminate) Team is working on the site. INC380888 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/24/2020 1:09 5:54:00 Dependent Affected by the power issue at the main site Affected by HDO525 INC380888 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/24/2020 1:09 5:54:00 Dependent Affected by the power issue at the main site Affected by HDO525 INC380888 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/24/2020 1:09 5:54:00 Dependent Affected by the power issue at the main site Affected by HDO525 INC380893 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 5/24/2020 1:34 5:29:00 Power Power Failure (Indeterminate) Team is working on site. INC380787 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 5/24/2020 1:54 5:09:00 Power Generator failure (Indeterminate) Due to unsafe area , team cannot reach the site right now , new ETA 7:35 AM INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 3:48:00 Power Generator failure (Indeterminate) Team is waiting for access INC380799 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/24/2020 4:15 2:48:00 Power Generator failure (Indeterminate) Portable genset out of fuel , ETR to be provided by TP INC380905 HDN210 PILATE Nord Ericsson 2G D Talkpool 5/24/2020 4:34 2:29:00 Power Power Failure (Indeterminate) Team has been informed; ETA 7:45 am. INC380905 HDN225 RAVINE_TROMPETTE Nord Ericsson 2G D Talkpool 5/24/2020 4:34 2:29:00 Dependent Affected by the power issue at the main site Affected by HDN210 INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/24/2020 6:02 1:01:00 Power Power Failure (E-power system fail) Site will be restored with sunrise INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:29 0:34:00 Power Generator failure (Indeterminate) Team has been informed , ETA not yet available INC381005 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 5/24/2020 6:30 0:33:00 Power Generator failure (Indeterminate) Team has been informed , ETA not yet available INC381005 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 5/24/2020 6:30 0:33:00 Dependent Affected by the power issue at the main site Affected by HDO356 INC381004 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 6:31 0:32:00 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC381004 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/24/2020 6:31 0:32:00 Dependent Affected by the power issue at the main site Affected by HDO511 INC381006 HDO336 NAN_CAFE Ouest Ericsson 2G A Talkpool 5/24/2020 6:41 0:22:00 Power Generator failure (Indeterminate) Team has been informed , ETA not yet available Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 985:01:00 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 736:12:00 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 321:55:00 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 248:55:00 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 178:24:00 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Digicel 5/16/2020 20:39 178:24:00 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 22:55:00 RBS RBS Fault (Indeterminate) Inverter faulty. Spare needed . ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 20:03:00 RBS RBS Fault (Indeterminate) Team has been informed , ETA 7:15 AM INC380802 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 5/23/2020 14:34 16:29:00 RBS RBS Fault (Indeterminate) Team will check the site on 5/24/2020 , ETR to be provided INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 7:41:00 RBS RBS Fault (Indeterminate) Team is informed , ETA 8:00 AM INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 138:13:00 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare not yet available INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 259:05:00 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 109:33:00 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 68:39:00 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC380423 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 5/22/2020 18:20 36:43:00 RBS RBS Fault (DUG Failure) DUG reported faulty , new spare needed for replacement INC380351 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/22/2020 20:40 34:23:00 RBS RBS Fault (DXU failure) Faulty DXU .Spare not yet available INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 32:29:00 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow INC380738 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 5/23/2020 17:28 13:35:00 RBS RBS Fault (DUG Failure) DUG reported faulty , new spare needed for replacement INC380735 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/23/2020 17:19 13:44:00 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC380661 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/23/2020 17:20 13:43:00 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC380561 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/23/2020 17:20 13:43:00 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC380182 HDC370 COLLADERE Artibonite Ericsson 2G B Talkpool 5/23/2020 17:38 13:25:00 RBS RBS Fault (RUS failure) RRUS013 Faulty, Spare need to be replaced, ETR not yet provided. INC380761 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 5/23/2020 22:02 9:01:00 Power Power Failure (Indeterminate) Unsafe area, team will reach the site at 8 AM INC380793 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/24/2020 2:58 4:05:00 RBS RBS Fault (Indeterminate) Team will reach the site after solved the tX issue at HDC274 Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on monday May 25th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on monday May 25th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on monday May 25th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on monday May 25th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC380716 HDN288 PHAETON_TIMILI Nord-Est Ericsson 2G D Talkpool 5/23/2020 15:26 5/23/2020 18:48 3:22:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC380717 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G+LTE A Talkpool 5/23/2020 15:22 5/23/2020 18:45 3:23:00 4:00:00 Compliant Power Power Failure (Indeterminate) Commercial power, Site is expected to be up with EDH OK Site is restored with the commercial power(EDH) INC380746 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 5/23/2020 18:26 5/23/2020 19:45 1:19:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC380854 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 5/23/2020 19:46 5/23/2020 21:16 1:30:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Genset has been restarted on manually mode. INC380721 HDC315 PLASSAC 1 Artibonite Ericsson 2G D O&M Fuel 5/23/2020 15:34 5/23/2020 20:30 4:56:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel has been added. INC380776 HDC319 NIRVA Centre Ericsson 2G D Talkpool 5/24/2020 0:04 5/24/2020 5:25 5:21:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC380894 HDC220 MAISSADE Centre Ericsson 2G+3G B Talkpool 5/24/2020 2:00 5/24/2020 5:53 3:53:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC380894 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 5/24/2020 3:02 5/24/2020 5:53 2:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC220 Cascaded Site is back in service once issue solved at the main site. INC380894 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 5/24/2020 3:02 5/24/2020 5:53 2:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC220 Cascaded Site is back in service once issue solved at the main site. INC380894 HDN286 LAPILA_PIGNON Nord Ericsson 2G D Talkpool 5/24/2020 3:02 5/24/2020 5:53 2:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC220 Cascaded Site is back in service once issue solved at the main site. INC380894 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 5/24/2020 3:02 5/24/2020 5:53 2:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC220 Cascaded Site is back in service once issue solved at the main site. INC380894 HDC307 HAUT_CAY_A_HONDE Centre Ericsson 2G A Talkpool 5/24/2020 3:02 5/24/2020 5:53 2:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC220 Cascaded Site is back in service once issue solved at the main site. INC380894 HDC233 BOROC Centre Ericsson 2G D Talkpool 5/24/2020 3:02 5/24/2020 5:53 2:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC220 Cascaded Site is back in service once issue solved at the main site. INC380894 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 5/24/2020 3:02 5/24/2020 5:53 2:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC220 Cascaded Site is back in service once issue solved at the main site. INC380804 HDO136 ACRA_FACTORY Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/23/2020 17:37 5/23/2020 19:36 1:59:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Reset emergency stop button, restart genset. INC380836 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/23/2020 16:24 5/23/2020 19:03 2:39:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Restart genset and powered ZTE cabinet. INC380593 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/23/2020 13:45 5/23/2020 19:51 6:06:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Need to be justified 9 gals Fuel added in the portable genset INC380855 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/23/2020 19:51 5/23/2020 20:20 0:29:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm is cleared by itself INC380858 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/23/2020 20:06 5/23/2020 22:22 2:16:00 4:00:00 Compliant Power Generator failure (High temperature) High Temperature due to radiator dirty OK 1 gal and half of water added then genset restarted INC380858 HAIDO639 RUE SUNSHINE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/23/2020 20:06 5/23/2020 22:22 2:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO255 Cascaded Back in service with the main site INC380858 HDO078 PUBLIN_11 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/23/2020 20:06 5/23/2020 22:22 2:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO255 Cascaded Back in service with the main site INC380690 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/23/2020 13:34 5/23/2020 22:28 8:54:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Need to be justified 5 gals Fuel added in the portable genset INC380690 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/23/2020 13:34 5/23/2020 22:28 8:54:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Attached to HDO511 Cascaded Back in service with the main site INC380783 HDO115 CATALPA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 1:19 5/24/2020 5:58 4:39:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to loose contact in the fan belt Need to be justified Fan belt readjusted, reset alarm and genset restarted INC380792 HAIDO258 LILAVOIS_14 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 1:36 5/24/2020 6:00 4:24:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Start with another battery. INC380832 HAIDO170 CITE_SIMON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/23/2020 16:38 5/24/2020 6:37 13:59:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC380539 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/23/2020 8:30 5/23/2020 20:01 11:31:00 4:00:00 Compliant Power Generator failure (Indeterminate) Low fuel level OK HPU board has been reset and genset restarted INC380848 HGA006 LA_HATTE Nippes Ericsson 2G C Talkpool 5/23/2020 18:41 5/23/2020 20:30 1:49:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Fan belt and starter battery issue OK Team replaced the fan belt and genset restarted with another battery INC380848 HDS225 NERETTE Sud Ericsson 2G B Talkpool 5/23/2020 18:41 5/23/2020 20:30 1:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HGA006 Cascaded Site back on air with the main site INC380848 HDS263 MASEILLAN Sud Ericsson 2G D Talkpool 5/23/2020 18:41 5/23/2020 20:30 1:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HGA006 Cascaded Site back on air with the main site INC380848 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 5/23/2020 18:41 5/23/2020 20:30 1:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HGA006 Cascaded Site back on air with the main site INC380848 HDS295 MORNE_AQUIN Sud Ericsson 2G A Talkpool 5/23/2020 18:41 5/23/2020 20:30 1:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HGA006 Cascaded Site back on air with the main site INC380848 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 5/23/2020 18:41 5/23/2020 20:30 1:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HGA006 Cascaded Site back on air with the main site INC380848 HDS226 AQUIN Sud Ericsson 2G A Talkpool 5/23/2020 18:41 5/23/2020 20:30 1:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HGA006 Cascaded Site back on air with the main site INC380848 HDS245 GRISON Sud Ericsson 2G D Talkpool 5/23/2020 18:41 5/23/2020 20:30 1:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HGA006 Cascaded Site back on air with the main site INC380848 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 5/23/2020 18:41 5/23/2020 20:30 1:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HGA006 Cascaded Site back on air with the main site INC380861 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE A Talkpool 5/23/2020 20:46 5/23/2020 22:48 2:02:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored but RCA and resolution details are expected INC380861 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G D Talkpool 5/23/2020 20:46 5/23/2020 22:48 2:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO629 Cascaded Recovered with the main site INC379846 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/21/2020 19:12 5/24/2020 1:20 54:08:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Site back on air with solar system INC380879 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE C Talkpool 5/24/2020 3:41 5/24/2020 5:54 2:13:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is restored but RCA and resolutions details not yet provided Sector- Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC380745 HDC210 LABACIE Artibonite Ericsson 2G B Talkpool 5/23/2020 18:17 5/23/2020 20:21 2:04:00 4:00:00 Compliant RBS RBS Fault (DUG Failure) DUG was frozen OK DUG was reset INC380894 HDC220 MAISSADE Centre Ericsson 2G+3G B Talkpool 5/24/2020 2:00 5/24/2020 5:53 3:53:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) (Indeterminate) OK site back up without intervention INC380848 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 5/23/2020 18:41 5/23/2020 20:30 1:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HGA006 Cascaded Site back on air with the main site INC380848 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G C Talkpool 5/23/2020 18:41 5/23/2020 20:30 1:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HGA006 Cascaded Site back on air with the main site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 24 06:22:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 24 May 2020 12:22:23 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 12 8 8 21 49 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 11 2 0 33 ZTE 7 7 3 0 7 Huawei 9 9 8 1 9 Network 45 27 13 1 49 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 6 0 4 8 49 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 447:23:07 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 341:49:07 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 307:09:07 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 144:00:07 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 92:59:07 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 58:33:07 Power Generator Failure (Alternator Failure) AC alternator faulty, Spare is on way to reach the region , ETA Expired , new feedback is expected INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 58:04:07 Power Generator failure (Indeterminate) Head cylinder faulty, reported by team, follow up is ongoing. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 54:50:07 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC379907 HDO430 PLATON BESACE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 8:29 47:50:07 Dependent Affected by the power issue at the main site Affected by HDO399 INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Talkpool 5/22/2020 13:18 43:01:07 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380240 HDN209 PORT_MARGOT Nord Ericsson 2G+3G C Talkpool 5/22/2020 15:10 41:09:07 Transmission Transmission (RAU failure) Team is on site. INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 40:07:07 Power Generator failure (Indeterminate) high temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 39:19:07 Transmission Transmission (Indeterminate) DUS faulty need to be replaced. Spare part requested. ETR not provided yet. INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 26:15:07 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 1:40 PM ETR to be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 25:07:07 Power Power Failure (Indeterminate) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 22:23:07 Power Generator failure (Indeterminate) Talkpool Break Down the Genset INC380681 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D O&M FUEL 5/23/2020 12:46 19:33:07 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 5:00 PM ETR, The team cannot reach the site because of the road blocked by protesters INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G+3G D Talkpool 5/23/2020 14:16 18:03:07 Power Generator Failure (Engine broken) Talkpool breakdown the genset, New update will be share once available INC380451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/23/2020 18:02 14:17:07 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380750 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/23/2020 19:54 12:25:07 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380751 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 5/23/2020 19:58 12:21:07 Power Generator failure (Indeterminate) Site suspected out of fuel , waiting for pictures INC380757 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 5/23/2020 20:28 11:51:07 Transmission Transmission (Indeterminate) Team is waiting for access. INC380657 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/23/2020 21:01 11:18:07 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380864 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/23/2020 21:14 11:05:07 Power Generator failure (Indeterminate) Team is working on site. INC380865 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/23/2020 21:29 10:50:07 Power Generator failure (Indeterminate) Team is on site INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/23/2020 21:30 10:49:07 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380763 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/23/2020 21:34 10:45:07 Power Power Failure (Indeterminate) Unsafe area TP team cannot reach the site at night. TP team will reach the site this morning at 8:30 am. INC380851 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/23/2020 21:34 10:45:07 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380869 HAIDO686 VALERIO_CANEZ Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 5/23/2020 21:50 10:29:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/24/2020 at 1:55 AM. ETR not provided from them INC380610 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/23/2020 21:54 10:25:07 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380755 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A O&M FUEL 5/23/2020 23:16 9:03:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 23, 2020) at 11:33 pm. But, the site will not be filled until a complete rectification of the site is carried out by the TP team. INC380755 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 5/23/2020 23:16 9:03:07 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC380755 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A O&M FUEL 5/23/2020 23:16 9:03:07 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC380755 HDO324 LA _MARDELLE Ouest Ericsson 2G A O&M FUEL 5/23/2020 23:16 9:03:07 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC380755 HDO323 BELANTON Ouest Ericsson 3G A O&M FUEL 5/23/2020 23:16 9:03:07 Dependent Affected by the fuel issue at the main site Affected by HDO343 INC380777 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 5/24/2020 0:04 8:15:07 Power Generator Failure (Engine broken) Engine starter is faulty, New update will be share once available INC380861 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A O&M FUEL 5/24/2020 0:22 7:57:07 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/24/2020 12:27 AM , ETR to be provided by them INC380861 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G D O&M FUEL 5/24/2020 0:22 7:57:07 Dependent Affected by Fuel issue at the main site Affected by HDO629 INC380779 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G+3G A O&M FUEL 5/24/2020 1:02 7:17:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 24, 2020) at 08:05 AM. But, the site will not be filled until a complete rectification of the site is carried out by the TP team. INC380787 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 5/24/2020 1:54 6:25:07 Power Generator failure (Indeterminate) Team is on site. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 5:04:07 Power Generator failure (Indeterminate) Team is working on site. INC380799 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/24/2020 4:15 4:04:07 Power Generator failure (Indeterminate) Portable genset out of fuel , ETR to be provided by TP INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/24/2020 6:02 2:17:07 Power Power Failure (E-power system fail) Site will be restored with sunrise INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:29 1:50:07 Power Generator failure (Indeterminate) Team has been informed , ETA: 9:30 AM. INC381005 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 5/24/2020 6:30 1:49:07 Power Generator failure (Indeterminate) Team has been informed ,ETA: 9:15 AM INC381005 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 5/24/2020 6:30 1:49:07 Dependent Affected by the power issue at the main site Affected by HDO356 INC381004 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 6:31 1:48:07 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 8h15 AM INC381004 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/24/2020 6:31 1:48:07 Dependent Affected by the power issue at the main site Affected by HDO511 INC381006 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 5/24/2020 6:41 1:38:07 Power Generator failure (Indeterminate) Team has been informed , 10:00 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on Monday May 25th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on Monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 24 07:19:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 24 May 2020 13:19:34 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 7 7 5 17 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 9 2 0 24 ZTE 6 6 3 0 6 Huawei 6 6 5 1 6 Network 34 21 10 1 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 5 0 4 4 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 448:22:17 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 308:08:17 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 144:59:17 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 55:49:17 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Talkpool 5/22/2020 13:18 44:00:17 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380869 HAIDO686 VALERIO_CANEZ Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 5/23/2020 21:50 11:28:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 5/24/2020 at 1:55 AM. ETR not provided from them INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 342:48:17 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 93:58:17 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC380240 HDN209 PORT_MARGOT Nord Ericsson 2G+3G C Talkpool 5/22/2020 15:10 42:08:17 Transmission Transmission (RAU failure) Team is on site. INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 41:06:17 Power Generator failure (Indeterminate) high temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 40:18:17 Transmission Transmission (Indeterminate) DUS faulty need to be replaced. Spare part requested. ETR not provided yet. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 26:06:17 Power Power Failure (Indeterminate) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G+3G D Talkpool 5/23/2020 14:16 19:02:17 Power Generator Failure (Engine broken) Talkpool breakdown the genset, New update will be share once available INC380451 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/23/2020 18:02 15:16:17 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380657 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/23/2020 21:01 12:17:17 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/23/2020 21:30 11:48:17 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380763 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/23/2020 21:34 11:44:17 Transmission Transmission (Indeterminate) After power intervention Tx Team is requested, ETA not yet available. INC380851 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/23/2020 21:34 11:44:17 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380610 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/23/2020 21:54 11:24:17 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380779 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G+3G A O&M FUEL 5/24/2020 1:02 8:16:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 24, 2020) at 08:05 AM. Waiting more update INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 59:32:17 Power Generator Failure (Alternator Failure) AC alternator faulty, Spare is on way to reach the region , ETA 10:00AM INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 59:03:17 Power Generator failure (Indeterminate) Head cylinder faulty, reported by team, follow up is ongoing. INC379907 HDO430 PLATON BESACE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 8:29 48:49:17 Dependent Affected by the power issue at the main site Affected by HDO399 INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 27:14:17 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 1:40 PM ETR to be provided. INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 23:22:17 Power Generator failure (Indeterminate) Talkpool Break Down the Genset INC380681 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D O&M FUEL 5/23/2020 12:46 20:32:17 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 5:00 PM ETR, The team cannot reach the site because of the road blocked by protesters INC380751 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 5/23/2020 19:58 13:20:17 Power Generator failure (Indeterminate) Site suspected out of fuel , waiting for pictures INC380864 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/23/2020 21:14 12:04:17 Power Generator failure (Indeterminate) Team is working on site. INC380861 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A O&M FUEL 5/24/2020 0:22 8:56:17 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/24/2020 12:27 AM , ETA: 10H30 AM INC380861 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G D O&M FUEL 5/24/2020 0:22 8:56:17 Dependent Affected by Fuel issue at the main site Affected by HDO629 INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 6:03:17 Power Generator failure (Indeterminate) Team is working on site. INC381005 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 5/24/2020 6:30 2:48:17 Power Generator failure (Indeterminate) Team has been informed , 10:00 AM INC381005 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 5/24/2020 6:30 2:48:17 Dependent Affected by the power issue at the main site Affected by HDO356 INC381006 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 5/24/2020 6:41 2:37:17 Power Generator failure (Indeterminate) Team has been informed , 10:00 AM INC381006 HDO421 GROS MAPOU Ouest Ericsson 2G+3G D Talkpool 5/24/2020 6:41 2:37:17 Dependent Affected by the power issue at the main site Affected by HDO336 INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:29 2:49:17 Power Generator failure (Indeterminate) Team has been informed , ETA: 9:50 AM. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on Monday May 25th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on Monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 24 07:29:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 24 May 2020 13:29:21 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 987:26:27 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 738:37:27 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 324:20:27 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 261:30:27 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 251:20:27 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 180:49:27 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Digicel 5/16/2020 20:39 180:49:27 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 140:38:27 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare Collected. New update will be share once available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 111:58:27 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 71:04:27 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC380423 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 5/22/2020 18:20 39:08:27 RBS RBS Fault (DUG Failure) DUG reported faulty , Spare Collected. New update will be share once available INC380351 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/22/2020 20:40 36:48:27 RBS RBS Fault (DXU failure) Faulty DXU .Spare not yet available INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 34:54:27 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 25:20:27 RBS RBS Fault (Indeterminate) Inverter faulty. Spare needed . ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 22:28:27 RBS RBS Fault (Indeterminate) Team has been informed , ETA expired, new ETA is expected. INC380735 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/23/2020 17:19 16:09:27 Power Power Failure (Solar System failure) Bad weather, sector expected to be recover with solar power when batteries are fully charged INC380661 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/23/2020 17:20 16:08:27 Power Power Failure (Solar System failure) Bad weather, sector expected to be recover with solar power when batteries are fully charged INC380561 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/23/2020 17:20 16:08:27 Power Power Failure (Solar System failure) Bad weather, sector expected to be recover with solar power when batteries are fully charged INC380738 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 5/23/2020 17:28 16:00:27 RBS RBS Fault (DUG Failure) DUG reported faulty , new spare needed for replacement INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 10:06:27 RBS RBS Fault (Indeterminate) Team is working on site INC380787 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 5/24/2020 1:54 7:34:27 Power Generator failure (Indeterminate) Team is on site. INC380793 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/24/2020 2:58 6:30:27 RBS RBS Fault (Indeterminate) Team will reach the site after solved the TX issue at HDC274, ETA:10:00AM INC381008 HDO334 ORIANI Ouest Ericsson 2G C Talkpool 5/24/2020 6:58 2:30:27 RBS RBS Fault (Indeterminate) Team is working on site INC381014 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 5/24/2020 7:40 1:48:27 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet provided. INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/24/2020 9:02 0:26:27 Power Power Failure (E-power system fail) Site will be restored once the solar back up are fully charged. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 24 07:25:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 24 May 2020 13:25:00 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 9:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 24 09:26:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 24 May 2020 15:26:03 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 10 9 6 17 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 7 2 0 22 ZTE 8 7 4 0 8 Huawei 12 12 10 1 12 Network 40 26 16 1 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 5 0 3 5 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 450:28:49 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 344:54:49 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 310:14:49 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 147:05:49 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 96:04:49 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 61:38:49 Power Generator Failure (Alternator Failure) AC alternator faulty,Team is on site for replacement. INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 61:09:49 Power Generator failure (Indeterminate) Head cylinder faulty, reported by team, follow up is ongoing. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 57:55:49 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC379907 HDO430 PLATON BESACE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 8:29 50:55:49 Dependent Affected by the power issue at the main site Affected by HDO399 INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Talkpool 5/22/2020 13:18 46:06:49 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 43:12:49 Power Generator failure (Indeterminate) high temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 42:24:49 Transmission Transmission (Indeterminate) DUS faulty need to be replaced. Spare part requested. ETR not provided yet. INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 29:20:49 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 1:40 PM ETR to be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 28:12:49 Power Power Failure (Indeterminate) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 25:28:49 Power Generator failure (Indeterminate) Talkpool Break Down the Genset INC380681 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D O&M FUEL 5/23/2020 12:46 22:38:49 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 5:00 PM ETR, The team cannot reach the site because of the road blocked by protesters INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G+3G D Talkpool 5/23/2020 14:16 21:08:49 Power Generator Failure (Engine broken) Talkpool breakdown the genset, New update will be share once available INC380751 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 5/23/2020 19:58 15:26:49 Power Generator failure (Indeterminate) Fuel team is informed since 5/24/2020 10:20 AM , ETR to be provided by them INC380864 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/23/2020 21:14 14:10:49 Fuel Generator failure (Fuel issue) Team is working on site. INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/23/2020 21:30 13:54:49 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380763 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/23/2020 21:34 13:50:49 Transmission Transmission (Indeterminate) After power intervention Tx Team is requested, ETA 11:30 AM. INC380851 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/23/2020 21:34 13:50:49 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380869 HAIDO686 VALERIO_CANEZ Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/23/2020 21:50 13:34:49 Power Generator failure (Indeterminate) Fuel added, Power team was informed to send a team ASAP. INC380610 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/23/2020 21:54 13:30:49 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380861 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A O&M FUEL 5/24/2020 0:22 11:02:49 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/24/2020 12:27 AM , ETR to be provided by them INC380861 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G D O&M FUEL 5/24/2020 0:22 11:02:49 Dependent Affected by Fuel issue at the main site Affected by HDO629 INC380779 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G+3G A O&M FUEL 5/24/2020 1:02 10:22:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 24, 2020) at 08:05 AM. ETR not provided yet. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 8:09:49 Power Generator failure (Indeterminate) Team is working on site. INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G C Talkpool 5/24/2020 6:36 4:48:49 Power Generator failure (Indeterminate) Team is working on site. INC380915 HAIDO647 DUPLAN FORT-JACQUES_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/24/2020 8:46 2:38:49 Power Power Failure (Indeterminate) Team was in site and will check a battery to restart the genset. Feedback is still expected from them. New ETA not available INC380928 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/24/2020 9:03 2:21:49 Power Power Failure (Indeterminate) Team is taking the fuel at the warehouse to add in the site. ETA : will be share soon INC380938 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 5/24/2020 9:38 1:46:49 Power Power Failure (Indeterminate) Team is informed, ETA 11:45 AM. INC380938 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 5/24/2020 9:38 1:46:49 Dependent Affected by the power issue at the main site Affected by HDC280 INC380939 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 5/24/2020 9:39 1:45:49 Power Generator failure (Indeterminate) Team is informed ETA:11:30. INC380940 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/24/2020 9:42 1:42:49 Dependent Affected by the fuel issue at the main site Affected by HDO410 INC380940 HDO410 GRAND BOIS Ouest Ericsson 2G D Talkpool 5/24/2020 9:42 1:42:49 Power Generator failure (Indeterminate) Team is informed ETA not yet provided. INC380941 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 9:48 1:36:49 Power Power Failure (Indeterminate) The site is suspected out of fuel. Awaiting for confirmation from Talkpool team INC380943 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 9:57 1:27:49 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h40 AM INC380943 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/24/2020 9:57 1:27:49 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO594 INC381033 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 9:58 1:26:49 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h45 AM INC380945 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/24/2020 10:07 1:17:49 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h30 AM INC381045 HDO352 GRESSIER Ouest Ericsson 2G A Talkpool 5/24/2020 10:30 0:54:49 Power Generator failure (Indeterminate) Team is informed ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Update evaluation will be done this May 23rd Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Update evaluation will be done this May 23rd Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 24 10:26:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 24 May 2020 16:26:49 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 990:23:41 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 741:34:41 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 327:17:41 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 264:27:41 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 254:17:41 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 183:46:41 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Digicel 5/16/2020 20:39 183:46:41 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 143:35:41 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare Collected. New update will be share once available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 114:55:41 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 74:01:41 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC380351 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/22/2020 20:40 39:45:41 RBS RBS Fault (DXU failure) Faulty DXU .Spare not yet available INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 37:51:41 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 28:17:41 RBS RBS Fault (Indeterminate) Inverter faulty. Spare needed . ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 25:25:41 RBS RBS Fault (Indeterminate) RUS01B3 faulty Spare need to be replaced. ETR not yet available INC380735 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/23/2020 17:19 19:06:41 RBS RBS Fault (Indeterminate) After the sunrise, site remain partially down, TX team is informed, ETA: 2: 15PM INC380738 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 5/23/2020 17:28 18:57:41 RBS RBS Fault (DUG Failure) DUG reported faulty , new spare needed for replacement INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 13:03:41 RBS RBS Fault (Indeterminate) RUS01B3 faulty Spare need to be replaced. ETR not yet available INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/24/2020 9:02 3:23:41 Power Power Failure (E-power system fail) Site will be restored once the solar back up are fully charged. INC381030 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/24/2020 10:00 2:25:41 RBS RBS Fault (Indeterminate) TX team is has been dispatched, ETA: 2:30PM INC381034 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/24/2020 10:00 2:25:41 RBS RBS Fault (Indeterminate) TX team is has been dispatched, ETA: 2:30PM INC380657 HDC332 TI FOND Centre Ericsson 2G C Talkpool 5/24/2020 10:15 2:10:41 Power Power Failure (Solar System failure) Solar system failed; Sectors should be back in service with sun energy when Batteries are fully CHarged. INC381045 HDO352 GRESSIER Ouest Ericsson 2G A Talkpool 5/24/2020 10:30 1:55:41 Power Generator failure (Indeterminate) Team is informed,ETA:12:45PM. INC380958 HDN205 FORT_LIBERTE Nord-Est Ericsson 2G D Talkpool 5/24/2020 11:08 1:17:41 RBS RBS Fault (Indeterminate) TX team is informed, ETA to be provided INC380959 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 5/24/2020 11:22 1:03:41 Power Generator failure (Indeterminate) Team is informed ETA:1:45PM. INC380960 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/24/2020 11:25 1:00:41 RBS RBS Fault (Indeterminate) Team is informed ETA not yet provided. INC380961 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/24/2020 11:25 1:00:41 RBS RBS Fault (Indeterminate) Team is informed ETA not yet provided. INC380962 HGA111 JEAN_BELLUNE Grande-Anse Ericsson C Talkpool 5/24/2020 11:25 1:00:41 RBS RBS Fault (Indeterminate) Team is informed ETA not yet provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 24 12:46:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 24 May 2020 18:46:59 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 6 13 7 15 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 8 2 0 21 ZTE 9 8 4 0 9 Huawei 11 11 10 0 11 Network 39 27 16 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 4 0 2 4 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 453:49:08 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 348:15:08 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 313:35:08 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 150:26:08 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 99:25:08 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 64:59:08 Power Generator Failure (Alternator Failure) AC alternator faulty, Team is on site for replacement. INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 64:30:08 Power Generator failure (Indeterminate) Head cylinder faulty, reported by team, follow up is ongoing. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 61:16:08 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC379907 HDO430 PLATON BESACE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 8:29 54:16:08 Dependent Affected by the power issue at the main site Affected by HDO399 INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Talkpool 5/22/2020 13:18 49:27:08 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 46:33:08 Power Generator failure (Indeterminate) high temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 45:45:08 Transmission Transmission (Indeterminate) DUS faulty need to be replaced. Spare part requested. ETR not provided yet. INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 32:41:08 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 1:40 PM ETR to be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 31:33:08 Power Power Failure (Indeterminate) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 28:49:08 Power Generator failure (Indeterminate) Talkpool Break Down the Genset INC380681 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D O&M FUEL 5/23/2020 12:46 25:59:08 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 5:00 PM ETR, The team cannot reach the site because of the road blocked by protesters INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G+3G D Talkpool 5/23/2020 14:16 24:29:08 Power Generator Failure (Engine broken) Talkpool breakdown the genset, New update will be share once available INC380751 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 5/23/2020 19:58 18:47:08 Power Generator failure (Indeterminate) Fuel team is informed since 5/24/2020 10:20 AM , ETR to be provided by them INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/23/2020 21:30 17:15:08 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380610 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/23/2020 21:54 16:51:08 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 11:30:08 Power Generator failure (Indeterminate) Engine suspected broken, waiting for confirmation. INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G C Talkpool 5/24/2020 6:36 8:09:08 Power Generator failure (Indeterminate) Team is working on site. INC380938 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 5/24/2020 9:38 5:07:08 Power Power Failure (Indeterminate) Team is on site. INC380938 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 5/24/2020 9:38 5:07:08 Dependent Affected by the power issue at the main site Affected by HDC280 INC380939 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 5/24/2020 9:39 5:06:08 Power Generator failure (Indeterminate) Access issue, follow up is ongoing by the site inspector. INC380940 HDO410 GRAND BOIS Ouest Ericsson 2G D Talkpool 5/24/2020 9:42 5:03:08 Power Generator failure (Indeterminate) Team is working on HDO370 INC380940 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/24/2020 9:42 5:03:08 Dependent Affected by the fuel issue at the main site Affected by HDO410 INC380941 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 9:48 4:57:08 Power Power Failure (Indeterminate) The site is suspected out of fuel. Till now, we're awaiting for confirmation from Talkpool team INC381033 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/24/2020 9:58 4:47:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/24/2020 at 02h36 PM. Feedback is expected from them INC381054 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 11:06 3:39:08 Power Generator failure (Indeterminate) Radiator faulty, follow up is ongoing for replacement INC381057 HDC315 PLASSAC 1 Artibonite Ericsson 2G D O&M FUEL 5/24/2020 11:18 3:27:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 24, 2020) at 01:40 PM. ETR not yet available. INC380966 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/24/2020 11:36 3:09:08 Power Power Failure (Indeterminate) Team is informed, ETA 03:00 PM. INC380964 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 5/24/2020 11:42 3:03:08 Power Generator failure (Indeterminate) Team is informed ETA not yet provided. INC380967 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 11:50 2:55:08 Power Power Failure (Indeterminate) Team is on the site for corrective INC380984 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 12:56 1:49:08 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h00 PM INC380986 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 13:02 1:43:08 Power Power Failure (Indeterminate) Team will take fuel from the warehouse to add in the site. ETR to be provided INC380986 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/24/2020 13:02 1:43:08 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 INC380987 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 5/24/2020 13:10 1:35:08 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC381074 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 13:21 1:24:08 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 2h15 PM (Expired). Feedback expected from them within 30mn (3h15 PM) INC380989 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/24/2020 13:28 1:17:08 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 04h00 PM INC381088 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/24/2020 14:16 0:29:08 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on Monday May 25th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on Monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 24 12:55:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 24 May 2020 18:55:02 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (02:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 02:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 992:52:06 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 744:03:06 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 329:46:06 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 266:56:06 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 256:46:06 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 186:15:06 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Digicel 5/16/2020 20:39 186:15:06 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 146:04:06 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare Collected. New update will be share once available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 117:24:06 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 76:30:06 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 40:20:06 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 30:46:06 RBS RBS Fault (Indeterminate) Inverter faulty. Spare needed . ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 27:54:06 RBS RBS Fault (Indeterminate) RUS01B3 faulty Spare need to be replaced. ETR not yet available INC380738 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 5/23/2020 17:28 21:26:06 RBS RBS Fault (DUG Failure) DUG reported faulty , new spare needed for replacement INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 15:32:06 RBS RBS Fault (Indeterminate) RUS01B3 faulty Spare need to be replaced. ETR not yet available INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/24/2020 9:02 5:52:06 Power Power Failure (E-power system fail) Site will be restored once the solar back up are fully charged. INC381030 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/24/2020 10:00 4:54:06 RBS RBS Fault (Indeterminate) TX team is has been dispatched, ETA: 2:30PM, expired. Update is expected INC381034 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/24/2020 10:00 4:54:06 RBS RBS Fault (Indeterminate) TX team is has been dispatched, ETA: 2:30PM Update is expected INC380657 HDC332 TI FOND Centre Ericsson 2G C Talkpool 5/24/2020 10:15 4:39:06 Power Power Failure (Solar System failure) Solar system failed; Sectors should be back in service with sun energy when Batteries are fully Charged. INC380983 HDO352 GRESSIER Ouest Ericsson 2G+3G A Talkpool 5/24/2020 12:54 2:00:06 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 24 12:55:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 24 May 2020 18:55:31 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 2:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 02:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sun May 24 13:12:34 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sun, 24 May 2020 19:12:34 +0000 Subject: [Rantt] NOC hourly report at 02:00 PMHDS112 - In-Reply-To: References: Message-ID: HDS112 ? Restored HDO399 ? TOS, replacing Head Cylinder HDO251 ? Bandits blocked the access, please assign to Security for follow up HDS131 ? Out of fuel, please assign to fuel HDC298 ? Solar site, power team will check in 90mins HGA151 ? DC ALT faulty of the HPU, unable to bypass, looking for spare HDC280 ? No power Issue found. Assign to Tx for more troubleshooting HDO410 ? Affected by HDO370, AC ALT faulty. Team will replace it. ETR 8PM HDO690 ? Out of fuel. Ticket is updated already. Will provide more photos again for confirmation. HDC150 ? TWA HDS027 ? TOS HDO156 - TOS HDO191 - TOS HDN107 ? Restored Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 24 May 2020 14:48 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC hourly report at 02:00 PM Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 6 13 7 15 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 8 2 0 21 ZTE 9 8 4 0 9 Huawei 11 11 10 0 11 Network 39 27 16 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 4 0 2 4 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 453:49:08 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 348:15:08 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 313:35:08 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 150:26:08 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 99:25:08 RBS RBS Fault (DUW failure) DUW reported faulty , new spare needed for replacement INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 64:59:08 Power Generator Failure (Alternator Failure) AC alternator faulty, Team is on site for replacement. INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 64:30:08 Power Generator failure (Indeterminate) Head cylinder faulty, reported by team, follow up is ongoing. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 61:16:08 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC379907 HDO430 PLATON BESACE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 8:29 54:16:08 Dependent Affected by the power issue at the main site Affected by HDO399 INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Talkpool 5/22/2020 13:18 49:27:08 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 46:33:08 Power Generator failure (Indeterminate) high temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 45:45:08 Transmission Transmission (Indeterminate) DUS faulty need to be replaced. Spare part requested. ETR not provided yet. INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 32:41:08 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 1:40 PM ETR to be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 31:33:08 Power Power Failure (Indeterminate) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 28:49:08 Power Generator failure (Indeterminate) Talkpool Break Down the Genset INC380681 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D O&M FUEL 5/23/2020 12:46 25:59:08 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 5:00 PM ETR, The team cannot reach the site because of the road blocked by protesters INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G+3G D Talkpool 5/23/2020 14:16 24:29:08 Power Generator Failure (Engine broken) Talkpool breakdown the genset, New update will be share once available INC380751 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 5/23/2020 19:58 18:47:08 Power Generator failure (Indeterminate) Fuel team is informed since 5/24/2020 10:20 AM , ETR to be provided by them INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/23/2020 21:30 17:15:08 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380610 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/23/2020 21:54 16:51:08 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 11:30:08 Power Generator failure (Indeterminate) Engine suspected broken, waiting for confirmation. INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G C Talkpool 5/24/2020 6:36 8:09:08 Power Generator failure (Indeterminate) Team is working on site. INC380938 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 5/24/2020 9:38 5:07:08 Power Power Failure (Indeterminate) Team is on site. INC380938 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 5/24/2020 9:38 5:07:08 Dependent Affected by the power issue at the main site Affected by HDC280 INC380939 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 5/24/2020 9:39 5:06:08 Power Generator failure (Indeterminate) Access issue, follow up is ongoing by the site inspector. INC380940 HDO410 GRAND BOIS Ouest Ericsson 2G D Talkpool 5/24/2020 9:42 5:03:08 Power Generator failure (Indeterminate) Team is working on HDO370 INC380940 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/24/2020 9:42 5:03:08 Dependent Affected by the fuel issue at the main site Affected by HDO410 INC380941 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 9:48 4:57:08 Power Power Failure (Indeterminate) The site is suspected out of fuel. Till now, we're awaiting for confirmation from Talkpool team INC381033 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/24/2020 9:58 4:47:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/24/2020 at 02h36 PM. Feedback is expected from them INC381054 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 11:06 3:39:08 Power Generator failure (Indeterminate) Radiator faulty, follow up is ongoing for replacement INC381057 HDC315 PLASSAC 1 Artibonite Ericsson 2G D O&M FUEL 5/24/2020 11:18 3:27:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 24, 2020) at 01:40 PM. ETR not yet available. INC380966 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/24/2020 11:36 3:09:08 Power Power Failure (Indeterminate) Team is informed, ETA 03:00 PM. INC380964 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 5/24/2020 11:42 3:03:08 Power Generator failure (Indeterminate) Team is informed ETA not yet provided. INC380967 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 11:50 2:55:08 Power Power Failure (Indeterminate) Team is on the site for corrective INC380984 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 12:56 1:49:08 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h00 PM INC380986 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 13:02 1:43:08 Power Power Failure (Indeterminate) Team will take fuel from the warehouse to add in the site. ETR to be provided INC380986 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/24/2020 13:02 1:43:08 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 INC380987 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 5/24/2020 13:10 1:35:08 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC381074 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 13:21 1:24:08 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 2h15 PM (Expired). Feedback expected from them within 30mn (3h15 PM) INC380989 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/24/2020 13:28 1:17:08 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 04h00 PM INC381088 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/24/2020 14:16 0:29:08 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on Monday May 25th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on Monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: E09A6DCDE4C943508D0E421D30A7C902.png Type: image/png Size: 132 bytes Desc: E09A6DCDE4C943508D0E421D30A7C902.png URL: From Haiti.Noc at digicelgroup.com Sun May 24 14:27:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 24 May 2020 20:27:30 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 12 10 6 11 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 9 2 0 20 ZTE 9 8 2 0 9 Huawei 10 10 9 0 10 Network 35 27 13 0 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 3 0 3 8 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 455:30:28 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 349:56:28 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 315:16:28 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 152:07:28 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 101:06:28 RBS RBS Fault (DUW failure) Team is on site. INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 66:11:28 Power Generator failure (Indeterminate) Head cylinder faulty, reported by team, follow up is ongoing. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 62:57:28 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC379907 HDO430 PLATON BESACE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 8:29 55:57:28 Dependent Affected by the power issue at the main site Affected by HDO399 INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 51:08:28 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 48:14:28 Power Generator failure (Indeterminate) high temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 47:26:28 Transmission Transmission (Indeterminate) DUS faulty need to be replaced. Spare part requested. ETR not provided yet. INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 34:22:28 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 1:40 PM ETR to be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 33:14:28 Power Power Failure (Indeterminate) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 30:30:28 Power Generator failure (Indeterminate) Talkpool Break Down the Genset INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G+3G D Talkpool 5/23/2020 14:16 26:10:28 Power Generator Failure (Engine broken) Talkpool breakdown the genset, New update will be share once available INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/23/2020 21:30 18:56:28 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 13:11:28 Power Generator failure (Indeterminate) Engine suspected broken, waiting for confirmation. INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G C Talkpool 5/24/2020 6:36 9:50:28 Power Generator failure (Indeterminate) Team is working on site. INC380939 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 5/24/2020 9:39 6:47:28 Power Generator failure (Indeterminate) Access issue, follow up is ongoing by the site inspector. INC380940 HDO410 GRAND BOIS Ouest Ericsson 2G D Talkpool 5/24/2020 9:42 6:44:28 Dependent Affected by the power issue at the main site Affected by HDO370 INC380940 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/24/2020 9:42 6:44:28 Power Power Failure (Indeterminate) Ac Altenator faulty,spare will be replace today, ETR 8:00 PM. INC380941 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 9:48 6:38:28 Power Power Failure (Indeterminate) The site is suspected out of fuel. Till now, we're awaiting for confirmation from Talkpool team INC381033 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/24/2020 9:58 6:28:28 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/24/2020 at 02h36 PM. Feedback is expected from them INC381054 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 11:06 5:20:28 Power Generator failure (Indeterminate) Radiator faulty, team is on way with a new one, ETA not provided. INC381057 HDC315 PLASSAC 1 Artibonite Ericsson 2G D O&M FUEL 5/24/2020 11:18 5:08:28 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 24, 2020) at 01:40 PM. ETR not yet available. INC380986 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 13:02 3:24:28 Power Power Failure (Indeterminate) Team will take fuel from the warehouse to add in the site. An ETA requested. ETR to be provided INC380986 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/24/2020 13:02 3:24:28 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 INC380987 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 5/24/2020 13:10 3:16:28 Transmission Transmission (Indeterminate) After Power intervention Tx team is requested, ETA not yet available. INC381074 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 13:21 3:05:28 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC381088 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/24/2020 14:16 2:10:28 Power Power Failure (Indeterminate) Team is on the site for corrective INC381106 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 5/24/2020 15:12 1:14:28 Power Power Failure (Indeterminate) Team is informed, ETA 04:40 PM. INC381106 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/24/2020 15:12 1:14:28 Dependent Affected by the power issue at the main site Affected by HDO343 INC381106 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/24/2020 15:12 1:14:28 Dependent Affected by the power issue at the main site Affected by HDO343 INC381106 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/24/2020 15:12 1:14:28 Dependent Affected by the power issue at the main site Affected by HDO343 INC381106 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/24/2020 15:12 1:14:28 Dependent Affected by the power issue at the main site Affected by HDO343 INC381109 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 5/24/2020 15:40 0:46:28 Power Power Failure (Indeterminate) Power commercial down, Site will be up with commercial power, No genset on site INC381099 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/24/2020 15:51 0:35:28 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC381099 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 5/24/2020 15:51 0:35:28 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO111 INC381201 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 5/24/2020 15:56 0:30:28 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Update evaluation will be done this May 23rd Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Update evaluation will be done this May 23rd Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sun May 24 15:33:16 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sun, 24 May 2020 21:33:16 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: Message-ID: HDO399 ? Restored HDN307 ? TOS, checking the HPU, will be restored shortly HDO370 - Restored HGA151 ? Secondary DC ALT faulty for the HPU HDS117 ? Access issue, please assign to Digicel HDO690 ? Sensor calibrated, confirmed out of fuel HGA110 ? Team is coming with radiator ? ETA 7PM HDo516 ? TOS, will be restored in few minutes HDO671 ? Restored HDO343 ? Restored HDN150- Restored HDS113 - Restored Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 24 May 2020 16:29 Subject: [Fibertt] NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 12 10 6 11 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 9 2 0 20 ZTE 9 8 2 0 9 Huawei 10 10 9 0 10 Network 35 27 13 0 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 3 0 3 8 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 455:30:28 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 349:56:28 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 315:16:28 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 152:07:28 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 101:06:28 RBS RBS Fault (DUW failure) Team is on site. INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:15 66:11:28 Power Generator failure (Indeterminate) Head cylinder faulty, reported by team, follow up is ongoing. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 62:57:28 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC379907 HDO430 PLATON BESACE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 8:29 55:57:28 Dependent Affected by the power issue at the main site Affected by HDO399 INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 51:08:28 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 48:14:28 Power Generator failure (Indeterminate) high temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 47:26:28 Transmission Transmission (Indeterminate) DUS faulty need to be replaced. Spare part requested. ETR not provided yet. INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 34:22:28 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 1:40 PM ETR to be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 33:14:28 Power Power Failure (Indeterminate) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 30:30:28 Power Generator failure (Indeterminate) Talkpool Break Down the Genset INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G+3G D Talkpool 5/23/2020 14:16 26:10:28 Power Generator Failure (Engine broken) Talkpool breakdown the genset, New update will be share once available INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/23/2020 21:30 18:56:28 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 13:11:28 Power Generator failure (Indeterminate) Engine suspected broken, waiting for confirmation. INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G C Talkpool 5/24/2020 6:36 9:50:28 Power Generator failure (Indeterminate) Team is working on site. INC380939 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 5/24/2020 9:39 6:47:28 Power Generator failure (Indeterminate) Access issue, follow up is ongoing by the site inspector. INC380940 HDO410 GRAND BOIS Ouest Ericsson 2G D Talkpool 5/24/2020 9:42 6:44:28 Dependent Affected by the power issue at the main site Affected by HDO370 INC380940 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/24/2020 9:42 6:44:28 Power Power Failure (Indeterminate) Ac Altenator faulty,spare will be replace today, ETR 8:00 PM. INC380941 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 9:48 6:38:28 Power Power Failure (Indeterminate) The site is suspected out of fuel. Till now, we're awaiting for confirmation from Talkpool team INC381033 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/24/2020 9:58 6:28:28 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/24/2020 at 02h36 PM. Feedback is expected from them INC381054 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 11:06 5:20:28 Power Generator failure (Indeterminate) Radiator faulty, team is on way with a new one, ETA not provided. INC381057 HDC315 PLASSAC 1 Artibonite Ericsson 2G D O&M FUEL 5/24/2020 11:18 5:08:28 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 24, 2020) at 01:40 PM. ETR not yet available. INC380986 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 13:02 3:24:28 Power Power Failure (Indeterminate) Team will take fuel from the warehouse to add in the site. An ETA requested. ETR to be provided INC380986 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/24/2020 13:02 3:24:28 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 INC380987 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 5/24/2020 13:10 3:16:28 Transmission Transmission (Indeterminate) After Power intervention Tx team is requested, ETA not yet available. INC381074 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 13:21 3:05:28 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC381088 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/24/2020 14:16 2:10:28 Power Power Failure (Indeterminate) Team is on the site for corrective INC381106 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 5/24/2020 15:12 1:14:28 Power Power Failure (Indeterminate) Team is informed, ETA 04:40 PM. INC381106 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/24/2020 15:12 1:14:28 Dependent Affected by the power issue at the main site Affected by HDO343 INC381106 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/24/2020 15:12 1:14:28 Dependent Affected by the power issue at the main site Affected by HDO343 INC381106 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/24/2020 15:12 1:14:28 Dependent Affected by the power issue at the main site Affected by HDO343 INC381106 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/24/2020 15:12 1:14:28 Dependent Affected by the power issue at the main site Affected by HDO343 INC381109 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 5/24/2020 15:40 0:46:28 Power Power Failure (Indeterminate) Power commercial down, Site will be up with commercial power, No genset on site INC381099 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/24/2020 15:51 0:35:28 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC381099 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 5/24/2020 15:51 0:35:28 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO111 INC381201 HAIDS113 LE_TOTAL Sud ZTE 2G+3G+LTE A Talkpool 5/24/2020 15:56 0:30:28 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Update evaluation will be done this May 23rd Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Update evaluation will be done this May 23rd Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[57919516].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[57919516].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: E316EB850B98442EBA57D38C96E8DE98.jpg Type: image/jpeg Size: 10377 bytes Desc: E316EB850B98442EBA57D38C96E8DE98.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 38D9E73A474241B4812D6EE1D0C8845A.png Type: image/png Size: 132 bytes Desc: 38D9E73A474241B4812D6EE1D0C8845A.png URL: From Haiti.Noc at digicelgroup.com Sun May 24 16:19:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 24 May 2020 22:19:28 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 996:16:59 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 747:27:59 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 333:10:59 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 270:20:59 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 260:10:59 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 189:39:59 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Digicel 5/16/2020 20:39 189:39:59 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 149:28:59 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare Collected. New update will be share once available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 120:48:59 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 79:54:59 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC380351 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/22/2020 20:40 45:38:59 RBS RBS Fault (DXU failure) Faulty DXU .Spare not yet available INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 43:44:59 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 34:10:59 RBS RBS Fault (Indeterminate) Inverter faulty. Spare needed . ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 31:18:59 RBS RBS Fault (Indeterminate) RUS01B3 faulty Spare need to be replaced. ETR not yet available INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 18:56:59 RBS RBS Fault (Indeterminate) RUS01B3 faulty Spare need to be replaced. ETR not yet available INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/24/2020 9:02 9:16:59 Power Power Failure (E-power system fail) Site will be restored once the solar back up are fully charged. INC381034 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/24/2020 10:00 8:18:59 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC380657 HDC332 TI FOND Centre Ericsson 2G C Talkpool 5/24/2020 10:15 8:03:59 Power Power Failure (Solar System failure) Solar system failed; Sectors should be back in service with sun energy when Batteries are fully Charged. INC381109 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G C Talkpool 5/24/2020 15:40 2:38:59 Power Generator failure (Indeterminate) Commercial power, Sector will be up with EDH Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 24 17:11:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 24 May 2020 23:11:01 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 24th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 24th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 458:09:39 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 352:35:39 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 317:55:39 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 154:46:39 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 65:36:39 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 53:47:39 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 50:53:39 Power Generator failure (Indeterminate) high temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 50:05:39 Transmission Transmission (Indeterminate) DUS faulty need to be replaced. Spare part requested. ETR not provided yet. INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 37:01:39 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 1:40 PM ETR to be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 35:53:39 Power Power Failure (Indeterminate) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 33:09:39 Power Generator failure (Indeterminate) Talkpool Break Down the Genset INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G+3G D Talkpool 5/23/2020 14:16 28:49:39 Power Generator Failure (Engine broken) Talkpool breakdown the genset, New update will be share once available INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/23/2020 21:30 21:35:39 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 15:50:39 Power Generator failure (Indeterminate) Engine suspected broken, waiting for confirmation. INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G C Talkpool 5/24/2020 6:36 12:29:39 Power Generator failure (Indeterminate) DC Alt faulty, Follow up is ongoing by TP team INC380939 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 5/24/2020 9:39 9:26:39 Power Generator failure (Indeterminate) Access already granted, Team is informed, ETA not yet provided, INC380941 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 9:48 9:17:39 Power Power Failure (Indeterminate) The site is suspected out of fuel. Till now, we're awaiting for confirmation from Talkpool team INC381033 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/24/2020 9:58 9:07:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/24/2020 at 02h36 PM. Feedback is expected from them INC381054 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 11:06 7:59:39 Power Generator failure (Indeterminate) Radiator faulty, team is on way to reach a new one,,ETA:7:30PM INC381057 HDC315 PLASSAC 1 Artibonite Ericsson 2G D O&M FUEL 5/24/2020 11:18 7:47:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 24, 2020) at 01:40 PM. ETR not yet available. INC380986 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 13:02 6:03:39 Power Power Failure (Indeterminate) Team is on the site for corrective INC380986 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/24/2020 13:02 6:03:39 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 INC381074 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 13:21 5:44:39 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC381099 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/24/2020 15:51 3:14:39 RBS RBS Fault (Rectifier failure) Module rectifier faulty. ETR not yet available INC381099 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 5/24/2020 15:51 3:14:39 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO111 INC381202 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 16:03 3:02:39 Power Power Failure (Indeterminate) Talkpool is not managing his team to arrive on the site. The team is now unreachable. Feedback expected from them INC381206 HDO034 SEGUY Port-au-Prince Huawei 2G+3G C Talkpool 5/24/2020 16:23 2:42:39 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 7h15 PM INC381123 HDC309 DELUGE Artibonite Ericsson 2G+3G+LTE B Talkpool 5/24/2020 17:03 2:02:39 Power Power Failure (Indeterminate) Team is informed, ETA 07:25 PM. INC381123 HDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 5/24/2020 17:03 2:02:39 Dependent Affected by the power issue at the main site Affected by HDC309 INC381123 HDC371 RAVINE SECHE Artibonite Ericsson 2G+3G+LTE B Talkpool 5/24/2020 17:03 2:02:39 Dependent Affected by the power issue at the main site Affected by HDC309 INC381210 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 17:16 1:49:39 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC381213 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 5/24/2020 17:38 1:27:39 Power Generator failure (Indeterminate) Team is informed, ETA:8:40PM INC381218 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/24/2020 18:18 0:47:39 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC381219 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/24/2020 18:26 0:39:39 Power Power Failure (Indeterminate) Team is informed, ETA not yet available. INC381219 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/24/2020 18:26 0:39:39 Dependent Affected by the power issue at the main site Affected by HDC261 INC381219 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/24/2020 18:26 0:39:39 Dependent Affected by the power issue at the main site Affected by HDC261 INC381219 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/24/2020 18:26 0:39:39 Dependent Affected by the power issue at the main site Affected by HDC261 INC381135 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/24/2020 18:26 0:39:39 Power Power Failure (Indeterminate) Team is informed, ETA not yet available. INC381132 HDC362 RTE_CAYAHANDE Centre Ericsson 2G D Talkpool 5/24/2020 18:30 0:35:39 Power Power Failure (Indeterminate) Team is informed, ETA not yet available. INC381137 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 5/24/2020 18:42 0:23:39 Power Power Failure (Indeterminate) Team is informed, ETA not yet available. INC381137 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 5/24/2020 18:42 0:23:39 Dependent Affected by the power issue at the main site Affected by HDC244 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 997:03:39 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 748:14:39 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 333:57:39 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 271:07:39 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 260:57:39 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 190:26:39 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Digicel 5/16/2020 20:39 190:26:39 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 150:15:39 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare Collected. New update will be share once available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 121:35:39 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 80:41:39 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC380351 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/22/2020 20:40 46:25:39 RBS RBS Fault (DXU failure) Faulty DXU .Spare not yet available INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 44:31:39 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 34:57:39 RBS RBS Fault (Indeterminate) Inverter faulty. Spare needed . ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 32:05:39 RBS RBS Fault (Indeterminate) RUS01B3 faulty Spare need to be replaced. ETR not yet available INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 19:43:39 RBS RBS Fault (Indeterminate) RUS01B3 faulty Spare need to be replaced. ETR not yet available INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/24/2020 9:02 10:03:39 Power Power Failure (E-power system fail) Site will be restored once the solar back up are fully charged. INC381034 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/24/2020 10:00 9:05:39 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC380657 HDC332 TI FOND Centre Ericsson 2G C Talkpool 5/24/2020 10:15 8:50:39 Power Power Failure (Solar System failure) Solar system failed; Sectors should be back in service with sun energy when Batteries are fully Charged Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on monday May 25th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on monday May 25th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on monday May 25th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on monday May 25th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC380865 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/23/2020 21:29 5/24/2020 7:15 9:46:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp. due to faulty radiator Need to be justified Technician just added 1 gallon of water and Genset restarted INC380799 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/24/2020 4:15 5/24/2020 9:16 5:01:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel delivery delay Fuel added to the portable genset.. INC380787 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 5/24/2020 1:54 5/24/2020 9:28 7:34:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp. due to faulty radiator Need to be justified Technician just added 1 gallon of water and GM has made. INC381005 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 5/24/2020 6:30 5/24/2020 10:17 3:47:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK team found inverter off and turn it on. INC381005 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 5/24/2020 6:30 5/24/2020 10:17 3:47:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO356 Cascaded back on air with the main site. INC381006 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 5/24/2020 6:41 5/24/2020 10:17 3:36:00 4:00:00 Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel delivery delay Fuel added to the portable genset.. INC381006 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 5/24/2020 6:41 5/24/2020 10:17 3:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO336 Cascaded back on air with the main site. INC380861 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE A O&M FUEL 5/24/2020 0:22 5/24/2020 11:23 11:01:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel delivery delay Fuel added, the quantity is expected from team. INC380861 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G D O&M FUEL 5/24/2020 0:22 5/24/2020 11:23 11:01:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDO629 Cascaded back on air with the main site. INC381045 HDO352 GRESSIER Ouest Ericsson 3G A Talkpool 5/24/2020 10:30 5/24/2020 12:57 2:27:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK team found inverter off and turn it on. INC380864 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/23/2020 21:14 5/24/2020 13:00 15:46:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel delivery delay Fuel added to the portable genset.. INC380751 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 5/23/2020 19:58 5/24/2020 14:44 18:46:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel delivery delay Fuel added, the quantity is expected from team. INC379906 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 5/21/2020 21:46 5/24/2020 13:19 63:33:00 4:00:00 Not Compliant Power Generator Failure (Faulty AVR) AVR faulty Spare AC Alt and AVR are replaced. INC380681 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 5/23/2020 12:46 5/24/2020 15:33 26:47:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Power team restart the genset INC380964 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 5/24/2020 11:42 5/24/2020 15:40 3:58:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Low oil pressure due to rear seal leak oil.GM done. INC379907 HDO399 Moliere Ouest Ericsson 2G D Talkpool 5/21/2020 22:10 5/24/2020 17:37 67:27:00 4:00:00 Not Compliant Power Generator Failure (Head Cylinder faulty) Faulty cylinder head Spare Head cylinder faulty. Team replaced it with gasket. INC379907 HDO430 PLATON BESACE Ouest Ericsson 2G+3G D Talkpool 5/22/2020 8:29 5/24/2020 17:37 57:08:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO399 Cascaded back on air with the main site. INC380940 HDO410 GRAND BOIS Ouest Ericsson 2G D Talkpool 5/24/2020 9:42 5/24/2020 17:43 8:01:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO370 Cascaded back on air with the main site. INC381121 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G+LTE D Talkpool 5/24/2020 16:51 5/24/2020 17:58 1:07:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site up without interventions. INC380893 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 5/24/2020 1:34 5/24/2020 7:00 5:26:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) (Low oil Pressure) Need to be justified 1 gal of oil and 1 gal of coolant added and genset restarted INC380905 HDN210 PILATE Nord Ericsson 2G D Talkpool 5/24/2020 4:34 5/24/2020 7:50 3:16:00 4:00:00 Compliant Power Generator failure (High temperature) High temp due to Fan belt broken OK Fan belt replaced INC380905 HDN225 RAVINE_TROMPETTE Nord Ericsson 2G D Talkpool 5/24/2020 4:34 5/24/2020 7:50 3:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN210 Cascaded Site is back in service once issue solved at the main site. INC380750 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/23/2020 19:54 5/24/2020 11:29 15:35:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Site Back up with the sunrise INC380750 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/23/2020 19:54 5/24/2020 8:30 12:36:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Site is back in service once issue solved at the main site. INC380757 HDC274 ESTERE Artibonite Ericsson 3G C Talkpool 5/23/2020 20:28 5/24/2020 8:30 12:02:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) DUW frozen Need to be justified DUW power reset INC380755 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A O&M FUEL 5/23/2020 23:16 5/24/2020 11:10 11:54:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel has been added. INC380755 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 5/23/2020 23:16 5/24/2020 11:10 11:54:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO343 Cascaded Site is back in service once issue solved at the main site. INC380755 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A O&M FUEL 5/23/2020 23:16 5/24/2020 11:10 11:54:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO343 Cascaded Site is back in service once issue solved at the main site. INC380755 HDO324 LA _MARDELLE Ouest Ericsson 2G A O&M FUEL 5/23/2020 23:16 5/24/2020 11:10 11:54:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO343 Cascaded Site is back in service once issue solved at the main site. INC380755 HDO323 BELANTON Ouest Ericsson 3G A O&M FUEL 5/23/2020 23:16 5/24/2020 11:10 11:54:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO343 Cascaded Site is back in service once issue solved at the main site. INC380777 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 5/24/2020 0:04 5/24/2020 9:04 9:00:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC380240 HDN209 PORT_MARGOT Nord Ericsson 2G+3G C Talkpool 5/22/2020 15:10 5/24/2020 10:10 43:00:00 4:00:00 Not Compliant Transmission Transmission (RAU failure) Faulty RAU Spare Faulty RAU Replaced INC380949 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 5/24/2020 10:14 5/24/2020 11:12 0:58:00 4:00:00 Compliant Power Generator failure (Indeterminate) Engine starter faulty, Need to be justified RCA and resolution details to be provided by the contractor INC380763 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/23/2020 21:34 5/24/2020 13:04 15:30:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified MMU cold has been restarted . INC380779 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G+3G A O&M FUEL 5/24/2020 1:02 5/24/2020 13:05 12:03:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel has been added. INC380969 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/24/2020 11:36 5/24/2020 13:15 1:39:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Site Back up with the sunrise INC380851 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/23/2020 21:34 5/24/2020 13:48 16:14:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Site Back up with the sunrise INC380938 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 5/24/2020 9:38 5/24/2020 15:00 5:22:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified NPU cold restart INC380938 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 5/24/2020 9:38 5/24/2020 15:00 5:22:00 4:00:00 Not Compliant Dependent Transmission (Indeterminate) Affected by HDC280 Cascaded Site is back in service once issue solved at the main site. INC380966 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/24/2020 11:36 5/24/2020 16:56 5:20:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC380610 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 5/23/2020 21:54 5/24/2020 16:00 18:06:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Site Back up with the sunrise INC381000 HDN117 RUE_DU_QUAI Nord-Ouest Ericsson 2G D Talkpool 5/24/2020 14:46 5/24/2020 16:28 1:42:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC381106 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 5/24/2020 15:12 5/24/2020 17:05 1:53:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK breaker has been reset and restart INC381106 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/24/2020 15:12 5/24/2020 17:05 1:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Site is back in service once issue solved at the main site. INC381106 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/24/2020 15:12 5/24/2020 17:05 1:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Site is back in service once issue solved at the main site. INC381106 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/24/2020 15:12 5/24/2020 17:05 1:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Site is back in service once issue solved at the main site. INC381106 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/24/2020 15:12 5/24/2020 17:05 1:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO343 Cascaded Site is back in service once issue solved at the main site. INC379814 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 3G B Talkpool 5/20/2020 11:20 5/24/2020 17:03 101:43:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) DUG Faulty Spare DUG replaced INC380987 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 5/24/2020 13:10 5/24/2020 17:50 4:40:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC381109 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 5/24/2020 15:40 5/24/2020 18:15 2:35:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is up with the power commercial. INC380752 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/23/2020 20:01 5/24/2020 7:12 11:11:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC380752 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 5/23/2020 20:01 5/24/2020 7:12 11:11:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded The site is back in service once the issue solved at HDO111 INC380888 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/24/2020 1:09 5/24/2020 7:31 6:22:00 4:00:00 Not Compliant Power Generator Failure (Voltage issue) Overvoltage due High RPM observed Need to be justified The RPM has been well fixed then the genset restarted INC380888 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/24/2020 1:09 5/24/2020 7:31 6:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO525 Cascaded The site is back in service once the issue solved at HDO525 INC380888 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/24/2020 1:09 5/24/2020 7:31 6:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO525 Cascaded The site is back in service once the issue solved at HDO525 INC380888 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/24/2020 1:09 5/24/2020 7:31 6:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO525 Cascaded The site is back in service once the issue solved at HDO525 INC381004 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 6:31 5/24/2020 8:33 2:02:00 4:00:00 Compliant Power Generator failure (Fuel issue) Fuel tank empty in the portative genset OK 5 gallons of fuel were added on it then the genset restarted INC381004 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/24/2020 6:31 5/24/2020 8:33 2:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO511 OK The site is back in service once the issue solved at HDO511 INC380943 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 9:57 5/24/2020 11:54 1:57:00 4:00:00 Compliant Power Generator Failure (Voltage issue) Overvoltage due High RPM observed OK The RPM has been well fixed then the genset restarted INC380943 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/24/2020 9:57 5/24/2020 11:54 1:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO594 OK The site is back in service once the issue solved at HDO594 INC380869 HAIDO686 VALERIO_CANEZ Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/23/2020 21:50 5/24/2020 11:51 14:01:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Need to be justified The quantity of fuel added will be shared by concerned team INC380928 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/24/2020 9:03 5/24/2020 11:57 2:54:00 4:00:00 Compliant Power Generator failure (Fuel issue) Fuel tank empty in the portative genset OK 5 gallons of fuel were added on it then the genset restarted INC380915 HAIDO647 DUPLAN FORT-JACQUES_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/24/2020 8:46 5/24/2020 12:45 3:59:00 4:00:00 Compliant Power Generator failure (Battery Failure) Battery of the HPU failure OK The genset has been restarted with an external battery INC381063 HDO067 BARIAJOU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 11:39 5/24/2020 12:56 1:17:00 4:00:00 Compliant Power Generator failure (Fuel filter dirty) Fuel filter dirty OK The fuel filter has been cleaned then the genset restarted INC380967 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 11:50 5/24/2020 13:47 1:57:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC380989 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/24/2020 13:28 5/24/2020 14:37 1:09:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC380984 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 12:56 5/24/2020 15:44 2:48:00 4:00:00 Compliant Power Generator failure (Battery Failure) Genset failed to startedue to battery failure OK The genset has been restarted with an external battery INC381088 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/24/2020 14:16 5/24/2020 16:01 1:45:00 4:00:00 Compliant Power Generator Failure (Overloaded) Overloaded alarm on the working genset Ok The alarm has been reset then the backup genset started INC381122 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/24/2020 16:53 5/24/2020 18:21 1:28:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to dirty radiator OK The radiator has been refreshed then genset restarted INC381113 HAIDO130 DUPONT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 16:19 5/24/2020 18:41 2:22:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK The last feedback is expected from field team Sector- Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC381014 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 5/24/2020 7:40 5/24/2020 9:17 1:37:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Site is up after a soft reload. INC380961 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/24/2020 11:25 5/24/2020 13:47 2:22:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Site back on air without intervention INC380960 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/24/2020 11:25 5/24/2020 13:39 2:14:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Site is up after a soft reload. INC380962 HGA111 JEAN_BELLUNE Grande-Anse Ericsson C Talkpool 5/24/2020 11:25 5/24/2020 13:47 2:22:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate Power Generator failure (High temperature) INC380959 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 5/24/2020 11:22 5/24/2020 14:18 2:56:00 4:00:00 Compliant Power Generator failure (High temperature) High temp. due to faulty radiator Power Generator failure (High temperature) INC380182 HDC370 COLLADERE Artibonite Ericsson 2G B Talkpool 5/23/2020 17:38 5/24/2020 12:00 18:22:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Pending Need to be justified RCA and resolution details still pending from talkpool side INC380871 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 5/23/2020 22:02 5/24/2020 12:00 13:58:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending from talkpool side INC380793 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/24/2020 2:58 5/24/2020 12:00 9:02:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Pending Need to be justified RCA and resolution details still pending from talkpool side INC380735 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 5/23/2020 17:19 5/24/2020 12:00 18:41:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) RUS power off Need to be justified RUS power on INC381030 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 5/24/2020 10:00 5/24/2020 12:00 2:00:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) RUS power off OK RUS power on INC381089 HDN237 LA_VICTOIRE Nord Ericsson 2G C Talkpool 5/24/2020 14:30 5/24/2020 17:00 2:30:00 4:00:00 Compliant Power Generator failure (Indeterminate) High temperature, Over consumption. OK High temperature, Over consumption, Radiator dirty (inside), 1gal coolant added, restarted INC380738 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 5/23/2020 17:28 5/24/2020 17:00 23:32:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) Pending Need to be justified RCA and resolution details still pending from talkpool side Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 24 18:38:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 25 May 2020 00:38:43 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 6 10 8 19 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 4 2 0 23 ZTE 9 7 1 0 9 Huawei 11 11 11 1 11 Network 42 22 14 1 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 4 0 1 13 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 459:37:31 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 354:03:31 Power Power Failure (Indeterminate) Access block by the people due to loud noise in the area, follow ups is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 319:23:31 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 156:14:31 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 67:04:31 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 55:15:31 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 52:21:31 Power Generator failure (Indeterminate) high temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 51:33:31 Transmission Transmission (Indeterminate) DUS faulty need to be replaced. Spare part requested. ETR not provided yet. INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 38:29:31 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 1:40 PM ETR to be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 37:21:31 Power Power Failure (Indeterminate) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 34:37:31 Power Generator failure (Indeterminate) Talkpool Break Down the Genset INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G+3G D Talkpool 5/23/2020 14:16 30:17:31 Power Generator Failure (Engine broken) Talkpool breakdown the genset, New update will be share once available INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/23/2020 21:30 23:03:31 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 17:18:31 Power Generator failure (Indeterminate) Engine broken, ETR to be provided by TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G C Talkpool 5/24/2020 6:36 13:57:31 Power Generator failure (Indeterminate) DC Alt faulty, Follow up is ongoing by TP team INC380939 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 5/24/2020 9:39 10:54:31 Power Generator failure (Indeterminate) Team is on site INC380941 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/24/2020 9:48 10:45:31 Fuel Generator failure (Fuel issue) Reported out of fuel by TP team. Case will be assigned to fuel team INC381033 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/24/2020 9:58 10:35:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/24/2020 at 02h36 PM. Feedback is expected from them INC381054 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 11:06 9:27:31 Power Generator failure (Indeterminate) Team is working on site INC381057 HDC315 PLASSAC 1 Artibonite Ericsson 2G D O&M FUEL 5/24/2020 11:18 9:15:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 24, 2020) at 01:40 PM. ETR not yet available. INC381202 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/24/2020 16:03 4:30:31 Power Power Failure (Indeterminate) Team is waiting for the access. INC381210 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 17:16 3:17:31 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site. INC381213 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 5/24/2020 17:38 2:55:31 Power Generator failure (Indeterminate) Team is informed, ETA:8:40PM INC381218 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/24/2020 18:18 2:15:31 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC381219 HDC261 DESDUNES Artibonite Ericsson 2G+3G B O&M FUEL 5/24/2020 18:26 2:07:31 Power Generator failure (Fuel issue) Fuel team has been informed since (May 24, 2020) at 08:16 PM. ETR not yet available. INC381219 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D O&M FUEL 5/24/2020 18:26 2:07:31 Dependent Affected by the fuel issue at the main site Affected by HDC261 INC381219 HDC339 POTHENOT Artibonite Ericsson 2G D O&M FUEL 5/24/2020 18:26 2:07:31 Dependent Affected by the fuel issue at the main site Affected by HDC261 INC381219 HDC275 DAUPHINE Artibonite Ericsson 2G D O&M FUEL 5/24/2020 18:26 2:07:31 Dependent Affected by the fuel issue at the main site Affected by HDC261 INC381135 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/24/2020 18:26 2:07:31 Power Power Failure (Indeterminate) Talkpool is not managed to reach the site INC381132 HDC362 RTE_CAYAHANDE Centre Ericsson 2G D Talkpool 5/24/2020 18:30 2:03:31 Power Power Failure (Indeterminate) Team is informed, ETA:9h30 PM INC381221 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 19:05 1:28:31 Power Power Failure (Indeterminate) Team is waiting for the access. INC381221 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 19:05 1:28:31 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO505 INC381221 HAIDO035 SANTO_20 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 19:05 1:28:31 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO505 INC381221 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 19:05 1:28:31 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO505 INC381222 HDC216 CROIX DE FER Centre Ericsson 2G C Talkpool 5/24/2020 19:18 1:15:31 Power Power Failure (Indeterminate) Team is already dispatched . ETA to be provided INC381222 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/24/2020 19:18 1:15:31 Dependent Affected by the power issue at the main site Affected by HDC216 INC381222 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/24/2020 19:18 1:15:31 Dependent Affected by the power issue at the main site Affected by HDC216 INC381222 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/24/2020 19:18 1:15:31 Dependent Affected by the power issue at the main site Affected by HDC216 INC381224 HAIGA143 KAFOU CITRON Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 19:36 0:57:31 Power Generator failure (Indeterminate) Team has been informed , ETA: 9H35 PM INC381224 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 5/24/2020 19:36 0:57:31 Dependent Affected by the power issue at the main site Affected by HGA143 INC381224 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 19:36 0:57:31 Dependent Affected by the power issue at the main site Affected by HGA143 INC381224 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/24/2020 19:36 0:57:31 Dependent Affected by the power issue at the main site Affected by HGA143 INC381224 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/24/2020 19:36 0:57:31 Dependent Affected by the power issue at the main site Affected by HGA143 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. Update evaluation will be done this May 23rd Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. Update evaluation will be done this May 23rd Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet, update evaluation will be done this May 23rd Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 24 19:10:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 25 May 2020 01:10:49 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 999:07:37 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 750:18:37 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 336:01:37 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 273:11:37 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 263:01:37 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 192:30:37 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Digicel 5/16/2020 20:39 192:30:37 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 152:19:37 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare Collected. New update will be share once available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 123:39:37 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 82:45:37 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC380351 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/22/2020 20:40 48:29:37 RBS RBS Fault (DXU failure) Faulty DXU .Spare not yet available INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 46:35:37 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 37:01:37 RBS RBS Fault (Indeterminate) Inverter faulty. Spare needed . ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 34:09:37 RBS RBS Fault (Indeterminate) RUS01B3 faulty Spare need to be replaced. ETR not yet available INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 21:47:37 RBS RBS Fault (Indeterminate) RUS01B3 faulty Spare need to be replaced. ETR not yet available INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/24/2020 9:02 12:07:37 Power Power Failure (E-power system fail) Site will be restored once the solar back up are fully charged. INC381034 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/24/2020 10:00 11:09:37 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC380657 HDC332 TI FOND Centre Ericsson 2G C Talkpool 5/24/2020 10:15 10:54:37 Power Power Failure (Solar System failure) Solar system failed; Sectors should be back in service with sun energy when Batteries are fully Charged INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/24/2020 20:02 1:07:37 Power Generator failure (Indeterminate) Team has been informed , ETA 10:20 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [cid:image001.jpg at 01D61957.A00D8CA0] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 64635 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 24 20:33:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 25 May 2020 02:33:52 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 9 10 4 15 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 3 2 0 18 ZTE 5 4 1 0 5 Huawei 15 15 15 2 15 Network 37 22 18 2 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 6 0 2 10 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 461:36:43 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 321:22:43 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 158:13:43 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 69:03:43 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 57:14:43 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 54:20:43 Power Generator failure (High temperature) high temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 53:32:43 RBS RBS Fault (DUS failure) DUS faulty need to be replaced. Spare part requested. ETR not provided yet. INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 40:28:43 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 1:40 PM ETR to be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 39:20:43 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 36:36:43 Power Generator failure (Indeterminate) Talkpool Break Down the Genset INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/23/2020 14:16 32:16:43 Power Generator Failure (Engine broken) Talkpool breakdown the genset, New update will be share once available INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/23/2020 21:30 25:02:43 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 19:17:43 Power Generator failure (Indeterminate) Engine broken, ETR to be provided by TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G C Talkpool 5/24/2020 6:36 15:56:43 Power Generator failure (Indeterminate) DC Alt faulty, Follow up is ongoing by TP team INC380941 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/24/2020 9:48 12:44:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/24/2020 at 06h51 AM. Feedback is expected from them INC381033 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/24/2020 9:58 12:34:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/24/2020 at 02h36 PM. Feedback is expected from them INC381057 HDC315 PLASSAC 1 Artibonite Ericsson 2G D O&M FUEL 5/24/2020 11:18 11:14:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 24, 2020) at 01:40 PM. ETR not yet available. INC381099 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/24/2020 15:51 6:41:43 RBS RBS Fault (Rectifier failure) Module rectifier faulty. ETR not yet available INC381099 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 5/24/2020 15:51 6:41:43 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO111 INC381202 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/24/2020 16:03 6:29:43 Power Power Failure (Indeterminate) The site is suspected out of fuel. Till now, we're awaiting for confirmation from Talkpool team INC381210 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 17:16 5:16:43 Power Power Failure (Indeterminate) The team cannot reach on the site at night . Due to unsafe are ETA: 6:00 AM INC381218 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/24/2020 18:18 4:14:43 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC381219 HDC261 DESDUNES Artibonite Ericsson 2G+3G B O&M FUEL 5/24/2020 18:26 4:06:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 24, 2020) at 08:16 PM. Rescue requested .ETR to be provided. INC381219 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D O&M FUEL 5/24/2020 18:26 4:06:43 Dependent Affected by the fuel issue at the main site Affected by HDC261 INC381219 HDC339 POTHENOT Artibonite Ericsson 2G D O&M FUEL 5/24/2020 18:26 4:06:43 Dependent Affected by the fuel issue at the main site Affected by HDC261 INC381219 HDC275 DAUPHINE Artibonite Ericsson 2G D O&M FUEL 5/24/2020 18:26 4:06:43 Dependent Affected by the fuel issue at the main site Affected by HDC261 INC381135 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/24/2020 18:26 4:06:43 Power Power Failure (Indeterminate) Talkpool Team refuses to go the site at night . ETA:8 AM INC381221 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/24/2020 19:05 3:27:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/24/2020 at 09h26 PM. Rescue is ongoing INC381221 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/24/2020 19:05 3:27:43 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO505 INC381221 HAIDO035 SANTO_20 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/24/2020 19:05 3:27:43 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO505 INC381221 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/24/2020 19:05 3:27:43 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO505 INC381139 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/24/2020 19:18 3:14:43 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC381139 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/24/2020 19:18 3:14:43 Dependent Affected by the power issue at the main site Affected by HDC318 INC381150 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 19:57 2:35:43 Power Power Failure (Indeterminate) Team has been informed. ETA: 10:30 AM INC381150 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/24/2020 19:57 2:35:43 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 INC381151 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 20:03 2:29:43 Power Power Failure (Indeterminate) The team cannot reach on the site at night . Due the site is locate in private house are ETA: 7:00 AM INC381151 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/24/2020 20:03 2:29:43 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO021 INC381231 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/24/2020 20:26 2:06:43 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on Monday May 25th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on Monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [cid:image001.jpg at 01D61957.A00D8CA0] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 64635 bytes Desc: image002.jpg URL: From nikhil.govind at talkpool.com Sun May 24 20:53:51 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Mon, 25 May 2020 02:53:51 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM In-Reply-To: References: Message-ID: NOC, HDO111 ? Restored since 6PM confirmed by Irshad HDO511 - Restored Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] ________________________________ From: Tp.imc.haiti on behalf of Haiti Noc Sent: Sunday, May 24, 2020 10:33:52 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com ; astrid.argana at tpmanagementsa.com ; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng ; Luigi Roy ; Hai_Tech_O&M ; Frantz Jean Baptiste ; Geoffrey Collins ; Jean Yvelt Marseille ; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC hourly report at 10:00 PM Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 9 10 4 15 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 3 2 0 18 ZTE 5 4 1 0 5 Huawei 15 15 15 2 15 Network 37 22 18 2 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 6 0 2 10 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 461:36:43 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 321:22:43 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 158:13:43 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 69:03:43 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 57:14:43 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 54:20:43 Power Generator failure (High temperature) high temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 53:32:43 RBS RBS Fault (DUS failure) DUS faulty need to be replaced. Spare part requested. ETR not provided yet. INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 40:28:43 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 1:40 PM ETR to be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 39:20:43 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 36:36:43 Power Generator failure (Indeterminate) Talkpool Break Down the Genset INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/23/2020 14:16 32:16:43 Power Generator Failure (Engine broken) Talkpool breakdown the genset, New update will be share once available INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/23/2020 21:30 25:02:43 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 19:17:43 Power Generator failure (Indeterminate) Engine broken, ETR to be provided by TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G C Talkpool 5/24/2020 6:36 15:56:43 Power Generator failure (Indeterminate) DC Alt faulty, Follow up is ongoing by TP team INC380941 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/24/2020 9:48 12:44:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/24/2020 at 06h51 AM. Feedback is expected from them INC381033 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/24/2020 9:58 12:34:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/24/2020 at 02h36 PM. Feedback is expected from them INC381057 HDC315 PLASSAC 1 Artibonite Ericsson 2G D O&M FUEL 5/24/2020 11:18 11:14:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 24, 2020) at 01:40 PM. ETR not yet available. INC381099 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/24/2020 15:51 6:41:43 RBS RBS Fault (Rectifier failure) Module rectifier faulty. ETR not yet available INC381099 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 5/24/2020 15:51 6:41:43 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO111 INC381202 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/24/2020 16:03 6:29:43 Power Power Failure (Indeterminate) The site is suspected out of fuel. Till now, we're awaiting for confirmation from Talkpool team INC381210 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 17:16 5:16:43 Power Power Failure (Indeterminate) The team cannot reach on the site at night . Due to unsafe are ETA: 6:00 AM INC381218 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/24/2020 18:18 4:14:43 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC381219 HDC261 DESDUNES Artibonite Ericsson 2G+3G B O&M FUEL 5/24/2020 18:26 4:06:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 24, 2020) at 08:16 PM. Rescue requested .ETR to be provided. INC381219 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D O&M FUEL 5/24/2020 18:26 4:06:43 Dependent Affected by the fuel issue at the main site Affected by HDC261 INC381219 HDC339 POTHENOT Artibonite Ericsson 2G D O&M FUEL 5/24/2020 18:26 4:06:43 Dependent Affected by the fuel issue at the main site Affected by HDC261 INC381219 HDC275 DAUPHINE Artibonite Ericsson 2G D O&M FUEL 5/24/2020 18:26 4:06:43 Dependent Affected by the fuel issue at the main site Affected by HDC261 INC381135 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/24/2020 18:26 4:06:43 Power Power Failure (Indeterminate) Talkpool Team refuses to go the site at night . ETA:8 AM INC381221 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/24/2020 19:05 3:27:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/24/2020 at 09h26 PM. Rescue is ongoing INC381221 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/24/2020 19:05 3:27:43 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO505 INC381221 HAIDO035 SANTO_20 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/24/2020 19:05 3:27:43 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO505 INC381221 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/24/2020 19:05 3:27:43 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO505 INC381139 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/24/2020 19:18 3:14:43 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC381139 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/24/2020 19:18 3:14:43 Dependent Affected by the power issue at the main site Affected by HDC318 INC381150 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 19:57 2:35:43 Power Power Failure (Indeterminate) Team has been informed. ETA: 10:30 AM INC381150 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/24/2020 19:57 2:35:43 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 INC381151 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 20:03 2:29:43 Power Power Failure (Indeterminate) The team cannot reach on the site at night . Due the site is locate in private house are ETA: 7:00 AM INC381151 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/24/2020 20:03 2:29:43 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO021 INC381231 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/24/2020 20:26 2:06:43 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on Monday May 25th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on Monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [cid:image001.jpg at 01D61957.A00D8CA0] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 64635 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[59212829].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[59212829].png URL: From Haiti.Noc at digicelgroup.com Sun May 24 22:14:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 25 May 2020 04:14:22 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 11 6 5 7 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 4 1 0 14 ZTE 4 3 2 1 4 Huawei 11 11 11 2 11 Network 27 18 14 3 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 3 0 9 1 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1002:08:39 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 753:19:39 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 463:14:39 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 339:02:39 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 323:00:39 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 266:02:39 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 195:31:39 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Digicel 5/16/2020 20:39 195:31:39 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 159:51:39 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 70:41:39 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 58:52:39 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 42:06:39 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 1:40 PM ETR to be provided. INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 40:02:39 RBS RBS Fault (Indeterminate) Inverter faulty. Spare needed . ETR not provided yet. INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 38:14:39 Power Generator failure (Indeterminate) Talkpool Break Down the Genset INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 37:10:39 RBS RBS Fault (Indeterminate) RUS01B3 faulty Spare need to be replaced. ETR not yet available INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 24:48:39 RBS RBS Fault (Indeterminate) RUS01B3 faulty Spare need to be replaced. ETR not yet available INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 20:55:39 Power Generator failure (Indeterminate) Engine broken, ETR to be provided by TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G C Talkpool 5/24/2020 6:36 17:34:39 Power Generator failure (Indeterminate) DC Alt faulty, Follow up is ongoing by TP team INC380941 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/24/2020 9:48 14:22:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/24/2020 at 06h51 AM. Feedback is expected from them INC381033 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/24/2020 9:58 14:12:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/24/2020 at 02h36 PM. Feedback is expected from them INC381202 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/24/2020 16:03 8:07:39 Power Power Failure (Indeterminate) The site is suspected out of fuel. Till now, we're awaiting for confirmation from Talkpool team INC381210 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 17:16 6:54:39 Power Power Failure (Indeterminate) The team cannot reach on the site at night . Due to unsafe are ETA: 6:00 AM INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/24/2020 20:02 4:08:39 Power Generator failure (Indeterminate) Leak on Engine , waiting for next feedback INC381151 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 20:03 4:07:39 Power Power Failure (Indeterminate) The team cannot reach on the site at night . Due the site is locate in private house are ETA: 7:00 AM INC381151 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/24/2020 20:03 4:07:39 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO021 INC381161 HDO530 LUMUMBA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 21:15 2:55:39 Power Power Failure (Indeterminate) Team is waiting for the access. INC381165 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/24/2020 22:48 1:22:39 Power Power Failure (Indeterminate) Team has been informed. ETA: 12:45 AM INC381239 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 5/24/2020 22:56 1:14:39 RBS RBS Fault (Indeterminate) Due to unsafe area , team cannot reach the site tonight , ETA 7:00 AM INC381243 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 5/24/2020 23:37 0:33:39 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on Monday May 25th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on Monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 24 22:16:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 25 May 2020 04:16:48 +0000 Subject: [Rantt] Recall: NOC hourly report at 12:00 AM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 12:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Sun May 24 22:20:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 25 May 2020 04:20:01 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 9 5 4 8 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 3 2 0 11 ZTE 4 3 2 1 4 Huawei 11 11 11 2 11 Network 24 17 15 3 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 4 0 2 1 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 463:23:16 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 323:09:16 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 160:00:16 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 70:50:16 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 59:01:16 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 56:07:16 Power Generator failure (High temperature) high temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 55:19:16 RBS RBS Fault (DUS failure) DUS faulty . Team is on site working INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 42:15:16 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 1:40 PM ETR to be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 41:07:16 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 38:23:16 Power Generator failure (Indeterminate) Talkpool Break Down the Genset INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/23/2020 14:16 34:03:16 Power Generator Failure (Engine broken) Talkpool breakdown the genset, New update will be share once available INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 21:04:16 Power Generator failure (Indeterminate) Engine broken, ETR to be provided by TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G C Talkpool 5/24/2020 6:36 17:43:16 Power Generator failure (Indeterminate) DC Alt faulty, Follow up is ongoing by TP team INC380941 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/24/2020 9:48 14:31:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/24/2020 at 06h51 AM. Feedback is expected from them INC381033 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/24/2020 9:58 14:21:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/24/2020 at 02h36 PM. Feedback is expected from them INC381057 HDC315 PLASSAC 1 Artibonite Ericsson 2G D O&M FUEL 5/24/2020 11:18 13:01:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 24, 2020) at 01:40 PM. ETR not yet available. INC381202 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/24/2020 16:03 8:16:16 Power Power Failure (Indeterminate) The site is suspected out of fuel. Till now, we're awaiting for confirmation from Talkpool team INC381210 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 17:16 7:03:16 Power Power Failure (Indeterminate) The team cannot reach on the site at night . Due to unsafe are ETA: 6:00 AM INC381135 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/24/2020 18:26 5:53:16 Power Power Failure (Indeterminate) Talkpool Team refuses to go the site at night . ETA:8 AM INC381151 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 20:03 4:16:16 Power Power Failure (Indeterminate) The team cannot reach on the site at night . Due the site is locate in private house are ETA: 7:00 AM INC381151 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/24/2020 20:03 4:16:16 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO021 INC381231 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/24/2020 20:26 3:53:16 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC381161 HDO530 LUMUMBA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 21:15 3:04:16 Power Power Failure (Indeterminate) Team is waiting for the access. INC381165 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/24/2020 22:48 1:31:16 Power Power Failure (Indeterminate) Team has been informed. ETA: 12:45 AM INC381239 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 5/24/2020 22:56 1:23:16 RBS RBS Fault (Indeterminate) Due to unsafe area , team cannot reach the site tonight , ETA 7:00 AM INC381243 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 5/24/2020 23:37 0:42:16 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on Monday May 25th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on Monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 24 22:21:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 25 May 2020 04:21:40 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1002:19:03 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 753:30:03 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 339:13:03 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 276:23:03 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 266:13:03 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 195:42:03 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Digicel 5/16/2020 20:39 195:42:03 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 155:31:03 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare Collected. The spare replacement is scheduled for this May 25th 2020. ETR not yet provided. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 126:51:03 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 85:57:03 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC380351 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/22/2020 20:40 51:41:03 RBS RBS Fault (DXU failure) Faulty DXU .Spare not yet available INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 49:47:03 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 40:13:03 RBS RBS Fault (Indeterminate) Inverter faulty. Spare needed . ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 37:21:03 RBS RBS Fault (Indeterminate) RUS01B3 faulty Spare need to be replaced. ETR not yet available INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 24:59:03 RBS RBS Fault (Indeterminate) RUS01B3 faulty Spare need to be replaced. ETR not yet available INC381034 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/24/2020 10:00 14:21:03 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/24/2020 20:02 4:19:03 Power Generator failure (Indeterminate) Leak on Engine , waiting for next feedback INC381240 HDC261 DESDUNES Artibonite Ericsson 2G B Talkpool 5/24/2020 23:14 1:07:03 RBS RBS Fault (Indeterminate) Team has been informed, and follow-up is ongoing to dispatch team. ETA not available yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [cid:image001.jpg at 01D61957.A00D8CA0] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 24 23:52:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 25 May 2020 05:52:00 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 6 7 5 8 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 3 2 0 14 ZTE 4 3 2 1 4 Huawei 8 8 8 1 8 Network 24 14 12 2 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 5 0 3 1 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 464:55:09 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 324:41:09 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 161:32:09 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 72:22:09 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 60:33:09 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 57:39:09 Power Generator failure (High temperature) high temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 56:51:09 RBS RBS Fault (DUS failure) DUS faulty need to be replaced. Spare part requested. ETR not provided yet. INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 43:47:09 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 1:40 PM ETR to be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 42:39:09 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 39:55:09 Power Generator failure (Indeterminate) Talkpool Break Down the Genset INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/23/2020 14:16 35:35:09 Power Generator Failure (Engine broken) Talkpool breakdown the genset, New update will be share once available INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 22:36:09 Power Generator failure (Indeterminate) Engine broken, ETR to be provided by TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G C Talkpool 5/24/2020 6:36 19:15:09 Power Generator failure (Indeterminate) DC Alt faulty, Follow up is ongoing by TP team INC380941 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/24/2020 9:48 16:03:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/24/2020 at 06h51 AM. Feedback is expected from them INC381033 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/24/2020 9:58 15:53:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/24/2020 at 02h36 PM. Feedback is expected from them INC381057 HDC315 PLASSAC 1 Artibonite Ericsson 2G D O&M FUEL 5/24/2020 11:18 14:33:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 24, 2020) at 01:40 PM. ETR not yet available. INC381202 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/24/2020 16:03 9:48:09 Power Power Failure (Indeterminate) The site is suspected out of fuel. Till now, we're awaiting for confirmation from Talkpool team INC381210 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 17:16 8:35:09 Power Power Failure (Indeterminate) The team cannot reach on the site at night . Due to unsafe are ETA: 6:00 AM INC381135 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/24/2020 18:26 7:25:09 Power Power Failure (Indeterminate) Talkpool Team refuses to go the site at night . ETA:8 AM INC381231 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/24/2020 20:26 5:25:09 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC381238 HDN230 NAN_CHAMPS Nord Ericsson 2G B Talkpool 5/24/2020 22:28 3:23:09 RBS RBS Fault (Indeterminate) Team is already informed . ETA :8 AM INC381165 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/24/2020 22:48 3:03:09 Power Power Failure (Indeterminate) Team is waiting for the access. INC381239 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 5/24/2020 22:56 2:55:09 RBS RBS Fault (Indeterminate) Due to unsafe area , team cannot reach the site tonight , ETA 7:00 AM INC381243 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A O&M_Fuel 5/24/2020 23:37 2:14:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/25/2020 at 12h33 AM. Feedback is expected from them INC381248 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 5/25/2020 0:45 1:06:09 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided INC381248 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 5/25/2020 0:45 1:06:09 Dependent Affected by the power issue at the main site Attached to HDO356 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on Monday May 25th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on Monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 25 01:06:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 25 May 2020 07:06:32 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 8 8 4 13 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 3 2 0 19 ZTE 6 5 4 1 6 Huawei 8 8 8 1 8 Network 31 16 14 2 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 5 0 3 2 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 466:06:58 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 325:52:58 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 162:43:58 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 73:33:58 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 61:44:58 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 58:50:58 Power Generator failure (High temperature) high temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 58:02:58 RBS RBS Fault (DUS failure) Faulty DUS. Spare replaced but site remains down . Team will be back to the site early in the morning . INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 44:58:58 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 1:40 PM ETR to be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 43:50:58 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 41:06:58 Power Generator failure (Indeterminate) Talkpool Break Down the Genset INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/23/2020 14:16 36:46:58 Power Generator Failure (Engine broken) Talkpool breakdown the genset, New update will be share once available INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 23:47:58 Power Generator failure (Indeterminate) Engine broken, ETR to be provided by TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G C Talkpool 5/24/2020 6:36 20:26:58 Power Generator failure (Indeterminate) DC Alt faulty, Follow up is ongoing by TP team INC380941 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/24/2020 9:48 17:14:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/24/2020 at 06h51 AM. Feedback is expected from them INC381033 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/24/2020 9:58 17:04:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/24/2020 at 02h36 PM. Feedback is expected from them INC381057 HDC315 PLASSAC 1 Artibonite Ericsson 2G D O&M FUEL 5/24/2020 11:18 15:44:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 24, 2020) at 01:40 PM. ETR not yet available. INC381202 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/24/2020 16:03 10:59:58 Power Power Failure (Indeterminate) The site is suspected out of fuel. Till now, we're awaiting for confirmation from Talkpool team INC381210 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 17:16 9:46:58 Power Power Failure (Indeterminate) The team cannot reach on the site at night . Due to unsafe are ETA: 6:00 AM INC381135 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/24/2020 18:26 8:36:58 Power Power Failure (Indeterminate) Talkpool Team refuses to go the site at night . ETA:8 AM INC381231 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/24/2020 20:26 6:36:58 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC381251 HDN230 NAN_CHAMPS Nord Ericsson 2G B Talkpool 5/24/2020 22:28 4:34:58 RBS RBS Fault (Indeterminate) Team informed and will be back to the site early in the morning INC381239 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 5/24/2020 22:56 4:06:58 RBS RBS Fault (Indeterminate) Due to unsafe area , team cannot reach the site tonight , ETA 7:00 AM INC381243 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A O&M_Fuel 5/24/2020 23:37 3:25:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/25/2020 at 12h33 AM. Feedback is expected from them INC381250 HDC208 BOIS_DOME Centre Ericsson 2G D Talkpool 5/25/2020 0:22 2:40:58 Power Power Failure (Indeterminate) Team is already dispatched . ETA :6 h10 AM INC381248 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 5/25/2020 0:45 2:17:58 Power Generator failure (Indeterminate) Team has been informed , ETA 5:30 AM INC381248 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 5/25/2020 0:45 2:17:58 Dependent Affected by the power issue at the main site Attached to HDO356 INC381184 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/25/2020 1:14 1:48:58 Power Generator failure (Indeterminate) TP cannot provide any update for the site INC381254 HDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 5/25/2020 1:19 1:43:58 Power Power Failure (Indeterminate) Talkpool Team refuses to go the site at this time due to unsafe area . ETA:7h30 AM INC381182 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/25/2020 1:20 1:42:58 Power Power Failure (Indeterminate) The team cannot reach on the site at night . Due the site is locate in private house are ETA: 7:00 AM INC381255 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 5/25/2020 1:42 1:20:58 Power Power Failure (Indeterminate) Team is already dispatched . ETA :6 h15 AM INC381255 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/25/2020 1:42 1:20:58 Dependent Affected by the power issue at the main site Affected by HDC154 INC381164 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/25/2020 1:44 1:18:58 Power Generator failure (Indeterminate) Due to noises causing by the genset , team stopped the genset in the hood till 7:00 AM INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 0:14:58 Power Generator failure (Indeterminate) Leak on Engine , waiting for next feedback Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on Monday May 25th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on Monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [cid:image001.jpg at 01D61957.A00D8CA0] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 64635 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 25 01:09:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 25 May 2020 07:09:49 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1005:07:23 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 756:18:23 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 342:01:23 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 279:11:23 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 269:01:23 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 198:30:23 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Digicel 5/16/2020 20:39 198:30:23 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 158:19:23 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare Collected. The spare replacement is scheduled for this May 25th 2020. ETR not yet provided. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 129:39:23 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/21/2020 10:24 88:45:23 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC380351 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/22/2020 20:40 54:29:23 RBS RBS Fault (DXU failure) Faulty DXU .Spare not yet available INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 52:35:23 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 43:01:23 RBS RBS Fault (Indeterminate) Inverter faulty. Spare needed . ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 40:09:23 RBS RBS Fault (Indeterminate) RUS01B3 faulty Spare need to be replaced. ETR not yet available INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 27:47:23 RBS RBS Fault (Indeterminate) RUS01B3 faulty Spare need to be replaced. ETR not yet available INC381034 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/24/2020 10:00 17:09:23 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC381240 HDC261 DESDUNES Artibonite Ericsson 2G B Talkpool 5/24/2020 23:14 3:55:23 RBS RBS Fault (Indeterminate) Team has been informed, and follow-up is ongoing. Team will arrive a the site early this morning. ETA not available yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [cid:image001.jpg at 01D61957.A00D8CA0] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 25 02:24:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 25 May 2020 08:24:34 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 8 8 5 15 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 3 2 0 21 ZTE 6 5 4 1 6 Huawei 9 9 9 1 9 Network 34 17 15 2 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 5 0 3 2 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 467:26:06 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 327:12:06 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 164:03:06 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 74:53:06 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 63:04:06 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 60:10:06 Power Generator failure (High temperature) high temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 59:22:06 RBS RBS Fault (DUS failure) Faulty DUS. Spare replaced but site remains down . Team will be back to the site early in the morning . INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 46:18:06 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 1:40 PM ETR to be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 45:10:06 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 42:26:06 Power Generator failure (Indeterminate) Talkpool Break Down the Genset INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/23/2020 14:16 38:06:06 Power Generator Failure (Engine broken) Talkpool breakdown the genset, New update will be share once available INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 25:07:06 Power Generator failure (Indeterminate) Engine broken, ETR to be provided by TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G C Talkpool 5/24/2020 6:36 21:46:06 Power Generator failure (Indeterminate) DC Alt faulty, Follow up is ongoing by TP team INC380941 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/24/2020 9:48 18:34:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/24/2020 at 06h51 AM. Feedback is expected from them INC381033 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/24/2020 9:58 18:24:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/24/2020 at 02h36 PM. Feedback is expected from them INC381057 HDC315 PLASSAC 1 Artibonite Ericsson 2G D O&M FUEL 5/24/2020 11:18 17:04:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 24, 2020) at 01:40 PM. ETR not yet available. INC381202 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/24/2020 16:03 12:19:06 Power Power Failure (Indeterminate) The site is suspected out of fuel. Till now, we're awaiting for confirmation from Talkpool team INC381210 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 17:16 11:06:06 Power Power Failure (Indeterminate) The team cannot reach on the site at night . Due to unsafe are ETA: 6:00 AM INC381135 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/24/2020 18:26 9:56:06 Power Power Failure (Indeterminate) Talkpool Team refuses to go the site at night . ETA:8 AM INC381231 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/24/2020 20:26 7:56:06 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC381251 HDN230 NAN_CHAMPS Nord Ericsson 2G B Talkpool 5/24/2020 22:28 5:54:06 RBS RBS Fault (Indeterminate) Team informed and will be back to the site early in the morning INC381239 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 5/24/2020 22:56 5:26:06 RBS RBS Fault (Indeterminate) Due to unsafe area , team cannot reach the site tonight , ETA 7:00 AM INC381243 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A O&M_Fuel 5/24/2020 23:37 4:45:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/25/2020 at 12h33 AM. Feedback is expected from them INC381250 HDC208 BOIS_DOME Centre Ericsson 2G D Talkpool 5/25/2020 0:22 4:00:06 Power Power Failure (Indeterminate) Team is already dispatched . ETA: 05h30 AM INC381248 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 5/25/2020 0:45 3:37:06 Power Generator failure (Indeterminate) Team has been informed , ETA 5:30 AM INC381248 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 5/25/2020 0:45 3:37:06 Dependent Affected by the power issue at the main site Attached to HDO356 INC381184 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/25/2020 1:14 3:08:06 Power Generator failure (Indeterminate) Portable genset out fuel , ETR to be provided INC381254 HDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 5/25/2020 1:19 3:03:06 Power Power Failure (Indeterminate) Talkpool Team refuses to go the site at this time due to unsafe area . ETA:7h30 AM INC381182 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/25/2020 1:20 3:02:06 Power Power Failure (Indeterminate) The team cannot reach on the site at night . Due the site is locate in private house are ETA: 7:00 AM INC381255 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 5/25/2020 1:42 2:40:06 Power Power Failure (Indeterminate) Team is already dispatched. ETA: 05H00 AM INC381255 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/25/2020 1:42 2:40:06 Dependent Affected by the power issue at the main site Affected by HDC154 INC381164 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/25/2020 1:44 2:38:06 Power Generator failure (Indeterminate) Due to noises causing by the genset , team stopped the genset in the hood till 7:00 AM INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 1:34:06 Power Generator failure (Indeterminate) Leak on Engine , waiting for next feedback INC381261 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/25/2020 3:05 1:17:06 Power Generator failure (Indeterminate) Team has been informed , ETA not yet available INC381263 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 3:25 0:57:06 Power Power Failure (Indeterminate) Team has been informed. ETA: 5:30 AM INC381192 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 3:32 0:50:06 Power Power Failure (Indeterminate) Team is already informed . ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on Monday May 25th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on Monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [cid:image001.jpg at 01D61957.A00D8CA0] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 25 04:21:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 25 May 2020 10:21:44 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1008:19:12 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 759:30:12 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed and expected to be done on 05/22/2020 INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 345:13:12 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 282:23:12 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 272:13:12 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 201:42:12 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Digicel 5/16/2020 20:39 201:42:12 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 161:31:12 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare Collected. The spare replacement is scheduled for this May 25th 2020. ETR not yet provided. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 132:51:12 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC380351 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/22/2020 20:40 57:41:12 RBS RBS Fault (DXU failure) Faulty DXU .Spare not yet available INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 55:47:12 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 46:13:12 RBS RBS Fault (Indeterminate) Inverter faulty. Spare needed . ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 43:21:12 RBS RBS Fault (Indeterminate) RUS01B3 faulty Spare need to be replaced. ETR not yet available INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 30:59:12 RBS RBS Fault (Indeterminate) RUS01B3 faulty Spare need to be replaced. ETR not yet available INC381034 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/24/2020 10:00 20:21:12 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Talkpool 5/25/2020 4:18 2:03:12 RBS RBS Fault (Indeterminate) Team will reach the site early this morning. ETA not available yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [cid:image001.jpg at 01D61957.A00D8CA0] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 25 05:28:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 25 May 2020 11:28:40 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 25th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 25th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 470:28:55 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 330:14:55 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 167:05:55 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 77:55:55 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 66:06:55 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 63:12:55 Power Generator failure (High temperature) high temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 62:24:55 RBS RBS Fault (DUS failure) Faulty DUS. Spare replaced but site remains down . Team will be back to the site for further troubleshooting . ETA:8h20 AM INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 49:20:55 Fuel Generator failure (Fuel issue) Fuel team is informed, 5/23/2020 1:40 PM ETR to be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 48:12:55 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 45:28:55 Power Generator failure (Indeterminate) Talkpool Break Down the Genset INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/23/2020 14:16 41:08:55 Power Generator Failure (Engine broken) Talkpool breakdown the genset, New update will be share once available INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/23/2020 21:30 33:54:55 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 28:09:55 Power Generator failure (Indeterminate) Engine broken, ETR to be provided by TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G C Talkpool 5/24/2020 6:36 24:48:55 Power Generator failure (Indeterminate) DC Alt faulty, Follow up is ongoing by TP team INC380941 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/24/2020 9:48 21:36:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/24/2020 at 06h51 AM. Feedback is expected from them INC381033 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/24/2020 9:58 21:26:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/24/2020 at 02h36 PM. Feedback is expected from them INC380657 HDC332 TI FOND Centre Ericsson 2G C Talkpool 5/24/2020 10:15 21:09:55 Power Power Failure (Solar System failure) Solar system failed; Sectors should be back in service with sun energy when Batteries are fully Charged INC381057 HDC315 PLASSAC 1 Artibonite Ericsson 2G D O&M FUEL 5/24/2020 11:18 20:06:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 24, 2020) at 01:40 PM. ETR not yet available. INC381202 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/24/2020 16:03 15:21:55 Power Power Failure (Indeterminate) The site is suspected out of fuel. Till now, we're awaiting for confirmation from Talkpool team INC381210 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 17:16 14:08:55 Power Power Failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR not provided yet INC381218 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/24/2020 18:18 13:06:55 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC381135 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/24/2020 18:26 12:58:55 Power Power Failure (Indeterminate) Talkpool Team refuses to go the site at night . ETA:8 AM INC381139 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/24/2020 19:18 12:06:55 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC381139 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/24/2020 19:18 12:06:55 Dependent Affected by the power issue at the main site Affected by HDC216 INC381231 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/24/2020 20:26 10:58:55 Power Power Failure (Solar System failure) Solar system failed; Site should be back in service with sun energy. INC381161 HDO530 LUMUMBA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 22:15 9:09:55 Power Generator failure (Oil sensor failure) Faulty Oil sensor need to be replaced, follow up is ongoing. ETR not provided yet INC381251 HDN230 NAN_CHAMPS Nord Ericsson 2G B Talkpool 5/24/2020 22:28 8:56:55 RBS RBS Fault (Indeterminate) Team informed and will be back to the site . ETA:8h20 AM INC381166 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/24/2020 22:53 8:31:55 Power Power Failure (Solar System failure) Solar site , will be recovered with sunrise INC381239 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 5/24/2020 22:56 8:28:55 RBS RBS Fault (Indeterminate) Due to unsafe area , team cannot reach the site tonight , ETA 7:30 AM INC381243 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A O&M_Fuel 5/24/2020 23:37 7:47:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/25/2020 at 12h33 AM. Feedback is expected from them INC381173 HDS014 LOVING_LIGHT_HOTEL Sud-Est Ericsson 3G C Talkpool 5/25/2020 0:17 7:07:55 Power Generator failure (Indeterminate) Team is waiting for access INC381250 HDC208 BOIS_DOME Centre Ericsson 2G D Talkpool 5/25/2020 0:22 7:02:55 Power Power Failure (Indeterminate) Team motorcycle break down along the way . New ETA is expected INC381184 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/25/2020 1:14 6:10:55 Power Generator failure (Indeterminate) Portable genset out fuel , ETR to be provided INC381254 HDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 5/25/2020 1:19 6:05:55 Power Power Failure (Indeterminate) Talkpool Team refuses to go the site at this time due to unsafe area . ETA:7h30 AM INC381182 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/25/2020 1:20 6:04:55 Power Power Failure (Indeterminate) The team cannot reach on the site at night . Due the site is locate in private house are ETA: 7:00 AM INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 4:36:55 Power Generator failure (Indeterminate) Leak on Engine , waiting for next feedback INC381261 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/25/2020 3:05 4:19:55 Power Generator failure (Indeterminate) Portable genset out fuel , ETR to be provided INC381263 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 3:25 3:59:55 Power Power Failure (Indeterminate) Team is working on the site. INC381192 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 3:32 3:52:55 Power Power Failure (Indeterminate) Team is on site working INC381198 HAIDN030 RUE_FAUBERT Nord ZTE 2G A Talkpool 5/25/2020 4:09 3:15:55 Power Power Failure (Indeterminate) Team is already informed . ETA :7 h10 AM INC381243 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 5/25/2020 5:23 2:01:55 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC381243 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 5/25/2020 5:23 2:01:55 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC381243 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 5/25/2020 5:23 2:01:55 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC381269 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/25/2020 5:27 1:57:55 Power Power Failure (Indeterminate) Team has been informed. ETA: 8:00 AM INC381269 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/25/2020 5:27 1:57:55 Dependent Affected by the power issue at the main site Affected by HDO585 Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on Monday May 25th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on Monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on monday May 25th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on monday May 25th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on monday May 25th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on monday May 25th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC381206 HDO034 SEGUY Port-au-Prince Huawei 2G+3G C Talkpool 5/24/2020 16:23 5/24/2020 18:57 2:34:00 4:00:00 Compliant Power Generator failure (Low Voltage) low voltage due to battery OK Genset has been restarted with another battery INC380986 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 13:02 5/24/2020 19:43 6:41:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending from talkpool side INC380986 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/24/2020 13:02 5/24/2020 19:43 6:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO511 Cascaded Back up with the main site INC381099 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 5/24/2020 15:51 5/24/2020 20:12 4:21:00 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) one of rectifier module is faulty Need to be justified Resolution details will be provided by concerned team INC381099 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 5/24/2020 15:51 5/24/2020 20:12 4:21:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO111 Cascaded Back up with the main site INC381150 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 19:57 5/24/2020 22:42 2:45:00 4:00:00 Compliant Power Generator failure (Fuel issue) Backup Genset out of fuel OK 4 gallons fuel added in the portable genset INC381150 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/24/2020 19:57 5/24/2020 22:42 2:45:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HAIDO511 Cascaded Back up with the main site INC381221 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 19:05 5/24/2020 23:55 4:50:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Backup Genset out of fuel Need to be justified Fuel added in the portable genset INC381221 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 19:05 5/24/2020 23:55 4:50:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HAIDO505 Cascaded Back up with the main site INC381221 HAIDO035 SANTO_20 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 19:05 5/24/2020 23:55 4:50:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HAIDO505 Cascaded Back up with the main site INC381221 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 19:05 5/24/2020 23:55 4:50:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HAIDO505 Cascaded Back up with the main site INC381151 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 20:03 5/24/2020 21:18 1:15:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up by itself INC381151 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 20:03 5/24/2020 21:18 1:15:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HAIDO021 Cascaded Back up with the main site INC381165 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/24/2020 22:48 5/25/2020 2:15 3:27:00 4:00:00 Compliant Power Generator failure (Fuel issue) Backup Genset out of fuel OK 6 gallons fuel added in the portable genset INC381123 HDC309 DELUGE Artibonite Huawei 2G+3G+LTE B Talkpool 5/24/2020 17:03 5/24/2020 19:53 2:50:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) genset Breaker tripped OK Breaker reset and Genset restarted. INC381123 HDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 5/24/2020 17:03 5/24/2020 19:53 2:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC309 OK Site is back in service once issue solved at the main site. INC381123 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE B Talkpool 5/24/2020 17:03 5/24/2020 19:53 2:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC309 OK Site is back in service once issue solved at the main site. INC381137 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 5/24/2020 18:42 5/24/2020 20:02 1:20:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site is back up by itself INC381137 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 5/24/2020 18:42 5/24/2020 20:02 1:20:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC244 OK Site is back in service once issue solved at the main site. INC381222 HDC216 CROIX DE FER Centre Ericsson 2G C Talkpool 5/24/2020 19:18 5/24/2020 20:48 1:30:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site is back up by itself INC381222 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/24/2020 19:18 5/25/2020 20:48 25:30:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC244 OK Site is back in service once issue solved at the main site. INC374112 HAIDN307 PORRIER Nord ZTE 2G+3G B Digicel 5/10/2020 2:30 5/24/2020 19:30 353:00:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Access issue Feedback is expected from the concerned team INC381132 HDC362 RTE_CAYAHANDE Centre Ericsson 2G D Talkpool 5/24/2020 18:30 5/24/2020 22:00 3:30:00 4:00:00 Compliant Power Generator failure (Faulty Battery) Faulty Battery OK Genset has been restarted in auto mode with another starter battery. INC381219 HDC261 DESDUNES Artibonite Ericsson 2G+3G B O&M FUEL 5/24/2020 18:26 5/24/2020 23:09 4:43:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay 20 Gal of Fuel have been added as rescue INC381219 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D O&M FUEL 5/24/2020 18:26 5/24/2020 23:09 4:43:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDC261 Cascaded Site is back in service once issue solved at the main site. INC381219 HDC339 POTHENOT Artibonite Ericsson 2G D O&M FUEL 5/24/2020 18:26 5/24/2020 23:09 4:43:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDC261 Cascaded Site is back in service once issue solved at the main site. INC381219 HDC275 DAUPHINE Artibonite Ericsson 2G D O&M FUEL 5/24/2020 18:26 5/24/2020 23:09 4:43:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDC261 Cascaded Site is back in service once issue solved at the main site. INC381255 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 5/25/2020 1:42 5/25/2020 5:32 3:50:00 4:00:00 Compliant Power Power Failure (Indeterminate) INC381255 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/25/2020 1:42 5/25/2020 5:32 3:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC154 OK Site is back in service once issue solved at the main site. INC380939 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 5/24/2020 9:39 5/24/2020 19:54 10:15:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Creeping dirty Need to be justified Creeping cleaned and genset restarted INC381213 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 5/24/2020 17:38 5/24/2020 20:04 2:26:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Rear seal faulty OK 1\gal of oil and 1\gal of water added INC381054 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 11:06 5/24/2020 20:59 9:53:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA and resolutions detailas are awaiting INC381224 HAIGA143 KAFOU CITRON Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 19:36 5/24/2020 21:36 2:00:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Short circuit OK Breaker has been reset and genset restarted INC381224 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 5/24/2020 19:36 5/24/2020 21:36 2:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HGA143 Cascaded Recovered with the main site INC381224 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 19:36 5/24/2020 21:36 2:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HGA143 Cascaded Recovered with the main site INC381224 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/24/2020 19:36 5/24/2020 21:36 2:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HGA143 Cascaded Recovered with the main site INC381224 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/24/2020 19:36 5/24/2020 21:36 2:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HGA143 Cascaded Recovered with the main site CRQ33967 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 5/24/2020 23:58 5/25/2020 2:45 2:47:00 4:00:00 Compliant Transmission Affected by planned work Affected by PW on link PDH013-HDS306 Cascaded Back on air once PW completed CRQ33967 HDS353 THIOTTE Sud-Est Ericsson 2G A Talkpool 5/24/2020 23:58 5/25/2020 2:45 2:47:00 4:00:00 Compliant Transmission Affected by planned work Affected by PW on link PDH013-HDS306 Cascaded Back on air once PW completed CRQ33967 HDS323 BERI Sud-Est Ericsson 2G A Talkpool 5/24/2020 23:58 5/25/2020 2:45 2:47:00 4:00:00 Compliant Transmission Affected by planned work Affected by PW on link PDH013-HDS306 Cascaded Back on air once PW completed CRQ33967 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 5/24/2020 23:58 5/25/2020 2:45 2:47:00 4:00:00 Compliant Transmission Affected by planned work Affected by PW on link PDH013-HDS306 Cascaded Back on air once PW completed CRQ33967 HDS314 BOKATIK Sud-Est Ericsson 2G D Talkpool 5/24/2020 23:58 5/25/2020 2:45 2:47:00 4:00:00 Compliant Transmission Affected by planned work Affected by PW on link PDH013-HDS306 Cascaded Back on air once PW completed CRQ33967 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 5/24/2020 23:58 5/25/2020 2:45 2:47:00 4:00:00 Compliant Transmission Affected by planned work Affected by PW on link PDH013-HDS306 Cascaded Back on air once PW completed CRQ33967 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 5/24/2020 23:58 5/25/2020 2:45 2:47:00 4:00:00 Compliant Transmission Affected by planned work Affected by PW on link PDH013-HDS306 Cascaded Back on air once PW completed CRQ33967 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 5/24/2020 23:58 5/25/2020 2:45 2:47:00 4:00:00 Compliant Transmission Affected by planned work Affected by PW on link PDH013-HDS306 Cascaded Back on air once PW completed CRQ33967 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 5/24/2020 23:58 5/25/2020 2:45 2:47:00 4:00:00 Compliant Transmission Affected by planned work Affected by PW on link PDH013-HDS306 Cascaded Back on air once PW completed CRQ33967 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 5/24/2020 23:58 5/25/2020 2:45 2:47:00 4:00:00 Compliant Transmission Affected by planned work Affected by PW on link PDH013-HDS306 Cascaded Back on air once PW completed CRQ33967 HDS307 BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 5/24/2020 23:58 5/25/2020 2:45 2:47:00 4:00:00 Compliant Transmission Affected by planned work Affected by PW on link PDH013-HDS306 Cascaded Back on air once PW completed CRQ33967 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 5/24/2020 23:58 5/25/2020 2:45 2:47:00 4:00:00 Compliant Transmission Affected by planned work Affected by PW on link PDH013-HDS306 Cascaded Back on air once PW completed CRQ33967 HDS355 MARE_JAUFFREY Sud-Est Ericsson 2G D Talkpool 5/24/2020 23:58 5/25/2020 2:45 2:47:00 4:00:00 Compliant Transmission Affected by planned work Affected by PW on link PDH013-HDS306 Cascaded Back on air once PW completed CRQ33967 HDS354 DUPUY Sud-Est Ericsson 2G D Talkpool 5/24/2020 23:58 5/25/2020 2:45 2:47:00 4:00:00 Compliant Transmission Affected by planned work Affected by PW on link PDH013-HDS306 Cascaded Back on air once PW completed CRQ33967 HDS350 MAROUJ (THIOTTE) Sud-Est Ericsson 2G D Talkpool 5/24/2020 23:58 5/25/2020 2:45 2:47:00 4:00:00 Compliant Transmission Affected by planned work Affected by PW on link PDH013-HDS306 Cascaded Back on air once PW completed INC381164 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/25/2020 1:44 5/25/2020 6:35 4:51:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA and resolutions details are awaiting INC381248 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 5/25/2020 0:45 5/25/2020 6:40 5:55:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Inverter failed OK Team turned on the inverter INC381248 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 5/25/2020 0:45 5/25/2020 6:40 5:55:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO356 Cascaded Restored with the main site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 25 07:06:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 25 May 2020 13:06:24 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 11 7 4 13 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 2 2 0 15 ZTE 9 9 6 1 9 Huawei 11 11 11 1 11 Network 34 22 19 2 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 5 0 1 4 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 472:07:05 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 331:53:05 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 168:44:05 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 79:34:05 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 67:45:05 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 64:51:05 Power Generator failure (High temperature) High temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 64:03:05 RBS RBS Fault (DUS failure) Faulty DUS. Spare replaced but site remains down . Team is on site INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 50:59:05 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/23/2020 at 1:40 PM. ETR to be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 49:51:05 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 47:07:05 Power Generator Failure (Engine Knocking ) Engine knocking reported, ETR recovery plan is expected from TP INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/23/2020 14:16 42:47:05 Power Generator Failure (Engine broken) Talkpool breakdown the genset, New update will be share once available INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/23/2020 21:30 35:33:05 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 29:48:05 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 26:27:05 Power Generator failure (Indeterminate) DC Alt faulty needed to replaced. Follow up is ongoing by TP team INC380941 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/24/2020 9:48 23:15:05 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/24/2020 at 06h51 AM. Feedback is expected from them INC381033 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/24/2020 9:58 23:05:05 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/24/2020 at 02h36 PM. Feedback is expected from them INC380657 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/24/2020 10:15 22:48:05 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381057 HDC315 PLASSAC 1 Artibonite Ericsson 2G D O&M FUEL 5/24/2020 11:18 21:45:05 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 24, 2020) at 01:40 PM. ETR not yet available. INC381202 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/24/2020 16:03 17:00:05 Power Power Failure (Indeterminate) The site is suspected out of fuel. Till now, we're awaiting for confirmation from Talkpool team INC381210 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 17:16 15:47:05 Power Power Failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR not provided yet INC381218 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/24/2020 18:18 14:45:05 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381161 HDO530 LUMUMBA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 22:15 10:48:05 Power Generator failure (Oil sensor failure) Faulty Oil sensor need to be replaced, follow up is ongoing. ETR not provided yet INC381243 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A O&M_Fuel 5/24/2020 23:37 9:26:05 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/25/2020 at 12h33 AM. Feedback is expected from them INC381184 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/25/2020 1:14 7:49:05 Power Generator failure (Indeterminate) Portable genset out fuel reported by TP. ETA: 9:30 AM. INC381182 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/25/2020 1:20 7:43:05 Power Power Failure (Indeterminate) Team is working on the site. INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 6:15:05 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381261 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/25/2020 3:05 5:58:05 Power Generator failure (Indeterminate) Team is working on site INC381263 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 3:25 5:38:05 Power Power Failure (Indeterminate) Team is working on the site. INC381243 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 5/25/2020 5:23 3:40:05 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC381243 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 5/25/2020 5:23 3:40:05 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC381243 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 5/25/2020 5:23 3:40:05 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC381288 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/25/2020 5:27 3:36:05 Dependent Affected by the power issue at the main site Affected by HDO272 INC381288 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/25/2020 5:27 3:36:05 Power Power Failure (Indeterminate) Issue was not at HDO585 but at HDO272 instead. Tem is waiting for access INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/25/2020 6:02 3:01:05 Power Power Failure (Solar System failure) Site will be restored with sunrise INC381283 HAIGA067 CARACOLIE_II Grande-Anse ZTE 2G+3G B Talkpool 5/25/2020 6:37 2:26:05 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:30 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on Monday May 25th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on Monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [cid:image001.jpg at 01D61957.A00D8CA0] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 25 07:54:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 25 May 2020 13:54:38 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 6 8 8 17 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 5 4 0 23 ZTE 4 4 1 0 4 Huawei 12 12 12 1 12 Network 33 21 17 1 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 5 5 1 3 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 472:56:48 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 332:42:48 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 169:33:48 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 80:23:48 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 68:34:48 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 65:40:48 Power Generator failure (High temperature) High temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 64:52:48 RBS RBS Fault (DUS failure) Faulty DUS. Spare replaced but site remains down . Team is on site INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 51:48:48 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/23/2020 at 1:40 PM. ETR to be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 50:40:48 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 47:56:48 Power Generator Failure (Engine Knocking ) Engine knocking reported, ETR recovery plan is expected from TP INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/23/2020 14:16 43:36:48 Power Generator Failure (Engine broken) Talkpool breakdown the genset, New update will be share once available INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/23/2020 21:30 36:22:48 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 30:37:48 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 27:16:48 Power Generator failure (Indeterminate) DC Alt faulty needed to replaced. Follow up is ongoing by TP team INC380941 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/24/2020 9:48 24:04:48 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/24/2020 at 06h51 AM. Feedback is expected from them INC381033 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/24/2020 9:58 23:54:48 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/24/2020 at 02h36 PM. Feedback is expected from them INC380657 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/24/2020 10:15 23:37:48 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381057 HDC315 PLASSAC 1 Artibonite Ericsson 2G D O&M FUEL 5/24/2020 11:18 22:34:48 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 24, 2020) at 01:40 PM. ETR not yet available. INC381202 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M_Fuel 5/24/2020 16:03 17:49:48 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/25/2020 at 6h00 AM. Feedback is expected from them INC381210 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 17:16 16:36:48 Power Power Failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETA not provided yet INC381218 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/24/2020 18:18 15:34:48 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381184 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/25/2020 1:14 8:38:48 Power Generator failure (Fuel issue) Portable genset out fuel reported by TP. ETA: 9:30 AM. INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 7:04:48 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381263 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 3:25 6:27:48 Power Power Failure (Indeterminate) Team is working on the site. INC381270 HDN205 FORT_LIBERTE Nord-Est Ericsson LTE B Talkpool 5/25/2020 5:57 3:55:48 Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207 INC381270 HDN217 TROU_DU_NORD Nord-Est Ericsson LTE A Talkpool 5/25/2020 5:57 3:55:48 Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207 INC381270 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 5/25/2020 5:57 3:55:48 Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207 INC381270 HDN328 PARC CARACOL II Nord-Est Ericsson 3G D Talkpool 5/25/2020 5:57 3:55:48 Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207 INC381270 HDN327 PARC CARACOL Nord-Est Ericsson 3G C Talkpool 5/25/2020 5:57 3:55:48 Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207 INC381283 HAIGA067 CARACOLIE_II Grande-Anse ZTE 2G+3G B Talkpool 5/25/2020 6:37 3:15:48 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:30 AM INC381306 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/25/2020 7:05 2:47:48 Power Generator failure (Fuel issue) Portable genset out of fuel , will be refueled by Talkpool. No ETA provided yet INC381308 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 5/25/2020 7:54 1:58:48 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:30 AM INC381161 HDO530 LUMUMBA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/25/2020 7:59 1:53:48 Power Generator failure (Oil sensor failure) Faulty Oil sensor need to be replaced, follow up is ongoing. ETR not provided yet INC381290 HDO631 CAZEAU_SEMINAIRE_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 7:59 1:53:48 Power Power Failure (Indeterminate) Team has been informed. ETA 10:00 AM INC381290 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 7:59 1:53:48 Dependent Affected by the power issue at the main site Affected by HDO631 INC381316 HDN252 ST_MALLON Nord Ericsson 2G D Talkpool 5/25/2020 8:10 1:42:48 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 11:35h INC381316 HDN316 PARISSIEN Nord Ericsson 2G D Talkpool 5/25/2020 8:10 1:42:48 Dependent Affected by the power issue at the main site Affected by HDN252. INC381316 HDN241 BAHON Nord Ericsson 2G D Talkpool 5/25/2020 8:10 1:42:48 Dependent Affected by the power issue at the main site Affected by HDN252. INC381297 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/25/2020 9:00 0:52:48 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on Monday May 25th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on Monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [cid:image001.jpg at 01D61957.A00D8CA0] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 25 08:24:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 25 May 2020 14:24:27 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 10:00 AM In-Reply-To: References: Message-ID: Hello All, Please receive below the report for partially down sites in the network for 10:00 AM cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1012:19:48 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 763:30:48 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 349:13:48 RBS RBS Fault (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 286:23:48 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 276:13:48 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 205:42:48 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Digicel 5/16/2020 20:39 205:42:48 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 165:31:48 RBS RBS Fault (RUS failure) RRUS01B8 is faulty, Spare Collected. The spare replacement is scheduled for this May 25th 2020. ETR not yet provided. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 136:51:48 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC380351 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/22/2020 20:40 61:41:48 RBS RBS Fault (DXU failure) Faulty DXU .Spare not yet available INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 59:47:48 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 50:13:48 RBS RBS Fault (Indeterminate) Inverter faulty. Spare needed . ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 47:21:48 RBS RBS Fault (Indeterminate) RUS01B3 faulty Spare need to be replaced. ETR not yet available INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 34:59:48 RBS RBS Fault (Indeterminate) RUS01B3 faulty Spare need to be replaced. ETR not yet available INC381034 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/24/2020 10:00 24:21:48 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Talkpool 5/25/2020 8:45 1:36:48 RBS RBS Fault (Indeterminate) Sector A down. Team has been informed. ETA to be provided INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/25/2020 8:45 1:36:48 Power Power Failure (Solar System failure) Site will be restored with sunrise Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 25 09:28:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 25 May 2020 15:28:11 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 4 8 7 16 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 3 2 0 21 ZTE 3 3 1 0 3 Huawei 11 11 11 0 11 Network 34 17 14 0 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 4 0 2 7 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 474:07:25 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 333:53:25 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 170:44:25 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 81:33:38 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 69:45:25 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 67:06:34 Power Generator failure (High temperature) High temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 66:18:35 RBS RBS Fault (DUS failure) Faulty DUS. Spare replaced but site remains down . Team is on site INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 53:01:37 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/23/2020 at 1:40 PM. ETR to be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 52:06:35 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 49:09:37 Power Generator Failure (Engine Knocking ) Engine knocking reported, ETR recovery plan is expected from TP INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/23/2020 14:16 45:02:35 Power Generator Failure (Engine broken) Talkpool breakdown the genset, New update will be share once available INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/23/2020 21:30 37:48:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 31:50:37 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 28:29:37 Power Generator failure (Indeterminate) DC Alt faulty needed to replaced. Follow up is ongoing by TP team INC380941 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/24/2020 9:48 25:15:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/24/2020 at 06h51 AM. ETR 11:00 AM, is expired waiting for new update INC381033 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 5/24/2020 9:58 25:05:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/24/2020 at 02h36 PM. ETA 10:30 AM, is expired waiting for new update INC381057 HDC315 PLASSAC 1 Artibonite Ericsson 2G D O&M FUEL 5/24/2020 11:18 24:00:20 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 24, 2020) at 01:40 PM. ETR not yet available. INC381210 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 17:16 17:47:25 Power Power Failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETA not provided yet INC381184 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/25/2020 1:14 9:51:37 Power Generator failure (Indeterminate) Portable genset out fuel reported by TP. New ETA: 11:45 AM. INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 8:17:37 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381306 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/25/2020 7:05 3:57:38 Power Power Failure (Indeterminate) Portative genset is out of fuel, team will return on the site for refueling. ETA 11:40 AM INC381306 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 7:05 3:57:38 Dependent Affected by the power issue at the main site Affected by HDO511 INC381290 HDO631 CAZEAU_SEMINAIRE_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 7:59 3:03:50 Power Power Failure (Indeterminate) Team is on site INC381290 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 7:59 3:03:50 Dependent Affected by the power issue at the main site Affected by HDO631 INC381331 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/25/2020 9:14 2:04:08 Dependent Affected by the power issue at the main site Affected by HDS351. INC381336 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 5/25/2020 9:22 1:56:08 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 12:30h INC381336 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 5/25/2020 9:22 1:56:08 Dependent Affected by the power issue at the main site Affected by HDC280. INC381331 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 5/25/2020 9:14 1:50:50 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 1:30 PM INC381331 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 5/25/2020 9:14 1:50:50 Dependent Affected by the power issue at the main site Affected by HDS351 INC381331 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 5/25/2020 9:14 1:50:50 Dependent Affected by the power issue at the main site Affected by HDS351 INC381331 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 5/25/2020 9:14 1:50:50 Dependent Affected by the power issue at the main site Affected by HDS351 INC381340 HDO422 MORNE MICHEL Ouest Ericsson 2G C Talkpool 5/25/2020 10:10 0:55:26 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:45 AM. INC381352 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/25/2020 10:42 0:36:11 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC381327 HAIDO686 VALERIO_CANEZ Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/25/2020 10:38 0:25:07 Power Power Failure (Indeterminate) Team has been informed to check the HPU key, ETA 11:10 AM INC381297 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/25/2020 10:53 0:25:02 Transmission Transmission (Indeterminate) Team has been informed. ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on Monday May 25th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on Monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [cid:image001.jpg at 01D61957.A00D8CA0] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 25 12:25:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 25 May 2020 18:25:51 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 22 9 5 16 52 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 6 17 0 39 ZTE 6 6 1 0 6 Huawei 7 7 7 0 7 Network 33 19 25 0 52 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 2 0 20 7 52 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 477:17:41 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 337:03:41 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 173:54:41 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 84:43:54 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 72:55:41 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 70:01:40 Power Generator failure (High temperature) High temperature due to defective push rod and cylinder head. Which need to be replaced. New update will be share once available INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 69:13:41 RBS RBS Fault (DUS failure) The DUS collected was also defective. A new request has been made for another one INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 5/23/2020 6:04 56:04:22 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/23/2020 at 1:40 PM. ETR to be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 55:01:41 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 52:12:22 Power Generator Failure (Engine Knocking ) Engine knocking reported, ETR recovery plan is expected from TP INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/23/2020 14:16 47:57:41 Power Generator Failure (Engine broken) Talkpool breakdown the genset, New update will be share once available INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/23/2020 21:30 40:43:14 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 34:53:22 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 31:32:22 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. Follow up is ongoing by TP team INC381033 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 9:58 28:15:41 Power Generator failure (Indeterminate) Team is on site INC381057 HDC315 PLASSAC 1 Artibonite Ericsson 2G D O&M FUEL 5/24/2020 11:18 26:55:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since (May 24, 2020) at 01:40 PM. ETR not yet available. INC381210 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 17:16 20:57:41 Power Power Failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETA not provided yet INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 11:20:22 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381331 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/25/2020 9:14 4:59:14 Dependent Affected by the power issue at the main site Affected by HDS351. INC381331 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 5/25/2020 9:14 4:53:35 Power Generator failure (Indeterminate) The ETA is expired, Talkpool cannot provide new update INC381331 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 5/25/2020 9:14 4:53:35 Dependent Affected by the power issue at the main site Affected by HDS351 INC381331 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 5/25/2020 9:14 4:53:35 Dependent Affected by the power issue at the main site Affected by HDS351 INC381331 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 5/25/2020 9:14 4:53:35 Dependent Affected by the power issue at the main site Affected by HDS351 INC381359 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/25/2020 11:13 3:00:02 Power Power Failure (Indeterminate) Team still on way Delay due HDO511 / NEW ETA 2:00PM, is expired waiting for new update INC381367 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 11:38 2:29:36 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 2:15 PM INC381377 HAIDO258 LILAVOIS_14 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/25/2020 12:10 2:03:05 Power Power Failure (Indeterminate) Team has been informed, ETA 2:00 PM, is expired waiting for new update INC381438 HGA026 MACHOKET Nippes Ericsson 2G+3G A Talkpool 5/25/2020 12:34 1:34:05 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:15 PM INC381438 HGA023 BARADERE Nippes Ericsson 2G+3G D Talkpool 5/25/2020 12:34 1:34:05 Dependent Affected by the power issue at the main site Affected by HGA026 INC381438 HGA039 GRAND BOUCAN Nippes Ericsson 2G D Talkpool 5/25/2020 12:34 1:34:05 Dependent Affected by the power issue at the main site Affected by HGA026 INC381384 HAIDS122 BREFETE Sud ZTE 2G+3G B Talkpool 5/25/2020 12:40 1:28:22 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:15 PM INC381384 HAIDS102 COQUETTE Sud ZTE 2G+3G C Talkpool 5/25/2020 12:40 1:28:22 Dependent Affected by the power issue at the main site Affected by HAIDS122 INC381397 HDN248 SAINTE_SUZANNE Nord-Est Ericsson 2G D Talkpool 5/25/2020 12:46 1:27:23 Power Power Failure (Indeterminate) Team has been informed. ETA not yet provided INC381388 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G A Talkpool 5/25/2020 12:58 1:10:02 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:30 PM INC381392 HDS021 ST CYR Sud-Est Ericsson 2G+LTE A Talkpool 5/25/2020 13:01 1:07:02 Transmission Transmission (Fiber issue) Affected by the fiber cut in south area INC381392 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 5/25/2020 13:01 1:07:02 Transmission Transmission (Fiber issue) Affected by the fiber cut in south area INC381392 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson 3G B Talkpool 5/25/2020 13:01 1:07:02 Transmission Transmission (Fiber issue) Affected by the fiber cut in south area INC381392 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 5/25/2020 13:01 1:07:02 Transmission Transmission (Fiber issue) Affected by the fiber cut in south area INC381392 HDS005 CAYES-JACMEL Sud-Est Ericsson LTE A Talkpool 5/25/2020 13:01 1:07:02 Transmission Transmission (Fiber issue) Affected by the fiber cut in south area INC381392 HDS008 MONCHIL Sud-Est Ericsson LTE A Talkpool 5/25/2020 13:01 1:07:02 Transmission Transmission (Fiber issue) Affected by the fiber cut in south area INC381392 HDS032 MEYER Sud-Est Ericsson LTE A Talkpool 5/25/2020 13:01 1:07:02 Transmission Transmission (Fiber issue) Affected by the fiber cut in south area INC381392 HDS226 AQUIN Sud Ericsson LTE A Talkpool 5/25/2020 13:01 1:07:02 Transmission Transmission (Fiber issue) Affected by the fiber cut in south area INC381392 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson LTE A Talkpool 5/25/2020 13:01 1:07:02 Transmission Transmission (Fiber issue) Affected by the fiber cut in south area INC381392 HGA005 FOND_DES_NEGRES Nippes Ericsson LTE A Talkpool 5/25/2020 13:01 1:07:02 Transmission Transmission (Fiber issue) Affected by the fiber cut in south area INC381392 HDO354 DUFORT Ouest Ericsson LTE A Talkpool 5/25/2020 13:01 1:07:02 Transmission Transmission (Fiber issue) Affected by the fiber cut in south area INC381392 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson LTE A Talkpool 5/25/2020 13:01 1:07:02 Transmission Transmission (Fiber issue) Affected by the fiber cut in south area INC381392 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 5/25/2020 13:01 1:07:02 Transmission Transmission (Fiber issue) Affected by the fiber cut in south area INC381392 HDO378 CHATULEY Ouest Ericsson LTE A Talkpool 5/25/2020 13:01 1:07:02 Transmission Transmission (Fiber issue) Affected by the fiber cut in south area INC381392 HDO390 Rue du Port Ouest Ericsson LTE A Talkpool 5/25/2020 13:01 1:07:02 Transmission Transmission (Fiber issue) Affected by the fiber cut in south area INC381392 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson LTE A Talkpool 5/25/2020 13:01 1:07:02 Transmission Transmission (Fiber issue) Affected by the fiber cut in south area INC381392 HGA002 MIRAGOANE Nippes Ericsson LTE A Talkpool 5/25/2020 13:01 1:07:02 Transmission Transmission (Fiber issue) Affected by the fiber cut in south area INC381392 HGA001 MORNE_BLANC Nippes Ericsson LTE A Talkpool 5/25/2020 13:01 1:07:02 Transmission Transmission (Fiber issue) Affected by the fiber cut in south area INC381392 HDO358 PETIT_GOAVE Ouest Ericsson LTE A Talkpool 5/25/2020 13:01 1:07:02 Transmission Transmission (Fiber issue) Affected by the fiber cut in south area Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on Monday May 25th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on Monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on Monday May 25th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [cid:image001.jpg at 01D61957.A00D8CA0] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 25 14:41:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 25 May 2020 20:41:21 +0000 Subject: [Rantt] =?windows-1252?q?PROBLEM_REPORT_=28OPEN=29=3A_=93SDH012?= =?windows-1252?q?=28Value=29=94_has_DC_battery_sensor_alarm=2E?= Message-ID: Dear all, The purpose of this message is to notify you about ?SDH012(Value)? has ''DC Battery Sensor? Alarm since 5/26/2020 03:39:00 PM. Power team is informed and expected to reach the site at 5:45 PM . REF: INC381483/TAS241141 We will keep you informed. Yours faithfully, NOC Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 37007600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 6734 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 25 17:48:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 25 May 2020 23:48:52 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 25th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 25th, 2020 till 7:00 PM > Sites Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 481:48:44 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 341:34:44 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 178:25:44 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 89:14:57 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 77:26:44 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 74:24:24 RBS RBS Fault (DUS failure) The DUS collected was also defective. A new request has been made for another one INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 60:12:24 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 57:11:55 Power Generator Failure (Engine Knocking ) Engine knocking reported, ETR recovery plan is expected from TP INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/23/2020 14:16 53:08:24 Power Generator Failure (Engine broken) Talkpool breakdown the genset, New update will be share once available INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/23/2020 21:30 45:53:57 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 39:52:55 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 36:31:55 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. Follow up is ongoing by TP team INC381210 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/24/2020 17:16 25:28:44 Fuel Generator failure (Fuel issue) Fuel team is aware since 5/25/2020 at 5:00 PM. Red zone site, team can't cross the site right now, waiting for new feedback INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 16:19:55 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381367 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C O&M Fuel 5/25/2020 11:38 7:29:09 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/25/2020 at 4:00 PM. ETR to be provided. INC381397 HDN248 SAINTE_SUZANNE Nord-Est Ericsson 2G D Talkpool 5/25/2020 12:46 6:38:06 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA to be provided INC381484 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 5/25/2020 15:26 3:57:52 Power Power Failure (Indeterminate) Team is on site INC381484 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 5/25/2020 15:26 3:57:52 Dependent Affected by the power issue at the main site Affected by HDC155. INC381484 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 5/25/2020 15:26 3:57:52 Dependent Affected by the power issue at the main site Affected by HDC155. INC381484 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 5/25/2020 15:26 3:57:52 Dependent Affected by the power issue at the main site Affected by HDC155. INC381484 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 5/25/2020 15:26 3:57:52 Dependent Affected by the power issue at the main site Affected by HDC155. INC381484 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/25/2020 15:26 3:57:52 Dependent Affected by the power issue at the main site Affected by HDC155. INC381536 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/25/2020 15:54 3:30:03 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 19:45h INC381536 COW032 ENNERY Artibonite Ericsson 2G D Talkpool 5/25/2020 15:54 3:30:03 Dependent Affected by the power issue at the main site Affected by HDC253. INC381536 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/25/2020 15:54 3:30:03 Dependent Affected by the power issue at the main site Affected by HDC253. INC381492 HDC267 VERRETTES Artibonite Ericsson 2G+3G A Talkpool 5/25/2020 16:06 3:18:00 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 19:30h INC381500 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 5/25/2020 17:10 2:13:47 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC381554 HDC206 THOMONDE Centre Ericsson 2G+3G B Talkpool 5/25/2020 17:30 1:54:25 Power Power Failure (Indeterminate) Team is on site INC381554 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 5/25/2020 17:30 1:54:25 Dependent Affected by the power issue at the main site Affected by HDC206. INC381554 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 5/25/2020 17:30 1:54:25 Dependent Affected by the power issue at the main site Affected by HDC206. INC381554 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 5/25/2020 17:30 1:54:25 Dependent Affected by the power issue at the main site Affected by HDC206. INC381542 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 16:59 1:45:22 Power Generator failure (Indeterminate) Portative genset is out of fuel, team will return on the site for refueling. ETA 7:00 PM INC381496 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/25/2020 17:02 1:42:26 Power Generator failure (Indeterminate) Team has been informed, ETA 7:00 PM INC381496 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 17:02 1:42:26 Dependent Affected by the power issue at the main site Affected by HDO511 INC381550 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/25/2020 17:35 1:09:32 Power Generator failure (Indeterminate) Team has been informed, ETA 7:30 PM INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 1:00:35 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC381561 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/25/2020 18:26 0:58:02 Transmission Transmission (Indeterminate) Team has been informed. ETA to be provided INC381607 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 5/25/2020 18:10 0:57:09 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC381610 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/25/2020 18:30 0:54:25 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381560 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 5/25/2020 18:38 0:46:03 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC381560 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 5/25/2020 18:38 0:46:03 Dependent Affected by the power issue at the main site Affected by HDC266. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1021:26:02 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 771:33:57 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 357:16:54 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 294:38:46 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 284:16:57 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 213:45:06 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Digicel 5/16/2020 20:39 213:45:06 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 145:06:46 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 68:02:46 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 58:16:56 Power Generator failure (Indeterminate) Inverter faulty. Spare needed. ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 55:24:57 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 43:02:57 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC381034 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/24/2020 10:00 32:36:46 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Talkpool 5/25/2020 8:45 9:51:46 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/25/2020 8:45 9:39:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC381413 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 5/25/2020 10:30 8:06:46 RBS RBS Fault (RRU failure) RRUS01B8 is faulty .Spare not yet available INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 8:03:46 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced. INC381420 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/25/2020 10:36 8:00:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC381372 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 5/25/2020 11:30 6:54:31 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC381545 HDN202 LACOUPE_LIMBE Nord Ericsson 2G D Talkpool 5/25/2020 16:46 1:50:24 RBS RBS Fault (Indeterminate) 900mhz band down. Team has been dispatched. ETA: 20:00h Site temporarily halted due to not able to resolve the issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on May 26th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC381182 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/25/2020 1:20 5/25/2020 8:01 6:41:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to real seal OK Low oil pressure due front seal 1 gal oil , 1/2 gal water coolant added INC381288 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/25/2020 5:27 5/25/2020 9:13 3:46:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO272 Cascaded Back in the air with the main site INC381288 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/25/2020 5:27 5/25/2020 9:13 3:46:00 4:00:00 Compliant Power Generator failure (Fuel filter dirty) Fuel filter dirty OK Fuel filter has been cleaned INC381243 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 5/24/2020 23:37 5/25/2020 13:25 13:48:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Tank empty OK refueled 320 gal added INC381243 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 5/25/2020 5:23 5/25/2020 13:25 8:02:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO525 Cascaded Back in the air with the main site INC381243 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 5/25/2020 5:23 5/25/2020 13:25 8:02:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO525 Cascaded Back in the air with the main site INC381243 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 5/25/2020 5:23 5/25/2020 13:25 8:02:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO525 Cascaded Back in the air with the main site INC381202 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 5/24/2020 16:03 5/25/2020 13:17 21:14:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Tank empty OK Refueled 370 gal added INC381298 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/25/2020 8:57 5/25/2020 10:17 1:20:00 4:00:00 Compliant Power Generator Failure (Regulator) Faulty regulator Need to be justified under voltage due regulator suspected faulty reset all alarms and restart INC381298 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 8:57 5/25/2020 10:17 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO594 Cascaded Back in the air with the main site INC381161 HDO530 LUMUMBA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/25/2020 7:59 5/25/2020 11:38 3:39:00 4:00:00 Compliant Power Generator failure (Oil sensor failure) Indeterminate Need to be justified RCA and Resolution details pending from talkpool team INC381263 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 3:25 5/25/2020 10:38 7:13:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature OK 5 gallons of water added and the genset has been restarted INC381327 HAIDO686 VALERIO_CANEZ Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/25/2020 10:38 5/25/2020 13:18 2:40:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped OK HPU4: Breaker load tripped due loose contact Loose contact has been fixed INC381364 HDO132 BOUCAN_LAPLUIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/25/2020 11:32 5/25/2020 13:41 2:09:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature OK FGWP26:High temp due radiator dirty Radiator has been refreshed INC381306 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/25/2020 7:05 5/25/2020 13:56 6:51:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature OK 5 Gals added on the portable genset INC380941 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/24/2020 9:48 5/25/2020 14:03 28:15:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Refueling done / power bleed and restart INC381306 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 7:05 5/25/2020 13:56 6:51:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded Back in the air with the main site INC381359 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/25/2020 11:13 5/25/2020 15:03 3:50:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Fail to start due to faulty battery OK No alarm displayed due battery issue restart with another battery INC381469 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B O&M Fuel 5/25/2020 14:16 5/25/2020 15:51 1:35:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Tank empty OK Refueling done INC381033 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/24/2020 9:58 5/25/2020 15:21 29:23:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and Resolution details pending from talkpool team INC381377 HAIDO258 LILAVOIS_14 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/25/2020 12:10 5/25/2020 16:30 4:20:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Fail to start due to faulty battery Need to be justified No alarm displayed due battery issue restart with another battery INC381513 HDO067 BARIAJOU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Generator failure (High temperature) high temp due to overload OK Overload due site was switching from EDH to the genset reset alarm and restart INC381239 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 5/24/2020 22:56 5/25/2020 7:40 8:44:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC381166 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/24/2020 22:53 5/25/2020 7:46 8:53:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with the sunrise INC381173 HDS014 LOVING_LIGHT_HOTEL Sud-Est Ericsson 3G C Talkpool 5/25/2020 0:17 5/25/2020 8:10 7:53:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to rear and front seal Need to be justified 1 1/2 gal. of oil added and genset restarted. INC381261 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/25/2020 3:05 5/25/2020 8:40 5:35:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Need to be justified 8 gal. of fuel added in the portable genset INC381283 HAIGA067 CARACOLIE_II Grande-Anse ZTE 2G+3G B Talkpool 5/25/2020 6:37 5/25/2020 9:44 3:07:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure Need to be justified 1/2 gal. of oil added and genset restarted INC381325 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 5/25/2020 9:00 5/25/2020 10:20 1:20:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC381308 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 5/25/2020 7:54 5/25/2020 10:42 2:48:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to rear and front seal OK 1.5 gal. of oil added and genset restarted INC381340 HDO422 MORNE MICHEL Ouest Ericsson 2G C Talkpool 5/25/2020 10:10 5/25/2020 11:30 1:20:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC381184 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/25/2020 1:14 5/25/2020 11:43 10:29:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Need to be justified 6 gal. of fuel added in the portable genset INC381437 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 2G A Talkpool 5/25/2020 12:34 5/25/2020 13:50 1:16:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC381388 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G A Talkpool 5/25/2020 12:58 5/25/2020 15:53 2:55:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK After refueling genset has been restarted INC381474 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 5/25/2020 15:06 5/25/2020 15:50 0:44:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC381438 HGA026 MACHOKET Nippes Ericsson 2G+3G A Talkpool 5/25/2020 12:34 5/25/2020 17:28 4:54:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Underspeed due loose contact on magnetic pick up OK Magnetic pick up tight INC381438 HGA023 BARADERE Nippes Ericsson 2G+3G D Talkpool 5/25/2020 12:34 5/25/2020 17:28 4:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA026 Cascaded Site is back in service with the main site. INC381438 HGA039 GRAND BOUCAN Nippes Ericsson 2G D Talkpool 5/25/2020 12:34 5/25/2020 17:28 4:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA026 Cascaded Site is back in service with the main site. INC381331 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 5/25/2020 9:14 5/25/2020 17:45 8:31:00 4:00:00 Not Compliant Power Generator Failure (Overloaded) Overloaded OK Alarm reset and genset restarted. INC381331 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 5/25/2020 9:14 5/25/2020 17:45 8:31:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded Site is back in service with the main site. INC381331 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 5/25/2020 9:14 5/25/2020 17:45 8:31:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded Site is back in service with the main site. INC381331 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 5/25/2020 9:14 5/25/2020 17:45 8:31:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 Cascaded Site is back in service with the main site. INC380608 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 5/23/2020 6:04 5/25/2020 17:52 59:48:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fuel issue OK After refueling genset has been restarted INC381384 HAIDS122 BREFETE Sud ZTE 2G+3G B Talkpool 5/25/2020 12:40 5/25/2020 18:16 5:36:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC381384 HAIDS102 COQUETTE Sud ZTE 2G+3G C Talkpool 5/25/2020 12:40 5/25/2020 18:16 5:36:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDS122 Cascaded Site is back in service with the main site. INC3814513 HGA014 AZILE Nippes Ericsson 2G A Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC3814513 HGA011 ANSE_A_VEAU Nippes Ericsson 2G B Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC3814513 HDS250 JANVIER_ CAVAILLON Sud Ericsson 2G D Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC3814513 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC3814513 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC3814513 HGA034 POCHETTE BOJO Nippes Ericsson 2G B Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC3814513 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC3814513 HGA044 ABRAHAM Nippes Ericsson 2G D Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC3814513 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G D Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC3814513 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G A Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC3814513 HDS004 PIKAN Sud-Est Ericsson 2G D Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC3814513 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC3814513 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC3814513 HDS025 LAVOUTTE Sud-Est Ericsson 2G C Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC3814513 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC3814513 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC3814513 HDS002 LAN_MANDOU Sud-Est Ericsson 2G A Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC3814513 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC3814513 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G B Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC3814513 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC3814513 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC3814513 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC381520 HAIDS103 CAMBRI Sud ZTE 2G+3G B Talkpool 5/25/2020 15:36 5/25/2020 18:04 2:28:00 4:00:00 Compliant Power Generator failure (Indeterminate) Team is working on site Cascaded Site is back in service with the main site. INC381520 HAIDS202 LA_BORDE Sud ZTE 2G+3G B Talkpool 5/25/2020 15:36 5/25/2020 18:04 2:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS103 Cascaded Site is back in service with the main site. INC381520 HAIDS368 CHANTILY Sud ZTE 2G+3G C Talkpool 5/25/2020 15:36 5/25/2020 18:04 2:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS103 Cascaded Site is back in service with the main site. INC381392 HDS021 ST CYR Sud-Est Ericsson 2G+LTE A Talkpool 5/25/2020 13:01 5/25/2020 18:46 5:45:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area OK Back on sir once the fiber in south is solved INC381392 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 5/25/2020 13:01 5/25/2020 18:46 5:45:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area OK Back on sir once the fiber in south is solved INC381392 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson 3G B Talkpool 5/25/2020 13:01 5/25/2020 18:46 5:45:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area OK Back on sir once the fiber in south is solved INC381392 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 5/25/2020 13:01 5/25/2020 18:46 5:45:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area OK Back on sir once the fiber in south is solved INC381392 HDS005 CAYES-JACMEL Sud-Est Ericsson LTE A Talkpool 5/25/2020 13:01 5/25/2020 18:46 5:45:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area OK Back on sir once the fiber in south is solved INC381392 HDS008 MONCHIL Sud-Est Ericsson LTE A Talkpool 5/25/2020 13:01 5/25/2020 18:46 5:45:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area OK Back on sir once the fiber in south is solved INC381392 HDS032 MEYER Sud-Est Ericsson LTE A Talkpool 5/25/2020 13:01 5/25/2020 18:46 5:45:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area OK Back on sir once the fiber in south is solved INC381392 HDS226 AQUIN Sud Ericsson LTE A Talkpool 5/25/2020 13:01 5/25/2020 18:46 5:45:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area OK Back on sir once the fiber in south is solved INC381392 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson LTE A Talkpool 5/25/2020 13:01 5/25/2020 18:46 5:45:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area OK Back on sir once the fiber in south is solved INC381392 HGA005 FOND_DES_NEGRES Nippes Ericsson LTE A Talkpool 5/25/2020 13:01 5/25/2020 18:46 5:45:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area OK Back on sir once the fiber in south is solved INC381392 HDO354 DUFORT Ouest Ericsson LTE A Talkpool 5/25/2020 13:01 5/25/2020 18:46 5:45:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area OK Back on sir once the fiber in south is solved INC381392 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson LTE A Talkpool 5/25/2020 13:01 5/25/2020 18:46 5:45:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area OK Back on sir once the fiber in south is solved INC381392 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 5/25/2020 13:01 5/25/2020 18:46 5:45:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area OK Back on sir once the fiber in south is solved INC381392 HDO378 CHATULEY Ouest Ericsson LTE A Talkpool 5/25/2020 13:01 5/25/2020 18:46 5:45:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area OK Back on sir once the fiber in south is solved INC381392 HDO390 Rue du Port Ouest Ericsson LTE A Talkpool 5/25/2020 13:01 5/25/2020 18:46 5:45:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area OK Back on sir once the fiber in south is solved INC381392 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson LTE A Talkpool 5/25/2020 13:01 5/25/2020 18:46 5:45:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area OK Back on sir once the fiber in south is solved INC381392 HGA002 MIRAGOANE Nippes Ericsson LTE A Talkpool 5/25/2020 13:01 5/25/2020 18:46 5:45:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area OK Back on sir once the fiber in south is solved INC381392 HGA001 MORNE_BLANC Nippes Ericsson LTE A Talkpool 5/25/2020 13:01 5/25/2020 18:46 5:45:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area OK Back on sir once the fiber in south is solved INC381392 HDO358 PETIT_GOAVE Ouest Ericsson LTE A Talkpool 5/25/2020 13:01 5/25/2020 18:46 5:45:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area OK Back on sir once the fiber in south is solved INC381251 HDN230 NAN_CHAMPS Nord Ericsson 2G+3G B Talkpool 5/24/2020 22:28 5/25/2020 8:15 9:47:00 4:00:00 Not Compliant Transmission Transmission (E1 Cable issue) Lost contact on E1 cable Need to be justified E1 cable was fixed INC381198 HAIDN030 RUE_FAUBERT Nord ZTE 2G A Talkpool 5/25/2020 4:09 5/25/2020 7:59 3:49:54 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Genset has been restarted INC381135 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/24/2020 18:26 5/24/2020 23:09 4:42:32 4:00:00 Not Compliant Power Affected by the fuel issue at the main site Affected by HDC261 Cascaded Back on air with the mains site INC381250 HDC208 BOIS_DOME Centre Ericsson 2G D Talkpool 5/25/2020 0:22 5/25/2020 9:05 8:43:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC381192 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 3:32 5/25/2020 7:00 3:28:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped OK Breaker has been reset INC381231 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/24/2020 20:26 5/25/2020 9:45 13:19:06 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC381139 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/24/2020 19:18 5/25/2020 9:50 14:32:06 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC381139 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/24/2020 19:18 5/25/2020 9:50 14:32:06 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC318. Cascaded Back on air with the mains site INC381254 HDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 5/25/2020 8:30 5/25/2020 8:44 0:14:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Faulty rear seal and front seal OK 2 gallons of oil added INC381270 HDN205 FORT_LIBERTE Nord-Est Ericsson LTE B Talkpool 5/25/2020 5:57 5/25/2020 11:18 5:21:34 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207 Cascaded Back up once fiber link restored INC381270 HDN217 TROU_DU_NORD Nord-Est Ericsson LTE A Talkpool 5/25/2020 5:57 5/25/2020 11:18 5:21:34 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207 Cascaded Back up once fiber link restored INC381270 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 5/25/2020 5:57 5/25/2020 11:18 5:21:34 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207 Cascaded Back up once fiber link restored INC381270 HDN328 PARC CARACOL II Nord-Est Ericsson 3G D Talkpool 5/25/2020 5:57 5/25/2020 11:18 5:21:34 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207 Cascaded Back up once fiber link restored INC381270 HDN327 PARC CARACOL Nord-Est Ericsson 3G C Talkpool 5/25/2020 5:57 5/25/2020 11:18 5:21:34 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207 Cascaded Back up once fiber link restored INC380657 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/24/2020 10:15 5/25/2020 11:24 25:09:34 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC381218 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/24/2020 18:18 5/25/2020 10:25 16:07:06 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC381316 HDN252 ST_MALLON Nord Ericsson 2G D Talkpool 5/25/2020 8:10 5/25/2020 13:22 5:11:42 4:00:00 Not Compliant Power Generator Failure (Underspeed) Fuel filter dirty Need to be justified Fuel filter cleaned and genset restarted INC381316 HDN316 PARISSIEN Nord Ericsson 2G D Talkpool 5/25/2020 8:10 5/25/2020 13:22 5:11:42 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN252. Cascaded Back on air with the mains site INC381316 HDN241 BAHON Nord Ericsson 2G D Talkpool 5/25/2020 8:10 5/25/2020 13:22 5:11:42 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN252. Cascaded Back on air with the mains site INC381352 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/25/2020 10:42 5/25/2020 13:40 2:58:09 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC381376 HDN236 MOMBIN_CROCHU Nord-Est Ericsson 2G D Talkpool 5/25/2020 11:58 5/25/2020 14:38 2:40:11 4:00:00 Compliant Power Generator Failure (Unexpected shut down alarm) Spare parts consumables defective OK Spare parts replaced and genset restarted INC381297 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/25/2020 10:53 5/25/2020 13:40 2:47:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) RBS not powered OK RBS has been powered INC381336 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 5/25/2020 9:22 5/25/2020 14:05 4:43:06 4:00:00 Not Compliant Power Power Failure (Indeterminate) RBS not powered Need to be justified RBS has been boosted with AC current INC381336 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 5/25/2020 9:22 5/25/2020 14:05 4:43:06 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC280. Cascaded Back on air with the mains site INC381057 HDC315 PLASSAC 1 Artibonite Ericsson 2G D O&M FUEL 5/24/2020 11:18 5/25/2020 15:15 27:57:18 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC380267 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/22/2020 16:12 5/25/2020 18:25 74:13:32 4:00:00 Not Compliant Power Generator failure (High temperature) Faulty push rod and cylinder head. Spare Push road & head cylinder replaced INC381491 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 5/25/2020 15:22 5/25/2020 18:30 3:08:05 4:00:00 Compliant Power Power Failure (Indeterminate) EDH source failed OK Back on air with commercial power INC381331 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/25/2020 9:14 5/25/2020 17:45 8:31:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351. Cascaded Back on air with the mains site Site- Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC378452 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/18/2020 12:50 5/25/2020 12:20 167:30:34 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RRUS01B8 is faulty Spare RRUS01B8 has been replaced INC380351 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/22/2020 20:40 5/25/2020 14:30 65:50:34 4:00:00 Not Compliant RBS RBS Fault (DXU failure) Faulty DXU Spare RCA and resolution details to be provided by the contractor INC381455 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 5/25/2020 13:26 5/25/2020 17:46 4:20:11 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS failure Need to be justified Power reset on RUS and reloaded by BSC INC381491 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 5/25/2020 15:22 5/25/2020 18:30 3:08:05 4:00:00 Compliant Power Power Failure (Indeterminate) EDH source failed OK Back on air with commercial power INC381273 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/25/2020 5:49 5/25/2020 7:46 1:57:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC381400 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 5/25/2020 13:26 5/25/2020 17:30 4:04:23 4:00:00 Not Compliant Transmission Transmission (Fiber issue) fiber cut ACIERIE (SDH001)- KALICO (HDO311) OK Recovered after splicing. INC381331 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 5/25/2020 9:14 5/25/2020 17:45 8:31:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 OK Site is back in service with the main site. INC381332 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 5/25/2020 9:14 5/25/2020 17:45 8:31:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS351 OK Site is back in service with the main site. INC381481 HDS226 AQUIN Sud Ericsson 2G A Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC381481 HGA049 SAINTE_CROIX Nippes Ericsson 2G D Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC381481 HGA033 CANAL_BOUTE Nippes Ericsson 2G D Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC381481 HDS225 NERETTE Sud Ericsson 2G B Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC381481 HGA021 ARNAULD Nippes Ericsson 2G D Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC381481 HGA038 MORNE_BETE Nippes Ericsson 2G C Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC381481 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC381481 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC381481 HGA006 LA_HATTE Nippes Ericsson 2G C Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC381481 HDS263 MASEILLAN Sud Ericsson 2G D Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC381481 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC381481 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC381481 HGA025 SALAGNAC Nippes Ericsson 2G A Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC381481 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC381481 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC381481 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC381481 HGA013 PT_TROU_NIPPES Nippes Ericsson 2G B Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC381481 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G D Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC381481 HDS245 GRISON Sud Ericsson 2G D Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC381481 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC381481 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC381481 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC381481 HGA012 BACONOIS Nippes Ericsson 2G D Talkpool 5/25/2020 15:31 5/25/2020 17:49 2:18:00 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue in south OK Site are back on air after resolving the power issue at HDO067. INC381392 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 5/25/2020 12:58 5/25/2020 18:46 5:47:40 5:00:00 Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area OK Back in service with the main site. INC381392 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 5/25/2020 12:58 5/25/2020 18:46 5:47:40 6:00:00 Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in south area OK Back in service with the main site. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Ernst.Faustin at digicelgroup.com Mon May 25 18:00:39 2020 From: Ernst.Faustin at digicelgroup.com (Ernst Keller Wesner Faustin) Date: Tue, 26 May 2020 00:00:39 +0000 Subject: [Rantt] some Sites with low Accessibility in the north around BH In-Reply-To: References: Message-ID: Hello Jithin/NOC, Please update us about what has been done to fix issue, situation is critical there. Br, Ernst FAUSTIN From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Thursday, May 21, 2020 7:23 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) ; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO ; Shamir Stephane Supreme ; Carl-Edouard Bastien ; Derrick Rowe ; Hai_Tech_Transmission ; Nazaire Ledix ; Ernst Keller Wesner Faustin ; HAI_Tech_Noc ; Jean Arleff Israel Chery ; Ruthza Laleau Fils Subject: RE: some Sites with low Accessibility in the north around BH Jithin, Please make the follow up with your team to satisfy the following cases: INC379784/ TAS239784 NOC Team From: Nazaire Ledix > Sent: Wednesday, May 20, 2020 5:45 PM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission > Subject: RE: some Sites with low Accessibility in the north around BH Hello Noc team, Please send team to double check the following cases: a) power on HDN217, b) the link HDN230-HDN217. c) The NPU on HDN231 d) Power on HDN218 Best Regards, Nazaire L From: Ernst Keller Wesner Faustin > Sent: Wednesday, May 20, 2020 12:01 PM To: Shamir Stephane Supreme >; HAI_Tech_Noc >; Hai_Tech_Transmission >; Nazaire Ledix > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: RE: some Sites with low Accessibility in the north around BH Hello Nazaire, Please, what is update. The situation is still the same for the sites in this area. Br, Ernst FAUSTIN From: Shamir Stephane Supreme > Sent: Friday, May 15, 2020 9:27 AM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Hai_Tech_Transmission >; Nazaire Ledix > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: RE: some Sites with low Accessibility in the north around BH Hello Nazaire Please check the issue below from TX side Regards, Shamir Stephane Supreme Digicel Ha?ti TEL: (509) 3700 7435 From: Ernst Keller Wesner Faustin > Sent: Friday, May 15, 2020 9:10 AM To: HAI_Tech_Noc >; Hai_Tech_Transmission > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Shamir Stephane Supreme >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: some Sites with low Accessibility in the north around BH Hello NOC/TX, We have several sites in the north that have low Accessibility and the issue is related to a TX issue there. It seems that TX capacity has been reduced there. Please, check from your side and prioritize this because most of the sites from Trou du Nord to Ouanaminth are affected. The most affected ones are HDN217(3G<E), HDN231, HDN230, HDN218 [cid:image001.png at 01D632CF.1F28E080] [cid:image002.jpg at 01D632CF.1F28E080] [cid:image003.jpg at 01D632CF.1F28E080] [cid:image004.jpg at 01D632CF.1F28E080] [cid:image005.jpg at 01D632CF.1F28E080] [cid:image006.jpg at 01D632CF.1F28E080] Br, Ernst FAUSTIN ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 133325 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 4230 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 11660 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 13016 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image006.jpg Type: image/jpeg Size: 12107 bytes Desc: image006.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 25 18:45:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 00:45:47 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 2 7 9 10 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 1 2 0 14 ZTE 6 6 2 0 6 Huawei 8 8 8 0 8 Network 27 15 12 0 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 2 0 2 2 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 483:43:43 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 343:29:43 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 180:20:43 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 91:10:43 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 79:21:43 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 75:39:43 RBS RBS Fault (DUS failure) The DUS collected was also defective. A new request has been made for another one INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 61:27:43 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 58:43:43 Power Generator Failure (Engine Knocking ) Engine knocking reported, ETR recovery plan is expected from TP INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/23/2020 14:16 54:23:43 Power Generator Failure (Engine broken) Talkpool breakdown the genset, New update will be share once available INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/23/2020 21:30 47:09:43 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 41:24:43 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 38:03:43 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. Follow up is ongoing by TP team INC381210 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/24/2020 17:16 27:23:43 Fuel Generator failure (Fuel issue) Fuel team is aware since 5/25/2020 at 5:00 PM. Red zone site, team can't cross the site right now, waiting for new feedback INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 17:51:43 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381367 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C O&M Fuel 5/25/2020 11:38 9:01:43 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/25/2020 at 4:00 PM. ETR to be provided. INC381619 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 5/25/2020 15:26 5:13:43 Power Power Failure (Indeterminate) Main site up but site remains down, team is aware, ETA not yet provided. INC381542 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 16:59 3:40:43 Power Generator failure (Indeterminate) Portative genset is out of fuel, ETR expired. New ETR not yet available INC381496 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/25/2020 17:02 3:37:43 Power Generator failure (Indeterminate) Portable genset is out of fuel , follow up is ongoing for refueling INC381496 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 17:02 3:37:43 Dependent Affected by the power issue at the main site Affected by HDO511 INC381500 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 5/25/2020 17:10 3:29:43 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 09:20PM. INC381550 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/25/2020 17:35 3:04:43 Power Generator failure (Indeterminate) Team on site waiting for access INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 2:32:43 Power Generator failure (Indeterminate) Team is working on the site INC381607 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 5/25/2020 18:10 2:29:43 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC381561 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/25/2020 18:26 2:13:43 Transmission Transmission (Indeterminate) Team has been informed. ETA to be provided INC381610 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/25/2020 18:30 2:09:43 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381560 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 5/25/2020 18:38 2:01:43 Power Power Failure (Indeterminate) Team has been informed. ETA 9:00PM. INC381560 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 5/25/2020 18:38 2:01:43 Dependent Affected by the power issue at the main site Affected by HDC266. INC381613 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 5/25/2020 18:58 1:41:43 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on May 26th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed onMay 26th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 25 19:26:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 01:26:53 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1023:24:05 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 774:35:05 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 360:18:05 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 297:28:05 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 287:18:05 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 216:47:05 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Digicel 5/16/2020 20:39 216:47:05 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 147:56:05 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 70:52:05 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 61:18:05 Power Generator failure (Indeterminate) Inverter faulty. Spare needed. ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 58:26:05 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 46:04:05 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC381034 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/24/2020 10:00 35:26:05 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/25/2020 8:45 12:41:05 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Talkpool 5/25/2020 8:45 12:41:05 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC381413 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 5/25/2020 10:30 10:56:05 RBS RBS Fault (RRU failure) RRUS01B8 is faulty .Spare not yet available INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 10:53:05 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced. INC381420 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/25/2020 10:36 10:50:05 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC381372 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 5/25/2020 11:30 9:56:05 RBS RBS Fault (Indeterminate) After power team intervention, TX team is informed. ETA not yet available INC381558 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/25/2020 18:25 3:01:05 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC381628 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 5/25/2020 20:46 0:40:05 RBS RBS Fault (Indeterminate) 1800 MHz band down. Tx team is informed. ETA not yet available INC381630 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 5/25/2020 20:54 0:32:05 RBS RBS Fault (Indeterminate) Sector R down. Tx team is informed. ETA not yet available INC381633 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 5/25/2020 21:00 0:26:05 RBS RBS Fault (Indeterminate) 1800 MHz band down. Tx team is informed. ETA not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 25 20:02:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 02:02:18 +0000 Subject: [Rantt] HDO381 with fluctuation due to power issue In-Reply-To: References: Message-ID: David/Jithin, Please assign someone to check the issue mentioned below TAS241268/ INC381643 NOC Team From: Ernst Keller Wesner Faustin Sent: Monday, May 25, 2020 8:38 PM To: HAI_Tech_Noc Cc: Hai_Tech_RFPO ; Carl-Edouard Bastien ; Jean Arleff Israel Chery Subject: HDO381 with fluctuation due to power issue Hello NOC, Please, check HDO381 having fluctuation due to suspected power issue. And it affects all the main KPIs of this site. [cid:image001.jpg at 01D632E0.251B7D70] [cid:image002.jpg at 01D632E0.251B7D70] [cid:image003.png at 01D632E0.251B7D70] Br, Ernst FAUSTIN ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image003.png Type: image/png Size: 11894 bytes Desc: image003.png URL: From Haiti.Noc at digicelgroup.com Mon May 25 20:30:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 02:30:38 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 2 7 10 9 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 1 2 0 15 ZTE 5 5 1 0 5 Huawei 8 8 7 0 8 Network 27 14 10 0 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 3 0 2 3 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 485:31:49 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 345:17:49 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 182:08:49 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 92:58:49 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 81:09:49 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 77:27:49 RBS RBS Fault (DUS failure) The DUS collected was also defective. A new request has been made for another one INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 63:15:49 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 60:31:49 Power Generator Failure (Engine Knocking ) Engine knocking reported, ETR recovery plan is expected from TP INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/23/2020 21:30 48:57:49 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 43:12:49 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 39:51:49 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. Follow up is ongoing by TP team INC381210 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/24/2020 17:16 29:11:49 Fuel Generator failure (Fuel issue) Fuel team is aware since 5/25/2020 at 5:00 PM. Red zone site, team can't cross the site , waiting for new feedback INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 19:39:49 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381367 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C O&M Fuel 5/25/2020 11:38 10:49:49 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/25/2020 at 4:00 PM. ETR to be provided. INC381619 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 5/25/2020 15:26 7:01:49 Power Power Failure (Indeterminate) Main site up but site remains down, team is aware, ETA 11:30PM. INC381542 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 16:59 5:28:49 Power Generator failure (Indeterminate) Portable genset is out of fuel ,There is no fuel at the WH to add on the backup genset . Refueling is expected to be done 5/26/2020 INC381496 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/25/2020 17:02 5:25:49 Power Generator failure (Indeterminate) Portable genset is out of fuel ,There is no fuel at the WH to add on the backup genset . Refueling is expected to be done 5/26/2020 INC381496 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 17:02 5:25:49 Dependent Affected by the power issue at the main site Affected by HDO511 INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 4:20:49 Power Generator failure (Indeterminate) Team is working on the site INC381607 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 5/25/2020 18:10 4:17:49 Power Generator failure (Indeterminate) Team has been dispatched and ETA 10:35 PM INC381560 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C O&M_Fuel 5/25/2020 18:38 3:49:49 Fuel Generator failure (Fuel issue) Fuel Team has been informed since 5/25/2020 at 9:50PM. ETR to be provided. INC381560 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 5/25/2020 18:38 3:49:49 Dependent Affected by the fuel issue at the main site Affected by HDC266. INC381613 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 5/25/2020 18:58 3:29:49 Power Generator failure (Indeterminate) Because of a motorcycle issue, team can't go for now. Eta not yet available INC381621 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/25/2020 19:42 2:45:49 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381575 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 5/25/2020 20:20 2:07:49 Transmission Transmission (Indeterminate) After power team intervention, TX team is informed. ETA not yet available INC381575 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B Talkpool 5/25/2020 20:20 2:07:49 Dependent Affected by the power issue at the main site Affected by HGA024 INC381625 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/25/2020 20:28 1:59:49 Power Generator failure (Indeterminate) Team is informed , ETA 10:30PM INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 1:27:49 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on May 26th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed onMay 26th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 25 20:48:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 02:48:28 +0000 Subject: [Rantt] HDC215 and HDC200 with fluctuation In-Reply-To: References: Message-ID: Jithin/David, Please assign a team to check the site. INC381649/TAS241269 NOC Team From: Ernst Keller Wesner Faustin Sent: Monday, May 25, 2020 8:18 PM To: HAI_Tech_Noc Cc: Hai_Tech_RFPO ; Carl-Edouard Bastien ; Jean Arleff Israel Chery Subject: HDC215 and HDC200 with fluctuation Hello NOC, Please, check the Hinche sites HDC215 and HDC200 having fluctuation and the issue seems to be related to power issue on HDC200. [cid:image001.png at 01D632E6.98652280] [cid:image002.jpg at 01D632E6.98652280] [cid:image003.jpg at 01D632E6.98652280] [cid:image004.jpg at 01D632E6.98652280] Br, Ernst FAUSTIN ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image004.jpg Type: image/jpeg Size: 17080 bytes Desc: image004.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 25 22:20:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 04:20:28 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 2 7 9 11 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 1 2 0 17 ZTE 5 5 1 0 5 Huawei 7 7 7 0 7 Network 28 13 10 0 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 3 0 2 3 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 487:19:04 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 347:05:04 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 183:56:04 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 94:46:04 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 82:57:04 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 79:15:04 RBS RBS Fault (DUS failure) The DUS collected was also defective. A new request has been made for another one INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 65:03:04 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 62:19:04 Power Generator Failure (Engine Knocking ) Engine knocking reported, ETR recovery plan is expected from TP INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 45:00:04 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 41:39:04 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. Follow up is ongoing by TP team INC381210 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/24/2020 17:16 30:59:04 Fuel Generator failure (Fuel issue) Fuel team is aware since 5/25/2020 at 5:00 PM. Red zone site, team can't cross the site , waiting for new feedback INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 21:27:04 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381367 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C O&M Fuel 5/25/2020 11:38 12:37:04 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/25/2020 at 4:00 PM. ETR to be provided. INC381619 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 5/25/2020 15:26 8:49:04 Power Power Failure (Indeterminate) Main site up but site remains down, ETA 11:30PM expired, more update is expected from team. INC381542 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 16:59 7:16:04 Power Generator failure (Indeterminate) Portable genset is out of fuel ,There is no fuel at the WH to add on the backup genset . Refueling is expected to be done 5/26/2020 INC381496 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/25/2020 17:02 7:13:04 Power Generator failure (Indeterminate) Portable genset is out of fuel ,There is no fuel at the WH to add on the backup genset . Refueling is expected to be done 5/26/2020 INC381496 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 17:02 7:13:04 Dependent Affected by the power issue at the main site Affected by HDO511 INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 6:08:04 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381607 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 5/25/2020 18:10 6:05:04 Power Generator failure (Indeterminate) Team has been dispatched and ETA 12:13 AM INC381560 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C O&M_Fuel 5/25/2020 18:38 5:37:04 Fuel Generator failure (Fuel issue) Fuel Team has been informed since 5/25/2020 at 9:50PM. ETR to be provided. INC381560 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 5/25/2020 18:38 5:37:04 Dependent Affected by the fuel issue at the main site Affected by HDC266. INC381613 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 5/25/2020 18:58 5:17:04 Power Generator failure (Indeterminate) Team refuse to go the site INC381621 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/25/2020 19:42 4:33:04 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381575 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 5/25/2020 20:20 3:55:04 Transmission Transmission (RAU failure) RAU faulty. no spare available. Follow up is ongoing INC381575 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B Talkpool 5/25/2020 20:20 3:55:04 Dependent Affected by the transmission issue at the main site Affected by HGA024 INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 3:15:04 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 1:55:04 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381597 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/25/2020 23:22 0:53:04 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC381703 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 5/26/2020 0:02 0:13:04 Power Generator failure (Indeterminate) Team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on May 26th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed onMay 26th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 25 22:38:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 04:38:59 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1026:35:12 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 777:46:12 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 363:29:12 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 300:39:12 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 290:29:12 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 219:58:12 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Digicel 5/16/2020 20:39 219:58:12 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 151:07:12 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 74:03:12 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 64:29:12 Power Generator failure (Indeterminate) Inverter faulty. Spare needed. ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 61:37:12 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 49:15:12 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC381034 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/24/2020 10:00 38:37:12 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Talkpool 5/25/2020 8:45 15:52:12 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC381413 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 5/25/2020 10:30 14:07:12 RBS RBS Fault (RRU failure) RRUS01B8 is faulty .Spare not yet available INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 14:04:12 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced. INC381372 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 5/25/2020 11:30 13:07:12 RBS RBS Fault (Indeterminate) After power team intervention, TX team is informed. ETA not yet available INC381630 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 5/25/2020 20:54 3:43:12 RBS RBS Fault (Indeterminate) Sector R down. Tx team is informed. ETA not yet available INC381633 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 5/25/2020 21:00 3:37:12 RBS RBS Fault (Indeterminate) 1800 MHz band down. Tx team is informed. ETA not yet available INC381647 HDC214 MARMOND Centre Ericsson 2G D Talkpool 5/25/2020 22:20 2:17:12 RBS RBS Fault (DUG Failure) Faulty DUG, spare need to be replaced, ETR not yet provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon May 25 23:23:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 05:23:39 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 2 8 8 10 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 1 2 0 15 ZTE 6 6 1 0 6 Huawei 7 7 7 0 7 Network 27 14 10 0 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 3 0 2 3 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 488:23:38 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 348:09:38 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 185:00:38 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 95:50:38 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 84:01:38 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 80:19:38 RBS RBS Fault (DUS failure) The DUS collected was also defective. A new request has been made for another one INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 66:07:38 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 63:23:38 Power Generator Failure (Engine Knocking ) Engine knocking reported, ETR recovery plan is expected from TP INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 46:04:38 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 42:43:38 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. Follow up is ongoing by TP team INC381210 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/24/2020 17:16 32:03:38 Fuel Generator failure (Fuel issue) Fuel team is aware since 5/25/2020 at 5:00 PM. Red zone site, team can't cross the site , waiting for new feedback INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 22:31:38 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381367 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C O&M Fuel 5/25/2020 11:38 13:41:38 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/25/2020 at 4:00 PM. ETR to be provided. INC381542 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 16:59 8:20:38 Power Generator failure (Indeterminate) Portable genset is out of fuel ,There is no fuel at the WH to add on the backup genset . Refueling is expected to be done 5/26/2020 INC381496 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/25/2020 17:02 8:17:38 Power Generator failure (Indeterminate) Portable genset is out of fuel ,There is no fuel at the WH to add on the backup genset . Refueling is expected to be done 5/26/2020 INC381496 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 17:02 8:17:38 Dependent Affected by the power issue at the main site Affected by HDO511 INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 7:12:38 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381560 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C O&M_Fuel 5/25/2020 18:38 6:41:38 Fuel Generator failure (Fuel issue) Fuel Team has been informed since 5/25/2020 at 9:50PM. ETR to be provided. INC381560 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 5/25/2020 18:38 6:41:38 Dependent Affected by the fuel issue at the main site Affected by HDC266. INC381613 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 5/25/2020 18:58 6:21:38 Power Generator failure (Indeterminate) Talkpool does'nt manage team to go to the site. INC381621 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/25/2020 19:42 5:37:38 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381575 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 5/25/2020 20:20 4:59:38 Transmission Transmission (RAU failure) RAU faulty. no spare available. Follow up is ongoing INC381575 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B Talkpool 5/25/2020 20:20 4:59:38 Dependent Affected by the Transmission issue at the main site Affected by HGA024 INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 4:19:38 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 2:59:38 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381597 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/25/2020 23:22 1:57:38 Power Generator failure (Indeterminate) Portable genset out of fuel, follow up is ongoing for refueling INC381703 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 5/26/2020 0:02 1:17:38 Power Generator failure (Indeterminate) Site located in red zone. ETA 6:20 AM INC381652 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 5/26/2020 0:25 0:54:38 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night , ETA 6:30AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on May 26th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed onMay 26th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 26 01:31:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 07:31:15 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 2 11 12 12 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 1 2 0 17 ZTE 10 10 2 0 10 Huawei 10 10 10 0 10 Network 36 21 14 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 3 0 2 6 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 490:32:42 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 350:18:42 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 187:09:42 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 97:59:42 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 86:10:42 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 82:28:42 RBS RBS Fault (DUS failure) The DUS collected was also defective. A new request has been made for another one INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 68:16:42 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 65:32:42 Power Generator Failure (Engine Knocking ) Engine knocking reported, ETR recovery plan is expected from TP INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 48:13:42 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 44:52:42 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. Follow up is ongoing by TP team INC381210 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/24/2020 17:16 34:12:42 Fuel Generator failure (Fuel issue) Fuel team is aware since 5/25/2020 at 5:00 PM. Red zone site, team can't cross the site , waiting for new feedback INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 24:40:42 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381367 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C O&M Fuel 5/25/2020 11:38 15:50:42 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/25/2020 at 4:00 PM. ETR to be provided. INC381542 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 16:59 10:29:42 Power Generator failure (Indeterminate) Portable genset is out of fuel ,There is no fuel at the WH to add on the backup genset . Refueling is expected to be done 5/26/2020 INC381496 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/25/2020 17:02 10:26:42 Power Generator failure (Indeterminate) Portable genset is out of fuel ,There is no fuel at the WH to add on the backup genset . Refueling is expected to be done 5/26/2020 INC381496 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 17:02 10:26:42 Dependent Affected by the power issue at the main site Affected by HDO511 INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 9:21:42 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381560 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C O&M_Fuel 5/25/2020 18:38 8:50:42 Fuel Generator failure (Fuel issue) Fuel Team has been informed since 5/25/2020 at 9:50PM. ETR to be provided. INC381560 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 5/25/2020 18:38 8:50:42 Dependent Affected by the fuel issue at the main site Affected by HDC266. INC381613 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 5/25/2020 18:58 8:30:42 Power Generator failure (Indeterminate) Talkpool doesn't manage team to go to the site. INC381615 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 5/25/2020 19:02 8:26:42 Power Generator failure (Indeterminate) Talkpool doesn't manage team to go to the site. INC381621 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/25/2020 19:42 7:46:42 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381575 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 5/25/2020 20:20 7:08:42 Transmission Transmission (RAU failure) RAU faulty. no spare available. Follow up is ongoing INC381575 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B Talkpool 5/25/2020 20:20 7:08:42 Dependent Affected by the Transmission issue at the main site Affected by HGA024 INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 6:28:42 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 5:08:42 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381597 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/25/2020 23:22 4:06:42 Power Generator failure (Indeterminate) Portable genset out of fuel, follow up is ongoing for refueling INC381703 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 5/26/2020 0:02 3:26:42 Power Generator failure (Indeterminate) Site located in red zone. ETA 6:20 AM INC381652 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 5/26/2020 0:25 3:03:42 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night , ETA 6:30AM INC381654 HAIDO258 LILAVOIS_14 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 1:05 2:23:42 Power Generator failure (Indeterminate) Team is informed , ETA 3:14AM INC381657 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 1:44 1:44:42 Power Generator failure (Indeterminate) Team refuses to go on site due to unsafe area, ETA 7:30AM INC381657 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/26/2020 1:44 1:44:42 Dependent Affected by the power issue at the main site Attached to HDO242 INC381595 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/26/2020 1:46 1:42:42 Power Generator failure (Indeterminate) The guardian turn off the genset cause the top of the house where the genset is located is cracked. More update will be provide 5/26/2020 INC381658 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/26/2020 1:58 1:30:42 Power Power Failure (Indeterminate) Team will reach site at 8:00AM due insecurity in the area. INC381658 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/26/2020 1:58 1:30:42 Dependent Affected by the power issue at the main site Affected by HDC276. INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 0:34:42 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 0:34:42 Dependent Affected by the power issue at the main site Affected by HDS232 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on May 26th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed onMay 26th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 26 01:40:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 07:40:36 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1029:37:03 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 780:48:03 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 366:31:03 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 303:41:03 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 293:31:03 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 223:00:03 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Digicel 5/16/2020 20:39 223:00:03 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 154:09:03 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 77:05:03 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 67:31:03 Power Generator failure (Indeterminate) Inverter faulty. Spare needed. ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 64:39:03 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 52:17:03 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC381034 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/24/2020 10:00 41:39:03 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Talkpool 5/25/2020 8:45 18:54:03 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC381413 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 5/25/2020 10:30 17:09:03 RBS RBS Fault (RRU failure) RRUS01B8 is faulty .Spare not yet available INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 17:06:03 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced. INC381372 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 5/25/2020 11:30 16:09:03 RBS RBS Fault (Indeterminate) After power team intervention, TX team is informed. ETA not yet available INC381630 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 5/25/2020 20:54 6:45:03 RBS RBS Fault (Indeterminate) Sector R down. Tx team is informed. ETA not yet available INC381633 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 5/25/2020 21:00 6:39:03 RBS RBS Fault (Indeterminate) 1800 MHz band down. Tx team is informed. ETA not yet available INC381647 HDC214 MARMOND Centre Ericsson 2G D Talkpool 5/25/2020 22:20 5:19:03 RBS RBS Fault (DUG Failure) Faulty DUG, spare need to be replaced, ETR not yet provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 26 01:45:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 07:45:48 +0000 Subject: [Rantt] Access for HDS210 In-Reply-To: References: , Message-ID: Hello Jithin, Technician can break the padlock as requested NUSARI below. NOC Team From: Sites Sent: Tuesday, May 26, 2020 3:07 AM To: Marc ; Haiti Noc ; Guetchina Desmangles Cc: Jean Arleff Israel Chery ; Francois Boyer ; Hai_NOC_ACCESS at digicelgroup.com; Hai_NOC ; Hai_Tech_Transmission ; Eng Teck Ng ; Guillaume Ricardo Lesly ; Sites Assistants Subject: [EXTERNAL] Re: Access for HDS210 The Technician can break the PADLOCK. @Marc follow up with the Technician. ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Tue May 26 02:08:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 08:08:14 +0000 Subject: [Rantt] Access for HDS210 In-Reply-To: References: , Message-ID: Sites, Team left the site without break the padlock. NOC Team From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Tuesday, May 26, 2020 3:46 AM To: Sites ; Marc ; Haiti Noc ; Guetchina Desmangles ; Jithin J Singh (jithin.j.singh at talkpool.com) ; ran at tpmanagementsa.com; david.vielot at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Jean Arleff Israel Chery ; Francois Boyer ; Hai_NOC_ACCESS at digicelgroup.com; Hai_NOC ; Hai_Tech_Transmission ; Eng Teck Ng ; Guillaume Ricardo Lesly ; Sites Assistants Subject: RE: Access for HDS210 Hello Jithin, Technician can break the padlock as requested NUSARI below. NOC Team From: Sites > Sent: Tuesday, May 26, 2020 3:07 AM To: Marc >; Haiti Noc >; Guetchina Desmangles > Cc: Jean Arleff Israel Chery >; Francois Boyer >; Hai_NOC_ACCESS at digicelgroup.com; Hai_NOC >; Hai_Tech_Transmission >; Eng Teck Ng >; Guillaume Ricardo Lesly >; Sites Assistants > Subject: [EXTERNAL] Re: Access for HDS210 The Technician can break the PADLOCK. @Marc follow up with the Technician. ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Muhammad.Adrees at digicelgroup.com Tue May 26 02:20:10 2020 From: Muhammad.Adrees at digicelgroup.com (Muhammad Adrees) Date: Tue, 26 May 2020 08:20:10 +0000 Subject: [Rantt] Access for HDS210 In-Reply-To: References: , Message-ID: Hi NOC, Because activity time is finished. we will reschedule activity for tomorrow night. Thanks Link _HAIDS244_HAIDS210 . Scheduled Start: 5/25/2020 11:59:00 PM Scheduled End: 5/26/2020 4:00:00 AM Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Tuesday, May 26, 2020 4:08 AM To: Haiti Noc ; Sites ; Marc ; Guetchina Desmangles ; Jithin J Singh (jithin.j.singh at talkpool.com) ; ran at tpmanagementsa.com; david.vielot at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Jean Arleff Israel Chery ; Francois Boyer ; Hai_NOC_ACCESS at digicelgroup.com; Hai_NOC ; Hai_Tech_Transmission ; Eng Teck Ng ; Guillaume Ricardo Lesly ; Sites Assistants Subject: RE: Access for HDS210 Sites, Team left the site without break the padlock. NOC Team From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Tuesday, May 26, 2020 3:46 AM To: Sites >; Marc >; Haiti Noc >; Guetchina Desmangles >; Jithin J Singh (jithin.j.singh at talkpool.com) >; ran at tpmanagementsa.com; david.vielot at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Jean Arleff Israel Chery >; Francois Boyer >; Hai_NOC_ACCESS at digicelgroup.com; Hai_NOC >; Hai_Tech_Transmission >; Eng Teck Ng >; Guillaume Ricardo Lesly >; Sites Assistants > Subject: RE: Access for HDS210 Hello Jithin, Technician can break the padlock as requested NUSARI below. NOC Team From: Sites > Sent: Tuesday, May 26, 2020 3:07 AM To: Marc >; Haiti Noc >; Guetchina Desmangles > Cc: Jean Arleff Israel Chery >; Francois Boyer >; Hai_NOC_ACCESS at digicelgroup.com; Hai_NOC >; Hai_Tech_Transmission >; Eng Teck Ng >; Guillaume Ricardo Lesly >; Sites Assistants > Subject: [EXTERNAL] Re: Access for HDS210 The Technician can break the PADLOCK. @Marc follow up with the Technician. ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 26 02:35:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 08:35:18 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 2 11 13 13 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 2 2 0 19 ZTE 10 10 2 0 10 Huawei 10 10 10 0 10 Network 38 22 14 0 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 3 0 2 6 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 491:36:52 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 351:22:52 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 188:13:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 99:03:52 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 87:14:52 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 83:32:52 RBS RBS Fault (DUS failure) The DUS collected was also defective. A new request has been made for another one INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 69:20:52 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 66:36:52 Power Generator Failure (Engine Knocking ) Engine knocking reported, ETR recovery plan is expected from TP INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 49:17:52 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 45:56:52 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. Follow up is ongoing by TP team INC381210 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/24/2020 17:16 35:16:52 Fuel Generator failure (Fuel issue) Fuel team is aware since 5/25/2020 at 5:00 PM. Red zone site, team can't cross the site , waiting for new feedback INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 25:44:52 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381367 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C O&M Fuel 5/25/2020 11:38 16:54:52 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/25/2020 at 4:00 PM. ETR to be provided. INC381542 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 16:59 11:33:52 Power Generator failure (Indeterminate) Portable genset is out of fuel ,There is no fuel at the WH to add on the backup genset . Refueling is expected to be done 5/26/2020 INC381496 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/25/2020 17:02 11:30:52 Power Generator failure (Indeterminate) Portable genset is out of fuel ,There is no fuel at the WH to add on the backup genset . Refueling is expected to be done 5/26/2020 INC381496 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 17:02 11:30:52 Dependent Affected by the power issue at the main site Affected by HDO511 INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 10:25:52 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381560 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C O&M_Fuel 5/25/2020 18:38 9:54:52 Fuel Generator failure (Fuel issue) Fuel Team has been informed since 5/25/2020 at 9:50PM. ETR to be provided. INC381560 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 5/25/2020 18:38 9:54:52 Dependent Affected by the fuel issue at the main site Affected by HDC266. INC381613 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 5/25/2020 18:58 9:34:52 Power Generator failure (Indeterminate) Talkpool doesn't manage team to go to the site. INC381615 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 5/25/2020 19:02 9:30:52 Power Generator failure (Indeterminate) Talkpool doesn't manage team to go to the site. INC381621 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/25/2020 19:42 8:50:52 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381575 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 5/25/2020 20:20 8:12:52 Transmission Transmission (RAU failure) RAU faulty. no spare available. Follow up is ongoing INC381575 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B Talkpool 5/25/2020 20:20 8:12:52 Dependent Affected by the Transmission issue at the main site Affected by HGA024 INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 7:32:52 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 6:12:52 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381597 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/25/2020 23:22 5:10:52 Power Generator failure (Indeterminate) Portable genset out of fuel, follow up is ongoing for refueling INC381703 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 5/26/2020 0:02 4:30:52 Power Generator failure (Indeterminate) Site located in red zone. ETA 6:20 AM INC381652 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 5/26/2020 0:25 4:07:52 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site at night , ETA 6:30AM INC381654 HAIDO258 LILAVOIS_14 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 1:05 3:27:52 Power Generator failure (Indeterminate) Team on site waiting for access INC381657 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 1:44 2:48:52 Power Generator failure (Indeterminate) Team refuses to go on site due to unsafe area, ETA 7:30AM INC381657 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/26/2020 1:44 2:48:52 Dependent Affected by the power issue at the main site Attached to HDO242 INC381595 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/26/2020 1:46 2:46:52 Power Generator failure (Indeterminate) The guardian turn off the genset cause the top of the house where the genset is located is cracked. More update will be provide 5/26/2020 INC381658 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/26/2020 1:58 2:34:52 Power Power Failure (Indeterminate) Team will reach site at 8:00AM due insecurity in the area. INC381658 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/26/2020 1:58 2:34:52 Dependent Affected by the power issue at the main site Affected by HDC276. INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 1:38:52 Power Generator failure (Indeterminate) Team is informed. ETA 6:14 AM INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 1:38:52 Dependent Affected by the power issue at the main site Affected by HDS232 INC381664 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/26/2020 3:02 1:30:52 Power Generator failure (Indeterminate) Portable genset out of fuel, follow up is ongoing for refueling INC381720 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/26/2020 3:46 0:46:52 Power Power Failure (Indeterminate) Team has been informed, ETA not yet provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on May 26th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed onMay 26th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 26 04:34:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 10:34:36 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1032:31:04 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 783:42:04 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 369:25:04 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 306:35:04 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 296:25:04 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 225:54:04 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Digicel 5/16/2020 20:39 225:54:04 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 70:25:04 Power Generator failure (Indeterminate) Inverter faulty. Spare needed. ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 67:33:04 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 55:11:04 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC381372 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 5/25/2020 11:30 19:03:04 RBS RBS Fault (Indeterminate) After power team intervention, TX team is informed. ETA not yet available INC381630 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 5/25/2020 20:54 9:39:04 RBS RBS Fault (Indeterminate) Sector R down. Tx team is informed. ETA not yet available INC381633 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 5/25/2020 21:00 9:33:04 RBS RBS Fault (Indeterminate) 1800 MHz band down. Tx team is informed. ETA not yet available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/25/2020 22:20 8:13:04 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/25/2020 22:20 8:13:04 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow INC381034 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/25/2020 22:20 8:13:04 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Talkpool 5/25/2020 22:20 8:13:04 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC381413 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 5/25/2020 22:20 8:13:04 RBS RBS Fault (RRU failure) RRUS01B8 is faulty .Spare not yet available INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 22:20 8:13:04 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced. INC381717 HDC265 BARRIERE_CASTERA Artibonite Ericsson A Talkpool 5/25/2020 22:20 8:13:04 RBS RBS Fault (Indeterminate) TX team is aware, ETA 7:30AM. INC381673 HDC252 PASSCOT Artibonite Ericsson D Talkpool 5/25/2020 22:20 8:13:04 RBS RBS Fault (Indeterminate) TX team is aware, ETA 7:30AM. INC381719 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/26/2020 3:42 2:51:04 RBS RBS Fault (Indeterminate) Sector C down. Tx team is informed. ETA not yet available INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 6:14 0:19:04 Power Generator failure (Indeterminate) Team is informed. ETA not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 26 05:35:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 11:35:30 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 26th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 26th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 494:29:26 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 354:15:26 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 191:06:26 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 101:56:26 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 90:07:26 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 86:25:26 RBS RBS Fault (DUS failure) The DUS collected was also defective. A new request has been made for another one. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 72:13:26 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 69:29:26 Power Generator Failure (Engine Knocking ) Engine knocking reported, ETR recovery plan is expected from TP INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 52:10:26 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 48:49:26 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. Follow up is ongoing by TP team INC381210 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/24/2020 17:16 38:09:26 Fuel Generator failure (Fuel issue) Fuel team is aware since 5/25/2020 at 5:00 PM. Red zone site, team can't cross the site , waiting for new feedback INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 28:37:26 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381367 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C O&M Fuel 5/25/2020 11:38 19:47:26 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/25/2020 at 4:00 PM. ETR to be provided. INC381542 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 16:59 14:26:26 Power Generator failure (Indeterminate) Portable genset is out of fuel ,There is no fuel at the WH to add on the backup genset . Refueling is expected to be done 5/26/2020 , ETA 8:30AM INC381496 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/25/2020 17:02 14:23:26 Power Generator failure (Indeterminate) Portable genset is out of fuel ,There is no fuel at the WH to add on the backup genset . Refueling is expected to be done 5/26/2020 , ETA 8:30AM INC381496 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 17:02 14:23:26 Dependent Affected by the power issue at the main site Affected by HDO511 INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 13:18:26 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381560 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C O&M_Fuel 5/25/2020 18:38 12:47:26 Fuel Generator failure (Fuel issue) Fuel Team has been informed since 5/25/2020 at 9:50PM. ETR to be provided. INC381560 HDC226 MARIN Artibonite Ericsson 2G D O&M_Fuel 5/25/2020 18:38 12:47:26 Dependent Affected by the fuel issue at the main site Affected by HDC266. INC381613 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 5/25/2020 18:58 12:27:26 Power Generator failure (Indeterminate) Team is informed. ETA 8:00 AM INC381615 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 5/25/2020 19:02 12:23:26 Power Generator failure (Indeterminate) Talkpool doesn't manage team to go to the site. INC381621 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/25/2020 19:42 11:43:26 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381575 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 5/25/2020 20:20 11:05:26 Transmission Transmission (RAU failure) RAU faulty. no spare available. Follow up is ongoing INC381575 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B Talkpool 5/25/2020 20:20 11:05:26 Dependent Affected by the Transmission issue at the main site Affected by HGA024 INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 10:25:26 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 9:05:26 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381597 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/25/2020 23:22 8:03:26 Power Generator failure (Indeterminate) Portable genset out of fuel, follow up is ongoing for refueling INC381703 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 5/26/2020 0:02 7:23:26 Power Generator failure (Indeterminate) Team is informed. ETA 7:30 AM INC381652 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 5/26/2020 0:25 7:00:26 Power Generator failure (Indeterminate) Team working on site INC381657 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 1:44 5:41:26 Power Generator failure (Indeterminate) Team refuses to go on site due to unsafe area, ETA 7:30AM INC381657 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/26/2020 1:44 5:41:26 Dependent Affected by the power issue at the main site Attached to HDO242 INC381658 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/26/2020 1:58 5:27:26 Power Power Failure (Indeterminate) Unsafe area, Team will reach site at 8:00AM . INC381658 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/26/2020 1:58 5:27:26 Dependent Affected by the power issue at the main site Affected by HDC276. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 4:31:26 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 4:31:26 Power Generator failure (Indeterminate) Team is informed. ETA 7:30 AM INC381664 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/26/2020 3:02 4:23:26 Power Generator failure (Indeterminate) Portable genset out of fuel, follow up is ongoing for refueling INC381720 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/26/2020 3:46 3:39:26 Power Power Failure (Indeterminate) Site is located in red zone, team will reach site at 8:00AM. INC381723 HGA005 FOND_DES_NEGRES Ouest Ericsson 2G A Talkpool 5/26/2020 4:22 3:03:26 Power Generator failure (Indeterminate) Team is working on the site INC381669 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 4:40 2:45:26 Power Generator failure (Indeterminate) Team is informed , ETA 7:00AM INC381676 HAIDN307 PORRIER Nord_Est ZTE 2G+3G B Talkpool 5/26/2020 5:32 1:53:26 Power Power Failure (Indeterminate) Team is aware, ETA not yet provided. INC381677 HAIDN201 LIMONADE Nord ZTE 2G+3G+LTE A Talkpool 5/26/2020 5:50 1:35:26 Power Power Failure (Indeterminate) Team is aware, ETA7:15AM expired, more update is expected from team. INC381677 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/26/2020 5:50 1:35:26 Dependent Affected by the power issue at the main site Affected by HDN201. INC381677 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 5/26/2020 5:50 1:35:26 Dependent Affected by the power issue at the main site Affected by HDN201. INC381677 HDN211 MILOT Nord Ericsson 2G+3G B Talkpool 5/26/2020 5:50 1:35:26 Dependent Affected by the power issue at the main site Affected by HDN201. INC381677 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/26/2020 5:50 1:35:26 Dependent Affected by the power issue at the main site Affected by HDN201. INC381677 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 5/26/2020 5:50 1:35:26 Dependent Affected by the power issue at the main site Affected by HDN201. INC381677 HAIDN283 QUARTIER_MORIN_II Nord ZTE 2G+3G C Talkpool 5/26/2020 5:50 1:35:26 Dependent Affected by the power issue at the main site Affected by HDN201. INC381677 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 5/26/2020 5:50 1:35:26 Dependent Affected by the power issue at the main site Affected by HDN201. INC381677 HDN230 NAN_CHAMPS Nord Ericsson 3G+LTE B Talkpool 5/26/2020 5:50 1:35:26 Dependent Affected by the power issue at the main site Affected by HDN201. INC381677 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G A Talkpool 5/26/2020 5:50 1:35:26 Dependent Affected by the power issue at the main site Affected by HDN201. INC381677 HDN231 DEPHASIEN Nord-Est Ericsson 3G B Talkpool 5/26/2020 5:50 1:35:26 Dependent Affected by the power issue at the main site Affected by HDN201. INC381558 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/26/2020 6:06 1:19:26 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381732 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/26/2020 6:06 1:19:26 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381610 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/26/2020 6:06 1:19:26 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/26/2020 6:06 1:19:26 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381683 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/26/2020 6:06 1:19:26 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381621 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/26/2020 6:06 1:19:26 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 6:14 1:11:26 Power Generator failure (Indeterminate) Team is informed. ETA 8:35 AM INC381679 HDS315 NAN MAGRE Ouest Ericsson 2G D Talkpool 5/26/2020 6:20 1:05:26 Power Power Failure (Solar System failure) Site will be up with fully sunrise INC381730 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 5/26/2020 6:26 0:59:26 Power Power Failure (Indeterminate) Team is aware, ETA not yet provided. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1033:24:27 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 784:35:27 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 370:18:27 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 307:28:27 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 297:18:27 RBS RBS Fault (RUS failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 226:47:27 RBS RBS Fault (RRU failure) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Digicel 5/16/2020 20:39 226:47:27 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 71:18:27 Power Generator failure (Indeterminate) Inverter faulty. Spare needed. ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 68:26:27 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 56:04:27 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Spare need to be replaced. ETR not yet available INC381372 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 5/25/2020 11:30 19:56:27 RBS RBS Fault (Indeterminate) After power team intervention, TX team is informed. ETA not yet available INC381630 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 5/25/2020 20:54 10:32:27 RBS RBS Fault (Indeterminate) Sector R down. Tx team is informed. ETA not yet available INC381633 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 5/25/2020 21:00 10:26:27 RBS RBS Fault (Indeterminate) 1800 MHz band down. Tx team is informed. ETA not yet available INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/25/2020 22:20 9:06:27 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/25/2020 22:20 9:06:27 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow INC381034 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/25/2020 22:20 9:06:27 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced, ETR not yet provided INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Talkpool 5/25/2020 22:20 9:06:27 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC381413 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 5/25/2020 22:20 9:06:27 RBS RBS Fault (RRU failure) RRUS01B8 is faulty .Spare not yet available INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 22:20 9:06:27 RBS RBS Fault (RUS failure) RUS01B3 faulty, Spare need to be replaced. INC381717 HDC265 BARRIERE_CASTERA Artibonite Ericsson A Talkpool 5/25/2020 22:20 9:06:27 RBS RBS Fault (Indeterminate) TX team is aware, ETA 7:30AM. INC381673 HDC252 PASSCOT Artibonite Ericsson D Talkpool 5/25/2020 22:20 9:06:27 RBS RBS Fault (Indeterminate) TX team is aware, ETA 7:30AM. INC381719 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/26/2020 3:42 3:44:27 RBS RBS Fault (Indeterminate) Sector C down. Tx team is informed. ETA not yet available INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 6:14 1:12:27 Power Generator failure (Indeterminate) Team is informed. ETA not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on May 26th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed onMay 26th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC381550 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/25/2020 17:35 5/25/2020 20:22 2:47:00 4:00:00 Compliant Power Generator failure (High temperature) High temp due to radiator dirty OK INC381625 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 5/25/2020 20:28 5/25/2020 22:57 2:29:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to oil sensor faulty OK INC381654 HAIDO258 LILAVOIS_14 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 1:05 5/26/2020 6:43 5:38:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified INC381607 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 5/25/2020 18:10 5/25/2020 21:14 3:04:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Fan belt and starter battery issue OK Team replaced the fan belt and genset restarted with another battery INC381595 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/26/2020 1:46 5/26/2020 4:12 2:26:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. OK Resolution is waiting from team INC381484 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 5/25/2020 15:26 5/25/2020 19:41 4:15:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC381484 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 5/25/2020 15:26 5/25/2020 19:41 4:15:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC155 Cascaded Back on air with the mains site INC381484 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 5/25/2020 15:26 5/25/2020 19:41 4:15:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC155 Cascaded Back on air with the mains site INC381484 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 5/25/2020 15:26 5/25/2020 19:41 4:15:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC155 Cascaded Back on air with the mains site INC381484 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/25/2020 15:26 5/25/2020 19:41 4:15:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC155 Cascaded Back on air with the mains site INC381397 HDN248 SAINTE_SUZANNE Nord-Est Ericsson 2G D Talkpool 5/25/2020 12:46 5/25/2020 19:50 7:04:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified Site back on air without intervention from Tx team. INC381536 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/25/2020 15:54 5/25/2020 19:56 4:02:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) Low voltage. Need to be justified Total reset has done and genset has been restarted on automode. INC381536 COW032 ENNERY Artibonite Ericsson 2G D Talkpool 5/25/2020 15:54 5/25/2020 19:56 4:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC253 Cascaded Back on air with the mains site INC381536 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/25/2020 15:54 5/25/2020 19:56 4:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC253 Cascaded Back on air with the mains site INC381492 HDC267 VERRETTES Artibonite Ericsson 2G+3G A Talkpool 5/25/2020 16:06 5/25/2020 20:12 4:06:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site has been up by Tx team /RCA and resolution are pending from the contractor. INC381554 HDC206 THOMONDE Centre Ericsson 2G+3G B Talkpool 5/25/2020 17:30 5/25/2020 20:05 2:35:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Genset has been started manually. INC381554 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 5/25/2020 17:30 5/25/2020 20:05 2:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC206 Cascaded Back on air with the mains site INC381554 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 5/25/2020 17:30 5/25/2020 20:05 2:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC206 Cascaded Back on air with the mains site INC381554 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 5/25/2020 17:30 5/25/2020 20:05 2:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC206 Cascaded Back on air with the mains site INC381500 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 5/25/2020 17:10 5/25/2020 20:55 3:45:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC381561 HDC314 LA_CHAPELLE JEANNET Ericsson 2G C Talkpool 5/25/2020 18:26 5/25/2020 21:35 3:09:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate. OK Site back in air with power team support. INC381619 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 5/25/2020 15:26 5/26/2020 0:58 9:32:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate. OK RCA and resolution are pending from the contractor. Site- Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC381628 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 5/25/2020 20:46 5/25/2020 22:18 1:32:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Alarm cleared by itself INC379827 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/25/2020 8:45 5/25/2020 22:18 13:33:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Indeterminate. OK Site restored with sunrise Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 26 06:47:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 12:47:08 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 4 8 13 19 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 3 3 0 26 ZTE 8 8 1 0 8 Huawei 10 10 10 0 10 Network 39 21 14 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 4 0 3 6 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 494:59:09 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 354:45:09 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 191:36:09 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 102:25:22 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 90:37:09 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 87:35:14 RBS RBS Fault (DUS failure) The DUS collected was also defective. A new request has been made for another one. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 73:23:14 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 70:29:13 Power Generator Failure (Engine Knocking ) Engine knocking reported, ETR recovery plan is expected from TP INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 53:10:13 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 49:49:13 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. Follow up is ongoing by TP team INC381210 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/24/2020 17:16 38:39:09 Fuel Generator failure (Fuel issue) Fuel team is aware since 5/25/2020 at 5:00 PM. Red zone site, team can't cross the site , waiting for new feedback. INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 29:37:13 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381367 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C O&M Fuel 5/25/2020 11:38 20:46:27 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/25/2020 at 4:00 PM. ETR to be provided. INC381542 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 16:59 14:55:47 Power Generator failure (Indeterminate) Portable genset is out of fuel ,There is no fuel at the WH to add on the backup genset . Refueling is expected to be done 5/26/2020 , ETA 8:30AM. INC381496 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/25/2020 17:02 14:52:51 Power Generator failure (Indeterminate) Portable genset is out of fuel ,There is no fuel at the WH to add on the backup genset . Refueling is expected to be done 5/26/2020 , ETA 8:30AM. INC381496 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 17:02 14:52:51 Dependent Affected by the power issue at the main site Affected by HDO511 INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 14:17:53 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381560 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C O&M FUEL 5/25/2020 18:38 13:56:53 Fuel Generator failure (Fuel issue) Fuel Team has been informed since 5/25/2020 at 9:50PM. ETR to be provided. INC381560 HDC226 MARIN Artibonite Ericsson 2G D O&M FUEL 5/25/2020 18:38 13:56:53 Dependent Affected by the fuel issue at the main site Affected by HDC266. INC381613 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 5/25/2020 18:58 13:26:27 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC381615 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 5/25/2020 19:02 13:23:08 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC381575 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 5/25/2020 20:20 12:04:27 Transmission Transmission (RAU failure) Team is at WH collecting the spare, ETA will be shared later INC381575 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B Talkpool 5/25/2020 20:20 12:04:27 Dependent Affected by the Transmission issue at the main site Affected by HGA024 INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 11:34:53 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 10:14:53 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381597 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/25/2020 23:22 9:02:54 Power Generator failure (Indeterminate) The team is on the way to buy fuel to add to the Portable genset INC381703 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 5/26/2020 0:02 8:22:54 Power Generator failure (Indeterminate) Team is informed. New ETA 8:45 AM INC381658 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/26/2020 1:58 6:36:53 Power Power Failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon. INC381658 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/26/2020 1:58 6:36:53 Dependent Affected by the power issue at the main site Affected by HDC276. INC381657 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 1:44 6:10:47 Power Generator failure (Indeterminate) Team refuse to go on site due to unsecure area, next update will be shared once available INC381657 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/26/2020 1:44 6:10:47 Dependent Affected by the power issue at the main site Attached to HDO242 INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 5:30:56 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 5:30:56 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC381664 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/26/2020 3:02 5:22:54 Power Generator failure (Indeterminate) Portable genset out of fuel reported by TP. Follow up is ongoing. INC381720 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/26/2020 3:46 4:48:53 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC381723 HGA005 FOND_DES_NEGRES Ouest Ericsson 2G+3G+LTE A Talkpool 5/26/2020 4:22 4:02:55 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/26/2020 at 8:20 AM. ETR to be provided. INC381669 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 4:40 3:14:47 Power Generator failure (Indeterminate) Team is on site. INC381558 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/26/2020 6:06 2:28:53 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381610 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/26/2020 6:06 2:28:53 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/26/2020 6:06 2:28:53 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381689 HGA043 PRINCEAU_L 'AZILE Ouest Ericsson 3G D Talkpool 5/26/2020 6:04 2:20:57 Transmission Transmission (Indeterminate) Team has been dispatched. ETA: 10:30 AM INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 6:14 2:10:27 Power Generator failure (Indeterminate) Team is informed. ETA 8:45 AM INC381730 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 5/26/2020 6:26 2:08:53 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:30h INC381679 HDS315 NAN MAGRE Ouest Ericsson 2G D Talkpool 5/26/2020 6:20 2:04:27 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on May 26th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [cid:image001.jpg at 01D61957.A00D8CA0] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Tue May 26 07:02:59 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Tue, 26 May 2020 13:02:59 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM In-Reply-To: References: Message-ID: NOC, HGA151 ? 5PM with DC ALT HDN274 ? 4PM with Head Cylinder HDO671 ? Restored HDO511 ? TWA HDS365 ? TOS HDS254 ? ETA 10:30am HDS189 ? ETA 10Am HDO431 ? TWA HDO242 ? ETA 9am HDS232 ? TOS HDO396 ? ETR 9:30am HDC150 - TOS Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 26 May 2020 08:49 Subject: [Tp.imc.haiti] NOC hourly report at 08:00 AM Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 4 8 13 19 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 3 3 0 26 ZTE 8 8 1 0 8 Huawei 10 10 10 0 10 Network 39 21 14 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 4 0 3 6 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 494:59:09 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 354:45:09 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 191:36:09 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 102:25:22 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 90:37:09 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 87:35:14 RBS RBS Fault (DUS failure) The DUS collected was also defective. A new request has been made for another one. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 73:23:14 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 70:29:13 Power Generator Failure (Engine Knocking ) Engine knocking reported, ETR recovery plan is expected from TP INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 53:10:13 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 49:49:13 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. Follow up is ongoing by TP team INC381210 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/24/2020 17:16 38:39:09 Fuel Generator failure (Fuel issue) Fuel team is aware since 5/25/2020 at 5:00 PM. Red zone site, team can't cross the site , waiting for new feedback. INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 29:37:13 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381367 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C O&M Fuel 5/25/2020 11:38 20:46:27 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/25/2020 at 4:00 PM. ETR to be provided. INC381542 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 16:59 14:55:47 Power Generator failure (Indeterminate) Portable genset is out of fuel ,There is no fuel at the WH to add on the backup genset . Refueling is expected to be done 5/26/2020 , ETA 8:30AM. INC381496 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/25/2020 17:02 14:52:51 Power Generator failure (Indeterminate) Portable genset is out of fuel ,There is no fuel at the WH to add on the backup genset . Refueling is expected to be done 5/26/2020 , ETA 8:30AM. INC381496 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 17:02 14:52:51 Dependent Affected by the power issue at the main site Affected by HDO511 INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 14:17:53 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381560 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C O&M FUEL 5/25/2020 18:38 13:56:53 Fuel Generator failure (Fuel issue) Fuel Team has been informed since 5/25/2020 at 9:50PM. ETR to be provided. INC381560 HDC226 MARIN Artibonite Ericsson 2G D O&M FUEL 5/25/2020 18:38 13:56:53 Dependent Affected by the fuel issue at the main site Affected by HDC266. INC381613 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 5/25/2020 18:58 13:26:27 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC381615 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 5/25/2020 19:02 13:23:08 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC381575 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 5/25/2020 20:20 12:04:27 Transmission Transmission (RAU failure) Team is at WH collecting the spare, ETA will be shared later INC381575 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B Talkpool 5/25/2020 20:20 12:04:27 Dependent Affected by the Transmission issue at the main site Affected by HGA024 INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 11:34:53 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 10:14:53 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381597 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/25/2020 23:22 9:02:54 Power Generator failure (Indeterminate) The team is on the way to buy fuel to add to the Portable genset INC381703 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 5/26/2020 0:02 8:22:54 Power Generator failure (Indeterminate) Team is informed. New ETA 8:45 AM INC381658 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/26/2020 1:58 6:36:53 Power Power Failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon. INC381658 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/26/2020 1:58 6:36:53 Dependent Affected by the power issue at the main site Affected by HDC276. INC381657 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 1:44 6:10:47 Power Generator failure (Indeterminate) Team refuse to go on site due to unsecure area, next update will be shared once available INC381657 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/26/2020 1:44 6:10:47 Dependent Affected by the power issue at the main site Attached to HDO242 INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 5:30:56 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 5:30:56 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC381664 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/26/2020 3:02 5:22:54 Power Generator failure (Indeterminate) Portable genset out of fuel reported by TP. Follow up is ongoing. INC381720 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/26/2020 3:46 4:48:53 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC381723 HGA005 FOND_DES_NEGRES Ouest Ericsson 2G+3G+LTE A Talkpool 5/26/2020 4:22 4:02:55 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/26/2020 at 8:20 AM. ETR to be provided. INC381669 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 4:40 3:14:47 Power Generator failure (Indeterminate) Team is on site. INC381558 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/26/2020 6:06 2:28:53 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381610 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/26/2020 6:06 2:28:53 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/26/2020 6:06 2:28:53 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381689 HGA043 PRINCEAU_L 'AZILE Ouest Ericsson 3G D Talkpool 5/26/2020 6:04 2:20:57 Transmission Transmission (Indeterminate) Team has been dispatched. ETA: 10:30 AM INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 6:14 2:10:27 Power Generator failure (Indeterminate) Team is informed. ETA 8:45 AM INC381730 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 5/26/2020 6:26 2:08:53 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:30h INC381679 HDS315 NAN MAGRE Ouest Ericsson 2G D Talkpool 5/26/2020 6:20 2:04:27 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on May 26th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [cid:image001.jpg at 01D61957.A00D8CA0] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[59294261].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[59294261].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: B87DC3F168474B5CBA2D0006F371128D.jpg Type: image/jpeg Size: 64635 bytes Desc: B87DC3F168474B5CBA2D0006F371128D.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 85A61D46E1D848C6B8DE7E56660CAECE.png Type: image/png Size: 132 bytes Desc: 85A61D46E1D848C6B8DE7E56660CAECE.png URL: From Haiti.Noc at digicelgroup.com Tue May 26 07:43:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 13:43:27 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 9:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 9:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei A Talkpool 5/26/2020 3:57 5:08:09 Power Power Failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 26 07:44:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 13:44:49 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 5 9 11 17 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 3 3 0 23 ZTE 8 8 1 0 9 Huawei 9 9 9 0 10 Network 38 20 13 0 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 4 0 3 6 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 496:10:05 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 355:56:05 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 192:47:05 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 103:36:18 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 91:48:05 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 88:20:08 RBS RBS Fault (DUS failure) The DUS collected was also defective. A new request has been made for another one. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 74:08:08 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 71:18:02 Power Generator Failure (Engine Knocking ) Engine knocking reported, ETR recovery plan is expected from TP INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 53:59:02 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 50:38:02 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETA: 5:30 PM INC381210 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/24/2020 17:16 39:50:05 Fuel Generator failure (Fuel issue) Fuel team is aware since 5/25/2020 at 5:00 PM. Red zone site, team can't cross the site , waiting for new feedback. INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 30:26:02 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381367 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C O&M Fuel 5/25/2020 11:38 21:35:16 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/25/2020 at 4:00 PM. ETR to be provided. INC381496 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/25/2020 17:02 16:03:47 Power Generator failure (Indeterminate) Team is waiting for access INC381496 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 17:02 16:03:47 Dependent Affected by the power issue at the main site Affected by HDO511 INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 15:06:42 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381560 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C O&M FUEL 5/25/2020 18:38 14:41:47 Fuel Generator failure (Fuel issue) Fuel Team has been informed since 5/25/2020 at 9:50PM. ETA: 11:30h INC381560 HDC226 MARIN Artibonite Ericsson 2G D O&M FUEL 5/25/2020 18:38 14:41:47 Dependent Affected by the fuel issue at the main site Affected by HDC266. INC381613 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 5/25/2020 18:58 14:15:16 Power Generator failure (Indeterminate) Team is working on site INC381615 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 5/25/2020 19:02 14:11:57 Power Generator failure (Indeterminate) Power team is on the way to check. ETA: 10:30 AM INC381575 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 5/25/2020 20:20 12:53:16 Transmission Transmission (RAU failure) The RAU is collected and on the way to the region, ETA: 11:30 AM. INC381575 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B Talkpool 5/25/2020 20:20 12:53:16 Dependent Affected by the Transmission issue at the main site Affected by HGA024 INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 12:19:47 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 10:59:47 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381597 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/25/2020 23:22 9:51:43 Power Generator failure (Indeterminate) The team is on the way to buy fuel to add to the Portable genset. ETA: 10:30 AM INC381703 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 5/26/2020 0:02 9:11:43 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC381658 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/26/2020 1:58 7:21:47 Power Power Failure (Indeterminate) Talkpool can't provide any update. Next update to share when available INC381658 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/26/2020 1:58 7:21:47 Dependent Affected by the power issue at the main site Affected by HDC276. INC381657 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 1:44 7:21:43 Power Generator failure (Indeterminate) Team is informed, ETA 9:00 AM, is expired new update will be shared INC381657 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/26/2020 1:44 7:21:43 Dependent Affected by the power issue at the main site Attached to HDO242 INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 6:19:45 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 6:19:45 Power Generator failure (Indeterminate) Team is working on site INC381664 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/26/2020 3:02 6:11:43 Power Generator failure (Indeterminate) Team is on site refueling the portable genset INC381723 HGA005 FOND_DES_NEGRES Ouest Ericsson 2G+3G+LTE A Talkpool 5/26/2020 4:22 4:51:44 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/26/2020 at 8:20 AM. ETR to be provided. INC381669 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 4:40 4:25:43 Power Generator failure (Indeterminate) Team is on site. INC381558 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/26/2020 6:06 3:13:47 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381610 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/26/2020 6:06 3:13:47 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/26/2020 6:06 3:13:47 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381689 HGA043 PRINCEAU_L 'AZILE Ouest Ericsson 3G D Talkpool 5/26/2020 6:04 3:09:46 Transmission Transmission (Indeterminate) Team has been dispatched. ETA: 10:30 AM INC381679 HDS315 NAN MAGRE Ouest Ericsson 2G D Talkpool 5/26/2020 6:20 2:53:16 Power Power Failure (Solar System failure) Site will be up with fully sunrise INC381676 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/26/2020 8:22 0:57:47 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC381694 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 8:22 0:43:12 Power Generator failure (Indeterminate) Team is informed, ETA 10:30 AM. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on May 26th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [cid:image001.jpg at 01D61957.A00D8CA0] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 26 08:02:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 14:02:27 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 09:00 AM. In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1035:23:43 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 786:34:43 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 372:17:40 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 309:41:39 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 299:17:43 RBS RBS Fault (RUS failure) Faulty RUS01B3. Team is at WH collecting the spare. ETR will be shared later INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 228:45:52 RBS RBS Fault (RRU failure) Faulty RUS01B3. Team is at WH collecting the spare. ETR will be shared later INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Digicel 5/16/2020 20:39 228:45:52 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 160:09:39 RBS RBS Fault (RUS failure) Faulty RUS01B3. Team is at WH collecting the spare. ETR will be shared later INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 83:05:39 Power Power Failure (HPU system fail) Inverter capacity too law, it has to be changed, more update will follow INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 73:17:42 Power Generator failure (Indeterminate) Inverter faulty. Spare needed. ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 70:25:43 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Team is at WH collecting the spare. ETR will be shared later INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 58:03:43 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Team is at WH collecting the spare. ETR will be shared later INC381034 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/24/2020 10:00 47:39:39 RBS RBS Fault (RUS failure) Faulty RUS01B3. Team is at WH collecting the spare. ETR will be shared later INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 24:54:39 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 23:06:39 RBS RBS Fault (RUS failure) Faulty RUS01B3. Team is at WH collecting the spare. ETR will be shared later INC381372 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 5/25/2020 11:30 21:55:17 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC381630 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 5/25/2020 20:54 12:31:23 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC381633 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 5/25/2020 21:00 12:25:18 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC381717 HDC265 BARRIERE_CASTERA Artibonite Ericsson A Talkpool 5/26/2020 2:42 6:57:39 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Team is at WH collecting the spare. ETR will be shared later INC381719 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/26/2020 3:42 5:43:24 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC381673 HDC252 PASSCOT Artibonite Ericsson D Talkpool 5/26/2020 4:34 5:05:39 RBS RBS Fault (Indeterminate) Faulty RUS01B3. Team is at WH collecting the spare. ETR will be shared later INC381727 HDO399 MOLIERE Ouest Ericsson 2G D Talkpool 5/26/2020 6:14 3:10:57 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 26 09:30:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 15:30:22 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 6 10 9 20 45 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 8 3 0 31 ZTE 8 8 1 0 8 Huawei 5 5 5 0 6 Network 32 21 9 0 45 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 3 0 4 15 45 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 498:03:47 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 357:49:47 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 194:40:47 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 105:30:00 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 93:41:47 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 89:51:52 RBS RBS Fault (DUS failure) The DUS collected was also defective. A new request has been made for another one. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 75:39:52 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 73:22:15 Power Generator Failure (Engine Knocking ) Engine knocking reported, ETR recovery plan is expected from TP INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 56:03:15 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 52:42:15 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETA: 5:30 PM INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 32:30:15 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381367 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C O&M Fuel 5/25/2020 11:38 23:39:29 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/25/2020 at 4:00 PM. ETR to be provided. INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 17:10:55 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381560 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C O&M FUEL 5/25/2020 18:38 16:13:31 Fuel Generator failure (Fuel issue) Fuel Team has been informed since 5/25/2020 at 9:50PM. ETA: 11:30h INC381560 HDC226 MARIN Artibonite Ericsson 2G D O&M FUEL 5/25/2020 18:38 16:13:31 Dependent Affected by the fuel issue at the main site Affected by HDC266. INC381575 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 5/25/2020 20:20 14:57:29 Transmission Transmission (RAU failure) The RAU is collected and on the way to the region. ETA: 11:30 AM. INC381575 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B Talkpool 5/25/2020 20:20 14:57:29 Dependent Affected by the Transmission issue at the main site Affected by HGA024 INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 13:51:31 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 12:31:31 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381703 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 5/26/2020 0:02 11:15:56 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: 2:25 PM INC381657 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 1:44 9:15:25 Power Generator failure (Indeterminate) Team is on site INC381657 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/26/2020 1:44 9:15:25 Dependent Affected by the power issue at the main site Attached to HDO242 INC381658 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/26/2020 1:58 8:53:31 Power Power Failure (Indeterminate) Suspected out of fuel, fuel team approved for rescue. Team will come with fuel in 1hr INC381658 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/26/2020 1:58 8:53:31 Dependent Affected by the power issue at the main site Affected by HDC276. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 8:23:58 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 8:23:58 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC381723 HGA005 FOND_DES_NEGRES Ouest Ericsson 2G+3G+LTE A Talkpool 5/26/2020 4:22 6:55:57 Fuel Generator failure (Fuel issue) 190 gallons of fuel added, power team is on the way to start the genset. ETA: 11:55 AM INC381689 HGA043 PRINCEAU_L 'AZILE Ouest Ericsson 3G D Talkpool 5/26/2020 6:04 5:13:59 Transmission Transmission (Indeterminate) The team is working on HDS266 now, will hold the site when finished. ETA not yet available INC381610 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/26/2020 6:06 4:45:31 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/26/2020 6:06 4:45:31 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381676 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/26/2020 8:22 2:29:31 Power Generator Failure (Starter battery failure) The defective starter battery must be replaced. Follow up is ongoing to replace it. ETA to be provided INC381723 HGA034 POCHETTE BOJO Ouest Ericsson 2G B Talkpool 5/26/2020 9:14 2:03:59 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC381723 HGA042 BRAND Ouest Ericsson 2G D Talkpool 5/26/2020 9:14 2:03:59 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC381723 HDS265 BUTHETE Ouest Ericsson 2G D Talkpool 5/26/2020 9:14 2:03:59 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC381723 HGA025 SALAGNAC Ouest Ericsson 3G A Talkpool 5/26/2020 9:14 2:03:59 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC381723 HGA013 PT_TROU_NIPPES Ouest Ericsson 3G B Talkpool 5/26/2020 9:14 2:03:59 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC381723 HGA014 AZILE Ouest Ericsson 3G A Talkpool 5/26/2020 9:14 2:03:59 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC381723 HGA011 ANSE_A_VEAU Ouest Ericsson 3G B Talkpool 5/26/2020 9:14 2:03:59 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC381723 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 5/26/2020 9:14 2:03:59 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC381804 HDO335 PALMA Ouest Ericsson 2G D Talkpool 5/26/2020 9:14 2:03:57 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:30 PM INC381815 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 5/26/2020 9:50 1:01:28 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 12:50h INC381815 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/26/2020 9:50 1:01:28 Dependent Affected by the power issue at the main site Affected by HDN161. INC381815 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/26/2020 9:50 1:01:28 Dependent Affected by the power issue at the main site Affected by HDN161. INC381822 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 10:12 0:47:34 Power Generator failure (Indeterminate) Team is informed, ETA 12:00 PM INC381758 HDN248 SAINTE_SUZANNE Nord-Est Ericsson 2G D Talkpool 5/26/2020 10:14 0:37:27 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on May 26th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [cid:image001.jpg at 01D61957.A00D8CA0] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 26 10:50:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 16:50:32 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 12:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1038:31:46 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 789:42:46 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 375:25:43 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 312:29:47 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 302:25:46 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 231:53:55 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC380384 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Digicel 5/16/2020 20:39 231:53:55 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 162:57:47 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 85:53:47 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 76:25:45 Power Generator failure (Indeterminate) Inverter faulty. Spare needed. ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 73:33:46 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 61:11:46 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC381034 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/24/2020 10:00 50:27:47 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 27:42:47 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 25:54:47 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC381372 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 5/25/2020 11:30 25:03:20 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC381630 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 5/25/2020 20:54 15:39:26 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC381633 HGA046 BOIS GERARD Nippes Ericsson 2G D Digicel 5/25/2020 21:00 15:33:21 RBS RBS Fault (Indeterminate) Digicel TX team is informed to check INC381717 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 5/26/2020 2:42 9:45:47 RBS RBS Fault (Indeterminate) Spare part already collected. ETR will be share later for replacement INC381719 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/26/2020 3:42 8:51:27 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC381673 HDC252 PASSCOT Artibonite Ericsson 2G D Talkpool 5/26/2020 4:34 7:53:47 RBS RBS Fault (Indeterminate) Spare part already collected. ETR will be share later for replacement INC381727 HDO399 MOLIERE Ouest Ericsson 2G D Talkpool 5/26/2020 6:14 6:19:00 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC381679 HDS315 NAN MAGRE Ouest Ericsson 2G D Talkpool 5/26/2020 10:05 2:28:00 Power Power Failure (Solar System failure) Site will be up with fully sunrise INC381756 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 5/26/2020 10:00 2:27:25 RBS RBS Fault (Indeterminate) Sector T down. Team has been dispatched. ETA: 15:30h Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 26 10:51:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 16:51:19 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 12:00 PM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 12:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 26 12:34:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 18:34:50 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 2:00 PM In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 2:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC381792 HDO485 FONEMED Port-au-Prince Huawei C Talkpool 5/26/2020 12:25 2:07:21 Power Power Failure (Indeterminate) Team is waiting for access. Follow up is ongoing Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 26 12:54:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 18:54:34 +0000 Subject: [Rantt] NOC hourly report at 2:00 AM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 6 13 12 15 46 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 10 2 0 28 ZTE 11 10 3 0 11 Huawei 7 7 7 0 7 Network 38 27 12 0 46 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 1 0 4 18 46 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 501:57:18 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 361:43:18 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 198:34:18 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 109:24:18 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 97:35:18 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 93:53:18 RBS RBS Fault (DUS failure) The DUS collected was also defective. A new request has been made for another one. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 79:41:18 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 76:57:18 Power Generator Failure (Engine Knocking ) Engine knocking reported, ETR recovery plan is expected from TP INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 59:38:18 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 56:17:18 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETA: 5:30 PM INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 36:05:18 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381367 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 11:38 27:15:18 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 20:46:18 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381560 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C O&M FUEL 5/25/2020 18:38 20:15:18 Fuel Generator failure (Fuel issue) Team is on site INC381560 HDC226 MARIN Artibonite Ericsson 2G D O&M FUEL 5/25/2020 18:38 20:15:18 Dependent Affected by the fuel issue at the main site Affected by HDC266. INC381575 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 5/25/2020 20:20 18:33:18 Transmission Transmission (RAU failure) Team has been informed. ETA to be provided INC381575 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B Talkpool 5/25/2020 20:20 18:33:18 Dependent Affected by the Transmission issue at the main site Affected by HGA024 INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 17:53:18 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 16:33:18 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 11:59:18 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 11:59:18 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC381689 HGA043 PRINCEAU_L 'AZILE Ouest Ericsson 3G D Digicel 5/26/2020 6:04 8:49:18 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/26/2020 6:06 8:47:18 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381769 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/26/2020 10:59 3:54:18 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 15:55h INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 3:49:18 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC381768 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:08 3:45:18 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC381774 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/26/2020 11:38 3:15:18 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 15:25h INC381774 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/26/2020 11:38 3:15:18 Dependent Affected by the power issue at the main site Affected by HDN167. INC381774 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 5/26/2020 11:38 3:15:18 Dependent Affected by the power issue at the main site Affected by HDN167. INC381774 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 5/26/2020 11:38 3:15:18 Dependent Affected by the power issue at the main site Affected by HDN167. INC381774 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 5/26/2020 11:38 3:15:18 Dependent Affected by the power issue at the main site Affected by HDN167. INC381870 HAIDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 12:50 2:03:18 Power Generator failure (Indeterminate) Team is informed, ETA 2:30 PM INC381870 HAIDO226 NOUAILLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 12:50 2:03:18 Dependent Affected by the power issue at the main site Affected by HDO611 INC381926 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/26/2020 13:38 1:15:18 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC381920 HDN248 SAINTE_SUZANNE Nord-Est Ericsson 2G D Talkpool 5/26/2020 13:42 1:11:18 Transmission Transmission (Indeterminate) Team has been informed. ETA to be provided INC381893 HAIDN201 LIMONADE Nord ZTE 2G+3G+LTE A Talkpool 5/26/2020 13:50 1:03:18 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 15:10h INC381893 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 5/26/2020 13:50 1:03:18 Dependent Affected by the power issue at the main site Affected by HAIDN201 INC381893 HAIDN283 QUARTIER_MORIN_II Nord ZTE 2G+3G C Talkpool 5/26/2020 13:50 1:03:18 Dependent Affected by the power issue at the main site Affected by HAIDN201 INC381893 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 5/26/2020 13:50 1:03:18 Dependent Affected by the power issue at the main site Affected by HAIDN201 INC381893 HDN211 MILOT Nord Ericsson 2G+3G B Talkpool 5/26/2020 13:50 1:03:18 Dependent Affected by the power issue at the main site Affected by HAIDN201 INC381893 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 5/26/2020 13:50 1:03:18 Dependent Affected by the power issue at the main site Affected by HAIDN201 INC381893 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/26/2020 13:50 1:03:18 Dependent Affected by the power issue at the main site Affected by HAIDN201 INC381893 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/26/2020 13:50 1:03:18 Dependent Affected by the power issue at the main site Affected by HAIDN201 INC381893 HDN230 NAN_CHAMPS Nord Ericsson 3G B Talkpool 5/26/2020 13:50 1:03:18 Dependent Affected by the power issue at the main site Affected by HAIDN201 INC381893 HDN231 DEPHASIEN Nord-Est Ericsson 3G B Talkpool 5/26/2020 13:50 1:03:18 Dependent Affected by the power issue at the main site Affected by HAIDN201 INC381893 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G A Talkpool 5/26/2020 13:50 1:03:18 Dependent Affected by the power issue at the main site Affected by HAIDN201 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on May 26th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [cid:image001.jpg at 01D61957.A00D8CA0] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 26 13:39:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 19:39:29 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 3:00 PM In-Reply-To: References: Message-ID: Hello All, Please receive below the report for partially down sites in the network for 3:00 PM cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1041:36:24 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 792:47:24 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 378:30:24 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 315:40:24 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 305:30:24 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 234:59:24 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 166:08:24 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/22/2020 22:34 89:04:24 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 79:30:24 Power Generator failure (Indeterminate) Inverter faulty. Spare needed. ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 76:38:24 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 64:16:24 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC381034 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/24/2020 10:00 53:38:24 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 30:53:24 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 29:05:24 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC381372 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 5/25/2020 11:30 28:08:24 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC381630 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 5/25/2020 20:54 18:44:24 RBS RBS Fault (RUS failure) Faulty RUS01B8 needed to be replaced. Spare not yet available INC381633 HGA046 BOIS GERARD Nippes Ericsson 2G D Digicel 5/25/2020 21:00 18:38:24 RBS RBS Fault (Indeterminate) Digicel TX team is informed to check INC381717 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 5/26/2020 2:42 12:56:24 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC381719 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/26/2020 3:42 11:56:24 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC381673 HDC252 PASSCOT Artibonite Ericsson 2G D Talkpool 5/26/2020 4:34 11:04:24 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 6:14 9:24:24 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC381756 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 5/26/2020 10:00 5:38:24 RBS RBS Fault (Indeterminate) Sector T down. Team has been dispatched. ETA: 15:30h INC381679 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/26/2020 10:05 5:33:24 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the region. INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 3:08:24 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381913 HDN219 GRAND_BASSIN Nord-Est Ericsson 2G D Talkpool 5/26/2020 13:24 2:14:24 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC381883 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 3G A Talkpool 5/26/2020 13:25 2:13:24 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 26 14:46:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 20:46:18 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 6 12 12 15 45 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 8 2 0 27 ZTE 7 7 2 0 7 Huawei 11 11 11 0 11 Network 38 26 15 0 45 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 0 0 6 11 45 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 503:48:46 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 363:34:46 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 200:25:46 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 111:15:46 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 99:26:46 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 95:44:46 RBS RBS Fault (DUS failure) The DUS collected was also defective. A new request has been made for another one. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 81:32:46 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 78:48:46 Power Generator Failure (Engine Knocking ) Engine knocking reported, ETR recovery plan is expected from TP INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 61:29:46 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 58:08:46 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETA: 5:30 PM INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 37:56:46 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 22:37:46 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381575 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 5/25/2020 20:20 20:24:46 Transmission Transmission (RAU failure) The RAU is collected and on the way to the region. ETR will be share later for replacement INC381575 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B Talkpool 5/25/2020 20:20 20:24:46 Dependent Affected by the Transmission issue at the main site Affected by HGA024 INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 19:44:46 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 18:24:46 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 13:50:46 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 13:50:46 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 10:40:46 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/26/2020 6:06 10:38:46 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381769 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/26/2020 10:59 5:45:46 Power Power Failure (Indeterminate) Team is on site INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 5:40:46 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC381774 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/26/2020 11:38 5:06:46 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC381774 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/26/2020 11:38 5:06:46 Dependent Affected by the power issue at the main site Affected by HDN167. INC381774 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 5/26/2020 11:38 5:06:46 Dependent Affected by the power issue at the main site Affected by HDN167. INC381774 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 5/26/2020 11:38 5:06:46 Dependent Affected by the power issue at the main site Affected by HDN167. INC381774 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 5/26/2020 11:38 5:06:46 Dependent Affected by the power issue at the main site Affected by HDN167. INC381870 HAIDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 12:50 3:54:46 Power Generator failure (Indeterminate) Team is on site INC381870 HAIDO226 NOUAILLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 12:50 3:54:46 Dependent Affected by the power issue at the main site Affected by HDO611 INC381926 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/26/2020 13:38 3:06:46 Power Power Failure (Indeterminate) Team is on site INC381920 HDN248 SAINTE_SUZANNE Nord-Est Ericsson 2G D Talkpool 5/26/2020 13:42 3:02:46 Transmission Transmission (Indeterminate) Team has been informed. ETA: 17:30h INC381957 HDO385 BINOT LESTERE_COW Ouest Ericsson 3G A Talkpool 5/26/2020 14:52 1:52:46 Transmission Transmission (Indeterminate) Team has been dispatched and ETA will be shared soon INC381957 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G A Talkpool 5/26/2020 14:52 1:52:46 Transmission Affected by the Transmission issue at the main site Affected by HDO385 INC382004 HAIDO258 LILAVOIS_14 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 14:57 1:47:46 Power Generator failure (Indeterminate) Team is informed, ETA 5:00 PM INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 14:58 1:46:46 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 18:50h INC382010 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 5/26/2020 15:14 1:30:46 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5:30 PM INC382010 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 5/26/2020 15:14 1:30:46 Dependent Affected by the power issue at the main site Affected by HDO389 INC382017 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 15:21 1:23:46 Power Generator failure (Indeterminate) Team is informed, ETA 5:00 PM INC381939 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 15:23 1:21:46 Power Generator failure (Indeterminate) Portable genset is out of fuel, team will return on the site for refueling. ETA to be provided INC381939 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/26/2020 15:23 1:21:46 Dependent Affected by the power issue at the main site Affected by HDO511 INC382019 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/26/2020 15:31 1:13:46 Power Generator failure (Indeterminate) Portable genset is out of fuel, team will return on the site for refueling. ETA to be provided INC382028 HAIDO561 WANEY93_PROLONGE Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/26/2020 15:42 1:02:46 Power Generator failure (Indeterminate) Team is informed, ETA 5:15 PM INC382039 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/26/2020 15:46 0:58:46 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 19:20h INC382039 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/26/2020 15:46 0:58:46 Dependent Affected by the power issue at the main site Affected by HDC253. INC382039 COW032 ENNERY Artibonite Ericsson 2G D Talkpool 5/26/2020 15:46 0:58:46 Dependent Affected by the power issue at the main site Affected by HDC253. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Renewal contract is in signature. Seal removal to be done. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and has found an agreement with the community. ETR will be reviewed on May 26th Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is being planned for next week, but with no specific date. ETR will be reviewed on monday May 25th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. ETR will be reviewed on May 26th Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [cid:image001.jpg at 01D61957.A00D8CA0] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 26 15:27:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 21:27:11 +0000 Subject: [Rantt] =?windows-1252?q?PROBLEM_REPORT_=28OPEN=29=3A_=93SDH012?= =?windows-1252?q?=28Value=29=94_has_DC_battery_sensor_alarm=2E?= In-Reply-To: References: Message-ID: Dear all, The purpose of this message is to notify you about ?SDH012(Value)? has ''DC Battery Sensor? Alarm since 5/26/2020 03:29:00 PM. Power team is informed and expected to reach the site at 5:50 PM . Ref: INC381945/TAS241557 We will keep you informed. Yours faithfully, NOC Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 37007600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 6734 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 26 15:28:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 21:28:03 +0000 Subject: [Rantt] =?windows-1252?q?PROBLEM_REPORT_=28OPEN=29=3A_=93SDH008?= =?windows-1252?q?=28VIGIE=29=94_has_DC_POWER_MAJOR_alarm=2E?= Message-ID: Dear all, The purpose of this message is to notify you about ?SDH008(VIGIE)? has DC POWER MAJOR alarm? Alarm since 5/26/2020 04:43:00 PM. Power team is informed and expected to reach the site in the next 90 minutes . Ref: INC382050 / TAS241663 We will keep you informed. Yours faithfully, NOC Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 37007600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 6734 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 26 16:47:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 22:47:47 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 6:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 6:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC381980 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei A Talkpool 5/26/2020 17:09 1:07:16 Power Power Failure (Indeterminate) Team is informed, ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 26 16:49:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 22:49:24 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 06:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1044:24:25 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 795:35:25 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 381:18:22 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 318:45:30 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 308:18:25 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 237:46:34 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 169:13:30 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 82:18:24 Power Generator failure (Indeterminate) Inverter faulty. Spare needed. ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 79:26:25 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 67:04:25 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC381034 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/24/2020 10:00 56:43:30 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 33:58:30 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 32:10:30 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC381717 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 5/26/2020 2:42 16:01:30 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC381673 HDC252 PASSCOT Artibonite Ericsson 2G D Talkpool 5/26/2020 4:34 14:09:30 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC381679 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/26/2020 10:05 8:20:39 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the region. INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 6:13:30 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381883 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 3G A Talkpool 5/26/2020 13:25 5:01:25 RBS RBS Fault (Indeterminate) Team is working on site INC382038 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 5/26/2020 15:26 2:59:39 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 8:30 PM INC382053 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/26/2020 16:56 1:47:05 RBS RBS Fault (Indeterminate) Sector B down. Team has been informed. ETA to be provided INC381982 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/26/2020 17:32 1:11:05 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC382063 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/26/2020 17:40 1:03:05 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC381985 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/26/2020 17:49 0:54:05 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC382059 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 5/26/2020 17:34 0:52:01 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 26 17:28:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 26 May 2020 23:28:08 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 26th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 26th, 2020 till 7:00 PM > Sites Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 506:05:30 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 365:51:30 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 202:42:30 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 113:31:43 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 101:43:30 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 83:50:12 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 81:10:31 Power Generator Failure (Engine Knocking ) Engine knocking reported, ETR recovery plan is expected from TP INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 63:51:31 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 60:30:31 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. More update will follow INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 40:18:31 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 24:59:11 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 22:01:51 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 20:41:51 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 16:12:14 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 16:12:14 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC382041 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 5/26/2020 4:17 14:44:08 Fuel Generator failure (Fuel issue) Team fuel is informed at 5/26/2020 at 6:00 PM, ETR to be provided INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 13:02:15 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/26/2020 6:06 12:55:51 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 7:57:08 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC381774 HDN167 FOIZON Nord-Ouest Ericsson 2G D O&M FUEL 5/26/2020 11:38 7:23:45 Fuel Generator failure (Fuel issue) Fuel team has been informed 4/22/2020 at 05:49 pm. ETR to be provided. INC381774 HDN185 MICHEL Nord-Ouest Ericsson 2G D O&M FUEL 5/26/2020 11:38 7:23:45 Dependent Affected by the fuel issue at the main site Affected by HDN167. INC381774 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A O&M FUEL 5/26/2020 11:38 7:23:45 Dependent Affected by the fuel issue at the main site Affected by HDN167. INC381774 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B O&M FUEL 5/26/2020 11:38 7:23:45 Dependent Affected by the fuel issue at the main site Affected by HDN167. INC381774 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C O&M FUEL 5/26/2020 11:38 7:23:45 Dependent Affected by the fuel issue at the main site Affected by HDN167. INC381957 HDO385 BINOT LESTERE_COW Ouest Ericsson 3G A Talkpool 5/26/2020 14:52 4:14:14 Transmission Transmission (Indeterminate) Team has been dispatched. ETA: 8:00 PM INC381957 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G A Talkpool 5/26/2020 14:52 4:14:14 Transmission Affected by the Transmission issue at the main site Affected by HDO385 INC381939 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 15:23 3:37:56 Power Generator failure (Indeterminate) Portable genset is out of fuel, team will return on the site for refueling. ETA 6:45 PM, is expired waiting for new update INC381939 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/26/2020 15:23 3:37:56 Dependent Affected by the power issue at the main site Affected by HDO511 INC382019 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/26/2020 15:31 3:30:02 Power Generator failure (Indeterminate) Portable genset is out of fuel, team will return on the site for refueling. ETA 6:45 PM, is expired waiting for new update INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 15:52 3:13:45 Power Generator Failure (Faulty AVR) Faulty AVR and AC Alternator needed to be replaced. Spare not yet available INC381968 HDO354 DUFORT Ouest Ericsson LTE A Talkpool 5/26/2020 16:40 2:26:31 Transmission Transmission (Indeterminate) Team has been dispatched. ETA: 8:30 PM INC381981 HDO316 THOMAZEAU Ouest Ericsson 2G+3G B Talkpool 5/26/2020 17:14 1:47:52 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 20:30h INC381981 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 5/26/2020 17:14 1:47:52 Dependent Affected by the power issue at the main site Affected by HDO316. INC381981 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/26/2020 17:14 1:47:52 Dependent Affected by the power issue at the main site Affected by HDO316. INC381981 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 5/26/2020 17:14 1:47:52 Dependent Affected by the power issue at the main site Affected by HDO316. INC381988 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 5/26/2020 17:15 1:46:41 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 21:10h INC382056 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 5/26/2020 17:18 1:43:51 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 20:50h N/A HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 5/26/2020 17:36 1:30:31 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:00 PM N/A COW076 LEOGANE_SANTO_COW Ouest Ericsson 3G A Talkpool 5/26/2020 17:40 1:26:31 Transmission Transmission (Indeterminate) Team has been dispatched. ETA: 9:30 PM N/A HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 5/26/2020 18:18 0:48:31 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon N/A HAIDO298 RUE_CHAVANNES_GERARDO_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 18:35 0:26:08 Power Generator failure (Indeterminate) Team is informed, ETA to be provided N/A HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/26/2020 18:46 0:20:31 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon N/A HDO520 RUE_DES_PILONES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 18:49 0:11:38 Power Generator failure (Indeterminate) Team is informed, ETA to be provided N/A HDO083 JACQUET Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 18:52 0:09:01 Power Generator failure (Indeterminate) Team is informed, ETA to be provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1044:24:25 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 795:35:25 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 381:18:22 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 318:45:30 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 308:18:25 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 237:46:34 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 169:13:30 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 82:18:24 Power Generator failure (Indeterminate) Inverter faulty. Spare needed. ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 79:26:25 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 67:04:25 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC381034 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/24/2020 10:00 56:43:30 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 33:58:30 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 32:10:30 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC381717 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 5/26/2020 2:42 16:01:30 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC381673 HDC252 PASSCOT Artibonite Ericsson 2G D Talkpool 5/26/2020 4:34 14:09:30 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC381679 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/26/2020 10:05 8:20:39 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the region. INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 6:13:30 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381883 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 3G A Talkpool 5/26/2020 13:25 5:01:25 RBS RBS Fault (Indeterminate) Team is working on site INC382038 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 5/26/2020 15:26 2:59:39 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 8:30 PM INC382053 HDC260 DESSALINES Artibonite Ericsson 2G A Talkpool 5/26/2020 16:56 1:47:05 RBS RBS Fault (Indeterminate) Sector B down. Team has been informed. ETA to be provided INC381982 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/26/2020 17:32 1:11:05 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC382063 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/26/2020 17:40 1:03:05 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC381985 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/26/2020 17:49 0:54:05 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC382059 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 5/26/2020 17:34 0:52:01 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon Site temporarily halted due to not able to resolve the issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 27th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is for tomorrow May 27th Security Next update May 27th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC381652 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 5/26/2020 0:25 5/26/2020 7:36 7:11:23 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) low oil pressure/rear seal, front seal OK add 1 gallon oil, 1/4 gallon coolant, restart INC381542 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 16:59 5/26/2020 8:49 15:50:13 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Tank empty OK refueling done on the backup genset INC381669 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 4:40 5/26/2020 9:45 5:04:38 4:00:00 Not Compliant Power Generator failure (High temperature) Fan belt faulty OK 1 gallon coolant add, restart genset INC381496 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/25/2020 17:02 5/26/2020 9:35 16:32:42 4:00:00 Not Compliant Power Generator failure (Indeterminate) Lack of fuel Need to be justified 5 gallons gazoline is added on the backup genset INC381496 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/25/2020 17:02 5/26/2020 9:35 16:32:42 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded Back in service with the main site INC381694 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 8:22 5/26/2020 10:27 2:04:58 4:00:00 Compliant Power Generator failure (Faulty Battery) Battery starter failed OK failed to start /battery low/restart with another battery INC381210 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/24/2020 17:16 5/26/2020 10:58 41:42:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Tank out of fuel Need to be justified bleed and restart genset after refueling INC381657 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/26/2020 1:44 5/26/2020 11:39 9:54:38 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO242 Cascaded Back in service with the main site INC381822 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 10:12 5/26/2020 13:09 2:56:47 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from talkpool side INC381773 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 11:30 5/26/2020 14:17 2:46:37 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to real seal OK 1 add gallon oil, genset restart INC381773 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:30 5/26/2020 14:17 2:46:37 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO021 Cascaded Back in service with the main site INC381768 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:08 5/26/2020 15:56 4:48:07 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from talkpool side INC381870 HAIDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 12:50 5/26/2020 16:42 3:51:41 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from talkpool side INC381870 HAIDO226 NOUAILLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 12:50 5/26/2020 16:42 3:51:41 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO611 Cascaded Back in service with the main site INC382004 HAIDO258 LILAVOIS_14 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 14:57 5/26/2020 17:07 2:09:55 4:00:00 Compliant Power Generator failure (Indeterminate) Battery starter failed OK failed to start /battery low/restart with another battery INC382017 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 15:21 5/26/2020 17:37 2:15:54 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from talkpool side INC382028 HAIDO561 WANEY93_PROLONGE Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/26/2020 15:42 5/26/2020 18:30 2:48:22 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from talkpool side INC381718 HAIDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 5/26/2020 6:26 5/26/2020 8:00 1:34:00 4:00:00 Compliant Power Generator failure (High temperature) Water pump and front seal are defective OK Water pump has been fixed , 1 gallon of water and 0.5 gallon of oil added INC381732 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/26/2020 6:06 5/26/2020 8:23 2:17:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air when the batteries have been recharged INC381732 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/26/2020 6:06 5/26/2020 8:23 2:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC318. Cascaded Back on air with the main site INC381621 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/26/2020 6:06 5/26/2020 7:45 1:39:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air when the batteries have been recharged INC381677 HAIDN201 LIMONADE Nord ZTE 2G+3G+LTE A Talkpool 5/26/2020 5:50 5/26/2020 8:21 2:31:00 4:00:00 Compliant Power Power Failure (Indeterminate) EDH source failed OK Back on air with commercial power INC381677 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/26/2020 5:50 5/26/2020 8:21 2:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN201. Cascaded Back on air with the main site INC381677 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 5/26/2020 5:50 5/26/2020 8:21 2:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN201. Cascaded Back on air with the main site INC381677 HDN211 MILOT Nord Ericsson 2G+3G B Talkpool 5/26/2020 5:50 5/26/2020 8:21 2:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN201. Cascaded Back on air with the main site INC381677 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 5/26/2020 5:50 5/26/2020 8:21 2:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN201. Cascaded Back on air with the main site INC381677 HAIDN283 QUARTIER_MORIN_II Nord ZTE 2G+3G C Talkpool 5/26/2020 5:50 5/26/2020 8:21 2:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN201. Cascaded Back on air with the main site INC381677 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 5/26/2020 5:50 5/26/2020 8:21 2:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN201. Cascaded Back on air with the main site INC381677 HDN230 NAN_CHAMPS Nord Ericsson 3G B Talkpool 5/26/2020 5:50 5/26/2020 8:21 2:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN201. Cascaded Back on air with the main site INC381677 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G A Talkpool 5/26/2020 5:50 5/26/2020 8:21 2:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN201. Cascaded Back on air with the main site INC381677 HDN231 DEPHASIEN Nord-Est Ericsson 3G B Talkpool 5/26/2020 5:50 5/26/2020 8:21 2:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN201. Cascaded Back on air with the main site INC381720 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/26/2020 3:46 5/26/2020 9:03 5:17:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Inverter was OFF Need to be justified Inverter has been turned ON INC381730 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 5/26/2020 6:26 5/26/2020 8:55 2:29:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC381558 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/26/2020 6:06 5/26/2020 9:45 3:39:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air when the batteries have been recharged INC381658 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 5/26/2020 1:58 5/26/2020 11:38 9:40:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay 20 gallons of fuel added and genset restarted INC381658 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/26/2020 1:58 5/26/2020 11:38 9:40:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC276. Cascaded Back on air with the main site INC381815 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 5/26/2020 9:50 5/26/2020 11:41 1:50:57 4:00:00 Compliant Power Generator failure (Low oil Pressure) Faulty rear seal and front seal OK 1.5 gallon of oil added and genset restarted INC381815 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/26/2020 9:50 5/26/2020 11:41 1:50:57 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN161. Cascaded Back on air with the main site INC381815 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/26/2020 9:50 5/26/2020 11:41 1:50:57 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN161. Cascaded Back on air with the main site INC381610 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/26/2020 6:06 5/26/2020 11:50 5:44:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC381776 HAIDN033 BASE_AMERICAINE_COW Nord ZTE 2G+3G+LTE B Talkpool 5/26/2020 11:25 5/26/2020 12:30 1:04:47 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC381758 HDN248 SAINTE_SUZANNE Nord-Est Ericsson 2G D Talkpool 5/26/2020 10:14 5/26/2020 12:50 2:35:56 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC381904 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/26/2020 5:50 5/26/2020 13:37 7:47:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC381676 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/26/2020 8:22 5/26/2020 14:48 6:25:59 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) The defective starter battery Need to be justified RCA and resolution details still pending from the contractor INC381893 HAIDN201 LIMONADE Nord ZTE 2G+3G+LTE A Talkpool 5/26/2020 13:50 5/26/2020 14:54 1:04:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC381893 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 5/26/2020 13:50 5/26/2020 14:54 1:04:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN201. Cascaded Back on air with the main site INC381893 HAIDN283 QUARTIER_MORIN_II Nord ZTE 2G+3G C Talkpool 5/26/2020 13:50 5/26/2020 14:54 1:04:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN201. Cascaded Back on air with the main site INC381893 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 5/26/2020 13:50 5/26/2020 14:54 1:04:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN201. Cascaded Back on air with the main site INC381893 HDN211 MILOT Nord Ericsson 2G+3G B Talkpool 5/26/2020 13:50 5/26/2020 14:54 1:04:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN201. Cascaded Back on air with the main site INC381893 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 5/26/2020 13:50 5/26/2020 14:54 1:04:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN201. Cascaded Back on air with the main site INC381893 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/26/2020 13:50 5/26/2020 14:54 1:04:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN201. Cascaded Back on air with the main site INC381893 HDN317 LAMNY Nord Ericsson 2G D Talkpool 5/26/2020 13:50 5/26/2020 14:54 1:04:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN201. Cascaded Back on air with the main site INC381893 HDN230 NAN_CHAMPS Nord Ericsson 3G B Talkpool 5/26/2020 13:50 5/26/2020 14:54 1:04:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN201. Cascaded Back on air with the main site INC381893 HDN231 DEPHASIEN Nord-Est Ericsson 3G B Talkpool 5/26/2020 13:50 5/26/2020 14:54 1:04:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN201. Cascaded Back on air with the main site INC381893 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G A Talkpool 5/26/2020 13:50 5/26/2020 14:54 1:04:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN201. Cascaded Back on air with the main site INC381560 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C O&M FUEL 5/25/2020 18:38 5/26/2020 16:30 21:51:59 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Indeterminate Fuel Delivery Delay RCA and resolution details still pending from the contractor INC381560 HDC226 MARIN Artibonite Ericsson 2G D O&M FUEL 5/25/2020 18:38 5/26/2020 16:30 21:51:59 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDC266. Cascaded Back on air with the main site INC381769 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/26/2020 10:59 5/26/2020 16:50 5:50:46 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC382039 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/26/2020 15:46 5/26/2020 20:03 4:16:56 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC382039 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/26/2020 15:46 5/26/2020 20:03 4:16:56 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC253. Cascaded Back on air with the main site INC382039 COW032 ENNERY Artibonite Ericsson 2G D Talkpool 5/26/2020 15:46 5/26/2020 20:03 4:16:56 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC253. Cascaded Back on air with the main site INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 14:58 5/26/2020 20:03 5:04:57 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC381926 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/26/2020 13:38 5/26/2020 17:55 4:16:55 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC381920 HDN248 SAINTE_SUZANNE Nord-Est Ericsson 2G D Talkpool 5/26/2020 13:42 5/26/2020 18:10 4:27:58 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC380270 HDN230 NAN_CHAMPS Nord Ericsson LTE B Talkpool 5/22/2020 17:00 5/26/2020 18:40 97:40:20 4:00:00 Not Compliant RBS RBS Fault (DUS failure) DUS faulty Need to be justified DUS has been replaced INC381613 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 5/25/2020 18:58 5/26/2020 9:15 14:17:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to rear and front seal Need to be justified 1 1/2 gal. of oil added and genset restarted. INC381597 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/25/2020 23:22 5/26/2020 9:57 10:35:33 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Need to be justified 7 gal. of fuel added in the portable genset INC381664 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/26/2020 3:02 5/26/2020 10:12 7:10:16 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Need to be justified 8 gal. of fuel added in the portable genset INC381615 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 5/25/2020 19:02 5/26/2020 10:19 15:17:39 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC381723 HGA005 FOND_DES_NEGRES Ouest Ericsson 2G+3G+LTE A Talkpool 5/26/2020 4:22 5/26/2020 11:46 7:24:26 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified After refueling genset has been restarted INC381723 HGA034 POCHETTE BOJO Ouest Ericsson 2G B Talkpool 5/26/2020 9:14 5/26/2020 11:46 2:32:28 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA005 Cascaded Back in service with the main site. INC381723 HGA042 BRAND Ouest Ericsson 2G D Talkpool 5/26/2020 9:14 5/26/2020 11:46 2:32:28 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA005 Cascaded Back in service with the main site. INC381723 HDS265 BUTHETE Ouest Ericsson 2G D Talkpool 5/26/2020 9:14 5/26/2020 11:46 2:32:28 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA005 Cascaded Back in service with the main site. INC381723 HGA025 SALAGNAC Ouest Ericsson 3G A Talkpool 5/26/2020 9:14 5/26/2020 11:46 2:32:28 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA005 Cascaded Back in service with the main site. INC381723 HGA013 PT_TROU_NIPPES Ouest Ericsson 3G B Talkpool 5/26/2020 9:14 5/26/2020 11:46 2:32:28 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA005 Cascaded Back in service with the main site. INC381723 HGA014 AZILE Ouest Ericsson 3G A Talkpool 5/26/2020 9:14 5/26/2020 11:46 2:32:28 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA005 Cascaded Back in service with the main site. INC381723 HGA011 ANSE_A_VEAU Ouest Ericsson 3G B Talkpool 5/26/2020 9:14 5/26/2020 11:46 2:32:28 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA005 Cascaded Back in service with the main site. INC381723 HGA021 ARNAULD Ouest Ericsson 3G D Talkpool 5/26/2020 9:14 5/26/2020 11:46 2:32:28 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA005 Cascaded Back in service with the main site. INC381804 HDO335 PALMA Ouest Ericsson 2G D Talkpool 5/26/2020 9:14 5/26/2020 13:24 4:10:18 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC381703 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 5/26/2020 0:02 5/26/2020 13:36 13:34:17 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC381367 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 11:38 5/26/2020 15:04 27:25:54 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC381575 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G B Talkpool 5/25/2020 20:20 5/26/2020 15:04 18:43:54 4:00:00 Not Compliant Transmission Transmission (RAU failure) Faulty RAU Spare RCA and resolution details still pending from the contractor INC381575 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B Talkpool 5/25/2020 20:20 5/26/2020 15:04 18:43:54 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HGA024 Cascaded Back in service with the main site. INC382010 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 5/26/2020 15:14 5/26/2020 17:16 2:02:16 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC382010 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 5/26/2020 15:14 5/26/2020 17:16 2:02:16 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO389 Cascaded Back in service with the main site. Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC381630 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 5/25/2020 20:54 5/26/2020 15:07 18:13:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B8 Spare RUS01B8 has been replaced INC381372 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 5/25/2020 11:30 5/26/2020 15:15 27:44:54 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B3 Spare RUS01B3 has been replaced INC381719 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/26/2020 3:42 5/26/2020 14:32 10:50:01 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B3 Spare RUS01B3 has been replaced INC381633 HGA046 BOIS GERARD Nippes Ericsson 2G D Digicel 5/25/2020 21:00 5/26/2020 14:36 17:35:55 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RCA and resolution details still pending from Digicel TX INC382038 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 5/26/2020 15:26 5/26/2020 18:18 2:51:34 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC381413 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 5/25/2020 10:30 5/26/2020 9:50 23:20:00 4:00:00 Not Compliant RBS RBS Fault (RRU failure) RRUS01B8 is faulty Spare RRUS01B8 has been replaced INC381963 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 5/26/2020 15:54 5/26/2020 18:20 2:26:00 4:00:00 Compliant Power Power Failure (Indeterminate) EDH source failed OK Back on air with commercial power INC381756 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 5/26/2020 10:00 5/26/2020 16:25 6:25:09 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC382005 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 5/26/2020 14:30 5/26/2020 17:45 3:14:42 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 26 18:43:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 27 May 2020 00:43:49 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 4 3 9 18 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 3 1 0 20 ZTE 7 7 1 0 7 Huawei 7 7 7 0 7 Network 33 17 9 0 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 1 0 1 3 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 507:46:27 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 367:32:27 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 204:23:27 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 115:13:27 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 103:24:27 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 85:30:27 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 82:46:27 Power Generator Failure (Engine Knocking ) Engine knocking reported, ETR recovery plan is expected from TP INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 65:27:27 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 62:06:27 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. More update will follow INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 41:54:27 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 26:35:27 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 23:42:27 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 22:22:27 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 17:48:27 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 17:48:27 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC382041 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 5/26/2020 4:17 16:25:27 Fuel Generator failure (Fuel issue) Team fuel is informed at 5/26/2020 at 6:00 PM. Fuel team is waiting the access INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 14:38:27 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/26/2020 6:06 14:36:27 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 9:38:27 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC382019 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/26/2020 15:31 5:11:27 Power Generator failure (Indeterminate) Portable genset is out of fuel, follow up is ongoing for refueling INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 15:52 4:50:27 Power Generator Failure (Faulty AVR) Faulty AVR and AC Alternator needed to be replaced. Spare not yet available INC382056 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 5/26/2020 17:18 3:24:27 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 20:50h INC382087 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 5/26/2020 17:36 3:06:27 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:00 PM INC382106 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/26/2020 18:06 2:36:27 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381732 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/26/2020 18:06 2:36:27 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382077 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 5/26/2020 18:10 2:32:27 Power Power Failure (Indeterminate) Team has been informed, ETA not yet provided INC382088 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 5/26/2020 18:18 2:24:27 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC382079 HAIDO298 RUE_CHAVANNES_GERARDO_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 18:35 2:07:27 Power Generator failure (Indeterminate) Team is informed, ETA 8:45PM INC382102 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/26/2020 18:46 1:56:27 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC382080 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/26/2020 18:54 1:48:27 Power Power Failure (Indeterminate) Team has been informed, ETA not yet provided INC382080 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/26/2020 18:54 1:48:27 Dependent Affected by the power issue at the main site Affected by HDC216. INC382080 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/26/2020 18:54 1:48:27 Dependent Affected by the power issue at the main site Affected by HDC216. INC382089 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 5/26/2020 18:54 1:48:27 Power Power Failure (Indeterminate) Team has been informed, ETA not yet provided INC382104 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/26/2020 19:42 1:00:27 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 27th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is for tomorrow May 27th Security Next update May 27th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 26 18:50:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 27 May 2020 00:50:46 +0000 Subject: [Rantt] =?windows-1252?q?PROBLEM_REPORT_=28RESOLVED=29=3A_=93SDH?= =?windows-1252?q?012=28Value=29=94_has_DC_battery_sensor_alarm=2E?= Message-ID: Dear all, The alarm has been cleared. Root cause is expected from contractor NOC Team From: Pierre Moise Bouloute On Behalf Of Haiti Noc Sent: Tuesday, May 26, 2020 5:27 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Hai_NOC ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Jean Arleff Israel Chery ; Francois Boyer Subject: PROBLEM REPORT (OPEN): ?SDH012(Value)? has DC battery sensor alarm. Dear all, The purpose of this message is to notify you about ?SDH012(Value)? has ''DC Battery Sensor? Alarm since 5/26/2020 03:29:00 PM. Power team is informed and expected to reach the site at 5:50 PM . Ref: INC381945/TAS241557 We will keep you informed. Yours faithfully, NOC Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 37007600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 6734 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 26 19:36:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 27 May 2020 01:36:45 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1047:33:19 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 798:44:19 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 384:27:19 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 321:37:19 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 311:27:19 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 240:56:19 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 172:05:19 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 85:27:19 Power Generator failure (Indeterminate) Inverter faulty. Spare needed. ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 82:35:19 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 70:13:19 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC381034 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/24/2020 10:00 59:35:19 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 36:50:19 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 35:02:19 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC381717 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 5/26/2020 2:42 18:53:19 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC381673 HDC252 PASSCOT Artibonite Ericsson 2G D Talkpool 5/26/2020 4:34 17:01:19 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC381679 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/26/2020 10:05 11:30:19 Power Power Failure (Solar System failure) Solar system failed due to bad weather in the region. INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 9:05:19 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381883 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 3G A Talkpool 5/26/2020 13:25 8:10:19 RBS RBS Fault (Indeterminate) Fiber of sector A cut. Spare not yet available INC381982 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/26/2020 17:32 4:03:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC382063 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/26/2020 17:40 3:55:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 26 20:35:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 27 May 2020 02:35:59 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 5 3 8 12 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 3 1 0 14 ZTE 8 8 2 0 8 Huawei 6 6 6 0 6 Network 27 17 9 0 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 1 0 1 4 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 509:36:21 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 369:22:21 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 206:13:21 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 117:03:21 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 105:14:21 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 87:20:21 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 84:36:21 Power Generator Failure (Engine Knocking ) Engine knocking reported, ETR recovery plan is expected from TP INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 67:17:21 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 63:56:21 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. More update will follow INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 43:44:21 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 28:25:21 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 25:32:21 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 24:12:21 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 19:38:21 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 19:38:21 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC382041 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 5/26/2020 4:17 18:15:21 Fuel Generator failure (Fuel issue) Team fuel is informed at 5/26/2020 at 6:00 PM. Team was on site to refueling but they left the site due to access issue. New ETR to be provide INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 16:28:21 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/26/2020 6:06 16:26:21 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 11:28:21 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 15:52 6:40:21 Power Generator Failure (Faulty AVR) Faulty AVR and AC Alternator needed to be replaced. Spare not yet available INC382087 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 5/26/2020 17:36 4:56:21 Power Generator failure (Indeterminate) Team is working on the site INC382088 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 5/26/2020 18:18 4:14:21 Dependent Affected by the power issue at the main site Affected by HDO399 INC382102 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/26/2020 18:46 3:46:21 Power Generator failure (Indeterminate) Team has been dispatched and ETA 10:14 PM INC382080 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/26/2020 18:54 3:38:21 Power Power Failure (Indeterminate) Team is on site. INC382080 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/26/2020 18:54 3:38:21 Dependent Affected by the power issue at the main site Affected by HDC216. INC382080 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/26/2020 18:54 3:38:21 Dependent Affected by the power issue at the main site Affected by HDC216. INC382202 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/26/2020 21:16 1:16:21 Power Generator failure (Indeterminate) The site is located in red zone , Team will reach it 5/27/2020, ETA 7:00AM INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 1:07:21 Power Generator failure (Indeterminate) The site is located in red zone , Team will reach it 5/27/2020, ETA 7:00AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 27th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is for tomorrow May 27th Security Next update May 27th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 26 22:29:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 27 May 2020 04:29:42 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 7 3 8 12 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 2 1 0 13 ZTE 8 8 2 0 8 Huawei 9 9 9 0 9 Network 29 19 12 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 2 0 1 2 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 511:30:50 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 371:16:50 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 208:07:50 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 118:57:50 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 107:08:50 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 89:14:50 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 86:30:50 Power Generator Failure (Engine Knocking ) Engine knocking reported, ETR recovery plan is expected from TP INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 69:11:50 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 65:50:50 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. More update will follow INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 45:38:50 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 30:19:50 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 27:26:50 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 26:06:50 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 21:32:50 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 21:32:50 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC382041 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 5/26/2020 4:17 20:09:50 Fuel Generator failure (Fuel issue) Team fuel is informed at 5/26/2020 at 6:00 PM. Team was on site to refueling but they left the site due to access issue. New ETR to be provide INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 18:22:50 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/26/2020 7:12 17:14:50 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 13:22:50 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 15:52 8:34:50 Power Generator Failure (Faulty AVR) Faulty AVR and AC Alternator needed to be replaced. Spare not yet available INC382087 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 5/26/2020 17:36 6:50:50 Power Generator Failure (Starter battery failure) Site sabotage, battery starter stolen. Follow up is ongoing INC381727 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 5/26/2020 18:18 6:08:50 Dependent Affected by the power issue at the main site Affected by HDO399 INC382102 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D O&M FUEL 5/26/2020 18:46 5:40:50 Fuel Generator failure (Fuel issue) Fuel mixed with water. Fuel team is informed 5/26/2020 11:50 PM. ETR to be provided by them INC382104 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/26/2020 19:42 4:44:50 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382202 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/26/2020 21:16 3:10:50 Power Generator failure (Indeterminate) The site is located in red zone , Team will reach it 5/27/2020, ETA 7:00AM INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 3:01:50 Power Generator failure (Indeterminate) The site is located in red zone , Team will reach it 5/27/2020, ETA 7:00AM INC382211 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/26/2020 22:06 2:20:50 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing INC382213 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/26/2020 22:13 2:13:50 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC382305 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 22:41 1:45:50 Power Generator failure (Indeterminate) Talkpool refuse to go on site at night , ETA 7:00AM INC382223 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 23:27 0:59:50 Power Generator failure (Indeterminate) Team is informed , ETA 1:15AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 27th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is for tomorrow May 27th Security Next update May 27th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 26 22:48:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 27 May 2020 04:48:49 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1050:41:33 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 801:52:33 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 387:35:33 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 324:45:33 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 314:35:33 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 244:04:33 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 175:13:33 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 88:35:33 Power Generator failure (Indeterminate) Inverter faulty. Spare needed. ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 85:43:33 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 73:21:33 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC381034 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/24/2020 10:00 62:43:33 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 39:58:33 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 38:10:33 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC381717 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 5/26/2020 2:42 22:01:33 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC381673 HDC252 PASSCOT Artibonite Ericsson 2G D Talkpool 5/26/2020 4:34 20:09:33 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 12:13:33 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381883 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 3G A Talkpool 5/26/2020 13:25 11:18:33 RBS RBS Fault (Indeterminate) Fiber of sector A cut. Spare not yet available INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 4:13:33 RBS RBS Fault (Indeterminate) Team is unreachable, next update to share once available. INC382210 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/26/2020 21:42 3:01:33 RBS RBS Fault (Indeterminate) Team is unreachable, next update to share once available. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue May 26 23:35:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 27 May 2020 05:35:06 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 6 3 8 13 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 2 1 0 14 ZTE 8 8 2 0 8 Huawei 8 8 8 0 8 Network 29 18 11 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 2 0 1 2 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 512:28:27 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 372:14:27 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 209:05:27 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 119:55:27 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 108:06:27 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 90:12:27 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 87:28:27 Power Generator Failure (Engine Knocking ) Engine knocking reported, ETR recovery plan is expected from TP INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 70:09:27 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 66:48:27 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. More update will follow INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 46:36:27 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 31:17:27 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 28:24:27 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 27:04:27 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 22:30:27 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 22:30:27 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC382041 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 5/26/2020 4:17 21:07:27 Fuel Generator failure (Fuel issue) Team fuel is informed at 5/26/2020 at 6:00 PM. Team was on site to refueling but they left the site due to access issue. New ETR to be provide INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 19:20:27 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 14:20:27 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 15:52 9:32:27 Power Generator Failure (Faulty AVR) Faulty AVR and AC Alternator needed to be replaced. Spare not yet available INC382087 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 5/26/2020 17:36 7:48:27 Power Generator Failure (Starter battery failure) Site sabotage, battery starter stolen. Follow up is ongoing INC381727 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 5/26/2020 18:18 7:06:27 Dependent Affected by the power issue at the main site Affected by HDO399 INC382102 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D O&M FUEL 5/26/2020 18:46 6:38:27 Fuel Generator failure (Fuel issue) Fuel mixed with water. Fuel team is informed 5/26/2020 11:50 PM. ETR to be provided by them INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/26/2020 19:12 6:12:27 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382104 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/26/2020 19:42 5:42:27 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382202 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/26/2020 21:16 4:08:27 Power Generator failure (Indeterminate) The site is located in red zone , Team will reach it 5/27/2020, ETA 7:00AM INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 3:59:27 Power Generator failure (Indeterminate) The site is located in red zone , Team will reach it 5/27/2020, ETA 7:00AM INC382211 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/26/2020 22:06 3:18:27 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing INC382213 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/26/2020 22:13 3:11:27 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC382305 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 22:41 2:43:27 Power Generator failure (Indeterminate) Talkpool refuse to go on site at night , ETA 7:00AM INC382308 HDC282 PONT_JOUX Centre Ericsson 2G D Talkpool 5/26/2020 23:50 1:34:27 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 27th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is for tomorrow May 27th Security Next update May 27th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From JeanRosebert.Dorcely at digicelgroup.com Wed May 27 01:32:01 2020 From: JeanRosebert.Dorcely at digicelgroup.com (Jean Rosebert Dorcely) Date: Wed, 27 May 2020 07:32:01 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 6 7 9 16 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 3 1 0 18 ZTE 11 11 5 0 11 Huawei 9 9 9 0 9 Network 37 23 15 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 2 0 2 3 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 514:33:51 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 374:19:51 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 211:10:51 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 122:00:51 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 110:11:51 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 92:17:51 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 89:33:51 Power Generator Failure (Engine Knocking ) Engine knocking reported, ETR recovery plan is expected from TP INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 72:14:51 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 68:53:51 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. More update will follow INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 48:41:51 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 33:22:51 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 30:29:51 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 29:09:51 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 24:35:51 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 24:35:51 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC382041 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 5/26/2020 4:17 23:12:51 Fuel Generator failure (Fuel issue) Team fuel is informed at 5/26/2020 at 6:00 PM. Team was on site to refueling but they left the site due to access issue. New ETR to be provide INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 21:25:51 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 16:25:51 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 15:52 11:37:51 Power Generator Failure (Faulty AVR) Faulty AVR and AC Alternator needed to be replaced. Spare not yet available INC382087 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 5/26/2020 17:36 9:53:51 Power Generator Failure (Starter battery failure) Site sabotage, battery starter stolen. Follow up is ongoing INC381727 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 5/26/2020 18:18 9:11:51 Dependent Affected by the power issue at the main site Affected by HDO399 INC382102 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D O&M FUEL 5/26/2020 18:46 8:43:51 Fuel Generator failure (Fuel issue) Fuel mixed with water. Fuel team is informed 5/26/2020 11:50 PM. ETR to be provided by them INC382080 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/26/2020 18:54 8:35:51 Transmission Transmission (Indeterminate) Hybrid team was on site for an HPU installation, now Tx team is working on site. INC382080 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/26/2020 18:54 8:35:51 Dependent Affected by the power issue at the main site Affected by HDC216. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/26/2020 19:12 8:17:51 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382104 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/26/2020 19:42 7:47:51 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382202 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/26/2020 21:16 6:13:51 Power Generator failure (Indeterminate) The site is located in red zone , Team will reach it 5/27/2020, ETA 7:00AM INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 6:04:51 Power Generator failure (Indeterminate) The site is located in red zone , Team will reach it 5/27/2020, ETA 7:00AM INC382211 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/26/2020 22:06 5:23:51 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing INC382213 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/26/2020 22:13 5:16:51 Power Generator failure (Indeterminate) Team on site waiting for access INC382305 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 22:41 4:48:51 Power Generator failure (Indeterminate) Talkpool refuse to go on site at night , ETA 7:00AM INC382308 HDC282 PONT_JOUX Centre Ericsson 2G D Talkpool 5/26/2020 23:50 3:39:51 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site, ETA 7:00AM. INC382238 HAIDO258 LILAVOIS_14 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 1:14 2:15:51 Power Generator failure (Indeterminate) Team is informed , ETA 4:15AM INC382210 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 1:16 2:13:51 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site INC382315 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 5/27/2020 1:22 2:07:51 Power Generator failure (Indeterminate) Team has been informed, ETA 5:00AM. INC382242 HAIGA067 CARACOLIE_II Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/27/2020 1:50 1:39:51 Power Generator failure (Indeterminate) Team is informed. ETA 4:45 AM INC382096 HAIDN004 CAP_HAITIEN_TOWN Nord ZTE 2G+3G+LTE B Talkpool 5/27/2020 1:51 1:38:51 Power Generator failure (Indeterminate) SIte is in conflict with justice, follow up is ongoing with concern team. INC382309 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/27/2020 2:02 1:27:51 Power Generator failure (Indeterminate) The guardian turn off the genset cause the top of the house where the genset is located is cracked. More update will be provide 5/27/2020 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 27th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is for tomorrow May 27th Security Next update May 27th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 27 01:44:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 27 May 2020 07:44:44 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1053:37:44 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 804:48:44 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 390:31:44 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 327:41:44 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 317:31:44 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 247:00:44 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 178:09:44 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 91:31:44 Power Generator failure (Indeterminate) Inverter faulty. Spare needed. ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 88:39:44 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 76:17:44 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC381034 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/24/2020 10:00 65:39:44 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 42:54:44 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 41:06:44 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC381717 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 5/26/2020 2:42 24:57:44 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC381673 HDC252 PASSCOT Artibonite Ericsson 2G D Talkpool 5/26/2020 4:34 23:05:44 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 15:09:44 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381883 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 3G A Talkpool 5/26/2020 13:25 14:14:44 RBS RBS Fault (Indeterminate) Fiber of sector A cut. Spare not yet available INC382237 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/26/2020 19:10 8:29:44 RBS RBS Fault (Indeterminate) Talkpool does not manage team to reach the site. INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 7:09:44 RBS RBS Fault (Indeterminate) Team is unreachable, next update to share once available. INC381926 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/26/2020 22:20 5:19:44 RBS RBS Fault (Indeterminate) Talkpool does not manage team to reach the site. INC382224 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 5/27/2020 0:01 3:38:44 RBS RBS Fault (Indeterminate) 1800 MHz band down. Team is informed. ETA 7:15 AM INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 2:15:44 RBS RBS Fault (Software Issue) Licence issue suspected, concern team has been informed. Net update to share when available. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 27 02:23:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 27 May 2020 08:23:47 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 6 8 10 17 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 3 1 0 20 ZTE 11 11 4 0 11 Huawei 10 10 10 0 10 Network 40 24 15 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 2 0 2 3 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 515:25:31 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 375:11:31 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 212:02:31 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 122:52:31 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 111:03:31 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 93:09:31 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 90:25:31 Power Generator Failure (Engine Knocking ) Engine knocking reported, ETR recovery plan is expected from TP INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 73:06:31 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 69:45:31 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. More update will follow INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 49:33:31 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 34:14:31 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 31:21:31 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 30:01:31 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 25:27:31 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 25:27:31 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC382041 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 5/26/2020 4:17 24:04:31 Fuel Generator failure (Fuel issue) Team fuel is informed at 5/26/2020 at 6:00 PM. Team was on site to refueling but they left the site due to access issue. New ETR to be provide INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 22:17:31 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 17:17:31 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 15:52 12:29:31 Power Generator Failure (Faulty AVR) Faulty AVR and AC Alternator needed to be replaced. Spare not yet available INC382087 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 5/26/2020 17:36 10:45:31 Power Generator Failure (Starter battery failure) Site sabotage, battery starter stolen. Follow up is ongoing INC381727 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 5/26/2020 18:18 10:03:31 Dependent Affected by the power issue at the main site Affected by HDO399 INC382102 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D O&M FUEL 5/26/2020 18:46 9:35:31 Fuel Generator failure (Fuel issue) Fuel mixed with water. Fuel team is informed 5/26/2020 11:50 PM. ETR to be provided by them INC382080 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/26/2020 18:54 9:27:31 Transmission Transmission (Indeterminate) Hybrid team was on site for an HPU installation, another tx team will reach site, ETA 5:00AM. INC382080 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/26/2020 18:54 9:27:31 Dependent Affected by the power issue at the main site Affected by HDC216. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/26/2020 19:12 9:09:31 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382104 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/26/2020 19:42 8:39:31 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382202 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/26/2020 21:16 7:05:31 Power Generator failure (Indeterminate) The site is located in red zone , Team will reach it 5/27/2020, ETA 7:00AM INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 6:56:31 Power Generator failure (Indeterminate) The site is located in red zone , Team will reach it 5/27/2020, ETA 7:00AM INC382211 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/26/2020 22:06 6:15:31 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing INC382213 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/26/2020 22:13 6:08:31 Power Generator failure (Indeterminate) Access issue on site , Team will back on site .ETA 7:00AM INC382305 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 22:41 5:40:31 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC382308 HDC282 PONT_JOUX Centre Ericsson 2G D Talkpool 5/26/2020 23:50 4:31:31 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site, ETA 7:00AM. INC382238 HAIDO258 LILAVOIS_14 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 1:14 3:07:31 Power Generator failure (Indeterminate) Team is informed , ETA 4:15AM INC382210 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 1:16 3:05:31 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382315 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 5/27/2020 1:22 2:59:31 Power Generator failure (Indeterminate) Team has been informed, ETA 5:00AM. INC382242 HAIGA067 CARACOLIE_II Grande-Anse ZTE 2G+3G B Talkpool 5/27/2020 1:50 2:31:31 Power Generator failure (Indeterminate) Team is informed. ETA 4:45 AM INC382096 HAIDN004 CAP_HAITIEN_TOWN Nord ZTE 2G+3G+LTE B Talkpool 5/27/2020 1:51 2:30:31 Power Generator failure (Indeterminate) SIte is in conflict with justice, follow up is ongoing with concern team. INC382309 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/27/2020 2:02 2:19:31 Power Generator failure (Indeterminate) The guardian turn off the genset cause the top of the house where the genset is located is cracked. More update will be provide 5/27/2020 INC382252 HAIDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/27/2020 3:17 1:04:31 Power Generator failure (Indeterminate) Team has been informed, ETA:7HAM INC382253 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/27/2020 3:42 0:39:31 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC382334 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/27/2020 3:46 0:35:31 Power Generator failure (Indeterminate) Team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 27th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is for tomorrow May 27th Security Next update May 27th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 27 04:24:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 27 May 2020 10:24:43 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1056:19:37 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 807:30:37 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 393:13:37 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 330:23:37 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 320:13:37 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 249:42:37 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 180:51:37 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 94:13:37 Power Generator failure (Indeterminate) Inverter faulty. Spare needed. ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 91:21:37 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 78:59:37 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC381034 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/24/2020 10:00 68:21:37 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 45:36:37 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 43:48:37 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC381717 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 5/26/2020 2:42 27:39:37 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC381673 HDC252 PASSCOT Artibonite Ericsson 2G D Talkpool 5/26/2020 4:34 25:47:37 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 17:51:37 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381883 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 3G A Talkpool 5/26/2020 13:25 16:56:37 RBS RBS Fault (Indeterminate) Fiber of sector A cut. Spare not yet available INC382237 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/26/2020 19:10 11:11:37 RBS RBS Fault (Indeterminate) Talkpool does not manage team to reach the site. INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 9:51:37 RBS RBS Fault (Indeterminate) Team is unreachable, next update to share once available. INC381926 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/26/2020 22:20 8:01:37 RBS RBS Fault (Indeterminate) Talkpool does not manage team to reach the site. INC382224 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 5/27/2020 0:01 6:20:37 RBS RBS Fault (Indeterminate) 1800 MHz band down. Team is informed. ETA 7:12 AM INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 4:57:37 RBS RBS Fault (Software Issue) Licence issue suspected, concern team has been informed. Net update to share when available. INC382250 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 3:55:37 RBS RBS Fault (Indeterminate) Talkpool does not manage team to reach the site. INC382336 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 5/27/2020 4:23 1:58:37 RBS RBS Fault (Indeterminate) 1800 MHz band down. Team is informed. ETA not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 27 05:27:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 27 May 2020 11:27:46 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 27th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 27th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 518:12:15 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 377:58:15 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 214:49:15 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 125:39:15 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 113:50:15 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 95:56:15 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 93:12:15 Power Generator Failure (Engine Knocking ) Engine knocking reported, ETR recovery plan is expected from TP INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 75:53:15 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 72:32:15 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. More update will follow INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 52:20:15 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 37:01:15 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 34:08:15 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 32:48:15 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 28:14:15 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 28:14:15 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC382041 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 5/26/2020 4:17 26:51:15 Fuel Generator failure (Fuel issue) Team fuel is informed at 5/26/2020 at 6:00 PM. Team was on site to refueling but they left the site due to access issue. New ETR to be provide INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 25:04:15 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 20:04:15 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 15:52 15:16:15 Power Generator Failure (Faulty AVR) Faulty AVR and AC Alternator needed to be replaced. Spare not yet available INC382087 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 5/26/2020 17:36 13:32:15 Power Generator Failure (Starter battery failure) Site sabotage, battery starter stolen. Follow up is ongoing INC381727 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 5/26/2020 18:18 12:50:15 Dependent Affected by the power issue at the main site Affected by HDO399 INC382102 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D O&M FUEL 5/26/2020 18:46 12:22:15 Fuel Generator failure (Fuel issue) Fuel mixed with water. Fuel team is informed 5/26/2020 11:50 PM. ETR to be provided by them INC382080 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/26/2020 18:54 12:14:15 Transmission Transmission (Indeterminate) ETA expired, more update is expected from tx team. INC382080 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/26/2020 18:54 12:14:15 Dependent Affected by the power issue at the main site Affected by HDC216. INC382080 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/26/2020 18:54 12:14:15 Dependent Affected by the power issue at the main site Affected by HDC216. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/26/2020 19:12 11:56:15 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382104 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/26/2020 19:42 11:26:15 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382202 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/26/2020 21:16 9:52:15 Power Generator failure (Indeterminate) The site is located in red zone , Team will reach it 5/27/2020, ETA 7:00AM INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 9:43:15 Power Generator failure (Indeterminate) The site is located in red zone , Team will reach it 5/27/2020, ETA 7:00AM INC382211 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/26/2020 22:06 9:02:15 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing INC382213 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/26/2020 22:13 8:55:15 Power Generator failure (Indeterminate) Access issue on site , Team will back on site .ETA 7:00AM INC382305 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 22:41 8:27:15 Power Generator failure (Indeterminate) The Huawei breaker is burned , follow up is ongoing for by concern Team for replacement INC382308 HDC282 PONT_JOUX Centre Ericsson 2G D Talkpool 5/26/2020 23:50 7:18:15 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site, ETA 7:00AM. INC382210 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 1:16 5:52:15 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382242 HAIGA067 CARACOLIE_II Grande-Anse ZTE 2G+3G B Talkpool 5/27/2020 1:50 5:18:15 Power Generator failure (Indeterminate) Team is working on the site INC382096 HAIDN004 CAP_HAITIEN_TOWN Nord ZTE 2G+3G+LTE B Talkpool 5/27/2020 1:51 5:17:15 Power Generator failure (Indeterminate) Feedback is expected from team INC382252 HAIDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/27/2020 3:17 3:51:15 Power Generator failure (Indeterminate) Team has been informed, ETA 7:00AM. INC382253 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/27/2020 3:42 3:26:15 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing INC382334 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/27/2020 3:46 3:22:15 Power Power Failure (Solar System failure) Site will be up with a fully sunrise INC382304 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 5/27/2020 4:18 2:50:15 Power Generator Failure (Starter battery failure) Faulty starter battery, ETA 6:00AM expired, more update is expected from team. INC382257 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 4:37 2:31:15 Power Generator failure (Indeterminate) Portable genset is out of fuel , follow up is ongoing for refueling INC382257 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/27/2020 4:37 2:31:15 Dependent Affected by the power issue at the main site Attached to HDO511 INC382258 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 4:51 2:17:15 Power Generator failure (Indeterminate) Team is informed , ETA 7:00AM INC382264 HDC233 BOROC Centre Ericsson 2G D Talkpool 5/27/2020 5:46 1:22:15 Power Generator failure (Indeterminate) Team has been informed, ETA 7:40AM. INC382264 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 5/27/2020 5:46 1:22:15 Dependent Affected by the power issue at the main site Affected by HDC233 INC382264 HDN286 LAPILA_PIGNON Nord Ericsson 2G D Talkpool 5/27/2020 5:46 1:22:15 Dependent Affected by the power issue at the main site Affected by HDC233 INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/27/2020 6:06 1:02:15 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382063 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/27/2020 6:06 1:02:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC381985 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/27/2020 6:06 1:02:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC381982 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/27/2020 6:06 1:02:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC381679 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/27/2020 6:14 0:54:15 Power Power Failure (Solar System failure) Site will be up with a fully sunrise Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1057:06:15 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 808:17:15 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 394:00:15 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 331:10:15 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 321:00:15 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 250:29:15 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 181:38:15 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 95:00:15 Power Generator failure (Indeterminate) Inverter faulty. Spare needed. ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 92:08:15 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 79:46:15 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC381034 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/24/2020 10:00 69:08:15 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 46:23:15 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 44:35:15 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC381717 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 5/26/2020 2:42 28:26:15 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC381673 HDC252 PASSCOT Artibonite Ericsson 2G D Talkpool 5/26/2020 4:34 26:34:15 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 18:38:15 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381883 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 3G A Talkpool 5/26/2020 13:25 17:43:15 RBS RBS Fault (Indeterminate) Fiber of sector A cut. Spare not yet available INC382237 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/26/2020 19:10 11:58:15 RBS RBS Fault (Indeterminate) Talkpool does not manage team to reach the site. INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 10:38:15 RBS RBS Fault (Indeterminate) Team is unreachable, next update to share once available. INC381926 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/26/2020 22:20 8:48:15 RBS RBS Fault (Indeterminate) Talkpool does not manage team to reach the site. INC382224 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 5/27/2020 0:01 7:07:15 RBS RBS Fault (Indeterminate) 1800 MHz band down. Team is informed. ETA 7:12 AM INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 5:44:15 RBS RBS Fault (Software Issue) Licence issue suspected, concern team has been informed. Net update to share when available. INC382250 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 4:42:15 RBS RBS Fault (Indeterminate) Talkpool does not manage team to reach the site. INC382336 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 5/27/2020 4:23 2:45:15 RBS RBS Fault (Indeterminate) 1800 MHz band down. Team is informed. ETA not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 27th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is for today May 27th Security Next update May 27th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC381939 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 15:23 5/26/2020 20:21 4:58:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Back up genset was out of fuel Need to be justified backup genset has been refueled INC381939 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/26/2020 15:23 5/26/2020 20:21 4:58:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Attached to HDO511 Cascaded back in the air with the main site INC382079 HAIDO298 RUE_CHAVANNES_GERARDO_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 18:35 5/26/2020 20:32 1:57:00 4:00:00 Compliant Power Generator failure (High temperature) High temp due Coolant insufficient OK 1 gal coolant added and restart genset INC382019 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/26/2020 15:31 5/26/2020 19:31 4:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) Back up genset was out of fuel OK backup genset has been refuled INC382223 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 23:27 5/27/2020 0:32 1:05:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Main breaker tripped due short circuit ok Reset breaker and restart genset INC382238 HAIDO258 LILAVOIS_14 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 1:14 5/27/2020 6:36 5:22:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC381957 HDO385 BINOT LESTERE_COW Ouest Ericsson 3G A Talkpool 5/26/2020 14:52 5/26/2020 20:34 5:42:00 4:00:00 Not Compliant Transmission Affected by the Transmission issue at the main site Affected by HDO385 Cascaded Site is back on air once issue solved INC381957 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G A Talkpool 5/26/2020 14:52 5/26/2020 20:34 5:42:00 4:00:00 Not Compliant Transmission Affected by the Transmission issue at the main site Affected by HDO385 Cascaded Site is back on air once issue solved INC381968 HDO354 DUFORT Ouest Ericsson LTE A Talkpool 5/26/2020 16:40 5/26/2020 20:40 4:00:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified Ac compressor have been restarted INC382309 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/27/2020 2:02 5/27/2020 6:37 4:35:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Inderminate Need to be justified RCA to be provided team INC381981 HDO316 THOMAZEAU Ouest Ericsson 2G+3G B Talkpool 5/26/2020 17:14 5/26/2020 20:22 3:08:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Emergency button pressed, reset alarm and restart genset. INC381981 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 5/26/2020 17:14 5/26/2020 20:22 3:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO316 Cascaded Back on air with the main site INC381981 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/26/2020 17:14 5/26/2020 20:22 3:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO316 Cascaded Back on air with the main site INC381981 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 5/26/2020 17:14 5/26/2020 20:22 3:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO316 Cascaded Back on air with the main site INC381774 HDN167 FOIZON Nord-Ouest Ericsson 2G D O&M FUEL 5/26/2020 11:38 5/26/2020 19:35 7:57:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Site out of fuel Fuel Delivery Delay Fuel has been added. INC381774 HDN185 MICHEL Nord-Ouest Ericsson 2G D O&M FUEL 5/26/2020 11:38 5/26/2020 19:35 7:57:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDN167 Cascaded Back on air with the main site INC381774 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A O&M FUEL 5/26/2020 11:38 5/26/2020 19:35 7:57:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDN167 Cascaded Back on air with the main site INC381774 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B O&M FUEL 5/26/2020 11:38 5/26/2020 19:35 7:57:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDN167 Cascaded Back on air with the main site INC381774 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C O&M FUEL 5/26/2020 11:38 5/26/2020 19:35 7:57:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDN167 Cascaded Back on air with the main site INC381988 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 5/26/2020 17:15 5/26/2020 20:27 3:12:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK ZTE cabinet reset and 1/2 gal oil added and genset restarted. INC382077 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 5/26/2020 18:10 5/26/2020 20:50 2:40:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site up without any intervention from power team. INC382089 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 5/26/2020 18:54 5/26/2020 21:00 2:06:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure. OK 1 gal oil added and genset restarted with another battery. INC382056 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 5/26/2020 17:18 5/26/2020 21:20 4:02:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC382109 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 5/26/2020 20:31 5/27/2020 0:17 3:46:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC382094 HDC200 HINCHE_RESOLY Centre Ericsson 3G A Talkpool 5/26/2020 17:16 5/26/2020 21:40 4:24:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC382315 HDC242 COLLADERE Centre Ericsson 2G D Talkpool 5/27/2020 1:22 5/27/2020 5:40 4:18:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate. OK Genset has been restarted with another battery. Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC382059 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 5/26/2020 17:34 5/26/2020 21:02 3:28:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Inderminate Need to be justified RCA to be provided team INC381679 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/26/2020 10:05 5/26/2020 21:39 11:34:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed due to bad weather in the region. Need to be justified Site came up with sunrise Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 27 06:41:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 27 May 2020 12:41:48 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 5 4 12 22 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 3 1 0 25 ZTE 8 8 1 0 8 Huawei 10 10 10 0 10 Network 42 21 12 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 3 0 2 8 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 518:57:07 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 378:43:07 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 215:34:07 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 126:23:20 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 114:35:07 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 97:21:46 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 94:24:30 Power Generator Failure (Engine Knocking ) Engine knocking reported, ETR recovery plan is expected from TP INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 77:05:30 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 73:44:30 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. More update will follow INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 53:32:30 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 38:13:10 Power Generator failure (Indeterminate) Leak on engine reported, ETR recovery plan is expected from TP INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 35:33:25 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 34:13:25 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 29:26:13 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 29:26:13 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC382041 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 5/26/2020 4:17 27:35:45 Fuel Generator failure (Fuel issue) Fuel transfer done, power team is on the way to start the genset. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 26:16:14 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 20:48:45 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 15:52 16:27:44 Power Generator Failure (Faulty AVR) Faulty AVR and AC Alternator needed to be replaced. Spare not yet available INC382087 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 5/26/2020 17:36 14:44:30 Power Generator Failure (Starter battery failure) Site sabotage, The team will install a new battery. ETA: 9:15 AM. INC381727 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 5/26/2020 18:18 14:02:30 Dependent Affected by the power issue at the main site Affected by HDO399 INC382080 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/26/2020 18:54 13:39:25 Transmission Transmission (Indeterminate) Team is on site INC382080 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/26/2020 18:54 13:39:25 Dependent Affected by the transmission issue at the main site Affected by HDC216. INC382080 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/26/2020 18:54 13:39:25 Dependent Affected by the transmission issue at the main site Affected by HDC216. INC382102 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D O&M FUEL 5/26/2020 18:46 13:34:30 Fuel Generator failure (Fuel issue) Fuel mixed with water. Fuel team is informed 5/26/2020 11:50 PM. ETR to be provided by them INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/26/2020 19:12 13:21:47 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 10:27:45 Power Generator failure (Indeterminate) The site is located in red zone , Team reported due to the route is blocked by Police INC382211 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/26/2020 22:06 10:14:07 Power Generator failure (Indeterminate) Portable genset out of fuel reported by TP. Follow up is ongoing INC382213 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C O&M Fuel 5/26/2020 22:13 9:39:45 Fuel Generator failure (Fuel issue) Team fuel is informed at 5/27/2020 at 7:40 AM. ETR to be provided INC382305 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 22:41 9:11:45 Power Generator failure (Indeterminate) Breaker burned inside the HW cabinet, TX team is moving to replace it. ETA: not yet available INC382253 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/27/2020 3:42 4:38:11 Power Generator failure (Indeterminate) Portable genset out of fuel reported by TP. Follow up is ongoing INC382334 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/27/2020 3:46 4:34:09 Power Power Failure (Solar System failure) Site will be up with a fully sunrise INC382257 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 4:37 3:15:45 Power Generator failure (Indeterminate) Portable genset is out of fuel , follow up is ongoing for refueling INC382257 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/27/2020 4:37 3:15:45 Dependent Affected by the power issue at the main site Attached to HDO511 INC382237 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 5:36 2:57:47 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC382264 HDC233 BOROC Centre Ericsson 2G D Talkpool 5/27/2020 5:46 2:47:47 Power Generator failure (Indeterminate) Team is on site INC382264 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 5/27/2020 5:46 2:47:47 Dependent Affected by the power issue at the main site Affected by HDC233 INC382264 HDN286 LAPILA_PIGNON Nord Ericsson 2G D Talkpool 5/27/2020 5:46 2:47:47 Dependent Affected by the power issue at the main site Affected by HDC233 INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/27/2020 6:06 2:27:25 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382063 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/27/2020 6:06 2:27:25 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381985 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/27/2020 6:06 2:27:25 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381982 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/27/2020 6:06 2:27:25 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382087 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 5/27/2020 7:25 0:55:09 Dependent Affected by the power issue at the main site Affected by HAIGA1106 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 27th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is for tomorrow May 27th Security Next update May 27th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 27 07:38:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 27 May 2020 13:38:40 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 6 5 12 20 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 3 1 0 23 ZTE 8 8 1 0 8 Huawei 12 12 12 0 12 Network 42 23 14 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 2 0 3 6 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 520:07:49 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 379:53:49 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 216:44:49 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 127:34:02 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 115:45:49 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 98:02:06 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 95:17:18 Power Generator Failure (Engine Knocking ) Engine knocking reported, ETR recovery plan is expected from TP INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 77:58:18 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 74:37:18 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. More update will follow INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 54:25:18 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 39:05:58 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 36:13:45 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 34:53:45 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 30:19:01 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 30:19:01 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC382041 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 4:17 28:46:27 Power Generator failure (Indeterminate) Fuel add, team is informed to reach the site for the recovery, ETA 10:00 AM INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 27:09:02 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 21:59:27 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 15:52 17:20:32 Power Generator Failure (Faulty AVR) Faulty AVR and AC Alternator needed to be replaced. Spare not yet available INC382087 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 5/26/2020 17:36 15:37:18 Power Generator Failure (Starter battery failure) Team is working on site INC381727 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 5/26/2020 18:18 14:55:18 Dependent Affected by the power issue at the main site Affected by HDO399 INC382102 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D O&M FUEL 5/26/2020 18:46 14:27:18 Fuel Generator failure (Fuel issue) Fuel mixed with water. Fuel team is informed 5/26/2020 11:50 PM. ETR to be provided by them INC382080 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/26/2020 18:54 14:19:45 Transmission Transmission (Indeterminate) Team is on site INC382080 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/26/2020 18:54 14:19:45 Dependent Affected by the Transmission issue at the main site Affected by HDC216. INC382080 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/26/2020 18:54 14:19:45 Dependent Affected by the Transmission issue at the main site Affected by HDC216. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/26/2020 19:12 14:02:07 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 11:38:27 Power Generator failure (Indeterminate) The site is located in red zone , Team reported due to the route is blocked by Police. INC382211 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/26/2020 22:06 11:06:55 Power Generator failure (Indeterminate) Portable genset out of fuel reported by TP. Follow up is ongoing INC382213 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C O&M Fuel 5/26/2020 22:13 10:50:27 Fuel Generator failure (Fuel issue) Team fuel is informed at 5/27/2020 at 7:40 AM. ETR to be provided . INC382305 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 22:41 10:22:27 Transmission Transmission (Indeterminate) After power intervention, TX team is informed, ETA to be provided INC382253 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/27/2020 3:42 5:30:59 Power Generator failure (Indeterminate) The team is on the way to buy fuel to add to the Portable genset. ETA: 9:30 AM INC382334 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/27/2020 3:46 5:26:57 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382257 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 4:37 4:26:27 Power Generator failure (Indeterminate) Portable genset is out of fuel , team reach the site for refueling ETA 10:00 AM INC382257 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/27/2020 4:37 4:26:27 Dependent Affected by the power issue at the main site Attached to HDO511 INC382237 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 5:36 3:38:07 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:30h INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/27/2020 6:06 3:07:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382063 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/27/2020 6:06 3:07:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381985 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/27/2020 6:06 3:07:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381982 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/27/2020 6:06 3:07:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382087 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 5/27/2020 7:25 1:47:57 Dependent Affected by the power issue at the main site Affected by HAIGA1106 INC382368 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 8:22 0:40:59 Power Generator failure (Indeterminate) Team is informed, ETA 9:55 AM INC382366 HDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 8:23 0:39:56 Power Generator failure (Indeterminate) Team is informed, ETA 10:15 AM INC382375 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/27/2020 8:58 0:15:49 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 27th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is for tomorrow May 27th Security Next update May 27th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 27 07:52:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 27 May 2020 13:52:42 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 09:00 AM. In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1059:16:14 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 810:27:14 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 396:10:11 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 333:24:19 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 323:10:14 RBS RBS Fault (RUS failure) Spare part already collected. Replacement is planned for 5/27/2020 INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 252:38:23 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 183:52:19 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 97:10:13 Power Generator failure (Indeterminate) Inverter faulty. Spare needed. ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 94:18:14 RBS RBS Fault (RUS failure) Spare part already collected. ETR will be share later for replacement INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 81:56:14 RBS RBS Fault (RUS failure) Spare part already collected. Replacement is planned for 5/27/2020 INC381034 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/24/2020 10:00 71:22:19 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 48:37:19 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 46:49:19 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC381673 HDC252 PASSCOT Artibonite Ericsson 2G D Talkpool 5/26/2020 4:34 28:48:19 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part already collected. ETR:11 h INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 20:52:19 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381883 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 3G A Talkpool 5/26/2020 13:25 19:53:14 RBS RBS Fault (Indeterminate) Fiber of sector A cut. Spare not yet available INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 12:52:19 RBS RBS Fault (Indeterminate) Team is unreachable, next update to share once available. INC381926 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/26/2020 22:20 11:02:19 RBS RBS Fault (Indeterminate) Talkpool does not manage team to reach the site. INC382224 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 5/27/2020 0:01 9:16:57 RBS RBS Fault (Indeterminate) 1800 MHz band down. Team is informed. New ETA 9:45 AM INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 7:58:19 RBS RBS Fault (Software Issue) Licence issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 6:56:19 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow INC381679 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/27/2020 8:20 0:57:50 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 27 07:53:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 27 May 2020 13:53:25 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 9:00 AM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 9:00 AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Carl.Bastien at digicelgroup.com Wed May 27 08:00:32 2020 From: Carl.Bastien at digicelgroup.com (Carl-Edouard Bastien) Date: Wed, 27 May 2020 14:00:32 +0000 Subject: [Rantt] some Sites with low Accessibility in the north around BH In-Reply-To: References: Message-ID: Hi Jithin/ Noc Any update? BR// From: Ernst Keller Wesner Faustin Sent: Monday, May 25, 2020 8:01 PM To: Haiti Noc ; Jithin J Singh (jithin.j.singh at talkpool.com) ; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO ; Shamir Stephane Supreme ; Carl-Edouard Bastien ; Derrick Rowe ; Hai_Tech_Transmission ; Nazaire Ledix ; HAI_Tech_Noc ; Jean Arleff Israel Chery ; Ruthza Laleau Fils Subject: RE: some Sites with low Accessibility in the north around BH Hello Jithin/NOC, Please update us about what has been done to fix issue, situation is critical there. Br, Ernst FAUSTIN From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Thursday, May 21, 2020 7:23 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Jithin, Please make the follow up with your team to satisfy the following cases: INC379784/ TAS239784 NOC Team From: Nazaire Ledix > Sent: Wednesday, May 20, 2020 5:45 PM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission > Subject: RE: some Sites with low Accessibility in the north around BH Hello Noc team, Please send team to double check the following cases: a) power on HDN217, b) the link HDN230-HDN217. c) The NPU on HDN231 d) Power on HDN218 Best Regards, Nazaire L From: Ernst Keller Wesner Faustin > Sent: Wednesday, May 20, 2020 12:01 PM To: Shamir Stephane Supreme >; HAI_Tech_Noc >; Hai_Tech_Transmission >; Nazaire Ledix > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: RE: some Sites with low Accessibility in the north around BH Hello Nazaire, Please, what is update. The situation is still the same for the sites in this area. Br, Ernst FAUSTIN From: Shamir Stephane Supreme > Sent: Friday, May 15, 2020 9:27 AM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Hai_Tech_Transmission >; Nazaire Ledix > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: RE: some Sites with low Accessibility in the north around BH Hello Nazaire Please check the issue below from TX side Regards, Shamir Stephane Supreme Digicel Ha?ti TEL: (509) 3700 7435 From: Ernst Keller Wesner Faustin > Sent: Friday, May 15, 2020 9:10 AM To: HAI_Tech_Noc >; Hai_Tech_Transmission > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Shamir Stephane Supreme >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: some Sites with low Accessibility in the north around BH Hello NOC/TX, We have several sites in the north that have low Accessibility and the issue is related to a TX issue there. It seems that TX capacity has been reduced there. Please, check from your side and prioritize this because most of the sites from Trou du Nord to Ouanaminth are affected. The most affected ones are HDN217(3G<E), HDN231, HDN230, HDN218 [cid:image001.png at 01D6340D.9F470820] [cid:image002.jpg at 01D6340D.9F470820] [cid:image003.jpg at 01D6340D.9F470820] [cid:image004.jpg at 01D6340D.9F470820] [cid:image005.jpg at 01D6340D.9F470820] [cid:image006.jpg at 01D6340D.9F470820] Br, Ernst FAUSTIN ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. 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Name: image006.jpg Type: image/jpeg Size: 12107 bytes Desc: image006.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 27 09:37:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 27 May 2020 15:37:00 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 8 5 10 18 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 3 1 0 21 ZTE 7 7 2 0 7 Huawei 13 13 13 0 13 Network 39 23 16 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 1 0 2 4 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 522:40:08 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 382:26:08 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 219:17:08 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 130:07:08 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 118:18:08 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 100:24:08 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 97:40:08 Power Generator Failure (Engine Knocking ) Engine knocking reported, ETR recovery plan is expected from TP INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 80:21:08 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 77:00:08 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. More update will follow INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 56:48:08 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 41:29:08 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 38:36:08 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 37:16:08 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 32:42:08 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 32:42:08 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 29:32:08 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 24:32:08 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 15:52 19:44:08 Power Generator Failure (Faulty AVR) Faulty AVR and AC Alternator needed to be replaced. Spare not yet available INC381727 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 5/26/2020 18:18 17:18:08 Dependent Affected by the power issue at the main site Affected by HDO399 INC382102 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D O&M FUEL 5/26/2020 18:46 16:50:08 Fuel Generator failure (Fuel issue) Fuel mixed with water. Fuel team is informed 5/26/2020 11:50 PM. ETR to be provided by them INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/26/2020 19:12 16:24:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 14:11:08 Power Generator failure (Indeterminate) The site is located in red zone , Team reported due to the route is blocked by Police. INC382211 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/26/2020 22:06 13:30:08 Power Generator failure (Indeterminate) Portable genset out of fuel reported by TP. Follow up is ongoing INC382305 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 22:41 12:55:08 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC382334 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/27/2020 3:46 7:50:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382257 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 4:37 6:59:08 Power Generator failure (Indeterminate) Portable genset is out of fuel , team will return on the site for refueling ETA 10:00 AM, is expired waiting for new update INC382257 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/27/2020 4:37 6:59:08 Dependent Affected by the power issue at the main site Attached to HDO511 INC382237 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 5:36 6:00:08 Power Generator failure (Water Pump Issue) Water pump is faulty. ETR to be provided INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/27/2020 6:06 5:30:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC381985 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/27/2020 6:06 5:30:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382080 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/27/2020 6:06 5:30:08 Dependent Affected by the power issue at the main site Affected by HDC318. INC382366 HDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 8:23 3:13:08 Power Generator failure (Indeterminate) Team is informed, ETA 10:15 AM, is expired waiting for new update INC382375 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/27/2020 8:58 2:38:08 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 12:25h INC382210 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 9:05 2:31:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382403 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/27/2020 9:44 1:52:08 Power Generator failure (Indeterminate) Team on site INC382396 HDO132 BOUCAN_LAPLUIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 9:56 1:40:08 Power Generator failure (Indeterminate) Team is informed, ETA 12:00 PM INC382399 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 10:05 1:31:08 Power Generator failure (Indeterminate) Team is informed, ETA 11:30 PM INC382415 HDO226 NOUAILLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 10:08 1:28:08 Power Generator failure (Indeterminate) Team is informed, ETA 12:00 PM INC382508 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 5/27/2020 10:30 1:06:08 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 1:00 PM INC382509 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/27/2020 10:37 0:59:08 Power Generator failure (Indeterminate) Portable genset is out of fuel , team will return on the site for refueling , ETA to be provided INC382516 HDC216 CROIX DE FER Centre Ericsson 3G C Talkpool 5/27/2020 11:21 0:15:08 Transmission Transmission (Indeterminate) 3G remains down after transmission issue. Team is informed. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 27th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is for tomorrow May 27th Security Next update May 27th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 27 10:41:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 27 May 2020 16:41:34 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 12:00 PM In-Reply-To: References: Message-ID: Dear All, There are no sites reported RUNNING ON BATTERY in the Network for 12:00 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 27 10:56:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 27 May 2020 16:56:49 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 2:00 PM In-Reply-To: References: Message-ID: Hello All, Please receive below the report for partially down sites in the network for 2:00 PM cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1062:47:58 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 813:58:58 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 399:41:58 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 336:51:58 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 256:10:58 RBS RBS Fault (RUS failure) Spare part already collected. Replacement is planned for 5/27/2020 INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 187:19:58 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available. INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 100:41:58 Power Generator failure (Indeterminate) Inverter faulty. Spare needed. ETR not provided yet. INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 97:49:58 RBS RBS Fault (RUS failure) Spare part already collected. Replacement is planned for 5/27/2020 INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 85:27:58 RBS RBS Fault (RUS failure) Spare part already collected. Replacement is planned for 5/27/2020 INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 52:04:58 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 50:16:58 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 24:19:58 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 16:19:58 RBS RBS Fault (Indeterminate) Team is unreachable, next update to share once available. INC381926 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/26/2020 22:20 14:29:58 RBS RBS Fault (Indeterminate) Talkpool does not manage team to reach the site. INC382224 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 5/27/2020 0:01 12:48:58 RBS RBS Fault (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 11:25:58 RBS RBS Fault (Software Issue) Licence issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 10:23:58 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow INC381679 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/27/2020 8:20 4:29:58 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC382418 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/27/2020 10:26 2:23:58 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 2:30 PM Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 27 12:36:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 27 May 2020 18:36:02 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 6 6 10 17 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 4 1 0 21 ZTE 7 7 2 0 7 Huawei 11 11 11 0 11 Network 37 22 14 0 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 1 0 5 6 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 525:00:08 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 384:46:08 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 221:37:08 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 132:26:21 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 120:38:08 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 103:14:20 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 99:58:40 Power Generator Failure (Engine Knocking ) Engine knocking reported, ETR recovery plan is expected from TP INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 82:39:40 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 79:18:40 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. More update will follow INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 59:06:40 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 43:47:20 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 41:25:59 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 40:05:59 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 35:00:23 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 35:00:23 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 31:50:24 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 26:51:46 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 15:52 22:01:54 Power Generator Failure (Faulty AVR) Faulty AVR and AC Alternator needed to be replaced. Spare not yet available INC381727 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 5/26/2020 18:18 19:36:40 Dependent Affected by the power issue at the main site Affected by HDO399 INC382483 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/26/2020 19:12 19:14:21 Power Power Failure (Indeterminate) No transmision fault found. Power team is aware to reach the site. ETA to be provided INC382102 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D O&M FUEL 5/26/2020 18:46 19:08:40 Fuel Generator failure (Fuel issue) Fuel mixed with water. Fuel team is informed 5/26/2020 11:50 PM. ETR to be provided by them INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 16:30:46 Power Generator failure (Indeterminate) The site is located in red zone , Team reported due to the route is blocked by Police. INC382211 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/26/2020 22:06 15:48:17 Power Generator failure (Indeterminate) Portable genset out of fuel reported by TP. Follow up is ongoing INC382305 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 22:41 15:14:46 Power Generator failure (Indeterminate) Team is on site INC382334 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/27/2020 3:46 10:08:19 Power Power Failure (Solar System failure) System solar failed due to bad weather in the area INC382237 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 5:36 8:50:21 Power Generator failure (Water Pump Issue) Water pump is faulty. ETR to be provided INC381985 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/27/2020 6:06 8:20:21 Dependent Affected by the Transmission issue at the main site Affected by HDC318. INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/27/2020 6:06 8:19:59 Transmission Transmission (Indeterminate) Site remains down after sunrise. TX team is informed. ETA to be provided INC381985 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/27/2020 6:06 8:19:59 Transmission Transmission (Indeterminate) Area is blocked, team can't reach the site. Next update to share when available INC382210 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 9:05 5:21:21 Transmission Transmission (Indeterminate) Site remains down after sunrise. TX team is informed. ETA not yet provided INC382508 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 5/27/2020 10:30 3:24:17 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC382509 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/27/2020 10:37 3:18:14 Power Generator failure (Indeterminate) Portable genset is out of fuel , team not provide yet any update for the site INC382516 HDC216 CROIX DE FER Centre Ericsson 3G C Talkpool 5/27/2020 11:21 3:04:59 Transmission Transmission (Indeterminate) 3G remains down after transmission issue. Area is blocked, the team can't reach the site. next update to share when available INC382548 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 5/27/2020 12:10 2:15:36 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 14:30h INC382568 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 13:11 0:44:31 Power Generator failure (Indeterminate) Team is waiting for access INC382568 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/27/2020 13:11 0:44:31 Dependent Affected by the power issue at the main site Attached to HDO594 INC382568 HAIDO289 RUE_AMAZONE_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 13:11 0:44:31 Dependent Affected by the power issue at the main site Attached to HDO594 INC382568 HDO070 DELMAS_75_BRUTUS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 13:11 0:44:31 Dependent Affected by the power issue at the main site Attached to HDO594 INC382471 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/27/2020 13:20 0:35:09 Power Generator failure (Indeterminate) Team is informed, ETA 3:00 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 27th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is for tomorrow May 27th Security Next update May 27th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 27 12:40:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 27 May 2020 18:40:02 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 2:00 PM Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 2:00 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 27 14:50:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 27 May 2020 20:50:02 +0000 Subject: [Rantt] NOC hourly report at 4:00 M Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 9 6 10 17 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 4 1 0 22 ZTE 7 7 2 0 7 Huawei 13 13 13 1 13 Network 40 24 16 1 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 0 0 5 6 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 527:13:48 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 386:59:48 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 223:50:48 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 134:40:01 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 122:51:48 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 105:13:10 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 102:02:38 Power Generator Failure (Engine Knocking ) Swapping is scheduled for May 28, 2020 by the Digicel team. ETA not yet provided INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 84:43:38 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 81:22:38 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. More update will follow INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 61:10:38 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 45:51:18 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 43:24:49 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 42:04:49 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 37:04:21 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 37:04:21 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 33:54:22 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 29:05:26 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 15:52 24:05:52 Power Generator Failure (Faulty AVR) Faulty AVR and AC Alternator needed to be replaced. Spare not yet available INC381727 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 5/26/2020 18:18 21:40:38 Dependent Affected by the power issue at the main site Affected by HDO399 INC382483 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/26/2020 19:12 21:13:11 Power Power Failure (Indeterminate) No transmission fault found. Power team is aware to reach the site. ETA: 17:30h INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 18:44:26 Power Generator failure (Indeterminate) The site is located in red zone , Team reported due to the route is blocked by Police. INC382305 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 22:41 17:28:26 Power Generator failure (Indeterminate) Team is on site INC382334 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/27/2020 3:46 12:12:17 Power Power Failure (Solar System failure) System solar failed due to bad weather in the area INC382237 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 5:36 10:49:11 Power Generator failure (Water Pump Issue) Water pump is faulty. ETR to be provided INC381985 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/27/2020 6:06 10:19:11 Dependent Affected by the Transmission issue at the main site Affected by HDC318. INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/27/2020 6:06 10:18:49 Transmission Transmission (Indeterminate) Site remains down after sunrise. TX team is informed. ETA to be provided INC381985 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/27/2020 6:06 10:18:49 Transmission Transmission (Indeterminate) Area is blocked, team can't reach the site. Next update to share when available INC382210 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 9:05 7:20:11 Transmission Transmission (Indeterminate) Site remains down after sunrise. TX team is informed. ETA not yet provided INC382509 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/27/2020 10:37 5:31:54 Power Generator failure (Indeterminate) Portable genset is out of fuel , team not provide yet any update for the site. INC382508 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 5/27/2020 10:30 5:28:15 Power Generator failure (Indeterminate) Power team is on the way to check. ETA: 4:30 PM INC382516 HDC216 CROIX DE FER Centre Ericsson 3G C Talkpool 5/27/2020 11:21 5:03:49 Transmission Transmission (Indeterminate) 3G remains down after transmission issue. Area is blocked, the team can't reach the site. next update to share when available INC382548 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 5/27/2020 12:10 4:14:26 Power Power Failure (Indeterminate) Team is on site INC382554 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 11:58 4:11:13 Power Generator failure (Indeterminate) Team is waiting for access INC382471 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/27/2020 13:20 2:48:49 Power Generator failure (Indeterminate) Team is informed, ETA 3:00 PM, is expired waiting for new update INC382497 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 15:00 1:09:19 Power Generator failure (Indeterminate) Team doesn't any HPU Key, Follow up is ongoing, ETA to be provided INC382605 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 5/27/2020 15:22 1:02:55 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC382628 HDC216 CROIX DE FER Centre Ericsson 2G C Talkpool 5/27/2020 15:38 0:46:47 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC382628 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/27/2020 15:38 0:46:47 Dependent Affected by the power issue at the main site Affected by HDC216. INC382613 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 15:37 0:31:49 Power Generator failure (Indeterminate) Team is informed, ETA 5:00 PM INC382613 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/27/2020 15:37 0:31:49 Dependent Affected by the power issue at the main site Affected by HDO021 INC382619 HDO180 CARIDAD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 15:38 0:30:52 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC382619 HDO012 BOLOSSE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 15:38 0:30:52 Dependent Affected by the power issue at the main site Affected by HDO180 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 27th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is for tomorrow May 27th Security Next update May 27th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 27 17:44:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 27 May 2020 23:44:00 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 27th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 27th, 2020 till 7:00 PM > Sites Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 530:03:47 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 389:49:47 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 226:40:47 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 137:30:00 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 125:41:47 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 108:15:47 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 105:00:52 Power Generator Failure (Engine Knocking ) Swapping is scheduled for May 28, 2020 by the Digicel team. ETA not yet provided INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 87:41:52 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 84:20:52 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. More update will follow INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 64:08:52 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 48:49:32 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 46:27:26 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 45:07:26 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 40:02:35 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 40:02:35 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 36:52:36 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 31:55:25 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 15:52 27:04:06 Power Generator Failure (Faulty AVR) Faulty AVR and AC Alternator needed to be replaced. Spare not yet available INC381727 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 5/26/2020 18:18 24:38:52 Dependent Affected by the power issue at the main site Affected by HDO399 INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 21:34:25 Power Generator failure (Indeterminate) The site is located in red zone , Team reported due to the route is blocked by Police. INC382305 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 22:41 20:18:25 Power Generator failure (Breaker Tripped) Breaker Faulty, Follow up is ongoing with concerned team. INC382334 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/27/2020 3:46 15:10:31 Power Power Failure (Solar System failure) System solar failed due to bad weather in the area INC382237 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 5:36 13:51:48 Power Generator failure (Water Pump Issue) Water pump is faulty. ETR to be provided INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/27/2020 6:06 13:21:26 Power Power Failure (Indeterminate) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382210 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 9:05 10:22:48 Power Power Failure (Indeterminate) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382509 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/27/2020 10:37 8:21:53 Power Generator failure (Indeterminate) Team is on site INC382497 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 15:00 3:59:18 Power Generator failure (Indeterminate) Team doesn't any HPU key, Follow up is ongoing, ETA to be provided INC382655 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 5/27/2020 17:18 2:09:20 Power Power Failure (Indeterminate) Team has been informed. ETA: 22:00h INC382719 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 5/27/2020 17:38 1:49:10 Power Power Failure (Indeterminate) Team has been informed. ETA not yet provided INC382718 HAIDO561 WANEY93_PROLONGE Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/27/2020 18:02 0:57:00 Power Generator failure (Indeterminate) Team is informed, ETA 7:30 PM INC382720 HDO513 RUELLE VAILLANT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 18:06 0:52:51 Power Generator failure (Indeterminate) Team is informed, ETA 8:00 PM INC382720 HDO635 RUE_MONPLAISIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 18:06 0:52:51 Dependent Affected by the power issue at the main site Affected by HDO635 INC382659 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/27/2020 18:22 0:34:28 Transmission Transmission (Indeterminate) Team has been dispatched and ETA will be shared soon INC382670 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 18:39 0:20:19 Power Generator failure (Indeterminate) Team is informed, ETA to be provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1068:16:37 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 819:27:37 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 405:10:34 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 343:29:48 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 193:57:48 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available. INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 106:10:36 Power Generator failure (Indeterminate) Inverter faulty. Spare needed. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 58:42:48 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 56:54:48 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 30:57:48 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 22:57:48 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC381926 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/26/2020 22:20 21:07:48 RBS RBS Fault (Indeterminate) Team can't provide any update for this case. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 18:03:48 RBS RBS Fault (Software Issue) Licence issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 17:01:48 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow INC381679 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/27/2020 8:20 9:58:13 Power Power Failure (Solar System failure) System solar failed due to bad weather in the area INC382600 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Digicel 5/27/2020 16:22 1:56:15 RBS RBS Fault (Indeterminate) DIGICEL TX team is informed to check INC382600 HGA047 VALADE Nippes Ericsson 2G D Digicel 5/27/2020 16:22 1:56:15 RBS RBS Fault (Indeterminate) DIGICEL TX team is informed to check INC382600 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Digicel 5/27/2020 16:22 1:56:15 RBS RBS Fault (Indeterminate) DIGICEL TX team is informed to check INC382666 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 5/27/2020 17:54 1:33:17 RBS RBS Fault (Indeterminate) 900mhz band down. Team has been informed. ETA to be provided INC382661 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/27/2020 18:30 0:57:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 0:49:32 RBS RBS Fault (Indeterminate) Sector S down. Team has been informed. ETA to be provided INC382729 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/27/2020 18:39 0:48:32 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC382674 HDC220 MAISSADE Centre Ericsson 2G B Talkpool 5/27/2020 18:45 0:42:17 RBS RBS Fault (Indeterminate) 900mhz band down. Team has been informed. ETA to be provided INC382654 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 5/27/2020 17:44 0:34:21 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon Site temporarily halted due to not able to resolve the issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 27th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is for tomorrow May 27th Security Next update May 27th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC382242 HAIGA067 CARACOLIE_II Grande-Anse ZTE 2G+3G B Talkpool 5/27/2020 1:50 5/27/2020 6:57 5:07:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to loose contact on oil sensor Need to be justified Low oil Pressure due to loose contact on oil sensor INC382087 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 5/26/2020 17:36 5/27/2020 9:54 16:18:31 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) fail to start due to battery stolen Need to be justified Genset restarted with another battery INC382087 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 5/27/2020 7:25 5/27/2020 9:54 2:29:10 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIGA1106 Cascaded Back in service with the main site. INC382253 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/27/2020 3:42 5/27/2020 9:49 6:07:12 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Need to be justified 6 gal. of fuel added in portable genset INC382102 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D O&M FUEL 5/26/2020 18:46 5/27/2020 15:37 20:51:13 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel mixed with water Need to be justified The team decanted and added fuel to the genset INC382211 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/26/2020 22:06 5/27/2020 15:50 17:44:13 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Need to be justified 6 gal. of fuel added in portable genset INC382508 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Talkpool 5/27/2020 10:30 5/27/2020 17:56 7:26:13 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC382202 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/26/2020 21:16 5/27/2020 7:12 9:55:52 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site up without intervention from field team INC382258 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 4:51 5/27/2020 8:20 3:28:52 4:00:00 Compliant Power Generator failure (Indeterminate) Alarm maintenance OK maintenance alarm/make checkup, reset alarm, restart INC382368 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 8:22 5/27/2020 10:57 2:34:10 4:00:00 Compliant Power Generator failure (Faulty Battery) Battery failed OK add 1 gallon distilled water on the battery, 1 gallon oil, restart INC382041 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 4:17 5/27/2020 10:59 30:41:38 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fuel tank empty Need to be justified Team restart genset after rescue INC382213 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C O&M Fuel 5/26/2020 22:13 5/27/2020 11:00 12:46:52 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Need to be justified Fuel add INC382366 HDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 8:23 5/27/2020 12:31 4:08:01 4:00:00 Not Compliant Power Generator failure (Indeterminate) Battery failed OK add 1 gallon distilled in the battery, restart INC382257 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 4:37 5/27/2020 13:31 8:53:38 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Need to be justified refueling done on the backup genset INC382396 HDO132 BOUCAN_LAPLUIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 9:56 5/27/2020 14:10 4:13:45 4:00:00 Not Compliant Power Generator failure (Indeterminate) Battery failed OK battery starter out of water/add 1/2 gallon distilled water, restart INC382568 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 13:11 5/27/2020 14:22 1:10:40 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC382568 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/27/2020 13:11 5/27/2020 14:22 1:10:40 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO594 Cascaded back in the air with the main site INC382568 HAIDO289 RUE_AMAZONE_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 13:11 5/27/2020 14:22 1:10:40 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO594 Cascaded back in the air with the main site INC382568 HDO070 DELMAS_75_BRUTUS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 13:11 5/27/2020 14:22 1:10:40 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO594 Cascaded back in the air with the main site INC382554 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 11:58 5/27/2020 16:34 4:35:42 4:00:00 Not Compliant Power Generator failure (High temperature) High temp failed OK add 1/2 gallon coolant, restart INC382471 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/27/2020 13:20 5/27/2020 16:32 3:11:50 4:00:00 Compliant Power Generator failure (Indeterminate) Attached to HDO596 Cascaded back in the air with the main site INC382613 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 15:37 5/27/2020 16:59 1:21:50 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC382613 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 15:37 5/27/2020 16:59 1:21:50 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO021 Cascaded back in the air with the main site INC382308 HDC282 PONT_JOUX Centre Ericsson 2G D Talkpool 5/26/2020 23:50 5/27/2020 7:44 7:54:00 4:00:00 Not Compliant Power Generator failure (High temperature) Due to water consumption Need to be justified 1 gallon of coolant added and genset restarted INC382096 HAIDN004 CAP_HAITIEN_TOWN Nord ZTE 2G+3G+LTE B Talkpool 5/27/2020 1:51 5/27/2020 7:26 5:35:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery is defective Need to be justified Genset has been restarted with external battery INC382252 HAIDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/27/2020 3:17 5/27/2020 7:30 4:13:22 4:00:00 Not Compliant Power Generator failure (Low Voltage) Bad configuration Need to be justified HPU board reset and genset restarted INC382104 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/26/2020 19:42 5/27/2020 7:59 12:17:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC382304 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 5/27/2020 4:18 5/27/2020 8:25 4:07:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Pending Need to be justified RCA and Resolution details pending from talkpool team INC382080 HDC216 CROIX DE FER Centre Ericsson 2G C Talkpool 5/26/2020 18:54 5/27/2020 10:06 15:11:38 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Pending Need to be justified RCA and Resolution details pending from talkpool team INC382080 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/26/2020 18:54 5/27/2020 10:06 15:11:38 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC216. Cascaded Back on air with the main site INC382264 HDC233 BOROC Centre Ericsson 2G D Talkpool 5/27/2020 5:46 5/27/2020 10:35 4:49:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and Resolution details pending from talkpool team INC382264 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 5/27/2020 5:46 5/27/2020 10:35 4:49:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC233 Cascaded Back on air with the main site INC382264 HDN286 LAPILA_PIGNON Nord Ericsson 2G D Talkpool 5/27/2020 5:46 5/27/2020 10:35 4:49:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC233 Cascaded Back on air with the main site INC382063 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/27/2020 6:06 5/27/2020 10:40 4:34:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC381982 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/27/2020 6:06 5/27/2020 10:45 4:39:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air when the batteries have been recharged INC382437 HDN155 BASSIN_BLEU Nord-Ouest Ericsson 2G C Talkpool 5/27/2020 11:46 5/27/2020 14:19 2:32:55 4:00:00 Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and Resolution details pending from talkpool team INC382375 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/27/2020 8:58 5/27/2020 11:45 2:47:04 4:00:00 Compliant Power Generator failure (Low oil Pressure) Lack of oil OK 1 gallon of oil and 0.5 gallon of water added INC382483 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/26/2020 19:12 5/27/2020 17:30 22:18:22 4:00:00 Not Compliant Power Power Failure (Indeterminate) The terminal was disconnected Need to be justified Terminal has been connected INC382605 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 5/27/2020 15:22 5/27/2020 18:20 2:58:06 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and Resolution details pending from talkpool team INC382704 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 17:07 5/27/2020 18:46 1:39:06 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue between SDH008-SDH016 Cascaded Back on air with the main site INC382704 HDN158 MORNE_ROND Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 17:07 5/27/2020 18:46 1:39:06 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue between SDH008-SDH016 Cascaded Back on air with the main site INC382704 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 17:07 5/27/2020 18:46 1:39:06 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue between SDH008-SDH016 Cascaded Back on air with the main site INC382704 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 17:07 5/27/2020 18:46 1:39:06 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue between SDH008-SDH016 Cascaded Back on air with the main site INC382704 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 17:07 5/27/2020 18:46 1:39:06 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue between SDH008-SDH016 Cascaded Back on air with the main site INC382704 HDN276 PETIT_BOURG Nord Ericsson 2G C Talkpool 5/27/2020 17:07 5/27/2020 18:46 1:39:06 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue between SDH008-SDH016 Cascaded Back on air with the main site INC382704 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 5/27/2020 17:07 5/27/2020 18:46 1:39:06 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue between SDH008-SDH016 Cascaded Back on air with the main site INC382704 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 17:07 5/27/2020 18:46 1:39:06 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue between SDH008-SDH016 Cascaded Back on air with the main site INC382704 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 2G A Talkpool 5/27/2020 17:07 5/27/2020 18:46 1:39:06 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue between SDH008-SDH016 Cascaded Back on air with the main site INC382704 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 17:07 5/27/2020 18:46 1:39:06 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue between SDH008-SDH016 Cascaded Back on air with the main site INC382704 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 17:07 5/27/2020 18:46 1:39:06 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue between SDH008-SDH016 Cascaded Back on air with the main site INC382704 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 17:07 5/27/2020 18:46 1:39:06 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue between SDH008-SDH016 Cascaded Back on air with the main site INC382704 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 5/27/2020 17:07 5/27/2020 18:46 1:39:06 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue between SDH008-SDH016 Cascaded Back on air with the main site INC382704 HDN117 RUE_DU_QUAI Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 17:07 5/27/2020 18:46 1:39:06 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue between SDH008-SDH016 Cascaded Back on air with the main site INC382704 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 5/27/2020 17:07 5/27/2020 18:46 1:39:06 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue between SDH008-SDH016 Cascaded Back on air with the main site INC382704 HDC151 MAIRIE GWOMON Artibonite Ericsson 2G D Talkpool 5/27/2020 17:07 5/27/2020 18:46 1:39:06 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue between SDH008-SDH016 Cascaded Back on air with the main site INC382704 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 17:07 5/27/2020 18:46 1:39:06 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue between SDH008-SDH016 Cascaded Back on air with the main site INC382704 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G B Talkpool 5/27/2020 17:07 5/27/2020 18:46 1:39:06 4:00:00 Compliant Power Affected by the power issue at the main site Power issue at HDO067/ Fiber issue between SDH008-SDH016 Cascaded Back on air with the main site INC382548 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 5/27/2020 12:10 5/27/2020 18:49 6:38:37 4:00:00 Not Compliant Power Generator failure (Radiator failure) Radiator failure Need to be justified Radiator has been repaired and genset restarted INC381985 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/27/2020 6:06 5/27/2020 18:58 12:52:22 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC318. Need to be justified RCA and Resolution details pending from talkpool team INC381985 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/27/2020 6:06 5/27/2020 18:58 12:52:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Pending Cascaded Back on air with the main site INC382516 HDC216 CROIX DE FER Centre Ericsson 3G C Talkpool 5/27/2020 11:21 5/27/2020 18:59 7:38:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Pending Need to be justified RCA and Resolution details pending from talkpool team Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC382336 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 5/27/2020 4:23 5/27/2020 7:46 3:23:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC381883 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 3G A Talkpool 5/26/2020 13:25 5/27/2020 10:52 21:27:13 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Faulty Fiber cable Spare Fiber cable has been replaced INC380053 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/13/2020 22:08 5/27/2020 11:56 325:48:13 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare RUS has been replaced INC382224 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 5/27/2020 0:01 5/27/2020 12:47 12:46:32 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Inverter was closed Need to be justified Inverter has been turned on INC380875 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 5/23/2020 23:22 5/27/2020 13:23 86:01:37 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare RUS has been replaced INC382418 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/27/2020 10:26 5/27/2020 15:25 4:59:19 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS failure Need to be justified Power reset on RUS and reload by NOC INC380660 HGA035 CADIAC Nippes Ericsson 2G D Talkpool 5/23/2020 11:00 5/27/2020 17:12 102:12:19 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare RUS has been replaced INC382612 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/27/2020 15:40 5/27/2020 17:47 2:07:19 4:00:00 Compliant RBS RBS Fault (RUS failure) RUS failure OK Power reset on RUS and reload by NOC INC380055 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 5/16/2020 20:39 5/27/2020 15:10 258:30:37 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare RUS has been replaced INC381717 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 5/26/2020 2:42 5/27/2020 9:45 31:03:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare RUS01B3 replaced INC381673 HDC252 PASSCOT Artibonite Ericsson 2G D Talkpool 5/26/2020 4:34 5/27/2020 10:46 30:12:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare RUS01B3 replaced INC382451 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/27/2020 12:24 5/27/2020 16:46 4:22:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) RUS failure Need to be justified Power reset on RUS Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 27 18:38:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 28 May 2020 00:38:13 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 9 8 11 19 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 3 1 0 24 ZTE 8 8 3 0 8 Huawei 15 15 14 0 15 Network 46 26 18 0 47 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 38 0 0 2 7 47 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 531:40:28 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 391:26:28 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 228:17:28 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 139:07:28 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 127:18:28 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 109:24:28 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 106:40:28 Power Generator Failure (Engine Knocking ) Swapping is scheduled for May 28, 2020 by the Digicel team. ETA not yet provided INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 89:21:28 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 86:00:28 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. More update will follow INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 65:48:28 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 50:29:28 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 47:36:28 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 46:16:28 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 41:42:28 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 41:42:28 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 38:32:28 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 33:32:28 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 15:52 28:44:28 Power Generator Failure (Faulty AVR) Faulty AVR and AC Alternator needed to be replaced. Spare not yet available INC381727 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 5/26/2020 18:18 26:18:28 Dependent Affected by the power issue at the main site Affected by HDO399 INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 23:11:28 Power Generator failure (Indeterminate) The site is located in red zone , Team reported due to the route is blocked by Police. INC382305 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 22:41 21:55:28 Power Generator failure (Breaker Tripped) Breaker Faulty, Follow up is ongoing with concerned team. INC382334 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/27/2020 3:46 16:50:28 Power Power Failure (Solar System failure) System solar failed due to bad weather in the area INC382237 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 5:36 15:00:28 Power Generator failure (Water Pump Issue) Water pump is faulty. ETR to be provided INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/27/2020 6:06 14:30:28 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382210 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 9:05 11:31:28 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382497 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 15:00 5:36:28 Power Generator failure (Indeterminate) Team doesn't any HPU key, Follow up is ongoing, ETA to be provided INC382655 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 5/27/2020 17:18 3:18:28 Power Power Failure (Indeterminate) Team has been informed. ETA: 22:00h INC382719 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 5/27/2020 17:38 2:58:28 Power Power Failure (Indeterminate) Team has been informed. ETA not yet provided INC382737 HDO101 RESERVOIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 17:56 2:40:28 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC382737 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/27/2020 17:56 2:40:28 Dependent Affected by the power issue at the main site Attached to HDO101 INC382718 HAIDO561 WANEY93_PROLONGE Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/27/2020 18:02 2:34:28 Power Generator failure (Indeterminate) ETA expired , new ETA not yet available INC382720 HDO513 RUELLE VAILLANT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 18:06 2:30:28 Power Generator failure (Indeterminate) ETA expired , new ETA not yet available INC382720 HDO635 RUE_MONPLAISIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 18:06 2:30:28 Dependent Affected by the power issue at the main site Affected by HDO635 INC382659 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/27/2020 18:22 2:14:28 Transmission Transmission (Indeterminate) Team has been dispatched and ETA 9:16 PM INC382670 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 18:39 1:57:28 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC382729 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/27/2020 18:39 1:57:28 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C Talkpool 5/27/2020 18:42 1:54:28 Power Generator failure (Indeterminate) Team has been dispatched and ETA not yet available INC382680 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/27/2020 18:42 1:54:28 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382732 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 18:45 1:51:28 Power Generator failure (Indeterminate) Team is informed , ETA 9:15PM INC382302 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/27/2020 19:02 1:34:28 Power Power Failure (Solar System failure) Site will by up with sunrise INC382683 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 19:30 1:06:28 Power Generator failure (Indeterminate) Team is informed , ETA not yet available INC382683 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/27/2020 19:30 1:06:28 Dependent Affected by the power issue at the main site Attached to HDO511 INC382516 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/27/2020 19:30 1:06:28 Power Power Failure (Indeterminate) Team is aware, ETA 23:00h INC382516 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/27/2020 19:30 1:06:28 Dependent Affected by the power issue at the main site Affected by HDC216 INC382516 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/27/2020 19:30 1:06:28 Dependent Affected by the power issue at the main site Affected by HDC216 INC382692 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/27/2020 19:45 0:51:28 Power Power Failure (Indeterminate) Team is aware, ETA not yet provided INC382751 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/27/2020 19:50 0:46:28 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 27th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is for today May 27th Security Next update May 27th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Wed May 27 19:25:27 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Thu, 28 May 2020 01:25:27 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: HDO638 ? TOS HDO602 ? TOS HDN037 - ETA 10pm HDO101 ? New HPU on site, support from canez needed HDO561 ? TOS HDO513 ? TWA HDO295 ? ETA 10PM Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 27 May 2020 20:39 Subject: [Tp.imc.haiti] NOC hourly report at 8:00 PM Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 9 8 11 19 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 3 1 0 24 ZTE 8 8 3 0 8 Huawei 15 15 14 0 15 Network 46 26 18 0 47 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 38 0 0 2 7 47 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 531:40:28 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 391:26:28 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 228:17:28 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 139:07:28 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 127:18:28 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 109:24:28 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 106:40:28 Power Generator Failure (Engine Knocking ) Swapping is scheduled for May 28, 2020 by the Digicel team. ETA not yet provided INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 89:21:28 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 86:00:28 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. More update will follow INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 65:48:28 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 50:29:28 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 47:36:28 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 46:16:28 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 41:42:28 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 41:42:28 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 38:32:28 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 33:32:28 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 15:52 28:44:28 Power Generator Failure (Faulty AVR) Faulty AVR and AC Alternator needed to be replaced. Spare not yet available INC381727 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 5/26/2020 18:18 26:18:28 Dependent Affected by the power issue at the main site Affected by HDO399 INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 23:11:28 Power Generator failure (Indeterminate) The site is located in red zone , Team reported due to the route is blocked by Police. INC382305 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 22:41 21:55:28 Power Generator failure (Breaker Tripped) Breaker Faulty, Follow up is ongoing with concerned team. INC382334 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/27/2020 3:46 16:50:28 Power Power Failure (Solar System failure) System solar failed due to bad weather in the area INC382237 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 5:36 15:00:28 Power Generator failure (Water Pump Issue) Water pump is faulty. ETR to be provided INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/27/2020 6:06 14:30:28 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382210 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 9:05 11:31:28 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382497 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 15:00 5:36:28 Power Generator failure (Indeterminate) Team doesn't any HPU key, Follow up is ongoing, ETA to be provided INC382655 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 5/27/2020 17:18 3:18:28 Power Power Failure (Indeterminate) Team has been informed. ETA: 22:00h INC382719 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 5/27/2020 17:38 2:58:28 Power Power Failure (Indeterminate) Team has been informed. ETA not yet provided INC382737 HDO101 RESERVOIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 17:56 2:40:28 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC382737 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/27/2020 17:56 2:40:28 Dependent Affected by the power issue at the main site Attached to HDO101 INC382718 HAIDO561 WANEY93_PROLONGE Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/27/2020 18:02 2:34:28 Power Generator failure (Indeterminate) ETA expired , new ETA not yet available INC382720 HDO513 RUELLE VAILLANT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 18:06 2:30:28 Power Generator failure (Indeterminate) ETA expired , new ETA not yet available INC382720 HDO635 RUE_MONPLAISIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 18:06 2:30:28 Dependent Affected by the power issue at the main site Affected by HDO635 INC382659 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/27/2020 18:22 2:14:28 Transmission Transmission (Indeterminate) Team has been dispatched and ETA 9:16 PM INC382670 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 18:39 1:57:28 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC382729 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/27/2020 18:39 1:57:28 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C Talkpool 5/27/2020 18:42 1:54:28 Power Generator failure (Indeterminate) Team has been dispatched and ETA not yet available INC382680 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/27/2020 18:42 1:54:28 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382732 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 18:45 1:51:28 Power Generator failure (Indeterminate) Team is informed , ETA 9:15PM INC382302 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/27/2020 19:02 1:34:28 Power Power Failure (Solar System failure) Site will by up with sunrise INC382683 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 19:30 1:06:28 Power Generator failure (Indeterminate) Team is informed , ETA not yet available INC382683 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/27/2020 19:30 1:06:28 Dependent Affected by the power issue at the main site Attached to HDO511 INC382516 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/27/2020 19:30 1:06:28 Power Power Failure (Indeterminate) Team is aware, ETA 23:00h INC382516 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/27/2020 19:30 1:06:28 Dependent Affected by the power issue at the main site Affected by HDC216 INC382516 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/27/2020 19:30 1:06:28 Dependent Affected by the power issue at the main site Affected by HDC216 INC382692 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/27/2020 19:45 0:51:28 Power Power Failure (Indeterminate) Team is aware, ETA not yet provided INC382751 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/27/2020 19:50 0:46:28 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 27th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is for today May 27th Security Next update May 27th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[59601698].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[59601698].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: EC1FFF8DF520456795077E75F0EA3EDF.jpg Type: image/jpeg Size: 10377 bytes Desc: EC1FFF8DF520456795077E75F0EA3EDF.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 5B7D69EB187A4EBA9C9403CA12D0DF6B.png Type: image/png Size: 132 bytes Desc: 5B7D69EB187A4EBA9C9403CA12D0DF6B.png URL: From Haiti.Noc at digicelgroup.com Wed May 27 19:47:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 28 May 2020 01:47:22 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1071:44:05 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 822:55:05 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 408:38:05 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 345:48:05 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 196:16:05 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available. INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 109:38:05 Power Generator failure (Indeterminate) Inverter faulty. Spare needed. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 61:01:05 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 59:13:05 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 33:16:05 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 25:16:05 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC381926 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/26/2020 22:20 23:26:05 RBS RBS Fault (Indeterminate) Team can't provide any update for this case. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 20:22:05 RBS RBS Fault (Software Issue) Licence issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 19:20:05 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382654 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 5/27/2020 17:44 4:02:05 RBS RBS Fault (Indeterminate) Unsafe area. Team will reach the site on 5/29/2020 around 7:00 AM INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 3:08:05 RBS RBS Fault (Indeterminate) Sector S down. Team has been informed. Team cannot provide update. INC382758 HDS226 AQUIN Sud Ericsson 2G A Talkpool 5/27/2020 20:50 0:56:05 Power Generator failure (Indeterminate) Team is informed. ETA not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 27 20:29:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 28 May 2020 02:29:53 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 5 8 11 25 49 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 4 1 0 29 ZTE 9 9 3 0 9 Huawei 11 11 10 0 11 Network 48 24 14 0 49 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 40 0 0 1 8 49 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 533:32:06 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 393:18:06 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 230:09:06 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 140:59:06 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 129:10:06 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 111:16:06 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 108:32:06 Power Generator Failure (Engine Knocking ) Swapping is scheduled for May 28, 2020 by the Digicel team. ETA not yet provided INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 91:13:06 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 87:52:06 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. More update will follow INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 67:40:06 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 52:21:06 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 49:28:06 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 48:08:06 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 43:34:06 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 43:34:06 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 40:24:06 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 35:24:06 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 15:52 30:36:06 Power Generator Failure (Faulty AVR) Faulty AVR and AC Alternator needed to be replaced. Spare not yet available INC381727 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 5/26/2020 18:18 28:10:06 Dependent Affected by the power issue at the main site Affected by HDO399 INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 25:03:06 Power Generator failure (Indeterminate) The site is located in red zone , Team reported due to the route is blocked by Police. INC382237 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 5:36 16:52:06 Power Generator failure (Water Pump Issue) Water pump is faulty. ETR to be provided INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/27/2020 6:06 16:22:06 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382210 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 9:05 13:23:06 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382655 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 5/27/2020 17:18 5:10:06 Power Power Failure (Indeterminate) Team has been informed. ETA: 22:00h expired more update is expected from team. INC382719 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 5/27/2020 17:38 4:50:06 Power Power Failure (Indeterminate) Team has been informed. ETA: 22:00h expired more update is expected from team. INC382737 HDO101 RESERVOIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 17:56 4:32:06 Power Generator failure (Indeterminate) Team is informed, 10:30PM INC382737 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/27/2020 17:56 4:32:06 Dependent Affected by the power issue at the main site Attached to HDO101 INC382661 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/27/2020 18:30 3:58:06 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC382670 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 18:39 3:49:06 Power Generator failure (Indeterminate) Team on site waiting for access INC382729 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/27/2020 18:39 3:49:06 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C Talkpool 5/27/2020 18:42 3:46:06 Power Generator failure (Indeterminate) There's heavy rain, team cannot move as they have to cross river. ETA not yet available INC382680 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/27/2020 18:42 3:46:06 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382732 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 18:45 3:43:06 Power Generator failure (Indeterminate) Team on site waiting for access INC382302 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/27/2020 19:02 3:26:06 Power Power Failure (Solar System failure) Site will by up with sunrise INC382683 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 19:30 2:58:06 Power Generator failure (Indeterminate) Genset backup is out of fuel , follow up is ongoing for rescue INC382683 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/27/2020 19:30 2:58:06 Dependent Affected by the power issue at the main site Attached to HDO511 INC382516 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/27/2020 19:30 2:58:06 Power Power Failure (Indeterminate) Team is aware, ETA 23:00h INC382516 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/27/2020 19:30 2:58:06 Dependent Affected by the power issue at the main site Affected by HDC216 INC382516 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/27/2020 19:30 2:58:06 Dependent Affected by the power issue at the main site Affected by HDC216 INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 2:58:06 Power Power Failure (Indeterminate) Team is aware, ETA 9:40PM expired, more update is expected from team. INC382692 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/27/2020 19:45 2:43:06 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. INC382751 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/27/2020 19:50 2:38:06 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382696 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/27/2020 20:24 2:04:06 Power Power Failure (Indeterminate) Site is located in red zone, team will reach site 5/28/2020 ETA 8:00AM. INC382698 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/27/2020 20:24 2:04:06 Power Power Failure (Indeterminate) Team is aware, ETA 11:50PM. INC382698 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/27/2020 20:24 2:04:06 Dependent Affected by the power issue at the main site Affected by HDN322 INC382755 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 5/27/2020 20:24 2:04:06 Power Power Failure (Indeterminate) Team is aware, ETA 11:20PM. INC382770 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/27/2020 21:00 1:28:06 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. INC382770 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/27/2020 21:00 1:28:06 Dependent Affected by the power issue at the main site Affected by HDC284 INC382804 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 5/27/2020 21:33 0:55:06 Power Power Failure (Indeterminate) Team is aware, ETA not yet provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 27th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is for today May 27th Security Next update May 27th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 27 22:23:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 28 May 2020 04:23:46 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 8 8 14 18 48 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 4 1 0 24 ZTE 8 8 2 0 8 Huawei 16 16 15 0 16 Network 47 28 18 0 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 37 0 0 1 10 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 535:21:44 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 395:07:44 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 231:58:44 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 142:48:44 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 130:59:44 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 113:05:44 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 110:21:44 Power Generator Failure (Engine Knocking ) Swapping is scheduled for May 28, 2020 by the Digicel team. ETA not yet provided INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 93:02:44 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 89:41:44 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. More update will follow INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 69:29:44 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 54:10:44 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 51:17:44 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 49:57:44 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 45:23:44 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 45:23:44 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 42:13:44 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 37:13:44 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 15:52 32:25:44 Power Generator Failure (Faulty AVR) Faulty AVR and AC Alternator needed to be replaced. Spare not yet available INC381727 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 5/26/2020 18:18 29:59:44 Dependent Affected by the power issue at the main site Affected by HDO399 INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 26:52:44 Power Generator failure (Indeterminate) The site is located in red zone , Team reported due to the route is blocked by Police. INC382237 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 5:36 18:41:44 Power Generator failure (Water Pump Issue) Water pump is faulty. ETR to be provided INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/27/2020 6:06 18:11:44 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382210 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 9:05 15:12:44 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382655 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 5/27/2020 17:18 6:59:44 Power Generator failure (Battery Failure) Starter battery faulty, Team will reach site 5/28/2020 at 6:00AM. INC382737 HDO101 RESERVOIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 17:56 6:21:44 Power Generator failure (Indeterminate) Access issue at night due to the site located in private property INC382737 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/27/2020 17:56 6:21:44 Dependent Affected by the power issue at the main site Attached to HDO101 INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C Talkpool 5/27/2020 18:42 5:35:44 Power Generator failure (Indeterminate) There's heavy rain, team cannot move as they have to cross river. ETA not yet available INC382680 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/27/2020 18:42 5:35:44 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382732 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 18:45 5:32:44 Power Generator failure (Indeterminate) Access issue on site , Team will back on site .not yet available INC382683 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 19:30 4:47:44 Power Generator failure (Indeterminate) Genset backup is out of fuel ,rescue expected to be done 5/28/2020. ETR to be provide INC382683 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/27/2020 19:30 4:47:44 Dependent Affected by the power issue at the main site Attached to HDO511 INC382516 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/27/2020 19:30 4:47:44 Power Power Failure (Indeterminate) Team is aware, ETA 23:00h expired more update is expected from team. INC382516 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/27/2020 19:30 4:47:44 Dependent Affected by the power issue at the main site Affected by HDC216 INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 4:47:44 Power Power Failure (Indeterminate) Team is aware, ETA 9:40PM expired, Talkpool team cannot provide update.. INC382692 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/27/2020 19:45 4:32:44 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. ETA 8:00AM. INC382696 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/27/2020 20:24 3:53:44 Power Power Failure (Indeterminate) Site is located in red zone, team will reach site 5/28/2020 ETA 8:00AM. INC382698 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/27/2020 20:24 3:53:44 Power Power Failure (Indeterminate) Team is aware, ETA 11:50PM expired, more update is expected from team. INC382698 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/27/2020 20:24 3:53:44 Dependent Affected by the power issue at the main site Affected by HDN322 INC382770 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/27/2020 21:00 3:17:44 Dependent Affected by the power issue at the main site Affected by HDC284 INC382804 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 5/27/2020 21:33 2:44:44 Power Power Failure (Indeterminate) Team is aware, ETA 1:00AM. INC382812 HGA017 CHALON Nippes Ericsson 2G A Talkpool 5/27/2020 22:30 1:47:44 Power Generator failure (Indeterminate) Team cannot reach due to river flood after rain, ETA:7:30AM INC382814 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 22:40 1:37:44 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC382824 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 23:22 0:55:44 Dependent Affected by the power issue at the main site Site located in a business , No access at night . ETA 7:00AM INC382824 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 23:22 0:55:44 Power Generator failure (Indeterminate) Attached to HDO021 INC382787 HDO422 MORNE MICHEL Ouest Ericsson 2G C Talkpool 5/27/2020 23:26 0:51:44 Power Generator failure (Indeterminate) Team has been dispatched and ETA not yet available INC382789 HAIDC309 DELUGE Artibonite Huawei 2G+3G+LTE C Talkpool 5/27/2020 23:37 0:40:44 Power Power Failure (Indeterminate) Team is aware, ETA not yet provided. INC382789 HAIDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C Talkpool 5/27/2020 23:37 0:40:44 Dependent Affected by the power issue at the main site Affected by HAIDC309 INC382789 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 5/27/2020 23:37 0:40:44 Dependent Affected by the power issue at the main site Affected by HAIDC309 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 28th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is for today May 28th Security Next update May 28th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 27 22:34:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 28 May 2020 04:34:24 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1074:31:44 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 825:42:44 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 411:25:44 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 348:35:44 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 199:03:44 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available. INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 112:25:44 Power Generator failure (Indeterminate) Inverter faulty. Spare needed. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 63:48:44 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 62:00:44 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 36:03:44 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 28:03:44 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC381926 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/26/2020 22:20 26:13:44 RBS RBS Fault (Indeterminate) Team can't provide any update for this case. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 23:09:44 RBS RBS Fault (Software Issue) Licence issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 22:07:44 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382654 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 5/27/2020 17:44 6:49:44 RBS RBS Fault (Indeterminate) Unsafe area. Team will reach the site on 5/29/2020 around 7:00 AM INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 5:55:44 RBS RBS Fault (Indeterminate) Sector S down. Team has been informed. Team cannot provide update. INC382763 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 5/27/2020 20:24 4:09:44 RBS RBS Fault (DUG Failure) DUG faulty , spare need to be replaced. ETR to be provided INC382770 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/27/2020 21:00 3:33:44 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. ETA 8:00AM. INC382822 HDO394 GRESSIER/MORNE_A_CHANDELLE Sud Ericsson 2G A Talkpool 5/27/2020 23:08 1:25:44 Power Generator failure (Indeterminate) Team is informed. ETA not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed May 27 23:40:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 28 May 2020 05:40:18 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 11 9 14 20 54 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 6 1 0 29 ZTE 9 9 3 0 9 Huawei 16 16 15 2 16 Network 53 31 19 2 54 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 39 0 0 1 14 54 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 536:41:45 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 396:27:45 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 233:18:45 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 144:08:45 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 132:19:45 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 114:25:45 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 111:41:45 Power Generator Failure (Engine Knocking ) Swapping is scheduled for May 28, 2020 by the Digicel team. ETA not yet provided INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 94:22:45 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 91:01:45 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. More update will follow INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 70:49:45 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 55:30:45 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 52:37:45 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 51:17:45 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 46:43:45 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 46:43:45 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 43:33:45 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 38:33:45 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 15:52 33:45:45 Power Generator Failure (Faulty AVR) Faulty AVR and AC Alternator needed to be replaced. Spare not yet available INC381727 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 5/26/2020 18:18 31:19:45 Dependent Affected by the power issue at the main site Affected by HDO399 INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 28:12:45 Power Generator failure (Indeterminate) The site is located in red zone , Team reported due to the route is blocked by Police. INC382237 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 5:36 20:01:45 Power Generator failure (Water Pump Issue) Water pump is faulty. ETR to be provided INC382210 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 9:05 16:32:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382655 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 5/27/2020 17:18 8:19:45 Power Generator failure (Battery Failure) Starter battery faulty, Team will reach site 5/28/2020 at 6:00AM. INC382737 HDO101 RESERVOIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 17:56 7:41:45 Power Generator failure (Indeterminate) Access issue at night due to the site located in private property INC382737 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/27/2020 17:56 7:41:45 Dependent Affected by the power issue at the main site Attached to HDO101 INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C Talkpool 5/27/2020 18:42 6:55:45 Power Generator failure (Indeterminate) There's heavy rain, team cannot move as they have to cross river. ETA not yet available INC382680 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/27/2020 18:42 6:55:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382732 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 18:45 6:52:45 Power Generator failure (Indeterminate) Access issue on site , Team will back on site , ETA not yet available INC382683 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 19:30 6:07:45 Power Generator failure (Indeterminate) Genset backup is out of fuel ,rescue expected to be done 5/28/2020. ETR to be provide INC382683 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/27/2020 19:30 6:07:45 Dependent Affected by the power issue at the main site Attached to HDO511 INC382516 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/27/2020 19:30 6:07:45 Power Power Failure (Indeterminate) Team is aware, ETA 23:00h expired more update is expected from team. INC382516 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/27/2020 19:30 6:07:45 Dependent Affected by the power issue at the main site Affected by HDC216 INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 6:07:45 Power Power Failure (Indeterminate) Team is aware, ETA 9:40PM expired, Talkpool team cannot provide update.. INC382692 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/27/2020 19:45 5:52:45 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. ETA 8:00AM. INC382696 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/27/2020 20:24 5:13:45 Power Power Failure (Indeterminate) Site is located in red zone, team will reach site 5/28/2020 ETA 8:00AM. INC382698 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/27/2020 20:24 5:13:45 Power Power Failure (Indeterminate) Team is on site. INC382698 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/27/2020 20:24 5:13:45 Dependent Affected by the power issue at the main site Affected by HDN322 INC382770 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/27/2020 21:00 4:37:45 Dependent Affected by the power issue at the main site Affected by HDC284 INC382804 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 5/27/2020 21:33 4:04:45 Power Power Failure (Indeterminate) Team is aware, ETA 1:00AM, more update is expected. INC382812 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 3:07:45 Power Generator failure (Indeterminate) Team cannot reach due to river flood after rain, ETA:7:30AM INC382814 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/27/2020 22:40 2:57:45 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC382824 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 23:22 2:15:45 Dependent Affected by the power issue at the main site Site located in a business , No access at night . ETA 7:00AM INC382824 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/27/2020 23:22 2:15:45 Power Generator failure (Indeterminate) Attached to HDO021 INC382691 HAIDN011 LOGE Nord ZTE 2G+3G+LTE A Talkpool 5/27/2020 23:25 2:12:45 Power Power Failure (Indeterminate) Team was on site an left, more update to be share once available. INC382787 HDO422 MORNE MICHEL Ouest Ericsson 2G C Talkpool 5/27/2020 23:26 2:11:45 Power Generator failure (Indeterminate) Bad road condition because of a heavy rain. ETA 7:15 AM INC382789 HAIDC309 DELUGE Artibonite Huawei 2G+3G+LTE C Talkpool 5/27/2020 23:37 2:00:45 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. ETA 7:00AM. INC382789 HAIDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C Talkpool 5/27/2020 23:37 2:00:45 Dependent Affected by the power issue at the main site Affected by HAIDC309 INC382789 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 5/27/2020 23:37 2:00:45 Dependent Affected by the power issue at the main site Affected by HAIDC309 INC382830 HDO359 VIALET Ouest Ericsson 2G B Talkpool 5/27/2020 23:56 1:41:45 Power Generator failure (Indeterminate) Team has been dispatched and ETA 3:20 AM INC382830 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G D Talkpool 5/27/2020 23:56 1:41:45 Dependent Affected by the power issue at the main site Affected by HDO359 INC382830 HGA030 MIRAGOANE_II Nippes Ericsson 2G A Talkpool 5/27/2020 23:56 1:41:45 Dependent Affected by the power issue at the main site Affected by HDO359 INC382830 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 5/27/2020 23:56 1:41:45 Dependent Affected by the power issue at the main site Affected by HDO359 INC382836 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 5/28/2020 0:06 1:31:45 Power Power Failure (Indeterminate) Team has been informed, ETA not yet provided. INC382836 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 5/28/2020 0:06 1:31:45 Dependent Affected by the power issue at the main site Affected by HDC280 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 28th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is for today May 28th Security Next update May 28th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 28 01:20:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 28 May 2020 07:20:57 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 11 12 15 17 55 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 27 6 1 0 28 ZTE 9 9 3 0 9 Huawei 18 18 17 2 18 Network 54 33 21 2 55 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 40 2 0 1 12 55 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 538:22:31 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 398:08:31 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 234:59:31 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 145:49:31 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 134:00:31 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 116:06:31 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 113:22:31 Power Generator Failure (Engine Knocking ) Swapping is scheduled for May 28, 2020 by the Digicel team. ETA not yet provided INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 96:03:31 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 92:42:31 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. More update will follow INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 72:30:31 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 57:11:31 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 54:18:31 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 52:58:31 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 48:24:31 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 48:24:31 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 45:14:31 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 40:14:31 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 15:52 35:26:31 Power Generator Failure (Faulty AVR) Faulty AVR and AC Alternator needed to be replaced. Spare not yet available INC381727 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 5/26/2020 18:18 33:00:31 Dependent Affected by the power issue at the main site Affected by HDO399 INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 29:53:31 Power Generator failure (Indeterminate) The site is located in red zone , Team reported due to the route is blocked by Police. INC382237 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 5:36 21:42:31 Power Generator failure (Water Pump Issue) Water pump is faulty. ETR to be provided INC382210 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 9:05 18:13:31 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382655 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 5/27/2020 17:18 10:00:31 Power Generator failure (Battery Failure) Starter battery faulty, Team will reach site 5/28/2020 at 6:00AM. INC382737 HDO101 RESERVOIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 17:56 9:22:31 Power Generator failure (Indeterminate) Access issue at night due to the site located in private property INC382737 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/27/2020 17:56 9:22:31 Dependent Affected by the power issue at the main site Attached to HDO101 INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C Talkpool 5/27/2020 18:42 8:36:31 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382680 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/27/2020 18:42 8:36:31 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382732 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 18:45 8:33:31 Power Generator failure (Indeterminate) Access issue on site , Team will back on site , ETA not yet available INC382683 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 19:30 7:48:31 Power Generator failure (Indeterminate) Genset backup is out of fuel ,rescue expected to be done 5/28/2020. ETR to be provide INC382683 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/27/2020 19:30 7:48:31 Dependent Affected by the power issue at the main site Attached to HDO511 INC382516 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/27/2020 19:30 7:48:31 Power Power Failure (Indeterminate) People in the area block the road by protestation against EDH for electricity. Next update to share once available. INC382516 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/27/2020 19:30 7:48:31 Dependent Affected by the power issue at the main site Affected by HDC216 INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 7:48:31 Power Power Failure (Indeterminate) Dynamo issue, Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC382692 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/27/2020 19:45 7:33:31 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. ETA 8:00AM. INC382696 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/27/2020 20:24 6:54:31 Power Power Failure (Indeterminate) Site is located in red zone, team will reach site 5/28/2020 ETA 8:00AM. INC382804 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 5/27/2020 21:33 5:45:31 Power Power Failure (Indeterminate) No access at night, private propriety. Team will reach site at 7:00AM. INC382812 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 4:48:31 Power Generator failure (Indeterminate) Team cannot reach due to river flood after rain, ETA:7:30AM INC382814 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/27/2020 22:40 4:38:31 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC382824 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 23:22 3:56:31 Dependent Affected by the power issue at the main site Site located in a business , No access at night . ETA 7:00AM INC382824 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/27/2020 23:22 3:56:31 Power Generator failure (Indeterminate) Attached to HDO021 INC382691 HAIDN011 LOGE Nord ZTE 2G+3G+LTE A Talkpool 5/27/2020 23:25 3:53:31 Power Generator failure (Battery Failure) Starter battery faulty, another one has been requested. Team will reach site 5/28/2020 at 6:00AM. INC382787 HDO422 MORNE MICHEL Ouest Ericsson 2G C Talkpool 5/27/2020 23:26 3:52:31 Power Generator failure (Indeterminate) Bad road condition because of a heavy rain. ETA 7:15 AM INC382789 HAIDC309 DELUGE Artibonite Huawei 2G+3G+LTE C Talkpool 5/27/2020 23:37 3:41:31 Power Power Failure (Indeterminate) Team already dispatched making arrangement to reach site, ETA to be provided. INC382789 HAIDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C Talkpool 5/27/2020 23:37 3:41:31 Dependent Affected by the power issue at the main site Affected by HAIDC309 INC382789 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 5/27/2020 23:37 3:41:31 Dependent Affected by the power issue at the main site Affected by HAIDC309 INC382830 HDO359 VIALET Ouest Ericsson 2G B Talkpool 5/27/2020 23:56 3:22:31 Power Generator failure (Indeterminate) Team has been dispatched and ETA 3:20 AM INC382830 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G D Talkpool 5/27/2020 23:56 3:22:31 Dependent Affected by the power issue at the main site Affected by HDO359 INC382830 HGA030 MIRAGOANE_II Nippes Ericsson 2G A Talkpool 5/27/2020 23:56 3:22:31 Dependent Affected by the power issue at the main site Affected by HDO359 INC382830 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 5/27/2020 23:56 3:22:31 Dependent Affected by the power issue at the main site Affected by HDO359 INC382822 HAIGA064 LATOBOLIER Grande-Anse Ericsson 2G C Talkpool 5/27/2020 23:56 3:22:31 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 2:32 PM. ETR to be provided by them INC382836 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 5/28/2020 0:06 3:12:31 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. ETA 8:00AM. INC382836 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 5/28/2020 0:06 3:12:31 Dependent Affected by the power issue at the main site Affected by HDC280 INC382839 HDO444 GALETTE DROUILLARD Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 0:57 2:21:31 Power Generator failure (Indeterminate) Team refuse to go on site due to unsafe area , ETA 7:00AM INC382837 HAIDO258 LILAVOIS_14 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 1:10 2:08:31 Power Generator Failure (Starter battery failure) Starter battry faulty , Team will reach the site with another starter. ETA 7:00AM INC382856 HDC363 NOYAU Centre Ericsson 2G B Talkpool 5/28/2020 2:20 0:58:31 Power Power Failure (Indeterminate) Team has been informed, ETA not yet provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 28th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is for today May 28th Security Next update May 28th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From JeanRosebert.Dorcely at digicelgroup.com Thu May 28 01:33:56 2020 From: JeanRosebert.Dorcely at digicelgroup.com (Jean Rosebert Dorcely) Date: Thu, 28 May 2020 07:33:56 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1077:31:16 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 828:42:16 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 414:25:16 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 351:35:16 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 202:03:16 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available. INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 115:25:16 Power Generator failure (Indeterminate) Inverter faulty. Spare needed. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 66:48:16 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 65:00:16 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 39:03:16 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 31:03:16 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC381926 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/26/2020 22:20 29:13:16 RBS RBS Fault (Indeterminate) Team can't provide any update for this case. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 26:09:16 RBS RBS Fault (Software Issue) Licence issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 25:07:16 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382654 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 5/27/2020 17:44 9:49:16 RBS RBS Fault (Indeterminate) Unsafe area. Team will reach the site on 5/29/2020 around 7:00 AM INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 8:55:16 RBS RBS Fault (Indeterminate) RUS01B8 faulty. Spare part not yet available INC382763 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 5/27/2020 20:24 7:09:16 RBS RBS Fault (DUG Failure) DUG faulty , spare need to be replaced. ETR to be provided INC382770 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/27/2020 21:00 6:33:16 RBS RBS Fault (Indeterminate) Talkpool does not manage team to reach the site. ETA 8:00AM. INC382822 HDO394 GRESSIER/MORNE_A_CHANDELLE Sud Ericsson 2G A Talkpool 5/27/2020 23:08 4:25:16 Power Generator failure (Indeterminate) Sector C outdoors, team cannot work on tower during rain. Team will do it after HDO378 INC382830 HGA003 DELATE Ouest Ericsson 2G B Talkpool 5/27/2020 23:56 3:37:16 Dependent Affected by the power issue at the main site Affected by HDO359 INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 0:42:16 RBS RBS Fault (Indeterminate) Sector C down. Team is informed. ETA not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 28 02:23:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 28 May 2020 08:23:27 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 11 12 15 18 56 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 27 6 1 0 28 ZTE 10 9 3 0 10 Huawei 18 18 17 2 18 Network 55 33 21 2 56 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 41 2 0 1 12 56 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 539:25:10 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 399:11:10 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 236:02:10 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 146:52:10 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 135:03:10 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 117:09:10 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 114:25:10 Power Generator Failure (Engine Knocking ) Swapping is scheduled for May 28, 2020 by the Digicel team. ETA not yet provided INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 97:06:10 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 93:45:10 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. More update will follow INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 73:33:10 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 58:14:10 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 55:21:10 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 54:01:10 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 49:27:10 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 49:27:10 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 46:17:10 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 41:17:10 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 15:52 36:29:10 Power Generator Failure (Faulty AVR) Faulty AVR and AC Alternator needed to be replaced. Spare not yet available INC381727 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 5/26/2020 18:18 34:03:10 Dependent Affected by the power issue at the main site Affected by HDO399 INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 30:56:10 Power Generator failure (Indeterminate) The site is located in red zone , Team reported due to the route is blocked by Police. INC382237 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 5:36 22:45:10 Power Generator failure (Water Pump Issue) Water pump is faulty. ETR to be provided INC382210 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 9:05 19:16:10 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382655 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 5/27/2020 17:18 11:03:10 Power Generator failure (Battery Failure) Starter battery faulty, Team will reach site 5/28/2020 at 6:00AM. INC382737 HDO101 RESERVOIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 17:56 10:25:10 Power Generator failure (Indeterminate) access issue at night, Team will back on site . ETA 4:30AM INC382737 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/27/2020 17:56 10:25:10 Dependent Affected by the power issue at the main site Attached to HDO101 INC382680 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/27/2020 18:42 9:39:10 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 9:39:10 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382732 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 18:45 9:36:10 Power Generator failure (Indeterminate) Access issue on site , Team will back on site , ETA not yet available INC382683 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 19:30 8:51:10 Power Generator failure (Indeterminate) Genset backup is out of fuel ,rescue expected to be done 5/28/2020. ETR to be provide INC382683 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/27/2020 19:30 8:51:10 Dependent Affected by the power issue at the main site Attached to HDO511 INC382516 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/27/2020 19:30 8:51:10 Power Power Failure (Indeterminate) People in the area block the road by protestation against EDH for electricity. Next update to share once available. INC382516 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/27/2020 19:30 8:51:10 Dependent Affected by the power issue at the main site Affected by HDC216 INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 8:51:10 Power Power Failure (Indeterminate) Dynamo issue, Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC382692 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/27/2020 19:45 8:36:10 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. ETA 8:00AM. INC382696 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/27/2020 20:24 7:57:10 Power Power Failure (Indeterminate) Site is located in red zone, team will reach site 5/28/2020 ETA 8:00AM. INC382804 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 5/27/2020 21:33 6:48:10 Power Power Failure (Indeterminate) No access at night, private property. Team will reach site at 7:00AM. INC382812 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 5:51:10 Power Generator failure (Indeterminate) Team cannot reach due to river flood after rain, ETA:7:30AM Hanshera INC382814 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/27/2020 22:40 5:41:10 Power Generator failure (Indeterminate) Team is on way , ETA 5:00AM INC382824 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 23:22 4:59:10 Dependent Affected by the power issue at the main site Site located in a business , No access at night . ETA 7:00AM INC382824 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/27/2020 23:22 4:59:10 Power Generator failure (Indeterminate) Attached to HDO021 INC382691 HAIDN011 LOGE Nord ZTE 2G+3G+LTE A Talkpool 5/27/2020 23:25 4:56:10 Power Generator failure (Battery Failure) Starter battery faulty, another one has been requested. Team will reach site 5/28/2020 at 6:00AM. INC382787 HDO422 MORNE MICHEL Ouest Ericsson 2G C Talkpool 5/27/2020 23:26 4:55:10 Power Generator failure (Indeterminate) Bad road condition because of a heavy rain. ETA 7:15 AM INC382789 HAIDC309 DELUGE Artibonite Huawei 2G+3G+LTE C Talkpool 5/27/2020 23:37 4:44:10 Power Power Failure (Indeterminate) Team already dispatched making arrangement to reach site, ETA to be provided. INC382789 HAIDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C Talkpool 5/27/2020 23:37 4:44:10 Dependent Affected by the power issue at the main site Affected by HAIDC309 INC382789 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 5/27/2020 23:37 4:44:10 Dependent Affected by the power issue at the main site Affected by HAIDC309 INC382830 HDO359 VIALET Ouest Ericsson 2G B Talkpool 5/27/2020 23:56 4:25:10 Power Generator failure (Indeterminate) Team has been dispatched and ETA 4:20 AM INC382830 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G D Talkpool 5/27/2020 23:56 4:25:10 Dependent Affected by the power issue at the main site Affected by HDO359 INC382830 HGA030 MIRAGOANE_II Nippes Ericsson 2G A Talkpool 5/27/2020 23:56 4:25:10 Dependent Affected by the power issue at the main site Affected by HDO359 INC382830 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 5/27/2020 23:56 4:25:10 Dependent Affected by the power issue at the main site Affected by HDO359 INC382822 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G C O&M_Fuel 5/27/2020 23:56 4:25:10 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 2:32 PM. ETR to be provided by them INC382836 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 5/28/2020 0:06 4:15:10 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. ETA 8:00AM. INC382836 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 5/28/2020 0:06 4:15:10 Dependent Affected by the power issue at the main site Affected by HDC280 INC382839 HDO444 GALETTE DROUILLARD Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 0:57 3:24:10 Power Generator failure (Indeterminate) Team refuse to go on site due to unsafe area , ETA 7:00AM INC382837 HAIDO258 LILAVOIS_14 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 1:10 3:11:10 Power Generator Failure (Starter battery failure) Starter battry faulty , Team will reach the site with another starter. ETA 7:00AM INC382856 HDC363 NOYAU Centre Ericsson 2G B Talkpool 5/28/2020 2:20 2:01:10 Power Power Failure (Indeterminate) Team has been informed, ETA 6:00AM. N/A HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/28/2020 3:28 0:53:10 Power Generator failure (Indeterminate) Team has been dispatched and ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 28th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is for today May 28th Security Next update May 28th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 28 04:21:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 28 May 2020 10:21:27 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1080:18:55 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 831:29:55 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 417:12:55 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 354:22:55 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 204:50:55 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available. INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 118:12:55 Power Generator failure (Indeterminate) Inverter faulty. Spare needed. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 69:35:55 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 67:47:55 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 41:50:55 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 33:50:55 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC381926 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/26/2020 22:20 32:00:55 RBS RBS Fault (Indeterminate) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 28:56:55 RBS RBS Fault (Software Issue) Licence issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 27:54:55 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382654 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 5/27/2020 17:44 12:36:55 RBS RBS Fault (Indeterminate) Unsafe area. Team will reach the site on 5/29/2020 around 7:00 AM INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 11:42:55 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382763 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 5/27/2020 20:24 9:56:55 RBS RBS Fault (DUG Failure) DUG faulty , spare need to be replaced.ETR to be provided INC382770 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/27/2020 21:00 9:20:55 RBS RBS Fault (Indeterminate) Talkpool does not manage team to reach the site. ETA 8:00AM. INC382822 HDO394 GRESSIER/MORNE_A_CHANDELLE Sud Ericsson 2G A Talkpool 5/27/2020 23:08 7:12:55 Power Generator failure (Indeterminate) Sector C outdoors, team cannot work on tower during rain. Team will do it after HDO378 INC382830 HGA003 DELATE Ouest Ericsson 2G B Talkpool 5/27/2020 23:56 6:24:55 Dependent Affected by the power issue at the main site Affected by HDO359 INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 3:29:55 RBS RBS Fault (Indeterminate) Team is working on the site INC382910 HDO320 POINTE_A_RAQUETTES Sud Ericsson 2G D Talkpool 5/28/2020 4:48 1:32:55 RBS RBS Fault (Indeterminate) 900 MHz band down. Team is informed. ETA not yet available INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 1:08:55 RBS RBS Fault (Indeterminate) Team has been informed, ETA will be provided once available. INC382916 HDS009 CYVADIER Sud Ericsson 2G B Talkpool 5/28/2020 5:42 0:38:55 RBS RBS Fault (Indeterminate) Team is working on the site Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 28 05:20:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 28 May 2020 11:20:29 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 28th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 28th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 542:12:16 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 401:58:16 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 238:49:16 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 149:39:16 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 137:50:16 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 119:56:16 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 117:12:16 Power Generator Failure (Engine Knocking ) Swapping is scheduled for May 28, 2020 by the Digicel team. ETA not yet provided INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 99:53:16 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 96:32:16 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. More update will follow INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 76:20:16 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 61:01:16 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 58:08:16 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 56:48:16 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 52:14:16 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 52:14:16 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 49:04:16 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 44:04:16 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 15:52 39:16:16 Power Generator Failure (Faulty AVR) Faulty AVR and AC Alternator needed to be replaced. Spare not yet available INC381727 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 5/26/2020 18:18 36:50:16 Dependent Affected by the power issue at the main site Affected by HDO399 INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 33:43:16 Power Generator failure (Indeterminate) The site is located in red zone , Team reported due to the route is blocked by Police. INC382237 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 5:36 25:32:16 Power Generator failure (Water Pump Issue) Water pump is faulty. ETR to be provided INC382210 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 9:05 22:03:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382655 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 5/27/2020 17:18 13:50:16 Power Generator failure (Battery Failure) Team is working on site. INC382737 HDO101 RESERVOIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 17:56 13:12:16 Power Generator failure (Indeterminate) Access issue, follow up is ongoing with the site inspector INC382737 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/27/2020 17:56 13:12:16 Dependent Affected by the power issue at the main site Attached to HDO101 INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 12:26:16 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382680 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/27/2020 18:42 12:26:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382732 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 18:45 12:23:16 Power Generator failure (Indeterminate) Access issue on site , Team will back on site , ETA not yet available INC382302 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/27/2020 19:02 12:06:16 Power Power Failure (Solar System failure) Site will be up with sunrise INC382683 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 19:30 11:38:16 Power Generator failure (Indeterminate) Genset backup is out of fuel ,rescue expected to be done 5/28/2020. ETR to be provide INC382683 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/27/2020 19:30 11:38:16 Dependent Affected by the power issue at the main site Attached to HDO511 INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 11:38:16 Power Power Failure (Indeterminate) Dynamo issue, Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC382692 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/27/2020 19:45 11:23:16 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. ETA 8:00AM. INC382696 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/27/2020 20:24 10:44:16 Power Power Failure (Indeterminate) Site is located in red zone, team will reach site 5/28/2020 ETA 8:00AM. INC382812 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 8:38:16 Power Generator failure (Indeterminate) Team cannot reach due to river flood after rain, ETA:7:30AM INC382814 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 22:40 8:28:16 Power Generator failure (Indeterminate) Team working on site INC382822 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 8:00:16 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 2:32 AM. ETR to be provided by them INC382824 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 23:22 7:46:16 Dependent Affected by the power issue at the main site Site located in a business , No access at night . ETA 7:00AM INC382824 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 23:22 7:46:16 Power Generator failure (Indeterminate) Attached to HDO021 INC382830 HDO359 VIALET Ouest Ericsson 2G B Talkpool 5/27/2020 23:56 7:12:16 Power Generator failure (Indeterminate) Team is working on the site INC382830 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G D Talkpool 5/27/2020 23:56 7:12:16 Dependent Affected by the power issue at the main site Affected by HDO359 INC382830 HGA030 MIRAGOANE_II Nippes Ericsson 2G A Talkpool 5/27/2020 23:56 7:12:16 Dependent Affected by the power issue at the main site Affected by HDO359 INC382830 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 5/27/2020 23:56 7:12:16 Dependent Affected by the power issue at the main site Affected by HDO359 INC382836 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 5/28/2020 0:06 7:02:16 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. ETA 8:00AM. INC382836 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 5/28/2020 0:06 7:02:16 Dependent Affected by the power issue at the main site Affected by HDC280 INC382799 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/28/2020 3:50 3:18:16 Power Power Failure (Indeterminate) Team has been informed, ETA 7:30AM. INC382905 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/28/2020 3:52 3:16:16 Power Generator failure (Indeterminate) Portable genset is out of fuel. follow up is doing to refill INC382907 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/28/2020 3:52 3:16:16 Power Generator failure (Indeterminate) Portable genset is out of fuel. follow up is doing to refill INC382864 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 5/28/2020 4:17 2:51:16 Power Generator failure (Indeterminate) Team has been dispatched and ETA 7:30 AM INC382864 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 5/28/2020 4:17 2:51:16 Dependent Affected by the power issue at the main site Affected by HDO356 INC382848 HAIDO571 TRUTIER_LAGRENADE Port-au-prince ZTE 2G+3G B Talkpool 5/28/2020 4:33 2:35:16 Power Generator failure (Indeterminate) Team will reach the site .ETA 7:00AM INC382871 HDC014 FLEURANCEAU Artibonite Huawei 2G+3G+LTE B Talkpool 5/28/2020 5:40 1:28:16 Power Power Failure (Indeterminate) Team has been informed, ETA 8:00AM. INC382851 HAIDO526 CHEAU D'EAU Port-au-prince ZTE 2G+3G+LTE B Talkpool 5/28/2020 6:00 1:08:16 Power Generator failure (Indeterminate) Team refuse to go on site due to unsafe area , ETA 7:00AM INC382661 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/28/2020 6:06 1:02:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382751 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/28/2020 6:06 1:02:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382729 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/28/2020 6:06 1:02:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/28/2020 6:06 1:02:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382751 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/28/2020 6:06 1:02:16 Dependent Affected by the power issue at the main site Affected by HDC318 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1081:06:16 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 832:17:16 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 418:00:16 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 355:10:16 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 205:38:16 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available. INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 119:00:16 Power Generator failure (Indeterminate) Inverter faulty. Spare needed. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 70:23:16 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 68:35:16 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 42:38:16 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 34:38:16 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC381926 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/26/2020 22:20 32:48:16 RBS RBS Fault (Indeterminate) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 29:44:16 RBS RBS Fault (Software Issue) Licence issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 28:42:16 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382654 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 5/27/2020 17:44 13:24:16 RBS RBS Fault (Indeterminate) Unsafe area. Team will reach the site on 5/29/2020 around 7:00 AM INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 12:30:16 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382763 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 5/27/2020 20:24 10:44:16 RBS RBS Fault (DUG Failure) DUG faulty , spare need to be replaced.ETR to be provided INC382770 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/27/2020 21:00 10:08:16 RBS RBS Fault (Indeterminate) Talkpool does not manage team to reach the site. ETA 8:00AM. INC382822 HDO394 GRESSIER/MORNE_A_CHANDELLE Sud Ericsson 2G A Talkpool 5/27/2020 23:08 8:00:16 Power Generator failure (Indeterminate) Sector C outdoors, team cannot work on tower during rain. Team will do it after HDO378 INC382830 HGA003 DELATE Ouest Ericsson 2G B Talkpool 5/27/2020 23:56 7:12:16 Dependent Affected by the power issue at the main site Affected by HDO359 INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 4:17:16 RBS RBS Fault (Indeterminate) Team is working on the site INC382910 HDO320 POINTE_A_RAQUETTES Sud Ericsson 2G D Talkpool 5/28/2020 4:48 2:20:16 RBS RBS Fault (Indeterminate) 900 MHz band down. Team is informed. ETA not yet available INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 1:56:16 RBS RBS Fault (Indeterminate) Team has been informed, ETA will be provided once available. INC382916 HDS009 CYVADIER Sud Ericsson 2G B Talkpool 5/28/2020 5:42 1:26:16 RBS RBS Fault (Indeterminate) Team is working on the site Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 28th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for yesterday May 27th Security Next update May 28th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC382509 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/27/2020 10:37 5/27/2020 19:10 8:33:00 4:00:00 Not Com+M3:M28pliant Power Generator failure (Indeterminate) Backup genset was out of fuel OK Rescue has been made INC382647 HAIDO647 DUPLAN FORT-JACQUES_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 19:27 5/27/2020 20:20 0:53:00 4:00:00 Compliant Power Generator failure (Low Voltage) Battery starter low DC voltage OK Genset started by another starter battery INC382718 HAIDO561 WANEY93_PROLONGE Port-au-Prince ZTE 2G+3G+LTE B Talkpool 5/27/2020 18:02 5/27/2020 21:31 3:29:00 4:00:00 Compliant Power Generator failure (Low Voltage) High temperature due to Radiator dirty OK 2 gal of coolant and 1 gal of oil added INC382720 HDO513 RUELLE VAILLANT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 18:06 5/27/2020 21:22 3:16:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Alarm oil sensor OK Team reset the alarm INC382720 HDO635 RUE_MONPLAISIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 18:06 5/27/2020 21:22 3:16:00 4:00:00 Compliant Power Affected by the power issue at the main site Attached to HDO513 Cascaded Back in the air with the main site INC382305 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 22:41 5/27/2020 21:30 22:49:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker was burned OK power breaker 125 amperes has been replaced INC382497 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 15:00 5/27/2020 21:32 6:32:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC382670 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 18:39 5/27/2020 20:40 2:01:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate OK Genset has been restarted INC382839 HDO444 GALETTE DROUILLARD Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 0:57 5/28/2020 6:20 5:23:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate OK RCA and resolution details to be provided by the contractor INC382837 HAIDO258 LILAVOIS_14 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 1:10 5/28/2020 6:38 5:28:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate OK RCA and resolution details to be provided by the contractor INC382334 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 5/27/2020 3:46 5/27/2020 20:39 16:53:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed due to bad weather in the region. Need to be justified Site came up with sunrise INC382659 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/27/2020 18:22 5/27/2020 22:17 3:55:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC382787 HDO422 MORNE MICHEL Ouest Ericsson 2G C Talkpool 5/27/2020 23:26 5/28/2020 5:12 5:46:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp on genset due to over coolant consumption ok Alarm has been reset, then team added 1 gallon of coolant. INC382797 HDS261 DAVY Sud Ericsson 2G D Talkpool 5/27/2020 23:56 5/28/2020 3:17 3:21:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site came up by itself INC382755 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 5/27/2020 20:24 5/27/2020 22:45 2:21:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Genset has been started in test mode. INC382719 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 5/27/2020 17:38 5/27/2020 23:34 5:56:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate. Need to be justified 1gal electrolyte added an genset restarted on auto mode. INC382698 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/27/2020 20:24 5/28/2020 1:45 5:21:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp. Need to be justified 1\2 gal collant added and genset restarted. INC382698 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/27/2020 20:24 5/28/2020 1:45 5:21:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN222. Cascaded Back on air with the main site INC382789 HAIDC309 DELUGE Artibonite Huawei 2G+3G+LTE C Talkpool 5/27/2020 23:37 5/28/2020 6:00 6:23:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate. Need to be justified RCA and resolution are pending from the contractor. INC382789 HAIDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C Talkpool 5/27/2020 23:37 5/28/2020 6:00 6:23:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC309 Cascaded Back on air with the main site INC382789 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 5/27/2020 23:37 5/28/2020 6:00 6:23:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC309 Cascaded Back on air with the main site INC382516 HDC216 CROIX DE FER Centre Ericsson 2G+3G C Talkpool 5/27/2020 19:30 5/28/2020 6:04 10:34:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC382516 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 5/27/2020 19:30 5/28/2020 6:02 10:32:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC216 Cascaded Back on air with the main site INC382804 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 5/27/2020 21:33 5/28/2020 6:27 8:54:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC382691 HAIDN011 LOGE Nord ZTE 2G+3G+LTE A Talkpool 5/27/2020 23:25 5/28/2020 6:45 7:20:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC382856 HDC363 NOYAU Centre Ericsson 2G B Talkpool 5/28/2020 2:20 5/28/2020 6:35 4:15:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC382302 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/27/2020 8:20 5/27/2020 20:23 12:03:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed due to bad weather in the region. Need to be justified Site came up with sunrise INC382600 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Digicel 5/27/2020 16:22 5/27/2020 20:40 4:18:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC382600 HGA047 VALADE Nippes Ericsson 2G D Digicel 5/27/2020 16:22 5/27/2020 21:19 4:57:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC382600 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Digicel 5/27/2020 16:22 5/27/2020 22:14 5:52:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C Talkpool 5/27/2020 18:42 5/27/2020 22:36 3:54:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC382666 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 5/27/2020 17:54 5/27/2020 20:40 2:46:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate. OK DUG power reset has benn made. INC382674 HDC220 MAISSADE Centre Ericsson 2G B Talkpool 5/27/2020 18:45 5/27/2020 20:50 2:05:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Pending OK RCA and Resolution details pending from talkpool team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 28 06:52:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 28 May 2020 12:52:37 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 9 13 13 20 55 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 27 6 1 0 29 ZTE 10 10 2 0 10 Huawei 16 16 16 2 16 Network 53 32 19 2 55 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 41 3 0 2 9 55 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 543:47:38 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 403:33:38 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 240:24:38 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 151:14:38 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 139:25:38 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 121:31:38 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced, New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 118:47:38 Power Generator Failure (Engine Knocking ) Swapping is scheduled for May 28, 2020 by the Digicel team. ETA not yet provided INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 101:28:38 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 98:07:38 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. More update will follow INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 77:55:38 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 62:36:38 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 59:43:38 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by Talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 58:23:38 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 53:49:38 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 53:49:38 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Follow up is ongoing INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 50:39:38 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 45:39:38 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 15:52 40:51:38 Power Generator Failure (Faulty AVR) Faulty AVR and AC Alternator needed to be replaced. Spare not yet available INC381727 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 5/26/2020 18:18 38:25:38 Dependent Affected by the power issue at the main site Affected by HDO399 INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 35:18:38 Power Generator failure (Indeterminate) The site is located in red zone , Team reported due to the route is blocked by Police. INC382237 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 5:36 27:07:38 Power Generator failure (Water Pump Issue) Water pump is faulty. ETR to be provided INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 14:01:38 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382680 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/27/2020 18:42 14:01:38 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382732 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 18:45 13:58:38 Power Generator failure (Indeterminate) Access issue on site , Team will back on site , ETA not yet available INC382302 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/27/2020 19:02 13:41:38 Power Power Failure (Solar System failure) Site will be up with sunrise INC382683 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 19:30 13:13:38 Power Generator failure (Indeterminate) Genset backup is out of fuel ,rescue expected to be done 5/28/2020. ETR to be provide INC382683 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/27/2020 19:30 13:13:38 Dependent Affected by the power issue at the main site Attached to HDO511 INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 13:13:38 Power Power Failure (Indeterminate) Dynamo issue, Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC382692 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/27/2020 19:45 12:58:38 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. Team is now near the site. Next feedback within 30mn (8h50 AM) INC382696 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/27/2020 20:24 12:19:38 Power Power Failure (Indeterminate) Team must be on the site as the ETA was 08h00 AM (Expired). Next feedback within 30mn (8h50 AM) INC382812 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 10:13:38 Power Generator failure (Indeterminate) Team is working on site INC382814 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 5/27/2020 22:40 10:03:38 Fuel Generator failure (Fuel issue) Fuel team has been informed 28/05/2020 08:10AM ETR to be provided. INC382822 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 9:35:38 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 2:32 AM. ETR to be provided by them INC382824 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 23:22 9:21:38 Power Generator failure (Indeterminate) Team is informed, ETA expired, new ETA is expected from team. INC382824 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/27/2020 23:22 9:21:38 Power Generator failure (Indeterminate) Attached to HDO021 INC382789 HDC309 DELUGE Artibonite Huawei 2G+3G+LTE B Talkpool 5/27/2020 23:37 9:06:38 Power Power Failure (Indeterminate) Team is on the site for corrective INC382789 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C Talkpool 5/27/2020 23:37 9:06:38 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC309 INC382789 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 5/27/2020 23:37 9:06:38 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC309 INC382830 HDO359 VIALET Ouest Ericsson 2G B Talkpool 5/27/2020 23:56 8:47:38 Power Generator failure (Indeterminate) Team is working on the site INC382830 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G D Talkpool 5/27/2020 23:56 8:47:38 Dependent Affected by the power issue at the main site Affected by HDO359 INC382830 HGA030 MIRAGOANE_II Nippes Ericsson 2G A Talkpool 5/27/2020 23:56 8:47:38 Dependent Affected by the power issue at the main site Affected by HDO359 INC382830 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 5/27/2020 23:56 8:47:38 Dependent Affected by the power issue at the main site Affected by HDO359 INC382905 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/28/2020 3:52 4:51:38 Power Generator failure (Indeterminate) Portable genset is out of fuel. follow up is doing to refill INC382907 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/28/2020 3:52 4:51:38 Power Generator failure (Indeterminate) Portable genset is out of fuel. follow up is doing to refill INC382864 HDO356 GRAND_GOAVE Ouest Ericsson 2G+3G C Talkpool 5/28/2020 4:17 4:26:38 Power Generator failure (Indeterminate) Team has been dispatched and ETA 7:30 AM, expired new ETA: 8:30AM INC382864 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 5/28/2020 4:17 4:26:38 Dependent Affected by the power issue at the main site Affected by HDO356 INC382848 HAIDO571 TRUTIER_LAGRENADE Port-au-prince ZTE 2G+3G B Talkpool 5/28/2020 4:33 4:10:38 Power Generator failure (Indeterminate) Team is informed, ETA expired, new ETA is expected from team. INC382871 HDC014 FLEURANCEAU Artibonite Huawei 2G+3G+LTE B Talkpool 5/28/2020 5:40 3:03:38 Power Power Failure (Indeterminate) Team is working at HDC309. They will reach the site once finished. ETA not yet available INC382851 HAIDO526 CHEAU D'EAU Port-au-prince ZTE 2G+3G+LTE B Talkpool 5/28/2020 6:00 2:43:38 Power Generator failure (Indeterminate) Team is on site waiting for access. INC382661 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/28/2020 6:06 2:37:38 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382751 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/28/2020 6:06 2:37:38 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382729 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/28/2020 6:06 2:37:38 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/28/2020 6:06 2:37:38 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382927 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 5/28/2020 7:32 1:11:38 Transmission Transmission (Indeterminate) Team has been dispatched and ETA: 10:45 INC382930 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/28/2020 7:45 0:58:38 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 28th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is for today May 28th Security Next update May 28th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 28 07:37:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 28 May 2020 13:37:16 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1083:26:18 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 834:37:18 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 420:20:18 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 357:30:18 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 207:58:18 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available. INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 121:20:18 Power Generator failure (Indeterminate) Inverter faulty. Spare needed. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 72:43:18 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 70:55:18 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G D Talkpool 5/26/2020 12:30 44:58:18 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 36:58:18 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC381926 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/26/2020 22:20 35:08:18 RBS RBS Fault (Indeterminate) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 32:04:18 RBS RBS Fault (Software Issue) Licence issue suspected, concern team has been informed. Next update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 31:02:18 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 14:50:18 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382763 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 5/27/2020 20:24 13:04:18 RBS RBS Fault (DUG Failure) DUG faulty , spare need to be replaced. ETR to be provided INC382822 HDO394 GRESSIER/MORNE_A_CHANDELLE Sud Ericsson 2G A Talkpool 5/27/2020 23:08 10:20:18 Power Generator failure (Indeterminate) Sector C outdoors, team cannot work on tower during rain. Team will do it after HDO378 INC382830 HGA003 DELATE Ouest Ericsson 2G B Talkpool 5/27/2020 23:56 9:32:18 Dependent Affected by the power issue at the main site Affected by HDO359 INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 6:37:18 RBS RBS Fault (Indeterminate) Team is working on the site INC382910 HDO320 POINTE_A_RAQUETTES Sud Ericsson 2G D Talkpool 5/28/2020 4:48 4:40:18 RBS RBS Fault (Indeterminate) Site is on the Island, new update will share as soon as possible INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 4:16:18 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC382916 HDS009 CYVADIER Sud Ericsson 2G B Talkpool 5/28/2020 5:42 3:46:18 RBS RBS Fault (Indeterminate) Team is working on the site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 28 07:38:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 28 May 2020 13:38:26 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 9:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 28 07:53:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 28 May 2020 13:53:36 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 7 10 11 19 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 3 1 0 25 ZTE 11 11 2 0 11 Huawei 11 11 11 1 11 Network 46 25 14 1 47 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 38 3 0 1 5 47 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 544:52:52 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 404:38:52 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC377288 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/18/2020 8:19 241:29:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 152:19:52 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETA: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 140:30:52 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 122:36:52 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced. New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 5/23/2020 9:56 119:52:52 Power Generator Failure (Engine Knocking ) Swapping is scheduled for May 28, 2020 by the Digicel team. ETA not yet provided INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 102:33:52 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 10am INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 99:12:52 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. More update will follow INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 79:00:52 Power Generator Failure (Engine broken) Engine broken reported, ETR 28-05-2020 11AM INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 63:41:52 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 12PM INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 60:48:52 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 59:28:52 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 54:54:52 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 54:54:52 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. ETA:11:00AM INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 51:44:52 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 46:44:52 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 15:52 41:56:52 Power Generator Failure (Faulty AVR) Faulty AVR and AC Alternator needed to be replaced. ETA:2:15PM INC381727 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 5/26/2020 18:18 39:30:52 Dependent Affected by the power issue at the main site Affected by HDO399 INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 36:23:52 Power Generator failure (Indeterminate) The site is located in red zone , Team reported due to the route is blocked by Police. INC382237 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 5:36 28:12:52 Power Generator failure (Water Pump Issue) Water pump is faulty. ETR to be provided INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 15:06:52 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382680 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/27/2020 18:42 15:06:52 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382732 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 18:45 15:03:52 Power Generator failure (Indeterminate) Access done. Team is informed, ETA not yet provided. INC382302 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/27/2020 19:02 14:46:52 Power Power Failure (Solar System failure) Site will be up with sunrise INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 14:18:52 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC382692 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/27/2020 19:45 14:03:52 Power Power Failure (Indeterminate) Team is still on the site for corrective. TX issue suspected. More feedback will sent once available INC382812 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 11:18:52 Power Generator failure (Indeterminate) Team is working on site INC382814 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 5/27/2020 22:40 11:08:52 Fuel Generator failure (Fuel issue) Fuel team has been informed 28/05/2020 08:10AM ETR to be provided. INC382822 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 10:40:52 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 2:32 AM. ETR to be provided by them INC382830 HDO359 VIALET Ouest Ericsson 2G B Talkpool 5/27/2020 23:56 9:52:52 Power Generator failure (Indeterminate) TX team is working on site INC382830 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G D Talkpool 5/27/2020 23:56 9:52:52 Dependent Affected by the power issue at the main site Affected by HDO359 INC382830 HGA030 MIRAGOANE_II Nippes Ericsson 2G A Talkpool 5/27/2020 23:56 9:52:52 Dependent Affected by the power issue at the main site Affected by HDO359 INC382830 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 5/27/2020 23:56 9:52:52 Dependent Affected by the power issue at the main site Affected by HDO359 INC382905 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/28/2020 3:52 5:56:52 Power Generator failure (Indeterminate) Portable genset is out of fuel. follow up is doing to refill INC382848 HAIDO571 TRUTIER_LAGRENADE Port-au-prince ZTE 2G+3G B Talkpool 5/28/2020 4:33 5:15:52 Power Generator failure (Indeterminate) Team supposed to be on the site, more update is expected. INC382881 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/28/2020 4:58 4:50:52 Power Generator failure (Indeterminate) Team is informed ,ETA 10:20. INC382871 HDC014 FLEURANCEAU Artibonite Huawei 2G+3G+LTE B Talkpool 5/28/2020 5:40 4:08:52 Power Power Failure (Indeterminate) Team is on the site for corrective INC382851 HAIDO526 CHEAU D'EAU Port-au-prince ZTE 2G+3G+LTE B Talkpool 5/28/2020 6:00 3:48:52 Power Generator failure (Indeterminate) Team will be on the site before 10H AM INC382661 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/28/2020 6:06 3:42:52 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382751 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/28/2020 6:06 3:42:52 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382729 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/28/2020 6:06 3:42:52 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/28/2020 6:06 3:42:52 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382883 HAIDS107 LA_FRESILIERE Sud ZTE 2G+3G C Talkpool 5/28/2020 7:37 2:11:52 Power Generator failure (Indeterminate) Team supposed to be on the site, more update is expected. INC382930 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/28/2020 7:45 2:03:52 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC382934 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 8:20 1:28:52 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC382936 HGA034 POCHETTE BOJO Ouest Ericsson 2G B Talkpool 5/28/2020 8:39 1:09:52 Power Generator failure (Indeterminate) Team has been dispatched and ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 28th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation is for today May 28th Security Next update May 28th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 28 09:32:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 28 May 2020 15:32:17 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 8 6 10 19 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 3 1 0 23 ZTE 9 9 2 0 9 Huawei 11 11 11 2 11 Network 42 23 14 2 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 36 3 0 1 3 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 546:34:54 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 406:20:54 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 154:01:54 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 142:12:54 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 124:18:54 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced. New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Digicel 5/23/2020 9:56 121:34:54 Power Generator Failure (Engine Knocking ) Team is working on site for the genset swapping. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 104:15:54 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 10AM INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 100:54:54 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. More update will follow INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 80:42:54 Power Generator Failure (Engine broken) Engine broken reported, ETR 28-05-2020 11:20AM INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 65:23:54 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 12:20PM INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 62:30:54 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by Talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 61:10:54 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 56:36:54 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 56:36:54 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. ETA:11:25AM INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 53:26:54 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 48:26:54 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 15:52 43:38:54 Power Generator Failure (Faulty AVR) Faulty AVR and AC Alternator needed to be replaced. ETA:2:15PM INC381727 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 5/26/2020 18:18 41:12:54 Dependent Affected by the power issue at the main site Affected by HDO399 INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 38:05:54 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382237 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 5:36 29:54:54 Power Generator failure (Water Pump Issue) Water pump is faulty. ETR to be provided INC382680 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/27/2020 18:42 16:48:54 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 16:48:54 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382732 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 18:45 16:45:54 Power Generator failure (Indeterminate) Team is working on site INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 16:00:54 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC382692 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/27/2020 19:45 15:45:54 Power Power Failure (Indeterminate) Team is still on the site for corrective. TX issue suspected. Feedback is still awaiting from field team INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 13:10:54 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382812 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 13:00:54 Power Generator failure (Indeterminate) Rectifer 48 Volts faulty, follow up is ongoing INC382814 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 5/27/2020 22:40 12:50:54 Fuel Generator failure (Fuel issue) Fuel team has been informed 28/05/2020 08:10AM ETR to be provided. INC382822 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 12:22:54 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 2:32 AM. ETR to be provided by them INC382905 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/28/2020 3:52 7:38:54 Power Generator failure (Indeterminate) Portable genset is out of fuel. follow up is doing to refill INC382881 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/28/2020 4:58 6:32:54 Power Generator failure (Indeterminate) Team is working on site. INC382851 HAIDO526 CHEAU D'EAU Port-au-prince ZTE 2G+3G+LTE B Talkpool 5/28/2020 6:00 5:30:54 Power Generator failure (Indeterminate) Team is working on site INC382751 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/28/2020 6:06 5:24:54 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382729 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/28/2020 6:06 5:24:54 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/28/2020 6:06 5:24:54 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382930 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/28/2020 7:45 3:45:54 Power Generator failure (Indeterminate) Back up genset is out of fuel, follow up is ongoing by TP team ETR to be provided. INC382939 HDO410 GRAND BOIS Ouest Ericsson 2G D Talkpool 5/28/2020 9:06 2:24:54 Dependent Affected by the power issue at the main site Affected by HDO370 INC382947 HAIDN030 RUE_ FLAUBERT Nord Huawei 2G+3G+LTE A Talkpool 5/28/2020 9:26 2:04:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h45 AM INC383002 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 5/28/2020 9:42 1:48:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h05 PM INC382967 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/28/2020 10:09 1:21:54 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC383011 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/28/2020 10:26 1:04:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h45 AM INC382939 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/28/2020 10:35 0:55:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h30 PM INC383017 HDC373 BELLEVUE_MARMELADE_II Artibonite Ericsson 2G A Talkpool 5/28/2020 10:42 0:48:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 28th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for yesterday May 27th Security Next update May 28th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Thu May 28 10:23:47 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Thu, 28 May 2020 16:23:47 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: NOC HDO556 ? Supposed to be halted due to access issue HDO251 ? Supposed to be halted due to access issue HDN308 ? Engine swap ETR 29.05.2020 10am HDN290 ? Engine swap ETR 30.05.2020 11pm HDS232 ? TOS HDO399 ? TOS HDN136 ? ETR 1.30PM HDO493 ? AVR faulty, team is collecting spare HDC326 ? Power resored, requested Tx support HGA017 ? DC DC Converter faulty, Ascot support requested HDS189 ? Hybrid team will arrive at 12:45pm to install DSE controller to recover HPU HDO043 ? Restored HDN030 ? Out of fuel HDO295 ? TWA HDO346 ? Restored HDO370 ? TOS HDC373 - Restored Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 28 May 2020 11:34 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 8 6 10 19 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 3 1 0 23 ZTE 9 9 2 0 9 Huawei 11 11 11 2 11 Network 42 23 14 2 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 36 3 0 1 3 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 546:34:54 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 406:20:54 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 154:01:54 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 142:12:54 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 124:18:54 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced. New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Digicel 5/23/2020 9:56 121:34:54 Power Generator Failure (Engine Knocking ) Team is working on site for the genset swapping. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 104:15:54 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 10AM INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 100:54:54 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. More update will follow INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 80:42:54 Power Generator Failure (Engine broken) Engine broken reported, ETR 28-05-2020 11:20AM INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 65:23:54 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 12:20PM INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 62:30:54 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by Talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 61:10:54 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 56:36:54 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 56:36:54 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. ETA:11:25AM INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 53:26:54 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 48:26:54 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 15:52 43:38:54 Power Generator Failure (Faulty AVR) Faulty AVR and AC Alternator needed to be replaced. ETA:2:15PM INC381727 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 5/26/2020 18:18 41:12:54 Dependent Affected by the power issue at the main site Affected by HDO399 INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 38:05:54 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382237 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 5:36 29:54:54 Power Generator failure (Water Pump Issue) Water pump is faulty. ETR to be provided INC382680 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/27/2020 18:42 16:48:54 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 16:48:54 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382732 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 18:45 16:45:54 Power Generator failure (Indeterminate) Team is working on site INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 16:00:54 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC382692 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/27/2020 19:45 15:45:54 Power Power Failure (Indeterminate) Team is still on the site for corrective. TX issue suspected. Feedback is still awaiting from field team INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 13:10:54 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382812 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 13:00:54 Power Generator failure (Indeterminate) Rectifer 48 Volts faulty, follow up is ongoing INC382814 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 5/27/2020 22:40 12:50:54 Fuel Generator failure (Fuel issue) Fuel team has been informed 28/05/2020 08:10AM ETR to be provided. INC382822 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 12:22:54 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 2:32 AM. ETR to be provided by them INC382905 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/28/2020 3:52 7:38:54 Power Generator failure (Indeterminate) Portable genset is out of fuel. follow up is doing to refill INC382881 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/28/2020 4:58 6:32:54 Power Generator failure (Indeterminate) Team is working on site. INC382851 HAIDO526 CHEAU D'EAU Port-au-prince ZTE 2G+3G+LTE B Talkpool 5/28/2020 6:00 5:30:54 Power Generator failure (Indeterminate) Team is working on site INC382751 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/28/2020 6:06 5:24:54 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382729 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/28/2020 6:06 5:24:54 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/28/2020 6:06 5:24:54 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382930 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/28/2020 7:45 3:45:54 Power Generator failure (Indeterminate) Back up genset is out of fuel, follow up is ongoing by TP team ETR to be provided. INC382939 HDO410 GRAND BOIS Ouest Ericsson 2G D Talkpool 5/28/2020 9:06 2:24:54 Dependent Affected by the power issue at the main site Affected by HDO370 INC382947 HAIDN030 RUE_ FLAUBERT Nord Huawei 2G+3G+LTE A Talkpool 5/28/2020 9:26 2:04:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h45 AM INC383002 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 5/28/2020 9:42 1:48:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h05 PM INC382967 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/28/2020 10:09 1:21:54 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC383011 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/28/2020 10:26 1:04:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h45 AM INC382939 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/28/2020 10:35 0:55:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h30 PM INC383017 HDC373 BELLEVUE_MARMELADE_II Artibonite Ericsson 2G A Talkpool 5/28/2020 10:42 0:48:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 28th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for yesterday May 27th Security Next update May 28th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[59728282].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[59728282].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: A3946D0894364983B01C079C87256EFB.png Type: image/png Size: 132 bytes Desc: A3946D0894364983B01C079C87256EFB.png URL: From Haiti.Noc at digicelgroup.com Thu May 28 10:29:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 28 May 2020 16:29:49 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1086:26:24 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 837:37:24 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 423:20:24 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 360:30:24 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 210:58:24 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available. INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 124:20:24 Power Generator failure (Indeterminate) Inverter faulty. Spare needed. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 75:43:24 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 73:55:24 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 47:58:24 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 39:58:24 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC381926 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/26/2020 22:20 38:08:24 RBS RBS Fault (Indeterminate) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 35:04:24 RBS RBS Fault (Software Issue) Licence issue suspected, concern team has been informed. Next update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 34:02:24 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 17:50:24 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 9:37:24 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC382910 HDO320 POINTE_A_RAQUETTES Sud Ericsson 2G D Talkpool 5/28/2020 4:48 7:40:24 RBS RBS Fault (Indeterminate) Site is on the Island, new update will share as soon as possible INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 7:16:24 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC382661 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/28/2020 11:06 1:22:24 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Francois.Boyer at digicelgroup.com Thu May 28 10:39:22 2020 From: Francois.Boyer at digicelgroup.com (Francois Boyer) Date: Thu, 28 May 2020 16:39:22 +0000 Subject: [Rantt] [EXTERNAL] RE: NOC hourly report at 11:00 AM In-Reply-To: References: , Message-ID: Thanks Nikhil for your input keep on ensuring the tracking. Please NOC team as agreedbin the meeting of this Morning HDO556 and HDO251 need to be halted untill access is ok. Move them down in the halted sites table. -------- Original message -------- From: Nikhil Govind Date: 5/28/20 12:24 (GMT-05:00) To: Haiti Noc , "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , Journal , Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng , Luigi Roy , Hai_Tech_O&M , Frantz Jean Baptiste , Geoffrey Collins , Jean Yvelt Marseille , HAI_Tech_Noc Subject: [EXTERNAL] RE: NOC hourly report at 11:00 AM NOC HDO556 ? Supposed to be halted due to access issue HDO251 ? Supposed to be halted due to access issue HDN308 ? Engine swap ETR 29.05.2020 10am HDN290 ? Engine swap ETR 30.05.2020 11pm HDS232 ? TOS HDO399 ? TOS HDN136 ? ETR 1.30PM HDO493 ? AVR faulty, team is collecting spare HDC326 ? Power resored, requested Tx support HGA017 ? DC DC Converter faulty, Ascot support requested HDS189 ? Hybrid team will arrive at 12:45pm to install DSE controller to recover HPU HDO043 ? Restored HDN030 ? Out of fuel HDO295 ? TWA HDO346 ? Restored HDO370 ? TOS HDC373 - Restored Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 28 May 2020 11:34 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 8 6 10 19 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 3 1 0 23 ZTE 9 9 2 0 9 Huawei 11 11 11 2 11 Network 42 23 14 2 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 36 3 0 1 3 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/5/2020 16:56 546:34:54 Power Generator failure (Indeterminate) Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 406:20:54 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 154:01:54 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 142:12:54 Power Generator failure (Indeterminate) The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 124:18:54 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced. New update will be share once available INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Digicel 5/23/2020 9:56 121:34:54 Power Generator Failure (Engine Knocking ) Team is working on site for the genset swapping. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 104:15:54 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 10AM INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 100:54:54 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. More update will follow INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 80:42:54 Power Generator Failure (Engine broken) Engine broken reported, ETR 28-05-2020 11:20AM INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 65:23:54 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 12:20PM INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 62:30:54 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by Talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 61:10:54 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 56:36:54 Dependent Affected by the power issue at the main site Affected by HDS232 INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 56:36:54 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. ETA:11:25AM INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 53:26:54 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 48:26:54 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 15:52 43:38:54 Power Generator Failure (Faulty AVR) Faulty AVR and AC Alternator needed to be replaced. ETA:2:15PM INC381727 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 5/26/2020 18:18 41:12:54 Dependent Affected by the power issue at the main site Affected by HDO399 INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 38:05:54 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382237 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 5:36 29:54:54 Power Generator failure (Water Pump Issue) Water pump is faulty. ETR to be provided INC382680 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/27/2020 18:42 16:48:54 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 16:48:54 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382732 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 18:45 16:45:54 Power Generator failure (Indeterminate) Team is working on site INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 16:00:54 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC382692 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/27/2020 19:45 15:45:54 Power Power Failure (Indeterminate) Team is still on the site for corrective. TX issue suspected. Feedback is still awaiting from field team INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 13:10:54 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382812 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 13:00:54 Power Generator failure (Indeterminate) Rectifer 48 Volts faulty, follow up is ongoing INC382814 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 5/27/2020 22:40 12:50:54 Fuel Generator failure (Fuel issue) Fuel team has been informed 28/05/2020 08:10AM ETR to be provided. INC382822 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 12:22:54 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 2:32 AM. ETR to be provided by them INC382905 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/28/2020 3:52 7:38:54 Power Generator failure (Indeterminate) Portable genset is out of fuel. follow up is doing to refill INC382881 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/28/2020 4:58 6:32:54 Power Generator failure (Indeterminate) Team is working on site. INC382851 HAIDO526 CHEAU D'EAU Port-au-prince ZTE 2G+3G+LTE B Talkpool 5/28/2020 6:00 5:30:54 Power Generator failure (Indeterminate) Team is working on site INC382751 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/28/2020 6:06 5:24:54 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382729 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/28/2020 6:06 5:24:54 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/28/2020 6:06 5:24:54 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382930 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/28/2020 7:45 3:45:54 Power Generator failure (Indeterminate) Back up genset is out of fuel, follow up is ongoing by TP team ETR to be provided. INC382939 HDO410 GRAND BOIS Ouest Ericsson 2G D Talkpool 5/28/2020 9:06 2:24:54 Dependent Affected by the power issue at the main site Affected by HDO370 INC382947 HAIDN030 RUE_ FLAUBERT Nord Huawei 2G+3G+LTE A Talkpool 5/28/2020 9:26 2:04:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h45 AM INC383002 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 5/28/2020 9:42 1:48:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h05 PM INC382967 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/28/2020 10:09 1:21:54 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC383011 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/28/2020 10:26 1:04:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h45 AM INC382939 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/28/2020 10:35 0:55:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h30 PM INC383017 HDC373 BELLEVUE_MARMELADE_II Artibonite Ericsson 2G A Talkpool 5/28/2020 10:42 0:48:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 28th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for yesterday May 27th Security Next update May 28th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[59728282].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[59728282].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: A3946D0894364983B01C079C87256EFB.png Type: image/png Size: 132 bytes Desc: A3946D0894364983B01C079C87256EFB.png URL: From Haiti.Noc at digicelgroup.com Thu May 28 10:53:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 28 May 2020 16:53:38 +0000 Subject: [Rantt] Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) In-Reply-To: References: Message-ID: Hello Weby, Thank you for your reply and your fast work. @Jithin/David, Please send a team urgently at Turgeau office to pick up the spare for replacement ASAP. Regards, NOC Team From: Weby Julnot Sent: Thursday, May 28, 2020 12:47 PM To: Haiti Noc ; Hai_Tech_Transmission Cc: Luigi Roy ; Pierre Sneide Alexandre ; Steve Pedre Subject: RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Dadidson, We are configuring a new rsp, please have team to pick it up in 30 mns. Weby JULNOT, Best Regards From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Thursday, May 28, 2020 12:33 PM To: Weby Julnot >; Hai_Tech_Transmission > Cc: Luigi Roy >; Haiti Noc >; Pierre Sneide Alexandre >; Steve Pedre > Subject: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Weby/TX Team, As spoken since long time we would like to have an update about the router issue that we have on HDO010 affected both customers connected on the POP. Customers get impatient, so what can we expect in the shortest time? Awaiting your kind reply. Regards, NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From jithin.j.singh at talkpool.com Thu May 28 10:57:37 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Thu, 28 May 2020 16:57:37 +0000 Subject: [Rantt] Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) In-Reply-To: References: Message-ID: Hi All, Please take note that Junior Mathurin/TP (+509 3412 8888) will collect the Router form Turgeau. ETA 1:20 PM. BR/ Jithin Singh. From: Dadidson Sully On Behalf Of Haiti Noc Sent: Thursday, May 28, 2020 12:54 PM To: Weby Julnot ; Haiti Noc ; Hai_Tech_Transmission ; Jithin J Singh ; tp.imc.haiti at tpmanagementsa.com; david.vielot at tpmanagementsa.com; Gerry Bolante ; rantt at tpmanagementsa.com Cc: Luigi Roy ; Pierre Sneide Alexandre ; Steve Pedre ; Jean Marc Charles ; HAI_BSE ; Hai_Business_p2p_Support ; Louisy Nosly Subject: RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Weby, Thank you for your reply and your fast work. @Jithin/David, Please send a team urgently at Turgeau office to pick up the spare for replacement ASAP. Regards, NOC Team From: Weby Julnot > Sent: Thursday, May 28, 2020 12:47 PM To: Haiti Noc >; Hai_Tech_Transmission > Cc: Luigi Roy >; Pierre Sneide Alexandre >; Steve Pedre > Subject: RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Dadidson, We are configuring a new rsp, please have team to pick it up in 30 mns. Weby JULNOT, Best Regards From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Thursday, May 28, 2020 12:33 PM To: Weby Julnot >; Hai_Tech_Transmission > Cc: Luigi Roy >; Haiti Noc >; Pierre Sneide Alexandre >; Steve Pedre > Subject: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Weby/TX Team, As spoken since long time we would like to have an update about the router issue that we have on HDO010 affected both customers connected on the POP. Customers get impatient, so what can we expect in the shortest time? Awaiting your kind reply. Regards, NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Thu May 28 12:23:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 28 May 2020 18:23:11 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 2:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 02:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC383067 HDO149 RUE_DU_CENTRE Port-au-prince Huawei B Talkpool 5/28/2020 12:12 2:09:20 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 28 12:24:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 28 May 2020 18:24:06 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (02:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 02:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1088:19:20 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 839:30:20 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 425:13:20 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 362:23:20 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 212:51:20 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available. INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 126:13:20 Power Generator failure (Indeterminate) Inverter faulty. Spare needed. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 77:36:20 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 75:48:20 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G D Talkpool 5/26/2020 12:30 49:51:20 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 41:51:20 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 36:57:20 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Next update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 35:55:20 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 19:43:20 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 11:30:20 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC382910 HDO320 POINTE_A_RAQUETTES Sud Ericsson 2G D Talkpool 5/28/2020 4:48 9:33:20 RBS RBS Fault (Indeterminate) Site is on the Island, ETA: 4:30PM INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 9:09:20 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC383024 HDN258 CITE_PLANTO #REF! Ericsson 2G B Talkpool 5/28/2020 10:58 3:23:20 Power Generator failure (Indeterminate) Team is on site. INC382661 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/28/2020 11:06 3:15:20 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC383060 HGA003 DELATE Ouest Ericsson 2G+3G B Talkpool 5/28/2020 12:26 1:55:20 Dependent Affected by the power issue at the main site Affected by HDO359 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 28 12:57:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 28 May 2020 18:57:47 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 5 12 8 26 51 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 34 8 1 0 37 ZTE 7 7 2 0 7 Huawei 7 7 7 0 7 Network 48 22 10 0 51 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 3 0 3 13 51 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 408:58:57 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 156:39:10 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 107:40:37 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 10HAM INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 104:19:37 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. More update will follow INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 84:07:37 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 11:20AM INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 68:48:37 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 12:20PM INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 56:51:37 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 51:04:35 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 15:52 47:03:37 Power Generator Failure (Faulty AVR) Faulty AVR and AC Alternator needed to be replaced. ETA:3:00PM INC381727 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 5/26/2020 18:18 44:37:37 Dependent Affected by the power issue at the main site Affected by HDO399 INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 40:43:35 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC383088 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/28/2020 14:06 31:23:57 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN222 INC383088 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/28/2020 14:06 30:23:57 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC383094 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/28/2020 14:02 29:23:57 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383094 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/28/2020 14:02 28:23:57 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383094 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/28/2020 14:02 27:23:57 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383094 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/28/2020 14:02 26:23:57 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383094 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/28/2020 14:02 25:23:57 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC383082 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/28/2020 13:38 24:23:57 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC383080 HDC303 TI DESDUNES Artibonite Ericsson 2G D Talkpool 5/28/2020 13:34 23:23:57 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h35 PM INC383115 HAIDN033 BASE_AMERICAINE_COW Nord ZTE 2G+3G+LTE B Talkpool 5/28/2020 13:09 22:23:57 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h25 PM INC383114 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 5/28/2020 11:50 21:23:57 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 04h25 PM INC383112 COW032 ENNERY Artibonite Ericsson 2G D Talkpool 5/28/2020 11:50 20:23:57 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC253 INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 20:13:37 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC383112 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/28/2020 11:50 19:23:57 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC253 INC382732 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 18:45 19:23:29 Power Generator Failure (Regulator) Regulator faulty, Team is on way to collected spare at Digicel WH, ETA 04:00PM INC383112 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/28/2020 11:50 18:23:57 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h30 PM INC383024 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 5/28/2020 10:58 17:23:57 Power Power Failure (Indeterminate) Team is on the site for corrective INC382812 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 16:25:37 Power Generator failure (Indeterminate) Rectifer 48 Volts faulty, follow up is ongoing INC383002 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 5/28/2020 9:42 16:23:57 Transmission Transmission (Indeterminate) Power team was on the site and confirmed the issue related to TX. TX team has been informed INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 15:48:57 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382822 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 15:47:37 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 2:32 AM. ETR to be provided by them INC382947 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 5/28/2020 9:26 15:23:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/28/2020 at 01h18 PM. Feedback is expected from them INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/28/2020 6:06 14:23:57 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382729 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/28/2020 6:06 13:23:57 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 12:23:57 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC382237 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 5:36 11:23:57 Power Generator failure (Water Pump Issue) Water pump is faulty. ETR to be provided INC382905 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/28/2020 3:52 11:03:37 Power Generator failure (Indeterminate) Portable genset is out of fuel. follow up is doing to refill INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 10:23:57 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 9:23:57 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by Talkpool team. Next update to share once available. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 8:23:57 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced. New update will be share once available INC382881 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/28/2020 4:58 7:23:57 Power Generator failure (Indeterminate) Team will be back on site, ETA not yet provided INC382930 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/28/2020 7:45 6:23:57 Power Generator failure (Indeterminate) Back up genset is out of fuel, follow up is ongoing by TP team ETR to be provided. INC382939 HDO410 GRAND BOIS Ouest Ericsson 2G D Talkpool 5/28/2020 9:06 5:49:37 Dependent Affected by the power issue at the main site Affected by HDO370 INC383060 HDO359 VIALET Ouest Ericsson 2G B Talkpool 5/28/2020 12:26 2:29:37 Transmission Transmission (Indeterminate) BFU faulty, spare needed. New update will be shared once available INC383060 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G D Talkpool 5/28/2020 12:26 2:29:37 Dependent Affected by the power issue at the main site Affected by HDO359 INC383060 HGA030 MIRAGOANE_II Nippes Ericsson 2G A Talkpool 5/28/2020 12:26 2:29:37 Dependent Affected by the power issue at the main site Affected by HDO359 INC383060 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 5/28/2020 12:26 2:29:37 Dependent Affected by the power issue at the main site Affected by HDO359 INC383108 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 5/28/2020 12:26 2:29:37 Power Generator failure (Fuel issue) Team has been informed, ETA: 3:00PM INC383078 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G+3G B Talkpool 5/28/2020 13:34 1:21:37 Power Generator failure (Fuel issue) Team has been informed, ETA to be provided INC383078 HDO393 RUE SALOMON_MERGER Ouest Ericsson 3G B Talkpool 5/28/2020 13:34 1:21:37 Dependent Affected by the power issue at the main site Affected by HDS010 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 28th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for yesterday May 27th Security Next update May 28th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 28 14:32:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 28 May 2020 20:32:09 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 5 15 7 17 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 8 1 0 26 ZTE 8 8 3 0 8 Huawei 10 10 9 0 10 Network 40 26 13 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 3 0 1 8 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 411:21:26 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 159:02:26 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 129:19:26 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced. New update will be share once available INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 109:16:26 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 10AM INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 105:55:26 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. More update will follow INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 85:43:26 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 11:20AM INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 70:24:26 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 12:20PM INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 67:31:26 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by Talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 66:11:26 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 58:27:26 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 53:27:26 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 43:06:26 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382237 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 5:36 34:55:26 Power Generator failure (Water Pump Issue) Water pump is faulty. ETR to be provided INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 21:49:26 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382732 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 18:45 21:46:26 Power Generator Failure (Regulator) Regulator faulty, Team is on way to collected spare at Digicel WH, ETA 04:00PM INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 21:01:26 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 18:11:26 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382812 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 18:01:26 Power Generator failure (Indeterminate) Rectifier 48 Volts faulty, follow up is ongoing INC382822 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 17:23:26 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 2:32 AM. ETR to be provided by them INC382947 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M_Fuel 5/28/2020 3:53 12:38:26 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDN030 INC382881 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/28/2020 4:58 11:33:26 Power Generator failure (Indeterminate) Team will be back on site, ETA expired, new ETA is expected from team. INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/28/2020 6:06 10:25:26 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. TX team has been also notified to check INC382939 HDO410 GRAND BOIS Ouest Ericsson 2G D Talkpool 5/28/2020 9:06 7:25:26 Dependent Affected by the power issue at the main site Affected by HDO370 INC382947 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 5/28/2020 9:26 7:05:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/28/2020 at 01h18 PM. Feedback is expected from them INC382939 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/28/2020 10:35 5:56:26 Power Power Failure (Indeterminate) Another team will arrive on the site as the site went down again. ETA: 4h30 PM INC383114 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 5/28/2020 11:50 4:41:26 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 04h25 PM INC383108 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 5/28/2020 12:26 4:05:26 Power Generator failure (Fuel issue) Team has been informed, ETA: 4: 30PM INC383115 HAIDN033 BASE_AMERICAINE_COW Nord ZTE 2G+3G+LTE B Talkpool 5/28/2020 13:09 3:22:26 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h25 PM (ETA expired). New update expected from team within 30mn (4h50 PM) INC383078 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G+3G B Talkpool 5/28/2020 13:34 2:57:26 Power Generator failure (Fuel issue) Team is working on site INC383078 HDO393 RUE SALOMON_MERGER Ouest Ericsson 3G B Talkpool 5/28/2020 13:34 2:57:26 Dependent Affected by the power issue at the main site Affected by HDS010 INC383080 HDC303 TI DESDUNES Artibonite Ericsson 2G D Talkpool 5/28/2020 13:34 2:57:26 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h35 PM (Expired). New update expected from team within 30mn (4h50 PM) INC383142 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 13:55 2:36:26 Power Generator failure (Indeterminate) Team is on site INC383094 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/28/2020 14:02 2:29:26 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: will be shared in 10mn INC383094 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/28/2020 14:02 2:29:26 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383094 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/28/2020 14:02 2:29:26 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383094 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/28/2020 14:02 2:29:26 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383094 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/28/2020 14:02 2:29:26 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383088 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/28/2020 14:06 2:25:26 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 5h20 PM INC383088 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/28/2020 14:06 2:25:26 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN222 INC383155 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 14:47 1:44:26 Power Generator failure (Indeterminate) Team has been dispatched, ETA not yet shared. INC383155 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/28/2020 14:47 1:44:26 Power Affected by the power issue at the main site Attached to HDO511 INC383160 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 5/28/2020 15:10 1:21:26 Power Power Failure (Indeterminate) Site running on commercial power source and will be back in service by commercial power source INC383208 HAIDC032 MONTROUIS Centre Huawei 2G+3G+LTE B Talkpool 5/28/2020 15:14 1:17:26 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC383210 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 5/28/2020 15:18 1:13:26 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 4h45 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 28th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for yesterday May 27th Security Next update May 28th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Thu May 28 14:49:51 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Thu, 28 May 2020 20:49:51 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: , Message-ID: HDN136 ? TOS HGA151 ? ETA 29-05-2020 1PM HDO493 ? Restored HGA037 ? TOS HDN033 ? TOS HDO043 ? Revised ETA 5:15pm HDS010 ? Restored HDC303 ? Restored HDC032 ? ETA 6:45pm Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 28 May 2020 16:33 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Subject: [Tp.imc.haiti] NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 5 15 7 17 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 8 1 0 26 ZTE 8 8 3 0 8 Huawei 10 10 9 0 10 Network 40 26 13 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 3 0 1 8 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 411:21:26 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 159:02:26 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 129:19:26 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced. New update will be share once available INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 109:16:26 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 10AM INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 105:55:26 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. More update will follow INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 85:43:26 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 11:20AM INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 70:24:26 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 12:20PM INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 67:31:26 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by Talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 66:11:26 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 58:27:26 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 53:27:26 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 43:06:26 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382237 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 5:36 34:55:26 Power Generator failure (Water Pump Issue) Water pump is faulty. ETR to be provided INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 21:49:26 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382732 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 18:45 21:46:26 Power Generator Failure (Regulator) Regulator faulty, Team is on way to collected spare at Digicel WH, ETA 04:00PM INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 21:01:26 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 18:11:26 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382812 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 18:01:26 Power Generator failure (Indeterminate) Rectifier 48 Volts faulty, follow up is ongoing INC382822 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 17:23:26 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 2:32 AM. ETR to be provided by them INC382947 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M_Fuel 5/28/2020 3:53 12:38:26 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDN030 INC382881 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/28/2020 4:58 11:33:26 Power Generator failure (Indeterminate) Team will be back on site, ETA expired, new ETA is expected from team. INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/28/2020 6:06 10:25:26 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. TX team has been also notified to check INC382939 HDO410 GRAND BOIS Ouest Ericsson 2G D Talkpool 5/28/2020 9:06 7:25:26 Dependent Affected by the power issue at the main site Affected by HDO370 INC382947 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 5/28/2020 9:26 7:05:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/28/2020 at 01h18 PM. Feedback is expected from them INC382939 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/28/2020 10:35 5:56:26 Power Power Failure (Indeterminate) Another team will arrive on the site as the site went down again. ETA: 4h30 PM INC383114 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 5/28/2020 11:50 4:41:26 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 04h25 PM INC383108 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 5/28/2020 12:26 4:05:26 Power Generator failure (Fuel issue) Team has been informed, ETA: 4: 30PM INC383115 HAIDN033 BASE_AMERICAINE_COW Nord ZTE 2G+3G+LTE B Talkpool 5/28/2020 13:09 3:22:26 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h25 PM (ETA expired). New update expected from team within 30mn (4h50 PM) INC383078 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G+3G B Talkpool 5/28/2020 13:34 2:57:26 Power Generator failure (Fuel issue) Team is working on site INC383078 HDO393 RUE SALOMON_MERGER Ouest Ericsson 3G B Talkpool 5/28/2020 13:34 2:57:26 Dependent Affected by the power issue at the main site Affected by HDS010 INC383080 HDC303 TI DESDUNES Artibonite Ericsson 2G D Talkpool 5/28/2020 13:34 2:57:26 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h35 PM (Expired). New update expected from team within 30mn (4h50 PM) INC383142 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 13:55 2:36:26 Power Generator failure (Indeterminate) Team is on site INC383094 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/28/2020 14:02 2:29:26 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: will be shared in 10mn INC383094 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/28/2020 14:02 2:29:26 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383094 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/28/2020 14:02 2:29:26 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383094 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/28/2020 14:02 2:29:26 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383094 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/28/2020 14:02 2:29:26 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383088 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/28/2020 14:06 2:25:26 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 5h20 PM INC383088 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/28/2020 14:06 2:25:26 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN222 INC383155 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 14:47 1:44:26 Power Generator failure (Indeterminate) Team has been dispatched, ETA not yet shared. INC383155 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/28/2020 14:47 1:44:26 Power Affected by the power issue at the main site Attached to HDO511 INC383160 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 5/28/2020 15:10 1:21:26 Power Power Failure (Indeterminate) Site running on commercial power source and will be back in service by commercial power source INC383208 HAIDC032 MONTROUIS Centre Huawei 2G+3G+LTE B Talkpool 5/28/2020 15:14 1:17:26 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC383210 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 5/28/2020 15:18 1:13:26 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 4h45 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 28th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for yesterday May 27th Security Next update May 28th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[62280295].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[62280295].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 4609AD605B004EA9BA439327DB50B161.png Type: image/png Size: 132 bytes Desc: 4609AD605B004EA9BA439327DB50B161.png URL: From Haiti.Noc at digicelgroup.com Thu May 28 16:24:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 28 May 2020 22:24:56 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1092:21:44 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 843:32:44 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 429:15:44 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 366:25:44 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 216:53:44 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available. INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 130:15:44 Power Generator failure (Indeterminate) Inverter faulty. Spare needed. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 81:38:44 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 79:50:44 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 53:53:44 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 45:53:44 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 40:59:44 RBS RBS Fault (Software Issue) Licence issue suspected, concern team has been informed. Next update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 39:57:44 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC383231 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 5/27/2020 16:24 25:59:44 Transmission Transmission (Fiber issue) Affected by fiber Turgeau-Jacmel INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 23:45:44 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 15:32:44 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC382910 HDO320 POINTE_A_RAQUETTES Sud Ericsson 2G D Talkpool 5/28/2020 4:48 13:35:44 RBS RBS Fault (Indeterminate) Site is on the Island, ETA: 4:30PM INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 13:11:44 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part not yet available. INC382661 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/28/2020 11:06 7:17:44 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC383060 HGA003 DELATE Ouest Ericsson 2G+3G B Talkpool 5/28/2020 12:26 5:57:44 Dependent Affected by the power issue at the main site Affected by HDO359 INC383203 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/28/2020 15:03 3:20:44 Power Power Failure (Solar System failure) Solar Site, Sector is expected to be up with the sunrise INC383160 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 5/28/2020 15:18 3:05:44 Power Generator failure (Indeterminate) Power commercial down, Site will be up with commercial power, No genset on site INC383169 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/28/2020 16:00 2:23:44 Power Power Failure (Solar System failure) Solar Site, Sector is expected to be up with the sunrise INC383231 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 5/28/2020 16:08 2:15:44 Fiber Transmission (Fiber issue) Affected by the Fiber cut at South area affected the link SDH028(TURGEAU)- SDH013(JACMEL), HDO557(Marcher Gaston) - HDO352(GRESSIER), SDH028(TURGEAU) - HDO358(PETIT_GOAVE) and Hex Ola - HGA040 Ola. INC383231 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 5/28/2020 16:08 2:15:44 Fiber Transmission (Fiber issue) Affected by the Fiber cut at South area affected the link SDH028(TURGEAU)- SDH013(JACMEL), HDO557(Marcher Gaston) - HDO352(GRESSIER), SDH028(TURGEAU) - HDO358(PETIT_GOAVE) and Hex Ola - HGA040 Ola. INC383231 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 5/28/2020 16:08 2:15:44 Fiber Transmission (Fiber issue) Affected by the Fiber cut at South area affected the link SDH028(TURGEAU)- SDH013(JACMEL), HDO557(Marcher Gaston) - HDO352(GRESSIER), SDH028(TURGEAU) - HDO358(PETIT_GOAVE) and Hex Ola - HGA040 Ola. INC382680 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/28/2020 17:20 1:03:44 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 28 17:32:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 28 May 2020 23:32:10 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 28th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 28th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 414:12:32 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 161:53:32 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 132:10:32 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced. New update will be share once available INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 112:07:32 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 10AM INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 108:46:32 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETR 29-05-2020 1PM INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 88:34:32 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 11:20AM INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 73:15:32 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 12:20PM INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 70:22:32 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by Talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 69:02:32 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 61:18:32 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 56:18:32 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 45:57:32 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382237 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 5:36 37:46:32 Power Generator failure (Water Pump Issue) Water pump is faulty. ETR to be provided INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 24:40:32 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 23:52:32 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 21:02:32 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382812 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 20:52:32 Power Generator failure (Indeterminate) Rectifier 48 Volts faulty, Plan to recover the site is expected from the concerned team. INC382822 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 20:14:32 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 2:32 AM. ETR to be provided by them INC382947 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M_Fuel 5/28/2020 3:53 15:29:32 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDN030 INC382881 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/28/2020 4:58 14:24:32 Power Generator failure (Indeterminate) Team is on site. INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/28/2020 6:06 13:16:32 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC382939 HDO410 GRAND BOIS Ouest Ericsson 2G D Talkpool 5/28/2020 9:06 10:16:32 Dependent Affected by the power issue at the main site Affected by HDO370 INC382947 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 5/28/2020 9:26 9:56:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/28/2020 at 01h18 PM. Feedback is expected from them INC382939 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/28/2020 10:35 8:47:32 Power Power Failure (Indeterminate) Talkpool is not managing his team to arrive on the site. ETA to be provided INC383114 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 5/28/2020 11:50 7:32:32 Transmission Transmission (Indeterminate) Power team was on the site and confirmed TX issue. TX team has been informed to check the site. ETA: Not yet available INC383094 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/28/2020 14:02 5:20:32 Power Power Failure (Indeterminate) Backup genset has been removed without waiting the connection of the new Ascot on site. Follow up is ongoing. ETR not yet available INC383094 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/28/2020 14:02 5:20:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383094 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/28/2020 14:02 5:20:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383094 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/28/2020 14:02 5:20:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383094 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/28/2020 14:02 5:20:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383088 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/28/2020 14:06 5:16:32 Transmission Transmission (Indeterminate) Power team was on the site and confirmed TX issue. TX team has been informed to check the site. ETA: Not yet available INC383088 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/28/2020 14:06 5:16:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN222 INC383155 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 14:47 4:35:32 Power Generator failure (Indeterminate) Back up genset is out of fuel, follow up is ongoing with TP team. INC383155 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/28/2020 14:47 4:35:32 Power Affected by the power issue at the main site Attached to HDO511 INC383160 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 5/28/2020 15:10 4:12:32 Power Power Failure (Indeterminate) Site running on commercial power source and will be back in service by commercial power source INC383112 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/28/2020 16:00 3:22:32 Power Generator failure (Breaker Tripped) Site down again. Circuit breaker cannot support the load. Follow up is ongoing with team. ETR not yet available INC383112 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/28/2020 16:00 3:22:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC253 INC383112 COW032 ENNERY Artibonite Ericsson 2G D Talkpool 5/28/2020 16:00 3:22:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC253 INC383231 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson 3G B Talkpool 5/28/2020 16:08 3:14:32 Fiber Transmission (Fiber issue) Affected by the Fiber cut at South area INC383231 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 5/28/2020 16:08 3:14:32 Fiber Transmission (Fiber issue) Affected by the Fiber cut at South area INC383231 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 5/28/2020 16:08 3:14:32 Fiber Transmission (Fiber issue) Affected by the Fiber cut at South area INC383231 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 5/28/2020 16:08 3:14:32 Fiber Transmission (Fiber issue) Affected by the Fiber cut at South area INC383190 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/28/2020 16:46 2:36:32 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383196 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 5/28/2020 16:46 2:36:32 Transmission Transmission (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC383226 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 5/28/2020 17:32 1:50:32 Power Power Failure (Indeterminate) Due to heavy rain in the region. The intervention cannot be performed. ETA not yet available INC383226 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 5/28/2020 17:32 1:50:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO434 INC383245 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/28/2020 17:42 1:40:32 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC383242 HAIGA067 CARACOLIE_II Grande-Anse ZTE 2G+3G B Talkpool 5/28/2020 17:52 1:30:32 Power Generator failure (Indeterminate) Team is informed, ETA: 7:15PM INC383309 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/28/2020 17:58 1:24:32 Power Generator failure (Indeterminate) It remain in the area now, ETA cannot be shared now, ETA is expected. INC383306 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 18:04 1:18:32 Power Generator failure (Indeterminate) Team is informed, ETA cannot be provided, due to the rain. INC383310 HDO354 DUFORT Ouest ZTE 2G+3G A Talkpool 5/28/2020 18:06 1:16:32 Power Generator failure (Indeterminate) Team is informed, ETA: 7:25PM INC383308 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 18:11 1:11:32 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1093:20:32 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 844:31:32 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 430:14:32 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 367:24:32 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 217:52:32 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available. INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 131:14:32 Power Generator failure (Indeterminate) Inverter faulty. Spare needed. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 82:37:32 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 80:49:32 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 54:52:32 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 46:52:32 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 41:58:32 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Next update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 40:56:32 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 24:44:32 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 16:31:32 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC382910 HDO320 POINTE_A_RAQUETTES Sud Ericsson 2G D Talkpool 5/28/2020 4:48 14:34:32 RBS RBS Fault (Indeterminate) Site is on the Island, ETA: 4:30PM INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 14:10:32 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part not yet available. INC382661 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/28/2020 11:06 8:16:32 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC383060 HGA003 DELATE Ouest Ericsson 2G+3G B Talkpool 5/28/2020 12:26 6:56:32 Dependent Affected by the power issue at the main site Affected by HDO359 INC383203 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/28/2020 15:03 4:19:32 Power Power Failure (Solar System failure) Solar Site, Sector is expected to be up with the sunrise INC383169 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/28/2020 16:00 3:22:32 Power Power Failure (Solar System failure) Solar Site, Sector is expected to be up with the sunrise INC383231 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 5/28/2020 16:08 3:14:32 Fiber Transmission (Fiber issue) Affected by the Fiber cut at South area. INC383231 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 5/28/2020 16:08 3:14:32 Fiber Transmission (Fiber issue) Affected by the Fiber cut at South area. INC383231 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 5/28/2020 16:08 3:14:32 Fiber Transmission (Fiber issue) Affected by the Fiber cut at South area. INC383231 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 5/28/2020 16:24 2:58:32 Transmission Transmission (Fiber issue) Affected by fiber Turgeau-Jacmel INC382680 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/28/2020 17:20 2:02:32 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 28th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for yesterday May 27th Security Next update May 28th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC382737 HDO101 RESERVOIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 17:56 5/28/2020 8:13 14:17:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Failed to switch due alarm in the rectifiers. Need to be justified rectifier module failed, restart genset and switch on auto mode. INC382737 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/27/2020 17:56 5/28/2020 8:13 14:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO101 Cascaded Back on air with the main site. INC382824 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/27/2020 23:22 5/28/2020 8:55 9:33:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker Tripped Need to be justified Breaker reset and genset restarted. INC382824 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 23:22 5/28/2020 8:55 9:33:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Attached to HDO021 Cascaded Back on air with the main site. INC382683 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 19:30 5/28/2020 9:27 13:57:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay fuel added and genset restarted. INC382683 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/27/2020 19:30 5/28/2020 9:27 13:57:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Attached to HDO511 Cascaded Back on air with the main site. INC382844 HDO012 BOLOSSE Port-au-prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 8:38 5/28/2020 9:47 1:09:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to faulty water pump OK high temp due to water pump fault, team added 1 1/2 gallon water, restart INC382848 HAIDO571 TRUTIER_LAGRENADE Port-au-prince ZTE 2G+3G B Talkpool 5/28/2020 4:33 5/28/2020 11:50 7:17:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure on Genset Need to be justified low oil pressure, rear seal, front seal has made, team added 1 gallon of oil, INC382934 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 8:20 5/28/2020 10:33 2:13:00 4:00:00 Compliant Power Generator Failure (CPS Failure) CPS Battery discharged OK The battery has been charged and system restarted INC382967 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 10:09 5/28/2020 13:33 3:24:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK stop on mode auto, dc low voltage, genset restart automatically without power intervention INC382814 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 5/27/2020 22:40 5/28/2020 12:24 13:44:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay fuel added and genset restarted. INC382851 HAIDO526 CHEAU D'EAU Port-au-prince ZTE 2G+3G+LTE B Talkpool 5/28/2020 6:00 5/28/2020 13:44 7:44:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure on Genset Need to be justified low oil pressure, rear seal, front seal has made, team added 1 gallon of oil, INC382930 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/28/2020 7:45 5/28/2020 16:00 8:15:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay fuel added and genset restarted. INC382732 HDO493 RUE_CAPOIS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/27/2020 18:45 5/28/2020 17:45 23:00:00 4:00:00 Not Compliant Power Generator Failure (Faulty AVR) Faulty AVR Need to be justified AVR has been replaced. INC382907 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/28/2020 3:52 5/28/2020 8:15 4:23:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset out of fuel Need to be justified Team added 6 gal fuel on portable genset/restart INC382864 HDO356 GRAND_GOAVE Ouest Ericsson 2G+3G C Talkpool 5/28/2020 4:17 5/28/2020 8:15 3:58:00 4:00:00 Compliant Power Generator failure (Indeterminate) Inverter fail due to low capacity OK Inverter fail due to low capacity. Team turned it on INC382864 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 5/28/2020 4:17 5/28/2020 8:15 3:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO356 Cascaded Back in service with the main site INC382927 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 5/28/2020 7:32 5/28/2020 8:15 0:43:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Cascaded No intervention site back in service by itself INC382884 HAIGA123 MORNE_ANDRE Grande-Anse Ericsson 2G C Talkpool 5/28/2020 7:49 5/28/2020 8:15 0:26:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system fail OK Solar system restored INC382883 HAIDS107 LA_FRESILIERE Sud Ericsson 2G+3G C Talkpool 5/28/2020 7:37 5/28/2020 8:15 0:38:00 4:00:00 Compliant Power Power Failure (Solar System failure) Low oil pressure, rear seal and front sea OK Low oil pressure, rear seal and front seal, team 1.5 gal oil and 1/2 gal coolant and restarted INC382830 HDO359 VIALET Ouest Ericsson 2G B Talkpool 5/27/2020 23:56 5/28/2020 8:15 8:19:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) PDU burned and some dc power cable Need to be justified site is on air after we replaced PDU burned and some dc power cable INC382830 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G D Talkpool 5/27/2020 23:56 5/28/2020 10:00 10:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO359 Cascaded Back in service with the main site INC382830 HGA030 MIRAGOANE_II Nippes Ericsson 2G A Talkpool 5/27/2020 23:56 5/28/2020 10:00 10:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO359 Cascaded Back in service with the main site INC382830 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 5/27/2020 23:56 5/28/2020 10:00 10:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO359 Cascaded Back in service with the main site INC382882 HDS226 AQUIN Ouest Ericsson 2G+3G A Talkpool 5/28/2020 7:38 5/28/2020 10:00 2:22:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK No intervention site back in service by itself INC382936 HGA034 POCHETTE BOJO Ouest Ericsson 2G B Talkpool 5/28/2020 8:39 5/28/2020 10:00 1:21:00 4:00:00 Compliant Power Generator failure (Indeterminate) low oil pressure, rear seal OK low oil pressure, rear seal, team added 1 gal oil/restarted INC382302 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/27/2020 19:02 5/28/2020 12:02 17:00:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Solar system restored INC381663 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 5/28/2020 12:02 57:08:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) AVR fault Need to be justified AVR fault, AVR replaced INC381663 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 5/26/2020 2:54 5/28/2020 12:02 57:08:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS232 Cascaded Back in service with the main site INC380553 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Digicel 5/23/2020 9:56 5/28/2020 12:02 122:06:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC381727 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/26/2020 15:52 5/28/2020 14:02 46:10:00 4:00:00 Not Compliant Power Generator Failure (Faulty AVR) AC ALT P11 and AVR faulty Need to be justified AC ALT P11 and AVR faulty, AC ALT P11 and AVR replaced. INC381727 HDO430 PLATON BESACE Ouest Ericsson 2G D Talkpool 5/26/2020 18:18 5/28/2020 14:02 43:44:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO399 Cascaded Back in service with the main site INC382905 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 5/28/2020 3:52 5/28/2020 14:02 10:10:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC383078 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G+3G B Talkpool 5/28/2020 13:34 5/28/2020 14:02 0:28:00 4:00:00 Compliant Power Generator failure (Indeterminate) high temp, fan belt broken OK high temp, fan belt broken, fan belt replaced, restarted INC383108 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 5/28/2020 12:26 5/28/2020 16:02 3:36:00 4:00:00 Compliant Power Generator failure (Indeterminate) refueling done OK Refueling done, power team bleed and restarted INC382799 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/28/2020 3:50 5/28/2020 9:50 6:00:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature on the working genset Need to be justified 1 gallon of coolant has been added then genset restarted INC382210 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 9:05 5/28/2020 8:32 23:27:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service once the batteries get enough charge INC382655 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 5/27/2020 17:18 5/28/2020 7:28 14:10:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Starter battery faulty and High temperature Need to be justified 1 gallon of coolant has been added then genset restarted with an external battery INC382836 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 5/28/2020 0:06 5/28/2020 9:11 9:05:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC382836 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 5/28/2020 0:06 5/28/2020 9:11 9:05:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC280 Cascaded The site is back in service once the issue solved at HDC280 INC382789 HDC309 DELUGE Artibonite Huawei 2G+3G+LTE B Talkpool 5/27/2020 23:37 5/28/2020 10:28 10:51:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC382789 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C Talkpool 5/27/2020 23:37 5/28/2020 10:28 10:51:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC309 Cascaded The site is back in service once the issue solved at HDC309 INC382789 HAIDC003 PIERRE_PAYEN Artibonite Huawei 2G+3G+LTE B Talkpool 5/27/2020 23:37 5/28/2020 10:28 10:51:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC309 Cascaded The site is back in service once the issue solved at HDC309 INC382696 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/27/2020 20:24 5/28/2020 10:39 14:15:00 4:00:00 Not Compliant Power Power Failure (Power connection fail) RBS was not powered Need to be justified Power outage on BTS_2106 Inverter has been reset INC382935 HDC234 CERCA_CARVAJAL Centre Ericsson 2G D Talkpool 5/28/2020 8:15 5/28/2020 11:14 2:59:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Over frequency on PDH012 OK The frequency has been well adjusted to get the issue solved INC382935 HDN236 MOMBIN_CROCHU Nord-Est Ericsson 2G D Talkpool 5/28/2020 8:15 5/28/2020 11:14 2:59:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Over frequency on PDH012 OK The frequency has been well adjusted to get the issue solved INC382935 HDN237 LA_VICTOIRE Nord Ericsson 2G C Talkpool 5/28/2020 8:15 5/28/2020 11:14 2:59:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Over frequency on PDH012 OK The frequency has been well adjusted to get the issue solved INC382935 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 5/28/2020 8:15 5/28/2020 11:14 2:59:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Over frequency on PDH012 OK The frequency has been well adjusted to get the issue solved INC382935 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 5/28/2020 8:15 5/28/2020 11:14 2:59:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Over frequency on PDH012 OK The frequency has been well adjusted to get the issue solved INC382935 HDC362 RTE_CAYAHANDE Centre Ericsson 2G D Talkpool 5/28/2020 8:15 5/28/2020 11:14 2:59:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Over frequency on PDH012 OK The frequency has been well adjusted to get the issue solved INC382871 HDC014 FLEURANCEAU Artibonite Huawei 2G+3G+LTE B Talkpool 5/28/2020 5:40 5/28/2020 11:47 6:07:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature on the working genset Need to be justified 1 gallon of coolant added then the genset restarted INC382661 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/28/2020 6:06 5/28/2020 11:12 5:06:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service once the batteries get enough charge INC383011 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 5/28/2020 10:26 5/28/2020 11:19 0:53:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Generator maintenance was performed on the site INC382751 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/28/2020 6:06 5/28/2020 13:28 7:22:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service once the batteries get enough charge INC382692 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/27/2020 19:45 5/28/2020 14:43 18:58:00 4:00:00 Not Compliant Transmission Transmission (MMU failure) MMU failure Need to be justified A cold restart has been performed on the MMU to get it back in service INC383110 HDN155 BASSIN_BLEU Nord-Ouest Ericsson 2G C Talkpool 5/28/2020 11:54 5/28/2020 12:37 0:43:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC382729 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/28/2020 6:06 5/28/2020 15:12 9:06:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service once the batteries get enough charge INC383082 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 5/28/2020 13:38 5/28/2020 14:48 1:10:00 4:00:00 Compliant Power Power Failure (DC Voltage) DC voltage due to DC cable faulty OK The faulty DC cable has been replaced then the genset restarted INC383002 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 5/28/2020 9:42 5/28/2020 15:51 6:09:00 4:00:00 Not Compliant Transmission Transmission (NPU Failure) NPU Failure Need to be justified A cold restart has been performed on the NPU to get it back in service INC383024 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 5/28/2020 10:58 5/28/2020 14:34 3:36:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC383210 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 5/28/2020 15:18 5/28/2020 17:21 2:03:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC383115 HAIDN033 BASE_AMERICAINE_COW Nord ZTE 2G+3G+LTE B Talkpool 5/28/2020 13:09 5/28/2020 18:38 5:29:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC383208 HAIDC032 MONTROUIS Centre Huawei 2G+3G+LTE B Talkpool 5/28/2020 15:14 5/28/2020 17:17 2:03:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC382654 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 5/27/2020 17:44 5/28/2020 10:00 16:16:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC382830 HGA003 DELATE Ouest Ericsson 2G B Talkpool 5/27/2020 23:56 5/28/2020 10:00 10:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO359 Cascaded Back in service with the main site INC382822 HDO394 GRESSIER/MORNE_A_CHANDELLE Sud Ericsson 2G A Talkpool 5/27/2020 23:08 5/28/2020 10:00 10:52:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC382916 HDS009 CYVADIER Sud Ericsson 2G B Talkpool 5/28/2020 5:42 5/28/2020 10:00 4:18:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC382770 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/27/2020 21:00 5/28/2020 12:07 15:07:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) indeterminate Need to be justified DTRU Has been reset INC382763 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 5/27/2020 20:24 5/28/2020 10:10 13:46:00 4:00:00 Not Compliant RBS RBS Fault (DUG Faulty) Faulty DUG Ok DUG replaced INC383210 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 2G B Talkpool 5/28/2020 15:18 5/28/2020 17:10 1:52:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending form contractor INC383024 HDN258 CITE_PLANTO Nord-Est Ericsson 2G B Talkpool 5/28/2020 10:58 5/28/2020 17:03 6:05:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending form contractor INC381926 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/26/2020 22:20 5/28/2020 13:38 39:18:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) indeterminate Need to be justified RCA and resolution details still pending form contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 28 20:00:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 29 May 2020 02:00:12 +0000 Subject: [Rantt] 5 SITES in leogane area - Down from 20H40 to 21H40 Message-ID: Hi All, Be notified that we had the below 5 sites in leogane area that were down for 1 hour during the rain. @ Weby and Jithin as discussed we observe that those sites go down along with the sites attached with HDO388(That were already down today: 19H02 for pwr issue at HDO388) at each time we have rains. Can you please investigate further to determinate where broken point is. Thank you for your support. Refernce: INC383350 Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration INC383350 HDO409 CHAVANNES Ouest Ericsson 2G C Talkpool 28-May-20 28-May-20 1:00:00 INC383350 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 2G A Talkpool 28-May-20 28-May-20 1:00:00 INC383350 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G A Talkpool 28-May-20 28-May-20 1:00:00 INC383350 COW075 HAVEN_COW Ouest Ericsson 2G D Talkpool 28-May-20 28-May-20 1:00:00 INC383350 HDS322 CAS JACQUES/MARIGOT Sud-Est Ericsson 2G C Talkpool 28-May-20 28-May-20 1:00:00 ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From jithin.j.singh at talkpool.com Thu May 28 20:05:27 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Fri, 29 May 2020 02:05:27 +0000 Subject: [Rantt] 5 SITES in leogane area - Down from 20H40 to 21H40 In-Reply-To: References: Message-ID: Hello NOC/Sasoun, Please provide access for Roldan Consul/TP (+509 37010727) at Hexagon for investigating the root cause of this failure. Thank you. BR/ Jithin Singh. From: Sasoun Deronis On Behalf Of Haiti Noc Sent: Thursday, May 28, 2020 10:00 PM To: Jithin J Singh ; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; Gerry Bolante ; rantt at tpmanagementsa.com Cc: HAI_Tech_Noc ; Mahesha Sannappa Shetty ; Jean Acciari ; Jean Arleff Israel Chery ; Hai_Tech_Transmission ; Francois Boyer ; Eng Teck Ng Subject: 5 SITES in leogane area - Down from 20H40 to 21H40 Hi All, Be notified that we had the below 5 sites in leogane area that were down for 1 hour during the rain. @ Weby and Jithin as discussed we observe that those sites go down along with the sites attached with HDO388(That were already down today: 19H02 for pwr issue at HDO388) at each time we have rains. Can you please investigate further to determinate where broken point is. Thank you for your support. Refernce: INC383350 Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration INC383350 HDO409 CHAVANNES Ouest Ericsson 2G C Talkpool 28-May-20 28-May-20 1:00:00 INC383350 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 2G A Talkpool 28-May-20 28-May-20 1:00:00 INC383350 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G A Talkpool 28-May-20 28-May-20 1:00:00 INC383350 COW075 HAVEN_COW Ouest Ericsson 2G D Talkpool 28-May-20 28-May-20 1:00:00 INC383350 HDS322 CAS JACQUES/MARIGOT Sud-Est Ericsson 2G C Talkpool 28-May-20 28-May-20 1:00:00 ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Thu May 28 20:41:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 29 May 2020 02:41:55 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 11 10 8 19 48 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 27 12 2 0 32 ZTE 6 6 1 0 6 Huawei 10 10 9 0 10 Network 43 28 12 0 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 1 0 5 8 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 417:22:11 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 165:03:11 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 135:20:11 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced. New update will be share once available INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 115:17:11 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 10AM INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 111:56:11 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETR 29-05-2020 1PM INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 91:44:11 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 11:20AM INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 76:25:11 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 12:20PM INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 73:32:11 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by Talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 72:12:11 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 64:28:11 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 59:28:11 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 49:07:11 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 27:02:11 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 24:12:11 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382812 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 24:02:11 Power Generator failure (Indeterminate) Rectifier 48 Volts faulty, Plan to recover the site is expected from the concerned team. INC382822 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 23:24:11 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 2:32 AM. ETR to be provided by them INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/28/2020 6:06 16:26:11 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC383114 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 5/28/2020 11:50 10:42:11 Transmission Transmission (Indeterminate) Issue is at far end, Next update will be share INC383094 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/28/2020 14:02 8:30:11 Power Power Failure (Indeterminate) Power and TX team are working on the site INC383088 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/28/2020 14:06 8:26:11 Transmission Transmission (Indeterminate) Team is on site INC383088 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/28/2020 14:06 8:26:11 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN222 INC383155 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 14:47 7:45:11 Power Generator failure (Indeterminate) Back up genset is out of fuel, follow up is ongoing with TP team. INC383155 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/28/2020 14:47 7:45:11 Power Affected by the power issue at the main site Attached to HDO511 INC383112 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/28/2020 16:00 6:32:11 Power Generator failure (Breaker Tripped) Site down again. Circuit breaker cannot support the load. Follow up is ongoing with team. ETR not yet available INC383112 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/28/2020 16:00 6:32:11 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC253 INC383112 COW032 ENNERY Artibonite Ericsson 2G D Talkpool 5/28/2020 16:00 6:32:11 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC253 INC383220 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 5/28/2020 16:00 6:32:11 Power Generator failure (Indeterminate) TP is not managing the team to reach the site. INC383190 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/28/2020 16:46 5:46:11 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383245 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/28/2020 17:42 4:50:11 Power Power Failure (Indeterminate) Team claimed that area is unsafe , ETA 5/28/2020 8:00 AM INC383309 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/28/2020 17:58 4:34:11 Power Generator failure (Indeterminate) TP is not managing the team to reach the site. INC383306 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 18:04 4:28:11 Power Generator failure (Indeterminate) TP is not managing his team to reach the site. INC383308 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 18:11 4:21:11 Power Generator failure (Indeterminate) Team dispatched, ETA 9:40 pm. INC383257 HDO383 LA_ HATTE _II Ouest Ericsson 2G A Talkpool 5/28/2020 18:56 3:36:11 Power Generator failure (Indeterminate) TP is not managing the team to reach the site. INC383257 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 5/28/2020 18:56 3:36:11 Dependent Affected by the power issue at the main site Affected by HDO383 INC383258 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 5/28/2020 19:06 3:26:11 Power Generator failure (Indeterminate) Team is working on the site. INC383258 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 5/28/2020 19:06 3:26:11 Dependent Affected by the power issue at the main site Affected by HDO388 INC383258 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/28/2020 19:06 3:26:11 Dependent Affected by the power issue at the main site Affected by HDO388 INC383258 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/28/2020 19:06 3:26:11 Dependent Affected by the power issue at the main site Affected by HDO388 INC383276 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/28/2020 20:04 2:28:11 Power Power Failure (Solar System failure) Site will be recovered with sunrise INC383276 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/28/2020 20:04 2:28:11 Dependent Affected by the power issue at the main site Attached to HDC318 INC383351 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/28/2020 20:21 2:11:11 Power Power Failure (Indeterminate) Team has been informed , but not ETA provided INC383274 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/28/2020 20:37 1:55:11 Power Generator failure (Indeterminate) Team dispatched, ETA 11:00 pm. INC383338 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/28/2020 20:41 1:51:11 Power Generator failure (Indeterminate) TP is not managing his team to reach the site. INC383347 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 20:46 1:46:11 Power Generator failure (Indeterminate) Team dispatched, ETA 10:20 pm. INC383348 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/28/2020 20:55 1:37:11 Power Power Failure (Indeterminate) Red Zone site , ETA 5/28/2020 8:00 AM INC383349 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 5/28/2020 21:04 1:28:11 RBS RBS Fault (Indeterminate) Team has been informed , but not ETA provided INC383355 HDO124 THOMASSIN_32 Port-au-Prince Ericsson 2G+3G+LTE A Talkpool 5/28/2020 21:06 1:26:11 Power Generator failure (Indeterminate) Team has been informed; ETA not available yet. INC383358 HDN260 PREVAL Nord Ericsson 3G B Talkpool 5/28/2020 21:28 1:04:11 RBS RBS Fault (Indeterminate) Team has been informed , but not ETA provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 28th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for yesterday May 27th Security Next update May 28th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 28 20:57:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 29 May 2020 02:57:41 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (10:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 10:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1096:55:17 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 848:06:17 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 433:49:17 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 370:59:17 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 221:27:17 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 86:12:17 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 84:24:17 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 58:27:17 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 50:27:17 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC381926 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/26/2020 22:20 48:37:17 RBS RBS Fault (Indeterminate) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 45:33:17 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 44:31:17 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 28:19:17 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 28:15:17 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382763 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 5/27/2020 20:24 26:33:17 RBS RBS Fault (DUG Failure) DUG faulty , spare need to be replaced. ETR to be provided INC382770 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/27/2020 21:00 25:57:17 RBS RBS Fault (Indeterminate) Talkpool does not manage team to reach the site. ETA 8:00AM. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 20:06:17 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 17:45:17 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available INC383257 HDO394 #N/A #N/A Ericsson 2G A Talkpool 5/28/2020 18:56 4:01:17 Dependent Affected by the power issue at the main site Affected by HDO383 INC383287 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 5/28/2020 21:17 1:40:17 Power Power Failure (Solar System failure) Sectors will be up once the solar system back to the normal INC383288 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 5/28/2020 21:46 1:11:17 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided INC383296 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 5/28/2020 22:36 0:21:17 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 28 22:40:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 29 May 2020 04:40:01 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 11 12 11 24 58 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 30 9 2 0 34 ZTE 9 9 1 0 9 Huawei 15 15 14 1 15 Network 54 33 17 1 58 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 36 1 0 2 19 58 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 419:29:02 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 167:10:02 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 137:27:02 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced. New update will be share once available INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 117:24:02 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 10AM INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 114:03:02 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETR 29-05-2020 1PM INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 93:51:02 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 11:20AM INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 78:32:02 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 12:20PM INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 75:39:02 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by Talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 74:19:02 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 66:35:02 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 61:35:02 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 51:14:02 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 29:09:02 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 26:19:02 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382812 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 26:09:02 Power Generator failure (Indeterminate) Rectifier 48 Volts faulty, Plan to recover the site is expected from the concerned team. INC382822 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 25:31:02 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 2:32 AM. ETR to be provided by them INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/28/2020 6:06 18:33:02 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC383114 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 5/28/2020 11:50 12:49:02 Transmission Transmission (Indeterminate) Access issue at Far End( HDC304) , Follow up is ongoing with site inspector INC383094 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/28/2020 14:02 10:37:02 Power Power Failure (Indeterminate) Power need HPU key to go site , follow up is ongoing INC383155 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 14:47 9:52:02 Power Generator failure (Indeterminate) Back up genset is out of fuel, follow up is ongoing with TP team. INC383155 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/28/2020 14:47 9:52:02 Power Affected by the power issue at the main site Attached to HDO511 INC383112 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/28/2020 16:00 8:39:02 Power Generator failure (Breaker Tripped) Site down again. Circuit breaker cannot support the load. Follow up is ongoing with team. ETR not yet available INC383112 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/28/2020 16:00 8:39:02 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC253 INC383112 COW032 ENNERY Artibonite Ericsson 2G D Talkpool 5/28/2020 16:00 8:39:02 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC253 INC383190 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/28/2020 16:46 7:53:02 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383245 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/28/2020 17:42 6:57:02 Power Power Failure (Indeterminate) Team claimed that area is unsafe , ETA 5/28/2020 8:00 AM INC383309 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/28/2020 17:58 6:41:02 Power Generator failure (Indeterminate) TP is not managing the team to reach the site. INC383306 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/28/2020 18:04 6:35:02 Power Generator failure (Indeterminate) TP is not managing his team to reach the site. INC383308 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 18:11 6:28:02 Power Generator failure (Indeterminate) TP is not managing his team to reach the site. INC383257 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 5/28/2020 18:56 5:43:02 Dependent Affected by the power issue at the main site Affected by HDO383 INC383258 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 5/28/2020 19:06 5:33:02 Power Generator failure (Indeterminate) Team still working on the site. INC383258 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 5/28/2020 19:06 5:33:02 Dependent Affected by the power issue at the main site Affected by HDO388 INC383258 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/28/2020 19:06 5:33:02 Dependent Affected by the power issue at the main site Affected by HDO388 INC383258 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/28/2020 19:06 5:33:02 Dependent Affected by the power issue at the main site Affected by HDO388 INC383276 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/28/2020 20:04 4:35:02 Power Power Failure (Solar System failure) Site will be recovered with sunrise INC383276 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/28/2020 20:04 4:35:02 Dependent Affected by the power issue at the main site Attached to HDC318 INC383351 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/28/2020 20:21 4:18:02 Power Power Failure (Solar System failure) Site will be recovered with sunrise INC383274 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/28/2020 20:37 4:02:02 Power Generator failure (Indeterminate) Access issue follow-up is ongoing with the site inspector to grant access. INC383338 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/28/2020 20:41 3:58:02 Power Generator failure (Indeterminate) TP is not managing his team to reach the site. INC383348 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/28/2020 20:55 3:44:02 Power Power Failure (Indeterminate) Red Zone site , ETA 5/28/2020 8:00 AM INC383372 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/28/2020 22:15 2:24:02 Power Generator failure (Indeterminate) Team is informed, ETA not provided yet INC383373 HAIDS269 BOISROND_CAMP PERIN Sud ZTE 2G+3G C Talkpool 5/28/2020 22:15 2:24:02 Power Generator failure (Indeterminate) TP is not managing the team to reach the site. INC383373 HAIDS188 MAZENOD_CAMP-PERRIN Sud ZTE 2G+3G D Talkpool 5/28/2020 22:15 2:24:02 Dependent Affected by the power issue at the main site Affected by HDS269 INC382680 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/28/2020 22:21 2:18:02 Power Power Failure (Solar System failure) Sectors will be restored with sunrise INC383503 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 5/28/2020 22:30 2:09:02 Power Generator failure (Indeterminate) TP is not managing his team to reach the site. INC383067 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 22:31 2:08:02 Power Generator failure (Indeterminate) TP is not able to provide an update regarding this case. INC383067 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 22:31 2:08:02 Dependent Affected by the power issue at the main site Affected by HDO149 INC383067 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 22:31 2:08:02 Dependent Affected by the power issue at the main site Affected by HDO149 INC383067 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/28/2020 22:31 2:08:02 Dependent Affected by the power issue at the main site Affected by HDO149 INC383369 HDO226 NOUAILLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 22:45 1:54:02 Dependent Affected by the power issue at the main site Affected by HDO611 INC383369 HDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 22:45 1:54:02 Power Generator failure (Indeterminate) Access issue at night; team will reach the site this morning around 8:00 am. INC383518 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 1:05:02 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO316 THOMAZEAU Ouest Ericsson 2G B Talkpool 5/28/2020 23:34 1:05:02 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 1:05:02 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 1:05:02 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 1:05:02 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 1:05:02 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 1:05:02 Dependent Affected by the Transmission issue at the main site Affected by HDO315 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 28th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for yesterday May 27th Security Next update May 28th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 28 22:45:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 29 May 2020 04:45:28 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1098:42:41 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 849:53:41 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 435:36:41 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 372:46:41 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 223:14:41 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 87:59:41 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 86:11:41 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 60:14:41 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 52:14:41 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC381926 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/26/2020 22:20 50:24:41 RBS RBS Fault (Indeterminate) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 47:20:41 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 46:18:41 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 30:06:41 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 30:02:41 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382763 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 5/27/2020 20:24 28:20:41 RBS RBS Fault (DUG Failure) DUG faulty , spare need to be replaced.ETR to be provided INC382770 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/27/2020 21:00 27:44:41 RBS RBS Fault (Indeterminate) Talkpool does not manage team to reach the site. ETA 8:00AM. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 21:53:41 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 19:32:41 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available INC383231 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 5/28/2020 16:08 8:36:41 Fiber Transmission (Fiber issue) Affected by the Fiber cut at South area affected the link SDH028(TURGEAU)- SDH013(JACMEL), HDO557(Marcher Gaston) - HDO352(GRESSIER), SDH028(TURGEAU) - HDO358(PETIT_GOAVE) and Hex Ola - HGA040 Ola. INC383231 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 5/28/2020 16:08 8:36:41 Fiber Transmission (Fiber issue) Affected by the Fiber cut at South area affected the link SDH028(TURGEAU)- SDH013(JACMEL), HDO557(Marcher Gaston) - HDO352(GRESSIER), SDH028(TURGEAU) - HDO358(PETIT_GOAVE) and Hex Ola - HGA040 Ola. INC383257 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/28/2020 18:56 5:48:41 Dependent Affected by the power issue at the main site Affected by HDO383 INC383364 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/28/2020 20:40 4:04:41 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided INC383287 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 5/28/2020 21:17 3:27:41 Power Power Failure (Solar System failure) Sectors will be up once solar system back to the normal. INC383288 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 5/28/2020 21:46 2:58:41 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available INC383365 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 5/28/2020 22:18 2:26:41 Power Generator failure (Indeterminate) TP is not managing the team to reach the site. INC383296 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 5/28/2020 22:36 2:08:41 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet INC383505 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/28/2020 23:06 1:38:41 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet INC383508 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 5/28/2020 23:18 1:26:41 Power Generator failure (Indeterminate) TP is not managing the team to reach the site. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu May 28 23:46:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 29 May 2020 05:46:49 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 12 14 11 26 63 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 12 2 0 39 ZTE 9 9 1 0 9 Huawei 15 15 14 1 15 Network 56 36 17 1 63 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 38 1 0 3 21 63 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 420:36:08 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 168:17:08 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 138:34:08 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced. New update will be share once available INC380874 HDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 118:31:08 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 10AM INC381007 HGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 115:10:08 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETR 29-05-2020 1PM INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 94:58:08 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 11:20AM INC381499 HGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 79:39:08 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 12:20PM INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 76:46:08 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by Talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 75:26:08 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 67:42:08 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 62:42:08 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 52:21:08 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 30:16:08 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 27:26:08 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382812 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 27:16:08 Power Generator failure (Indeterminate) Rectifer 48 Volts faulty, Plan to recorver the site is expected from the concerned team. INC382822 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 26:38:08 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 2:32 AM. ETR to be provided by them INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/28/2020 6:06 19:40:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC383114 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 5/28/2020 11:50 13:56:08 Transmission Transmission (Indeterminate) Access issue at Far End( HDC304) , Follow up is ongoing with site inspector INC383094 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/28/2020 14:02 11:44:08 Power Power Failure (Indeterminate) TP team doesn't have the HPU ,follow up is ongoing INC383155 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 14:47 10:59:08 Power Generator failure (Indeterminate) Back up genset is out of fuel, follow up is ongoing with TP team. INC383155 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/28/2020 14:47 10:59:08 Power Affected by the power issue at the main site Attached to HDO511 INC383112 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/28/2020 16:00 9:46:08 Power Generator failure (Breaker Tripped) Site down again. Circuit breaker cannot support the load. Follow up is ongoing with team. ETR not yet available INC383112 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/28/2020 16:00 9:46:08 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC253 INC383112 COW032 ENNERY Artibonite Ericsson 2G D Talkpool 5/28/2020 16:00 9:46:08 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC253 INC383190 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/28/2020 16:46 9:00:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383245 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/28/2020 17:42 8:04:08 Power Power Failure (Indeterminate) Team claimed that area is unsafe , ETA 5/28/2020 8:00 AM INC383309 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/28/2020 17:58 7:48:08 Power Generator failure (Indeterminate) TP is not managing the team to reach the site. INC383306 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/28/2020 18:04 7:42:08 Power Generator failure (Indeterminate) TP is not managing his team to reach the site. INC383308 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 18:11 7:35:08 Power Generator failure (Indeterminate) TP is not managing his team to reach the site. INC383257 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 5/28/2020 18:56 6:50:08 Dependent Affected by the power issue at the main site Affected by HDO383 INC383258 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 5/28/2020 19:06 6:40:08 Power Generator failure (Indeterminate) Team still working on the site. INC383258 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 5/28/2020 19:06 6:40:08 Dependent Affected by the power issue at the main site Affected by HDO388 INC383258 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/28/2020 19:06 6:40:08 Dependent Affected by the power issue at the main site Affected by HDO388 INC383258 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/28/2020 19:06 6:40:08 Dependent Affected by the power issue at the main site Affected by HDO388 INC383276 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/28/2020 20:04 5:42:08 Power Power Failure (Solar System failure) Site will be recovered with sunrise INC383276 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/28/2020 20:04 5:42:08 Dependent Affected by the power issue at the main site Attached to HDC318 INC383351 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/28/2020 20:21 5:25:08 Power Power Failure (Solar System failure) Site will be recovered with sunrise INC383274 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/28/2020 20:37 5:09:08 Power Generator failure (Indeterminate) Access issue follow-up is ongoing with the site inspector to grant access. INC383338 HDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/28/2020 20:41 5:05:08 Power Generator failure (Indeterminate) TP is not managing his team to reach the site. INC383348 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/28/2020 20:55 4:51:08 Power Power Failure (Indeterminate) Red Zone site , ETA 5/28/2020 8:00 AM INC383372 HGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/28/2020 22:15 3:31:08 Power Generator failure (Indeterminate) Team is informed, ETA not provided yet INC383373 HDS269 BOISROND_CAMP PERIN Sud ZTE 2G+3G C Talkpool 5/28/2020 22:15 3:31:08 Power Generator failure (Indeterminate) Team has been informed. ETA: 6:00 AM INC383373 HDS188 MAZENOD_CAMP-PERRIN Sud ZTE 2G+3G D Talkpool 5/28/2020 22:15 3:31:08 Dependent Affected by the power issue at the main site Affected by HDS269 INC382680 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/28/2020 22:21 3:25:08 Power Power Failure (Solar System failure) Sectors will be restored with sunrise INC383503 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 5/28/2020 22:30 3:16:08 Power Generator failure (Indeterminate) TP is not managing his team to reach the site. INC383067 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 22:31 3:15:08 Power Generator failure (Indeterminate) TP is not able to provide an update regarding this case. INC383067 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 22:31 3:15:08 Dependent Affected by the power issue at the main site Affected by HDO149 INC383067 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 22:31 3:15:08 Dependent Affected by the power issue at the main site Affected by HDO149 INC383067 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/28/2020 22:31 3:15:08 Dependent Affected by the power issue at the main site Affected by HDO149 INC383369 HDO226 NOUAILLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 22:45 3:01:08 Dependent Affected by the power issue at the main site Affected by HDO611 INC383369 HDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 22:45 3:01:08 Power Generator failure (Indeterminate) Access issue at night; team will reach the site this morning around 8:00 am. INC383518 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 2:12:08 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO316 THOMAZEAU Ouest Ericsson 2G B Talkpool 5/28/2020 23:34 2:12:08 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 2:12:08 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 2:12:08 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 2:12:08 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 2:12:08 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 2:12:08 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383386 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 5/28/2020 23:52 1:54:08 Transmission Transmission (Indeterminate) Team is informed but ETA not yet available INC383386 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 5/28/2020 23:52 1:54:08 Dependent Affected by the Transmission issue at the main site Attached to HDN101 INC383386 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 5/28/2020 23:52 1:54:08 Dependent Affected by the Transmission issue at the main site Attached to HDN101 INC383521 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/29/2020 0:26 1:20:08 Power Power Failure (Indeterminate) Team is informed due to unsafe area, team will be able to reach the site around ETA 8:00 AM INC383524 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/29/2020 0:28 1:18:08 Power Power Failure (Indeterminate) Team is informed but ETA not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 28th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for yesterday May 27th Security Next update May 28th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 29 01:27:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 29 May 2020 07:27:09 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 14 14 10 24 62 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 30 10 2 0 35 ZTE 10 10 1 0 10 Huawei 17 17 16 1 17 Network 57 37 19 1 62 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 40 1 0 2 19 62 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 422:16:31 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 169:57:31 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 140:14:30 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced. New update will be share once available INC380874 HDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 120:11:31 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 10AM INC381007 HGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 116:50:30 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETR 29-05-2020 1PM INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 96:38:30 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 11:20AM INC381499 HGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 81:19:30 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 12:20PM INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 78:26:30 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by Talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 77:06:31 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 69:22:31 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 64:22:31 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 54:01:31 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 31:56:30 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 29:06:31 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382812 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 28:56:30 Power Generator failure (Indeterminate) Rectifer 48 Volts faulty, Plan to recorver the site is expected from the concerned team. INC382822 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 28:18:31 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 2:32 AM. ETR to be provided by them INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/28/2020 6:06 21:20:31 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC383114 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 5/28/2020 11:50 15:36:31 Transmission Transmission (Indeterminate) Access issue at Far End( HDC304) , Follow up is ongoing with site inspector INC383094 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/28/2020 14:02 13:24:31 Power Power Failure (Indeterminate) TP team doesn't have the HPU ,follow up is ongoing INC383155 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 14:47 12:39:30 Power Generator failure (Indeterminate) Back up genset is out of fuel, follow up is ongoing with TP team. INC383155 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/28/2020 14:47 12:39:31 Dependent Affected by the power issue at the main site Attached to HDO511 INC383112 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/28/2020 16:00 11:26:31 Power Generator failure (Breaker Tripped) Site down again. Circuit breaker cannot support the load. Follow up is ongoing with team. ETR not yet available INC383112 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/28/2020 16:00 11:26:31 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC253 INC383112 COW032 ENNERY Artibonite Ericsson 2G D Talkpool 5/28/2020 16:00 11:26:31 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC253 INC383190 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/28/2020 16:46 10:40:31 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383245 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/28/2020 17:42 9:44:30 Power Power Failure (Indeterminate) Team claimed that area is unsafe , ETA 5/28/2020 8:00 AM INC383309 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/28/2020 17:58 9:28:30 Power Generator failure (Indeterminate) TP is not managing the team to reach the site. INC383306 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/28/2020 18:04 9:22:30 Power Generator failure (Indeterminate) TP is not managing his team to reach the site. INC383308 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 18:11 9:15:30 Power Generator failure (Indeterminate) TP is not managing his team to reach the site. INC383258 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 5/28/2020 19:06 8:20:31 Power Generator failure (Indeterminate) Power and Hybrid team still working on the site. INC383258 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 5/28/2020 19:06 8:20:31 Dependent Affected by the power issue at the main site Affected by HDO388 INC383258 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/28/2020 19:06 8:20:31 Dependent Affected by the power issue at the main site Affected by HDO388 INC383258 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/28/2020 19:06 8:20:31 Dependent Affected by the power issue at the main site Affected by HDO388 INC383276 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/28/2020 20:04 7:22:31 Power Power Failure (Solar System failure) Site will be recovered with sunrise INC383276 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/28/2020 20:04 7:22:31 Dependent Affected by the power issue at the main site Attached to HDC318 INC383351 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/28/2020 20:21 7:05:31 Power Power Failure (Solar System failure) Site will be recovered with sunrise INC383338 HDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/28/2020 20:41 6:45:30 Power Generator failure (Indeterminate) TP is not managing his team to reach the site at this time. Team will reach the site at 6:20 am. INC383348 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/28/2020 20:55 6:31:30 Power Power Failure (Indeterminate) Red Zone site , ETA 5/28/2020 8:00 AM INC383372 HGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/28/2020 22:15 5:11:31 Power Generator failure (Indeterminate) TP is not managing the team to reach the site. INC383373 HDS269 BOISROND_CAMP PERIN Sud ZTE 2G+3G C Talkpool 5/28/2020 22:15 5:11:30 Power Generator failure (Indeterminate) Team has been informed. ETA: 6:00 AM INC383373 HDS188 MAZENOD_CAMP-PERRIN Sud ZTE 2G+3G D Talkpool 5/28/2020 22:15 5:11:30 Dependent Affected by the power issue at the main site Affected by HDS269 INC382680 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/28/2020 22:21 5:05:30 Power Power Failure (Solar System failure) Sectors will be restored with sunrise INC383503 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 5/28/2020 22:30 4:56:31 Power Generator failure (Indeterminate) TP is not managing his team to reach the site at this time. Team will reach the site at 6:40 am. INC383067 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 22:31 4:55:30 Power Generator failure (Indeterminate) TP is not managing his team to reach the site at this time. Team will reach the site at 6:30 am. INC383067 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 22:31 4:55:30 Dependent Affected by the power issue at the main site Affected by HDO149 INC383067 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 22:31 4:55:30 Dependent Affected by the power issue at the main site Affected by HDO149 INC383067 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/28/2020 22:31 4:55:31 Dependent Affected by the power issue at the main site Affected by HDO149 INC383369 HDO226 NOUAILLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 22:45 4:41:31 Dependent Affected by the power issue at the main site Affected by HDO611 INC383369 HDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 22:45 4:41:31 Power Generator failure (Indeterminate) Access issue at night; team will reach the site this morning around 8:00 am. INC383527 HDO354 DUFORT Ouest Ericsson 3G A Talkpool 5/28/2020 23:06 4:20:30 Power Generator Failure (Head cylinder) Faulty Head Cylinder, need to be replaced. ETR not provided yet INC383510 HGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G B Talkpool 5/28/2020 23:23 4:03:31 Power Generator failure (Indeterminate) The roof of the house where the generator was housed is cracked, reported by TP team. INC383518 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 3:52:31 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO316 THOMAZEAU Ouest Ericsson 2G B Talkpool 5/28/2020 23:34 3:52:31 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 3:52:31 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 3:52:31 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 3:52:31 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 3:52:31 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 3:52:31 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383400 HDO447 COICOU_MEYOTTE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/29/2020 1:39 1:47:31 Power Power Failure (Indeterminate) Team has been informed; ETA 4:00 am. INC383297 HDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 2:15 1:11:31 Power Power Failure (Indeterminate) TP is not managing his team to reach the site at this time. Team will reach the site at 7:10 am INC383605 HDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 2:21 1:05:31 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC383613 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 5/29/2020 2:40 0:46:31 Power Generator failure (Indeterminate) Team has been informed. ETA: 5:50 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 28th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for yesterday May 27th Security Next update May 28th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 29 01:38:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 29 May 2020 07:38:47 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1101:35:50 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 852:46:50 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 438:29:50 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 375:39:50 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 226:07:50 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 90:52:50 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 89:04:50 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 63:07:50 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 55:07:50 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC381926 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/26/2020 22:20 53:17:50 RBS RBS Fault (Indeterminate) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 50:13:50 RBS RBS Fault (Software Issue) Licence issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 49:11:50 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 32:59:50 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 32:55:50 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382763 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 5/27/2020 20:24 31:13:50 RBS RBS Fault (DUG Failure) DUG faulty , spare need to be replaced.ETR to be provided INC382770 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/27/2020 21:00 30:37:50 RBS RBS Fault (Indeterminate) Talkpool does not manage team to reach the site. ETA 8:00AM. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 24:46:50 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 22:25:50 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available INC383257 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/28/2020 18:56 8:41:50 Dependent Affected by the power issue at the main site Affected by HDO383 INC383364 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/28/2020 20:40 6:57:50 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided INC383287 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 5/28/2020 21:17 6:20:50 Power Power Failure (Solar System failure) Sectors will be up once solar solar system back up INC383288 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 5/28/2020 21:46 5:51:50 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available INC383365 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 5/28/2020 22:18 5:19:50 Power Generator failure (Indeterminate) Team has been informed. ETA: 6:00 AM INC383296 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 5/28/2020 22:36 5:01:50 Power Generator failure (Indeterminate) TP is not managing the team to reach the site. INC383505 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/28/2020 23:06 4:31:50 Power Generator failure (Indeterminate) TP is not managing the team to reach the site. INC383527 HDO354 DUFORT Ouest Ericsson 2G A Talkpool 5/28/2020 23:06 4:31:50 Power Generator Failure (Head cylinder) Faulty Head Cylinder, need to be replaced. ETR not provided yet INC383508 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 5/28/2020 23:18 4:19:50 Power Generator failure (Indeterminate) The team cannot reach to the site at night, due it's located in private house. ETA: 6:00 AM INC383524 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/29/2020 0:30 3:07:50 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided INC383615 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 5/29/2020 0:46 2:51:50 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided INC383610 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 2:18 1:19:50 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided INC383612 HDO390 RUE DU PORT Sud Ericsson 2G A Talkpool 5/29/2020 2:22 1:15:50 Power Generator failure (Indeterminate) Team has been informed. ETA: 7:00 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 29 02:39:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 29 May 2020 08:39:51 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 17 17 12 30 76 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 31 13 2 0 48 ZTE 10 10 1 0 10 Huawei 14 14 13 1 18 Network 55 37 16 1 76 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 48 1 0 4 23 76 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 423:22:29 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 171:03:29 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 141:20:29 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced. New update will be share once available INC380874 HDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 121:17:29 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 10AM INC381007 HGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 117:56:29 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETR 29-05-2020 1PM INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 97:44:29 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 11:20AM INC381499 HGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 82:25:29 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 12:20PM INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 79:32:29 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by Talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 78:12:29 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 70:28:29 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 65:28:29 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 55:07:29 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 33:02:29 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 30:12:29 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382812 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 30:02:29 Power Generator failure (Indeterminate) Rectifier 48 Volts faulty, Plan to recover the site is expected from the concerned team. INC382822 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 29:24:29 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 2:32 AM. ETR to be provided by them INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/28/2020 6:06 22:26:29 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC383114 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 5/28/2020 11:50 16:42:29 Transmission Transmission (Indeterminate) Access issue at Far End( HDC304) , Follow up is ongoing with site inspector INC383094 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/28/2020 14:02 14:30:29 Power Power Failure (Indeterminate) TP team doesn't have the HPU ,follow up is ongoing INC383155 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 14:47 13:45:29 Power Generator failure (Indeterminate) Back up genset is out of fuel, follow up is ongoing with TP team. INC383155 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/28/2020 14:47 13:45:29 Dependent Affected by the power issue at the main site Attached to HDO511 INC383112 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/28/2020 16:00 12:32:29 Power Generator failure (Breaker Tripped) Site down again. Circuit breaker cannot support the load. Follow up is ongoing with team. ETR not yet available INC383112 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/28/2020 16:00 12:32:29 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC253 INC383112 COW032 ENNERY Artibonite Ericsson 2G D Talkpool 5/28/2020 16:00 12:32:29 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC253 INC383190 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/28/2020 16:46 11:46:29 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383245 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/28/2020 17:42 10:50:29 Power Power Failure (Indeterminate) Team claimed that area is unsafe , ETA 5/28/2020 8:00 AM INC383309 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/28/2020 17:58 10:34:29 Power Generator failure (Indeterminate) TP is not managing the team to reach the site. INC383306 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/28/2020 18:04 10:28:29 Power Generator failure (Indeterminate) TP is not managing his team to reach the site. INC383308 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 18:11 10:21:29 Power Generator failure (Indeterminate) TP is not managing his team to reach the site. INC383258 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 5/28/2020 19:06 9:26:29 Power Generator failure (Indeterminate) Power team is waiting for backup from Tx team, they will back on the site at 5:50 AM INC383258 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 5/28/2020 19:06 9:26:29 Dependent Affected by the power issue at the main site Affected by HDO388 INC383258 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/28/2020 19:06 9:26:29 Dependent Affected by the power issue at the main site Affected by HDO388 INC383258 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/28/2020 19:06 9:26:29 Dependent Affected by the power issue at the main site Affected by HDO388 INC383276 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/28/2020 20:04 8:28:29 Power Power Failure (Solar System failure) Site will be recovered with sunrise INC383276 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/28/2020 20:04 8:28:29 Dependent Affected by the power issue at the main site Attached to HDC318 INC383351 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/28/2020 20:21 8:11:29 Power Power Failure (Solar System failure) Site will be recovered with sunrise INC383338 HDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/28/2020 20:41 7:51:29 Power Generator failure (Indeterminate) TP is not managing his team to reach the site. Team will reach the site at 6:20 am. INC383348 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/28/2020 20:55 7:37:29 Power Power Failure (Indeterminate) Red Zone site , ETA 5/28/2020 8:00 AM INC383372 HGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/28/2020 22:15 6:17:29 Power Generator failure (Indeterminate) TP is not managing the team to reach the site. INC383373 HDS269 BOISROND_CAMP PERIN Sud ZTE 2G+3G C Talkpool 5/28/2020 22:15 6:17:29 Power Generator failure (Indeterminate) Team has been informed. ETA: 6:00 AM INC383373 HDS188 MAZENOD_CAMP-PERRIN Sud ZTE 2G+3G D Talkpool 5/28/2020 22:15 6:17:29 Dependent Affected by the power issue at the main site Affected by HDS269 INC382680 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/28/2020 22:21 6:11:29 Power Power Failure (Solar System failure) Sectors will be restored with sunrise INC383503 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 5/28/2020 22:30 6:02:29 Power Generator failure (Indeterminate) TP is not managing his team to reach the site. Team will reach the site at 6:40 am. INC383067 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 22:31 6:01:29 Power Generator failure (Indeterminate) TP is not managing his team to reach the site. Team will reach the site at 6:30 am. INC383067 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 22:31 6:01:29 Dependent Affected by the power issue at the main site Affected by HDO149 INC383067 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 22:31 6:01:29 Dependent Affected by the power issue at the main site Affected by HDO149 INC383067 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/28/2020 22:31 6:01:29 Dependent Affected by the power issue at the main site Affected by HDO149 INC383369 HDO226 NOUAILLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 22:45 5:47:29 Dependent Affected by the power issue at the main site Affected by HDO611 INC383369 HDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 22:45 5:47:29 Power Generator failure (Indeterminate) Access issue at night; team will reach the site this morning around 8:00 am. INC383527 HDO354 DUFORT Ouest Ericsson 3G A Talkpool 5/28/2020 23:06 5:26:29 Power Generator Failure (Head cylinder) Faulty Head Cylinder, need to be replaced. ETR not provided yet INC383510 HGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G B Talkpool 5/28/2020 23:23 5:09:29 Power Generator failure (Indeterminate) The roof of the house where the generator was located is cracked, reported the TP team INC383518 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 4:58:29 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO316 THOMAZEAU Ouest Ericsson 2G B Talkpool 5/28/2020 23:34 4:58:29 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 4:58:29 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 4:58:29 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 4:58:29 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 4:58:29 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 4:58:29 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383386 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 5/28/2020 23:52 4:40:29 Transmission Transmission (Indeterminate) TP cannot provide any update for the site INC383386 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 5/28/2020 23:52 4:40:29 Dependent Affected by the Transmission issue at the main site Attached to HDN101 INC383386 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 5/28/2020 23:52 4:40:29 Dependent Affected by the Transmission issue at the main site Attached to HDN101 INC383521 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/29/2020 0:26 4:06:29 Power Power Failure (Indeterminate) Team is informed due to unsafe area, team will be able to reach the site around ETA 8:00 AM INC383524 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/29/2020 0:28 4:04:29 Power Power Failure (Indeterminate) Team is informed ETA 5:00 INC383528 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 5/29/2020 1:30 3:02:29 Power Power Failure (Indeterminate) Team Refuses to go on site claimed that area isn't safe ETA 8:00 AM INC383528 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 5/29/2020 1:30 3:02:29 Dependent Affected by the power issue at the main site Affected by HDC266 INC383400 HDO447 COICOU_MEYOTTE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/29/2020 1:39 2:53:29 Power Power Failure (Indeterminate) Access issue; follow-up is ongoing with the site inspector to grant access. INC383608 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/29/2020 2:13 2:19:29 Power Power Failure (Solar System failure) Solar system failed / Site will be restored with sunrise INC383297 HDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 2:15 2:17:29 Power Power Failure (Indeterminate) TP is not managing his team to reach the site at this time. Team will reach the site at 7:10 am INC383605 HDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 2:21 2:11:29 Power Power Failure (Indeterminate) Team has been informed; ETA 6:45 am. INC383531 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/29/2020 2:38 1:54:29 Power Power Failure (Indeterminate) Team is informed ETA 6:30 AM INC383613 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 5/29/2020 2:40 1:52:29 Power Generator failure (Indeterminate) Team has been informed. ETA: 5:50 AM INC383534 HDC307 HAUT_CAY_A_HONDE Centre Ericsson 2G A Talkpool 5/29/2020 2:49 1:43:29 Power Power Failure (Indeterminate) Team is informed ETA 6:10 AM INC383536 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 5/29/2020 3:02 1:30:29 Power Power Failure (Indeterminate) Team is informed but ETA not yet available INC383537 HDN214 DONDON Nord Ericsson 3G C Talkpool 5/29/2020 3:05 1:27:29 Transmission Transmission (Indeterminate) Team will be on site around 7:00 AM INC383537 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/29/2020 3:05 1:27:29 Dependent Affected by the Transmission issue at the main site Affected by HDC259 INC383539 HDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/29/2020 3:27 1:05:29 Power Power Failure (Indeterminate) Team has been informed; ETA 6:35 am. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 28th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for yesterday May 27th Security Next update May 28th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 29 05:00:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 29 May 2020 11:00:40 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1104:58:07 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 856:09:07 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 441:52:07 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 379:02:07 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 229:30:07 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 94:15:07 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 92:27:07 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 66:30:07 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 58:30:07 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC381926 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/26/2020 22:20 56:40:07 RBS RBS Fault (Indeterminate) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 53:36:07 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 52:34:07 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 36:22:07 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 36:18:07 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382763 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 5/27/2020 20:24 34:36:07 RBS RBS Fault (DUG Failure) DUG faulty , spare need to be replaced. ETR to be provided INC382770 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/27/2020 21:00 34:00:07 RBS RBS Fault (Indeterminate) Talkpool does not manage team to reach the site. ETA 8:00AM. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 28:09:07 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 25:48:07 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available INC383257 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/28/2020 18:56 12:04:07 Dependent Affected by the power issue at the main site Affected by HDO383 INC383364 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/28/2020 20:40 10:20:07 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided INC383287 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 5/28/2020 21:17 9:43:07 Power Power Failure (Solar System failure) Sectors will be up once solar system back up INC383288 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 5/28/2020 21:46 9:14:07 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available INC383365 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 5/28/2020 22:18 8:42:07 Power Generator failure (Indeterminate) Team has been informed. ETA: 6:00 AM INC383296 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 5/28/2020 22:36 8:24:07 Power Generator failure (Indeterminate) TP is not managing the team to reach the site. INC383505 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/28/2020 23:06 7:54:07 Power Generator failure (Indeterminate) TP is not managing the team to reach the site. INC383508 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 5/28/2020 23:18 7:42:07 Power Generator failure (Indeterminate) The team cannot reach to the site at night, due it's located in private house. ETA: 6:00 AM INC383524 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/29/2020 0:30 6:30:07 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided INC383615 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 5/29/2020 0:46 6:14:07 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided INC383610 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 2:18 4:42:07 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided INC383612 HDO390 RUE DU PORT Sud Ericsson 2G A Talkpool 5/29/2020 2:22 4:38:07 Power Generator failure (Indeterminate) Team has been informed. ETA: 7:00 AM INC383619 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 5/29/2020 5:14 1:46:07 Dependent Affected by the power issue at the main site Affected by HDS361 INC383619 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 5/29/2020 5:14 1:46:07 Dependent Affected by the power issue at the main site Affected by HDS361 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. 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Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 29 05:31:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 29 May 2020 11:31:29 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 29th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 29th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 426:14:14 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 173:55:14 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 144:12:14 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced. New update will be share once available INC380874 HDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 124:09:14 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 10AM INC381007 HGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 120:48:14 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETR 29-05-2020 1PM INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 100:36:14 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 11:20AM INC381499 HGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 85:17:14 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 12:20PM INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 82:24:14 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by Talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 81:04:14 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 73:20:14 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 68:20:14 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 57:59:14 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 35:54:14 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 33:04:14 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382812 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 32:54:14 Power Generator failure (Indeterminate) Rectifier 48 Volts faulty, Plan to recover the site is expected from the concerned team. INC382822 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 32:16:14 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 2:32 AM. ETR to be provided by them INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/28/2020 6:06 25:18:14 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC383114 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 5/28/2020 11:50 19:34:14 Transmission Transmission (Indeterminate) Access issue at Far End( HDC304) , Follow up is ongoing with site inspector INC383094 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/28/2020 14:02 17:22:14 Power Power Failure (Indeterminate) TP team doesn't have the HPU key ,follow up is ongoing INC383155 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 14:47 16:37:14 Power Generator failure (Indeterminate) Back up genset is out of fuel, follow up is ongoing with TP team. INC383155 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/28/2020 14:47 16:37:14 Dependent Affected by the power issue at the main site Attached to HDO511 INC383112 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/28/2020 16:00 15:24:14 Power Generator failure (Breaker Tripped) Site down again. Circuit breaker cannot support the load. Follow up is ongoing with team. ETR not yet available INC383112 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/28/2020 16:00 15:24:14 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC253 INC383112 COW032 ENNERY Artibonite Ericsson 2G D Talkpool 5/28/2020 16:00 15:24:14 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC253 INC383245 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/28/2020 17:42 13:42:14 Power Power Failure (Indeterminate) Team claimed that area is unsafe , ETA 5/28/2020 8:00 AM INC383309 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/28/2020 17:58 13:26:14 Power Generator failure (Indeterminate) Team is waiting for the access. INC383258 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 5/28/2020 19:06 12:18:14 Power Generator failure (Indeterminate) Team is working on the site INC383258 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 5/28/2020 19:06 12:18:14 Dependent Affected by the power issue at the main site Affected by HDO388 INC383258 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/28/2020 19:06 12:18:14 Dependent Affected by the power issue at the main site Affected by HDO388 INC383258 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/28/2020 19:06 12:18:14 Dependent Affected by the power issue at the main site Affected by HDO388 INC383276 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/28/2020 20:04 11:20:14 Power Power Failure (Solar System failure) Site will be recovered with sunrise INC383338 HDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/28/2020 20:41 10:43:14 Power Generator failure (Indeterminate) ETA 6:20 am expired. New update is expected from TP. INC383348 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/28/2020 20:55 10:29:14 Power Power Failure (Indeterminate) Red Zone site , ETA 5/28/2020 8:00 AM INC383280 HGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 5/28/2020 20:59 10:25:14 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced. ETR not provided yet INC383372 HGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/28/2020 22:15 9:09:14 Power Generator failure (Indeterminate) TP is not managing the team to reach the site. INC383373 HDS269 BOISROND_CAMP PERIN Sud ZTE 2G+3G C Talkpool 5/28/2020 22:15 9:09:14 Power Generator failure (Indeterminate) Team is working on the site INC383373 HDS188 MAZENOD_CAMP-PERRIN Sud ZTE 2G+3G D Talkpool 5/28/2020 22:15 9:09:14 Dependent Affected by the power issue at the main site Affected by HDS269 INC382680 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/28/2020 22:21 9:03:14 Power Power Failure (Solar System failure) Site will be restored with sunrise INC383503 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 5/28/2020 22:30 8:54:14 Power Generator failure (Indeterminate) ETA 6:40 am expired. Team is expected to be on site at 7:45 am. INC383067 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 22:31 8:53:14 Power Generator failure (Indeterminate) ETA 6:30 am expired. Team will reach the site at 7:45 am. INC383067 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 22:31 8:53:14 Dependent Affected by the power issue at the main site Affected by HDO149 INC383067 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 22:31 8:53:14 Dependent Affected by the power issue at the main site Affected by HDO149 INC383067 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/28/2020 22:31 8:53:14 Dependent Affected by the power issue at the main site Affected by HDO149 INC383369 HDO226 NOUAILLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 22:45 8:39:14 Dependent Affected by the power issue at the main site Affected by HDO611 INC383369 HDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 22:45 8:39:14 Power Generator failure (Indeterminate) Access issue at night; team will reach the site this morning around 8:00 am. INC383510 HGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G B Talkpool 5/28/2020 23:23 8:01:14 Power Generator failure (Indeterminate) The roof of the house where the generator was located is cracked, reported the TP team INC383516 HGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 5/28/2020 23:29 7:55:14 Power Generator failure (Indeterminate) TP is not managing the team to reach the site. INC383518 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 7:50:14 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO316 THOMAZEAU Ouest Ericsson 2G B Talkpool 5/28/2020 23:34 7:50:14 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 7:50:14 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 7:50:14 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 7:50:14 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 7:50:14 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 7:50:14 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383386 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 5/28/2020 23:52 7:32:14 Transmission Transmission (Indeterminate) Team is on site INC383386 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 5/28/2020 23:52 7:32:14 Dependent Affected by the Transmission issue at the main site Attached to HDN101 INC383386 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 5/28/2020 23:52 7:32:14 Dependent Affected by the Transmission issue at the main site Attached to HDN101 INC383521 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/29/2020 0:26 6:58:14 Power Power Failure (Indeterminate) Team is informed due to unsafe area, team will be able to reach the site around ETA 8:00 AM INC383528 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 5/29/2020 1:30 5:54:14 Power Power Failure (Indeterminate) Team Refuses to go on site claimed that area isn't safe ETA 8:00 AM INC383528 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 5/29/2020 1:30 5:54:14 Dependent Affected by the power issue at the main site Affected by HDC266 INC383400 HDO447 COICOU_MEYOTTE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/29/2020 1:39 5:45:14 Power Power Failure (Indeterminate) Access issue; follow-up is ongoing with the site inspector to grant access. INC383608 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/29/2020 2:13 5:11:14 Power Power Failure (Solar System failure) Solar system failed / Site will be restored with sunrise INC383297 HDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 2:15 5:09:14 Power Power Failure (Indeterminate) TP is not managing his team to reach the site at this time. Team will reach the site at 7:10 am INC383605 HDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 2:21 5:03:14 Power Power Failure (Indeterminate) ETA 6:45 am expired. New update is expected from TP. INC383612 HDO390 RUE DU PORT Sud Ericsson 2G+3G A Talkpool 5/29/2020 2:22 5:02:14 Power Generator failure (Indeterminate) Team has been informed. ETA: 7:00 AM INC383612 HDO425 DANO Ouest Ericsson 2G D Talkpool 5/29/2020 2:22 5:02:14 Dependent Affected by the power issue at the main site Affected by HDO390 INC383612 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G D Talkpool 5/29/2020 2:22 5:02:14 Dependent Affected by the power issue at the main site Affected by HDO390 INC383531 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/29/2020 2:38 4:46:14 Power Power Failure (Indeterminate) Team is informed ETA 7:30 AM INC383613 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 5/29/2020 2:40 4:44:14 Power Generator failure (Indeterminate) Team has been informed. ETA: expired, new ETA: 7:00 AM INC383534 HDC307 HAUT_CAY_A_HONDE Centre Ericsson 2G A Talkpool 5/29/2020 2:49 4:35:14 Power Power Failure (Indeterminate) Team is on site INC383536 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 5/29/2020 3:02 4:22:14 Power Power Failure (Indeterminate) Team is informed but ETA not yet available INC383537 HDN214 DONDON Nord Ericsson 3G C Talkpool 5/29/2020 3:05 4:19:14 Transmission Transmission (Indeterminate) Team is waiting for access INC383537 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/29/2020 3:05 4:19:14 Dependent Affected by the Transmission issue at the main site Affected by HDC259 INC383539 HDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/29/2020 3:27 3:57:14 Power Power Failure (Indeterminate) ETA 6:35 am expired. New update is expected from TP. INC383542 HDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/29/2020 4:20 3:04:14 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. ETA 8:10 am. INC383618 HGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 5/29/2020 4:29 2:55:14 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise INC383619 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 5/29/2020 5:14 2:10:14 Power Generator failure (Indeterminate) Team has been informed. ETA: 7:00 AM INC383619 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 5/29/2020 5:14 2:10:14 Dependent Affected by the power issue at the main site Affected by HDS361 INC383619 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 5/29/2020 5:14 2:10:14 Dependent Affected by the power issue at the main site Affected by HDS361 INC383619 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 5/29/2020 5:14 2:10:14 Dependent Affected by the power issue at the main site Affected by HDS361 INC383619 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 5/29/2020 5:14 2:10:14 Dependent Affected by the power issue at the main site Affected by HDS361 INC383619 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/29/2020 5:14 2:10:14 Dependent Affected by the power issue at the main site Affected by HDS361 INC383619 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/29/2020 5:14 2:10:14 Dependent Affected by the power issue at the main site Affected by HDS361 INC383619 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 5/29/2020 5:14 2:10:14 Dependent Affected by the power issue at the main site Affected by HDS361 INC383621 HDO354 DUFORT Ouest Ericsson 2G+3G A Talkpool 5/29/2020 5:22 2:02:14 Power Generator failure (Indeterminate) Faulty Head Cylinder, need to be replaced. ETR not provided yet INC383621 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/29/2020 5:22 2:02:14 Dependent Affected by the power issue at the main site Affected by HDO354 INC383621 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 3G B Talkpool 5/29/2020 5:22 2:02:14 Dependent Affected by the power issue at the main site Affected by HDO354 INC383621 HDO367 DARBONNE Ouest Ericsson 3G A Talkpool 5/29/2020 5:22 2:02:14 Dependent Affected by the power issue at the main site Affected by HDO354 INC383621 HDO385 BINOT LESTERE_COW Ouest Ericsson 3G A Talkpool 5/29/2020 5:22 2:02:14 Dependent Affected by the power issue at the main site Affected by HDO354 INC383621 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G A Talkpool 5/29/2020 5:22 2:02:14 Dependent Affected by the power issue at the main site Affected by HDO354 INC383621 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 5/29/2020 5:22 2:02:14 Dependent Affected by the power issue at the main site Affected by HDO354 INC383550 HDO451 LABOULE 23 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 5:44 1:40:14 Power Power Failure (Indeterminate) Team has been informed; ETA 7:30 am. INC383190 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/29/2020 6:02 1:22:14 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383276 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/29/2020 6:02 1:22:14 Dependent Affected by the power issue at the main site Attached to HDC318 INC383351 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/29/2020 6:02 1:22:14 Power Power Failure (Solar System failure) Site will be recovered with sunrise INC383627 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/29/2020 6:06 1:18:14 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet INC383553 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 5/29/2020 6:18 1:06:14 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet INC383624 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 6:38 0:46:14 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1105:22:14 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 856:33:14 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 442:16:14 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC375740 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/13/2020 11:58 379:26:14 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 229:54:14 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 94:39:14 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 92:51:14 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 66:54:14 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 58:54:14 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC381926 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/26/2020 22:20 57:04:14 RBS RBS Fault (Indeterminate) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 54:00:14 RBS RBS Fault (Software Issue) Licence issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 52:58:14 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 36:46:14 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 36:42:14 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382763 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 5/27/2020 20:24 35:00:14 RBS RBS Fault (DUG Failure) DUG faulty , spare need to be replaced.ETR to be provided INC382770 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/27/2020 21:00 34:24:14 RBS RBS Fault (Indeterminate) Talkpool does not manage team to reach the site. ETA 8:00AM. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 28:33:14 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 26:12:14 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available INC383257 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/28/2020 18:56 12:28:14 Dependent Affected by the power issue at the main site Affected by HDO383 INC383364 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/28/2020 20:40 10:44:14 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided INC383287 HDN135 LA _VALLEE Nord-Ouest Ericsson 2G D Talkpool 5/28/2020 21:17 10:07:14 Power Power Failure (Solar System failure) Sectors will be up once solar solar system back up INC383288 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 5/28/2020 21:46 9:38:14 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available INC383365 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 5/28/2020 22:18 9:06:14 Power Generator failure (Indeterminate) Team has been informed. ETA: 6:00 AM INC383296 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 5/28/2020 22:36 8:48:14 Power Generator failure (Indeterminate) TP is not managing the team to reach the site. INC383505 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/28/2020 23:06 8:18:14 Power Generator failure (Indeterminate) TP is not managing the team to reach the site. INC383508 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 5/28/2020 23:18 8:06:14 Power Generator failure (Indeterminate) The team cannot reach to the site at night, due it's located in private house. ETA: 6:00 AM INC383524 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/29/2020 0:30 6:54:14 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided INC383615 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 5/29/2020 0:46 6:38:14 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided INC383610 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 2:18 5:06:14 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided INC383612 HDO390 RUE DU PORT Sud Ericsson 2G A Talkpool 5/29/2020 2:22 5:02:14 Power Generator failure (Indeterminate) Team has been informed. ETA: 7:00 AM INC383619 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 5/29/2020 5:14 2:10:14 Dependent Affected by the power issue at the main site Affected by HDS361 INC383619 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 5/29/2020 5:14 2:10:14 Dependent Affected by the power issue at the main site Affected by HDS361 Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 28th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for yesterday May 27th Security Next update May 28th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC383272 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 20:01 5/28/2020 21:24 1:23:00 4:00:00 Compliant Power Generator failure (High temperature) high temp due to Dirty radiator OK 3/4 gallon of coolant added INC383347 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 20:46 5/28/2020 23:28 2:41:36 4:00:00 Compliant Power Generator failure (Low oil Pressure) low oil pressure due to rear seal faulty OK 2 gallon of oil added after alarm has been reset. INC383355 HDO124 THOMASSIN_32 Port-au-Prince Ericsson 2G+3G+LTE A Talkpool 5/28/2020 21:06 5/28/2020 23:40 2:34:28 4:00:00 Compliant Power Generator Failure (Overspeed) Due to bad configuration OK configuration has been adjusted and alarm cleared by TP power team INC383362 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/28/2020 21:43 5/29/2020 1:32 3:48:42 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC383274 HDO671 CHRIST_ROI_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/28/2020 20:37 5/28/2020 23:34 2:57:09 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped OK Alarm has been reset; and genset was restarted. INC383308 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 18:11 5/29/2020 0:03 5:51:48 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) low oil pressure due to rear/front seal faulty Need to be justified 1 and half gallon of oil added. 1 gallon of coolant added and genset was restarted. INC383526 HDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 4:17 5/29/2020 6:33 2:15:38 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC383306 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 18:04 5/29/2020 6:39 12:34:48 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC382939 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/28/2020 10:35 5/28/2020 18:35 8:00:00 4:00:00 Not Compliant Power Generator failure (High temperature) Water consumption Need to be justified 1/gal of water added and genset restarted INC383160 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 5/28/2020 15:10 5/28/2020 17:10 2:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Off grid OK Back on air with commercial power INC383196 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 5/28/2020 16:46 5/28/2020 18:10 1:24:00 4:00:00 Compliant Transmission Transmission (High temp on TN) Climate door faulty OK Cold restart make on the NPU INC383226 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 5/28/2020 17:32 5/28/2020 18:32 1:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is restore with no intervention INC383226 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 5/28/2020 17:32 5/28/2020 18:32 1:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO434 Cascaded Recovered with the main site INC383094 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/28/2020 14:02 5/28/2020 17:45 3:43:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC261 Cascaded Site is restored with the main site INC383094 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/28/2020 14:02 5/28/2020 17:45 3:43:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC261 Cascaded Site is restored with the main site INC383094 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/28/2020 14:02 5/28/2020 17:45 3:43:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC261 Cascaded Site is restored with the main site INC383094 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/28/2020 14:02 5/28/2020 17:45 3:43:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC261 Cascaded Site is restored with the main site INC382947 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 5/28/2020 9:26 5/28/2020 20:26 11:00:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Need to be justified Fuel has been added and genset restarted INC382237 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/27/2020 5:36 5/27/2020 19:45 14:09:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is restore with no intervention INC383318 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G B Talkpool 5/28/2020 19:01 5/28/2020 20:48 1:47:00 4:00:00 Compliant Power Power Failure (Indeterminate) Failed to start OK Genset restarted on auto mode and ZTE cabinet has been reset INC383277 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G B Talkpool 5/28/2020 20:26 5/28/2020 21:51 1:25:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is restore with no intervention INC383088 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/28/2020 14:06 5/28/2020 22:35 8:29:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) NPU failure Need to be justified Cold restart make on the NPU at far end (HDN221) INC383088 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/28/2020 14:06 5/28/2020 22:35 8:29:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDN222 Cascaded Restored with the main site INC383358 HDN260 PREVAL Nord Ericsson 3G B Talkpool 5/28/2020 21:28 5/28/2020 23:37 2:09:00 4:00:00 Compliant RBS RBS Fault (DUW failure) DUW Failed OK Power reset made on DUW INC383524 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/29/2020 0:28 5/29/2020 6:55 6:27:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Cascaded Site is restored but RCA and resolutions details are awaiting from team INC383220 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 5/28/2020 16:00 5/29/2020 2:23 10:23:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified. RCA and resolution details still pending from the contractor INC383257 HDO383 LA_ HATTE _II Ouest Ericsson 2G A Talkpool 5/28/2020 18:56 5/29/2020 1:17 6:21:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified. RCA and resolution details still pending from the contractor INC383231 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson 3G B Talkpool 5/28/2020 16:08 5/29/2020 1:10 9:02:20 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the Fiber cut at South area affected the link SDH028(TURGEAU)- SDH013(JACMEL), HDO557(Marcher Gaston) - HDO352(GRESSIER), SDH028(TURGEAU) - HDO358(PETIT_GOAVE) and Hex Ola - HGA040 Ola. Cascaded Back in service once link restored INC383231 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 5/28/2020 16:08 5/29/2020 1:10 9:02:20 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the Fiber cut at South area affected the link SDH028(TURGEAU)- SDH013(JACMEL), HDO557(Marcher Gaston) - HDO352(GRESSIER), SDH028(TURGEAU) - HDO358(PETIT_GOAVE) and Hex Ola - HGA040 Ola. Cascaded Back in service once link restored INC383231 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/28/2020 16:08 5/29/2020 1:10 9:02:20 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the Fiber cut at South area affected the link SDH028(TURGEAU)- SDH013(JACMEL), HDO557(Marcher Gaston) - HDO352(GRESSIER), SDH028(TURGEAU) - HDO358(PETIT_GOAVE) and Hex Ola - HGA040 Ola. Cascaded Back in service once link restored INC383231 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 5/28/2020 16:08 5/29/2020 1:10 9:02:20 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the Fiber cut at South area affected the link SDH028(TURGEAU)- SDH013(JACMEL), HDO557(Marcher Gaston) - HDO352(GRESSIER), SDH028(TURGEAU) - HDO358(PETIT_GOAVE) and Hex Ola - HGA040 Ola. Cascaded Back in service once link restored INC383231 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 5/28/2020 16:08 5/29/2020 1:10 9:02:20 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the Fiber cut at South area affected the link SDH028(TURGEAU)- SDH013(JACMEL), HDO557(Marcher Gaston) - HDO352(GRESSIER), SDH028(TURGEAU) - HDO358(PETIT_GOAVE) and Hex Ola - HGA040 Ola. Cascaded Back in service once link restored INC383231 HDO354 DUFORT Ouest Ericsson 3G A Talkpool 5/28/2020 16:08 5/29/2020 1:10 9:02:20 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the Fiber cut at South area affected the link SDH028(TURGEAU)- SDH013(JACMEL), HDO557(Marcher Gaston) - HDO352(GRESSIER), SDH028(TURGEAU) - HDO358(PETIT_GOAVE) and Hex Ola - HGA040 Ola. Cascaded Back in service once link restored Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC383231 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 5/28/2020 16:08 5/28/2020 22:00 5:52:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by the Fiber cut at South area affected the link SDH028(TURGEAU)- SDH013(JACMEL), HDO557(Marcher Gaston) - HDO352(GRESSIER), SDH028(TURGEAU) - HDO358(PETIT_GOAVE) and Hex Ola - HGA040 Ola. Cascaded Back in service once link restored INC383231 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 5/28/2020 16:08 5/28/2020 22:00 5:52:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by the Fiber cut at South area affected the link SDH028(TURGEAU)- SDH013(JACMEL), HDO557(Marcher Gaston) - HDO352(GRESSIER), SDH028(TURGEAU) - HDO358(PETIT_GOAVE) and Hex Ola - HGA040 Ola. Cascaded Back in service once link restored Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 29 06:50:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 29 May 2020 12:50:22 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 21 18 15 34 88 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 37 12 2 0 55 ZTE 13 13 1 0 13 Huawei 17 17 16 1 20 Network 67 42 19 1 88 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 50 1 0 3 34 88 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 427:39:40 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 175:20:40 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 145:37:40 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced. New update will be share once available INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 125:34:40 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 10AM INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 122:13:40 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETR 29-05-2020 1PM INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 102:01:40 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 11:20AM INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 86:42:40 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 12:20PM INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 83:49:40 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by Talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 82:29:40 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 74:45:40 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 69:45:40 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 59:24:40 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 37:19:40 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 34:29:40 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382812 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 34:19:40 Power Generator failure (Indeterminate) Rectifier 48 Volts faulty, Plan to recover the site is expected from the concerned team. INC382822 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 33:41:40 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 2:32 AM. ETR to be provided by them INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/28/2020 6:06 26:43:40 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC383114 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 5/28/2020 11:50 20:59:40 Transmission Transmission (Indeterminate) Access issue at Far End( HDC304). Follow up is ongoing with site inspector INC383094 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/28/2020 14:02 18:47:40 Power Power Failure (Indeterminate) TP team doesn't have the HPU key. Follow up is ongoing. New Update will be shared within 45mn (9h30 AM) INC383155 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 14:47 18:02:40 Power Generator failure (Indeterminate) Back up genset is out of fuel, follow up is ongoing with TP team. INC383155 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/28/2020 14:47 18:02:40 Dependent Affected by the power issue at the main site Attached to HDO511 INC383112 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/28/2020 16:00 16:49:40 Power Generator failure (Breaker Tripped) Site down again. Circuit breaker cannot support the load. Follow up is ongoing with team. ETR not yet available INC383112 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/28/2020 16:00 16:49:40 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC253 INC383112 COW032 ENNERY Artibonite Ericsson 2G D Talkpool 5/28/2020 16:00 16:49:40 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC253 INC383258 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 5/28/2020 19:06 13:43:40 Power Generator failure (Indeterminate) Team is working on the site INC383258 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 5/28/2020 19:06 13:43:40 Dependent Affected by the power issue at the main site Affected by HDO388 INC383258 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/28/2020 19:06 13:43:40 Dependent Affected by the power issue at the main site Affected by HDO388 INC383258 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/28/2020 19:06 13:43:40 Dependent Affected by the power issue at the main site Affected by HDO388 INC383338 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/28/2020 20:41 12:08:40 Power Generator failure (Indeterminate) Team is on site, waiting for access. INC383348 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/28/2020 20:55 11:54:40 Power Power Failure (Indeterminate) Red Zone site. ETA 8:00 AM (Expired). New update will be shared within 45mn (9h30 AM) INC383280 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 5/28/2020 20:59 11:50:40 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced. ETR not provided yet INC383372 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/28/2020 22:15 10:34:40 Power Generator failure (Indeterminate) Team has been informed. ETA: 8:20 AM INC383373 HAIDS269 BOISROND_CAMP PERIN Sud ZTE 2G+3G C Talkpool 5/28/2020 22:15 10:34:40 Power Generator failure (Indeterminate) Team is working on the site INC383373 HAIDS188 MAZENOD_CAMP-PERRIN Sud ZTE 2G+3G D Talkpool 5/28/2020 22:15 10:34:40 Dependent Affected by the power issue at the main site Affected by HDS269 INC382680 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/28/2020 22:21 10:28:40 Power Power Failure (Solar System failure) Site will be restored with sunrise INC383503 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 5/28/2020 22:30 10:19:40 Power Generator failure (Indeterminate) Team is working on site INC383067 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 22:31 10:18:40 Power Generator failure (Indeterminate) ETA expired. New ETA will be share soon. INC383067 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 22:31 10:18:40 Dependent Affected by the power issue at the main site Affected by HDO149 INC383067 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 22:31 10:18:40 Dependent Affected by the power issue at the main site Affected by HDO149 INC383067 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/28/2020 22:31 10:18:40 Dependent Affected by the power issue at the main site Affected by HDO149 INC383369 HDO226 NOUAILLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 22:45 10:04:40 Dependent Affected by the power issue at the main site Affected by HDO611 INC383369 HDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 22:45 10:04:40 Power Generator failure (Indeterminate) Access issue at night; team will reach the site this morning around 8:30 am. INC383510 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G B Talkpool 5/28/2020 23:23 9:26:40 Power Generator failure (Indeterminate) The roof of the house where the generator was located is cracked, reported the TP team INC383516 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 5/28/2020 23:29 9:20:40 Power Generator failure (Indeterminate) TP is not managing the team to reach the site. INC383518 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 9:15:40 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 9:15:40 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 9:15:40 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 9:15:40 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 9:15:40 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO316 THOMAZEAU Ouest Ericsson 2G B Talkpool 5/28/2020 23:34 9:15:40 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383518 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 9:15:40 Dependent Affected by the Transmission issue at the main site Affected by HDO315 INC383521 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/29/2020 0:26 8:23:40 Power Power Failure (Indeterminate) Team is on the site for corrective INC383400 HAIDO447 COICOU_MEYOTTE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/29/2020 1:39 7:10:40 Power Power Failure (Indeterminate) Team is working on site INC383297 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 2:15 6:34:40 Power Power Failure (Indeterminate) TP is not managing his team to reach the site at this time. Team will reach the site at 8:30 am INC383605 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 2:21 6:28:40 Power Power Failure (Indeterminate) ETA expired. New update is expected from TP. INC383612 HDO390 RUE DU PORT Sud Ericsson 2G+3G A Talkpool 5/29/2020 2:22 6:27:40 Power Generator failure (Indeterminate) Team supposed to be on the site, update is expected from them. INC383612 HDO425 DANO Ouest Ericsson 2G D Talkpool 5/29/2020 2:22 6:27:40 Dependent Affected by the power issue at the main site Affected by HDO390 INC383612 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G D Talkpool 5/29/2020 2:22 6:27:40 Dependent Affected by the power issue at the main site Affected by HDO390 INC383531 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/29/2020 2:38 6:11:40 Power Power Failure (Priming pump issue) Follow up is ongoing for replacement. New ETA: 1 hour (10h00 AM) INC383613 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 5/29/2020 2:40 6:09:40 Power Generator failure (Indeterminate) Team supposed to be on the site, update is expected from them. INC383537 HDN214 DONDON Nord Ericsson 3G C Talkpool 5/29/2020 3:05 5:44:40 Transmission Transmission (Indeterminate) Team is waiting for access INC383537 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/29/2020 3:05 5:44:40 Dependent Affected by the Transmission issue at the main site Affected by HDC259 INC383539 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/29/2020 3:27 5:22:40 Power Power Failure (Indeterminate) Team is on site, waiting for access. INC383542 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/29/2020 4:20 4:29:40 Power Power Failure (Indeterminate) Team is informed. ETA 8:30 am. INC383618 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 5/29/2020 4:29 4:20:40 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise INC383619 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 5/29/2020 5:14 3:35:40 Power Generator failure (Indeterminate) Team is working on site INC383619 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 5/29/2020 5:14 3:35:40 Dependent Affected by the power issue at the main site Affected by HDS361 INC383619 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 5/29/2020 5:14 3:35:40 Dependent Affected by the power issue at the main site Affected by HDS361 INC383619 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 5/29/2020 5:14 3:35:40 Dependent Affected by the power issue at the main site Affected by HDS361 INC383619 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 5/29/2020 5:14 3:35:40 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS361 INC383619 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/29/2020 5:14 3:35:40 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS361 INC383619 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/29/2020 5:14 3:35:40 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS361 INC383619 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 5/29/2020 5:14 3:35:40 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS361 INC383621 HDO354 DUFORT Ouest Ericsson 2G+3G A Talkpool 5/29/2020 5:22 3:27:40 Power Generator failure (Indeterminate) Faulty Head Cylinder, need to be replaced. ETR not provided yet INC383621 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/29/2020 5:22 3:27:40 Dependent Affected by the power issue at the main site Affected by HDO354 INC383621 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 3G B Talkpool 5/29/2020 5:22 3:27:40 Dependent Affected by the power issue at the main site Affected by HDO354 INC383621 HDO367 DARBONNE Ouest Ericsson 3G A Talkpool 5/29/2020 5:22 3:27:40 Dependent Affected by the power issue at the main site Affected by HDO354 INC383621 HDO385 BINOT LESTERE_COW Ouest Ericsson 3G A Talkpool 5/29/2020 5:22 3:27:40 Dependent Affected by the power issue at the main site Affected by HDO354 INC383621 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G A Talkpool 5/29/2020 5:22 3:27:40 Dependent Affected by the power issue at the main site Affected by HDO354 INC383621 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 5/29/2020 5:22 3:27:40 Dependent Affected by the power issue at the main site Affected by HDO354 INC383550 HDO451 LABOULE 23 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 5:44 3:05:40 Power Power Failure (Indeterminate) Team is working on site. INC383190 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/29/2020 6:02 2:47:40 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383351 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/29/2020 6:02 2:47:40 Power Power Failure (Solar System failure) Site will be recovered with sunrise INC383627 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/29/2020 6:06 2:43:40 Power Generator failure (Indeterminate) Solar site, expected to be up with the sunrise INC383553 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 5/29/2020 6:18 2:31:40 Power Generator failure (Indeterminate) Team has been informed. ETA:10: 00AM INC383624 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 6:38 2:11:40 Power Generator failure (Indeterminate) Team has been informed. ETA:11: 00AM INC383563 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/29/2020 7:35 1:14:40 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC383561 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/29/2020 7:40 1:09:40 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 28th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for yesterday May 27th Security Next update May 28th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 29 07:39:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 29 May 2020 13:39:23 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 089:00 AM Sites off air by Class Class A B C D Total Total 20 19 14 24 77 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 16 2 0 43 ZTE 13 13 1 0 14 Huawei 17 17 16 1 20 Network 58 46 19 1 77 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 46 6 0 4 21 77 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 428:27:47 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 176:08:47 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 146:13:36 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced. New update will be share once available INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 126:22:47 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 10AM INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 123:01:47 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETR 29-05-2020 1PM INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 102:49:47 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 11:20AM INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 87:30:47 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 12:20PM INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 84:25:15 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by Talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 83:05:15 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 75:33:47 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 70:33:47 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 60:12:47 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 37:55:21 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 35:17:47 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382812 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 35:07:47 Power Generator failure (Indeterminate) Rectifer 48 Volts faulty, Plan to recorver the site is expected from the concerned team. INC382822 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 34:29:47 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 2:32 AM. ETR to be provided by them INC383309 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/28/2020 5:58 27:39:47 Transmission Transmission (Indeterminate) After power Intervention TX team is requeted, ETA to be provided INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/28/2020 6:06 27:19:15 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC383114 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 5/28/2020 11:50 21:35:37 Transmission Transmission (Indeterminate) Access issue at Far End( HDC304). Follow up is ongoing with site inspector INC383094 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/28/2020 14:02 19:23:37 Power Power Failure (Indeterminate) TP team doesn't have the HPU key. Follow up is still ongoing regading the HPU key. Feedback is still expected from them. ETA: Not yet available INC383155 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 14:47 18:50:47 Power Generator failure (Indeterminate) Back up genset is out of fuel, follow up is ongoing with TP team. INC383155 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/28/2020 14:47 18:50:47 Dependent Affected by the power issue at the main site Attached to HDO511 INC383112 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/28/2020 16:00 17:25:37 Power Generator failure (Breaker Tripped) Site down again. Circuit breaker cannot support the load. Follow up is ongoing with team. ETR not yet available INC383112 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/28/2020 16:00 17:25:37 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC253 INC383112 COW032 ENNERY Artibonite Ericsson 2G D Talkpool 5/28/2020 16:00 17:25:37 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC253 INC383258 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 5/28/2020 19:06 14:31:47 Power Generator failure (Indeterminate) Team is working on the site INC383258 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 5/28/2020 19:06 14:31:47 Dependent Affected by the power issue at the main site Affected by HDO388 INC383258 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/28/2020 19:06 14:31:47 Dependent Affected by the power issue at the main site Affected by HDO388 INC383338 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/28/2020 20:41 12:56:47 Power Generator failure (Indeterminate) Team is on site, waiting for access. INC383280 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 5/28/2020 20:59 12:38:47 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced. ETR not provided yet INC383348 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/28/2020 20:55 12:30:37 Power Power Failure (Indeterminate) Team is on the site for corrective INC383372 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/28/2020 22:15 11:22:47 Power Generator failure (Indeterminate) Team is working on the site INC383373 HAIDS269 BOISROND_CAMP PERIN Sud ZTE 2G+3G C Talkpool 5/28/2020 22:15 11:22:47 Power Generator failure (Indeterminate) Team is working on the site INC383373 HAIDS188 MAZENOD_CAMP-PERRIN Sud ZTE 2G+3G D Talkpool 5/28/2020 22:15 11:22:47 Dependent Affected by the power issue at the main site Affected by HDS269 INC382680 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/28/2020 22:21 11:04:21 Power Power Failure (Solar System failure) Site will be restored once the battery get enough charge INC383503 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 5/28/2020 22:30 11:07:47 Power Generator failure (Indeterminate) Team is still working on site INC383067 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 22:31 11:06:47 Power Generator failure (Indeterminate) Team is working on site. INC383067 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 22:31 11:06:47 Dependent Affected by the power issue at the main site Affected by HDO149 INC383067 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 22:31 11:06:47 Dependent Affected by the power issue at the main site Affected by HDO149 INC383067 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/28/2020 22:31 11:06:47 Dependent Affected by the power issue at the main site Affected by HDO149 INC383369 HDO226 NOUAILLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 22:45 10:52:47 Dependent Affected by the power issue at the main site Affected by HDO611 INC383369 HDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 22:45 10:52:47 Power Generator failure (Indeterminate) Team is working on site INC383510 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G B Talkpool 5/28/2020 23:23 10:14:47 Power Generator failure (Indeterminate) The roof of the house where the generator was located is cracked, reported the TP team INC383516 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C O&M_Fuel 5/28/2020 23:29 10:08:47 Fuel Generator failure (Fuel issue) Fuel team is informed 05/29/2020 8:22 AM. ETR to be provided by them INC383521 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/29/2020 0:26 8:59:37 Power Power Failure (Indeterminate) Team is still on the site for corrective INC383400 HAIDO447 COICOU_MEYOTTE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/29/2020 1:39 7:58:47 Power Power Failure (Indeterminate) Team is working on site INC383297 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 2:15 7:22:47 Power Power Failure (Indeterminate) Team is on site, owner asked to change the genset due to a oil leak, follow up is ongoing INC383605 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 2:21 7:16:47 Power Power Failure (Indeterminate) Team is informed, 10:00AM INC383613 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 5/29/2020 2:40 6:57:47 Power Generator failure (Indeterminate) Team is working on the site INC383531 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/29/2020 2:38 6:47:37 Power Power Failure (Priming pump issue) Follow up is ongoing for replacement. New ETA: 1 hour (10h00 AM) INC383537 HDN214 DONDON Nord Ericsson 3G C Talkpool 5/29/2020 3:05 6:20:37 Transmission Transmission (Indeterminate) Team is on the site for corrective INC383537 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/29/2020 3:05 6:20:37 Dependent Affected by the Transmission issue at the main site Affected by HDC259 INC383539 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/29/2020 3:27 6:10:47 Power Power Failure (Indeterminate) Team is working on site. INC383542 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/29/2020 4:20 5:17:47 Power Power Failure (Indeterminate) Team is on site, waiting for access. INC383618 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 5/29/2020 4:29 5:08:47 Power Power Failure (Solar System failure) Solar site, it will be up with the sunrise INC383619 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D O&M_Fuel 5/29/2020 5:14 4:23:47 Fuel Generator failure (Fuel issue) Fuel team is informed 05/29/2020 8:57 AM. ETR 10H30 AM INC383619 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 5/29/2020 5:14 4:23:47 Fuel Affected by Fuel issue at the main site Affected by HDS361 INC383619 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 5/29/2020 5:14 4:23:47 Fuel Affected by Fuel issue at the main site Affected by HDS361 INC383619 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 5/29/2020 5:14 4:23:47 Fuel Affected by Fuel issue at the main site Affected by HDS361 INC383619 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M_Fuel 5/29/2020 5:14 4:11:37 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDS361 INC383619 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M_Fuel 5/29/2020 5:14 4:11:37 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDS361 INC383619 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M_Fuel 5/29/2020 5:14 4:11:37 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDS361 INC383619 HDO334 ORIANI Ouest Ericsson 2G D O&M_Fuel 5/29/2020 5:14 4:11:37 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDS361 INC383621 HDO354 DUFORT Ouest Ericsson 2G+3G A Talkpool 5/29/2020 5:22 4:15:47 Power Generator failure (Indeterminate) Faulty Head Cylinder, need to be replaced. ETR not provided yet INC383621 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/29/2020 5:22 4:15:47 Dependent Affected by the power issue at the main site Affected by HDO354 INC383621 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 3G B Talkpool 5/29/2020 5:22 4:15:47 Dependent Affected by the power issue at the main site Affected by HDO354 INC383621 HDO367 DARBONNE Ouest Ericsson 3G A Talkpool 5/29/2020 5:22 4:15:47 Dependent Affected by the power issue at the main site Affected by HDO354 INC383621 HDO385 BINOT LESTERE_COW Ouest Ericsson 3G A Talkpool 5/29/2020 5:22 4:15:47 Dependent Affected by the power issue at the main site Affected by HDO354 INC383621 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G A Talkpool 5/29/2020 5:22 4:15:47 Dependent Affected by the power issue at the main site Affected by HDO354 INC383621 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 5/29/2020 5:22 4:15:47 Dependent Affected by the power issue at the main site Affected by HDO354 INC383550 HDO451 LABOULE 23 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 5:44 3:53:47 Power Power Failure (Indeterminate) Team is working on site. INC383190 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/29/2020 6:02 3:23:37 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383351 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/29/2020 6:02 3:23:37 Power Power Failure (Solar System failure) Site will be recovered with sunrise INC383624 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 6:38 2:59:47 Power Generator failure (Indeterminate) Team has been informed. ETA:11: 00AM INC383563 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/29/2020 7:35 2:02:47 Power Power Failure (Indeterminate) Team is informed, ETA 10:00AM. INC383561 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/29/2020 7:40 1:57:47 Power Power Failure (Indeterminate) Team is informed, ETA 10:00AM. INC383565 HAIGA052 NAN_LUNDY Grande-Anse ZTE 2G B Talkpool 5/29/2020 7:48 1:49:47 Power Generator failure (Indeterminate) Team has been informed. ETA:9: 45AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 28th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for yesterday May 27th Security Next update May 28th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 29 07:44:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 29 May 2020 13:44:14 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1107:40:44 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 858:51:44 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 444:34:44 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 232:12:44 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 96:57:44 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 95:09:44 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 69:12:44 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 61:12:44 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 56:18:44 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 55:16:44 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 39:04:44 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 39:00:44 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 30:51:44 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383543 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 5/28/2020 4:26 29:16:44 RBS RBS Fault (Indeterminate) After Power Intervention TX team is request, ETA not yet available. INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 28:30:44 RBS RBS Fault (DUG Failure) DUG faulty , spare need to be replaced. ETR to be provided INC383257 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/28/2020 18:56 14:46:44 Dependent Affected by the power issue at the main site Affected by HDO383 INC383365 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 5/28/2020 22:18 11:24:44 Power Generator failure (Indeterminate) Team is working on site INC383619 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 5/29/2020 5:14 4:28:44 Dependent Affected by the power issue at the main site Affected by HDS361 INC383619 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 5/29/2020 5:14 4:28:44 Dependent Affected by the power issue at the main site Affected by HDS361 INC383569 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/29/2020 8:00 1:42:44 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet available. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 29 07:44:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 29 May 2020 13:44:54 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 9:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 29 09:27:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 29 May 2020 15:27:49 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 15 13 13 24 65 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 31 14 1 0 40 ZTE 12 12 2 0 12 Huawei 13 13 12 0 13 Network 56 39 15 0 65 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 7 0 4 21 65 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 430:14:54 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 177:55:54 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 148:12:54 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced. New update will be share once available INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 128:09:54 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 10AM, Expired, new ETR will be shared once available. INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 124:48:54 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETR 29-05-2020 1PM INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 104:36:54 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 11:20PM INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 89:17:54 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 12:20PM INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 86:24:54 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by Talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 85:04:54 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 77:20:54 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 72:20:54 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 61:59:54 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 39:54:54 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 37:04:54 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382812 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 36:54:54 Power Generator failure (Indeterminate) Rectifier 48 Volts faulty, Plan to recover the site is expected from the concerned team. INC382822 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 36:16:54 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 2:32 AM. ETR to be provided by them INC383309 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/28/2020 5:58 29:26:54 Transmission Transmission (Indeterminate) TX team is working on site INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/28/2020 6:06 29:18:54 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC383114 HDC336 MADAME CY Centre Ericsson 2G D Digicel 5/28/2020 11:50 23:34:54 Transmission Transmission (Indeterminate) Access issue at Far End( HDC304). Follow up is ongoing with site inspector INC383094 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/28/2020 14:02 21:22:54 Power Power Failure (Indeterminate) TP team doesn't have the HPU key. Follow up is still ongoing regading the HPU key. Feedback is still expected from them. ETA: Not yet available INC383155 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 14:47 20:37:54 Power Generator failure (Indeterminate) Back up genset is out of fuel, follow up is ongoing with TP team. INC383155 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/28/2020 14:47 20:37:54 Dependent Affected by the power issue at the main site Attached to HDO511 INC383112 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/28/2020 16:00 19:24:54 Power Generator failure (Breaker Tripped) Circuit breaker cannot support the load. Follow up is ongoing with team. ETR not yet available INC383112 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/28/2020 16:00 19:24:54 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC253 INC383112 COW032 ENNERY Artibonite Ericsson 2G D Talkpool 5/28/2020 16:00 19:24:54 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC253 INC383280 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 5/28/2020 20:59 14:25:54 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced. ETR not provided yet INC383373 HAIDS269 BOISROND_CAMP PERIN Sud ZTE 2G+3G C O&M_Fuel 5/28/2020 22:15 13:09:54 Fuel Generator failure (Fuel issue) Fuel team is informed 05/29/2020 10:40 AM. ETR to be provided by them INC383373 HAIDS188 MAZENOD_CAMP-PERRIN Sud ZTE 2G+3G D O&M_Fuel 5/28/2020 22:15 13:09:54 Dependent Affected by Fuel issue at the main site Affected by HDS269 INC383369 HDO226 NOUAILLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 22:45 12:39:54 Dependent Affected by the power issue at the main site Affected by HDO611 INC383369 HDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 22:45 12:39:54 Power Generator failure (Indeterminate) Team is working on site INC383516 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C O&M_Fuel 5/28/2020 23:29 11:55:54 Fuel Generator failure (Fuel issue) Fuel team is informed 05/29/2020 8:22 AM. ETR to be provided by them INC383521 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/29/2020 0:26 10:58:54 Power Power Failure (Indeterminate) Team is still on the site for corrective INC383297 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 2:15 9:09:54 Power Power Failure (Indeterminate) Team is on site, owner asked to change the genset due to a oil leak, follow up is ongoing INC383531 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/29/2020 2:38 8:46:54 Power Power Failure (Priming pump issue) Team is on the site for corrective INC383613 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 5/29/2020 2:40 8:44:54 Power Generator failure (Indeterminate) Team is working on the site INC383537 HDN214 DONDON Nord Ericsson 3G C Talkpool 5/29/2020 3:05 8:19:54 RBS RBS Fault (PSU faulty) Power supply faulty. Spare part not yet available INC383537 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/29/2020 3:05 8:19:54 Dependent Affected by the Transmission issue at the main site Affected by HDC259 INC383542 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/29/2020 4:20 7:04:54 Fuel Generator failure (Fuel issue) Fuel team has been informed, 05/29/2020 10:40 ETR to be provided. INC383619 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M_Fuel 5/29/2020 5:14 6:10:54 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDS361 INC383619 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M_Fuel 5/29/2020 5:14 6:10:54 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDS361 INC383619 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M_Fuel 5/29/2020 5:14 6:10:54 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDS361 INC383619 HDO334 ORIANI Ouest Ericsson 2G D O&M_Fuel 5/29/2020 5:14 6:10:54 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDS361 INC383619 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D O&M_Fuel 5/29/2020 5:14 6:10:54 Fuel Generator failure (Fuel issue) Fuel team is informed 05/29/2020 8:57 AM. ETR to be provided by them INC383619 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 5/29/2020 5:14 6:10:54 Dependent Affected by Fuel issue at the main site Affected by HDS361 INC383619 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 5/29/2020 5:14 6:10:54 Dependent Affected by Fuel issue at the main site Affected by HDS361 INC383619 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 5/29/2020 5:14 6:10:54 Dependent Affected by Fuel issue at the main site Affected by HDS361 INC383621 HDO354 DUFORT Ouest Ericsson 2G+3G A Talkpool 5/29/2020 5:22 6:02:54 Power Generator failure (Indeterminate) Team is working on the site INC383621 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/29/2020 5:22 6:02:54 Dependent Affected by the power issue at the main site Affected by HDO354 INC383621 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 3G B Talkpool 5/29/2020 5:22 6:02:54 Dependent Affected by the power issue at the main site Affected by HDO354 INC383621 HDO367 DARBONNE Ouest Ericsson 3G A Talkpool 5/29/2020 5:22 6:02:54 Dependent Affected by the power issue at the main site Affected by HDO354 INC383621 HDO385 BINOT LESTERE_COW Ouest Ericsson 3G A Talkpool 5/29/2020 5:22 6:02:54 Dependent Affected by the power issue at the main site Affected by HDO354 INC383621 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G A Talkpool 5/29/2020 5:22 6:02:54 Dependent Affected by the power issue at the main site Affected by HDO354 INC383621 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 5/29/2020 5:22 6:02:54 Dependent Affected by the power issue at the main site Affected by HDO354 INC383621 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 5/29/2020 5:22 6:02:54 Dependent Affected by the power issue at the main site Affected by HDO354 INC383550 HDO451 LABOULE 23 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 5:44 5:40:54 Power Power Failure (Indeterminate) Team is working on site. INC383190 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/29/2020 6:02 5:22:54 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383624 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 6:38 4:46:54 Power Generator failure (Indeterminate) Team has been informed. ETA:11: 00AM INC383646 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 8:53 2:31:54 Power Generator failure (Indeterminate) Team reported that the head cylinder is faulty, follow up is ongoing. INC383659 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 5/29/2020 9:42 1:42:54 Power Generator failure (Indeterminate) Team has been informed. ETA:11: 45AM INC383585 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 5/29/2020 9:58 1:26:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h30 PM INC383585 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/29/2020 9:58 1:26:54 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC249 INC383516 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G+LTE C Talkpool 5/29/2020 10:00 1:24:54 Fuel Affected by Fuel issue at the main site Affected by HGA116 INC383516 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 5/29/2020 10:00 1:24:54 Fuel Affected by Fuel issue at the main site Affected by HGA116 INC383579 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/29/2020 10:09 1:15:54 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC383676 HAIDN017 VAUDREUIL-2 Nord ZTE 2G+3G+LTE A Talkpool 5/29/2020 10:43 0:41:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned on May 26th . Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for yesterday May 27th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Fri May 29 09:38:52 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Fri, 29 May 2020 15:38:52 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: I count 5 sites reported down for fuel, attachments 7. Confirm please. HDO509: ETA 1200 HGA116: ETA 1300 HDS269: ETA 1330 HDS361: ETA 1200 HGA064: WAITING FOR ASCOT TO BE CONFIRMED SECURE. Best Regards, [cid:image001.jpg at 01D635AD.B6C61EE0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Guerdy Israel On Behalf Of Haiti Noc Sent: Friday, May 29, 2020 11:28 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 15 13 13 24 65 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 31 14 1 0 40 ZTE 12 12 2 0 12 Huawei 13 13 12 0 13 Network 56 39 15 0 65 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 7 0 4 21 65 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 430:14:54 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 177:55:54 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 148:12:54 Power Generator failure (High temperature) Head cylinder and gasket faulty, needed to be replaced. New update will be share once available INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 128:09:54 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 10AM, Expired, new ETR will be shared once available. INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 124:48:54 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETR 29-05-2020 1PM INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 104:36:54 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 11:20PM INC381499 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 5/25/2020 18:07 89:17:54 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 12:20PM INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 86:24:54 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by Talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 85:04:54 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 77:20:54 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 72:20:54 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 61:59:54 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 39:54:54 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 37:04:54 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382812 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 36:54:54 Power Generator failure (Indeterminate) Rectifier 48 Volts faulty, Plan to recover the site is expected from the concerned team. INC382822 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 36:16:54 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 2:32 AM. ETR to be provided by them INC383309 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/28/2020 5:58 29:26:54 Transmission Transmission (Indeterminate) TX team is working on site INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/28/2020 6:06 29:18:54 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC383114 HDC336 MADAME CY Centre Ericsson 2G D Digicel 5/28/2020 11:50 23:34:54 Transmission Transmission (Indeterminate) Access issue at Far End( HDC304). Follow up is ongoing with site inspector INC383094 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/28/2020 14:02 21:22:54 Power Power Failure (Indeterminate) TP team doesn't have the HPU key. Follow up is still ongoing regading the HPU key. Feedback is still expected from them. ETA: Not yet available INC383155 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 14:47 20:37:54 Power Generator failure (Indeterminate) Back up genset is out of fuel, follow up is ongoing with TP team. INC383155 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/28/2020 14:47 20:37:54 Dependent Affected by the power issue at the main site Attached to HDO511 INC383112 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/28/2020 16:00 19:24:54 Power Generator failure (Breaker Tripped) Circuit breaker cannot support the load. Follow up is ongoing with team. ETR not yet available INC383112 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/28/2020 16:00 19:24:54 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC253 INC383112 COW032 ENNERY Artibonite Ericsson 2G D Talkpool 5/28/2020 16:00 19:24:54 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC253 INC383280 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 5/28/2020 20:59 14:25:54 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced. ETR not provided yet INC383373 HAIDS269 BOISROND_CAMP PERIN Sud ZTE 2G+3G C O&M_Fuel 5/28/2020 22:15 13:09:54 Fuel Generator failure (Fuel issue) Fuel team is informed 05/29/2020 10:40 AM. ETR to be provided by them INC383373 HAIDS188 MAZENOD_CAMP-PERRIN Sud ZTE 2G+3G D O&M_Fuel 5/28/2020 22:15 13:09:54 Dependent Affected by Fuel issue at the main site Affected by HDS269 INC383369 HDO226 NOUAILLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 22:45 12:39:54 Dependent Affected by the power issue at the main site Affected by HDO611 INC383369 HDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 22:45 12:39:54 Power Generator failure (Indeterminate) Team is working on site INC383516 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C O&M_Fuel 5/28/2020 23:29 11:55:54 Fuel Generator failure (Fuel issue) Fuel team is informed 05/29/2020 8:22 AM. ETR to be provided by them INC383521 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/29/2020 0:26 10:58:54 Power Power Failure (Indeterminate) Team is still on the site for corrective INC383297 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 2:15 9:09:54 Power Power Failure (Indeterminate) Team is on site, owner asked to change the genset due to a oil leak, follow up is ongoing INC383531 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/29/2020 2:38 8:46:54 Power Power Failure (Priming pump issue) Team is on the site for corrective INC383613 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 5/29/2020 2:40 8:44:54 Power Generator failure (Indeterminate) Team is working on the site INC383537 HDN214 DONDON Nord Ericsson 3G C Talkpool 5/29/2020 3:05 8:19:54 RBS RBS Fault (PSU faulty) Power supply faulty. Spare part not yet available INC383537 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/29/2020 3:05 8:19:54 Dependent Affected by the Transmission issue at the main site Affected by HDC259 INC383542 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 5/29/2020 4:20 7:04:54 Fuel Generator failure (Fuel issue) Fuel team has been informed, 05/29/2020 10:40 ETR to be provided. INC383619 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M_Fuel 5/29/2020 5:14 6:10:54 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDS361 INC383619 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M_Fuel 5/29/2020 5:14 6:10:54 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDS361 INC383619 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M_Fuel 5/29/2020 5:14 6:10:54 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDS361 INC383619 HDO334 ORIANI Ouest Ericsson 2G D O&M_Fuel 5/29/2020 5:14 6:10:54 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDS361 INC383619 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D O&M_Fuel 5/29/2020 5:14 6:10:54 Fuel Generator failure (Fuel issue) Fuel team is informed 05/29/2020 8:57 AM. ETR to be provided by them INC383619 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 5/29/2020 5:14 6:10:54 Dependent Affected by Fuel issue at the main site Affected by HDS361 INC383619 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 5/29/2020 5:14 6:10:54 Dependent Affected by Fuel issue at the main site Affected by HDS361 INC383619 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 5/29/2020 5:14 6:10:54 Dependent Affected by Fuel issue at the main site Affected by HDS361 INC383621 HDO354 DUFORT Ouest Ericsson 2G+3G A Talkpool 5/29/2020 5:22 6:02:54 Power Generator failure (Indeterminate) Team is working on the site INC383621 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/29/2020 5:22 6:02:54 Dependent Affected by the power issue at the main site Affected by HDO354 INC383621 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 3G B Talkpool 5/29/2020 5:22 6:02:54 Dependent Affected by the power issue at the main site Affected by HDO354 INC383621 HDO367 DARBONNE Ouest Ericsson 3G A Talkpool 5/29/2020 5:22 6:02:54 Dependent Affected by the power issue at the main site Affected by HDO354 INC383621 HDO385 BINOT LESTERE_COW Ouest Ericsson 3G A Talkpool 5/29/2020 5:22 6:02:54 Dependent Affected by the power issue at the main site Affected by HDO354 INC383621 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G A Talkpool 5/29/2020 5:22 6:02:54 Dependent Affected by the power issue at the main site Affected by HDO354 INC383621 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 5/29/2020 5:22 6:02:54 Dependent Affected by the power issue at the main site Affected by HDO354 INC383621 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 5/29/2020 5:22 6:02:54 Dependent Affected by the power issue at the main site Affected by HDO354 INC383550 HDO451 LABOULE 23 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 5:44 5:40:54 Power Power Failure (Indeterminate) Team is working on site. INC383190 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/29/2020 6:02 5:22:54 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383624 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 6:38 4:46:54 Power Generator failure (Indeterminate) Team has been informed. ETA:11: 00AM INC383646 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 8:53 2:31:54 Power Generator failure (Indeterminate) Team reported that the head cylinder is faulty, follow up is ongoing. INC383659 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 5/29/2020 9:42 1:42:54 Power Generator failure (Indeterminate) Team has been informed. ETA:11: 45AM INC383585 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 5/29/2020 9:58 1:26:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h30 PM INC383585 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/29/2020 9:58 1:26:54 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC249 INC383516 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G+LTE C Talkpool 5/29/2020 10:00 1:24:54 Fuel Affected by Fuel issue at the main site Affected by HGA116 INC383516 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 5/29/2020 10:00 1:24:54 Fuel Affected by Fuel issue at the main site Affected by HGA116 INC383579 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/29/2020 10:09 1:15:54 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC383676 HAIDN017 VAUDREUIL-2 Nord ZTE 2G+3G+LTE A Talkpool 5/29/2020 10:43 0:41:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned on May 26th . Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for yesterday May 27th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 29 10:21:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 29 May 2020 16:21:04 +0000 Subject: [Rantt] [EXTERNAL] RE: ZTE Expansion Project - North&South AREA-Materials Request for HAIDN003/HAIDN009/HAIDN010/HAIDN018/HAIDN029/HAIDN036/HAIDN037/HAIDN201/HAIDS101/HAIDS112/HAIDS113/HAIDS114/HAIDS115/HAIDS120 In-Reply-To: References: <034101d632ce$c6de2f70$549a8e50$@intellicommht.com> Message-ID: Hello Jithin/David, Please your help is needed urgently for the request below. Send teams urgently. Regards, NOC Team From: Luckerson Jean Sent: Friday, May 29, 2020 11:55 AM To: Muhammad Adrees ; Muhammad Irshad ; HAI_Tech_Noc ; Jean Arleff Israel Chery Cc: Hai_Tech_RFPO ; Carl-Edouard Bastien Subject: RE: [EXTERNAL] RE: ZTE Expansion Project - North&South AREA-Materials Request for HAIDN003/HAIDN009/HAIDN010/HAIDN018/HAIDN029/HAIDN036/HAIDN037/HAIDN201/HAIDS101/HAIDS112/HAIDS113/HAIDS114/HAIDS115/HAIDS120 +NOC Team... Regards, Luckerson Jean 37007063 From: Luckerson Jean > Sent: Friday, May 29, 2020 11:55 AM To: Muhammad Adrees >; Muhammad Irshad > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien > Subject: RE: [EXTERNAL] RE: ZTE Expansion Project - North&South AREA-Materials Request for HAIDN003/HAIDN009/HAIDN010/HAIDN018/HAIDN029/HAIDN036/HAIDN037/HAIDN201/HAIDS101/HAIDS112/HAIDS113/HAIDS114/HAIDS115/HAIDS120 Thanks Adrees. @NOC Team/Jean, Please help to dispatch Team on HADN201 and HAIDN029 to check physical configuration for both sites. Please treat this as urgent. [cid:image001.jpg at 01D635B3.99ECCF20] Regards, Luckerson Jean 37007063 From: Muhammad Adrees > Sent: Friday, May 29, 2020 11:30 AM To: Luckerson Jean >; Muhammad Irshad > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien > Subject: RE: [EXTERNAL] RE: ZTE Expansion Project - North&South AREA-Materials Request for HAIDN003/HAIDN009/HAIDN010/HAIDN018/HAIDN029/HAIDN036/HAIDN037/HAIDN201/HAIDS101/HAIDS112/HAIDS113/HAIDS114/HAIDS115/HAIDS120 Hi Luckerson, Both sites HDN201 and HDN029 are router TX site IDU Use as Interface. thanks Thanks & BR, Muhammad Adrees +50948742787 [signature] From: Luckerson Jean > Sent: Friday, May 29, 2020 10:14 AM To: Muhammad Adrees >; Muhammad Irshad > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien > Subject: FW: [EXTERNAL] RE: ZTE Expansion Project - North&South AREA-Materials Request for HAIDN003/HAIDN009/HAIDN010/HAIDN018/HAIDN029/HAIDN036/HAIDN037/HAIDN201/HAIDS101/HAIDS112/HAIDS113/HAIDS114/HAIDS115/HAIDS120 Hello Adrees/TX Team, Can you please help to check if any TX issue from your side on the links of HAIDN201 and HAIDN029. Since last Friday both sites are showing very poor KPIs affecting user experience. [cid:image004.png at 01D635AB.925A00A0] [cid:image005.png at 01D635AB.925A00A0] Regards, Luckerson Jean 37007063 From: Muhammad Irshad > Sent: Monday, May 25, 2020 4:21 PM To: kirk.rose at intellicommht.com; Beatrice Desir Mogene >; Hai_Warehouseteam > Cc: 'Roberto Santana Joseph' >; Luigi Roy >; Keith Duggan >; HAI_Tech_Noc >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; 'Sites' >; 'Sebastian Alexis Gautherie' >; Eng Teck Ng >; Francois Boyer >; Jean Philippe Francois >; Jean-Marc Castera >; li.shunda at zte.com.cn; liu.jinchao at zte.com.cn; liu.zhongwen at zte.com.cn; kong.xingye at zte.com.cn; 'James St. Louis' >; wang.anshun at zte.com.cn; yang.weijun at zte.com.cn; zhang.peilong at zte.com.cn; sun.yujie1 at zte.com.cn; Derrick Rowe >; Shamir Stephane Supreme >; Gaurav Choudhary >; Muhammad Adrees >; Nazaire Ledix >; Carl-Edouard Bastien >; Ziad El Maalouf > Subject: RE: [EXTERNAL] RE: ZTE Expansion Project - North&South AREA-Materials Request for HAIDN003/HAIDN009/HAIDN010/HAIDN018/HAIDN029/HAIDN036/HAIDN037/HAIDN201/HAIDS101/HAIDS112/HAIDS113/HAIDS114/HAIDS115/HAIDS120 Hi Kirk, Now warehouse is closed.please send team tomorrow morning 8AM at warehouse.Thanks BR// Muhammad Irshad From: kirk.rose at intellicommht.com > Sent: Monday, May 25, 2020 3:58 PM To: Muhammad Irshad >; Beatrice Desir Mogene >; Hai_Warehouseteam > Cc: 'Roberto Santana Joseph' >; Luigi Roy >; Keith Duggan >; HAI_Tech_Noc >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; 'Sites' >; 'Sebastian Alexis Gautherie' >; Eng Teck Ng >; Francois Boyer >; Jean Philippe Francois >; Jean-Marc Castera >; li.shunda at zte.com.cn; liu.jinchao at zte.com.cn; liu.zhongwen at zte.com.cn; kong.xingye at zte.com.cn; 'James St. Louis' >; wang.anshun at zte.com.cn; yang.weijun at zte.com.cn; zhang.peilong at zte.com.cn; sun.yujie1 at zte.com.cn; Derrick Rowe >; Shamir Stephane Supreme >; Gaurav Choudhary >; Muhammad Adrees >; Nazaire Ledix >; Carl-Edouard Bastien >; Ziad El Maalouf > Subject: [EXTERNAL] RE: ZTE Expansion Project - North&South AREA-Materials Request for HAIDN003/HAIDN009/HAIDN010/HAIDN018/HAIDN029/HAIDN036/HAIDN037/HAIDN201/HAIDS101/HAIDS112/HAIDS113/HAIDS114/HAIDS115/HAIDS120 Hi Muhammad, We received only 5 sites from the warehouse today. Could you please confirm when the others would be ready today? Our plan is to leave for the North early tomorrow morning. Awaiting your feedback. Regards, Kirk From: Muhammad Irshad > Sent: Friday, May 22, 2020 9:44 AM To: Beatrice Desir Mogene >; Hai_Warehouseteam > Cc: Roberto Santana Joseph >; Luigi Roy >; Keith Duggan >; HAI_Tech_Noc >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Sites >; Sebastian Alexis Gautherie >; Eng Teck Ng >; Francois Boyer >; Jean Philippe Francois >; Jean-Marc Castera >; li.shunda at zte.com.cn; liu.jinchao at zte.com.cn; liu.zhongwen at zte.com.cn; kong.xingye at zte.com.cn; James St. Louis >; kirk.rose at intellicommht.com; wang.anshun at zte.com.cn; yang.weijun at zte.com.cn; zhang.peilong at zte.com.cn; sun.yujie1 at zte.com.cn; Derrick Rowe >; Shamir Stephane Supreme >; Gaurav Choudhary >; Muhammad Adrees >; Nazaire Ledix >; Carl-Edouard Bastien >; Ziad El Maalouf > Subject: ZTE Expansion Project - North&South AREA-Materials Request for HAIDN003/HAIDN009/HAIDN010/HAIDN018/HAIDN029/HAIDN036/HAIDN037/HAIDN201/HAIDS101/HAIDS112/HAIDS113/HAIDS114/HAIDS115/HAIDS120 Hi Beatrice Please deliver attached materials to Intellicomm team.Thanks BR// Muhammad Irshad ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 41493 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 64635 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 63028 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 16337 bytes Desc: image004.png URL: From Luckerson.Jean at digicelgroup.com Fri May 29 10:23:29 2020 From: Luckerson.Jean at digicelgroup.com (Luckerson Jean) Date: Fri, 29 May 2020 16:23:29 +0000 Subject: [Rantt] some Sites with low Accessibility in the north around BH In-Reply-To: References: Message-ID: Hello Jithin/Team, Please help to provide update for the below. We are receiving lot of customer complaints for the below issue in Ouanaminthe area. Regards, Luckerson Jean 37007063 From: Carl-Edouard Bastien Sent: Wednesday, May 27, 2020 10:01 AM To: Ernst Keller Wesner Faustin ; Haiti Noc ; Jithin J Singh (jithin.j.singh at talkpool.com) ; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO ; Shamir Stephane Supreme ; Derrick Rowe ; Hai_Tech_Transmission ; Nazaire Ledix ; HAI_Tech_Noc ; Jean Arleff Israel Chery ; Ruthza Laleau Fils Subject: RE: some Sites with low Accessibility in the north around BH Hi Jithin/ Noc Any update? BR// From: Ernst Keller Wesner Faustin > Sent: Monday, May 25, 2020 8:01 PM To: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Hello Jithin/NOC, Please update us about what has been done to fix issue, situation is critical there. Br, Ernst FAUSTIN From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Thursday, May 21, 2020 7:23 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Jithin, Please make the follow up with your team to satisfy the following cases: INC379784/ TAS239784 NOC Team From: Nazaire Ledix > Sent: Wednesday, May 20, 2020 5:45 PM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission > Subject: RE: some Sites with low Accessibility in the north around BH Hello Noc team, Please send team to double check the following cases: a) power on HDN217, b) the link HDN230-HDN217. c) The NPU on HDN231 d) Power on HDN218 Best Regards, Nazaire L From: Ernst Keller Wesner Faustin > Sent: Wednesday, May 20, 2020 12:01 PM To: Shamir Stephane Supreme >; HAI_Tech_Noc >; Hai_Tech_Transmission >; Nazaire Ledix > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: RE: some Sites with low Accessibility in the north around BH Hello Nazaire, Please, what is update. The situation is still the same for the sites in this area. Br, Ernst FAUSTIN From: Shamir Stephane Supreme > Sent: Friday, May 15, 2020 9:27 AM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Hai_Tech_Transmission >; Nazaire Ledix > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: RE: some Sites with low Accessibility in the north around BH Hello Nazaire Please check the issue below from TX side Regards, Shamir Stephane Supreme Digicel Ha?ti TEL: (509) 3700 7435 From: Ernst Keller Wesner Faustin > Sent: Friday, May 15, 2020 9:10 AM To: HAI_Tech_Noc >; Hai_Tech_Transmission > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Shamir Stephane Supreme >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: some Sites with low Accessibility in the north around BH Hello NOC/TX, We have several sites in the north that have low Accessibility and the issue is related to a TX issue there. It seems that TX capacity has been reduced there. Please, check from your side and prioritize this because most of the sites from Trou du Nord to Ouanaminth are affected. The most affected ones are HDN217(3G<E), HDN231, HDN230, HDN218 [cid:image001.png at 01D635B3.EECE1670] [cid:image002.jpg at 01D635B3.EECE1670] [cid:image003.jpg at 01D635B3.EECE1670] [cid:image004.jpg at 01D635B3.EECE1670] [cid:image005.jpg at 01D635B3.EECE1670] [cid:image006.jpg at 01D635B3.EECE1670] Br, Ernst FAUSTIN ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 133325 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 4230 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 11660 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 13016 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 12411 bytes Desc: image005.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.jpg Type: image/jpeg Size: 12107 bytes Desc: image006.jpg URL: From Weby.Julnot at digicelgroup.com Fri May 29 10:29:51 2020 From: Weby.Julnot at digicelgroup.com (Weby Julnot) Date: Fri, 29 May 2020 16:29:51 +0000 Subject: [Rantt] Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) In-Reply-To: References: Message-ID: Hello Jithin, Please provide us a report about the cabinet in HDO010. @Acciari, Based on the result we will have from Jithin we will plan to correct it or change it. Weby JULNOT, Best Regards From: Jithin J Singh Sent: Thursday, May 28, 2020 12:58 PM To: Haiti Noc ; Weby Julnot ; Hai_Tech_Transmission ; tp.imc.haiti at tpmanagementsa.com; david.vielot at tpmanagementsa.com; Gerry Bolante ; rantt at tpmanagementsa.com Cc: Luigi Roy ; Pierre Sneide Alexandre ; Steve Pedre ; Jean Marc Charles ; HAI_BSE ; Hai_Business_p2p_Support ; Louisy Nosly ; tp ran Subject: [EXTERNAL] RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hi All, Please take note that Junior Mathurin/TP (+509 3412 8888) will collect the Router form Turgeau. ETA 1:20 PM. BR/ Jithin Singh. From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Thursday, May 28, 2020 12:54 PM To: Weby Julnot >; Haiti Noc >; Hai_Tech_Transmission >; Jithin J Singh >; tp.imc.haiti at tpmanagementsa.com; david.vielot at tpmanagementsa.com; Gerry Bolante >; rantt at tpmanagementsa.com Cc: Luigi Roy >; Pierre Sneide Alexandre >; Steve Pedre >; Jean Marc Charles >; HAI_BSE >; Hai_Business_p2p_Support >; Louisy Nosly > Subject: RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Weby, Thank you for your reply and your fast work. @Jithin/David, Please send a team urgently at Turgeau office to pick up the spare for replacement ASAP. Regards, NOC Team From: Weby Julnot > Sent: Thursday, May 28, 2020 12:47 PM To: Haiti Noc >; Hai_Tech_Transmission > Cc: Luigi Roy >; Pierre Sneide Alexandre >; Steve Pedre > Subject: RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Dadidson, We are configuring a new rsp, please have team to pick it up in 30 mns. Weby JULNOT, Best Regards From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Thursday, May 28, 2020 12:33 PM To: Weby Julnot >; Hai_Tech_Transmission > Cc: Luigi Roy >; Haiti Noc >; Pierre Sneide Alexandre >; Steve Pedre > Subject: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Weby/TX Team, As spoken since long time we would like to have an update about the router issue that we have on HDO010 affected both customers connected on the POP. Customers get impatient, so what can we expect in the shortest time? Awaiting your kind reply. Regards, NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Fri May 29 10:33:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 29 May 2020 16:33:50 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1110:30:50 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 861:41:50 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 447:24:50 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 235:02:50 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 99:47:50 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 97:59:50 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 72:02:50 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 64:02:50 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 59:08:50 RBS RBS Fault (Software Issue) Licence issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 58:06:50 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 41:54:50 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 41:50:50 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 33:41:50 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383543 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 5/28/2020 4:26 32:06:50 RBS RBS Fault (Indeterminate) After Power Intervention Tx team is requested, ETA 02:30 pm. INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 31:20:50 RBS RBS Fault (DUG Failure) DUG faulty , spare need to be replaced .ETR to be provided INC383257 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 5/28/2020 18:56 17:36:50 Dependent Affected by the power issue at the main site Affected by HDO383 INC383365 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 5/28/2020 22:18 14:14:50 RBS RBS Fault (Indeterminate) No Power issue, TX team is requested, ETA to be provided INC383619 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 5/29/2020 5:14 7:18:50 Dependent Affected by the power issue at the main site Affected by HDS361 INC383619 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 5/29/2020 5:14 7:18:50 Dependent Affected by the power issue at the main site Affected by HDS361 INC383679 HDN216 PIGNON Nord Ericsson 2G A Digicel 5/29/2020 11:23 1:09:50 RBS RBS Fault (Indeterminate) Digicel Tx team reported that RUS01B3 is faulty, Spare already requested, Follow up is on going by Them. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 29 10:38:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 29 May 2020 16:38:54 +0000 Subject: [Rantt] some Sites with low Accessibility in the north around BH In-Reply-To: References: Message-ID: Hello Jithin, As spoken, add your input about the problems below with ETR please. Awaiting your kind reply. Regards, NOC Team From: Luckerson Jean Sent: Friday, May 29, 2020 12:23 PM To: Carl-Edouard Bastien ; Ernst Keller Wesner Faustin ; Haiti Noc ; Jithin J Singh (jithin.j.singh at talkpool.com) ; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO ; Shamir Stephane Supreme ; Derrick Rowe ; Hai_Tech_Transmission ; Nazaire Ledix ; HAI_Tech_Noc ; Jean Arleff Israel Chery ; Ruthza Laleau Fils ; Luigi Roy Subject: RE: some Sites with low Accessibility in the north around BH Hello Jithin/Team, Please help to provide update for the below. We are receiving lot of customer complaints for the below issue in Ouanaminthe area. Regards, Luckerson Jean 37007063 From: Carl-Edouard Bastien > Sent: Wednesday, May 27, 2020 10:01 AM To: Ernst Keller Wesner Faustin >; Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Hi Jithin/ Noc Any update? BR// From: Ernst Keller Wesner Faustin > Sent: Monday, May 25, 2020 8:01 PM To: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Hello Jithin/NOC, Please update us about what has been done to fix issue, situation is critical there. Br, Ernst FAUSTIN From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Thursday, May 21, 2020 7:23 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Jithin, Please make the follow up with your team to satisfy the following cases: INC379784/ TAS239784 NOC Team From: Nazaire Ledix > Sent: Wednesday, May 20, 2020 5:45 PM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission > Subject: RE: some Sites with low Accessibility in the north around BH Hello Noc team, Please send team to double check the following cases: a) power on HDN217, b) the link HDN230-HDN217. c) The NPU on HDN231 d) Power on HDN218 Best Regards, Nazaire L From: Ernst Keller Wesner Faustin > Sent: Wednesday, May 20, 2020 12:01 PM To: Shamir Stephane Supreme >; HAI_Tech_Noc >; Hai_Tech_Transmission >; Nazaire Ledix > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: RE: some Sites with low Accessibility in the north around BH Hello Nazaire, Please, what is update. The situation is still the same for the sites in this area. Br, Ernst FAUSTIN From: Shamir Stephane Supreme > Sent: Friday, May 15, 2020 9:27 AM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Hai_Tech_Transmission >; Nazaire Ledix > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: RE: some Sites with low Accessibility in the north around BH Hello Nazaire Please check the issue below from TX side Regards, Shamir Stephane Supreme Digicel Ha?ti TEL: (509) 3700 7435 From: Ernst Keller Wesner Faustin > Sent: Friday, May 15, 2020 9:10 AM To: HAI_Tech_Noc >; Hai_Tech_Transmission > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Shamir Stephane Supreme >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: some Sites with low Accessibility in the north around BH Hello NOC/TX, We have several sites in the north that have low Accessibility and the issue is related to a TX issue there. It seems that TX capacity has been reduced there. Please, check from your side and prioritize this because most of the sites from Trou du Nord to Ouanaminth are affected. The most affected ones are HDN217(3G<E), HDN231, HDN230, HDN218 [cid:image001.png at 01D635B6.18258380] [cid:image002.jpg at 01D635B6.18258380] [cid:image003.jpg at 01D635B6.18258380] [cid:image004.jpg at 01D635B6.18258380] [cid:image005.jpg at 01D635B6.18258380] [cid:image006.jpg at 01D635B6.18258380] Br, Ernst FAUSTIN ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 133325 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 4230 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 11660 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 13016 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 12411 bytes Desc: image005.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.jpg Type: image/jpeg Size: 12107 bytes Desc: image006.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 29 12:24:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 29 May 2020 18:24:39 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (02:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 02:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1112:21:22 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 863:32:22 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 449:15:22 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 236:53:22 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 101:38:22 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 99:50:22 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 73:53:22 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 65:53:22 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 60:59:22 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 43:45:22 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 43:41:22 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 35:32:22 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383543 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 5/28/2020 4:26 33:57:22 RBS RBS Fault (Indeterminate) After Power Intervention TX team is requested, ETA 02:30 pm. INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 33:11:22 RBS RBS Fault (DUG Failure) DUG faulty , spare need to be replaced .ETR to be provided INC383365 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 5/28/2020 22:18 16:05:22 RBS RBS Fault (Indeterminate) TX team is working on site INC383619 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 5/29/2020 5:14 9:09:22 Dependent Affected by the power issue at the main site Affected by HDS361 INC383619 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 5/29/2020 5:14 9:09:22 Dependent Affected by the power issue at the main site Affected by HDS361 INC383679 HDN216 PIGNON Nord Ericsson 2G A Digicel 5/29/2020 11:23 3:00:22 RBS RBS Fault (Indeterminate) Digicel TX team reported that RUS01B3 is faulty, Spare already requested, Follow up is ongoing by Them. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 29 12:25:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 29 May 2020 18:25:26 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 2:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 02:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC383702 HDO134 DELMAS_55 Port-au-prince Huawei B Talkpool 5/29/2020 10:36 3:47:22 Power Generator failure (Indeterminate) Team is on site, waiting for access. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 29 12:54:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 29 May 2020 18:54:22 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 8 10 7 27 52 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 9 1 0 38 ZTE 8 8 0 0 8 Huawei 6 6 6 1 6 Network 46 23 7 1 52 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 3 0 5 20 52 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 433:43:24 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 181:24:24 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 131:38:24 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 10AM, Expired, new ETR will be shared once available. INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 128:17:24 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETR 29-05-2020 1PM INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 108:05:24 Power Generator Failure (Engine broken) Team is working on the site INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 89:53:24 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by Talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 88:33:24 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 80:49:24 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 75:49:24 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 65:28:24 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 43:23:24 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 40:33:24 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382912 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 40:23:24 Power Generator failure (Indeterminate) Rectifier 48 Volts faulty, Plan to recover the site is expected from the concerned team. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 39:45:24 Fuel Generator failure (Fuel issue) Fuel team is informed 05/29/2020 2:32 AM. ETR to be provided by them INC383309 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/28/2020 5:58 32:55:24 Transmission Transmission (Indeterminate) TX team is working on site INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/28/2020 6:06 32:47:24 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC383114 HDC336 MADAME CY Centre Ericsson 2G D Digicel 5/28/2020 11:50 27:03:24 Transmission Transmission (Indeterminate) Access issue at Far End( HDC304). Follow up is ongoing with site inspector INC383094 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/28/2020 14:02 24:51:24 Power Power Failure (Indeterminate) TP team doesn't have the HPU key. Follow up is still ongoing regarding the HPU key. Feedback is still expected from them. ETA: Not yet available INC383290 HAIGA109 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 5/28/2020 20:59 17:54:24 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced. ETR not provided yet INC383373 HAIDS269 BOISROND_CAMP PERIN Sud ZTE 2G+3G C O&M_Fuel 5/28/2020 22:15 16:38:24 Fuel Generator failure (Fuel issue) Fuel team is informed 05/29/2020 10:40 AM. ETR to be provided by them INC383373 HAIDS188 MAZENOD_CAMP-PERRIN Sud ZTE 2G+3G D O&M_Fuel 5/28/2020 22:15 16:38:24 Dependent Affected by Fuel issue at the main site Affected by HDS269 INC383297 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 2:15 12:38:24 Power Power Failure (Indeterminate) Team is on site, owner asked to change the genset due to an oil leak, follow up is ongoing INC383537 HDN214 DONDON Nord Ericsson 3G C Talkpool 5/29/2020 3:05 11:48:24 RBS RBS Fault (PSU faulty) Power supply faulty. Spare part not yet available INC383537 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/29/2020 3:05 11:48:24 Dependent Affected by the Transmission issue at the main site Affected by HDC259 INC383619 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 5/29/2020 5:14 9:39:24 Dependent Affected by Fuel issue at the main site Affected by HDS361 INC383619 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M_Fuel 5/29/2020 5:14 9:39:24 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDS361 INC383619 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D O&M_Fuel 5/29/2020 5:14 9:39:24 Fuel Generator failure (Fuel issue) Fuel team is informed 05/29/2020 8:57 AM. ETR to be provided by them INC383619 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 5/29/2020 5:14 9:39:24 Dependent Affected by Fuel issue at the main site Affected by HDS361 INC383619 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 5/29/2020 5:14 9:39:24 Dependent Affected by Fuel issue at the main site Affected by HDS361 INC383619 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M_Fuel 5/29/2020 5:14 9:39:24 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDS361 INC383619 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M_Fuel 5/29/2020 5:14 9:39:24 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDS361 INC383619 HDO334 ORIANI Ouest Ericsson 2G D O&M_Fuel 5/29/2020 5:14 9:39:24 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDS361 INC383190 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/29/2020 6:02 8:51:24 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383646 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 8:53 6:00:24 Power Generator failure (Indeterminate) head cylinder is faulty, follow up is ongoing by TP team ETR not provided. INC383659 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 5/29/2020 9:42 5:11:24 Power Generator failure (Indeterminate) Team is working on the site INC383585 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/29/2020 9:58 4:55:24 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC249 INC383585 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 5/29/2020 9:58 4:55:24 Power Power Failure (Indeterminate) Team is on the site for corrective INC383680 HAIGA052 NAN_LUNDY Grande-Anse ZTE 2G+3G B Talkpool 5/29/2020 11:16 3:37:24 Power Generator failure (Indeterminate) Team is working on site INC383683 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 5/29/2020 11:38 3:15:24 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. New ETA: 03h00 PM INC383827 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 5/29/2020 12:16 2:37:24 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDN101 INC383827 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 5/29/2020 12:16 2:37:24 Transmission Transmission (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC383827 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 5/29/2020 12:16 2:37:24 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDN101 INC383699 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 5/29/2020 12:26 2:27:24 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 1:23:24 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383736 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/29/2020 13:35 1:18:24 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC201 INC383736 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 5/29/2020 13:35 1:18:24 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC201 INC383736 HDC232 LEDIER Centre Ericsson 2G D Talkpool 5/29/2020 13:35 1:18:24 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC201 INC383736 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 5/29/2020 13:35 1:18:24 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC201 INC383736 HDC212 DOMOND Centre Ericsson 2G D Talkpool 5/29/2020 13:35 1:18:24 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC201 INC383736 HDC304 SAINTE_CECILE Centre Ericsson 2G D Talkpool 5/29/2020 13:35 1:18:24 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC201 INC383736 HDC211 MIREBALAIS Centre Ericsson 2G A Talkpool 5/29/2020 13:35 1:18:24 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC201 INC383736 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/29/2020 13:35 1:18:24 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC201 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned on May 26th . Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for yesterday May 27th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 29 14:34:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 29 May 2020 20:34:20 +0000 Subject: [Rantt] =?windows-1252?q?PROBLEM_REPORT_=28OPEN=29=3A_=93HDC201_?= =?windows-1252?q?=28MIREBALAIS=29=94_is__down_since__29/05/2020_1=3A35=3A?= =?windows-1252?q?00_PM?= Message-ID: Dear all, The purpose of this message is to notify you about ?HDC201 (MIREBALAIS)? is down since 29/05/2020 1:35:00 PM. Power team is on site for corrective maintenance and Tx team is on the way for assistance. NB: Currently only 2 attached sites are affected. Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration INC383736 HDC201 MONT_CARMEL Centre Ericsson 2G A Talkpool 5/29/20 13:35 1:22:21 INC383736 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/29/20 13:35 1:22:21 INC383736 HDC304 SAINTE_CECILE Centre Ericsson 2G D Talkpool 5/29/20 13:35 1:22:21 Sites attached [cid:image001.png at 01D635D6.FE0237C0] We will keep you posted Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 24368 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 13163 bytes Desc: image002.jpg URL: From Nazaire.Ledix at digicelgroup.com Fri May 29 14:40:30 2020 From: Nazaire.Ledix at digicelgroup.com (Nazaire Ledix) Date: Fri, 29 May 2020 20:40:30 +0000 Subject: [Rantt] some Sites with low Accessibility in the north around BH In-Reply-To: References: Message-ID: Hello Talkpool team, Please send team to check HDN206 as well. LAN 1/7/3 (for 3G) and LAN 1/8/3 (for LTE) are bouncing. Please see notification history below. [cid:image011.jpg at 01D635D7.D88A6E80][cid:image012.jpg at 01D635D7.D88A6E80] Best Regards, Nazaire LEDIX From: Luckerson Jean Sent: Friday, May 29, 2020 12:23 PM To: Carl-Edouard Bastien ; Ernst Keller Wesner Faustin ; Haiti Noc ; Jithin J Singh (jithin.j.singh at talkpool.com) ; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO ; Shamir Stephane Supreme ; Derrick Rowe ; Hai_Tech_Transmission ; Nazaire Ledix ; HAI_Tech_Noc ; Jean Arleff Israel Chery ; Ruthza Laleau Fils ; Luigi Roy Subject: RE: some Sites with low Accessibility in the north around BH Hello Jithin/Team, Please help to provide update for the below. We are receiving lot of customer complaints for the below issue in Ouanaminthe area. Regards, Luckerson Jean 37007063 From: Carl-Edouard Bastien > Sent: Wednesday, May 27, 2020 10:01 AM To: Ernst Keller Wesner Faustin >; Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Hi Jithin/ Noc Any update? BR// From: Ernst Keller Wesner Faustin > Sent: Monday, May 25, 2020 8:01 PM To: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Hello Jithin/NOC, Please update us about what has been done to fix issue, situation is critical there. Br, Ernst FAUSTIN From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Thursday, May 21, 2020 7:23 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Jithin, Please make the follow up with your team to satisfy the following cases: INC379784/ TAS239784 NOC Team From: Nazaire Ledix > Sent: Wednesday, May 20, 2020 5:45 PM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission > Subject: RE: some Sites with low Accessibility in the north around BH Hello Noc team, Please send team to double check the following cases: a) power on HDN217, b) the link HDN230-HDN217. c) The NPU on HDN231 d) Power on HDN218 Best Regards, Nazaire L From: Ernst Keller Wesner Faustin > Sent: Wednesday, May 20, 2020 12:01 PM To: Shamir Stephane Supreme >; HAI_Tech_Noc >; Hai_Tech_Transmission >; Nazaire Ledix > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: RE: some Sites with low Accessibility in the north around BH Hello Nazaire, Please, what is update. The situation is still the same for the sites in this area. Br, Ernst FAUSTIN From: Shamir Stephane Supreme > Sent: Friday, May 15, 2020 9:27 AM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Hai_Tech_Transmission >; Nazaire Ledix > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: RE: some Sites with low Accessibility in the north around BH Hello Nazaire Please check the issue below from TX side Regards, Shamir Stephane Supreme Digicel Ha?ti TEL: (509) 3700 7435 From: Ernst Keller Wesner Faustin > Sent: Friday, May 15, 2020 9:10 AM To: HAI_Tech_Noc >; Hai_Tech_Transmission > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Shamir Stephane Supreme >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: some Sites with low Accessibility in the north around BH Hello NOC/TX, We have several sites in the north that have low Accessibility and the issue is related to a TX issue there. It seems that TX capacity has been reduced there. Please, check from your side and prioritize this because most of the sites from Trou du Nord to Ouanaminth are affected. The most affected ones are HDN217(3G<E), HDN231, HDN230, HDN218 [cid:image001.png at 01D635D5.D281B3B0] [cid:image002.jpg at 01D635D5.D281B3B0] [cid:image003.jpg at 01D635D5.D281B3B0] [cid:image004.jpg at 01D635D5.D281B3B0] [cid:image005.jpg at 01D635D5.D281B3B0] [cid:image006.jpg at 01D635D5.D281B3B0] Br, Ernst FAUSTIN ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. 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Name: image012.jpg Type: image/jpeg Size: 30907 bytes Desc: image012.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 29 14:55:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 29 May 2020 20:55:03 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 10 11 5 14 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 11 1 0 25 ZTE 9 9 2 0 9 Huawei 6 6 6 0 6 Network 33 26 9 0 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 2 0 4 6 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 435:42:21 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 183:23:21 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 133:37:21 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 10AM, Expired, new ETR will be shared once available. INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 130:16:21 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETR 29-05-2020 1PM, new ETR will be shared once available. INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 110:04:21 Power Generator Failure (Engine broken) Team is working on the site INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 91:52:21 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by Talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 90:32:21 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 82:48:21 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 77:48:21 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 67:27:21 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 45:22:21 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 42:32:21 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382912 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 42:22:21 Power Generator failure (Indeterminate) Rectifer 48 Volts faulty, Plan to recorver the site is expected from the concerned team. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 41:44:21 Fuel Generator failure (Fuel issue) Fuel team is informed 05/29/2020 2:32 AM. ETR to be provided by them INC383309 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/28/2020 5:58 34:54:21 Power Generator failure (Indeterminate) HPU key isssue, arrangements is making to bring the key to the site, Update will be share once available INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/28/2020 6:06 34:46:21 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC383114 HDC336 MADAME CY Centre Ericsson 2G D Digicel 5/28/2020 11:50 29:02:21 Transmission Transmission (Indeterminate) Access issue at Far End( HDC304). Follow up is ongoing with site inspector INC383094 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/28/2020 14:02 26:50:21 Power Power Failure (Indeterminate) TP team doesn't have the HPU key. Follow up is still ongoing regading the HPU key. Feedback is still expected from them. ETA: Not yet available INC383290 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 5/28/2020 20:59 19:53:21 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced. ETR not provided yet INC383373 HAIDS269 BOISROND_CAMP PERIN Sud ZTE 2G+3G C O&M_Fuel 5/28/2020 22:15 18:37:21 Fuel Generator failure (Fuel issue) Fuel team is informed 05/29/2020 10:40 AM. ETR to be provided by them INC383373 HAIDS188 MAZENOD_CAMP-PERRIN Sud ZTE 2G+3G D O&M_Fuel 5/28/2020 22:15 18:37:21 Dependent Affected by Fuel issue at the main site Affected by HDS269 INC383537 HDN214 DONDON Nord Ericsson 3G C Talkpool 5/29/2020 3:05 13:47:21 RBS RBS Fault (PSU faulty) Power supply faulty. Spare part not yet available INC383537 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/29/2020 3:05 13:47:21 Dependent Affected by the Transmission issue at the main site Affected by HDC259 INC383190 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/29/2020 6:02 10:50:21 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383646 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 8:53 7:59:21 Power Generator failure (Indeterminate) head cylinder is faulty, follow up is ongoing by TP team ETR not provided. INC383585 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 5/29/2020 9:58 6:54:21 Power Power Failure (Indeterminate) Team is still on the site for corrective INC383585 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/29/2020 9:58 6:54:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC249 INC383827 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 5/29/2020 12:16 4:36:21 Transmission Transmission (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 4h00 PM (Expired). More feedabck expected from them within 30mn (5h30 PM) INC383827 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 5/29/2020 12:16 4:36:21 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDN101 INC383827 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 5/29/2020 12:16 4:36:21 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDN101 INC383699 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 5/29/2020 12:26 4:26:21 Power Power Failure (Indeterminate) Team requested to repair the E-Power or to put a tank on site. backup genset is running. ETR not yet available INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 3:22:21 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383736 HDC201 MONT_CARMEL Centre Ericsson 2G+3G A Talkpool 5/29/2020 13:35 3:17:21 Power Power Failure (Indeterminate) Power team requested TX assistance. TX team has been informed. ETA: Not yet available INC383736 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/29/2020 13:35 3:17:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC201 INC383751 HDS321 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/29/2020 14:58 1:54:21 Power Generator failure (Indeterminate) Team is informed, ETA: 6:20PM INC383861 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 5/29/2020 15:28 1:24:21 Power Power Failure (Indeterminate) The site will be back with commercial power source INC383864 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 5/29/2020 15:53 0:59:21 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 7h20 PM INC383772 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 15:55 0:57:21 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC383769 HAIDN011 LOGE Nord ZTE 2G+3G+LTE A Talkpool 5/29/2020 16:04 0:48:21 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 05h30 PM INC383874 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/29/2020 16:31 0:21:21 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned on May 26th . Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for yesterday May 27th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Fri May 29 15:13:56 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Fri, 29 May 2020 21:13:56 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: Message-ID: NOC, HDS247 ? Genset swapping completed, Tx team waiting for access for more troubleshooting HGA017 ? Please assign to ASCOT HDO393 ? TOS HGA109 ? Restored HDS269 ? Restored HDN300 ? TOS HDC201 ? Power issue fixed, Tx team is working on site Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 29 May 2020 16:56 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Hai_SalesGM; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 10 11 5 14 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 11 1 0 25 ZTE 9 9 2 0 9 Huawei 6 6 6 0 6 Network 33 26 9 0 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 2 0 4 6 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 435:42:21 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 183:23:21 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 133:37:21 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 10AM, Expired, new ETR will be shared once available. INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 130:16:21 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETR 29-05-2020 1PM, new ETR will be shared once available. INC381229 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 5/25/2020 2:48 110:04:21 Power Generator Failure (Engine broken) Team is working on the site INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 91:52:21 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by Talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 90:32:21 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 82:48:21 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 77:48:21 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 67:27:21 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 45:22:21 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 42:32:21 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382912 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 42:22:21 Power Generator failure (Indeterminate) Rectifer 48 Volts faulty, Plan to recorver the site is expected from the concerned team. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 41:44:21 Fuel Generator failure (Fuel issue) Fuel team is informed 05/29/2020 2:32 AM. ETR to be provided by them INC383309 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/28/2020 5:58 34:54:21 Power Generator failure (Indeterminate) HPU key isssue, arrangements is making to bring the key to the site, Update will be share once available INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/28/2020 6:06 34:46:21 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC383114 HDC336 MADAME CY Centre Ericsson 2G D Digicel 5/28/2020 11:50 29:02:21 Transmission Transmission (Indeterminate) Access issue at Far End( HDC304). Follow up is ongoing with site inspector INC383094 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/28/2020 14:02 26:50:21 Power Power Failure (Indeterminate) TP team doesn't have the HPU key. Follow up is still ongoing regading the HPU key. Feedback is still expected from them. ETA: Not yet available INC383290 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 5/28/2020 20:59 19:53:21 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced. ETR not provided yet INC383373 HAIDS269 BOISROND_CAMP PERIN Sud ZTE 2G+3G C O&M_Fuel 5/28/2020 22:15 18:37:21 Fuel Generator failure (Fuel issue) Fuel team is informed 05/29/2020 10:40 AM. ETR to be provided by them INC383373 HAIDS188 MAZENOD_CAMP-PERRIN Sud ZTE 2G+3G D O&M_Fuel 5/28/2020 22:15 18:37:21 Dependent Affected by Fuel issue at the main site Affected by HDS269 INC383537 HDN214 DONDON Nord Ericsson 3G C Talkpool 5/29/2020 3:05 13:47:21 RBS RBS Fault (PSU faulty) Power supply faulty. Spare part not yet available INC383537 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/29/2020 3:05 13:47:21 Dependent Affected by the Transmission issue at the main site Affected by HDC259 INC383190 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/29/2020 6:02 10:50:21 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383646 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 8:53 7:59:21 Power Generator failure (Indeterminate) head cylinder is faulty, follow up is ongoing by TP team ETR not provided. INC383585 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 5/29/2020 9:58 6:54:21 Power Power Failure (Indeterminate) Team is still on the site for corrective INC383585 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/29/2020 9:58 6:54:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC249 INC383827 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 5/29/2020 12:16 4:36:21 Transmission Transmission (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 4h00 PM (Expired). More feedabck expected from them within 30mn (5h30 PM) INC383827 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 5/29/2020 12:16 4:36:21 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDN101 INC383827 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 5/29/2020 12:16 4:36:21 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDN101 INC383699 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 5/29/2020 12:26 4:26:21 Power Power Failure (Indeterminate) Team requested to repair the E-Power or to put a tank on site. backup genset is running. ETR not yet available INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 3:22:21 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383736 HDC201 MONT_CARMEL Centre Ericsson 2G+3G A Talkpool 5/29/2020 13:35 3:17:21 Power Power Failure (Indeterminate) Power team requested TX assistance. TX team has been informed. ETA: Not yet available INC383736 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/29/2020 13:35 3:17:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC201 INC383751 HDS321 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/29/2020 14:58 1:54:21 Power Generator failure (Indeterminate) Team is informed, ETA: 6:20PM INC383861 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 5/29/2020 15:28 1:24:21 Power Power Failure (Indeterminate) The site will be back with commercial power source INC383864 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 5/29/2020 15:53 0:59:21 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 7h20 PM INC383772 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 15:55 0:57:21 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC383769 HAIDN011 LOGE Nord ZTE 2G+3G+LTE A Talkpool 5/29/2020 16:04 0:48:21 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 05h30 PM INC383874 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/29/2020 16:31 0:21:21 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned on May 26th . Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for yesterday May 27th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[62507256].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[62507256].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 59D3726D377D4C61A933EF414EBC09A8.png Type: image/png Size: 132 bytes Desc: 59D3726D377D4C61A933EF414EBC09A8.png URL: From Haiti.Noc at digicelgroup.com Fri May 29 15:28:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 29 May 2020 21:28:21 +0000 Subject: [Rantt] =?windows-1252?q?PROBLEM_REPORT_=28CLOSED=29=3A_=93HDC20?= =?windows-1252?q?1_=28MIREBALAIS=29=94_is__down_since__29/05/2020_1=3A35?= =?windows-1252?q?=3A00_PM?= Message-ID: Dear all, Be informed that the site is backup with all the 2 attached sites affected. Root cause : Fan belt broken / NPU was frozen after a thunderstorm Resolution details : Fan belt replaced / A power reset was performed on it. [cid:image004.png at 01D0E3ED.C9BDFC50] [cid:image004.jpg at 01D30F84.9CF5A3C0] Israel Guerdy NOC Team Unigestion Holding S.A (Digicel Haiti) 151 Angle Ave Jean Paul II & Imp. Duverger Turgeau, Port au Prince, Haiti +5093700 7500| digicelhaiti.com From: Guerdy Israel On Behalf Of Haiti Noc Sent: Friday, May 29, 2020 4:34 PM To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com.; Jithin J Singh ; Gerry Bolante ; '''Michael Caponpon''' ; 'David Vielot' ; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; Jean Arleff Israel Chery ; Geoffrey Collins ; HAI_Tech_Noc ; Ruthza Laleau Fils ; Francois Boyer ; Hai_Tech_O&M ; Hai_SalesGM Subject: PROBLEM REPORT (OPEN): ?HDC201 (MIREBALAIS)? is down since 29/05/2020 1:35:00 PM Dear all, The purpose of this message is to notify you about ?HDC201 (MIREBALAIS)? is down since 29/05/2020 1:35:00 PM. Power team is on site for corrective maintenance and Tx team is on the way for assistance. NB: Currently only 2 attached sites are affected. Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration INC383736 HDC201 MONT_CARMEL Centre Ericsson 2G A Talkpool 5/29/20 13:35 1:22:21 INC383736 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/29/20 13:35 1:22:21 INC383736 HDC304 SAINTE_CECILE Centre Ericsson 2G D Talkpool 5/29/20 13:35 1:22:21 Sites attached [cid:image001.png at 01D635DC.BC38E1D0] We will keep you posted Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 24368 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 13163 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 5389 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 2390 bytes Desc: image004.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 29 16:14:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 29 May 2020 22:14:21 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1116:11:34 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 867:22:34 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 453:05:34 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 240:43:34 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 105:28:34 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 103:40:34 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 77:43:34 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 69:43:34 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 64:49:34 RBS RBS Fault (Software Issue) Licence issue suspected, concern team has been informed. Net update to share when available. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 47:35:34 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 47:31:34 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 39:22:34 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383543 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 5/28/2020 4:26 37:47:34 RBS RBS Fault (Indeterminate) Team is working on site. INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 37:01:34 RBS RBS Fault (DUG Failure) DUG faulty , spare need to be replaced.ETR to be provided INC383365 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 5/28/2020 22:18 19:55:34 RBS RBS Fault (Indeterminate) rectifier is faulty, spare requested. Not yet available INC383679 HDN216 PIGNON Nord Ericsson 2G A Digicel 5/29/2020 11:23 6:50:34 RBS RBS Fault (Indeterminate) Digicel Tx team reported that RUS01B3 is faulty, Spare already requested, Follow up is on going by Them. INC383836 HDC259 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 5/29/2020 14:33 3:40:34 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC383754 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/29/2020 14:50 3:23:34 RBS RBS Fault (Indeterminate) Team is on site. INC383861 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 5/29/2020 15:28 2:45:34 Power Power Failure (Indeterminate) Power commercial down, Site will be up with commercial power, No genset on site INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 16:18 1:55:34 RBS RBS Fault (Indeterminate) Team is informed, ETA to provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 29 17:11:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 29 May 2020 23:11:53 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 29th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 29th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 437:52:32 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 185:33:32 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 135:47:32 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 10AM, Expired, new ETR will be shared once available. INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 132:26:32 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETR 29-05-2020 1PM, new ETR will be shared once available. INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 94:02:32 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by Talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 92:42:32 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 84:58:32 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 79:58:32 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 69:37:32 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 47:32:32 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 44:42:32 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382912 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 44:32:32 Power Generator failure (Indeterminate) Rectifier 48 Volts faulty, Plan to recover the site is expected from the concerned team. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 43:54:32 Fuel Generator failure (Fuel issue) Fuel team is informed 05/29/2020 2:32 AM. ETR to be provided by them INC383309 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/28/2020 5:58 37:04:32 Power Generator failure (Indeterminate) Both teams(TX and Power) are working on site INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/28/2020 6:06 36:56:32 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC383114 HDC336 MADAME CY Centre Ericsson 2G D Digicel 5/28/2020 11:50 31:12:32 Transmission Transmission (Indeterminate) Access issue at Far End( HDC304). Follow up is ongoing with site inspector INC383094 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/28/2020 14:02 29:00:32 Power Power Failure (Indeterminate) Team is on the site for corrective INC383290 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 5/28/2020 20:59 22:03:32 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced. ETR not provided yet INC383537 HDN214 DONDON Nord Ericsson 3G C Talkpool 5/29/2020 3:05 15:57:32 RBS RBS Fault (PSU faulty) Power supply faulty. Spare part not yet available INC383537 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/29/2020 3:05 15:57:32 Dependent Affected by the Transmission issue at the main site Affected by HDC259 INC383190 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/29/2020 6:02 13:00:32 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383646 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 8:53 10:09:32 Power Generator failure (Indeterminate) head cylinder is faulty, follow up is ongoing by TP team ETR not provided. INC383585 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/29/2020 9:58 9:04:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC249 INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 5:32:32 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383751 HDS321 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/29/2020 14:58 4:04:32 Power Generator failure (Indeterminate) Team is working on site INC383861 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 5/29/2020 15:28 3:34:32 Power Power Failure (Indeterminate) The site will be back with commercial power source INC383864 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 5/29/2020 15:53 3:09:32 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 7h20 PM INC383772 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 15:55 3:07:32 Power Generator failure (Indeterminate) Team is working on site. INC383777 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/29/2020 16:07 2:55:32 Power Power Failure (Solar System failure) Solar system failed, it will be up with the sun INC383868 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 16:17 2:45:32 Power Generator failure (Indeterminate) Team is working on site. INC383869 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/29/2020 16:21 2:41:32 Power Generator failure (Indeterminate) Team is working on site. INC383869 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/29/2020 16:21 2:41:32 Dependent Affected by the power issue at the main site Affected by HDO511 INC383874 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/29/2020 16:31 2:31:32 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 7h30 PM INC383297 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 16:41 2:21:32 Power Power Failure (Indeterminate) Access blocked by the owner who asked to change the genset due to an oil leak, follow up is ongoing INC383887 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/29/2020 17:58 1:04:32 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC383895 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/29/2020 18:19 0:43:32 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383895 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/29/2020 18:19 0:43:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC318 INC383896 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G B Talkpool 5/29/2020 18:28 0:34:32 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1117:00:32 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 868:11:32 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 453:54:32 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 241:32:32 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 106:17:32 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 104:29:32 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G D Talkpool 5/26/2020 12:30 78:32:32 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 70:32:32 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 65:38:32 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 48:24:32 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 48:20:32 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 40:11:32 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383543 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 5/28/2020 4:26 38:36:32 RBS RBS Fault (Indeterminate) DXU Faulty, spare need to be replaced. ETR to be provided. INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 37:50:32 RBS RBS Fault (DUG Failure) DUG faulty , spare need to be replaced. ETR to be provided INC383365 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 5/28/2020 22:18 20:44:32 RBS RBS Fault (Indeterminate) rectifier is faulty, spare requested. Not yet available INC383679 HDN216 PIGNON Nord Ericsson 2G A Digicel 5/29/2020 11:23 7:39:32 RBS RBS Fault (Indeterminate) Digicel TX team reported that RUS01B3 is faulty, Spare already requested, Follow up is ongoing by Them. INC383836 HDC259 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 5/29/2020 14:33 4:29:32 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC383754 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/29/2020 14:50 4:12:32 RBS RBS Fault (Indeterminate) Team is on site. INC383861 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 5/29/2020 15:28 3:34:32 Power Power Failure (Indeterminate) Power commercial down, Site will be up with commercial power, No genset on site INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 16:18 2:44:32 RBS RBS Fault (Indeterminate) TX Team is informed, ETA: 7:30PM INC383891 HDN110 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 5/29/2020 18:02 1:00:32 Dependent Affected by the power issue at the main site Affected by HDN121 INC383793 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/29/2020 18:22 0:40:32 Power Power Failure (Solar System failure) Site will be recovered with sunrise Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for today May 26th . Acquisition Next Update May 30th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 30th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was May 27th Security Next update May 30th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC383309 HDO393 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/28/2020 17:58 5/29/2020 7:00 13:02:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC383612 HDO390 RUE DU PORT Sud Ericsson 2G+3G A Talkpool 5/29/2020 2:22 5/29/2020 7:00 4:38:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) DXU was on local mode Need to be justified DXU was on local mode, DXU was reset. INC383612 HDO425 DANO Ouest Ericsson 2G D Talkpool 5/29/2020 2:22 5/29/2020 7:00 4:38:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO390 Cascaded Back in service with the main site. INC383612 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G D Talkpool 5/29/2020 2:22 5/29/2020 7:00 4:38:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO390 Cascaded Back in service with the main site. INC383372 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 5/28/2020 22:15 5/29/2020 9:00 10:45:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC380619 HGA008 PAILLANT Nippes Ericsson 2G D Talkpool 5/23/2020 8:08 5/29/2020 10:00 145:52:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Inverter fault Need to be justified inverter fault, inverter replaced up. INC382910 HDO320 POINTE_A_RAQUETTES Sud Ericsson 2G D Talkpool 5/28/2020 4:48 5/29/2020 10:00 29:12:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) DUG Faulty Need to be justified DUG Faulty, DUG replaced. INC383203 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/28/2020 15:03 5/29/2020 10:00 18:57:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Solar system restored INC383169 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/28/2020 16:00 5/29/2020 10:00 18:00:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Indeterminate Need to be justified No intervention site back in service by itself INC383258 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G A Talkpool 5/28/2020 19:06 5/29/2020 10:00 14:54:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC383258 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 5/28/2020 19:06 5/29/2020 10:00 14:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO388 Cascaded Back in service with the main site. INC383258 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/28/2020 19:06 5/29/2020 10:00 14:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO388 Cascaded Back in service with the main site. INC383310 HDO354 DUFORT Ouest Ericsson 2G+3G A Talkpool 5/29/2020 5:22 5/29/2020 11:35 6:13:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor. INC383310 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 5/29/2020 5:22 5/29/2020 11:35 6:13:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO354 Cascaded Back in service with the main site. INC383310 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 3G B Talkpool 5/29/2020 5:22 5/29/2020 11:35 6:13:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO354 Cascaded Back in service with the main site. INC383310 HDO367 DARBONNE Ouest Ericsson 3G A Talkpool 5/29/2020 5:22 5/29/2020 11:35 6:13:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO354 Cascaded Back in service with the main site. INC383310 HDO385 BINOT LESTERE_COW Ouest Ericsson 3G A Talkpool 5/29/2020 5:22 5/29/2020 11:35 6:13:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO354 Cascaded Back in service with the main site. INC383310 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G A Talkpool 5/29/2020 5:22 5/29/2020 11:35 6:13:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO354 Cascaded Back in service with the main site. INC383310 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 5/29/2020 5:22 5/29/2020 11:35 6:13:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO354 Cascaded Back in service with the main site. INC383310 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 5/29/2020 5:22 5/29/2020 11:35 6:13:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO354 Cascaded Back in service with the main site. INC383516 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C O&M_Fuel 5/28/2020 23:29 5/29/2020 11:35 12:06:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Refueling done and genset started. INC383624 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 6:38 5/29/2020 14:35 7:57:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC383659 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 5/29/2020 9:42 5/29/2020 14:35 4:53:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is clear by itself INC383619 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D O&M_Fuel 5/29/2020 5:14 5/29/2020 15:38 10:24:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Refueling done and genset started. INC383619 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 5/29/2020 5:14 5/29/2020 15:38 10:24:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS361 Cascaded Back in service with the main site. INC383619 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 5/29/2020 5:14 5/29/2020 15:38 10:24:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS361 Cascaded Back in service with the main site. INC383619 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 5/29/2020 5:14 5/29/2020 15:38 10:24:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS361 Cascaded Back in service with the main site. INC383680 HAIGA052 NAN_LUNDY Grande-Anse ZTE 2G+3G B Talkpool 5/29/2020 11:16 5/29/2020 15:38 4:22:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified No alarm displayed, battery starter, check all and restart with another battery INC383373 HAIDS269 BOISROND_CAMP PERIN Sud ZTE 2G+3G C O&M_Fuel 5/28/2020 22:15 5/29/2020 15:38 17:23:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Site out of fuel Fuel Delivery Delay After refueling, team power bleed and restart the genset INC383373 HAIDS188 MAZENOD_CAMP-PERRIN Sud ZTE 2G+3G D O&M_Fuel 5/28/2020 22:15 5/29/2020 15:38 17:23:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS269 Cascaded Back in service with the main site. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 5/29/2020 17:30 134:15:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC383400 HAIDO447 COICOU_MEYOTTE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/29/2020 1:39 5/29/2020 8:05 6:26:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) No alarm displayed due to starter battery faulty Need to be justified Genset restarted with another battery. INC383503 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 5/28/2020 22:30 5/29/2020 9:04 10:34:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) No alarm displayed due to starter battery faulty Need to be justified Genset restarted with another battery. INC383067 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 22:31 5/29/2020 10:07 11:36:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to front seal Need to be justified 1Gal 1/4 of oil added INC383067 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 22:31 5/29/2020 10:07 11:36:00 4:00:00 Not Compliant Dependent Dependent Affected by HDO149 Cascaded Back up with the main site. INC383067 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 22:31 5/29/2020 10:07 11:36:00 4:00:00 Not Compliant Dependent Dependent Affected by HDO149 Cascaded Back up with the main site. INC383067 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/28/2020 22:31 5/29/2020 10:07 11:36:00 4:00:00 Not Compliant Dependent Dependent Affected by HDO149 Cascaded Back up with the main site. INC383338 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/28/2020 20:41 5/29/2020 10:23 13:42:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) Low Voltage Need to be justified DC Low voltage due HPU batteries out of charge reset alarm and restart INC383605 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 2:21 5/29/2020 10:56 8:35:00 4:00:00 Not Compliant Power Generator Failure (Overloaded) Breaker tripped Need to be justified Breaker was reset; and genset was restarted. INC383539 HAIDO539 ROUTE NATIONALE#1 DAMIEN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/29/2020 3:27 5/29/2020 11:00 7:33:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) No alarm displayed due to starter battery faulty Need to be justified Genset restarted with another battery. INC383561 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/29/2020 7:40 5/29/2020 11:27 3:47:00 4:00:00 Compliant Power Generator failure (Faulty Battery) No alarm displayed due to starter battery faulty OK Genset restarted with another battery. INC383563 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 7:35 5/29/2020 11:33 3:58:00 4:00:00 Compliant Power Generator failure (Indeterminate) Fail to start Need to be justified Fail to start cause solenoid suspected faulty Solenoid has been fixed INC383550 HDO451 LABOULE 23 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 5:44 5/29/2020 11:56 6:12:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified Low oil pressure due rear seal 1 gal oil added and restart INC383369 HDO226 FALSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/28/2020 22:45 5/29/2020 13:52 15:07:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC383369 HDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 22:45 5/29/2020 13:52 15:07:00 4:00:00 Not Compliant Power Dependent Affected by the power issue at the main site Cascaded Back up with the main site. INC383542 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/29/2020 4:20 5/29/2020 13:58 9:38:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) no alarm display due to starter battery failure Need to be justified Team bleed genset and restart it with another battery INC383155 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/28/2020 14:47 5/29/2020 13:47 23:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified 5 Gal. of fuel added to the backup genset INC383155 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/28/2020 14:47 5/29/2020 13:47 23:00:00 4:00:00 Not Compliant Power Dependent Affected by the power issue at the main site Cascaded Back up with the main site. INC383245 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/28/2020 17:42 5/29/2020 6:12 12:30:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC383386 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 5/28/2020 23:52 5/29/2020 7:26 7:34:00 4:00:00 Not Compliant Transmission Transmission (Software Issue) NTP Server issue Need to be justified The last feedback is expected from field team INC383386 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 5/28/2020 23:52 5/29/2020 7:26 7:34:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN101 Cascaded The site is back in service once the issue solved at HDN101 INC383386 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 5/28/2020 23:52 5/29/2020 7:26 7:34:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN101 Cascaded The site is back in service once the issue solved at HDN101 INC383528 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 5/29/2020 1:30 5/29/2020 7:17 5:47:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Engine failed to start due to battery failure Need to be justified The genset has been restarted with an external battery INC383528 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 5/29/2020 1:30 5/29/2020 7:17 5:47:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC266 Cascaded The site is back in service once the issue solved at HDC266 INC383608 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/29/2020 2:13 5/29/2020 6:05 3:52:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service once the batteries of the system got enough charge INC383534 HDC307 HAUT_CAY_A_HONDE Centre Ericsson 2G A Talkpool 5/29/2020 2:49 5/29/2020 7:38 4:49:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) No alarm was displayed due to battery failure Need to be justified Team has been checked it and restarted the genset with an external battery INC383536 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 5/29/2020 3:02 5/29/2020 7:41 4:39:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset Need to be justified 1 gallon of oil has been added then genset restarted INC383276 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/29/2020 6:02 5/29/2020 9:23 3:21:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC318 Cascaded The site is back in service once the issue solved at HDC318 INC383276 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/28/2020 20:04 5/29/2020 9:23 13:19:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service once the batteries of the system got enough charge INC383518 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 5/29/2020 9:48 10:14:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Indeterminate. Feedback expected from field team Cascaded The site is back in service after intervention performed by TX team. INC383518 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 5/29/2020 9:48 10:14:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Indeterminate. Feedback expected from field team Cascaded The site is back in service after intervention performed by TX team. INC383518 HDO349 DURAND Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 5/29/2020 9:48 10:14:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Indeterminate. Feedback expected from field team Cascaded The site is back in service after intervention performed by TX team. INC383518 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 5/29/2020 9:48 10:14:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Indeterminate. Feedback expected from field team Cascaded The site is back in service after intervention performed by TX team. INC383518 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 5/29/2020 9:48 10:14:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Indeterminate. Feedback expected from field team Cascaded The site is back in service after intervention performed by TX team. INC383518 HDO316 THOMAZEAU Ouest Ericsson 2G B Talkpool 5/28/2020 23:34 5/29/2020 9:48 10:14:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Indeterminate. Feedback expected from field team Cascaded The site is back in service after intervention performed by TX team. INC383518 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 5/28/2020 23:34 5/29/2020 9:48 10:14:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Indeterminate. Feedback expected from field team Cascaded The site is back in service after intervention performed by TX team. INC383348 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/28/2020 20:55 5/29/2020 9:26 12:31:00 4:00:00 Not Compliant Power Generator Failure (Overloaded) Overloaded due to inverter that was off Need to be justified The inverter has been powered to get the issue solved INC383351 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/29/2020 6:02 5/29/2020 9:26 3:24:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service once the batteries of the system got enough charge INC382680 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/28/2020 22:21 5/29/2020 9:38 11:17:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service once the batteries of the system got enough charge INC383521 HDC368 SAVANNE_BELLE MERE Artibonite Ericsson 2G D Talkpool 5/29/2020 0:26 5/29/2020 11:54 11:28:00 4:00:00 Not Compliant Power Generator failure (High temperature) High engine coolant on G1 and water leakage in engine block Need to be justified Water pump was repaired on G2 and been restarted INC383531 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/29/2020 2:38 5/29/2020 11:13 8:35:00 4:00:00 Not Compliant Power Power Failure (Priming pump issue) Faulty priming pump Need to be justified The last feedback is expected from field team INC383676 HAIDN017 VAUDREUIL-2 Nord ZTE 2G+3G+LTE A Talkpool 5/29/2020 10:43 5/29/2020 13:08 2:25:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified No issue was found. Site under observation INC383112 HDC253 ENNERY Artibonite Ericsson 2G+3G C Talkpool 5/28/2020 16:00 5/29/2020 13:32 21:32:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker tripped Need to be justified The site is back in service after intervention performed by TX team. INC383112 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 5/28/2020 16:00 5/29/2020 13:32 21:32:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC253 Cascaded The site is back in service once the issue solved at HDC253 INC383112 COW032 ENNERY Artibonite Ericsson 2G D Talkpool 5/28/2020 16:00 5/29/2020 13:32 21:32:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC253 Cascaded The site is back in service once the issue solved at HDC253 INC380527 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/23/2020 7:12 5/29/2020 14:26 151:14:00 4:00:00 Not Compliant Power Generator failure (High temperature) High Temperature due to faulty Head cylinder Spare The faulty Head cylinder has been replaced INC383619 HDO400 FORET_DES_PINS Ouest Ericsson 2G D O&M_Fuel 5/29/2020 5:14 5/29/2020 15:38 10:24:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDS361 Cascaded The site is back in service once the issue solved at HDS361 INC383619 HDO453 BOUKAN CHAT Ouest Ericsson 2G D O&M_Fuel 5/29/2020 5:14 5/29/2020 15:38 10:24:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDS361 Cascaded The site is back in service once the issue solved at HDS361 INC383619 HDO334 ORIANI Ouest Ericsson 2G D O&M_Fuel 5/29/2020 5:14 5/29/2020 15:38 10:24:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDS361 Cascaded The site is back in service once the issue solved at HDS361 INC383683 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 5/29/2020 11:38 5/29/2020 15:26 3:48:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC383736 HDC201 MONT_CARMEL Centre Ericsson 2G+3G A Talkpool 5/29/2020 13:35 5/29/2020 17:27 3:52:00 4:00:00 Compliant Power Generator failure (Fan belt failure) Faulty fan belt and TN frozen due a thunder OK The fan belt has been replaced then the NPU reset to get the issue solved INC383736 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/29/2020 13:35 5/29/2020 17:27 3:52:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC201 OK The site is back in service once the issue solved at HDC201 INC383736 HDC232 LEDIER Centre Ericsson 2G D Talkpool 5/29/2020 13:35 5/29/2020 17:27 3:52:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC201 OK The site is back in service once the issue solved at HDC201 INC383736 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 5/29/2020 13:35 5/29/2020 17:27 3:52:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC201 OK The site is back in service once the issue solved at HDC201 INC383736 HDC212 DOMOND Centre Ericsson 2G D Talkpool 5/29/2020 13:35 5/29/2020 17:27 3:52:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC201 OK The site is back in service once the issue solved at HDC201 INC383736 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 5/29/2020 13:35 5/29/2020 17:27 3:52:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC201 OK The site is back in service once the issue solved at HDC201 INC383736 HDC211 MIREBALAIS Centre Ericsson 2G A Talkpool 5/29/2020 13:35 5/29/2020 17:27 3:52:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC201 OK The site is back in service once the issue solved at HDC201 INC383736 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 5/29/2020 13:35 5/29/2020 17:27 3:52:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC201 OK The site is back in service once the issue solved at HDC201 INC383736 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 5/29/2020 13:35 5/29/2020 17:27 3:52:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC201 OK The site is back in service once the issue solved at HDC201 INC383736 HDC304 SAINTE_CECILE Centre Ericsson 2G D Talkpool 5/29/2020 13:35 5/29/2020 17:27 3:52:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC201 OK The site is back in service once the issue solved at HDC201 INC383827 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 5/29/2020 12:16 5/29/2020 16:56 4:40:00 4:00:00 Not Compliant Transmission Transmission (ETU Failure) Faulty ETU Need to be justified The faulty ETU has been replaced INC383827 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 5/29/2020 12:16 5/29/2020 16:56 4:40:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN101 Cascaded The site is back in service once the issue solved at HDN101 INC383827 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 5/29/2020 12:16 5/29/2020 16:56 4:40:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN101 Cascaded The site is back in service once the issue solved at HDN101 INC383699 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 5/29/2020 12:26 5/29/2020 17:21 4:55:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC383585 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 5/29/2020 9:58 5/29/2020 17:39 7:41:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC383769 HAIDN011 LOGE Nord ZTE 2G+3G+LTE A Talkpool 5/29/2020 16:04 5/29/2020 17:51 1:47:00 4:00:00 Compliant Power Generator failure (Fan belt failure) Faulty fan belt and starter battery failure OK The fan belt has been replaced then the genset restarted with an external battery Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC383569 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/29/2020 8:00 5/29/2020 11:48 3:48:00 4:00:00 Compliant RBS RBS Fault (DTRU failure) Faulty DTRU Need to be justified DTRU has been replaced INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 5/29/2020 13:00 58:34:00 4:00:00 Compliant Power Power Failure (HPU system fail) Pending OK RCA and resolution details to be provided by the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 29 18:29:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 30 May 2020 00:29:23 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 6 8 4 15 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 3 1 0 18 ZTE 5 5 0 0 5 Huawei 10 10 8 0 10 Network 32 18 9 0 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 1 0 2 3 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 439:14:38 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 186:55:38 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 137:09:38 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 10AM, Expired, new ETR will be shared once available. INC381007 HGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 133:48:38 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETR 29-05-2020 1PM, new ETR will be shared once available. INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 95:24:38 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by Talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 94:04:38 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 86:20:38 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 81:20:38 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 70:59:38 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 48:54:38 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 46:04:38 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382912 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 45:54:38 Power Generator failure (Indeterminate) Rectifier 48 Volts faulty, Plan to recover the site is expected from the concerned team. INC382922 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 45:16:38 Fuel Generator failure (Fuel issue) Fuel team is informed 05/29/2020 2:32 AM. ETR to be provided by them INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/28/2020 6:06 38:18:38 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC383114 HDC336 MADAME CY Centre Ericsson 2G D Digicel 5/28/2020 11:50 32:34:38 Transmission Transmission (Indeterminate) Access issue at Far End( HDC304). Follow up is ongoing with site inspector INC383290 HGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 5/28/2020 20:59 23:25:38 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced. ETR not provided yet INC383190 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/29/2020 6:02 14:22:38 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383646 HDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 8:53 11:31:38 Power Generator failure (Indeterminate) head cylinder is faulty, follow up is ongoing by TP team ETR not provided. INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 6:54:38 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383751 HDS321 RUE SALOMON_MERGER Ouest Ericsson 2G B Talkpool 5/29/2020 14:58 5:26:38 Power Generator failure (Indeterminate) Team is working on site INC383777 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/29/2020 16:07 4:17:38 Power Power Failure (Solar System failure) Solar system failed, it will be up with the sun INC383869 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/29/2020 16:21 4:03:38 Power Generator failure (Indeterminate) Team is still working on site. INC383869 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/29/2020 16:21 4:03:38 Dependent Affected by the power issue at the main site Affected by HDO511 INC383874 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/29/2020 16:31 3:53:38 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA expired , waiting for new update INC383297 HDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 16:41 3:43:38 Power Power Failure (Indeterminate) Access blocked by the owner; due to an oil leak at the site. TP should repair it tomorrow (May 30, 2020) during the day. INC383895 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/29/2020 18:19 2:05:38 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383895 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/29/2020 18:19 2:05:38 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC318 INC383900 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 5/29/2020 18:57 1:27:38 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC383901 HDN264 GRISON_GARDE Nord Ericsson 2G D Talkpool 5/29/2020 19:11 1:13:38 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC383904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 5/29/2020 19:15 1:09:38 Power Power Failure (Solar System failure) Solar site , will be restored with sunrise INC383798 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/29/2020 19:36 0:48:38 Power Power Failure (Solar System failure) Solar site , will be restored with sunrise INC384007 HDO631 CAZEAU_SEMINAIRE_COW Port-au-Prince Huawei 2G+3G B Talkpool 5/29/2020 19:57 0:27:38 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC384007 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 19:57 0:27:38 Dependent Affected by the power issue at the main site Affected by HDO631 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned on May 26th . Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for yesterday May 27th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From leveque.karl-sebastien at tpmanagementsa.com Fri May 29 19:03:03 2020 From: leveque.karl-sebastien at tpmanagementsa.com (=?utf-8?Q?leveque.karl-sebastien=40tpmanagementsa.com?=) Date: Fri, 29 May 2020 21:03:03 -0400 Subject: [Rantt] [Powertt] NOC hourly report at 08:00 PM In-Reply-To: References: Message-ID: Hi NOC Team, See the latest updates for the sites below: HDN229 Restored HDO631 ETA: 9:30PM HDO441 Team is working HDS321 Team is still working (Fuel mixed with water) Best regards. Sebastian LEVEQUE Mobile: +50931003004 / +33644643633 Email: leveque.karl-sebastien at tpmanagementsa.com (mailto:leveque.karl-sebastien at tpmanagementsa.com) On May 29 2020, at 8:31 pm, Haiti Noc wrote: > > > Hello All, > > > > > > Received the NOC hourly report done at 8:00 PM > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Class > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Class > > > > > > A > > > > > > B > > > > > > C > > > > > > D > > > > > > Total > > > > > > > > > > > > > > Total > > > > > > 6 > > > > > > 8 > > > > > > 4 > > > > > > 15 > > > > > > 33 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Technology > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Vendor > > > > > > 2G > > > > > > 3G > > > > > > LTE > > > > > > TDD > > > > > > Total > > > > > > > > > > > > > > Ericsson > > > > > > 17 > > > > > > 3 > > > > > > 1 > > > > > > 0 > > > > > > 18 > > > > > > > > > > > > > > ZTE > > > > > > 5 > > > > > > 5 > > > > > > 0 > > > > > > 0 > > > > > > 5 > > > > > > > > > > > > > > Huawei > > > > > > 10 > > > > > > 10 > > > > > > 8 > > > > > > 0 > > > > > > 10 > > > > > > > > > > > > > > Network > > > > > > 32 > > > > > > 18 > > > > > > 9 > > > > > > 0 > > > > > > 33 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Reason > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Reason > > > > > > Power > > > > > > Fuel > > > > > > Fiber > > > > > > RAN > > > > > > Attached > > > > > > Total > > > > > > > > Total > > > > > > 27 > > > > > > 1 > > > > > > 0 > > > > > > 2 > > > > > > 3 > > > > > > 33 > > > > > > > > > > > > > > > > > Ticket# > > > > > > Site_ID > > > > > > Site_Name > > > > > > Department > > > > > > Vendor > > > > > > Technology > > > > > > Class > > > > > > Assigned Group > > > > > > Date/time down > > > > > > Duration > > > > > > Fault Type > > > > > > Problem Summary > > > > > > Comments > > > > > > > > INC374743 > > > > > > HDO175 > > > > > > VILLAGE_DE_DIEU > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 5/11/2020 13:10 > > > > > > 439:14:38 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. > > > > > > > > INC379925 > > > > > > HDO607 > > > > > > MARTISSANT_1 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 5/22/2020 1:29 > > > > > > 186:55:38 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. > > > > > > > > INC380874 > > > > > > HDS239 > > > > > > TIBURON > > > > > > Sud > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > Talkpool > > > > > > 5/24/2020 3:15 > > > > > > 137:09:38 > > > > > > Power > > > > > > Generator Failure (Engine broken) > > > > > > Engine broken reported, ETR 29-05-2020 10AM, Expired, new ETR will be shared once available. > > > > > > > > INC381007 > > > > > > HGA151 > > > > > > CHARIO > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > Talkpool > > > > > > 5/24/2020 6:36 > > > > > > 133:48:38 > > > > > > Power > > > > > > Generator Failure (Alternator Failure) > > > > > > DC Alt faulty needed to replaced. ETR 29-05-2020 1PM, new ETR will be shared once available. > > > > > > > > INC381618 > > > > > > HDN308 > > > > > > DOUARIE > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 5/25/2020 21:00 > > > > > > 95:24:38 > > > > > > Power > > > > > > Generator Failure (Engine Knocking ) > > > > > > Head cylinder already replaced but Engine knocking reported by Talkpool team. Next update to share once available. > > > > > > > > INC380695 > > > > > > HDN290 > > > > > > HAUT PIERRE JEAN > > > > > > Nord-Est > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 5/25/2020 22:20 > > > > > > 94:04:38 > > > > > > Power > > > > > > Generator Failure (Engine broken) > > > > > > Talkpool breakdown the genset. Next update to share once available. > > > > > > > > INC381689 > > > > > > HGA043 > > > > > > PRINCEAU_L 'AZILE > > > > > > Nippes > > > > > > Ericsson > > > > > > 3G > > > > > > D > > > > > > Digicel > > > > > > 5/26/2020 6:04 > > > > > > 86:20:38 > > > > > > RBS > > > > > > RBS Fault (Software Issue) > > > > > > License issue, concerned team has been informed > > > > > > > > INC381722 > > > > > > HDO580 > > > > > > SOLEIL _17 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 5/26/2020 11:04 > > > > > > 81:20:38 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Red zone site team can't reach the site, team go as soon as area is safe. > > > > > > > > INC382098 > > > > > > HDO286 > > > > > > THEATRE NATIONAL > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 5/26/2020 21:25 > > > > > > 70:59:38 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. > > > > > > > > INC382684 > > > > > > HDN307 > > > > > > PORRIER > > > > > > Nord > > > > > > ZTE > > > > > > 2G+3G > > > > > > B > > > > > > Talkpool > > > > > > 5/27/2020 19:30 > > > > > > 48:54:38 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. > > > > > > > > INC383003 > > > > > > HDO137 > > > > > > DELMAS_2 > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Digicel > > > > > > 5/27/2020 22:20 > > > > > > 46:04:38 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. > > > > > > > > INC382912 > > > > > > HGA017 > > > > > > CHALON > > > > > > Nippes > > > > > > Ericsson > > > > > > 2G+3G > > > > > > A > > > > > > Talkpool > > > > > > 5/27/2020 22:30 > > > > > > 45:54:38 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Rectifier 48 Volts faulty, Plan to recover the site is expected from the concerned team. > > > > > > > > INC382922 > > > > > > HGA064 > > > > > > LATOBOLIER > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > O&M_Fuel > > > > > > 5/27/2020 23:08 > > > > > > 45:16:38 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team is informed 05/29/2020 2:32 AM. ETR to be provided by them > > > > > > > > INC380866 > > > > > > HDN294 > > > > > > BOIS_D_HOMME > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 5/28/2020 6:06 > > > > > > 38:18:38 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Solar system failed /Solar batteries are completely discharged. > > > > > > > > INC383114 > > > > > > HDC336 > > > > > > MADAME CY > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Digicel > > > > > > 5/28/2020 11:50 > > > > > > 32:34:38 > > > > > > Transmission > > > > > > Transmission (Indeterminate) > > > > > > Access issue at Far End( HDC304). Follow up is ongoing with site inspector > > > > > > > > INC383290 > > > > > > HGA109 > > > > > > BAUMONT > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > B > > > > > > Talkpool > > > > > > 5/28/2020 20:59 > > > > > > 23:25:38 > > > > > > Power > > > > > > Generator Failure (Faulty AVR) > > > > > > Faulty AVR, need to be replaced. ETR not provided yet > > > > > > > > INC383190 > > > > > > HDC299 > > > > > > MAROUGE > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 5/29/2020 6:02 > > > > > > 14:22:38 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Solar system failed /Solar batteries are completely discharged > > > > > > > > INC383646 > > > > > > HDO660 > > > > > > DELMAS 41 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 5/29/2020 8:53 > > > > > > 11:31:38 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > head cylinder is faulty, follow up is ongoing by TP team ETR not provided. > > > > > > > > INC383835 > > > > > > HDN185 > > > > > > MICHEL > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 5/29/2020 13:30 > > > > > > 6:54:38 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Solar system failed /Solar batteries are completely discharged > > > > > > > > INC383751 > > > > > > HDS321 > > > > > > RUE SALOMON_MERGER > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > B > > > > > > Talkpool > > > > > > 5/29/2020 14:58 > > > > > > 5:26:38 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team is working on site > > > > > > > > INC383777 > > > > > > HDS315 > > > > > > NAN MAGRE > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 5/29/2020 16:07 > > > > > > 4:17:38 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Solar system failed, it will be up with the sun > > > > > > > > INC383869 > > > > > > HDO511 > > > > > > JACKET_TOTO_II > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 5/29/2020 16:21 > > > > > > 4:03:38 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team is still working on site. > > > > > > > > INC383869 > > > > > > HDO698 > > > > > > PV CLUB_COW > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G > > > > > > C > > > > > > Talkpool > > > > > > 5/29/2020 16:21 > > > > > > 4:03:38 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDO511 > > > > > > > > INC383874 > > > > > > HDO441 > > > > > > GROS CHEVAL BOUCAN > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 5/29/2020 16:31 > > > > > > 3:53:38 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team has been informed and the follow up is ongoing. ETA expired , waiting for new update > > > > > > > > INC383297 > > > > > > HDO277 > > > > > > ST_PATRICK > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 5/29/2020 16:41 > > > > > > 3:43:38 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Access blocked by the owner; due to an oil leak at the site. TP should repair it tomorrow (May 30, 2020) during the day. > > > > > > > > INC383895 > > > > > > HDC318 > > > > > > ROY_CANNOT > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 5/29/2020 18:19 > > > > > > 2:05:38 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Solar system failed /Solar batteries are completely discharged > > > > > > > > INC383895 > > > > > > HDC346 > > > > > > LOBELVY > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 5/29/2020 18:19 > > > > > > 2:05:38 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > The site will be back in service once the issue solved at HDC318 > > > > > > > > INC383900 > > > > > > HDN229 > > > > > > BOIS_DE_LANCE > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 5/29/2020 18:57 > > > > > > 1:27:38 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team has been informed and the follow up is ongoing. ETA: Not yet available > > > > > > > > INC383901 > > > > > > HDN264 > > > > > > GRISON_GARDE > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 5/29/2020 19:11 > > > > > > 1:13:38 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team has been informed and the follow up is ongoing. ETA: Not yet available > > > > > > > > INC383904 > > > > > > HDC322 > > > > > > TERRE_BLANCHE > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 5/29/2020 19:15 > > > > > > 1:09:38 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Solar site , will be restored with sunrise > > > > > > > > INC383798 > > > > > > HDC334 > > > > > > BAS-SELP?TRE > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 5/29/2020 19:36 > > > > > > 0:48:38 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Solar site , will be restored with sunrise > > > > > > > > INC384007 > > > > > > HDO631 > > > > > > CAZEAU_SEMINAIRE_COW > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G > > > > > > B > > > > > > Talkpool > > > > > > 5/29/2020 19:57 > > > > > > 0:27:38 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team has been informed; ETA not available yet. > > > > > > > > INC384007 > > > > > > HDO003 > > > > > > BAMBOO_HOTEL > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 5/29/2020 19:57 > > > > > > 0:27:38 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDO631 > > > > > > > > > > Sites Temporary Halted site due to not able to resolve issue > > > > > > > > > > > Sites-out of service > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Ticket# > > > > > > Site_ID > > > > > > Site_Name > > > > > > Department > > > > > > Vendor > > > > > > Technology > > > > > > Class > > > > > > Date/time down > > > > > > Fault Type > > > > > > Problem Summary > > > > > > Assigned Group > > > > > > Expected Resolution Time > > > > > > > > INC263407 > > > > > > HAIDO503 > > > > > > RUE_TIREMAS > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G+3G > > > > > > B > > > > > > 16-Sep-19 > > > > > > Security_Access > > > > > > Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC329811 > > > > > > HAIDN040 > > > > > > VAUDREUIL 4VEH > > > > > > Nord > > > > > > ZTE > > > > > > 2G+3G > > > > > > B > > > > > > 31-Jan-20 > > > > > > Access Owner > > > > > > Seal removal had been planned on May 26th . > > > > > > Acquisition > > > > > > No ETR yet > > > > > > > > INC336469 > > > > > > HDO106 > > > > > > MAGASIN_LAKAY > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 15-Feb-20 > > > > > > Security_Access > > > > > > Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC338777 > > > > > > HDO221 > > > > > > 4_AVE_BOLOSSE > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G+3G > > > > > > C > > > > > > 20-Feb-20 > > > > > > Security_Access > > > > > > Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient > > > > > > Security > > > > > > ETR: May 29th > > > > > > > > INC345624 > > > > > > HGA045 > > > > > > MORNE FEVRE > > > > > > Nippes > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > 7-Mar-20 > > > > > > Security_Access > > > > > > Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for yesterday May 27th > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC370906 > > > > > > HDN325 > > > > > > CHANSOLME > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > 3-May-20 > > > > > > Security_Access > > > > > > Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC369781 > > > > > > HAIGA146 > > > > > > JEREMIE > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > 30-Apr-20 > > > > > > Security_Access > > > > > > Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC373673 > > > > > > HDS199 > > > > > > CHERETTE > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > 9-May-20 > > > > > > Security_Access > > > > > > Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC376862 > > > > > > HDO578 > > > > > > RUE_DEESSE_IMP_JOB > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 15-May-20 > > > > > > Security_Access > > > > > > Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC371981 > > > > > > HDO556 > > > > > > FORT_MERCREDI_RTE_DES_DALLES > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > 5-May-20 > > > > > > Security_Access > > > > > > Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC380213 > > > > > > HAIDO251 > > > > > > FONTAMARA_ 35 > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > C > > > > > > 22-May-20 > > > > > > Security_Access > > > > > > The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. > > > > > > Security > > > > > > No ETR yet > > > > > > > > > > > > Yours faithfully, > > > > Noc Team > > NETWORK OPERATION CENTER > > Unigestion Holding S.A, Digicel? Haiti > > +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com (mailto:haiti.noc at digicelgroup.com) > > # 151, Angle Ave. Jean Paul II & Imp. Duverger > > Port-au-Prince, HAITI | P.O Box. 15516 > > > > > > > > > > > Notice of Confidentiality: > > > The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. > > -- > Powertt mailing list > Powertt at tpmanagementsa.com > http://tpmanagementsa.com/mailman/listinfo/powertt_tpmanagementsa.com > -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Fri May 29 19:16:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 30 May 2020 01:16:15 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1119:13:21 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 870:24:21 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 456:07:21 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 243:45:21 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 108:30:21 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 106:42:21 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 80:45:21 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 72:45:21 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 67:51:21 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 66:49:21 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 50:37:21 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 50:33:21 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 42:24:21 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 40:03:21 RBS RBS Fault (DUG Failure) DUG faulty , spare need to be replaced. ETR to be provided INC382680 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/28/2020 15:46 29:29:21 Power Power Failure (Solar System failure) Sectors will be restored with sunrise INC383365 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 5/28/2020 22:18 22:57:21 RBS RBS Fault (Indeterminate) rectifier is faulty, spare requested. Not yet available INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 16:18 4:57:21 RBS RBS Fault (Indeterminate) TX Team is informed. ETA expired, new ETA not provided yet INC384002 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 5/29/2020 19:26 1:49:21 RBS RBS Fault (Indeterminate) Team has been informed, ETA will be provided once available. INC384003 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 5/29/2020 19:38 1:37:21 Power Generator failure (Indeterminate) Team has been informed, ETA will be provided once available. INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 1:01:21 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC383913 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 5/29/2020 20:14 1:01:21 RBS RBS Fault (Indeterminate) Team has been informed, ETA will be provided once available. INC383918 HDS226 AQUIN Sud Ericsson 3G A Talkpool 5/29/2020 20:58 0:17:21 Transmission Transmission (Indeterminate) Team is informed, ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 29 20:11:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 30 May 2020 02:11:15 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 6 6 4 23 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 3 1 0 25 ZTE 5 5 0 0 5 Huawei 9 9 8 0 9 Network 38 17 9 0 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 1 0 2 9 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 441:00:09 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 188:41:09 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 138:55:09 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 10AM, Expired, new ETR will be shared once available. INC381007 HGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 135:34:09 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETR 29-05-2020 1PM, new ETR will be shared once available. INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 97:10:09 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by Talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 95:50:09 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 88:06:09 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 83:06:09 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 72:45:09 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 50:40:09 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 47:50:09 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382912 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 47:40:09 Power Generator failure (Indeterminate) Rectifer 48 Volts faulty, Plan to recorver the site is expected from the concerned team. INC382922 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 47:02:09 Fuel Generator failure (Fuel issue) Fuel team is informed 05/29/2020 2:32 AM. ETR to be provided by them INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/28/2020 6:06 40:04:09 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC383114 HDC336 MADAME CY Centre Ericsson 2G D Digicel 5/28/2020 11:50 34:20:09 Transmission Transmission (Indeterminate) Access issue at Far End( HDC304). Follow up is ongoing with site inspector INC383290 HGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 5/28/2020 20:59 25:11:09 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced. ETR not provided yet INC383190 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/29/2020 6:02 16:08:09 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383646 HDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 8:53 13:17:09 Power Generator failure (Indeterminate) Head cylinder is faulty. A replacement plan is scheduled for May 30th 2020. INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 8:40:09 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383777 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/29/2020 16:07 6:03:09 Power Power Failure (Solar System failure) Solar system failed, it will be up with the sun INC383869 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/29/2020 16:21 5:49:09 Power Generator failure (Indeterminate) Team is still working on site. INC383869 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/29/2020 16:21 5:49:09 Dependent Affected by the power issue at the main site Affected by HDO511 INC383919 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/29/2020 16:31 5:39:09 Power Power Failure (Indeterminate) Team is on site INC383297 HDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 16:41 5:29:09 Power Power Failure (Indeterminate) Access blocked by the owner; due to an oil leak at the site. TP should repair it tomorrow (May 30, 2020) during the day. INC383895 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/29/2020 18:19 3:51:09 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383895 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/29/2020 18:19 3:51:09 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC318 INC383901 HDN264 GRISON_GARDE Nord Ericsson 2G D Talkpool 5/29/2020 19:11 2:59:09 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10:45 PM INC383904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 5/29/2020 19:15 2:55:09 Power Power Failure (Indeterminate) Team cannot reach the site for the meantime due to heavy rain in the area INC383798 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/29/2020 19:36 2:34:09 Power Power Failure (Solar System failure) Solar site , will be restored with sunrise INC384011 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 1:32:09 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10:45 PM INC384011 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 1:32:09 Dependent Affected by the power issue at the main site Affected by HDC153 INC384011 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 1:32:09 Dependent Affected by the power issue at the main site Affected by HDC153 INC384011 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 1:32:09 Dependent Affected by the power issue at the main site Affected by HDC153 INC384011 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 1:32:09 Dependent Affected by the power issue at the main site Affected by HDC153 INC384011 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 1:32:09 Dependent Affected by the power issue at the main site Affected by HDC153 INC384011 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 1:32:09 Dependent Affected by the power issue at the main site Affected by HDC153 INC384011 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 1:32:09 Dependent Affected by the power issue at the main site Affected by HDC153 INC384014 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 1:32:09 Power Power Failure (Indeterminate) Team has been informed but no ETA available INC384023 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 21:25 0:45:09 Power Power Failure (Indeterminate) Team has been informed: ETA not available yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned on May 26th . Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for yesterday May 27th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From astrid.argana at talkpool.com Fri May 29 20:50:55 2020 From: astrid.argana at talkpool.com (Astrid Argana) Date: Sat, 30 May 2020 02:50:55 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM In-Reply-To: References: Message-ID: NOC, Latest updates : HDC153: Restored with all attached sites. (7 sites) HDO245: ETA 11:15PM HDN264: Restored Regards, Astrid Argana From: Sasoun Deronis On Behalf Of Haiti Noc Sent: Friday, May 29, 2020 10:11 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: NOC hourly report at 10:00 PM Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 6 6 4 23 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 3 1 0 25 ZTE 5 5 0 0 5 Huawei 9 9 8 0 9 Network 38 17 9 0 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 1 0 2 9 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 441:00:09 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 188:41:09 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 138:55:09 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 10AM, Expired, new ETR will be shared once available. INC381007 HGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 135:34:09 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETR 29-05-2020 1PM, new ETR will be shared once available. INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 97:10:09 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by Talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 95:50:09 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 88:06:09 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 83:06:09 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 72:45:09 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 50:40:09 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 47:50:09 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382912 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 47:40:09 Power Generator failure (Indeterminate) Rectifer 48 Volts faulty, Plan to recorver the site is expected from the concerned team. INC382922 HGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 47:02:09 Fuel Generator failure (Fuel issue) Fuel team is informed 05/29/2020 2:32 AM. ETR to be provided by them INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/28/2020 6:06 40:04:09 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC383114 HDC336 MADAME CY Centre Ericsson 2G D Digicel 5/28/2020 11:50 34:20:09 Transmission Transmission (Indeterminate) Access issue at Far End( HDC304). Follow up is ongoing with site inspector INC383290 HGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 5/28/2020 20:59 25:11:09 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced. ETR not provided yet INC383190 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/29/2020 6:02 16:08:09 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383646 HDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 8:53 13:17:09 Power Generator failure (Indeterminate) Head cylinder is faulty. A replacement plan is scheduled for May 30th 2020. INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 8:40:09 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383777 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/29/2020 16:07 6:03:09 Power Power Failure (Solar System failure) Solar system failed, it will be up with the sun INC383869 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/29/2020 16:21 5:49:09 Power Generator failure (Indeterminate) Team is still working on site. INC383869 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/29/2020 16:21 5:49:09 Dependent Affected by the power issue at the main site Affected by HDO511 INC383919 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/29/2020 16:31 5:39:09 Power Power Failure (Indeterminate) Team is on site INC383297 HDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 16:41 5:29:09 Power Power Failure (Indeterminate) Access blocked by the owner; due to an oil leak at the site. TP should repair it tomorrow (May 30, 2020) during the day. INC383895 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/29/2020 18:19 3:51:09 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383895 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/29/2020 18:19 3:51:09 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC318 INC383901 HDN264 GRISON_GARDE Nord Ericsson 2G D Talkpool 5/29/2020 19:11 2:59:09 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10:45 PM INC383904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 5/29/2020 19:15 2:55:09 Power Power Failure (Indeterminate) Team cannot reach the site for the meantime due to heavy rain in the area INC383798 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/29/2020 19:36 2:34:09 Power Power Failure (Solar System failure) Solar site , will be restored with sunrise INC384011 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 1:32:09 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10:45 PM INC384011 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 1:32:09 Dependent Affected by the power issue at the main site Affected by HDC153 INC384011 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 1:32:09 Dependent Affected by the power issue at the main site Affected by HDC153 INC384011 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 1:32:09 Dependent Affected by the power issue at the main site Affected by HDC153 INC384011 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 1:32:09 Dependent Affected by the power issue at the main site Affected by HDC153 INC384011 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 1:32:09 Dependent Affected by the power issue at the main site Affected by HDC153 INC384011 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 1:32:09 Dependent Affected by the power issue at the main site Affected by HDC153 INC384011 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 1:32:09 Dependent Affected by the power issue at the main site Affected by HDC153 INC384014 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 1:32:09 Power Power Failure (Indeterminate) Team has been informed but no ETA available INC384023 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 21:25 0:45:09 Power Power Failure (Indeterminate) Team has been informed: ETA not available yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned on May 26th . Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and plan to go to the site on May 29th if no any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for yesterday May 27th Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 29 22:27:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 30 May 2020 04:27:02 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 8 5 3 13 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 3 2 0 16 ZTE 6 6 1 1 6 Huawei 8 8 8 1 8 Network 28 17 11 2 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 2 0 2 2 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 443:13:30 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 190:54:30 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 141:08:30 Power Generator Failure (Engine broken) Engine broken reported, ETR 29-05-2020 10AM, Expired, new ETR will be shared once available. INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 137:47:30 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETR 29-05-2020 1PM, new ETR will be shared once available. INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 99:23:30 Power Generator Failure (Engine Knocking ) Head cylinder already replaced but Engine knocking reported by Talkpool team. Next update to share once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 98:03:30 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 90:19:30 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 85:19:30 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 74:58:30 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 52:53:30 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 50:03:30 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382912 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 49:53:30 Power Generator failure (Indeterminate) Rectifier 48 Volts faulty, Plan to recover the site is expected from the concerned team. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 49:15:30 Fuel Generator failure (Fuel issue) Fuel team is informed 05/29/2020 2:32 AM. ETR to be provided by them INC383114 HDC336 MADAME CY Centre Ericsson 2G D Digicel 5/28/2020 11:50 36:33:30 Transmission Transmission (Indeterminate) Access issue at Far End( HDC304). Follow up is ongoing with site inspector INC383290 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 5/28/2020 20:59 27:24:30 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced. ETR not provided yet INC383646 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 8:53 15:30:30 Power Generator failure (Indeterminate) Head cylinder is faulty. A replacement plan is scheduled for May 30th 2020. INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 10:53:30 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383777 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/29/2020 16:07 8:16:30 Power Power Failure (Solar System failure) Solar system failed, it will be up with the sun INC383919 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M_Fuel 5/29/2020 16:31 7:52:30 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/29/2020 11:55 PM , ETR to be provide by them INC383297 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 16:41 7:42:30 Power Power Failure (Indeterminate) Access blocked by the owner; due to an oil leak at the site. TP should repair it tomorrow (May 30, 2020) during the day. INC383904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 5/29/2020 19:15 5:08:30 Power Power Failure (Indeterminate) Team refuses to go on site , ETA 5/30/2020 6:30 AM INC383798 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/29/2020 19:36 4:47:30 Power Power Failure (Solar System failure) Solar site , will be restored with sunrise INC384014 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 3:45:30 Power Power Failure (Solar System failure) Solar site , will be restored with sunrise INC383930 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 22:31 1:52:30 Power Power Failure (Indeterminate) Site is located in private building. ETA 7:10 am. INC383930 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/29/2020 22:31 1:52:30 Dependent Affected by the power issue at the main site Affected by HDO021. INC383941 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 5/29/2020 22:50 1:33:30 Power Power Failure (Indeterminate) Access issue at night. Team will reach the site this morning; ETA not available yet. INC384034 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 5/29/2020 22:53 1:30:30 Power Generator Failure (Starter battery failure) Due to starter battery , team will reach the site on 5/29/2020 6:00 AM INC384035 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 5/29/2020 23:08 1:15:30 Power Power Failure (Indeterminate) Site is located in private building. ETA 6:30 am. INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 0:57:30 Power Generator failure (Indeterminate) Team has been informed. ETA: 12:30 AM INC383938 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 0:57:30 Dependent Affected by the power issue at the main site Affected by HDO413 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update May 28th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next update May 28th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 29 22:40:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 30 May 2020 04:40:10 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1122:37:20 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 873:48:20 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 459:31:20 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 247:09:20 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 111:54:20 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 110:06:20 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 84:09:20 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 76:09:20 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 71:15:20 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 70:13:20 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 54:01:20 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 53:57:20 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 45:48:20 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 43:27:20 RBS RBS Fault (DUG Failure) DUG faulty , spare need to be replaced. ETR to be provided INC383365 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 5/28/2020 22:18 26:21:20 RBS RBS Fault (Indeterminate) rectifier is faulty, spare requested. Not yet available INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 9:49:20 RBS RBS Fault (Indeterminate) Team has been informed, ETA to be provided INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 16:18 8:21:20 RBS RBS Fault (Indeterminate) TX Team is informed. ETA expired, new ETA not provided yet INC384002 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 5/29/2020 19:26 5:13:20 RBS RBS Fault (DUG Failure) DUG faulty , spare need to be replaced. ETR to be provided INC384003 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 5/29/2020 19:38 5:01:20 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site due to unsafe area. ETA:8 AM INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 4:25:20 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384043 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 5/29/2020 22:20 2:19:20 RBS RBS Fault (Indeterminate) Team has been informed, ETA to be provided INC383939 HDC261 DESDUNES Artibonite Ericsson 2G B Talkpool 5/29/2020 23:20 1:19:20 RBS RBS Fault (Indeterminate) Team has been informed, ETA to be provided INC384044 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/30/2020 0:00 0:39:20 RBS RBS Fault (Indeterminate) Team has been informed, ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri May 29 23:14:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 30 May 2020 05:14:35 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 8 6 3 12 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 3 2 0 15 ZTE 6 6 1 1 6 Huawei 8 8 8 1 8 Network 27 17 11 2 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 2 0 2 2 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 444:02:44 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 191:43:44 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 141:57:44 Power Generator Failure (Engine broken) Engine broken reported by TP, ETR Expired, new ETR will be shared once available. INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 138:36:44 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETR 29-05-2020 1PM, new ETR will be shared once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 98:52:44 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 91:08:44 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 86:08:44 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 75:47:44 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 53:42:44 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 50:52:44 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382912 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 50:42:44 Power Generator failure (Indeterminate) Rectifier 48 Volts faulty, Plan to recover the site is expected from the concerned team. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 50:04:44 Fuel Generator failure (Fuel issue) Fuel team is informed 05/29/2020 2:32 AM. ETR to be provided by them INC383114 HDC336 MADAME CY Centre Ericsson 2G D Digicel 5/28/2020 11:50 37:22:44 Transmission Transmission (Indeterminate) Access issue at Far End( HDC304). Follow up is ongoing with site inspector INC383290 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 5/28/2020 20:59 28:13:44 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced. ETR not provided yet INC383646 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 8:53 16:19:44 Power Generator failure (Indeterminate) Head cylinder is faulty. A replacement plan is scheduled for May 30th 2020. INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 11:42:44 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383777 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/29/2020 16:07 9:05:44 Power Power Failure (Solar System failure) Solar system failed, it will be up with the sun INC383919 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M_Fuel 5/29/2020 16:31 8:41:44 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/29/2020 11:55 PM , ETR to be provide by them INC383904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 5/29/2020 19:15 5:57:44 Power Power Failure (Indeterminate) Team refuses to go on site , ETA 5/30/2020 6:30 AM INC383798 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/29/2020 19:36 5:36:44 Power Power Failure (Solar System failure) Solar site , will be restored with sunrise INC384014 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 4:34:44 Power Power Failure (Solar System failure) Solar site , will be restored with sunrise INC383930 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 22:31 2:41:44 Power Power Failure (Indeterminate) Site is located in private building. ETA 7:10 am. INC383930 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/29/2020 22:31 2:41:44 Dependent Affected by the power issue at the main site Affected by HDO021. INC383941 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 5/29/2020 22:50 2:22:44 Power Power Failure (Indeterminate) Access issue at night. Team will reach the site this morning; ETA not available yet. INC384034 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 5/29/2020 22:53 2:19:44 Power Generator Failure (Starter battery failure) Due to starter battery , team will reach the site on 5/30/2020 6:00 AM INC384035 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 5/29/2020 23:08 2:04:44 Power Power Failure (Indeterminate) Site is located in private building. ETA 6:30 am. INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 1:46:44 Power Generator Failure (Engine Knocking ) Engine knocking reported by TP, follow up is ongoing ETR will be shared once available. INC383938 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 1:46:44 Dependent Affected by the power issue at the main site Affected by HDO413 INC384049 HDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/30/2020 0:46 0:26:44 Power Power Failure (Indeterminate) Team has been informed but not no ETA shared yet Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update May 28th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next update May 28th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 30 01:21:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 30 May 2020 07:21:30 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 12 8 6 14 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 5 2 0 21 ZTE 10 10 4 1 10 Huawei 9 9 9 1 9 Network 38 24 15 2 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 2 0 2 7 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 446:04:39 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 193:45:39 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 143:59:39 Power Generator Failure (Engine broken) Engine broken reported by TP, ETR Expired, new ETR will be shared once available. INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 140:38:39 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETR 29-05-2020 1PM, new ETR will be shared once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 100:54:39 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 93:10:39 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 88:10:39 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 77:49:39 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 55:44:39 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 52:54:39 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382912 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 52:44:39 Power Generator failure (Indeterminate) Rectifier 48 Volts faulty, Plan to recover the site is expected from the concerned team. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 52:06:39 Fuel Generator failure (Fuel issue) Fuel team is informed 05/29/2020 2:32 AM. ETR to be provided by them INC383114 HDC336 MADAME CY Centre Ericsson 2G D Digicel 5/28/2020 11:50 39:24:39 Transmission Transmission (Indeterminate) Access issue at Far End( HDC304). Follow up is ongoing with site inspector INC383290 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 5/28/2020 20:59 30:15:39 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced. ETR not provided yet INC383646 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 8:53 18:21:39 Power Generator failure (Indeterminate) Head cylinder is faulty. A replacement plan is scheduled for May 30th 2020. INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 13:44:39 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383777 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/29/2020 16:07 11:07:39 Power Power Failure (Solar System failure) Solar system failed, it will be up with the sunrise INC383919 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M_Fuel 5/29/2020 16:31 10:43:39 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/29/2020 11:55 PM , ETR to be provide by them INC383904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 5/29/2020 19:15 7:59:39 Power Power Failure (Indeterminate) Team refuses to go on site , ETA 5/30/2020 6:30 AM INC383798 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/29/2020 19:36 7:38:39 Power Power Failure (Solar System failure) Solar site , will be restored with sunrise INC384014 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 6:36:39 Power Power Failure (Solar System failure) Solar site , will be restored with sunrise INC383930 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 22:31 4:43:39 Power Power Failure (Indeterminate) Site is located in private building. ETA 7:10 am. INC383930 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/29/2020 22:31 4:43:39 Dependent Affected by the power issue at the main site Affected by HDO021. INC383941 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 5/29/2020 22:50 4:24:39 Power Power Failure (Indeterminate) Access issue at night. Team will reach the site this morning; ETA not available yet. INC384034 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 5/29/2020 22:53 4:21:39 Power Generator Failure (Starter battery failure) Due to starter battery , team will reach the site on 5/30/2020 6:00 AM INC384035 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/29/2020 23:08 4:06:39 Power Power Failure (Indeterminate) Site is located in private building. ETA 6:30 am. INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 3:48:39 Power Generator Failure (Engine Knocking ) Engine knocking reported by TP, follow up is ongoing ETR will be shared once available. INC383938 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 3:48:39 Dependent Affected by the power issue at the main site Affected by HDO413 INC384049 HDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/30/2020 0:46 2:28:39 Power Power Failure (Indeterminate) The claimed that are isn't safe , however they will reach around 7:00 AM INC384052 HAIDS234 TOUYAC Sud ZTE 2G+3G+LTE C Talkpool 5/30/2020 1:15 1:59:39 Power Generator failure (Indeterminate) Team has been informed. ETA: 6:00 AM INC384052 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/30/2020 1:15 1:59:39 Dependent Affected by the power issue at the main site Affected by HDS234 INC383947 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 5/30/2020 1:19 1:55:39 Power Power Failure (Indeterminate) Team has been informed, ETA 3:15 AM INC383947 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/30/2020 1:19 1:55:39 Dependent Affected by the power issue at the main site Attached to HDO343 INC383947 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/30/2020 1:19 1:55:39 Dependent Affected by the power issue at the main site Attached to HDO343 INC383947 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/30/2020 1:19 1:55:39 Dependent Affected by the power issue at the main site Attached to HDO343 INC383947 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/30/2020 1:19 1:55:39 Dependent Affected by the power issue at the main site Attached to HDO343 INC383953 HDC337 LA_SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/30/2020 1:58 1:16:39 Power Power Failure (Indeterminate) Team has been dispatched , ETA 6:45 AM INC384054 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/30/2020 2:08 1:06:39 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site. INC384055 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 5/30/2020 2:09 1:05:39 Power Power Failure (Solar System failure) Solar system failed, it will be up with the sunrise INC384056 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 2:16 0:58:39 Power Power Failure (Indeterminate) Team has been dispatched , ETA not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update May 28th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next update May 28th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 30 01:30:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 30 May 2020 07:30:16 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1125:27:35 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 876:38:35 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 462:21:35 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 249:59:35 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 114:44:35 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 112:56:35 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 86:59:35 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 78:59:35 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 74:05:35 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 73:03:35 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 56:51:35 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 56:47:35 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 48:38:35 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 46:17:35 RBS RBS Fault (DUG Failure) DUG faulty , spare need to be replaced. ETR to be provided INC383365 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 5/28/2020 22:18 29:11:35 RBS RBS Fault (Indeterminate) rectifier is faulty, spare requested. Not yet available INC384543 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 5/29/2020 4:26 23:03:35 RBS RBS Fault (Indeterminate) CXU Faulty . Spare need to be replaced INC383836 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/29/2020 14:33 12:56:35 RBS RBS Fault (DXU failure) DXU faulty , spare need to be replaced. ETR to be provided INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 12:39:35 RBS RBS Fault (Indeterminate) Team has been informed, ETA to be provided INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 16:18 11:11:35 RBS RBS Fault (Indeterminate) TX Team is informed. ETA expired, new ETA not provided yet INC384002 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 5/29/2020 19:26 8:03:35 RBS RBS Fault (DUG Failure) DUG faulty , spare need to be replaced. ETR to be provided INC384003 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 5/29/2020 19:38 7:51:35 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site due to unsafe area. ETA:8 AM INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 7:15:35 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384043 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 5/29/2020 22:20 5:09:35 RBS RBS Fault (Indeterminate) Team has been informed, ETA to be provided INC383939 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 5/29/2020 23:20 4:09:35 RBS RBS Fault (Indeterminate) Team has been informed, ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 30 02:14:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 30 May 2020 08:14:56 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 8 7 6 17 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 3 2 0 20 ZTE 10 10 4 1 10 Huawei 8 8 8 1 8 Network 36 21 14 2 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 2 0 2 4 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 447:03:22 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 194:44:22 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 144:58:22 Power Generator Failure (Engine broken) Engine broken reported by TP, ETR Expired, new ETR will be shared once available. INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 141:37:22 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETR 29-05-2020 1PM, new ETR will be shared once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 101:53:22 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 94:09:22 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 89:09:22 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 78:48:22 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 56:43:22 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 53:53:22 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382912 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 53:43:22 Power Generator failure (Indeterminate) Rectifier 48 Volts faulty, Plan to recover the site is expected from the concerned team. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 53:05:22 Fuel Generator failure (Fuel issue) Fuel team is informed 05/29/2020 2:32 AM. ETR to be provided by them INC383114 HDC336 MADAME CY Centre Ericsson 2G D Digicel 5/28/2020 11:50 40:23:22 Transmission Transmission (Indeterminate) Access issue at Far End( HDC304). Follow up is ongoing with site inspector INC383290 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 5/28/2020 20:59 31:14:22 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced. ETR not provided yet INC383646 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 8:53 19:20:22 Power Generator failure (Indeterminate) Head cylinder is faulty. A replacement plan is scheduled for May 30th 2020. INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 14:43:22 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383777 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/29/2020 16:07 12:06:22 Power Power Failure (Solar System failure) Solar system failed, it will be up with the sunrise INC383919 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M_Fuel 5/29/2020 16:31 11:42:22 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/29/2020 11:55 PM , ETR to be provide by them INC383904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 5/29/2020 19:15 8:58:22 Power Power Failure (Indeterminate) Team refuses to go on site , ETA 5/30/2020 6:30 AM INC383798 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/29/2020 19:36 8:37:22 Power Power Failure (Solar System failure) Solar site , will be restored with sunrise INC384014 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 7:35:22 Power Power Failure (Solar System failure) Solar site , will be restored with sunrise INC383930 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 22:31 5:42:22 Power Power Failure (Indeterminate) Site is located in private building. ETA 7:10 am. INC383930 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/29/2020 22:31 5:42:22 Dependent Affected by the power issue at the main site Affected by HDO021. INC383941 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 5/29/2020 22:50 5:23:22 Power Power Failure (Indeterminate) Access issue at night. Team will reach the site this morning; ETA not available yet. INC384034 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 5/29/2020 22:53 5:20:22 Power Generator Failure (Starter battery failure) Due to starter battery , team will reach the site on 5/30/2020 6:00 AM INC384035 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 5/29/2020 23:08 5:05:22 Power Power Failure (Indeterminate) Site is located in private building. ETA 6:30 am. INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 4:47:22 Power Generator Failure (Engine Knocking ) Engine knocking reported by TP, follow up is ongoing ETR will be shared once available. INC383938 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 4:47:22 Dependent Affected by the power issue at the main site Affected by HDO413 INC384049 HDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/30/2020 0:46 3:27:22 Power Power Failure (Indeterminate) The claimed that are isn't safe , however they will reach around 7:00 AM INC384052 HAIDS234 TOUYAC Sud ZTE 2G+3G+LTE C Talkpool 5/30/2020 1:15 2:58:22 Power Generator failure (Indeterminate) Team has been informed. ETA: 6:00 AM INC384052 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/30/2020 1:15 2:58:22 Dependent Affected by the power issue at the main site Affected by HDS234 INC383953 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/30/2020 1:58 2:15:22 Power Power Failure (Indeterminate) Team has been dispatched , ETA 6:45 AM INC384054 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/30/2020 2:08 2:05:22 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site. INC384055 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 5/30/2020 2:09 2:04:22 Power Power Failure (Solar System failure) Solar system failed, it will be up with the sunrise INC384056 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 2:16 1:57:22 Power Power Failure (Indeterminate) TP refuses to go on site claimed that area isn't safe , ETA 8:00 AM provided INC383956 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/30/2020 3:23 0:50:22 Dependent Affected by the power issue at the main site Affected by HDC360 INC384059 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/30/2020 3:26 0:47:22 Power Generator failure (Indeterminate) Team has been informed. ETA will be provided once available. INC384061 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/30/2020 3:59 0:14:22 Power Power Failure (Indeterminate) Team has been dispatched , ETA not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update May 28th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next update May 28th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 30 04:28:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 30 May 2020 10:28:52 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1128:26:09 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 879:37:09 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 465:20:09 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 252:58:09 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 117:43:09 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 115:55:09 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G D Talkpool 5/26/2020 12:30 89:58:09 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 81:58:09 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 77:04:09 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 76:02:09 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 59:50:09 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 59:46:09 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 51:37:09 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 49:16:09 RBS RBS Fault (DUG Failure) DUG faulty , spare need to be replaced. ETR to be provided INC383365 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 5/28/2020 22:18 32:10:09 RBS RBS Fault (Indeterminate) rectifier is faulty, spare requested. Not yet available INC384543 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 5/29/2020 4:26 26:02:09 RBS RBS Fault (Indeterminate) CXU Faulty . Spare need to be replaced INC383836 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/29/2020 14:33 15:55:09 RBS RBS Fault (DXU failure) DXU faulty , spare need to be replaced. ETR to be provided INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 15:38:09 RBS RBS Fault (Indeterminate) Talkpool team is not managed the team to reach the site INC384002 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 5/29/2020 19:26 11:02:09 RBS RBS Fault (DUG Failure) DUG faulty , spare need to be replaced. ETR to be provided INC384003 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 5/29/2020 19:38 10:50:09 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site due to unsafe area. ETA:8 AM INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 10:14:09 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384043 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 5/29/2020 22:20 8:08:09 RBS RBS Fault (Indeterminate) Talkpool team is not managed the team to reach the site INC383939 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 5/29/2020 23:20 7:08:09 RBS RBS Fault (Indeterminate) Talkpool team is not managed the team to reach the site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 30 05:10:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 30 May 2020 11:10:37 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 30th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 30th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 449:57:13 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 197:38:13 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 147:52:13 Power Generator Failure (Engine broken) Engine broken reported by TP, ETR Expired, new ETR will be shared once available. INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 144:31:13 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETR 29-05-2020 1PM, new ETR will be shared once available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 104:47:13 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 97:03:13 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 92:03:13 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 81:42:13 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 59:37:13 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 56:47:13 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382912 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 56:37:13 Power Generator failure (Indeterminate) Rectifer 48 Volts faulty, Plan to recorver the site is expected from the concerned team. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 55:59:13 Fuel Generator failure (Fuel issue) Fuel team is informed 05/29/2020 2:32 AM. ETR to be provided by them INC383114 HDC336 MADAME CY Centre Ericsson 2G D Digicel 5/28/2020 11:50 43:17:13 Transmission Transmission (Indeterminate) Access issue at Far End( HDC304). Follow up is ongoing with site inspector INC383290 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 5/28/2020 20:59 34:08:13 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced. ETR not provided yet INC383646 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 8:53 22:14:13 Power Generator failure (Indeterminate) Head cylinder is faulty. A replacement plan is scheduled for May 30th 2020. INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 17:37:13 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383777 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/29/2020 16:07 15:00:13 Power Power Failure (Solar System failure) Solar system failed, it will be up with the sunrise INC383919 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M_Fuel 5/29/2020 16:31 14:36:13 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/29/2020 11:55 PM , ETR to be provide by them INC383904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 5/29/2020 19:15 11:52:13 Power Power Failure (Indeterminate) Team is working on site INC383798 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/29/2020 19:36 11:31:13 Power Power Failure (Solar System failure) Solar site , will be restored with sunrise INC384014 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 10:29:13 Power Power Failure (Solar System failure) Solar site , will be restored with sunrise INC383930 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 22:31 8:36:13 Power Power Failure (Indeterminate) Site is located in private building. ETA 7:10 am. INC383930 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/29/2020 22:31 8:36:13 Dependent Affected by the power issue at the main site Affected by HDO021. INC383941 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 5/29/2020 22:50 8:17:13 Power Power Failure (Indeterminate) Access issue at night. Team will reach the site this morning; ETA not available yet. INC384035 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 5/29/2020 23:08 7:59:13 Power Power Failure (Indeterminate) Team is waiting for access. INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 7:41:13 Power Generator Failure (Engine Knocking ) Engine knocking reported by TP, follow up is ongoing ETR will be shared once available. INC383938 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 7:41:13 Dependent Affected by the power issue at the main site Affected by HDO413 INC384049 HDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/30/2020 0:46 6:21:13 Power Power Failure (Indeterminate) Team is on site INC384052 HAIDS234 TOUYAC Sud ZTE 2G+3G+LTE C Talkpool 5/30/2020 1:15 5:52:13 Power Generator failure (Indeterminate) Team has been informed. ETA expired, new ETA: 7:30 AM INC384052 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/30/2020 1:15 5:52:13 Dependent Affected by the power issue at the main site Affected by HDS234 INC383953 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/30/2020 1:58 5:09:13 Power Power Failure (Indeterminate) Team has been dispatched , ETA 6:45 AM INC384054 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/30/2020 2:08 4:59:13 Power Generator failure (Indeterminate) Problem between the owner and the neighborhood too much noise from the Genset after the relocation. INC384055 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 5/30/2020 2:09 4:58:13 Power Power Failure (Solar System failure) Solar system failed, it will be up with the sunrise INC384056 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 2:16 4:51:13 Power Power Failure (Indeterminate) TP refuses to go on site claimed that area isn't safe , ETA 8:00 AM provided INC383956 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/30/2020 3:23 3:44:13 Dependent Affected by the power issue at the main site Affected by HDC360 INC384059 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/30/2020 3:26 3:41:13 Power Generator failure (Indeterminate) Team has been informed. ETA: 8:30 AM INC384061 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/30/2020 3:59 3:08:13 Power Power Failure (Indeterminate) Site located inside a private location ,access can be granted at 7:00 AM INC384064 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/30/2020 4:26 2:41:13 Power Power Failure (Indeterminate) Team has been dispatched , ETA 6:45 AM INC383960 HDC274 ESTERE Artibonite Ericsson 2G+3G C Talkpool 5/30/2020 5:29 1:38:13 RBS RBS Fault (Indeterminate) Tx team is requested instead to check the site , ETA not yet available INC383960 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 5/30/2020 5:29 1:38:13 Dependent Affected by the power issue at the main site Affected by HDC274 INC383895 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/30/2020 6:02 1:05:13 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383895 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/30/2020 6:02 1:05:13 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC318 INC383190 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/30/2020 6:02 1:05:13 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383956 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/30/2020 6:02 1:05:13 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383585 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/30/2020 6:02 1:05:13 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/30/2020 6:02 1:05:13 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC384065 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/30/2020 6:48 0:19:13 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC384034 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 5/30/2020 6:49 0:18:13 Power Generator Failure (Starter battery failure) Team is on site Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1128:51:04 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 880:02:04 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 465:45:04 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 253:23:04 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 118:08:04 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 116:20:04 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Artibonite Ericsson 2G D Talkpool 5/26/2020 12:30 90:23:04 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 82:23:04 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 77:29:04 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 76:27:04 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 60:15:04 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 60:11:04 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 52:02:04 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 49:41:04 RBS RBS Fault (DUG Failure) DUG faulty , spare need to be replaced.ETR to be provided INC383365 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 5/28/2020 22:18 32:35:04 RBS RBS Fault (Indeterminate) rectifier is faulty, spare requested. Not yet available INC384543 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 5/29/2020 4:26 26:27:04 RBS RBS Fault (Indeterminate) CXU Faulty . Spare need to be replaced INC383836 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/29/2020 14:33 16:20:04 RBS RBS Fault (DXU failure) DXU faulty , spare need to be replaced.ETR to be provided INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 16:03:04 RBS RBS Fault (Indeterminate) Talkpool team is not managed the team to reach the site INC384002 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 5/29/2020 19:26 11:27:04 RBS RBS Fault (DUG Failure) DUG faulty , spare need to be replaced.ETR to be provided INC384003 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 5/29/2020 19:38 11:15:04 Power Generator failure (Indeterminate) Talkpool team refuses to go to the site due to unsafe area. ETA:8 AM INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 10:39:04 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384043 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 5/29/2020 22:20 8:33:04 RBS RBS Fault (Indeterminate) Talkpool team is not managed the team to reach the site INC383939 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 5/29/2020 23:20 7:33:04 RBS RBS Fault (Indeterminate) Talkpool team is not managed the team to reach the site Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update May 28th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security ETR: May 29th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next update May 28th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC383309 HDO393 RUE SALOMON_MERGER_COW Ouest Ericsson 2G+3G B Talkpool 5/28/2020 5:58 5/29/2020 20:28 38:30:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified Site is up after a soft reload. INC383751 HDS321 LA_MONTAGNE_II Ouest Ericsson 2G B Talkpool 5/29/2020 14:58 5/29/2020 21:34 6:36:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1 gal oil added and restart genset INC383772 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 15:55 5/29/2020 18:54 2:58:15 4:00:00 Compliant Power Generator failure (High temperature) due to faulty radiator OK 1 gallon of coolant added, and the 2 faulty rectifiers have been disconnected. INC383868 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 16:17 5/29/2020 18:15 1:57:15 4:00:00 Compliant Power Generator failure (Low Voltage) Low voltage due to fuel mixed into water. OK Team was removed the water from the fuel; and the genset was restarted. INC384007 HDO631 CAZEAU_SEMINAIRE_COW Port-au-Prince Huawei 2G+3G B Talkpool 5/29/2020 19:57 5/29/2020 21:29 1:32:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Indeterminate OK Alarm has been cleared and genset was restarted by TP power team INC384007 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 19:57 5/29/2020 21:29 1:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO631 Cascaded Site is back in service once issue solved at the main site INC384023 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 21:25 5/29/2020 22:02 0:37:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC383869 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/29/2020 16:21 5/29/2020 23:58 7:36:15 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC383869 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/29/2020 16:21 5/29/2020 23:58 7:36:15 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded Site is back in service once issue solved at the main site INC383887 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/29/2020 17:58 5/29/2020 18:17 0:19:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored by itself INC383896 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G B Talkpool 5/29/2020 18:28 5/29/2020 19:49 1:21:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Back seal faulty OK Seal fixed and 1\gal of oil added INC383864 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 5/29/2020 15:53 5/29/2020 18:16 2:23:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air after tx team intervention , no RCA provided INC383094 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/28/2020 14:02 5/28/2020 18:52 4:50:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA and resolution details to be provided INC383537 HDN214 DONDON Nord Ericsson 3G C Talkpool 5/29/2020 3:05 5/29/2020 19:49 16:44:00 4:00:00 Not Compliant RBS RBS Fault (PSU faulty) Faulty power supply Need to be justified Power supply replaced INC383537 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 3G A Talkpool 5/29/2020 3:05 5/29/2020 19:49 16:44:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN214 Cascaded Restored with the main site INC383861 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 5/29/2020 15:28 5/29/2020 19:33 4:05:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Off grid Need to be justified Site restored with commercial power INC383585 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/29/2020 9:58 5/29/2020 19:42 9:44:00 4:00:00 Not Compliant Power Power Failure (Power connection fail) Solar System failed Need to be justified Restored with the main site INC383900 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 5/29/2020 18:57 5/29/2020 20:02 1:05:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA and resolution details to be provided INC383901 HDN264 GRISON_GARDE Nord Ericsson 2G D Talkpool 5/29/2020 19:11 5/29/2020 22:16 3:05:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Rear seal leak & loss of compression OK 1gal 1/2 of oil added and genset restarted INC384011 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 5/29/2020 22:39 2:01:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency floating OK Full Reset performed and genset restarted INC384011 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 5/29/2020 22:39 2:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Recovered once the main site back on air INC384011 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 5/29/2020 22:39 2:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Recovered once the main site back on air INC384011 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 5/29/2020 22:39 2:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Recovered once the main site back on air INC384011 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 5/29/2020 22:39 2:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Recovered once the main site back on air INC384011 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 5/29/2020 22:39 2:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Recovered once the main site back on air INC384011 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 5/29/2020 22:39 2:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Recovered once the main site back on air INC384011 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 5/29/2020 22:39 2:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC153 Cascaded Recovered once the main site back on air INC381618 HDN308 DOUARIE Nord Ericsson 2G D Talkpool 5/25/2020 21:00 5/29/2020 17:20 92:20:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA and resolution details to be provided INC383947 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE A Talkpool 5/30/2020 1:19 5/30/2020 3:28 2:09:00 4:00:00 Compliant Power Generator failure (Low Voltage) DC Low voltage/ Backup battery discharged OK Battery recharged and power reset made on site INC383947 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 5/30/2020 1:19 5/30/2020 3:28 2:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO343 Cascaded Back on air with the main site INC383947 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 5/30/2020 1:19 5/30/2020 3:28 2:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO343 Cascaded Back on air with the main site INC383947 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 5/30/2020 1:19 5/30/2020 3:28 2:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO343 Cascaded Back on air with the main site INC383947 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 5/30/2020 1:19 5/30/2020 3:28 2:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO343 Cascaded Back on air with the main site Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 16:18 5/30/2020 0:00 7:42:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC383913 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 5/29/2020 20:14 5/29/2020 23:04 2:50:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Feedback is expected from the concerned team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 30 06:40:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 30 May 2020 12:40:14 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 8 8 6 22 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 4 2 0 26 ZTE 10 10 4 1 10 Huawei 8 8 8 1 8 Network 41 22 14 2 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 3 0 2 5 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 450:46:54 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 198:27:07 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 148:52:11 Power Generator Failure (Engine broken) Team will collect genset today from DG WH today(30-05-2020). New update will be shared once available INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 145:31:11 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETR 30-05-2020 11:00AM. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 105:52:09 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 98:02:55 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 92:52:32 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team will go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 82:31:32 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 60:42:15 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 57:36:54 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382912 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 57:36:21 Power Generator failure (Indeterminate) Rectifier 48 Volts faulty, Plan to recover the site is expected from the concerned team. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 56:58:23 Fuel Generator failure (Fuel issue) Fuel team is informed 05/29/2020 2:32 AM. ETR to be provided by them INC383114 HDC336 MADAME CY Centre Ericsson 2G D Digicel 5/28/2020 11:50 44:22:31 Transmission Transmission (Indeterminate) Access issue at Far End( HDC304). Follow up is ongoing with site inspector INC383290 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 5/28/2020 20:59 35:07:24 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced. ETR not provided yet INC383646 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 8:53 23:03:09 Power Generator failure (Indeterminate) Head cylinder is faulty. A replacement plan is scheduled for May 30th 2020. INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 18:42:31 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383777 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/29/2020 16:07 15:59:51 Power Power Failure (Solar System failure) Solar system failed, it will be up with the sunrise INC383919 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M_Fuel 5/29/2020 16:31 15:41:31 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/29/2020 11:55 PM , ETR to be provide by them INC383798 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/29/2020 19:36 12:36:31 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC384014 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 11:34:31 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383930 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 22:31 9:25:37 Power Power Failure (Indeterminate) Private house, no access at night. Team is on the way to reach the site. ETA: 8:45 AM INC383930 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 5/29/2020 22:31 9:25:37 Dependent Affected by the power issue at the main site Affected by HDO021. INC383941 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 5/29/2020 22:50 9:06:54 Power Power Failure (Indeterminate) Team has been dispatch ETA not available yet. INC384035 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 5/29/2020 23:08 8:48:37 Power Power Failure (Indeterminate) Team is waiting for access. INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 8:41:11 Power Generator Failure (Engine Knocking ) Talkpool break down the genset, follow up is ongoing ETR will be shared once available. INC383938 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 8:41:11 Dependent Affected by the power issue at the main site Affected by HDO413 INC384052 HAIDS234 TOUYAC Sud ZTE 2G+3G+LTE C Talkpool 5/30/2020 1:15 6:52:11 Power Generator failure (Indeterminate) Team is working on site INC384052 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/30/2020 1:15 6:52:11 Dependent Affected by the power issue at the main site Affected by HDS234 INC383953 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/30/2020 1:58 6:14:31 Power Power Failure (Indeterminate) Team is on the site for corrective INC384054 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/30/2020 2:08 5:59:11 Power Generator failure (Indeterminate) Problem between the owner and the neighborhood too much noise from the Genset after the relocation. INC384055 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 5/30/2020 2:09 5:58:11 Power Power Failure (Solar System failure) Solar system failed, it will be up with the sunrise INC384056 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 2:16 5:56:31 Power Power Failure (Indeterminate) TP refuses to go on site claimed that area isn't safe , ETA 8:15 AM provided INC383895 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/30/2020 6:02 5:43:55 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383895 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/30/2020 6:02 5:43:55 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC318 INC383190 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/30/2020 6:02 5:43:55 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383956 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/30/2020 3:23 4:49:31 Dependent Affected by the power issue at the main site Affected by HDC360 INC384059 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/30/2020 3:26 4:41:11 Power Generator failure (Indeterminate) Team has been informed. ETA: 8:30 AM INC384064 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M_Fuel 5/30/2020 4:26 3:46:31 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/30/2020 08:05 AM. ETR to be provide by them INC383956 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/30/2020 6:02 2:10:31 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383585 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/30/2020 6:02 2:10:31 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/30/2020 6:02 2:10:31 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC384067 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 5/30/2020 6:50 1:17:11 Power Generator failure (Indeterminate) Team has been informed. ETA: 9:15 AM INC384070 HDS014 LOVING_LIGHT_HOTEL Sud-Est Ericsson 3G A Talkpool 5/30/2020 6:55 1:12:11 Power Generator failure (Indeterminate) Team has been informed. ETA: 10:15 AM INC383973 HDO132 BOUCAN_LAPLUIE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/30/2020 7:08 0:48:54 Power Power Failure (Indeterminate) Team is informed, ETA 9:00AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security ETR: May 30th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sat May 30 07:00:49 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sat, 30 May 2020 13:00:49 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM In-Reply-To: References: , Message-ID: NOC, HGA017 ? Please assign to ASCOT HGA109 ? Restored since yesterday 3pm HDO627 ? Restored HDS234 ? Restored HGA058 ? Restored HGA123 ? Restored HDC275 ? TOS HDO396 ? REVISED ETA Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 30 May 2020 08:42 Subject: [Tp.imc.haiti] NOC hourly report at 8:00 AM Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 8 8 6 22 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 4 2 0 26 ZTE 10 10 4 1 10 Huawei 8 8 8 1 8 Network 41 22 14 2 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 3 0 2 5 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 450:46:54 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 198:27:07 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 148:52:11 Power Generator Failure (Engine broken) Team will collect genset today from DG WH today(30-05-2020). New update will be shared once available INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 145:31:11 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETR 30-05-2020 11:00AM. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 105:52:09 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 98:02:55 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 92:52:32 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team will go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 82:31:32 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 60:42:15 Power Power Failure (Indeterminate) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 57:36:54 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382912 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 57:36:21 Power Generator failure (Indeterminate) Rectifier 48 Volts faulty, Plan to recover the site is expected from the concerned team. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 56:58:23 Fuel Generator failure (Fuel issue) Fuel team is informed 05/29/2020 2:32 AM. ETR to be provided by them INC383114 HDC336 MADAME CY Centre Ericsson 2G D Digicel 5/28/2020 11:50 44:22:31 Transmission Transmission (Indeterminate) Access issue at Far End( HDC304). Follow up is ongoing with site inspector INC383290 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 5/28/2020 20:59 35:07:24 Power Generator Failure (Faulty AVR) Faulty AVR, need to be replaced. ETR not provided yet INC383646 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 8:53 23:03:09 Power Generator failure (Indeterminate) Head cylinder is faulty. A replacement plan is scheduled for May 30th 2020. INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 18:42:31 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383777 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/29/2020 16:07 15:59:51 Power Power Failure (Solar System failure) Solar system failed, it will be up with the sunrise INC383919 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M_Fuel 5/29/2020 16:31 15:41:31 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/29/2020 11:55 PM , ETR to be provide by them INC383798 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/29/2020 19:36 12:36:31 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC384014 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 11:34:31 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383930 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 22:31 9:25:37 Power Power Failure (Indeterminate) Private house, no access at night. Team is on the way to reach the site. ETA: 8:45 AM INC383930 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 5/29/2020 22:31 9:25:37 Dependent Affected by the power issue at the main site Affected by HDO021. INC383941 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 5/29/2020 22:50 9:06:54 Power Power Failure (Indeterminate) Team has been dispatch ETA not available yet. INC384035 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 5/29/2020 23:08 8:48:37 Power Power Failure (Indeterminate) Team is waiting for access. INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 8:41:11 Power Generator Failure (Engine Knocking ) Talkpool break down the genset, follow up is ongoing ETR will be shared once available. INC383938 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 8:41:11 Dependent Affected by the power issue at the main site Affected by HDO413 INC384052 HAIDS234 TOUYAC Sud ZTE 2G+3G+LTE C Talkpool 5/30/2020 1:15 6:52:11 Power Generator failure (Indeterminate) Team is working on site INC384052 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/30/2020 1:15 6:52:11 Dependent Affected by the power issue at the main site Affected by HDS234 INC383953 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/30/2020 1:58 6:14:31 Power Power Failure (Indeterminate) Team is on the site for corrective INC384054 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/30/2020 2:08 5:59:11 Power Generator failure (Indeterminate) Problem between the owner and the neighborhood too much noise from the Genset after the relocation. INC384055 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 5/30/2020 2:09 5:58:11 Power Power Failure (Solar System failure) Solar system failed, it will be up with the sunrise INC384056 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 2:16 5:56:31 Power Power Failure (Indeterminate) TP refuses to go on site claimed that area isn't safe , ETA 8:15 AM provided INC383895 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/30/2020 6:02 5:43:55 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383895 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/30/2020 6:02 5:43:55 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC318 INC383190 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/30/2020 6:02 5:43:55 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383956 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/30/2020 3:23 4:49:31 Dependent Affected by the power issue at the main site Affected by HDC360 INC384059 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/30/2020 3:26 4:41:11 Power Generator failure (Indeterminate) Team has been informed. ETA: 8:30 AM INC384064 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M_Fuel 5/30/2020 4:26 3:46:31 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/30/2020 08:05 AM. ETR to be provide by them INC383956 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/30/2020 6:02 2:10:31 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383585 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/30/2020 6:02 2:10:31 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/30/2020 6:02 2:10:31 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC384067 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 5/30/2020 6:50 1:17:11 Power Generator failure (Indeterminate) Team has been informed. ETA: 9:15 AM INC384070 HDS014 LOVING_LIGHT_HOTEL Sud-Est Ericsson 3G A Talkpool 5/30/2020 6:55 1:12:11 Power Generator failure (Indeterminate) Team has been informed. ETA: 10:15 AM INC383973 HDO132 BOUCAN_LAPLUIE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/30/2020 7:08 0:48:54 Power Power Failure (Indeterminate) Team is informed, ETA 9:00AM * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security ETR: May 30th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[62547848].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[62547848].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 10D07FE67584444EBE6849C8F3E4470C.jpg Type: image/jpeg Size: 10377 bytes Desc: 10D07FE67584444EBE6849C8F3E4470C.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 1AFFFB2668F7440CBD5E9BB2833DC08F.png Type: image/png Size: 132 bytes Desc: 1AFFFB2668F7440CBD5E9BB2833DC08F.png URL: From Haiti.Noc at digicelgroup.com Sat May 30 07:31:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 30 May 2020 13:31:36 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 09:00 AM. References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1131:15:24 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 882:26:24 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 468:09:21 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 255:44:58 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part not yet available. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 120:29:58 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 118:41:58 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part already collected. ETR will be share later for replacement INC380182 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 5/26/2020 12:30 92:44:58 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part not yet available. ETR to be provided INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 84:44:58 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382232 HDN211 MILOT Nord Ericsson 2G B Talkpool 5/27/2020 1:24 79:50:58 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 78:48:58 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 62:36:58 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part not yet available INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 62:34:56 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 54:25:36 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 52:02:58 RBS RBS Fault (DUG Failure) DUG faulty , spare need to be replaced. ETR to be provided INC383365 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 5/28/2020 22:18 34:59:04 RBS RBS Fault (Indeterminate) rectifier is faulty, spare requested. Not yet available INC384543 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 5/29/2020 4:26 28:48:58 RBS RBS Fault (Indeterminate) CXU Faulty . Spare need to be replaced INC383966 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 5/29/2020 6:18 26:56:58 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC384030 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 22:55:04 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare not yet available for replacement. INC383836 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/29/2020 14:33 18:41:58 RBS RBS Fault (DXU failure) DXU faulty , spare need to be replaced. ETR to be provided INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 18:24:58 RBS RBS Fault (Indeterminate) Talkpool team is not managed the team to reach the site INC384002 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 5/29/2020 19:26 13:48:58 RBS RBS Fault (DUG Failure) DUG faulty , spare need to be replaced. ETR to be provided INC384003 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 5/29/2020 19:38 13:36:58 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 13:03:04 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 5:16:58 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC383754 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/30/2020 7:48 1:26:58 RBS RBS Fault (DUG Failure) DUG faulty// DUG spare need to be replaced. ETR to be provided . INC383956 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/30/2020 8:40 0:34:58 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 30 07:33:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 30 May 2020 13:33:00 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 9:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 9:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384079 HAIDN038 RUE 18K Nord ZTE B Talkpool 5/30/2020 8:05 1:09:24 Power Power Failure (Indeterminate) Team has been informed, ETA 10:00 AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 30 07:42:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 30 May 2020 13:42:59 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 5 8 6 21 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 3 2 0 25 ZTE 7 7 2 0 7 Huawei 8 8 8 0 8 Network 38 18 12 0 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 3 0 3 3 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 451:59:47 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 199:40:00 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 149:55:21 Power Generator Failure (Engine broken) Team will collect genset today from DG WH today(30-05-2020). New update will be shared once available INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 146:34:21 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETR 30-05-2020 11:00AM. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 106:51:03 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 99:06:05 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 94:05:25 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 83:44:25 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 61:41:09 Power Power Failure (Dynamo issue) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC383987 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B Talkpool 5/27/2020 19:30 61:41:09 Power Power Failure (Indeterminate) Team has been infomed and the follow up is ongoing. ETA: Not yet available INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:20 58:49:47 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382912 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 58:39:31 Power Generator failure (Indeterminate) Rectifer 48 Volts faulty, Plan to recorver the site is expected from the concerned team. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 58:01:33 Fuel Generator failure (Fuel issue) Fuel team is informed 05/29/2020 2:32 AM. ETR to be provided by them INC383114 HDC336 MADAME CY Centre Ericsson 2G D Digicel 5/28/2020 11:50 45:21:25 Transmission Transmission (Indeterminate) Access issue at Far End( HDC304). Follow up is ongoing with site inspector INC383646 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 8:53 24:16:02 Power Generator failure (Indeterminate) Head cylinder is faulty. A replacement plan is scheduled for May 30th 2020. INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 19:41:25 Power Power Failure (Solar System failure) Solar system failed , Power team is adviced to check INC383777 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/29/2020 16:07 17:03:01 Power Power Failure (Solar System failure) Solar system failed, it will be up with the sunrise INC383919 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M_Fuel 5/29/2020 16:31 16:40:25 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/29/2020 11:55 PM. ETA: 1 PM INC383798 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/29/2020 19:36 13:35:25 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC384014 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 12:33:25 Transmission Transmission (Indeterminate) No power isue found, TX team is inform to check. ETA: not yet available INC383941 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 5/29/2020 22:50 10:19:47 Power Power Failure (Indeterminate) ETA expired, delay due to traffic issue, new ETA to be provided. INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 9:44:21 Power Generator Failure (Engine Knocking ) Talkpool break down the genset, follow up is ongoing ETR will be shared once available. INC383938 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 9:44:21 Dependent Affected by the power issue at the main site Affected by HDO413 INC384052 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/30/2020 1:15 7:55:21 Dependent Affected by the power issue at the main site Affected by HDS234 INC383953 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/30/2020 1:58 7:13:25 Power Power Failure (Indeterminate) Team is still on the site for corrective INC384054 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/30/2020 2:08 7:02:21 Power Generator failure (Indeterminate) Problem between the owner and the neighborhood too much noise from the Genset after the relocation. INC384055 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 5/30/2020 2:09 7:01:21 Power Power Failure (Solar System failure) Solar system failed, it will be up with the sunrise INC384056 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 2:16 6:55:25 Power Power Failure (Indeterminate) Team is working on site INC384059 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 5/30/2020 3:26 5:44:21 Power Generator failure (Indeterminate) Portable genset is out of fuel, update will be shared by the concern team as soon as possible. INC383895 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/30/2020 6:02 5:43:55 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC383895 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/30/2020 6:02 5:43:55 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC318 INC383190 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/30/2020 6:02 5:43:55 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC384064 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M_Fuel 5/30/2020 4:26 4:45:25 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/30/2020 08:05 AM. ETR to be provide by them INC383585 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/30/2020 6:02 3:09:25 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/30/2020 6:02 3:09:25 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC384067 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 5/30/2020 6:50 2:20:21 Power Generator failure (Indeterminate) Team has been informed. ETA: 9:25 AM INC383973 HDO132 BOUCAN_LAPLUIE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/30/2020 7:08 2:01:47 Power Power Failure (Indeterminate) Team is on site waiting for access. INC384057 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 5/30/2020 7:58 1:12:01 Power Generator failure (Indeterminate) Team has been informed. ETA to be provided INC384078 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/30/2020 8:01 1:08:47 Power Power Failure (Indeterminate) Team is informed, ETA 9:45AM INC383982 HDO405 PAPETTE Ouest Ericsson 2G D Talkpool 5/30/2020 8:18 0:52:21 Power Generator failure (Indeterminate) Team has been informed. ETA: 10:20 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security ETR: May 30th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 30 09:32:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 30 May 2020 15:32:39 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 4 8 7 13 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 4 1 0 17 ZTE 5 5 1 0 5 Huawei 10 10 9 0 10 Network 31 19 11 0 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 5 0 2 2 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 453:50:19 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 201:30:32 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 151:59:12 Power Generator Failure (Engine broken) Team will collect genset today from DG WH today(30-05-2020). New update will be shared once available INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 148:38:12 Power Generator Failure (Alternator Failure) DC Alt faulty needed to replaced. ETR 30-05-2020 11:00AM. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 108:48:14 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 101:09:56 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 95:55:57 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 85:34:57 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 63:38:20 Power Power Failure (Dynamo issue) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC382912 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 60:43:22 Power Generator failure (Indeterminate) Rectifer 48 Volts faulty, Plan to recorver the site is expected from the concerned team. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:54 60:06:19 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 60:05:24 Fuel Generator failure (Fuel issue) Fuel team is informed 05/29/2020 2:32 AM. ETR to be provided by them INC383114 HDC336 MADAME CY Centre Ericsson 2G D Digicel 5/28/2020 11:50 47:18:36 Transmission Transmission (Indeterminate) Access issue at Far End( HDC304). Follow up is ongoing with site inspector INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 21:38:36 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Power team was advice to check INC383919 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M_Fuel 5/29/2020 16:31 18:37:36 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/29/2020 11:55 PM. ETR to be provide by them INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 11:48:12 Power Generator Failure (Engine Knocking ) Talkpool break down the genset, follow up is ongoing ETR will be shared once available. INC383938 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 11:48:12 Dependent Affected by the power issue at the main site Affected by HDO413 INC383953 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M_Fuel 5/30/2020 1:58 9:10:36 Fuel Generator failure (Fuel issue) Fuel team will be informed for proper follow up INC384054 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 5/30/2020 2:08 9:06:12 Power Generator failure (Indeterminate) Problem between the owner and the neighborhood too much noise from the Genset after the relocation. INC384056 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 2:16 8:52:36 Power Power Failure (Indeterminate) Team is still on the site for corrective INC384064 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M_Fuel 5/30/2020 4:26 6:42:36 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/30/2020 08:05 AM. ETR to be provide by them INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/30/2020 6:02 5:06:36 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC384067 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 5/30/2020 6:50 4:24:12 Power Generator failure (Indeterminate) Team is working on site INC384078 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/30/2020 8:01 2:59:19 Power Power Failure (Indeterminate) The team will work on HDO149 , before going on the site, ETA will be share soon. INC383987 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B Talkpool 5/30/2020 8:57 2:11:36 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h30 PM INC383646 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/30/2020 8:53 2:06:34 Power Generator failure (Indeterminate) Head cylinder is faulty. A replacement plan is scheduled for May 30th 2020. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 2:02:36 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h15 PM INC383996 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 5/30/2020 9:41 1:33:12 Power Generator failure (Indeterminate) Team has been informed. ETA: 12:20PM INC384103 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE C O&M Fuel 5/30/2020 9:53 1:07:19 Fuel Generator failure (Fuel issue) Fuel team is informed, 05/30/2020 10:26AM ETR not provided. INC384106 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/30/2020 9:56 1:04:19 Power Generator failure (Indeterminate) Team is informed, ETA 12:00PM INC384106 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/30/2020 9:56 1:04:19 Dependent Affected by the power issue at the main site Attached to HDO511 INC384111 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 5/30/2020 10:30 0:38:36 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security ETR: May 30th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 30 10:31:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 30 May 2020 16:31:13 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 9:00 AM. In-Reply-To: References: Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 9:00 AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 30 10:46:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 30 May 2020 16:46:28 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 12:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1134:06:18 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 885:17:18 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 471:00:15 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 123:33:26 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/25/2020 10:33 121:45:26 RBS RBS Fault (RUS failure) RUS01B3 faulty. Team is at WH collecting the spare. ETR will be shared later INC380182 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 5/26/2020 12:30 95:48:26 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Team is at WH collecting the spare. ETR will be shared later INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 87:48:26 RBS RBS Fault (RUS failure) RUS01B8 faulty. Team is at WH collecting the spare. ETR will be shared later INC382232 HDN211 MILOT Nord Ericsson 2G B Talkpool 5/27/2020 1:24 82:54:26 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 81:52:26 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 65:40:26 RBS RBS Fault (RUS failure) RUS01B8 faulty. Team is at WH collecting the spare. ETR will be shared later INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 65:25:50 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 57:16:30 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 55:06:26 RBS RBS Fault (DUG Failure) DUG faulty , Team is at WH collecting the spare. ETR will be shared later INC383365 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 5/28/2020 22:18 37:49:58 RBS RBS Fault (Indeterminate) rectifier is faulty, spare requested. Not yet available INC384543 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 5/29/2020 4:26 31:52:26 RBS RBS Fault (Indeterminate) CXU Faulty . Spare need to be replaced INC383966 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 5/29/2020 6:18 30:00:26 RBS RBS Fault (Indeterminate) Team is on site. INC384030 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 25:45:58 RBS RBS Fault (RUS failure) Faulty RUS01B8 / Team is at WH collecting the spare. ETR will be shared later INC383836 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/29/2020 14:33 21:45:26 RBS RBS Fault (DXU failure) DXU faulty , spare need to be replaced. ETR to be provided INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 21:28:26 RBS RBS Fault (Indeterminate) Talkpool team is not managed the team to reach the site INC384002 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 5/29/2020 19:26 16:52:26 RBS RBS Fault (DUG Failure) DUG faulty , spare need to be replaced. ETR to be provided INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 8:20:26 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC383754 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/30/2020 7:48 4:30:26 RBS RBS Fault (DUG Failure) DUG faulty// Team is at WH collecting the spare. ETR will be shared later INC383956 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/30/2020 8:40 3:38:26 Power Power Failure (Solar System failure) Site to be checked by field team. ETA not yet available. INC383777 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/30/2020 9:07 3:00:58 RBS RBS Fault (Indeterminate) TX team is informed, ETA: 2:20PM INC383793 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/30/2020 10:23 1:55:26 Power Power Failure (Solar System failure) Site to be checked by field team. ETA not yet available. INC383895 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/30/2020 10:38 1:40:26 Power Power Failure (Solar System failure) Site to be checked by field team. ETA not yet available. INC383798 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/30/2020 11:45 0:33:26 Power Power Failure (Solar System failure) Site to be checked by field team. ETA not yet available. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 30 12:44:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 30 May 2020 18:44:09 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 4 6 4 26 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 30 4 1 0 31 ZTE 3 3 0 0 3 Huawei 6 6 6 0 6 Network 39 13 7 0 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 4 0 2 12 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 456:54:07 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 204:34:20 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 154:49:26 Power Generator Failure (Engine broken) Team will collect genset today from DG WH today(30-05-2020). New update will be shared once available INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 111:49:00 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 104:00:10 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 98:59:45 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 88:38:45 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 66:39:06 Power Power Failure (Dynamo issue) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC382912 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 63:33:36 Power Generator failure (Indeterminate) rectifier 48 Volts faulty, Plan to recover the site is expected from the concerned team. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:54 63:10:07 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 62:55:38 Fuel Generator failure (Fuel issue) Fuel team is informed 05/29/2020 2:32 AM. ETR to be provided by them INC383114 HDC336 MADAME CY Centre Ericsson 2G D Digicel 5/28/2020 11:50 50:19:22 Transmission Transmission (Indeterminate) Access issue at Far End( HDC304). Follow up is ongoing with site inspector INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 24:39:22 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Power team was advice to check INC383919 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M_Fuel 5/29/2020 16:31 21:38:22 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/29/2020 11:55 PM. ETR to be provide by them INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 14:38:26 Power Generator Failure (Engine Knocking ) Talkpool break down the genset, follow up is ongoing ETR will be shared once available. INC383938 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 14:38:26 Dependent Affected by the power issue at the main site Affected by HDO413 INC383953 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M_Fuel 5/30/2020 1:58 12:11:22 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/30/2020 11:37 AM. ETR to be provide by them INC384064 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M_Fuel 5/30/2020 4:26 9:43:22 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/30/2020 08:05 AM. ETR to be provide by them INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/30/2020 6:02 8:07:22 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC383646 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/30/2020 8:53 5:10:22 Power Generator failure (Indeterminate) Head cylinder is faulty. Team is working on site for replacement . INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 5:03:22 Power Power Failure (Indeterminate) Team was working on HDC275. Now there are reaching the site. ETA : 02h15 PM INC383996 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 5/30/2020 9:41 4:23:26 Power Generator failure (Indeterminate) Team is working on site INC384103 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/30/2020 9:53 4:11:07 Power Generator failure (Indeterminate) site remains down after refueling, Power team has been requested .ETA 2:45PM INC384119 HDC237 FORT RESOLU Centre Ericsson 2G D Talkpool 5/30/2020 11:38 2:31:22 Power Power Failure (Indeterminate) Talkpool is not managing his team to arrive in the site. ETA: Still not yet available INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 1:51:22 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 1:51:22 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 1:51:22 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 1:51:22 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384132 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:26 1:43:22 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h30 PM INC384131 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/30/2020 12:38 1:31:22 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 02h25 PM INC384131 HDO410 GRAND BOIS Ouest Ericsson 2G D Talkpool 5/30/2020 12:38 1:26:26 Dependent Affected by the power issue at the main site Affected by HDO370 INC384213 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/30/2020 12:50 1:19:22 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC384136 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 5/30/2020 13:05 0:59:26 Power Generator failure (Indeterminate) Team has been informed. ETA: 2:40PM INC384136 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 5/30/2020 13:05 1:04:22 Dependent Affected by the power issue at the main site Affected by HDS361 INC384136 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/30/2020 13:05 1:04:22 Dependent Affected by the power issue at the main site Affected by HDS361 INC384136 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 5/30/2020 13:05 1:04:22 Dependent Affected by the power issue at the main site Affected by HDS361 INC384136 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 5/30/2020 13:05 0:59:26 Dependent Affected by the power issue at the main site Affected by HDS361 INC384136 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 5/30/2020 13:05 0:59:26 Dependent Affected by the power issue at the main site Affected by HDS361 INC384136 HDO348 MORNE_DES_COMISSAIRES Sud-Est Ericsson 2G D Talkpool 5/30/2020 13:05 0:59:26 Dependent Affected by the power issue at the main site Affected by HDS361 INC384141 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 5/30/2020 13:10 0:59:22 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security ETR: May 30th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Mike.Brillant at digicelgroup.com Sat May 30 12:46:22 2020 From: Mike.Brillant at digicelgroup.com (Mike Brillant) Date: Sat, 30 May 2020 18:46:22 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM In-Reply-To: References: Message-ID: Greetings Noc, Information regarding hdn296 has been on remedy since 8h50am. Why isn?t it being used? [cid:image003.png at 01D63691.0EC83D10] Regards, Kevin +50937007232 ________________________________ From: Pierre Moise Bouloute on behalf of Haiti Noc Sent: Saturday, May 30, 2020 2:44:09 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com ; astrid.argana at tpmanagementsa.com ; Astrid Argana ; journal.ht at talkpool.com ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 02:00 PM Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 4 6 4 26 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 30 4 1 0 31 ZTE 3 3 0 0 3 Huawei 6 6 6 0 6 Network 39 13 7 0 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 4 0 2 12 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 456:54:07 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 204:34:20 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 154:49:26 Power Generator Failure (Engine broken) Team will collect genset today from DG WH today(30-05-2020). New update will be shared once available INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 111:49:00 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 104:00:10 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 98:59:45 Power Generator failure (Indeterminate) Red zone site team can't reach the site, team go as soon as area is safe. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 88:38:45 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 66:39:06 Power Power Failure (Dynamo issue) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC382912 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 63:33:36 Power Generator failure (Indeterminate) rectifier 48 Volts faulty, Plan to recover the site is expected from the concerned team. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:54 63:10:07 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 62:55:38 Fuel Generator failure (Fuel issue) Fuel team is informed 05/29/2020 2:32 AM. ETR to be provided by them INC383114 HDC336 MADAME CY Centre Ericsson 2G D Digicel 5/28/2020 11:50 50:19:22 Transmission Transmission (Indeterminate) Access issue at Far End( HDC304). Follow up is ongoing with site inspector INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 24:39:22 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Power team was advice to check INC383919 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M_Fuel 5/29/2020 16:31 21:38:22 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/29/2020 11:55 PM. ETR to be provide by them INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 14:38:26 Power Generator Failure (Engine Knocking ) Talkpool break down the genset, follow up is ongoing ETR will be shared once available. INC383938 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 14:38:26 Dependent Affected by the power issue at the main site Affected by HDO413 INC383953 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M_Fuel 5/30/2020 1:58 12:11:22 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/30/2020 11:37 AM. ETR to be provide by them INC384064 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M_Fuel 5/30/2020 4:26 9:43:22 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/30/2020 08:05 AM. ETR to be provide by them INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/30/2020 6:02 8:07:22 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC383646 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/30/2020 8:53 5:10:22 Power Generator failure (Indeterminate) Head cylinder is faulty. Team is working on site for replacement . INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 5:03:22 Power Power Failure (Indeterminate) Team was working on HDC275. Now there are reaching the site. ETA : 02h15 PM INC383996 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 5/30/2020 9:41 4:23:26 Power Generator failure (Indeterminate) Team is working on site INC384103 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/30/2020 9:53 4:11:07 Power Generator failure (Indeterminate) site remains down after refueling, Power team has been requested .ETA 2:45PM INC384119 HDC237 FORT RESOLU Centre Ericsson 2G D Talkpool 5/30/2020 11:38 2:31:22 Power Power Failure (Indeterminate) Talkpool is not managing his team to arrive in the site. ETA: Still not yet available INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 1:51:22 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 1:51:22 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 1:51:22 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 1:51:22 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384132 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:26 1:43:22 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h30 PM INC384131 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/30/2020 12:38 1:31:22 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 02h25 PM INC384131 HDO410 GRAND BOIS Ouest Ericsson 2G D Talkpool 5/30/2020 12:38 1:26:26 Dependent Affected by the power issue at the main site Affected by HDO370 INC384213 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/30/2020 12:50 1:19:22 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC384136 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 5/30/2020 13:05 0:59:26 Power Generator failure (Indeterminate) Team has been informed. ETA: 2:40PM INC384136 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 5/30/2020 13:05 1:04:22 Dependent Affected by the power issue at the main site Affected by HDS361 INC384136 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/30/2020 13:05 1:04:22 Dependent Affected by the power issue at the main site Affected by HDS361 INC384136 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 5/30/2020 13:05 1:04:22 Dependent Affected by the power issue at the main site Affected by HDS361 INC384136 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 5/30/2020 13:05 0:59:26 Dependent Affected by the power issue at the main site Affected by HDS361 INC384136 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 5/30/2020 13:05 0:59:26 Dependent Affected by the power issue at the main site Affected by HDS361 INC384136 HDO348 MORNE_DES_COMISSAIRES Sud-Est Ericsson 2G D Talkpool 5/30/2020 13:05 0:59:26 Dependent Affected by the power issue at the main site Affected by HDS361 INC384141 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 5/30/2020 13:10 0:59:22 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security ETR: May 30th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: E1083DEC05EA4D5D87E59E33AE641FCF.png Type: image/png Size: 32110 bytes Desc: E1083DEC05EA4D5D87E59E33AE641FCF.png URL: From Haiti.Noc at digicelgroup.com Sat May 30 14:32:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 30 May 2020 20:32:42 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 6 6 4 17 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 5 1 0 22 ZTE 4 3 0 0 4 Huawei 7 7 7 0 7 Network 31 15 8 0 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 4 0 2 5 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 458:51:56 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 206:32:09 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 156:51:05 Power Generator Failure (Engine broken) The genset is collected and on the way now from PAP to Les Cayes. ETA: Will be shared later INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 113:47:41 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 106:01:49 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 100:57:34 Power Generator failure (Indeterminate) Team is working on site INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 90:36:34 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 68:37:47 Power Power Failure (Dynamo issue) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC382912 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 65:35:15 Power Generator failure (Indeterminate) Rectifer 48 Volts faulty, Plan to recorver the site is expected from the concerned team. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/27/2020 22:54 65:07:56 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 64:57:17 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC383114 HDC336 MADAME CY Centre Ericsson 2G D Digicel 5/28/2020 11:50 52:18:03 Transmission Transmission (Indeterminate) Access issue at Far End( HDC304). Follow up is ongoing with site inspector INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 26:38:03 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Power team was advice to check INC383919 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M_Fuel 5/29/2020 16:31 23:37:03 Fuel Generator failure (Fuel issue) Team is on the site for refueling INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 16:40:05 Power Generator Failure (Engine Knocking ) Follow up is ongoing by Canez team. New update will be shared once available INC383938 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 16:40:05 Dependent Affected by the power issue at the main site Affected by HDO413 INC383953 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M_Fuel 5/30/2020 1:58 14:10:03 Fuel Generator failure (Fuel issue) Truck broken down. Fuel team is informed since 5/30/2020 11:37 AM. ETR to be provide by them INC384064 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M_Fuel 5/30/2020 4:26 11:42:03 Fuel Generator failure (Fuel issue) Truck broken down. Fuel team is informed since 5/30/2020 08:05 AM. ETR to be provide by them INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/30/2020 6:02 10:06:03 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC383646 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/30/2020 8:53 7:08:11 Power Generator failure (Indeterminate) Head cylinder is faulty. Team is working on site for replacement . INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 7:02:03 Power Power Failure (Indeterminate) Team is on the site for corrective INC383996 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 5/30/2020 9:41 6:25:05 Power Generator failure (Indeterminate) Team is still working on site INC384119 HDC237 FORT RESOLU Centre Ericsson 2G D Talkpool 5/30/2020 11:38 4:30:03 Power Power Failure (Indeterminate) Team should be on the site. ETA: 3h15 PM (Expired). More feedback will sent within 30mn (04h45 PM) INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 3:50:03 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 3:50:03 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 3:50:03 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 3:50:03 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384213 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/30/2020 12:50 3:18:03 Power Power Failure (Indeterminate) Team is on the site for corrective INC384226 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/30/2020 14:03 1:58:56 Power Generator failure (Indeterminate) Team is working on site INC384228 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/30/2020 14:20 1:46:05 Power Generator failure (Indeterminate) Team has been informed. ETA: 5: 15PM INC384170 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 5/30/2020 15:06 1:02:03 Power Power Failure (Indeterminate) The site will be back in service with the commercial power source INC384159 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G A Talkpool 5/30/2020 15:16 0:45:56 Power Generator failure (Indeterminate) Team is informed, ETA 4:15 PM INC384164 HDO067 BARIAJOU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/30/2020 15:19 0:42:56 Power Generator failure (Indeterminate) Team is informed, ETA :15 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security ETR: May 30th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 30 16:30:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 30 May 2020 22:30:42 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 6:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1140:03:30 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 891:14:30 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374063 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/10/2020 10:10 487:55:10 RBS RBS Fault (Indeterminate) Sector T still down cause the Gsm removed from the pole need to reinstall INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 476:57:27 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 129:22:32 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC380182 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 5/26/2020 12:30 101:37:32 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 93:37:32 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382232 HDN211 MILOT Nord Ericsson 2G B Talkpool 5/27/2020 1:24 88:43:32 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 87:41:32 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 71:29:32 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 71:23:02 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 63:13:42 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 60:55:32 RBS RBS Fault (DUG Failure) DUG faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 31:43:10 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare part collected and already on the way to the region. ETA: not yet available INC383836 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/29/2020 14:33 27:34:32 RBS RBS Fault (DXU failure) DXU faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 27:17:32 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC384002 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 5/29/2020 19:26 22:41:32 RBS RBS Fault (DUG Failure) DUG faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 21:51:10 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 14:09:32 RBS RBS Fault (Indeterminate) DUG FAULTY//Spare part collected and already on the way to the region. ETA: not yet available INC383956 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/30/2020 8:40 9:27:32 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar powe INC383777 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/30/2020 9:07 8:58:10 Power Power Failure (Solar System failure) Solar system failure, Sector expected to be up with the sunrise INC383793 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/30/2020 10:23 7:44:32 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar powe INC383895 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/30/2020 10:38 7:29:32 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar powe INC383798 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/30/2020 11:45 6:22:32 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar powe INC384170 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 5/30/2020 15:06 3:01:32 Power Power Failure (Indeterminate) Power commercial down, Site will be up with commercial power, No genset on site INC384161 HGA132 ANSE-A-MERCERON Sud-Est Ericsson 2G D Talkpool 5/30/2020 15:22 2:43:30 Power Generator failure (Indeterminate) Site is located on an island, Team will attend it when boat is available. Next update at 8:00PM INC384186 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/30/2020 17:05 1:00:10 RBS RBS Fault (Indeterminate) TX team is informed, ETA: 7:30PM INC384188 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/30/2020 17:15 0:50:10 RBS RBS Fault (Indeterminate) TX team is informed, ETA: 7:15PM INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/30/2020 18:00 0:07:32 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 30 16:32:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 30 May 2020 22:32:28 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 6:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 6:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary comments INC384172 HDO024 PELERIN_5 Port-au-prince Huawei A Talkpool 5/30/2020 16:17 1:49:40 Power Generator failure (Indeterminate) Team is on site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 30 17:21:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 30 May 2020 23:21:46 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 30th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 30th, 2020 till 7:00 PM. > Sites Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 461:46:39 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 209:26:52 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 159:36:41 Power Generator Failure (Engine broken) The genset is collected and on the way now from PAP to Les Cayes. ETA: 11:00PM INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 116:46:44 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 108:47:25 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 103:52:17 Power Generator failure (Indeterminate) Talkpool break the Genset INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 93:31:17 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 71:36:50 Power Power Failure (Dynamo issue) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC382912 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 68:20:51 Power Generator failure (Indeterminate) rectifier 48 Volts faulty, Plan to recover the site is expected from the concerned team. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 67:42:53 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 29:37:06 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Power team was advice to check INC383919 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/29/2020 16:31 26:36:06 Power Generator failure (Indeterminate) The fuel has been performed on the site but remains down. Power team has been contacted to check it. ETA: Not yet available INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 19:25:41 Power Generator Failure (Engine Knocking ) Follow up is ongoing by Canez team. New update will be shared once available INC383938 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 19:25:41 Dependent Affected by the power issue at the main site Affected by HDO413 INC383953 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M_Fuel 5/30/2020 1:58 17:09:06 Fuel Generator failure (Fuel issue) Truck broken down. Fuel team is informed since 5/30/2020 11:37 AM. ETR to be provide by them INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/30/2020 6:02 13:05:06 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 10:01:06 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC383996 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 5/30/2020 9:41 9:10:41 Power Generator failure (Indeterminate) Site is suspected out of fuel, waiting for pictures INC384119 HDC237 FORT RESOLU Centre Ericsson 2G D O&M_Fuel 5/30/2020 11:38 7:29:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/30/2020 at 06h34 PM. Feedback expected from them INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 6:49:06 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 6:49:06 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 6:49:06 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 6:49:06 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 6:06:39 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC383964 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/30/2020 16:52 2:04:39 Power Generator failure (Indeterminate) The owner asked to change the genset, due to oil leakage, Follow up is ongoing by TP INC384251 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/30/2020 17:14 1:53:06 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC384191 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/30/2020 17:26 1:41:06 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC384198 HDO423 BUTEAU Sud-Est Ericsson 2G D Talkpool 5/30/2020 17:38 1:13:41 Power Generator failure (Indeterminate) Team has been dispatched, ETA: 7:20PM INC383777 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/30/2020 17:46 1:05:21 Power Power Failure (Solar System failure) Solar system failure, Site is expected to be up with the sunrise INC384303 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/30/2020 18:26 0:41:06 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC384176 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 5/30/2020 18:26 0:41:06 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 07h40 PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1140:03:30 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 891:14:30 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374063 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/10/2020 10:10 487:55:10 RBS RBS Fault (Indeterminate) Sector T still down cause the Gsm removed from the pole need to reinstall INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 476:57:27 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 129:22:32 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC380182 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 5/26/2020 12:30 101:37:32 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 93:37:32 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382232 HDN211 MILOT Nord Ericsson 2G B Talkpool 5/27/2020 1:24 88:43:32 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 87:41:32 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 71:29:32 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 71:23:02 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 63:13:42 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 60:55:32 RBS RBS Fault (DUG Failure) DUG faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 31:43:10 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare part collected and already on the way to the region. ETA: not yet available INC383836 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/29/2020 14:33 27:34:32 RBS RBS Fault (DXU failure) DXU faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 27:17:32 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC384002 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 5/29/2020 19:26 22:41:32 RBS RBS Fault (DUG Failure) DUG faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 21:51:10 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 14:09:32 RBS RBS Fault (Indeterminate) DUG FAULTY//Spare part collected and already on the way to the region. ETA: not yet available INC383956 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/30/2020 8:40 9:27:32 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC383777 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/30/2020 9:07 8:58:10 Power Power Failure (Solar System failure) Solar system failure, Sector expected to be up with the sunrise INC383793 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/30/2020 10:23 7:44:32 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC383895 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/30/2020 10:38 7:29:32 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC383798 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/30/2020 11:45 6:22:32 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC384170 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 5/30/2020 15:06 3:01:32 Power Power Failure (Indeterminate) Power commercial down, Site will be up with commercial power, No genset on site INC384161 HGA132 ANSE-A-MERCERON Sud-Est Ericsson 2G D Talkpool 5/30/2020 15:22 2:43:30 Power Generator failure (Indeterminate) Site is located on an island, Team will attend it when boat is available. Next update at 8:00PM INC384186 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/30/2020 17:05 1:00:10 RBS RBS Fault (Indeterminate) TX team is informed, ETA: 7:30PM INC384188 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 5/30/2020 17:15 0:50:10 RBS RBS Fault (Indeterminate) TX team is informed, ETA: 7:15PM INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/30/2020 18:00 0:07:32 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available Site temporarily halted due to not able to resolve the issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security ETR: May 30th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC384070 HDS014 LOVING_LIGHT_HOTEL Sud-Est Ericsson 3G A Talkpool 5/30/2020 6:55 5/30/2020 7:55 1:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) High temperature OK High temperature. Sensor has been unplugged while the spare is awaiting. INC384052 HAIDS234 TOUYAC Sud ZTE 2G+3G+LTE C Talkpool 5/30/2020 1:15 5/30/2020 7:55 6:40:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Feeding tube has been disconnected Need to be justified Feeding tube has been reconnected by the tech INC383290 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 5/28/2020 20:59 5/30/2020 7:55 34:55:13 4:00:00 Not Compliant Power Generator Failure (Faulty AVR) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC384055 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 5/30/2020 2:09 5/30/2020 7:55 5:46:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site back on air with solar system INC384052 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 5/30/2020 1:15 5/30/2020 9:35 8:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDS234 Need to be justified Recovered with the main site INC384067 HDS283 BAINET-TROU MAHOT Sud-Est Ericsson 2G D Talkpool 5/30/2020 6:50 5/30/2020 12:00 5:10:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC381007 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 5/24/2020 6:36 5/30/2020 13:40 151:04:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC384136 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 5/30/2020 13:05 5/30/2020 14:45 1:40:00 4:00:00 Compliant Power Generator Failure (Alternator Failure) Indeterminate OK RCA and resolution details still pending from the contractor INC384136 HDS351 ANSE_A_PITRE Sud-Est Ericsson 2G B Talkpool 5/30/2020 13:05 5/30/2020 14:45 1:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDSS361 Cascaded Recovered with the main site INC384136 HDO348 MORNE_DES_COMISSAIRES Sud-Est Ericsson 2G D Talkpool 5/30/2020 13:05 5/30/2020 14:45 1:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDSS361 Cascaded Recovered with the main site INC384228 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 5/30/2020 14:20 5/30/2020 17:45 3:25:00 4:00:00 Compliant Power Generator Failure (Alternator Failure) Indeterminate Cascaded No intervention site back in service by itself INC384035 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/29/2020 23:08 5/30/2020 19:09 20:00:43 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) HUAWEI breaker tripped Need to be justified We need to change the capacity of the breaker/Team just bypass INC383930 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/29/2020 22:31 5/30/2020 21:00 22:28:43 4:00:00 Not Compliant Power Power Failure (E-power system fail) E-power failed to start. Need to be justified E-power restarted on manual mode. INC383930 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/29/2020 22:31 5/30/2020 21:00 22:28:43 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO021 Cascaded Back in service with the main site INC383973 HDO132 BOUCAN_LAPLUIE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/30/2020 7:08 5/30/2020 22:00 14:52:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Failed to start due to battery faulty Need to be justified Genset restarted with another battery INC383941 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 5/29/2020 22:50 5/30/2020 22:48 23:58:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1.5 gallon of oil added INC384078 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/30/2020 8:01 5/30/2020 12:18 4:17:00 4:00:00 Not Compliant Power Generator Failure (Overheat) overheat Need to be justified DG overheated, radiator dirty, refresh radiator, restart INC384106 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/30/2020 9:56 5/30/2020 13:20 3:24:00 4:00:00 Compliant Power Generator failure (Fan belt failure) Fan belt broken OK Fan belt replaced INC384106 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/30/2020 9:56 5/30/2020 13:20 3:24:00 4:00:00 Compliant Dependent site Attached to HDO511 Affected by HDO511 Cascaded Back in service with the main site INC384209 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/30/2020 12:18 5/30/2020 13:20 1:02:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure ok Low oil pressure, rear seal has made, and 1 gallon oil added. INC384205 HDO249 SANTO_2_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/30/2020 11:43 5/30/2020 13:26 1:43:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate ok Resolution details is expected from contractor team INC384121 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G C Talkpool 5/30/2020 11:54 5/30/2020 14:02 2:08:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure ok Low oil pressure, rear seal has made, and 1 gallon oil added. INC384103 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/30/2020 9:53 5/30/2020 16:06 6:13:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset started to put the site on air. INC384159 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G A Talkpool 5/30/2020 15:16 5/30/2020 16:35 1:19:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped ok Breaker has been reset INC384226 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/30/2020 14:03 5/30/2020 16:42 2:39:00 4:00:00 Compliant Power Generator failure (Battery Failure) Failed to start due to battery faulty OK Genset restarted with another battery INC383646 HAIDO660 DELMAS 41 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/30/2020 8:53 5/30/2020 17:14 8:20:15 4:00:00 Not Compliant Power Generator failure (Indeterminate) Head cylinder faulty Need to be justified Head cylinder repaired, Genset restart INC384164 HDO067 BARIAJOU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/30/2020 15:19 5/30/2020 17:57 2:38:00 4:00:00 Compliant Power Power Failure (Indeterminate) Overload due to EDH Breaker tripped OK Overload due site was switching from EDH to the genset / reset alarm and restart INC384245 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/30/2020 16:17 5/30/2020 18:02 1:45:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) HPU Breaker tripped OK Team has restarted the genset to restore the site. INC383904 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 5/29/2020 19:15 5/30/2020 5:32 10:17:00 4:00:00 Not Compliant Power Generator failure (Fan belt failure) High temperature Need to be justified 1 gallon of coolant has been added then genset restarted INC384061 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/30/2020 3:59 5/30/2020 5:48 1:49:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC383960 HDC274 ESTERE Artibonite Ericsson 2G+3G C Talkpool 5/30/2020 5:29 5/30/2020 6:14 0:45:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK The site is back in service without TX intervention. Under observation INC383960 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 5/30/2020 5:29 5/30/2020 6:14 0:45:00 4:00:00 Compliant Dependent Affected by RBS issue on main site Affected by HDC274 OK The site is back in service once the issue solved at HDC274 INC384065 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/30/2020 6:48 5/30/2020 7:45 0:57:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure OK The site is back with sunrise INC384034 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 5/30/2020 6:49 5/30/2020 7:31 0:42:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature OK 1 gallon of coolant has been added then genset restarted INC384049 HDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 5/30/2020 0:46 5/30/2020 9:25 8:39:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) Low DC voltage on the HPU Need to be justified HPUx3 has been reset then the genset restarted INC383895 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/30/2020 6:02 5/30/2020 9:41 3:39:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back once the batteries got enough charge INC383956 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/30/2020 6:02 5/30/2020 7:54 1:52:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back once the batteries got enough charge INC383956 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 5/30/2020 3:23 5/30/2020 7:54 4:31:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC360 Cascaded The site is back in service once the issue solved at HDC360 INC383895 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/30/2020 6:02 5/30/2020 8:12 2:10:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure OK The site is back once the batteries got enough charge INC383895 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/30/2020 6:02 5/30/2020 8:12 2:10:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded The site is back in service once the issue solved at HDC318 INC383798 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/29/2020 19:36 5/30/2020 10:26 14:50:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back once the batteries got enough charge INC383190 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/30/2020 6:02 5/30/2020 10:43 4:41:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back once the batteries got enough charge INC383585 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/30/2020 6:02 5/30/2020 10:25 4:23:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back once the batteries got enough charge INC384014 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 5/29/2020 20:38 5/30/2020 11:28 14:50:00 4:00:00 Not Compliant Transmission Transmission (Faulty IF cable) Faulty IF cable Need to be justified The faulty IF cable has been replaced INC384111 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 5/30/2020 10:30 5/30/2020 11:57 1:27:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC383987 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G+LTE B Talkpool 5/30/2020 8:57 5/30/2020 12:39 3:42:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC384108 HAIDC013 CHEMIN_NEUF Artibonite Huawei 2G+3G+LTE B Talkpool 5/30/2020 11:54 5/30/2020 12:43 0:49:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC384132 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:26 5/30/2020 13:36 1:10:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK No intervention has been performed yet. Under observation INC384230 HDC253 ENNERY Artibonite Ericsson 2G C Talkpool 5/30/2020 14:50 5/30/2020 15:44 0:54:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC384131 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/30/2020 12:38 5/30/2020 15:46 3:08:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature on the working genset OK 2 gallons of coolant were added then genset restarted INC384136 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 5/30/2020 13:05 5/30/2020 14:45 1:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS361 OK The site is back in service once the issue solved at HDS361 INC384136 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 5/30/2020 13:05 5/30/2020 14:45 1:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS361 OK The site is back in service once the issue solved at HDS361 INC384136 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 5/30/2020 13:05 5/30/2020 14:45 1:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS361 OK The site is back in service once the issue solved at HDS361 INC384141 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 5/30/2020 13:10 5/30/2020 17:12 4:02:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC383114 HDC336 MADAME CY Centre Ericsson 2G D Digicel 5/28/2020 11:50 5/30/2020 16:38 52:48:00 4:00:00 Not Compliant Transmission Transmission (MMU failure) Faulty MMU Access_Owner The faulty MMU has been replaced INC384064 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M_Fuel 5/30/2020 4:26 5/30/2020 17:26 13:00:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC384185 HDC362 RTE_CAYAHANDE Centre Ericsson 2G D Talkpool 5/30/2020 17:00 5/30/2020 17:33 0:33:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC384061 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/30/2020 12:50 5/30/2020 18:06 5:16:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC384043 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 5/29/2020 22:20 5/30/2020 8:33 10:13:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS Power off OK Power reset on the RUS INC384003 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 5/29/2020 19:38 5/30/2020 9:52 14:14:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1 gal oil added and Genset restarted INC384085 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G A Talkpool 5/30/2020 8:40 5/30/2020 12:00 3:20:00 4:00:00 Compliant RBS RBS Fault (RUS failure) RUS Faulty Need to be justified RUS replaced INC378393 HDC288 BELLADERE_II Centre Ericsson 2G D Talkpool 5/19/2020 17:30 5/30/2020 11:35 258:05:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS01B3 Faulty Need to be justified RUS01B3 Replaced INC383966 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 5/29/2020 6:18 5/30/2020 13:00 30:42:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified Jumper cable has been tightened INC384543 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 5/29/2020 4:26 5/30/2020 15:34 35:08:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) CXU Faulty Spare CXU replaced INC383754 HDN274 ACUL_SAMEDI Nord-Est Ericsson 2G D Talkpool 5/30/2020 7:48 5/30/2020 15:26 7:38:00 4:00:00 Not Compliant RBS RBS Fault ( DUG Failure) Faulty DUG, Ok DUG has been replaced. INC384210 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 5/30/2020 13:30 5/30/2020 18:00 4:30:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. 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Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 30 18:41:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 31 May 2020 00:41:34 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 7 6 5 16 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 5 2 0 22 ZTE 3 3 0 0 3 Huawei 9 9 8 1 9 Network 32 17 10 1 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 3 0 1 7 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 463:30:10 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 211:11:10 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 161:25:10 Power Generator Failure (Engine broken) The genset is collected and on the way now from PAP to Les Cayes. ETA: 11:00PM INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 118:20:10 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 110:36:10 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 105:36:10 Power Generator failure (Indeterminate) Talkpool break the Genset INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 95:15:10 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 73:10:10 Power Power Failure (Dynamo issue) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC382912 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 70:10:10 Power Generator failure (Indeterminate) Rectifer 48 Volts faulty, Plan to recover the site is expected from the concerned team. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 69:32:10 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 31:10:10 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Power team was advice to check INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 21:14:10 Power Generator Failure (Engine Knocking ) Follow up is ongoing by Canez team. New update will be shared once available INC383938 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 21:14:10 Dependent Affected by the power issue at the main site Affected by HDO413 INC383953 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M_Fuel 5/30/2020 1:58 18:42:10 Fuel Generator failure (Fuel issue) Truck broken down. Fuel team is informed since 5/30/2020 11:37 AM. ETR to be provide by them INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/30/2020 6:02 14:38:10 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 11:34:10 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC383996 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 5/30/2020 9:41 10:59:10 Power Generator failure (Indeterminate) Site is suspected out of fuel, waiting for pictures INC384307 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 5/30/2020 11:00 9:40:10 Power Generator failure (Indeterminate) Team has been informed; ETA not available yet. INC384119 HDC237 FORT RESOLU Centre Ericsson 2G D O&M_Fuel 5/30/2020 11:38 9:02:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/30/2020 at 06h34 PM. Feedback expected from them INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 8:22:10 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 8:22:10 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 8:22:10 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 8:22:10 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 7:50:10 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC383964 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/30/2020 16:52 3:48:10 Power Generator failure (Indeterminate) The owner asked to change the genset, due to oil leakage, Follow up is ongoing by TP INC384251 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/30/2020 17:14 3:26:10 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC384191 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/30/2020 17:26 3:14:10 Power Power Failure (Indeterminate) Red zone , Team will reach the site tomorrow morning INC383777 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/30/2020 17:46 2:54:10 Power Power Failure (Solar System failure) Solar system failure, Site is expected to be up with the sunrise INC384176 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 5/30/2020 18:26 2:14:10 Power Power Failure (Indeterminate) Talkpool team is not managed the team to reach the site INC384269 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/30/2020 19:18 1:22:10 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC384269 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/30/2020 19:18 1:22:10 Dependent Affected by the power issue at the main site Attached tom HDC318 INC384271 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/30/2020 19:35 1:05:10 Power Generator failure (Indeterminate) Team has been informed; ETA not available yet. INC384271 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/30/2020 19:35 1:05:10 Dependent Affected by the power issue at the main site Affected by HDO511 INC384172 HDO024 PELERIN_5 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 5/30/2020 17:17 3:23:10 Power Generator failure (Indeterminate) Team is working on site ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security ETR: May 30th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 30 19:54:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 31 May 2020 01:54:53 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1140:03:30 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 891:14:30 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374063 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/10/2020 10:10 487:55:10 RBS RBS Fault (Indeterminate) Sector T still down cause the Gsm removed from the pole need to reinstall INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 476:57:27 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 129:22:32 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC380182 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 5/26/2020 12:30 101:37:32 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 93:37:32 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382232 HDN211 MILOT Nord Ericsson 2G B Talkpool 5/27/2020 1:24 88:43:32 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 87:41:32 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 71:29:32 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 71:23:02 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 63:13:42 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 60:55:32 RBS RBS Fault (DUG Failure) DUG faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 31:43:10 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare part collected and already on the way to the region. ETA: not yet available INC383836 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/29/2020 14:33 31:20:31 RBS RBS Fault (DXU failure) DXU faulty , spare need to be replaced.ETR to be provided INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 27:17:32 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC384002 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 5/29/2020 19:26 22:41:32 RBS RBS Fault (DUG Failure) DUG faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 21:51:10 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384043 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 5/29/2020 22:20 23:33:31 RBS RBS Fault (Indeterminate) Talkpool team is not managed the team to reach the site INC383939 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 5/29/2020 23:20 22:33:31 RBS RBS Fault (Indeterminate) Talkpool team is not managed the team to reach the site INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 14:09:32 RBS RBS Fault (Indeterminate) DUG FAULTY//Spare part collected and already on the way to the region. ETA: not yet available INC383798 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/30/2020 11:45 10:08:31 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC384282 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/30/2020 20:46 1:07:31 RBS RBS Fault (Indeterminate) Team has been informed , ETA not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 30 20:23:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 31 May 2020 02:23:57 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 8 8 4 17 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 8 1 0 26 ZTE 3 3 0 0 3 Huawei 8 8 8 0 8 Network 35 19 9 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 5 0 1 9 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 465:10:11 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 212:51:11 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 163:05:11 Power Generator Failure (Engine broken) The genset is collected and on the way now from PAP to Les Cayes. ETA: 11:00PM INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 120:00:11 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 112:16:11 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 107:16:11 Power Generator failure (Indeterminate) Talkpool break the Genset INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 96:55:11 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 74:50:11 Power Power Failure (Dynamo issue) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC382912 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 71:50:11 Power Generator failure (Indeterminate) Rectifer 48 Volts faulty, Plan to recover the site is expected from the concerned team. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 71:12:11 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 32:50:11 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Power team was advice to check INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 22:54:11 Power Generator Failure (Engine Knocking ) Follow up is ongoing by Canez team. New update will be shared once available INC383938 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 22:54:11 Dependent Affected by the power issue at the main site Affected by HDO413 INC383953 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M_Fuel 5/30/2020 1:58 20:22:11 Fuel Generator failure (Fuel issue) Truck broken down. Fuel team is informed since 5/30/2020 11:37 AM. ETR to be provide by them INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 13:14:11 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC383996 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C O&M_Fuel 5/30/2020 9:41 12:39:11 Fuel Generator failure (Fuel issue) Fuel team is informed 05/30/2020 9:09 PM. ETR to be provided by them INC384119 HDC237 FORT RESOLU Centre Ericsson 2G D O&M_Fuel 5/30/2020 11:38 10:42:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/30/2020 at 06h34 PM. Feedback expected from them INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 10:02:11 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 10:02:11 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 10:02:11 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 10:02:11 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 9:30:11 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC383964 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/30/2020 16:52 5:28:11 Power Generator failure (Indeterminate) The owner asked to change the genset, due to oil leakage. Follow up is ongoing by TP INC384251 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/30/2020 17:14 5:06:11 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC384191 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/30/2020 17:26 4:54:11 Power Power Failure (Indeterminate) Red zone , Team will reach the site tomorrow morning INC383777 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/30/2020 17:46 4:34:11 Power Power Failure (Solar System failure) Solar system failure, Site is expected to be up with the sunrise INC384176 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A O&M_Fuel 5/30/2020 18:26 3:54:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/30/2020 at 09h41 PM. Feedback expected from them INC384271 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/30/2020 19:35 2:45:11 Power Generator failure (Indeterminate) Team has been informed; ETA 10:15 pm. INC384315 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 5/30/2020 19:36 2:44:11 Power Power Failure (Indeterminate) Team is already dispatched . ETA was 10h10 PM. Feedback is expected INC384316 HDC206 THOMONDE Centre Ericsson 2G+3G B Talkpool 5/30/2020 19:54 2:26:11 Power Power Failure (Indeterminate) Team is already dispatched . ETA :11h30 PM INC384316 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 5/30/2020 19:54 2:26:11 Dependent Affected by the power issue at the main site Attached tom HDC206 INC384316 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 5/30/2020 19:54 2:26:11 Dependent Affected by the power issue at the main site Attached tom HDC206 INC384316 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 5/30/2020 19:54 2:26:11 Dependent Affected by the power issue at the main site Attached tom HDC206 INC384325 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 5/30/2020 21:30 0:50:11 Power Power Failure (Indeterminate) Team is already informed . ETA to be provided INC384320 HDO501 RUE_LEONARD_DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/30/2020 21:38 0:42:11 Power Generator failure (Indeterminate) Team has been informed; ETA was 10:15 pm. Feedback is expected INC384289 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G+3G A Talkpool 5/30/2020 21:46 0:34:11 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC384289 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G A Talkpool 5/30/2020 21:46 0:34:11 Dependent Affected by the power issue at the main site Affected by HDO381 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security ETR: May 30th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From astrid.argana at talkpool.com Sat May 30 21:00:27 2020 From: astrid.argana at talkpool.com (Astrid Argana) Date: Sun, 31 May 2020 03:00:27 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM In-Reply-To: References: Message-ID: Hi NOC, Here are some updates: HDO381: team working on site. HDN221: team working on site HDO501: Restored. HDC206: there is a team working on site. Regards, Astrid Argana From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Saturday, May 30, 2020 10:24 PM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 10:00 PM Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 8 8 4 17 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 8 1 0 26 ZTE 3 3 0 0 3 Huawei 8 8 8 0 8 Network 35 19 9 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 5 0 1 9 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 465:10:11 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 212:51:11 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 163:05:11 Power Generator Failure (Engine broken) The genset is collected and on the way now from PAP to Les Cayes. ETA: 11:00PM INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 120:00:11 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 112:16:11 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 107:16:11 Power Generator failure (Indeterminate) Talkpool break the Genset INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 96:55:11 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 74:50:11 Power Power Failure (Dynamo issue) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC382912 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 71:50:11 Power Generator failure (Indeterminate) Rectifer 48 Volts faulty, Plan to recover the site is expected from the concerned team. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 71:12:11 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 32:50:11 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Power team was advice to check INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 22:54:11 Power Generator Failure (Engine Knocking ) Follow up is ongoing by Canez team. New update will be shared once available INC383938 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 22:54:11 Dependent Affected by the power issue at the main site Affected by HDO413 INC383953 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M_Fuel 5/30/2020 1:58 20:22:11 Fuel Generator failure (Fuel issue) Truck broken down. Fuel team is informed since 5/30/2020 11:37 AM. ETR to be provide by them INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 13:14:11 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC383996 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C O&M_Fuel 5/30/2020 9:41 12:39:11 Fuel Generator failure (Fuel issue) Fuel team is informed 05/30/2020 9:09 PM. ETR to be provided by them INC384119 HDC237 FORT RESOLU Centre Ericsson 2G D O&M_Fuel 5/30/2020 11:38 10:42:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/30/2020 at 06h34 PM. Feedback expected from them INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 10:02:11 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 10:02:11 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 10:02:11 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 10:02:11 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 9:30:11 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC383964 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/30/2020 16:52 5:28:11 Power Generator failure (Indeterminate) The owner asked to change the genset, due to oil leakage. Follow up is ongoing by TP INC384251 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/30/2020 17:14 5:06:11 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC384191 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/30/2020 17:26 4:54:11 Power Power Failure (Indeterminate) Red zone , Team will reach the site tomorrow morning INC383777 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/30/2020 17:46 4:34:11 Power Power Failure (Solar System failure) Solar system failure, Site is expected to be up with the sunrise INC384176 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A O&M_Fuel 5/30/2020 18:26 3:54:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/30/2020 at 09h41 PM. Feedback expected from them INC384271 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/30/2020 19:35 2:45:11 Power Generator failure (Indeterminate) Team has been informed; ETA 10:15 pm. INC384315 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 5/30/2020 19:36 2:44:11 Power Power Failure (Indeterminate) Team is already dispatched . ETA was 10h10 PM. Feedback is expected INC384316 HDC206 THOMONDE Centre Ericsson 2G+3G B Talkpool 5/30/2020 19:54 2:26:11 Power Power Failure (Indeterminate) Team is already dispatched . ETA :11h30 PM INC384316 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 5/30/2020 19:54 2:26:11 Dependent Affected by the power issue at the main site Attached tom HDC206 INC384316 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 5/30/2020 19:54 2:26:11 Dependent Affected by the power issue at the main site Attached tom HDC206 INC384316 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 5/30/2020 19:54 2:26:11 Dependent Affected by the power issue at the main site Attached tom HDC206 INC384325 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 5/30/2020 21:30 0:50:11 Power Power Failure (Indeterminate) Team is already informed . ETA to be provided INC384320 HDO501 RUE_LEONARD_DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/30/2020 21:38 0:42:11 Power Generator failure (Indeterminate) Team has been informed; ETA was 10:15 pm. Feedback is expected INC384289 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G+3G A Talkpool 5/30/2020 21:46 0:34:11 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC384289 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G A Talkpool 5/30/2020 21:46 0:34:11 Dependent Affected by the power issue at the main site Affected by HDO381 * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security ETR: May 30th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 30 21:09:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 31 May 2020 03:09:59 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM In-Reply-To: References: Message-ID: Noted From: Astrid Argana Sent: Saturday, May 30, 2020 11:00 PM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: [EXTERNAL] RE: NOC hourly report at 10:00 PM Hi NOC, Here are some updates: HDO381: team working on site. HDN221: team working on site HDO501: Restored. HDC206: there is a team working on site. Regards, Astrid Argana From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Saturday, May 30, 2020 10:24 PM To: Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: NOC hourly report at 10:00 PM Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 8 8 4 17 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 8 1 0 26 ZTE 3 3 0 0 3 Huawei 8 8 8 0 8 Network 35 19 9 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 5 0 1 9 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 465:10:11 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 212:51:11 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 163:05:11 Power Generator Failure (Engine broken) The genset is collected and on the way now from PAP to Les Cayes. ETA: 11:00PM INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 120:00:11 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 112:16:11 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 107:16:11 Power Generator failure (Indeterminate) Talkpool break the Genset INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 96:55:11 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 74:50:11 Power Power Failure (Dynamo issue) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC382912 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 71:50:11 Power Generator failure (Indeterminate) Rectifer 48 Volts faulty, Plan to recover the site is expected from the concerned team. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 71:12:11 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 32:50:11 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Power team was advice to check INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 22:54:11 Power Generator Failure (Engine Knocking ) Follow up is ongoing by Canez team. New update will be shared once available INC383938 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 22:54:11 Dependent Affected by the power issue at the main site Affected by HDO413 INC383953 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M_Fuel 5/30/2020 1:58 20:22:11 Fuel Generator failure (Fuel issue) Truck broken down. Fuel team is informed since 5/30/2020 11:37 AM. ETR to be provide by them INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 13:14:11 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC383996 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C O&M_Fuel 5/30/2020 9:41 12:39:11 Fuel Generator failure (Fuel issue) Fuel team is informed 05/30/2020 9:09 PM. ETR to be provided by them INC384119 HDC237 FORT RESOLU Centre Ericsson 2G D O&M_Fuel 5/30/2020 11:38 10:42:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/30/2020 at 06h34 PM. Feedback expected from them INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 10:02:11 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 10:02:11 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 10:02:11 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 10:02:11 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 9:30:11 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC383964 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/30/2020 16:52 5:28:11 Power Generator failure (Indeterminate) The owner asked to change the genset, due to oil leakage. Follow up is ongoing by TP INC384251 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/30/2020 17:14 5:06:11 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC384191 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/30/2020 17:26 4:54:11 Power Power Failure (Indeterminate) Red zone , Team will reach the site tomorrow morning INC383777 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/30/2020 17:46 4:34:11 Power Power Failure (Solar System failure) Solar system failure, Site is expected to be up with the sunrise INC384176 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A O&M_Fuel 5/30/2020 18:26 3:54:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/30/2020 at 09h41 PM. Feedback expected from them INC384271 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/30/2020 19:35 2:45:11 Power Generator failure (Indeterminate) Team has been informed; ETA 10:15 pm. INC384315 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 5/30/2020 19:36 2:44:11 Power Power Failure (Indeterminate) Team is already dispatched . ETA was 10h10 PM. Feedback is expected INC384316 HDC206 THOMONDE Centre Ericsson 2G+3G B Talkpool 5/30/2020 19:54 2:26:11 Power Power Failure (Indeterminate) Team is already dispatched . ETA :11h30 PM INC384316 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 5/30/2020 19:54 2:26:11 Dependent Affected by the power issue at the main site Attached tom HDC206 INC384316 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 5/30/2020 19:54 2:26:11 Dependent Affected by the power issue at the main site Attached tom HDC206 INC384316 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 5/30/2020 19:54 2:26:11 Dependent Affected by the power issue at the main site Attached tom HDC206 INC384325 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 5/30/2020 21:30 0:50:11 Power Power Failure (Indeterminate) Team is already informed . ETA to be provided INC384320 HDO501 RUE_LEONARD_DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/30/2020 21:38 0:42:11 Power Generator failure (Indeterminate) Team has been informed; ETA was 10:15 pm. Feedback is expected INC384289 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G+3G A Talkpool 5/30/2020 21:46 0:34:11 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC384289 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G A Talkpool 5/30/2020 21:46 0:34:11 Dependent Affected by the power issue at the main site Affected by HDO381 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security ETR: May 30th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 30 22:33:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 31 May 2020 04:33:17 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 5 8 6 16 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 9 1 0 22 ZTE 7 7 1 0 7 Huawei 6 6 6 0 6 Network 31 22 8 0 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 5 0 2 9 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 467:20:04 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 215:01:04 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 165:15:04 Power Generator Failure (Engine broken) The genset is collected and on the way now from PAP to Les Cayes. ETA: 11:00PM INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 122:10:04 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 114:26:04 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 109:26:04 Power Generator Failure (Engine broken) Talkpool break the Genset INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 99:05:04 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 77:00:04 Power Power Failure (Dynamo issue) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC382912 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 74:00:04 Power Generator failure (Indeterminate) Rectifer 48 Volts faulty, Plan to recorver the site is expected from the concerned team. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 73:22:04 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 35:00:04 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Power team was advice to check INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 25:04:04 Power Generator Failure (Engine Knocking ) Follow up is ongoing by Canez team. New update will be shared once available INC383938 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 25:04:04 Dependent Affected by the power issue at the main site Affected by HDO413 INC383953 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M_Fuel 5/30/2020 1:58 22:32:04 Fuel Generator failure (Fuel issue) Truck broken down. Fuel team is informed since 5/30/2020 11:37 AM. ETR to be provide by them INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 15:24:04 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC383996 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C O&M_Fuel 5/30/2020 9:41 14:49:04 Fuel Generator failure (Fuel issue) Fuel team is informed 05/30/2020 9:09 PM. ETR to be provided by them INC384119 HDC237 FORT RESOLU Centre Ericsson 2G D O&M_Fuel 5/30/2020 11:38 12:52:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/30/2020 at 06h34 PM. Feedback expected from them INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 12:12:04 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 12:12:04 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 12:12:04 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 12:12:04 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 11:40:04 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC383964 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/30/2020 16:52 7:38:04 Power Generator failure (Indeterminate) The owner asked to change the genset, due to oil leakage. Follow up is ongoing by TP INC384191 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/30/2020 17:26 7:04:04 Power Power Failure (Indeterminate) Red zone , Team will reach the site early in the morning INC383777 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/30/2020 17:46 6:44:04 Power Power Failure (Solar System failure) Solar system failure, Site is expected to be up with the sunrise INC384176 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A O&M_Fuel 5/30/2020 18:26 6:04:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/30/2020 at 09h41 PM. Feedback expected from them INC384315 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 5/30/2020 19:36 4:54:04 Power Power Failure (Indeterminate) Team is on still site working INC384315 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 5/30/2020 22:22 2:08:04 Dependent Affected by the power issue at the main site Attached to HDN221 INC384315 HDN016 MORNE_ROUGE #N/A ZTE 2G+3G+LTE B Talkpool 5/30/2020 22:22 2:08:04 Dependent Affected by the power issue at the main site Attached to HDN221 INC384315 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 5/30/2020 22:22 2:08:04 Dependent Affected by the power issue at the main site Attached to HDN221 INC384315 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 5/30/2020 22:22 2:08:04 Dependent Affected by the power issue at the main site Attached to HDN221 INC384414 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/30/2020 22:22 2:08:04 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC384329 HDO317 TROU_CAIMAN Ouest Ericsson 2G+3G D Talkpool 5/30/2020 22:26 2:04:04 Power Power Failure (Indeterminate) Team is already informed . ETA to be provided INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 3G D Talkpool 5/30/2020 23:22 1:08:04 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC384340 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G D Talkpool 5/31/2020 0:00 0:30:04 Transmission Transmission (Indeterminate) Team has been informed. ETA not provided yet. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 30 22:38:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 31 May 2020 04:38:59 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1140:03:30 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 891:14:30 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374063 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/10/2020 10:10 487:55:10 RBS RBS Fault (Indeterminate) Sector T still down cause the Gsm removed from the pole need to reinstall INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 476:57:27 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 129:22:32 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC380182 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 5/26/2020 12:30 101:37:32 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 93:37:32 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382232 HDN211 MILOT Nord Ericsson 2G B Talkpool 5/27/2020 1:24 88:43:32 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 87:41:32 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 71:29:32 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 71:23:02 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 63:13:42 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 60:55:32 RBS RBS Fault (DUG Failure) DUG faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383365 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 5/28/2020 22:18 50:19:33 RBS RBS Fault (Rectifier failure) Faulty rectifier,Spare part not available. ETR not provided yet. INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 31:43:10 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare part collected and already on the way to the region. ETA: not yet available INC383836 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/29/2020 14:33 34:04:33 RBS RBS Fault (DXU failure) DXU faulty , spare need to be replaced. ETR to be provided INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 27:17:32 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC384002 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 5/29/2020 19:26 22:41:32 RBS RBS Fault (DUG Failure) DUG faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 21:51:10 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 14:09:32 RBS RBS Fault (Indeterminate) DUG FAULTY//Spare part collected and already on the way to the region. ETA: not yet available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Talkpool 5/30/2020 18:25 6:12:33 RBS RBS Fault (Indeterminate) Due to unsafe area , team will go on site on 5/31/2020 ETA 7:00 AM INC384282 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/30/2020 20:46 3:51:33 RBS RBS Fault (Indeterminate) Team has been informed , ETA not yet available INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G D Talkpool 5/30/2020 23:22 1:15:33 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat May 30 23:28:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 31 May 2020 05:28:47 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 6 8 7 18 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 9 1 0 24 ZTE 7 7 1 0 7 Huawei 8 8 8 0 8 Network 35 24 10 0 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 5 0 2 12 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 468:15:09 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 215:56:09 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 166:10:09 Power Generator Failure (Engine broken) The genset is collected and on the way now from PAP to Les Cayes. ETA not yet available INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 123:05:09 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 115:21:09 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 110:21:09 Power Generator Failure (Engine broken) Talkpool break the Genset INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 100:00:09 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 77:55:09 Power Power Failure (Dynamo issue) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC382912 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 74:55:09 Power Generator failure (Indeterminate) Rectifer 48 Volts faulty, Plan to recorver the site is expected from the concerned team. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 74:17:09 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 35:55:09 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Power team was advice to check INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 25:59:09 Power Generator Failure (Engine Knocking ) Follow up is ongoing by Canez team. New update will be shared once available INC383938 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 25:59:09 Dependent Affected by the power issue at the main site Affected by HDO413 INC383953 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M_Fuel 5/30/2020 1:58 23:27:09 Fuel Generator failure (Fuel issue) Truck broken down. Fuel team is informed since 5/30/2020 11:37 AM. ETR to be provide by them INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 16:19:09 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC383996 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C O&M_Fuel 5/30/2020 9:41 15:44:09 Fuel Generator failure (Fuel issue) Fuel team is informed 05/30/2020 9:09 PM. ETR to be provided by them INC384119 HDC237 FORT RESOLU Centre Ericsson 2G D O&M_Fuel 5/30/2020 11:38 13:47:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/30/2020 at 06h34 PM. Feedback expected from them INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 13:07:09 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 13:07:09 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 13:07:09 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 13:07:09 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 12:35:09 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC383964 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/30/2020 16:52 8:33:09 Power Generator failure (Indeterminate) The owner asked to change the genset, due to oil leakage. Follow up is ongoing by TP INC384191 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/30/2020 17:26 7:59:09 Power Power Failure (Indeterminate) Red zone , Team will reach the site early in the morning INC384315 HDN221 PLAINE_DU_NORD Nord Ericsson 3G B Talkpool 5/30/2020 19:36 5:49:09 Power Power Failure (Indeterminate) Team is lying ,they refuse to go to the site INC384176 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A O&M_Fuel 5/30/2020 20:45 4:40:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/30/2020 at 09h41 PM. Feedback expected from them INC384315 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 5/30/2020 22:22 3:03:09 Dependent Affected by the power issue at the main site Attached to HDN221 INC384315 HDN016 MORNE_ROUGE #N/A ZTE 2G+3G+LTE B Talkpool 5/30/2020 22:22 3:03:09 Dependent Affected by the power issue at the main site Attached to HDN221 INC384315 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 5/30/2020 22:22 3:03:09 Dependent Affected by the power issue at the main site Attached to HDN221 INC384315 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 5/30/2020 22:22 3:03:09 Dependent Affected by the power issue at the main site Attached to HDN221 INC384414 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/30/2020 22:22 3:03:09 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC384329 HDO317 TROU_CAIMAN Ouest Ericsson 2G+3G D Talkpool 5/30/2020 22:26 2:59:09 Power Power Failure (Indeterminate) Team has to cross unsafe area(400 Marozo area) to reach the site . ETA:6h30 AM INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 3G D Talkpool 5/30/2020 23:22 2:03:09 Power Generator failure (Indeterminate) Team is waiting for the access. INC384412 HDC233 BOROC Centre Ericsson 2G D Talkpool 5/30/2020 23:54 1:31:09 Power Power Failure (Indeterminate) Team is already informed . ETA to be provided INC384412 HDN286 LAPILA_PIGNON Nord Ericsson 2G D Talkpool 5/30/2020 23:54 1:31:09 Dependent Affected by the power issue at the main site Attached to HDC233 INC384412 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 5/30/2020 23:54 1:31:09 Dependent Affected by the power issue at the main site Attached to HDC233 INC384340 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G D Talkpool 5/31/2020 0:00 1:25:09 Transmission Transmission (Indeterminate) Team has been informed. ETA: 5:00 AM INC384343 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/31/2020 0:15 1:10:09 Power Generator failure (Indeterminate) Team has been informed to send a team to reach the site. ETA 2:30 am. INC384343 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/31/2020 0:15 1:10:09 Dependent Affected by the power issue at the main site Affected by HDO594 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 31 01:21:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 31 May 2020 07:21:39 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1149:18:14 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 900:29:14 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374063 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/10/2020 10:10 497:10:14 RBS RBS Fault (Indeterminate) sect T still down cause the Gsm removed from the pole need to reinstall c INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 486:12:14 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 138:35:14 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 110:50:14 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 102:50:14 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 97:56:14 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 96:54:14 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 80:42:14 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 80:38:14 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 72:29:14 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 70:08:14 RBS RBS Fault (DUG Failure) DUG faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383365 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 5/28/2020 22:18 53:02:14 RBS RBS Fault (Rectifier failure) Faulty rectifier,Spare part not available. ETR not provided yet. INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 40:58:14 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare not yet available for replacement. INC383836 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/29/2020 14:33 36:47:14 RBS RBS Fault (DXU failure) DXU faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 36:30:14 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC384002 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 5/29/2020 19:26 31:54:14 RBS RBS Fault (DUG Failure) DUG faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 31:06:14 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 23:22:14 RBS RBS Fault ( DUG Failure) DUG FAULTY//Spare part collected and already on the way to the region. ETA: not yet available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Talkpool 5/30/2020 18:25 8:55:14 RBS RBS Fault (Indeterminate) Due to unsafe area , team will go on site on 5/31/2020 ETA 7:00 AM INC384282 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/30/2020 20:46 6:34:14 RBS RBS Fault (DRU failure) DRU faulty , spare needed INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G D Talkpool 5/30/2020 23:22 3:58:14 Power Generator failure (Indeterminate) The team cannot reach to the site due access issue, reported by TP team. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 31 01:37:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 31 May 2020 07:37:30 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 7 8 6 26 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 8 2 0 32 ZTE 8 8 2 0 8 Huawei 7 7 7 0 7 Network 43 23 11 0 47 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 5 0 2 16 47 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 470:20:23 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 218:01:23 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 168:15:23 Power Generator Failure (Engine broken) The genset is collected and on the way now from PAP to Les Cayes. ETA: not yet available INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 125:10:23 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 117:26:23 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 112:26:23 Power Generator Failure (Engine broken) Talkpool break the Genset INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 102:05:23 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 80:00:23 Power Power Failure (Dynamo issue) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC382912 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 77:00:23 Power Generator failure (Indeterminate) Rectifier 48 Volts faulty, Plan to recorver the site is expected from the concerned team. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 76:22:23 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 38:00:23 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Power team was advice to check INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 28:04:23 Power Generator Failure (Engine Knocking ) Follow up is ongoing by Canez team. New update will be shared once available INC383938 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 28:04:23 Dependent Affected by the power issue at the main site Affected by HDO413 INC383953 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M_Fuel 5/30/2020 1:58 25:32:23 Fuel Generator failure (Fuel issue) Truck broken down. Fuel team is informed since 5/30/2020 11:37 AM. ETR to be provide by them INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 18:24:23 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC383996 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C O&M_Fuel 5/30/2020 9:41 17:49:23 Fuel Generator failure (Fuel issue) Fuel team is informed 05/30/2020 9:09 PM. ETR to be provided by them INC384119 HDC237 FORT RESOLU Centre Ericsson 2G D O&M_Fuel 5/30/2020 11:38 15:52:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/30/2020 at 06h34 PM. Feedback expected from them INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 15:12:23 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 15:12:23 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 15:12:23 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 15:12:23 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 14:40:23 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC383964 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/30/2020 16:52 10:38:23 Power Generator failure (Indeterminate) The owner asked to change the genset, due to oil leakage. Follow up is ongoing by TP INC384191 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/30/2020 17:26 10:04:23 Power Power Failure (Indeterminate) Red zone , Team will reach the site early in the morning INC383777 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/30/2020 17:46 9:44:23 Power Power Failure (Solar System failure) Solar system failure, Site is expected to be up with the sunrise INC384315 HDN221 PLAINE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/30/2020 19:36 7:54:23 Power Power Failure (Indeterminate) Team is lying ,they refuse to go to the site INC384176 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A O&M_Fuel 5/30/2020 20:45 6:45:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/30/2020 at 09h41 PM. Feedback expected from them INC384315 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 5/30/2020 22:22 5:08:23 Dependent Affected by the power issue at the main site Attached to HDN221 INC384315 HDN016 MORNE_ROUGE #N/A ZTE 2G+3G+LTE B Talkpool 5/30/2020 22:22 5:08:23 Dependent Affected by the power issue at the main site Attached to HDN221 INC384315 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 5/30/2020 22:22 5:08:23 Dependent Affected by the power issue at the main site Attached to HDN221 INC384315 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 5/30/2020 22:22 5:08:23 Dependent Affected by the power issue at the main site Attached to HDN221 INC384414 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/30/2020 22:22 5:08:23 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC384329 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 5/30/2020 22:26 5:04:23 Power Power Failure (Indeterminate) Team has to cross unsafe area(400 Marozo area) to reach the site . ETA:6h30 AM INC384299 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE D Talkpool 5/30/2020 22:56 4:34:23 Power Generator failure (Indeterminate) Problem between the owner and the neighborhood too much noise from the Genset after the relocation INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 3G D Talkpool 5/30/2020 23:22 4:08:23 Power Generator failure (Indeterminate) The team cannot reach to the site due access issue, reported by TP team. INC384340 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G D Talkpool 5/31/2020 0:00 3:30:23 Transmission Transmission (Indeterminate) Team has been informed. ETA: 5:00 AM INC384315 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/31/2020 1:21 2:09:23 Dependent Affected by the power issue at the main site Attached to HDN221 INC384315 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 5/31/2020 1:21 2:09:23 Dependent Affected by the power issue at the main site Attached to HDN221 INC384315 HDN223 CARREFOUR_DUTY Nord Ericsson 2G D Talkpool 5/31/2020 1:21 2:09:23 Dependent Affected by the power issue at the main site Attached to HDN221 INC384315 HDN305 HABITATION DUBRE Nord Ericsson 2G D Talkpool 5/31/2020 1:21 2:09:23 Dependent Affected by the power issue at the main site Attached to HDN221 INC384315 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/31/2020 1:21 2:09:23 Dependent Affected by the power issue at the main site Attached to HDN221 INC384315 HDN264 GRISON_GARDE Nord Ericsson 2G D Talkpool 5/31/2020 1:21 2:09:23 Dependent Affected by the power issue at the main site Attached to HDN221 INC384422 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 5/31/2020 1:32 1:58:23 Power Generator failure (Indeterminate) Site is located at the stadium. TP team will reach the site early this morning. ETA not provided. INC384358 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 5/31/2020 1:58 1:32:23 Power Power Failure (Indeterminate) Team is on the way . ETA:5h25 AM INC384358 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/31/2020 1:58 1:32:23 Dependent Affected by the power issue at the main site Attached to HDC154 INC384427 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/31/2020 2:11 1:19:23 Power Generator failure (Indeterminate) TP refuses to send his team to the site at this moment. A team will reach the site at 6:30 am. INC384359 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/31/2020 2:22 1:08:23 Power Power Failure (Indeterminate) Team is already informed . ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 31 02:22:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 31 May 2020 08:22:19 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 7 8 6 30 51 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 30 9 2 0 34 ZTE 9 9 2 0 9 Huawei 8 8 7 0 8 Network 47 26 11 0 51 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 5 0 2 18 51 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 471:10:39 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 218:51:39 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 169:05:39 Power Generator Failure (Engine broken) The genset is collected and on the way now from PAP to Les Cayes. ETA: expired, new ETA not provided yet INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 126:00:39 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 118:16:39 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 113:16:39 Power Generator Failure (Engine broken) Talkpool break the Genset INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 102:55:39 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 80:50:39 Power Power Failure (Dynamo issue) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC382912 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 77:50:39 Power Generator failure (Indeterminate) Rectifer 48 Volts faulty, Plan to recorver the site is expected from the concerned team. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 77:12:39 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 38:50:39 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Power team was advice to check INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 28:54:39 Power Generator Failure (Engine Knocking ) Follow up is ongoing by Canez team. New update will be shared once available INC383938 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 28:54:39 Dependent Affected by the power issue at the main site Affected by HDO413 INC383953 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M_Fuel 5/30/2020 1:58 26:22:39 Fuel Generator failure (Fuel issue) Truck broken down. Fuel team is informed since 5/30/2020 11:37 AM. ETR to be provide by them INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 19:14:39 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC383996 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C O&M_Fuel 5/30/2020 9:41 18:39:39 Fuel Generator failure (Fuel issue) Fuel team is informed 05/30/2020 9:09 PM. ETR to be provided by them INC384119 HDC237 FORT RESOLU Centre Ericsson 2G D O&M_Fuel 5/30/2020 11:38 16:42:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/30/2020 at 06h34 PM. Feedback expected from them INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 16:02:39 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 16:02:39 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 16:02:39 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 16:02:39 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 15:30:39 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC383964 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/30/2020 16:52 11:28:39 Power Generator failure (Indeterminate) The owner asked to change the genset, due to oil leakage. Follow up is ongoing by TP INC384191 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/30/2020 17:26 10:54:39 Power Power Failure (Indeterminate) Red zone , Team will reach the site early in the morning INC384315 HDN221 PLAINE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/30/2020 19:36 8:44:39 Power Power Failure (Indeterminate) Team is lying ,they refuse to go to the site INC384176 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A O&M_Fuel 5/30/2020 20:45 7:35:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/30/2020 at 09h41 PM. Feedback expected from them INC384315 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 5/30/2020 22:22 5:58:39 Dependent Affected by the power issue at the main site Attached to HDN221 INC384315 HDN016 MORNE_ROUGE #N/A ZTE 2G+3G+LTE B Talkpool 5/30/2020 22:22 5:58:39 Dependent Affected by the power issue at the main site Attached to HDN221 INC384315 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 5/30/2020 22:22 5:58:39 Dependent Affected by the power issue at the main site Attached to HDN221 INC384315 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 5/30/2020 22:22 5:58:39 Dependent Affected by the power issue at the main site Attached to HDN221 INC384414 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/30/2020 22:22 5:58:39 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC384329 HDO317 TROU_CAIMAN Ouest Ericsson 2G+3G D Talkpool 5/30/2020 22:26 5:54:39 Power Power Failure (Indeterminate) Team has to cross unsafe area(400 Marozo area) to reach the site . ETA:6h30 AM INC384299 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE D Talkpool 5/30/2020 22:56 5:24:39 Power Generator failure (Indeterminate) Problem between the owner and the neighborhood too much noise from the Genset after the relocation INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 3G D Talkpool 5/30/2020 23:22 4:58:39 Power Generator failure (Indeterminate) The team cannot reach to the site due access issue, reported by TP team. INC384412 HDC233 BOROC Centre Ericsson 2G D Talkpool 5/30/2020 23:54 4:26:39 Power Power Failure (Indeterminate) TAlkpool is not managed the team to reach the site INC384412 HDN286 LAPILA_PIGNON Nord Ericsson 2G D Talkpool 5/30/2020 23:54 4:26:39 Dependent Affected by the power issue at the main site Attached to HDC233 INC384412 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 5/30/2020 23:54 4:26:39 Dependent Affected by the power issue at the main site Attached to HDC233 INC384340 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G D Talkpool 5/31/2020 0:00 4:20:39 Transmission Transmission (Indeterminate) Team has been informed. ETA: 5:00 AM INC384315 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/31/2020 1:21 2:59:39 Dependent Affected by the power issue at the main site Attached to HDN221 INC384315 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 5/31/2020 1:21 2:59:39 Dependent Affected by the power issue at the main site Attached to HDN221 INC384315 HDN223 CARREFOUR_DUTY Nord Ericsson 2G D Talkpool 5/31/2020 1:21 2:59:39 Dependent Affected by the power issue at the main site Attached to HDN221 INC384315 HDN305 HABITATION DUBRE Nord Ericsson 2G D Talkpool 5/31/2020 1:21 2:59:39 Dependent Affected by the power issue at the main site Attached to HDN221 INC384315 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/31/2020 1:21 2:59:39 Dependent Affected by the power issue at the main site Attached to HDN221 INC384315 HDN264 GRISON_GARDE Nord Ericsson 2G D Talkpool 5/31/2020 1:21 2:59:39 Dependent Affected by the power issue at the main site Attached to HDN221 INC384422 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 5/31/2020 1:32 2:48:39 Power Generator Failure (Starter battery failure) Starter battery has been requested. TP team is expected to be on site this morning by 6:30 am. INC384358 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 5/31/2020 1:58 2:22:39 Power Power Failure (Indeterminate) Team is on the way . ETA:5h25 AM INC384358 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/31/2020 1:58 2:22:39 Dependent Affected by the power issue at the main site Attached to HDC154 INC384427 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/31/2020 2:11 2:09:39 Power Generator failure (Indeterminate) TP refuses to send his team to the site at this moment. A team will reach the site at 6:30 am. INC384359 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/31/2020 2:22 1:58:39 Power Power Failure (Indeterminate) TAlkpool is not managed the team to reach the site INC384300 HAIDO647 DUPLAN FORT-JACQUES_COW Port-au-Prince Huawei 2G+3G D Talkpool 5/31/2020 3:23 0:57:39 Power Generator failure (Indeterminate) Access issue, follow-up is ongoing with the site inspector to grant access. INC384366 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 5/31/2020 3:26 0:54:39 Power Generator failure (Indeterminate) Team has been informed. ETA provided yet. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 31 04:31:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 31 May 2020 10:31:37 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1152:28:44 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 903:39:44 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374063 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/10/2020 10:10 500:20:44 RBS RBS Fault (Indeterminate) sect T still down cause the Gsm removed from the pole need to reinstall c INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 489:22:44 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 141:45:44 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 114:00:44 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 106:00:44 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 101:06:44 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 100:04:44 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 83:52:44 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 83:48:44 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 75:39:44 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 73:18:44 RBS RBS Fault (DUG Failure) DUG faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383365 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 5/28/2020 22:18 56:12:44 RBS RBS Fault (Rectifier failure) Faulty rectifier, Spare part not available. ETR not provided yet. INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 44:08:44 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare not yet available for replacement. INC383836 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/29/2020 14:33 39:57:44 RBS RBS Fault (DXU failure) DXU faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 39:40:44 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC384002 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 5/29/2020 19:26 35:04:44 RBS RBS Fault (DUG Failure) DUG faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 34:16:44 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 26:32:44 RBS RBS Fault ( DUG Failure) DUG FAULTY//Spare part collected and already on the way to the region. ETA: not yet available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Talkpool 5/30/2020 18:25 12:05:44 RBS RBS Fault (Indeterminate) Due to unsafe area , team will go on site on 5/31/2020 ETA 7:00 AM INC384282 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/30/2020 20:46 9:44:44 RBS RBS Fault (DRU failure) DRU faulty , spare needed INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G D Talkpool 5/30/2020 23:22 7:08:44 Power Generator failure (Indeterminate) The team cannot reach to the site due access issue, reported by TP team. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 31 05:28:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 31 May 2020 11:28:50 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 31st, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 31st, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 474:10:11 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 221:51:11 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 172:05:11 Power Generator Failure (Engine broken) The genset is collected and on the way now from PAP to Les Cayes. ETA: expired, new ETA not provided yet INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 129:00:11 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 121:16:11 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 116:16:11 Power Generator Failure (Engine broken) Talkpool break the Genset INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 105:55:11 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 83:50:11 Power Power Failure (Dynamo issue) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC382912 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 80:50:11 Power Generator failure (Indeterminate) Rectifer 48 Volts faulty, Plan to recorver the site is expected from the concerned team. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M_Fuel 5/27/2020 23:08 80:12:11 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 41:50:11 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Power team was advice to check INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 31:54:11 Power Generator Failure (Engine Knocking ) Follow up is ongoing by Canez team. New update will be shared once available INC383938 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 31:54:11 Dependent Affected by the power issue at the main site Affected by HDO413 INC383953 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M_Fuel 5/30/2020 1:58 29:22:11 Fuel Generator failure (Fuel issue) Truck broken down. Fuel team is informed since 5/30/2020 11:37 AM. ETR to be provide by them INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/30/2020 6:02 25:18:11 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 22:14:11 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC383996 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C O&M_Fuel 5/30/2020 9:41 21:39:11 Fuel Generator failure (Fuel issue) Fuel team is informed 05/30/2020 9:09 PM. ETR to be provided by them INC383793 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/30/2020 10:23 20:57:11 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC384119 HDC237 FORT RESOLU Centre Ericsson 2G D O&M_Fuel 5/30/2020 11:38 19:42:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/30/2020 at 06h34 PM. Feedback expected from them INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 19:02:11 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 19:02:11 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 19:02:11 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 19:02:11 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 18:30:11 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC383964 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/30/2020 16:52 14:28:11 Power Generator failure (Indeterminate) The owner asked to change the genset, due to oil leakage. Follow up is ongoing by TP INC384251 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/30/2020 17:14 14:06:11 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC384191 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/30/2020 17:26 13:54:11 Power Power Failure (Indeterminate) Red zone , Team will reach the site at 7 AM INC383777 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/30/2020 17:46 13:34:11 Power Power Failure (Solar System failure) Solar system failure, Site is expected to be up with the sunrise INC384269 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/30/2020 19:18 12:02:11 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC384269 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/30/2020 19:18 12:02:11 Dependent Affected by the power issue at the main site Attached tom HDC318 INC384176 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A O&M_Fuel 5/30/2020 20:45 10:35:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/30/2020 at 09h41 PM. Feedback expected from them INC384414 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/30/2020 22:22 8:58:11 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC384329 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 5/30/2020 22:26 8:54:11 Power Power Failure (Indeterminate) Team is waiting for access . Follow up is ongoing INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 3G D Talkpool 5/30/2020 23:22 7:58:11 Power Generator failure (Indeterminate) The team cannot reach to the site due access issue, reported by TP team. INC384412 HDC233 BOROC Centre Ericsson 2G D O&M_Fuel 5/30/2020 23:54 7:26:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/31/2020 at 06h21PM. Feedback expected from them INC384412 HDN286 LAPILA_PIGNON Nord Ericsson 2G D O&M_Fuel 5/30/2020 23:54 7:26:11 Dependent Affected by the fuel issue at the main site Attached to HDC233 INC384412 HDN320 GRANDE RIVIERE Centre Ericsson 2G D O&M_Fuel 5/30/2020 23:54 7:26:11 Dependent Affected by the fuel issue at the main site Attached to HDC233 INC384340 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G D Talkpool 5/31/2020 0:00 7:20:11 Transmission Transmission (Indeterminate) Team is working on the site. INC384422 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 5/31/2020 1:32 5:48:11 Power Generator Failure (Starter battery failure) Starter battery has been requested. ETA 6:30 am expired; team request 45 minutes more to reach the site. INC384427 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/31/2020 2:11 5:09:11 Power Generator failure (Indeterminate) Team is waiting for access. INC384300 HAIDO647 DUPLAN FORT-JACQUES_COW Port-au-Prince Huawei 2G+3G D Talkpool 5/31/2020 3:23 3:57:11 Power Generator failure (Indeterminate) Access issue, follow-up is ongoing with the site inspector to grant access. INC384366 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G D Talkpool 5/31/2020 3:26 3:54:11 Power Power Failure (Solar System failure) Solar system failure, Site is expected to be up with the sunrise INC384378 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/31/2020 4:58 2:22:11 Power Power Failure (Indeterminate) Team is on the way . ETA to be provided INC384381 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G Talkpool 5/31/2020 5:02 2:18:11 Power Power Failure (Indeterminate) TAlkpool is not managed the team to reach the site INC384379 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/31/2020 5:03 2:17:11 Power Generator failure (Indeterminate) Team has been informed to send a team to reach the site. Eta 7:30 am. INC384439 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 5/31/2020 5:06 2:14:11 Power Generator failure (Indeterminate) Portable genset is out of fuel, follow up is ongoing. ETR not provided yet INC384383 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/31/2020 5:41 1:39:11 Power Generator failure (Indeterminate) Team has been informed to send a team to reach the site. ETA 7:45 am. INC384447 HDO067 BARIAJOU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/31/2020 6:14 1:06:11 Power Generator failure (Indeterminate) Team has been informed to send a team to reach the site. ETA not 7:50 am. INC384388 HDO356 GRAND_GOAVE Ouest Ericsson 2G D Talkpool 5/31/2020 6:38 0:42:11 Power Generator failure (Indeterminate) Team has been informed. ETA: 8:30 AM INC384388 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G D Talkpool 5/31/2020 6:38 0:42:11 Dependent Affected by the power issue at the main site Affected by HDO356 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1153:18:11 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 904:29:11 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374063 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/10/2020 10:10 501:10:11 RBS RBS Fault (Indeterminate) sect T still down cause the Gsm removed from the pole need to reinstall c INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 490:12:11 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 142:35:11 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 114:50:11 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 106:50:11 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 101:56:11 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 100:54:11 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 84:42:11 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 84:38:11 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 76:29:11 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 74:08:11 RBS RBS Fault (DUG Failure) DUG faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383365 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 5/28/2020 22:18 57:02:11 RBS RBS Fault (Rectifier failure) Faulty rectifier, Spare part not available. ETR not provided yet. INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 44:58:11 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare not yet available for replacement. INC383836 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/29/2020 14:33 40:47:11 RBS RBS Fault (DXU failure) DXU faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 40:30:11 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC384002 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 5/29/2020 19:26 35:54:11 RBS RBS Fault (DUG Failure) DUG faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 35:06:11 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 27:22:11 RBS RBS Fault ( DUG Failure) DUG FAULTY//Spare part collected and already on the way to the region. ETA: not yet available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Talkpool 5/30/2020 18:25 12:55:11 RBS RBS Fault (Indeterminate) Due to unsafe area , team will go on site on 5/31/2020 ETA 7:00 AM INC384282 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/30/2020 20:46 10:34:11 RBS RBS Fault (DRU failure) DRU faulty , spare needed INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G D Talkpool 5/30/2020 23:22 7:58:11 Power Generator failure (Indeterminate) The team cannot reach to the site due access issue, reported by TP team. INC384386 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/31/2020 6:02 1:18:11 Power Power Failure (Solar System failure) Sectors will be restored with solar power INC384447 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/31/2020 6:14 1:06:11 Dependent Affected by the power issue at the main site Affected by HDO067 INC384447 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G D Talkpool 5/31/2020 6:14 1:06:11 Dependent Affected by the power issue at the main site Affected by HDO067 INC384447 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/31/2020 6:14 1:06:11 Dependent Affected by the power issue at the main site Affected by HDO067 INC384385 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 6:29 0:51:11 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC384307 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 5/30/2020 11:00 5/30/2020 21:52 10:52:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Ac alternator loosen contact/starter battery missing Need to be justified Contact has been fixed; and genset was restarted with another battery. INC384172 HDO024 PELERIN_5 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/30/2020 17:57 5/30/2020 22:52 4:55:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) Frequency bolt unbalanced Need to be justified Frequency bolt has been adjusted. INC384320 HDO501 RUE_LEONARD_DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/30/2020 21:38 5/30/2020 22:36 0:58:00 4:00:00 Compliant Power Generator Failure (Underspeed) Due to low fuel level OK Genset was restarted after refueling INC384271 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/30/2020 19:35 5/30/2020 23:52 4:17:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Due to engine over speed OK TP fixed the fuel flow manually and the fuel filter was tighted properly. INC384271 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/30/2020 19:35 5/30/2020 23:52 4:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded Site is back in service once issue solved at the main site. INC384343 HDO594 DELMAS_65 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/31/2020 0:15 5/31/2020 2:28 2:13:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC384343 HDO589 JASMIN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 5/31/2020 0:15 5/31/2020 2:28 2:13:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO594 Cascaded Site is back in service once issue solved at the main site. INC384303 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/30/2020 18:26 5/30/2020 19:25 0:59:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) no fuel and genset failed to start Fuel Delivery Delay 20 Gal of fuel added and genset restarted INC383919 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 5/29/2020 16:31 5/30/2020 20:11 27:40:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feeback is expected from field team INC384276 HDC206 THOMONDE Centre Ericsson 2G+3G B Talkpool 5/30/2020 19:54 5/30/2020 21:04 1:10:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feeback is expected from field team INC384276 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 5/30/2020 19:54 5/30/2020 21:04 1:10:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached tom HDC206 OK Back up with the main site INC384276 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 5/30/2020 19:54 5/30/2020 21:04 1:10:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached tom HDC206 OK Back up with the main site INC384276 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 5/30/2020 19:54 5/30/2020 21:04 1:10:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached tom HDC206 OK Back up with the main site INC384325 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 5/30/2020 21:30 5/30/2020 23:30 2:00:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK site back up by itself INC384315 HDN221 PLAINE_DU_NORD Nord Ericsson 2G+3G B Talkpool 5/30/2020 19:36 5/31/2020 5:25 9:49:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1/2 Gal of oil added and genset restarted INC384315 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 5/30/2020 22:22 5/31/2020 5:25 7:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN221 Cascaded Back up with the main site INC384315 HDN016 MORNE_ROUGE #N/A ZTE 2G+3G+LTE B Talkpool 5/30/2020 22:22 5/31/2020 5:25 7:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN221 Cascaded Back up with the main site INC384315 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 5/30/2020 22:22 5/31/2020 5:25 7:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN221 Cascaded Back up with the main site INC384315 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 5/30/2020 22:22 5/31/2020 5:25 7:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN221 Cascaded Back up with the main site INC384315 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 5/31/2020 1:21 5/31/2020 5:25 4:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN221 Cascaded Back up with the main site INC384315 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 5/31/2020 1:21 5/31/2020 5:25 4:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN221 Cascaded Back up with the main site INC384315 HDN223 CARREFOUR_DUTY Nord Ericsson 2G D Talkpool 5/31/2020 1:21 5/31/2020 5:25 4:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN221 Cascaded Back up with the main site INC384315 HDN305 HABITATION DUBRE Nord Ericsson 2G D Talkpool 5/31/2020 1:21 5/31/2020 5:25 4:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN221 Cascaded Back up with the main site INC384315 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 5/31/2020 1:21 5/31/2020 5:25 4:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN221 Cascaded Back up with the main site INC384315 HDN264 GRISON_GARDE Nord Ericsson 2G D Talkpool 5/31/2020 1:21 5/31/2020 5:25 4:04:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN221 Cascaded Back up with the main site INC384358 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 5/31/2020 1:58 5/31/2020 5:38 3:40:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feeback is expected from field team INC384358 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/31/2020 1:58 5/31/2020 5:38 3:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC154 OK Back up with the main site INC384359 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 5/31/2020 2:22 5/31/2020 6:08 3:46:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feeback is expected from field team INC384198 HDO423 BUTEAU Ouest Ericsson 2G D Talkpool 5/30/2020 17:38 5/30/2020 20:00 2:22:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate OK alarm is cleared by itself INC384289 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G+3G A Talkpool 5/30/2020 21:46 5/30/2020 22:54 1:08:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped OK Genset was running to 13 amperes INC384289 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G A Talkpool 5/30/2020 21:46 5/30/2020 22:54 1:08:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO381 Cascaded Back in service with the main site. Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC379800 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 5/31/2020 1:58 5/31/2020 5:38 3:40:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS01B3 Faulty Need to be justified Team has replaced the faulty RUS INC384259 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G A Talkpool 5/30/2020 17:30 5/30/2020 22:52 5:22:00 4:00:00 Not Compliant RBS RBS Fault (Software Issue) License issue Need to be justified Site after BSS Team intervention Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 31 07:25:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 31 May 2020 13:25:19 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 8 7 5 23 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 5 2 0 28 ZTE 8 8 0 0 8 Huawei 8 8 7 0 8 Network 41 21 9 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 5 0 1 11 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 476:12:56 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 223:53:56 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 173:52:27 Power Generator Failure (Engine broken) The genset is collected and on the way now from PAP to Les Cayes. Replacement is scheduled for 6/1/2020 INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 130:45:41 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to share once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 123:03:11 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 118:18:56 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 107:57:56 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 85:35:47 Power Power Failure (Dynamo issue) Dynamo issue. Dynamo burnt on that site, Hybrid team will replace spare once delivery in the morning. ETR to be provided. INC382912 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 5/27/2020 22:30 82:36:37 Power Generator failure (Indeterminate) Rectifier 48 Volts faulty, Plan to recover the site is expected from the concerned team. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/27/2020 23:08 81:58:39 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 43:36:03 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Power team was advice to check INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 33:41:27 Power Generator Failure (Engine Knocking ) Follow up is ongoing by Canez team. New update will be shared once available INC383938 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 5/29/2020 23:26 33:41:27 Dependent Affected by the power issue at the main site Affected by HDO413 INC383953 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D O&M_Fuel 5/30/2020 1:58 31:08:03 Fuel Generator failure (Fuel issue) Truck broken down. Fuel team is informed since 5/30/2020 11:37 AM. ETR to be provide by them INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/30/2020 6:02 27:04:03 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 24:00:03 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC383996 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C O&M FUEL 5/30/2020 9:41 23:26:27 Fuel Generator failure (Fuel issue) Fuel team is informed 05/30/2020 9:09 PM. ETR to be provided by them INC383793 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/30/2020 10:23 22:43:03 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 20:48:03 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 20:48:03 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 20:48:03 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 20:48:03 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 20:32:56 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC383964 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/30/2020 16:52 16:30:56 Power Generator failure (Indeterminate) The owner asked to change the genset, due to oil leakage. Follow up is ongoing by TP INC384251 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/30/2020 17:14 15:52:03 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC384269 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/30/2020 19:18 13:48:03 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC384269 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/30/2020 19:18 13:48:03 Dependent Affected by the power issue at the main site Attached tom HDC318 INC384176 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A O&M_Fuel 5/30/2020 20:45 12:21:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/30/2020 at 09h41 PM. Feedback expected from them INC384414 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/30/2020 22:22 10:44:03 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 3G A Talkpool 5/30/2020 23:22 9:45:27 Power Generator failure (Indeterminate) The team cannot reach to the site due access issue, reported by TP team. INC384412 HDC233 BOROC Centre Ericsson 2G D O&M_Fuel 5/30/2020 23:54 9:12:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/31/2020 at 06h21PM. Feedback expected from them INC384412 HDN286 LAPILA_PIGNON Nord Ericsson 2G D O&M_Fuel 5/30/2020 23:54 9:12:03 Dependent Affected by the fuel issue at the main site Attached to HDC233 INC384412 HDN320 GRANDE RIVIERE Centre Ericsson 2G D O&M_Fuel 5/30/2020 23:54 9:12:03 Dependent Affected by the fuel issue at the main site Attached to HDC233 INC384422 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 5/31/2020 1:32 7:50:56 Power Generator Failure (Starter battery failure) Team is still working on site INC384300 HAIDO647 DUPLAN FORT-JACQUES_COW Port-au-Prince Huawei 2G+3G D Talkpool 5/31/2020 3:23 5:59:56 Power Generator Failure (Starter battery failure) Starter battery issue. Power team is on the way to check. ETA: 9:25 AM INC384378 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/31/2020 4:58 4:08:03 Power Power Failure (Indeterminate) Team is on the way . ETA to be provided INC384381 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G Talkpool 5/31/2020 5:02 4:04:03 Power Power Failure (Indeterminate) Team is on the way . ETA: 9:30 AM INC384439 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 5/31/2020 5:06 4:01:27 Power Generator failure (Indeterminate) Portable genset is out of fuel, follow up is ongoing. ETR not provided yet INC384380 HDC314 JEANNET Artibonite ZTE 2G+3G D Talkpool 5/31/2020 5:34 3:32:03 Power Power Failure (Indeterminate) Team is currently working at HDC337 and will go the this site after. NO ETA provided INC384447 HDO067 BARIAJOU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/31/2020 6:14 3:08:56 Power Generator failure (Indeterminate) Team has been informed to reach the site. New ETA 9:30 AM. INC384457 HAIDN016 MORNE_ROUGE Nord ZTE 2G+3G A Talkpool 5/31/2020 7:22 1:44:03 Power Power Failure (Indeterminate) Team is on the way . ETA to be provided INC384457 HAIDN039 BALAN Nord ZTE 2G+3G B Talkpool 5/31/2020 7:22 1:44:03 Dependent Affected by the power issue at the main site Attached to HDN016 INC384457 HAIDN271 CERCLE EN VILLE Nord ZTE 2G+3G C Talkpool 5/31/2020 7:22 1:44:03 Dependent Affected by the power issue at the main site Attached to HDN016 INC384457 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 5/31/2020 7:22 1:44:03 Dependent Affected by the power issue at the main site Attached to HDN016 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 31 07:42:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 31 May 2020 13:42:52 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 AM). In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1155:38:46 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 906:49:46 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374063 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/10/2020 10:10 503:30:46 RBS RBS Fault (Indeterminate) sect T still down cause the GSM removed from the pole need to reinstall INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 492:32:46 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 144:55:46 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC380182 HDC370 COLLADERE Artibonite Ericsson 2G D Talkpool 5/26/2020 12:30 117:10:46 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 109:10:46 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 104:16:46 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 103:14:46 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 87:02:46 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382668 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C O&M_Fuel 5/27/2020 18:42 86:58:46 Fuel Generator failure (Fuel issue) Fuel team is informed 05/28/2020 1:54 PM. ETR to be provided by them INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 78:49:46 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 76:28:46 RBS RBS Fault (DUG Failure) DUG faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383365 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 5/28/2020 22:18 59:22:46 RBS RBS Fault (Rectifier failure) Faulty rectifier, Spare part not available. ETR not provided yet. INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 47:18:46 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare not yet available for replacement. INC383836 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/29/2020 14:33 43:07:46 RBS RBS Fault (DXU failure) DXU faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 42:50:46 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC384002 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 5/29/2020 19:26 38:14:46 RBS RBS Fault (DUG Failure) DUG faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 37:26:46 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 29:42:46 RBS RBS Fault ( DUG Failure) DUG FAULTY//Spare part collected and already on the way to the region. ETA: not yet available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Talkpool 5/30/2020 18:25 15:15:46 RBS RBS Fault (Indeterminate) Due to unsafe area , team will go on site on 5/31/2020 ETA 7:00 AM INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G D Talkpool 5/30/2020 23:22 10:18:46 Power Generator failure (Indeterminate) The team cannot reach to the site due access issue, reported by TP team. INC384386 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/31/2020 6:02 3:38:46 Power Power Failure (Solar System failure) Sectors will be restored with solar power INC384447 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/31/2020 6:14 3:26:46 Dependent Affected by the power issue at the main site Affected by HDO067 INC384447 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G D Talkpool 5/31/2020 6:14 3:26:46 Dependent Affected by the power issue at the main site Affected by HDO067 INC384447 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/31/2020 6:14 3:26:46 Dependent Affected by the power issue at the main site Affected by HDO067 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 31 07:49:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 31 May 2020 13:49:05 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 9:00 AM. In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC384508 HDO672 CHAMPS DE MARS_COW Port-au-prince Huawei B Talkpool 5/31/2020 8:48 0:59:00 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:30 AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 31 09:34:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 31 May 2020 15:34:23 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 6 5 4 14 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 5 1 0 19 ZTE 5 5 2 0 5 Huawei 5 5 5 0 5 Network 27 15 8 0 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 3 0 1 7 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 478:23:05 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 226:04:05 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 176:18:05 Power Generator Failure (Engine broken) The genset is already collected. Replacement is scheduled for 6/1/2020 INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 133:13:05 Power Generator Failure (Engine broken) Genset swapping is expected to be done 1/06/2020 by 6h PM. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 125:29:05 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 120:29:05 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 110:08:05 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 88:03:05 Power Power Failure (Dynamo issue) DC alternator rewinding to be done in local work shop, team is checking possibilities and will shared mor details INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/27/2020 23:08 84:25:05 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Digicel 5/29/2020 23:26 36:07:05 Power Generator Failure (Engine Knocking ) Follow up is ongoing by Canez team. New update will be shared once available INC383938 HDO418 MAROSE Ouest Ericsson 2G D Digicel 5/29/2020 23:26 36:07:05 Dependent Affected by the power issue at the main site Affected by HDO413 INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/30/2020 6:02 29:31:05 Power Power Failure (Solar System failure) Solar system failed / Power has been informed to send a team. ETA will follow INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 26:27:05 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC383996 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C O&M FUEL 5/30/2020 9:41 25:52:05 Fuel Generator failure (Fuel issue) Fuel team is informed 05/30/2020 9:09 PM. ETR to be provided by them INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 23:15:05 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 23:15:05 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 23:15:05 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 23:15:05 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 22:43:05 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC383964 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/30/2020 16:52 18:41:05 Power Generator failure (Indeterminate) The owner asked to change the genset, due to oil leakage. Follow up is ongoing by TP INC384251 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/30/2020 17:14 18:19:05 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 3G A Talkpool 5/30/2020 23:22 12:11:05 Power Generator failure (Indeterminate) The team cannot reach to the site due access issue, reported by TP team. INC384412 HDC233 BOROC Centre Ericsson 2G D O&M_Fuel 5/30/2020 23:54 11:39:05 Fuel Generator failure (Fuel issue) Fuel team has been informed since 05/31/2020 at 06h21PM. Feedback expected from them INC384412 HDN286 LAPILA_PIGNON Nord Ericsson 2G D O&M_Fuel 5/30/2020 23:54 11:39:05 Dependent Affected by the fuel issue at the main site Attached to HDC233 INC384412 HDN320 GRANDE RIVIERE Centre Ericsson 2G D O&M_Fuel 5/30/2020 23:54 11:39:05 Dependent Affected by the fuel issue at the main site Attached to HDC233 INC384381 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G C Talkpool 5/31/2020 5:02 6:31:05 Power Power Failure (Indeterminate) Team is working on site INC384474 HDC174 NAN FORT Artibonite Ericsson 2G+3G D Talkpool 5/31/2020 9:09 2:24:05 Power Power Failure (Indeterminate) Team is on the way . ETA: 12:00 PM INC384522 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/31/2020 9:38 1:55:05 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:00 PM INC384520 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/31/2020 9:40 1:53:05 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:30 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Luckerson.Jean at digicelgroup.com Sun May 31 10:02:43 2020 From: Luckerson.Jean at digicelgroup.com (Luckerson Jean) Date: Sun, 31 May 2020 16:02:43 +0000 Subject: [Rantt] some Sites with low Accessibility in the north around BH In-Reply-To: References: Message-ID: Hello Jithin/Team, Any action applied for the below. Regional Team is still pushing us to solve their issue there. Regards, Luckerson Jean 37007063 From: Nazaire Ledix Sent: Friday, May 29, 2020 4:41 PM To: Luckerson Jean ; Carl-Edouard Bastien ; Ernst Keller Wesner Faustin ; Haiti Noc ; Jithin J Singh (jithin.j.singh at talkpool.com) ; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO ; Shamir Stephane Supreme ; Derrick Rowe ; Hai_Tech_Transmission ; HAI_Tech_Noc ; Jean Arleff Israel Chery ; Ruthza Laleau Fils ; Luigi Roy Subject: RE: some Sites with low Accessibility in the north around BH Hello Talkpool team, Please send team to check HDN206 as well. LAN 1/7/3 (for 3G) and LAN 1/8/3 (for LTE) are bouncing. Please see notification history below. [cid:image007.jpg at 01D63743.4B14F710][cid:image008.jpg at 01D63743.4B14F710] Best Regards, Nazaire LEDIX From: Luckerson Jean > Sent: Friday, May 29, 2020 12:23 PM To: Carl-Edouard Bastien >; Ernst Keller Wesner Faustin >; Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils >; Luigi Roy > Subject: RE: some Sites with low Accessibility in the north around BH Hello Jithin/Team, Please help to provide update for the below. We are receiving lot of customer complaints for the below issue in Ouanaminthe area. Regards, Luckerson Jean 37007063 From: Carl-Edouard Bastien > Sent: Wednesday, May 27, 2020 10:01 AM To: Ernst Keller Wesner Faustin >; Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Hi Jithin/ Noc Any update? BR// From: Ernst Keller Wesner Faustin > Sent: Monday, May 25, 2020 8:01 PM To: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Hello Jithin/NOC, Please update us about what has been done to fix issue, situation is critical there. Br, Ernst FAUSTIN From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Thursday, May 21, 2020 7:23 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Jithin, Please make the follow up with your team to satisfy the following cases: INC379784/ TAS239784 NOC Team From: Nazaire Ledix > Sent: Wednesday, May 20, 2020 5:45 PM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission > Subject: RE: some Sites with low Accessibility in the north around BH Hello Noc team, Please send team to double check the following cases: a) power on HDN217, b) the link HDN230-HDN217. c) The NPU on HDN231 d) Power on HDN218 Best Regards, Nazaire L From: Ernst Keller Wesner Faustin > Sent: Wednesday, May 20, 2020 12:01 PM To: Shamir Stephane Supreme >; HAI_Tech_Noc >; Hai_Tech_Transmission >; Nazaire Ledix > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: RE: some Sites with low Accessibility in the north around BH Hello Nazaire, Please, what is update. The situation is still the same for the sites in this area. Br, Ernst FAUSTIN From: Shamir Stephane Supreme > Sent: Friday, May 15, 2020 9:27 AM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Hai_Tech_Transmission >; Nazaire Ledix > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: RE: some Sites with low Accessibility in the north around BH Hello Nazaire Please check the issue below from TX side Regards, Shamir Stephane Supreme Digicel Ha?ti TEL: (509) 3700 7435 From: Ernst Keller Wesner Faustin > Sent: Friday, May 15, 2020 9:10 AM To: HAI_Tech_Noc >; Hai_Tech_Transmission > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Shamir Stephane Supreme >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: some Sites with low Accessibility in the north around BH Hello NOC/TX, We have several sites in the north that have low Accessibility and the issue is related to a TX issue there. It seems that TX capacity has been reduced there. Please, check from your side and prioritize this because most of the sites from Trou du Nord to Ouanaminth are affected. The most affected ones are HDN217(3G<E), HDN231, HDN230, HDN218 [cid:image009.png at 01D63743.4B14F710] [cid:image010.jpg at 01D63743.4B14F710] [cid:image011.jpg at 01D63743.4B14F710] [cid:image012.jpg at 01D63743.4B14F710] [cid:image013.jpg at 01D63743.4B14F710] [cid:image014.jpg at 01D63743.4B14F710] Br, Ernst FAUSTIN ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.jpg Type: image/jpeg Size: 57272 bytes Desc: image007.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image008.jpg Type: image/jpeg Size: 30907 bytes Desc: image008.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image009.png Type: image/png Size: 133325 bytes Desc: image009.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image010.jpg Type: image/jpeg Size: 4230 bytes Desc: image010.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image011.jpg Type: image/jpeg Size: 11660 bytes Desc: image011.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image012.jpg Type: image/jpeg Size: 13016 bytes Desc: image012.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image013.jpg Type: image/jpeg Size: 12411 bytes Desc: image013.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image014.jpg Type: image/jpeg Size: 12107 bytes Desc: image014.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 31 10:53:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 31 May 2020 16:53:48 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC384508 HDO672 CHAMPS DE MARS_COW Port-au-Prince Huawei B O&M Fuel 5/31/2020 8:48 4:03:19 Fuel Generator failure (Fuel issue) Team fuel is informed since 5/31/2020 at 11:20 AM. ETR will be provided INC384539 HDO097 FORT_NATIONAL Port-au-Prince Huawei B Talkpool 5/31/2020 11:12 1:39:19 Power Generator failure (Indeterminate) Team is working on site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 31 10:53:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 31 May 2020 16:53:40 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1158:49:19 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 910:00:19 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374063 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/10/2020 10:10 506:41:19 RBS RBS Fault (Indeterminate) sect T still down cause the GSM removed from the pole need to reinstall INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 495:43:19 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 148:06:19 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 120:21:19 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 112:21:19 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 107:27:19 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 106:25:19 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 90:13:19 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 82:00:19 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 79:39:19 RBS RBS Fault (DUG Failure) DUG faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 50:29:19 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare not yet available for replacement. INC383836 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/29/2020 14:33 46:18:19 RBS RBS Fault (DXU failure) DXU faulty , Spare part collected and already on the way to the region. ETA: 1 hr INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 46:01:19 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC384002 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 5/29/2020 19:26 41:25:19 RBS RBS Fault (DUG Failure) DUG faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 40:37:19 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 32:53:19 RBS RBS Fault ( DUG Failure) DUG FAULTY//Spare part collected and already on the way to the region. ETA: not yet available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Talkpool 5/30/2020 18:25 18:26:19 RBS RBS Fault (Indeterminate) Due to unsafe area , team will go on site on 5/31/2020 ETA 7:00 AM INC384386 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/31/2020 6:02 6:49:19 Power Power Failure (Solar System failure) Sectors will be restored with solar power INC383793 HDC332 TI FOND Centre ZTE 2G D Talkpool 5/31/2020 9:20 3:31:19 Power Power Failure (Solar System failure) Sectors will be restored with solar power INC384528 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/31/2020 10:01 2:50:19 RBS RBS Fault (Indeterminate) Sector T down. Team has been informed. ETA: 13:30h INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 2:08:19 RBS RBS Fault (Indeterminate) Team is informed to check. ETA: will ne shared later INC384606 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/31/2020 11:40 1:11:19 RBS RBS Fault (Indeterminate) Team is informed to check. ETA: will ne shared later Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 31 12:21:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 31 May 2020 18:21:29 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 4 7 6 10 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 4 1 0 15 ZTE 5 4 0 0 5 Huawei 7 6 5 0 7 Network 26 14 6 0 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 2 0 1 6 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 481:07:19 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 228:48:19 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 179:02:19 Power Generator Failure (Engine broken) The genset is already collected. Replacement is scheduled for 6/1/2020 INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 135:57:19 Power Generator Failure (Engine broken) Genset swapping is expected to be done 1/06/2020 by 6h PM. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 128:13:19 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 123:13:19 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 112:52:19 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 90:47:19 Power Power Failure (Dynamo issue) DC alternator rewinding to be done in local work shop, team is checking possibilities and will shared more details INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/27/2020 23:08 87:09:19 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Digicel 5/29/2020 23:26 38:51:19 Power Generator Failure (Engine Knocking ) Follow up is ongoing by Canez team. New update will be shared once available INC383938 HDO418 MAROSE Ouest Ericsson 2G D Digicel 5/29/2020 23:26 38:51:19 Dependent Affected by the power issue at the main site Affected by HDO413 INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/30/2020 6:02 32:15:19 Power Power Failure (Solar System failure) Solar system failed / Power has been informed to send a team. ETA 2H30 PM INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 29:11:19 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC383996 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C O&M FUEL 5/30/2020 9:41 28:36:19 Fuel Generator failure (Fuel issue) Fuel team is informed 05/30/2020 9:09 PM. ETR to be provided by them INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 25:59:19 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 25:59:19 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 25:59:19 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 25:59:19 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 25:27:19 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 5/30/2020 23:22 14:55:19 Power Generator failure (Indeterminate) The team cannot reach to the site due access issue, reported by TP team. INC384607 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 5/31/2020 11:45 2:32:19 Power Power Failure (Indeterminate) Team is on site INC384627 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/31/2020 12:53 1:24:19 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:00 PM INC384627 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/31/2020 12:53 1:24:19 Dependent Affected by the power issue at the main site Affected by HDO511 INC384559 HDC200 HINCHE_RESOLY Centre Ericsson 2G A Talkpool 5/31/2020 12:58 1:19:19 Power Generator failure (Indeterminate) Team is on the way to check. ETA: 2:30 PM INC384558 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 5/31/2020 12:58 1:19:19 Power Generator failure (Indeterminate) Team is on the way to check. ETA: 4:20 PM INC384561 HAIDC032 Cadenette 1 Centre Huawei 2G C Talkpool 5/31/2020 13:19 0:58:19 Power Generator failure (Indeterminate) Team is on the way to check. ETA: 4:20 PM INC384637 HAIDN312 BALAN Nord ZTE 2G C Talkpool 5/31/2020 13:32 0:45:19 Power Generator failure (Indeterminate) Team is on the way to check. ETA: will be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 31 12:28:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 31 May 2020 18:28:44 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (02:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 02:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1160:25:14 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 911:36:14 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374063 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/10/2020 10:10 508:17:14 RBS RBS Fault (Indeterminate) sect T still down cause the GSM removed from the pole need to reinstall INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 497:19:14 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 149:42:14 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC380182 HDC370 COLLADERE Artibonite Ericsson 2G D Talkpool 5/26/2020 12:30 121:57:14 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 113:57:14 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 109:03:14 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 108:01:14 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 91:49:14 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 83:36:14 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 81:15:14 RBS RBS Fault (DUG Failure) DUG faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 52:05:14 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare not yet available for replacement. INC383836 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/29/2020 14:33 47:54:14 RBS RBS Fault (DXU failure) DXU faulty , Spare part collected and already on the way to the region. ETA: 1 hr. INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 47:37:14 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC384002 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 5/29/2020 19:26 43:01:14 RBS RBS Fault (DUG Failure) DUG faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 42:13:14 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 34:29:14 RBS RBS Fault ( DUG Failure) DUG FAULTY//Spare part collected and already on the way to the region. ETA: not yet available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Talkpool 5/30/2020 18:25 20:02:14 RBS RBS Fault (Indeterminate) Due to unsafe area , team will go on site on 5/31/2020 ETA 7:00 AM INC384386 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/31/2020 6:02 8:25:14 Power Power Failure (Solar System failure) Solar system don't have enough capacity to powered al the site INC383793 HDC332 TI FOND Centre ZTE 2G D Talkpool 5/31/2020 9:20 5:07:14 Power Power Failure (Solar System failure) Solar system don't have enough capacity to powered al the site INC384380 HDC314 JEANNET Artibonite ZTE 2G D Talkpool 5/31/2020 10:20 4:07:14 Power Power Failure (Solar System failure) Solar system don't have enough capacity to powered al the site INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 3:44:14 RBS RBS Fault (Indeterminate) Team is informed to check. ETA: will be shared later INC384621 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/31/2020 12:42 1:45:14 RBS RBS Fault (Indeterminate) Sector S down. Team has been informed. ETA: 16:15h INC384282 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/31/2020 12:43 1:44:14 RBS RBS Fault (DRU failure) DRU faulty , spare needed Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Sun May 31 12:45:02 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Sun, 31 May 2020 18:45:02 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM In-Reply-To: References: Message-ID: Power team has been requested for HDS299. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 31/05/2020 14:21 (GMT-05:00) To: "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: NOC hourly report at 02:00 PM Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 4 7 6 10 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 4 1 0 15 ZTE 5 4 0 0 5 Huawei 7 6 5 0 7 Network 26 14 6 0 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 2 0 1 6 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 481:07:19 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 228:48:19 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 179:02:19 Power Generator Failure (Engine broken) The genset is already collected. Replacement is scheduled for 6/1/2020 INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 135:57:19 Power Generator Failure (Engine broken) Genset swapping is expected to be done 1/06/2020 by 6h PM. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 128:13:19 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 123:13:19 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 112:52:19 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 90:47:19 Power Power Failure (Dynamo issue) DC alternator rewinding to be done in local work shop, team is checking possibilities and will shared more details INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/27/2020 23:08 87:09:19 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Digicel 5/29/2020 23:26 38:51:19 Power Generator Failure (Engine Knocking ) Follow up is ongoing by Canez team. New update will be shared once available INC383938 HDO418 MAROSE Ouest Ericsson 2G D Digicel 5/29/2020 23:26 38:51:19 Dependent Affected by the power issue at the main site Affected by HDO413 INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/30/2020 6:02 32:15:19 Power Power Failure (Solar System failure) Solar system failed / Power has been informed to send a team. ETA 2H30 PM INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 29:11:19 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC383996 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C O&M FUEL 5/30/2020 9:41 28:36:19 Fuel Generator failure (Fuel issue) Fuel team is informed 05/30/2020 9:09 PM. ETR to be provided by them INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 25:59:19 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 25:59:19 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 25:59:19 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 25:59:19 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 25:27:19 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 5/30/2020 23:22 14:55:19 Power Generator failure (Indeterminate) The team cannot reach to the site due access issue, reported by TP team. INC384607 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 5/31/2020 11:45 2:32:19 Power Power Failure (Indeterminate) Team is on site INC384627 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/31/2020 12:53 1:24:19 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:00 PM INC384627 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/31/2020 12:53 1:24:19 Dependent Affected by the power issue at the main site Affected by HDO511 INC384559 HDC200 HINCHE_RESOLY Centre Ericsson 2G A Talkpool 5/31/2020 12:58 1:19:19 Power Generator failure (Indeterminate) Team is on the way to check. ETA: 2:30 PM INC384558 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 5/31/2020 12:58 1:19:19 Power Generator failure (Indeterminate) Team is on the way to check. ETA: 4:20 PM INC384561 HAIDC032 Cadenette 1 Centre Huawei 2G C Talkpool 5/31/2020 13:19 0:58:19 Power Generator failure (Indeterminate) Team is on the way to check. ETA: 4:20 PM INC384637 HAIDN312 BALAN Nord ZTE 2G C Talkpool 5/31/2020 13:32 0:45:19 Power Generator failure (Indeterminate) Team is on the way to check. ETA: will be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sun May 31 13:09:42 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sun, 31 May 2020 19:09:42 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM In-Reply-To: References: Message-ID: HDS239 ? Genset swapping on going HDC261 ? Please assign to security for follow up HDO374 ? Please assign to security for follow up HGA150 ? Restored HDO511 ? Restored HDC200 ? No power issue, Tx team is assigned Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 31 May 2020 14:23 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC hourly report at 02:00 PM Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 4 7 6 10 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 4 1 0 15 ZTE 5 4 0 0 5 Huawei 7 6 5 0 7 Network 26 14 6 0 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 2 0 1 6 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 481:07:19 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 228:48:19 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 179:02:19 Power Generator Failure (Engine broken) The genset is already collected. Replacement is scheduled for 6/1/2020 INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 135:57:19 Power Generator Failure (Engine broken) Genset swapping is expected to be done 1/06/2020 by 6h PM. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 128:13:19 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 123:13:19 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 112:52:19 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 90:47:19 Power Power Failure (Dynamo issue) DC alternator rewinding to be done in local work shop, team is checking possibilities and will shared more details INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/27/2020 23:08 87:09:19 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Digicel 5/29/2020 23:26 38:51:19 Power Generator Failure (Engine Knocking ) Follow up is ongoing by Canez team. New update will be shared once available INC383938 HDO418 MAROSE Ouest Ericsson 2G D Digicel 5/29/2020 23:26 38:51:19 Dependent Affected by the power issue at the main site Affected by HDO413 INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/30/2020 6:02 32:15:19 Power Power Failure (Solar System failure) Solar system failed / Power has been informed to send a team. ETA 2H30 PM INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 29:11:19 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC383996 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C O&M FUEL 5/30/2020 9:41 28:36:19 Fuel Generator failure (Fuel issue) Fuel team is informed 05/30/2020 9:09 PM. ETR to be provided by them INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 25:59:19 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 25:59:19 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 25:59:19 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 25:59:19 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 25:27:19 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 5/30/2020 23:22 14:55:19 Power Generator failure (Indeterminate) The team cannot reach to the site due access issue, reported by TP team. INC384607 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 5/31/2020 11:45 2:32:19 Power Power Failure (Indeterminate) Team is on site INC384627 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/31/2020 12:53 1:24:19 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:00 PM INC384627 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/31/2020 12:53 1:24:19 Dependent Affected by the power issue at the main site Affected by HDO511 INC384559 HDC200 HINCHE_RESOLY Centre Ericsson 2G A Talkpool 5/31/2020 12:58 1:19:19 Power Generator failure (Indeterminate) Team is on the way to check. ETA: 2:30 PM INC384558 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 5/31/2020 12:58 1:19:19 Power Generator failure (Indeterminate) Team is on the way to check. ETA: 4:20 PM INC384561 HAIDC032 Cadenette 1 Centre Huawei 2G C Talkpool 5/31/2020 13:19 0:58:19 Power Generator failure (Indeterminate) Team is on the way to check. ETA: 4:20 PM INC384637 HAIDN312 BALAN Nord ZTE 2G C Talkpool 5/31/2020 13:32 0:45:19 Power Generator failure (Indeterminate) Team is on the way to check. ETA: will be provided * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[62694748].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[62694748].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 48BD12106A17448D839AADBEAC51AEA8.png Type: image/png Size: 132 bytes Desc: 48BD12106A17448D839AADBEAC51AEA8.png URL: From Haiti.Noc at digicelgroup.com Sun May 31 14:08:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 31 May 2020 20:08:04 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 5 5 5 15 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 5 1 0 18 ZTE 7 3 0 0 7 Huawei 5 4 4 0 5 Network 29 12 5 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 2 0 1 7 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 482:56:35 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 230:37:35 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 180:51:35 Power Generator Failure (Engine broken) The genset is already collected. Replacement is scheduled for 6/1/2020 INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 137:46:35 Power Generator Failure (Engine broken) Genset swapping is expected to be done 1/06/2020 by 6h PM. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 130:02:35 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 125:02:35 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 114:41:35 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 92:36:35 Power Power Failure (Dynamo issue) DC alternator rewinding to be done in local work shop, team is checking possibilities and will shared more details INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/27/2020 23:08 88:58:35 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Digicel 5/29/2020 23:26 40:40:35 Power Generator Failure (Engine Knocking ) Follow up is ongoing by Canez team. New update will be shared once available INC383938 HDO418 MAROSE Ouest Ericsson 2G D Digicel 5/29/2020 23:26 40:40:35 Dependent Affected by the power issue at the main site Affected by HDO413 INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/30/2020 6:02 34:04:35 Power Power Failure (Solar System failure) Solar system failed / Power has been informed to send a team. ETA: is expired, TP cannot provide any update INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 31:00:35 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC383996 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C O&M FUEL 5/30/2020 9:41 30:25:35 Fuel Generator failure (Fuel issue) Fuel team is informed 05/30/2020 9:09 PM. ETR to be provided by them INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 27:48:35 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 27:48:35 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 27:48:35 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 27:48:35 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 27:16:35 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 5/30/2020 23:22 16:44:35 Power Generator failure (Indeterminate) The team cannot reach to the site due access issue, reported by TP team. INC384559 HDC200 HINCHE_RESOLY Centre Ericsson 2G A Talkpool 5/31/2020 12:58 3:08:35 Power Generator failure (Indeterminate) Team is on the way to check. ETA: 2:30 PM INC384561 HAIDC032 Cadenette 1 Centre Huawei 2G C Talkpool 5/31/2020 13:19 2:47:35 Power Generator failure (Indeterminate) Team is on the way to check. ETA: 4:20 PM INC384637 HAIDN312 BALAN Nord ZTE 2G C Talkpool 5/31/2020 13:32 2:34:35 Power Generator failure (Indeterminate) Site is suspected out of fuel, waiting for confirmation from talkpool INC384642 HDC302 LESTERE LARGUE Artibonite Ericsson 2G D Talkpool 5/31/2020 14:37 1:29:35 Power Generator failure (Indeterminate) Team is on the way to check. ETA: 4:30 PM INC384652 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/31/2020 15:17 0:49:35 Power Generator failure (Indeterminate) Team is on the way to check. ETA: will be provided INC384649 HDN185 MICHEL Nord-Ouest ZTE 2G D Talkpool 5/31/2020 15:20 0:46:35 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC384657 HDO410 GRAND BOIS Ouest Ericsson 2G D Talkpool 5/31/2020 15:30 0:36:35 Dependent Affected by the power issue at the main site Affected by HDO370. INC384657 HDO370 CABARET_TOWN Ouest ZTE 2G D Talkpool 5/31/2020 15:30 0:36:35 Power Generator failure (Indeterminate) Team is on the way to check. ETA: will be provided INC384658 HDO410 GRAND BOIS Ouest ZTE 2G D Talkpool 5/31/2020 15:30 0:36:35 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO370 INC384655 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 5/31/2020 15:34 0:32:35 Power Generator failure (Indeterminate) Team has been informed. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Sun May 31 14:09:15 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Sun, 31 May 2020 20:09:15 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: Message-ID: Is there an ETA for the power team on HDS299 ? Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 31/05/2020 16:08 (GMT-05:00) To: "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 5 5 5 15 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 5 1 0 18 ZTE 7 3 0 0 7 Huawei 5 4 4 0 5 Network 29 12 5 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 2 0 1 7 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 482:56:35 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 230:37:35 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 180:51:35 Power Generator Failure (Engine broken) The genset is already collected. Replacement is scheduled for 6/1/2020 INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 137:46:35 Power Generator Failure (Engine broken) Genset swapping is expected to be done 1/06/2020 by 6h PM. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 130:02:35 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 125:02:35 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 114:41:35 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 92:36:35 Power Power Failure (Dynamo issue) DC alternator rewinding to be done in local work shop, team is checking possibilities and will shared more details INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/27/2020 23:08 88:58:35 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Digicel 5/29/2020 23:26 40:40:35 Power Generator Failure (Engine Knocking ) Follow up is ongoing by Canez team. New update will be shared once available INC383938 HDO418 MAROSE Ouest Ericsson 2G D Digicel 5/29/2020 23:26 40:40:35 Dependent Affected by the power issue at the main site Affected by HDO413 INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/30/2020 6:02 34:04:35 Power Power Failure (Solar System failure) Solar system failed / Power has been informed to send a team. ETA: is expired, TP cannot provide any update INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 31:00:35 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC383996 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C O&M FUEL 5/30/2020 9:41 30:25:35 Fuel Generator failure (Fuel issue) Fuel team is informed 05/30/2020 9:09 PM. ETR to be provided by them INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 27:48:35 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 27:48:35 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 27:48:35 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 27:48:35 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 27:16:35 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 5/30/2020 23:22 16:44:35 Power Generator failure (Indeterminate) The team cannot reach to the site due access issue, reported by TP team. INC384559 HDC200 HINCHE_RESOLY Centre Ericsson 2G A Talkpool 5/31/2020 12:58 3:08:35 Power Generator failure (Indeterminate) Team is on the way to check. ETA: 2:30 PM INC384561 HAIDC032 Cadenette 1 Centre Huawei 2G C Talkpool 5/31/2020 13:19 2:47:35 Power Generator failure (Indeterminate) Team is on the way to check. ETA: 4:20 PM INC384637 HAIDN312 BALAN Nord ZTE 2G C Talkpool 5/31/2020 13:32 2:34:35 Power Generator failure (Indeterminate) Site is suspected out of fuel, waiting for confirmation from talkpool INC384642 HDC302 LESTERE LARGUE Artibonite Ericsson 2G D Talkpool 5/31/2020 14:37 1:29:35 Power Generator failure (Indeterminate) Team is on the way to check. ETA: 4:30 PM INC384652 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/31/2020 15:17 0:49:35 Power Generator failure (Indeterminate) Team is on the way to check. ETA: will be provided INC384649 HDN185 MICHEL Nord-Ouest ZTE 2G D Talkpool 5/31/2020 15:20 0:46:35 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC384657 HDO410 GRAND BOIS Ouest Ericsson 2G D Talkpool 5/31/2020 15:30 0:36:35 Dependent Affected by the power issue at the main site Affected by HDO370. INC384657 HDO370 CABARET_TOWN Ouest ZTE 2G D Talkpool 5/31/2020 15:30 0:36:35 Power Generator failure (Indeterminate) Team is on the way to check. ETA: will be provided INC384658 HDO410 GRAND BOIS Ouest ZTE 2G D Talkpool 5/31/2020 15:30 0:36:35 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO370 INC384655 HDS358 BAUDARY Sud-Est Ericsson 2G D Talkpool 5/31/2020 15:34 0:32:35 Power Generator failure (Indeterminate) Team has been informed. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 31 16:38:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 31 May 2020 22:38:37 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1164:35:38 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 915:46:38 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374063 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/10/2020 10:10 512:27:38 RBS RBS Fault (Indeterminate) sector T still down cause the GSM removed from the pole need to reinstall INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 501:29:38 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 153:52:38 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC380182 HDC370 COLLADERE Artibonite Ericsson 2G N/A Talkpool 5/26/2020 12:30 126:07:38 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 118:07:38 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 113:13:38 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 112:11:38 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 95:59:38 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 87:46:38 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 56:15:38 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare not yet available for replacement. INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 51:47:38 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC384002 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 5/29/2020 19:26 47:11:38 RBS RBS Fault (DUG Failure) DUG faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 46:23:38 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 38:39:38 RBS RBS Fault ( DUG Failure) DUG FAULTY//Spare part collected and already on the way to the region. ETA: not yet available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 24:12:38 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384386 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/31/2020 6:02 12:35:38 Power Power Failure (Solar System failure) Solar system don't have enough capacity to powered al the site INC383793 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/31/2020 9:20 9:17:38 Power Power Failure (Solar System failure) Solar system don't have enough capacity to powered al the site INC384380 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/31/2020 10:20 8:17:38 Power Power Failure (Solar System failure) Solar system don't have enough capacity to powered al the site INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 7:54:38 RBS RBS Fault (Indeterminate) Team is informed to check. ETA: will be shared later INC384282 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/31/2020 12:43 5:54:38 RBS RBS Fault (DRU failure) DRU faulty , spare needed INC384652 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/31/2020 15:17 3:20:38 Power Power Failure (Indeterminate) Commercial power failure Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 31 16:39:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 31 May 2020 22:39:35 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC384636 HDO502 RUE_JARDINES Port-au-Prince Huawei B Talkpool 5/31/2020 13:42 4:55:38 Power Generator failure (Indeterminate) Team is working on the site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 31 17:17:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 31 May 2020 23:17:00 +0000 Subject: [Rantt] NOC SITES REPORT updated for this May 31st, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this May 31st, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 485:55:30 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 233:36:30 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 140:45:30 Power Generator Failure (Engine broken) Genset swapping is expected to be done 1/06/2020 by 6h PM. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 133:01:30 RBS RBS Fault (Software Issue) License issue, concerned team has been informed INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 128:01:30 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 117:40:30 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 95:35:30 Power Power Failure (Dynamo issue) DC alternator rewinding to be done in local work shop, team is checking possibilities and will shared mor details INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/27/2020 23:08 91:57:30 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Digicel 5/29/2020 23:26 43:39:30 Power Generator Failure (Engine Knocking ) Follow up is ongoing by Canez team. New update will be shared once available INC383938 HDO418 MAROSE Ouest Ericsson 2G D Digicel 5/29/2020 23:26 43:39:30 Dependent Affected by the power issue at the main site Affected by HDO413 INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/30/2020 6:02 37:03:30 Power Power Failure (Solar System failure) Solar system failed / Power has been informed to send a team. ETA: is expired, TP cannot provide any update INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 33:59:30 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 30:47:30 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 30:47:30 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 30:47:30 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 30:47:30 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 30:15:30 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 5/30/2020 23:22 19:43:30 Power Generator failure (Indeterminate) The team cannot reach to the site due access issue, reported by TP team. INC384637 HAIDN312 BALAN Nord ZTE 2G C Talkpool 5/31/2020 13:32 5:33:30 Power Generator failure (Indeterminate) Site is suspected out of fuel, waiting for confirmation from talkpool INC384652 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/31/2020 15:17 3:48:30 Power Generator failure (Indeterminate) Team is on the way to check. ETA: will be provided INC384649 HDN185 MICHEL Nord-Ouest ZTE 2G D Talkpool 5/31/2020 15:20 3:45:30 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC384664 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 5/31/2020 16:10 2:55:30 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 21:15h INC384570 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 5/31/2020 16:26 2:39:30 Power Generator failure (Indeterminate) Team is on the way to check. ETA: 7:00 PM INC384570 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 5/31/2020 16:26 2:39:30 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC153 INC384570 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 5/31/2020 16:26 2:39:30 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC153 INC384570 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 5/31/2020 16:26 2:39:30 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC153 INC384570 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 5/31/2020 16:26 2:39:30 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC153 INC384570 HDC121 DECLIN MONTACA Artibonite Ericsson 2G D Talkpool 5/31/2020 16:26 2:39:30 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC153 INC384570 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 5/31/2020 16:26 2:39:30 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC153 INC384570 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 5/31/2020 16:26 2:39:30 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC153 INC384570 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 5/31/2020 16:26 2:39:30 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC153 INC384666 HDC274 ESTERE Artibonite Ericsson 2G C Talkpool 5/31/2020 16:30 2:35:30 Power Generator failure (Indeterminate) Team is on the way to check. ETA: 7:00 PM INC384666 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 5/31/2020 16:30 2:35:30 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC274 INC384671 HDO097 FORT_NATIONAL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/31/2020 16:37 2:28:30 Power Generator failure (Indeterminate) The team had an accident on the road. Ask for an extra hour. ETA: 7:30 PM INC384670 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 5/31/2020 16:52 2:13:30 Power Generator failure (Indeterminate) Team is working on site INC384568 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/31/2020 16:52 2:13:30 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC384584 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/31/2020 17:50 1:15:30 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC384584 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 5/31/2020 17:50 1:15:30 Power Generator failure (Indeterminate) Team has been informed. ETA not yet provided INC384675 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 5/31/2020 17:54 1:11:30 Power Generator failure (Indeterminate) Team is on the way to check. ETA: Not yet provided INC384675 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 5/31/2020 17:54 1:11:30 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC313 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1165:03:30 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 916:14:30 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374063 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/10/2020 10:10 512:55:30 RBS RBS Fault (Indeterminate) sector T still down cause the GSM removed from the pole need to reinstall INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 501:57:30 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 154:20:30 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC380182 HDC370 COLLADERE Artibonite Ericsson 2G C Talkpool 5/26/2020 12:30 126:35:30 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 118:35:30 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 113:41:30 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 112:39:30 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 96:27:30 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 88:14:30 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 56:43:30 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare not yet available for replacement. INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 52:15:30 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC384002 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 5/29/2020 19:26 47:39:30 RBS RBS Fault (DUG Failure) DUG faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 46:51:30 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 39:07:30 RBS RBS Fault ( DUG Failure) DUG FAULTY//Spare part collected and already on the way to the region. ETA: not yet available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 24:40:30 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384386 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/31/2020 6:02 13:03:30 Power Power Failure (Solar System failure) Solar system don't have enough capacity to powered al the site INC383793 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/31/2020 9:20 9:45:30 Power Power Failure (Solar System failure) Solar system don't have enough capacity to powered al the site INC384380 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 5/31/2020 10:20 8:45:30 Power Power Failure (Solar System failure) Solar system don't have enough capacity to powered al the site INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 8:22:30 RBS RBS Fault (Indeterminate) Talkpool is not managing his team to reach the site INC384282 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/31/2020 12:43 6:22:30 RBS RBS Fault (DRU failure) DRU faulty , spare needed INC384652 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/31/2020 15:17 3:48:30 Power Power Failure (Indeterminate) Commercial power failure INC384677 HDC200 HINCHE_RESOLY Centre Ericsson 2G+3G A Talkpool 5/31/2020 18:35 0:30:30 RBS RBS Fault (Indeterminate) Team is informed to check. ETA: will be shared later INC384678 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/31/2020 18:46 0:19:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC384679 HDC199 SAUT_DEAU_II Centre Ericsson 2G+3G D Talkpool 5/31/2020 18:50 0:15:30 RBS RBS Fault (Indeterminate) Team is informed to check. ETA: will be shared later Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC384379 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/31/2020 5:03 5/31/2020 7:56 2:53:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to coolant insufficient OK 1 gal. of coolant added and genset restarted INC384383 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/31/2020 5:41 5/31/2020 7:52 2:11:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker Tripped due to loose contact OK Reset breaker and genset restarted INC384427 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/31/2020 2:11 5/31/2020 8:04 5:53:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to coolant insufficient Need to be justified 1 gal. of coolant added and genset restarted INC384300 HAIDO647 DUPLAN FORT-JACQUES_COW Port-au-Prince Huawei 2G+3G D Talkpool 5/31/2020 3:23 5/31/2020 9:19 5:56:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) No alarm displayed due to battery faulty Need to be justified Genset restarted with another battery INC384447 HDO067 BARIAJOU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/31/2020 6:14 5/31/2020 9:25 3:11:00 4:00:00 Compliant Power Generator failure (Indeterminate) Fail to start due to battery cable maladjusted OK Battery cable adjusted and genset restarted INC384422 COW030 EVENT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 5/31/2020 1:32 5/31/2020 10:14 8:42:00 4:00:00 Not Compliant Power Generator failure (Under Voltage) Under Voltage due to starter battery discharged Need to be justified 1 1/2 gal. of coolant added and genset restarted with another battery INC384520 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/31/2020 9:40 5/31/2020 11:26 1:46:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) ZTE breaker Tripped due to loose contact OK Reset ZTE breaker and genset restarted INC384522 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/31/2020 9:38 5/31/2020 12:49 3:11:00 4:00:00 Compliant Power Generator failure (Indeterminate) Genset stopped OK All breakers have been reset and genset restarted INC383964 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/30/2020 16:52 5/31/2020 12:01 19:09:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC384556 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/31/2020 12:56 5/31/2020 13:42 0:46:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to rear and front seal OK 1 1/2 gal. of oil & 1/2 gal. of coolant added and genset restarted. INC384627 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/31/2020 12:53 5/31/2020 14:52 1:59:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Huawei Breaker tripped due to breaker being faulty OK Breaker adjusted and reset / Genset has been restarted INC384627 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 5/31/2020 12:53 5/31/2020 14:52 1:59:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded Back on air with the main site INC384566 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/31/2020 14:45 5/31/2020 15:26 0:41:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back in service without intervention INC384668 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/31/2020 16:27 5/31/2020 17:48 1:21:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolutions and details is expected from concerned team INC384191 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 5/30/2020 17:26 5/31/2020 7:40 14:14:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Power outage on BTS_2106 / inverter 48V shut down Access_Security The inverter has been turned on INC384329 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 5/30/2020 22:26 5/31/2020 8:52 10:26:00 4:00:00 Not Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency stop button pressed Need to be justified The genset has been restarted INC384119 HDC237 FORT RESOLU Centre Ericsson 2G D O&M_Fuel 5/30/2020 11:38 5/31/2020 8:50 21:12:00 5:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and the genset has been restarted INC383793 HDC332 TI FOND Centre Ericsson 2G D Talkpool 5/30/2020 10:23 5/31/2020 9:20 22:57:00 6:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified Back in service with sunrise INC384269 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 5/30/2020 19:18 5/31/2020 9:40 14:22:00 7:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified Back in service with sunrise INC384269 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 5/30/2020 19:18 5/31/2020 9:40 14:22:00 8:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached tom HDC318 Cascaded Up with the main site INC384380 HDC314 JEANNET Artibonite Ericsson 2G+3G D Talkpool 5/31/2020 5:34 5/31/2020 9:55 4:21:00 9:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified Back in service with sunrise INC384414 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/30/2020 22:22 5/31/2020 9:45 11:23:00 7:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified Back in service with sunrise INC384176 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A O&M_Fuel 5/30/2020 20:45 5/31/2020 9:45 13:00:00 11:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and the genset has been restarted INC383835 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/29/2020 13:30 5/31/2020 10:35 45:05:00 12:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified Back in service with sunrise INC383953 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 5/30/2020 1:58 5/31/2020 11:15 33:17:00 13:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and the genset has been restarted INC384378 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 5/31/2020 4:58 5/31/2020 11:27 6:29:00 14:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified Back after TX intervention INC384381 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G Talkpool 5/31/2020 5:02 5/31/2020 12:01 6:59:00 15:00:00 Not Compliant Power Generator Failure (Indeterminate) Indeterminate Need to be justified Site is back up, resolution is awaited from TP team INC384474 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 5/31/2020 9:09 5/31/2020 12:13 3:04:00 16:00:00 Compliant Power Generator Failure (Indeterminate) Indeterminate Need to be justified Site is back up, resolution is awaited from TP team INC384412 HDC233 BOROC Centre Ericsson 2G D O&M_Fuel 5/30/2020 23:54 5/31/2020 11:58 12:04:00 17:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and the genset has been restarted INC384412 HDN286 LAPILA_PIGNON Nord Ericsson 2G D O&M_Fuel 5/30/2020 23:54 5/31/2020 11:58 12:04:00 18:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Attached to HDC233 Cascaded Up with the main site INC384412 HDN320 GRANDE RIVIERE Centre Ericsson 2G D O&M_Fuel 5/30/2020 23:54 5/31/2020 11:58 12:04:00 19:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Attached to HDC233 Cascaded Up with the main site INC384251 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/30/2020 17:14 5/31/2020 13:05 19:51:00 20:00:00 Not Compliant Power Power Failure (Solar System failure) AMM power off Need to be justified Restored power on AMM INC384558 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 5/31/2020 12:58 5/31/2020 15:05 2:07:00 22:00:00 Compliant Power Generator Failure (Indeterminate) Indeterminate Need to be justified Site is back up, resolution is awaited from TP team INC384561 HAIDC032 Cadenette 1 Centre Huawei 2G C Talkpool 5/31/2020 13:19 5/31/2020 17:04 3:45:00 0:00:00 Compliant Power Generator Failure (Indeterminate) Indeterminate Need to be justified Site is back up, resolution is awaited from TP team INC384642 HDC302 LESTERE LARGUE Artibonite Ericsson 2G D Talkpool 5/31/2020 14:37 5/31/2020 17:07 2:30:00 1:00:00 Compliant Power Generator Failure (Indeterminate) Indeterminate Need to be justified Site is back up, resolution is awaited from TP team INC384657 HDO370 CABARET_TOWN Ouest Ericsson 2G D Talkpool 5/31/2020 15:30 5/31/2020 18:13 2:43:00 2:00:00 Compliant Power Generator Failure (Indeterminate) Indeterminate Need to be justified Site is back up, resolution is awaited from TP team INC384366 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 5/31/2020 3:26 5/31/2020 8:26 5:00:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified Back on air when the batteries have been recharged INC384340 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 5/31/2020 0:00 5/31/2020 7:11 7:11:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified Back on air without intervention INC384388 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 5/31/2020 6:38 5/31/2020 8:40 2:02:00 4:00:00 Compliant Power Generator failure (Indeterminate) Inverter was OFF OK Inverter has been turned ON INC384388 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 5/31/2020 6:38 5/31/2020 8:40 2:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO356 Cascaded Back on air with the main site INC383777 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/30/2020 17:46 5/31/2020 8:33 14:47:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified Back on air when the batteries have been recharged INC384439 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 5/31/2020 5:06 5/31/2020 9:15 4:09:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Fuel Delivery Delay Fuel added and genset restarted INC384607 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 5/31/2020 11:45 5/31/2020 14:22 2:37:00 4:00:00 Compliant Power Generator failure (Low Voltage) Distilled water missing OK 12 gallons of distilled water added INC380874 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 5/24/2020 3:15 5/31/2020 16:40 181:25:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Spare New genset has been installed INC383996 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 5/30/2020 9:41 5/31/2020 18:40 32:59:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Power failure Fuel Delivery Delay Fuel added and genset restarted by power team INC384657 HDO410 GRAND BOIS Ouest Ericsson 2G D Talkpool 5/31/2020 15:30 5/31/2020 18:13 2:43:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO370. Cascaded Back on air with the main site Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC384385 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 6:29 5/31/2020 8:01 1:32:00 5:00:00 Compliant Power Power Failure (Indeterminate) Commercial power failure OK Commercial power restored INC383836 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 5/29/2020 14:33 5/31/2020 12:30 45:57:00 6:00:00 Not Compliant RBS RBS Fault (DXU failure) DXU faulty Spare DXU has been replaced INC382914 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 5/28/2020 5:12 5/31/2020 17:59 84:47:00 7:00:00 Not Compliant RBS RBS Fault (DUG Failure) DUG faulty Spare DUG has been replaced INC383365 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 5/28/2020 22:18 5/31/2020 9:15 58:57:00 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) Pending Need to be justified RCA and resolution details still pending from the contractor INC384447 HGA047 VALADE Nippes Ericsson 2G D Talkpool 5/31/2020 6:14 5/31/2020 9:25 3:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO067 Cascaded Back on air with the main site INC384447 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G D Talkpool 5/31/2020 6:14 5/31/2020 9:25 3:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO067 Cascaded Back on air with the main site INC384447 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 5/31/2020 6:14 5/31/2020 9:25 3:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO067 Cascaded Back on air with the main site INC384528 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/31/2020 10:01 5/31/2020 13:11 3:10:00 4:00:00 Compliant RBS RBS Fault (RUS failure) Faulty RUS01B8 Spare RUS01B8 has been replaced INC384621 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 5/31/2020 12:42 5/31/2020 16:35 3:53:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Pending OK RCA and resolution details still pending from the contractor INC384650 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C Talkpool 5/31/2020 15:19 5/31/2020 17:05 1:46:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Pending OK RCA and resolution details still pending from the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 31 18:26:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 1 Jun 2020 00:26:44 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 5 5 4 18 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 4 1 0 21 ZTE 6 4 1 0 6 Huawei 5 5 4 0 5 Network 31 13 6 0 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 2 0 2 6 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 487:07:23 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 234:48:23 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 141:57:23 Power Generator Failure (Engine broken) Genset swapping is expected to be done 1/06/2020 by 6h PM. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 134:13:23 RBS RBS Fault (Software Issue) License issue, concerned team has been informed. Next update will be share once available. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 129:13:23 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 118:52:23 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 96:47:23 Power Power Failure (Dynamo issue) DC alternator rewinding to be done in local work shop, team is checking possibilities and will shared mor details INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/27/2020 23:08 93:09:23 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Digicel 5/29/2020 23:26 44:51:23 Power Generator Failure (Engine Knocking ) Follow up is ongoing by Canez team. New update will be shared once available INC383938 HDO418 MAROSE Ouest Ericsson 2G D Digicel 5/29/2020 23:26 44:51:23 Dependent Affected by the power issue at the main site Affected by HDO413 INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/30/2020 6:02 38:15:23 Power Power Failure (Solar System failure) Solar system failed / Power has been informed to send a team. ETA: is expired, TP cannot provide any update INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 35:11:23 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 31:59:23 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 31:59:23 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 31:59:23 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 31:59:23 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 31:27:23 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 5/30/2020 23:22 20:55:23 Power Generator failure (Indeterminate) The team cannot reach to the site due access issue, reported by TP team. INC384637 HAIDN312 BALAN Nord ZTE 2G C O&M Fuel 5/31/2020 13:32 6:45:23 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/31/2020 , 8:10PM ETR to be provide by them INC384649 HDN185 MICHEL Nord-Ouest ZTE 2G D Talkpool 5/31/2020 15:20 4:57:23 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC384664 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 5/31/2020 16:10 4:07:23 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 09:15PM. INC384670 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 5/31/2020 16:52 3:25:23 Transmission Transmission (Indeterminate) No power issue on the site , TX Team will reach the site , ETA not yet available INC384568 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/31/2020 16:52 3:25:23 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC384584 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 5/31/2020 17:50 2:27:23 Power Generator failure (Indeterminate) Team has been informed. ETA 8:30PM. INC384584 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/31/2020 17:50 2:27:23 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged INC384675 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 5/31/2020 17:54 2:23:23 Power Generator failure (Indeterminate) Team is on way , ETA 8:45PM INC384675 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 5/31/2020 17:54 2:23:23 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC224 INC384679 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/31/2020 17:58 2:19:23 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC384680 HAIDN009 CHARRIER Nord-Ouest ZTE 2G+3G+LTE A Talkpool 5/31/2020 19:07 1:10:23 Power Generator failure (Indeterminate) Team is on way , ETA 9:30PM INC384594 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 5/31/2020 19:13 1:04:23 Power Generator failure (Indeterminate) Team has been informed. ETA 9:30PM. INC384689 HAIDO432 BERCY Ouest Huawei 2G+3G A Talkpool 5/31/2020 19:21 0:56:23 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC384678 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/31/2020 19:27 0:50:23 Power Power Failure (Solar System failure) solar site. Site will get back once the solar batteries are fully charged to support the whole site load. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 31 19:26:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 1 Jun 2020 01:26:13 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1167:23:32 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 918:34:32 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374063 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/10/2020 10:10 515:15:32 RBS RBS Fault (Indeterminate) sector T still down cause the GSM removed from the pole need to reinstall INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 504:17:32 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 156:40:32 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC380182 HDC370 COLLADERE Artibonite Ericsson 2G D Talkpool 5/26/2020 12:30 128:55:32 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 120:55:32 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 116:01:32 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 114:59:32 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 98:47:32 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 90:34:32 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 59:03:32 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare not yet available for replacement. INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 54:35:32 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC384002 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 5/29/2020 19:26 49:59:32 RBS RBS Fault (DUG Failure) DUG faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 49:11:32 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 41:27:32 RBS RBS Fault ( DUG Failure) DUG FAULTY//Spare part collected and already on the way to the region. ETA: not yet available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 27:00:32 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384386 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 5/31/2020 6:02 15:23:32 Power Power Failure (Solar System failure) Solar system don't have enough capacity to powered al the site INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 10:42:32 RBS RBS Fault (Indeterminate) Talkpool is not managing his team to reach the site INC384282 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/31/2020 12:43 8:42:32 RBS RBS Fault (DRU failure) DRU faulty , spare needed. ETR not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 31 19:26:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 1 Jun 2020 01:26:42 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 PM. ? There is no site currently running on battery. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 31 20:16:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 1 Jun 2020 02:16:34 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 7 5 4 13 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 4 1 0 16 ZTE 6 5 1 0 6 Huawei 7 7 6 0 7 Network 28 16 8 0 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 2 0 2 5 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 489:04:26 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 236:45:26 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 143:54:26 Power Generator Failure (Engine broken) Genset swapping is expected to be done 1/06/2020 by 6h PM. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 136:10:26 RBS RBS Fault (Software Issue) License issue, concerned team has been informed. Next update will be share once available. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 131:10:26 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 120:49:26 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 98:44:26 Power Power Failure (Dynamo issue) DC alternator rewinding to be done in local work shop, team is checking possibilities and will shared more details INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/27/2020 23:08 95:06:26 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Digicel 5/29/2020 23:26 46:48:26 Power Generator Failure (Engine Knocking ) Follow up is ongoing by Canez team. New update will be shared once available INC383938 HDO418 MAROSE Ouest Ericsson 2G D Digicel 5/29/2020 23:26 46:48:26 Dependent Affected by the power issue at the main site Affected by HDO413 INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 5/30/2020 6:02 40:12:26 Power Power Failure (Solar System failure) Solar system failed / Power has been informed to send a team. ETA: is expired, TP cannot provide any update INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 37:08:26 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 33:56:26 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 33:56:26 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 33:56:26 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 33:56:26 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 33:24:26 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 5/30/2020 23:22 22:52:26 Power Generator failure (Indeterminate) The team cannot reach to the site due access issue, reported by TP team. INC384637 HAIDN312 BALAN Nord ZTE 2G+3G C O&M Fuel 5/31/2020 13:32 8:42:26 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/31/2020 , 8:10PM ETR to be provide by them INC384649 HDN185 MICHEL Nord-Ouest ZTE 2G D Talkpool 5/31/2020 15:20 6:54:26 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC384664 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 5/31/2020 16:10 6:04:26 Power Generator failure (Indeterminate) Team is waiting for access. INC384670 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 5/31/2020 16:52 5:22:26 Transmission Transmission (Indeterminate) No power issue on the site , TX Team will reach the site , ETA not yet available INC384584 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 5/31/2020 17:50 4:24:26 Power Generator failure (Indeterminate) Team is on the way requested 1 more hour. New ETA 10:30PM. INC384594 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 5/31/2020 19:13 3:01:26 Power Generator failure (Indeterminate) Access issue, according to inspector watchman is unreachable. More update to share once available. INC384689 HAIDO432 BERCY Ouest Huawei 2G+3G A Talkpool 5/31/2020 19:21 2:53:26 Power Generator failure (Indeterminate) Team is informed , ETA 11:20PM INC384678 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 5/31/2020 19:27 2:47:26 Power Power Failure (Solar System failure) Solar site. Site will get back once the solar batteries are fully charged to support the whole site load. INC384599 HAIDO428 LAFITEAU Centre Huawei 2G+3G+LTE A Talkpool 5/31/2020 20:05 2:09:26 Power Generator failure (Indeterminate) Team refuse to go on site at night, they claim that area is unsafe. They will reach the site 1/06/2020, ETA 7:00AM INC384801 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/31/2020 21:14 1:00:26 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC384708 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/31/2020 21:26 0:48:26 Power Generator failure (Indeterminate) Team is informed. ETA not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Derrick.Rowe at digicelgroup.com Sun May 31 20:43:32 2020 From: Derrick.Rowe at digicelgroup.com (Derrick Rowe) Date: Mon, 1 Jun 2020 02:43:32 +0000 Subject: [Rantt] some Sites with low Accessibility in the north around BH In-Reply-To: References: Message-ID: I am adding Jithin's other email address just in case it's the one he uses now. Noc, can you share the TT# of this issue to be resolved and the ETA. Regards, DRR From: Luckerson Jean Sent: Sunday, May 31, 2020 12:03 PM To: Nazaire Ledix ; Carl-Edouard Bastien ; Ernst Keller Wesner Faustin ; Haiti Noc ; Jithin J Singh (jithin.j.singh at talkpool.com) ; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO ; Shamir Stephane Supreme ; Derrick Rowe ; Hai_Tech_Transmission ; HAI_Tech_Noc ; Jean Arleff Israel Chery ; Ruthza Laleau Fils ; Luigi Roy Subject: RE: some Sites with low Accessibility in the north around BH Hello Jithin/Team, Any action applied for the below. Regional Team is still pushing us to solve their issue there. Regards, Luckerson Jean 37007063 From: Nazaire Ledix > Sent: Friday, May 29, 2020 4:41 PM To: Luckerson Jean >; Carl-Edouard Bastien >; Ernst Keller Wesner Faustin >; Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Derrick Rowe >; Hai_Tech_Transmission >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils >; Luigi Roy > Subject: RE: some Sites with low Accessibility in the north around BH Hello Talkpool team, Please send team to check HDN206 as well. LAN 1/7/3 (for 3G) and LAN 1/8/3 (for LTE) are bouncing. Please see notification history below. [cid:image001.jpg at 01D6379C.D893A970][cid:image002.jpg at 01D6379C.D893A970] Best Regards, Nazaire LEDIX From: Luckerson Jean > Sent: Friday, May 29, 2020 12:23 PM To: Carl-Edouard Bastien >; Ernst Keller Wesner Faustin >; Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils >; Luigi Roy > Subject: RE: some Sites with low Accessibility in the north around BH Hello Jithin/Team, Please help to provide update for the below. We are receiving lot of customer complaints for the below issue in Ouanaminthe area. Regards, Luckerson Jean 37007063 From: Carl-Edouard Bastien > Sent: Wednesday, May 27, 2020 10:01 AM To: Ernst Keller Wesner Faustin >; Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Hi Jithin/ Noc Any update? BR// From: Ernst Keller Wesner Faustin > Sent: Monday, May 25, 2020 8:01 PM To: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Hello Jithin/NOC, Please update us about what has been done to fix issue, situation is critical there. Br, Ernst FAUSTIN From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Thursday, May 21, 2020 7:23 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Jithin, Please make the follow up with your team to satisfy the following cases: INC379784/ TAS239784 NOC Team From: Nazaire Ledix > Sent: Wednesday, May 20, 2020 5:45 PM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission > Subject: RE: some Sites with low Accessibility in the north around BH Hello Noc team, Please send team to double check the following cases: a) power on HDN217, b) the link HDN230-HDN217. c) The NPU on HDN231 d) Power on HDN218 Best Regards, Nazaire L From: Ernst Keller Wesner Faustin > Sent: Wednesday, May 20, 2020 12:01 PM To: Shamir Stephane Supreme >; HAI_Tech_Noc >; Hai_Tech_Transmission >; Nazaire Ledix > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: RE: some Sites with low Accessibility in the north around BH Hello Nazaire, Please, what is update. The situation is still the same for the sites in this area. Br, Ernst FAUSTIN From: Shamir Stephane Supreme > Sent: Friday, May 15, 2020 9:27 AM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Hai_Tech_Transmission >; Nazaire Ledix > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: RE: some Sites with low Accessibility in the north around BH Hello Nazaire Please check the issue below from TX side Regards, Shamir Stephane Supreme Digicel Ha?ti TEL: (509) 3700 7435 From: Ernst Keller Wesner Faustin > Sent: Friday, May 15, 2020 9:10 AM To: HAI_Tech_Noc >; Hai_Tech_Transmission > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Shamir Stephane Supreme >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: some Sites with low Accessibility in the north around BH Hello NOC/TX, We have several sites in the north that have low Accessibility and the issue is related to a TX issue there. It seems that TX capacity has been reduced there. Please, check from your side and prioritize this because most of the sites from Trou du Nord to Ouanaminth are affected. The most affected ones are HDN217(3G<E), HDN231, HDN230, HDN218 [cid:image003.png at 01D6379C.D893A970] [cid:image004.jpg at 01D6379C.D893A970] [cid:image005.jpg at 01D6379C.D893A970] [cid:image006.jpg at 01D6379C.D893A970] [cid:image007.jpg at 01D6379C.D893A970] [cid:image008.jpg at 01D6379C.D893A970] Br, Ernst FAUSTIN ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 57272 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 30907 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 133325 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 4230 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... 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Name: image008.jpg Type: image/jpeg Size: 12107 bytes Desc: image008.jpg URL: From Sasoun.Deronis at digicelgroup.com Sun May 31 22:04:42 2020 From: Sasoun.Deronis at digicelgroup.com (Sasoun Deronis) Date: Mon, 1 Jun 2020 04:04:42 +0000 Subject: [Rantt] some Sites with low Accessibility in the north around BH In-Reply-To: References: Message-ID: Hi all, INC for HDN206: INC384725 Regards, Sasoun Deronis [cid:image001.jpg at 01D61957.A00D8CA0] From: Derrick Rowe Sent: Sunday, May 31, 2020 10:44 PM To: Luckerson Jean ; Nazaire Ledix ; Carl-Edouard Bastien ; Ernst Keller Wesner Faustin ; Haiti Noc ; Jithin J Singh (jithin.j.singh at talkpool.com) ; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; jithin.singh at tpmanagementsa.com; david.vielot at tpmanagementsa.com Cc: Hai_Tech_RFPO ; Shamir Stephane Supreme ; Hai_Tech_Transmission ; Jean Arleff Israel Chery ; Ruthza Laleau Fils ; Luigi Roy Subject: RE: some Sites with low Accessibility in the north around BH I am adding Jithin's other email address just in case it's the one he uses now. Noc, can you share the TT# of this issue to be resolved and the ETA. Regards, DRR From: Luckerson Jean Sent: Sunday, May 31, 2020 12:03 PM To: Nazaire Ledix >; Carl-Edouard Bastien >; Ernst Keller Wesner Faustin >; Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Derrick Rowe >; Hai_Tech_Transmission >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils >; Luigi Roy > Subject: RE: some Sites with low Accessibility in the north around BH Hello Jithin/Team, Any action applied for the below. Regional Team is still pushing us to solve their issue there. Regards, Luckerson Jean 37007063 From: Nazaire Ledix > Sent: Friday, May 29, 2020 4:41 PM To: Luckerson Jean >; Carl-Edouard Bastien >; Ernst Keller Wesner Faustin >; Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Derrick Rowe >; Hai_Tech_Transmission >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils >; Luigi Roy > Subject: RE: some Sites with low Accessibility in the north around BH Hello Talkpool team, Please send team to check HDN206 as well. LAN 1/7/3 (for 3G) and LAN 1/8/3 (for LTE) are bouncing. Please see notification history below. [cid:image010.jpg at 01D637A8.3AA62A10][cid:image011.jpg at 01D637A8.3AA62A10] Best Regards, Nazaire LEDIX From: Luckerson Jean > Sent: Friday, May 29, 2020 12:23 PM To: Carl-Edouard Bastien >; Ernst Keller Wesner Faustin >; Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils >; Luigi Roy > Subject: RE: some Sites with low Accessibility in the north around BH Hello Jithin/Team, Please help to provide update for the below. We are receiving lot of customer complaints for the below issue in Ouanaminthe area. Regards, Luckerson Jean 37007063 From: Carl-Edouard Bastien > Sent: Wednesday, May 27, 2020 10:01 AM To: Ernst Keller Wesner Faustin >; Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Hi Jithin/ Noc Any update? BR// From: Ernst Keller Wesner Faustin > Sent: Monday, May 25, 2020 8:01 PM To: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Hello Jithin/NOC, Please update us about what has been done to fix issue, situation is critical there. Br, Ernst FAUSTIN From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Thursday, May 21, 2020 7:23 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Jithin, Please make the follow up with your team to satisfy the following cases: INC379784/ TAS239784 NOC Team From: Nazaire Ledix > Sent: Wednesday, May 20, 2020 5:45 PM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission > Subject: RE: some Sites with low Accessibility in the north around BH Hello Noc team, Please send team to double check the following cases: a) power on HDN217, b) the link HDN230-HDN217. c) The NPU on HDN231 d) Power on HDN218 Best Regards, Nazaire L From: Ernst Keller Wesner Faustin > Sent: Wednesday, May 20, 2020 12:01 PM To: Shamir Stephane Supreme >; HAI_Tech_Noc >; Hai_Tech_Transmission >; Nazaire Ledix > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: RE: some Sites with low Accessibility in the north around BH Hello Nazaire, Please, what is update. The situation is still the same for the sites in this area. Br, Ernst FAUSTIN From: Shamir Stephane Supreme > Sent: Friday, May 15, 2020 9:27 AM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Hai_Tech_Transmission >; Nazaire Ledix > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: RE: some Sites with low Accessibility in the north around BH Hello Nazaire Please check the issue below from TX side Regards, Shamir Stephane Supreme Digicel Ha?ti TEL: (509) 3700 7435 From: Ernst Keller Wesner Faustin > Sent: Friday, May 15, 2020 9:10 AM To: HAI_Tech_Noc >; Hai_Tech_Transmission > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Shamir Stephane Supreme >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: some Sites with low Accessibility in the north around BH Hello NOC/TX, We have several sites in the north that have low Accessibility and the issue is related to a TX issue there. It seems that TX capacity has been reduced there. Please, check from your side and prioritize this because most of the sites from Trou du Nord to Ouanaminth are affected. The most affected ones are HDN217(3G<E), HDN231, HDN230, HDN218 [cid:image012.png at 01D637A8.3AA62A10] [cid:image013.jpg at 01D637A8.3AA62A10] [cid:image014.jpg at 01D637A8.3AA62A10] [cid:image015.jpg at 01D637A8.3AA62A10] [cid:image016.jpg at 01D637A8.3AA62A10] [cid:image017.jpg at 01D637A8.3AA62A10] Br, Ernst FAUSTIN ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. 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Name: image017.jpg Type: image/jpeg Size: 12107 bytes Desc: image017.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 31 22:22:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 1 Jun 2020 04:22:02 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 7 7 4 11 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 5 2 0 17 ZTE 6 5 1 0 6 Huawei 6 6 6 0 6 Network 27 16 9 0 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 2 0 2 4 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 491:10:25 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 238:51:25 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 146:00:25 Power Generator Failure (Engine broken) Genset swapping is expected to be done 1/06/2020 by 6h PM. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 138:16:25 RBS RBS Fault (Software Issue) License issue, concerned team has been informed. Next update will be share once available. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 133:16:25 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 122:55:25 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 100:50:25 Power Power Failure (Dynamo issue) DC alternator rewinding to be done in local work shop, team is checking possibilities and will shared more details INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/27/2020 23:08 97:12:25 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 39:14:25 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 36:02:25 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 36:02:25 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 36:02:25 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 36:02:25 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 35:30:25 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 5/30/2020 23:22 24:58:25 Power Generator failure (Indeterminate) The team cannot reach to the site due access issue, reported by TP team. INC384637 HAIDN312 BALAN Nord ZTE 2G+3G C O&M Fuel 5/31/2020 13:32 10:48:25 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/31/2020 , 8:10PM ETR to be provide by them INC384649 HDN185 MICHEL Nord-Ouest ZTE 2G D Talkpool 5/31/2020 15:20 9:00:25 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC384664 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 5/31/2020 16:10 8:10:25 Power Generator failure (Indeterminate) Access issue, follow up is ongoing with the site inspector. INC384670 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 5/31/2020 16:52 7:28:25 Transmission Transmission (Indeterminate) Talkpool is not manage his Team to reach the site INC384584 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 5/31/2020 17:50 6:30:25 Power Generator failure (Indeterminate) Team is working on site. INC384594 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 5/31/2020 19:13 5:07:25 Power Generator failure (Indeterminate) Access issue, according to inspector watchman is unreachable. Team will reach site 6/1/2020, ETA to be provided. INC384599 HAIDO428 LAFITEAU Centre Huawei 2G+3G+LTE A Talkpool 5/31/2020 20:05 4:15:25 Power Generator failure (Indeterminate) Team refuse to go on site at night, they claim that area is unsafe. They will reach the site 1/06/2020, ETA 7:00AM INC384803 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/31/2020 21:10 3:10:25 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC384708 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/31/2020 21:26 2:54:25 Power Generator failure (Indeterminate) Site located in red zone area. ETA 7:30am INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 2:26:25 Power Generator failure (Indeterminate) Team refuse to go on site at night, they claim that area is unsafe. They will reach the site 1/06/2020, ETA 7:00AM INC384814 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/31/2020 22:01 2:19:25 Power Generator failure (Indeterminate) Team is informed. ETA 12:30 PM INC384713 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 5/31/2020 22:02 2:18:25 Power Generator failure (Battery Failure) Battery faillure ,Team will back on site with another battry , ETA 7:00AM INC384712 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 5/31/2020 22:47 1:33:25 Power Generator failure (Indeterminate) Site is located in red zone, team will reach site at 6:30AM. INC384724 HDS226 AQUIN Sud Ericsson 3G+LTE A Talkpool 5/31/2020 23:16 1:04:25 Power Generator failure (Indeterminate) Team is waiting for access. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 31 22:25:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 1 Jun 2020 04:25:29 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1170:22:12 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 921:33:12 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374063 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/10/2020 10:10 518:14:12 RBS RBS Fault (Indeterminate) sector T still down cause the GSM removed from the pole need to reinstall INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 507:16:12 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 159:39:12 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC380182 HDC370 COLLADERE Artibonite Ericsson 2G D Talkpool 5/26/2020 12:30 131:54:12 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 123:54:12 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 119:00:12 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 117:58:12 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 101:46:12 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 93:33:12 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 62:02:12 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare not yet available for replacement. INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 57:34:12 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC384002 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 5/29/2020 19:26 52:58:12 RBS RBS Fault (DUG Failure) DUG faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 52:10:12 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 44:26:12 RBS RBS Fault ( DUG Failure) DUG FAULTY//Spare part collected and already on the way to the region. ETA: not yet available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 29:59:12 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 13:41:12 RBS RBS Fault (Indeterminate) Talkpool is not managing his team to reach the site INC384282 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/31/2020 12:43 11:41:12 RBS RBS Fault (DRU failure) DRU faulty , spare needed. ETR not yet available INC384679 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/31/2020 17:58 6:26:12 RBS RBS Fault (Indeterminate) Talkpool is not managing his team to reach the site INC384724 HDS226 AQUIN Sud Ericsson 2G A Talkpool 5/31/2020 23:16 1:08:12 Power Generator failure (Indeterminate) Team is waiting for access. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 31 22:27:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 1 Jun 2020 04:27:51 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 AM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC384299 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE A Talkpool 5/31/2020 22:44 1:43:23 Power Generator failure (Indeterminate) Problem between the owner and the neighborhood too much noise from the Genset after the relocation Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun May 31 23:19:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 1 Jun 2020 05:19:30 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 7 7 3 12 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 5 2 0 17 ZTE 6 5 1 0 6 Huawei 6 6 6 0 6 Network 27 16 9 0 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 2 0 2 4 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 492:08:32 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 239:49:32 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 146:58:32 Power Generator Failure (Engine broken) Genset swapping is expected to be done 1/06/2020 by 6h PM. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 139:14:32 RBS RBS Fault (Software Issue) License issue, concerned team has been informed. Next update will be share once available. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 134:14:32 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 123:53:32 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 101:48:32 Power Power Failure (Dynamo issue) DC alternator rewinding to be done in local work shop, team is checking possibilities and will shared more details INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/27/2020 23:08 98:10:32 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 40:12:32 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 37:00:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 37:00:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 37:00:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 37:00:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 36:28:32 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 5/30/2020 23:22 25:56:32 Power Generator failure (Indeterminate) The team cannot reach to the site due access issue. INC384637 HAIDN312 BALAN Nord ZTE 2G+3G C O&M Fuel 5/31/2020 13:32 11:46:32 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/31/2020 , 8:10PM ETR to be provide by them INC384649 HDN185 MICHEL Nord-Ouest ZTE 2G D Talkpool 5/31/2020 15:20 9:58:32 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC384664 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 5/31/2020 16:10 9:08:32 Power Generator failure (Indeterminate) Access issue, follow up is ongoing with the site inspector. INC384670 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 5/31/2020 16:52 8:26:32 Transmission Transmission (Indeterminate) Talkpool is not manage his Team to reach the site INC384594 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 5/31/2020 19:13 6:05:32 Power Generator failure (Indeterminate) Access issue, according to inspector watchman is unreachable. Team will reach site 6/1/2020, ETA to be provided. INC384599 HAIDO428 LAFITEAU Centre Huawei 2G+3G+LTE A Talkpool 5/31/2020 20:05 5:13:32 Power Generator failure (Indeterminate) Team refuse to go on site at night, they claim that area is unsafe. They will reach the site 1/06/2020, ETA 7:00AM INC384803 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/31/2020 21:10 4:08:32 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC384708 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/31/2020 21:26 3:52:32 Power Generator failure (Indeterminate) Site located in red zone area. ETA 7:30am INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 3:24:32 Power Generator failure (Indeterminate) Team refuse to go on site at night, they claim that area is unsafe. They will reach the site 1/06/2020, ETA 7:00AM INC384814 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/31/2020 22:01 3:17:32 Power Generator failure (Indeterminate) Team is working on the site INC384713 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 5/31/2020 22:02 3:16:32 Power Generator failure (Battery Failure) Battery faillure ,Team will back on site with another battry , ETA 7:00AM INC384712 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 5/31/2020 22:47 2:31:32 Power Generator failure (Indeterminate) Site is located in red zone, team will reach site at 6:30AM. INC384724 HDS226 AQUIN Sud Ericsson 3G+LTE A Talkpool 5/31/2020 23:16 2:02:32 Power Generator failure (Indeterminate) Access issue, follow up is ongoing with the site inspector. INC384731 HDO405 PAPETTE Ouest Ericsson 2G D Talkpool 5/31/2020 23:54 1:24:32 Power Generator failure (Indeterminate) Team is aware, ETA 3:00AM. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: